IBM Canada Ltd. Software Announcement A09-0645, dated June 16, 2009
IBM SurePOS ACE V7 adds new functionality including support for GS1 DataBar coupon standard
Table of contents 1 At a glance 6 Offering Information 1 Overview 6 Publications 2 Key prerequisites 7 Technical information 2 Planned availability date 10 Software Services 2 Description 11 Ordering information 4 Reference information 16 Terms and conditions 5 Program number 18 Prices 5 Education support
At a glance
tm IBM® SurePOS Application Client/Server Environment (ACE) V7 provides the following new functions:
• GS1 DataBar coupon support for January 2010 sunrise • Increased number of supported tax plans • Increased expansion of tender varieties for flexibility in grouping and reporting tenders • Expanded operator performance department groups and operator authorization model selection • Enhanced comparison price support increases customer receipt information on savings
IBM SurePOS ACE Electronic Payment Support (EPS) V7 delivers the following new functions:
• Signature Limit by Amount • VeriFone pinpad support for MX830, MX850, MX860 payment terminals • Gift card tender option added to EPS reconciliation report search criteria
Overview
The comprehensive IBM SurePOS ACE for 4690 Operating System (OS) point-of- sale (POS) application is designed to help supermarket, hypermarket, chain drug retailers, and general merchandise retailers optimize customer service and improve reliability at the POS. This powerful object-oriented POS application combines checkout support, electronic marketing, data maintenance, account management, and other accounting processes in a versatile package. SurePOS ACE software handles multiple tenders and offers many features designed to help customers stay current with technology and streamline store processes.
ACE software is enabled to support IBM Store Integrator (SI), including the Graphical User Interface (GUI), and IBM Data Integration Facility (DIF) software, which helps real-time sales data analysis.
ACE V7 delivers support for GS1 DataBar Coupons based upon the "GS1 North American Coupon Application Guideline Using GS1 DataBar Reduced Space Symbology (RSS) Expanded Symbols" published in September 2007, and the GS1
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 1 A09-0645 DataBar POS Implementation Guide for Coupons. Industry-wide transition from UPC5 encoded coupons to GS1 DataBar encoded coupons is planned for completion in January 2010.
Beginning in 2010, GS1 DataBar bar codes may be used for encoding items for trade as well as for manufacturer and store coupons. Prior releases of IBM SurePOS ACE have provided support for scanning GS1 DataBar (formerly Reduced Space Symbology) encoded items, and the delivery of the GS1 DataBar Coupon support positions retailers for these industry changing initiatives.
More information on GS1's new coupon standard and its implementation may be found at
http://www.gs1.org.
Key prerequisites
Refer to the Technical information section for details.
Planned availability date
July 10, 2009: English
Refer to the complete letter for national language availability.
Description
IBM SurePOS ACE V7 includes all the functions previously announced as well as the following new functions:
• GS1 DataBar Coupon support for January 2010 sunrise The IBM SurePOS ACE Application implements full support for the GS1 DataBar Coupon ("North American Coupon Application Guideline Using GS1 DataBar (RSS) Expanded Symbols," dated September 2007). The implementation provides support for each of the data fields within the GS1 DataBar Coupon fields, enabling features such as:
– Complex validation for offers – New methods of providing discounts – Coupon start and expiration date support – The ability to limit coupons to a specific retailer – The ability to disable multiplication for in-store manufacturer coupons – Manufacturer and store coupon support – More information about the new coupon standard and its implementation may be found at http://www.gs1.org • Increased number of supported tax plans The number of supported tax plans has been doubled from four to eight, thereby providing the retailer with the ability to sell a wider range of products within the store in areas with varied tax requirements. This addition allows retailers to tax at unique tax rates and it also prevents the need for combining tax plans. • Food stamp taxability enhancement Many states require sales tax to be forgiven on the portion of a transaction paid for with the United States Food and Nutrition Service Supplemental Nutrition Assistance Program (SNAP, previously referred to as the Food Stamp Program).
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 2 A09-0645 For example, in some states the tax on all SNAP-eligible purchases maybe forgiven, regardless of the SNAP tender amount.
If a customer purchases items that are taxable and not SNAP eligible, the tax may not be forgiven for those particular items in the transaction.
