Social Care and Support for Adults the Somerset Directory 2015/16

Social Care and Support for Adults The Somerset Directory 2015/16

Somerset Levels

The comprehensive guide to choosing and paying for care and support Community support • care at home • care homes • specialist care For adults of working age, older people who have disabilities, mental health conditions, a sensory loss or general frailty.

Publications www.carechoices.co.uk In association with

Also available electronically at www.carechoices.co.uk and in spoken word through Browsealoud www.somerset.gov.uk

Contents

Welcome from Somerset County Council 4 How can we help you? 41-43 Regions covered by this Directory 4 Independent Living Teams (Reablement service) 41 How can this Directory help? 6 Understanding you - assessments 42 What is the difference between care and support? 6 Occupational therapy assessment 43 Where do I start? 6-12 Telehealth 43 Help and advice 6 Coping with a sensory loss 43 Independent advice and support 6 Paying for care 43-49 The Care Act 2014 7 Will we contribute towards your care costs? 43 Wellbeing 7 Working out your contribution 44 Writing your support plan 8 Attendance Allowance 44 Help for carers 9 Personal budgets 45 ‘Compass Carers’ – the carers’ support service for Somerset 9 Direct Payments 45 Carers’ assessments 9 Paying for care homes 46 Carers’ information, support and counselling 10 NHS Nursing Care Contribution 47 Health and wellbeing 11 NHS Continuing Care Funding 47 Staying safe from falls 11 What will you have to pay for your care? 47 The Silver Line 12 Fee levels in Somerset from April 2015 48 Support in the community 12-23 Third party payments 48 The ‘Somerset You Can Do’ Service 13 Support for people who lack capacity 49 Somerset Active Living 13 Specialist care 50-52 Home Improvement Agencies 13 Dementia care 50 Leaving hospital 14 Residential dementia care checklist 51 Red Cross Home from Hospital service 14 Mental health 52 Aster home from hospital service 14 Learning disability 52 Day time care and support 15 Physical disability 52 Meals 15 Equipment 15 Essential information 53-56 Advice from an independent occupational therapist 17 This Directory’s free helpline 53 Transport and travel 17 How solicitors can help 53 Blue Badges 19 Staying safe 54 The Library Service 19 Safeguarding vulnerable adults 54 Learning and Training 19 Making a complaint 56 Somerset Choices 19 The Registered Care Providers Association Ltd 56 Making life easier in your home 20 Other initiatives 57-58 Care and support at home 25-33 ‘Tell Us Once’ service 57 Home care 25 NHS 111 57 What if I move house? 25 Healthwatch Somerset 57 Live-in care 25 Useful local and national contacts 58-63 Care at home agency checklist 27 Home care providers (listings) 29 Care homes listings (see map on page 4) 64 n West Somerset 64 Housing with support, or care and support 36-37 n Taunton Deane 65 Sheltered and retirement housing 36 n Sedgemoor 69 Extra Care housing 36 n South Somerset 74 Housing-related support is now called ‘Pathways’ 36 n Mendip 80 Care homes 37-41 Index 83-86 Types of home 37 Checking quality 37 All the listings in this publication of care homes, care homes with Care homes contracts – independent advice 38 nursing and home care providers are supplied by the Care Quality Care homes checklist 39 Commission (CQC) and neither Somerset County Council nor Choosing a care home 41 Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of advertisements for homes and To obtain extra copies of this Directory, free of charge, agencies in this Directory does not act as an endorsement or call us on 0300 123 2224. recommendation by Somerset County Council.

This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Somerset County Council

Welcome to the 2015/16 edition of the Somerset Care We work closely with colleagues in the health and Support Directory. I hope you will find it valuable, if services, registered care providers and the Care Quality you want to know more about what support or care is Commission (the independent health and social care available for yourself, or for a relative or friend. If you pay regulator) to raise the standards of care and support for your care and support services yourself or if they are in Somerset. If you would like to tell us about your paid for by the local authority (see page 43), this Directory experience of using any of the services listed in this will help you to find the care and support you need, that Directory, please phone us on: 0300 123 2224. suits your circumstances National and local policies about social care change Somerset County Council is committed to helping every year, so please double check with us, or talk with people maintain their quality of life, where possible an independent financial adviser before making any in their own home. As you know, local authorities decisions that have financial implications for you or your such as ours continue to be under significant financial family. pressures. However, making sure that the most vulnerable You can contact us on: 0300 123 2224 for information, members of our communities are safe and well cared advice and support. If it is appropriate, we can refer you to for still remains this Council’s highest priority. We know our own social care staff or the right partner organisation. that deciding what care and support is best for you or someone you care for can be difficult. Clare Steel One in ten people in the UK cares for friends or family Lead Commissioner Adults and Health members. We support unpaid carers in various ways, for Director of Adult Social Services example by providing training, links to support groups Customer Contact: 0300 123 2224 and by paying towards short breaks (often called respite). Email: [email protected] Please see page 9 for more information about carer Web: www.somerset.gov.uk support.

Regions covered by this Directory

West Somerset Care homes 64 Care homes with nursing 64 BATH AND NORTH SOMERSET NORTH EAST SOMERSET Taunton Deane Care homes 65 Cheddar Burnham- Frome Care homes with nursing 67 on-Sea Wells Shepton Minehead Glastonbury Mallet Sedgemoor Watchet Bridgwater Care homes 69 Street

Care homes with nursing 73 Dulverton Wincanton Wiveliscombe Taunton Somerton South Somerset Wellington Care homes 74 Yeovil Care homes with nursing 77 DEVON Ilminster Crewkerne DORSET Chard Mendip Care homes 80 Care homes with nursing 81

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care F_BAR_8878 Somerset Care Choices_ 210x297mm (5 homes)_Layout 1 19/03/2015 18:26 Page 1

Feel right at home with Barchester care homes

Call to book your Respite Break with us now

At Barchester, we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life. We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help. www.barchester.com

Beaufort Grange Bloomﬁeld Kingﬁsher Lodge Hatton Road, Cheswick Village, Salisbury Road, Paulton, Chestnut Walk, Saltford, Bristol, BS16 1AH Bristol, BS39 7BD Bristol, BS31 3BG Tel: 01173 211 376 Tel: 01761 441 327 Tel: 01225 560 034

The Manor West Abbey Haydon Close, Bishops Hull, Stourton Way, Preston, Taunton, TA1 5HF Yeovil, BA21 3UA Tel: 01823 230 238 Tel: 01935 574 567 Visit www.carechoices.co.uk for further assistance with your search for care How can this Directory help?

We know that many people and their carers, perhaps with a too, are developing more ways to be flexible and tailored to little support, can successfully live at home and enjoy their what you need. The Directory doesn’t list all the community life to the full. support available in Somerset, so when you develop your Our key principles are that we want people to remain in support plan, consider what else is available locally. control of their lives, to remain independent and to have the Although we have laid out the Directory in a way to opportunity to make their own choices about their care and make it easy to follow, the things you need may be built up support arrangements. from each section, so that you end up with support that is Many people, who in the past may have had a package tailored to you. of care to support them, with a little imagination, can often Finally, will we be able to help you pay for what you find other, more flexible and suitable ways to help them. need? As a general rule, if you have over £23,250 in income This Directory covers some of these things, called ‘support in and savings, no we can’t; if you have less than this and you the community’ before moving into the more well-known meet the national eligibility criteria for care, yes we can. This services, such as home care and care homes. These services is explained in much more detail starting on page 43.

What is the difference between care and support?

In this Directory, ‘care’ is used to describe any service that some people need a mixture of both of these things; the helps you with your personal care, for example, helping same person or organisation, or different organisations you to get up, washed and dressed in the morning. may provide them. ‘Support’ is anything provided to you that doesn’t It may be that you arrange what you need yourself, or include personal care, for example, domestic cleaning, that you ask us to help you. The important thing is that shopping and attending community groups. Of course, you have the right information to make your own choices. Where do I start? The information in this Directory is designed so that you can there is a blank ‘support plan’ that you can complete if you find solutions for yourself, if you wish to, or you can ask us for wish. Firstly, write down the things you are finding difficult help and advice if you need it. to do, then, by reading the Directory you can start to come The best way to start to understand what care and up with solutions, that you can write in the boxes; things you support you need is by writing a list of the things you are can do for yourself, things you can ask others to help you finding more difficult to do. To help you do this, on page 8 with, or things you would like to talk to us about.

Help and advice

If you need help and advice about support that is available contact us or visit our website: www.somerset.gov.uk to help you remain independent, or advice about care We also recommend you visit our information and services or support for carers, this Directory is for you. services website: www.somersetchoices.org.uk We provide a wide range of services to people across You can phone us on: 0300 123 2224 for information the County. Many of these can help make life easier and or to request an assessment of what you need. Phone lines support people in staying healthy, active and independent. are open from 8am to 6pm Monday to Friday, and from For information or advice about these services, please 9am to 4pm on Saturdays.

Independent advice and support

Advocacy right for you. We understand that you may be making important Advocacy is when someone helps another person to changes about how you live and need all the best understand something and to be heard. information and help so that the decisions you make are Understanding the care and support system can often

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Independent advice and support continued be daunting, especially if you have no one to talk things recommending ways that you should invest or use your through with. By talking with an advocate they may be able money against specific financial products, they must be to cover and perhaps explain in better ways what some of regulated by the Financial Conduct Authority (FCA). the complex processes and possibilities are for you. You can check on this website to see what this means: An advocate can help you tell other people what your www.fca.org.uk needs or wishes are. They will support you to speak for yourself whenever possible, but they can speak for you if You can also get independent advice from: you want them to. • The Money Advice Service website: If we think you would benefit from the support an www.moneyadviceservice.org.uk offers information on advocate can provide, we will ask an advocate to become paying for care or the option to speak to an online adviser. involved. You can phone them on: 0300 500 5000. In Somerset, our independent advocacy service is provided by SWAN advocacy. • The Society of Later Life Advisers: http://societyoflaterlifeadvisers.co.uk can help you find Tel: 0333 344 7928 advice on how to make financial plans for care in your old age. Email: [email protected] You can phone them on: 0845 303 2909, or use the website Web: www.somerset-ias.org.uk to search for a regulated financial adviser in your area. • Find Me Good Care: www.scie.org.uk/findmegoodcare Independent Financial Advice is a website of the Social Care Institute for Excellence. It has Although we have lots of information available to help advice on all aspects of planning and funding social care. you, we always recommend that you talk to someone • Age UK: www.ageuk.org.uk has a good website with completely independent about money matters, particularly advice for older people and those planning for their later if you are thinking of moving into a care home, and years. You can also phone them on: 0800 169 6565. especially if you own a property. There are many organisations that you can either phone • Carers UK: www.carersuk.org has a website resource of or arrange to visit to talk things through. advice for carers. You can also phone them on: Remember, if you get financial advice and they are 0808 808 7777.

The Care Act 2014

New legislation for social care started in April 2015. The of the new legislation, mainly involving financial changes, Care Act brings together lots of pieces of Social Care doesn’t start until April 2016. We will include these legislation, written between 1948 and 2014, into one changes in next year’s Directory. But if you would like to document, updated them and makes them much clearer. find out more please look on the www.gov.uk website We have updated this Directory where relevant. Some and search ‘Care Act’ for some useful factsheets.

Wellbeing

A major element in the Care Act talks about wellbeing. If • protection from abuse and neglect; you contact us, we must have your wellbeing at the heart • control over day-to-day life (including how care and of everything we do, whether you are talking with a call support is provided); adviser, with a social worker about your care needs or when • participation in work, education, training or recreation; we help you to write your care and support plan. • social and economic wellbeing; • domestic, family and personal life; What is wellbeing? • suitability of living accommodation; and ‘Wellbeing’ is a broad concept, and relates to a person’s: • contribution to society. • personal dignity (including being treated with respect); • physical and mental health, and emotional wellbeing; For more information on health and wellbeing see page 11.

Visit www.carechoices.co.uk for further assistance with your search for care 7 Writing your support plan

By completing your support plan you may find it helps to identify what you need, and then reading the Directory may help you find solutions. It is very similar to what we would use during an assessment. Obviously, you may prefer to miss this section and just read on.

1. Things you would like to achieve 2. Solutions. Using the list you’ve written In this section, list the things you are finding more In this section, write down the things you may already difficult to do, or feel you would like more support to have in place to help you, or other solutions that you do. This could be one thing, or lots of things – try to list could arrange for yourself. all the things that are important to you.

3. In this section, write down the help and support that 4. In this section, write down the things that you think you think others could provide for you, for example, we could help you with. a friend or family member, or your local community

group.

If there is something you’ve written down that you can’t find a solution for in this Directory, please contact us on: 0300 123 2224.

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Help for carers

According to Carers UK, one in ten people in the UK cares for Who is a carer? friends or family members. We are committed to supporting Somebody who provides necessary support or who carers who carry out a valuable role to the person they care looks after a family member, partner or friend who needs for. It is estimated there are over 50,000 carers in Somerset. help because of their age, physical or mental illness, or Many do not realise that they are a carer, or think of disability. This would not usually include someone paid themselves as a carer, and do not know that there is a range or employed to carry out that role, or someone who is a of services and information available to them. volunteer.

‘Compass Carers’ – the carers’ support service for Somerset

Somerset County Council and NHS Somerset jointly advice. They can provide you with the emotional and fund a support service with Compass Disability Services, practical support that most carers need to keep them a Somerset based user-led organisation, to deliver a going. Every carer is an individual. This service will listen countywide support service for carers. This service is to you and help you identify the things that are important called ‘Compass Carers’. The service is for carers of all ages to you and how to achieve them. Whether it is to do with who care for people with any condition. It doesn’t matter family, finances, employment, isolation or having a break, how long they spend in their caring role. The aim of the they can work with you to help find solutions. service is to support carers, to offer individual support so that they can maintain their caring role and also have a If you are an unpaid carer, then please contact ‘Compass life outside of caring. Carers’ for: • emotional support; ‘Compass Carers’ have experienced staff, including: • information in various formats to suit your needs; • office-based staff (who co-ordinate the team and man • pointing you in the right direction to get help or the advice/information/support telephone line); information; or • Link workers (who liaise with GP surgeries and Carers’ • access to local carers support groups, or a visit. Champions);

• Voice workers (who liaise with, and help establish carer Phone them on: 01823 255911, Monday to Friday, support groups); and 10am to 3.30pm, there is also an out-of-hours • Carer Support Workers (who visit carers to help establish answerphone. and monitor a support plan). Email: [email protected] Web: www.compasscarers.org.uk You can contact them to find out information and get

Carers’ assessments

Carers are entitled to an assessment by social care to This may be followed up by a member of the social care find out if, through the provision of additional care and team coming to see you and, if you wish, the person you support, it will help you in your caring role. Some support care for, to give you more advice. This is called a ‘needs may be paid for by us if you are eligible. assessment’. If your assessment shows that providing support to either you or the person you care for is How do I apply for a carer’s assessment? needed, then we will tell you how you can arrange this, or If you would like more information, ask your social care help to arrange this if you would like us to. worker, or phone us on: 0300 123 2224. When you contact us, we will ask you for information Do I have to be assessed? about you and your needs. We may suggest you talk with You do not have to have a carer’s assessment. If you Compass Carers, or we may be able to give you some choose not to have one, it will not stop the person you advice and information straight away over the phone. care for from receiving services. >>

Visit www.carechoices.co.uk for further assistance with your search for care 9 Carers’ assessments continued

>> What happens next? can find information about other support available on our If we can help, we will write a care and support plan for website: www.somerset.gov.uk/carers or by phoning us you, or, if you prefer, a joint support plan for both you and on: 0300 123 2224 the person you care for, taking into account your needs as a carer. The care and support plan explains what support How will I know if I am eligible? will be arranged and who will provide it. If your needs are You may be eligible for help if: eligible, we will provide you with a personal budget and • your need for support results from providing necessary either we can arrange the support for you or you can decide care for an adult, and to have the money so you can buy the support yourself. • you need support to achieve outcomes in one or more areas of life listed below: What if I am not eligible? • carrying out any caring responsibilities the carer has for If you are not eligible for services, we can still provide a child; information and advice and put you in touch with other • providing care to other people to whom the carer carer support organisations, such as Compass Carers. You provides care; • maintaining a habitable home environment; • managing and maintaining nutrition; • developing and maintaining family or other personal relationships; • engaging in work, training, education or volunteering; • making use of necessary facilities or services in the local community; • engaging in recreational activities; and • failure to achieve these outcomes would result in a significant impact on your wellbeing (please see the definition of wellbeing on page 7).

Carers’ information, support and counselling

Carers’ information carers who care for someone with mental health issues and On the carers’ page of our website: can advise carers about: www.somerset.gov.uk/carers you can find a list of • inpatient services; information sheets that may help you. You can view them • outpatient services; online, save or print them. They help to explain who a carer • day services; is and some of the things carers might have to deal with in • residential care and short breaks; and their caring role, as well as giving you advice about what • contacting social workers and community psychiatric support is available and the services we can provide for nurses. carers in Somerset. If you would like us to send you copies of these publications, please phone us on: 0300 123 2224. Carers’ champions A member of staff in most GP surgeries in Somerset has Opportunities for carers been appointed as a carers’ champion. They can register There are many learning and training opportunities available you as a carer on the Carers’ Register. This will alert a GP that to carers. These can be designed to help with your caring you are a carer when you attend an appointment and may situation, for example, basic first aid, looking after yourself, also help you to access preferential appointment times and and other opportunities that offer personal development. carer health checks. The carers’ champion can provide you Phone us on: 0300 123 2224 to find out more. with information about where to go to find out more about carers’ services. Supporting someone with a mental health condition Carers’ Assessment Workers are based in community mental Breaks for carers health teams. They specialise in assessing the needs of There are different ways you can get a break from caring,

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Carers’ information, support and counselling continued anything from a few hours to a few weeks depending on Young carers what is right for you and the person you care for. We have Young Carers Co-ordinators who: The Care at Home Service may be able to provide you • identify and support young people (18 years old and and the person you care for with support at home to help younger) with caring responsibilities in their family; with personal care and essential tasks. • promote recognition and awareness of their needs and Short breaks can be arranged to help meet your needs as achievements; and a carer as well as those of the person you care for as part of • work alongside other agencies to develop schemes and an agreed care and support plan. services which support young carers. The sitting service can help you take a short break with peace of mind. This service provides fully trained staff who They provide information, advice and support, including: can go into a carer’s home or take the person you care for • answering questions and giving advice; out, and is not part of the Care at Home Service. • carrying out an assessment of young carers’ needs; Residential short breaks make it possible for the person • speaking up for young carers so that ideas and needs are you care for to spend time away in a care home. heard; We also have a ‘Take a Break’ scheme. Following an • introducing young carers to one another; and assessment, instead of having your breaks arranged in • organising groups and activities for fun and having a break advance, there is a scheme where you can contact us to away from home. arrange your break when you need it. There may be a charge for some of the short break You can find out more about the Young Carers services. Your social care worker will be able to give you Co-ordinators by phoning: 0300 123 2224. more information, or you can phone us on: 0300 123 2224.

Health and wellbeing

In 2013, responsibility for health and wellbeing transferred • having an adequate level of income; from the NHS to us, as it is recognised that social care and • having a healthy diet; and health and wellbeing are closely linked. • staying safe from falls. Health is influenced by many factors which become more complex as we get older, and we recognise how Keeping active as we get older is really important, so important it is to make sure you can access support for the Zing website: www.zingsomerset.co.uk has lots of emotional and mental wellbeing as well as physical health information about activities across Somerset, including issues. activities for those who are less mobile. Things that can impact on health and wellbeing Memory loss may affect people as they get older, include: however if you are concerned about your memory, • spotting signs and symptoms of illnesses; there is lots of information and support available. To • staying active; start with, visit your GP to discuss your concerns. If you • keeping a healthy weight; are diagnosed with dementia, the Dementia Somerset • getting out and about; website: www.dementiasomerset.org.uk provides • keeping your mind stimulated; useful information and lists support for carers and various • staying warm; services available.

Staying safe from falls

Staying steady on your feet becomes more important eyesight and hearing may decline; people can also lose as you get older and we have already talked about the confidence, which affects how active we are. We may benefits of remaining physically active, however being suffer from chronic illnesses and have to take medication active also reduces your risk of falls. which can all contribute to the risk of falling. Also our bones As part of ageing you may develop health conditions become weaker and we may develop osteoporosis (where that can lead to falls. Muscles can become weaker and our bones become more fragile). To keep bones strong

Visit www.carechoices.co.uk for further assistance with your search for care 11 Staying safe from falls continued include lots of calcium and vitamin D in your diet and If you do fall and break a bone, you may find that you aim to have 15 minutes of sun a day on your skin during won’t be able to cope with living in your own home. So it the summer months, without sunscreen and taking care makes sense that you reduce your risk now. not to burn, as sunlight is the main source of vitamin D. If Independent Living Teams are in place across the county you are concerned talk to your GP, you may benefit from and can support you to stay in your own home and help you medication to make your bones stronger. to remain independent as we know how important this is. Other factors, such as wearing badly fitting or worn Please see page 41 for more information. shoes, foot problems and things in the home such as loose For more information about health and wellbeing or if you rugs, trailing wires and other trip hazards can all make falls would like a copy of our Somerset Guide to Keeping Healthy more likely. and Happy in Later Life please phone us on: 0300 123 2224. If you are worried about your balance or have had a fall contact us on 0300 123 2224 to be referred to an Independent Living Team or speak to your GP. They can identify the reasons why you fall and help address the issues, this might include a falls assessment and recommendation to attend a Balance and Safety class at your local Community Hospital. If you are unable to get to your local Community Hospital, a physiotherapist may be able to set up an activity plan with you at home. Also consider a community alarm (Lifeline), see page 17.

