DOCSLIB.ORG

CS Energy Annual Report 2010/2011 2010/2011 in Review

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
CS Energy Annual Report 2010/2011 2010/2011 in Review Annual Report 2010/2011 Table of contents 2010/2011 in review About CS Energy Inside front cover Highlights 2010/2011 2 Performance against measures 4 Chairman’s review 6 Chief Executive’s review 8 Corporate performance Finance 10 Market 12 Portfolio 14 People 16 Social Licence 22 Portfolio performance Callide Power Station 26 Kogan Creek Power Station 30 Mica Creek Power Station 34 Swanbank Power Station 38 Corporate Governance Report 42 Board of Directors profiles 48 Executive Management Team profiles 52 Financial Report 54 Directors’ Report 55 Auditor’s Independence Declaration 61 Statement of Comprehensive Income 62 Notes to the Financial Statements 67 Directors’ Declaration 116 Independent Auditor’s Report 117 esaa Sustainable Principles table 118 Index 120 Glossary Inside back cover CS Energy Annual Report 2010/2011 2010/2011 in review About this report About CS Energy The 2010/2011 Annual Report outlines our operational, Last year, we produced our first combined Annual CS Energy is a Queensland Government owned energy provider and financial, economic, environmental and social performance Report and Sustainability Report following a Corporate as at 30 June 2011, we had 638 employees across four power station for the financial year 1 July 2010 to 30 June 2011. This Responsibility and Sustainability Review in 2009. sites and a corporate office, and we had a generation capacity of is CS Energy Limited’s (CS Energy’s) second combined CS Energy is committed to embedding sustainability within 3,165 megawatts. Annual Report and Sustainability Report. all of our business practices, and our progress towards this CS Energy supplied approximately 30 per cent of Queensland’s The Annual Report provides key performance information goal is outlined in this report. electricity requirement, using a fuel mix of natural gas, black coal, coal to our stakeholders including employees, shareholders, CS Energy’s 2009/2010 Annual Report was submitted to customers, community, partners, suppliers, unions, the Australasian Reporting Awards (ARA) to benchmark our seam methane and landfill gas. We operated a diverse portfolio of industry peers, special interest groups and the media. The report against the ARA criteria. The ARA was established operating plant able to supply base, intermediate and peak load, both information that CS Energy considers to be material to our to improve the standards of reporting in Australia. on and off the national electricity grid. stakeholders is drawn from the Energy Supply Association CS Energy’s 2009/2010 Annual Report achieved a silver Our operating sites were: of Australia (esaa) Sustainable Practice Framework (see award, recognising that the report included quality • Callide Power Station, near Biloela in Central Queensland below for more details). For more information about our coverage of most aspects of the ARA criteria, adequate • Kogan Creek Power Station, near Chinchilla in South West stakeholders, please see page 22. disclosures of key aspects of the core business and Queensland In November 2010, the Queensland Government announced addressed current legislative and regulatory requirements. • Mica Creek Power Station, near Mount Isa in North West Queensland the outcomes of the Shareholder Review of Queensland This report, together with our previous reports, is available • Swanbank Power Station, near Ipswich in South East Queensland. Government Owned Corporation Generators (Generator on the CS Energy website at www.csenergy.com.au or by Restructure). CS Energy transitioned to a new business with phoning (07) 3854 7777. We welcome your feedback and On 25 November 2010, the outcomes of the Shareholder Review of the a new portfolio on 1 July 2011, in line with the shareholding suggestions about this report. Feedback can be directed to Queensland Government Owned Corporation