This change enables retailers to select whether the SNAP tender amount or all SNAP-eligible purchase amounts are nontaxable when SNAP tendering. • Tax Exempt Enhancements Retailers can select to calculate and log the tax exempt identification collected while processing a tax exemption. The identification entered may be numeric or alphanumeric. This information is stored in the transaction log to enable tracking and auditing by the retailer. Additional details about the tax exemption are also logged with the exemption data, including the amount of sales for which tax was exempted in total and by tax plan.
This function allows retailers to track the tax exempt ID, the amount of sales exempted from tax for each tax plan, the amount of sales exempted from tax for all tax plans, and the amount of tax exempted for each tax plan. The tax exempt details can be accumulated at the store level. • Increased expansion of tender varieties for flexibility in grouping and reporting tenders Tender varieties have been increased from six to nine, enabling a total of 72 supported tenders. This change has been made to minimize the impact to the supporting database files, while providing the retailer with more tender definitions and greater flexibility for grouping and reporting tenders. • Expanded operator performance department groups Operator performance statistics are tracked by operator within the operator performance file. The number of subtotal groups has been expanded from 20 to 40, which enables retailers to review data from more major departments within the store. This data is frequently used as an identification of cashier related shrink and improves the retailer's ability to perform detection. • Operator authorization model selection Operators are usually created from operator models contained within the system. This enhancement allows the user to select the model number from a list which also contains the description of the model, improving both usability and accuracy. • Comparison price support The comparison price support has been enhanced to support more complex pricing, including split package and base plus one pricing with deal quantities. This change enables more detailed information to be communicated on the customer's receipt on their savings. • Increase in the number of points that can be redeemed on a coupon Attracting loyal customers is a key part of every retailer's business. One of the methods used to attract and retain loyal customers is through the use of loyalty cards and continuity programs. This enhancement allows for increased limits on the number of points redeemed for primary and secondary points totals, allowing the retailer more flexibility when designing and implementing their programs. • Customer birth date receipt masking In order to improve customer privacy, when a customer's birth date is entered to meet a restricted sale requirement, this feature allows the retailer to be able to mask the date of birth (DOB) information on the customer's sales receipt. • Serviceability and performance enhancements – Load terminal options by terminal number or range This change provides support staff with the capability to specify a single terminal, a set of terminals, or a range of terminals when reloading terminal options. This allows the support staff to remotely update and reload options
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 3 A09-0645 for a subset of terminals in the store. This function is useful when changes are required for only a portion of the terminals in a store, such as pharmacy or customer service lanes. – Electronic journal performance improvements This feature improves the performance of the Electronic Journal by adding a disk caching algorithm to reduce disk I/O during Electronic Journal updates. • Printing enhancements – Native mode support for the 4610-2CR/2NR printer Native mode support for IBM Retail Store Solutions' newest two station thermal printer models (4610-2CR and 4610-2NR) has been added, providing support for up to 80 lines-per-second printing. – Print bar code on receipt This function provides the retailer with the capability to print promotional bar code information in the loyalty section of the customer receipt. Support has been added to allow definition and printing of bar codes within the loyalty messages printed on customer receipts when using a 4610 printer. Bar code types UPC-A, UPC-E, EAN, EAN-8, ITF, and Code 128(c) may all be printed. – Printing performance enhancements Version 7 of IBM SurePOS ACE has been enhanced to further optimize printing to maximize the throughput capabilities of supported printer models.
ACE EPS V7 includes all the functions previously announced and the following new functions:
• Signature limit by amount (EPS) Retailers may now improve Electronic Payment tendering time by only requiring a paper or electronic signature from customers when an EPS tender exceeds a retailer set limit in options. The amount is selectable by tender, allowing the retailer to set different limits based upon their card processing agreements. • VeriFone pinpad support for MX830, MX850, MX860 payment terminals IBM SurePOS ACE V7 now supports the MX830, MX850, and MX860 payment terminals from VeriFone. In addition to the basic features of these pinpads, support has been added for contactless payments, multiple encryption keys for added security, and Smart Card WIC EBT. • Add gift card to choices when printing a reconciliation report A new gift card tender option has been added to the search criteria for the EPS reconciliation report, allowing retailers to separate these tenders from credit card tenders in the reconciliation report.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
http://www.ibm.com/able/product_accessibility/index.html
Reference information
• Refer to Software Announcement A07-1375, dated May 08, 2007 • Refer to Software Announcement A07-2479, dated December 11, 2007
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 4 A09-0645 Availability of national languages
These products will be translated into Canadian French when there is an interested customer. Contact Brand Management.
