Crain-S-Cleveland-This-Week.Pdf

Focus: Reassessing Look Back: 25 years o ce layouts PAGE 12 CRAINSCLEVELAND.COM I SEPTEMBER 21, 2020 of the Rock Hall PAGE 23

CRAIN’S SPECIAL REPORT | HOTELS IN THE COVID 19 ERA Unwanted guest

Todd Vanek of Avon ties down birthday balloons on the rooftop of the Ariel Broadway Hotel in downtown Lorain. Vanek is celebrating a friend’s birthday during the hotel’s rooftop sunset series. Owner Radhika Reddy, inset below, is nding creative ways to attract customers. | PHOTOGRAPHS BY LISA DEJONG FOR CRAIN’S CLEVELAND BUSINESS Until COVID-19 checks out, hotels will be in sick bay Think your day has changed? BY MICHELLE JARBOE AND STAN BULLARD Try checking into a hotel On March 6, Radhika Reddy opened a 56- Pandemic precautions are shaking up hotel room hotel in downtown Lorain, in a his- operations in visible — and invisible — ways toric building overlooking the Black River. BY STAN BULLARD cleaned, and sta ers are wiping Eleven days later, she shut the doors. things down. e coronavirus pandemic forced Reddy, a e scene at many hotel front Welcome to a hotel in 2020 as the desks conjures up an image of by- industry grapples with a pandemic longtime economic development consultant gone days and operations on the threatening the livelihood of more and rst-time hotelier, to furlough most of her wrong side of town, when clerks used than a few properties. Travel, espe- to labor behind bulletproof glass in cially for business, has taken a big hit, sta and become her own general manager. setups similar to teller cages. and hotels are undertaking steps big When the Ariel Broadway Hotel reopened in A new version of that is afoot as and little to protect their mask-wear- the hotel industry copes with ing guests and workers . late May, she practically lived at the property for weeks. She greeted guests, took bookings COVID-19. Plexiglass barriers are Insiders estimate the line item for and lled other gaps while searching for ways to cut costs and boost revenues. now commonplace — even at the disinfectant-strength cleaning prod- Ritz-Carlton Cleveland, although a uct is up 20% at hotels, and electro- Now the hotel that Reddy expected to ll from May to October is lucky to have eight or nine spokesman describes it as tastefully static cleaning machines are com- reservations on a weeknight. And weekend bustle is likely to die down as the weather cools. done. monplace. Signs point out how often counters See HOTELS on Page 18 and doorknobs in public areas get See PRECAUTIONS on Page 20

P001_P018_021_CL_20200921.indd 1 9/18/2020 10:28:36 AM Fifth Third Means Business™

From revenue cycle optimization to working capital management, we know your organization requires unique solutions to meet the specific moments you’re navigating. That’s why, at Fifth Third Bank, we have a team of local experts who understand your organization. Whatever your organizational goals are, we’re here to help you succeed. Let’s build, together.

Fifth Third Means Business™

53.com/CommercialBank

Fifth Third Bank, National Association. Member FDIC. SPORTS BUSINESS MAI’s game plan for growth features launch of sports division Cleveland firm has 160 employees in six states and is up to nearly $9 billion in assests under management BYB KEVIN KLEPS compete in other cities and states. tion. MTX, Buoncore said, was “like a will provide guidance to athletes as And maybe most important is ca- mini-MAI,” with about $500 million they move on from their playing days. MAI Capital Management’s roots reer transitioning for stars who are in assets under management and a Trax, a former DeMatha Catholic trace back to 1973, when IMG found- fortunate if they’re playing days ex- similar approach and makeup. High School teammate of former er Mark McCormack started a firm to tend to their late 30s. Trax, a two-year starter in basket- Cavs player and general manager manage the finances of athletes. “You’re planning for someone ball who played on two NCAA tour- Danny Ferry, said MLB, NHL and Working with stars in sports and who’s gotta make it from 21 to 90,” nament teams at Old Dominion Uni- coaching clients made up the bulk of entertainment, then, is old hat for Buoncore said. versity, is a former vice president of his business at MTX. Palguta, who Cleveland-based MAI. SFX Sports Group. Trax worked for was heading up MAI’s sports divi- But when BC Investment Partners Buoncore Trax Deal sparks new division the firm when it was owned by David sion, has extensive NFL ties — some acquired McCormack Advisors Inter- Falk, Michael Jordan’s agent, and had that have lasted almost four decades. national in 2007, Rick Buoncore, the — advising athletes, coaches and MAI is closing in on $9 billion in quite a few NBA clients. “Really complementary business- owner of the merged firms, decided agents — remains the same. total assets under management. Trax said he wasn’t looking to sell es,” Trax said. to “downplay” its work with athletes. Athletes, Buoncore said, “need entire- That’s almost 10 times the tally it had MTX, which he founded in 2007 (the The airp is being tasked with further The reason, Bouncore said: Some ly different care than the average client, when Buoncore acquired McCor- same year Buoncore acquired MAI), expanding MAI’s reach in sports and of MAI’s other high-worth clients because the contract that they’re getting mack Advisors International in 2007. but “the people” and similar philoso- entertainment. It’s a market that Trax were concerned that the stars would could be the last money they’ll ever get.” The company has 160 employees, phies drew him to the deal. said is “grossly underserved” because get most of the wealth management The plans are conservative at the a total that has increased by more “How you approach the market “there are only a handful of folks who firm’s attention. start and tend to diversify if the ath- than 60 since 2018, in six states. At and how you service the client is ex- really get it and really understand the Another acquisition, that of MTX lete makes it to his or her second least 120 of those employees are lo- tremely important,” Trax said. mind of an athlete and know how to Wealth Management in 2019, began to contract. Should the big-money cated in Cleveland, where MAI now The new portss division will have service them accordingly.” change that. MTX, a Virginia firm that deals come later in the athlete’s ca- occupies three floors of the IMG about 25 employees. Fifteen of them It’s something MAI should know had a plethora of Major League Base- reer, “then they become like every building at 1360 East 9th St. will spend “the majority of their time all too well, considering the company ball clients, was a natural fit for MAI, other ultra-high-net-worth client we As MAI has grown, it has added of- working solely with professional ath- got its start when McCormack started whose reach in the NFL is so strong have,” Buoncore said. fices that are closer to its high-profile letes,” said Trax, who will continue to handling the business affairs of leg- that at one point it was working with six Still, there are plenty of potential clients. But “the operations, the fi- work in Reston. endary golfer Arnold Palmer. of the last 11 quarterbacks who had complications. nancials, the headquarters, will al- The group will be backed by MAI’s “It’s why our motto is it’s a game been named Super Bowl MVP. There are the friends and family ways be Cleveland,” Buoncore said. vast resources, which include tax, in- plan for life, because it starts when Now, MAI is poised for what Buon- members who might think that they, A “good portion” of MAI’s business vestment, planning, cash manage- they get the contract, getting them core is calling its “coming-out party” too, have struck it rich. There are the is from athletes, who span all of the ment and other services. established, teaching them every- — the launch of MAI Sports + Enter- offers to invest in businesses — at major professional leagues in the U.S. Trax said they’ll focus on six verti- thing there is about spending money, tainment. least 99% of which Buoncore and (The firm, because of U.S. Securities cals: family office and investment -ad saving money and paying taxes,” The new division will be led by Trax said are not good for their cli- and Exchange Commission regula- visory services, business consulting, Buoncore said. MTX founder Steve Trax and John ents. There are duty days, which are tions, can’t disclose its clients.) career transitioning, philanthropic Palguta, who joined McCormack’s taxes levied against athletes and oth- As MAI was expanding, a Reston, initiatives and financial literacy. MAI Kevin Kleps: [email protected], former firm in 1984. The group’s work er pro sports personnel when they Va., firm run by Trax caught its atten- has partnered with a university that (216) 771-5256, @KevinKleps

MODERN DOWNTOWN LIVING Schedule your tour today! (844) 345-2469 Now Leasing Studio, 1, 2 & 3 Bedroom Apartments TheMayCleveland.com

September 21, 2020 | CRAIN’S CLEVELAND BUSINESS | 3

P003_CL_20200921.indd 3 9/17/2020 5:06:50 PM MANUFACTURING Team Wendy leaders see acquisition WE WON’T LET as chance to grow legacy globally YOUR LOAN SINK Founder hopes deal encourages investment, research into head protection CALL YOUR LOCAL CREDIT UNION TODAY BY RACHEL ABBEY MCCAFFERTY Team Wendy’s area of expertise is in STILL STRONG, For Dan T. Moore, the acquisition protective, STILL LENDING of Team Wendy is more than a nan- impact-mitigating COMMERCIAL REAL ESTATE cial transaction. pads for the inside INTEREST RATES AT It’s a way to encourage investment of helmets. | TEAM ALL TIME LOWS. and research into head protection WENDY/AVON and traumatic brain injury, and a PROTECTION • Loans up to $10 Million chance to see the company — and • No Prepayment Penalties his daughter’s legacy — grow. • As Little as 10% Down Moore is the founder, chairman and principal owner of Team Wendy, a maker of helmet systems that he start- CONTACT Jonathan A. Mokri ed in honor of his late daughter, Wen- 440.526.8700 dy, who passed after a skiing accident. [email protected] e company, which was founded www.cbscuso.com in 1997, initially developed protec- tron, said that even if the company despite the challenges the pandemic Your Business Lending Partner SM tive, impact-mitigating pads for the doesn’t expand its customer scope, posed. e goal for Team Wendy was inside of helmets. Over time, Team the research it does could trickle to be able to continue growing, and Wendy has grown to o er full helmet down and bene t other markets. Rizo-Patron said he and others were systems and other related products, Rizo-Patron joined Team Wendy in impressed with Avon’s strategic plans like chin straps. And it’s that broad 2011; Moore said his joining the com- and culture. platform that caught the attention of pany really “gave it legs.” Rizo-Patron For Avon, this follows the compa- United Kingdom-based Avon Rubber had known Moore prior to taking on ny’s acquisition of Ceradyne from 3M PLC. Cleveland-based Team Wendy the job, and he was inspired by the earlier in 2020. And that’s key, Moore is expected to be acquired by an Avon story behind the company and the said, because Ceradyne is known for Congratulations! subsidiary, Baltimore-based Avon idea of turning a negative into a posi- its ballistics protection. Avon is Protection Systems Inc., for $130 mil- tive. e protective pad business was strong in terms of technology for the lion. e deal is expected to close by strong, but he saw a lot of opportunity shells of helmets, Rizo-Patron said, MIKE BERLAND, AARE the end of the year. for growth. while Team Wendy’s expertise start- Team Wendy will be a subsidiary Today, Team Wendy o ers six hel- ed with the pads inside. of Avon, operating with its current met systems, plus add-ons like ear “We talk about Team Wendy from team out of its facility in Cleveland. protection, camera mounts and face the inside out,” Rizo-Patron said. at was important to Moore, who shields. e company had revenues “ ey’re excellent from the outside in.” ON RECEIVING said staying in Cleveland was a re- of $44 million in 2019, Rizo-Patron e two companies’ products quirement of the sale. said. It has about 130 employees. complement one another well, he THE NAIOP 2019 Moore said the company has plans Team Wendy aims to make hel- said. And that will give them the to expand its footprint in Cleveland, mets that are protective, but also chance to cross-sell products to cus- and, overall, he expects Team Wendy comfortable, as they also hold a vari- tomers across the globe and give end MIXED-USE to grow and expand far more under ety of equipment, from communica- users additional capabilities. Avon than it could as a family business. tion equipment to sensors. “It really allows what we’ve done TRANSACTION “It’s better for the legacy, it’s better “ e helmet has become the Swiss and what we’ve created with the for the employees, and it’s better for Army knife of the military,” Moore business to now have a new spring- Cleveland,” Moore said. said. board and to be able to do much big- OF THE YEAR! After the acquisition, the Moore Before the deal, Team Wendy ger and greater things, with a partner family will turn its attention to other hadn’t been looking to get acquired. that has, obviously, another scale of components of traumatic brain inju- Moore said Avon approached Team resources to support that,” Rizo-Pa- ries. Moore said the family’s next Wendy about the possible acquisition, tron said. “So we don’t see this at all 216.861.7200 | www.hannacre.com venture will likely take them into the and it was important to get to know as the end of Wendy’s legacy or the therapeutic drug space. the company before agreeing to a sale. Team Wendy’s legacy. We see this as And while Team Wendy primarily Rizo-Patron and Moore were able a tremendous opportunity to scale serves the defense and rst responder to meet with Avon’s leadership short- that globally.” markets, Moore sees potential for im- ly before the COVID-19 pandemic hit provement in other spaces, like sports. the U.S., and due diligence continued Rachel Abbey McCa erty: (216) Team Wendy’s CEO, Jose Rizo-Pa- through the months that followed, 771-5379, rmcca [email protected]

Cauley Ferrari of Detroit 7070 Orchard Lake Rd. �e�t �loom�eld� �� 48322 Telephone: 248.538.9600 www.CauleyFerrari.com Mayor Martin S. Horwitz •[email protected] •216.292.1901 WWW.BEACHWOODOHIO.COM

4 | CRAIN’S CLEVELAND BUSINESS | SEPTEMBER 21, 2020

P004_CL_20200921.indd 4 9/17/2020 5:05:20 PM Commercial development is my practice. That’s a legal foundation you can build on.

I grew up around commercial construction in New York City. But my law practice has that consensus- building Midwestern style. I’m the Chair of our Real Estate & Environmental Practice Group. Serving developers and lenders nationwide, both new construction and redevelopment. We work with landowners, investors, tenants and municipalities. On everything from land acquisition to zoning. And we help raise equity—public and private. Today, mixed-use developments are the rage. But good-old service never goes out of style. It’s attention to detail that gets the deal done. And your project off the ground.

I’m JEFF WILD. I’m on your team.

MY BENESCH MY TEAM

> Firm Administrative Partner and Chief Strategy Officer > Chair, Real Estate & Environmental Practice Group > Representing developers, lenders, property owners, investors and tenants. > 216.363.4544 | [email protected]

www.beneschlaw.com EMPLOYMENT Some employers are looking for experience instead of a degree Team NEO says skills gap is driving companies to rethink requirements for entry-level jobs BB KIM PALMER firms, including Burning Glass Labor By the numbers: NEO education requirements differently,” Of the about 1,000 employees at Insight/Jobs and EMSI 2020, and gov- he said. “There are still some examples Delta Dental, more than 200 are in Northeast Ohio employers are get- ernment sources such as the Ohio De- computer and IT careers where a bachelor’s is required, but we the IT department. The company has ting creative as they face a growing partment of Job and Family Services 46,812 are starting to see some movement.” pulled away from relying solely on gap between their education require- — highlights needs in particular occu- ``Number of cybersecurity specialist, Some companies, including West- educational attainment. ments for even entry-level jobs in the pations. Registered nurses, with a total artificial intelligence engineer and data lake-based Hyland Software, have Delta Dental now hosts hackathon region’s major growth industries and of 46,106 jobs in the region, an increase scientist jobs in NEO in 2019. removed the formal education re- competitions and has created sum- the number of perspective employ- of nearly 11,000 from the prior year’s quirement for most tech job descrip- mer break internships and af- ees who have or are working to get report, are at the top of the 20 most $78,165 tions. Youngstown State University, ter-school, part-time and shadowing the needed degrees. high-demand occupations. High-de- in partnership with IBM, launched opportunities for many local high `` Median annual salary for those jobs. “By 2025, 65% of Ohio’s workforce mand jobs, as defined in the report, are an IT Workforce Accelerator pro- school students, Major said. will need to have a secondary de- those that offer “family-sustaining gram, offering alternative education- “We want to start planting that seed gree,” said Jacob Duritsky, vice presi- wages,” are estimated to grow and have 6,457 al pathways and apprenticeship pro- at the high school level instead of wait- ``Number of entry-level cybersecurity dent of strategy and research at Team a relatively low risk of automation. grams to obtain tech credentials. ing for them to go to college,” he said. specialist, artificial intelligence engineer NEO and author of the group’s Nursing is followed by software de- Work-based learning experiences, Delta Dental also is in the process and data scientist jobs in NEO in 2018. “Aligning Opportunities 2020 Re- velopers and general computer em- internships and apprenticeships de- of creating a full-time talent outreach port,” released Wednesday, Sept. 16. ployees, which saw a regional growth signed to foster on-the-job skills are position so it can begin engaging stu- The eportr evaluated pre-COVID in demand of more than 5,000 and 4,249 poised to be a solution for what has dents as early as the sixth grade to data related to the region’s continued 4,000 new jobs, respectively. ``Number of those entry-level jobs left become “an inefficient job market,” help them become prepared for the workforce imbalance in high-potential “The trends have not changed unfilled in 2018. according to a 2017 Harvard Busi- workforce of the future. careers in the IT, health care and man- markedly,” Duritsky said of that data SOURCE: BURNING GLASS LABOR INSIGHT; TEAM NEO ness School study. The company, which is based in ufacturing sectors. At present, only gathered before the COVID-19 pan- The tudys found employers that Michigan but has affiliates across the 34% of the region’s population has a demic shuttered businesses and Team NEO. The report also estimates adhered to strict four-year degree re- country, also recognizes candidates two- or four-year degree, while another caused mass unemployment in jobs in general computing are set to quirements for entry-level and mid- can be vetted based on their compe- 21% have some post-secondary March. “This could and will look very grow at a rate of 5%, web developers skills level jobs “closed off access to tence and skill level rather than using schooling but no degree, Duritsky said. different next year, in a post-COVID at 7%, and software development at the two-thirds of the U.S. workforce education attainment as a proxy for That shortfall is exacerbated by de- economy, but we think the pandemic 10% in a period from 2019 to 2024. without a four-year college degree.” It determining talent, Major said. clines in the region’s population and will be an 18-to-24-month trend, not As the demand for these IT jobs in- also pointed to the pool of unem- “There is a combination screening Northeast Ohio’s retention of less a huge shift in what the region is go- creases beyond the supply of college ployed people ages 16 to 24 as a po- and interview process, and some than 47% of its graduates, translating ing to need going forward.” graduates, Duritsky said, companies are tential untapped resource for com- jobs that require a skills assessment,” to only about 14,600 newly degreed de-emphasizing or even eliminating the panies eager to find skilled labor. Major said. “It is not materially differ- graduates annually entering the local Talent pipeline formal bachelor’s degree requirement Earl R. Major, vice president of hu- ent than what we have always done, labor market, Duritsky said. The re- in favor of finding candidates with rele- man resources for Delta Dental, un- but now, particularly, it is more im- gion needs more aggressive and cre- IT continues to be a growth occu- vant skills and experience. derstands his dental benefits company portant what you bring to the table.” ative skills training to meet employ- pation in the region. Northeast Ohio “Increasingly where companies are needs to look beyond a strict reliance ers’ demand for talent, he said. saw 4,249 of 6,457 entry-level IT jobs having a hard time filling positions, on degree requirements to build a Kim Palmer: [email protected], Thereport — created with data from go unfilled in 2018, according to they are starting to view the minimum skilled workforce, particularly in IT. (216) 771-5384, @kimfouroffive