Generators (Generator Ministers’ direction following the Generator Restructure. the Chief Executive via email at [email protected] Restructure) were announced, including a recommendation to This year’s Annual Report details CS Energy’s assets for the or by mail to the Chief Executive, CS Energy Limited, restructure the Queensland Government owned generating companies 2010/2011 financial year. More information on the Generator PO Box 2227, Fortitude Valley BC Qld 4006. from three companies into two – a restructured CS Energy and Stanwell Restructure can be found on the following page. Corporation Limited. Under the Generator Restructure, our operating sites are: • Callide Power Station, near Biloela in Central Queensland • Kogan Creek Power Station, near Chinchilla in South West Queensland How CS Energy measures performance • Wivenhoe Power Station, near Esk in South East Queensland • Gladstone Power Station, market control under IPPA. CS Energy is a member of the Energy Supply Association CS Energy’s 2010/2011 Financial Report has been CS Energy’s portfolio prior to 1 July 2011 of Australia (esaa) which represents key sectors of audited by the Queensland Auditor-General, and his ( ) ( ) Australia’s energy supply industry, including generation, declaration can be found on page 61. Given the change Plant Fuel Station design capacity (MW) CS Energy owned (MW) 1 transmission, distribution and retail. We are a signatory to in business focus during 2010/2011 resulting from the Callide Callide A1 Black coal 120 120 the esaa’s Sustainable Practice Framework, a framework Generator Restructure, CS Energy did not undertake an Callide B Black coal 700 700 designed to encourage excellence in sustainability practice, internal audit of the non-financial performance results 2 Callide C2 Black coal 810 405 performance and reporting. contained in the 2009/2010 Annual Report as planned. Kogan Creek Kogan Creek A Black coal 750 750 CS Energy is in the process of preparing a new data CS Energy participated in the development of the Mica Creek Mica Creek A (Units 1,2,3,4)3 Gas 132 132 collection manual for non-financial performance data to Mica Creek Mica Creek A (Units 1,2,3,4) Gas 132 132 framework with other members of the esaa, and has 4 Mica Creek A (Units 5,6,7) Gas4 103 103 committed to the following principles: ensure performance measurement is consistent across our new portfolio. This manual will provide a basis for Mica Creek B Gas 35 35 1. Maintain good corporate governance. 4 a robust internal audit on CS Energy’s non-financial Mica Creek C Gas4 55 55 2. Deliver value to shareholders, customers and the 5 performance data. Swanbank Swanbank B5 Black coal 480 480 community. 4 Each year, CS Energy is required to submit a Statement Swanbank E Gas4 385 385 3. Provide a safe, secure and reliable energy supply. of Corporate Intent (SCI) and Corporate Plan to Total capacity 3,570 3,165 4. Engage key internal and external stakeholders on our shareholding Ministers, forming a performance 1. Callide A Power Station is in storage. One unit is being used for the Callide Oxyfuel Project. significant sustainability matters. agreement between CS Energy and our shareholders. 2. Callide C Power Station is owned in a 50 per cent joint venture with InterGen. 5. Maintain and enhance workforce health, safety, The SCI and Corporate Plan detail financial and 3. Mica Creek Power Station Unit A3 has been decommissioned bringing the operating capacity of Mica Creek A Power Station to 99 megawatts. 4. Combined-cycle. wellbeing and development. non-financial performance criteria that we set out to 5. Two Swanbank B Power Station units were placed into storage in June 2010 and a further unit in May 2011 bringing operating capacity to 120 megawatts. 