Program number
Program Program number VRM name
5639-BA1 7.1.0 SurePOS ACE V7 5697-N81 SurePOS ACE 1 yr. Reg/Renewal 5697-N82 SurePOS ACE 1 yr. After Lic 5697-N83 SurePOS ACE 3 yr Reg 5697-N84 SurePOS ACE 3 yr Renewal 5697-N85 SurePOS ACE 3 yr After Lic The SI GUI is a feature of the Store Integrator product that can be ordered by using the following product numbers when using ACE V7: IBM Store Integrator V3 (5639-P71) IBM Store Integrator 1 yr Registration/Renewal 5639-P72 IBM Store Integrator 1 yr After License 5639-P73 IBM Store Integrator 3 yr Registration 5639-P74 IBM Store Integrator 3 yr Renewal 5639-P75 IBM Store Integrator 3 yr After License 5639-P76
Program Program number VRM name
5639-BA2 7.1.0 SurePOS ACE/EPS V7 5697-N87 SurePOS ACE/EPS 1 yr Reg/Renewal 5697-N88 SurePOS ACE/EPS 1 yr After Lic 5697-N89 SurePOS ACE/EPS 3 Yr Reg 5697-N90 SurePOS ACE/EPS 3 yr Renewal 5697-N91 SurePOS ACE/EPS 3 yr After Lic
Product identification number
Maintenance Maintenance Program PID number 1 year PID number 3 year PID number
5639-BA1 5697-N81, N82 5697-N83, N84, N85 5639-BA2 5697-N87, N88 5697-N89, N90, N91
Education support
The following self-study education offerings are currently available for IBM SurePOS ACE:
Course name Course number Class style
IBM SurePOS ACE V6 Planning RE2110 Self study IBM SurePOS ACE V6 Programming RE2210 Self study Education for IBM SurePOS ACE Version 7 will be added to the education sites below as it becomes available. For course descriptions, or to enroll for these and other Retail Store Solutions Education courses, IBM, Business Partner, and customer personnel should visit the following Web sites:
• IBM customers http://www.ibm.com/services/weblectures/retailed
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 5 A09-0645 • IBM Business Partners http://www.ibm.com/services/weblectures/dlv/smartzone • IBM employees http://lt.be.ibm.com/smartzone
Offering Information
Product information is available via the Offering Information Web site
http://www.ibm.com/common/ssi
Publications
One copy of the following publications is shipped with the basic machine-readable material for the product indicated:
ACE 5639-BA1
• Borland Turbo Vision for DOS Programmer's Guide (GK2T-0554) on a separate CD- ROM • Rogue Wave® Introduction and Reference Manual Tools h.++ (GK2T-0555) CD- ROM • IBM Agreement for Acquisition of Software Support (GI19-0246) • License Information (LI) for ACE (GC23-8602 in hardcopy form)
ACE EPS 5639-BA2
• IBM Agreement for Acquisition of Software Support (GI19-0246) • License Information (LI) for EPS (GC23-8603 in hardcopy form)
Displayable softcopy publications: ACE manuals are offered in displayable softcopy form.
These displayable manuals can be viewed with the Adobe® Acrobat Reader, which is offered free on the Internet.
Copies of the following unlicensed publications are available online http://www.ibm.com/solutions/retail/store/support 1.Under Links, select Publications 2.Under Applications, select ACE
Form Title Number
SurePOS ACE Plng and Inst'n Guide V7 G362-0548 SurePOS ACE Guide to Operations V7 G362-0549 SurePOS ACE Programming Reference V7 G362-0550 SurePOS ACE EPS Users Guide V7 G362-0551 SurePOS ACE General Information V7 G362-0547 SurePOS ACE Master Index V7 G362-0552
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 6 A09-0645 Technical information
Specified operating environment
Hardware requirements For additional technical information, visit the following Web site, and select "Products" http://www.ibm.com/solutions/retail/store/
The following is the minimum server configuration for ACE V7 and ACE/EPS V7 that is supported without using the SI GUI (separately orderable).
