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ODISHA GRAMYA BANK Information Technology Department Head Office, Gandamunda, P.O

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ODISHA GRAMYA BANK Information Technology Department Head Office, Gandamunda, P.O ODISHA GRAMYA BANK Information Technology Department Head Office, Gandamunda, P.O. Khandagiri, Bhubaneswar-30 RFP Ref No. OGB/RFP/ITD/CBS/02/2019-20 dated 4th May 2019 REQUEST FOR PROPOSAL (RFP) FOR SELECTION OF SYSTEM INTEGRATOR FOR MAINTENANCE OF FINACLE CORE BANKING SOLUTION, ALLIED APPLICATIONS AND DELIVERY CHANNELS Disclaimer The information contained in this Request for Proposal (RFP) document or information provided subsequently to Bidder or applicants whether verbally or in documentary form by or on behalf of Odisha Gramya Bank (OGB), is provided to the Bidder on the terms and conditions set out in this RFP document and all other terms and conditions subject to which such information is provided. This RFP document is not an agreement and is not an offer or invitation by OGB to any parties other than the applicants who are qualified to submit the Bids (“Bidders”). The purpose of this RFP document is to provide Bidder with information to assist the formulation of their Proposals. This RFP document does not claim to contain all the information each Bidder may require. Each Bidder should conduct its own investigations and analysis and should check the accuracy, reliability and completeness of the information in this RFP document and where necessary obtain independent advice. OGB makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP document. OGB may at its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP document. Note: Bids will be opened in the presence of the representatives who are authorised by the bidders to attend the bid opening meeting. RFP for selection of System Integrator for maintenance of Finacle 7.0.18 in Odisha Gramya Bank Contents CONTENTS ................................................................................................................................................................................2 CHECKLIST .................................................................................................................................................................................5 ABBREVIATIONS AND ACRONYMS ............................................................................................................................................6 SECTION 1 - BID SCHEDULE AND ADDRESS ................................................................................................................................7 SECTION 2 - INTRODUCTION .....................................................................................................................................................8 2.1 ABOUT OGB: ......................................................................................................................................................................8 SECTION 3 – OBJECTIVE OF THIS RFP: ........................................................................................................................................8 SECTION 4 – TERMINOLOGIES USED: .........................................................................................................................................8 SECTION 5 – CRITERIA FOR SELECTION: .....................................................................................................................................9 SECTION 6 – RESPONSIBILITIES OF THE SUCCESSFUL BIDDER: ...................................................................................................9 SECTION 7 – ELIGIBILITY CRITERIA .............................................................................................................................................9 SECTION 8 – INSTRUCTION TO BIDDERS .................................................................................................................................. 12 8.1 COST OF THE RFP ...............................................................................................................................................................12 8.2 BID EARNEST MONEY DEPOSIT (EMD)/ BANK GUARANTEE IN LIEU OF EMD ..............................................................................12 8.3 DUE DILIGENCE ..................................................................................................................................................................12 8.4 OWNERSHIP OF THIS RFP ....................................................................................................................................................12 8.5 ASSUMPTIONS/ PRESUMPTIONS/ MODIFICATIONS ..................................................................................................................12 SECTION 9 – SCOPE OF WORK ................................................................................................................................................. 13 9.1 APPLICATIONS: ..................................................................................................................................................................14 9.2 SECURITY OPERATIONS CENTER (SOC): .................................................................................................................................14 9.3 IT INFRASTRUCTURE MANAGEMENT FOR DC/DR ....................................................................................................................14 9.4 LEVEL 2 (L2) HELP DESK MANAGEMENT ................................................................................................................................14 SECTION 10 - TRANSITION ....................................................................................................................................................... 16 10.1 TRANSITION ACTIVITIES .......................................................................................................................................................16 10.2 KNOWLEDGE TRANSFER AND DOCUMENTATION – ...................................................................................................................17 10.3 RESPONSIBILITIES OF SUCCESSFUL BIDDER ...............................................................................................................................18 10.4 UPGRADE OF ORACLE FROM VERSION 11G TO 12C ..................................................................................................................18 10.5 FACILITIES MANAGEMENT SERVICES (FMS) ............................................................................................................................18 10.5.1 Hardware AMC and Software ATS........................................................................................................................18 10.5.2 Help Desk & Support Staff ....................................................................................................................................19 10.6 DATABASE ADMINISTRATION ................................................................................................................................................20 10.6.1 Database Capacity Management .........................................................................................................................20 10.6.2 Database Monitoring and Administration ...........................................................................................................20 10.6.3 Access management .............................................................................................................................................21 10.7 OPERATIONS MANAGEMENT ................................................................................................................................................21 10.8 SOFTWARE LICENSE MANAGEMENT .......................................................................................................................................22 10.9 UPDATES/UPGRADES/NEW RELEASES/NEW VERSIONS/PATCH MANAGEMENT .............................................................................23 10.10 ANTIVIRUS ....................................................................................................................................................................23 10.11 PERFORMANCE ASSESSMENT ............................................................................................................................................23 10.12 PERFORMANCE MEASUREMENT ........................................................................................................................................23 10.13 HALF YEARLY PERFORMANCE ANALYSIS FOR SYSTEMS ...........................................................................................................24 10.14 HALF YEARLY PERFORMANCE ANALYSIS FOR DATABASE .........................................................................................................24 10.15 REPORTING ...................................................................................................................................................................25 10.16 DC - DR DRILL...............................................................................................................................................................25 Page 2 of 99 RFP for selection of System Integrator for maintenance of Finacle 7.0.18 in Odisha Gramya Bank 10.17 MIS & REPORTING SERVER..............................................................................................................................................25
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