Social Care and Support for Adults The Directory 2014/15

Somerset Levels

The comprehensive guide to choosing and paying for care and support Community support • care at home • care homes • specialist care For adults of working age, older people who have disabilities, mental health conditions, a sensory loss or general frailty.

Publications In association with

Also available electronically at www.carechoices.co.uk www.somerset.gov.uk and in spoken word through Browsealoud

Contents

Welcome from 4 Paying for care 37 – 42 Regions covered by this Directory 4 Will we contribute towards your care costs? 37 How can this Directory help? 6 Working out your contribution 37 What is the difference between care and support? 6 Attendance Allowance 38 Personal budgets 38 Where do I start? 6 – 10 Direct Payments 38 Help and advice 6 Paying for care homes 39 Writing your support plan 7 NHS Nursing Care Contribution 40 Help for carers 8 NHS Continuing Care Funding 40 ‘Compass Carers’ - the carers support What will you have to pay for your care? 40 service for Somerset 8 Fee levels in Somerset from April 2014 41 Carers’ assessment 8 Third party payments 41 Carers’ information, support and counselling 9 Health and wellbeing 10 Specialist care 42 – 44 Staying safe from falls 10 Dementia care 42 Residential dementia care checklist 43 Support in the community 11 – 17 Mental health 44 Somerset’s ‘You Can Do’ Service 11 Learning disability 44 Home Improvement Agencies 11 Physical disability 44 Leaving hospital 13 Red Cross Home from Hospital service 13 Essential information 45 – 47 Aster home from hospital service 14 This Directory’s free helpline 45 Somerset Active Living 14 How solicitors can help 45 Day time care and support 15 Keeping vulnerable adults in Somerset safe from abuse 46 Meals 15 Making a complaint 47 Equipment 15 The Registered Care Providers Association Ltd 47 Advice from an independent occupational therapist 17 New initiatives 48 Somerset Gateway 17 ‘Tell Us Once’ service 48 Care and support at home 19 – 27 NHS 111 48 Home care 19 Healthwatch Somerset 48 Live-in care 19 Useful local and national contacts 49 – 53 Home care agency checklist 21 Home care providers (listings) 23 Other services you may be interested in 54 – 55

Housing with support, or care and support 30 Care home listings (see map on page 4) 56 Sheltered and retirement housing 30 n West Somerset 56 Extra Care housing 30 n Deane 57 Housing-related support is now called ‘Pathways’ 30 n 62 n 66 Care homes 31 – 34 n Mendip 72 Types of homes 31 Checking quality 32 Index 74 – 78 Care home contracts - independent advice 32 Choosing a care home 32 All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission Care homes checklist 34 (CQC) and neither Somerset County Council nor Care Choices can be held liable for any errors or omissions. The information contained in How can Somerset County Council help you? 35 – 37 this Directory was correct at the time of going to print. The inclusion of Independent Living Teams (Reablement service) 35 advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Somerset County Council. Understanding you – assessments 35 Occupational therapy (OT) assessment 36 Telehealth 36 To obtain extra copies of this Directory, free of charge, Coping with a sensory loss 37 call Care Choices on 01223 206953. Advocacy 37

This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Somerset County Council

Welcome to the 2014/15 edition of the Somerset Care Care Quality Commission (the independent health and and Support Directory. I hope you will find it valuable, if social care regulator) to raise the standards of care and you want to know more about what support or care is support in Somerset. If you would like to tell us about available for yourself, or for a relative or friend. If you pay your experience of using any of the services listed in this for your care and support services yourself or if they are Directory, please phone Somerset Direct on: paid for by the local authority (see page 37), this Directory 0845 345 9133. will help you to find the care and support you need, that National and local policies about social care change suits your circumstances every year, so please double check with us before making Somerset County Council is committed to helping any decisions that have financial implications for you or people maintain their quality of life, where possible your family. There will be many changes that start in April in their own home. As you know, local authorities 2015 as a result of the Government’s new Care Bill, more such as ours continue to be under significant financial information about these changes will be available on our pressures. However, making sure that the most vulnerable website later in the year. members of our communities are safe and well cared You can contact Somerset County Council on: for still remains this Council’s highest priority. We know 0845 345 9133 for information, advice and support. If it is that deciding what care and support is best for you or appropriate, we can refer you to our own social care staff someone you care for can be difficult. or the right partner organisation. One in ten people in the UK cares for friends or family members. We support unpaid carers in various ways, for Clare Steel example by providing training, links to support groups Lead Commissioner Adults and Health and by paying towards short breaks (often called respite). Director of Adult Social Services Please see page 8 for more information about carer Somerset Direct: 0845 345 9133 support. Email: [email protected] Somerset County Council works closely with colleagues Web: www.somerset.gov.uk in the health services, registered care providers and the

Regions covered by this Directory

West Somerset BATH AND Care homes 56 NORTH EAST SOMERSET Care homes with nursing 56 Cheddar Taunton Deane Burnham- on-Sea Wells Shepton Care homes 57 Mallet Care homes with nursing 61 Street Sedgemoor Care homes 62 Taunton Somerton Care homes with nursing 65 Wellington South Somerset DEVON Care homes 66 DORSET Chard Care homes with nursing 69

Mendip Care homes 72 Care homes with nursing 73

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care F_BAR_6628 Somerset Care Choice_FP_V2_Layout 1 20/03/2014 15:40 Page 1 Happy as Larry with Barchester care homes

Did you know? We have a wide range of activities available so you can learn new hobbies or continue with ones you love!

We take individual choices very seriously at Barchester. Our carefully selected and well-trained staff take time to get to know the people we care for. We help them to feel at home, to maintain their interests, make new friendships and improve their quality of life. We’re proud of the support we offer. We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care

home will be happy to help. www.barchester.com

Bloomfield Kingfisher Lodge The Manor West Abbey Salisbury Road, Chestnut Walk, Haydon Close, Stourton Way, Paulton, Bristol, Saltford, Bristol, Bishops Hull, Preston, Yeovil, BS39 7BD BS31 3BG Taunton, TA1 5HF BA21 3UA 01761 441 327 01225 560 034 01823 230 238 01935 574 567 Visit www.carechoices.co.uk for further assistance with your search for care How can this Directory help?

We know that many people and their carers, perhaps with ways to be flexible and tailored to what you need. The a little support, can successfully live at home and enjoy Directory doesn’t list all the community support available their life to the full. in Somerset, so when you develop your support plan, Our key principles are that we want people to remain in consider what else is available locally. control of their lives, to remain independent and to have Although we have laid out the Directory in a way to the opportunity to make their own choices about their make it easy to follow, the support you need may be built care and support arrangements. up from each section, as it can all link up to provide the Many people, who in the past may have had a package most suitable support for you. of care to support them, with a little imagination, can Finally, will Somerset County Council be able to help often find other, more flexible and suitable ways to you pay for what you need? As a general rule, if you have help them. This Directory covers some of these things, over £23,250 in income and savings, no we can’t; if you called ‘support in the community’ before moving into have less than this and you meet our eligibility criteria for the more well known services, such as home care and care, yes we can. This is explained in much more detail care homes. These services too, are developing more starting on page 37.

What is the difference between care and support?

In this Directory, ‘care’ is used to describe any service that some people need a mixture of both of these things; the helps you with your personal care, for example, helping same person or organisation, or different organisations you to get up, washed and dressed in the morning. may provide them. ‘Support’ is anything provided to you that doesn’t It maybe that you arrange what you need yourself, or include personal care, for example, domestic cleaning, that you ask us to help you. The important thing is that shopping and attending community groups. Of course, you have the right information to make your own choices. Where do I start?

The information in this Directory is designed so that you can 7 there is a blank ‘support plan’ that you can complete if you find solutions for yourself, if you wish to, or you can ask us for wish. Firstly, write down the things you are finding it difficult help and advice if you need it. to do, then, by reading the Directory you can then start to The best way to start to understand what care and come up with solutions that you can write in the boxes of support you need is by writing a list of the things you are things you can do for yourself, things you ask others to help finding it more difficult to do. To help you to do this, on page you with, or things you would like to talk to us about.

Help and advice

If you need help and advice about support that is available to help you remain independent, or advice about care services or support for carers, this Directory is for you. We also have the same information available on our website: www.somerset.gov.uk. You can also phone Somerset Direct, our advice line, on: 0845 345 9133 for information over the phone or to request an assessment of what you need. There is lots of information about what an assessment involves on page 35.

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Writing your support plan

By completing your support plan you may find it helps to identify what you need, and then by reading the Directory to find solutions. It is very similar to what we would use during an assessment. Obviously, you may prefer to miss this section and just read on.

1. Things you would like to achieve 2. Solutions. Using the list you’ve written In this section, list the things you are finding it more In this section, write down the things you may already difficult to do, or feel you would like more support to have in place to help you, or other solutions that you do. This could be one thing, or lots of things – try to list could arrange for yourself. all the things that are important to you.

3. In this section, write down the help and support that 4. In this section, write down the things that you think you think others could provide for you, for example, we could help you with. a friend or family member, or a local community

group.

If there is something you’ve written down that you can’t find a solution for in this Directory, please contact us on: 0845 345 9133.

Visit www.carechoices.co.uk for further assistance with your search for care 7 Help for carers

According to Carers UK, one in ten people in the UK cares available to them. for friends or family members. Somerset County Council is committed to supporting carers who carry out a valuable Who is a carer? role to the person they care for. It is estimated there are You are a carer if you give up your time without pay, to over 50,000 carers in Somerset. Many do not realise that look after a family member, a friend, or a neighbour who they are a carer, or think of themselves as a carer, and do is ill, frail or has a disability. You can be a parent carer, a not know that there is a range of services and information young carer, or care for an older person.

‘Compass Carers’ – the carers support service for Somerset

Somerset County Council and NHS Somerset jointly advice. They can provide you with the emotional and fund a support service with Compass Disability Services, practical support that most carers need to keep them a Somerset based user-led organisation, to deliver a going. Every carer is an individual. This service will listen countywide support service for carers. This service is to you and help you identify the things that are important called ‘Compass Carers’. The service is for carers of all ages to you and how to achieve them. Whether it is to do with who care for people with any condition. It doesn’t matter family, finances, employment, isolation or having a break, how long they spend in their caring role. The aim of the they can work with you to help find solutions. service is to support carers, to offer individual support so that they can maintain their caring role and also to have a If you are an unpaid carer, then please contact ‘Compass life outside of caring. Carers’ for: • emotional support; ‘Compass Carers’ have experienced staff, including: • information in various formats to suit your needs; • office-based staff (who co-ordinate the team and man • pointing you in the right direction to get help or the advice/information/support telephone line); information; or • Link workers (who liaise with GP surgeries and Carers’ • access to local carers support groups, or a visit. Champions); • Voice workers (who liaise with, and help establish carer Phone them on: 01823 255911, Monday to Friday, support groups); and 9am to 5pm, there is also an out-of-hours • Carer Support Workers (who visit carers to help establish answerphone. and monitor a support plan). Email: [email protected] Web: www.compasscarers.org.uk You can contact them to find out information and get

Carers’ assessments

Carers are entitled to an assessment by social care to the phone. This may be followed up by a member of find out if, through the provision of additional care and the social care team coming to see you and, if you wish, support, it will help you in your caring role. Some support the person you care for, to give you more advice. This is may be paid for by us if you are eligible. called a ‘needs assessment’. If your assessment shows that providing support to either you or the person you care for How do I apply for a carer’s assessment? is needed, then we will tell you how you can arrange this, If you would like more information, ask your social care or help to arrange this if you would like us to. worker, or phone Somerset Direct on: 0845 345 9133. When you contact Somerset Direct they will ask you for Do I have to be assessed? information about you and your needs. They may suggest You do not have to have a carer’s assessment. If you you talk with Compass Carers, or they may be able to choose not to have one, it will not stop the person you give you some advice and information straight away over care for from receiving services.

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Carers’ assessments continued

What happens next? What if I am not eligible? If we can help, we will write a care and support plan for If you are not eligible for services, we can still provide you, or, if you agree, a joint support plan for both you and information and advice and put you in touch with other the person you care for, taking into account your needs as carer support organisations, such as Compass Carers. You a carer. The care and support plan explains what support can find information about other support available on our will be arranged and who will provide it. If your needs are website at: www.somerset.gov.uk/carers or by phoning eligible, we can arrange the support for you or we may Somerset Direct on: 0845 345 9133. be able to provide money so you can buy the support yourself using the Direct Payments scheme.

Carers’ information, support and counselling

Carers’ information that you are a carer when you attend an appointment On the carers’ page of our website: www.somerset.gov. and may also help you to access preferential appointment uk/carers, you can find a list of information sheets that may times and carer health checks. The carers’ champion can help you. You can view them online, save or print them. provide you with information about where to go to find They help to explain who a carer is and some of the things out more about carers’ services. carers might have to deal with in their caring role, as well as giving you advice about what support is available and the Breaks for carers services we can provide for carers in Somerset. There are different ways you can get a break from caring, If you would like us to send you copies of these anything from a few hours to a few weeks depending on publications, please phone Somerset Direct on: what is right for you and the person you care for. 0845 345 9133. The Care at Home Service may be able to provide you and the person you care for with support at home to help Opportunities for carers with personal care and essential tasks. There are many learning and training opportunities Short breaks can be arranged to help meet your needs available to carers. These can be designed to help with as a carer as well as those for the person you care for as part your caring situation, for example, basic first aid, looking of an agreed care and support plan. after yourself, and other opportunities that offer personal The sitting service can help you take a short break with development. Phone Somerset Direct on: 0845 345 9133 to peace of mind. This service provides fully trained staff who find out more. can go into a carer’s home or take the person they care for out, and is not part of the Care at Home Service. Residential short breaks make it possible for the person Supporting someone with a mental health condition you care for to spend time away in a care home. Carers’ Assessment Workers are based in community We also have a ‘Take a Break’ scheme. Following an mental health teams. They specialise in assessing the needs assessment, instead of having your breaks arranged in of carers who care for someone with mental health issues advance, there is a scheme where you can contact us to and can advise carers about: arrange your break when you need it. • inpatient services; There may be a charge for some of the short break • outpatient services; services. Your social care worker will be able to give you • day services; more information, or you can phone Somerset Direct on: • residential care and short breaks; and 0845 345 9133. • contacting social workers and community psychiatric Young carers nurses. We have Young Carers Co-ordinators who: Carers’ champions • identify and support young people (18 years old and A member of staff in most GP surgeries in Somerset has younger) with caring responsibilities in their family; been appointed as a carers’ champion. They can register • promote recognition and awareness of their needs and you as a carer on the Carers’ Register. This will alert a GP achievements; and >>

Visit www.carechoices.co.uk for further assistance with your search for care 9 Carers’ information, support and counselling continued

>> • work alongside other agencies to develop schemes • introducing young carers to one another; and and services which support young carers. • organising groups and activities for fun and having a break away from home. They provide information, advice and support, including: • answering questions and giving advice; • carrying out an assessment of young carers’ needs; You can find out more about the Young Carers • speaking up for young carers so that ideas and needs are Co-ordinators by phoning: 0845 345 9122. heard;

Health and wellbeing

In 2013 responsibility for health and wellbeing transferred • staying warm; from the NHS to Somerset County Council, as it is • having an adequate level of income; recognised that social care and health and wellbeing are • having a healthy diet; and closely linked. • staying safe from falls. Health is influenced by many factors which become more complex as we get older, and we recognise how Keeping active is really important, so the Zing website: important it is to make sure you can access support for www.zingsomerset.co.uk has lots of information about emotional and mental wellbeing as well as physical health activities across Somerset. issues. Memory loss may affect people as they get older, however if you are concerned about your memory, Things that can impact on health and wellbeing include: there is lots of information and support available. To • spotting signs and symptoms of illnesses; start with, visit your GP to discuss your concerns. If you • staying active; are diagnosed with dementia the Dementia Somerset • keeping a healthy weight; website www.dementiasomerset.org.uk provides • getting out and about; useful information and lists support for carers and various • keeping your mind stimulated; services available.

Staying safe from falls

Staying steady on your feet becomes more important as up now to reduce your risk of falling and boost your you get older - the benefits of remaining physically active confidence, call Somerset Direct on: 0845 345 91343 for are covered on page 14. more information. As part of ageing, your body becomes more likely to They can arrange to assess your needs and make develop health conditions that can cause falls. Muscles sure we identify reasons why you fall and help you to can become weaker and eyesight and hearing may address the issues. If you are unable to get to your local decline; people can also lose confidence, which affects Community Hospital, a physiotherapist may be able to set how active they are. They may suffer from chronic up an activity plan with you at home. illnesses and have to take medication which can all If you do fall and break a bone, you may find that you contribute to the risk of falling. won’t be able to cope with living in your own home. So it Other factors, such as wearing badly fitting or worn makes sense that you reduce your risk now. shoes, foot problems and things in the home such as There are also Independent Living Teams across the loose rugs, trailing wires and other trip hazards can all county who can support you to stay in your own home make falls more likely. and help you to remain independent. Please see page 35 If you are worried about your balance there are ‘Balance for more information. and Safety’ classes across Somerset run by rehabilitation For more information about health and wellbeing teams at local Community Hospitals. Why not sign please contact Somerset Direct on: 0845 345 9133.

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Support in the community

The following section lists community support that you can contact directly to talk about what you need and make arrangements for them to help you. There are lots of things going on in your local community that could help you to remain living independently in your own home.

These include: • various groups that meet to provide companionship, they may even arrange for someone to collect you to take you to group meetings; • pubs that provide meals, usually at great value; • befriending schemes, where volunteers can come and visit you at home or accompany you if you would like to go out; and • organisations that can help you with some domestic tasks, such as cleaning, shopping, gardening, or simple These are simple, but important things that can help you repairs to your property. feel safe and give you peace of mind.

Somerset’s ‘You Can Do’ Service

The Somerset ‘You Can Do’ Service is funded by Somerset • give you with information about equipment you could County Council. If you would like to find out about what hire or buy to help you live independently at home. community support is available in your area, you can contact the free information service, which can: As well as the Information Service, Somerset’s ‘You Can Do’ Service also provides a volunteering service that • put you in touch with organisations and groups in your supports and recruits people who want to volunteer to community that are there to help you; support others. There is also a community development • provide you with information on local community service. This supports groups and organisations to organisations you might like to join; become established and helps to improve the community • help you to get the information you need if you have support they offer by making it more accessible. sensory loss or other disabilities; • help you with your skills, development and learning; Somerset’s ‘You Can Do’ Service contact information: Tel: 01278 664188, Monday to Thursday, 10am to 4pm, • put you in touch with Village Agents, who are being and Friday, 10am to 1pm recruited by the Community Council for Somerset to Text: 0777 046 5433 provide people in Somerset’s rural communities with Email: [email protected] easier access to information services; Web: www.somersetyoucando.org • tell you about getting practical help at home; and

Home Improvement Agencies

Aster Care and Repair Somerset, part of Aster Living, is need it. the preferred provider of Home Improvement Agency They can provide technical services, such as drawing services for Somerset. They are funded by Somerset plans and getting quotations for work. They work with County Council, the district councils and NHS Somerset to occupational therapists in Adult Social Services and the help you arrange a major adaptation to your home if you district councils to make sure the work progresses >>

Visit www.carechoices.co.uk for further assistance with your search for care 11 NEED HELP IN YOUR SEARCH FOR CARE?

Developed by the publisher of this Care Services Directory With so many providers to choose from where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. e: [email protected] Follow us @CareChoicesLtd www.carechoices.co.uk

12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home Improvement Agencies continued

>> smoothly. They keep lists of reliable contractors, back is safe. Some parts of this service may be provided at who can provide a quality service and make sure that no cost. everything is as it should be when the work is finished. For more information about the ‘Handihelp’ service, or They can help you to complete the works privately if you to book an appointment, please call: 0333 400 8299 or are not eligible for funding under the Disabled Facilities email: [email protected]. Grant (DFG) means test. You can look on their website: www.asterliving.co.uk/ For further information on the Care and Repair service adapting-your-home/handihelp or you can get more provided by Aster Living, please call: 0333 400 8299. information from Somerset Direct on: They also provide a subsidised handyperson services 0845 345 9133. called ‘Handihelp’ which can help you with small repairs, Note: If you are registered disabled with Adult Social maintenance and minor adaptations (not funded Services, you will be exempt from paying VAT on certain through Adult Social Services). A charge is made for this types of works done to adapt your home* or equipment service which is subsidised by the local authority and purchased specifically to meet your disability needs. therefore keeps costs reasonable. They will provide a quotation if you ask them. They also carry out free home *You should be given a form to claim VAT relief when you safety checks when they visit you. buy your equipment or adaptation. Please see the HM The ‘Handihelp’ service is also available as a home from Customs and Excise leaflet called ‘VAT Reliefs for disabled’, hospital discharge service if you need minor repairs and or visit their website: www.hmrc.gov.uk/vat/sectors/ adaptations to your home to make sure that your move consumers/index.htm

Leaving hospital

If you, your carer, family or hospital staff feel that you will arranged for you when you return home. This makes need extra support when you leave hospital, you can ask sure that you can leave hospital safely, as soon as you no us to carry out an assessment while you are in hospital longer need hospital care. Someone from the local social or before you go into hospital if you are waiting for an care team will contact you after you have returned home operation. See page 38 for an explanation of what an to check that the care plan is still right for you. The help assessment is. may be increased or reduced depending on how you are. A social care worker will agree a discharge or care plan The aim is to provide the right short-term help to allow with you, which tells you what help and support will be you to recover your independence.

Red Cross Home from Hospital service

The Home from Hospital Service helps many people each year to go back home after a stay in hospital. The For more information: service can give short-term practical and emotional You can contact the Home from Hospital co-ordinator support to help you get your confidence back and live by phoning: 01823 273707 or 0845 331 5000, or write independently. to: Home from Hospital, British Red Cross, Red Cross House, Livingstone Way, Taunton TA2 6BD Help can be provided by: To find out more about any of these services, phone • taking you home and helping you to settle in; the British Red Cross in Somerset on: 01823 237700. • shopping for you; For the Medical Equipment Loan Service please • collecting prescriptions and pensions; and phone: 0845 331 3331. • sitting with you if your carer has to go out. You can find more information about these services on the Red Cross website: Trained volunteers from the British Red Cross provide this www.redcross.org.uk/branch.asp?id=486 free short-term service.