The Silver Line

The Silver Line is the only free confidential helpline • link callers to local groups and services; providing information, friendship and advice to older • offer regular befriending calls; and people, open 24 hours a day, every day of the year. • protect and support those who are suffering abuse and Launched by Dame Esther Rantzen, The Silver Line neglect. aims to combat loneliness in the over-65s by providing friendship, information and advice through calls to trained The Silver Line volunteers. Tel: 0800 470 80 90 Specially trained helpline staff can: Web: www.thesilverline.org.uk • offer information, friendship and advice; Support in the community

The following section lists community support that you can contact directly to talk about what you need and make arrangements for them to help you. There are lots of things going on in your local community that could help you to remain living independently in your own home. These include: • various groups that meet to provide companionship; they may even arrange for someone to collect you to • organisations that can help you with some domestic take you to group meetings; tasks, such as cleaning, shopping, gardening, or simple • pubs that provide meals, usually at great value; repairs to your property. • befriending schemes, where volunteers can come and visit you at home or accompany you if you would like to These are simple but important things that can help you go out; and feel safe and give you peace of mind. 12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care The ‘Somerset You Can Do’ Service

The ‘Somerset You Can Do’ Service is funded by us. • give you information about equipment you could hire or If you would like to find out about what community buy to help you live independently at home. support is available in your area, you can contact the free information service, which can: As well as the Information Service, the ‘Somerset You Can • put you in touch with organisations and groups in your Do’ also provides a volunteering service that supports community that are there to help you; and recruits people who want to volunteer to support others. There is also a community development service. • provide you with information on local community This supports groups and organisations to become organisations you might like to join; established and helps to improve the community support • help you to get the information you need if you have they offer by making it more accessible. sensory loss or other disabilities; • help you with your skills, development and learning; ‘Somerset You Can Do’ • put you in touch with Village Agents, who are recruited Tel: 01278 664180, Monday to Thursday, 10am to by the Community Council for Somerset to provide 4pm, and Friday, 10am to 1pm Text: 07770 465433 people in Somerset’s rural communities with easier Email: [email protected] access to information services; Web: www.somersetyoucando.org • tell you about getting practical help at home; and

Somerset Active Living

The ‘Somerset You Can Do’ also provides support to the of activities to suit most needs, such as light exercise, Active Living network across Somerset. developing and learning new skills and knowledge, There is a thriving Active Living network with over access to advice, information on looking after your health 120 community groups, clubs and organisations across and wellbeing whilst having fun at the same time. Somerset. They offer the opportunity for people to come They run on different days and times of the week, together, enjoy the company of others and develop new some offering lunches. friendships and social circles. Find a group near you on the website: Each centre is unique and offers a varied programme www.somersetactiveliving.org.uk

Home Improvement Agencies

Aster Care and Repair Somerset, part of Aster Living, is They also provide a subsidised handyperson services the preferred provider of Home Improvement Agency called ‘Handihelp’ which can help you with small repairs, services for Somerset. They are funded by us, the District maintenance and minor adaptations (not funded through Councils and NHS Somerset to help you arrange a major Adult Social Services). A charge is made for this service adaptation to your home if you need it. which is subsidised by the local authority and, therefore, They can provide technical services, such as drawing keeps costs reasonable. They will provide a quotation if plans and getting quotations for work. They work with you ask them. They also carry out free home safety checks occupational therapists in Adult Social Services and when they visit you. the district councils to make sure the work progresses The ‘Handihelp’ service is also available as a home from smoothly. They keep lists of reliable contractors, who can hospital discharge service if you need minor repairs and provide a quality service and make sure that everything is adaptations to your home to make sure that your move as it should be when the work is finished. They can help back is safe. Some parts of this service may be provided at you to complete the works privately if you are not eligible no cost to you. for funding under the Disabled Facilities Grant (DFG) For more information about the ‘Handihelp’ service, or means test. to book an appointment, please phone: 0333 400 8299 For further information on the Care and Repair service or email: [email protected]. provided by Aster Living, please phone: 0333 400 8299. You can look on their website: www.asterliving.co.uk/

Visit www.carechoices.co.uk for further assistance with your search for care 13 Home Improvement Agencies continued adapting-your-home/handihelp or you can get more purchased specifically to meet your disability needs. information by phoning us on: 0300 123 2224. *You should be given a form to claim VAT relief when Note: If you are registered disabled with Adult Social you buy your equipment or adaptations. Please see the Services, you will be exempt from paying VAT on certain www.gov.uk information on VAT relief for disabled people types of works done to adapt your home* or equipment at: www.gov.uk/financial-help-disabled/vat-relief

Leaving hospital

If you, your carer, family or hospital staff feel that you will arranged for you when you return home. This makes need extra support when you leave hospital, you can ask sure that you can leave hospital safely, as soon as you no us to carry out an assessment while you are in hospital longer need hospital care. Someone from the local social or before you go into hospital if you are waiting for an care team will contact you after you have returned home operation. See page 42 for an explanation of what an to check that the care plan is still right for you. The help assessment is. may be increased or reduced depending on how you are. A social care worker will agree a discharge or care plan The aim is to provide the right short-term help to allow with you, which tells you what help and support will be you to recover your independence.

Red Cross Home from Hospital service

The Home from Hospital Service helps many people each year to go back home after a stay in hospital. The You can contact the Home from Hospital co-ordinator service can give short-term practical and emotional by phoning: 01823 273707 or 0845 331 5000, support to help you get your confidence back and live or writing to: independently. Home from Hospital, British Red Cross, Red Cross House, Livingstone Way, Taunton TA2 6BD Help can be provided by: To find out more about any of these services, phone the • taking you home and helping you to settle in; British Red Cross in Somerset on: 01823 237700. • shopping for you; • collecting prescriptions and pensions; and For the Medical Equipment Loan Service please phone: 0845 331 3331. • sitting with you if your carer has to go out. You can find more information about these services on Trained volunteers from the British Red Cross provide this the Red Cross website: www.redcross.org.uk free short-term service.

Aster home from hospital service

Aster also offers a home from hospital service. If possible • give advice or carry out checks to see if you are receiving someone will visit you in hospital before you go home. all the benefits or grants you might be entitled to, and But, they can come to see you at your home if you prefer they’ll help you fill in the forms if needed; or if there isn’t enough time before you go home. They’ll • carry out home safety checks; talk to you and find out what your needs are and agree • give advice and help to find things like care, cleaning, with you how they can help. They can do lots of things to gardening, shopping or dog walking; and help you. Here are a few examples; they can: • provide lots of information about local groups or • arrange for basic food supplies ready for your return organisations that offer help in your area. home, or help you get a food parcel if you’re short of money; For further information on the Home from Hospital • provide a visiting service to reassure you; service, please phone: 0333 400 8299.

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Day time care and support

Day time care and support can be a made up of a variety and improve their wellbeing. of activities, designed to help people who live in their There are many day time activities that can also allow own home but who need help to get out and about. carers to have a break. Activities are often run in the community, from a local Check with your local care homes and care agencies residential or nursing care home, to an activity group in a to see if they run this service, or, if you qualify, your social local hall or housing scheme. Care and support is available care worker can book the service for you, or you can book in a way that encourages and enables people to remain it yourself if you have a Direct Payment (explained on as independent as possible by helping them to maintain page 45). This service does not include an overnight stay.

Meals

There are organisations in Somerset that, for a fee, offer a You can find out more about Wiltshire Farm Foods by variety of different meals. Often this is by providing you phoning them on: 01225 776793, or by phoning us on: with a frozen meal that you can warm up and eat when you 0300 123 2224. choose.

Somerset Community Meals service Community Services Somerset Community Meals service is for older people and people with disabilities who we agree need help to make Magna Peace of mind at the touch of a button sure they have regular cooked meals. This is provided at Careline a discounted rate from a menu by Wiltshire Farm Foods. Our Careline service is available 24 hours West a day, 7 days a week, 365 days a year, There are also some more expensive meals that you can buy Somerset giving you and your family, or your if you want to. business peace of mind at any time! The Meals at Home service delivers frozen meals to Helping you live safely in your you every two weeks. The frozen meals must be kept in a Magna own home freezer and can be reheated in a microwave, oven or special Shopping, home cleaning, dog walking, Home window cleaning, welfare visits, benefits steamer. This means that you can choose what you eat and Help advice and much more! when you eat it and can have a cooked meal every day. Freshly cooked meals delivered Your dietary, religious or ethnic needs can be catered for. hot to your door If you need to borrow any of this equipment from Magna Magna meals on wheels are available to Wiltshire Farm Foods there is no charge for this, as long as Meals on anyone living within a 10 mile radius of you place the minimum order of ten meals every two weeks. Watchet, every day of the year if Wheels required! If you need help to get your meal ready or to eat it, this can be arranged after an assessment of your needs. You Magna West Somerset For more information about these may have to pay for this; how much will depend on your Housing Association Limited services please call Community Services circumstances. St Peter’s House on 01984 635141 Bridge Street You can still have frozen meals without being assessed by Williton Taunton us. Wiltshire Farm Foods is a private company that provides Somerset TA4 4NR a service to many parts of the country. You can buy meals from them privately but this won’t be at a discounted rate.

Equipment

Would you be surprised to know that you use assistive • there’s a call for you - telephones and mobiles. technology already in everyday life? It comes in the form of devices to alert us when: There is a wide range of equipment available that can easily • it’s time to get up - alarm clocks; be used in the home to make life easier and help you remain • there’s smoke in the house - smoke detectors; independent. These things could be a stair rail, raised toilet • there’s someone at the door- door bell; or seating, equipment to help in the bath or shower, or >>

Visit www.carechoices.co.uk for further assistance with your search for care 15 Freephone: 0800 910 1864 Help & Advice from 8:00am - 8:00pm Everyday

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Equipment continued

>> items to help you prepare and eat food and drink, loop www.somerset.gov.uk/asksara systems to support hearing, magnifiers to support reading. You can buy some equipment that might help you from They allow you to continue: local shops that specialise in disability equipment. There are • moving around your home; also some local voluntary organisations and private providers • getting in and out of a chair or bed; that sell equipment. We can tell you more about this if you • getting in and out of the bath or shower; contact us. • preparing food and drinks; If you would like someone from social care to talk to you • reading bills and correspondence; about what could help you, please phone us on: 0300 123 2224. • reaching the front door; or Sometimes, someone from the occupational therapy team • carrying out parenting tasks. may need to come and see you at home to make sure you get the best advice. They will also need to visit you if you There are many other products available to support more need adaptations to your home. Please see page 13 ‘Home vulnerable people to live as independently as possible in the Improvement Agencies’. community for longer. The aim is to give people more choice and control over how they live their lives and the risks they are Community Alarm Services able to take. These products are often known as ‘Telecare’. In Somerset, Community Alarm services are available through Telecare can prompt, remind and inform people and their district councils. See page 63 for contact details. They can carers about things in daily life which need to be done, such as provide a device that sits between the phone and its socket taking their medication on time. They can alert a family member point, and an alert button that you wear. By pressing the or carer that a person has got out of bed at night and needs button, an alert is directed to a call centre that will respond assistance. Or they may alert a monitoring centre that something instantly. They can speak to you even if you are not near the has happened and appropriate action should be taken. phone, but this will only happen when the button is pressed. If we are supporting you to go home following a period How to get equipment in hospital, we will pay for you to use the Community Alarm Equipment for short-term loan is available through the British service for up to six weeks. You will be asked to pay for the Red Cross Society loans service and is ideal if you need some service if you want to use it for longer than six weeks, if you equipment temporarily, for example, while a disabled relative need it. The right equipment and assistive technology can is on holiday with you or to try out before you buy. You can make all the difference to feeling safe and getting your phone them on: 01823 273746. confidence back after an illness or accident. Phone us on: People in Somerset have access to a website called AskSARA 0300 123 2224 for information or to ask for an assessment. We that you can use to see what equipment is available locally to can advise you about how to contact these services and also you and how to obtain it. Please see our website for updates: send you a leaflet to help you choose.

Advice from an independent occupational therapist

If you would like advice from an occupational therapist your own home. you can visit one of the Independent Living Centres, The British Association of Occupational Therapists has a where you will be able to try out equipment and get dedicated list of private occupational therapists. For more advice about what to buy. Or, you could ask a private information, phone the independent enquiry line on: occupational therapist, who can come and see you in 0800 389 4873.

Transport and travel

We offer a wide range of community and accessible with disabled access. transport services for people living in Somerset. We Concessionary Bus Passes: Provide free bus travel, provide transport for community groups and people subject to certain time restrictions, to anyone over 66 years whose needs are not met by normal public transport. of age, or who is eligible on the grounds of disability. You can There are various schemes available depending on where request more information and a copy of the application form you live. The schemes offer a mixed fleet of vehicles, all by visiting: www.somerset.gov.uk/concessionary >>

Visit www.carechoices.co.uk for further assistance with your search for care 17 TOTALCARE ARE YOU HAPPY WITH YOUR CARE PROVIDER? Registered with the Care Quality Commission, we offer high quality domiciliary care. Our local team of qualified support workers can assist you to live safely and independently in your own home. The following services are available: • Washing, bathing, showering, • Getting up and going to bed shaving & oral care • Medication/Prescription • Dressing & Undressing Collection • Feeding and Meal Preparation • Night care • Housework, Laundry & Shopping • Accompanied Visits • Sitting and Respite Care • Palliative Care • Toileting • End of Life Care

TOTAL CARE 12 BLAKES ROAD, WEMBDON, BRIDGWATER, SOMERSET TA6 7RS Tel: 01278 424514 or 07743 197798 18totalcare.swThis Directory’s@ helplinebtinternet.com 0800 389 2077 – informationwww.totalcaresouthwest.co.uk on choosing and paying for care

Total Care_2014.indd 1 21/05/2014 16:18 Transport and travel continued

>> or by phoning: 0300 123 2224. that can be used for everything from health appointments Community Transport Schemes: Can provide transport to shopping trips. A number of SLINKY services operate in for people or community groups whose needs are not met different parts of Somerset. To find out how to contact your by public transport. Charges will depend on which scheme local SLINKY service, visit: www.somerset.gov.uk/slinky or you use. For details of your local Community Transport visit: phone: 0300 123 2224. www.somerset.gov.uk/communitytransport or phone: We subsidise some bus services in Somerset. For 0300 123 2224. information about services and timetables, phone Traveline SLINKY transport services: An accessible bus service on: 0871 200 2233.

Blue Badges

A Blue Badge helps people with severe walking difficulties Get an online assessment who travel as drivers or passengers, to park close to their You can get a badge following the assessment if you: destination in on-street parking and some car parks. The • have a permanent disability that means you can’t walk or scheme is also for people who are severely sight impaired. have considerable difficulty walking; The charge for a Blue Badge is £10. • have a severe disability in both your arms, drive regularly You can check your eligibility and apply for a Blue Badge on and have considerable difficulty operating parking meters the www.gov.uk website: www.gov.uk/apply-blue-badge and ticket machines; or We will need information about you to decide whether • are a child under the age of three who needs medical you are eligible. equipment with you at all times that cannot easily be You may need to see one of our occupational therapists transported, or if you are affected by unstable medical so that they can assess the difficulty you have with walking. conditions and may require emergency treatment.

The Library Service

There are static and mobile libraries across Somerset, to visit a library themselves. It can include volunteers or a providing everything from traditional books to DVDs and mobile library delivering books to your home, someone CDs. Talking books are available in many libraries and borrowing books on your behalf, or a residential home may be accessed free of charge by people who are blind, receiving a collection of books. partially-sighted, dyslexic or unable to hold printed books. Phone: 0300 123 2224 to register for the Home Library Library members may also download e-audio books Service or fill in an application form, which is available from and e-books from: www.librarieswest.org.uk. You can libraries and our website: www.somerset.gov.uk also phone the Enquiry Centre on: 01823 336370 to find Mobile Libraries: These follow scheduled routes. They information on any subject. all have wheelchair access. For details, phone: 0300 123 Home Library Service: A free service for people unable 2224, or you can see the schedules on our website.

Learning and Training

Somerset Skills and Learning provides a wide range of fishing, to courses to develop caring skills such as listening courses for people of all ages, whether you want to get a and counselling and dementia care. qualification, exercise your mind and body or discover a For more information you can phone: 0845 688 0488 new pastime. or visit: www.learnsomerset.co.uk where you can search These include everything from Nordic walking and fly for courses or download a brochure.

Somerset Choices

There are many more community support services that services database for Somerset. It has a simple search may be right for you. Obviously we can’t list them all facility to assist you as you explore the website. in this Directory. If you have time, please look on the Visit: www.somersetchoices.org.uk Somerset Choices website, which is the community Visit www.carechoices.co.uk for further assistance with your search for care 19 Making life easier in your home

In the living room

Plug with handle

Chair raisers

B YRON

Easi - reach

WHAT YOU WHAT IS DIFFICULT SIMPLE COMPLEX MORE COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Get in and • Standing up from • Block of foam in chair base • Buy electric riser • Ready made chair out of chairs sitting is difficult • Buy a new chair – get chair raisers if your chair is professional help to make low sure the height is right • Regular gentle exercise • Get up regularly, to keep mobile Open and • Can’t reach windows • Move furniture out of the • Environmental • Remove window close • Not secure to leave way controls opener windows windows open • Gadget to open/close • Install extractor fan window • Install new windows Control • Can’t reach controls • Change switches • Install new or • Move heating controls heating for fire or heating • Fit timer switch additional heating system Switch lights • Can’t reach switch • Light switch toggle • Environmental • Move light switches on and off • Switch is difficult to • Socket extension controls • Replace light switches use • Handi-plugs Keep warm • Affording the fuel • Insulate your home • Get a grant • Replace the fire • Carrying the fuel • Ask for a winter fuel payment • Change to a • Control heating • Use a trolley – if you can cheaper heating safely lift the fuel into the system trolley Watch TV • Hear the sound of • Use subtitles • Get a room loop • See GP the TV • Request an assessment for a hearing aid

20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Making life easier in your home continued

In the bedroom

Pillow raisers

Easy grip scissors

M T W T F S S

Pill dispenser Bed raisers

WHAT YOU WHAT IS DIFFICULT SIMPLE COMPLEX MORE COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Get in and out • Standing up from • Move bed/furniture • Hospital bed • Fit grab rails of bed sitting on the bed • Leg lifter • Buy an electric • Buy a new bed mattress • Difficult to move from • Raise bed adjustable bed • Transfer board wheelchair to bed • Learn new techniques for • Mobile hoist • Bed is hard to reach moving safely • Ceiling track hoist • Bed is too soft Sit up in bed, • Bed is too soft • Change bedding • Buy a specialised • Buy a bed cradle turn or roll • Bedding is too heavy • Learn new techniques mattress • Buy a bed ladder over • Nothing to lean on for moving safely • Drop-down rail • Bed lever • Monkey pole • Pillow raiser • Change mattress Keeping • Checking the safety of • Contact n (see key below) warm in bed your electric blanket for further information Getting • Difficult to reach all of • Contact n (see key below) • Consider care in • Buy simple gadgets: dressed your body for further information your own home long handled shoe • Learn new techniques horn; elastic shoe laces; for dressing dressing stick; button • Buy clothes with hook; stocking aids different fastenings Cut your nails • Can’t reach feet • Easy grip scissors • See a podiatrist • Hard to hold scissors Take your • Opening bottles • Ask pharmacist for an • Ask someone to • Get a pill dispenser with tablets • Remembering to take easy to open bottle prompt you days and times marked tablets • Keep a note when you have taken a tablet Read the time • See the clock to tell • Buy a clock with larger • Buy a clock that ‘speaks’ the time numbers n Customer Contact: 0300 123 2224

Visit www.carechoices.co.uk for further assistance with your search for care 21 Making life easier in your home continued

In the kitchen

Teapot tipper Pan handle holder

Chopping board with spikes

Large handled Perching stool Liquid level indicator cutlery

WHAT YOU WHAT IS DIFFICULT SIMPLE COMPLEX MORE COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Reach • Cupboards are too high • Re-arrange things in • Lower or raise • Alter spring in door cupboards or low cupboards/on surfaces cupboards closers • Cupboards are too deep • Buy Easi-Reacher or • Cupboard doors are Handi-Reacher too heavy Use taps and • Taps or switches are • Fit tap turners • Alter kitchen • Change switches switches too awkward • Raise or reposition • Can’t reach taps taps or switches • Fit lever taps or new taps Cutting, • Work surface too high or • Sit at a table • Change height of • Food processor chopping, low • Range of kitchen gadgets work surface • Perching/high stool preparing • Hard to grip packets available: knife with a thick • Make space under • Buy a trolley and cooking or jars handle; chopping board work surface for food • Hard to grip knife with spikes; pan handle knees when sitting • Pans or kettles too heavy holder; teapot tipper; lid to lift gripper. Moving • Not enough space • Re-organise furniture • Adaptation to • Review mobility around the kitchen equipment used kitchen Eating and • Cutlery is hard to grip • Large handled cutlery • Buy a trolley drinking • Food/plate keeps slipping • Non-slip mat • Can’t carry food to table • Lightweight insulated cup • Can’t lift cup • Use a cup with two handles Laundry and • Washing machine is too • Wall-fixed ironing board • Change washing • Raise/lower ironing high or too low machine or iron washing machine • Putting up ironing board

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Making life easier in your home continued

In the bathroom

Shower board

Grab rail

Raised toilet seat

Toilet seat and support frame Long-handled Tap turners sponges

WHAT YOU WHAT IS DIFFICULT SIMPLE COMPLEX MORE COMPLEX HAVE TO DO FOR YOU SOLUTIONS SOLUTIONS SOLUTIONS Wash hands, • Turning the taps • Tap turners • Raise or lower • Lever taps or new face and • Standing at the basin • Long-handled sponge basin taps body • Basin is too low or too high • Flannel strap • Showers • Stool • Can’t reach all parts of • Contact n (see key below) the body for further information Have a bath • Turning the taps • Strip wash • Bath lift • Grab rails • Stepping into the bath • Non-slip mat in bath • Mobile hoist • Bath board • Risk of slipping in the bath • Tap turners • Ceiling track hoist • Bath seat • Getting up out of the bath • Buy a long-handled • Replace bath with • Lever taps or • Difficulty washing your back sponge shower new taps • Half-step • Convert bathroom to a wet room • Consider care in your own home Dry yourself • Floor is slippery • Heat bathroom • Hot air body dryer • Change floor • Room is too cold • Non-slip mat covering • Difficulty in drying body • Towelling gown Use the toilet • Toilet is too high or too low • Raised toilet seat • Specialist toilet • Buy a commode • Difficult to clean yourself • Combined toilet seat and • Alter position of • Buy a portable • Flush lever is awkward support frame toilet urinal • Toilet is hard to get to • Flush lever extension • Request short- • Grab rails • Contact n (see key below) term loan of for further information commode Clean teeth • Gripping the toothbrush • Toothbrush gripper • Electric toothbrush • Standing at the basin • Stool Have a shower • Difficult to stand for long • Strip wash • Shower board shower • Non-slip mats • Shower chair or • Shower too high • Half-step stool • Shower controls are awkward • Replace shower • Shower is slippery controls • Not enough room to move n Customer Contact: 0300 123 2224

Visit www.carechoices.co.uk for further assistance with your search for care 23 CL Lifestyles Home Care Tel: 0845 459 0188

Quality Care at Home Day Care Night Care Live-In Care

Services we provide: • Dementia Care at Home • Support and Assistance through the night • Care and Support with day to day living • Terminal Illness, Palliative Care at Home • Live-In Care and Support – an excellent alternative to residential care, with one to one support

CL Lifestyles Home Care is a family run care service with strong ethics in care. Registered and providing quality care in the community since 2007.

We feel the best attentive care and customer service is the least anyone should expect from a care service.

For an information pack please call 0845 459 0188 or email [email protected] or visit www.cllifestyles.co.uk

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care and support at home

Home care

CL Lifestyles Home Care Before you decide you need home care you should consider Care at home can be provided by private or voluntary and seek advice about equipment and adaptations. This agencies or individuals. If you choose agency care, it will may reduce, or even eliminate your need for home care. be delivered by a small team of care workers. They must Tel: 0845 459 0188 Home care services provide someone to help people be specially trained in areas such as manual handling, first who are struggling to cope in their own homes with daily aid and food hygiene. Care workers will also have had activities, such as, cleaning and shopping and personal care, background checks with the Disclosure and Barring Service including, getting in and out of bed, washing, dressing and (which used to be called the Criminal Records Bureau (CRB)). using the toilet. For people with additional needs, specially Not all agencies provide the same services and charges trained staff are available. With the right help many people vary. Some agencies offer a night-sitting or even a live-in are able to recover their independence after a crisis. service and some are also registered as nurses’ agencies, If you are frail, have been ill, or have just come out of meaning they can provide registered nurses, if needed. hospital, the short-term support of a home care worker All home care organisations that provide personal care could be welcome. Also known as domiciliary care or care must register with, and be inspected by, the Care Quality at home, it is available to anyone, but is particularly aimed at Commission (CQC), which makes sure that quality standards Quality Care at Home older people or people of any age with a physical or learning are met by the service and that staff are appropriately trained Day Care disability, or a mental health condition. Agencies can also to do the job. You can ask the CQC for their last inspection help parents and carers of children with disabilities and report regarding any agency you are considering. For more Night Care provide support to your own carer if you have one. information on CQC see page 37. Live-In Care What if I move house? Services we provide: • Dementia Care at Home If you have a personal budget from us and plan to move needs before you move. We will provide them with your home, please contact us so we can make sure that your care and financial assessment information, personal budget • Support and Assistance through the night care arrangements continue when you move. This could allocation, and care and support plan so that they can • Care and Support with day to day living be for you and your carer if you have one. make sure the same level of service is ready for you when • Terminal Illness, Palliative Care at Home If you are moving to another local authority area, for you arrive in your new home. example from Somerset to another county, with your • Live-In Care and Support – an excellent They will probably contact you soon after you arrive to permission, we will let your new social services offices make sure you are happy with the arrangements and to see alternative to residential care, with one to one support know. if anything needs to be changed. They may wish to contact you to talk about your care For more information on personal budgets, see page 45. CL Lifestyles Home Care is a family run care service with strong ethics in care. Registered and providing quality care in Live-in care the community since 2007. Moving into residential care, where you have the support you transportation and home administration, and you have need and the companionship of others is the best solution the reassurance that there is someone you can call on at We feel the best attentive care and customer service is the least anyone for some people. For others, staying in the family home with any time of day or night. As carers are often matched to should expect from a care service. its lifetime of memories and personal possessions is of greater your needs and interests you also have the opportunity to consideration. establish a one-to-one relationship with them and enjoy Live-in home care is an alternative to residential care. It their companionship. allows you to retain control of your life and what is happening Not only is 24-hour live-in care available on an on going around you. If you have any pets, they can continue to live basis for people who need full-time support it can also be For an information pack please call 0845 459 0188 with you, and family and friends can still visit or stay. provided on a short-term basis, for example, following a stay There are many advantages of having one person to look in hospital or to provide a regular carer with a break. or email [email protected] after you too. A live-in carer can get to know your routine Organisations providing live-in care will tailor the service or visit www.cllifestyles.co.uk and do things the way you like them done. As well as help to suit you, but you need to be clear about what they will with personal care and domestic chores, they can assist with charge you and ask for their service user guide.