Coming this fall to Ohio

Learn more at devoted.com

Devoted Health is an HMO plan with a Medicare contract. Enrollment in Devoted Health depends on contract renewal. H2697_20L1_C

6 | CRAIN’S CLEVELAND BUSINESS | September 21, 2020

P006_CL_20200921.indd 6 9/18/2020 10:16:16 AM AKRON Hickory Harvest Foods looks toward growth with new owner Strong gains in recent years mean snack manufacturer soon will need more space BYB DAN SHINGLER Hickory Harvest has seen dou- Now the com- “When you’re in the hourly pay Hickory Harvest owns there. That’s just ble-digit revenue growth in all but pany’s biggest range between $11 and $18 an hour, fine with the city of Akron, which says One of region’s growing food man- two of the past 10 years. problem might that $600 stipend people were getting it’s been waiting and hoping for an ad- ufacturers has a new owner, new “We’re up over 10% again this not be finding equaled about $15 an hour. And peo- ditional expansion by the company. plans for long-term growth and a year,” he said. new customers, ple got (additional) unemployment “Turkeyfoot Industrial Park does new problem — finding people to Thanks to a strong sales force, the but findingon top of it. The government wanted have property adjacent to Hickory work as it sees demand increase for pandemic hasn’t hurt Hickory Har- enough employ- to keep people home. … I understood Harvest,” said Ellen Lander Nischt, its nuts and other healthy snacks. vest’s business too much, Swiatkows- ees. Hickory Har- the reasoning behind it, but it’s made Akron Mayor Dan Horrigan’s press Joe Swiatkowski said he has ac- ki said. vest has 80 work- things difficult for manufacturers,” secretary. “We have had conversa- quired sole ownership of Hickory The company makes packaged Swiatkowski ers but has had to Ramlow said. tions about their expansion, waiting Harvest Foods from his mother, for snacks, with a heavy emphasis on delay a few orders Ramlow said her company, which for them to proceed.” undisclosed terms, making him the nuts, dried fruits and other organic because it needs more, Swiatkowski has seven offices around Northeast For now, though, Swiatkowski is fo- third generation of his family to own ingredients. Some of the products go said. He said he’s been paying for Ohio, has hundreds of job openings cused on current growth opportuni- and run the snack food company. to consumers under the Hickory plenty of overtime work to keep up. it’s working to fill — and wages are ties, which might help determine how “My mom’s a little past 65 now, Harvest brand, often at places like “We need more people. We just going up. much space he needs going forward. and it was something I always want- convenience stores or bars, but most can’t find them right now,” he said, “It definitely has gone from an $11 “We’re launching a huge organic ed to do,” Swiatkowski said of taking of what the company makes is sold as adding that he would hire 15 new or $12 average (per hour) to a $14 or line with one of our national custom- over the company. “Either sell the privately branded products by big workers now if he could find them. $15 average,” Ramlow said of en- ers in two weeks,” he said in a company (to an outsider) or sell the grocery chains. And the company That’s not a unique challenge in to- try-level manufacturing jobs. mid-September interview. company to family were the options.” supplies most of the big grocers in day’s environment, especially for man- Swiatkowski figures he’ll get He said agreements don’t allow him The company has been growing in Northeast Ohio, Swiatkowski said. ufacturers, said Tia Ramlow, president through this challenge, though. He’s to name the private-label customer. a joint economic development dis- It was that grocery store business and owner of Akron-based staffing already looking past it in terms of That line, which includes organic trict industrial park in Coventry that enabled the company to contin- firm Great Work Employment Services. strategic planning and is eyeing a sig- dried fruits and nuts, can be launched Township on Akron’s southern bor- ue its growth this year. Ramlow said it’s been difficult to nificant expansion, he said. with the company’s existing capacity. der. The 34-acre North Turkeyfoot “Grocery stores did well through convince people to work, something He hasn’t put a date on an expan- “We’re not running three shifts on Industrial Park that houses Hickory COVID, but convenience stores did that began when the federal govern- sion yet, but says it has to happen. The that equipment yet,” Swiatkowski Harvest is owned by the city and sup- terribly. And food service was nonex- ment paid folks $600 a week in addi- company’s current facility was built said. ports both it and the township with istent,” Swiatkowski said. tional unemployment benefits. That with a workforce of 50 people in mind, But if the products take off as he shared tax revenues. The company has been taking ad- still holds true, she said, as many not 80. And Hickory Harvest has al- hopes, he’ll need to amp things up. Two 16,000-square-foot expan- vantage of the changing ways that hope another federal stimulus pro- ready had to rent 10,000 square feet of “It’s a huge launch and then we’ll sions, in 2009 and 2016, mean the Americans eat, which means meet- gram is coming soon. warehouse space off-site, he said. see how sales are and how many ac- company now has 65,000 square feet ing more demand for organic and “It is a struggle,” said Ramlow, who Swiatkowski has hired an architect counts this company gets it into. of space in the park. healthful snacks as people tend to eat said she understands why people to begin the planning to build more They’re already big, so it might be That’s enough for this year, but the more throughout the day and rely want to stay home and why the gov- space and has secured a right-of-first- dramatic,” he said. company will need more, especially less on three main meals, he said. It’s ernment wants to help them. But it refusal for 5 adjacent acres in the North if it continues to grow as it has been, a trend that has also boosted grocery still leaves small manufacturers in a Turkeyfoot Industrial Park, which Dan Shingler: [email protected], said Swiatkowski, who added that store sales, he added. lurch, she added. would double the amount of land (216) 771-5290, @DanShingler

CRAIN’S THOUGHT LEADER FORUM Position yourself as a thought leader in your field.

Showcase your industry expertise in this paid feature NOVEMBER 16 // Impact investing from Crain’s Content Studio – Cleveland. Use this opportunity to speak to the Northeast Ohio community DECEMBER 21 //Economic outlook about current events, trends and hot issues affecting the JANUARY 18 // Crisis management and disruption region alongside similarly themed content.

FEBRUARY 15 // Innovation This is a fully integrated forum, encompassing print, digital and e-newsletter components. MARCH 15 // Legal affairs

Close date 4 weeks prior to publication date; materials must See a topic you’re interested in influencing? be received 2 weeks prior to publication.

Contact Amy Ann Stoessel at [email protected] for more information and pricing for this custom advertising opportunity.

September 21, 2020 | CRAIN’S CLEVELAND BUSINESS | 7

P007_CL_20200921.indd 7 9/17/2020 2:35:53 PM PERSONAL VIEW The case for the Commodores as team’s new name BYB MIKE DOVILLA AND MATT PREVITS

As Cleveland’s baseball club pon- ders the future of its namesake and mascot, we offer an option that connects our city’s proud past, vibrant present and bright future. The ownershipCmdr. Mike Dovilla and Lt. Matt and senior leaders Previts are U.S. Navy Reserve officers of the Cleveland In- currently recalled to active duty dians are evaluating assignments. a change from the franchise’s historic mascot. The storied Indians have already retired Chief Wa- hoo. While Tribe, the popular nickname, remains in com- RICH WILLIAMS FOR CRAIN’S CLEVELAND BUSINESS CLEVELAND CRAIN’S FOR WILLIAMS RICH mon usage, there seems to be interest in adopting a new team name. Rather than enter the debate over whether a EDITORIAL change should be made in the first place, we are recom- mending a new name and emblem. We are lifelong Cleve- land fans and will gladly continue to root for the Indians or whatever future mascot is selected. With that civic spirit in mind, we humbly offer “Cleveland Think big Commodores” as the new moniker for our hometown baseball team. n the spirit of not letting a crisis go to waste, we hope officials Cleveland, happily situated CLEVELAND, HAPPILY at the city of Cleveland are expansive in their thinking for what Yes on 70 at the convergence of Lake Erie SITUATED AT THE Icomes next at the I-X Center following last week’s announce- and the Cuyahoga River, is ment that the 2.2-million-square-foot complex is closing. ibrary levies aren’t typically controversial. But it’s 2020, symbiotically connected to the CONVERGENCE OF TheI-X Center had a strong, 35-year run as a convention Lwhere everything is off, and the Cuyahoga County Li- water. Ever since its founding and event facility, but it had been idle since March, when the brary’s Issue 70 has produced more drama than you’d ex- in 1796, Cleveland and its resi- LAKE ERIE AND THE coronavirus pandemic hit. Operator I-X Center Corp., an affil- pect. dents have relied on the Great CUYAHOGA RIVER, IS iate of Park Corp., said the pandemic has “decimated” the in- The 1-mill increase (to a continuing 2.5-mill levy) on the Lakes for their livelihood, iden- dustry, leaving no choice but to shutter the building, which Nov. 3 ballot would generate about $18 million a year to entity and recreation. Fishing, SYMBIOTICALLY has more than 1 million square feet of exhibition space. Could able the library to continue operating its 27 branches and manufacturing, commercial CONNECTED TO THE a new operator find a way to make it work again for events? maintain programs and services at their current levels. It shipping and related business- Perhaps, since the I-X Center is about four times as large as would cost residents about $35 per year for every $100,000 of es have helped generations of WATER. EVER SINCE the Huntington Convention Center of Cleveland, and there home value. (Residents in seven Cuyahoga County commu- Northeast Ohioans make a liv- are significant space, scheduling and parking issues involved nities do not vote on, or pay for, the county library system, ing, build homes and nurture ITS FOUNDING IN in trying to make big, consumer-oriented shows that were since they have their own libraries.) The county library hasn’t the development of diverse 1796, CLEVELAND staples of the I-X Center work downtown. asked taxpayers for additional support since 2008. cultural institutions embraced The next move will be made by Cleveland, which owns the Lots of people use the county library system — nearly 5 by the entire nation, from the AND ITS RESIDENTS property and has a chance to reimagine a huge space next to million in 2019 — and they get top-notch service, as the sys- Cleveland Orchestra to the HAVE RELIED ON THE an airport into a job-generator for the whole region. tem for 10 years in a row has won the No. 1 spot on Library Rock & Roll Hall of Fame. Some of the options are Journal’s rankings of the biggest library systems in the United Even before Cleveland’s GREAT LAKES FOR THE NEXT MOVE WILL BE straightforward. Logistics States. The usage numbers will be down this year due to the emergence as a major U.S. city THEIR LIVELIHOOD, MADE BY CLEVELAND, giants Amazon and FedEx pandemic, but the still-with-us crisis highlights some of the in the early 20th century, Lake no doubt should be con- important aspects of library services: access to computers Erie played a pivotal role in the IDENTITY AND WHICH OWNS THE PROPERTY vinced to take a look at and reliable internet connections for students now doing formation of our state and na- RECREATION. AND HAS A CHANCE TO what they could bring to the their work remotely, after-school homework help, and train- tion. On its waters, U.S. Navy REIMAGINE A HUGE SPACE space. ing for job seekers. Commodore Oliver Hazard Perry first built and then led a fleet But there’s no shortage of TheGreater Cleveland Partnership declined to endorse the through fierce combat against the British. As his close friend, NEXT TO AN AIRPORT INTO other possibilities. Maybe levy, which it sees as a permanent 40% increase in the li- Capt. James Lawrence, lay dying in an earlier naval battle, he A JOB-GENERATOR FOR THE the facility could become a brary’s tax revenue in what it considers an “increasingly un- implored Perry, “Don’t give up the ship.” Three months later, WHOLE REGION. giant data processing center. competitive tax environment” in Northeast Ohio. GCP since when the smoke cleared at the Battle of Lake Erie, it was the Or a set of sound stages to the release last year of a study that examined taxes in 11 peer British who were forced to abandon ship — and Commodore help turn Cleveland into a hub of Midwestern movie and TV communities has signaled it will take a harder line on re- Perry has been known as “the Hero of Lake Erie” ever since. production. Perhaps Tesla or another electric vehicle manu- quests to raise taxes. The chamber of commerce isn’t wrong All of Cleveland can take pride in the U.S. victory in that facturer would be interested. Or it could provide the space for a to be concerned about the region’s tax burden, but this strikes great battle during the War of 1812. More than 200 years later, major revamp of Cleveland Hopkins International Airport. us as the wrong place to draw the first line in the sand. Commodore Perry’s leadership is still recognized around the The city in a statement said, blandly, that it “will be review- Northeast Ohio can’t afford to let valuable assets wither. world. Cleveland baseball fans already honor him by hoisting ing options relative to the future uses” of the I-X property. As we The region will not be more economically competitive with an award-winning Great Lakes Brewing Co. Commodore Per- enter a period of declining tax revenue for local governments a less-effective county library. The levy represents a modest ry IPA at the ballpark and elsewhere around town. and uncertain job prospects for many citizens, everything investment to keep an excellent service strong, and we sup- should be on the table to make maximum use of a prime asset. port it. See COMMODORES on Page 9

Publisher and Editor: Elizabeth McIntyre ([email protected]) Write us: Crain’s welcomes responses from readers. Letters should be as brief Sound off: Send a Personal Managing Editor: Scott Suttell ([email protected]) as possible and may be edited. Send letters to Crain’s Cleveland Business, View for the opinion page to 700 West St. Clair Ave., Suite 310, Cleveland, OH 44113, or by emailing [email protected]. Please Contact Crain’s: 216-522-1383 [email protected]. Please include your complete name and city from include a telephone number Read Crain’s online: crainscleveland.com which you are writing, and a telephone number for fact-checking purposes. for verification purposes.

8 | CRAIN’S CLEVELAND BUSINESS | September 21, 2020

P008_CL_20200921.indd 8 9/17/2020 2:41:56 PM OPINION Your Landlord’s Broker doesn’t work for YOU! to remark that the proudest achievement of his life was COMMODORES “serving in the U.S. Navy and helping our country win From Page 8 victory in World War II.” Today, Feller’s legendary story We know what to do, when it’s is known by every chief petty o cer in the U.S. Navy. time for you to renew! e last 50 years have proven challenging for our river Consider the possibilities the name Cleveland Com- and lakefront. By the 1960s, decades of damage and neglect modores would o er our team and city: turned a natural resource into a national embarrassment.  e mascot would align with those of two popular or- Tenant Representation Services Fortunately, the combined e ort of many has reshaped our ganizational farm teams, the Class AAA Columbus Clip- • Advisory & Planning • Facility Management river, lakefront and towpath into what it is today: a regional pers and Class A Lake County Captains, both of which • Business Relocation • Transaction Management recreational marvel. e Cleveland Metroparks’ revitaliza- already sport a nautical theme. tion of Edgewater and Wendy Park and robust public-pri- Progressive Field could be known as “ e Ship,” which • Project Management • Portfolio Management vate partnerships with e Foundry and other organizations evokes Commodore Perry’s “Don’t Give Up the Ship” have revived e Flats and transformed the Cuyahoga River battle ag and famous victory message, “We have met and surrounding parkland into a community treasure. the enemy and they are ours.” Our maritime history is tightly bound not only to Lake Erie A cannon shot could be red for every home run and oth- and the Cuyahoga River, but also to both the U.S. Navy and er runs scored (which we suggest would upgrade the Super U.S. Coast Guard. Cleveland is home to several naval leaders, Mario Brothers “coin” chime that is currently used). Call one of our Specialists today including Adm. Isaac Kidd, the Paci c Fleet commanding John Adams’ legendary drum could maintain a central role, since drums were used on Medina Cleveland Akron THE MASCOT WOULD ALIGN WITH THOSE OF TWO vessels in our nation’s early years 330.239.0176 | 216.831.3310 | 330.535.2661 to synchronize rowers when sail POPULAR ORGANIZATIONAL FARM TEAMS, THE CLASS AAA power wasn’t available. COLUMBUS CLIPPERS AND CLASS A LAKE COUNTY CAPTAINS,  ere would be endless promotional opportunities for Clevelandwww.naipvc.com BOTH OF WHICH ALREADY SPORT A NAUTICAL THEME. fans. Just think how our city would advertise its pride when the Com- o cer who perished at Pearl Harbor on Dec. 7, 1941, and modores take on the Pittsburgh Pirates in interleague or, contemporary leaders such as four recently retired ag o - dare we say, World Series play. cers — Vice Adm. Bruce Grooms and Rear Adms. Julius Cae- We have seen some other intriguing options for a new sar, Janet Donovan and Dwight Shepherd — a diverse cadre mascot. e Spiders are a nice throwback to a previous of leaders who served our nation with distinction. era when young people pored over the latest stories about e Cleveland-headquartered U.S. Coast Guard’s Marvel Comics’ Spider-Man. But Spider-Man lives in Ninth District oversees operations across the Great New York City, the home of a long-standing baseball Lakes, a region spanning eight states. In the past ve nemesis that we’ll leave unnamed. And the most com- years, the district made history by appointing three out- mon reaction to spiders is “eww,” followed by “smash it!” standing women to lead this vast enterprise: Rear Adms. Another name — the Guardians, referencing the Donna Cottrell, Joanna Nunan and June Ryan. sculptures on the nearby Hope Memorial Bridge — is an Perhaps most compelling of all cases for the Cleve- interesting o ering. But while the bridge is iconic to land Commodores is the story of one of the greatest Clevelanders, it doesn’t hold any of the emotional con- right-handed pitchers in Major League Baseball history, nection of our lakefront, riverfront or naval associations. HISTORICAL CHARM. Bob Feller, who served honorably in World War II as a Let’s unite as East Siders and West Siders — baseball NATURAL BEAUTY. chief petty o cer in the U.S. Navy on the battleship fans, all — behind a new name for our team that rep- U.S.S. Alabama. As the only chief petty o cer enshrined resents a tradition and future in which we can all take HISTORICALExtraordinary LivingCHARM. in the National Baseball Hall of Fame, Feller was known pride: the Cleveland Commodores. NATURAL BEAUTY.