6. Develop and implement climate change responses. achieve. Queensland Government owned generating companies were required to amend their SCIs, to reflect CS Energy’s portfolio from 1 July 2011 7. Improve environmental performance and resource the recommendations of the Generator Restructure which efficiency. Plant Fuel Station design capacity (MW) CS Energy owned (MW) called for the companies to re-focus business operations Callide Callide A1 Black coal 120 120 8. Foster and support community programs. from growth to one of cost competitiveness. A summary Callide Callide A Black coal 120 120 9. Promote measurement and reporting of sustainability of CS Energy’s 2010/2011 Amended SCI can be found on Callide B Black coal 700 700 2 performance. page 47 of this report, and a copy of the full 2010/2011 Callide C2 Black coal 810 405 3 Through the esaa forum, these principles were chosen Amended SCI (with commercially sensitive information Gladstone3 Black coal 1,680 1,680 as material by the energy industry and have been deleted) can be found on our website. Kogan Creek Kogan Creek A Black coal 750 750 cross-referenced with the Global Reporting Initiative’s Wivenhoe Wivenhoe Unit 1 and 2 Pumped storage hydro electric 500 500 Sustainability Guidelines (GRI G3 Guidelines). We use Total capacity 4,560 4,155 these principles to form the basis of CS Energy’s non- 1. Callide A Power Station is in storage. One unit is being used for the Callide Oxyfuel Project. financial reporting. Our performance against the nine 1. Callide A Power Station is in storage. One unit is being used for the Callide Oxyfuel Project. 2. Callide C Power Station is owned in a 50 per cent joint venture with InterGen. principles, together with page references, is included 3. CS Energy holds the Interconnection and Power Pooling Agreement that entitles CS Energy to trade the output of Gladstone Power Station in excess of Boyne Aluminium Smelter requirements. at the end of this report on pages 118 to 119. About CS Energy CS Energy is a Queensland Government owned energy provider and as at 30 June 2011, we had 638 employees across four power station sites and a corporate office, and we had a generation capacity of 3,165 megawatts. CS Energy supplied approximately 30 per cent of Queensland’s electricity requirement, using a fuel mix of natural gas, black coal, coal seam methane and landfill gas.
Load more

Recommended publications
  • ATK2-1 Wivenhoe Power Station Geological Inspection Report by 19
    QUEENSLAND FLOODS COMMISSION OF INQUIRY STATEMENT OF ANDREW KROTEWICZ TABLE OF EXHIBITS ATK2-1 Wivenhoe Power Station Geological Inspection Report by 19 January 2011 SunWater On 3 November 20111, Andrew Krotewicz of ci Level 2, HQ North Tower, 540 Wickham Street, Fortitude Valley in the State of Queensland, say on oath: I am the former General Manager Generation Operations of Tarong Energy Corporation. I held this position between 1 September 2007 and 30 June 2011. 2. On 1 July 2011, I was appointed the Executive General Manager Asset Strategy of CS Energy at the same time as CS Energy became the successor in law to Tarong Energy Corporation of the Wivenhoe Business Unit as defined in the Government Owned Corporations Act 1993 (QId) (Generator Restructure) Regulation 2011 which includes the Wivenhoe Power Station and rights to move water in and out of Splityard Creek Dam. 3. This statement is supplementary to the two prior statements dated 13 September 2011. For the period 1 October 2010 to 31 March 2011: 4.0 1(a) a description of whether and how the communication requirements set out in the following documents were complied with and 1(b) to the extent that either of these documents were not complied with, and explanation as to why compliance did not occur: Deed of Practice between Seqwater and Tarong Energy Corporation (Tarong Energy) for Wiven hoe Dam and Wivenhoe Power Station. Wivenhoe Power Station Business Procedure for Wivenhoe - High Rainfall, High Dam Water Levels (WI V-OPS-1 5). Deed of Practice 4.1 On 4 October 2010 Seqwater requested under the terms of the Deed of Practice that a notification protocol be initiated to allow Seqwater to receive notice of impending water releases to/ extraction from Lake Wivenhoe by Wivenhoe Power Station.