• The minimum configuration (depending on the hardware or software configuration) for back-office controllers using the SurePOS ACE product is a Pentium® 300 MHz processor (4690 OS V5, or later) with at least 64 MB of memory.
The following is the minimum client configuration for ACE V7 and ACE/EPS V7 that is supported without using the SI GUI (separately orderable).
• IBM 4694 with Pentium 300 (minimum 32 MB of memory) • SurePOS 700 Series (minimum 32 MB of memory) supported by the 4690 OS V5, or later
The following list is the POS I/O that is supported by ACE V7 and ACE/EPS V7 when attached to clients:
• 2 x 20 alphanumeric display • Full-screen video • tm IBM 4820 SurePoint flat panel display (touch and non-touch) • Handheld scanner • Scanner/scale • Scale • Cash drawer (dual support) • 50-key POS keyboard • Alphanumeric POS keyboard • Matrix keyboard • Model 3/4 POS printers • 4610 printer (most models of single or dual station xx3 and above) • 4610 Models 2CR and 2NR two station thermal printers (native mode support) • One, two, or three track keyboard MSR • Programmable power • Coin dispenser • PIN pads: – VeriFone Everest – VeriFone Everest Plus – VeriFone Omni 7000 – VeriFone Omni 7100 – VeriFone MX830, MX850, MX860, MX870 – Ingenico eN-Crypt 2100 – Ingenico eN-Touch 1000 – Ingenico i6550
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 7 A09-0645 – Ingenico i6770 – Hypercomm L4100 – Hypercomm L4200 – Hypercomm L4250
The following is the minimum server configuration for ACE V7 and ACE/EPS V7 that is supported when using the SI GUI (separately orderable).
• The minimum configuration (depending on the hardware/software configuration) for backoffice controllers using the SurePOS ACE product is a server with 500 MHz processor speed and at least 128 MB of memory.
The following is the minimum client configuration for ACE V7 and ACE/EPS V7 that is supported when using the SI GUI (separately orderable).
• IBM POS Terminal with a minimum 500 MHz processor speed and 224 MB of RAM when using a single video display and minimum 850 MHz processor speed and 224 MB of RAM when using dual video displays • SurePOS 700 Series with a minimum 500 MHz processor speed and 224 MB of RAM when using a single video display and minimum 850 MHz processor speed and 224 MB of RAM when using dual video displays
Use of the terminal offline support requires at least 32 MB of memory in the terminal.
Use of the pharmacy interface requires additional resources on the server. Refer to the SurePOS ACE Planning and Installation Guide for details.
Both the SurePOS ACE Toolkit and the SurePOS Application Client/Server Environment Source require the following minimum hardware:
• 1 GHz processor (recommended) • 256 MB of RAM (512 MB recommended) • 6 GB free hard disk space • SVGA-class display
Off-the-shelf tools, often used in a Microsoft® Windows® 2000 or Windows XP environment, may cause additional requirements.
For 4690 OS V6 hardware requirements information, refer to Software Announcement A08-1684, dated December 09, 2008.
Software requirements When running on a controller, SurePOS ACE requires 4690 OS V5, or later.
When running on a terminal, the software prerequisite that is required is as follows:
• 4690 OS V5, or later
The software prerequisites that are optional are as follows:
• The Store Integrator Graphical User Interface (SI GUI) is a feature under the Store Integrator which is a separately orderable product. For more details on SI GUI, refer to Software Announcement A08-1341, dated September 16, 2008. Contact IBM Support to get the current maintenance level of SI.
tm The SI GUI is written in Java and runs in the JVM (Java Virtual Machine) of the 4690 OS. This GUI allows graphics and touch capability to be added at the terminal on top of existing POS applications such as ACE.
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 8 A09-0645 The SI GUI is a comprehensive set of Java components which enable rapid development of touch-based applications. Through an XML-based configuration facility, SI GUI allows non-programming skilled personnel to easily customize and maintain touch screens that interact with the application. Customers using 4690 OS now have, through the JVM capability, a method to turn their ACE application into a touch solution with little or no changes to the base code, ideally protecting their investment.
The SurePOS ACE Toolkit requires:
• Windows 2000, or Windows XP • IBM VisualAge® V3.6 C++ (VA C++) compiler This toolkit helps developers and Business Partners extend the ACE application includes rebuilding executables with third-party applications. The development toolkit supports both controller and terminal code. For more details on the Toolkit, refer to the SurePOS ACE Programming Reference.