Outperform your dreams. Hilton Head ExtrBeaufort,aordinary South Carolina’s hidden gem: Living Monthly: “TOP 25 GOLF Golf, tennis, boating, home! COMMUNITY”

(843) 838-3838 Learn more at Dataw.com

Join Crain’s journalists and local real estate experts as we take a look back on the history of downtown Cleveland development. As an added bonus, local developers will also share perspectives on the future of Cleveland real estate. Providing a private travel experience MODERATOR: that exceeds expectations Michelle Jarboe, Enterprise Reporter Real Estate and Economic Development, Crain’s Cleveland Business

OCTOBER 6 | 10 A.M.

HOW TO FLY WITH SKY QUEST: FlySkyQuest.com SUPPORTING SPONSORS » On-Demand Charter » Jet Card Memberships 216-362-9904 » Aircraft Ownership Opportunities [email protected] Event Questions: Email • [email protected] • Sponsorship Information: Scott Carlson • [email protected]

SEPTEMBER 21, 2020 | CRAIN’S CLEVELAND BUSINESS | 9

P009_CL_20200921.indd 9 9/17/2020 2:42:54 PM OFFICE DESIGN Anyone mulling a COVID-era o ce redesign doesn’t have August to a seasonally adjusted rate of 1.364 million units, the highest lev- lose their cool — or their el since June 2007. Single-family REAL ESTATE wallet PAGE 12 homebuilding increased by 4.4%, while multifamily housing swelled 32.8% to a rate of 445,000 units. Payne & Payne, a family-owned design and build rm in Chardon, constructs 50 homes yearly throughout Cuyahoga, Geauga, Lake, Portage and Medina counties. e company remained steady during the pandemic’s early days, nishing projects already slated to begin in March and April. Payne’s client portfolio grew further in May amid Ohio’s stay-at- home order. “People saw they didn’t have enough space to work comfortably from home — that’s where we saw those needs change,” said vice president Mark Verdova. “A couple projects were delayed, but the majority went forward at the same pace. at made our year for us.” Even for families staying put, Payne has bagged added business on its home renovation side. Exterior projects, including decks and screened-in porches, are as popular as new home o ces, gyms and other interior endeavors. Verdova did not expect such optimism in an uncertain economy, but he’s happy to have been mistaken. “It was surprising to see homeowners looking at the long game and having that foresight,” Verdova said. Owners are searching for properties on wider swaths of land, with these transactions largely taking place via teleconference. Payne &

Exceptional times BUILDING UP IN THE ’BURBS require exceptional teams. Workers raise a wall on a house — built by Payne & Payne — going up in Moreland Hills. The rm in Chardon has been working on new builds and home renovations during the pandemic. | CONTRIBUTED And our company is fi lled with them. We’ve watched our teams respond to the challenges of 2020 Petros is partnering with younger Demand for new suburban “PEOPLE LOOKING FOR customers relocating from urban ar- with great care for our customers, making sure they have fi nancial fl exibility during times of economic eas to lower-density markets, mir- HOMES CAN’T FIND roring a mounting national call for change, access to funding through the PPP program, and confi dence that we are always available to housing grows amid pandemic single-family homes in rural areas help. For every phone call made to check in on a customer, for stepping out of your comfort zone to INVENTORY FROM A RESALE and large metro suburbs. Socializa- BY DOUGLAS J. GUTH tion in downtown bars and restau- address areas of great demand, and for every donation made to our local food banks, thank you. STANDPOINT, SO THEY’RE rants is now taking place on porches Your work has aff orded us many recognitions this year, for which we are extremely proud. The coronavirus crisis curtailed the U.S. spring or in backyards, inspiring millennial home-buying season, enjoying a revival this summer as BEING DRIVEN BY NEW buyers to build equity rather than dump money into monthly rent. consumer con dence returned. Locally, builders are see- CONSTRUCTION.” Andrew Gotlieb, business devel- ing a rising demand for suburban housing, due to low in- — Gary Naim, Petros Homes president opment director of Keystate Homes in Pepper Pike, said the pandemic is terest rates and companies allowing employees to work “ e fundamentals are still there, spring quarantine highlighted the changing the urban-living adage remotely. or they got better,” said Petros need for larger home workspaces, that views the city itself as one big Petros Homes, a custom builder based in Broadview Homes president Gary Naim. “Peo- or more room for remotely learning social space. ple looking for homes can’t nd in- children. Interest rates at 3% sealed “People will say, ‘Why don’t I Impactful Money Smart for Adults Heights, puts up around 75 homes annually in four coun- ventory from a resale standpoint, so the deal for many of Petros’ newer have a bigger home compared to Partnership of the Year ties — Cuyahoga, Lorain, Medina and Summit — in they’re being driven by new con- clients. people renting in downtown Cleve- struction.” “ ere was a shock to the system land and worried about touching Northeast Ohio. e virus threat shut down operations O ce work shifting from com- initially, with a lot of unknowns,” the elevator button,” Gotlieb said. for six to eight weeks. But thanks to tight regional inven- mercial business districts to homes Naim said. “Once people got a han- “ ey’re looking to move into a cus- fcbanking.com Member FDIC is leveraging the market, at least dle on what this (virus) was about tom home on big acreage.” tory and attractive interest rates, the company’s subur- from an anecdotal standpoint, Naim and how they could work through it, Per Commerce Department data, ban construction side is steadily recovering. said. Hours stuck inside during they were back out.” U.S. housing starts jumped 12.3% in

10 | CRAIN’S CLEVELAND BUSINESS | SEPTEMBER 21, 2020

P010_011_CL_20200921.indd 10 9/17/2020 1:11:46 PM OFFICE DESIGN Anyone mulling a COVID-era office redesign doesn’t have August to a seasonally adjusted rate nerships with suppliers valuable. If of 1.364 million units, the highest lev- we were constantly trying to get new lose their cool — or their el since June 2007. Single-family guys here and there, it probably wallet PAGE 12 homebuilding increased by 4.4%, would be hurting us right now.” while multifamily housing swelled Keystate, a custom suburban build- 32.8% to a rate of 445,000 units. er launched in 1979 by Andrew Gotli- Payne & Payne, a family-owned eb’s parents, Mina and Avner, is busy design and build firm in Chardon, building high-end custom residences constructs 50 homes yearly through- in Cleveland’s eastern and western out Cuyahoga, Geauga, Lake, Portage suburbs. In the meantime, the firm is and Medina counties. The company adding luxury amenities such as mov- remained steady during the pan- ie theaters, golf simulators and indoor demic’s early days, finishing projects pools to existing homes. already slated to begin in March and “People are at home more and April. Payne’s client portfolio grew thinking of ways to entertain in their further in May amid Ohio’s stay-at- own house,” Gotlieb said. “They home order. might put stadium seating in a movie “People saw they didn’t have theater with a small arcade. That’s enough space to work comfortably spilling over from mega-mansions to from home — that’s where we saw a little bit more humble of a home those needs change,” said vice presi- with a 2,000-square-foot basement.” dent Mark Verdova. “A couple proj- Though the local suburban hous- ects were delayed, but the majority ing market has improved, lack of new went forward at the same pace. That land on which to build is preventing made our year for us.” the sector from truly soaring, Gotlieb Even for families staying put, said. Lumber prices, now at a two- Payne has bagged added business on year high, are another impediment its home renovation side. Exterior Petros Homes has seen its suburban residential business take off because of low interest rates and low inventory in the resale for would-be homeowners, while projects, including decks and market. This drone shot shows construction underway in Petros’ Braemar Farms development in Broadview Heights. | CONTRIBUTED new virus hot spots could lead to ad- screened-in porches, are as popular ditional lockdowns and econo- as new home offices, gyms and other my-deadening unemployment. interior endeavors. Verdova did not “PEOPLE SAW THEY DIDN’T Payne has an in-house design center, Still, area builders have reasons to be expect such optimism in an uncer- making it easier to show customers bullish about a sector that’s done more tain economy, but he’s happy to have tile or paint selections alongside sid- than just survive the storm thus far. been mistaken. HAVE ENOUGH SPACE TO ing, stone or trim. Although virus-re- “The best way to say it is we went “It was surprising to see home- lated work stoppages have delayed from uncertainty to certainty pretty owners looking at the long game and WORK COMFORTABLY FROM acquisition of certain items and ma- quickly,” said Naim of Petros Homes. having that foresight,” Verdova said. terials, the company solved that issue “That’s great for people, and great for Owners are searching for proper- HOME — THAT’S WHERE WE by ordering ahead of time. the economy.” ties on wider swaths of land, with “For cabinets, we’ll pick them up these transactions largely taking SAW THOSE NEEDS CHANGE.” front while digging your foundation,” Contact Douglas J. Guth: place via teleconference. Payne & —— Mark Verdova, Payne & Payne vice president Verdova said. “That makes our part- [email protected]

Exceptional times require exceptional teams.

Workers raise a wall on a house — built by Payne & Payne — going up in Moreland Hills. The firm in Chardon has been working on new builds and home renovations during the pandemic. | CONTRIBUTED And our company is fi lled with them. We’ve watched our teams respond to the challenges of 2020 Petros is partnering with younger customers relocating from urban ar- with great care for our customers, making sure they have fi nancial fl exibility during times of economic eas to lower-density markets, mir- roring a mounting national call for change, access to funding through the PPP program, and confi dence that we are always available to single-family homes in rural areas help. For every phone call made to check in on a customer, for stepping out of your comfort zone to and large metro suburbs. Socializa- tion in downtown bars and restau- address areas of great demand, and for every donation made to our local food banks, thank you. rants is now taking place on porches Your work has aff orded us many recognitions this year, for which we are extremely proud. or in backyards, inspiring millennial buyers to build equity rather than dump money into monthly rent. Andrew Gotlieb, business development director of Keystate Homes in Pepper Pike, said the pandemic is changing the urban-living adage that views the city itself as one big social space.

“People will say, ‘Why don’t I Impactful Money Smart for Adults have a bigger home compared to Partnership of the Year people renting in downtown Cleve- land and worried about touching the elevator button,” Gotlieb said. “They’re looking to move into a cus- fcbanking.com Member FDIC tom home on big acreage.” Per Commerce Department data, U.S. housing starts jumped 12.3% in

September 21, 2020 | CRAIN’S CLEVELAND BUSINESS | 11

P010_011_CL_20200921.indd 11 9/17/2020 1:12:06 PM FOCUS | REAL ESTATE for 11.17 aCres CommerCial lanD Staggered seating, upgraded SALE state route 82 & liberty street, Garrettsville, oH n over 10 buildable HVAC among changes in acres ready for master development plan pandemic-era o ce design n ideal hybrid development site But companies shouldn’t hit the panic n 630’ frontage on state route 82 button, and solutions will vary, experts say n all utilities available BY DOUGLAS J. GUTH nesses may opt for smaller meeting (gas, electric, water, spaces that foster collaboration sewer) Among the countless challenges through virtual innovation. Downsized presented to companies by the coro- conference areas harnessing seamless n Demand for navirus pandemic is how to reassess telecommuting technology can re- independent living, o ce layouts. Employees returning place rooms seating dozens of people senior housing and/or assisted living to work may be welcomed by sanita- without losing engagement. Donley tion stations, seating prioritizing safe envisions a near future of “innovation svn summit CommerCial physical distance and Plexiglas di- lab”-type spaces with the ability to de- real estate Group, llC viders that act as a kind of “sneeze ne organizational culture. guard.” “It’s a really exciting time,” Donley ContaCt However, anyone mulling a said. “ ere’s lots of opportunity to Nichole Booker, Ph.D COVID-era o ce redesign doesn’t move away from what were non- Associate Advisor 3009 Smith Road, Suite 25 have to lose their cool, or their wallet, transparent organizations to trans- 330.475.5500 Akron, OH 44333 | 234.231.0200 said local design and architecture parent spaces that are dynamic, [email protected] rms interviewed by Crain’s. thoughtful and exible.” “Sheer panic is the rst reaction: ‘We’re all going virtual for the rest of Making measured changes our lives,’ ” said Debbie Donley, co-founder and principal of Vocon, Earlier this year, architecture rm IT’S ALL IN THE DELIVERY! which serves as architect of record Bialosky Cleveland released a pan- for Goodyear Tire & Rubber Co. and demic workplace guide for compa- 9-21-SVN Ad-Nicole-Garrettsville.indd 1 9/13/20 1:27 PM Jones Day, among other high-end cli- nies considering a return to the of- Companies can limit the capacities of ents. “Our advice is to be patient, to ce. To foster cleanliness and safety, door workspaces — already trending their conference rooms, like this one at not overcorrect and tear apart your organizations are adding sanitation pre-pandemic — are getting a closer Vocon seen before the pandemic, to help workplace. Don’t spend a bunch of stations as well as directional signage look as 2020 draws to a close. Compa- promote distancing. | MATTHEW CARBONE money not knowing what you’re get- that navigates tra c through a space. nies are installing monitors and other ting into. Space plans can be about Infrastructure upgrades are a ne- devices to conduct meetings in these tion areas into the workspace. phasing people cessity for busi- open-air, café-like spaces. “People are putting up screens back without “SHEER nesses eyeing “We’re going to see a combination without knowing the science behind making major PANIC IS worker wellness, of everything, but it’s going to be spe- them,” said Sciano Vajskop. “ e vi- 216-696-6033 modi cations.” said Ted Ferrin- ci c to each organization,” Sciano rus may be able to pass over screens.” Since www.bonniespeed.com Vocon is con- THE FIRST ger, business de- Vajskop said. “What we tell clients is 1959 ducting webi- REACTION: velopment di- no one size ts all.” Long-term changes possible nars and client rector at Social distancing guidelines rec- teleconferences ‘WE’RE ALL Bialosky. Im- ommend maintaining at least 6 feet O ce retro ts are lling the work- to determine GOING proving air qual- between individuals to reduce the days of Sol Harris/Day Architecture how to safely ac- ity and ventila- potential of COVID-19 transmission. commodate VIRTUAL FOR tion — thought To that end, some businesses are fo- workers, particu- THE REST OF OUR LIVES.’ ” to be a key factor cusing on movable, lightweight fur- SAME DAY! larly in creative —Debbie Donley, co-founder in mitigating vi- niture solutions — lounge chairs, Cleveland’s #1 settings where and principal of Vocon rus spread — small tables and more — to provide face-to-face in- may mean re- adequate distance in shared spaces. Same Day Delivery Company! teraction is preferable. Vocon’s Pros- placing an HVAC system entirely. Sciano Vajskop cautioned execu- pect Avenue headquarters in Cleve- “Regardless of space design going tives against overreacting, and sub- land is operating at 50% capacity, forward, there will be probably be sequently overspending, in response staggering employee schedules bigger changes to HVAC so o ces to the latest pandemic headlines. BUSINESS & RESIDENTIAL throughout the week and reducing can have an increase in fresh air,” Fer- Furniture manufacturers are ood- conference room capacity. ringer said. ing the market with Plexiglas screen- As not every employee needs to be Bialosky associate principal Tracy ers when companies might be better physically present at all times, busi- Sciano Vajskop said collaborative out- served integrating functional sanita-

CLASS A OFFICE BUILDING

Webinar Series AVAILABLE

September 26, 2020 17500 Rockside Road “We chose First Federal Medicaid Asset Bedford, Oh 44146 Lakewood because of Protection 2:00 p.m. • 2 Story Office Bldg. the people.” October 6, 2020 - 79,000 SF Divisible Probate Court Litigation • 39,500 SF/ Floor JOIN US and Avoidance At First Federal Lakewood, you’re choosing much more than FOR A 12:00 p.m. & 7:00 p.m. • 35+ Acre Campus WEBINAR a bank. You’re choosing an organization made up of people October 17, 2020 • Renovated in 2012 who are committed to reinvesting in our community and Parenting Your Parents • +/- 20 Minutes to helping it thrive - just like you. 2:00 p.m. Downtown Cleveland Zoom Webinar on your computer, • Former Finast Foods We’re here to help you meet today’s goals and invest smartphone or tablet. Headquarters in tomorrow. Call 216-765-0123 to RSVP or visit ssandplaw.com/events to register.

