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Social'media'and'trust'in' Government' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' Social'Media'and'Trust'in' Government' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' Phase'I'Final'Report' prepared'for:' InterPARES'Trust' by'the'members'of'the' ' Social'Media'&'Trust'in'Government'' Project'Committee' May'27,'2016' ' ' 1" " This% research% project% was% conducted% under% the% research% agenda% of% InterPARES% Trust% (ITrust% 2013?2018),% a% multi?national,% interdisciplinary% research% project% exploring% issues% concerning% digital% records% and% data% entrusted% to% the% Internet.% Its% goal% is% to% generate% theoretical% and% methodological% frameworks% to% develop% local,% national% and% international% policies,% procedures,% regulations,% standards% and% legislation,% in% order% to% ensure% public% trust% grounded% on% evidence% of% good% governance,%a%strong%digital%economy,%and%a%persistent%digital%memory.% ' InterPARES% Trust,% directed% by% Dr.% Luciana% Duranti,% is% based% at% the% Centre% for% the% International%Study%of%Contemporary%Records%and%Archives%of%the%School%of%Library,% Archival% and% Information% Studies% at% the% University% of% British% Columbia,% in% Vancouver,% British% Columbia,% Canada.% Major% funding% for% The% InterPARES% Trust% Project%is%provided%by%a%Social%Sciences%and%Humanities%Research%Council%of%Canada% Partnership%Grant.%% % Fifteen%individuals%were%members%of%this%team%since%the%inception%of%the%project:%% % Participants* * Lead%Researcher:% " Patricia"Franks"" San"Jose"State"University" " Oct"2013"to"May"27,"2016" Current%Researcher% " Michelle"Chen" San"Jose"State"University" " Mar"2014"to"May"27,"2016" Collaborator% " Tamara"Becker" City"of"San"Jose,"CA" " " Feb"2015"to"May"27,"2016" Current%Graduate%Research%Assistants% " Lois"Evans" University"of"British"Columbia" Oct"2013"to"May"27,"2016" " Connie"Redic" San"Jose"State"University" " Jan"28,"2016"to"May"27,"2016" " Tara"Haghighi" San"Jose"State"University" " Jan"28,"2016"to"May"27,"2016" " Kelsey"Poloney" University"of"British"Columbia" Jan"29,"2015"to"May"27,"2016"" Past%Graduate%Research%Assistants% " Alison"Weck" University"of"British"Columbia" Jan"2015"to"Dec"2015" " Vu"Do" San"Jose"State"University" " Aug"2015"to"Dec"2015" " Ryan"Banks" San"Jose"State"University" " Jan"to"Jun"2015" " Vicki"Casteel" San"Jose"State"University" " Jan"to"Jun"2015" " Kathryn"Nalliah" University"of"British"Columbia" Jun"2014"to"Dec"2014"" " Mackenzie"Ryan" University"of"British"Columbia" Jan"2014"to"May"2014" " Karla"Harriott" San"Jose"State"University" " Jan"2014"to"May"2014" " Mark"Driskill" San"Jose"State"University" " Aug"2013"to"May"2014"""" " ' ' 2" " Table'of'Contents' " 1.0!Introduction""................................................................................................................."6" 2.0!Purpose"and"Scope"......................................................................................................."6" 3.0!Literature"Review"........................................................................................................."7" 3.1"Introduction"......................................................................................................"7" 3.2"Research"into"Trust"in"Government"................................................................."8" 3.3"Sociological"and"Behavioral"Perspectives"........................................................."9" 3.3.1"Perception"of"Future"Well[being".........................................................."10" 3.3.2"Income"Inequality"................................................................................"10" 3.3.3"Trust"in"Media"......................................................................................"10" 3.3.4"Trust"in"Information"Based"on"Content"or"Content"Creators"..............."10" 3.3.5"Inversion"of"Influence".........................................................................."10" 3.4"Social"Media"and"Trust"in"Government".........................................................."11" 4.0"Methodology".............................................................................................................."11" 4.1"Research"Design"............................................................................................."11" 4.2"Profiles"............................................................................................................"13" 4.2.1"City"Profiles".........................................................................................."13" 4.2.2"Social"Media"Profiles"............................................................................"13" 4.3"Sentiment"Analysis"........................................................................................."13" 4.3.1"Introduction"........................................................................................."13" 4.3.2"User"Opinions"and"Attitudes"................................................................"14" 4.3.3"Data"Analysis"........................................................................................"15" 4.3.3.1"Lexicon[Based"Techniques"......................................................."17" 4.3.3.2"Machine"Learning[Based"Techniques"......................................."18" 4.3.3.3"Hybrid"Techniques"..................................................................."19" 4.4"Content"Analysis"............................................................................................."19" 4.4.1"Interviews"and"Transcripts"..................................................................."19" 4.4.2"Websites"and"Social"Media".................................................................."20" 4.4.3"Policies"and"Reports"............................................................................."20" 5.0"City"Profiles"................................................................................................................"21" 5.1"United"States""................................................................................................."21" 5.1.1"Atlanta,"Georgia"..................................................................................."21" 5.1.2"Austin,"Texas"........................................................................................"21" 5.1.3"Boston,"Massachusetts"........................................................................"22" 5.1.4"Honolulu,"Hawaii".................................................................................."22" 5.1.5"Kansas"City,"Missouri"..........................................................................."23" 5.1.6"Mesa,"Arizona"......................................................................................"23" 3" " 5.1.7"New"York,"New"York"............................................................................"24" 5.1.8"Raleigh,"North"Carolina"........................................................................"24" 5.1.9"Riverside,"California""............................................................................"24" 5.1.10"Seattle,"Washington"..........................................................................."25" 5.1.11"Profile"Discussion"..............................................................................."25" 5.2"Canada""..........................................................................................................."26" 5.2.1"Calgary,"Alberta"...................................................................................."26" 5.2.2"Edmonton,"Alberta"..............................................................................."26" 5.2.3"Fredericton,"New"Brunswick"................................................................"27" 5.2.4"Halifax,"Nova"Scotia"............................................................................."27" 5.2.5"Ottawa,"Ontario"..................................................................................."27" 5.2.6"Regina,"Saskatchewan".........................................................................."28" 5.2.7"Surrey,"British"Columbia"......................................................................."28" 5.2.8"Toronto,"Ontario".................................................................................."28" 5.2.9"Vancouver,"British"Columbia"................................................................"29" 5.2.10"Winnipeg,"Manitoba".........................................................................."29" 5.2.11"Profile"Discussion"..............................................................................."29" 6.0"Social"Media"Profiles".................................................................................................."30" 6.1"United"States".................................................................................................."30" 6.1.1"Audience"Statistics"..............................................................................."30" 6.1.2"Accounts"".............................................................................................."31" 6.2"Canada"............................................................................................................"32" 6.2.1"Audience"Statistics"..............................................................................."32" 6.2.2"Accounts"".............................................................................................."33" 6.3"Discussion"......................................................................................................."34" 7.0"Sentiment"Analysis"Findings"......................................................................................."35" 8.0"Content"Analysis"Findings"..........................................................................................."40"
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