Visit www.carechoices.co.uk for further assistance with your search for care 25 How can Way Ahead Care help you?

Supporting you to live independently in your own home

We have a vast experience in supporting individuals with little or no mobility, and specialise in designing services for those living with Dementia and Alzheimer’s. Offering a wide range of services from ‘pop in’ or reassurance visits to more structured care provision.

Call us now for a FREE consultation 01823 321123

Or visit our website to learn more about how we can help www.wayaheadcare.co.uk

Homecare Services by your local family run care provider Way Ahead Community Services Ltd is registered with the Care Quality Commission Way Ahead Community Services Ltd, Registered in England - 3116636 26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care at home agency checklist © 2015 Care Choices Ltd

If we arrange your care and support we will use care privately or through a Direct Payment (see page 45), are agencies that we have an existing contract arrangement able to choose their own worker or care agency. The with. The agencies used will have been accredited to work things in the list below may be useful to think about for us. when you are considering using the services of a care at People who arrange and pay for their own care, either home agency.

Agency 1 £ p/h Agency 2 £ p/h How can Agency 3 £ p/h

Agencies Way Ahead Care What experience does the agency have in your particular How hard or easy would it be to make a complaint and field of need? Can they supply references for you to check? how are things then put right? 1 1 2 2 3 3 help you? How long has the agency been operating? Care at home agencies providing personal care must be 1 registered and inspected by the Care Quality Commission. 2 Ask to see a copy of their registration certificate or check 3 that they are listed on the CQC website: www.cqc.org.uk How many carers would the agency assign to care for you 1 and would you see the same one every day? If not, how 2 Supporting you to live does the staff rota operate and what happens if your carer 3 goes on holiday or is sick? Will you be told in advance that If this is a private contract, ask for a copy of the agency’s a different carer will be attending? independently in your contract terms and read them carefully with someone you

1 trust. Get as much help as you can going over it and ask

2 any questions you may have before signing anything. The own home 3 Citizens Advice Bureau or Age UK could help with this. How can you contact the agency in an emergency or 1 We have a vast experience in supporting individuals with outside office hours? 2 little or no mobility, and specialise in designing services 1 3 for those living with Dementia and Alzheimer’s. 2 Offering a wide range of services from ‘pop in’ or 3 reassurance visits to more structured care provision. Care workers

Call us now for a FREE consultation You should expect your personal preferences, dignity and You will have a care and support plan prepared by the privacy to be respected. Discuss this with the agency and agency that the care workers will work to. Ask how often 01823 321123 ask how the most suitable care workers for your particular this plan will be reviewed by the agency. needs are chosen. Can you talk to them before deciding? 1 1 2 2 3 Or visit our website to learn more about how we can help 3 Care workers must be checked with the Disclosure Care workers should be fully trained or be in ongoing and Barring Service (DBS) and have a criminal records www.wayaheadcare.co.uk training. Ask the agency about their training policies. disclosure – make sure this is the case. 1 1 2 2 3 3 Homecare Services by your local family run care provider Way Ahead Community Services Ltd is registered with the Care Quality Commission Way Ahead Community Services Ltd, Registered in England - 3116636 Visit www.carechoices.co.uk for further assistance with your search for care 27 Untitled-1 1 08/04/2015 08:45

Registered Charity No. 1014697 Live-in Care from £695 per week

Do you need a little extra help at home? Our highly skilled and caring staff provide a personalised service across West Dorset and South Somerset, ensuring you continue to get the most out of life. The alternative to Care Home admission. We work with everyone who requires care and Live-in Care enables anyone with care needs to support in their own home, from young people continue living in their own home with a or adults with disabilities, to older people who round-the-clock care worker. need a helping hand with their daily lives. For more information please visit our website www.care-south.co.uk/homecare or contact us directly ☎ 01460 270500 email: [email protected] 08000 121 247 | www.liveincare.info HOME CARE | ASSISTED LIVING | RESPITE | NURSING | RESIDENTIAL | DEMENTIA Taunton - 01823 729 557

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers

ABLE2ACHIEVE OFFICE RCPA BUTTERFIELDS HOME SERVICES Yeovil Taunton Tel: 01935 429430 LDA Tel: 01823 211112 OP D YA

AGINCARE UK LIMITED BUTTERFLY HOME HELP Dorset Advert page 28 Bath Advert page 35 Tel: 01823 729557 OP D PD LDA MH SI YA AD Tel: 01373 825951 OP D PD MH YA

ALLIED HEALTHCARE C L LIFESTYLES CARE SERVICES Yeovil Wellington Advert page 24 Tel: 01935 412907 OP D PD LDA MH SI YA AD Tel: 0845 459 0188 OP D PD LDA MH SI YA

AMBER HOME CARE LTD CAMBIAN LUFTON Near Radstock MANOR COLLEGE Tel: 01761 412011 OP D PD LDA MH SI YA Yeovil Tel: 01935 403120 LDA ASH HOUSE Taunton CANDLELIGHT HOMECARE RCPA Tel: 01823 345612 OP Glastonbury Advert page 35 Tel: 01458 831201 OP D PD LDA MH SI YA AD BEAUCHAMP HOUSE HOME CARE Taunton Advert page 38 CARE SOUTH HOME CARE SERVICES RCPA Tel: 01823 481500 OP D PD SI YA Crewkerne Advert page 28 Tel: 01460 270500 OP D PD LDA MH SI YA AD BARNARDO’S SOMERSET FAMILY LINK Taunton CAREWATCH WYVERN Tel: 01823 413688 PD LDA SI Taunton Tel: 01823 325554 OP D LDA SI YA AD BLUE MOON CARE LIMITED Taunton CARROLL’S HOME CARE Minehead Tel: 01823 289559 YA Tel: 01643 707370 OP BLUEBIRD CARE RCPA Advert page 28 Bridgwater and Burnham CASTLE CARE WESSEX Frome Tel: 01278 488799 OP D PD LDA SI YA Tel: 01373 836767 Chard Tel: 01460 353184 OP D PD LDA SI YA OP Frome Tel: 01373 463838 OP D PD LDA SI YA CHURCHVIEW CARE SERVICES Minehead Tel: 01643 459199 OP D PD LDA SI YA Minehead Street & Glastonbury Tel: 01458 570015 OP D PD LDA SI YA Tel: 01823 339906 LDA Taunton Tel: 01823 331194 OP D PD LDA SI YA Wells & Shepton Mallet Tel: 01749 372197 OP D PD LDA SI YA CHURCHVIEW CARE SERVICES Wincanton Tel: 01963 476184 OP D PD LDA SI YA Taunton Yeovil Tel: 01935 584184 OP D PD LDA SI YA Tel: 01823 323451 LDA

BRUNELCARE DOMICILIARY CARE SERVICES CONVIVIUM CARE LIMITED Bridgwater Advert page 35 Holcombe Tel: 01278 439177 OP D PD MH SI Tel: 01761 239029 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 29 Respect • Commitment • Trust just a call away night or day

We provide personalised care packages to suit your needs

• Dedicated, well trained staff deliver care in your own home from half an hour to 24 hours, seven days a week. • Family run business with over 25 years experience in providing homecare • We can help with anything from cooking meals, help with bathing and dressing and other duties.

www.lifelinehomecare.co.uk [email protected]

Glastonbury Office 01458 832692 Frome Office 01373 823105

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued

COUNTY NURSING LTD LIBERTAS CARE LIMITED Taunton Crewkerne Tel: 01823 332411 OP D PD SI YA Tel: 01460 78726 OP D PD LDA SI YA

CRIMSON HILL SUPPORT LTD LIFELINE HOMECARE Taunton Glastonbury Advert page 30 Tel: 01823 255000 LDA Tel: 01458 832692 OP D PD LDA MH SI YA AD

DRAKES PLACE LIFELINE HOMECARE – FROME Wellington Frome Advert page 30 Tel: 01823 662347 OP PD LDA SI YA Tel: 01373 823105 OP D PD LDA MH SI YA AD

DUNSTER LODGE DOMICILIARY CARE LIFEWAYS COMMUNITY CARE Minehead Taunton Tel: 01643 800190 OP PD SI Tel: 01823 277500 D PD LDA MH SI

ENABLE SUPPORT SERVICES MANAGED CARE LTD Yeovil Langport Tel: 01935 845631 OP D PD LDA MH SI YA AD Tel: 01458 253738 OP D PD MH SI

FLOURISH COURT MENCAP – TAUNTON DEANE SUPPORT SERVICES Wells Taunton Tel: 0333 400 8299 OP D PD LDA MH SI YA AD Tel: 01823 288061 LDA

G.H. QUALITY CARE LTD MENCAP – YEOVIL SUPPORT SERVICE Bridgwater Yeovil Tel: 01278 445068 OP D PD SI YA Tel: 01935 423232 LDA

GATCHELL OAKS CARE (GO CARE) MR FREDERIK JOHN EATON – MEADOW COURT Taunton Taunton Tel: 01823 270694 OP PD SI Tel: 01823 270845 LDA MH

HOME INSTEAD SENIOR CARE NAS COMMUNITY SERVICES (SOMERSET) Taunton Highbridge Tel: 01823 211121 OP D PD LDA MH SI YA Tel: 01278 760555 LDA

HORTON HOUSE NEIGHBOURHOOD CARE HQ Ilminster Burnham-on-Sea Tel: 01460 250915 OP PD LDA MH SI YA Tel: 01278 320774 OP D PD LDA MH

HOUSE OF ST MARTIN NETHERCLAY HOME CARE Taunton Wellington Advert outside back cover Tel: 01823 275662 OP LDA MH SI YA AD Tel: 01823 668400 OP D PD LDA MH SI YA AD

KYLEMORE CARE SERVICES LTD RCPA NEWCROSS HEALTHCARE SOLUTIONS LIMITED Yeovil Taunton Tel: 01935 471751 OP D PD LDA SI YA Tel: 01823 282850 OP D PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 31 We can offer: n PERSONAL CARE prepare & cook meals, medication prompting n SLEEP-IN SERVICE/WAKING NIGHT SERVICE n RESPITE n DOMESTIC SERVICES shopping, laundry, ironing, help with daily tasks n TRANSPORT appointments and day trips n GARDEN TIDYING grass cutting, general maintenance n HOLIDAY CARE companionship, holiday assistance

Contact us on: For further information 01278 795342 or 07739 093653 please visit our website at e: [email protected] www.selecthomecaredirect.co.uk

32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued

NURSE PLUS AND CARER PLUS UK LTD RCPA SOMERSET LD SERVICES (1) Taunton Advert page 35 Frome Tel: 01823 325013 OP D PD LDA MH SI YA AD Tel: 01373 456500 LDA

OAKVILLE HOMECARE LTD SOMERSET LD SERVICES (3) Frome Yeovil Tel: 01373 461438 OP YA Tel: 01935 470600 LDA ONE TO ONE HOMECARE LTD SOUTH WEST INDEPENDENCE LIMITED Wellington CARE AT HOME Tel: 01823 674309 OP D PD LDA MH SI YA AD Bridgwater PRESTIGE NURSING LTD Tel: 01278 421844 OP D PD LDA MH SI YA Yeovil STERLING CARE PARTNERS LTD Tel: 01935 433193 OP D PD LDA MH SI YA AD Yeovil QUALITY HOME CARE SERVICES Tel: 07969 460311 OP D PD SI YA Wells Tel: 01749 673452 OP D PD LDA MH TOTAL CARE Bridgwater Advert page 18 REYNARD CARE & SUPPORT AGENCY, THE Tel: 01278 424514 OP D PD SI Minehead Tel: 01643 708529 LDA YA VOYAGE (DCA) SOMERSET & DEVON Bridgwater RUBY CARE Tel: 07964 249148 Taunton LDA Tel: 01823 480640 OP D PD LDA SI WAY AHEAD CARE - SOMERSET RCPA SELECT HOMECARE DIRECT Taunton Advert page 26 Highbridge Advert page 32 Tel: 01823 321123 OP D PD LDA MH SI YA AD Tel: 01278 795342 OP D PD LDA MH SI WEY HOUSE NURSING HOME SOMERSET CARE COMMUNITY Taunton Chard Advert page 40 Tel: 01823 337391 D PD MH SI YA AD Tel: 01460 64439 OP D PD LDA MH SI YA AD Mendip WISTERIA HOUSE Tel: 01373 473703 OP D PD LDA MH SI YA AD RESIDENTIAL HOME Sedgemoor Yeovil Tel: 01278 426903 OP D PD LDA MH SI YA AD Tel: 01935 822086 OP D South Somerset

Tel: 01935 433246 OP D PD LDA MH SI YA AD WOODRIFT Taunton Deane Chard Tel: 01823 447120 OP D PD LDA MH SI YA AD Tel: 01460 63918 OP D

SOMERSET DOMICILIARY AND FLOATING SERVICE YOU FIRST SUPPORT SERVICES CIC RCPA Minehead Martock Advert page 32 Tel: 01643 708378 LDA Tel: 01935 823718 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 33 Do you have concerns for a friend,

HUMANICARE neighbour or family member? HUMANICARE Are they in need of, or approaching Quality service by a time when they will need, friendly & dedicated staff a safe pair of hands? helping to maintain your independence. Live-in Care Assisting you 24/7 in your own home, long or short-term.

Humanicare offer a cost effective alternative to • Help with all aspects of Care • Companionship residential services. • Personal hygiene – washing, showering, bathing • Cooking • Medication • Housework • Shopping • Companionship & Sitting • Respite • Accompanying to appointments • Live in Services day/night • Meal Preparation & Cooking Registered with the • Laundry & Ironing Care Quality • Housework & Shopping Commission • Home & Garden Maintenance www.cqc.org.uk • Assistance with paperwork Our Carers are: • Medication/Prescription Collection • Accompanied Visits & Appointments • Disclosure and Barring Service • Reference checked (previously CRB) checked, • Fully trained with • All Staff are CRB/DBS checked inclusive of ISA check appropriate specialist training

T: 0330 123 1423 E: [email protected] Whatever your needs please call or e-mail Tel: 01452 526150 or 0845 1550024 (local rate) www.humanicare.co.uk email: [email protected] www.rojene.co.uk

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Candlelight Care Family-run company supporting the ones you care about. We can help with almost anything! • Personal care • Overnight help • Companionship • Respite breaks for family carers • Home from hospital support • Specialised help for children • Help around the house and families, stroke, dementia • Shopping and meals and end of life. • Live-in Care ‘I feel I just have to write to say that you cannot be praised enough for your kindness, efficiency and just thoroughly good service. In this climate where so often services do not come up to expectation, this exceeded expectation. Thank you all.’ Mrs D & family, Wells

Wells, Shepton Mallet, Evercreech, Glastonbury, Street, Chilcompton, Oakhill areas: 01458 831201 Wincanton, Castle Cary, Yeovil areas: 01935 817688 Bath and NE Somerset, Frome, Beckington, Nunney, Norton St Phillip areas: 01225 776000

Registered with 01458 831201 CQC www.candlelightcare.co.uk

Brunelcare Community Services in Somerset provide care and support to adults in ButterflyProfessional Care their own homes Family Values throughout Sedgemoor.

 Concerned a loved one is struggling with daily tasks? We offer a flexible service tailored to suit individual needs,  Worried someone you know is not receiving the help maintain your independence in your own home and support they deserve? have a person centred approach treating everyone with dignity and respect.  Are you frustrated by inconsistent care provision?

Please give us a call and perhaps we can help How we can help: • Personal care • Assistance with your medication • Domestic 01373 825951 • Preparing meals • Shopping • Assistance with paperwork • Sitting Service (allowing carers to take a break) • Laundry www.butterflyhomehelp.com • Footcare (by trained therapists) • Accompany you to appointments and days out We offer an all-encompassing rate, so there are no extra charges for evenings, weekends, bank holidays etc. All our You or a family member may require care & support during the staff are fully trained and also vetted by the criminal day, night or at weekends for short or long term assistance. records bureau. Our experienced Care Assistants are on hand to offer support with personal care, getting up and going to bed, palliative care, companion care and Brunelcare Crypton House, Bristol Road, Bridgwater TA6 4SY support and more, for the elderly, people with a learning or physical disability Tel: 01278 439177 Web: www.brunelcare.org.uk or extra help following an hospital stay. Email: [email protected]

For added peace of mind, we operate an out of office hours on-call service.

For an informal chat call your local office -

Registered with the Care Quality Commission (CQC)

Visit www.carechoices.co.uk for further assistance with your search for care 35 Housing with support, or care and support

Sheltered and retirement housing

Sheltered and retirement housing is suitable for people a community alarm service. There are often communal who can live independently but provides the peace of facilities, such as a lounge, laundry, guest flat and garden. mind that there are some on-site support services available Meals are not normally provided, but a few schemes that can be called on to provide low level support for short include a restaurant and some can arrange hot meals. or longer term needs. Private developers also build retirement housing for There are many different types of sheltered schemes older people, who are usually over 55 years, to buy or to and retirement housing, available both to rent and to rent, or for shared ownership. They set their own entry buy. They are provided by local councils and housing criteria for people with care and support needs. associations. Schemes usually consist of between 15 Retirement housing is aimed at people with very and 40 dwellings. These may be bed-sitting rooms, self- minimal support needs, while sheltered housing is for contained flats, bungalows or luxury apartments. The people with higher level support needs, for example, complex is often built around a garden or communal who can live reasonably independently but may need facility and is linked to a central control centre for security. some support with daily tasks. Often, people who move Some schemes are simply housing for older people into sheltered housing, through the enabling type of and linked to a community alarm. Most schemes have service, find they can do more easily the things they were a scheme manager or support co-ordinator/worker and struggling to do before.

Extra Care housing

Extra Care housing is a form of housing, similar to sheltered met by a designated team of care and support workers schemes, with self-contained accommodation together including a night time on-site sleep-in member of staff who with some communal facilities. can be available in an emergency. In an Extra Care scheme, a higher level of care and The complex is often built around a garden or communal support package is available on site, so is suitable for facility and is also linked to a central control centre for security people who have care and support needs. and emergencies. There are also communal facilities, such as Extra Care allows you to live in your own self-contained a lounge, craft and day rooms, laundry, garden, guest rooms accommodation and have regular care and support needs and meals are available at most schemes at lunch time.

Housing-related support is now called ‘Pathways’

We commission ‘integrated support’ using two Pathways. • targeted prevention and homelessness awareness through education, information and advice; 1. The Somerset Pathways to Independence (P2I) is a multi- • floating support that includes mediation and agency, integrated housing-related support service for reconciliation; young people aged 16 to 25. It includes care leavers who • emergency accommodation; live in or have a local connection with, the Somerset area. The service allows young people with housing-related • supported accommodation; needs to progress along a pathway of personal goals until • move on accommodation; and they can live independently. But first and foremost, it will • resettlement support. try to prevent the need for a young person to step on to the pathway at all, through targeted prevention measures. 2. The Somerset Pathway for Adults (P4A) provides an integrated range of prevention, accommodation and The P2I Services will prevent youth homelessness and resettlement services for vulnerable people who are enable the young people who are accommodated to considered to be ‘socially excluded’. These include people progress from support and supervision to independent with a criminal background, or who have been identified living by providing: as having poor mental health, or are sleeping rough,

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Housing-related support is now called ‘Pathways’ continued

single and homeless and who need accommodation or keeping somewhere appropriate to live. It also helps them support to prevent homelessness so that they can be integrate into the community with support to identify independent long-term. sustainable income routes, reducing a reliance on benefits, with access to education, training and work related There is evidence that many people can be thought of as activities, including volunteering. It is a priority for these temporarily socially excluded at different times in their lives. services to support people who do not have the resilience Most people can deal with these situations through their or resources, either through themselves, or their family or own resilience and resources. community, to overcome problems of exclusion and enable The overall aim of the P4A is to provide vulnerable them to find stability. people with a targeted support service. The service is You can find more information and details of services in tailored to the person and focuses on them getting and Somerset at: www.somerset.gov.uk Care homes

Types of homes

Sometimes people decide to move to a care home when general nursing care for older people, while others specialise they are in a crisis and cannot work out how to get the help in mental health or physical disability. Care homes with they need to stay at home. Often people who are helped nursing are often dual registered to provide both ‘residential through the crisis can keep living at home with the right personal care’ and ‘nursing’ care. If you choose one of these support. homes you won’t need to move if your condition changes. Before considering moving into a care home, we Also, this type of home helps couples who may have recommend you talk to us first to make sure that all other different needs to live together in the same home. options have been exhausted that could help you to Care homes that specialise in supporting people who remain living independently at home, or in other suitable have severe physical disabilities, learning difficulties or autism. accommodation. If this is no longer possible, moving to a These care homes do not normally provide nursing care. good quality care home may be the best option. These are Specialised residential care homes are residential homes, the types of care homes: only available in Somerset, that specialise in assisting people Residential care homes provide personal care, such as with a high level of dementia but who do not have nursing washing, dressing, bathing and assistance with toilet needs, if needs. required. They do not offer nursing care. In some homes some Somerset Partnership NHS and Social Care Trust employ staff may only be ‘on call’ and not ‘on duty’ at night. Homes Specialist Care Development Nurses (SCDNs) who support with fifteen residents or more must have at least one member residents in these specialised care homes and provide of staff awake ‘on duty’ at night. Some provide specialist advice and support to the care staff. They are involved in care for people with mental health difficulties or physical discussing the needs of possible new residents to make sure disabilities. If you have a health problem that needs a qualified that the home is suitable for them, and also that the overall nurse, this care will be provided by the District Nursing Service dependency levels in the home can be managed by the on the same basis as for people living in their own homes. staff who work there. They will agree whether the home is Care homes with nursing provide nursing care 24-hours a suitable for all new residents. day. Usually people living in these homes will be very mentally Listings of care homes and care homes with nursing and/or physically frail or immobile, and have health care begin on page 64 of this Directory. Each listing details what needs that can only be met by a registered nurse. Some offer categories of care the home provides.

Checking quality

When considering care services, it’s always a good idea to www.cqc.org.uk check a service’s inspection report and rating on the Care All care providers must be registered under a system Quality Commission’s comprehensive website: which brings adult social care, independent healthcare

Visit www.carechoices.co.uk for further assistance with your search for care 37 Checking quality continued and the NHS under a single set of essential standards of care agency is given a report of how it rates against quality and safety. national essential standards of quality and safety. CQC The Care Quality Commission (CQC) registers, inspects also rates the services as ‘Outstanding’, ‘Good’, ‘Requires and reviews all adult social care and healthcare services in Improvement’ and ‘Inadequate’. By March 2016, CQC England in the public, private and voluntary sectors. This expects to have rated every adult social care service in includes care homes, care homes with nursing, home care England. agencies and NHS services, amongst others. You can see each service’s rating and report on the CQC Inspectors carry out a mixture of announced and website: www.cqc.org.uk, or ask the care provider you are unannounced inspections looking at the quality and safety considering for a copy of their latest inspection report. of the care provided. They look at whether the service is: Safe; Effective; Caring; Responsive to people’s needs; and For any enquiries or to register a concern or a Well-led. complaint, phone CQC on: 03000 616161 or email: Inspection teams are led by an experienced CQC [email protected] manager and often include experts in their field. The team may also include professional or clinical staff; Experts by The Care Quality Commission, Experience; people who use services and carers. Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Following an inspection, each care home and home

Care homes contracts – independent advice

It is advisable to consult a solicitor before signing any from an organisation like Age UK or a Citizens Advice contract, to make sure that the terms are fair and you Bureau. understand your rights and obligations. The Law Society has lists of solicitors who specialise in You may also wish to take independent financial advice advice for older people. Beauchamp House Nursing Home Hatch Beauchamp, Taunton, Somerset, TA3 6SG

Beauchamp House is a Care South home providing individual, high quality nursing care by well-trained, compassionate staff.