    [Show full text]
  • Modern Slavery Statement 2020 Modern Slavery Statement 2020
    Modern Slavery Statement 2020 Modern Slavery Statement 2020 Contents 2 Contact 3 Introduction 4 About CS Energy Our purpose Our values 5 Reporting criteria 1 & 2 Our organisational structure Our operations Our supply chain 8 Reporting criteria 3 Modern slavery risks in our operations and supply chain 9 Reporting criteria 4 Actions taken to assess and address our modern slavery risks 10 Reporting criteria 5 Assessing the effectiveness of our actions 11 Reporting criteria 6 Consultation with owned or controlled entities Contact Brisbane office and registered office CS Energy Limited Level 2, HQ North Tower 540 Wickham Street Fortitude Valley Qld 4006 PO Box 2227 Fortitude Valley BC Qld 4006 P: +61 7 3854 7777 E: [email protected] W: www.csenergy.com.au ABN 54 078 848 745 2 CS Energy Modern Slavery Statement 2020 Introduction CS Energy is proud to present our inaugural Modern Slavery Statement under the Australian Government’s Modern Slavery Act 2018. The statement covers all sites owned or operated by CS Energy (as outlined on page 6) for the financial year ending 30 June 2020. In FY2020, CS Energy spent more than $575 million on goods and services from almost 1,200 vendors. We recognise that a business with this procurement spend has an important role to play in helping to prevent modern slavery. Our immediate focus in FY2020 was to gain an understanding of the modern slavery risks in our supply chains and to establish processes for addressing those risks, with our analysis concluding that the risk in our supply chain is low.
    [Show full text]
  • Diamantina and Leichhardt Power Stations
    Diamantina and Leichhardt Power Stations 29 March 2016 Disclaimer This presentation has been prepared by Australian Pipeline Limited (ACN 091 344 704) the responsible entity of the Australian Pipeline Trust (ARSN 091 678 778) and APT Investment Trust (ARSN 115 585 441) (APA Group). Summary information: This presentation contains summary information about APA Group and its activities current as at the date of this presentation. The information in this presentation is of a general background nature and does not purport to be complete nor does it contain all the information which a prospective investor may require in evaluating a possible investment in APA Group. It should be read in conjunction with the APA Group’s other periodic and continuous disclosure announcements which are available at www.apa.com.au. Not financial product advice: Please note that Australian Pipeline Limited is not licensed to provide financial product advice in relation to securities in the APA Group. This presentation is for information purposes only and is not financial product or investment advice or a recommendation to acquire APA Group securities and has been prepared without taking into account the objectives, financial situation or needs of individuals. Before making an investment decision, prospective investors should consider the appropriateness of the information having regard to their own objectives, financial situation and needs and consult an investment adviser if necessary. Past performance: Past performance information given in this presentation is given for illustrative purposes only and should not be relied upon as (and is not) an indication of future performance. Future performance: This presentation contains certain “forward-looking statements” such as indications of, and guidance on, future earnings and financial position and performance.
    [Show full text]
  • Energy 2020 (Report 11: 2020–21)
    FINANCIAL AUDIT REPORT 4 February 2021 Energy 2020 Report 11: 2020–21 • Queensland • • Audit Office Better public services As the independent auditor of the Queensland public sector, including local governments, the Queensland Audit Office: • provides professional audit services, which include our audit opinions on the accuracy and reliability of the financial statements of public sector entities • provides entities with insights on their financial performance, risk, and internal controls; and on the efficiency, effectiveness, and economy of public service delivery • produces reports to parliament on the results of our audit work, and on our insights, advice, and recommendations for improvement • conducts investigations into claims of financial waste and mismanagement raised by elected members, state and local government employees, and the public • shares wider learnings and best practice from our work with state and local government entities, our professional networks, industry, and peers. We conduct all our audits and reports to parliament under the Auditor-General Act 2009 (the Act). Our work complies with the Auditor-General Auditing Standards and the Australian standards relevant to assurance engagements. • Financial audit reports summarise the results of our audits of over 400 state and local government entities. • Performance audit reports cover our evaluation of some, or all, of the entities’ efficiency, effectiveness, and economy in providing public services. Depending on the level of assurance we can provide, these reports may also take the form of: • Audit insights, which provide some evaluation and share our insights or learnings from our audit work across government • Audit briefs, which set out key facts, involve some evaluation, and may include findings and recommendations • Audit overviews, which help clients and stakeholders understand complex issues and subjects.