Estate Planning Probate & Trust Elder Law Business Law Visit FFL.net/thrive to learn how we can help your business thrive. E BR AT I E L N G C 216-765-0123 SSandPlaw.com Northeast Ohio’s Premier Real Estate Developer | (216) 341-1200 | premierdevelop.com |

12 | CRAIN’S CLEVELAND BUSINESS | SEPTEMBER 21, 2020

P012_013_CL_20200921.indd 12 9/17/2020 2:11:28 PM “OUR CLIENTS ARE NOT GOING TO RUSH TO JUDGMENT, ESPECIALLY WITH A LOT OF FIRMS STILL WORKING FROM HOME.” —Matt Sutter, CEO of Sol Harris/ Day Architecture Inc.

rush to judgment, especially with a lot of rms still working from home. ey’re taking a wait-and-see atti- tude. It’s the long-term onboarding of employees that there’s some ner- vousness about.” Ferringer of Bialosky said the most Architecture rm Cleveland Bialosky helped create an open design at ABA Insurance innovative companies will remain Services in Shaker Heights even before the pandemic. | CHRISTIAN PHILLIPS PHOTOGRAPHY exible when rethinking their o ce blueprint in a COVID-19 world. your desk for the day,” Sutter said. staggered workstation patterns. Re- “ ey’ll work through iteration rath- “ at’s just not something people placing desks with more private of- er than spending six to nine months want to do.” ces is another option for companies trying to perfect a thing that doesn’t e pandemic won’t spell the end concerned about keeping workers work,” said Ferringer said. “I don’t of the corporate o ce, but there healthy in an open-plan o ce. think the open o ce will go away, but could be permanent changes in the “ ere’s been a push for (spaces) we will see a new version of it.” geometry of workstations, Sutter with fewer o ces, but that number is said. Rather than sitting people face- going in the other direction,” Sutter Contact Douglas J. Guth: to-face, you may see checkerboard or said. “Our clients are not going to [email protected] Companies can limit the capacities of door workspaces — already trending their conference rooms, like this one at Inc. of North Canton. Chief executive pre-pandemic — are getting a closer Vocon seen before the pandemic, to help o cer Matt Sutter said clients are re- look as 2020 draws to a close. Compa- promote distancing. | MATTHEW CARBONE questing electronic foot sensors and nies are installing monitors and other hand-swipes for doors in high-tra c devices to conduct meetings in these tion areas into the workspace. areas. Substituting manual ush open-air, café-like spaces. “People are putting up screens valves with touchless toilet sensors is “We’re going to see a combination without knowing the science behind another popular ask in the COVID-19 of everything, but it’s going to be spe- them,” said Sciano Vajskop. “ e vi- age. ci c to each organization,” Sciano rus may be able to pass over screens.” O ce “hoteling,” a rising design Vajskop said. “What we tell clients is trend that eliminated assigned seat- no one size ts all.” Long-term changes possible ing in shared workspaces, will at least Social distancing guidelines rec- be temporarily paused even as com- ommend maintaining at least 6 feet O ce retro ts are lling the work- panies rely more on telecommuting. between individuals to reduce the days of Sol Harris/Day Architecture “You would nd a desk, and that’s potential of COVID-19 transmission. To that end, some businesses are fo- cusing on movable, lightweight furniture solutions — lounge chairs, small tables and more — to provide adequate distance in shared spaces. CONGRATULATIONS TO OUR FOUNDER Sciano Vajskop cautioned executives against overreacting, and sub- sequently overspending, in response FRED SIEGEL to the latest pandemic headlines. Furniture manufacturers are ood- FOR 65 YEARS OF SERVICE PRACTICING LAW ing the market with Plexiglas screen- ers when companies might be better served integrating functional sanita-

CLASS A OFFICE BUILDING

AVAILABLE FRED SIEGEL’S bold idea came more than

17500 Rockside Road “We chose First Federal 40 years ago by starting Ohio’s premier law ﬁ rm Bedford, Oh 44146 Lakewood because of dedicated entirely to property tax law. • 2 Story Office Bldg. the people.” - 79,000 SF Divisible His deep understanding of real estate markets and • 39,500 SF/ Floor At First Federal Lakewood, you’re choosing much more than tax valuation law has helped clients nationwide, • 35+ Acre Campus a bank. You’re choosing an organization made up of people from Fortune 500 companies to local, family-owned • Renovated in 2012 who are committed to reinvesting in our community and businesses. Fred has had a prominent role in shaping • +/- 20 Minutes to helping it thrive - just like you. Downtown Cleveland law, taking leading real estate tax cases before the • Former Finast Foods We’re here to help you meet today’s goals and invest Ohio Supreme Court, and helping to craft legislation. Headquarters in tomorrow. SIEGEL BOLD Visit FFL.net/thrive to learn how RESULTS we can help your business thrive. JENNINGS PROPERTY TAX LAW Cleveland • Chicago • Columbus • Pittsburgh Northeast Ohio’s Premier Real Estate Developer 216-763-1004 • siegeltax.com | (216) 341-1200 | premierdevelop.com |

SEPTEMBER 21, 2020 | CRAIN’S CLEVELAND BUSINESS | 13

P012_013_CL_20200921.indd 13 9/17/2020 2:11:57 PM FOCUS | REAL ESTATE Remake of big box store cues North Olmsted’s drive for retail diet BYB STAN BULLARD to rent, its plan includes putting a This former Toys R Road is devoted to retail, ranging 4,000-square-foot building, most Us store in North from former homes used as medical Stein Investment Group of Atlanta likely a restaurant, on part of the Olmsted is about offices to shopping centers and auto has a plan for how to redo former big parking lot closest to Lorain Road. to become a dealerships. box stores, and it provided the city of Kimberly Lieber, North Olmsted’s self-storage center, CoStar, the online realty data North Olmsted a first, tentative step director of planning and community but also is part of source, reports 35 shopping centers in efforts to reduce the suburb’s reli- development, said replacing the re- the city’s plan to with a total of 1.5 million square feet ance on bricks-and-mortar retail. tail use with the mini-warehouse is put its bloated of selling space (not counting the Thereal estate developer is con- “one more step in reducing retail va- retail commercial mall of almost the same size) and a verting former big box stores to cancy on Lorain Road.” district on a diet of vacancy rate of 11%, double what it mini-warehouse operations that will Because of a 2017 change in the mixed uses. | COSTAR was just three years ago. operate under the Space Shop Self city’s zoning code, the site was zoned Dr. Rustom Khouri, CEO of Carne- Storage flag, an Atlanta-based com- as mixed-use, which was designed to spaces could be reused as the physical on the next owner or user’s vision for gie Management & Development pany. The company’s first target in provide options for redevelopment of retail market weakened under the on- the property. Corp. real estate firm in Westlake, has Northeast Ohio is the former Toys R former retail sites as offices, apart- slaught of online retailing, which has Another opportunity may be loom- constructed four major shopping Us site in North Olmsted. ments, townhouses and small per- gained velocity during the pandemic. ing at the store that Levin Furniture Co. centers in North Olmsted over the Through SIG Lorain Road LLC, centages of service retail. Not all freestanding stores or has decided to close at 23250 Lorain years and still owns three. Stein paid $2.4 million on Aug. 20 for “It’s turning out as mixed-use, but high-vacancy shopping centers will Road as the Pittsburgh-based concern He said the city is taking a sensible the 40,000-square-foot building on 4 not the way we expected,” Lieber said, be altered by the provisions, she said, rejuvenates its former presence at oth- approach given the challenges that acres at 27408 Lorain Road. The seller but noted that with a lot of conversa- because the way they are implement- er locations in Northeast Ohio. The retailers are having. was the Cianciolo and Mercurio real- tion, the developer agreed to put a ed depends on the size of the store. 46,000-square-foot former furniture “Any time you provide flexibility in ty trusts, located, respectively, in small building close to Lorain Road For example, a vacant former Payless store sits on a 4-acre site that can ac- your zoning code, it is a good thing,” Fairview Park and Highland Heights, that will help add pedestrian scale Shoe Source store at Lorain and Por- commodate more than 200 cars. Khouri said. “Given today’s economy, according to Cuyahoga County land and more activity to the streetscape. ter roads is on too small of a site to North Olmsted has been a retail creating mixed-use zoning is an effec- records. The county assigned a mar- The site, as a result, will incorpo- provide much opportunity. destination since the early 1960s, but tive way to reposition your high-profile ket value of $3.2 million to the site for rate more than just one building and However, others are available. A became a regional retail location af- real estate to provide a more optimum property tax purposes. have modern methods of handling big one is at 26518 Lorain, an empty ter Great Northern Mall was opened response to what the market needs.” Construction workers are now at rainwater with open culverts and 67,000-square-foot building that for- in 1976. As far as the Atlanta developer’s proj- work on the site, which had been vacant higher-quality materials as a result of merly housed a Babies R Us store and The allm has lost one of its four an- ect goes with Space Shop, it will be since the Toys R Us chain closed in 2018. the newer zoning provisions. two other retailers. The lender-owned chor department stores and is in the bringing a new mini-warehouse opera- While Stein is letting the big box The suburb enacted the new alter- property sits on 6 acres. That’s throes of working out a default on a tor to the region. stand as it cuts it up into small spaces natives for traditional retail zoning enough ground to accommodate bond sold in Israel as the bondholders Space Shop has 86 locations, with for individuals and small businesses with an eye on how freestanding retail several smaller buildings, depending bring in a new set of operators, Pacific one in operation in Columbus and Retail Partners of El Segundo, Calif., and the others in Georgia, North Caroli- Great East Investors of New York City. na, South Carolina and Virgina, ac- The firms will get an opportunity to cording to its website. buy the property if they choose to do so Lieber noted one other advantage after creating a plan to reinvigorate it. to Stein’s plan. Lieber said the mall’s zoning remains “Seeing this project going forward,” general business and was not changed during the pandemic and its accom- by the previous zoning update. panying recession, she said, “shows “That will be a new conversation,” we will get past this moment in time.” she said. “The city will be flexible. But Stein did not return two phone calls we did not want to force what might and two emails by publication deadline. happen there. Instead, we wanted to work with what the market presents.” Stan Bullard: [email protected], In the meantime, much of Lorain (216) 771-5228, @CrainRltywriter

FOR COMMERCIAL LEASING INFORMATION, CONTACT: 216.658.8394 [email protected] www.KandDRealEstateServices.com WHAT MAKES US UNIQUE? WE ARE A ONE-STOP SHOP FOR COMMERCIAL LEASING. We have a solution for every commercial need and guide clients through all steps in-house from leasing, to planning, to construction, to move-in. Completely renovated spaces are available from 2,000 square feet and larger with brand new build-outs at a variety of downtown locations.

THE HALLE THE KEITH THE LEADER BUILDING BUILDING BUILDING 1228 Euclid Ave. 1621 Euclid Ave. 526 Superior Ave. Cleveland, OH 44115 Cleveland, OH 44115-2114 Cleveland, OH 44114

POST OFFICE PLAZA RESERVE SQUARE 1500 W. 3rd St. | Cleveland, OH 44113 1701 E. 12th St. | Cleveland, OH 44114

THE RESIDENCES AT 668 TERMINAL TOWER 668 Euclid Ave. | Cleveland, OH 44114 50 Public Square | Cleveland, OH 44113

14 | CRAIN’S CLEVELAND BUSINESS | September 21, 2020

P014_CL_20200921.indd 14 9/17/2020 2:16:16 PM CRAIN'S LIST |WEALTHIEST SUBURBS Ranked by estimated median household income POPULATION HIGHEST DEGREE HOUSING MEDIAN OWNER- AVERAGE MEDIAN HOUSEHOLD OCCUPIED 5-YEAR ESTIMATE 2010 % CHANGE SINCE OCCUPIED COMMUTE RANK COMMUNITY 1 INCOME HOUSING VALUE (2014-2018) 1 CENSUS CENSUS 1 BACHELOR'S % POST-GRAD % UNITS OWNER % RENTER % (MINUTES) COUNTY

HUNTING VALLEY $250,000 2 $1,400,000 740 705 5.0% 35.9% 43.3% 283 90.5% 9.5% 25.4 Cuyahoga, 1 Geauga 2 BENTLEYVILLE $204,375 $585,600 976 864 13.0% 35.4% 47.9% 331 98.2% 1.8% 24.8 Cuyahoga 3 PEPPER PIKE $193,889 $428,800 6,242 5,979 4.4% 35.8% 43.1% 2,180 98.8% 1.2% 22.1 Cuyahoga 4 GATES MILLS $161,250 $516,900 2,198 2,270 -3.2% 28.7% 44.0% 883 95.6% 4.4% 25 Cuyahoga 5 MORELAND HILLS $136,250 $427,700 3,316 3,320 -0.1% 38.4% 38.7% 1,368 91.2% 8.8% 23.3 Cuyahoga 6 HUDSON $128,638 $331,900 22,287 22,262 0.1% 38.7% 32.3% 8,063 86.7% 13.3% 25.9 Summit 7 WAITE HILL $116,250 $629,300 399 471 -15.3% 32.7% 28.3% 174 90.8% 9.2% 22.8 Lake 8 SOUTH RUSSELL $115,000 $326,600 3,801 3,810 -0.2% 45.6% 25.8% 1,496 93.8% 6.2% 27.5 Geauga 9 BOSTON HEIGHTS $112,083 $351,400 1,122 1,300 -13.7% 30.3% 25.5% 417 89.0% 11.0% 25 Summit 10 HIGHLAND HEIGHTS $106,739 $274,700 8,396 8,345 0.6% 27.5% 29.2% 3,222 94.7% 5.3% 22.3 Cuyahoga 11 SUGAR BUSH KNOLLS $106,667 $300,000 196 177 10.7% 20.1% 39.6% 80 97.5% 2.5% 22.8 Portage 12 BRECKSVILLE $105,566 $266,900 13,538 13,656 -0.9% 33.6% 22.9% 5,462 84.5% 15.5% 23.4 Cuyahoga 13 ORANGE $105,385 $317,200 3,285 3,323 -1.1% 34.0% 33.7% 1,294 89.1% 10.9% 20.5 Cuyahoga 14 SOLON $104,625 $280,300 23,038 23,348 -1.3% 31.0% 30.3% 8,415 82.9% 17.1% 25.2 Cuyahoga 15 AVON $104,125 $282,100 22,786 21,193 7.5% 29.6% 19.9% 7,957 83.4% 16.6% 25.7 Lorain 16 SILVER LAKE $103,947 $215,900 2,511 2,519 -0.3% 35.5% 21.6% 978 95.8% 4.2% 24.3 Summit 17 KIRTLAND HILLS $103,750 $468,800 702 646 8.7% 28.3% 31.7% 272 91.9% 8.1% 24.5 Lake 18 BAY VILLAGE $102,917 $230,400 15,391 15,651 -1.7% 38.6% 27.5% 6,078 91.9% 8.1% 25.3 Cuyahoga 19 INDEPENDENCE $100,278 $232,600 7,156 7,133 0.3% 29.5% 15.7% 2,702 93.0% 7.0% 21.5 Cuyahoga 20 PENINSULA $99,821 $288,600 632 565 11.9% 36.3% 24.2% 247 81.0% 19.0% 30.5 Summit 21 CHAGRIN FALLS $96,694 $347,700 4,061 4,113 -1.3% 40.0% 26.5% 1,816 72.9% 27.1% 23.6 Cuyahoga 22 AURORA $94,141 $268,900 15,941 15,548 2.5% 33.7% 19.2% 6,154 81.5% 18.5% 27.3 Portage 23 MACEDONIA $92,217 $207,200 11,808 11,188 5.5% 30.0% 17.2% 4,647 92.1% 7.9% 26.3 Summit 24 VALLEY VIEW $91,711 $254,800 2,013 2,034 -1.0% 22.7% 11.4% 762 91.9% 8.1% 22 Cuyahoga 25 BEACHWOOD $89,706 $296,600 11,704 11,953 -2.1% 23.9% 36.5% 4,532 60.9% 39.1% 21.9 Cuyahoga 26 BRATENAHL $89,107 $270,500 1,334 1,197 11.4% 29.5% 37.0% 735 78.9% 21.1% 20.6 Cuyahoga 27 KIRTLAND $88,537 $292,900 6,818 6,866 -0.7% 23.1% 19.8% 2,617 82.1% 17.9% 25.9 Lake 28 BROADVIEW HEIGHTS $88,404 $228,400 19,242 19,400 -0.8% 28.9% 18.7% 7,449 83.4% 16.6% 27.9 Cuyahoga 29 WESTFIELD CENTER $87,875 $211,100 1,191 1,115 6.8% 29.0% 15.6% 503 92.4% 7.6% 23 Medina 30 AVON LAKE $87,525 $243,600 23,777 22,581 5.3% 29.4% 21.0% 9,389 82.3% 17.7% 25.6 Lorain 31 STRONGSVILLE $87,264 $202,200 44,752 44,750 0.0% 28.7% 18.0% 17,828 81.4% 18.6% 28.1 Cuyahoga 32 WESTLAKE $83,434 $250,900 32,378 32,729 -1.1% 31.5% 21.3% 13,694 73.2% 26.8% 25 Cuyahoga 33 SHAKER HEIGHTS $83,420 $222,700 27,620 28,448 -2.9% 25.3% 40.6% 11,092 63.6% 36.4% 23 Cuyahoga 34 GLENWILLOW $80,357 $238,500 1,034 923 12.0% 18.9% 25.0% 328 86.0% 14.0% 25.1 Cuyahoga 35 SEVEN HILLS $79,735 $170,100 11,690 11,804 -1.0% 23.7% 12.3% 4,997 92.6% 7.4% 26.2 Cuyahoga 36 REMINDERVILLE $78,656 $195,400 4,113 3,404 20.8% 28.2% 18.0% 1,593 85.4% 14.6% 28.6 Summit

Researched by Chuck Soder: [email protected] | Source: U.S. Census Bureau 5-year American Community Survey (2014-2018). The list includes communities in Cuyahoga, Lorain, Medina, Summit, Portage, Geauga, Lake and Stark counties. NOTES: 1. All figures (other than 2010 Census population) are estimates based on surveys conducted between 2014 and 2018. Estimates for smaller communities tend to be less reliable. Margin of error information can beaccessedthrough data.census.gov. 2. Income exceeds $250,000. Census database would not report a higher number. There are 136 communities on the full list. To see them all, become a Data Member: CrainsCleveland.com/data

September 21, 2020 | CRAIN’S CLEVELAND BUSINESS | 15

P015_CL_20200921.indd 15 9/17/2020 2:16:49 PM S1S1 SeptemberMay 18, 2020 21, 2020 SPONSORED CONTENT SPONSORED CONTENT THOUGHT LEADER FORUM FAMILY LAW

THE CASE FOR MEDIATION Many individuals going through a divorce choose to settle their case through a mediator, which helps the couple develop a workable agreement that is more tailored to each person’s needs, wishes and circumstances, according to the American Bar Association. A mediation settles issues such as visitation, property division, child care, custody and more unique situations, such as relationships with grandparents or step-families. The privacy in a mediation enables each party to more freely discuss their emotional matters and shared concerns.