We offer all levels of nursing care, from short term respite to high dependency and palliative care.

“Beauchamp House is now the place I call home, and costs less than I thought it would.”

Call us at Beauchamp House on 01823 481500 or visit www.care-south.co.uk

Care South is a leading provider of residential and home care across the south of England. Registered Charity No. 1014697

Some questions to ask when considering a care home.

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

First impressions 1 2 3 • Can you make and take phone calls in privacy and comfort? • Who owns and runs the home? • Is alcohol served or permitted? • How many people live there? • Are there smoking and non-smoking areas? • Are staff warm, friendly, polite, clean • What arrangements are there for religious and respectful? observance (for example, are places of worship • Do the residents seem happy, active nearby/ Is there a prayer room)? and sociable? • Can you handle your own money? • Does the home feel homely and welcoming? • Does a hairdresser/chiropodist visit? • Is the home fresh, clean and comfortably • Are there arrangements for visiting opticians furnished? and dentists? • Is the home near your family and friends? • Can I keep the doctor I have now? If not, what Accommodation 1 2 3 choice of doctor do I have? • Does the home provide its own transport? • Are bedrooms single or shared? Is there a choice? • Do staff have appropriate language • Will I have my own bath/shower/toilet? skills/knowledge? • Can you decorate and arrange your own room? • Are the staff formally trained? • Can you bring your own furniture and television? • Is there an adequate number of staff day • Is there a call system for emergencies? and night? • Can you control the heating in your room? • Can you go out when you choose? • Can you lock your room or is there a secure • Are visitors welcome at all times? Can they stay place for valuables? overnight? Can I entertain them in private? • Is there a separate dining room? Bar? • Can visitors join you at meals? Is there a charge? • Are there both adapted showers and baths? • How much choice do you get about meals? • Does the home have the right adaptations • Is the food varied and interesting? Can you look and equipment to meet your needs? at a menu? • Are all areas safe and accessible (for example, • Can the home cater for your dietary needs? for wheelchair users)? • Can you have snacks or drinks any time? • Is there adequate provision for sight or In your room? hearing difficulties? • Can you continue to pursue your hobbies? • Are the grounds/gardens attractive • What activities and entertainment are organised? and/or quiet? • Are outings and holidays arranged? At what cost? • Is it convenient for shops, public transport, your doctor? Fees and contract terms 1 2 3 • Can I bring some of my furniture and other • How much are the fees? Do they cover all belongings with me? services available? • Can I bring my pet with me? • Does the home accept people paid for by the • Can I have my own phone? county council? • Under what circumstances will the fees change? Life in the home 1 2 3 • Can you retain your own room if you are away? • Are there any rules and restrictions • Can you have a short-stay or trial period? (for example, going out, returning)? • Will you be given a statement of terms on • Can you get up and go to bed when you like? admission? • Are residents involved in decisions on life • Are all procedures clearly spelt-out? in the home?

Visit www.carechoices.co.uk for further assistance with your search for care 39 Delivering quality care and support

Somerset Care is a leading not-for-profit organisation delivering quality care and support across Southern England. We deliver residential and nursing care across our 26 care homes in Somerset, as well as supporting adults with physical disabilities at our respite centre in Taunton. We provide care and support to people living independently in their own homes and under the name ‘Realise’ we also support adults with learning disabilities to live independent and fulfilling lives.

Our services include: • Residential and nursing care • Care and support in your own home • Realise – support services for adults with learning disabilities • PETALS – specialist dementia support • Home from hospital rehabilitation and reablement • Companionship, respite and holiday support • Complex care and clinical services

The home is a relaxed, warm place and as much like ‘home’ as home can be. The staff are wonderful “and are like an extended family, nothing is too much trouble and they really care about the residents. Shirley – daughter ”of a resident

For more information please contact us on: 0800 988 4337 or [email protected]

www.somersetcare.co.uk40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Choosing a care home

To decide which type of home would be right for you, At your assessment we can tell you about homes in you should ask for a needs assessment. See page 42 for Somerset that provide the type of care that you need, an explanation of what an assessment is. A social worker and which ones accept the amount that we usually pay. will carry out the assessment. Other professionals, such as Comprehensive lists of care homes and care homes with an occupational therapist, a district nurse or your doctor nursing begin on page 64 of this Directory. In most cases will also be involved, with your permission. This will help we will leave it to you, or someone else you have asked make sure you choose the type of home that would best to help you, to visit the homes you are interested in and meet your needs. decide which one you like best. Your social worker can If you are moving to a care home with financial help help to arrange visits to homes if you do not have anyone from us you have the right to choose a home anywhere to take you. in England, Scotland or Wales, as long as we agree that it If you do not want to choose, and you have no one meets the following requirements: else who you would like to do it, you can ask your social • The home is suitable for your assessed needs. This worker to arrange a place in a care home for you. means we must be sure that the home can give you the help your assessment shows you need. For example, a Things you need to think about residential care home will not be suitable if you require Every home should produce a brochure or service users’ regular nursing care. If we consider a home to be guide to tell people about the service it provides and the unsuitable we will tell you why, and ask you to choose facilities offered to its residents. another. Choosing the right care home is important. If you are • There is a place available. We may be able to arrange for able to do so, visit more than one home before you make you to move to another home while you wait for a place up your mind. You may be able to spend the day, have a to become available in the home of your choice. meal and talk to people who live in the home and meet • The home owner agrees to our usual contract some of the staff. This will help you make up your mind. conditions. If they do not, you will be asked to choose You may be able to have a trial stay before you finally again. decide. • The home does not cost more than we usually pay for You should ask to see the Care Quality Commission the type of care that you need. If you wish to move to report before you visit and think about the things that are a care home that charges more than this someone will important to you and what questions you want to ask. have to make up the difference – this is called a ‘top-up’ When you visit a home take the care homes checklist on or ‘third party’ payment. See page 48 for more details. page 39 with you. How can we help you?

Independent Living Teams (Reablement service)

Somerset County Council and the NHS have ‘integrated’ some contact them directly by phoning us on: 0300 123 2224. of their staff into single teams, so that they can share their The very experienced staff will talk with you and your different skills and provide a co-ordinated approach, to help carer, if you have one, to understand you and what you you regain your independence. need, and then help to design and deliver a support plan A team includes: a physiotherapist, a social care worker, (see ‘Understanding you – assessments’ in the next section). an occupational therapist, care workers and support workers. This may be from simply explaining how you can get further Other support, for example from a district nurse, carers support, for example housing advice, through to providing support or support from staff skilled in mental health issues, you with equipment, physiotherapy support or care if they can also be arranged if you need it. feel it is needed. This is a short-term service, with the aim You may be recovering from an illness or surgery, or just that you will regain your independence in that time. Some need help to do some of the things you used to be able to do. people may need some care and support for longer, the Your GP or hospital doctor may refer you to this service if they team will talk to you about this and help you to make the think you require the support the team can offer, or you can arrangements you need.

Visit www.carechoices.co.uk for further assistance with your search for care 41 Understanding you – assessments

If you contact us, and we cannot provide the information you need over the phone, we will ask someone to visit you and talk to you, and the people who matter to you, so that we can help you decide what you want to do and how we can help. This process is called a ‘needs assessment’ and is something everyone is entitled to. We assess the need for adults of working age and older people who have disabilities, mental health problems, a sensory loss or general frailty, and can provide support to people who are most in need. The aim is to actively promote independence and choice and help people to be self-reliant and live in their own homes for as long as about your future. possible. When this is no longer possible we help people At the end of your assessment you will help to write to choose good quality supported housing or care homes. your support plan. This will list all the things you need and Anyone can ask for a needs assessment, regardless of who will help you to do them. We may provide some of their financial situation. The assessment and advice is free. this help, if you are eligible (see page 43). Some people may have to make a financial contribution If you are a carer (you provide regular and substantial towards any longer-term care and support; for people care to a relative or friend, and are not paid for it), you are who can afford to pay this may be the full cost charged by entitled to an assessment, even if the person you look your chosen provider. after doesn’t have help or funding from us. Services that support you as a carer may be included in the care and How to get an assessment support plan of the person you care for or separately in You, or a friend, relative or a health professional like your your own support plan. For more information on carers’ GP, can ask for an assessment by phoning us on: assessments, see page 9. 0300 123 2224. A social care worker may come to see All the information you provide will be kept securely. you or the assessment may be carried out by phone first We will share relevant information with professionals like a and then followed up by a visit up to four weeks later, doctor or nurse unless you ask us not to. depending how urgent your situation is. If you are in Throughout your assessment you can always have hospital, the nursing staff can arrange for a social worker your carer, a relative, an advocate (see page 6) or a friend to contact you, either during your stay in hospital, or on present to support you. your return home. The assessment will take account of your religious A needs assessment is a discussion to make sure that beliefs and cultural practices. we understand you, and are clear about what you need. It includes finding out: What happens after the assessment? • what difficulties you have; There are many different ways you can receive help and • what you can do for yourself; support. We will discuss the best way of doing this with • what things you cannot manage at all; you. If you are eligible for our help towards paying for your • what things you can’t manage now, but with some care and support (see page 43) you may want us: support may be able to do in the future; • to buy services from other organisations for you; or • who helps you now; • to give you (or someone on your behalf) money so that • what you think you need or would like to achieve; and you can arrange the help for yourself - this is called a • the best way of meeting your needs. ‘Direct Payment’ (see page 45).

With your permission we will also talk to people closely If we pay for all or some of your care, we will regularly involved with you, for example, your carer, family and review the help you get. If your eligible needs have friends. Other professionals, such as an occupational increased, we will consider additional help. Equally, we therapist, physiotherapist or district nurse may be will consider changing, reducing or stopping help from us included as part of your assessment. This will make sure if you no longer need it or no longer meet the eligibility you are given the right information to make choices criteria.

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Occupational therapy assessment

If your assessment shows that you need specialist pay towards the cost of the work. Adaptations that can be equipment, for example a hoist and sling, or minor works considered for a Disabled Facilities Grant include: such as stair rails, then, following an occupational therapy • access - widening doorways for wheelchairs; assessment, the team may provide the equipment free of • bathroom adaptations; charge. Having the right equipment can often mean you • fixed overhead hoists; don’t need further care and support or it can reduce the amount of support you need. • lifts – stairlift or through-floor lifts; and The occupational therapist will also be able to give you • general alterations including permanent ramps. some advice and information about the various housing options available to you. This may include moving to If you are not eligible for a grant, the occupational alternative housing or you may need major alterations therapist will give you information and advice so that you to your current home, such as putting in a stairlift or can make you own arrangements to adapt your home. wet-floor shower. If you need major alterations, the OT It is important that you do not start any work before team will ask your district council to consider you for a you have received grant approval from your district Disabled Facilities Grant. The district council will ask you council - you will not normally be entitled to any help for for information about your finances and you may have to work already undertaken.

Telehealth

These are devices that can support people with particular nurses and doctors to manage your health needs. long-term conditions, such as chronic obstructive These devices can be used in people’s homes or in GP pulmonary disease, heart failure or diabetes. They provide surgeries. They rely on a control box collecting information them with the ability to collect vital measurements about the person’s condition from sensors, such as blood including weight, blood pressure and heart function. This pressure cuffs or scales. They are only provided following a reduces the need for outpatient appointments and alerts health care assessment of need.

Coping with a sensory loss

We have lots of information if you, or someone you know, We also have specialist sensory loss workers who can has a sensory loss. You can find this on our website: talk with you and give you information and advice. Please www.somerset.gov.uk (search for ‘hearing and sight loss’). phone us on: 0300 123 2224. Paying for care

Will we contribute towards your care costs?

Following your care assessment, we use national rules to 2. As a result of your care needs you are unable to achieve work out if you are eligible for us to help pay for any care two or more of the things in the list below: and support that you need. There are two sets of rules: • managing and maintaining nutrition; Care eligibility and financial eligibility. • maintaining personal hygiene;

Care eligibility • managing toilet needs; The criteria are based on identifying how your needs • being appropriately clothed; affect your wellbeing. If you meet all the following criteria • being able to make use of your home safely; you are eligible: • maintaining a habitable environment; 1. Your care needs are due to a physical impairment or • developing and maintaining family or other mental impairment or illness. personal relationships;

Visit www.carechoices.co.uk for further assistance with your search for care 43 Will we contribute towards your care costs? continued

• accessing and engaging in work, training, education or assessment. If you have more than £23,250 in savings and volunteering; income you are not eligible. You will usually be asked to • making use of necessary facilities or services in the local make your own care arrangements and pay the full cost of community including public transport and recreational your care. Or you can ask us to make the arrangements for facilities or services; and you. We will charge you an arrangement fee for the time it takes us to complete this for you. • carrying out any caring responsibilities an adult has for a If we can help you with the cost of care, you may be child. asked to make a contribution - see below. There may be 3. As a result of not being able to achieve these things, it things you want to do that we can’t pay for. has a significant impact on your wellbeing (please see If you have care and support at home and are eligible page 7 for a definition of wellbeing). for financial support, we will work out how much it will cost and allocate this money to you. This is your personal Financial eligibility budget. You will then have the opportunity to have this Please note financial eligibility criteria will change in April money as a Direct Payment (minus your contribution) to 2016. The following information is accurate until then. spend on meeting agreed objectives, or you can ask us to If you are eligible following a care and support manage your money for you (see page 45). assessment, we then need to complete a financial If you live in a care home please see page 46. If you don’t agree with the decision, you can ask for it to be looked at again. Whether we contribute to the costs of your care or not, we will always provide help and advice or direct you to someone else who can help.

Working out your contribution

The Financial Assessment and Benefits Team Will you have to make a financial contribution The person who assesses your care and support needs towards care at home? may ask for someone from the Financial Assessment and If you have over £23,250 in savings and income or choose Benefits (FAB) team to arrange to phone or visit you. not to give details of your finances, you will need to buy This person will talk to you in confidence about your your care privately. We can help you to do this if you need income and capital. They will complete a benefits check us to. to make sure that you are receiving all the benefits that If you have under £23,250 in savings, a member of the you are entitled to. They also help people by completing Financial Assessment and Benefit (FAB) team will visit you benefit claim forms, if they would like them to, and follow to work out how much you can afford to contribute. They up claims to check that payments have been made. will look at your savings, income and expenditure relating If you have any money, care or support provided by to any illness or disability you may have. You may not us, they will work out how much, if anything, you should have to pay anything. contribute towards this. For more information see our information sheet This service is available to anyone who is receiving ‘Working out your contribution towards your Personal support through us. Budget’. This is available on the website: You can contact the FAB team by phoning us on: www.somerset.gov.uk, or from your social care worker, 0300 123 2224. or by phoning us on: 0300 123 2224.

Attendance Allowance

This is a non-means-tested, non-taxable benefit from the week for people who need care both during the day and Department for Work and Pensions (DWP) paid at the night. Everyone who needs care should claim this benefit. lower rate of £55.10 each week for people who need care However, if we are helping to pay the cost of your care, by day or night, and at the higher rate of £82.30 each this will affect your claim.

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Personal budgets

Your personal support plan Option one When we visit you we will talk about the things you We can give you a contribution to your personal budget to would like to achieve to help you to be as independent as manage yourself, so that you can be flexible to make your possible. These are written into your care and support plan. own support arrangements; but it must be used to achieve The plan lists the things you will arrange yourself, or ask the things written in your care and support plan. someone to do for you. It also lists any money, services or If you choose this option, the money will be given to you equipment we have agreed to provide for you. as a Direct Payment.

Your personal budget Option two A personal budget is a weekly amount of money allocated You can ask us to hold your personal budget for you and to you to meet your assessed needs and objectives written we will organise your support for you. This is called a Local in your care and support plan. We currently have two ways Authority Managed Account. that your personal budget can be managed: You may also decide to have a mixture of both options.

How is my personal budget calculated? When we visit you to talk about your care and support needs we will also be able to roughly work out how much any care and support will cost. This is called your ‘indicative budget’. Knowing this will help you to start planning your care and support plan. We then work out how much you should contribute (see page 44). When your care and support plan has been completed, we deduct what you have been assessed to pay to work out our contribution. Our contribution, added to your assessed contribution, is your final personal budget.

Direct Payments

Direct Payments are money paid to people by the Council If you use the Direct Payments Scheme you will have who have assessed care and support needs so that they money paid into a separate bank account that is only used can choose, arrange and pay for their own care and for your Direct Payment. The money can be used to help support. Direct Payments make it possible to have more you with what you want to achieve. For example, this choice and control over the type of help and support could be personal care, support to use daytime activities or needed, rather than using our contracted services. respite care. You can buy help from an agency or employ If you qualify for help, the social care worker who your own carers. completes your needs assessment will explain Direct Payments and how they work and give you information You cannot use your Direct Payment to read. You can then take time to decide what you want • to buy equipment; or you to do. You must want to use the scheme and be able • to pay for food, gas, electricity or other utilities. to manage your care and support arrangements, and keep information about how the money is used. You can ask You can receive a Direct Payment as well as benefits. Your someone else to help you manage your Direct Payment for Direct Payment will not affect the benefits you receive. It is you, such as a friend, family member or volunteer. You may not the same as Direct Payments from the Department for be thinking of employing someone to help you, this means Work and Pensions. you will take on the responsibility of an employer so you need to know and understand the rules that employers The Direct Payment Advisory Scheme must follow. We have organisations that can help you with Independent advisory services are available to support this (see below). people who have Direct Payments. Everyone new to the Visit www.carechoices.co.uk for further assistance with your search for care 45 Direct Payments continued scheme should meet, or talk, with one of their experienced • be at the end of a phone if you need advice. advisers. They can: • visit you at home to explain the help they can provide; When you join the scheme, an independent adviser will be able to help you manage the paperwork for a short • discuss your responsibilities as a Direct Payment user; time until you are confident with it. They will support you • help you set up a Direct Payment bank account; through the whole process, from deciding whether or • help you recruit and employ staff; not to use Direct Payments to setting up everything to • give you health and safety advice; get going. The adviser is there to support you once your arrangements are set up and if you have any problems or • help you set up a system for dealing with tax and National concerns about employing your staff. Insurance for someone you employ; If you would like to know more about Direct Payments • offer a payroll service, if needed; or would like to have an assessment, you can talk to your • help and explain how to keep financial records to show social care worker, if you have one, or phone us on: what you have spent; and 0300 123 2224.

Paying for care homes

Will you have to pay the costs of a care home? If you ask for a Deferred Payment at a later date it will If you have capital or savings of more than £23,250 you will start from the date we receive your application and will not have to pay for any care services you require, but you can be backdated. still ask us for a needs assessment to make sure the care There is a standard fee of £500, to cover our home is suitable. We will still provide help and advice. administration and legal costs of setting up the Deferred If you have savings of less than £23,250 you may be Payment. entitled to funding from us (see adjacent). It is very important that you decide whether or not you If you are moving into a care home, you may be entitled wish to ask for a Deferred Payment before the end of the to some of the following financial assistance and support. twelve-week period. We ask that you let us know by the end of the fourth week so that we have time to set up your Twelve-week property disregard If your former home is included in your financial assessment but your other capital is less than £23,250 and your income is not enough to meet your care home fees, we will help with the cost during the first twelve weeks of permanent care, providing a social worker agrees that care is needed.

Deferred Payments After the twelve-week period, you can continue to receive financial help from us by asking for a Deferred Payment.

What is a Deferred Payment? If your property is taken into account you may enter into a Deferred Payment agreement with us. This means we will continue to pay the part of your care fees you cannot afford after the twelve-week period ends, as a loan, to be repaid later. This allows anyone who doesn’t want to sell their property and wishes to explore others ways to pay their fees, or who can’t sell it quickly enough, to pay their care fees. The Financial Assessment and Benefits officer will discuss this with you.

46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Paying for care homes continued

Deferred Payment. If we don’t hear from you we will stop your care fees. We suggest that you let us know when your paying towards your care after this. You will become self- capital drops to about £30,000 to give plenty of time to put funded and will have to pay the full cost of your care direct arrangements in place. We will complete a care assessment to the home. and will normally make a contribution – this is described on If you apply for a Deferred Payment you, or your page 43. If the home you have chosen charges more than representative, will need to sign our Deferred Payment this, you must find someone to help pay the difference agreement. We will place a legal charge on your property – this is called a ‘top-up’ payment. Whoever does this, and will charge interest on the loan. whether it is your family or a charity, they should realise You do not have to sell your home if you don’t want that they may have to pay this for some time. If there is no to. You may, for example, decide to use rental income to one who can pay your top-up you could talk to the home increase the amount that you pay each week. This will owner to see if they will reduce your current cost, or you reduce the weekly payments made by us and the eventual may have to find a cheaper home. Deferred Payments debt. It is important that you understand your rights and obligations before moving into a care home. There are a Running out of money number of financial products and specialist companies If your capital is likely to reduce to £23,250, you must let who may be able to help. It is important to seek advice us know well in advance, as we will step in to help with before making a decision you cannot change.

NHS Nursing Care Contribution

If you need a nursing home, a specially trained nurse will Currently this is a flat rate of £112.00 per week. The NHS assess your nursing needs and the NHS will then pay the does not pay for personal care. cost of the nursing care part of your fees to the home. This is not means-tested and is paid directly to the home.

NHS Continuing Care Funding

If you live in a care home with nursing (usually known as a ‘nursing home’) and have a high level of nursing care needs, If you wish to apply for Continuing Health Care contact: you may qualify for the full cost of your care home fees, NHS Somerset Continuing Health Care Team, including board and accommodation, under the National Wynford House, Boundary Way, Framework for NHS Continuing Healthcare. Lufton Trading Estate, Yeovil BA22 8HR If you live in a residential home and need help from a Tel: 01935 384000 registered nurse, this will be free, covered by the NHS again.

What will you have to pay for your care?

Do you have more than £23,250 in capital and savings? How much? The value of your home is included when assessing capital To work out how much we will pay, you must first ask for a unless: care needs assessment. This will make sure the homes you • your partner; or consider are suitable. To do this, phone us on: • a relative who is over 60 or disabled; or 0300 123 2224. • a child under 16 who you or a former partner maintain; Your choice of care home will be limited to those still lives there. that accept our funding level. More expensive homes will expect you to arrange a third party to ‘top-up’ the No difference (see page 48). You are not allowed to do this Your local authority will contribute financially towards yourself if your capital is below £23,250. your care costs if you cannot afford them. If you have savings of between £14,250 and £23,250 you will be expected to contribute £1 each week for every

Visit www.carechoices.co.uk for further assistance with your search for care 47 What will you have to pay for your care? continued

£250 you have above £14,250, plus an amount from your tested. If you have a private pension, only half will be income. considered when you are assessed. If you have savings of less than £14,250 you will not • Your assessment will be made up of two elements, a care have to contribute from your savings but you will have to part and a financial one. A nursing home will generally be contribute from your income. more expensive than a residential home offering personal Your social worker will ask a Financial Assessments care only. and Benefits (FAB) Officer to visit you to work out how much you can afford to pay. Nearly everyone has to pay Consider claiming: something. Most people will contribute most of their • Income support; and income and will be left with an amount for personal • Pension Credit. expenses of £24.90 each week. Definitely claim: Attendance Allowance, worth either £55.10 or £82.30 each Yes week depending on your care needs. You should ask for a care assessment. This will make The FAB Officer who visits you to work out how much you sure the homes you consider are suitable. To do this, can afford to pay, will help you (and your spouse) to do this. phone us on: 0300 123 2224. Moving into a nursing home? How much? • You will be eligible for the NHS Nursing Care Contribution – You will have to pay the full cost of your care, but we will currently £112.00 a week. still give you help and advice. Always seek advice: If, apart from your property, your savings are less than • Independent help is available to guide you through your £23,250, we may be able to help with your care costs for financial options. There may be a number of solutions to the first twelve weeks. After this time, any money from us retaining your capital while paying for care. will be regarded as a loan and will need to be repaid once your home is sold.