    [Show full text]
  • Annual Report 2019/20
    Together we create energy solutions Annual Report 2019/20 1 Table of contents About this report 3 Chief Executive Officer’s review 13 Our performance 4 Performance indicators 18 About Stanwell 5 Strategic direction 20 Our vision 5 Our five-year plan 22 Our values 5 Our 2019/20 performance 24 Our assets 8 Corporate governance 34 Chair’s statement 10 Financial results 46 2 About this report This report provides an overview of the major initiatives and achievements of Stanwell Corporation Limited (Stanwell), as well as the business’s financial and non-financial performance for the year ended 30 June 2020. Each year, we document the nature and scope of our strategy, objectives and actions in our Statement of Corporate Intent, which represents our performance agreement with our shareholding Ministers. Our performance against our 2019/20 Statement of Corporate Intent is summarised on pages 24 to 33. Electronic versions of this and previous years’ annual reports are available online at www.stanwell.com 3 Our performance • Despite a challenging year due to the • We received Australian Renewable Energy combination of an over-supplied energy market, Agency (ARENA) funding to assess the feasibility regulatory upheaval, the COVID-19 pandemic, of a renewable hydrogen demonstration plant at bushfires and widespread drought, our people Stanwell Power Station. responded to these challenges, and remained safe, while playing a critical role in keeping the • We achieved gold status from Workplace lights on for Queenslanders. Health and Safety Queensland in recognition of the longevity and success of our health and • We are one of the most reliable energy providers wellbeing initiatives.
    [Show full text]
  • Ensuring Reliable Electricity Supply in Victoria to 2028: Suggested Policy Changes
    Ensuring reliable electricity supply in Victoria to 2028: suggested policy changes Associate Professor Bruce Mountain and Dr Steven Percy November 2019 All material in this document, except as identified below, is licensed under the Creative Commons Attribution-Non- Commercial 4.0 International Licence. Material not licensed under the Creative Commons licence: • Victoria Energy Policy Centre logo • Victoria University logo • All photographs, graphics and figures. All content not licenced under the Creative Commons licence is all rights reserved. Permission must be sought from the copyright owner to use this material. Disclaimer: The Victoria Energy Policy Centre and Victoria University advise that the information contained in this publication comprises general statements based on scientific research. The reader is advised and needs to be aware that such information may be incomplete or unable to be used in any specific situation. No eliancer or actions must therefore be made on that information without seeking prior expert professional, scientific and technical advice. To the extent permitted by law, the Victoria Energy Policy Centre and Victoria University (including its employees and consultants) exclude all liability to any person for any consequences, including but not limited to all losses, damages, costs, expenses and any other compensation, arising directly or indirectly from using this publication (in part or in whole) and any information or material contained in it. Publisher: Victoria Energy Policy Centre, Victoria University, Melbourne, Australia. ISBN: 978-1-86272-810-3 November 2019 Citation: Mountain, B. R., and Percy, S. (2019). Ensuring reliable electricity supply in Victoria to 2028: suggested policy changes. Victoria Energy Policy Centre, Victoria University, Melbourne, Australia.
    [Show full text]
  • Demand Management Plan 2021-22
    Demand Management Plan April 2021 Demand Management Plan 2021-22 Contents Message from our Executive 3 About us 4 Introduction 4 Our network 4 Our core service area 5 Demand management 6 What is it? 6 Customers participating in our DM Program 8 Challenges and opportunities shaping our strategies and plan 9 Case study: The challenges caused by minimum demand 12 Our strategy and plan 14 Overview 14 Our principles 14 Case study: Electric vehicles - Discovering customer charging and energy use 15 Our strategies and initiatives 16 Case study: New load control tariffs deliver customer and network benefits 17 Our program 18 DM Program budget and targets for 2021-22 20 Covid-19 impacts 20 Energex forecast expenditure and targets 20 Ergon Energy Network forecast expenditure and targets 20 2 Demand Management Plan 2021-22 Message from our Executive We are experiencing (DER) such as rooftop solar PV This Plan sets out our five-year unprecedented rates of customers and Electric Vehicles (EVs). This strategy for our DM program connecting small scale renewables will support greater DER on during this time of transformation. such as rooftop solar photovoltaic our network, new technologies Our Plan is only as strong as our (PV) systems, along with such as batteries and EVs and partnerships with our customers, large scale renewables (solar access to new markets that offer DM providers and other industry farms and wind farms) to our incentives to customers for their partners. We therefore look network. It’s not slowing down; services. Dynamic customer forward to continuing to work if anything, COVID-19 and the connections for DER will also with our existing and new conditions of the past year have support distribution networks customers during 2021-22 and only accelerated the take up of in providing safe and secure beyond; as we energise our renewables across the network.
