Melie Rose Escorel Cortes
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MELIE ROSE ESCOREL CORTES SUMMARY A confident, determined, and passionate Licensed Professional Teacher who has extensive experience in the field of education and in the corporate world. I am highly motivated, results-oriented, and I am always willing to go the extra mile to reach my goals and learn along the way. SKILLS • Adobe Photoshop • Adobe InDesign • Microsoft Office Suite • Graphic Arts • Layouts • Arts and Crafts • Creative Writing WORK EXPERIENCE Position: International Travel Insurance Consultant Company: Allianz Worldwide Partners Thailand Dates: March 2018 – March 2020 • Handle claims and respond to inbound inquiries about products and services • Respond to claim related inquiries sent through email • Quality logging of inquiries to enable accurate reporting of client-specific data and trends • Transmit reports and carry out any additional tasks and duties as required by the Team Leader Position: Senior High School Faculty Company: iACADEMY Dates: June 2016 – December 2017 • Part-time status (July 2017 to December 2017) • Full-time status (June 2016 - July 2017) • Develops Course Syllabus and instructional resources www.VirtualAssistantTeam.com.au • Teaching Creative Writing, Komunikasyon at Pananaliksik sa Wika at Kulturang Pilipino & Pagbasa at Pagsusuri ng Iba’t ibang Teksto tungo sa Pananaliksik subjects to HUMSS, Multi Media Arts & Design, Software Development and Animation Strands • Part of the organising team for the school activities (eg. Buwan ng Wika Celebration and Academic Week, etc.) Position: Customer Support / Technical Support Representative Company: STARTEK International Ltd. Dates: 2014 – 2016 • Provides answers to billing issues by doing root-cause analysis • Offers technical assistance to Canadian-based Telecommunications customers by guiding clients through corrective steps Position: Level 2 Back-Office Representative Company: STARTEK International Ltd. Dates: 2014 – 2016 • Acts as level 2 support for billing issues • Carry out functions such as billing inquiries, credit adjustments, settlements, and account specific issues Position: Quality Analyst Company: STARTEK International Ltd. Dates: 2014 – 2016 • Responsible for choosing which performance metrics to analyse and checks if agents are able to hit a specific goal • Attends Call Calibration/s with the clients • Audit’s call generated by the client on a daily basis • Conducts team huddles and up-trainings to cascade QA updates Position: Trainer I Company: STARTEK International Ltd. Dates: 2014 – 2016 • Develops training materials for tenured and newly hired agents • Conducts interviews and evaluates applicants for a Training position • Facilitates new hire training/process and product specifics for Canadian-based Telecommunications account • Conducts team huddles and up-trainings to cascade updates • Prepares monthly training deck for clients • Evaluates the trainee's performance during the Training through examinations and call simulations Position: High School Filipino Teacher Company: St. Stephens High School Dates: 2013 – 2014 www.VirtualAssistantTeam.com.au • Full-time status • Develops instructional resources • Filipino Subject Teacher of Grade 7 and 3rd year Chinese students Position: Event Coordinator Company: OClasy Events Dates: 2014 Position: Event Coordinator Company: Easy Events Dates: 2016 – 2017 Position: Thesis Defense Panelist Company: Systems Technology Institute (STI) Dates: 2017 Position: Program / Event Head Company: iACADEMY Dates: 2016 – Present Position: Tutor Company: Grade 8 Chinese students of St. Stephens High School Dates: 2015 Position: Tutor Company: Teaching English to Speakers of Other Languages Dates: 2017 – Present Position: Lay-Out Artist / Graphic Artist Company: Philippine Normal University Dates: 2013 – 2014 Position: Tutor Company: Kinder II student of Adamson University Manila Dates: 2012 EDUCATION Master of Arts in Education - Filipino New Era University Bachelor Of Secondary Education (Major In Filipino) CERTIFICATE IN CAMPUS WRITING & ADVISING Philippine Normal University 2013 www.VirtualAssistantTeam.com.au AWARDS Top 1 - Teachers Evaluation iACADEMY Top 5 - Teachers Evaluation iACADEMY 3rd Place Winner Best Lesson Demonstration St. Stephens High School 2nd Place Winner Essay Writing Contest Philippine Normal University SEMINARS ATTENDED Microsoft Education Ambassadors Program Microsoft Philippines Office 2017 Research Training Workshop iACADEMY 2017 Power Of Coaching STARTEK International Ltd. 2016 Blast: Breakthrough Learning & Strategies For Training STARTEK International Ltd. 2015 Add/Adhd: In Between Learning & Understanding Philippine Normal University 2015 Literacy And Reading Research Forum Philippine Normal University 2015 Genyo Integration In The Classroom St. Stephens High School 2013 www.VirtualAssistantTeam.com.au .