OWNERSHIP IN THE PROCESS, OUTCOME CHOOSING A MEDIATOR You control the outcome. Mediation is Before you begin your search for the right mediator, think about your expectations and goals for the especially helpful to parents because they mediation and the mediator style with which you would be more comfortable. Important factors in the can make arrangements that suit their choice of a mediator include experience, reputation, educational credentials, mediation training, children’s needs as well as their needs. In apprenticeships, gender, age, cultural background, knowledge of a particular eld and accreditation a trial, however, no matter how a judge by mediation organizations, according to the American Bar Association. contemplates the needs of each side, he or she decides a case. Research shows that people who develop their own solutions for a problem are ADVANCED PREPARATION STAGES OF MEDIATION more likely to be satis ed with A mediator may take into account each Most mediations progress through a series the agreement and follow it, person’s debts and assets. They also will of ve stages: introductory (the mediator notes the Ohio State Bar ask parents about desired child care works with each person to lay the founda- Association. arrangements and how each parent tion for the process); information gather- plans to pay their part of ing; framing stage (the mediator works expenses. A mediator with each spouse to outline their needs may suggest that each and wants); negotiations; and concluding DEBATING THE POSITIVES parent seeks advice stage (the tentative settlement agreement There are several advantages to mediation, including from nancial experts, is put into writing and circulated to both autonomy, a focus on personal needs and interests, appraisers, pension spouses and their advisers for review). The maintaining positive family relationships, acknowledging evaluators and possibly additional concluding stage includes the prepara- each side’s emotions, higher satisfaction, informality, attorneys for speci c aspects of legal tion of the written settlement statement faster than going to court, lower cost and privacy, advice relevant to the divorce. that is to be led with the court. according to the American Bar Association.

SOURCES: American Bar Association, Ohio State Bar Association, DivorceNet.com Compiled by Kathy Ames Carr, Crain’s Content Studio-Cleveland

Family law’s shift from ‘winning’ to nding middle ground

KATIE ARTHURS legal issues behind the scenes. A specially issues, allowing parents to air their grievances trained family mediator works with both and nd solutions that they can live by. Partner parents to discuss where each parent will [email protected] reside after divorce; where the children There also is an increasing trend to appoint 216-515-1618 will attend school; how the parenting time parenting coordinators to address post- schedule can operate; how decisions will be divorce disputes. A parenting coordinator is Katie Arthurs is a partner at Frantz Ward. She counsels made if the parents can’t agree; and any other usually an attorney appointed by the court unique issues. The process allows parents to for a de ned period, who has the authority to clients through dif cult matters such as divorce and construct detailed parenting plans that they make decisions when parents cannot agree. dissolution of marriage. Arthurs is the president of the will more likely follow, rather than generic This process prevents either party from Center for Principled Family Advocacy, an OSBA Family orders imposed by the court. The cost of prematurely returning to court on issues Law Certi ed Specialist, and she has advanced training in collaborative law, mediation is shared and avoids expensive that can be resolved expeditiously. While mediation and parenting coordination. litigation, which most parents realistically parenting coordinators were mainly intended cannot afford. for high-con ict divorces, they are being used on matters involving special needs children, I began practicing family law in divorce Mediation is an increasingly popular tool to parents with poor communication skills, litigation. I advocated for clients by gathering promptly resolve disputes and preserve parenting The de nition of winning in and parents who simply need a third-party tiebreaker. evidence against the other party and writing relationships. Instead of treating divorce as a family law continues to evolve briefs on how the law supported their position. zero-sum game, mediation helps parents change My focus was on winning legal arguments. the de nition of winning to focus on interests into one of mutual bene t The de nition of winning in family law and goals, rather than positions. that mitigates nancial and continues to evolve into one of mutual bene t While I took pride in succeeding, most clients emotional cost. that mitigates nancial and emotional cost. remained unhappy no matter how good the Today, many households have two employed While some cases may still require litigation, result. I realized that families were not suited parents who share in the division of most can be successfully settled outside of for the courtroom, and the courtroom was not childrearing responsibilities within the home. As a mediator, I have found that parents have court to preserve ongoing family relationships. suited for families. In turn, it is more desirable for divorced dif culty articulating what they want, why couples to have shared parenting, which they want it, and how to communicate that Divorce involves emotionally charged issues, entails joint custody, mutual decision making desire to their attorney or to the other party. children and ongoing relationships. For and near-equal parenting time. Mediation thereby aids parents in discussing parents to successfully co-parent after those topics and all possible solutions before divorce, they need the ability to effectively As an attorney, I frequently advise clients to requesting the court to decide. Even in high- communicate during the process and after. engage in mediation while I consult on the con ict cases, open communication vets the

This advertising-supported section/feature is produced by Crain’s Content Studio-Cleveland, the marketing storytelling arm of Crain’s Cleveland Business. The Crain’s Cleveland Business newsroom is not involved in creating Crain’s Content Studio content.

P016_17_CL_20200921.indd 16 9/17/2020 8:40:40 AM SPONSORED CONTENT September 21, 2020 S2

SPONSORED CONTENT THOUGHT LEADER FORUM FAMILY LAW

SUCCESSION PLANNING 101 Family businesses are vital cogs in the economy, accounting for more than 50% of the U.S. GDP. About 35% of Fortune 500 companies are controlled by families. Although family owned businesses are responsible for some 60% of jobs in the U.S., a family business survey conducted by the National Bureau of Economic Research’s Family Business Alliance shows that only 15% of those businesses have established a succession plan, despite those survey participants acknowledging that succession planning is a critical issue.

MAKING SUCCESSION PLANNING A THINK ABOUT DOING BEFORE ‘I DO’ A COMPLEX DECISION PRIORITY Marriage is a union, but like any partner- Proactive planning is key to avoiding or mitigating many Succession planning involves ship, “I do” is not an inde nite commit- succession plan problems. Not surprisingly, one reason why developing a written plan that ment. A high percentage of marriages so many family businesses do not view succession planning outlines the next steps for when the end in divorce. Establish- with a long runway is because it is a dif cult and complex owner either decides, or is forced, to ing a prenuptial agree- process. Family business succession planning must take into step down, from their leadership role. ment can protect a family account the many dynamic shifts within both the business Closely held businesses typically do owned business, its and external environment, including the economy, not have the same depth of income stream and assets regulations, state of the market in which the business management as large corporations, from a non-owner’s spouse operates and family circumstances such as marriage, so proactive succession planning is to access nances of the death, divorce, skills, maturity and health status of individual essential to properly identify business, seek a share of the entity or family members, according to the American Bar Association. next-generation leadership and recover awards or attorney fees based future of the business. on business-related income.

A TEAM APPROACH NOT ALL IN THE FAMILY Many obstacles in a succession plan can be addressed by About one-third of family businesses are expected to last beyond the founders’ engaging formalized governance structures that facilitate generation while even less — an estimated 12% — will make it to a third generation, the lines of communication between key stakeholders in the according to PwC’s 2019 U.S. Family Business Survey. The survey also notes that about business. This is especially relevant to family businesses. A 58% of participants say they have a succession plan in place, though it mostly is team of outside directors or advisers can provide strategic informal. and valuable advice to a business owner.

Compiled by Kathy Ames Carr, Crain’s Content Studio-Cleveland Sources: American Bar Association, Deloitte, Family Business Magazine, National Bureau of Economic Compiled by Kathy Ames Carr, Crain’s Content Studio-Cleveland Research’s Family Business Alliance, PwC, The CPA Journal. Why every family owned business needs a long-term plan

RICHARD A. RABB is even higher. Those statistics require the determine how engaged the family is in the attention of any closely held business. business, whether they have the ability to Principal, Family Law effectively manage and operate it, and what [email protected] A prenuptial agreement is an excellent tool to roles the individuals will have. If a family 216-696-1422 minimize or eliminate potential issues in business is owned by people who are not death and divorce. A prenup is entered into by related, it is important to have buy-sell Richard A. Rabb’s practice focuses on divorce, custody prospective spouses in contemplation and agreements in place and a succession plan, in anticipation of marriage where parties can case an owner becomes disabled or dies. disputes, prenuptial agreements and related family law de ne monetary values and address what will matters. His practice includes the evaluation of happen in the event of death and divorce. The speci cs of the succession plan chosen business interests, tax aspects, tracing assets, drafting, evaluating and These agreements help avoid inevitable will determine the tax consequences to the enforcing prenuptial agreements. dilemmas by planning now for what may owner. For example, a business owner selling happen in the future. shares of a corporation will experience a KIMON P. KARAS capital gain or loss. Alternatively, a business Moreover, a buyout of a spouse’s interest and a owner may choose to transfer ownership by Principal, Estate Planning forensic accountant reviewing the business’s gift to a family member, which may invoke gift [email protected] records are two realities in divorce or probate tax consequences. 216-696-1422 court. Trials are public record and, therefore, nancial documents and testimony make your TEAM APPROACH Kimon P. Karas is certi ed by the Ohio State Bar private business a public record. The same way a business must coordinate its Association as a Specialist in Federal Taxation Law and engineering, production, sales and marketing is recognized as one of the leading authorities on tax SUCCESSION PLANNING SHOULDN’T START functions, it must also take a synergistic AT DEATH, DISABILITY OR DIVORCE approach to planning for life’s inevitable and law and wealth preservation. Oftentimes, the family business will be an common events. Given the complexity individual’s most valuable asset. Therefore, the outlined here, it is recommended business family must determine whether the business owners consider hiring family law and estate “The future depends on what you do today.”-- fallout of divorce, sudden death and family will be passed to future family members or planning specialists who work well and closely Mahatma Gandhi discord. It also is true that where business sold in the event of death or divorce. It is together in order to develop the optimal trouble looms, taxes are never far behind. therefore paramount that succession planning long-term plan. So planning in advance is a must. be just that, planning and not reacting to the Truer words were never spoken when it comes death, disability or divorce of an owner. to the impact that marriage or death can have PLAN AHEAD AND START EARLY: on a closely held business. Death is certain and PRENUPTIAL AGREEMENTS If the owner wants to pass the business to divorce is common. Proactive legal protections An estimated 40% to 50% of rst marriages end younger generations, it is important to can eliminate or mitigate the potential negative in divorce. The divorce rate for second marriages

This advertising-supported section/feature is produced by Crain’s Content Studio-Cleveland, the marketing storytelling arm of Crain’s This advertising-supported section/feature is produced by Crain’s Content Studio-Cleveland, the marketing storytelling arm of Crain’s Cleveland Business. The Crain’s Cleveland Business newsroom is not involved in creating Crain’s Content Studio content. Cleveland Business. The Crain’s Cleveland Business newsroom is not involved in creating Crain’s Content Studio content.

P016_17_CL_20200921.indd 17 9/17/2020 8:41:08 AM SPECIAL REPORT | UNWANTED GUEST | HOTELS IN THE COVID-19 ERA

Owner Radhika Reddy works the front desk of the Ariel Broadway Hotel in downtown Lorain. The hotel opened in early March, just before the coronavirus pandemic prompted statewide business shutdowns.

pancy scraped bottom in April at 19.8%, HOTELS according to STR, a company that tracks From Page 1 the industry. Local hotels typically are 60% full at that time of year. Six months after COVID-19 forced By late August, occupancy had Ohio into a shutdown, the lodging in- climbed to 43.1% — a notable im- dustry is still shuddering. A statewide provement, but still off 40% from a ban on most mass gatherings remains year before. Rates haven’t been hit in place. Convention centers are quite as hard, but they’re depressed closed, forcing meeting planners to when compared with 2019 levels. push off events until 2021 or later. Lei- Urban and luxury properties are sure travel recovered slightly during taking the worst wallop, based on the summer, but corporate trips show STR’s regional data. Extended-stay little sign of resurging soon. and limited-service hotels weren’t hit Owners and operators like Reddy as hard and are recovering more are taking creative tacks to entice quickly, thanks to cost-conscious customers. In July, the Ariel Broad- travelers, youth sports competitions way Hotel debuted a rooftop event and families hopping in the car for va- series, offering sunset views, appetiz- cations rather than boarding planes. ers and drinks. The occupancy figures don’t fully A few of those events, which re- capture the industry’s pain. Hotels quired reservations to maintain so- that shut down in the spring and hav- cial distancing, have sold out. And en’t reopened aren’t included in the the hotel has reached capacity some numbers. Friday and Saturday nights, thanks to “I truly believe that there are some fishing tournaments, the occasional properties that are not going to make wedding and road-trip travelers it,” said Eric Hansen, a director at LW passing by on U.S. Route 6. Hospitality Advisors in Westlake. From the Ritz-Carlton in down- “They’re not going to come back. … Owner Radhika Reddy welcomes Lorain Mayor Jack Bradley, left, to her rooftop sunset series at the Ariel Broadway Hotel in town Cleveland to suburban Red Those properties that are well-built, downtown Lorain. | PHOTOGRAPHS BY LISA DEJONG FOR CRAIN’S CLEVELAND BUSINESS Some hotel owners acknowledge Roof Inns near freeway exits, hotels well-maintained and well-posi- they’ve been given 12 months of are offering day rates for remote tioned, and that have above-average Daily rates: Pandemic hinders hotels’ pricing power out of the Small Business Adminis- mortgage forbearance. One said he’ll workers. In college towns, schools marketing strategies, those are the tration’s Paycheck Protection Pro- be paying only interest for a year — The average daily rate at Cleveland-area hotels was down 28% in July, when are converting hotels into dorms ones that are going to be able to compared with a year before. Until 2020, local rates were fairly stable. The gram, which offered forgivable loans and might dip into his own wallet to with single-occupancy rooms or adapt and shift and move forward abnormally high gure shown for July 2016 was due to the Republican National that helped companies hang onto do so. quarantine spaces for students who appropriately.” Convention in downtown Cleveland that month. workers, because their mortgage “If you had a hotel that was not per- are sick. Seeking occupancy and a Yearly average daily rate documents barred them from taking forming adequately prior to all of this, way to lend a hand, some owners ‘A wave of foreclosures’ 2016: $109.80 2017: $105.09 2018: $107.06 2019: $107.13 2020: $81.56* on additional debt. then that hotel is still probably going *Through July have recast their hotels as overflow $150 Jul ’16: Such mortgages make up a small to be in trouble financially,” said Eric space for hospitals and, occasionally, Fearing a crush of bad debt and $148.69 Jul ’18: Jul ’19: share of overall hotel debt in North- Belfrage, a CBRE Group Inc. senior Jul ’17: $115.85 $107.24 $110.77 homeless shelters. real estate distress, industry leaders 120 east Ohio, though borrowers are vice president in Columbus who spe- Analysts predict that the U.S. hotel are asking Congress to step in. Jul ’20: wrangling with similar challenges at cializes in hotel deals. “But I think that business won’t recover to pre-pan- They’re worried, in particular, about $83.37 shopping centers, office buildings and hotels that were hit by a systemic issue 90 demic levels until 2023 or 2024. properties that couldn’t get a break mixed-use projects across the region. are ultimately going to have a much They’re expecting a cascade of fore- from lenders earlier this year, when The Ohio Hotel & Lodging Associa- better chance of recovering.” 60 closures and a much slower pipeline many hoteliers attempted to pause tion has asked the General Assembly A few local consultants said it of new projects. their mortgage payments. to amend an existing state law on wouldn’t hurt to winnow older, di- Some hotels might close for good. In late July, legislators introduced 30 non-recourse loans — loans secured lapidated hotels from the market, The ones that survive are likely to a bill to provide relief — in the form by collateral, such as a building — to perhaps demolishing them or rede- Average daily rate Average struggle to find workers after unprec- of government-backed funding — to Jul ’16 Jan ’17 Jul ’17 Jan ’18 Jul ’18 Jan ’19 Jul ’19 Jan ’20 Jul ’20 ease burdens on CMBS borrowers. veloping them as apartments, senior edented cuts that, as the pandemic owners who borrowed from the com- That proposal would let borrowers housing or assisted living facilities. SOURCE: STR CRAIN’S CLEVELAND BUSINESS GRAPHIC drags on, could force former hospi- mercial mortgage-backed securities Occupancy rates: Plenty of room at the inns pause loan payments quickly, pro- David Sangree, president of Hotel tality employees out of the industry. market, in which loans are bundled Cleveland-area hotel stays plummeted in March as COVID-19 spread across Ohio vide forbearance to tenants without a & Leisure Advisors in Lakewood, “This is already going to be the into bonds and sold to Wall Street in- and forced business shutdowns. Occupancy has been climbing for the last few lender’s permission, tap reserve isn’t expecting hotels to close out- worst year on record for hotel and vestors. That legislation is stalled months, but the industry is nowhere near pre-pandemic levels. funds for operating expenses and right. But the pandemic will force lodging businesses, ever,” said Joe Sa- amid partisan fights over a second Yearly average occupancy % seek emergency federal disaster as- sales at some properties, he said. varise, executive director of the Ohio economic stimulus package, with lit- 2016: 61.4% 2017: 59.8% 2018: 62.5% 2019: 61.5% 2020: 36.7%* sistance without complications. Keller has talked to management *Through July Hotel & Lodging Association. tle hope of action before the Nov. 3 Jul ’17: Jul ’18: Jul ’19: “We are going to see a wave of fore- companies and developers who are Jul ’16: 74.4% At the height of statewide business presidential election. 80% 71.4% 72.6% 71.8% closures if we don’t have some relief, sitting on cash, preparing to gobble closures in the spring, nearly a third Cleveland-area hotel owners say and it has to happen now for these up troubled assets. It’s unclear how of Ohio’s hotels went dark. About that local and regional banks have 70 borrowers,” Savarise said. long they’ll have to wait — or what 30,000 people — 70% of hotel and been willing to work with borrowers. 60 Jul ’20: Hotels joined a chorus of Ohio they’ll end up paying, at a time when lodging employees in the state — Special servicers, hired by bondhold- businesses in seeking coronavirus-re- buyers and sellers have vastly diver- 50 43.3% were laid off or furloughed. ers to negotiate over troubled CMBS lated liability protections, a measure gent views on value. Those numbers improved a bit over deals, are another story. They’re un- 40 that Gov. Mike DeWine signed into Vern Fuller, a retired longtime man- the summer as properties reopened. willing — or unable, due to strict loan 30 law last week. And the industry is hop- ager of Cleveland-area hotels, predict- But many hotels are operating with terms — to be flexible. ing for direct aid, in the form of bridge ed that banks will bide their time until skeleton staffs and struggling with the “They have been unforgiving,” said 20 loans, grants or short-term deferrals the market and economy have healed. ongoing double blow of government Laurel Keller, a hospitality consultant 10 of certain tax payments. “When everything sucks pond wa-

restrictions on their business and and appraiser with Newmark Knight Monthly occupancy % 0 It’s too early to predict how many ter,” Fuller said, “the lenders have to muted consumer confidence. Frank in Cleveland. Jul ’16 Jan ’17 Jul ’17 Jan ’18 Jul ’18 Jan ’19 Jul ’19 Jan ’20 Jul ’20 properties will land in lenders’ ask themselves: ‘What are you going In the Cleveland area, hotel occu- Some CMBS borrowers were shut SOURCE: STR CRAIN’S CLEVELAND BUSINESS GRAPHIC hands. to do with it if you get a hotel back?’ ”