Visit www.carechoices.co.uk for further assistance with your search for care 13 Aster home from hospital service

Aster also offers a home from hospital service. If possible • give advice or carry out checks to see if you are someone will visit you in hospital before you go home. receiving all the benefits or grants you might be entitled But, they can come to see you at your home if you prefer to, and they’ll help you fill in the forms if needed; or if there isn’t enough time before you go home. They’ll • carry out home safety checks; talk to you and find out what your needs are and agree • give advice and help to find things like care, cleaning, with you how they can help. They can do lots of things to gardening, shopping or dog walking; and help you. Here are a few examples; they can: • provide lots of information about local groups or • arrange for basic food supplies ready for your return organisations that offer help in your area. home, or help you get a food parcel if you’re short of money; For further information on the Home from Hospital • provide a visiting service to reassure you; service, please call: 0333 400 8299.

Somerset Active Living

Staying well and active Active Living Centres provide an opportunity to take part in local activities, enjoy the company of others, and access all sorts of information about keeping well and active. Centres are a vibrant ‘hub’ providing a café style Working together to help you stay: environment, and hosting a variety of activities, as well as Full of life, being a source of information about preventative services Full of energy, and activities for older people. Full of fun and full of knowledge. Volunteers run groups, giving their time, to support the development of local services and activities for older Working in partnership with voluntary, community and people. statutory organisations, the Somerset Active Living Activities are often run by older people for older people Network has over 120 community groups, clubs and and provide all kinds of exciting opportunities such as Tai organisations across Somerset. Chi, healthy walks, singing for fun, history groups, and art activities – these are just a few examples. Active Living and Somerset County Council work together in partnership with many other agencies to provide activities and information for people aged 50 and over. Partner agencies involved with Active Living include: Somerset NHS, Somerset ‘You Can Do’, Avon and Somerset Police, District Council Lifestyles Teams, Age UK Somerset and the wider voluntary and community sector. The Somerset Active Living Team provides support to all the Active Living Groups across the county, helping groups to set up activity programmes and providing useful information for older people.

To find an Active Living Centre near you, phone Somerset Direct on: 0845 345 9133, or visit the Active Living website: www.somersetactiveliving.org.uk.

If you do not have access to the Internet, please ask your local library to help you.

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Day time care and support

Day time care and support is a special service, designed to The service may also allow carers to have a break. help people who live in their own home but who are not Check with your local care homes and care agencies able to get out and about without help. to see if they run this service, or, if you qualify, your social The service is often run in the community. Care and care worker can book the service for you, or you can support is available in a way that encourages and enables book it yourself if you have a Direct Payment (explained people to remain as independent as possible by helping on page 38). This service does not include an overnight them to maintain and/or develop skills for daily living. stay.

Meals

There are organisations in Somerset that will sell you meals. Your dietary, religious or ethnic needs can be catered for. Often this is by providing you with a frozen meal that you If you need to borrow any of this equipment from can warm up and eat when you choose. Wiltshire Farm Foods there is no charge for this, as long as you place the minimum order of ten meals every two Somerset Community Meals service weeks. Somerset Community Meals service is for older people and If you need help to get your meal ready or to eat it, this people with disabilities who we agree need help to make can be arranged after an assessment of your needs. You sure they have regular cooked meals. This is provided at may have to pay for this; how much will depend on your a discounted rate from a menu by Wiltshire Farm Foods. circumstances. There are also some more expensive meals that you can buy You can still have frozen meals without being assessed by if you want to. us. Wiltshire Farm Foods is a private company that provides The Meals at Home service delivers frozen meals to a service to many parts of the country. You can buy meals you every two weeks. The frozen meals must be kept in a from them privately but this won’t be at a discounted freezer and can be reheated in a microwave, oven or special rate. You can find out more about Wiltshire Farm Foods steamer. This means that you can choose what you eat and by phoning them on: 01225 776793, or by contacting when you eat it and can have a cooked meal every day. Somerset Direct on: 0845 345 9133.

Equipment

Would you be surprised to know that you use assistive There is a wide range of equipment available that can technology already in everyday life? It comes in the form easily be used in the home to make life easier and help of devices to alert us when: you remain independent. These things could be a stair • it’s time to get up - alarm clocks; rail, raised toilet seating, equipment to help in the bath • there’s smoke in the house - smoke detectors; or shower, or items to help you prepare and eat food • there’s someone at the door- door bell; or and drink, loop systems to support hearing, magnifiers to • there’s a call for you - telephones and mobiles. support reading. They allow you to continue: • moving around your home; Tel: 0800 999 5432 • getting in and out of a chair or bed; www.suttonsstairlifts.co.uk • getting in and out of the bath or shower; Lifting your expectations • preparing food and drinks; Suttons Stairlifts, based in are approved- dealers for handicare, covering the South West • reading bills and correspondence; installing, repairing and servicing stair lift. NEW from £1,250 • reaching the front door; or We o er a range of stair lifts to meet your current and future needs. Straight, curved, interior and • carrying out parenting tasks. external models available.

RECONDITIONED from £749 Full tested and safety checked There are many other products available to support more with a full 12 month guarantee vulnerable people to live as independently as possible in the community for longer. The aim is to give people more In store at Haskins Shepton Mallet, demonstrations by appointment Tel: 01749 346900 choice and control over how they live their lives and >>

Visit www.carechoices.co.uk for further assistance with your search for care 15 Netherclay Home Care Ltd Netherclay Home Care Ltd

OUR SISTER SERVICES Netherclay Home Care provides quality care and Call 01823 668400 support to help people live independently in their Netherclay House own homes. Care Home We provideWe have quality delivered home home care care to in supportthe Taunton service and usersWellington to live independently area and surrounding in their villages own homes. since 1994. NetherclayA local care Home service Care withis local one knowledge of Somerset and County Council’snationally Approved recognised Strategic standards. Partners, a group of 8 companies providing quality care and support services Tel: 01823 284127 throughout~ Continuity Somerset. with regular carers ~ Small teams to each area Chelston Park Netherclay~ Person Home centred Care care has delivered care and Nursing Home support~ People in Taunton supported Deane by key and workers surrounding villages for over ~12 Reliable years. ~ Timely ~ Responsive service

We are a local company with local knowledge and nationallyCall: recognised 01823 standards. 668400 Tel: 01823 667066 Netherclay~ Choice Home~ Control Care ~ Independence was awarded a partnership contract in 2004 to deliver Home Support, a Sitting Chelston Gardens Service, Initial Response, Children & Families Dementia Nursing Home ServicesNetherclay and Home Supporting Care Ltd People Service in the area. Hawkeridge House, DirectChelston Payments Business - Choice,Park, Control and Independence Wellington TA21 8YA Talk to our friendly staff about Direct Payments and how email:you [email protected] take control of your care and support. Theywww.netherclayhomecare.co.uk can put you in touch with the right people Tel: 01823 667066 Call 01823 668400 Please visit out website: For more information please visit our website at: or www.netherclayhomecare.co.uk16www.netherclayhomecare.co.ukThis Directory’s helpline 0800 389 2077 – information www.homecaresomerset.co.uk on choosing and paying for care

Netherclay Home Care Ltd NetherclayHomecare_FP_2014.indd 1 22/04/2014 15:31 Hawkeridge House, Chelston Business Park, Wellington TA21 8YA email: [email protected]

www.netherclayhomecare.co.uk Netherclay Home Care Ltd Equipment continued

Netherclay Home Care Ltd >> the risks they are able to take. These products are Community Alarm Services often known as ‘Telecare’. In Somerset, Community Alarm services are already Telecare can prompt, remind and inform people and available through district councils. See page 53 for their carers about things in daily life which need to be contact details. They can provide a device that sits done, such as taking their medication on time. They can between the phone and its socket point, and an alert alert a family member or carer that a person has got out button that you wear. By pressing the button, an alert is of bed at night and needs assistance. Or they may alert directed to a call centre that will respond instantly. They a monitoring centre that something has happened and can speak to you even if you are not near the phone, but appropriate action should be taken. this will only happen when the button is pressed. If we are supporting you to go home following a period How to get equipment in hospital, we will pay for you to use the Community Equipment for short-term loan is available through the Alarm service for up to six weeks. You will be asked to British Red Cross Society loans service and is ideal if you pay for the service if you want to use it for longer than six OUR SISTER SERVICES Netherclay Home Care provides quality care and Call 01823 668400 need some equipment temporarily, for example, while weeks if you need it. The right equipment and assistive Netherclay House a disabled relative is on holiday with you or to try out technology can make all the difference to feeling safe support to help people live independently in their before you buy. You can phone them on: 01823 273746. and getting your confidence back after an illness or own homes. Care Home People in Somerset have access to a website called accident. Phone Somerset Direct on: 0845 345 9133 for We provide quality home care to support service AskSARA that you can use to see what equipment is information or to ask for an assessment. We can advise We have delivered home care in the Taunton and available locally to you and how to obtain it. Please see our you about how to contact these services and also send usersWellington to live independently area and surrounding in their villages own homes. since 1994. website for updates: www.somerset.gov.uk/asksara. you a leaflet to help you choose. You can buy some equipment that might help you A local care service with local knowledge and Netherclay Home Care is one of Somerset County from local shops that specialise in disability equipment. Looking For An Occupational Therapist? Council’snationally Approved recognised Strategic standards. Partners, a group of 8 There are also some local voluntary organisations and Promoting Independence Specialises in Providing High companies providing quality care and support services Tel: 01823 284127 private providers that sell equipment. We can tell you Quality Therapists Nationwide, we provide: ~ Continuity with regular carers more about this if you contact us. throughout Somerset. Private Occupational Therapy - Immediate Appointments If you would like someone from Social Care to talk to ~ Small teams to each area Chelston Park Home Assessments - Moving & Handling - Advice & you about what could help you, please phone Somerset ~ Person centred care Nursing Home Training - Handyman Service - Coordination of Home Netherclay Home Care has delivered care and Direct on: 0845 345 9133. Adaptations including stair lifts, ramps and Showers support~ People in Taunton supported Deane by key and workers surrounding villages for Sometimes, someone from the occupational therapy Equipment Provision - Help to set up a care package over ~12 Reliable years. ~ Timely ~ Responsive service team may need to come and see you at home to make sure you get the best advice. They will also need to visit T: 01823 297123 E: [email protected] you if you need adaptations to your home. Please see We are a local company with local knowledge and W: www.promoting-independence.co.uk nationallyCall: recognised 01823 standards. 668400 page 11: ‘Home Improvement Agencies’. Tel: 01823 667066 Netherclay~ Choice Home~ Control Care ~ Independence was awarded a partnership Advice from an independent occupational therapist contract in 2004 to deliver Home Support, a Sitting Chelston Gardens Service, Initial Response, Children & Families Dementia Nursing Home If you would like advice from an occupational therapist your own home. you can visit one of the Independent Living Centres, The British Association of Occupational Therapists has a ServicesNetherclay and Home Supporting Care Ltd People Service in the area. where you will be able to try out equipment and get dedicated list of private occupational therapists. For more Hawkeridge House, advice about what to buy. Or, you could ask a private information, phone the independent enquiry line on: DirectChelston Payments Business - Choice,Park, Control and Independence occupational therapist, who can come and see you in 0800 389 4873. Wellington TA21 8YA Talk to our friendly staff about Direct Payments and Somerset Gateway how email:you [email protected] take control of your care and support. www.netherclayhomecare.co.uk Tel: 01823 667066 They can put you in touch with the right people There are many more community support services that services database for Somerset. It has a very simple search may be right for you. Obviously we can’t list them all facility, so give it a try! in this Directory. If you have time, please look on the Call 01823 668400 Visit: http://somersetgateway.somerset.gov.uk Please visit out website: Somerset Gateway website, which is the community For more information please visit our website at: or www.netherclayhomecare.co.ukwww.netherclayhomecare.co.uk www.homecaresomerset.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 17

Netherclay Home Care Ltd NetherclayHomecare_FP_2014.indd 1 22/04/2014 15:31 Hawkeridge House, Chelston Business Park, Wellington TA21 8YA email: [email protected] www.netherclayhomecare.co.uk CL Lifestyles Home Care Tel: 0845 459 0188

Home Care Costs: Day Care from £16.90 per hr. Night Care from £13.70 per hr. Live-In Care from £780 per week

Services we provide: • Dementia Care at Home • Support and Assistance through the night • Care and Support with day to day living • Terminal Illness, Palliative Care at Home • Live-In Care and Support – an excellent alternative to residential care, with one to one support

CL Lifestyles Home Care is a family run care service with strong ethics in care. Registered and providing quality care in the community since 2007.

We feel the best attentive care and customer service is the least anyone should expect from a care service.

For an information pack please call 0845 459 0188 or email [email protected] or visit www.cllifestyles.co.uk 18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care GLOS101 Care and support at home CL Lifestyles Home Care Home care Before you decide you need home care you should Not all agencies provide the same services and charges consider and ask for advice about equipment and vary. Some agencies offer a night-sitting or even a live-in Tel: 0845 459 0188 adaptations. This may reduce, or even mean you don’t service and some are also registered as Nurses’ Agencies, need, home care. meaning they can provide registered nurses if needed. Home care services provide someone to help people All home care organisations that provide personal who are struggling to cope in their own homes with daily care must register with, and be inspected by, the Care activities, such as, cleaning and shopping and personal Quality Commission (CQC), which makes sure that care, including, getting in and out of bed, washing, quality standards are met by the service and that staff are dressing and using the toilet. For people with additional appropriately trained to do the job. You can ask the CQC needs, specially trained staff are available. With the right for their last inspection report for any agency you are help many people are able to recover their independence considering. Contact details are on page 53. after a crisis. If you are frail, have been ill, or have just come out of Home Care Costs: hospital, the short-term support of a home care worker could be welcome. Also known as domiciliary care or Day Care from £16.90 per hr. care at home, it is available to anyone, but is particularly Night Care from £13.70 per hr. aimed at older people or people of any age with a Live-In Care from £780 per week physical or learning disability, or a mental health problem. Agencies can also help parents and carers of children with disabilities and provide support to your own carer if Services we provide: you have one. • Dementia Care at Home Care at home can be provided by private or voluntary agencies or individuals. If you choose agency care, it will • Support and Assistance through the night be delivered by a small team of care workers. They must • Care and Support with day to day living be specially trained in areas such as manual handling, • Terminal Illness, Palliative Care at Home first aid and food hygiene. Care workers will also have had background checks with the Disclosure and Barring • Live-In Care and Support – an excellent Service (which used to be called the Criminal Records alternative to residential care, with one to one support Bureau (CRB)).

CL Lifestyles Home Care is a family run care service with Live-in care strong ethics in care. Registered and providing quality care in Moving into residential care, where you have the support can assist with transportation and home administration, the community since 2007. you need and the companionship of others is the best and you have the reassurance that there is someone you solution for some people. For others, staying in the can call on at any time of day or night. As carers are often We feel the best attentive care and customer service is the least anyone family home with its lifetime of memories and personal matched to your needs and interests you also have the possessions is of greater consideration. opportunity to establish a one-to-one relationship with should expect from a care service. Live-in home care is an alternative to residential care. them and enjoy their companionship. It allows you to retain control of your life and what is Not only is 24-hour live-in care available on an on- happening around you. If you have any pets, they can going basis for people who need full-time support it continue to live with you, and family and friends can still can also be provided on a short-term basis, for example, visit or stay. following a stay in hospital or to provide a regular carer For an information pack please call 0845 459 0188 There are many advantages of having one person to with a break. look after you too. A live-in carer can get to know your Organisations providing live-in care will tailor the or email [email protected] routine and do things the way you like them done. As service to suit you, but you need to be clear about what or visit www.cllifestyles.co.uk well as help with personal care and domestic chores, they they will charge you and ask for their service user guide. Visit www.carechoices.co.uk for further assistance with your search for care 19 GLOS101 How can Way Ahead Care help you?

Supporting you to live independently in your own home

We have a vast experience in supporting individuals with little or no mobility, and specialise in designing services for those living with Dementia and Alzheimer’s. Offering a wide range of services from ‘pop in’ or reassurance visits to more structured care provision.

Call us now for a FREE consultation 01823 321123

Or visit our website to learn more about how we can help www.wayaheadcare.co.uk

Homecare Services by your local family run care provider Way Ahead Community Services Ltd is registered with the Care Quality Commission Way Ahead Community Services Ltd, Registered in England - 3116636 20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care agency checklist © 2014 Care Choices Ltd

If Somerset County Council arranges your care and privately or through a Direct Payment (see page 38), are support you can choose a care agency that we have an able to choose their own worker or care agency. The existing contract arrangement with. The agencies used things in the list below may be useful to think about will have been accredited to work for us. when you are considering using the services of a care at People who arrange and pay for their own care, either home agency.

Agency 1 £ p/h Agency 2 £ p/h How can Agency 3 £ p/h

Agencies Way Ahead Care What experience does the agency have in your particular How hard or easy would it be to make a complaint and field of need? Can they supply references for you to check? how are things then put right? 1 1 2 2 3 3 help you? How long has the agency been operating? Home care agencies providing personal care must be 1 registered and inspected by the Care Quality 2 Commission. Ask to see a copy of their registration 3 certificate. How many carers would the agency assign to care for you 1 and would you see the same one every day? If not, how 2 Supporting you to live does the staff rota operate and what happens if your carer 3 goes on holiday or is sick? Will you be notified in advance If this is a private contract ask for a copy of the agency’s that a different carer will be attending? independently in your contract terms and read these carefully with someone

1 you trust. Get as much help as you can going over it

2 and ask any questions you may have before signing own home 3 anything. The Citizens Advice Bureau or Age UK How can you contact the agency in an emergency or (sometimes called Age Concern in some areas) can We have a vast experience in supporting individuals with outside office hours? help with this. little or no mobility, and specialise in designing services 1 1 for those living with Dementia and Alzheimer’s. 2 2 Offering a wide range of services from ‘pop in’ or 3 3 reassurance visits to more structured care provision. Carers

Call us now for a FREE consultation You should expect your personal preferences, dignity and You will have a care plan drawn up by the agency which privacy to be respected. Discuss this with the agency and the carers will work to. Ask how often this plan will be 01823 321123 ask how the most suitable carers for your particular care reviewed by the agency. are chosen. Can you talk to them before deciding? 1 1 2 2 3 Or visit our website to learn more about how we can help 3 Carers must be checked with the Disclosure and Barring Carers should be fully trained or be in ongoing training. Service (DBS) and have a criminal records disclosure – www.wayaheadcare.co.uk Ask the agency about their policies on this. make sure this is the case. 1 1 2 2 3 3 Homecare Services by your local family run care provider Way Ahead Community Services Ltd is registered with the Care Quality Commission Way Ahead Community Services Ltd, Registered in England - 3116636 Visit www.carechoices.co.uk for further assistance with your search for care 21 CARE VISITS AT HOME We care passionately.

Call our professional teams • Mendip 01373 463838 • South Somerset 01935 584184 • Taunton 01823 331194

What we offer We offer everything from personal care to shopping, cleaning or social visits. In fact everything you need to stay in the comfort of your own home.

Alternative Bluebird Care offers a Registered with the realistic cost effective Care Quality Commission alternative to residential care. With familiar friends, email: [email protected] relatives and possessions [email protected] around, Bluebird Care [email protected] ‘just happens’. web: www.bluebirdcare.co.uk

Brunelcare Community Services in Somerset provide care and support to adults in Live-in Care their own homes throughout Sedgemoor.

from £675 per week We offer a flexible service tailored to suit individual needs, help maintain your independence in your own home and have a person centred approach treating everyone with dignity and respect. How we can help: • Personal care • Assistance with your medication • Domestic • Preparing meals • Shopping • Assistance with paperwork • Sitting Service (allowing carers to take a break) • Laundry • Footcare (by trained therapists) • Accompany you to appointments and days out We offer an all-encompassing rate, so there are no extra The alternative to Care Home admission. charges for evenings, weekends, bank holidays etc. All our staff are fully trained and also vetted by the criminal Live-in Care enables anyone with care needs to records bureau. continue living in their own home with a Brunelcare Crypton House, Bristol Road, Bridgwater TA6 4SY round-the-clock care worker. Tel: 01278 439177 Web: www.brunelcare.org.uk Email: [email protected]

Service User Bands08000 121 247 | www.liveincare.info Taunton - 01823 729 557

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers

ALLIED HEALTHCARE CARE SOUTH HOME CARE SERVICES RCPA Yeovil Advert page 28 Crewkerne Tel: 01935 412907 OP D PD LDA MH SI YA AD Tel: 01460 270500 OP D PD LDA MH SI YA AD

AGE UK CAREWATCH WYVERN Taunton Taunton Tel: 01823 345612 OP Tel: 01823 325554 OP D LDA SI YA AD

AMBER HOME CARE LTD CARROLL’S HOME CARE Near Minehead Tel: 01761 412011 OP D PD LDA MH SI YA Tel: 01643 707370 OP

ASH HOUSE CASTLE CARE WESSEX Taunton Frome Tel: 01823 345612 OP Tel: 01373 836767 OP

BEAUCHAMP HOUSE HOME CARE CHURCHVIEW CARE SERVICES RCPA Taunton Advert page 33 Minehead Tel: 01823 481500 OP D PD SI YA Tel: 01823 339906 LDA

BLUE MOON CARE LIMITED CHURCHVIEW CARE SERVICES RCPA Taunton Taunton Tel: 01823 289559 YA Tel: 01823 323451 LDA

BLUEBIRD CARE RCPA CONVIVIUM CARE LIMITED RCPA Taunton Advert page 22 Holcombe Tel: 01823 331194 OP D PD LDA YA Tel: 01761 232689 OP D

BRUNELCARE DOMICILIARY CARE SERVICES COOMBE FARM Bridgwater Advert page 22 Crewkerne Tel: 01278 439177 OP D PD MH SI Tel: 01460 279520 LDA SI YA

BUTTERFIELDS HOME SERVICES COUNTY NURSING LTD Taunton Taunton Tel: 01823 211112 OP D YA Tel: 01823 332411 OP D PD SI YA

BUTTERFLY HOME HELP CRIMSON HILL SUPPORT LTD Bath Taunton Tel: 01225 835888 OP D PD MH YA Tel: 01823 255000 LDA

C L LIFESTYLES CARE SERVICES DRAKES PLACE Minehead Advert page 18 Wellington Tel: 0845 459 0188 OP D PD LDA MH SI YA Tel: 01823 662347 OP PD LDA SI YA

CANDLELIGHT HOMECARE RCPA DUNSTER LODGE DOMICILIARY CARE Glastonbury Minehead Tel: 01458 831201 OP D PD LDA MH SI YA AD Tel: 01643 800190 OP PD SI

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 23 Respect • Commitment • Trust just a call away night or day

We provide personalised care packages to suit your needs

• Dedicated, well trained staff deliver care in your own home from half an hour to 24 hours, seven days a week. • Family run business with over 25 years experience in providing homecare • We can help with anything from cooking meals, help with bathing and dressing and other duties.

www.lifelinehomecare.co.uk [email protected]

