Page Template y stor Hi Ward Count 2010/11 2011/12 2012/13 2013/14 2014/15 North Isles (Shetland) Ward 1 Nort 1 ## ## 1397 Ward 1 Shet 2 ## ## 1498 Ward 1 Shet 3 ## ## 1252 Shetland Central Ward 1 Shet 4 ## ## 1188 Ward 1 Shet 5 ## ## 1486 Ward 1 Lerw 6 ## ## 1411 Ward 1 Lerw 7 ## ## 2504 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Quarterly Performance 0 7 Report Population 23210 Dwellings 10789 Land mass 149944.918 Quarter 1 2015-2016 (1 April to 30 June) Local Authority Shetland Islands 3 LA(1) in LSO 2 LA(2) in LSO Orkney Islands 3 Orkney Islands LA(3) in LSO Shetland Islands 1 Shetland Islands LSO N5 - West.Isles / Orkney /Shetland N5 ## LSO(1) in SDA N1 - Aberdeen City 1 LSO(2) in SDA N2 - Angus / Dundee / Perth & Kinross 1 LSO(3) in SDA N3 - Aberdeenshire / Moray 1 LSO(4)Comhairle in SDA nan Eilean N4 - Highlands Siar 1 LSO(5) in SDA N5 - West.Isles / Orkney /Shetland 1 LSO(6) in SDA x LSO(7) in SDA x DISCLAIMER SDAThe figures included in this report North are provisional and subject to change as a result of quality assurance and ## review. The statistics quoted are internalScotland management information published in the interests of transparency and ##openness. The Scottish government publishes Official Statistics each year which allow for comparisons to be made over longer periods of North time. ##

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1 CONTENTS PAGE

1 Introduction 3

2 Performance Summary 4

3 Progress on local fire & rescue plan priorities

Priority 1 – Local Risk Management and Preparedness 5

Priority 2 – All accidental dwelling fires 9

Priority 3 – All accidental fire casualties (fatal & non-fatal (incl p/s's)) 12

Priority 4 – All deliberate fires 13

Priority 5 – Non domestic fires 14

Priority 6 – Special Service Casualties – All 15

Priority 7 – False Alarm – UFAs 16

4. Glossary 17

2 INTRODUCTION

This performance report provides information on our prevention, protection and operational response activities within Na H-Eileanan an Iar over the period Quarter 1 2014-2016, (1 April – 30 June).

The Scottish Government provides an overarching vision for public services. This vision is supported by 16 National Outcomes which demonstrate commitment to creating a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable growth. The Scottish Fire and Rescue Service (SFRS) can make a significant contribution to improving these outcomes in Na H-Eileanan an Iar by contributing to the Community Planning arrangements.

The national priorities for the SFRS are set out in the Fire and Rescue Framework for Scotland 2013. The SFRS Strategic Plan 2013-2016 outlines how the SFRS will deliver against these priorities and the outcomes against which this delivery can be measured.

The priorities contained within the Local Fire and Rescue Plan for Na H-Eileanan an Iar 2014-2017 reflects the Outer Hebrides Community Planning Partnership Plan including the Single Outcome Agreement (SOA) 2014 – 17.

The SOA includes a range of key themes focused on delivering improved outcomes for the communities of Na HEileanan an Iar.

The aims of the local Fire and Rescue Service in Na H-Eileanan an Iar are to reduce deaths, injuries and damage to property from fires and other emergency events. We aim to achieve this by working in partnership, being pro-active and targeting our prevention and protection activities to where they are most required, based on evidence.