18 | CRAIN’S CLEVELAND BUSINESS | September 21, 2020

P001_P018_021_CL_20200921.indd 18 9/17/2020 4:04:35 PM Hotel projects aren’t dead, but pandemic stalls development pipeline

BYB MICHELLE JARBOE

In downtown Cleveland, a construction crew is transforming a onetime Radisson hotel into a Hotel Indigo set to open late this year. At the former McKinley Grand Hotel in Canton, a $30 million makeover as a DoubleTree is underway. And in Fairview Park, local developer Ceres Enterprises is preparing to convert a former NASA building into a small hotel that will fly a Wyndham flag. A pandemic that’s causing unpar- alleled pain in the hospitality business hasn’t sidelined development altogether. Projects that were in progress this spring, when the coro- Workers are transforming the Hotel Cleveland Gateway, a former Radisson in navirus and government shutdowns downtown’s Gateway District, into a Hotel Indigo through an extensive renovation. sent occupancy spiraling, are inch- Consultants pointed to the project as an example of making the best use of a bad time ing forward. Risk-tolerant develop- for the hospitality business. | LISA DEJONG FOR CRAIN’S CLEVELAND BUSINESS ers still are sniffing around for new deals, eyeing potential opening existing properties or plan long-term economic slump. dates in 2023 or later. projects, since new hotels tend to out- “If it’s down time, I’m going to But the development pipeline is perform their older competitors, said work on my property,” said Eric likely to shrink dramatically, at least David Sangree, president of Hotel & Hansen, a director with LW Hospi- for the next few years. Many local Leisure Advisors in Lakewood. But tality Advisors in Westlake. “I’m go- projects that began 2020 on the draw- finding financing is a huge hurdle. ing to invest in it. I’m going to make ing board are delayed, if not dead. “Any bank regulator, if you’re do- it better than it was pre-COVID. Be- “If you’ve started construction, ing a construction loan for a hotel cause there’s going to be a lot of you’re essentially pregnant and now, they’re going to look at you like competition post-COVID.” you’ve got to finish up. … If you’re in you’re crazy,” said Ryan Terrano, a Lenders were more disciplined pre-planning and planning stages, financial consultant who worked in coming out of the Great Recession of and maybe even up to where you’ve banking before launching his cur- 2007 to 2009 than they have been in acquired a site to develop, you may be rent company, Cleveland-based past real estate cycles, Belfrage said, so pumping the brakes,” said Eric Bel- Terra Real Estate Capital. the industry isn’t contending with an frage, a Columbus-based senior vice In Fairview Park, Ceres expected overabundance of hotels. Cleveland, president who handles hotel deals for to secure a $3 million bank loan for though, arguably still is feeling the ef- the CBRE Group Inc. brokerage. its boutique hotel, which is set to fects of the small building boom that “And if you’re not, as a developer, open at the end of next year. Then occurred in the run-up to the 2016 Re- your lender might be saying, ‘We the pandemic made lenders leery. publican National Convention. need to take a step back,’ ” he said. Now the family-owned hotel busi- Across the country, 2020 started as The pandemic prompted the Mil- ness is privately filling that gap. The a potentially busy year for hotel devel- Owner Radhika Reddy welcomes Lorain Mayor Jack Bradley, left, to her rooftop sunset series at the Ariel Broadway Hotel in lennia Cos. to drop its plans for a high- hotel is part of a two-building, $46 opment. And that included a notable downtown Lorain. | PHOTOGRAPHS BY LISA DEJONG FOR CRAIN’S CLEVELAND BUSINESS Some hotel owners acknowledge ‘On the glide up’ end hotel at the Centennial, a redevel- million historic preservation project queue of Northeast Ohio projects. they’ve been given 12 months of opment of the historic Union Trust that also includes apartments. In ordinary times, it’s not unusual out of the Small Business Adminis- mortgage forbearance. One said he’ll The Huntington Convention Center Building at East Ninth Street and Eu- “This project’s been committed, to see potential deals fall apart be- tration’s Paycheck Protection Pro- be paying only interest for a year — of Cleveland has been quiet since ear- clid Avenue in downtown Cleveland. so that’s why we’re going through cause of partnership challenges, fi- gram, which offered forgivable loans and might dip into his own wallet to ly March, when a three-day gathering A few blocks away, Texas-based with it,” said David Crisafi, the com- nancing problems or other issues. In that helped companies hang onto do so. of costumed comics fans closed the developer Todd Interests has not pany’s president. the next year or so, the failure rate workers, because their mortgage “If you had a hotel that was not per- book on the truncated 2020 season. closed on a deal to fill part of the Where banks once might have of- could be much higher than usual, documents barred them from taking forming adequately prior to all of this, When the state shut down mass Ohio Bell Building with a Canopy by fered a loan covering 80% of a proj- said Laurel Keller, a hotel appraiser on additional debt. then that hotel is still probably going gatherings, the center’s sales depart- Hilton. The company didn’t return ect’s costs, they’ve pulled back to 50%, and consultant with Newmark Such mortgages make up a small to be in trouble financially,” said Eric ment shifted spring bookings to the phone calls about the project. local hotel developers said. Or they’re Knight Frank in Cleveland. share of overall hotel debt in North- Belfrage, a CBRE Group Inc. senior summer and fall. Now those events are In the city’s Midtown neighbor- blackballing hospitality completely. “It’s all very much up in the air,” east Ohio, though borrowers are vice president in Columbus who spe- moving to later years. For the meetings hood, developer Beaty Capital Group In response, some developers are she said. wrangling with similar challenges at cializes in hotel deals. “But I think that industry — and hotels that rely on it — announced plans in late May to build searching for non-traditional funding In Cleveland’s Ohio City neighbor- shopping centers, office buildings and hotels that were hit by a systemic issue 2020 is a near-complete loss. a 19-story Dream hotel next to the sources, such as smaller lenders with- hood, a small project called the mixed-use projects across the region. are ultimately going to have a much By mid-August, event planners had historic Masonic Temple on Euclid out many hotels on their books; bridge Hulett Hotel won’t get moving until The Ohio Hotel & Lodging Associa- better chance of recovering.” canceled more than 130 meetings, con- Avenue. That formidable project, loans; and deal structures centered on mid-2021 at the earliest, said devel- tion has asked the General Assembly A few local consultants said it ventions and events scheduled to take with a 400-car parking garage, isn’t the owner’s financial strength, for ex- oper Mark Raymond. He’d hoped to to amend an existing state law on wouldn’t hurt to winnow older, di- place in Cleveland this year, according going to hit its 2022 opening date. ample, rather than the product type. start work this year, but financing non-recourse loans — loans secured lapidated hotels from the market, to Destination Cleveland, the conven- Architect Paul Deutsch, a principal “You have to be beyond creative. dissolved in the spring for repurpos- by collateral, such as a building — to perhaps demolishing them or rede- tion and visitors’ bureau. That’s 137,000 at Cleveland-based firm Bialosky, And you have to have a lender that’s ing a building at West 25th Street and ease burdens on CMBS borrowers. veloping them as apartments, senior hotel room nights that aren’t happen- said that additional pre-development going to listen to you,” said Terrano, Church Avenue, overlooking the fu- That proposal would let borrowers housing or assisted living facilities. ing, and an estimated $108 million in and design work has been delayed who is working on the McKinley ture Irishtown Bend park. pause loan payments quickly, pro- David Sangree, president of Hotel unrealized economic impact. until sometime next year. If the 207- Grand redevelopment in Canton. Now Raymond is exploring new vide forbearance to tenants without a & Leisure Advisors in Lakewood, It’s still unclear when the conven- room hotel project moves forward, it Developers laid the groundwork funding sources for the 32-to-50- lender’s permission, tap reserve isn’t expecting hotels to close out- tion center, hotels and other venues isn’t likely to be finished until 2024. for that deal, part of the sprawling Hall room project. funds for operating expenses and right. But the pandemic will force will be allowed to host events, aside Amid so much uncertainty, it’s dif- of Fame Village project, last year. They At the Cleveland Hostel, his exist- seek emergency federal disaster as- sales at some properties, he said. from weddings and small meetings. ficult for hoteliers and lenders to look only recently lined up a bank loan, ing lodging property in the neighbor- sistance without complications. Keller has talked to management Even after state-imposed limits are more than a few months into the fu- months after starting construction. hood, business is down about 70% “We are going to see a wave of fore- companies and developers who are lifted, demand isn’t likely to snap ture. Major hotel brands are giving The Hotel Indigo overhaul in Cleve- from last year, though he’s catering to closures if we don’t have some relief, sitting on cash, preparing to gobble back to pre-pandemic levels until properties a temporary pass on re- land also was in the works long before more bicyclists traversing local trails. and it has to happen now for these up troubled assets. It’s unclear how there’s broad access to a vaccine to quired improvements, deferring ren- the pandemic rocked the industry. A “If we can get through the winter borrowers,” Savarise said. long they’ll have to wait — or what protect against COVID-19. ovations meant to keep buildings cur- New York-based investment group and things start to turn around with Hotels joined a chorus of Ohio they’ll end up paying, at a time when “And then there’s no doubt that rent with company standards. bought the Radisson in March 2019 a vaccine or something, I think we businesses in seeking coronavirus-re- buyers and sellers have vastly diver- we’re going to be dealing with, for a The enaissanceR Cleveland Hotel and temporarily rebranded it as the should be all right,” Raymond said. lated liability protections, a measure gent views on value. number of years, the psychological downtown has put upgrades on Hotel Cleveland Gateway. The city is- Between now and then, don’t ex- that Gov. Mike DeWine signed into Vern Fuller, a retired longtime man- issues of whether or not people will hold. Skyline Investments, the Ca- sued building permits for the project in pect to see many shovels in the law last week. And the industry is hop- ager of Cleveland-area hotels, predict- feel safe traveling — and to what ex- nadian owner of the Renaissance late June, according to public records. ground, Crisafi said. ing for direct aid, in the form of bridge ed that banks will bide their time until tent meetings, parts of meetings and and the nearby Hyatt Regency at the The hotel’s ownership and man- “Until they figure this thing out,” loans, grants or short-term deferrals the market and economy have healed. so on will be done more virtually,” Arcade, didn’t respond to inquiries agement said it’s not ready to dis- he said, “they’ve done a number on of certain tax payments. “When everything sucks pond wa- said David Gilbert, CEO and presi- about the project. cuss the project, which industry real estate development.” It’s too early to predict how many ter,” Fuller said, “the lenders have to dent of Destination Cleveland. Opportunistic developers who have consultants pointed to as an exam- properties will land in lenders’ ask themselves: ‘What are you going the foresight and cash are taking ad- ple of making the best use of histor- Michelle Jarboe: michelle.jarboe@ hands. to do with it if you get a hotel back?’ ” See LODGING on Page 20 vantage of the pandemic to spruce up ically low occupancy levels and an crain.com, (216) 771-5437, @mjarboe

September 21, 2020 | CRAIN’S CLEVELAND BUSINESS | 19

P001_P018_021_CL_20200921.indd 19 9/18/2020 10:11:56 AM SPECIAL REPORT | UNWANTED GUEST | HOTELS IN THE COVID-19 ERA OUR PEOPLE PRECAUTIONS From Page 1

MAKE US The shift is a cultural change for the industry, said Teri Agosta, general manager of the Hilton Cleveland Downtown. “Safety and cleanliness have premier. moved up to number one on the guest list,” Agosta said. “The guest Because our employees live in and deeply understand the wants to see evidence of it. They want communities they serve, they’re empowered to make decisions to see people cleaning. They want to at the local level–finding unique solutions for the people they see explanations about our precautions. In the past, you didn’t want to know best. see a housekeeper in the lobby. You didn’t want to see someone wiping a window. Now guests want to see us Ken Goetz wiping down chairs on their way in. Managing Director, Real Estate Industries Division “Back in the day, you would never, never put a hand sanitizer in the lob- 330-748-4632 by. Now we have six of them. Before the feeling was that it made it look like a hospital. However, that was be- Gary Wimer fore you would have thought to sani- tize your hands after touching most Managing Director, Real Estate Industries Division public surfaces.” 330-748-4631 Operationally, she said, it means more people are seen working in the front of the house, and fewer are in Tony Murray, assistant front office the back of the house. manager, wears a mask at the front desk Nic DiLillo, general manager of the of the Hilton Cleveland Downtown as a Crowne Plaza Cleveland at Play- customer approaches in the lobby. house Square, said cleaning standards may be much the same, but efforts to “overcommunicate” them are commonplace. YourPremierBank.com/hello “We spent a lot of money on signs to show how often we are cleaning and Member FDIC to suggest only two patrons use an elevator at once unless it’s a family or group already traveling together,” DiL- illo said. “If two strangers are in the same elevator, we suggest they stand diagonally opposite each other.” Such a measure is common among hotels. DiLillo said it has not been an issue because, between lower occupancy and the shortage of business travelers, there is less of a rush to leave the Crowne Plaza in the morning. The Hilton Cleveland Downtown has installed antimicrobial devices over its elevator Families and local getaway custom- buttons. At right, new guests will find freshly sanitized and sealed remote controls for ers accounting for much of this sum- the TVs in their rooms. | PHOTOGRAPHS BY LISA DEJONG FOR CRAIN’S CLEVELAND BUSINESS mer’s business also leave at a variety of times, he said. Constant cleaning of with some resurgence over the sum- after it’s disinfected. ing, are serving as desk clerks. Some- elevator buttons as a common point mer, bookings are so low that some in- The workday at hotels also has times a general manager is handling of public contact became ubiquitous siders believe many downtown hotels changed dramatically. the traditional hotel night audit. overnight as the pandemic hit. could let rooms sit dark two weeks with- For example, at the Hilton, a ther- Anthony Cannistra, general man- The Hilton installed antimicrobial out having to again use them for guests mometer automatically checks em- ager of the Holiday Inn Express Cleve- devices over its elevator buttons that by simply renting different rooms. ployees’ temperatures as they show land Downtown, downplays the provide a fresh film each time one is Agosta said the Hilton does not fol- up for work. A washing station was changing sheets side of things, saying touched. Agosta did not know how low such a practice. She said if the room installed at the employee entrance it’s his policy to work the floors and much the installation cost but noted is cleaned properly, it’s ready to be sold for staffers to wash their hands be- chip in where he can lend a hand. the 32-story building has 11 elevators. immediately. Keeping a room out of fore they enter. The last step before Dan DeHoff, the Canton real estate Keeping a room unrented after a circulation for the pandemic is, in the getting to work is donning a mask. developer who owns the Hilton Garden guest checks out also is common. long view, not sustainable, she said. “We call it Hilton one, two, three,” Inn Akron-Canton Airport in North The Schofield Hotel on East Ninth After a room at the Hilton is Agosta said. Canton, said the desk clerk now han- Street does not sell a room for three cleaned, a sticker is put on the door Partly because of furloughs and lay- dles cleaning around the hotel’s pool. days after a guest exits, and the to seal it until the next guest arrives, offs, and partly because of increased “We all have to jump in,” DeHoff Crowne Plaza does the same. in a visible sign no one else has en- requirements for cleaning, remaining said. “There’s so much more to do, we Complying with such a goal is no tered the room since it was cleaned. staffers are doubling up on jobs. Ho- all have to.” challenge as the fall begins, for even The TV remote goes into a plastic bag tel sales execs, if they are still work- DeHoff said he believes added in-

es and debt service, in light of the steep think of the dynamics that are going LODGING declines in traffic and revenues. on here, but it’s literally like every ho- From Page 19 Teri Agosta, the Hilton’s general tel in the world is brand new and re- manager, doesn’t expect occupancy starting,” said Belfrage, of CBRE. “We’re not going to remain in a virtu- to rebound until the second quarter That puts Reddy in good company Tweet Us» al world permanently,” he added. “The of 2021. But “we’ve hit bottom and in Lorain, where she’s keeping the LET’S Twitter.com/CrainsCleveland pendulum’s going to swing back. But are on the glide up,” she said. fledgling Ariel Broadway Hotel afloat does it swing back in part, or in full?” The Cleveland Marriott Down- by dreaming up new events and us- The erosion of group bookings and town, at Key Center just off Public ing her financial advisory practice as GET events has been particularly painful Square, shut its doors in late March a backstop. Like Us» for large, upscale hotels, including and didn’t reopen until Aug. 1. Can- Her mortgage interest payments Facebook.com/CrainsCleveland the downtown Cleveland properties cellations finally started to abate by and utility bills didn’t stop while the SOCIAL closest to the convention center. mid-summer, Cheryl Wearsch, asset hotel was closed. The property’s far The Hilton Cleveland Downtown, a manager for Key Center owner Mil- from hitting the 55% occupancy she county-controlled hotel that never lennia Cos., wrote in an email. originally needed to break even. Red- closed, has been drawing on reserves From rethinking services to rebuild- dy clearly is exhausted. But she Follow Us» since April to pay for operations. In ing staffs to recalibrating expectations hasn’t been defeated. Instagram.com/CrainsCleveland July, Cuyahoga County Council agreed for occupancy, even long-established On a recent Saturday evening, she to provide $7.9 million from the coun- hotels are on unfamiliar footing. donned a mask and flitted from the A man photographs the sunset over Lake Erie. The rooftop sunset series is part of a strategy ty’s general fund to cover property tax- “It’s really kind of mind-bending to basement, where a small group of pa- to keep the Ariel Broadway Hotel busy during challenging times. | LISA DEJONG FOR CRAIN’S

