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Hardware Service Manual for Point-Of-Sale Input/Output Devices

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Hardware Service Manual for Point-Of-Sale Input/Output Devices Store Systems: SY27-0339-02 Hardware Service Manual for Point-of-Sale Input/Output Devices IBM Store Systems: SY27-0339-02 Hardware Service Manual for Point-of-Sale Input/Output Devices Note Before using this information and the products it supports, be sure to read the general information under “Notices” on page v. Translations of the safety notices can be found in IBM 4693/4694 Point of Sale Terminals: Product Safety Information, P/N 60G1330. Third Edition (October 1995) This is the third edition of the IBM Store Systems: Hardware Service Manual for Point of Sale Input/Output Devices. Order publications through your IBM representative or the IBM branch office serving your locality. Publications are not stocked at the address given below. Forms for readers’ comments appear at the back of this publication. If the forms have been removed, address your comments to: IBM Corporation, Information Development, Department CJMA P.O. Box 12195 Research Triangle Park, North Carolina 27709 USA When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you. Copyright International Business Machines Corporation 1993, 1995. All rights reserved. Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp. Contents Notices . v Trademarks . v Electronic Emission Notices .......................................... vi General Safety Considerations ........................................ vi Electrostatic Discharge (ESD) .......................................... vii European Union (EU) Electromagnetic Compatibility ............................ viii Laser Product Identification .......................................... viii Preface . ix Store System Libraries ............................................... x Store System Related Publications — Hardware ................................ x Summary of Changes ............................................... xi Chapter 1. START . 1-1 Tests . 1-1 Messages . 1-2 Symptoms . 1-3 Chapter 2. Point-Of-Sale Cash Drawers .................................. 2-1 Point-of-Sale Cash Drawer (light gray) .................................... 2-3 Point-of-Sale Cash Drawer (dark gray) .................................... 2-8 Compact Cash Drawer ............................................. 2-16 Replacing the Compact Cash Drawer Integration Cover ......................... 2-25 Chapter 3. Point-of-Sale Displays . 3-1 Flat Panel Display ................................................ 3-2 Flat Panel Display Symptoms .......................................... 3-5 Flat Panel Display Component Removal and Replacement ........................ 3-6 Sure Point Touch Screens ........................................... 3-8 Touch Display Symptoms ........................................... 3-11 Monochrome Touch Display Component Removal and Replacement .................. 3-13 Color Touch Display Component Removal and Replacement ...................... 3-15 Removing and Replacing the Accessory Kits ................................ 3-19 40-Character Vacuum Fluorescent Display II ............................... 3-23 40-Character Alphanumeric Display ..................................... 3-24 Chapter 4. Point-of-Sale Keyboards . 4-1 Keyboard and Card Reader Messages .................................... 4-3 Keyboard and Card Reader Symptoms .................................... 4-5 Chapter 5. Point-of-Sale Printer Model 1 or Model 2 .......................... 5-1 Printer Stand-Alone Test Procedure ...................................... 5-4 Printer Messages . 5-6 Printer Symptoms . 5-8 Printer Repair Procedures (Models 1 and 2) ................................ 5-12 Printer Sensor Checks ............................................. 5-48 Chapter 6. Point-of-Sale Printer Models 3, 3R, 4, 4A, 4R ........................ 6-1 TEST 4100: Stand-Alone Printer Test .................................... 6-4 Stand-Alone MICR Test ............................................. 6-8 Printer Messages . 6-10 Copyright IBM Corp. 1993, 1995 iii Printer Symptoms . 6-11 MAP 4110: CR or JNL Paper Advances Continuously .......................... 6-13 MAP 4120: Paper Cutter Does Not Cut Properly ............................. 6-14 MAP 4130: CR Paper Does Not Advance ................................. 6-16 MAP 4140: CR Paper Jams ......................................... 6-19 MAP 4150: CR Station is Overprinting ................................... 6-21 MAP 4160: DI Paper Advances Continuously ............................... 6-22 MAP 4170: DI Station Does Not Feed Documents Correctly or Is Overprinting ............ 6-23 MAP 4180: Home Errors . 6-27 MAP 4190: JNL Paper Does Not Advance ................................. 6-29 MAP 4200: JNL Station Not Printing .................................... 6-32 MAP 4210: JNL Station is Overprinting ................................... 6-35 MAP 4220: MICR Does Not Read Correctly ................................ 6-36 MAP 4230: Power Problems . 6-39 MAP 4240: Printed Characters are Light .................................. 6-43 MAP 4250: Printed Characters Missing One or More Dot Rows .................... 6-45 MAP 4260: Printed Characters Are Smudged ............................... 6-47 MAP 4270: Printer Indicator Light Always On or Comes On Randomly ................ 6-48 MAP 4280: Printer Indicator Light Not On ................................. 6-49 MAP 4290: Printer Indicator Light Not On When A Document Is Inserted ............... 6-51 MAP 4300: Printer Not Printing Any Characters .............................. 6-53 MAP 4310: Ribbon Damaged by Printer .................................. 6-55 MAP 4320: Ribbon Does Not Advance ................................... 6-56 MAP 4330: CR Motor Resistance Checks ................................. 6-57 MAP 4340: Paper Cutter Motor Resistance Checks ........................... 6-58 MAP 4350: DI Motor Resistance Checks .................................. 6-59 MAP 4360: JNL Motor Resistance Checks ................................. 6-60 MAP 4370: Print Head Resistance Checks ................................ 6-61 MAP 4380: Transport Motor Resistance Checks ............................. 6-62 Printer Sensor Checks ............................................. 6-63 Printer Adjustments . 6-67 Removal and Replacement Procedures ................................... 6-70 Chapter 7. 4678 OEM Input/Output Devices ............................... 7-1 Signature Capture Device (Models A01 and A02) .............................. 7-1 Signature Capture Device Symptoms ..................................... 7-2 Appendix A. Display and Keyboard Options ............................... A-1 Appendix B. Preventive Maintenance for I/O Devices ......................... B-1 Appendix C. Removing and Replacing the Keylock .......................... C-1 Appendix D. Special Tools . D-1 Expendable Supplies . D-1 Lubricant Equivalents . D-1 Appendix E. Procedures For Model 1 and 2 Printer Not Recommended for Field Personnel . E-1 Index . X-1 iv I/O Devices - Hardware Service Manual Notices The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only IBM’s product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any of IBM’s intellectual property rights may be used instead of the IBM product, program, or service. Evaluation and verification of operation in conjunction with other products, except those expressly designated by IBM, are the user’s responsibility. IBM may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to the IBM Director of Licensing, IBM Corporation, 500 Columbus Avenue, Thornwood, NY 10594 USA. Trademarks The following terms used in this publication are trademarks of the IBM Corporation in the United States of America or other countries or both: IBM Micro Channel Sure Point Touch Screen Windows is a trademark of Microsoft Corporation. PC Direct is a trademark of Ziff Communications Company and is used by IBM Corporation under license. UNIX is a registered trademark in the United States and other countries licensed exclusively through X/Open Company Limited. Other company, product, and service names, which may be denoted by a double asterisk (**), may be trademarks or service marks of others. Contents v Electronic Emission Notices Federal Communications Commission (FCC) Statement Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
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