Within the Local Fire and Rescue Plan for Na H-Eileanan an Iar 2014 - 2017, 9 priorities for the local Fire and Rescue Service have been identified;

Priority 1. Local Risk Management and Preparedness Priority 2. Reduction of Accidental Dwelling Fires Priority 3. Reduction in Fire Casualties and Fatalities Priority 4. Reduction of Deliberate Fire Setting Priority 5. Reduction of Fires in Non-Domestic Property Priority 6. Reduction in Casualties from Non Fire Emergencies Priority 7. Reduction of Unwanted Fire Alarm Signals Priority 8. Enhance our contribution to community planning Priority 9. Enhance our local engagement practice

3 Performance Summary Scorecard We measure how well we are meeting our priorities using 6 key indicators, depicted below Apr to (& incl.) Jun RAG rating Key performance indicator 2011/12 2012/13 2013/14 2014/15 2015/16 YTD All accidental dwelling fires 11246 1 All accidental dwelling fire casualties (fatal & non-fatal ( 00132 3 All deliberate fires 2105 0 4 1 Non domestic fires 14113 1 Special Service Casualties - All 3143 6 6 3 False Alarm - UFAs 33 33 43 26 18 3 All other incidents #REF! #REF! #REF! #REF! #REF! RAG rating - KEY

1 RED DIAMOND 10% higher than the previous YTD period, or local target not achieved. 2 YELLOW TRIANGLE Up to 9% higher than the previous YTD period, or local target not achieved. 3 GREEN CIRCLE Equal to or improved upon the previous equivalent quarter (or YTD period), or local target achieved.

4 Progress on local fire & rescue plan priorities

Priority 1 – Local Risk Management and Preparedness

Fire Appliance Availability The following bar graphs indicate the operational availability of fire appliances across Na H-Eileanan an Iar during April, May and June. The lower half of each bar indicates the average day-time availability of a fire appliance from 6 am to 6pm across the month. The upper half of each bar indicates the average night-time availability of a fire appliance from 6 pm to 6am across the month. Blue portions of a bar indicate the percentage of time when a fire appliance was operationally available, red portions when operationally unavailable.

To ensure that safe systems of work are in place, SFRS policy stipulates that a minimum of 4 suitably qualified personnel must crew an appliance before it can be considered available, this number includes the Officer in Charge who will have completed a minimum of Incident Command Level 1 training.

The key challenge affecting appliance availability remains staffing. Low staffing numbers means that it takes only 1 or 2 members of the crew on some stations to be unavailable through primary employment, leave or sickness to fundamentally affect the availability of the stations’ appliance. As can be seen in the charts below, Castlebay, Bayhead and South Lochs are particularly affected though it is clear from the statistics shown that other station such as Tarbert, Valtos, Bernera and Lochmaddy are faced with rising unavailability during daytime hours.

The significant changes to the recruitment process and the imminent construction of a new training facility in Stornoway will, it is anticipated, increase the appeal of serving the community in the Fire & Rescue Service by streamlining the journey to joining the service and reducing the travel impact on personnel annually. An update on recruitment is elsewhere in this report

Fire Appliance Availability – April 2015

5 Fire Appliance Availability – May 2015

Fire Appliance Availability – June 2015

6 Fire Station Staffing & Recruitment

The service has moved to a new model which is already bringing significant improvements to the process of recruitment. The new process was designed to deliver successful candidates from initial application to station in 16 weeks, and involves localised targeting of areas of the country where need is considered greatest. Western Isles applications totaled 12 individuals from May 11th until June 1st 2015 (SFRS 2015 Campaign 2) and it is then anticipated that successful candidates will join their stations in September of this year.

The LSO and Group Manager for the Western isles have also ensured that SFRS 2015 Campaign 3 (August 13th – September 3rd, Training to commence in December) also includes the Western Isles in order to capitalise on momentum from campaign 2 but also to make every attempt to ensure crewing levels are increased as soon as possible and notably before any significant winter weather.

This new process sees an end to ‘open’ recruitment all the year round, being replaced by short, efficient and targeted recruitment with a specific ‘end date’ aligned to training course dates. Officers from the Western Isles, Orkney and Shetland have been instrumental in driving the changes to the recruitment process, having made several recommendations to the working groups responsible for improving the overall process and recruitment ‘experience’ for candidates.