    [Show full text]
  • Renewable Energy Across Queensland's Regions
    Renewable Energy across Queensland’s Regions July 2018 Enlightening environmental markets Green Energy Markets Pty Ltd ABN 92 127 062 864 2 Domville Avenue Hawthorn VIC 3122 Australia T +61 3 9805 0777 F +61 3 9815 1066 [email protected] greenmarkets.com.au Part of the Green Energy Group Green Energy Markets 1 Contents 1 Introduction ........................................................................................................................6 2 Overview of Renewable Energy across Queensland .....................................................8 2.1 Large-scale projects ..................................................................................................................... 9 2.2 Rooftop solar photovoltaics ........................................................................................................ 13 2.3 Batteries-Energy Storage ........................................................................................................... 16 2.4 The renewable energy resource ................................................................................................. 18 2.5 Transmission .............................................................................................................................. 26 3 The renewable energy supply chain ............................................................................. 31 3.1 Construction activity .................................................................................................................... 31 3.2 Equipment manufacture
    [Show full text]
  • Damien Cronin
    OIL AND GAS CAPABILITY DAMIEN CRONIN Damien Cronin is the principal of Law capturing the upside electricity and Projects, a specialist legal and company gas price revenue as a component of secretariat consultancy to the resources the production fee payable to Blue and energy sectors. He is, and has been, a Energy for the gas extraction rights. specialist legal and commercial consultant to Blue Energy, Global Petroleum, Advised Blue Energy on the Queensland Gas, Sonoma Coal and restatement and amendment of the Sunshine Gas (serving as the Company Gas Alliance and Gas Extraction Secretary and General Counsel to Blue Agreement. Energy and Sunshine Gas (both listed public companies), a Non-Executive Advised Blue Energy on, and Director and Company Secretary of Global negotiated and documented, an Petroleum (a listed public company), the associated Farm-in Agreement with General Counsel to Sonoma Coal and the Stanwell. Secretary of the Operating Committee of Advised Blue Energy on the the Sonoma Coal Joint Venture). He has acquisition by Korea Gas of a 10% also been a specialist adviser to the Boards shareholding in Blue Energy and of Ergon Energy and Powerdirect Australia. negotiated and documented the Share He was a consultant to McInnes Wilson a Placement Agreement and an boutique commercial law practice. He was associated Farm-in Agreement with also a partner of, and remains a consultant Korea Gas and Mitsubishi. to, DLA Piper, the world’s largest international legal firm and a significant Negotiated and documented Sunshine presence in the Australasian legal services Gas’ purchase of the Overston Project market. Damien has over 40 years’ from Samson Australia and the sale of experience in private and corporate legal Sunshine Gas’ interest in the Roma practice, including over 30 years’ Joint Venture to Santos.