For information on obtaining a copy of this compiler, use Knowledgebase Search on the following Web site and search on VA C++ http://www.ibm.com/industries/retail/store/support
• Opus Make file processor • tm Object REXX for building an installation package
SurePOS ACE Source can be viewed with a text editor.
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Compatibility SurePOS ACE for 4690 OS is a prerequisite of SurePOS ACE Electronic Payment Support, available as 5639-BA2. The version/release level of ACE and ACE EPS must match; that is, ACE V7 is used only with ACE EPS V7.
Limitations ACE V7 does not support the following when running as a 4690 Client:
• A RS-232 serial attached scanner/scale. • A RS-232 serial attached scale. • A RS-232 serial attached POS printer.
Planning information
Packaging SurePOS ACE for 4690 OS (5639-BA1)program package is distributed in one package (media feature 5819 English)with the following (note that Proof of Entitlement (PoE) is shipped under billing, not the media code):
• One CD-ROM for SurePOS ACE V7 (LCD7-3441 English) including the IBM International Program License Agreement (IPLA) • One CD-ROM with Toolkit for ACE (LCD7-3442) • IBM Agreement for Acquisition of Software Support (GI19-0246) • One CD-ROM with Borland Turbo Vision for DOS documentation (GK2T-0554) • One CD-ROM with Rogue Wave Intro and Ref documentation (GK2T-0555) • License Information (LI) for ACE (GC23-8602, in hardcopy form)
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 9 A09-0645 The SurePOS ACE Source (5639-BA1) program package is distributed in one package (media feature number 5829) with the following:
• One CD-ROM with ACE source code (LCD7-3443) • IBM Agreement for Acquisition of Software Support (GI19-0246) • License Information (LI) for ACE (GC23-8602, in hardcopy form)
The SurePOS ACE EPS (5639-BA2) program package is distributed in one package (media feature number 5809) with the following:
• One CD-ROM with SurePOS ACE EPS V7 (LCD7-3445 English) including the IPLA. • IBM Agreement for Acquisition of Software Support (GI19-0246) • LI for ACE EPS (GC23-8603 hardcopy)
The SurePOS ACE EPS Source (5639-BA2) program package is distributed in one package (media feature number 5819) with the following:
• One CD-ROM with ACE EPS V7 source code (LCD7-3446) • IBM Agreement for Acquisition of Software Support (GI19-0246) • LI for ACE EPS (GC23-8603 hardcopy)
Security, auditability, and control
The announced programs use the security and auditability features of the IBM 4690 OS and the predecessor IBM 4680-4690 Supermarket Application.
The security and auditability feature of the IBM 4690 OS includes:
• Authorization services (password) for each user protecting from unauthorized access, which may be specified by the user during configuration.
The security and auditability features brought forward from the IBM 4680-4690 Supermarket Application includes:
• Operator authorization and control are managed by various controller and terminal functions. • Unique functions can be limited to specific terminals. • Certain significant events are logged for audit purposes.
For added security, SurePOS ACE for 4690 OS also provides password expiration and complex password support. The password can be set by the retailers to expire in an amount of time determined by the user. The options included in this product can also help retailers address the PCI DSS (Payment Card Industry - Data Security Standard) requirements.
The IBM SurePOS ACE Payment Card Industry (PCI) Payment Application - Data Security Standard (PA-DSS) Implementation Guide is available online at
http://www.ibm.com/solutions/retail/store/support
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Software Services
IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 10 A09-0645 through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
http://www.ibm.com/software/sw-services/
Ordering information
Charge metric IBM SurePOS Application Client/Server Environment for 4690 OS for V7 and SurePOS ACE/EPS V7 are products that have three charge units: Network Provider, controller, and terminal.
Program name PID number Charge metric
SurePOS ACE V7 5639-BA1 Per controller SurePOS ACE V7 5639-BA1 Per terminal SurePOS ACE/EPS V7 5639-BA2 Per Network Provider (Per Store) SurePOS ACE/EPS V7 5639-BA2 Per terminal The products are licensed per controller and per terminal in a store or per store with the first year of support included. There is a media feature number if media is desired.
SurePOS ACE and SurePOS ACE/EPS 1yr or 3yr Reg/Renewal and After License are the support offerings, which have the same structure as the product with a controller and terminal or per store charge.