Local Officers have directly notified Committee members, Comhairle Councillors and Community Councils as well as using social media such as Twitter and Facebook and also engaged with local radio stations to try to ensure the maximum reach of this recruitment campaigns. Leafleting and banners have also been placed in key areas to highlight the recruitment drive and the need for individuals to support their community fire stations.

Fire Station Staffing and Recruitment March 2015 compared to June 2015

Staffing Staffing Difference Staffing Full Staffing Recruit Council Wards Fire Station Mar Jun from Change Compliment Applicants 2015 2015 Compliment

Ward 01 Castlebay 9 9  12 ‐3 3 Barraigh, Bhatarsaigh, Eiriosgaigh Agus Uibhist a Lochboisdale 9 9  12 ‐3 0 Deas Bayhead  Ward 02 8 8 12 ‐4 1 Beinn na Faoghla Agus Benbecula 16 16  16 0 0 Uibhist A Tuath Lochmaddy 9 9  12 ‐3 1

Scalpay 9 8  12 ‐4 1 Ward 03 Leverburgh 10 11  12 ‐1 0 Na Hearadh Agus Ceann A Deas Nan Loch South Lochs 8 8  12 ‐4 0 Tarbert 10 10  12 ‐2 1 Ward 04 Great Bernera 10 10  12 ‐2 0 Sgir’ Uige Agus Ceann A Tuath Nan Loch Valtos 9 8  12 ‐4 0 Ward 05 Sgire An Rubha Ward 06 Steornabhagh A Deas Stornoway 20 20  20 0 0 Ward 07 Steornabhagh A Tuath Ward 08 Loch A Tuath Shawbost 8 7  12 ‐5 1 Ward 09 Ness An Taobh Siar Agus Nis 7 7  12 ‐5 1

7 Operational Risk Intelligence Gathering and Review Operational Risk Intelligence is a key factor in safeguarding both Firefighter and Community safety. The Control of Major Accident Hazards is a series of regulations which control the activities on high-risk use or storage of certain chemicals or compounds. All of the SFRS Site Specific Plans for COMAH sites for the Western Isles will be the subject of a comprehensive review over the next three months and additionally sites that are considered high risk but fall out with the COMAH guidelines will also be reviewed as part of routine updating of operational knowledge and intelligence. Examples of sites which are considered to require site specific plans include the gas plant at Stornoway and oil depot at Lochcarnan.

In October, local SFRS staff will target a full review of all key high risk premises as part of our continuous improvement process. Infrastructure such as oil and gas storage, ports and chemical process plants will form the primary elements of this review. The intent is to ensure that comprehensive and up to date information is available to fire crews via mobile data terminals (MDTs) on every appliance, ensuring not only effective prevention and intervention capability but also enhancing firefighter safety where incidents occur.

These plans are being enhanced by the addition of digital mapping and three dimensional views of the sites to assist attending fire and rescue crews. The technology for producing these enhancements is steadily being rolled out across the SFRS and will deliver clearer and more in-depth plans and mapping for key premises.

8 Progress on local fire & rescue plan priorities Na H-Eileanan an Iar - Priority - All accidental dwelling fires Priority 2 - Reduction of 'All accidental dwelling fires'

The tables below represent the number of accidental dwelling house fires that occurred in the Western Isles.

Trend lines also identify the number of incidents over the reporting 5 year period, both by month and by reporting quarter.

The Service works closely with partner agencies and communities to reduce the number of accidental dwelling house fires through the delivery of targeted home fire safety visits and the installation of free smoke detectors. Supporting the targeted delivery, partner agencies routinely share data identifying residents that would benefit from this free service, aiming to reduce the risk of fire and harm to householders and their property.

While the graph below clearly shows that there is a low incidence of accidental dwelling fires, it remains a key area for FRS attention, due to the potential impact on the safety of householders and their property and well-being. We will continue to identify ways to reduce the likelihood of house fires through themed national campaigns and local information sharing.