20 | CRAIN’S CLEVELAND BUSINESS | September 21, 2020

P001_P018_021_CL_20200921.indd 20 9/18/2020 10:12:34 AM LAND FOR SALE: Beacon West, Westlake

vestments in cleanliness and safe op- spokesman, said the offers are new erations will allow the hotel to attract for the Cleveland hotel, which has Ideal Multi-Tenant/Office Building more clients than otherwise, as well had “a surprisingly strong response as maintain its room rates. to them,” though he would not pro- » Industrial Zoning with Many Allowable Conditional Uses “I’d be lying if I said this did not vide statistics. » Can Accommodate 2 or 3 Stories » $530,000 » $80,352/Acre have an impact on the (profits and “We’ve not done day bookings in losses),” DeHoff said. “We now take the past, and we want to be nimble in Property Features one family at a time in the shuttle to times like these,” Kokinda said. G Priced to Sell the airport. It’s what you have to do to At the Cleveland Marriott Down- G One of Two Available be safe. I’m more worried about the town at Key Center, an offer for a integrity of the hotel operation than “spa-cation” includes a one-night Parcels Left anything. We’re trying really hard to stay that comes with a $50 gift certifi- G Quick access to I-90 drive revenue and break even.” cate to the nearby Marengo Luxury Lot 14-C1 and Crocker Park Another part of hotel operations Spa. The Marriott’s remote office deal 6.596 Acre Parcel G Enterprise Zone suffering is the banquet and event with a $99 day rate includes free G Major Business and business. Big conventions and shows parking and access to the on-site fit- Retail Area are delaying their meetings. The Hil- ness center. It promises the day will G Stormwater Pond ton Cleveland Downtown has had a be “stress-free” and “kid-free,” with Installed few business meetings with about 10 “100% productivity.” The office offer PARKWAY VIKING G members. It has even hosted two also comes with two bottles of water Build to Suit Available weddings, including one with 250 and Marriott bonus points. CONTACT US guests. That wedding used floating Likewise, small efforts in the mar- Charles Marshall or Terry Noonan dance floors to allow for social dis- ket can make a difference. More than tancing by locating them in five dif- a few hotels have welcomed health 330-659-2040 ferent sections of the ballroom. care workers with special rates if they 3457 Granger Road, Akron, OH 44333 The general expectation is that the want to stay in a hotel rather than go VISIT OUR WEBSITE group business will benefit from pent- home and risk infecting family or up demand when normal social prac- friends. Others, though, eschew that www.beaconmarshall.com tices can be resumed, perhaps after a practice, fearing they might be tagged Tony Murray, assistant front office vaccine is developed and introduced. “a COVID-19 hotel.” manager, wears a mask at the front desk Keith Siebenaler, the Schofield’s Brian Smith, a partner in the new of the Hilton Cleveland Downtown as a general manager, said he is looking Tru by Hilton Cleveland Midtown, a customer approaches in the lobby. forward to 2021 because many wed- limited-service hotel on Euclid Ave- SALT • SALT • SALT dings that might have been held this nue, said changes in practices by Beacon Marshall-3-11-Lot 14-C1Water Viking Parkway-9-2.indd Softener 1 • Industrial • Food 10/7/19 12:57 PM year have been delayed to next year. hospitals have helped occupancy. Food service also has changed. For example, since family members Ice Melt • Sea Salt Finding a hotel with complimentary were not visiting or spending the breakfast, formerly a given, is now a night with hospital patients, that pro- prize, and grab-and-go options are duced additional room sales. common. Many hotel restaurants are Adapting is still difficult, however. closed for now, and limited-service DiLillo said he and other hoteliers Call For hotels are at an advantage because are troubled by practices that are dif- they do not rely on an income stream ferent from the way they have been Pricing!! from food and beverage. schooled to be social in the business. Room service is no longer recogniz- “For me as a lodging professional, it Minimum able. When food is taken to rooms at is hard not to be able to shake a guest’s Delivery: the Hilton Cleveland Downtown, it hand, look them in the eye and wel- goes in disposable containers, which come them to the hotel or show them 1 Pallet means no dishware is in the halls. The to an elevator,” DiLillo said. “As a lead- hotel’s Burnham Restaurant is closed, er, it’s challenging to muster the ener- The Hilton Cleveland Downtown has installed antimicrobial devices over its elevator and Eliot’s Bar there now serves food. gy to feed our teams. That is easier buttons. At right, new guests will find freshly sanitized and sealed remote controls for Since business travel is so limited, when the city is electric with football the TVs in their rooms. | PHOTOGRAPHS BY LISA DEJONG FOR CRAIN’S CLEVELAND BUSINESS hotels, particularly downtown, now or baseball games or major events.” offer specials to woo customers out The job losses sweeping the indus- after it’s disinfected. ing, are serving as desk clerks. Some- of their homes for a getaway, even if try not only have an impact on peo- MEDINA, OH The workday at hotels also has times a general manager is handling it’s just a few miles from home. Such ple losing their positions, but the in- changed dramatically. the traditional hotel night audit. specials are typical for slow times, dustry. 1-800-547-1538 For example, at the Hilton, a ther- Anthony Cannistra, general man- but significant today. At the Hilton Cleveland Down- mometer automatically checks em- ager of the Holiday Inn Express Cleve- Even the Ritz-Carlton has some. town, 178 workers were furloughed, Salt Distributors Since 1966 ployees’ temperatures as they show land Downtown, downplays the For example, in early August it began first for six months and then, in July, www.saltdistributormedinaoh.com up for work. A washing station was changing sheets side of things, saying offering “Your Space” for home- indefinitely. installed at the employee entrance it’s his policy to work the floors and bound office workers to escape and “It was a heart-wrenching time on for staffers to wash their hands be- chip in where he can lend a hand. use its high-speed internet. It also a lot of levels,” Agosta said. “You just fore they enter. The last step before Dan DeHoff, the Canton real estate launched “Luxury Learning,” which can’t deny that some people are not getting to work is donning a mask. developer who owns the Hilton Garden offers distance learning with a Cleve- going to be in the hospitality busi- Looking for warehouse space? “We call it Hilton one, two, three,” Inn Akron-Canton Airport in North land theme for children staying at the ness anymore.” Agosta said. Canton, said the desk clerk now han- hotel. The programs offer, respective- Need logistics help? Partly because of furloughs and lay- dles cleaning around the hotel’s pool. ly, an eight-hour use of a room and Reporter Michelle Jarboe contributed offs, and partly because of increased “We all have to jump in,” DeHoff lunch at the hotel restaurant for to this story. requirements for cleaning, remaining said. “There’s so much more to do, we “Your Space users,” or cookies and Candor Logistics staffers are doubling up on jobs. Ho- all have to.” milk for children. Stan Bullard: [email protected], is a true 3rd party tel sales execs, if they are still work- DeHoff said he believes added in- Derek Kokinda, a Ritz-Carlton (216) 771-5228, @CrainRltywriter logistics company offering: think of the dynamics that are going trons watched television and played on here, but it’s literally like every ho- pool at the Game On Lorain sports bar, ● Premium Warehouse tel in the world is brand new and re- to the fourth-floor event center, where Space starting,” said Belfrage, of CBRE. workers arranged tables for a wedding. ● Local Cartage, That puts Reddy in good company On the rooftop, couples orderedGrimm spring cock mix- 05-04-20.indd 1 4/28/2020 1:25:01 PM in Lorain, where she’s keeping the tails and settled in to watch a heavy, brokerage & supply fledgling Ariel Broadway Hotel afloat late-summer sun sink into Lake Erie. chain fulfillment by dreaming up new events and us- “Everyone in the city has welcomed ● Pick & Pack, ing her financial advisory practice as us so much,” she said. “People are just a backstop. grateful. … That’s what makes you expedite & Her mortgage interest payments happy. That’s what is rewarding. The de-vanning services and utility bills didn’t stop while the gratitude and the joy you have.” Certified to handle any Now hotel was closed. The property’s far Even after a brutal six months, she product regardless of size, offering from hitting the 55% occupancy she said, “I don’t regret doing it.” field of industry or scope. kitting originally needed to break even. Red- services dy clearly is exhausted. But she Michelle Jarboe: michelle.jarboe@ hasn’t been defeated. crain.com, (216) 771-5437, @mjarboe Call now to discuss your On a recent Saturday evening, she warehousing and logistics needs! donned a mask and flitted from the A man photographs the sunset over Lake Erie. The rooftop sunset series is part of a strategy Stan Bullard: [email protected], 216.378.7100 ● Bedford Hts, OH ● www.candorlogistics.com basement, where a small group of pa- to keep the Ariel Broadway Hotel busy during challenging times. | LISA DEJONG FOR CRAIN’S (216) 771-5228, @CrainRltywriter

September 21, 2020 | CRAIN’S CLEVELAND BUSINESS | 21

P001_P018_021_CL_20200921.indd 21 9/18/2020 10:13:27 AM Candor Logistics Ad-4-8.indd 1 8/28/20 11:11 AM FINANCIAL SERVICES LAW LAW Advertising Section Prosperity Advisors LLC Buckingham, Doolittle & Buckingham, Doolittle & Burroughs, LLC Burroughs, LLC PEOPLE Christopher J. Dziak joined Prosperity Advisors Buckingham welcomes Buckingham welcomes ON THE MOVE LLC as a Retirement Plan Lucas Murray as Partner Derrick Haines as Relationship Manager. He in the Business practice Partner in the Business To place your listing, visit www.crainscleveland.com/people- previously served as Vice area. He advises business practice area. He focuses on-the-move or, for more information, contact President and clients on day to day on guiding clients Relationship Manager, Retirement outside general corporate through complex Debora Stein at (917) 226-5470 / [email protected] Murray Haines Plan Services, at Huntington National counsel matters, mergers corporate transactions, Bank in Cleveland, Ohio. Dziak and acquisitions, real equity and debt investments, capital ACCOUNTING ARCHITECTURE brings over 25 years of retirement estate purchase agreements, and raises and real estate development plan and wealth management other commercial transactions. He and investment matters. He provides helps clients form an entity for the guidance on business matters and Apple Growth Partners Payto Architects experience. He looks forward to working with retirement plan clients first time, expand an existing serves as outside counsel and advisor Erica Ishida, MPOD, Payto Architects is excited on plan design and employee company, or transition a business to to midsize businesses. joins Apple Growth to announce the education. To contact Chris, please the next generation. Buckingham welcomes Partners as chief growth retirement of its founder, visit: www.prosperityadvisors.com Buckingham welcomes Clint Zollinger as an officer. This new role was Jerry Payto. Mr. Payto’s Heather Steele as attorney in Workers’ developed to grow the career, spanning close to Associate in the Compensation practice firm by recognizing 6 decades, has left an Employment & Labor area. He helps growth occurs when an organization indelible mark on the built HEALTH CARE practice area. She helps organizations, from small Zollinger designs for scale, and employees environment throughout northeast employers and Steele businesses to large contribute to the culture. Ishida joins Ohio. The firm is proud to announce The MetroHealth Foundation educational institutions international corporations, navigate the firm as a member of the that 22 year veteran of the firm,Jeff provide a safe environment for the complexities and sensitivities of executive committee and will be Foster, has taken over as president George Sullivan has employees and students, from workers’ compensation law. As a spearheading the talent, marketing, and will continue to provide the joined the Board of employee management to complex Certified Specialist in Ohio’s Workers’ and business development same level of service, design Directors of The claims surrounding discrimination Compensation Law, he educates departments within the firm’s excellence, and technical expertise MetroHealth Foundation, and harassment. She handles the clients on the claims process and leadership. Ishida’s experience spans that the firm has become known for. which raises philanthropic investigative and decision-making helps them get the results they over people development, sales www.paytoarchitects.com support for The processes for Title IX matters. desire. growth, and cultural transformations. MetroHealth System. Since March 2019 George has served as CEO of Equity Trust Co., the Westlake-based self-directed IRA provider that works with advisors, investors and others. Prior to joining Equity Trust, George was an executive at State Street LAW LAW Corporation for more than a decade. ACCOUNTING FINANCIAL SERVICES Buckingham, Doolittle & Buckingham, Doolittle & Apple Growth Partners Ancora Burroughs, LLC Burroughs, LLC

Danielle Kimmell, CPA, We are happy to LAW Buckingham welcomes Buckingham welcomes joins Apple Growth announce that Kevin Joshua O’Farrell as Graig Kluge as Partner in Partners’ audit & Kale has joined Ancora as Buckingham, Doolittle & Partner in the Litigation the Real Estate & Burroughs, LLC assurance department as a Director and Investment practice area. He Construction practice a principal. Building upon Advisor. Kevin will help Buckingham welcomes represents landowners in area. His experience as her nearly 22 years of provide financial solutions oil and gas lease an in-house real estate Tim Hodgkiss as Partner O’Farrell Kluge experience in public accounting, to business owners, affluent in the Intellectual negotiations, pipeline attorney and private Kimmell brings a wealth of individuals and families with a focus Property practice area. He right-of-way agreement negotiations, litigation attorney provides clients knowledge to the firm’s audit team. on central Ohio. With over 20 years focuses on all aspects of mineral sale transactions, and with unique and valuable guidance. She serves large, middle-market, of industry experience, Kevin has intellectual property, complex litigation. His practice also He manages transactions, contracts, privately held companies in multiple previously served as an institutional including patents, trademarks, includes commercial litigation, zoning issues and construction industries, including manufacturing and private wealth advisor in addition copyright, and trade secrets, with an personal injury litigation and matters for government agencies, and distribution. Kimmell specializes to business development roles. Kevin emphasis on the preparation and appellate advocacy. He has public and private companies and in employee benefit plans, including earned a Bachelor of Arts degree prosecution of patents in the successfully argued a case before the nonprofit foundations. advising clients on audit, compliance, from Bowling Green State University electrical, electromechanical, and Supreme Court of Ohio. Buckingham welcomes Kelly Bokoch and tax issues. and his MBA from Otterbein mechanical technology spaces. Buckingham welcomes Andrew as Associate in the Health University. Zellers as Associate in & Medicine practice area. the Litigation practice Kelly is a trial attorney area. He focuses his focused on medical practice on helping malpractice defense, clients navigate complex, working closely with a sensitive and often urgent team of attorneys to Bokoch ACCOUNTING matters. He helps clients Zellers defend doctors and NONPROFITS resolve their issues outside hospitals during pending litigation. FINANCIAL SERVICES Apple Growth Partners of the courtroom, but when such Her previous experience as a Family Promise of Greater matters cannot be resolved, he prosecutor provides her with a Apple Growth Partners Gries Financial Partners Cleveland advocates strongly for his clients at well-rounded perspective to serve welcomes Jennifer trial. her clients. DiFranco, PHR, Irenee Nkera joined Jacqueline Salter has SHRM-CP, as the senior Gries Financial as a been named Executive director of talent. As an financial planning Director of Family experienced human associate. He is a Promise of Greater resource professional, DiFranco has graduate of John Carroll Cleveland, replacing Joan 12 years of experience as the University with a Maser, who is retiring. senior-level talent manager for a Bachelor’s Degree in Finance and a Salter joins the organization from Cleveland-area organization. concentration in Wealth Firelands Counseling & Recovery DiFranco will be leading the firm’s Management/Financial Planning. He Services in Huron County. She has talent, including recruitment, previously was an intern for Stratos more than 10 years of experience in NEW GIG? onboarding, benefits, performance Wealth Partners. While in school, he social services, counseling and crisis Preserve your career change for years to come. management, continuing education, was actively involved in the John intervention. Salter was attracted to and culture development. Carroll investment and men’s the shelter’s mission of helping • Plaques Laura Picariello volleyball clubs. He enjoys watching families find secure housing, its • Crystal keepsakes Reprints Sales Manager sports and volunteering in different commitment to keeping families communities, including New Orleans together, and its emphasis on • Frames [email protected] CONTACT and Jamaica. www.gries.com diversity and inclusion. PRODUCTS • Other Promotional Items (732) 723-0569