Whatever your circumstances: Remember: • If your partner still lives at home, they will not be means-

Fee levels in Somerset from April 2015

The maximum amount we usually pay ranges from To find out more, see our information sheet ‘Paying for £359.67 to £457.47 each week for residential care and Residential Care’. This is available on our website: £477.28 and £613.01 for nursing care, depending on your www.somerset.gov.uk, from your social worker or by needs. phoning us on: 0300 123 2224.

Third party payments

If the care home you eventually choose costs more than the Whoever agrees to do this for you, it is important they are rate we usually pay for a person with your needs, someone made aware that the amount could increase in the future will have to make up the difference. This extra payment is and they must be confident that any increases will be met. often referred to as a ‘top-up’ or ‘third party top-up’. If payments stop for any reason, you should seek help and Except in limited circumstances, the law states that you advice immediately. are not allowed to make this additional payment yourself. If a top-up stops, we may ask you to move to an The responsibility for this often falls to a member of your alternative home that accepts our fee level. family or a benevolent sponsor such as a charity. Once this Because financing care is complicated, we advise you to person or organisation has been confirmed, they must sign contact us to ask for specific advice and guidance based on an agreement formalising the arrangement. your circumstances and needs.

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Support for people who lack capacity

The Mental Capacity Act requires us to assume that people affairs deputyship through the Court of Protection. have capacity and can make decisions themselves, unless If there is absolutely no one else who can act for the otherwise established. A person will be given all practicable person, we will make an application to the Court of help to make specific decisions before being assessed as Protection and assume the role as their deputy. The local lacking capacity to make their own decisions. This includes authority will apply to be the person’s Corporate Appointee what may be considered as an unwise or unusual decision, in respect of their welfare benefits with the Department of reflecting that everyone has their own values and beliefs Work and Pensions. We will charge an administration fee and preferences which may not be the same as those of for this service. other people. Until there is an appropriate person appointed and full If we think a person may lack capacity to make a decision access to the person’s financial affairs can be obtained no even after being offered practical support then a social financial assessment will take place. worker or other suitably qualified person will carry out a If there is no access to the person’s finances to make capacity assessment in relation to the specific decision to care and support payments we can make these payments be made. as a loan until an appointee/deputy is in place and a full Where it has been assessed that a person lacks capacity financial assessment can be completed. for a particular decision, decisions will be made in their best interest. Any restrictions as a result of this decision will be The following will apply: in the person’s best interest and will be proportionate to • if capital is over £23,250, we will expect the full fee to be the likelihood of the person suffering harm as a result of the repaid; decision. • if capital is less than £23,250 we will expect the assessed Planning will always continue to involve the person as far contribution to be repaid; as possible, taking account of their wishes, feelings, values • if benefits became available during the Corporate and aspirations as well as their needs and wellbeing. Appointee-ship application period, we will expect them They may be supported and represented by family and to be repaid, backdated to when they became available; friends. If this is not possible an independent advocate • If there is a top-up there must be a relative willing to pay. will be appointed. The advocate will represent the person, Do not assume that the resident will have enough money speak for them and challenge the local authority’s decision to pay a top-up. if necessary. For more information on specialist care, see page 50 and Financial assessments and charging for information on solicitors, see page 53. We will still charge people who have eligible care needs but lack capacity. We will make sure they are fully represented and decisions are in their best interest. We will find out if there is an appropriate person to represent them. This could be through: • Enduring Power of Attorney (EPA); • Lasting Power of Attorney (LPA) for property and affairs; • Lasting Power of Attorney (LPA) for health and welfare; • Property and affairs deputyship under the Court of Protection; • Health and welfare deputyship under the Court of Protection; or • Any other person dealing with the person’s affairs (for example, someone who has been given appointee-ship by the Department for Work and Pensions for the purpose of benefit payments).

If none of these are in place family members or their solicitor will be encouraged to apply for a Property and

Visit www.carechoices.co.uk for further assistance with your search for care 49 Specialist care

Dementia care

The term ‘dementia’ is used to describe a range of ethnicity or social class. Although dementia is commonly progressive organic brain diseases. It describes a collection seen as a condition of the elderly it also affects people of symptoms, including a decline in memory, reasoning under 65, and people with learning disabilities are a group and communication skills, mood changes and a gradual at particular risk. The prevalence of early onset dementia loss of the skills needed to carry out daily activities. is higher in men, with late onset higher in women. It is Alzheimer’s disease is the best-known form of dementia estimated that there are about 700,000 people in the UK and accounts for 62 per cent of dementias in England. with dementia. In Somerset, there are estimated to be However, there are over 100 types in total. 8,125 people aged 65 and over and 153 people under 65 Dementia can affect anyone irrespective of gender, with dementia. These figures are projected to increase to 13,088 people aged 65 and over and 175 people aged under 65 by 2025.

Dementia Services in Somerset These include services to support people with early onset dementia, and care homes that offer a type of care for people with dementia that is unique to Somerset called ‘Specialised Residential Care’. Somerset also has ‘Dementia Advisors’, who can provide information to people throughout their lives with dementia. If you are worried about your memory, you should begin by discussing your concerns with your GP.

Gladys gets the giggles

Residential & Dementia Care Home Weston-super-Mare | Somerset

Acer House Care Home, on the Milton Road, is owned and run by Avery Healthcare and brings to Weston-super-Mare elder care provision from a national company with an award winning reputation.

With daily activities, hotel standard interiors and dining, as well as the best in clinical care Acer House offers: Generously proportioned en-suite bedrooms • Restaurant standard food prepared daily by our own chefs • Vibrant lounges, comfortable quiet rooms & communal dining areas • Hotel standard support services including a daily programme of therapeutic activities • Landscaped gardens with raised beds • Hair salon and aromatherapy suite.

Come and see for yourself, call 01934 637 350.

Manager: Kate Sweeting | averyhealthcare.co.uk | [email protected]

Things to look for in care homes specialising in dementia. Please use this in conjunction with the care homes checklist on page 39.

Residents 3 Do staff compile life story books including photographs The best indication of a good home is that the residents appear and mementoes? happy and responsive. 3 Are there rummage boxes around the home to stimulate 3 Do they look cared for in their appearance residents? and dress? Staff Access It is important to note if staff seem friendly and caring If the person with dementia needs, or is likely to need, towards residents and if they treat residents with respect. equipment or adaptations, you may want to check: 3 Do they have any training and experience in dementia 3 There is adequate signage and cues for different parts of the care? home, such as dining room and bathroom. 3 Will the person with dementia have a member of staff 3 The home’s policy about locking external doors. particularly responsible for their care? 3 Is there a member of staff you can talk to about your own Bedrooms worries about the person with dementia? You may want to find out if the person with dementia can have a single room and whether: Manager/head of home 3 Residents are encouraged to bring in some of their own A manager who is caring as well as efficient can make all the furniture and possessions to increase familiarity. difference to a home. 3 Does the manager have a knowledge of dementia Activities and can they deal with difficulties that may arise in an Residents should be stimulated without feeling stressed. understanding way? 3 Are reminiscence activities available? 3 Is there a full assessment at home before a resident 3 Are residents able to compile memory boxes? moves in?

Part of the Camelot Care Group

Award Winning Providers of Specialist Nursing Dementia Care At Camelot Care we pride ourselves on providing high quality person-centered care that focuses on our central principles of Compassion, Dignity and Respect. Our homes provide: ✓ Purpose Built Accommodation with En-suite Shower Rooms ✓ Safe and Secure Environments ✓ Exceptional Care and Stimulating Daily Activities Call 01823 666766 today to ﬁnd out how we can care for you or your loved one. www.camelotcare.co.uk e: [email protected] e: [email protected] e: freshﬁ[email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 51 Mental health

When someone is worried about their mental health There is increased demand for home care for people they will usually visit their GP, who may refer them to with mental health conditions, arising from greater use Somerset Community RightSteps, or if they require a of supported living instead of care home placements. specialist mental health service, Somerset Partnership Like other specialist care services, this can be paid for (if NHS Foundation Trust. the person is assessed as eligible) with Direct Payments, Somerset Community RightSteps is a free and discussed on page 45. confidential service to help people in Somerset access appropriate mental health support quickly and easily. Referrals will normally be made by GPs and other health professionals, but if someone is concerned about their emotional health and wellbeing they can contact the service directly by phoning: 01278 727447. We have a partnership agreement with Somerset Partnership NHS Foundation Trust to provide social care for adults of working age who have mental health conditions, to help them make the most out of their lives through a recovery-based approach. The Trust also provides mental health services for young people through a separate agreement with us (CAMHS service). Staff provide support to help manage everyday living, organise activities, employment and training to build self- confidence, and to give encouragement to become part of the local community and be more independent.

Learning disability

The Government says that services for people with access to work, or transitions from children’s services. The learning disabilities should promote the following key teams have a range of specialist health and social care principles: professionals who can offer advice and guidance. Increasingly in Somerset, adults with a learning • respect people’s rights; disability are supported to live in the community, • actively promote people’s independence; accessing ordinary housing and having support • make sure that people have, and are able to make consistent with their individual need. choices, in all areas of their lives; and • create opportunities for people to be included, rather The Learning Disabilities Service: than separated from society. Mendip area – Tel: 01749 822899 Sedgemoor and West Somerset area – In Somerset, the Community Teams for Adults with Tel: 01278 455571 Learning Disabilities will assess people with a learning South Somerset area – Tel: 01935 470600 disability to help understand what support they may Taunton area – Tel: 01823 257908. need. This could include, for example, help in the home,

Physical disability

Our Physical Disability Service aims to help people aged we and other organisations can provide a range of ways between 18 and 64 with a physical disability or sensory to support you and give you advice to help you live as impairment to maintain their independence by living in independently as possible in your own home. their own homes and communities. Support is also available to help the person who looks If you have a physical disability or a long-term illness, after you - your carer.

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Essential information

This Directory’s free helpline

This Directory’s free helpline provides an independent The website: www.carechoices.co.uk allows you to information and help service encompassing care and search by postcode or region for care homes, care homes accommodation. A personalised report can be generated with nursing and home care providers that meet your for you providing details of all home care, care homes requirements across the country. Your search can then or care homes with nursing that meet your criteria with be saved and emailed to others. You can also view an supplementary information about choosing and funding electronic version of this Directory on the site and have it care. read to you by using the ‘Browsealoud’ function. One call to the freephone number: 0800 389 2077 will Whatever your care needs, this Directory, the Care enable the service to build a profile of exactly what type Choices helpline and website will be able to point of care you’re looking for, while taking into account your you in the best direction, however you would like care personal needs and interests. information presented.

How solicitors can help

A solicitor can give you impartial advice about wills, home or move into sheltered or residential care, you may making gifts, estate planning and Powers of Attorney. qualify for financial assistance in the form of social care Some can also offer guidance on immediate and long- and NHS-funded care and welfare benefits. term care plans, making sure (if applicable) the NHS has If you don’t have your own solicitor, ask your family made the correct contribution to your fees. or friends for their recommendations. Contact several Lasting Powers of Attorney (LPA) allow you to appoint firms, explain your situation and ask for an estimate of someone you trust to make decisions about your cost and an idea of timescales involved. Many firms personal welfare, including healthcare and consent to will make home visits if necessary and will adapt their medical treatment, and/or your property and financial communications to meet your needs. It’s important to affairs. An LPA is only valid once it is registered with the find a solicitor who specialises in this area of the law. The Office of the Public Guardian. It allows for a person of Citizen’s Advice Bureau offers an advice service and will your choice to make decisions on your behalf at a time be able to recommend solicitors in your area. when you may be unable. The Law Society has a list of solicitors who specialise in The Court of Protection can issue Orders directing the working with older people. See their website management of a person’s property and financial affairs www.lawsociety.org.uk for more details. if they are incapable of managing their own affairs, if they do not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney. An ‘advance directive’ allows you to communicate your wishes about future medical treatment but it is not legally binding. You may instead wish to make a living will, officially known as an ‘advance decision’, setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result. Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability. Long-term care: whether you remain in your own

Visit www.carechoices.co.uk for further assistance with your search for care 53 Staying safe

We work in partnership with other health and social care www.gov.uk search for ‘scams’ (correct at time of writing). providers and the police to protect and safeguard adults. Below are some examples of contacts you may find useful: Major Incidents: In an emergency, for example flooding, we work with other organisations to provide services to Age UK: For information on preventing falls, and for help respond to major incidents and plan a response in advance. with making your home safe and secure, phone: We have produced an ‘Emergency Action Checklist’ for 0845 643 4709. householders with advice about what to do before, during and after emergencies. To request a copy phone: 0845 Police Neighbourhood Watch: To contact local co- 345 9188 or visit our website: www.somerset.gov.uk and ordinators phone: 01823 363348 or email: search for ‘self-help’. [email protected] Somerset Direct: In Somerset we support people to Fire Safety: For advice about home safety and to request a remain as independent as possible and we promote free home safety visit, log on to: www.dsfire.gov.uk independence and choice. As well as supporting adults of a working age we support older people who have disabilities, Rogue Traders: Our Trading Standards team works with mental health needs and people who have a sensory loss. other organisations to tackle ‘rogue traders’. If you have any We have a duty to try to protect adults aged 18 or above information about rogue traders we would like to know. who may be at risk of abuse. If an adult is not able to You can call Citizens Advice Consumer Helpline on: protect themselves from abuse we call this safeguarding. 0845 404 0506 or the Police on: 101. Advice on how to Safeguarding means protecting a person’s right to live avoid becoming the victim of a scam is available at: safely, free from abuse and neglect. Phone: 0300 123 2224

Safeguarding vulnerable adults

If an adult is not able to protect themselves from abuse we or neglected by others, please say something. Report your call this safeguarding. Safeguarding means protecting a concerns by phoning 0300 123 2224. person’s right to live safely, free from abuse and neglect. To do this we work in partnership with other organisations, such How can I report my suspicions of abuse? as health and social care providers and the police, to prevent If possible tell someone you can trust. This could be a: and stop abuse or neglect. We have a duty to protect adults • family member, or friend; aged 18 or above who may be at risk of abuse. • police officer; • member of staff; How to get help • If you, or someone else, are in immediate danger please call • social worker or nurse; the emergency services on: 999. • an advocate; • If you or an adult you know may be at risk of abuse you can • someone in your local community, neighbour or church; phone us on: 0300 123 2224. or • call Somerset Direct: 0300 123 2224 Making safeguarding personal to you To help us respond to your concerns it is important for us to What is abuse? know what you, or the person experiencing the abuse, want Abuse is a violation of a person’s human and civil rights by to happen next. Our work with you will focus on what is any other person or people. It can consist of a single act or important to you, what you wish to achieve and in what way repeated acts. It can happen anywhere by anyone. There we can help to keep you safe. There are times when we will are different types of abuse, some of them are listed here: need to share information with partner organisations to help improve your safety and wellbeing. • Physical abuse – including assault, hitting, slapping, pushing, misuse of medication, imposing restrictions on ‘Safeguarding is everyone’s business’ another person. Examples can be: injuries, bruises, broken If you are worried about a vulnerable person being abused bones and burns.

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Safeguarding vulnerable adults continued

• Domestic violence – including psychological, physical, • Self-neglect – this covers a wide range of behaviour sexual, financial, emotional abuse; honour based neglecting to care for one’s personal hygiene, health or violence. surroundings and includes behaviour such as hoarding or not getting to medical appointments. • Sexual abuse – including rape, indecent exposure, sexual harassment, inappropriate looking or touching, Who abuses and neglects adults? sexual acts to which the adult has not consented or was Abuse is carried out by many different people including: pressured into consenting. • relatives and family members; • Psychological abuse – including emotional abuse, • paid staff or professionals; threats of harm, controlling, intimidation, coercion, harassment, verbal abuse, cyber bullying, isolation or • neighbours or local residents; or unreasonable and unjustified withdrawal of services or • volunteers and strangers. supportive networks. Examples could include: changes in behaviour or mood or unexplained withdrawal from Where does abuse happen? normal activities and friends, family or community. Abuse can happen in many different settings, for example: • in someone’s own home; • Financial or material abuse – including theft, fraud, internet scamming, coercion in relation to an adult’s • in a care setting – hospital or residential home; or financial affairs or arrangements. Examples could • in a public place. include: bills not being paid; sudden loss of assets, friends or family threatening a person to gain access to What happens when you tell us? money. We take your concerns seriously and we will work with partner organisations to help maintain your safety. We • Modern slavery – slavery, human trafficking, forced may need to share your information with others if it helps labour and domestic slavery. to protect adults from harm. You can expect to be told • Discriminatory abuse –forms of harassment, because before your information is shared. of race, gender and gender identity, age, disability, We are interested to know what is important to you so sexual orientation or religion. when possible we will speak to you, or your advocate, to find out more and we will keep you informed about what • Organisational abuse – including neglect and poor is happening. care practice within an institution or specific care setting If you are concerned about an adult at risk of abuse such as a hospital or care home or care provided in your please tell us: own home. • In an emergency call: 999. • Neglect and acts of omission – including ignoring • Non-emergency call to police: 101. medical, emotional or physical care needs, failure to provide access to appropriate health, care and • Somerset County Council Somerset Direct: support or educational services, the withholding of the 0300 123 2224. necessities of life, such as medication, adequate nutrition • Somerset County Council Emergency out of hours team: and heating. 01458 253241.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care 55 Making a complaint

We hope you will be happy with the care and support to respond to any complaints made. If you are not happy you choose for yourself or someone who matters to with the way your problem has been dealt with, contact you. However, there may be times when you wish to the Care Quality Commission (CQC), Citygate, Gallowgate, raise a concern, make a comment or suggestion, or a Newcastle upon Tyne NE1 4PA, Tel: 03000 616161. compliment about the support provided. This may be If your concern or complaint is about us or any of our about anything, from the way you feel you are treated by staff members, please contact your social worker (or the staff to the food you are served. service user’s social worker) first. Or, if you are not sure You should feel free to make comments and who to contact, then please contact the Adults and suggestions about possible improvements to your Health Customer Experience Officer, Floor B2 East, County surroundings and the services that have been provided. Hall, Taunton TA1 4DY or phone: 0300 123 2224. All care providers are required to have a complaints You can also, at any time, contact the Local procedure and are actively encouraged to record Government Ombudsman who can offer you guidance feedback received from service users. The best feedback and support about making a complaint. about a service comes from the people who use it or have direct experience of it. If you have something you Local Government Ombudsman feel should be said, then there are a number of ways you PO Box 4771, Coventry CV4 0EH can be heard. Tel: 0345 015 4033 All care providers should have their own easy to use (Monday to Friday, 8.30am to 5.00pm) individual complaints policy. If you are concerned about Email: [email protected] the care that you, or a friend or relative is receiving, it makes sense to speak to the manager of the service about your concerns before you take any further action. The problem may be resolved quite easily once they are made aware of it. However, if you need to make a formal complaint, you should first contact the registered owners of the service. If the care is being provided by an independent agency or organisation, ask to speak to the person who handles their complaints and feedback. They have a duty

The Registered Care Providers Association Ltd

Founded in 1981 as a professional association, the RCPA Ltd also aims to provide members Registered Care Providers Association Ltd (RCPA Ltd) easy access to information and advice represents proprietors, managers and employees of care on any matter relevant to the provision providers in Somerset and the surrounding area, whether of care and to develop, monitor and services are private, voluntary, domiciliary or residential. evaluate care strategy and policy and to Members work with the elderly, as well as adults with a disseminate information to members. variety of physical and learning disabilities. RCPA Ltd works in partnership with other agencies and RCPA Ltd provides a valuable gateway, helping the organisations to ensure the continued provision of high exchange of information and ideas and fostering best quality care in Somerset. Members are marked with a practice amongst members. Acting as a voice for care RCPA throughout the listings in this Directory. providers, RCPA Ltd aims to represent the views of all members, bringing their concerns and queries to the For details about joining the Registered Care attention of service commissioners as well as government Providers Association Ltd, please contact: and regulatory bodies. Jenny Critchard Tel: 01823 351630 Amongst the association’s aims is the wish to represent Email: [email protected] the interests, views and concerns of people involved with Web: www.rcpa.org.uk providing care in the Somerset area.

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Other initiatives ‘Tell Us Once’ service

A free and simple service to help you tell us that Somerset’s Registration Service offers a free service which someone has died. can pass this information directly to a number of other When someone has died, there are a lot of people who government departments and local council services. need to be told, at a time when you probably feel least like doing it. Our Registration Service provides a service How you can contact us to use the service which we hope will make things easier for you. This All Registration Offices in Somerset will automatically offer service means that when you tell us about a death, we the ‘Tell Us Once’ service when you make an appointment can then contact other organisations on your behalf. to register a death. You can find contact details and opening hours for all of the Registration offices in How the service can help you Somerset at: www.somerset.gov.uk/tellusonce. Or, you After someone has died, one of the first things that can phone: 0300 123 2224 for information about your must be done is to legally register the death with the local office. The website also tells you more about what Council’s Registration Service. Once that’s done, several information you will need to give us to register a death, other organisations may still need to be contacted and and also the services involved in the partnership of ‘Tell Us given the same information. To save you time and worry, Once’.

NHS 111

Anyone in Somerset can phone ‘111’ to access urgent of highly trained call advisers who will be supported by healthcare services. The service builds on the expertise of experienced nurses. They will use a clinical assessment system NHS Direct. The free to call number is available all day, every and ask questions to assess your needs and determine the day to respond to people’s healthcare needs when: most appropriate course of action including: • they need medical help fast, but it’s not a 999 emergency; • callers who are facing an emergency will have an ambulance • they don’t know who to call for medical help or they don’t dispatched without delay; have a GP; • callers who can care for themselves will be provided with • they think they need to go to Accident and Emergency or information, advice and reassurance; another NHS urgent care service; or • callers who require further care or advice will be referred to a • they require health information or reassurance about what service that has the appropriate skills and resources to meet to do next. their needs, for example, a pharmacy or their GP; or • callers who require services outside the scope of NHS 111 will When you phone you will talk with someone from a team be provided with information about an alternative service.

Healthwatch Somerset

Healthwatch Somerset is the local consumer champion Healthwatch Somerset has a statutory place on the Health for people of all ages, taking equal account of both health and Wellbeing Board, sharing evidence and feedback and social care issues. on what people think about their health and social care The work of Healthwatch breaks down into the services to make sure that these services meet the needs following main strands: of, and are shaped by, local communities. • actively consulting with, and listening to what local Healthwatch works on behalf of the whole of the people think about local health and social care services; community – children, young people and adults and • supporting volunteers to conduct ‘Enter and View’ visits needs people to tell it what’s going on in the health and of health and care facilities; social care services in their area. Healthwatch can tell • creating clear and timely information about what is services about patient experiences of care and hold them working well and what needs to change, to enable to account; it can also enter and view services such as stakeholders to make necessary changes. care homes and hospitals, observe what is happening and

Visit www.carechoices.co.uk for further assistance with your search for care 57 Healthwatch Somerset continued report back to commissioners. People can feel excluded from services, so Healthwatch also has a signposting function to navigate the health and social care system. Healthwatch Somerset is independent, transparent, accountable and powerful, with the strength of the law and the national influence of Healthwatch England behind it. The Care Forum has been commissioned to deliver local Healthwatch in Somerset. Contact them at:

Healthwatch Somerset c/o Somerset Rural Youth Project Unit 2 Suprema Estate, Edington, Bridgwater TA7 9LF Telephone: 01823 751403 Email: [email protected] Web: www.healthwatchsomerset.co.uk

Useful local and national contacts

ADVOCACY DEMENTIA

Somerset Total Advocacy Alzheimer’s Society 51 Staplegrove Road, Taunton TA1 1DG The Alzheimer’s Society run Memory Cafés and Singing for Tel: 01823 339494 Fax: 01823 339492 the Brain groups throughout Somerset for carers and the Email: [email protected] people they care for. Tel: 0117 967 2975 CARERS Web: www.alzheimers.org.uk

Compass Carers Alzheimer’s Society Dedicated support service for carers across Somerset. The UK’s leading care and research charity for people with 11-12 Belverdere Trading Estate, Taunton TA1 1BH this disease. Tel: 01823 255911 Monday to Friday 9am to 5pm Devon House, 58 St Katharine’s Way, Email: [email protected] London E1W 1JX Web: www.compasscarers.org.uk Tel: 0207 423 3500 Helpline: 0300 222 1122 Carers UK Email: [email protected] The voice of carers. Web: www.alzheimers.org.uk Advice line: 0808 808 7777 Email: [email protected] Web: www.carersuk.org DIRECT PAYMENTS

Princess Royal Trust Enham The UK’s largest provider of comprehensive carers support Somerset Direct Payments Advisory Service. services. Enham (Head Office) Enham Place, Enham Alamein, Unit 14, Bourne Court, Southend Road Andover, Hampshire SP11 6JS Woodford Green, Essex IG8 8HD Tel: 0845 504 6229 Tel: 0844 800 4361 Email: [email protected] Email: [email protected] Web: www.carers.org Web: www.enham.org.uk

58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful local and national contacts continued

DISABILITIES equipment, wheelchairs, beds, stairlifts, financial difficulties and general care. AskSARA Tel: 01604 250505 Somerset’s version of AskSARA, the online guided self- Email: [email protected] assessment tool, provides local advice to help daily living Web: www.mndassociation.org and signposts people to local equipment providers. Web: www.somerset.gov.uk/asksara MS (Multiple Sclerosis) Society For assistance and advice about Multiple Sclerosis. Compass Disability Services Tel: 0208 438 0700 An organisation of disabled people working through Email: [email protected] consultation, representation, research and service provision Web: www.mssociety.org.uk to improve access to all services and facilities. 11-12 Belverdere Trading Estate, Taunton TA1 1BH Somerset Cancer Care Support Group Tel: 01823 282823 Minicom: 01823 255919 Somerset Cancer Care Support Group meets every Tuesday Email: [email protected] 10am to midday at Robin Close Community Hall, Robin Web: www.compassdisability.org.uk Close, Bishops Hull TA1 5EU.

