Social Care and Support for Adults the Somerset Directory 2015/16
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Social Care and Support for Adults The Somerset Directory 2015/16 Somerset Levels The comprehensive guide to choosing and paying for care and support Community support • care at home • care homes • specialist care For adults of working age, older people who have disabilities, mental health conditions, a sensory loss or general frailty. Publications www.carechoices.co.uk In association with Also available electronically at www.carechoices.co.uk and in spoken word through Browsealoud www.somerset.gov.uk Contents Welcome from Somerset County Council 4 How can we help you? 41-43 Regions covered by this Directory 4 Independent Living Teams (Reablement service) 41 How can this Directory help? 6 Understanding you - assessments 42 What is the difference between care and support? 6 Occupational therapy assessment 43 Where do I start? 6-12 Telehealth 43 Help and advice 6 Coping with a sensory loss 43 Independent advice and support 6 Paying for care 43-49 The Care Act 2014 7 Will we contribute towards your care costs? 43 Wellbeing 7 Working out your contribution 44 Writing your support plan 8 Attendance Allowance 44 Help for carers 9 Personal budgets 45 ‘Compass Carers’ – the carers’ support service for Somerset 9 Direct Payments 45 Carers’ assessments 9 Paying for care homes 46 Carers’ information, support and counselling 10 NHS Nursing Care Contribution 47 Health and wellbeing 11 NHS Continuing Care Funding 47 Staying safe from falls 11 What will you have to pay for your care? 47 The Silver Line 12 Fee levels in Somerset from April 2015 48 Support in the community 12-23 Third party payments 48 The ‘Somerset You Can Do’ Service 13 Support for people who lack capacity 49 Somerset Active Living 13 Specialist care 50-52 Home Improvement Agencies 13 Dementia care 50 Leaving hospital 14 Residential dementia care checklist 51 Red Cross Home from Hospital service 14 Mental health 52 Aster home from hospital service 14 Learning disability 52 Day time care and support 15 Physical disability 52 Meals 15 Equipment 15 Essential information 53-56 Advice from an independent occupational therapist 17 This Directory’s free helpline 53 Transport and travel 17 How solicitors can help 53 Blue Badges 19 Staying safe 54 The Library Service 19 Safeguarding vulnerable adults 54 Learning and Training 19 Making a complaint 56 Somerset Choices 19 The Registered Care Providers Association Ltd 56 Making life easier in your home 20 Other initiatives 57-58 Care and support at home 25-33 ‘Tell Us Once’ service 57 Home care 25 NHS 111 57 What if I move house? 25 Healthwatch Somerset 57 Live-in care 25 Useful local and national contacts 58-63 Care at home agency checklist 27 Home care providers (listings) 29 Care homes listings (see map on page 4) 64 n West Somerset 64 Housing with support, or care and support 36-37 n Taunton Deane 65 Sheltered and retirement housing 36 n Sedgemoor 69 Extra Care housing 36 n South Somerset 74 Housing-related support is now called ‘Pathways’ 36 n Mendip 80 Care homes 37-41 Index 83-86 Types of home 37 Checking quality 37 All the listings in this publication of care homes, care homes with Care homes contracts – independent advice 38 nursing and home care providers are supplied by the Care Quality Care homes checklist 39 Commission (CQC) and neither Somerset County Council nor Choosing a care home 41 Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of advertisements for homes and To obtain extra copies of this Directory, free of charge, agencies in this Directory does not act as an endorsement or call us on 0300 123 2224. recommendation by Somerset County Council. This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Somerset County Council Welcome to the 2015/16 edition of the Somerset Care We work closely with colleagues in the health and Support Directory. I hope you will find it valuable, if services, registered care providers and the Care Quality you want to know more about what support or care is Commission (the independent health and social care available for yourself, or for a relative or friend. If you pay regulator) to raise the standards of care and support for your care and support services yourself or if they are in Somerset. If you would like to tell us about your paid for by the local authority (see page 43), this Directory experience of using any of the services listed in this will help you to find the care and support you need, that Directory, please phone us on: 0300 123 2224. suits your circumstances National and local policies about social care change Somerset County Council is committed to helping every year, so please double check with us, or talk with people maintain their quality of life, where possible an independent financial adviser before making any in their own home. As you know, local authorities decisions that have financial implications for you or your such as ours continue to be under significant financial family. pressures. However, making sure that the most vulnerable You can contact us on: 0300 123 2224 for information, members of our communities are safe and well cared advice and support. If it is appropriate, we can refer you to for still remains this Council’s highest priority. We know our own social care staff or the right partner organisation. that deciding what care and support is best for you or someone you care for can be difficult. Clare Steel One in ten people in the UK cares for friends or family Lead Commissioner Adults and Health members. We support unpaid carers in various ways, for Director of Adult Social Services example by providing training, links to support groups Customer Contact: 0300 123 2224 and by paying towards short breaks (often called respite). Email: [email protected] Please see page 9 for more information about carer Web: www.somerset.gov.uk support. Regions covered by this Directory West Somerset Care homes 64 Care homes with nursing 64 BATH AND NORTH SOMERSET NORTH EAST SOMERSET Taunton Deane Care homes 65 Cheddar Burnham- Frome Care homes with nursing 67 on-Sea Wells Shepton Minehead Glastonbury Mallet Sedgemoor Watchet Bridgwater Care homes 69 Street Care homes with nursing 73 Dulverton Wincanton Wiveliscombe Taunton Somerton South Somerset Wellington Care homes 74 Yeovil Care homes with nursing 77 DEVON Ilminster Crewkerne DORSET Chard Mendip Care homes 80 Care homes with nursing 81 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care F_BAR_8878 Somerset Care Choices_ 210x297mm (5 homes)_Layout 1 19/03/2015 18:26 Page 1 Feel right at home with Barchester care homes Call to book your Respite Break with us now At Barchester, we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life. We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help. www.barchester.com Beaufort Grange Bloomfield Kingfisher Lodge Hatton Road, Cheswick Village, Salisbury Road, Paulton, Chestnut Walk, Saltford, Bristol, BS16 1AH Bristol, BS39 7BD Bristol, BS31 3BG Tel: 01173 211 376 Tel: 01761 441 327 Tel: 01225 560 034 The Manor West Abbey Haydon Close, Bishops Hull, Stourton Way, Preston, Taunton, TA1 5HF Yeovil, BA21 3UA Tel: 01823 230 238 Tel: 01935 574 567 Visit www.carechoices.co.uk for further assistance with your search for care How can this Directory help? We know that many people and their carers, perhaps with a too, are developing more ways to be flexible and tailored to little support, can successfully live at home and enjoy their what you need. The Directory doesn’t list all the community life to the full. support available in Somerset, so when you develop your Our key principles are that we want people to remain in support plan, consider what else is available locally. control of their lives, to remain independent and to have the Although we have laid out the Directory in a way to opportunity to make their own choices about their care and make it easy to follow, the things you need may be built up support arrangements. from each section, so that you end up with support that is Many people, who in the past may have had a package tailored to you. of care to support them, with a little imagination, can often Finally, will we be able to help you pay for what you find other, more flexible and suitable ways to help them. need? As a general rule, if you have over £23,250 in income This Directory covers some of these things, called ‘support in and savings, no we can’t; if you have less than this and you the community’ before moving into the more well-known meet the national eligibility criteria for care, yes we can. This services, such as home care and care homes. These services is explained in much more detail starting on page 43.