Server or controller
Server or controller is the unit of measure by which this program is licensed. A server or controller is a computer system that executes requested procedures, commands, or applications to one or more user or terminals. A Proof of Entitlement (PoE) must be obtained for each server or controller regardless of the number of processor cores or partitions in the server or controller on which the program runs or each server or controller managed by the program. Where blade technology is employed, each blade is considered a separate server or controller.
Terminal
Terminal is the unit of measure by which this program is licensed. A terminal is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server or controller. Multiple terminals may share access to a common server or controller. A terminal generally has some processing capability or is programmable to allow a user to do work. A Proof of Entitlement (PoE) must be obtained for each terminal accessing the program in any manner on each and every server or controller where the program is installed.
Examples include, but are not limited to appliances, automated teller machines, cash registers, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, and technical workstations.
Retail Store Solutions - Product offering
Basic License: To order a base license, specify program number 5639-BA1 for ACE and/or 5639-BA2 for ACE EPS, and the appropriate distribution medium feature number. The registration feature number for the 1 year or 3 year Software Maintenance product must be ordered when ordering the base license. Also, specify the one-time charge (OTC) feature number from the table below in the quantity desired (maximum quantity of 250).
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 11 A09-0645 Those users current on the SWM for previous versions, can obtain V7 without cost, by ordering 5639-BA1 and specifying the media code only.
Retail Store Solutions - Support offering
All entitled software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at http://techsupport.services.ibm.com/guides/handbook.html
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
In an effort to provide additional detail to our customers, below is more information regarding the Software Maintenance offering for SurePOS ACE V7.
This offering provides access to the customer support Web site, voice access to personnel, support for configuration and installation questions, maximum two- hour initial response during prime shift and four hours during off shift (off shift is defined as the hours outside of prime shift), and 24 x 7 coverage for "store down" situations.
• Technical support provides assistance electronically or via telephone during prime shift. Prime shift means 8:00 am to 5:00 pm in the local time zone where service is available Monday through Friday (excluding national holidays). This support: – Determines problem cause for configuration, installation, and defect-type problems – Identifies the source of the problem for unmodified SurePOS ACE V7 code using problem analysis – Provides information for existing code corrections, restrictions, or known bypasses for reported problems – Provides circumventions (when available) – Supplies a reasonable amount of assistance for product interpretation and understanding • Program Temporary Fixes (PTFs) provide maintenance for various fixes of the base product and releases, documentation, and online updates. • SurePOS ACE V7 updates include improvements, extensions, and other changes to SurePOS ACE V7 programs which IBM determines to be logical improvements, upgrades, versions, or new releases.
To order support, specify program number 5697-N81 for one-year support or 5697- N83 three-year and the appropriate registration feature number. Support for the first year, even though there is no charge, must be ordered using the registration feature number. If SW Maintenance has expired, then customers wishing to reinstate their SW Maintenance must order the After License product number.
The following are orderable:
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 12 A09-0645 • Media - These are the physical media, such as CD-ROMs, that deliver the product code. • License and Software Maintenance 1 and 3 year Registration - This is the product authorization with maintenance to the first/third anniversary date. There is no charge for the first year. • Software Maintenance 1 and 3 Year Renewal to Anniversary Date - This is the maintenance renewal for one year/three year which applies when a customer renews their existing coverage period prior to the anniversary date at which it expires. • Software Maintenance after License to Anniversary Date - This is for customers who have allowed their Software Maintenance to expire, and later wish to reinstate their Software Maintenance.
When support is purchased, it must be ordered for every installed license of this product. The quantity of the billable feature numbers for support must be equal to the quantity of the billable feature numbers for the product license. Support is not transferable among products.