Five year data for Na H-Eileanan an Iar 15 YTD Incidents 10 10 4 Incs 5 5 2 46 Target 0 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2014/15 2015/16 11/12 12/13 13/14 14/15 15/16

4.0 Reduction of 'All accidental dwelling fires' per10000 head of population

2.0

0.0 Q1 11/12 Q2 Q3 Q4 Q1 12/13 Q2 Q3 Q4 Q1 13/14 Q2 Q3 Q4 Q1 14/15 Q2 Q3 Q4 Q1 15/16 Na H‐Eileanan an Iar North Scotland 162 163 164 165 166 YTD ward ave. for Na H-Eileanan an Iar - 1 2011/12 2012/13 2013/14 2014/15 2015/16 Sparklines Na H-Eileanan an Iar 11246 Barraigh, Bhatarsaigh, Eirisgeigh agus Uibhist a Deas 00001 Beinn na Foghla agus Uibhist a Tuath 00022 Na Hearadh agus Ceann a Deas nan Loch 00001 Sgir'Uige agus Ceann a Tuath nan Loch 00010 Sgire an Rubha 00000 Steornabhagh a Deas 01112 Steornabhagh a Tuath 00000 Loch a Tuath 00000 An Taobh Siar agus Nis 10100 #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A

9 HFSV Total for Western Isles Area Committee - 2015/16 Q1

CSET Risk High Medium Low Total 2015/16 Q1 No. of HFSVs 33 23 17 73 No. of HFSVs with Detectors Fitted 3 6 10 19 No. of HFSVs with Advice Only 30 17 7 54

80

70

60

50 No. of HFSVs

40 No. of HFSVs with Detectors Fitted 30 No. of HFSVs with Advice Only 20

10

0 High Medium Low Total 2015/16 Q1

10 COMMUNITY SAFETY ENGAGEMENT (HFSV v TARGET) QUARTERLY VISITS 2015/16

COMMUNITY SAFETY ENGAGEMENT (HSFV v TARGET) QUARTERLY POINTS 2015/16

11 Progress on local fire & rescue plan priorities Na H-Eileanan an Iar - Priority - All accidental dwelling fire casualties (fatal & non-fatal (incl. p/c's)) Priority 3 - Reduction of 'All accidental dwelling fire casualties (fatal & non-fatal (incl. p/c's))' The tables below identify the number of dwelling house fires that have resulted in fire related fatalities over the reporting 5 year period. The Service is committed to reducing this figure to eliminate all events and occurrences that result in a fatality. As identified, partnership working and data sharing supports this key aim and the delivery of targeted life safety advice and information.

Home Fire Safety Education for Schools/Children continues to be a relevant and important element of SFRS activity, not only to promote personal safety for young individuals but also to promote responsibility and accountability in the wider context of anti-social behaviour. Operational staff at stations carried out visits to schools and other groups, where the fire safety message has been delivered.

SFRS continue to promote and train personnel in the use of the Community Safety Engagement Toolkit, (CSET), which in addition to being a recording mechanism for these activities, tracks activity across the SFRS. Over time, this will allow for the sharing of community safety engagement good-practice right across Scotland.

We will continue to deliver free home fire safety visits (HFSV) to advise and inform residents in the dangers of fire in the home. We will also continue to work with partner agencies through a range of initiatives, which includes installation of free smoke detectors.

Fire Fatalities and Casualties statistics:

The figures for this priority remain low, this will be closely monitored to ensure that prevention measures are implemented should the trend progress upwards.

