MELIE ROSE ESCOREL CORTES
SUMMARY
A confident, determined, and passionate Licensed Professional Teacher who has extensive experience in the field of education and in the corporate world. I am highly motivated, results-oriented, and I am always willing to go the extra mile to reach my goals and learn along the way.
SKILLS
• Adobe Photoshop • Adobe InDesign • Microsoft Office Suite • Graphic Arts • Layouts • Arts and Crafts • Creative Writing
WORK EXPERIENCE
Position: International Travel Insurance Consultant Company: Allianz Worldwide Partners Thailand Dates: March 2018 – March 2020
• Handle claims and respond to inbound inquiries about products and services • Respond to claim related inquiries sent through email • Quality logging of inquiries to enable accurate reporting of client-specific data and trends • Transmit reports and carry out any additional tasks and duties as required by the Team Leader
Position: Senior High School Faculty Company: iACADEMY Dates: June 2016 – December 2017
• Part-time status (July 2017 to December 2017) • Full-time status (June 2016 - July 2017) • Develops Course Syllabus and instructional resources
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• Teaching Creative Writing, Komunikasyon at Pananaliksik sa Wika at Kulturang Pilipino & Pagbasa at Pagsusuri ng Iba’t ibang Teksto tungo sa Pananaliksik subjects to HUMSS, Multi Media Arts & Design, Software Development and Animation Strands • Part of the organising team for the school activities (eg. Buwan ng Wika Celebration and Academic Week, etc.)
Position: Customer Support / Technical Support Representative Company: STARTEK International Ltd. Dates: 2014 – 2016
• Provides answers to billing issues by doing root-cause analysis • Offers technical assistance to Canadian-based Telecommunications customers by guiding clients through corrective steps
Position: Level 2 Back-Office Representative Company: STARTEK International Ltd. Dates: 2014 – 2016
• Acts as level 2 support for billing issues • Carry out functions such as billing inquiries, credit adjustments, settlements, and account specific issues
Position: Quality Analyst Company: STARTEK International Ltd. Dates: 2014 – 2016
• Responsible for choosing which performance metrics to analyse and checks if agents are able to hit a specific goal • Attends Call Calibration/s with the clients • Audit’s call generated by the client on a daily basis • Conducts team huddles and up-trainings to cascade QA updates
Position: Trainer I Company: STARTEK International Ltd. Dates: 2014 – 2016
• Develops training materials for tenured and newly hired agents • Conducts interviews and evaluates applicants for a Training position • Facilitates new hire training/process and product specifics for Canadian-based Telecommunications account • Conducts team huddles and up-trainings to cascade updates • Prepares monthly training deck for clients • Evaluates the trainee's performance during the Training through examinations and call simulations
Position: High School Filipino Teacher Company: St. Stephens High School Dates: 2013 – 2014
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• Full-time status • Develops instructional resources • Filipino Subject Teacher of Grade 7 and 3rd year Chinese students
Position: Event Coordinator Company: OClasy Events Dates: 2014
Position: Event Coordinator Company: Easy Events Dates: 2016 – 2017
Position: Thesis Defense Panelist Company: Systems Technology Institute (STI) Dates: 2017
Position: Program / Event Head Company: iACADEMY Dates: 2016 – Present
Position: Tutor Company: Grade 8 Chinese students of St. Stephens High School Dates: 2015
Position: Tutor Company: Teaching English to Speakers of Other Languages Dates: 2017 – Present
Position: Lay-Out Artist / Graphic Artist Company: Philippine Normal University Dates: 2013 – 2014
Position: Tutor Company: Kinder II student of Adamson University Manila Dates: 2012
EDUCATION
Master of Arts in Education - Filipino New Era University Bachelor Of Secondary Education (Major In Filipino)
CERTIFICATE IN CAMPUS WRITING & ADVISING Philippine Normal University 2013
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AWARDS
Top 1 - Teachers Evaluation iACADEMY
Top 5 - Teachers Evaluation iACADEMY
3rd Place Winner Best Lesson Demonstration St. Stephens High School
2nd Place Winner Essay Writing Contest Philippine Normal University
SEMINARS ATTENDED
Microsoft Education Ambassadors Program Microsoft Philippines Office 2017
Research Training Workshop iACADEMY 2017
Power Of Coaching STARTEK International Ltd. 2016
Blast: Breakthrough Learning & Strategies For Training STARTEK International Ltd. 2015
Add/Adhd: In Between Learning & Understanding Philippine Normal University 2015
Literacy And Reading Research Forum Philippine Normal University 2015
Genyo Integration In The Classroom St. Stephens High School 2013
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