Service User op Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism BandsGlastonburyMH Mental Office health SI01458 Sensory impairment832692 YA Younger Westbury adults AD People Office who misuse 0845 drugs 00 and 93alcohol 123 RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued

FLOURISH COURT MANAGED CARE LTD Wells Tel: 03334 008299 OP D PD LDA MH SI YA AD Tel: 01458 253738 OP D PD MH SI

G.H. QUALITY CARE LTD MENCAP – TAUNTON DEANE SUPPORT SERVICES Bridgwater Taunton Tel: 01278 445068 OP D PD SI YA Tel: 01823 288061 LDA

GATCHELL OAKS CARE (GO CARE) MENCAP – YEOVIL SUPPORT SERVICE Taunton Yeovil Tel: 01823 270694 OP PD SI Tel: 01935 423232 LDA

HOME INSTEAD SENIOR CARE MR FREDERIK JOHN EATON Taunton Advert page 28 Taunton Tel: 01823 211121 OP D PD LDA MH SI YA Tel: 01823 270845 LDA MH

HORTON HOUSE NAS COMMUNITY SERVICES (SOMERSET) Ilminster Highbridge Tel: 01460 250915 OP D PD LDA MH SI YA AD Tel: 01278 760555 LDA

HOUSE OF ST MARTIN NEIGHBOURHOOD CARE HQ Taunton Burnham-on-Sea Tel: 01823 275662 OP LDA MH SI YA AD Tel: 01278 320774 OP D PD LDA MH

ICARE NETHERCLAY HOME CARE Frome Advert page 26 Wellington Advert page 16 Tel: 01373 461438 OP D PD LDA MH SI YA Tel: 01823 668400 OP D PD LDA MH SI YA AD KYLEMORE CARE SERVICES LTD Yeovil Tel: 01935 471751 OP D PD LDA SI YA

LIBERTAS CARE LIMITED Crewkerne Tel: 01460 787260 OP D PD LDA SI YA

LIFELINE HOMECARE Glastonbury Advert page 24 Tel: 01458 832692 OP D PD LDA MH SI YA AD

LIFEWAYS COMMUNITY CARE Taunton Tel: 01823 277500 D PD LDA MH SI

LUFTON MANOR COLLEGE Yeovil Tel: 01935 403120 LDA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 25 + Fully trained and DBS checked staff + Registered with the CQC - Care Quality Commission + Times to suit you 7 days a week + Complex and continuous care packages + Out of Hours on call service - no call centres Providing Quality Care and Support Services in + Offering assistance with personal care, domestic work, your own home in FROME, MENDIP, SHEPTON getting in/out of bed, bathing, day trips, assistance dressing, MALLET and the surrounding areas. social inclusion, live in and much more…. • Personal Care • Meal Preparation • Dementia Care • Respite Sitting Service • Domestic Help • Medication Support • Shopping

To book a free assessment or for help with DIRECT PAYMENTS please call 01373 461438 or email [email protected] Website: www.icaredomcare.co.uk ‘Providing services in Somerset for 26 years’

HUMANICARE HUMANICARE Quality service by friendly & dedicated staff helping to maintain your independence. Humanicare offer a cost effective Taunton Feb 2014.pubaltern ative to residentialMonday, servi c17es. February 2014 16:41 page 1 • Companionship & Sitting MagentaYellowBlackCyan • Live in Services day/night • Meal Preparation & Cooking • Laundry & Ironing • Housework & Shopping • Home & Garden Maintenance • Assistance with paperwork • Medication/Prescription Collection • Accompanied Visits & Appointments • All Staff are CRB/DBS checked. T: 0330 123 1423 • E: [email protected] developed by the publisher

www.humanicare.co.uk of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued

NEWCROSS HEALTHCARE SOLUTIONS LIMITED SOMERSET LD SERVICES (3) (TAUNTON) Yeovil Taunton Tel: 01935 470600 LDA Tel: 01823 282850 OP D PD LDA MH SI YA AD SOUTH WEST INDEPENDENCE LIMITED

NURSE PLUS AND CARER PLUS UK LTD RCPA CARE AT HOME Taunton Advert page 26 Bridgwater Tel: 01823 325013 OP D PD LDA MH SI YA AD Tel: 01278 421844 OP D PD LDA MH SI YA ONE TO ONE HOMECARE LTD START (WESTON-SUPER-MARE) Wellington Weston-super-Mare Tel: 01823 674309 OP D PD LDA MH SI YA AD Tel: 01934 427421 OP D PD LDA MH SI YA AD PRESTIGE NURSING LTD Yeovil STERLING CARE Tel: 01935 433193 OP D PD LDA MH SI YA AD Yeovil Tel: 07969 460311 OP D PD SI QUALITY HOME CARE SERVICES Wells SUITE 33, Tel: 01749 673452 OP D PD LDA MH YEOVIL INNOVATION CENTRE Yeovil RUBY CARE Tel: 01935 385900 Taunton OP D PD LDA MH SI YA AD Tel: 01823 480640 OP D LDA MH TANSONVILLE

SOMERSET CARE COMMUNITY RCPA Radstock Bridgwater Advert page 33 Tel: 01761 232107 OP D PD LDA MH SI YA AD Tel: 01278 444051 OP D PD LDA MH SI YA AD Chard TOTAL CARE Bridgwater Advert page 29 Tel: 01460 644390 OP D PD LDA MH SI YA AD Minehead Tel: 01278 424514 OP D PD SI Tel: 01643 708962 OP D PD LDA MH SI YA AD WAY AHEAD CARE - SOMERSET Mendip RCPA Taunton Advert page 20 Tel: 01373 473703 OP D PD LDA MH SI YA AD Tel: 01823 321123 Sedgemoor OP D PD LDA MH SI YA AD Tel: 01278 444051 OP D PD LDA MH SI YA AD WEY HOUSE NURSING HOME Taunton Deane Taunton Tel: 01823 447120 OP D PD LDA MH SI YA AD Tel: 01823 337391 D PD MH SI YA AD Yeovil Tel: 01935 433246 OP D PD LDA MH SI YA AD WISTERIA HOUSE SOMERSET DOMICILIARY SERVICE RESIDENTIAL HOME Minehead Yeovil Tel: 01935 822086 Tel: 01643 708378 LDA OP D

SOMERSET LD SERVICES (1) WOODRIFT Frome Chard Tel: 01373 456500 LDA Tel: 01460 639180 OP D

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 27 Home There’s no place like it

Being able to live at home can be one of the most important comforts in an older person’s life, and because family and friends can’t always be there Home Instead Senior Care are here to help. From an hour a day, to full time care, our service is available 24 hours a day, seven days a week to provide: • Companionship • Respite Support • Light Housekeeping • Convalescence Support • Local Transportation • Specialist Dementia and Errands and Alzheimer’s Care • Meal Preparation • Shopping • Personal Care

High Quality, Tailor-Made Support “We have used other companies and they told us what they needed, we had no say in the Call us on 01823 211121 matter. It’s a lot different now we have changed to Home Instead, they treat us like individuals www.homeinstead.co.uk/tauntonwestsomerset and ask what we want.” - Mrs S, Client

Stay independent with home care from Allied

We understand how important it is to remain living exactly what you or your relative needs to remain at home, no matter what age you or your loved living at home. And our well-trained and friendly ones are. Our flexible service can provide care to carers will always perform their duties with warmth suit almost any situation – from a couple of hours and kindness, and provide companionship and a week to live-in care. You can rely on us to deliver emotional support whenever it’s needed.

Call us on: 0800 542 3401 quoting code: ALL050 alliedhealthcare.com

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care TOTALCARE ARE YOU HAPPY WITH YOUR CARE PROVIDER? Registered with the Care Quality Commission, we offer high quality domiciliary care. Our local team of qualified support workers can assist you to live safely and independently in your own home. The following services are available: • Washing, bathing, showering, • Getting up and going to bed shaving & oral care • Medication/Prescription • Dressing & Undressing Collection • Feeding and Meal Preparation • Night care • Housework, Laundry & Shopping • Accompanied Visits • Sitting and Respite Care • Palliative Care • Toileting • End of Life Care

TOTAL CARE 12 BLAKES ROAD, WEMBDON, BRIDGWATER, SOMERSET TA6 7RS Tel: 01278 424514 or 07743 197798 Visittotalcare.sw [email protected] for further assistance www.totalcaresouthwest.co.uk with your search for care 29

Total Care_2014.indd 1 21/05/2014 16:18 Housing with support, or care and support

Sheltered and retirement housing

Sheltered and retirement housing is suitable for people would live independently in a flat or bungalow built who can live independently but may need a small level especially for older people, within a larger complex. The of support or easy access to certain services, either complex is often built around a garden or communal occasionally or more regularly. There are many different facility and is linked to a central control centre for types of sheltered schemes and retirement housing, security. The scheme manager provides support, available both to rent and to buy. Schemes usually advice and a link to services for older people and other consist of between 15 and 40 dwellings. These may be vulnerable adults. bed-sitting rooms, self-contained flats, bungalows or Councils and housing associations provide sheltered luxury apartments. housing to rent in Somerset. Increasingly, this is also Some schemes are simply housing designed to meet open to younger vulnerable adults and not just older the needs of older people and linked to a community people. It is a practical step if you would like more alarm. Most schemes have a scheme manager or warden security and companionship, and have some support and a community alarm service, and some schemes also needs. Care providers and health workers can also visit have support workers who can visit you at set times you in sheltered housing when you have care needs and during the week. There are often communal facilities, your sheltered home is still suitable to meet these needs. such as a lounge, laundry, guest flat and garden. Meals Private developers build retirement housing for older are not normally provided, but a few schemes include a people, who are usually over 55 years old, to buy or to restaurant and some can arrange hot meals. rent, or for shared ownership. They set their own criteria In a sheltered (or retirement) housing scheme you for people with care and support needs.

Extra Care housing

Extra Care housing is a form of housing, similar to assessed care needs and is provided by a designated sheltered schemes, with self-contained accommodation team of care workers who can be available 24 hours a together with some communal facilities. In an Extra Care day. scheme, instead of the low level support traditionally Extra Care allows people to remain safely in their own provided in sheltered schemes, higher levels of care self-contained accommodation and have regular care and support are provided on site. This is for people with services delivered.

Housing-related support is now called ‘Pathways’

Somerset County Council commissions ‘integrated The P2I Services will prevent youth homelessness and support’ using two Pathways. enable the young people who are accommodated to progress from support and supervision to independent 1. The Somerset Pathways to Independence (P2I) is a living by providing: multi-agency, integrated housing- related support • targeted prevention and homelessness awareness service for young people aged 16 to 25. It includes care through education, information and advice; leavers who live in or have a local connection with, the • floating support that includes mediation and Somerset area. The service allows young people with reconciliation; housing-related needs to progress along a pathway of • emergency accommodation; personal goals until they can live independently. But first and foremost, it will try to prevent the need for a • supported accommodation; young person to step on to the pathway at all, through • move on accommodation; and targeted prevention measures. • resettlement support.

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Housing-related support is now called ‘Pathways’ continued

2. The Somerset Pathway for Adults (P4A) provides an The overall aim of the P4A is to provide vulnerable integrated range of prevention, accommodation and people with a targeted support service. The service is resettlement services for vulnerable people who are tailored to the person and focuses on them getting and considered to be ‘socially excluded’. These include keeping somewhere appropriate to live. It also helps people with a criminal background, or who have them integrate into the community with support to been identified as having poor mental health, or are identify sustainable income routes, reducing a reliance sleeping rough, single and homeless and who need on benefits, with access to education, training and work accommodation or support to prevent homelessness related activities, including volunteering. It is a priority for so that they can be independent long-term. these services to support people who do not have the resilience or resources, either through themselves, or their There is evidence that many people can be thought of family or community, to overcome problems of exclusion as temporarily socially excluded at different times in their and enable them to find stability. lives. Most people can deal with these situations through You can find more information and details of services in their own resilience and resources. Somerset on the SCC website: www.somerset.gov.uk. Care homes

Types of homes

Sometimes people decide to move to a care home older people, while others specialise in mental health when they are in a crisis and cannot work out how to or physical disability. Care homes with nursing are often get the help they need to stay at home. Often people dual registered to provide both ‘residential personal care’ who are helped through the crisis can keep living at and ‘nursing’ care. If you choose one of these homes home with the right support. you won’t need to move if your condition changes. Also, Before considering moving into a care home, we this type of home helps couples who may have different recommend you talk to us first to make sure that all needs to live together in the same home. other options have been exhausted that could help Care homes that specialise in supporting people who you to remain living independently at home, or in other have severe physical disabilities, learning difficulties suitable accommodation. If this is no longer possible, or autism. These care homes do not normally provide moving to a good quality care home may be the best nursing care. option. These are the types of care homes: Specialised residential care homes are residential Residential care homes provide personal care, such homes, only available in Somerset, that specialise for as washing, dressing, bathing and assistance with toilet people with a high level of dementia but who do not needs, if required. They do not offer nursing care. In have nursing needs. some homes some staff may only be ‘on call’ and not Somerset Partnership NHS and Social Care Trust ‘on duty’ at night. Homes with fifteen residents or more employ Specialist Care Development Nurses (SCDNs) must have at least one member of staff awake ‘on duty’ who support residents in these specialised care homes at night. Some provide specialist care for people with and provide advice and support to the care staff. They mental health difficulties or physical disabilities. If you are involved in discussing the needs of possible new have a health problem that needs a qualified nurse, this residents to make sure that the home is suitable for care will be provided by the District Nursing Service on them, and also that the overall dependency levels in the same basis as for people living in their own homes. the home can be managed by the staff who work there. Care homes with nursing provide nursing care 24- They will agree whether the home is suitable for all new hours a day. Usually people living in these homes will residents. be very mentally and/or physically frail or immobile, Listings of care homes and care homes with nursing and have health care needs that can only be met by a begin on page 56 of this Directory. Each listing details registered nurse. Some offer general nursing care for what categories of care the home provides.

Visit www.carechoices.co.uk for further assistance with your search for care 31 Checking quality

When considering care services, it’s always a good idea registered under a system introduced by the Health to check a service’s inspection report on the Care Quality and Social Care Act 2008, which brings adult social care, Commission’s comprehensive website: www.cqc.org.uk. independent healthcare and the NHS under a single set The Care Quality Commission (CQC) registers, inspects of essential standards of quality and safety. and reviews all adult social care and healthcare services Following an inspection, each care home and home in England in the public, private and voluntary sectors. care agency is given a report of how it rates against This includes care homes, care homes with nursing, national essential standards of quality and safety. You home care agencies and NHS services, amongst others. can see each service’s report on the CQC website: Since October 2010, all care providers must be www.cqc.org.uk, or ask the care provider you are considering for a copy of their latest inspection report. The focus of an inspection is on the standards of care Let me help you fi nd the that people who use the service receive and whether best quality care. they are happy with their care. Almost all inspections are unannounced. A helping hand to navigate the care funding maze. > Social Services Eligibility My priorities for you and your family: > NHS CHC For any enquiries or to register a concern or a > Quality of care > Self Funding > Value for Money > Top Ups complaint, phone CQC on: 03000 616161 or email: > Peace of mind > Fees Negotiations [email protected] Free help, advice and support to fi nd the best quality care Call 0800 0016694 | Email: [email protected] The Care Quality Commission To fi nd out more visit my website: www.scotting.org Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Professional | Qualifi ed | Experienced

Care home contracts – independent advice

It is advisable to consult a solicitor before signing any advice from an organisation like Age UK or a Citizen’s contract, to make sure that the terms are fair and you Advice Bureau. The Law Society has lists of solicitors who understand your rights and obligations. specialise in advice for older people. You may also wish to take independent financial

Choosing a care home

To decide which type of home would be right for you, residential care home will not be suitable if you require you should ask for a needs assessment. See page 35 for regular nursing care. If we consider a home to be an explanation of what an assessment is. A social worker unsuitable we will tell you why, and ask you to choose will carry out the assessment. Other professionals, such as another. an occupational therapist, a district nurse or your doctor will also be involved, with your permission. This will help • There is a place available. We may be able to arrange make sure you choose the type of home that would best for you to move to another home while you wait for a meet your needs. place to become available in the home of your choice. If you are moving to a care home with financial help • The home owner agrees to our usual contract conditions. from us you have the right to choose a home anywhere If they do not, you will be asked to choose again. in England or Wales, as long as we agree that it meets the following requirements. • The home does not cost more than we usually pay for the type of care that you need. If you wish to move to • The home is suitable for your assessed needs. This a care home that charges more than this someone will means we must be sure that the home can give you the have to make up the difference – this is called a ‘top-up’ help your assessment shows you need. For example, a or ‘third party’ payment. See page 41 for more details.

32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Choosing a care home continued

At your assessment we can tell you about homes in You may be able to have a trial stay before you finally Somerset that provide the type of care that you need, decide. and which ones accept the amount that we usually pay. You should ask to see the Care Quality Commission Comprehensive lists of care homes and care homes with report before you visit and think about the things that are nursing begin on page 56 of this Directory. In most cases important to you and what questions you want to ask. we will leave it to you, or someone else you have asked When you visit a home take the care homes checklist on to help you, to visit the homes you are interested in and page 34 with you. decide which one you like best. Your social worker can help to arrange visits to homes if you do not have anyone to take you. If you do not want to choose yourself, and you have no one else who you would like to do it, you can ask your social worker to arrange a place in a care home for you.

Things you need to think about Every home should produce a brochure or service users’ guide to tell people about the service it provides and the facilities offered to its residents. Choosing the right care home is important. If you are able to do so, visit more than one home before you make up your mind. You may be able to spend the day, have a meal and talk to people who live in the home and meet some of the staff. This will help you make up your mind.

DELIVERING QUALITY CARE AND SUPPORT Hatch Beauchamp | Taunton | Somerset | TA3 6SG ACROSS SOMERSET Somerset Care works with older people and their families as they make decisions about their care and support needs. With 26 residential and nursing homes, 1 respite centre for adults with physical disabilities, 6 community services offices providing care in your own home across the county. We also support adults with learning and physical disabilities to live independent, fulfilling lives.

OUR SERVICES INCLUDE: Beauchamp House is a Care South Country • Quality residential and nursing care in comfortable House care home, offering the highest quality surroundings with trained and friendly staff • Home care, including personal care, 24-hour care, medication nursing care for all levels of need, from short term assistance, domestic tasks, welfare checks and accompanied visits respite to high dependency and palliative care. • PETALS - dementia care in award-winning care homes, or in your own home, provided by dedicated, specialist teams Nestled in the heart of south Somerset, Beauchamp House • Home from hospital rehabilitation and reablement, is an elegant Georgian manor, tastefully refurbished by Care in your own home, or in one of our care homes South to provide quality, innovative care at a realistic cost. • Sitting service, companionship, respite and holiday support • Realise - supported living and care at To arrange a visit or order a brochure, go to the home for adults with learning disabilities Care South website www.care-south.co.uk • Complex care, assistance for people with a variety of health needs • Live-in care, providing a care and support worker or call Beauchamp House on 01823 481500 who lives with you in your home For more information on the services we provide, please call us on 0800 988 4337 or email: [email protected] Care South is a leading provider of residential and home care across the south of England. www.somersetcare.co.uk Registered Charity No. 1014697

Visit www.carechoices.co.uk for further assistance with your search for care 33 Care homes checklist © 2014 Care Choices Ltd

Some questions to ask when considering a care home.

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

First impressions 1 2 3 • Can you make and take phone calls in privacy and comfort? • Who owns and runs the home? • Is alcohol served or permitted? • How many people live there? • Are there smoking and non-smoking areas? • Are staff warm, friendly, polite, clean • What arrangements are there for religious and respectful? observance (for example, are places of worship • Do the residents seem happy, active nearby/ Is there a prayer room)? and sociable? • Can you handle your own money? • Does the home feel homely and welcoming? • Does a hairdresser/chiropodist visit? • Is the home fresh, clean and comfortably • Are there arrangements for visiting opticians furnished? and dentists? • Is the home near your family and friends? • Can I keep the doctor I have now? If not, what Accommodation 1 2 3 choice of doctor do I have? • Does the home provide its own transport? • Are bedrooms single or shared? Is there a choice? • Do staff have appropriate language • Will I have my own bath/shower/toilet? skills/knowledge? • Can you decorate and arrange your own room? • Are the staff formally trained? • Can you bring your own furniture and television? • Is there an adequate number of staff day • Is there a call system for emergencies? and night? • Can you control the heating in your room? • Can you go out when you choose? • Can you lock your room or is there a secure • Are visitors welcome at all times? Can they stay place for valuables? overnight? Can I entertain them in private? • Is there a separate dining room? Bar? • Can visitors join you at meals? Is there a charge? • Are there both adapted showers and baths? • How much choice do you get about meals? • Does the home have the right adaptations • Is the food varied and interesting? Can you look and equipment to meet your needs? at a menu? • Are all areas safe and accessible (for example, • Can the home cater for your dietary needs? for wheelchair users)? • Can you have snacks or drinks any time? • Is there adequate provision for sight or In your room? hearing difficulties? • Can you continue to pursue your hobbies? • Are the grounds/gardens attractive • What activities and entertainment are organised? and/or quiet? • Are outings and holidays arranged? At what cost? • Is it convenient for shops, public transport, your doctor? Fees and contract terms • Can I bring some of my furniture and other • How much are the fees? Do they cover all belongings with me? services available? • Can I bring my pet with me? • Does the home accept people paid for by the • Can I have my own phone? county council? • Under what circumstances will the fees change? Life in the home 1 2 3 • Can you retain your own room if you are away? • Are there any rules and restrictions • Can you have a short-stay or trial period? (for example, going out, returning)? • Will you be given a statement of terms on • Can you get up and go to bed when you like? admission? • Are residents involved in decisions on life • Are all procedures clearly spelt-out? in the home?

34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care How can Somerset County Council help you?

