Social Care and Support for Adults The Somerset Directory 2014/15 Somerset Levels The comprehensive guide to choosing and paying for care and support Community support • care at home • care homes • specialist care For adults of working age, older people who have disabilities, mental health conditions, a sensory loss or general frailty. Publications In association with Also available electronically at www.carechoices.co.uk www.somerset.gov.uk and in spoken word through Browsealoud Contents Welcome from Somerset County Council 4 Paying for care 37 – 42 Regions covered by this Directory 4 Will we contribute towards your care costs? 37 How can this Directory help? 6 Working out your contribution 37 What is the difference between care and support? 6 Attendance Allowance 38 Personal budgets 38 Where do I start? 6 – 10 Direct Payments 38 Help and advice 6 Paying for care homes 39 Writing your support plan 7 NHS Nursing Care Contribution 40 Help for carers 8 NHS Continuing Care Funding 40 ‘Compass Carers’ - the carers support What will you have to pay for your care? 40 service for Somerset 8 Fee levels in Somerset from April 2014 41 Carers’ assessment 8 Third party payments 41 Carers’ information, support and counselling 9 Health and wellbeing 10 Specialist care 42 – 44 Staying safe from falls 10 Dementia care 42 Residential dementia care checklist 43 Support in the community 11 – 17 Mental health 44 Somerset’s ‘You Can Do’ Service 11 Learning disability 44 Home Improvement Agencies 11 Physical disability 44 Leaving hospital 13 Red Cross Home from Hospital service 13 Essential information 45 – 47 Aster home from hospital service 14 This Directory’s free helpline 45 Somerset Active Living 14 How solicitors can help 45 Day time care and support 15 Keeping vulnerable adults in Somerset safe from abuse 46 Meals 15 Making a complaint 47 Equipment 15 The Registered Care Providers Association Ltd 47 Advice from an independent occupational therapist 17 New initiatives 48 Somerset Gateway 17 ‘Tell Us Once’ service 48 Care and support at home 19 – 27 NHS 111 48 Home care 19 Healthwatch Somerset 48 Live-in care 19 Useful local and national contacts 49 – 53 Home care agency checklist 21 Home care providers (listings) 23 Other services you may be interested in 54 – 55 Housing with support, or care and support 30 Care home listings (see map on page 4) 56 Sheltered and retirement housing 30 n West Somerset 56 Extra Care housing 30 n Taunton Deane 57 Housing-related support is now called ‘Pathways’ 30 n Sedgemoor 62 n South Somerset 66 Care homes 31 – 34 n Mendip 72 Types of homes 31 Checking quality 32 Index 74 – 78 Care home contracts - independent advice 32 Choosing a care home 32 All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission Care homes checklist 34 (CQC) and neither Somerset County Council nor Care Choices can be held liable for any errors or omissions. The information contained in How can Somerset County Council help you? 35 – 37 this Directory was correct at the time of going to print. The inclusion of Independent Living Teams (Reablement service) 35 advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Somerset County Council. Understanding you – assessments 35 Occupational therapy (OT) assessment 36 Telehealth 36 To obtain extra copies of this Directory, free of charge, Coping with a sensory loss 37 call Care Choices on 01223 206953. Advocacy 37 This Directory is available electronically at www.carechoices.co.uk. Alternative formats There is also a Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from Somerset County Council Welcome to the 2014/15 edition of the Somerset Care Care Quality Commission (the independent health and and Support Directory. I hope you will find it valuable, if social care regulator) to raise the standards of care and you want to know more about what support or care is support in Somerset. If you would like to tell us about available for yourself, or for a relative or friend. If you pay your experience of using any of the services listed in this for your care and support services yourself or if they are Directory, please phone Somerset Direct on: paid for by the local authority (see page 37), this Directory 0845 345 9133. will help you to find the care and support you need, that National and local policies about social care change suits your circumstances every year, so please double check with us before making Somerset County Council is committed to helping any decisions that have financial implications for you or people maintain their quality of life, where possible your family. There will be many changes that start in April in their own home. As you know, local authorities 2015 as a result of the Government’s new Care Bill, more such as ours continue to be under significant financial information about these changes will be available on our pressures. However, making sure that the most vulnerable website later in the year. members of our communities are safe and well cared You can contact Somerset County Council on: for still remains this Council’s highest priority. We know 0845 345 9133 for information, advice and support. If it is that deciding what care and support is best for you or appropriate, we can refer you to our own social care staff someone you care for can be difficult. or the right partner organisation. One in ten people in the UK cares for friends or family members. We support unpaid carers in various ways, for Clare Steel example by providing training, links to support groups Lead Commissioner Adults and Health and by paying towards short breaks (often called respite). Director of Adult Social Services Please see page 8 for more information about carer Somerset Direct: 0845 345 9133 support. Email: [email protected] Somerset County Council works closely with colleagues Web: www.somerset.gov.uk in the health services, registered care providers and the Regions covered by this Directory West Somerset BATH AND Care homes 56 NORTH SOMERSET NORTH EAST SOMERSET Care homes with nursing 56 Cheddar Taunton Deane Burnham- Frome on-Sea Wells Shepton Care homes 57 Minehead Glastonbury Mallet Care homes with nursing 61 Watchet Bridgwater Street Sedgemoor Dulverton Care homes 62 Wincanton Wiveliscombe Taunton Somerton Care homes with nursing 65 Wellington Yeovil South Somerset DEVON Ilminster Care homes 66 Crewkerne DORSET Chard Care homes with nursing 69 Mendip Care homes 72 Care homes with nursing 73 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care F_BAR_6628 Somerset Care Choice_FP_V2_Layout 1 20/03/2014 15:40 Page 1 Happy as Larry with Barchester care homes Did you know? We have a wide range of activities available so you can learn new hobbies or continue with ones you love! We take individual choices very seriously at Barchester. Our carefully selected and well-trained staff take time to get to know the people we care for. We help them to feel at home, to maintain their interests, make new friendships and improve their quality of life. We’re proud of the support we offer. We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help. www.barchester.com Bloomfield Kingfisher Lodge The Manor West Abbey Salisbury Road, Chestnut Walk, Haydon Close, Stourton Way, Paulton, Bristol, Saltford, Bristol, Bishops Hull, Preston, Yeovil, BS39 7BD BS31 3BG Taunton, TA1 5HF BA21 3UA 01761 441 327 01225 560 034 01823 230 238 01935 574 567 Visit www.carechoices.co.uk for further assistance with your search for care How can this Directory help? We know that many people and their carers, perhaps with ways to be flexible and tailored to what you need. The a little support, can successfully live at home and enjoy Directory doesn’t list all the community support available their life to the full. in Somerset, so when you develop your support plan, Our key principles are that we want people to remain in consider what else is available locally. control of their lives, to remain independent and to have Although we have laid out the Directory in a way to the opportunity to make their own choices about their make it easy to follow, the support you need may be built care and support arrangements. up from each section, as it can all link up to provide the Many people, who in the past may have had a package most suitable support for you. of care to support them, with a little imagination, can Finally, will Somerset County Council be able to help often find other, more flexible and suitable ways to you pay for what you need? As a general rule, if you have help them. This Directory covers some of these things, over £23,250 in income and savings, no we can’t; if you called ‘support in the community’ before moving into have less than this and you meet our eligibility criteria for the more well known services, such as home care and care, yes we can. This is explained in much more detail care homes. These services too, are developing more starting on page 37.