Disabled Living Foundation For more information about attending the group or National charity providing advice on mobility and disability volunteering for the group phone St Margaret’s helpline: aids, daily living equipment. 0845 070 8910 380-384 Harrow Road, London W9 2HU Helpline: 0845 130 9177 HOME IMPROVEMENT HELP Email: [email protected] Web: www.dlf.org.uk Aster Living Can help with small or major adaptations to your home, DRUGS AND ALCOHOL repairs and improvements and home safety checks. Aster also offer supported housing schemes, including Extra Care Somerset Drug and Alcohol Partnership and retirement homes. Tel: 0300 303 8788 Email: [email protected] Aster Living Head Office Web: www.somersetdap.org.uk Sarsen Court, Horton Avenue, Devizes, Wiltshire SN10 2AZ Tel: 01380 829000 Fax: 01380 735400 Turning Point Text: 07720 700200 Provide a range of drug and alcohol services, helping you Email: [email protected] recover from addiction and gain control of your life. Web: www.ridgewaycommunity.org.uk/welcome

Area Offices Aster Living Help at Home Bridgwater: 01278 456561 Web: www.asterliving.co.uk/services/help-at-home Frome: 01373 475560 Taunton: 01823 328463 INDEPENDENT LIVING CENTRES IN THE SOUTH WEST Yeovil: 01935 383360 Disabled Living Centre (DLC) HEALTH The Vassall Centre, Gill Avenue, Fishponds Bristol BS16 2QQ End of Life care Tel: 0117 965 3651 Web: www.nssomersetendoflifecare.nhs.uk Monday to Friday by appointment only. Free to residents of Bristol, South Gloucestershire, North Motor Neurone Disease Association Somerset, Bath and NE Somerset. There is a fee of £25.00 for A charity for assisting people with Motor Neurone Disease, assessment if you live outside these areas. >>

Visit www.carechoices.co.uk for further assistance with your search for care 59 The Cyder Barn A relaxing atmosphere with high standards of care...

A beautifully converted former Blacksmith’s workshop, Cyder Barn offers a relaxed and homely environment cottage and barn. The Cyder Barn is pleased to be able and provides excellent standards of care, activities, to offer 38 en-suite rooms (including 2 doubles) with entertainment and home cooked food for elderly clients direct access into the landscape gardens and courtyard looking for day care, long or short-term respite care or with some having views across the orchard. The permanent care. West Pennard, Glastonbury, Somerset BA6 8NH | Tel: 01458 834945 www.thecyderbarn.com

Careford Lodge A relaxing atmosphere with high standards of care...

Careford Lodge is a purpose built Residential home set some with complete wet rooms. The gardens and general in 5 acres including a paddock to enable residents to maintenance are kept to a high standard and a qualiﬁed enjoy the horses and the country views. The registered chef runs the kitchen with innovative menus. Regular manager, Lorraine, has been with the home for over outings are arranged and daily activities organised. 10 years and has a team of loyal and trained staff. All For any questions and enquires please contact the rooms are a generous size having a full en-suite and address below. Church Street, Merriott, Somerset TA16 5PR | Tel: 01460 75592 www.carefordlodge.com 60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Cyder Barn-Careford Lodge FP.indd 1 14/04/2015 14:41 Useful local and national contacts continued

>> Independent Living Centre Somerset Dementia Adviser Service St George’s Rd, Semington, Wiltshire BA14 6JQ The Somerset Dementia Adviser Service can tell you where Phone in advance to make an appointment: to find the information you need, not only about your 01380 871007 illness but also the best services for you in Somerset. Tel: 01935 473597 Independent Living Centre Email: [email protected] Isca House, Haven Road, Exeter EX2 8DS Wednesday, drop in between 10am and 1pm. South Somerset MIND Otherwise by appointment only. Markwick Centre, Dampier Street, Yeovil BA21 4EN Tel: 01392 687276. Tel: 01935 474875 Email: [email protected] Email: [email protected] Web: www.southsomersetmind.co.uk LEGAL ADVICE OLDER PEOPLE The Law Society Help with finding a solicitor near you who specialises in Age UK advice about care. Freepost RTAC-TELC-RHAK, Age UK Advice, Linhay House Web: www.lawsociety.org.uk Ashburton, Devon TQ13 7UP Advice line: 0800 169 6565 MENTAL HEALTH Web: www.ageuk.org.uk

Mencap Age UK Somerset The UK’s leading charity for people with a learning disability Provides a range of services, projects, advocacy, emotional and their families. and practical support to older people 65 years and over, 123 Golden Lane, London, EC1Y 0RT their relatives and carers. Tel: 0207 454 0454 Ash House, Cook Way, Bindon Road, Taunton TA2 6BJ Email: [email protected] Tel: 0845 643 4709 Web: www.mencap.org.uk Email: [email protected] Web: www.ageuk.org.uk/somerset Mind Association Supports people with mental health problems and Aster Living Home from Hospital promotes good mental health in the community. Tel: 01823 692900 15-19 Broadway, Stratford, London E15 4BQ Web: www.asterliving.co.uk/your-life/home-from- Tel: 0208 519 2122 hospital Email: [email protected] Web: www.mind.org.uk British Red Cross - Home from Hospital Service Short-term help after a stay in hospital. Mindline Red Cross House, Livingstone Way, Taunton TA2 6BD Out of hours phone support service. Tel: 01823 273707 or 0845 331 5000 Taunton and West Somerset MIND Web: www.redcross.org.uk The Market Building, Canal Road, Taunton TA1 1PN Care Aware Tel: 01823 334906 Advisory and advocacy service specialising in elderly care Helpline: 01823 276892 funding advice. Web: www.mindtws.org.uk PO Box 8, Manchester M30 9NY Tel: 0161 707 1107 Somerset Community RightSteps Email: [email protected] Tel: 01278 727447 Web: www.careaware.co.uk >>

Visit www.carechoices.co.uk for further assistance with your search for care 61 Useful local and national contacts continued

>> Care Choices SENSORY LOSS Publishers of this Directory, Care Choices also run a free helpline, designed to generate reports of care providers deafPLUS which match your specific needs. Provide advice, advocacy and life skills. Freephone: 0800 389 2077 Tel: 01935 415880 Web: www.carechoices.co.uk Email: [email protected] Web: www.deafplus.org Independent Age Speak to an adviser for free and impartial advice on home Somerset Sight care, care homes, NHS services, housing and other issues. A charity that helps visually impaired people in Somerset. Lines are open Monday to Friday from 10am - 4pm. Northfield House, 51 Staplegrove Road, Taunton TA1 1DG Tel: 0800 319 6789 Tel: 01823 333818 Email: [email protected] Email: [email protected] Web: www.independentage.org Web: www.somersetsight.org.uk

The Relatives and Residents Association OTHER ADVICE Advises older people needing, or living in, residential care and their relatives. Care Quality Commission (CQC), The 24 The Ivories, 6-18 Northampton Street, Regulator and inspector of all care services. London N1 2HY For general enquiries contact: Advice Line: 0207 359 8136 The Care Quality Commission Email: [email protected] Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Web: www.relres.org Tel: 03000 616161

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful local and national contacts continued

To register a concern or complaint about a care provider Sedgemoor Lifeline contact: Sedgemoor District Council, King Square, Bridgwater TA6 3AR The Care Quality Commission Tel: 01278 435776 Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG Email: [email protected] Web: www.cqc.org.uk South Somerset Careline Citizens Advice Bureaux Houndstone Park, Abbey Manor Park, Yeovil BA21 3RL Free, independent and confidential advice. Tel: 01935 479815 Web: www.southsomerset.gov.uk Web: www.citizensadvice.org.uk • Mendip Soldiers, Sailors, Airmen and Families Association 5 King Street, Frome BA11 1BH (SSAFA) Tel: 01373 465496 Email: [email protected] Help and support for people who serve in our Armed Web: www.mendipcab.org.uk Forces, people who used to serve and their families. SSAFA Forces Help Office, c/o Building 513, Speckington • Sedgemoor Lane, RNAS Yeovilton, Ilchester, Yeovil BA22 8HT The Lions, West Quay, Bridgwater TA6 3HW Tel: 01935 841331 Email: [email protected] Tel: 01278 455236 Web: www.ssafa.org.uk Email: [email protected] Web: www.sedgemoorcab.org.uk SOMERSET’S DISTRICT COUNCILS • South Somerset (Yeovil) 40-42 Hendford, Yeovil BA20 1UW Mendip District Council Tel: 01935 421167 Email: [email protected] Cannards Grave Road, Shepton Mallet BA4 5BT • Taunton Tel: 01749 648999 Sussex Lodge, 44 Station Road, Taunton TA1 1NS Email: [email protected] Tel: 01823 282235 Email: [email protected] Web: www.mendip.gov.uk Web: www.tauntoncab.org.uk Sedgemoor District Council West Somerset Advice Bureau Bridgwater House, King Square, Bridgwater TA6 3AR Market House Lane, Minehead TA24 5NW Tel: 0845 408 2540 Tel: 01643 704624 Email: [email protected] Web: www.westsomersetadvice.org.uk Web: www.sedgemoor.gov.uk

Somerset Choices website South Somerset District Council The community information database for Somerset. Brympton Way, Yeovil BA20 2HT Web: www.somersetchoices.uk.org Tel: 01935 462462 Email: [email protected] DISTRICT HELPLINES Web: www.southsomerset.gov.uk

Deane Helpline Taunton Deane Borough Council The Control Centre, Kilkenny Court, Station Approach The Deane House, Belvedere Road, Taunton TA1 1HE Taunton TA2 7QL Tel: 01823 356356 Tel: 01823 257185 Email: [email protected] Email: [email protected] Web: www.tauntondeane.gov.uk Web: www.tauntondeane.gov.uk West Somerset Council Mendip Helpline West Somerset House, Killick Way, Williton, Taunton TA4 4QA Aster Living, Flourish House, 2 Cathedral Avenue Tel: 01643 703704 Wells BA5 1FD Email: [email protected] Tel: 0333 400 8222 Web: www.westsomersetonline.gov.uk

Visit www.carechoices.co.uk for further assistance with your search for care 63 Care home listings

West Somerset care homes

BANBRIDGE HOUSE GLEN LYN 3 The Esplanade, Minehead, 2 Tregonwell Road, Minehead, Somerset TA24 5QS Somerset TA24 5DT Tel: 01643 702275 op Tel: 01643 702415 OP

GOLDEN GORSE RESIDENTIAL CARE HOME BLENHEIM LODGE RCPA 4 Alexandra Road, Minehead, North Road, Minehead, Somerset TA24 5QB Somerset TA24 5DP Tel: 01643 703588 OP Tel: 01643 702767 LDA

CROFT HOUSE RCPA SRC MAYFAIR RESIDENTIAL HOME RCPA Bridge Street, Williton, Somerset, TA4 4NR 25 The Avenue, Minehead, Somerset TA24 5AY Tel: 01984 632536 Advert page 40 OP D Tel: 01643 706816 MH NORTHFIELD HOUSE DANESWOOD CARE HOME RCPA Cuck Hill, Shipham, Winscombe, Tower Hill, Williton, Somerset TA4 4JR Somerset BS25 1RD Tel: 01984 633810 OP PD LDA YA

Tel: 01934 843000 PD LDA YA TIDINGS RCPA 1 Irnham Road, Minehead, Somerset TA24 5UD DENE LODGE, THE - MINEHEAD RCPA Tel: 01278 741468 OP D PD LDA MH SI YA Bircham Road, Alcombe, Minehead, Somerset TA24 6BQ WESTERLEY RESIDENTIAL CARE Tel: 01643 703584 OP D King Edward Road, Minehead, Somerset TA24 5JB DUNSTER LODGE RESIDENTIAL HOME RCPA Tel: 01643 702066 OP Manor Road, Alcombe, Minehead, WOODSIDE Somerset TA24 6EW 2 Woodside Close, Minehead TA24 8RZ Tel: 01643 703007 OP Tel: 01643 709487 LDA YA

FIELD HOUSE (MINEHEAD) WYNDHAM HOUSE RCPA The Parks, Minehead, Somerset TA24 8BU Martlet Road, Minehead, Somerset TA24 5PR Tel: 01643 708751 LDA Tel: 01643 703934 Advert page 40 OP D

West Somerset care homes with nursing

EASTLEIGH CARE HOME (NURSING) RCPA WINSOR NURSING HOME, THE Periton Road, Minehead, Somerset TA24 8DT 54 The Avenue, Minehead, Somerset TA24 5AW Tel: 01643 702907 OP D PD LDA Tel: 01643 707870 OP D PD YA

MAMSEY HOUSE RCPA Priest Street, Williton, Taunton, Somerset TA4 4NJ Tel: 01984 633712 OP

SRC Provide Specialised Residential Care Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 56 Advertisers are highlighted

64 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Taunton Deane care homes

ABBEYFIELD (SOMERSET) SOCIETY RCPA CREAM RESIDENTIAL CARE RCPA Heron Drive, Bishops Hull, Taunton, Somerset TA1 5HA Longrun House, Bishops Hull, Taunton, Somerset TA1 5AY Tel: 01823 334238 OP D PD SI Tel: 01823 424550 PD LDA SI

ASHBURY – TAUNTON CRIMSON HILL SUPPORT LIMITED Six Acres Close, Roman Road, Taunton, Somerset TA1 2BD The Bungalow, The Elms, Curry Rivel, Taunton TA10 0JD Tel: 01823 327713 LDA Tel: 01823 255000 LDA

ASHLEIGH HOUSE DAIRY HOUSE, THE 20 Chip Lane, Taunton TA1 1BZ Longrun House, Bishops Hull, Taunton, Somerset TA1 5AY Tel: 01823 350813 PD LDA YA Tel: 01823 330015 PD LDA SI

BARLEY HOUSE DRAKES PLACE RCPA 49 Buckland Road, Taunton, Somerset TA2 8EW Taunton Road, Wellington, Somerset TA21 8TD Tel: 01823 972776 OP LDA MH YA Tel: 01823 662347 OP PD LDA SI YA

BARN, THE ELM TREE HOUSE Arundalls Farm, Lower Henlade, Taunton, Somerset TA3 5LZ 4 Kilkenny Avenue, Taunton, Somerset TA2 7PJ Tel: 01823 444400 OP LDA MH SI YA Tel: 01823 322408 OP MH YA

BRAMBLES, THE ELMSMEAD Six Acres Close, Roman Road, Taunton TA1 2BD 82 South Road, Taunton, Somerset TA1 3EA Tel: 01823 327714 LDA Tel: 01823 333529 LDA YA

BRIDGE HOUSE GOTTON MANOR CARE HOME 2 Bridgwater Road, Taunton, Somerset TA1 2DS Gotton, Cheddon Fitzpane, Taunton, Somerset TA2 8LL Tel: 01823 334797 LDA YA Tel: 01823 413118 Advert page 68 OP

CALWAY HOUSE RCPA HALCON HOUSE RCPA Calway Road, Taunton, Somerset TA1 3EQ Hamilton Road, Taunton, Somerset TA1 2EP Tel: 01823 333283 Advert page 40 OP D Tel: 01823 353447 PD YA

CATHERINE HOUSE RCPA HUMMINGBIRD CARE 131 Hamilton Road, Taunton, Somerset TA1 2EP Royston Road, Churchinford, Taunton, Somerset TA3 7RE Tel: 01823 286839 LDA Tel: 01823 602776 OP D PD

CEDAR LODGE RCPA KNOWLS, THE Hope Corner Lane, Taunton, Somerset TA2 7PB 86 Trull Road, Taunton, Somerset TA1 4QW Tel: 01823 286158 Advert inside front cover OP D MH YA Tel: 01823 327080 LDA YA

CHURCHVIEW LANGLEY HOUSE 8 St Andrews Road, Taunton, Somerset TA2 7BW Langley Marsh, Wiveliscombe, Somerset TA4 2UF Tel: 01823 323451 YA Tel: 01984 624612 OP LDA YA

COVENANT CARE – WHEELHOUSE, THE RCPA LAURAL HOUSE Linden Hill, Lower Westford, Wellington, Somerset TA21 0DW 3 Buckland Road, Taunton, Somerset TA2 8EW Tel: 01823 661002 OP PD LDA MH SI YA Tel: 01823 762831 OP LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 65 Taunton Deane care homes continued

LINDEN HOUSE NURSING HOME RCPA NYNEHEAD COURT RCPA Linden Hill, Lower Westford, Wellington, Nynehead, Wellington, Somerset TA21 0BW Somerset TA21 0DW Tel: 01823 662481 OP D Tel: 01823 667711 OP YA OAK BUNGALOW LITTLE OAKS RESIDENTIAL CARE HOME RCPA Six Acres Close, Roman Road, Taunton, 20-22 Bridgwater Road, Taunton, Somerset TA1 2DS Somerset TA1 2BD Tel: 01823 322427 LDA Tel: 01823 327715 LDA

MANOR HOUSE, THE RCPA ORCHARD LEA RCPA Thurloxton, Taunton, Somerset TA2 8RH 75 Bridgwater Road, Taunton, Somerset TA1 2DT Tel: 01823 413777 OP Tel: 01823 972514 PD LDA SI YA

MOORHAVEN RCPA POPHAM COURT RCPA Normandy Drive, Taunton, Somerset TA1 2JT Courtland Road, Wellington, Somerset TA21 8NF Tel: 01823 331524 Advert page 40 OP D Tel: 01823 662053 Advert page 40 OP D

NETHERCLAY HOUSE PULSFORD LODGE RCPA Bishops Hull, Taunton, Somerset TA1 5EE North Street, Wiveliscombe, Somerset TA4 2LA Tel: 01823 284127 Advert outside back cover OP Tel: 01984 623569 Advert page 40 OP D

NEWHOLME RECTORY CARE HOME, THE SRC Bushy Cross Lane, Ruishton, Taunton, Somerset TA3 5JT 2 Trinity Road, Taunton, Somerset TA1 3JH Tel: 01823 442298 LDA Tel: 01823 324145 D

Somerset Levels

66 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Taunton Deane care homes continued

RIVERS WELLINGTON AND LONGFORTH HOUSE RCPA SRC Longrun House, Bishops Hull, Taunton, Somerset TA1 5AY Longforth Road, Wellington, Somerset TA21 8RH Tel: 01823 272633 PD LDA SI YA Tel: 01823 663667 OP D YA

SAPLINGS, THE WELLINGTON ROAD, 52 RCPA Wiltons Orchard, Fons George, Taunton, Somerset TA1 3SA Taunton, Somerset TA1 5AP Tel: 01823 324832 LDA Tel: 01823 334132 PD LDA MH YA

SEEABILITY - FIENNES HOUSE WESTLEIGH HOUSE 31 Drakes Park North, Wellington, Somerset TA21 8SZ 20 Chip Lane, Taunton, Somerset TA1 1BZ Tel: 01823 661529 PD LDA SI YA Tel: 01823 284198 OP PD LDA YA

SOMERSET ABBEYFIELD SOCIETY RCPA WILTON HOUSE Heron Drive, Bishops Hull, Taunton, Somerset TA1 5HA Upper High Street, Taunton, Somerset TA1 3PX Tel: 01823 334238 OP D PD SI Tel: 01823 345630 PD LDA SI YA

ST GEORGE’S CARE HOME RCPA WOODLANDS FARMHOUSE RESIDENTIAL CARE 17 Wilton Street, Taunton, Somerset TA1 3JR Wrantage, Taunton, Somerset TA3 6DF Tel: 01823 275268 OP Tel: 01823 480640 OP D PD SI YA STANWAY CLOSE AND GREENWAY ROAD 18 Stanway Close, Taunton, Somerset TA2 6NJ Tel: 01823 215706 LDA

Taunton Deane care homes with nursing

ASPEN COURT RCPA DUNKIRK MEMORIAL HOUSE RCPA Hope Corner Lane, Taunton, Somerset TA2 7PB Minehead Road, Bishops Lydeard, Tel: 01823 346000 Advert inside front cover OP D Taunton, Somerset TA4 3BT Tel: 01823 432407 OP D BEAUCHAMP HOUSE NURSING HOME Village Road, Hatch Beauchamp, FIRS NURSING HOME, THE RCPA Taunton, Somerset TA3 6SG 251 Staplegrove Road, Taunton, Somerset TA2 6AQ Tel: 01823 481500 Advert page 38 OP D PD SI YA Tel: 01823 275927 OP YA

CALWAY HOUSE RCPA FRETHEY HOUSE Calway Road, Taunton, Somerset TA1 3EQ Frethey Lane, Bishops Hull, Taunton, Somerset TA4 1AB Tel: 01823 333283 Advert page 40 OP D Tel: 01823 253071 OP

CAMELOT HOUSE RCPA GOTTON MANOR CARE HOME Taunton Road, Wellington, Somerset TA21 9HY Gotton, Cheddon Fitzpane, Taunton, Somerset TA2 8LL Tel: 01823 666766 Advert page 51 OP D MH Tel: 01823 413118 Advert page 68 OP

CHELSTON PARK NURSING HOME RCPA HAMILTON PARK NURSING HOME RCPA West Buckland Road, Wellington, Somerset TA21 9PH 6 Hamilton Road, Taunton, Somerset TA1 2EH Tel: 01823 667066 Advert outside back cover OP D Tel: 01823 256650 OP

Visit www.carechoices.co.uk for further assistance with your search for care 67 Taunton Deane care homes with nursing continued

LAVENDER COURT RCPA OAKTREE COURT Roman Road, Old Whittington, Middle Green Road, Wellington, Somerset TA21 9NS Taunton, Somerset TA1 2BB Tel: 01823 662032 OP D PD Tel: 01823 279151 Advert page 40 OP D ORCHARD COURT CARE HOME LINDEN HOUSE NURSING HOME RCPA Harp Chase, Shoreditch Road, Taunton, Somerset TA1 3RY Linden Hill, Lower Westford, Wellington, Tel: 01823 351155 Advert below OP D MH Somerset TA21 0DW Tel: 01823 667711 OP ORCHARD PORTMAN HOME RCPA Orchard Portman, Taunton, Somerset TA3 7BQ MANOR, THE RCPA Tel: 01823 336457 OP D MH YA Haydon Close, Bishop’s Hull, Taunton, Somerset TA1 5HF POPHAM COURT RCPA Tel: 01823 230238 Advert page 5 OP PD Courtland Road, Wellington, Somerset TA21 8NF Tel: 01823 662053 Advert page 40 OP D MOUNTBATTEN NURSING HOME RCPA 82-84 Trull Road, Taunton, Somerset TA1 4QW SHERFORD MANOR CARE HOME RCPA Tel: 01823 333019 OP Wyvern Road, Taunton, Somerset TA1 4RA Tel: 01823 337674 OP D MH SI NORTHWAY HOUSE RESIDENTIAL HOME RCPA 96-98 Kingston Road, Taunton, WEY HOUSE NURSING HOME Somerset TA2 7SN Norton Fitzwarren, Taunton, Somerset TA4 1BT Tel: 01823 253999 OP Tel: 01823 337391 D PD MH

You care that your Mum doesn’t feel pressured to join in all the activities. We care and make sure that Mary can sit quietly in her favourite spot and read the newspaper.