Independent Living Teams (Reablement service)

Somerset County Council and the NHS have ‘integrated’ section). This may be simply explaining how you can get some of their staff into single teams, so that they can share further support, for example housing advice, through to their different skills and provide a co-ordinated approach, providing you with equipment, physio support or care if to help you regain your independence. they feel it is needed. This is a short-term service, with the A team includes: a social worker, an occupational aim that you will regain your independence in that time. therapist, a physiotherapist, care workers and support Some people may need some care and support for longer, workers. Other support, for example from a District Nurse, the team will talk to you about this and help you to make Carers Support or support from staff skilled in mental health the arrangements you need. issues, can also be arranged if you need them. You may be recovering from an illness or surgery, or just need help to do some of the things you used to be able to do. Your GP or hospital doctor may refer you to this service if they think you require the support the team can offer, or you can contact them directly by phoning Somerset Direct on 0845 345 9133. The very experienced staff will talk with you and your carer, if you have one, to understand you and what you need, and then help to design and deliver a support plan (see ‘Understanding you – assessments’ in the next

Understanding you - assessments

If you contact us, and we cannot provide the information How to get an assessment you need over the phone, we will ask someone to visit You, or a friend, relative or a health professional like your you and talk to you, and the people who matter to you, to GP, can ask for an assessment by phoning Somerset Direct understand you, so that we can help you decide what you on: 0845 345 9133. A social care worker may come to want to do and how we can help. This process is called a see you or the assessment may be carried out by phone ‘needs assessment’ and is something everyone is entitled first and then followed up by a visit up to four weeks later, to. depending how urgent your situation is. If you are in We assess the need for adults of working age and older hospital, the nursing staff can arrange for a social worker people who have disabilities, mental health problems, a to contact you, either during your stay in hospital, or on sensory loss or general frailty, and can provide support your return home. to people who are most in need. The aim is to actively A needs assessment is a discussion to make sure that promote independence and choice and help people to we understand you, and are clear about what you need. It be self-reliant and live in their own homes for as long as includes finding out: possible. When this is no longer possible we help people • what difficulties you have; to choose good quality supported housing or care homes. • what you can do for yourself; Anyone can ask for a needs assessment, regardless of • what things you cannot manage at all; their financial situation. The assessment and advice is free. • what things you can’t manage now, but with some Some people may have to make a financial contribution support may be able to do in the future; towards any longer-term care and support; for people • who helps you now; who can afford to pay this may be the full cost charged by • what you think you need or would like to achieve; and your chosen provider. • the best way of meeting your needs. >>

Visit www.carechoices.co.uk for further assistance with your search for care 35 Understanding you - assessments continued

>> With your permission we will also talk to people carer, a relative, an advocate or a friend present to support closely involved with you, for example, your carer, family you. and friends. Other professionals, such as an occupational The assessment will take account of your religious therapist, physiotherapist or district nurse may be beliefs and cultural practices. included as part of your assessment. This will make sure you are given the right information to make choices What happens after the assessment? about your future. There are many different ways you can receive help and At the end of your assessment you will help to write support. We will discuss the best way of doing this with your support plan. This will list all the things you need and you. If you are eligible for our help towards paying for your who will help you to do them. We may provide some of care and support (see page 37) you may want us: this help, if you are eligible (see page 37). • to buy services from other organisations for you; or If you are a carer (you provide regular and substantial care to a relative or friend, and are not paid for it), you are • to give you (or someone on your behalf) money so that entitled to an assessment, even if the person you look you can arrange the help for yourself - this is called a after doesn’t have help or funding from Somerset County ‘Direct Payment’ (see page 38). Council. Services that support you as a carer may be included in the care and support plan of the person you If we pay for all or some of your care, we will regularly care for or separately in your own support plan. review the help you get. If your eligible needs have All the information you provide will be kept securely. increased, we will consider additional help. Equally, we We will share relevant information with professionals like a will consider changing, reducing or stopping help from us doctor or nurse unless you ask us not to. if you no longer need it or no longer meet the eligibility Throughout your assessment you can always have your criteria.

Occupational therapy (OT) assessment

If your assessment shows that you need specialist of the work. Adaptations that can be considered for a equipment, for example a hoist and sling, or minor works Disabled Facilities Grant include: such as stair rails, then, following an OT assessment, • access - widening doorways for wheelchairs; they may provide them free of charge. Having the right • bathroom adaptations; equipment can often mean you don’t need further care and • fixed overhead hoists; support or it can reduce the amount of support you need. • lifts – stairlift or through-floor lifts; and The occupational therapist will also be able to give you • general alterations including permanent ramps. some advice and information about the various housing options available to you. This may include moving to If you are not eligible for a grant, the OT will give you alternative housing or you may need major alterations to information and advice so that you can make you own your current home, such as putting in a stairlift or wet-floor arrangements to adapt your home. shower. If you need major alterations, the OT team will ask It is important that you do not start any work before you your district council to consider you for a Disabled Facilities have received grant approval from your district council Grant. The district council will ask you for information about - you will not normally be entitled to any help for work your finances and you may have to pay towards the cost already undertaken.

Telehealth

These are devices that can support people with particular nurses and doctors to manage your health needs. long-term conditions, such as chronic obstructive These devices can be used in people’s homes or in GP pulmonary disease, heart failure or diabetes. They provide surgeries. They rely on a control box collecting information them with the ability to collect vital measurements about the person’s condition from sensors, such as blood including weight, blood pressure and heart function. This pressure cuffs or scales. They are only provided following a reduces the need for outpatient appointments and alerts health care assessment of need.

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Coping with a sensory loss

We have lots of information if you, or someone you know, We also have specialist sensory loss workers who can has a sensory loss. You can find this on our website: talk with you and give you information and advice. Please www.somerset.gov.uk (search for ‘hearing and sight loss’). contact Somerset Direct on: 0845 345 9133.

Advocacy

The Total Advocacy service, a partnership between A4e, Age UK and Advocacy in Somerset, provides advocacy Total Advocacy support for anyone who is FACS eligible (including carers - 51 Staplegrove Road, Taunton, Somerset TA1 1DG see below), and anyone contesting their eligibility. Tel: 01823 339494 Fax: 01823 339492 Email: [email protected] Paying for care

Will we contribute towards your care costs?

We use two sets of national guidelines to see if you are eligible If we can help you with the cost of care, you may be asked to for our financial support for your longer-term care. make a contribution - see page 38. There may be things you want to do that we can’t pay for. 1) Following your care assessment, we use the ‘Fair Access to If you have care and support at home and are eligible for Care Services’ (FACS) guidelines, to check that the level of financial support, we will work out how much it will cost and your care and support you need is eligible. allocate this money to you. This is your personal budget. You will then have the opportunity to have this money as a Direct To make sure that the way people get our support is as fair as Payment (minus your contribution) to spend on meeting possible we use these principles: agreed objectives, or you can ask us to manage your money • people with the greatest needs will have priority; for you (see page 38). • people will have equal access to services regardless of their If you live in a care home please see page 38. age, the type of disability they have, or where in Somerset If you don’t agree with the decision, you can ask for it to they live; and be looked at again. • the help people receive will help them maintain their choice, Whether we contribute to the costs of your care or not, independence and inclusion in society. we will always provide help and advice or direct you to someone else who can help. 2) If you meet the eligibility for FACS we then use Fairer Charging rules to work out if you meet our financial criteria.

Working out your contribution

The Financial Assessment and Benefits Team us, they will work out how much, if anything, you should The person who assesses your care and support needs contribute towards this. may ask for someone from the Financial Assessment and This service is available to anyone who is receiving Benefits (FAB) team to arrange to visit you. support through Somerset County Council. This person will talk to you in confidence about your You can contact the FAB team by phoning Somerset income and capital. They will complete a benefits check Direct on: 0845 345 9133. to make sure that you are receiving all the benefits that you are entitled to. They also help people by completing Will you have to make a financial contribution benefit claim forms, if they would like them to, and follow towards care at home? up claims to check that payments have been made. If you have over £23,250 in savings and income (or £46,500 if If you have any money, care or support provided by you are part of a couple) or choose not to give details >>

Visit www.carechoices.co.uk for further assistance with your search for care 37 Working out your contribution continued

>> of your finances, you will need to buy your care privately. illness or disability you may have. You may not have to We can help you to do this if you need us to. pay anything. If you have under £23,250 in savings (or £46,500 if For more information see our information sheet ‘Fairer you are part of a couple) a member of the Financial charging for care and support at home’. This is available Assessment and Benefit (FAB) team will visit you to work on the website: www.somerset.gov.uk, or from your out how much you can afford to contribute. They will look social care worker, or by phoning Somerset Direct on: at your savings, income and expenditure relating to any 0845 345 9133.

Attendance Allowance

This is a non-means-tested, non-taxable benefit from the week for people who need care both during the day and Department for Work and Pensions (DWP) paid at the night. Everyone who needs care should claim this benefit. lower rate of £54.45 each week for people who need care However, if we are helping to pay the cost of your care, by day or night, and at the higher rate of £81.30 each this will affect your claim.

Personal budgets

Your personal support plan Option two When we visit you we will talk about the things you You can ask us to hold your personal budget for you and would like to achieve to help you to be as independent we will organise your support for you. This is called a as possible. These are written into your personal support ‘Local Authority Managed Budget’. plan. You may also decide to have a mixture of both options. The plan lists the things you will arrange yourself, or ask someone to do for you. It also lists any money, services or How is my personal budget calculated? equipment we have agreed to provide for you. When we visit you to talk about your care and support needs we will also be able to roughly work out how Your personal budget much any care and support will cost. This is called your A personal budget is a weekly amount of money ‘indicative budget’. Knowing this will help you to start allocated to you to meet your assessed needs and planning your personal support plan. objectives written in your support plan. We currently We then work out how much you should contribute. have two ways that your personal budget can be Back at the office, your care manager will work out managed: exactly how much it will cost to buy the things you need each week, using known marketplace values. They then Option one deduct what you have been assessed to pay to work out We can give you a contribution to your personal budget our contribution. to manage yourself, so that you can be flexible to make Our contribution, added to your assessed contribution, your own support arrangements; but it must be used to is your final personal budget. achieve the things written in your support plan. This is a weekly amount. Most people have occasions If you choose this option, the money will be given to when they don’t use the full amount, for example, when you as a Direct Payment. To find out more please see they are away for a few days, or have family staying who below. For full details please also read our information can do these tasks instead. We will agree with you what to sheet B4: ‘Direct Payments guidance’. do with any unused budget.

Direct Payments

A Direct Payment is one way you can have a personal budget. If someone is not able to consent to a Direct Payment, It is a cash payment given to people who qualify for our we can arrange for someone to receive the Direct Payment support to purchase what they need to meet their personal on their behalf, for example, a friend, family member or preferences to achieve the things in their support plan. volunteer.

38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Direct Payments continued

If you qualify for help, the social care worker who should meet, or talk, with one of their experienced advisers. completes your needs assessment will ask you if you They can: would like to use the Direct Payment Scheme. You must • visit you at home to explain the help they can provide; want to use the scheme and be able to manage your care and support arrangements, and keep information about • discuss your responsibilities as a Direct Payment user; how the money is used. You can ask someone to help • help you to set up a Direct Payment bank account; you manage your Direct Payment, such as a friend, family • help you recruit and employ staff; member or volunteer. You will take on the responsibility of directly employing the people who provide your care and • give you health and safety advice; you must obey the law as an employer. • help you to set up a system for dealing with tax and If you use the Direct Payments Scheme you will have National Insurance for someone you employ; money paid into a separate bank account that is only used • offer a payroll service, if needed; for your Direct Payments. The money can be used to help you with what you want to achieve. For example, this could • help and explain how to keep financial records to show be personal care, support to use daytime activities or respite what you have spent; and care. You can buy help from an agency or employ your own • be at the end of a phone if you need advice. carers. The adviser will tell you about the financial and other You cannot use Direct Payments information you will need to keep. Enham offer a payroll • for long-term residential care; service to help you pay your carers correctly. • to buy equipment for daily living; or When you join the scheme, Enham will be able to help • to pay for food, gas, electricity or other utilities. you manage the paperwork for a short time until you are confident with it. Your Enham adviser will support you You can receive Direct Payments as well as benefits. Your through the whole process, from deciding whether or Direct Payment will not affect the benefits you receive. It is not to use Direct Payments to setting up everything to not the same as Direct Payments from the Department for get going. The adviser is there to support you once your Work and Pensions. arrangements are set up and if you have any problems or concerns about employing your staff. The Direct Payment Advisory Scheme If you would like to know more about Direct Payments An independent advisory service is available to support or would like to have an assessment, you can talk to your people who have Direct Payments. This is provided by social care worker, if you have one, or phone Somerset a company called Enham. Everyone new to the scheme Direct on: 0845 345 9133.

Paying for care homes

Will you have to pay the costs of a care home? Twelve-week property disregard If you have capital or savings of more than £23,250 you will If your former home is included in your financial assessment have to pay for any care services you require, but you can still but your other capital is less than £23,250 and your income is ask us for a needs assessment to make sure the care home is not enough to meet your care home fees, we will help with suitable. We will still provide help and advice. the cost during the first twelve weeks of permanent care, If you need a nursing home, a specially trained nurse will provided we agree that this type of care is what you need. assess your nursing needs and the NHS will then pay the cost of the nursing care part of your fees to the home. Currently Deferred Payments this is a flat rate of £110.89 per week. The NHS does not pay After the twelve-week property disregard period, you can for personal care. continue to receive financial help from us by asking for a If you have savings of less than £23,250 you may be Deferred Payment. entitled to funding from us (see page 41). If you are moving into a care home, you may be entitled to What is a Deferred Payment? some of the following financial assistance and support. If your property is taken into account you may enter into >>

Visit www.carechoices.co.uk for further assistance with your search for care 39 Paying for care homes continued

>> a Deferred Payment agreement with us. This means we You do not have to sell your home if you don’t want to. You will continue to pay the part of your care fees you cannot may, for example, decide to use rental income to increase the afford after the twelve-week period ends, as a loan, to be amount that you pay each week. This will reduce the weekly repaid when your property is sold. This allows anyone who payments made by us and the eventual Deferred Payments doesn’t want to sell their property immediately, or who can’t debt. sell it quickly enough, to pay their care fees. The FAB officer will discuss this with you. Running out of money If you ask for a Deferred Payment at a later date it will start If your capital is likely to reduce to £23,250, you must let us from the date we receive your application and will not be know well in advance, as we will step in to help with your care backdated. fees. We suggest that you let us know when your capital drops There is a standard fee of £350, to cover our legal costs of to about £30,000 to give plenty of time to put arrangements setting up the Deferred Payment, which you must pay when in place. We will complete a care assessment and will normally you apply for a Deferred Payment agreement. It cannot be make a contribution – this is described on page 37. If the added to the loan. home you have chosen charges more than this, you must find It is very important that you decide whether or not you wish someone to help pay the difference – this is called a ‘top-up’ to ask for a Deferred Payment before the end of the twelve- payment. Whoever does this, whether it is your family or a week period. We ask that you let us know by the end of the charity, they should realise that they may have to pay this for fourth week so that we have time to set up your Deferred some time. If there is no one who can pay your top-up you Payment. If we don’t hear from you we will stop paying could talk to the home owner to see if they will reduce your towards your care after this. You will become self-funding and current cost, or you may have to find a cheaper home. will have to pay the full cost of your care direct to the home. It is important that you understand your rights and We will place a legal charge on your property and will not obligations before moving into a care home. There are a charge interest on the loan. If your property remains unsold number of financial products and specialist companies who for longer than 56 days after your death, interest will accrue on may be able to help. It is important to seek advice before the debt at 2% above the bank base rate. making a decision you cannot change.

NHS Nursing Care Contribution

Whether you are a temporary or permanent resident, if Nursing Care Contribution (currently £110.89 each week) you live in a care home that provides nursing care, you towards the cost of your nursing care. This is paid directly may be entitled to a non-means-tested NHS Funded to the home.

NHS Continuing Care Funding

If you live in a care home with nursing (usually known as a ‘nursing home’), you may qualify for the full cost of your care If you wish to apply for Continuing Health Care home fees, including board and accommodation, under the contact: NHS Somerset Continuing Health Care team, National Framework for NHS Continuing Healthcare. Wynford House, Boundary Way, Lufton Trading Estate, If you live in a residential home and need help from a Yeovil BA22 8HR Tel: 01935 384000 registered nurse, this will be free, covered by the NHS again.

What will you have to pay for your care?

Do you have more than £23,250 in capital and savings? • a child under 16 who you or a former partner maintain, still lives there. The value of your home is included when assessing capital unless: No Your local authority will contribute financially towards • your partner or; your care costs if you cannot afford them. • a relative who is over 60 or disabled; or

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care What will you have to pay for your care? continued

How much? £23,250, we may be able to help with your care costs for To work out how much they will pay, you must first ask for the first twelve weeks. After this time, any money from us a care needs assessment. This will make sure the homes will be regarded as a loan and will need to be repaid once you consider are suitable. To do this, phone Somerset your home is sold. Direct on: 0845 345 9133. Your choice of care home will be limited to those Whatever your circumstances: that accept our funding level. More expensive homes Remember: will expect you to arrange a third party to ‘top-up’ the • If your partner still lives at home, they will not be means- difference (see below). You are not allowed to do this tested. If you have a private pension, only half will be yourself if your capital is below £23,250. considered when you are assessed. If you have savings of between £14,250 and £23,250 you • Your assessment will be made up of two elements, a care will be expected to contribute £1 each week for every £250 part and a financial one. A nursing home will generally you have above £14,250, plus an amount from your income. be more expensive than a residential home offering If you have savings of less than £14,250 you will not personal care only. have to contribute from your savings but you will have to contribute from your income. Consider claiming: Your social worker will ask a Financial Assessments • Income support and Benefits (FAB) Officer to visit you to work out how • Pension Credit much you can afford to pay. Nearly everyone has to pay Definitely claim: something. Most people will contribute most of their • Attendance Allowance, worth either £54.45 or £81.30 income and will be left with an amount for personal each week depending on your care needs. expenses of £24.40 each week. The FAB Officer who visits you to work out how much you Yes can afford to pay, will help you (and your spouse) to do this. You should ask for a care assessment. This will make Moving into a nursing home? sure the homes you consider are suitable. To do this, • You will be eligible for the NHS Nursing Care Contribution phone Somerset Direct on 0845 345 9133. – currently £110.89 a week.

How much? Always seek advice: You will have to pay the full cost of your care, but we will • Independent help is available to guide you through your still give you help and advice. financial options. There may be a number of solutions to If, apart from your property, your savings are less than retaining your capital while paying for care.

Fee levels in Somerset from April 2014

The maximum amount we usually pay ranges from To find out more, see our information sheet ‘Paying for £349.24 to £444.14 each week for residential care and Residential Care’. This is available on our website: £469.88 and £603.27 for nursing care, depending on your www.somerset.gov.uk, from your social worker or by needs. phoning Somerset Direct on: 0845 345 9133.

Third party payments

We will tell you about homes that usually accept our fee are not allowed to make this additional payment yourself. level. If the care home you eventually choose costs more The responsibility for this often falls to a member of your than the rate we usually pay for a person with your needs, family or a benevolent sponsor such as a charity. Once someone will have to make up the difference. This extra this person or organisation has been confirmed, they payment is often referred to as a ‘top-up’ or ‘third party must sign an agreement formalising the arrangement. top-up’. Whoever agrees to do this for you, it is important they Except in limited circumstances, the law states that you are made aware that the amount could increase in the >>

Visit www.carechoices.co.uk for further assistance with your search for care 41 Third party payments continued

>> future and they must be confident that any increases alternative home that accepts our fee level. will be met. If payments stop for any reason, you should Because financing care is complicated, we advise you seek help and advice immediately. to contact us to ask for specific advice and guidance If a top-up stops, we may ask you to move to an based on your circumstances and needs. Specialist care

Dementia care

The term ‘dementia’ is used to describe a range of with dementia. In Somerset there are estimated to be progressive organic brain diseases. It describes a collection 8,125 people aged 65 and over and 153 people under 65 of symptoms, including a decline in memory, reasoning with dementia. These figures are projected to increase and communication skills, mood changes and a gradual to 13,088 people aged 65 and over and 175 people aged loss of the skills needed to carry out daily activities. under 65 by 2025. Alzheimer’s disease is the best-known form of dementia and accounts for 62 per cent of dementias in England. Dementia Services in Somerset However, there are over 100 types in total. These include services to support people with early onset Dementia can affect anyone irrespective of gender, dementia, and care homes that offer a type of care for ethnicity or social class. Although dementia is commonly people with dementia that is unique to Somerset called seen as a condition of the elderly it also affects people ‘Specialised Residential Care’. Somerset also has ‘Dementia under 65, and people with learning disabilities are a group Advisors’, who can provide information to people at particular risk. The prevalence of early onset dementia throughout their lives with dementia. is higher in men, with late onset higher in women. It is If you are worried about your memory, you should estimated that there are about 700,000 people in the UK begin by discussing your concerns with your GP.

Shaping the future of care homes... Acer House Residential & Dementia Care Home | Weston-super-Mare

Acer House Care Home at 141b Milton Road, next to Ashcombe Park in Weston-super-Mare has fast developed a thriving community of care in this newly opened home. Managed by award winning provider, Avery Healthcare, this home is spacious and light, and has been finished to a very high standard. Dining and support services are of a hotel standard and our daily activities ensure a lively communal atmosphere.

Acer House benefits from Avery’s Connect programme, an approach to dementia care that has earned many plaudits for the nature of its inclusive work. Acer House features: Generous sized rooms with en-suite walk-in showers • Flat screen TV/DVD’s in all rooms with wireless broadband access • Hair salon and nail bar attended by professional staff • Daily activities and events • Fresh, restaurant standard dining by in-house chef • Enclosed, private garden accessible from downstairs rooms and shared lounges. For further details or to arrange a visit please call today 01934 637350

www.acerhousecarehome.co.uk | email: [email protected]

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Residential dementia care checklist © 2014 Care Choices Ltd

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 34.

Residents 3 Do staff compile life story books including photographs The best indication of a good home is that the residents appear and mementoes? happy and responsive. 3 Are there rummage boxes around the home to stimulate 3 Do they look cared for in their appearance residents? and dress? Staff Access It is important to note if staff seem friendly and caring If the person with dementia needs, or is likely to need, towards residents and if they treat residents with respect. equipment or adaptations, you may want to check: 3 Do they have any training and experience in dementia 3 There is adequate signage and cues for different parts of the care? home, such as dining room and bathroom. 3 Will the person with dementia have a member of staff 3 The home’s policy about locking external doors. particularly responsible for their care? 3 Is there a member of staff you can talk to about your own Bedrooms worries about the person with dementia? You may want to find out if the person with dementia can have a single room and whether: Manager/head of home 3 Residents are encouraged to bring in some of their own A manager who is caring as well as efficient can make all the furniture and possessions to increase familiarity. difference to a home. 3 Does the manager have a knowledge of dementia Activities and can they deal with difficulties that may arise in an Residents should be stimulated without feeling stressed. understanding way? 3 Are reminiscence activities available? 3 Is there a full assessment at home before a resident 3 Are residents able to compile memory boxes? moves in?

Camelot House is part of the Camelot Care Group

Camelot House is truly a home from home, priding itself on its relaxed atmosphere and open and spacious communal areas. The home has undergone extensive refurbishment and has been designed to the highest standards. Residents can relax in the airy Willow Wing lounge that overlooks one of our colourful gardens, or enjoy the birdsong from our aviary in Albert Square. Plenty of natural light and three easily accessible gardens keep the home fresh and allows residents to enjoy plenty of sunshine and fresh air.