8 Five year data for Na H-Eileanan an Iar YTD Incidents 6 4 3 4 2 1 Incs 2 32 Target 0 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2014/15 2015/16 11/12 12/13 13/14 14/15 15/16

500.0 Reduction of 'All accidental dwelling fire casualties (fatal & non-fatal (incl. p/c's))' per1000000 head of population

0.0 Q1 11/12 Q2 Q3 Q4 Q1 12/13 Q2 Q3 Q4 Q1 13/14 Q2 Q3 Q4 Q1 14/15 Q2 Q3 Q4 Q1 15/16 Na H‐Eileanan an Iar North Scotland 162 163 164 165 166 YTD ward ave. for Na H-Eileanan an Iar - 0 2011/12 2012/13 2013/14 2014/15 2015/16 Sparklines Na H-Eileanan an Iar 00132 Barraigh, Bhatarsaigh, Eirisgeigh agus Uibhist a Deas 00000 Beinn na Foghla agus Uibhist a Tuath 00010 Na Hearadh agus Ceann a Deas nan Loch 00000 Sgir'Uige agus Ceann a Tuath nan Loch 00000 Sgire an Rubha 00000 Steornabhagh a Deas 00022 Steornabhagh a Tuath 00000 Loch a Tuath 00000 An Taobh Siar agus Nis 00100 #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A

12 Progress on local fire & rescue plan priorities Na H-Eileanan an Iar - Priority - All deliberate fires Priority 4 - Reduction of 'All deliberate fires'

Deliberate fires include those as a result of fire related antisocial behaviour (ASB) and wildfires. Analysis of the overall incidents and the periods in when they occur, identify seasonal variations e.g. muirburning season and holiday periods.

Deliberate fire setting is not a significant problem in the Outer Hebrides. The vast majority of deliberate fires attended by SFRS in the western Isles are controlled burnings which became out of control. The number of maliciously ignited fires is very low and there has been only three within the reporting period. The Service has introduced a number of fire reduction strategies and thematic action plans, as indicated in the SFRS Seasonal Community Safer Calendar 2015, targeting these types of incidents.

15 Five year data for Na H-Eileanan an Iar YTD Incidents 6 5 10 4 Incs 5 2 040 Target 0 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2014/15 2015/16 11/12 12/13 13/14 14/15 15/16

20.0 Reduction of 'All deliberate fires' per10000 head of population

10.0

0.0 Q1 11/12 Q2 Q3 Q4 Q1 12/13 Q2 Q3 Q4 Q1 13/14 Q2 Q3 Q4 Q1 14/15 Q2 Q3 Q4 Q1 15/16 Na H‐Eileanan an Iar North Scotland 162 163 164 165 166 YTD ward ave. for Na H-Eileanan an Iar - 0 2011/12 2012/13 2013/14 2014/15 2015/16 Sparklines Na H-Eileanan an Iar 2 10 5 0 4 Barraigh, Bhatarsaigh, Eirisgeigh agus Uibhist a Deas 01100 Beinn na Foghla agus Uibhist a Tuath 00300 Na Hearadh agus Ceann a Deas nan Loch 10000 Sgir'Uige agus Ceann a Tuath nan Loch 04001 Sgire an Rubha 00000 Steornabhagh a Deas 01001 Steornabhagh a Tuath 14102 Loch a Tuath 00000 An Taobh Siar agus Nis 00000 #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A

13 Progress on local fire & rescue plan priorities Na H-Eileanan an Iar - Priority - Non domestic fires Priority 5 - Reduction of 'Non domestic fires' Non – Domestic fires remain at low levels within the Western Isles. Q1 / Q2 peaks in three of the last four years are difficult to rationalise however this particular element of our activity will be monitored closely to identify and resolve any emerging risks.

Legislative Fire Safety Enforcement Audits

This function is now managed by a Fire Safety Enforcement Team based in Inverness who will schedule ‘enbloc’ visits to premises here. Two members of the team visited the Western Isles during August 2014, February 2015 and March 2015 and carried out a series of scheduled audits of premises. The use of a dedicated team will lead to a consistency of approach across all areas of Scotland, improving not only the quality of the enforcement process but also a greater degree of assurance through shared best practice and trend analysis on a broader scale.