For excellent care tailored to your specific needs, call Gotton Manor Care Home, 01823 413118 Gotton Manor, Gotton, Taunton TA2 8LL Orchard Court Care Home, 01823 351155 Harp Chase, Shoreditch Road, Taunton TA1 3RY

Making Care Special in Taunton

www.fshc.co.uk HEALTH CARE

68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Sedgemoor care homes

APPLE TREE HOUSE AND HOLLY TREE COTTAGE COTSWOLD HOUSE 243a Berrow Road, Berrow, Somerset Court, Harp Road, Brent Knoll, Burnham-on-Sea, Somerset TA8 2JQ Highbridge, Somerset TA9 4HQ Tel: 01278 788228 LDA Tel: 01278 760555 LDA

ASHCOTT LAWNS RCPA COURT HOUSE RETIREMENT HOME Chapel Hill, Ashcott, Market Cross, Church Street, Cheddar, Bridgwater, Somerset TA7 9PJ Somerset BS27 3RA Tel: 01458 210149 OP D Tel: 01934 742131 Advert page 70 OP

BEAUFORT HOUSE FERNERY HOUSE 7 Rectory Road, Burnham-on-Sea, 7 Esplanade, Burnham-on-Sea, Somerset TA8 2BY Somerset TA8 1BB Tel: 01278 786320 OP Tel: 01278 794627 LDA

BERROW ROAD, 201A FRIARN HOUSE RESIDENTIAL HOME RCPA Burnham-on-Sea, Somerset TA8 2JF 35 Friarn Street, Bridgwater, Somerset TA6 3LJ Tel: 01278 786358 LDA Tel: 01278 445115 OP D

BLACKDOWN HOUSE FRITH HOUSE RCPA SRC Somerset Court, Harp Road, Brent Knoll, Steart Drive, Burnham-on-Sea, Highbridge, Somerset TA9 4HQ Somerset TA8 1AA Tel: 01278 761905 LDA Tel: 01278 782537 Advert page 40 OP D

BRIDGWATER COURT GORDON VILLA 42 Market Street, Bridgwater, Somerset TA6 3EP 15 Taunton Road, Bridgwater, Somerset TA6 3LP Tel: 01934 708772 LDA YA Tel: 01278 458018 OP D PD LDA MH SI YA AD

BROUGHTON LODGE RCPA GREATWOOD HOUSE 88 Berrow Road, Burnham-on-Sea, Somerset Court, Harp Road, Brent Knoll, Somerset TA8 2HN Highbridge, Somerset TA9 4HQ Tel: 01278 782133 Advert page 70 OP D Tel: 01278 760555 LDA

CHATHAM HOUSE RCPA GREENGATES 46 Wembdon Rise, Bridgwater, 26 Fore Street, North Petherton, Somerset TA6 7QZ Bridgwater, Somerset TA6 6PY Tel: 01278 427758 OP Tel: 01278 663871 LDA

CHERRY TREES GREENHILL HOUSE RCPA 28 Berrow Road, Burnham-on-Sea, Tweentown, Cheddar, Somerset TA8 2EX Somerset BS27 3HY Tel: 01278 792962 LDA Tel: 01934 740547 Advert page 40 OP D

CHURCH ROAD, 1 GUNTERS GROVE FARM Wembdon, Bridgwater, Somerset TA6 7RQ Shurton, Bridgwater TA5 1QH Tel: 01278 453635 PD LDA YA Tel: 01278 653671 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 69 Broughton Lodge

88 Berrow Road, Burnham on Sea TA8 2HN

Because care is a person to person subject we do not have a web site, we prefer people to visit, see who we are, what we do & how we do it.

Rated “ Fully compliant” by CQC, 2011, 2012 and 2013

CQC EXPERT BY EXPERIENCE STATED “I feel I cannot put it more clearly than to say Broughton Lodge gives the impression of being a real home (with a small ‘h’) rather than one with a capital H and this opinion was reinforced by the residents...”

Tel: 01278 782133 Email: [email protected]

Court House Retirement Home, Cheddar

Court House is a very special place to live, the very fact that it is made up of different areas of accommodation adds to its attraction. The Main House with gracious large rooms with full en-suite looking out onto different aspects and personalized with Resident’s own furniture and pictures etc. A spacious Drawing Room with doors to a covered veranda and patio area leading onto lawns and flower beds.

The Courtyard which has lovely vaulted accommodation with full en-suite and cleverly concealed kitchenettes where Residents can Putting all of this together with the very special care given by make a cup of tea or a snack for themselves or their guests and small dedicated staff that respect and give privacy and dignity to all who raised gardens so that the people living there may, if they so wish live here, you can see why people who come to live at Court House plant and tend their own flowers. are so happy to have found this very special place. The lovely cottage accommodation full of character with a large Victorian style conservatory looking towards St. Andrews Church and Market Cross, Church Street, Cheddar, Somerset BS27 3RA doors opening out from a lovely sitting room to a tranquil garden. T: 01934 742131

“One of the most beautiful and well kept retirement www.courthouseretirementhome.co.uk homes I’ve ever seen”. the photographer

Summer Lane Care Home • Residential, Dementia and Nursing Care • Award-winning care services • Well respected reputation in the local community

e: [email protected] t: 01934 529 190 w: www.countrycourtcare.com

70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Sedgemoor care homes continued

HIGHBRIDGE COURT NEWTON LODGE 25 Berrow Road, Burnham-on-Sea, Somerset TA8 2EY 139 Berrow Road, Burnham-on-Sea, Tel: 0333 240 7770 PD MH YA Somerset TA8 2PN Tel: 01278 787321 OP YA KINGSLEIGH RESIDENTIAL RCPA 78 Berrow Road, Burnham-on-Sea, NORTHCROFT Somerset TA8 2HJ Barrows Road, Cheddar, Somerset BS27 3BD Tel: 01278 792768 OP Tel: 01934 744734 LDA

KNOLL HOUSE NORTHMEAD HOUSE Somerset Court, Harp Road, Brent Knoll, 3 Northmead Drive, Puriton, Highbridge, Somerset TA9 4HQ Bridgwater, Somerset TA7 8DD Tel: 01278 760555 LDA Tel: 01278 683478 LDA

LAKESIDE HOUSE OAK TREES RCPA SRC Somerset Court, Harp Road, Brent Knoll, Rhode Lane, Bridgwater, Somerset TA6 6JF Highbridge, Somerset TA9 4HQ Tel: 01278 451125 Advert page 40 OP D Tel: 01278 760555 LDA OLD VICARAGE, THE (CANNINGTON) LAURELS RESIDENTIAL HOME, THE RCPA Brook Lane, Cannington, Bridgwater, Westfield Lane, Draycott, Cheddar BS27 3TN Somerset TA5 2HP Tel: 01934 742649 OP Tel: 01278 653688 LDA

LIMES RESIDENTIAL HOME, THE RCPA OLD VICARAGE, THE (STOCKLAND BRISTOL) RCPA 41 Church Street, Bridgwater, Stockland Bristol, Bridgwater, Somerset TA5 2PZ Somerset TA6 5AT Tel: 01278 653056 OP YA Tel: 01278 422535 OP D PARK VIEW LODGE, THE 1 Westfield Road, Burnham-on-Sea, 18 Huntspill Road, Highbridge, Somerset TA8 2AW Somerset TA9 3DQ Tel: 01278 789444 LDA Tel: 01278 786618 LDA MH YA PORLOCK HOUSE MENDIP HOUSE Somerset Court, Harp Road, Brent Knoll, Somerset Court, Harp Road, Brent Knoll, Highbridge, Somerset TA9 4HQ Highbridge, Somerset TA9 4HQ Tel: 01278 761913 LDA Tel: 0117 974 8400 LDA RED GABLES MILTON HOUSE RCPA 1 Pinnocks Croft, Berrow, Burnham-on-Sea, West Street, Bridgwater, Somerset TA6 3RH Somerset TA8 2NF Tel: 01278 422235 OP D Tel: 01278 786607 PD LDA YA

MINSTER, THE RNIB KATHLEEN CHAMBERS HOUSE Mill Street, North Petherton, Bridgwater, 97 Berrow Road, Burnham-on-Sea, Somerset TA6 6LX Somerset TA8 2PG Tel: 01278 661528 PD LDA YA Tel: 01278 782142 OP SI

Visit www.carechoices.co.uk for further assistance with your search for care 71 A choice of elderly care options in Somerset

We know that personalised care in a warm and welcoming place, that’s To find out more about your elderly close to your family and friends is care options in Somerset † really important. Call 0333 220 4756 That’s why we offer long and short stay care options in Somerset. Look for The Burnham and The Glen What’s more, you don’t need our in the listings section. health insurance to stay with us.

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded.

residential care home Burnham-on-Sea

Please call us on 01278 784277 to see how we can help you

Bridgwater & Taunton Canal www.tudorlodge.net

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

72 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Sedgemoor care homes continued

ROSEWOOD LODGE & BROOK HOUSE SYDENHAM HOUSE RCPA 11-13 Friarn Street, Rosewood, Bridgwater, Frederick Road, Bridgwater, Somerset TA6 4NG Somerset TA6 3LH Tel: 01278 422763 Advert page 40 OP D Tel: 01278 457676 LDA MH YA TOWANS CARE HOME, THE RCPA ROUSE Berrow Road, Burnham-on-Sea, Somerset TA8 2EZ 40 High Street, Othery, Bridgwater, Tel: 01278 782642 OP Somerset TA7 0QE TUDOR LODGE RCPA Tel: 01823 698460 OP D PD LDA MH SI YA AD 8 Brightstowe Road, Burnham-on-Sea, Somerset TA8 2HW Tel: 01278 784277 Advert page 72 STAFFORD LODGE OP 87 Berrow Road, Berrow, Burnham-on-Sea, WELLFIELD HOUSE Somerset TA8 2PF Manor Road, Catcott, Bridgwater, Somerset TA7 9HT Tel: 01278 784067 LDA Tel: 01278 722405 OP

STREET FARM WEMBDON RISE The Street, Draycott, Somerset BS27 3TH 4 Wembdon Rise, Bridgwater, Somerset TA1 7UQ Tel: 01934 744930 LDA Tel: 01934 429448 LDA YA

Sedgemoor care homes with nursing

ANGELS (STRATTON HOUSE) LTD RCPA HOLYWELL NURSING HOME RCPA 15 Rectory Road, Burnham-on-Sea, 120 Brent Street, Brent Knoll, Highbridge, Somerset TA8 2BZ Somerset TA9 4BB Tel: 01278 787735 OP D Tel: 01278 760601 OP D PD

AXBRIDGE COURT NURSING HOME RCPA MILTON HOUSE RCPA West Street, Axbridge, Somerset BS26 2AA West Street, Bridgwater, Tel: 01934 733379 OP Somerset TA6 3RH Tel: 01278 422235 OP D BURNHAM LODGE NURSING HOME RCPA 147 Berrow Road, Burnham-on-Sea, ROSARY NURSING HOME, THE Somerset TA8 2PN Mayfield Drive, Durleigh, Bridgwater, Tel: 01278 783230 OP YA Somerset TA6 7JQ Tel: 01278 727500 OP D PD YA BURNHAM NURSING AND RESIDENTIAL CENTRE, THE ST MICHAEL’S 19 Oxford Street, Burnham-on-Sea, Cheddar Road, Axbridge, Somerset TA8 1LG Somerset BS26 2DW Tel: 01278 588641 Advert page 72 OP PD SI Tel: 01934 732358 PD

HILLVIEW NURSING HOME RCPA 36 Berrow Road, Burnham-on-Sea, Somerset TA8 2EX Tel: 01278 783192 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 73 South Somerset care homes

ALL SEASONS CARE HOMES RCPA BURNWORTHY HOUSE RCPA 1 & 1a Orchard Villas, Perry Street, South Chard, South Street, South Petherton, Somerset TA13 5AD Somerset TA20 2QF Tel: 01460 240116 Advert page 40 OP D Tel: 01460 220747 PD LDA CAMBIAN LUFTON MANOR COLLEGE ASHCROFT Lufton, Yeovil, Somerset BA22 8ST 30 Ashcroft, Chard, Somerset TA20 2JH Tel: 01935 403120 LDA Tel: 01460 394061 LDA YA CARRINGTON HOUSE RCPA ASHLEY HOUSE Carrington Way, Wincanton, Somerset BA9 9BE The Avenue, Langport, Somerset TA10 9SA Tel: 01963 32150 Advert page 40 OP D Tel: 01458 250386 OP D CARY BROOK RCPA AUTISM WESSEX MIDDLE PATH Millbrook Gardens, Castle Cary, Somerset BA7 7EE 58 Middle Path, Crewkerne, Tel: 01963 359700 OP D Somerset TA18 8BG CHARD MANOR Tel: 01460 72707 LDA YA Tatworth Road, Chard, Somerset TA20 2DP

BEECH TREE HOUSE RESIDENTIAL HOME RCPA Tel: 01460 261016 LDA YA High Street, Keinton Mandeville, Somerton, CHURCH VIEW RCPA Somerset TA11 6DZ Chapel Hill, Odcombe, Somerset BA22 8UH Tel: 01458 223369 D Tel: 01398 361467 LDA BEECHWOOD HOUSE CARE HOME RCPA COMPTON VIEW RESIDENTIAL CARE HOME 60 West Coker Road, Yeovil, RCPA 267 St Michael’s Avenue, Yeovil, Somerset BA21 4NB Somerset BA20 2JA Tel: 01935 476203 OP Tel: 01935 472793 OP

BLACKBERRY HILL COOL RUNNINGS TOO RCPA Ansford Road, Castle Cary, Somerset BA7 7HG 63 The Park, Yeovil, Somerset BA20 1DF Tel: 01963 350032 LDA YA Tel: 01935 474700 OP D PD SI

BRAUNTON RCPA ELEIGHWATER HOUSE RETIREMENT HOME RCPA 23 Grove Avenue, Yeovil, Somerset BA20 2BD Eleighwater House, Combe St Nicholas, Chard TA20 3AG Tel: 01935 422176 OP Tel: 01460 67532 Advert below OP

More than just a care home Eleighwater House Retirement Home, the small home set in the heart of Somerset. Caring for 5 residents in a relaxed, homely environment. A home where residents truly feel part of the family, joining in with day to day activities, where family and friends are always welcome, joining us for Sunday Lunch or afternoon tea. Registered with the Care Quality Commission. Visit our website www.eleighwaterhouse.co.uk or www.carehomes.co.uk for our recommendations.

George and Tabitha offer you a warm welcome to Eleighwater House near Chard Tel: 01460 67532

74 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care South Somerset care homes continued

ELMS RESIDENTIAL HOME, THE RCPA LODGE, THE RCPA Yeovil Marsh, Yeovil, Somerset BA21 3QG Portway, Langport, Somerset TA10 0NQ Tel: 01935 425440 OP D PD SI Tel: 01458 252543 LDA YA

EVERTON ROAD, 5 MAPLES, THE Yeovil, Somerset BA20 1UF Catherines Close, Castle Cary, Somerset BA7 7HP Tel: 01935 862900 PD LDA Tel: 01963 351991 LDA

FIR VILLA RESIDENTIAL CARE HOME RCPA MOORLANDS RESIDENTIAL HOME Camel Street, Marston Magna, 2 Moorlands Road, Merriott, Somerset TA16 5NF Yeovil, Somerset BA22 8DB Advert page 76 Tel: 01460 74425 OP Tel: 01935 850670 OP D PD LDA MH SI NEW CAREFORD LODGE, THE RCPA GROVELANDS RCPA SRC Church Street, Merriot, Somerset TA16 5PR 45 Grove Avenue, Yeovil, Somerset BA20 2BE Tel: 01460 75592 Advert page 60 OP Tel: 01935 475521 Advert page 40 OP D OAKLEA CARE RCPA 5 Preston Grove, Yeovil, Somerset BA20 2BG HAZELWELL LODGE RCPA SRC 67 Station Road, Ilminster, Tel: 01935 479721 PD LDA MH Somerset TA19 9BQ OLD FARMHOUSE, THE - BRIARS, THE Tel: 01460 52760 OP D MH Avishayes Lane, Chard, Somerset TA20 1RU Tel: 01460 66058 HIGHFIELD HOUSE RESIDENTIAL CARE HOME RCPA LDA High Street, Castle Cary, Somerset BA7 7AN PERRY COURT RCPA Tel: 01963 350697 OP Perry Court Farm, Perry Street, Chard, Somerset TA20 2QG

HOLLIES CARE HOME, THE RCPA Tel: 01460 221468 OP LDA YA Florida Street, Castle Cary, Somerset BA7 7AE PORTCULLIS HOUSE RCPA SRC Tel: 01963 350709 OP The Embankment, Langport, Somerset TA10 9RZ HOUNDSTONE COTTAGE Tel: 01458 250800 Advert page 40 OP D 1-2 Houndstone Cottages, Brympton, Yeovil, Somerset BA22 8TF PRESTON PARK HOUSE RCPA Preston Road, Yeovil, Somerset BA20 2EF Tel: 01935 421236 PD Tel: 01935 474023 Advert page 40 OP D HUISH HOUSE Huish Episcopi, Langport, Somerset TA10 9QP RUSSETT HOUSE Tel: 01458 250247 PD LDA SI YA 52b Southway Drive, Yeovil, Somerset BA21 3ED Tel: 01935 425911 LDA KNIGHTS TEMPLAR COURT Throop Road, Templecombe, SELWYN HOUSE Somerset BA8 0HR 52 Southway Drive, Yeovil, Somerset BA21 3ED Tel: 01963 370317 D Tel: 01935 479143 LDA

LATIMER LODGE RESIDENTIAL HOME RCPA SOUTH CARY HOUSE RCPA 38 Preston Road, Yeovil, Somerset BA21 3AQ South Street, Castle Cary, Somerset BA7 7ES Tel: 01935 474520 OP Tel: 01963 350272 OP

Visit www.carechoices.co.uk for further assistance with your search for care 75 Fir Villa Residential Care Home We provide excellent person-centred care in a beautiful, tranquil setting. Please feel free to visit or contact us at any time. Tel: 01935 850670 Camel Street, Marston Magna, Somerset BA22 8DB www.firvilla.co.uk

Sunnyside Residential Home is a traditional character home situated within walking distance of Chard town centre, Somerset, offering high standards of professional care.

• Residential & Dementia Care • Quiet garden with a ﬁ sh pond • Respite & Day Care • Varied activity programme • Excellent reputation • Freshly prepared healthy meals • Homely & Friendly environment • Single rooms majority are en suite • 24 hour care by highly trained staff

For more information please feel free to visit or contact us at any time.

Sunnyside Residential Home Crewkerne Road, Chard, Somerset TA20 1EZ Tel: 01460 239406 Email: [email protected] Web: www.solcareltd.co.uk

YEW TREE COTTAGE Residential Home Tel: 01460 64735 // 07714 899324 Yew Tree Cottage is a small privately We Provide: owned Home, registered for providing • permanent residential care quality individual care to both the elderly • respite, short or long stay and those suffering with dementia in Hornsbury Hill, Chard, Somerset TA20 3DB • day care seven days a week Email: [email protected] excellent home from home surroundings. www.ambridgeestates.co.uk For further information please contact Sarah Ambridge RGN, RMN, Proprietor

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

Castle House Nursing Home Ltd. We Care Enough To Make A Difference

We believe we offer the best nursing care services in the area - we give special attention to all our residents. We have a lot to offer you. Our services include: • High quality Nursing Care • High Staff : Resident ratio • Person-centred care

You’re always welcome here. Come in and chat with us. We’re really looking forward to meeting with you and discussing your needs. Call 01458 223780 Fax 01458 224405 or visit www.castlehousenursinghome.com Castle St, Keinton Mandeville, Somerton, TA11 6DX [email protected]

76 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care South Somerset care homes continued

SPRING VIEW WISTERIA HOUSE RESIDENTIAL HOME RCPA Preston Grove, Yeovil, Somerset BA20 2DU 6 Montacute Road, Tintinhull, Yeovil, Tel: 01935 474303 LDA Somerset BA22 8QD Tel: 01935 822086 OP D SPRINGSIDE 71 Halcombe, Chard, Somerset TA20 2DU YEW TREE COTTAGE RESIDENTIAL HOME Tel: 01460 66340 LDA Hornsbury Hill, Chard, Somerset TA20 3DB Tel: 01460 64735 Advert page 76 OP D SUNNINGDALE LODGE RCPA Sunningdale Road, Yeovil, Somerset BA21 5LD Tel: 01935 422980 Advert page 40 OP D

SUNNYMEADE RCPA Helliers Close, Chard, Somerset TA20 1LJ Tel: 01460 63563 Advert page 40 OP D

SUNNYSIDE RESIDENTIAL HOME RCPA Crewkerne Road, Chard, Somerset TA20 1EZ Tel: 01460 239406 Advert page 76 OP

VAUGHAN LEE HOUSE RCPA Orchard Vale, Ilminster, Somerset TA19 0EX Tel: 01460 52077 OP

WISTERIA COTTAGE RCPA 18 Lower Odcombe, Odcombe, Somerset BA22 8TX Tel: 01398 361467 LDA

South Somerset care homes with nursing

CASTLE HOUSE NURSING HOME LTD RCPA FERNS NURSING HOME RCPA Castle Street, Keinton Mandeville, 141 St Michaels Avenue, Yeovil, Somerton, Somerset TA11 6DX Somerset BA21 4LW Tel: 01458 223780 Advert page 76 OP PD Tel: 01935 433115 OP YA

ELLISCOMBE HOUSE NURSING HOME HENDFORD CARE HOME WITH NURSING Higher Holton, Wincanton, Somerset BA9 8EA 166 Hendford Hill, Yeovil BA20 2RG Tel: 01963 33370 Advert page 78 OP D PD SI AD Tel: 01935 470400 Advert page 78 OP D SI

ELROI MANOR RCPA HORTON CROSS NURSING HOME RCPA West Hill, Suddon, Wincanton, Somerset BA9 8BA Horton Cross, Ilminster, Somerset TA19 9PT Tel: 01963 335770 OP D MH SI YA Tel: 01460 52144 OP

Visit www.carechoices.co.uk for further assistance with your search for care 77 Growing old is inevitable Growing up is optional

Our care homes treat every resident as an individual and their families as our guests; and of course we offer exceptional levels of nursing, dementia, and end of life care. If you have any questions or if you are unsure about what 01564 820140 care you or your loved one needs, you can speak to one of www.caspiacare.co.uk [email protected] our care experts who can discuss your options with you.