W Four bright and spacious lounges W Cinema Lounge W Two Dining Areas W Discovery boards around the W Beautifully tended lawn and three easily home accessible gardens W En-suite single rooms W Hair Salon W Pop-up ‘Rempub’ W Reminiscence and Sensory Room W Daily activities and social outings

Taunton Road, Chelston, Wellington, Somerset TA21 9HY Tel: 01823 666766 Fax: 01823 667568 Email: [email protected] Web: www.camelotcare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 43 Mental health

When someone is worried about their mental health mental health conditions, to help them make the most they will usually visit their GP, who may refer them to out of their lives through a recovery-based approach. Somerset Community RightSteps, or if they require a The Trust also provides mental health services for young specialist mental health service, Somerset Partnership people through a separate agreement with Somerset NHS Foundation Trust. County Council (CAMHS service). Staff provide support Somerset Community RightSteps is a free and to help manage everyday living, organise activities, confidential service to help people in Somerset access employment and training to build self-confidence, and appropriate mental health support quickly and easily. to give encouragement to become part of the local Referrals will normally be made by GPs and other health community and be more independent. professionals, but if someone is concerned about their There is increased demand for home care for people emotional health and wellbeing they can contact the with mental health conditions, arising from greater use service directly by phoning: 01278 727447. of supported living instead of care home placements. Somerset County Council has a partnership agreement Like other specialist care services, this can be paid for (if with Somerset Partnership NHS Foundation Trust to the person is assessed as eligible) with Direct Payments, provide social care for adults of working age who have discussed on page 38.

Learning disability

The Government says that services for people with care professionals who can offer advice and guidance. learning disabilities should promote the following key Increasingly in Somerset, adults with a learning principles: disability are supported to live in the community, • respect people’s rights; accessing ordinary housing and having support consistent with their individual need. • actively promote people’s independence; • make sure that people have, and are able to make More information about services for people with choices, in all areas of their lives; and learning disabilities is available in a leaflet ‘A Guide to • create opportunities for people to be included, rather Services for People with a Learning Disability’, than separated from society. available from The Learning Disabilities Service: Mendip area – Tel: 01373 456500 In Somerset, the Community Teams for Adults with Learning Disabilities will assess people with a learning Sedgemoor and West Somerset area – disability to help understand what support they may Tel: 01278 455571 need. This could include, for example, help in the home, South Somerset area – Tel: 01935 470600 access to work, or transitions from children’s services. Taunton area – Tel: 01823 257908. The teams have a range of specialist health and social

Physical disability

Somerset County Council’s Physical Disability Service aims to help people aged between 18 and 64 with a physical disability or sensory impairment to maintain their independence by living in their own homes and communities. If you have a physical disability or a long-term illness, Somerset County Council and other organisations can provide a range of ways to support you and give you advice to help you live as independently as possible in your own home. Support is also available to help the person who looks after you - your carer.

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Essential information

This Directory’s free helpline

This Directory’s free helpline provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care, care homes or housing with care schemes that meet your criteria with supplementary information about choosing and funding care. One call to the freephone number: 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests. The website: www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing, home care, supported living (learning disability only) and housing with care providers that meet your requirements across the country. Your search can Whatever your care needs, this Directory, the Care then be saved and emailed to others. You can also view Choices helpline and website will be able to point an electronic version of this Directory on the site and have you in the best direction, however you would like care it read to you by using the ‘Browsealoud’ function. information presented.

How solicitors can help

A solicitor can give you impartial advice about wills, a living will, properly known as an ‘advance decision’, making gifts, estate planning and Powers of Attorney. setting out treatment that you do not want to receive in Some can also offer guidance on immediate and long- specified circumstances, which would legally have to be term care plans, making sure (if applicable) the NHS has followed, even if you die as a result. made the correct contribution to your fees. Any proposed gift out of your estate needs careful Lasting Powers of Attorney (LPA) allow you to consideration of the benefits, risks and implications, appoint someone you trust to make decisions about your particularly on any future liability for care costs or tax personal welfare, including healthcare and consent to liability. medical treatment, and/or your property and financial Long-term care: whether you remain in your own affairs. An LPA is only valid once it is registered with the home or move into sheltered or residential care, you may Office of the Public Guardian. It allows for a person of qualify for financial assistance in the form of social care your choice to make decisions on your behalf at a time and NHS-funded care and welfare benefits. when you may be unable. If you don’t have your own solicitor, ask your family The Court of Protection can issue Orders directing or friends for their recommendations. Contact several the management of a person’s property and financial firms, explain your situation and ask for an estimate of affairs if they are incapable of managing their own cost and an idea of timescales involved. Many firms affairs, if they do not have a LPA. The Court procedure is will make home visits if necessary and will adapt their presently very slow and the fees are quite expensive so communications to meet your needs. It’s important to preparing a LPA is always advisable, providing you have find a solicitor who specialises in this area of the law. The somebody sufficiently trustworthy to appoint as your Citizen’s Advice Bureau offers an advice service and will attorney. be able to recommend solicitors in your area. An ‘advance directive’ allows you to communicate The Law Society has a list of solicitors who specialise in your wishes about of future medical treatment but it working with older people. See their website is not legally binding. You may instead wish to make www.lawsociety.org.uk for more details.

Visit www.carechoices.co.uk for further assistance with your search for care 45 Keeping vulnerable adults in Somerset safe from abuse

Who is a vulnerable adult? • other service users; A vulnerable adult is someone aged 18 or over who is, or • neighbours; may be: • friends and associates; and ‘In need of community care services because of a disability, • people who deliberately exploit vulnerable people and age or illness and is unable to take care of themselves, or strangers. unable to protect themselves against significant harm or exploitation.’ (‘No Secrets’ 2:3, Department of Health) Where does abuse happen? Abuse can happen anywhere, for example: What is abuse? Abuse is a violation of an individual’s human and civil • in the street; rights by any other person or people. It can consist of a • at home; single act or repeated acts and can take the following • at a friend’s house; forms: • where you work; • at a day centre, residential home or college; or Physical abuse - Including hitting, slapping, pushing, • somewhere you spend your free time. kicking, misuse of medication and inappropriate restraint or control. What are the signs of abuse? Emotional abuse – Including verbal abuse, humiliation, Possible signs of abuse could include: bullying or the use of threats. • injuries – bruises, broken bones and burns; • lack of personal care; Neglect – The repeated denial of help that a vulnerable • bills not being paid; adult needs which, if withdrawn, will cause them to suffer. • sudden loss of assets, friends or family threatening a Sexual abuse - Direct or indirect sexual activity where the person to gain access to money; vulnerable adult cannot or does not give their consent. • not getting to medical appointments; • changes in behaviour or mood; and Financial abuse – Including theft, fraud, exploitation, pressure in connection with wills, property or • unexplained withdrawal from normal activities and inheritance, or financial transactions, or the misuse or friends, family or community. misappropriation of property, possessions or benefits. How can I report my suspicions of abuse? Discrimination – Including abuse based on a person’s First of all, you should tell someone you can trust. This ethnic origin, religion, language, age, sexuality, gender or could be a: disability. • family member; • friend; Institutional abuse - Including poor care standards, misuse • member of staff; of medication, inappropriate restraint, lack of privacy or personal dignity, lack of flexibility, control and choice, • social worker or nurse; or lack of appropriate care planning and reviews, restricting • an advocate. access to toilet or bathing facilities and lack of record keeping. It is everyone’s responsibility to know about and report abuse of vulnerable people. Who commits abuse? If you, or someone else, are in immediate danger, Vulnerable adults may be abused by a wide range of need medical attention or if a crime has been committed people including: phone the emergency services on 999. If you or an adult you know may be at risk of abuse you • relatives and family members; should phone Somerset Direct on 0845 345 9133. • professional staff; ‘There can be no secrets and no hiding place when it • paid care workers; comes to exposing the abuse of vulnerable adults.’ (‘No • volunteers; Secrets’, Department of Health)

46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Making a complaint

We hope you will be happy with the care and support If the care is being provided by an independent you choose for yourself or someone who matters to agency or organisation, ask to speak to the person who you. However, there may be times when you wish to handles their complaints and feedback. They have a raise a concern, make a comment or suggestion, or a duty to respond to any complaints made. If you are not compliment about the support provided. This may be happy with the way your problem has been dealt with, about anything, from the way you feel you are treated contact the Care Quality Commission (CQC), Citygate, by staff to the food you are served. Gallowgate, Newcastle upon Tyne NE1 4PA tel: You should feel free to make comments and 03000 616161. suggestions about possible improvements to your If your concern or complaint is about Somerset surroundings and the services that have been provided. County Council or any of our staff members, please All care providers are required to have a complaints contact your social worker (or the service user’s social procedure and are actively encouraged to record worker) first. Or, if you are not sure who to contact, then feedback received from service users. The best feedback please contact the Adults and Health Feedback Officer, about a service comes from the people who use it or County Hall, Taunton TA1 4DY. have direct experience of it. If you have something you You can also, at any time, contact the Local feel should be said, then there are a number of ways Government Ombudsman who can offer you guidance you can be heard. and support about making a complaint. All care providers should have their own easy to use individual complaints policy. If you are concerned about the care that you, or a friend or relative is receiving, it Local Government Ombudsman makes sense to speak to the manager of the service PO Box 4771, about your concerns before you take any further action. Coventry CV4 0EH The problem may be resolved quite easily once they Tel: 0345 015 4033 are made aware of it. However, if you need to make a (Monday to Friday, 8.30am to 5.00pm) formal complaint, you should first contact the registered or email: [email protected] owners of the service.

The Registered Care Providers Association Ltd

Founded in 1981 as a professional association, the to information and advice on any matter Registered Care Providers Association Ltd (RCPA Ltd) relevant to the provision of care and represents proprietors, managers and employees of to develop, monitor and evaluate care care providers in Somerset and the surrounding area, strategy and policy and to disseminate whether services are private, voluntary, domiciliary or information to members. residential. Members work with the elderly, as well as RCPA Ltd works in partnership with other agencies adults with a variety of physical and learning disabilities. and organisations to ensure the continued provision of RCPA Ltd provides a valuable gateway, helping high quality care in Somerset. Members are marked with the exchange of information and ideas and fostering a RCPA throughout the listings in this Directory. best practice amongst members. Acting as a voice for care providers, RCPA Ltd aims to represent the views For details about joining the of all members, bringing their concerns and queries Registered Care Providers Association Ltd, to the attention of service commissioners as well as please contact: government and regulatory bodies. Roger Wharton - Executive Officer Amongst the association’s aims is the wish to Tel: 01823 351630 represent the interests, views and concerns of people Email: [email protected] involved with providing care in the Somerset area. Web: www.rcpa.org.uk RCPA Ltd also aims to provide members easy access

Visit www.carechoices.co.uk for further assistance with your search for care 47 New initiatives ‘Tell Us Once’ service

A free and simple service to help you tell us that given the same information. To save you time and worry, someone has died. Somerset’s Registration Service offers a free service which When someone has died, there are a lot of people who can pass this information directly to a number of other need to be told, at a time when you probably feel least government departments and local council services. like doing it. Somerset County Council’s Registration Service provides a service which we hope will make How you can contact us to use the service things easier for you. This service means that when All Registration Offices in Somerset will automatically offer you tell us about a death, we can then contact other the ‘Tell Us Once’ service when you make an appointment organisations on your behalf. to register a death. You can find contact details and opening hours for all of the Registration offices in Somerset How the service can help you at www.somerset.gov.uk/tellusonce. Or, you can phone After someone has died, one of the first things that 0845 345 9144 for information about your local office. The must be done is to legally register the death with the website also tells you more about what information you Council’s Registration Service. Once that’s done, several will need to give us to register a death, and also the services other organisations may still need to be contacted and involved in the partnership of ‘Tell Us Once’.

NHS 111

Anyone in Somerset can phone ‘111’ to access urgent of highly trained call advisers who will be supported by healthcare services. The service builds on the expertise of experienced nurses. They will use a clinical assessment system NHS Direct. The free to call number is available all day, every and ask questions to assess your needs and determine the day to respond to people’s healthcare needs when: most appropriate course of action including: • they need medical help fast, but it’s not a 999 emergency; • callers who are facing an emergency will have an ambulance • they don’t know who to call for medical help or they don’t dispatched without delay; have a GP; • callers who can care for themselves will be provided with • they think they need to go to Accident and Emergency or information, advice and reassurance; another NHS urgent care service; or • callers who require further care or advice will be referred to a • they require health information or reassurance about what service that has the appropriate skills and resources to meet to do next. their needs, for example, a pharmacy or their GP; or • callers who require services outside the scope of NHS 111 will When you phone you will talk with someone from a team be provided with information about an alternative service.

Healthwatch Somerset

Healthwatch Somerset is the local consumer champion • promoting and supporting the involvement of for people of all ages, taking equal account of both local people in the monitoring, commissioning and health and social care issues. It actively seeks the provision of local care services; experiences of local people to feed them into service • obtaining the views of local people and producing planning. reports and recommendations about how services can Healthwatch Somerset will provide a range of be improved; statutory functions including: • representing the views of people who use services, • providing information and advice to the public about carers and the public through a seat on the Health and accessing health and Adult Social Services; Wellbeing Board and on the Clinical Commissioning • making the views and experiences of local people Group; and known to Healthwatch England; • signposting local people with any complaints they

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Healthwatch Somerset continued

may wish to progress relating to NHS service provision Healthwatch is run by the The Care Forum who can to the advocacy provider, SEAP (Support, Empower, currently be contacted through their head office: Advocate, Promote), who are contracted by Somerset County Council for this purpose (they can be Healthwatch Somerset contacted directly): c/o The Care Forum, The Vassall Centre, Gill Avenue, Fishponds, Bristol BS16 2QQ Tel: 0300 3435724 Tel: 01823 751403 Email: [email protected] Email: [email protected] Web: www.seap.org.uk Web: www.healthwatchsomerset.co.uk Useful local and national contacts

Advocacy this disease. Devon House, 58 St Katharine’s Way, London E1W 1JX Tel: 0207 423 3500 Helpline: 0300 222 11 22 Somerset Total Advocacy Email: [email protected] 51 Staplegrove Road, Taunton TA1 1DG Web: www.alzheimers.org.uk Tel: 01823 339494 Fax: 01823 339492 Email: [email protected] Direct Payments

Carers Enham Somerset Direct Payments Advisory Service Compass Carers Enham (Head Office) Enham Place, Enham Alamein, Andover 11-12 Belverdere Trading Estate, Taunton TA1 1BH Hampshire SP11 6JS Tel: 0845 504 6229 Tel: 01823 255911 Monday to Friday 9am to 5pm Email: [email protected] Email: [email protected] Web: www.enham.org.uk Web: www.compasscarers.org.uk Disabilities Carers UK The voice of carers. Advice line: 0808 808 7777 AskSARA Email: [email protected] Web: www.carersuk.org Somerset’s version of AskSARA, the online guided self- assessment tool, provides local advice to help daily living and Princess Royal Trust signposts people to local equipment providers. The UK’s largest provider of comprehensive carers support Web: www.somerset.gov.uk/asksara services. Unit 14, Bourne Court, Southend Road Woodford Green, Essex IG8 8HD Tel: 0844 800 4361 Compass Disability Services Email: [email protected] Web: www.carers.org An organisation of disabled people working through consultation, representation, research and service provision Dementia to improve access to all services and facilities. 11-12 Belverdere Trading Estate, Taunton TA1 1BH Alzheimer’s Society Tel: 0844 984 2828 Email: [email protected] The Alzheimer’s Society run Memory Cafés and Singing for Web: www.compassdisability.org.uk the Brain groups throughout Somerset for carers and the people they care for. Tel: 0117 967 2975 Disabled Living Foundation Web: www.alzheimers.org.uk/site/custom_scripts/ National charity providing advice on mobility and disability branch.php?area=true&areaCode=WESW aids, daily living equipment. 380-384 Harrow Road, London W9 2HU Alzheimer’s Society Helpline: 0845 130 9177 Email: [email protected] The UK’s leading care and research charity for people with Web: www.dlf.org.uk >>

Visit www.carechoices.co.uk for further assistance with your search for care 49 The Cyder Barn A relaxing atmosphere with high standards of care...

A beautifully converted former Blacksmith’s workshop, cottage The Cyder Barn offers a relaxed and homely environment and and barn. The Cyder Barn is pleased to be able to offer 34 provides excellent standards of care, activities, entertainment en-suite rooms with direct access into the landscape gardens and home cooked food for elderly clients looking for day care, and courtyard with some having views across the orchard. long or short-term respite care or permanent care.

West Pennard, Glastonbury, Somerset BA6 8NH | Tel: 01458 834945 www.thecyderbarn.com

Careford Lodge A relaxing atmosphere with high standards of care...

Careford Lodge is a purpose built Residential home set in having a full en-suite and some with complete wet rooms. The 5 acres including a paddock to enable residents to enjoy gardens and general maintenance are kept to a high standard the horses and the country views. The registered manager, and a qualified chef runs the kitchen with innovative menus. Lorraine, has been with the home for over 10 years and has a Regular outings are arranged and daily activities organised. For team of loyal and trained staff. All rooms are a generous size any questions and enquires please contact the address below.

Church Street, Merriott, Somerset TA16 5PR | Tel: 01460 755592 www.carefordlodge.com 50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful local and national contacts continued

>> Drugs and alcohol Aster Living Head Office Sarsen Court, Horton Avenue, Devizes, Wiltshire SN10 2AZ Somerset Drug and Alcohol Partnership Tel: 01380 829000 Fax: 01380 735400 Email: [email protected] Text: 07720 700200 Email: [email protected] Web: www.somersetdap.org.uk Web: www.ridgewaycommunity.org.uk/welcome

Turning Point Aster Living Help at Home Provide a range of drug and alcohol services, helping you Web: www.asterliving.co.uk/services/help-at-home recover from addiction and gain control of your life. Independent Living Centres in the South West Area Offices Bridgwater: 01278 456561 Disabled Living Centre (DLC) Frome: 01373 475560 The Vassall Centre, Gill Avenue, Fishponds, Bristol BS16 2QQ Taunton: 01823 328463 Tel: 01179 653 651 Yeovil: 01935 383360 Monday to Friday by appointment only. Free to residents of Bristol, South Gloucestershire, North Health Somerset, Bath and NE Somerset. There is a fee of £25.00 for assessment if you live outside these areas. End of Life care Web: www.nssomersetendoflifecare.nhs.uk Independent Living Centre St George’s Rd, Semington, Wiltshire BA14 6JQ Motor Neurone Disease Association Phone in advance to make an appointment: 01380 871 007. A charity for assisting people with Motor Neurone Disease, equipment, wheelchairs, beds, stairlifts, financial difficulties Independent Living Centre and general care. Tel: 01604 250505 Isca House, Haven Road, Exeter EX2 8DS Email: [email protected] Wednesday, drop in between 10am and 1pm. Otherwise by Web: www.mndassociation.org appointment only. Tel: 01392 687 276. Email: [email protected] MS (Multiple Sclerosis) Society For assistance and advice about Multiple Sclerosis. Legal advice Tel: 0208 438 0700 Email: [email protected] Web: www.mssociety.org.uk The Law Society Help with finding a solicitor near you who specialises in Somerset Cancer Care Support Group advice about care. Web: www.lawsociety.org.uk Somerset Cancer Care Support Group meets every Tuesday 10.00 to midday at Robin Close Community Hall, Robin Close, Mental health Bishops Hull TA1 5EU. For more information about attending the group or Autism Somerset volunteering for the group phone St Margaret’s helpline: Email: [email protected] 0845 070 8910. Web: www.autismsomerset.org.uk

Home improvement help Mencap The UK’s leading charity for people with a learning disability Aster Living and their families. Can help with small or major adaptations to your home, 123 Golden Lane, London EC1Y 0RT repairs and improvements and home safety checks. Aster Tel: 0207 454 0454 also offer supported housing schemes, including Extra Care Email: [email protected] and retirement homes. Web: www.mencap.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 51 Useful local and national contacts continued

Mind Association British Red Cross - Home from Hospital Service Supports people with mental health problems and Short-term help after a stay in hospital. promotes good mental health in the community. Red Cross House, Livingstone Way, Taunton TA2 6BD 15-19 Broadway, Stratford, London E15 4BQ Tel: 01823 273707 or 0845 331 5000 Tel: 020 8519 2122 Email: [email protected] Web: www.redcross.org.uk Web: www.mind.org.uk Care Aware Mindline Advisory and advocacy service specialising in elderly care Out of hours phone support service. funding advice. Taunton and West Somerset MIND PO Box 8, Manchester M30 9NY The Market Building, Canal Road, Taunton TA1 1PN Tel: 0161 707 1107 Email: [email protected] Tel: 01823 334906 Helpline: 01823 276892 Web: www.careaware.co.uk Web: www.mindtws.org.uk Care Choices Somerset Community RightSteps Publishers of this Directory, Care Choices also run a free Tel: 01278 727447 helpline, designed to generate reports of care providers which match your specific needs. Freephone: 0800 389 2077 Somerset Dementia Adviser Service for more information or visit: www.carechoices.co.uk The Somerset Dementia Adviser Service can tell you where to find the information you need, not only about your illness Independent Age but also the best services for you in Somerset. Speak to an adviser for free and impartial advice on home Tel: 01935 473597 care, care homes, NHS services, housing and other issues. Email: [email protected] Lines are open Monday to Friday from 10am - 4pm. Tel: 0800 319 6789 South Somerset MIND Email: [email protected] Markwick Centre, Dampier Street, Yeovil BA21 4EN Web: www.independentage.org Tel: 01935 474875 Email: [email protected] The Relatives and Residents Association Web: www.southsomersetmind.co.uk Advises older people needing, or living in, residential care and their relatives. Older people 24 The Ivories, 6-18 Northampton Street, London N1 2HY Advice Line: 0207 359 8136 Age UK Email: [email protected] Web: www.relres.org Freepost RTAC-TELC-RHAK, Age UK Advice, Linhay House Ashburton, Devon TQ13 7UP Sensory loss Advice line: 0800 169 6565 Web: www.ageuk.org.uk deafPLUS Provide advice, advocacy and life skills. Age UK Somerset Tel: 01935 415880 Provides a range of services, projects, advocacy, emotional Email: [email protected] and practical support to older people 65 years and over, their Web: www.deafplus.org relatives and carers. Ash House, Cook Way, Bindon Road, Taunton TA2 6BJ Somerset Sight Tel: 0845 643 4709 Email: [email protected] A charity that helps visually impaired people in Somerset. Web: www.ageuk.org.uk/somerset Northfield House 51 Staplegrove Road, Taunton TA1 1DG Aster Living Home from Hospital Tel: 01823 333818 Tel: 01823 69 29 00 Email: [email protected] Web: www.asterliving.co.uk/services/home-from-hospital Web: www.somersetsight.org.uk