One- Time Charge Medium Program Feature Feature Description Number Number Number Medium
SurePOS ACE V7 (English) 5639-BA1 5819 CD-ROM Per Terml w/1Yr SW Maint E0CA Per Cntrl w/1Yr SW Maint E0CB Source code feature Per Copy w/1yr SW Maint E0CJ 5829 CD-ROM
SurePOS ACE EPS V7 (English) 5639-BA2 5809 CD-ROM Per Term w/1yr SW Maint E0BU Per Network Provider (Per Store) w/1yr SW Maint E0BV Source Code feature Per Copy w/1yr SW Maint E0BW 5819 CD-ROM
Upgrades One- Time Charge Medium Program Feature Feature Description Number Number Number Medium
Supermarket(5696-536)-ACE V7 (Eng)5639-BA1 5819 CD-ROM Per Terml w/1Yr SW Maint E0CC Per Cntrl w/1Yr SW Maint E0CD Source code feature Per Copy w/1yr SW Maint E0CK 5829 CD-ROM
GSA (5696-546)-ACE V7 (English)5639-BA1 5819 CD-ROM Per Terml w/1Yr SW Maint E0CE Per Cntrl w/1Yr SW Maint E0CF Source code feature Per Copy w/1yr SW Maint E0CL 5829 CD-ROM
Chain Drug Sales(5669-212)-ACE V7(Eng)5639-BA1 5819 CD-ROM Per Terml w/1Yr SW Maint E0CG Per Cntrl w/1Yr SW Maint E0CH Source code feature Per Copy w/1yr SW Maint E0CM 5829 CD-ROM
Customization options for 5639-BA1
Select the appropriate feature numbers to customize your order with the delivery options desired. These features can be specified on the initial order. Initial shipments Feature Description
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 13 A09-0645
3444 Serial Number Only (suppresses shipment of media and documentation)
3470 Initial/MES Ship media only
3471 Initial/MES Ship publications only
1300 Value Added Remarketeer
Customization options for 5639-BA2
Select the appropriate feature numbers to customize your order with the delivery options desired. These features can be specified on the initial order. Initial shipments Feature Description
3444 Serial Number Only (suppresses shipment of media and documentation)
3470 Initial/MES Ship media only
3471 Initial/MES Ship publications only
1300 Value Added Remarketer This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
You may elect to extend coverage for a total of three years from date of acquisition. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.
Program name: SurePOS ACE SWM 1 Year Reg/Renewal Maintenance IASP PID: 1 Year 5697-N81
Description Feature Number
Use Authorizations: (to be ordered in quantity) Terminal - SW Maintenance No Charge Registration Terminal E6PR - SW Maintenance 1 Year Renewal Terminal E6PT Controller - SW Maintenance No Charge Registration Controller E6PU - SW Maintenance 1 Year Renewal Controller E6PV Source - SW Maintenance No Charge Registration Copy E6PW - SW Maintenance 1 Year Renewal Copy E6QA
Program name: SurePOS ACE SWM 1 Year After License Maintenance IASP PID: 1 Year 5697-N82
Description Feature Number
Use Authorizations: (to be ordered in quantity) Terminal - SW Maintenance 1 Year After License Terminal E6QC Controller - SW Maintenance 1 Year After License Controller E6QD Source - SW Maintenance 1 Year After License Copy E6QB
Program name: SurePOS ACE SWM 3 Year Registration Maintenance IASP PID: 3 Year 5697-N83
Description Feature Number
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 14 A09-0645 Use Authorizations: (to be ordered in quantity) Terminal - SW Maintenance 3 yr Registration Terminal E6QF Controller - SW Maintenance 3yr Registration Controller E6QG Source - SW Maintenance 3 yr Registration Copy E6QE
Program name: SurePOS ACE SWM 3 Year Renewal Maintenance IASP PID: 3 Year 5697-N84
Description Feature Number
Use Authorizations: (to be ordered in quantity) Terminal - SW Maintenance 3 Year Renewal Terminal E6QJ Controller - SW Maintenance 3 Year Renewal Controller E6QK Source - SW Maintenance 3 Year Renewal Copy E6QH
Program name: SurePOS ACE SWM 3 Year After License Maintenance IASP PID: 3 Year 5697-N85
Description Feature Number
Use Authorizations: (to be ordered in quantity) Terminal - SW Maintenance 3 Year After License Terminal E6QL Controller - SW Maintenance 3 Year After License Controller E6QM Source - SW Maintenance 3 Year After License Copy E6QN
Program name: SurePOS ACE EPS SWM 1 Year Reg/Renewal Maintenance IASP PID: 1 Year 5697-N87
Description Feature Number
Use Authorizations: (to be ordered in quantity) Terminal - SW Maintenance No Charge Registration Terminal E6QT - SW Maintenance 1 Year Renewal Terminal E6QU Controller - SW Maintenance No Charge Registration E6QV - SW Maintenance 1 Year Renewal E6QW Source - SW Maintenance No Charge Registration Copy E6RA - SW Maintenance 1 Year Renewal Copy E6RB
Program name: SurePOS ACE EPS SWM 1 Year After License Maintenance IASP PID: 1 Year 5697-N88
Description Feature Number
Use Authorizations: (to be ordered in quantity) Terminal - SW Maintenance 1 Year After License Terminal E6RD Controller - SW Maintenance 1 Year After License E6RE Source - SW Maintenance 1 Year After License Copy E6RC