    [Show full text]
  • Maintaining Reliability of Supply in the Tarong and Chinchilla Local Areas
    Powerlink Queensland Project Specification Consultation Report: Maintaining reliability of supply in the Tarong and Chinchilla local areas Powerlink Queensland Project Specification Consultation Report 24 August 2021 Maintaining reliability of supply in the Tarong and Chinchilla local areas Disclaimer While care was taken in preparation of the information in this document, and it is provided in good faith, Powerlink accepts no responsibility or liability (including without limitation, liability to any person by reason of negligence or negligent misstatement) for any loss or damage that may be incurred by any person acting in reliance on this information or assumptions drawn from it, except to the extent that liability under any applicable Queensland or Commonwealth of Australia statute cannot be excluded. Powerlink makes no representation or warranty as to the accuracy, reliability, completeness or suitability for particular purposes, of the information in this document. Page 0 Powerlink Queensland Project Specification Consultation Report: Maintaining reliability of supply in the Tarong and Chinchilla local areas Document purpose For the benefit of those not familiar with the National Electricity Rules (the Rules) and the National Electricity Market (NEM), Powerlink offers the following clarifications on the purpose and intent of this document: 1. The Rules require Powerlink to carry out forward planning to identify future reliability of supply requirements1 and consult with interested parties on the proposed solution as part of the Regulatory Investment Test for Transmission (RIT-T). This includes replacement of network assets in addition to augmentations of the transmission network. More information on the RIT-T process and how it is applied to ensure that safe, reliable and cost effective solutions are implemented to deliver better outcomes to customers is available on Powerlink’s website.
    [Show full text]
  • Statement of Corporate Intent 2011/2012 for Parliamentary Tabling
    Statement of Corporate Intent 2011/2012 For Parliamentary tabling Prepared by the Directors and Management of CS Energy Ltd (ABN 54 078 848 745) for shareholding Ministers: Rachel Nolan MP Minister for Finance, Natural Resources and The Arts and Stephen Robertson MP Minister for Energy and Water Utilities This document contains highly confidential material relating to the business affairs of CS Energy Limited. The Right to Information Act 2009 only applies to CS Energy Limited in respect to its community services obligations. Any unauthorised disclosure of material contained in this statement may diminish the commercial value of that information and would have an adverse effect on the business, commercial and financial affairs of CS Energy Limited. Contents 1 Scope/policy position ................................................................................................ 2 1.1 Main undertakings.............................................................................................................................. 2 1.2 Corporate and operational objectives ............................................................................................. 3 1.3 Corporate and operational strategies .............................................................................................. 3 1.4 Corporate and operational performance outcomes ....................................................................... 4 1.5 Performance drivers .........................................................................................................................
    [Show full text]
  • Case Study Sparq Solutions
    CASE STUDY SPARQ SOLUTIONS Technology: Windows® 7 and Microsoft® Office® Managed 2010, from older operating systems Windows 7 and Office suites. The aim of the Productivity Managed Productivity Program is to Microsoft Office 2010 realise the productivity benefits enabled Program Returns by Windows 7 and Office 2010. $3.9m a Year A preliminary business case suggested that this project would Background: deliver more than $1.5 million in productivity benefits annually. SPARQ Solutions provides Information and Communications Technology (ICT) The Windows 7 and Office 2010 services to Queensland’s electricity upgrade program scoped to replace suppliers, Energex and Ergon Energy. and upgrade the technology, did not include an instructor-led classroom SPARQ partners closely with Energex training program but relied upon and Ergon Energy to achieve their users maintaining their exisiting business goals by developing ICT level of competency through local strategies that enable business change support groups and self-help. and growth. Being jointly owned by Energex and Ergon Energy enables This resulted in the a disconnect SPARQ to provide value for money between the migration activity and the to all Queenslanders through provision of training support to users, cost-savings, economies of scale and which meant that the productivity value-added solutions and services. benefits would not be realised, and in fact productivity would be reduced With headquarters in Brisbane, and if users were less effective in the offices in Rockhampton, Townsville, new operating environment. Mackay, Maryborough, Cairns and Toowoomba, SPARQ employs The Solution: approximately 500 staff and contractors who are highly skilled in To develop an enterprise-wide program a range of ICT business applications of user education and training support, and support services, and who SPARQ Solutions’ Applications Capability support more than 8,000 users.
    [Show full text]