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful local and national contacts continued

Other advice Mendip Helpline Aster Living, Flourish House, 2 Cathedral Avenue, Wells BA5 1FD Care Quality Commission (CQC), The Tel: 0333 400 8222 Regulator and inspector of all care services. For general enquiries contact: Sedgemoor Lifeline The Care Quality Commission, Citygate, Gallowgate, Sedgemoor District Council, King Square, Bridgwater TA6 3AR Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Tel: 01278 435776 Email: [email protected] To register a concern or complaint about a care provider contact: South Somerset Careline The Care Quality Commission Houndstone Park, Abbey Manor Park, Yeovil BA21 3RL Finsbury Tower, 103 - 105 Bunhill Row, London EC1Y 8TG Tel: 01935 479815 Web: www.southsomerset.gov.uk Web: www.cqc.org.uk Soldiers, Sailors, Airmen and Families Association (SSAFA) Citizens Advice Bureaux Help and support for people who serve in our Armed Forces, Free, independent and confidential advice. people who used to serve and their families. Web: www.citizensadvice.org.uk SSAFA Forces Help Office, c/o Building 513, Speckington Lane, RNAS Yeovilton, Ilchester, Yeovil BA22 8HT • Mendip Tel: 01935 841331 Email: [email protected] 5 King Street, Frome BA11 1BH Web: www.ssafa.org.uk Tel: 01373 465496 Email: [email protected] Web: www.mendipcab.org.uk Somerset’s District Councils • Sedgemoor The Lions, West Quay, Bridgwater TA6 3HW Council Tel: 01278 455236 Email: [email protected] Cannards Grave Road, Shepton Mallet BA4 5BT Web: www.sedgemoorcab.org.uk Tel: 01749 648999 • South Somerset (Yeovil) Email: [email protected] 40 - 42 Hendford, Yeovil BA20 1UW Web: www.mendip.gov.uk Tel: 01935 421167 Email: [email protected] Sedgemoor District Council • Taunton Bridgwater House, King Square, Bridgwater TA6 3AR Sussex Lodge, 44 Station Road, Taunton TA1 1NS Tel: 0845 408 2540 Tel: 01823 282235 Email: [email protected] Email: [email protected] Web: www.tauntoncab.org.uk Web: www.sedgemoor.gov.uk • West Somerset Advice Bureau Market House Lane, Minehead TA24 5NW South Somerset District Council Tel: 01643 704624 Web: www.westsomersetadvice.org.uk Brympton Way, Yeovil BA20 2HT Tel: 01935 462462 Email: [email protected] Somerset Gateway Web: www.southsomerset.gov.uk The community information database for Somerset. Web: http://somersetgateway.somerset.gov.uk Taunton Deane Borough Council The Deane House, Belvedere Road, Taunton TA1 1HE District helplines Tel: 01823 356356 Email: [email protected] Web: www.tauntondeane.gov.uk Deane Helpline The Control Centre, Kilkenny Court, Station Approach, West Somerset Council Taunton TA2 7QL Tel: 01823 257185 West Somerset House, Killick Way, Williton, Taunton TA4 4QA Email: [email protected] Tel: 01643 703704 Web: www.westsomersetonline.gov.uk Web: www.tauntondeane.gov.uk Email: [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 53 Other services you may be interested in

Somerset County Council provides or helps to your home, someone borrowing books on provide a wide range of services to people across your behalf, or a residential home receiving a the County. Many of these can help make life collection of books. Phone 0845 345 9177 to easier for our older residents and support them in register for the Home Library Service or fill in an staying healthy, active and independent. application form,which is available from libraries and our website: www.somerset.gov.uk. For information or advice about these services, please contact us or visit our website: www. Mobile Libraries: These follow scheduled routes. somerset.gov.uk They all have wheelchair access. For details, phone 0845 345 9177, or you can see the Telephone: You can contact us using one of the schedules on our website. numbers below. Phone lines are open from 8am to 6pm Monday to Friday, and from 9am to 4pm Transport and travel on Saturdays. General Enquiries: 0845 345 9166 We subsidise some bus services in Somerset. Community Services for Adults: 0845 345 9133 For information about services and timetables, phone Traveline on 0871 200 2233 Children and Young People’s Services: 0845 345 9122 Concessionary Bus Passes: Provide free bus travel, subject to certain time restrictions, to 0845 345 9188 Environment: anyone over 66 years of age, or who is eligible on Library Service: 0845 345 9177 the grounds of disability. You can request more Roads and Transport: 0845 345 9155 information and a copy of the application form by visiting: www.somerset.gov.uk/concessionary or Culture and Heritage: 0845 345 9144 by phoning: 0845 345 9155. Fostering and Adoption Enquiries: Community Transport Schemes: Can provide 0800 587 9900 transport for people or community groups whose Email: [email protected] needs are not met by public transport. Charges will depend on which scheme you use. For details Post: Somerset County Council, County Hall, of your local Community Transport visit: Taunton, Somerset TA1 4DY www.somerset.gov.uk/communitytransport or phone: 0845 345 9155. Here are some of the things we do you may SLINKY: An accessible bus service that can be be interested in. used for everything from health appointments The Library Service to shopping trips. A number of SLINKY services operate in different parts of Somerset. To There are static and mobile libraries across find out how to contact your local SLINKY service, Somerset, providing everything from traditional visit: www.somerset.gov.uk/slinky or phone: books to DVDs and CDs. Talking books are 0845 345 9155. available in many libraries and may be accessed free of charge by people who are blind, partially- The Blue Badge Scheme provides parking sighted, dyslexic or unable to hold printed books. concessions to people who have severe walking difficulties, are severely sight impaired or receive Library members may also download e-audio books certain benefits. You can apply for a badge as a and ebooks from www.librarieswest.org.uk. You driver or a passenger. The scheme allows badge can also phone the Enquiry Centre on holders to park close to their destinations and in 01823 336370 to find information on any subject. designated disabled parking bays. To find out if Home Library Service: A free service for people you are eligible, contact the Blue Badge Initial unable to visit a library themselves. It can include Enquiry Support Service on: 0844 463 0213 or volunteers or a mobile library delivering books visit: www.gov.uk/apply-blue-badge.

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Other services you may be interested in

Staying safe Assisted Refuse Collection We have a responsibility to protect vulnerable Somerset Waste Partnership manages waste and adults from abuse or neglect. Abuse can be recycling services on behalf of all local authorities physical, financial, emotional, and sexual, or in Somerset. We offer this free service for people it can be an act of discrimination or neglect. If who have mobility difficulties or an impairment you or someone you know may be experiencing that means they cannot carry their recycling or abuse or neglect, please phone Somerset refuse containers to the kerbside when there is no Direct on: 0845 345 9133 and we will put you one in the household who can assist them. in touch with someone who can help. (See ‘Keeping vulnerable adults in Somerset safe Containers will be collected by the crew from an from abuse’ on page 46.) agreed external point on the property, emptied and returned to that point. Working with many organisations including the To request an assisted collection contact your Police and other councils, we oversee activities district council customer services: that help make Somerset a safe place to live. Here are some contacts you may find useful: Mendip: 01749 648999 Email: [email protected] Age UK (formerly Age Concern) Sedgemoor: 0845 408 2543 For information on preventing falls, and for help Email: [email protected] with making your home safe and secure, phone: 0845 643 4709. South Somerset: 01935 462462 Email: [email protected] Police Neighbourhood Watch: to contact local Taunton Deane: 01823 356346 co-ordinators phone: 01823 363348 or email: Email: [email protected] [email protected] Or do it online at: www.tauntondeane.gov.uk/ Fire Safety: For advice about home safety and assistedwastecollection to request a free home safety visit, log on to: West Somerset: 01643 703704 www.dsfire.gov.uk Email: [email protected] Rogue Traders: Somerset County Council’s District customer services also have information Trading Standards team works with other about what can be put out for collection at the organisations to tackle ‘rogue traders’. kerbside, as well as paid garden waste and bulky waste collections. You can find information about If you have any information about rogue traders all waste services, from recycling sites to advice we would like to know. You can call Citizens on refuse, at: www.somersetwaste.gov.uk. Advice Consumer Helpline on: 0845 404 0506 or the Police on: 101. Advice on how to avoid Learning and Training becoming the victim of a scam is available at: Somerset Skills and Learning provides a wide www.gov.uk (correct at time of writing). range of courses for people of all ages, whether In an emergency: We work with other you want to get a qualification, exercise your organisations to provide services to respond to mind and body or discover a new pastime. These major incidents and plan for them in advance. include everything from Nordic walking and fly fishing, to courses to develop caring skills such as We have produced an ‘Emergency Action listening and counselling and dementia care. Checklist’ for householders with advice For more information you can phone: 0845 688 about what to do before, during and after 0488 or visit: www.learnsomerset.co.uk emergencies. To request a copy phone: where you can search for courses or 0845 345 9188 or visit our website: download a brochure. www.somerset.gov.uk and search for ‘self-help’.

Visit www.carechoices.co.uk for further assistance with your search for care 55 Care home listings

West Somerset care homes

BANBRIDGE HOUSE GLEN LYN 3 The Esplanade, Minehead, Somerset TA24 5QS 2 Tregonwell Road, Minehead, Somerset TA24 5DT Tel: 01643 702275 OP Tel: 01643 702415 OP

GOLDEN GORSE RESIDENTIAL CARE HOME RCPA BLENHEIM LODGE RCPA 4 Alexandra Road, Minehead, Somerset TA24 5DP North Road, Minehead, Somerset TA24 5QB Tel: 01643 702767 LDA Tel: 01643 703588 OP MAYFAIR RESIDENTIAL HOME RCPA CROFT HOUSE RCPA SRC 25 The Avenue, Minehead, Somerset TA24 5AY Bridge Street, Williton, Somerset, TA4 4NR Tel: 01643 706816 MH Tel: 01984 632536 OP D MEADOWCROFT DANESWOOD CARE HOME RCPA The Parks, Minehead, Somerset TA24 8BU Cuck Hill, Shipham, Winscombe, Somerset BS25 1RD Tel: 01643 702106 LDA Tel: 01934 843000 PD LDA YA NORTHFIELD HOUSE Tower Hill, Williton, Somerset TA4 4JR DENE LODGE, THE - MINEHEAD RCPA Tel: 01984 633810 Bircham Road, Alcombe, Minehead, Somerset TA24 6BQ OP PD LDA YA Tel: 01643 703584 OP D TIDINGS RCPA 1 Irnham Road, Minehead, Somerset TA24 5UD DUNSTER LODGE RESIDENTIAL HOME RCPA Tel: 01643 702831 PD LDA MH YA Manor Road, Alcombe, Minehead, Somerset TA24 6EW WESTERLEY RESIDENTIAL CARE King Edward Road, Minehead, Somerset TA24 5JB Tel: 01643 703007 OP Tel: 01643 702066 OP EASTLEIGH CARE HOMES RCPA WOODSIDE Periton Road, Minehead, Somerset TA24 8DT 2 Woodside Close, Minehead TA24 8RZ Tel: 01643 702907 OP D PD LDA SI Tel: 0800 328 6091 LDA YA

FIELD HOUSE (MINEHEAD) WYNDHAM HOUSE RCPA The Parks, Minehead, Somerset TA24 8BU Martlet Road, Minehead, Somerset TA24 5PR Tel: 01643 708751 LDA Tel: 01643 703934 OP D

West Somerset care homes with nursing

EASTLEIGH CARE HOME (NURSING) RCPA WINSOR NURSING HOME, THE Periton Road, Minehead, Somerset TA24 8DT 54 The Avenue, Minehead, Somerset TA24 5AW Tel: 01643 702907 OP D PD LDA SI Tel: 01643 707870 OP D PD SI

MAMSEY HOUSE RCPA Priest Street, Williton, Taunton, Somerset TA4 4NJ Tel: 01984 633712 OP

SRC Provide Specialised Residential Care Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Taunton Deane care homes

ASHBURY – TAUNTON DAIRY HOUSE, THE RCPA Six Acres Close, Roman Road, Taunton, Longrun House, Bishops Hull, Taunton, Somerset TA1 2BD Somerset TA1 5AY Tel: 01823 327713 LDA Tel: 01823 330015 PD LDA SI

ASHLEIGH HOUSE DRAKES PLACE 20 Chip Lane, Taunton TA1 1BZ Taunton Road, Wellington, Somerset TA21 8TD Tel: 01823 350813 PD LDA YA Tel: 01823 662347 OP PD LDA SI YA

BRAMBLES, THE ELM TREE HOUSE Six Acres Close, Roman Road, Taunton TA1 2BD 4 Kilkenny Avenue, Taunton, Somerset TA2 7PJ Tel: 01823 327714 LDA Tel: 01823 322408 MH

BRIDGE HOUSE RCPA ELMSMEAD RCPA 2 Bridgwater Road, Taunton, Somerset TA1 2DS 82 South Road, Taunton, Somerset TA1 3EA Tel: 01823 334797 LDA YA Tel: 01823 333529 LDA YA

BUNGALOW, THE RCPA GOTTON MANOR CARE HOME 2 Ilminster Road, Taunton, Somerset TA1 2DR Gotton, Cheddon Fitzpane, Taunton, Tel: 01823 327050 PD LDA YA Somerset TA2 8LL Tel: 01823 413118 Advert page 60 OP CALWAY HOUSE RCPA Calway Road, Taunton, Somerset TA1 3EQ HALCON HOUSE RCPA Tel: 01823 333283 OP D Hamilton Road, Taunton, Somerset TA1 2EP Tel: 01823 353447 PD YA CATHERINE HOUSE RCPA 131 Hamilton Road, Taunton, Somerset TA1 2EP HUMMINGBIRD CARE RCPA Tel: 01823 286839 LDA Royston Road, Churchinford, Taunton, Somerset TA3 7RE Tel: 01823 602776 OP D PD CEDAR LODGE RCPA Hope Corner Lane, Taunton, Somerset TA2 7PB KNOWLS, THE RCPA Tel: 01823 286158 Advert inside front cover OP D MH YA 86 Trull Road, Taunton, Somerset TA1 4QW Tel: 01823 327080 LDA YA CHURCHVIEW RCPA 8 St Andrews Road, Taunton, Somerset TA2 7BW LANGLEY HOUSE Tel: 01823 323451 YA Langley Marsh, Wiveliscombe, Somerset TA4 2UF Tel: 01984 624612 PD LDA YA CREAM RESIDENTIAL CARE Longrun House, Bishops Hull, Taunton, LAURAL HOUSE Somerset TA1 5AY 3 Buckland Road, Taunton, Somerset TA2 8EW Tel: 01823 424550 PD LDA SI Tel: 07525 156002 OP LDA MH SI

CRIMSON HILL SUPPORT LIMITED LINDEN HOUSE NURSING HOME RCPA The Bungalow, The Elms, Curry Rivel, Linden Hill, Lower Westford, Taunton TA10 0JD Wellington, Somerset TA21 0DW Tel: 01823 255000 LDA Tel: 01823 667711 OP YA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 57 Taunton Deane care homes continued

LITTLE OAKS RESIDENTIAL CARE HOME RCPA MOORHAVEN RCPA 20-22 Bridgwater Road, Taunton, Normandy Drive, Taunton, Somerset TA1 2JT Somerset TA1 2DS Tel: 01823 331524 OP D Tel: 01823 322427 LDA NETHERCLAY HOUSE LONGRUN HOUSE RCPA Bishops Hull, Taunton, Somerset TA1 5EE Bishops Hull, Taunton, Somerset TA1 5AY Tel: 01823 284127 OP Tel: 01823 424550 PD LDA SI Advert page 16 and outside back cover

MANOR HOUSE, THE RCPA NEWHOLME Thurloxton, Taunton, Somerset TA2 8RH Bushy Cross Lane, Ruishton, Taunton, Somerset TA3 5JT Tel: 01823 413777 OP Tel: 01823 442298 LDA

WELLINGTON HOUSE www.wellingtonhouse.net Specialised Residential Care for people with dementia Wellington House is a privately owned home that offers care that puts the person first and the dementia second, personalised to suit each resident and delivered by local well trained staff who understand dementia. Good home cooking and lots of activity feature daily. Respite and day care offered.

LONGfOrTH HOUSE www.longforthhouse.net A modern small ten bedded home that offers residential care to adults with a dementia or low level mental health need. Emphasis is on independence and freedom to live a life that suits you and gives you the opportunity to get involved with how the home is run on a daily basis. Please contact us on 01823 663667 or email: [email protected]

How to contact Somerset County Council Adult Social Care

Somerset Direct Part of Somerset County Council, Somerset Direct provides information about care and If you are not sure who to contact, phone Somerset Direct first. support, mobility, hearing and sight, benefits, Phone: 0845 345 9133 daytime activities, blue badges, social care (Phone lines are open from 8am to 6pm, Monday to Friday, and 9am to 4pm on services and supporting people services for Saturday). older people, people with disabilities and other Email: [email protected] adults with care needs.

www.somerset.gov.uk

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Taunton Deane care homes continued

NYNEHEAD COURT RCPA ST GEORGE’S CARE HOME RCPA Nynehead, Wellington, Somerset TA21 0BW 17 Wilton Street, Taunton, Somerset TA1 3JR Tel: 01823 662481 OP D Tel: 01823 275268 OP

OAK BUNGALOW STANWAY CLOSE AND GREENWAY ROAD Six Acres Close, Roman Road, 18 Stanway Close, Taunton, Somerset TA2 6NJ Taunton, Somerset TA1 2BD Tel: 01823 215706 LDA Tel: 01823 327715 LDA WELLINGTON AND LONGFORTH HOUSE RCPA SRC ORCHARD LEA RCPA Longforth Road, Wellington, Somerset TA21 8RH 75 Bridgwater Road, Taunton, Tel: 01823 663667 Advert page 58 OP D YA Somerset TA1 2DT Tel: 01823 972514 PD LDA SI YA WELLINGTON ROAD, 52 RCPA Taunton, Somerset TA1 5AP POPHAM COURT RCPA Tel: 01823 334132 PD LDA MH YA Courtland Road, Wellington, Somerset TA21 8NF WESTLEIGH HOUSE Tel: 01823 662053 OP D 20 Chip Lane, Taunton, Somerset TA1 1BZ Tel: 01823 284198 OP PD LDA YA PULSFORD LODGE RCPA North Street, Wiveliscombe, WHEELHOUSE, THE RCPA Somerset TA4 2LA Linden Hill, Lower Westford, Tel: 01984 623569 OP D Wellington, Somerset TA21 0DW Tel: 01823 661002 OP PD LDA MH SI YA RECTORY CARE HOME, THE SRC 2 Trinity Road,Taunton, Somerset TA1 3JH WILTON HOUSE RCPA Tel: 01823 324145 D Upper High Street, Taunton, Somerset TA1 3PX Tel: 01823 272633 PD LDA SI YA SAPLINGS, THE Wiltons Orchard, Fons George, Taunton, WOODLANDS FARMHOUSE RESIDENTIAL CARE Somerset TA1 3SA Wrantage, Taunton, Somerset TA3 6DF Tel: 01823 324832 LDA Tel: 01823 481036 OP D PD LDA MH SI YA AD

SEEABILITY - FIENNES HOUSE 31 Drakes Park North, Wellington, Somerset TA21 8SZ Tel: 01823 661529 PD LDA SI YA

SHARPE HOUSE 1 West Road, Wiveliscombe, Somerset TA4 2JS Tel: 01984 629220 LDA

SOMERSET ABBEYFIELD SOCIETY RCPA Heron Drive, Bishops Hull, Taunton, Somerset TA1 5HA Taunton Canal Tel: 01823 334238 OP D PD SI

SRC Provide Specialised Residential Care Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 59 Caring for you For further information please visit www.fshc.co.uk/lp/somerset in Somerset Or contact the Home Manager at your local home.

Four Seasons Health Care provides a range of high quality Gotton Manor Care Home residential, nursing and dementia care services for clients West Monkton, Nr. Taunton, Somerset TA2 8LL looking for either long stay and short stay respite care options. T: 01823 413118 Our highly trained care teams are there to ensure all your social and E: [email protected] medical needs are met. Orchard Court Care Home In a Four Seasons care home, you are assured each person will be treated Harp Chase, Shoreditch Road, Taunton, as an individual, with a personalised care plan designed around thier Somerset TA1 3RY specifi c needs, with the emphasis placed on enhancing well-being. T: 01823 351155 That’s why we’re one of the leading healthcare providers. E: [email protected]

Conveniently located on the outskirts of Taunton town centre, Northway House provides first class care which is tailored to meet the needs of each resident.

Being family owned, we understand the importance of creating a homely and friendly environment for our long term, day care and respite residents • All rooms are en-suite. Our premises and gardens are well maintained • Staff are highly trained and available 24 hours a day • Dedicated Activities Co-ordinators. Outings and entertainment for residents • Home cooked and nutritional food prepared on site and special diets catered for • Affordable first class person-centred care from dedicated, thoughtful and caring staff. Come and see for yourself. We are at 96-98 Kingston Road, Taunton TA2 7SN See our web site www.northwayhouse.co.uk or email [email protected] Or just give us a call on 01823 253999

DUNKIRK MEMORIAL HOUSE

We’re like a big family that every one of our residents belongs to - no one feels left out. Dunkirk Memorial House has 60 rooms, all with en-suite facilities. We know how much being independent means to so many of our residents, so everyone has a key to his or her own room. Round-the-clock care from a team of experienced, registered nurses and dedicated care assistants gives a feeling of security. We have also recently opened our 30 bed Dementia Lodge.