Program name: SurePOS ACE EPS SWM 3 Year Registration Maintenance IASP PID: 3 Year 5697-N89
Description Feature Number
Use Authorizations: (to be ordered in quantity)
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 15 A09-0645 Terminal - SW Maintenance 3 year Registration Terminal E6RG Controller - SW Maintenance 3 year Registration E6RH Source - SW Maintenance 3 year Registration Copy E6RF
Program name: SurePOS ACE EPS SWM 3 Year Renewal Maintenance IASP PID: 3 Year 5697-N90
Description Feature Number
Use Authorizations: (to be ordered in quantity) Terminal - SW Maintenance 3 Year Renewal Terminal E6RK Controller - SW Maintenance 3 Year Renewal E6RL Source - SW Maintenance 3 Year Renewal Copy E6RJ
Program name: SurePOS ACE EPS SWM 3 Year After License Maintenance IASP PID: 3 Year 5697-N91
Description Feature Number
Use Authorizations: (to be ordered in quantity) Terminal - SW Maintenance 3 Year After License Terminal E6RM Controller - SW Maintenance 3 Year After License E6RN Source - SW Maintenance 3 Year After License Copy E6RP
Terms and conditions
The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
Agreement for Acquisition of Software Maintenance The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for subscription and support (also referred to as Software Maintenance) and does not require customer signatures.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 16 A09-0645 assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number GC23-8602 for ACE GC23-8603 for ACE EPS
The program's License Information will be available for review on the IBM Software License Agreement Web site
http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies Yes
Limited warranty IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult theIBM Software Support Handbook found at
http://www.ibm.com/support/handbook
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Money-back guarantee If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer You may not copy and use this program on another computer without paying additional license fees.
Volume orders (IVO) Yes. Contact your IBM representative.
IBM International Passport Advantage Agreement
Passport Advantage applies No
Usage restriction Yes
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 17 A09-0645 For additional information, refer to the License Information document that is available on the IBM Software License Agreement Web site
http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (Software Maintenance) applies Yes. All entitled software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.
While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at
http://www.ibm.com/support/handbook
Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
IBM Operational Support Services - SupportLine No
System i Software Maintenance applies No
Variable charges apply No
Educational allowance available Yes. A 15% education allowance applies to qualified education institution customers.
Academic use allowance: Yes
Prices
Prices are subject to change without notice.
GST, QST, and sales taxes, where applicable, are extra.
For additional information and current prices, contact your local IBM representative.
Trade-marks SurePOS, SurePoint and REXX are trade-marks of IBM Corporation in the United States, other countries, or both.
IBM, Wave, VisualAge and Passport Advantage are registered trade-marks of IBM Corporation in the United States, other countries, or both.
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 18 A09-0645 Adobe is a registered trade-mark of Adobe Systems Incorporated in the United States, and/or other countries.
Pentium is a registered trade-mark of Intel Corporation or its subsidiaries in the United States and other countries.
Microsoft and Windows are registered trade-marks of Microsoft Corporation in the United States, other countries, or both.
Java and all Java-based trade-marks are trade-marks of Sun Microsystems, Inc. in the United States, other countries, or both.
Other company, product, and service names may be trade-marks or service marks of others.
tm Trade-mark owned by International Business Machines Corporation and is used under license by IBM Canada Ltd.
® Registered trade-mark of International Business Machines Corporation and is used under license by IBM Canada Ltd.
(**) Company, product or service name may be a trade-mark or service mark of others.
Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at
http://www.ibm.com/legal/us/en/
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
http://www.ibm.com/planetwide/ca/
IBM Canada Ltd. Software Announcement IBM is a registered trademark of International Business Machines Corporation 19 A09-0645