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 56 Advertisers are highlighted Elliscombe House Hurst Manor Hendford 78 This 01963Directory’s 33370 helpline 0800 389 207701935 – information823467 on choosing 01935and paying 470400 for care

Full page advert.indd 1 20/02/2015 16:42:22 South Somerset care homes with nursing continued

HURST MANOR NURSING HOME RCPA ORCHARDS, THE RCPA Hurst, Martock, Somerset TA12 6JU Orchard Lane, Crewkerne, Somerset TA18 7AF Tel: 01935 823467 Advert page 78 OP D Tel: 01460 76267 OP PD

IMMACOLATA HOUSE RCPA PRESTON PARK HOUSE RCPA Portway, Langport, Somerset TA10 0NQ Preston Road, Yeovil, Somerset BA20 2EF Tel: 01458 254200 Advert inside front cover OP D Tel: 01935 474023 Advert page 40 OP D

TYNDALE NURSING HOME RCPA IVELHURST NURSING HOME RCPA 27 Preston Road, Yeovil, 36 Preston Road, Yeovil, Somerset BA21 3AQ Somerset BA21 3AD Tel: 01935 472102 OP SI YA AD Tel: 01935 426777 OP YA VICARAGE HOUSE NURSING HOME The Old Vicarage, Hambridge, Langport, KNOLL CARE HOME LTD, THE RCPA Somerset TA10 0BG 33 Preston Road, Yeovil, Tel: 0845 869 2976 Somerset BA21 3AE OP YA Tel: 01935 421822 OP WESSEX HOUSE RCPA 21-25 Behind Berry, Somerton, Somerset TA11 7PB LA FONTANA RCPA Tel: 01458 273594 OP D YA Fold Hill Lane, Martock TA12 6PQ Tel: 01935 829900 OP D PD MH WEST ABBEY Advert inside front cover Stourton Way, Yeovil, Somerset BA21 3UA Tel: 01935 574567 Advert page 5 OP D PD SI YA OAK LODGE CARE HOME RCPA Lordsleaze Lane, Chard, YEOVIL – SHERBORNE HOUSE CARE HOME RCPA Somerset TA20 2HN 131 Sherborne Road, Yeovil, Somerset BA21 4HF Tel: 01460 67258 OP D Tel: 01935 423210 OP D SI

Forde Abbey

Visit www.carechoices.co.uk for further assistance with your search for care 79 Mendip care homes

AMBERLEIGH FERNDALE Isaacs Close, Street, Somerset BA16 0LS 131 Whitstone Road, Shepton Mallet BA4 5PS Tel: 01458 840865 LDA Tel: 01749 345885 LDA

AVALON COURT RESIDENTIAL HOME RCPA FIELD HOUSE RCPA High Street, Butleigh, Glastonbury, Somerset BA6 8SZ Cannards Grave Road, Shepton Mallet BA4 4LU Tel: 01458 851572 OP Tel: 01749 342006 Advert page 40 OP D

BENDALLS FARM FLETCHER HOUSE RCPA Green Ore, Near Wells, Somerset BA5 3EX Glastonbury Road, Wells, Somerset BA5 1TN Tel: 01761 241014 LDA MH Tel: 01749 678068 Advert page 40 OP D

CENTENARY HOUSE RCPA GRANGE, THE 70 Charlton Road, Shepton Mallet, Somerset BA4 5PD Priddy Road, Green Ore, Wells, Somerset BA5 3EN Tel: 01749 342727 OP Tel: 01749 674431 LDA MH YA

CHERRYTREES GREENHILL GRANGE RESIDENTIAL HOME LTD RCPA Cherry Grove, Frome, Somerset BA11 4AW Catherston Close, Frome, Somerset BA11 4HR Tel: 01373 452965 LDA Tel: 01373 471688 OP

CRITCHILL COURT RCPA SRC JASMINE Lynwood Close, Frome, Somerset BA11 4DP Dod Lane, Glastonbury, Somerset BA6 8BZ Tel: 01373 461686 Advert page 40 OP D Tel: 01458 832490 LDA

CYDER BARN, THE RCPA MELLIFONT ABBEY Glastonbury Road, West Pennard, The High Street, Wookey, Wells, Somerset BA5 1JX Glastonbury, Somerset BA6 8NH Tel: 01749 672043 OP MH Tel: 01458 834945 Advert page 60 OP D PD OLD POLICE HOUSE, THE EAST COURT Catch Road, Nunney, Frome, Somerset BA11 4NE Doctors Hill, Wookey, Wells, Somerset BA5 1AR Tel: 01373 836211 LDA Tel: 01749 673122 LDA OLD RECTORY, THE (CHEWTON MENDIP) ELDERMERE Chewton Hill, Chewton Mendip, Knowle Lane, Shepton Mallet, Somerset BA4 4PF Radstock, Somerset BA3 4NQ Tel: 01749 344642 LDA Tel: 01761 241620 LDA ST BeneDicT’S St Benedict’s is a family run business established in 1984. We are a caring home for the elderly in nUrSing hOMe a warm and friendly atmosphere providing: gLaSTOnBUry The Vicarage - General nursing and For further information or to arrange an residential appointment to view the home, please telephone Mr Philip White 01458 833275 The Deanery- Dementia nursing

Day care and short term stays are also Taking Care of You available in both buildings

80 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Mendip care homes continued

OLD RECTORY, THE (NUNNEY) SOUTHLAWNS RCPA High Street, Nunney, Frome, Highfield Road, Street, Somerset BA16 0JJ Somerset BA11 4LZ Tel: 01458 443635 Advert page 40 OP D Tel: 01373 836747 OP ST CECILIA CARE HOME RCPA SRC ROWDEN HOUSE RCPA 1 Hitchen Lane, Shepton Mallett, 2 Vallis Road, Frome, Somerset BA11 3EA Somerset BA4 5TZ Tel: 01373 462271 Advert page 40 OP D Tel: 01749 342809 OP D PD SI

SENSE TUDORS RESIDENTIAL CARE HOME, THE RCPA 30 Norbins Road, Glastonbury, Street Road, Glastonbury, Somerset BA6 9JF Somerset BA6 9EQ Tel: 01458 833152 LDA SI Tel: 01458 831524 OP

Mendip care homes with nursing

ARTHUR’S COURT GLEN RESIDENTIAL & NURSING HOME, THE 27 Highfield Road, Street, Somerset BA16 0JJ Shapway Lane, Evercreech, Tel: 01458 442319 OP D PD Nr Shepton Mallett, Somerset BA4 6JS Tel: 01749 987290 Advert page 72 OP YA BELMONT VILLA CARE HOME RCPA 58-62 Weymouth Road, Frome, Somerset BA11 1HJ PONDSMEAD CARE HOME Tel: 01373 471093 OP Shepton Road, Oakhill, Bath, Somerset BA3 5HT CATHERINE HOUSE GENERAL NURSING HOME Tel: 0345 293 7658 OP D PD SI Cork Street, Frome, Somerset BA11 1BL Tel: 01373 451455 OP D ROSSETTI HOUSE CARE HOME Welshmill Lane, Frome, CLARE HALL NURSING HOME Somerset BA11 2AA Ston Easton, Radstock, Somerset BA3 4DE Tel: 01373 489500 OP D PD SI Tel: 01761 241626 OP D

ST BENEDICT’S NURSING HOME RCPA FOSSE HOUSE NURSING HOMES RCPA South Street, Stratton-on-the-Fosse, Benedict Street, Glastonbury, Radstock, Somerset BA3 4RA Somerset BA6 9NB Tel: 01458 833275 Advert page 80 Tel: 01761 233018 OP OP D PD SI

FROME CARE VILLAGE TORRWOOD CARE CENTRE Styles Hill, Frome, Somerset BA11 5JR Gilbert Scott Road, South Horrington, Tel: 01373 473113 OP D PD MH Wells, Somerset BA5 3FB Tel: 01749 675533 OP YA GLASTONBURY CARE HOME RCPA Pike Close, off Sedgemore Way, WELLS NURSING HOME, THE RCPA Glastonbury, Somerset BA6 9PZ Henton, Wells, Somerset BA5 1PD Tel: 01458 836800 OP D Tel: 01749 673865 OP

Visit www.carechoices.co.uk for further assistance with your search for care 81 ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

AFFORD WHAT ARE THE CARE OPTIONS? IF I MAKE THE WRONG

CAN WE AFFORD IT? WHAT IF MUM WHICH TO CHOOSE? KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF I MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? HOW WILL I KNOW WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? DOESN’T AGREE? MUM DOESN’T AGREE? CAN WE AFFORD IT? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF I MAKE THE WRONG WHAT IF I MAKE THE WRONG CHOICE? CAN WE CAN WE AFFORD IT? MUM DOESN’T AGREE? ?

WHAT ARE THE CARE OPTIONS? WHAT ARE WRONG CHOICE? WHAT IF MUM DOESN’T AGREE? OPTIONS? WHAT ARE THE CARE HOW WILL I KNOW WHICH TO CHOOSE? CARE OPTIONS? WHAT IF I AFFORD IT? CAN WE AFFORD IT? IF I MAKE THE WRONG CARE THE CARE OPTIONS? AFFORD IT? AGREE? HOW WILL I KNOW WHICH TO CHOOSE? CAN WE AFFORD IT? ? WHAT ARE THE CARE OPTIONS? WHAT IF MUM DOESN’T AGREE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? WHAT IF MUM DOESN’T HOW WILL I KNOW WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE? WHAT IF CAN WE AFFORD IT? CAN WE AFFORD IT? ? WHAT IF I MAKE THE WRONG CHOICE? THE WRONG CHOICE? HOW WILL I KNOW CAN WE AFFORD IT? WHAT ARE THE CARE OPTIONS? CAN WE AFFORD IT? HOW WILL I KNOW WHAT IF MUM DOESN’T AGREE? MUM CARE OPTIONS? AGREE? ? WILL I KNOW WHICH TO CAN WE AFFORD IT? THE WRONG CHOICE? WRONG WHAT IF MUM WHAT HOW WILL ? WHAT ARE THE CARE OPTIONS? WHICH TO CHOOSE? CARE OPTIONS? HOW WILL I KNOW WHAT IF MUM ? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE? CAN WE AFFORD IT? MAKE THE WRONG CHOICE? WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHAT IF MUM CAN WE AFFORD IT? WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE? WILL I KNOW WHICH CAN WE AFFORD IT? CHOOSE? CHOOSE? WHAT IF WHAT IF I MAKE CARE OPTIONS? CAN THE WHAT IF I MAKE THE WRONG CHOICE? HOW WILL I KNOW ? ? CAN WE AFFORD IT? WHAT IF MUM IF I ? DOESN’T AGREE? CAN WE AFFORD IT? HOW WILL I KNOW WHICH TO CHOOSE? WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE CAN WE AFFORD IT? ? TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077*

WWW.CARESELECT.CO.UK

*While stocks last Index Advertisers are in bold

These indices will assist you in your search for care. Home care providers are shown below, followed by all care homes presented alphabetically. Other advertisers are listed on page 86.

Home care providers A E P Able2Achieve Office 29 Enable Support Services 31 Prestige Nursing Ltd 33 Agincare UK Limited 29 Allied Healthcare 29 F Q Amber Home Care Ltd 29 Flourish Court 31 Quality Home Care Services 33 Ash House 29 G R Gatchell Oaks Care (GO Care) 31 B Reynard Care & Support G.H. Quality Care Ltd 31 Barnardo’s Somerset Family Link 29 Agency, The 33 Beauchamp House Home Care 29 Ruby Care 33 Bluebird Care H Bridgwater and Burnham 29 Home Instead Senior Care 31 S Chard 29 Horton House 31 Select Homecare Direct 33 Frome 29 House of ST Martin 31 Minehead 29 Somerset Care Community Street & Glastonbury 29 Chard 33 K Mendip 33 Taunton 29 Kylemore Care Services Ltd 31 Wells & Shepton Mallet 29 Sedgemoor 33 Wincanton 29 South Somerset 33 Yeovil 29 L Taunton Deane 33 Blue Moon Care Limited 29 Libertas Care Limited 31 Somerset Domiciliary and Floating Service 33 Brunelcare Domiciliary Care Lifeline Homecare 31 Services 29 Lifeline Homecare – Frome 31 Somerset LD Services (1) 33 Butterfields Home Services 29 Lifeways Community Care 31 Somerset LD Services (3) 33 Butterfly Home Help 29 South West Independence Limited M Care at Home 33 Managed Care Ltd 31 Sterling Care Partners Ltd 33 C Mencap – Taunton Deane Support C L Lifestyles Care Services 29 Services 31 T Cambian Lufton Manor College 29 Mencap – Yeovil Support Service 31 Total Care 33 Candlelight Homecare 29 Mr Frederik John Eaton – Meadow Care South Home Care Services 29 Court 31 Carewatch Wyvern 29 V Carroll’s Home Care 29 N Voyage (DCA) Somerset & Devon 33 Castle Care Wessex 29 NAS Community Services (Somerset) 31 Churchview care services 29 Neighbourhood Care HQ 31 W Netherclay Home Care 31 Convivium Care Limited 29 Way Ahead Care - Somerset 33 Newcross Healthcare Solutions County Nursing Ltd 31 Wey House Nursing Home 33 Limited 31 Wisteria House Residential Home 33 Crimson Hill Support Ltd 31 Nurse Plus and Carer Plus UK Ltd 33 Woodrift 33 D O Drakes Place 31 Oakville Homecare Ltd 33 Y Dunster Lodge Domiciliary Care 31 One to One Homecare Ltd 33 You First Support Services CIC 33

Visit www.carechoices.co.uk for further assistance with your search for care 83 Index continued Advertisers are in bold

All care homes / care homes with nursing A Burnworthy House 74 E Abbeyfield (Somerset) Society 65 East Court 80 All Seasons Care Homes 74 C Eastleigh Care Home (Nursing) 64 Amberleigh 80 Calway House 65, 67 Eldermere 80 Angels (Stratton House) Ltd 73 Cambian Lufton Manor College 74 Eleighwater House Apple Tree House and Holly Tree Camelot House 67 Retirement Home 74 Cottage 69 Carrington House 74 Elliscombe House Arthur’s Court 81 Cary Brook 74 Nursing Home 77 Elmsmead 65 Ashbury – Taunton 65 Castle House Nursing Home Ltd 77 Elms Residential Home, The 75 Ashcott Lawns 69 Catherine House 65 Elm Tree House 65 Ashcroft 74 Catherine House General Elroi Manor 77 Ashleigh House 65 Nursing Home 81 Everton Road, 5 75 Ashley House 74 Cedar Lodge 65 Aspen Court 67 Centenary House 80 Autism Wessex Middle Path 74 Chard Manor 74 F Chatham House 69 Ferndale 80 Avalon Court Residential Home 80 Chelston Park Nursing Home 67 Fernery House 69 Axbridge Court Nursing Home 73 Cherrytrees 80 Ferns Nursing Home 77 B Cherry Trees 69 Field House 80 Church Road, 1 69 Field House (Minehead) 64 Banbridge House 64 Churchview 65 Firs Nursing Home, The 67 Barley House 65 Church View 74 Fir Villa Residential Care Home 75 Barn, The 65 Clare Hall Nursing Home 81 Fletcher House 80 Beauchamp House Fosse House Nursing Homes 81 Nursing Home 67 Compton View Residential Care Home 74 Frethey House 67 Beaufort House 69 Cool Runnings Too 74 Friarn House Residential Home 69 Beech Tree House Frith House 69 Residential Home 74 Cotswold House 69 Frome Care Village 81 Beechwood House Care Home 74 Court House Retirement Home 69 Belmont Villa Care Home 81 Covenant Care – Wheelhouse, The 65 Bendalls Farm 80 Cream Residential Care 65 G Glastonbury Care Home 81 Berrow Road, 201a 69 Crimson Hill Support Limited 65 Glen Lyn 64 Blackberry Hill 74 Critchill Court 80 Glen Residential & Blackdown House 69 Croft House 64 Nursing Home, The 81 Blenheim Lodge 64 Cyder Barn, The 80 Golden Gorse Brambles, The 65 Residential Care Home 64 Braunton 74 D Gordon Villa 69 Bridge House 65 Dairy House, The 65 Gotton Manor Care Home 65, 67 Bridgwater Court 69 Daneswood Care Home 64 Grange, The 80 Broughton Lodge 69 Dene Lodge, The - Minehead 64 Greatwood House 69 Burnham Lodge Nursing Home 73 Drakes Place 65 Greengates 69 Burnham Nursing and Dunkirk Memorial House 67 Greenhill Grange Residential Residential Centre, The 73 Dunster Lodge Residential Home 64 Home Ltd 80

84 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

All care homes / care homes with nursing continued

Greenhill House 69 Laural House 65 Old Rectory, The Grovelands 75 Laurels Residential Home, The 71 (Chewton Mendip) 80 Gunters Grove Farm 69 Lavender Court 68 Old Rectory, The (Nunney) 81 Limes Residential Home, The 71 Old Vicarage, The (Cannington) 71 H Linden House Nursing Home 66, 68 Old Vicarage, The (Stockland Bristol) 71 Halcon House 65 Little Oaks Residential Care Home 66 Orchard Court Care Home 68 Hamilton Park Nursing Home 67 Lodge, The 71, 75 Orchard Lea 66 Hazelwell Lodge 75 Orchard Portman Home 68 Hendford Care Home M Orchards, The 79 with Nursing 77 Mamsey House 64 Highbridge Court 71 Manor, The 68 Highfield House Manor House, The 66 P Residential Care Home 75 Park View 71 Maples, The 75 Perry Court 75 Hillview Nursing Home 73 Mayfair Residential Home 64 Pondsmead Care Home 81 Hollies Care Home, The 75 Mellifont Abbey 80 Popham Court 66, 68 Holywell Nursing Home 73 Mendip House 71 Porlock House 71 Horton Cross Nursing Home 77 Milton House 71, 73 Houndstone Cottage 75 Minster, The 71 Portcullis House 75 Huish House 75 Moorhaven 66 Preston Park House 75, 79 Hummingbird Care 65 Moorlands Residential Home 75 Pulsford Lodge 66 Hurst Manor Nursing Home 79 Mountbatten Nursing Home 68 R I N Rectory Care Home, The 66 Immacolata House 79 Netherclay House 66 Red Gables 71 Ivelhurst Nursing Home 79 New Careford Lodge, The 75 Rivers 67 Newholme 66 RNIB Kathleen Chambers House 71 J Newton Lodge 71 Rosary Nursing Home, The 73 Jasmine 80 Northcroft 71 Rosewood Lodge & Brook House 73 Northfield House 64 Rossetti House Care Home 81 K Northmead House 71 Rouse 73 Kingsleigh Residential 71 Northway House Rowden House 81 Knights Templar Court 75 Residential Home 68 Russett House 75 Knoll Care Home Ltd, The 79 Nynehead Court 66 Knoll House 71 S Knowls, The 65 O Saplings, The 67 Oak Bungalow 66 SeeAbility - Fiennes House 67 L Oaklea Care 75 Selwyn House 75 La Fontana 79 Oak Lodge Care Home 79 SENSE 81 Lakeside House 71 Oaktree Court 68 Sherford Manor Care Home 68 Langley House 65 Oak Trees 71 Somerset Abbeyfield Society 67 Latimer Lodge Old Farmhouse, The - Briars, The 75 South Cary House 75 Residential Home 75 Old Police House, The 80 Southlawns 81

Visit www.carechoices.co.uk for further assistance with your search for care 85 Index continued Advertisers are in bold

All care homes / care homes with nursing continued

Springside 77 Torrwood Care Centre 81 West Abbey 79 Spring View 77 Towans Care Home, The 73 Westerley Residential Care 64 St Benedict’s Nursing Home 81 Tudor Lodge 73 Westleigh House 67 St Cecilia Care Home 81 Tudors Residential Care Home, The 81 Wey House Nursing Home 68 St George’s Care Home 67 Tyndale Nursing Home 79 Wilton House 67 St Michael’s 73 Winsor Nursing Home, The 64 Stafford Lodge 73 V Wisteria Cottage 77 Stanway Close and Vaughan Lee House 77 Wisteria House Residential Home 77 Greenway Road 67 Vicarage House Nursing Home 79 Woodlands Farmhouse Street Farm 73 Residential Care 67 Sunningdale Lodge 77 Woodside 64 Sunnymeade 77 W Wyndham House 64 Sunnyside Wellfield House 73 Residential Home 77 Wellington and Longforth House 67 Y Sydenham House 73 Wellington Road, 52 67 Yeovil – Sherborne House Wells Nursing Home, The 81 Care Home 79 T Wembdon Rise 73 Yew Tree Cottage Residential Tidings 64 Wessex House 79 Home 77

Other advertisers

Aspen Court Inside front cover Chelston Gardens Dementia Notaro Care Homes Avery Healthcare 50 Nursing Home Outside back cover Inside front cover Barchester 5 Clarence Park Inside front cover Notaro Home Care 30 Beaufort Grange 5 Country Court Care Group 70 Notaro Live-in Care 30 Bloomfield 5 Four Seasons Health Care 68 Rojene Live-in Care 34 Bupa 72 Helping Hands Inside back cover Select Homecare Direct Ltd 32 Camelot Care Group 51 Humanicare 34 Serenita Inside front cover Campania Inside front cover Kingfisher Lodge 5 Somerset Care 40 Care Choices Website 55, 62, 72, 76 Magna Somerset West Stuart House Inside front cover Care Select 34, 82 Housing Association 15 Summer Lane Care Home 70 Cedar Lodge Inside front cover Mediquip 16 Vane Hill Inside front cover

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN978-1-910362-45-7 Ref. No: 4001/Somerset5/0515. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Somerset County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Assistant Editor: Emma Cooper. National Sales Manager: Paul Leahy. Regional Team Manager: Russell Marsh. Senior Sales Executives: Elaine Bartlett, Debbie Feetham, Rachel Joseph. Sales Executives: Steve Howett, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry.

86 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care The Home Care Specialists

Live-in Care – an alternative to residential care

“We are incredibly fortunate to have such dedicated At Helping Hands we have been providing award people, like the staff at winning quality home care since 1989. Still family Helping Hands, caring for the vulnerable and the run, we apply our local knowledge and 25 years of elderly members of the home care experience to offer one to one care that communities.” enables you or your loved one to remain at home with Lisa Carr, Director of The compassion and dignity. Great British Care Awards

ds 25th A an nn H iv g e Our locally based Carers are able to balance n r i s p a l r e y independent living with bespoke care needs by H assisting with housekeeping, companionship, providing 25Years a break for an existing care giver, personal care, support with continence and hospital discharge. So if you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming a little more difficult, then we’re here to help - around the clock, 7 days per week.

To find out how we can help you, call: 01749 301402 or visit: www.helpinghands.co.uk Netherclay Home Care Ltd

Call 01823 668400Make a Positive Choice

We provide quality home care to support service users to live independently in their own homes.

Netherclay Home Care is one of Somerset County Council’s Approved Strategic Partners, a group of 8 companies providing quality care and support services throughout Somerset.

Netherclay Home Care has delivered care and support in Taunton Deane and surrounding villages for Quality Care in Beautiful Surroundings over 12 years. We focus on what is good in life; activities, beautiful surroundings, good food, friends, entertainment and company. We are a local company with local knowledge and nationally recognised standards. • Enjoy full restaurant service • A positive attitude promoting respect and independence Netherclay Home Care was awarded a partnership • Personalised care and nursing support, giving 24 hour peace of mind contract in 2004 to deliver Home Support, a Sitting • Your care - your choice Service, Initial Response, Children & Families Taunton, Somerset, TA1 5EE Services and Supporting People Service in the area. Netherclay House Care Home Personalised residential care and support delivered by well Direct Payments - Choice, Control and Independence trained, caring, friendly staff in a warm relaxed atmosphere, set in beautiful, luxurious surroundings. Talk to our friendly staff about Direct Payments and how you can take control of your care and support. Netherclay also offers self contained apartments for independent They can put you in touch with the right people living in the grounds, next to the main care home. Pets welcome. Tel: 01823 284127 visit us at: www.netherclayhouse.co.uk Call 01823 668400 For more information please visit our website at: Chelston Park Nursing Home Wellington, Somerset, TA21 9PH www.netherclayhomecare.co.uk Personalised nursing care providing a caring, individualised Netherclay Home Care Ltd approach where staff have the skills to help residents make Hawkeridge House, Chelston Business Park, choices about living each day in a way that is tailored around Wellington TA21 8YA their needs. email: [email protected] Tel: 01823 667066 visit us at: www.chelstonpark.co.uk

Chelston Gardens Dementia Nursing Home Wellington. Somerset, TA21 9PH www.netherclayhomecare.co.uk A purpose built, forward looking home, where design combines with personalised care to create a peaceful, harmonious atmosphere in which residents are supported to make the most of each day.

Tel: 01823 667066 visit us at: www.chelstongardens.co.uk

A local care service with local knowledge and nationally recognised standards visit our website www.homecaresomerset.co.uk

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