For further information about Dunkirk Memorial House or to arrange

nursing • residential • day care a visit please call the matron on: 01823 432407

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Taunton Deane care homes with nursing

ASPEN COURT LINDEN HOUSE NURSING HOME RCPA Hope Corner Lane, Taunton, Somerset TA2 7PB Linden Hill, Lower Westford, Wellington, Tel: 01823 346000 Advert inside front cover OP D Somerset TA21 0DW Tel: 01823 667711 OP YA BEAUCHAMP HOUSE NURSING HOME Village Road, Hatch Beauchamp, MANOR CARE CENTRE, THE RCPA Taunton, Somerset TA3 6SG Haydon Close, Bishop’s Hull, Tel: 01823 481500 Advert page 33 OP D PD SI YA Taunton, Somerset TA1 5HF Tel: 01823 230238 Advert page 5 OP PD YA CALWAY HOUSE RCPA Calway Road, Taunton, Somerset TA1 3EQ MOUNTBATTEN NURSING HOME RCPA Tel: 01823 333283 OP D 82-84 Trull Road, Taunton, Somerset TA1 4QW CAMELOT HOUSE RCPA Tel: 01823 333019 OP Taunton Road, Wellington, Somerset TA21 9HY

Tel: 01823 666766 Advert page 43 OP D MH NORTHWAY HOUSE RESIDENTIAL HOME RCPA 96-98 Kingston Road, Taunton, CHELSTON PARK NURSING HOME RCPA Somerset TA2 7SN West Buckland Road, Wellington, Somerset TA21 9PH Tel: 01823 253999 Advert page 60 OP Tel: 01823 667066 OP D Advert page 16 and outside back cover OAKTREE COURT Middle Green Road, Wellington, Somerset TA21 9NS DUNKIRK MEMORIAL HOUSE RCPA Tel: 01823 662032 Minehead Road, Bishops Lydeard, OP D PD Taunton, Somerset TA4 3BT ORCHARD COURT CARE HOME Tel: 01823 432407 Advert page 60 OP D Harp Chase, Shoreditch Road, Taunton, Somerset TA1 3RY FIRS NURSING HOME, THE RCPA 251 Staplegrove Road, Taunton, Somerset TA2 6AQ Tel: 01823 351155 Advert page 60 OP D MH Tel: 01823 275927 OP ORCHARD PORTMAN HOME RCPA FRETHEY HOUSE Orchard Portman, Taunton, Somerset TA3 7BQ Frethey Lane, Bishops Hull, Taunton, Somerset TA4 1AB Tel: 01823 336457 OP D MH Tel: 01823 253071 OP POPHAM COURT RCPA GOTTON MANOR CARE HOME Courtland Road, Wellington, Gotton, Cheddon Fitzpane, Taunton, Somerset TA2 8LL Somerset TA21 8NF Tel: 01823 413118 Advert page 60 OP Tel: 01823 662053 OP D

HAMILTON PARK NURSING HOME RCPA SHERFORD MANOR CARE HOME RCPA 6 Hamilton Road, Taunton, Somerset TA1 2EH Wyvern Road, Taunton, Somerset TA1 4RA Tel: 01823 256650 OP Tel: 01823 337674 OP D MH YA

LAVENDER COURT RCPA WEY HOUSE NURSING HOME Roman Road, Old Whittington, Norton Fitzwarren, Taunton, Somerset TA1 2BB Taunton, Somerset TA4 1BT Tel: 01823 279151 OP D YA Tel: 01823 337391 D PD MH SI YA AD

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 61 Sedgemoor care homes

APPLE TREE HOUSE AND HOLLY TREE COTTAGE CHURCH ROAD, 1 RCPA 243a Berrow Road, Berrow, Wembdon, Bridgwater, Somerset TA6 7RQ Burnham-on-Sea, Somerset TA8 2JQ Tel: 01278 453635 PD LDA YA Tel: 01278 788228 LDA COTSWOLD HOUSE ASHCOTT LAWNS RCPA Somerset Court, Harp Road, Brent Knoll, Chapel Hill, Ashcott, Catcott, Highbridge, Somerset TA9 4HQ Brigwater, Somerset TA7 9PJ Tel: 01278 760555 LDA Tel: 01458 210149 OP D COURT HOUSE RETIREMENT HOME BARTON GRANGE Market Cross, Church Street, Cheddar, Barton Road, Winscombe, Somerset BS27 3RA Somerset BS25 1DP Tel: 01934 742131 Advert page 64 OP Tel: 01934 842827 OP FERNERY HOUSE BEAUFORT HOUSE 7 The Esplanade, Burnham-on-Sea, 7 Rectory Road, Burnham-on-Sea, Somerset TA8 1BB Somerset TA8 2BY Tel: 01278 794627 LDA Tel: 01278 786320 OP FRIARN HOUSE RESIDENTIAL HOME RCPA BERROW ROAD, 201A 35 Friarn Street, Bridgwater, Somerset TA6 3LJ Burnham-on-Sea, Somerset TA8 2JF Tel: 01278 445115 OP D Tel: 01278 786358 LDA FRITH HOUSE RCPA SRC BLACKDOWN HOUSE Steart Drive, Burnham-on-Sea, Somerset Court, Harp Road, Brent Knoll, Somerset TA8 1AA Highbridge, Somerset TA9 4HQ Tel: 01278 782537 OP D Tel: 01278 761905 LDA GORDON VILLA BRIDGWATER COURT 15 Taunton Road, Bridgwater, Somerset TA6 3LP 42 Market Street, Bridgwater, Somerset TA6 3EP Tel: 01278 458018 OP D PD LDA MH SI YA AD Tel: 01934 708772 LDA YA GREATWOOD HOUSE BROUGHTON LODGE RCPA Somerset Court, Harp Road, Brent Knoll, 88 Berrow Road, Burnham-on-Sea, Highbridge, Somerset TA9 4HQ Somerset TA8 2HN Tel: 01278 760555 LDA Tel: 01278 782133 Advert page 64 OP D GREENGATES CHATHAM HOUSE RCPA 26 Fore Street, , 46 Wembdon Rise, Bridgwater, Bridgwater, Somerset TA6 6PY Somerset TA6 7QZ Tel: 01278 663871 LDA Tel: 01278 427758 OP GREENHILL HOUSE RCPA CHERRY TREES Tweentown, Cheddar, 28 Berrow Road, Burnham-on-Sea, Somerset TA8 2EX Somerset BS27 3HY Tel: 01278 792962 LDA Tel: 01934 740547 OP D

SRC Provide Specialised Residential Care Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Sedgemoor care homes continued

GUNTERS GROVE FARM NEWTON LODGE Shurton, Bridgwater TA5 1QH 139 Berrow Road, Burnham-on-Sea, Tel: 01278 653671 LDA Somerset TA8 2PN Tel: 01278 787321 OP YA KINGSLEIGH RESIDENTIAL RCPA 78 Berrow Road, Burnham-on-Sea, NORTHCROFT Somerset TA8 2HJ Barrows Road, Cheddar, Somerset BS27 3BD Tel: 01278 792768 OP Tel: 01934 744734 LDA

KNOLL HOUSE NORTHMEAD HOUSE Somerset Court, Harp Road, Brent Knoll, 3 Northmead Drive, Puriton, Highbridge, Somerset TA9 4HQ Bridgwater, Somerset TA7 8DD Tel: 01278 760555 LDA Tel: 01278 683478 LDA

LAKESIDE HOUSE OAK TREES RCPA SRC Somerset Court, Harp Road, Brent Knoll, Rhode Lane, Bridgwater, Somerset TA6 6JF Highbridge, Somerset TA9 4HQ Tel: 01278 451125 OP D Tel: 01278 760555 LDA OLD VICARAGE, THE (CANNINGTON) LAURELS RESIDENTIAL HOME, THE RCPA Brook Lane, Cannington, Bridgwater, Westfield Lane, Draycott, Cheddar BS27 3TN Somerset TA5 2HP Tel: 01934 742649 OP Tel: 01278 653688 LDA

LIMES RESIDENTIAL HOME, THE RCPA OLD VICARAGE, THE (STOCKLAND BRISTOL) RCPA 41 Church Street, Bridgwater, Stockland Bristol, Bridgwater, Somerset TA5 2PZ Somerset TA6 5AT Tel: 01278 652352 OP Tel: 01278 422535 OP D PARK VIEW LODGE, THE 1 Westfield Road, Burnham-on-Sea, 18 Huntspill Road, Highbridge, Somerset TA8 2AW Somerset TA9 3DQ Tel: 01278 789444 LDA Tel: 01278 786618 LDA MH YA PORLOCK HOUSE MENDIP HOUSE Somerset Court, Harp Road, Brent Knoll, Somerset Court, Harp Road, Brent Knoll, Highbridge, Somerset TA9 4HQ Highbridge, Somerset TA9 4HQ Tel: 01278 761913 LDA Tel: 0117 974 8400 LDA RED GABLES MILTON HOUSE RCPA 1 Pinnocks Croft, Berrow, Burnham-on-Sea, West Street, Bridgwater, Somerset TA6 3RH Somerset TA8 2NF Tel: 01278 422235 OP D Tel: 01278 786607 PD LDA YA

MINSTER, THE RNIB KATHLEEN CHAMBERS HOUSE Mill Street, North Petherton, Bridgwater, 97 Berrow Road, Burnham-on-Sea, Somerset TA6 6LX Somerset TA8 2PG Tel: 01278 661528 PD LDA YA Tel: 01278 782142 OP SI

SRC Provide Specialised Residential Care Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47

Visit www.carechoices.co.uk for further assistance with your search for care 63 Court House Retirement Home, Cheddar

Court House is a very special place to live, the very fact that it is made up of different areas of accommodation adds to its attraction. The Main House with gracious large rooms with full en-suite looking out onto different aspects and personalized with Resident’s own furniture and pictures etc. A spacious Drawing Room with doors to a covered veranda and patio area leading onto lawns and flower beds.

The Courtyard which has lovely vaulted accommodation with full en-suite and cleverly concealed kitchenettes where Residents can Putting all of this together with the very special care given by make a cup of tea or a snack for themselves or their guests and small dedicated staff that respect and give privacy and dignity to all who raised gardens so that the people living there may, if they so wish live here, you can see why people who come to live at Court House plant and tend their own flowers. are so happy to have found this very special place. The lovely cottage accommodation full of character with a large Victorian style conservatory looking towards St. Andrews Church and Market Cross, Church Street, Cheddar, Somerset BS27 3RA doors opening out from a lovely sitting room to a tranquil garden. T: 01934 742131

“One of the most beautiful and well kept retirement www.courthouseretirementhome.co.uk homes I’ve ever seen”. the photographer Broughton Lodge

88 Berrow Road, Burnham on Sea TA8 2HN

Because care is a person to person subject we do not have a web site, we prefer people to visit, see who we are, what we do & how we do it.

Rated “ Fully compliant” by CQC, 2011, 2012 and 2013

CQC EXPERT BY EXPERIENCE STATED “I feel I cannot put it more clearly than to say Broughton Lodge gives the impression of being a real home (with a small ‘h’) rather than one with a capital H and this opinion was reinforced by the residents...”

Tel: 01278 782133 Email: [email protected]

Holywell is a family owned and run nursing home located in the village of Brent Knoll in Somerset. We specialise in medium to long term care, plus we offer a flexible respite care service. For over 25 years we have built a Holywell Nursing Home reputation for providing high quality care in a friendly and supportive Tel: 01278 760601 Email: [email protected] environment. www.holywellnursinghome.co.uk

64 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Sedgemoor care homes continued

ROSEWOOD LODGE & BROOK HOUSE SYDENHAM HOUSE RCPA 11-13 Friarn Street, Rosewood, Bridgwater, Frederick Road, Bridgwater, Somerset TA6 4NG Somerset TA6 3LH Tel: 01278 422763 OP D Tel: 01278 457676 LDA MH YA TOWANS CARE HOME, THE RCPA ROUSE Berrow Road, Burnham-on-Sea, 40 Main Street, Othery, Bridgwater, Somerset TA8 2EZ Somerset TA7 0QE Tel: 01278 782642 OP Tel: 01278 421844 OP D PD LDA MH SI YA AD TUDOR LODGE RCPA STAFFORD LODGE 8 Brightstowe Road, Burnham-on-Sea, 87 Berrow Road, Berrow, Burnham-on-Sea, Somerset TA8 2HW Somerset TA8 2PF Tel: 01278 784277 OP Tel: 01278 784067 LDA WELLFIELD HOUSE STREET FARM Manor Road, Catcott, Bridgwater, The Street, Draycott, Somerset BS27 3TH Somerset TA7 9HT Tel: 01934 744930 LDA Tel: 01278 722405 OP

Sedgemoor care homes with nursing

ANGELS (STRATTON HOUSE) LTD RCPA HOLYWELL NURSING HOME RCPA 15 Rectory Road, Burnham-on-Sea, 120 Brent Street, Brent Knoll, Highbridge, Somerset TA8 2BZ Somerset TA9 4BB Tel: 01278 787735 OP D Tel: 01278 760601 Advert page 64 OP D PD

AXBRIDGE COURT NURSING HOME RCPA MILTON HOUSE RCPA West Street, , Somerset BS26 2AA West Street, Bridgwater, Tel: 01934 733379 OP Somerset TA6 3RH Tel: 01278 422235 OP D BURNHAM LODGE NURSING HOME RCPA 147 Berrow Road, Burnham-on-Sea, ROSARY NURSING HOME, THE Somerset TA8 2PN Mayfield Drive, Durleigh, Bridgwater, Tel: 01278 783230 OP Somerset TA6 7JQ Tel: 01278 727500 OP D PD SI BURNHAM NURSING AND RESIDENTIAL CENTRE, THE ST MICHAEL’S 19 Oxford Street, Burnham-on-Sea, Cheddar Road, Axbridge, Somerset TA8 1LG Somerset BS26 2DW Tel: 01278 781757 OP PD Tel: 01934 732358 PD YA

HILLVIEW NURSING HOME RCPA 36 Berrow Road, Burnham-on-Sea, Somerset TA8 2EX Tel: 01278 783192 OP D

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 65 South Somerset care homes

ALL SEASONS CARE HOMES RCPA BURNWORTHY HOUSE RCPA 1 & 1a Orchard Villas, Perry Street, South Chard, South Street, South Petherton, Somerset TA13 5AD Somerset TA20 2QF Tel: 01460 240116 OP D Tel: 01460 220747 PD LDA CAREFORD LODGE RCPA ASHCROFT Church Street, Merriot, Somerset TA16 5PR 30 Ashcroft, Chard, Somerset TA20 2JH Tel: 01460 755592 Advert page 50 OP Tel: 01460 394061 LDA YA CARRINGTON HOUSE RCPA ASHLEY HOUSE Carrington Way, Wincanton, Somerset BA9 9BE The Avenue, Langport, Somerset TA10 9SA Tel: 01963 321500 OP D Tel: 01458 250386 OP D CARY BROOK RCPA AUTISM WESSEX MIDDLE PATH Millbrook Gardens, , Somerset BA7 7EE 58 Middle Path, Crewkerne, Tel: 01963 359700 OP D Somerset TA18 8BG CHARD MANOR Tel: 01460 727070 LDA YA Tatworth Road, Chard, Somerset TA20 2DP Tel: 01460 261016 BEECH TREE HOUSE RESIDENTIAL HOME RCPA LDA YA High Street, Keinton Mandeville, Somerton, CHURCH VIEW RCPA Somerset TA11 6DZ Chapel Hill, Odcombe, Somerset BA22 8UH Tel: 01458 223369 D Tel: 01935 863973 LDA BEECHWOOD HOUSE CARE HOME RCPA COMPTON VIEW RESIDENTIAL CARE HOME 60 West Coker Road, Yeovil, RCPA 267 St Michael’s Avenue, Yeovil, Somerset BA21 4NB Somerset BA20 2JA Tel: 01935 476203 OP Tel: 01935 472793 OP COOL RUNNINGS TOO BLACKBERRY HILL RCPA RCPA Ansford Road, Castle Cary, Somerset BA7 7HG 63 The Park, Yeovil, Somerset BA20 1DF Tel: 01935 474700 Tel: 01963 350032 LDA YA OP D PD SI

BRAUNTON RCPA ELEIGHWATER HOUSE RETIREMENT HOME RCPA 23 Grove Avenue, Yeovil, Somerset BA20 2BD Eleighater House, Combe St Nicolas, Chard TA20 3AG Tel: 01935 422176 OP Tel: 01460 67532 Advert below OP

More than just a care home Eleighwater House Retirement Home, the small home set in the heart of Somerset. Caring for 5 residents in a relaxed, homely environment. A home where residents truly feel part of the family, joining in with day to day activities, where family and friends are always welcome, joining us for Sunday Lunch or afternoon tea. Registered with the Care Quality Commission. Visit our website www.eleighwaterhouse.co.uk or www.carehomes.co.uk for our recommendations.

George and Tabitha offer you a warm welcome to Eleighwater House near Chard Tel: 01460 67532

SRC Provide Specialised Residential Care Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

66 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care South Somerset care homes continued

ELMS RESIDENTIAL HOME, THE RCPA LATIMER LODGE RESIDENTIAL HOME RCPA Yeovil Marsh, Yeovil, Somerset BA21 3QG 38 Preston Road, Yeovil, Somerset BA21 3AQ Tel: 01935 425440 OP D PD SI Tel: 01935 474520 OP

EVERTON ROAD, 5 RCPA LODGE, THE Yeovil, Somerset BA20 1UF Portway, Langport, Somerset TA10 0NQ Tel: 01935 862900 PD LDA Tel: 01458 252543 LDA YA

FIR VILLA RESIDENTIAL CARE HOME RCPA LUFTON MANOR COLLEGE OF FE Camel Street, Marston Magna, Lufton, Yeovil, Somerset BA22 8ST Yeovil, Somerset BA22 8DB Advert page 68 Tel: 01935 403120 LDA Tel: 01935 850670 OP D PD LDA MH SI MAPLES, THE Catherines Close, Castle Cary, Somerset BA7 7HP GROVELANDS RCPA SRC Tel: 01963 351991 45 Grove Avenue, Yeovil, Somerset BA20 2BE LDA Tel: 01935 475521 OP D MOORLANDS RESIDENTIAL HOME 2 Moorlands Road, Merriott, Somerset TA16 5NF HAZELWELL LODGE RCPA SRC 67 Station Road, Ilminster, Tel: 01460 744250 OP Somerset TA19 9BQ NEW CAREFORD LODGE, THE Tel: 01460 527600 OP D MH Church Street, Merriott, Somerset TA16 5PR Tel: 01460 755920 HIGHFIELD HOUSE RESIDENTIAL CARE HOME RCPA OP High Street, Castle Cary, Somerset BA7 7AN OAKLEA CARE RCPA Tel: 01963 350697 OP 5 Preston Grove, Yeovil, Somerset BA20 2BG

HOLLIES CARE HOME, THE RCPA Tel: 01935 479721 PD LDA MH Florida Street, Castle Cary, Somerset BA7 7AE OLD FARMHOUSE, THE - BRIARS, THE Tel: 01963 350709 OP Avishayes Lane, Chard, Somerset TA20 1RU HOUNDSTONE COTTAGE Tel: 01460 660580 LDA 1-2 Houndstone Cottages, Brympton, Yeovil, Somerset BA22 8TF PERRY COURT RCPA Perry Court Farm, Perry Street, Chard, Somerset TA20 2QG Tel: 01935 421236 PD Tel: 01460 221468 OP LDA YA HUISH HOUSE RCPA Huish Episcopi, Langport, Somerset TA10 9QP PORTCULLIS HOUSE RCPA SRC Tel: 01458 250247 PD LDA YA The Embankment, Langport, Somerset TA10 9RZ Tel: 01458 250800 OP D IVELHURST NURSING HOME RCPA 27 Preston Road, Yeovil, Somerset BA21 3AD PRESTON PARK HOUSE RCPA Tel: 01935 426777 OP D PD SI YA Preston Road, Yeovil, Somerset BA20 2EF Tel: 01935 474023 OP D KNIGHTS TEMPLAR COURT Throop Road, Templecombe, RUSSETT HOUSE Somerset BA8 0HR 52b Southway Drive, Yeovil, Somerset BA21 3ED Tel: 01963 370317 OP D Tel: 01935 425911 LDA

SRC Provide Specialised Residential Care Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 67 Fir Villa Residential Care Home We provide excellent person-centred care in a beautiful, tranquil setting. Please feel free to visit or contact us at any time. Tel: 01935 850670 Camel Street, Marston Magna, Somerset BA22 8DB www.firvilla.co.uk

Sunnyside Residential Home is a traditional character home situated within walking distance of Chard town centre, Somerset, offering high standards of professional care.

• Residential & Dementia Care • Quiet garden with a fi sh pond • Respite & Day Care • Varied activity programme • Excellent reputation • Freshly prepared healthy meals • Homely & Friendly environment • Single rooms majority are en suite • 24 hour care by highly trained staff

For more information please feel free to visit or contact us at any time.

Sunnyside Residential Home Crewkerne Road, Chard, Somerset TA20 1EZ Tel: 01460 239406 Email: [email protected] Web: www.solcareltd.co.uk

Castle House Nursing Home Ltd. We Care Enough To Make A Diff erence

We believe we offer the best nursing care services in the area - we give special attention to all our residents. We have a lot to offer you. Our services include: • High quality Nursing Care • High Staff : Resident ratio • Person-centred care

You’re always welcome here. Come in and chat with us. We’re really looking forward to meeting with you and discussing your needs. Call 01458 223780 or visit www.castlehousenursinghome.com

Castle St, Keinton Mandeville, Somerton, TA11 6DX offi [email protected]

YEW TREE COTTAGE Residential Home Tel: 01460 64735 // 07714 899324 Yew Tree Cottage is a small privately We Provide: owned Home, registered for providing • permanent residential care quality individual care to both the elderly • respite, short or long stay and those suffering with dementia in Hornsbury Hill, Chard, Somerset TA20 3DB • day care seven days a week Email: [email protected] excellent home from home surroundings. www.ambridgeestates.co.uk For further information please contact Sarah Ambridge RGN, RMN, Proprietor

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care South Somerset care homes continued

SELWYN HOUSE SUNNYMEADE RCPA 52 Southway Drive, Yeovil, Helliers Close, Chard, Somerset TA20 1LJ Somerset BA21 3ED Tel: 01460 63563 OP D Tel: 01935 479143 LDA SUNNYSIDE RESIDENTIAL HOME RCPA SHIPLEY HOUSE RCPA Crewkerne Road, Chard, Somerset TA20 1EZ 10 Station Road, Ilminster, Tel: 01460 239406 Advert page 68 OP Somerset TA19 9BD Tel: 01460 556280 LDA YA VAUGHAN LEE HOUSE RCPA Orchard Vale, Ilminster, Somerset TA19 0EX SOUTH CARY HOUSE RCPA Tel: 01460 520770 OP South Street, Castle Cary, Somerset BA7 7ES Tel: 01963 350272 OP WESSEX HOUSE RCPA Pesters Lane, Somerton, Somerset TA11 7AA SPEKE COURT, 2 Tel: 01458 273594 OP D Speke Close, Ilminster, Somerset TA19 9BJ Tel: 01460 556280 LDA YA WISTERIA COTTAGE RCPA 18 Lower Odcombe, Odcombe, SPRING VIEW Somerset BA22 8TX Preston Grove, Yeovil, Somerset BA20 2DU Tel: 01935 864392 LDA Tel: 01935 474303 LDA WISTERIA HOUSE RESIDENTIAL HOME RCPA SPRINGSIDE 6 Montacute Road, Tintinhull, Yeovil, 71 Halcombe, Chard, Somerset TA20 2DU Somerset BA22 8QD Tel: 01460 663400 LDA Tel: 01935 822086 OP D

SUNNINGDALE LODGE RCPA YEW TREE COTTAGE RESIDENTIAL HOME Sunningdale Road, Yeovil, Somerset BA21 5LD Hornsbury Hill, Chard, Somerset TA20 3DB Tel: 01935 422980 OP D Tel: 01460 64735 Advert page 68 OP D

South Somerset care homes with nursing

CASTLE HOUSE NURSING HOME LTD RCPA FERNS NURSING HOME RCPA Castle Street, Keinton Mandeville, 141 St Michaels Avenue, Yeovil, Somerton, Somerset TA11 6DX Somerset BA21 4LW Tel: 01458 223780 Advert page 68 OP PD Tel: 01935 433115 OP

ELLISCOMBE HOUSE NURSING HOME HENDFORD CARE HOME WITH NURSING Higher Holton, Wincanton, Somerset BA9 8EA 166 Hendford Hill, Yeovil BA20 2RG Tel: 01963 33370 Advert page 70 OP D PD SI Tel: 01935 470400 Advert page 70 OP D YA

ELROI MANOR RCPA HORTON CROSS NURSING HOME RCPA West Hill, Suddon, Wincanton, Somerset BA9 8BA Horton Cross, Ilminster, Somerset TA19 9PT Tel: 01963 335770 OP D MH Tel: 01460 521440 OP

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 69 Shouldn’t all care homes be like Aurora’s?