22 | CRAIN’S CLEVELAND BUSINESS | September 21, 2020 CRAIN’S CLEVELAND BUSINESS | SEPTEMBER 3 - 9, 2018 | PAGE 33

CRAIN’S CLEVELAND LOOK BACK | ROCK & ROLL HALL OF FAME

crainscleveland.com Welcome home, rock ‘n’ roll Publisher/editor Elizabeth McIntyre (216) 771-5358 or [email protected] Group publisher Mary Kramer By the mid-1980s, Cleveland was hurting. With a steady march of major employers leaving town and default still fresh on the mind, (313) 446-0399 or [email protected] Cleveland’s civic leaders were looking for a miracle. Managing editor Scott Suttell (216) 771-5227 or [email protected] Sure, landing a museum dedicated to rock ‘n’ roll seemed like a stretch. Cleveland’s mayor, George Voinovich, was more of a polka guy. But Assistant managing editor Sue Walton given the city’s roots in rock lore, it made perfect sense. It was a Cleveland disc jockey – Alan Freed – who coined the term rock ‘n’ roll and (330) 802-4615 or [email protected] Creative director David Kordalski orchestrated what is believed to be rock’s first concert. — Timothy Magaw (216) 771-5169 or [email protected] Web editor Damon Sims ``THE HISTORY (216) 771-5279 or [email protected] Assistant editor Kevin Kleps As Mike Benz saw it, the pitch (216) 771-5256 or [email protected] was easy: Cleveland deserved the Senior data editor Chuck Soder Rock & Roll Hall of Fame. Then an (216) 771-5374 or [email protected] Editorial researcher William Lucey official with the Greater Cleveland (216) 771-5243 or [email protected] Growth Association, Benz helped Cartoonist Rich Williams corral a group of civic, government and business leaders to make the REPORTERS ask. Stan Bullard, senior reporter, Real estate/ Industry moguls, though, who construction. (216) 771-5228 or [email protected] had formed the burgeoning Rock & Lydia Coutré, Health care/nonprofits. (216) 771-5479 or [email protected] Roll Hall of Fame Foundation were Michelle Jarboe, Enterprise reporter. planning a more modest museum (216) 771-5437 or [email protected] at a donated brownstone in New Rachel Abbey McCafferty, Manufacturing/energy/ York City. But after some ribbing education. (216) 771-5379 or [email protected] from legendary disc jockey and Jay Miller, Government. Cleveland native Norm N. Nite, (216) 771-5362 or [email protected] Cleveland got the audience it want- Jeremy Nobile, Finance/legal/beer/cannabis. ed — and never relented. (216) 771-5255 or [email protected] Cleveland’s quiet lobbying effort Kim Palmer, Government. was ultimately unmasked, and cit- (216) 771-5384 or [email protected] ies across the country vied for the Dan Shingler, Energy/steel/auto/Akron. Rock Hall. At one point, USA Today (216) 771-5290 or [email protected] sponsored a poll to determine ADVERTISING which city deserved the museum. Local sales manager Megan Norman, Through creative, grassroots orga- (216) 771-5182 or [email protected] nizing and the backing of local rock Events manager Erin Bechler, stations, Cleveland crushed the (216) 771-5388 or [email protected] competition. Integrated marketing manager Michelle Sustar, (216) 771-5371 or [email protected] From then on, Benz and Co. nev- Managing editor custom/special projects er took their feet off the gas. At Ni- The Rock & Roll Hall of Fame has had almost 13 million visitors since it opened in 1995. | DAVID KORDALSKI/CRAIN’S CLEVELAND BUSINESS Amy Ann Stoessel (216) 771-5155 or [email protected] te’s suggestion, they even staged a Associate publisher Lisa Rudy series of concerts throughout the ``WHY IT MATTERS TODAY even included guitars as a nod to the at Cleveland’s Public Auditorium, gen- Director of advertising sales Scott Carlson city on the anniversary of the museum and rock’s roots in Cleve- erated an estimated $36.5 million for Senior account executive John Petty Moondog Coronation Ball. Other than — at times — Cleve- land. Cleveland’s economy. Account executives On May 5, 1986, the announce- land’s foundering sports franchises, In addition, the Rock Hall serves as The Rock Hall has also come to Laura Kulber Mintz, Loren Breen ment came: The Rock Hall was the Rock Hall often is what comes to one of the dominant tourist attractions represent what is possible when pub- People on the Move manager coming to Cleveland. mind for national audiences when it and regional economic drivers. Since lic and private partners come togeth- Debora Stein, (917) 226-5470, [email protected] It would be several years before comes to the city. 1995, the Rock Hall has welcomed er to push forward a shared vision. Pre-press and digital production Craig L. Mackey the project would break ground. Catch any national broadcast from nearly 13 million visitors and generat- While the use of public tax dollars Office coordinator Karen Friedman Some wondered whether it would Cleveland, and you’re bound to see ed $2 billion for Northeast Ohio. for such endeavors continues to gen- Media services manager Nicole Spell even happen given the ballooning dramatic shots of the I.M. Pei-de- Cleveland now hosts the Rock Hall’s erate controversy, the Rock Hall Billing YahNica Crawford costs associated with the project. signed building on Lake Erie’s shore. star-studded induction ceremonies ev- wouldn’t have become a reality — or Credit Thomas Hanovich Still, Cleveland crossed the finish Logos for the 2016 Republican Na- ery other year — though 2020’s live at least as successful of one — with- CUSTOMER SERVICE line, and the ribbon was cut Sept. 1, tional Convention and the 2019 Ma- show was canceled because of out the $65 million in public funding Customer service and subscriptions: 1995. jor League Baseball All Star Game COVID-19. The 2018 inductions, held it took to bring the facility to life. (877) 824-9373 or [email protected] Reprints: Laura Picariello ``IN THEIR OWN WORDS (732) 723-0569 or [email protected] “The quality of the people in Cleveland and “This place was wound “People are united by the the enthusiasm of Cleveland made the tighter than a drum. love of this music. We have selection an almost inevitable choice. There was only one honed a business model Crain’s Cleveland Business is published by Crain Communications Inc. There is a sense in which rock ‘n’ roll mission here — win. that enables us to fulfill Chairman Keith E. Crain belongs to all of America. This was a We did anything we could the mission of educating Vice chairman Mary Kay Crain difficult decision because many cities have short of filling the fans and scholars about President KC Crain Senior executive VP Chris Crain a claim that rock started there.” bags with money.” the history of the music.” Secretary Lexie Crain Armstrong —Ahmet— Ertegun, then-board chairman of —K.— Michael Benz, who led the coalition —Terry— Stewart, then-Rock Hall Chief Financial Officer Robert Recchia the Rock & Roll Hall of Fame Foundation, to bring the Rock Hall to Cleveland, President & CEO, told Crain’s in 2010 G.D. Crain Jr., Founder (1885-1973) to The Plain Dealer in May 1986 told Crain’s in 2010 Mrs. G.D. Crain Jr., Chairman (1911-1996) Editorial & Business Offices 700 W. St. Clair Ave., Suite 310, Cleveland, OH 44113-1230 (216) 522-1383 Advertising Section Volume 41, Number 34 Crain’s Cleveland Business (ISSN 0197-2375) is published weekly, except for the first issue in January, July and September, the last issue in CLASSIFIEDS May and the fourth issue in November, at 700 West St. Clair Ave., Suite 310, Cleveland, OH 44113-1230. To place your listing in Crain’s Cleveland Classifieds, contact Suzanne Janik at 313-446-0455 or email [email protected] Copyright © 2020 by Crain Communications Inc. Periodicals postage paid at Cleveland, OH, and at additional mailing offices. Price per copy: $2.00. Postmaster: Send address changes to Crain’s Cleveland Business, BUSINESS OPPORTUNITY POSITION WANTED POSIITON WANTED Circulation Department, 1155 Gratiot Avenue, Detroit, MI 48207-2912. 1 (877) 824-9373. We are hiring Commercial and Resi- Subscriptions: In Ohio: 1 year - $64, 2 year - $110. Outside Ohio: 1 year Selling Your Business? Eaton Corporation. Cleveland, OH. Manager, - $110, 2 year - $195. Single copy, $2.00. Allow 4 weeks for change of dential Painters! Experience prefer- Global Logistics-Industrial Sector - Dev Logistics Strategy, aligned w/ existing Ma- address. For subscription information and delivery concerns send Free Market Analysis red but we offer training for the right terials Strategy& meeting corp expectations for Logistics mgmt. Reqs BS in Ops correspondence to Audience Development Department, Crain’s No Upfront Fees candidates. We pay weekly. Interest- Cleveland Business, 1155 Gratiot Avenue, Detroit, MI, 48207-9911, or ed in applying, Contact Phoenix or Materials Mgmt, Supply Chain, Industrial Eng/Industrial Mgmt, or rel fld +8yrs email to [email protected], or call (877) 824-9373 25 Years of Experience exp working in functional area such as Supply Chain, Manufacturing, Eng, Materi- www.empirebusinesses.com Painting at 216-831-5651, Marc at (in the U.S. and Canada) or (313) 446-0450 (all other locations), 216-906-9441, fax 216-831-5118 or als or Logistics. Reqs 20% domestic travel. or fax (313) 446-6777. 440-461-2202 [email protected] Send resume to [email protected]. Reference Req ID: MGL-001

September 21, 2020 | CRAIN’S CLEVELAND BUSINESS | 23

P023_CL_20200921.indd 23 9/17/2020 4:57:14 PM B:11.375" T:10.875" S:9.875"

Your business is always on. Your internet should be too. B:15.5" S:13.5" T:14.5"

With AT&T Internet for Business, you get fast, highly reliable internet that’s made for business. It features Internet Backup, so even if the power goes out, our wireless network automatically keeps you connected.

Go to att.com/BizInternet or call 855-432-1500 to learn more.

Ranked #1 Highest in Customer Satisfaction by J.D. Power among Small/Medium Business Wireline Service

For J.D. Power 2020 award information, visit jdpower.com/awards

Crains Chicago, Crains Detroit, Crains Cleveland, Los Angeles Business Journal Orange County Business Journal, San Diego Business Journal

Filename: 734440-10_AT&T_IPBB 2020_10.875x14.5_V3.indd

CLIENT: BBDO Atlanta AT&T Consumer PRODUCT: IPBB 2020 Agency Job Number: None Cradle Job Number: 734440-10 JOB#: 734440-10 SPACE: 4/C Proof #: 3 Path: Macintosh HD:Users:april.relucio:Desktop:BBDO:AT&T:734440-10_AT&T_IPBB Created: 8-28-2019 2:35 PM BLEED: 11.375" x 15.5" 2020_10.875x14.5:_Mechanicals:734440-10_AT&T_IPBB 2020_10.875x14.5_V3.indd Saved: 8-24-2020 11:17 AM TRIM: 10.875" x 14.5" Operators: April Relucio / Maria Barrios Printed: 8-24-2020 11:17 AM SAFETY: 9.875" x 13.5" Print Scale: None GUTTER: None PUBS: Ink Names: Cyan OOH Scaling Info: Fonts: ATT Aleck Sans Regular, ISSUE: Magenta Build Scale: 100% Bold, Medium TRAFFIC: Donna Mendieta Yellow Final Safety : 13.5" H x 9.875" W ATT Aleck Cd Regular ART BUYER: None Black Final Viewing Area : 14" H x 10.315" W TT Slug OTF Bold, Regular ACCOUNT: Final Trim : 14.5" H x 10.875" W RETOUCH: None Final Bleed : 15.5" H x 11.375" W PRODUCTION: None ART DIRECTOR: None COPYWRITER: None Ink Density: 220% Page: 1 of 1

IMAGES: 734440-1_ATT Grey Bkgd_232_V1_CMYK_HR.tif CMYK 776 ppi 734440-1_ART_V7_SNAP2007_HR.tif CMYK 493 ppi att_biz_hz_alt_4cp_pos.eps Body Copy: 13 pts. 734440-3 Alt 1 light blue art AT&T Blue 734440-1_Double Trophy-BusWLINE20_SmMedium_at&t_V2_SNAP2007_HR.tif CMYK 5095 ppi Legal is 7 pts. and JD Power approved logo 93/4/0/0 The right solutions. The best value. Switch to a communications partner you can trust.

Count on Spectrum Business to deliver industry-leading Internet, Phone and TV solutions.

Exclusive o er for new customers

1 MONTH FREE! OF SERVICE^

OFFER EXPIRES 10/31/20 NO CONTRACTS

GET THE SOLUTIONS YOU NEED FOR LESS Call 866-421-7882 Business.Spectrum.com SWITCH NOW AND GET 1 MONTH OF SERVICE FREE^

WORK BETTER WITH FAST INTERNET STAY CONNECTED WITH BUSINESS PHONE Delivering over 99.9% network reliability§ Get 35+ advanced calling features

Serve your customers even better with 200 Mbps BUSINESS INTERNET BUSINESS PHONE Stay in touch with customers, employees and reliable Business Internet. vendors with better Business Phone. $ 99 $ 99 Fast 200 Mbps speeds to increase productivity /mo for /mo per line for FREE local and long distance calling 12 mos when + 12 mos when bundled No data caps or speed throttling bundled* with Internet** Keep your existing equipment and number FREE Security Suite, email addresses, modem No added phone taxes and more ($50/mo value˭) 49 19 Providing the fastest, most consistent download speeds. -2018 FCC Broadband Report°

GET MORE ENTERTAINMENT WITH BUSINESS TV Watch 45+ HD channels

NO CONTRACTS BUSINESS TV Watch more top networks, including sports, news, entertainment and weather.

$ 99 Includes local broadcast channels /mo for 12 mos when bundled‡ like ABC, CBS, NBC and FOX 29 Crystal-clear TV in any type of weather

O er expires 10/31/2020; subject to change. Qualiﬁ ed new business customers only. Must not have subscribed to applicable services w/ in the last 30 days & have no outstanding obligation to Charter. ^Free month o er will be applied as a credit by the 2nd month statement. Taxes, fees, equipment, and broadcast surcharge included. Excludes installation fees, usage charges & Spectrum Mobile. *$49.99 Internet o er is for 12 mos. when bundled w/ TV or Voice & incl. Spectrum GET THE SOLUTIONS YOU NEED FOR LESS Business Internet starting speeds. Internet speed may not be avail. in all areas. Actual speeds may vary. Advertised speed based on download speed on wired connection. Wireless Internet speeds may vary. Spectrum Internet modem is req'd & included in price; Internet taxes are included in price except where req'd by law (Texas). **$19.99 Voice o er is for 12 mos. when bundled with Internet & incl. one business phone line w/ unlimited local & long distance w/ in the U.S., Puerto Rico, & Canada plus 2,000 long-distance minutes to Mexico. Limited time o er. O er not available in all areas. O er not available to bars and restaurants. Includes phone taxes, charges and fees. Other telephone services may have corresponding taxes and rates. ‡$29.99 TV o er is for 12 mos. when bundled w/ Internet or Voice & incl. Spectrum Business TV. Taxes, fees and surcharges (bdcst surcharge up to $16.45 mo.) extra and subject to change during and after the term; equipment and additional services are extra. Number of channels may vary. ‡‡While supplies last. Requires purchase of qualifying Spectrum Business Internet, Phone and TV bundle. Apple TV may require static IP address or Business WiFi. Apple TV Call 1-866-421-7882 o er not available to bars and restaurants. Apple TV o er not available in Hawaii. Restrictions apply. Account credentials may be required to stream some TV content online. °Based on Eighth Measuring Broadband America Fixed Broadband report completed by the FCC, https://www.fcc.gov/reports-research/reports/measuring-broadband-america/measuring-ﬁ xed-broadband-eighth-report. ˭Value based on retail price for comparable services. §99.9% network reliability based on average HFC Availability, Jan 2019 - Mar 2020. Visit business.spectrum.com/network-reliability for details. Services subject to all applicable service terms & conditions, which are subject to change. Services & promo. o ers not avail. in all Business.Spectrum.com areas. Standard pricing applies after promo. period. Installation & other equipment, taxes & fees may apply. Restrictions apply. Call for details. © 2020 Charter Communications, Inc. SWITCH NOW AND GET 1 MONTH OF SERVICE FREE^

WORK BETTER WITH FAST INTERNET STAY CONNECTED WITH BUSINESS PHONE Delivering over 99.9% network reliability§ Get 35+ advanced calling features

GET MORE ENTERTAINMENT WITH BUSINESS TV Watch 45+ HD channels

NO CONTRACTS BUSINESS TV Watch more top networks, including sports, news, entertainment and weather.

$ 99 Includes local broadcast channels /mo for 12 mos when bundled‡ like ABC, CBS, NBC and FOX 29 Crystal-clear TV in any type of weather

200 Mbps BUSINESS INTERNET BUSINESS PHONE $ 99 $ 99 /mo for + /mo per line for 12 mos when 12 mos when bundled 49 bundled* 19 with Internet**

SWITCH TO SPECTRUM BUSINESS AND ENJOY 1 MONTH OF SERVICE FREE^

NO CONTRACTS

OFFER EXPIRES 10/31/20

GET THE SOLUTIONS YOU NEED FOR LESS Call 1-866-421-7882 Business.Spectrum.com SBIZ - GEN200 — 0907