Wincanton, Somerset Martock, Somerset Yeovil, Somerset 01963 333 70 01935 823467 01935 470400 [email protected] [email protected] [email protected]

South Somerset care homes with nursing continued

HURST MANOR NURSING HOME RCPA ORCHARDS, THE RCPA Hurst, Martock, Somerset TA12 6JU Orchard Lane, Crewkerne, Somerset TA18 7AF Tel: 01935 823467 Advert page 70 OP D Tel: 01460 762670 OP PD YA

IMMACOLATA HOUSE PRESTON PARK HOUSE RCPA Portway, Langport, Somerset TA10 0NQ Preston Road, Yeovil, Somerset BA20 2EF Tel: 01458 254200 Advert inside front cover OP D Tel: 01935 474023 OP D

SHERBORNE HOUSE CARE HOME RCPA IVELHURST NURSING HOME RCPA 27 Preston Road, Yeovil, 131 Sherborne Road, Yeovil, Somerset BA21 4HF Somerset BA21 3AD Tel: 01935 423210 OP D Tel: 01935 426777 OP D PD SI YA TYNDALE NURSING HOME RCPA 36 Preston Road, Yeovil, Somerset BA21 3AQ KNOLL CARE HOME LTD, THE RCPA Tel: 01935 472102 33 Preston Road, Yeovil, OP Somerset BA21 3AE VICARAGE HOUSE NURSING HOME Tel: 01935 421822 OP The Old Vicarage, Hambridge, Langport, Somerset TA10 0BG LA FONTANA Tel: 0845 869 2976 OP Fold Hill Lane, Martock TA12 6PQ

Tel: 01935 829900 OP D PD MH WESSEX HOUSE RCPA Advert inside front cover Pesters Lane, Somerton, Somerset TA11 7AA Tel: 01458 273594 OP D OAK LODGE CARE HOME RCPA Lordsleaze Lane, Chard, WEST ABBEY CARE CENTRE RCPA Somerset TA20 2HN Stourton Way, Yeovil, Somerset BA21 3UA Tel: 01460 672580 OP D Tel: 01935 574567 Advert page 5 OP D PD YA

Ham Hill

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 71 Mendip care homes

AMBERLEIGH FERNDALE Isaacs Close, Street, Somerset BA16 0LS 131 Whitstone Road, Shepton Mallet BA4 5PS Tel: 01458 840865 LDA Tel: 01749 345885 LDA

AVALON COURT RESIDENTIAL HOME RCPA FIELD HOUSE RCPA High Street, Butleigh, Glastonbury, Somerset BA6 8SZ Cannards Grave Road, Shepton Mallet BA4 4LU Tel: 01458 851572 OP Tel: 01749 342006 OP D

BENDALLS FARM FLETCHER HOUSE RCPA Green Ore, Near Wells, Somerset BA5 3EX Glastonbury Road, Wells, Somerset BA5 1TN Tel: 01761 241014 LDA MH Tel: 01749 678068 OP D

CENTENARY HOUSE RCPA GRANGE, THE 70 Charlton Road, Shepton Mallet, Somerset BA4 5PD Priddy Road, Green Ore, Wells, Somerset BA5 3EN Tel: 01749 342727 OP Tel: 01749 674431 LDA MH YA

CHERRYTREES GREENHILL GRANGE RESIDENTIAL HOME LTD RCPA Cherry Grove, Frome, Somerset BA11 4AW Catherston Close, Frome, Somerset BA11 4HR Tel: 01373 452965 LDA Tel: 01373 471688 OP

CRITCHILL COURT RCPA SRC JASMINE Lynwood Close, Frome, Somerset BA11 4DP Dod Lane, Glastonbury, Somerset BA6 8BZ Tel: 01373 461686 OP D Tel: 01458 832490 LDA

CYDER BARN, THE RCPA MELLIFONT ABBEY Glastonbury Road, West Pennard, The High Street, Wookey, Wells, Somerset BA5 1JX Glastonbury, Somerset BA6 8NH Tel: 01749 672043 OP MH Tel: 01458 834945 Advert page 50 OP D PD OLD POLICE HOUSE, THE EAST COURT Catch Road, Nunney, Frome, Somerset BA11 4NE Doctors Hill, Wookey, Wells, Somerset BA5 1AR Tel: 01373 836211 LDA Tel: 01749 673122 LDA OLD RECTORY, THE (CHEWTON MENDIP) ELDERMERE Chewton Hill, Chewton Mendip, Knowle Lane, Shepton Mallet, Somerset BA4 4PF Radstock, Somerset BA3 4NQ Tel: 01749 344642 LDA Tel: 01761 241620 LDA ST BeneDicT’S St Benedict’s is a family run business established in 1984. We are a caring home for the elderly in nUrSing hOMe a warm and friendly atmosphere providing: gLaSTOnBUry The Vicarage - General nursing and For further information or to arrange an residential appointment to view the home, please telephone Mr Philip White 01458 833275 The Deanery- Dementia nursing

Day care and short term stays are also Taking Care of You available in both buildings

SRC Provide Specialised Residential Care Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

72 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Mendip care homes continued

OLD RECTORY, THE (NUNNEY) SOUTHLAWNS RCPA High Street, Nunney, Frome, Highfield Road, Street, Somerset BA16 0JJ Somerset BA11 4LZ Tel: 01458 443635 OP D Tel: 01373 836747 OP ST CECILIA CARE HOME SRC ROWDEN HOUSE RCPA 1 Hitchen Lane, Shepton Mallett, 2 Vallis Road, Frome, Somerset BA11 3EA Somerset BA4 5TZ Tel: 01373 462271 OP D Tel: 01749 342809 OP D PD SI

SENSE TUDORS RESIDENTIAL CARE HOME, THE RCPA 30 Norbins Road, Glastonbury, Street Road, Glastonbury, Somerset BA6 9JF Somerset BA6 9EQ Tel: 01458 833152 LDA SI Tel: 01458 831524 OP

Mendip care homes with nursing

ARTHUR’S COURT GLEN RESIDENTIAL & NURSING HOME, THE 27 Highfield Road, Street, Somerset BA16 0JJ Shapway Lane, Evercreech, Tel: 01458 442319 OP D PD Nr Shepton Mallett, Somerset BA4 6JS Tel: 01749 830369 OP BELMONT VILLA CARE HOME RCPA 58-62 Weymouth Road, Frome, Somerset BA11 1HJ PONDSMEAD CARE HOME Tel: 01373 471093 OP Shepton Road, Oakhill, Bath, Somerset BA3 5HT CATHERINE HOUSE GENERAL NURSING HOME Tel: 0345 293 7658 OP D PD YA Cork Street, Frome, Somerset BA11 1BL Tel: 01373 451455 OP D YA ROSSETTI HOUSE CARE HOME Welshmill Lane, Frome, CLARE HALL NURSING HOME Somerset BA11 2LL Ston Easton, Radstock, Somerset BA3 4DE Tel: 01373 489500 OP D PD SI YA Tel: 01761 241626 OP D YA ST BENEDICT’S NURSING HOME FOSSE HOUSE NURSING HOMES RCPA South Street, Stratton-on-the-Fosse, St Benedict Street, Glastonbury, Radstock, Somerset BA3 4RA Somerset BA6 9NB Tel: 01458 833275 Advert page 72 Tel: 01761 233018 OP OP D PD SI

FROME CARE VILLAGE TORRWOOD CARE CENTRE Styles Hill, Frome, Somerset BA11 5JR Gilbert Scott Road, South Horrington, Tel: 01373 473113 OP D PD MH SI AD Wells, Somerset BA5 3FB Tel: 01749 675533 OP GLASTONBURY CARE HOME RCPA Pike Close, off Sedgemore Way, WELLS NURSING HOME, THE RCPA Glastonbury, Somerset BA6 9PZ Henton, Wells, Somerset BA5 1PD Tel: 01458 836800 OP D Tel: 01749 673865 OP

SRC Provide Specialised Residential Care Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse drugs and alcohol RCPA Member of the Registered Care Providers Association Somerset - see page 47 Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 73 Index Advertisers are in bold

These indices will assist you in your search for care. Home care providers are shown below, followed by all care homes presented alphabetically. Other advertisers are listed on page 78.

Home care providers

Allied Healthcare 23 Horton House 25 Ruby Care 27 Age UK 23 House of St Martin 25 Somerset Care Community Amber Home Care Ltd 23 iCare 25 Bridgwater 27 Chard 27 Ash House 23 Kylemore Care Services Ltd 25 Minehead 27 Beauchamp House Libertas Care Limited 25 Mendip 27 Home Care 23 Sedgemoor 27 Lifeline Homecare 25 Taunton Deane 27 Blue Moon Care Limited 23 Lifeways Community Care 25 Yeovil 27 Bluebird Care 23 Lufton Manor College 25 Somerset Domiciliary Service 27 Brunelcare Domiciliary Managed Care Ltd 25 Care Services 23 Somerset LD Services (1) 27 Mencap – Taunton Deane Butterfields Home Services 23 Somerset LD Services (3) 27 Support Services 25 Butterfly Home Help 23 South West Independence Mencap – Yeovil Support Service 25 Limited Care at Home 27 C L Lifestyles Care Services 23 Mr Frederik John Eaton 25 START (Weston-Super-Mare) 27 Candlelight Homecare 23 NAS Community Services Sterling Care 27 Care South Home (Somerset) 25 Care Services 23 Suite 33, Yeovil Neighbourhood Care HQ 25 Innovation Centre 27 Carewatch Wyvern 23 Netherclay Home Care 25 Carroll’s Home Care 23 Tansonville 27 Newcross Healthcare Solutions Castle Care Wessex 23 Limited (Taunton) 27 Total Care 27 Churchview Care Services Nurse Plus and Carer Way Ahead Care - Somerset 27 (Minehead) 23 Plus UK Ltd 27 Wey House Nursing Home 27 Churchview Care Services One to One Homecare Ltd 27 Wisteria House (Taunton) 23 Prestige Nursing Ltd 27 Residential Home 27 Convivium Care Limited 23 Quality Home Care Services 27 Woodrift 27 Coombe Farm 23 County Nursing Ltd 23 Crimson Hill Support Ltd 23 Dunster Lodge Domiciliary Care 23 Flourish Court 25 G.H. Quality Care Ltd 25 Gatchell Oaks Care (GO Care) 25 Kilve Beach Home Instead Senior Care 25

74 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

All care homes / care homes with nursing A Braunton 66 Cool Runnings Too 66 All Seasons Care Homes 66 Bridge House 57 Cotswold House 62 Amberleigh 72 Bridgwater Court 62 Court House Retirement Home 62 Angels (Stratton House) Ltd 65 Broughton Lodge 62 Cream Residential Care 57 Apple Tree House and Bungalow, The 57 Holly Tree Cottage 62 Burnham Lodge Nursing Home 65 Critchill Court 72 Arthur’s Court 73 Burnham Nursing and Crimson Hill Support Limited 57 Ashbury – Taunton 57 Residential Centre, The 65 Croft House 56

Ashcott Lawns 62 Burnworthy House 66 Cyder Barn, The 72 Ashcroft 66 C D Ashley House 66 Calway House 57, 61 Dairy House, The 57 Ashleigh House 57 Camelot House 61 Daneswood Care Home 56 Aspen Court 61 Careford Lodge 66 Dene Lodge, The - Minehead 56 Autism Wessex Middle Path 66 Carrington House 66 Drakes Place 57 Avalon Court Cary Brook 66 Residential Home 72 Dunkirk Memorial House 61 Castle House Axbridge Court Nursing Home 65 Nursing Home Ltd 69 Dunster Lodge Residential Home 56 B Catherine House 57 Banbridge House 56 Catherine House General E Nursing Home 73 Barton Grange 62 East Court 72 Cedar Lodge 57 Beauchamp House Eastleigh Care Home Nursing Home 61 Centenary House 72 (Nursing) 56 Beaufort House 62 Chard Manor 66 Eastleigh Care Homes 56

Beech Tree House Chatham House 62 Eldermere 72 Residential Home 66 Chelston Park Nursing Home 61 Eleighwater House Beechwood House Care Home 66 Cherry Trees 62 Retirement Home 66 Belmont Villa Care Home 73 Cherrytrees 72 Elliscombe House Bendalls Farm 72 Nursing Home 69 Church Road, 1 62 Berrow Road, 201a 62 Elm Tree House 57 Church View 66 Blackberry Hill 66 Elms Residential Home, The 67 Churchview 57 Blackdown House 62 Elmsmead 57 Clare Hall Nursing Home 73 Blenheim Lodge 56 Elroi Manor 69 Compton View Residential Brambles, The 57 Care Home 66 Everton Road, 5 67

Visit www.carechoices.co.uk for further assistance with your search for care 75 Index continued Advertisers are in bold

All care homes / care homes with nursing continued

F H Latimer Lodge Residential Home 67 Ferndale 72 Halcon House 57 Laural House 57 Fernery House 62 Hamilton Park Nursing Home 61 Laurels Residential Home, The 63 Hazelwell Lodge 67 Ferns Nursing Home 69 Lavender Court 61 Hendford Care Home Field House (Minehead) 56 Limes Residential Home, The 63 with Nursing 69 Field House (Shepton Mallet) 72 Linden House Highfield House Residential Nursing Home 57, 61 Fir Villa Residential Home 67 Care Home 67 Little Oaks Residential Firs Nursing Home, The 61 Hillview Nursing Home 65 Care Home 58 Fletcher House 72 Hollies Care Home, The 67 Lodge, The 63 Fosse House Nursing Home 73 Holywell Nursing Home 65 Lodge, The (Langport) 67 Frethey House 61 Horton Cross Nursing Home 69 Longrun House 58 Friarn House Houndstone Cottage 67 Lufton Manor College of FE 67 Residential Home 62 Huish House 67 M Frith House 62 Hummingbird Care 57 Mamsey House 56 Frome Care Village 73 Hurst Manor Nursing Home 71 Manor House, The 58 G I Manor Care Centre, The 61 Glastonbury Care Home 73 Immacolata House 71 Maples, The 67 Glen Lyn 56 Ivelhurst Nursing Home 67, 71 Mayfair Residential Home 60 Glen Residential & Nursing Meadowcroft 56 J Home, The 73 Mellifont Abbey 72 Jasmine 72 Golden Gorse Mendip House 63 Residential Care Home 56 K Milton House 63, 65 Gordon Villa 62 Minster, The 63 Kingsleigh Residential 63 Gotton Manor Care Home 57, 61 Moorhaven 58 Knights Templar Court 67 Grange, The 72 Moorlands Residential Home 67 Knoll Care Home Ltd, The 71 Greatwood House 62 Mountbatten Nursing Home 61 Knoll House 63 Greengates 62 Knowls, The 57 N Greenhill Grange Residential Home Ltd 72 L Netherclay House 58 Greenhill House 62 La Fontana 71 New Careford Lodge, The 67 Grovelands 67 Lakeside House 63 Newholme 58 Gunters Grove Farm 63 Langley House 57 Newton Lodge 63

76 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

All care homes / care homes with nursing continued

Northcroft 63 Porlock House 63 St Benedict’s Nursing Home 73

Northfield House 56 Portcullis House 67 St Cecilia Care Home 73

Northmead House 63 Preston Park House 67, 71 St George’s Care Home 59

Northway House Pulsford Lodge 59 St Michael’s 65 Residential Home 61 Stafford Lodge 65 R Nynehead Court 59 Stanway Close and Rectory Care Home, The 59 Greenway Road 59

O Red Gables 63 Street Farm 65

Oak Bungalow 59 RNIB Kathleen Sunningdale Lodge 69 Oak Lodge Care Home 71 Chambers House 63 Sunnymeade 69 Rosary Nursing Home, The 65 Oak Trees 63 Sunnyside Rosewood Lodge & Residential Home 69 Oaklea Care 67 Brook House 65 Sydenham House 65 Oaktree Court 61 Rossetti House Care Home 73 Old Farmhouse, T Rouse 65 The - Briars, The 67 Tidings 56 Rowden House 73 Old Police House, The 72 Torrwood Care Centre 73 Russett House 67 Old Rectory, The Towans Care Home, The 65 (Chewton Mendip) 72 S Townsend Lodge 69 Old Rectory, The (Nunney) 73 Saplings, The 59 Tudor Lodge 65 Old Vicarage, SeeAbility - Fiennes House 59 Tudors Residential The (Cannington) 63 Care Home, The 73 Selwyn House 69 Old Vicarage, The Tyndale Nursing Home 71 (Stockland Bristol) 63 SENSE 73

Orchard Court Care Home 61 Sharpe House 59 V

Orchard Lea 59 Sherborne House Care Home 71 Vaughan Lee House 69 Sherford Manor Care Home 61 Orchard Portman Home 61 Vicarage House Shipley House 69 Nursing Home 71 Orchards, The 71 Somerset Abbeyfield Society 59 W P South Cary House 69 Wellfield House 65 Park View 63 Southlawns 73 Wellington and Perry Court 67 Speke Court, 2 69 Longforth House 59

Pondsmead Care Home 73 Spring View 69 Wellington Road, 52 59

Popham Court 59, 61 Springside 69 Wells Nursing Home, The 73

Visit www.carechoices.co.uk for further assistance with your search for care 77 Index continued Advertisers are in bold

All care homes / care homes with nursing continued

Wessex House 69, 71 Wheelhouse, The 59 Woodlands Farmhouse Residential Care 59 West Abbey Care Centre 71 Wilton House 59 Woodside 56 Westerley Residential Care 56 Winsor Nursing Home, The 56 Wyndham House 56 Westleigh House 59 Wisteria Cottage 69 Y Wey House Wisteria House Yew Tree Cottage Nursing Home 61 Residential Home 69 Residential Home 69

Other advertisers

Acer House 42 Chelston Gardens Notaro Care Homes Agincare 22 Dementia Nursing Home Inside front cover 16, Outside back cover Notaro Homecare 24 Aspen Court Inside front cover Clarence Park Inside front cover Notaro Live in Care 24 Aurora Care Limited 70 Country Court Care Group Promoting Independence 17 Avery Healthcare 42 Inside back cover Serenita Inside front cover Barchester 5 Four Seasons Health Care 60 Somerset Care Group, The 33 Bloomfield Care Home 5 Humanicare 26 Somerset County Council Adult Social Care 58 Camelot Care Group 43 Immacolata House Stuart House Inside front cover Campania Inside front cover Inside front cover Summer Lane Care Home Care Choices Website 12, 26, 60, 68 Kingsfisher Lodge Care Home 5 Inside back cover Care South 33 Kris Scotting Care Consultants 32 Suttons Stairlifts 15 Cedar Lodge Inside front cover La Fontana Inside front cover Vane Hill Inside front cover

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN978-1-910362-02-0 Ref. No: 4001/Somerset5/0514. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Somerset County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. National Sales Manager: Paul Leahy. Regional Team Manager: Russell Marsh. Senior Sales Executives: Elaine Bartlett, Debbie Feetham. Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworkers: Holly Cornell, Gemma Cook.

78 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Country Court Care FP.indd 1 30/04/2014 11:01 Netherclay Home Care Ltd

Call 01823 668400Make a Positive Choice

We provide quality home care to support service users to live independently in their own homes.

Netherclay Home Care is one of Somerset County Council’s Approved Strategic Partners, a group of 8 companies providing quality care and support services throughout Somerset.

Netherclay Home Care has delivered care and support in Taunton Deane and surrounding villages for Quality Care in Beautiful Surroundings over 12 years. We focus on what is good in life; activities, beautiful surroundings, good food, friends, entertainment and company. We are a local company with local knowledge and nationally recognised standards. • Enjoy full restaurant service • A positive attitude promoting respect and independence Netherclay Home Care was awarded a partnership • Personalised care and nursing support, giving 24 hour peace of mind contract in 2004 to deliver Home Support, a Sitting • Your care - your choice Service, Initial Response, Children & Families Taunton, Somerset, TA1 5EE Services and Supporting People Service in the area. Netherclay House Care Home Personalised residential care and support delivered by well Direct Payments - Choice, Control and Independence trained, caring, friendly staff in a warm relaxed atmosphere, set in beautiful, luxurious surroundings. Talk to our friendly staff about Direct Payments and how you can take control of your care and support. Netherclay also offers self contained apartments for independent They can put you in touch with the right people living in the grounds, next to the main care home. Pets welcome. Tel: 01823 284127 visit us at: www.netherclayhouse.co.uk Call 01823 668400 For more information please visit our website at: Chelston Park Nursing Home Wellington, Somerset, TA21 9PH www.netherclayhomecare.co.uk Personalised nursing care providing a caring, individualised Netherclay Home Care Ltd approach where staff have the skills to help residents make Hawkeridge House, Chelston Business Park, choices about living each day in a way that is tailored around Wellington TA21 8YA their needs. email: [email protected] Tel: 01823 667066 visit us at: www.chelstonpark.co.uk

Chelston Gardens Dementia Nursing Home Wellington. Somerset, TA21 9PH www.netherclayhomecare.co.uk A purpose built, forward looking home, where design combines with personalised care to create a peaceful, harmonious atmosphere in which residents are supported to make the most of each day.

Tel: 01823 667066 visit us at: www.chelstongardens.co.uk

A local care service with local knowledge and nationally recognised standards visit our website www.homecaresomerset.co.uk

Netherclay - F-P.indd 1 22/04/2014 15:32