Post Fire Audits

It is now SFRS policy that a post fire audit will be implemented following a fire in any building which is deemed to be a “relevant premises” under the Fire (Scotland) Act 2005. This examines whether the “duty holders” of the premises were adequately complying with their fire safety responsibilities.

5 Five year data for Na H-Eileanan an Iar YTD Incidents 4 4 3 Incs 2 2 11 1 13 Target 0 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2014/15 2015/16 11/12 12/13 13/14 14/15 15/16

2.0 Reduction of 'Non domestic fires' per10000 head of population

1.0

0.0 Q1 11/12 Q2 Q3 Q4 Q1 12/13 Q2 Q3 Q4 Q1 13/14 Q2 Q3 Q4 Q1 14/15 Q2 Q3 Q4 Q1 15/16 Na H‐Eileanan an Iar North Scotland 162 163 164 165 166 YTD ward ave. for Na H-Eileanan an Iar - 0 2011/12 2012/13 2013/14 2014/15 2015/16 Sparklines Na H-Eileanan an Iar 14113 Barraigh, Bhatarsaigh, Eirisgeigh agus Uibhist a Deas 00001 Beinn na Foghla agus Uibhist a Tuath 01000 Na Hearadh agus Ceann a Deas nan Loch 01000 Sgir'Uige agus Ceann a Tuath nan Loch 00000 Sgire an Rubha 00000 Steornabhagh a Deas 01010 Steornabhagh a Tuath 01102 Loch a Tuath 10000 An Taobh Siar agus Nis 00000 #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A

14 Progress on local fire & rescue plan priorities Na H-Eileanan an Iar - Priority - Special Service Casualties - All Priority 6 - Reduction of 'Special Service Casualties - All' Special Service incidents involves an operational response to a range of emergency activities including life critical road traffic collisions, flooding events, industrial accidents and in support of other emergency service colleagues at larger multi-agency non-fire related events. The most common type of special service is as a result of a road traffic collision involving, in most cases, a response from all three emergency services.

Road safety activities in the area include e.g. Driving Ambition, which have a focused message of road safety, targeting key groups in the reduction of road related incidents as identified in Scotland’s Road Safety Framework to 2020.

Road Traffic Collisions

Road Traffic Collisions remain a significant element of operational activity. The Fire & Rescue Service are committed to supporting initiatives designed to highlight critical aspects of road safety. Road Safety is a key area for partnership working in Na-Eileanan Siar, and SFRS remains committed to playing its part in reducing both the occurrence and tragedy that can result from these.

20 Five year data for Na H-Eileanan an Iar YTD Incidents 15 10 6 10 5 3 Incs 5 66 Target 0 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2014/15 2015/16 11/12 12/13 13/14 14/15 15/16

10.0 Reduction of 'Special Service Casualties - All' per10000 head of population

5.0

0.0 Q1 11/12 Q2 Q3 Q4 Q1 12/13 Q2 Q3 Q4 Q1 13/14 Q2 Q3 Q4 Q1 14/15 Q2 Q3 Q4 Q1 15/16 Na H‐Eileanan an Iar North Scotland 162 163 164 165 166 YTD ward ave. for Na H-Eileanan an Iar - 1 2011/12 2012/13 2013/14 2014/15 2015/16 Sparklines Na H-Eileanan an Iar 3 14 3 6 6 Barraigh, Bhatarsaigh, Eirisgeigh agus Uibhist a Deas 02000 Beinn na Foghla agus Uibhist a Tuath 02010 Na Hearadh agus Ceann a Deas nan Loch 18100 Sgir'Uige agus Ceann a Tuath nan Loch 01001 Sgire an Rubha 00000 Steornabhagh a Deas 01100 Steornabhagh a Tuath 10110 Loch a Tuath 00003 An Taobh Siar agus Nis 10042 #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A

15 Progress on local fire & rescue plan priorities Na H-Eileanan an Iar - Priority - False Alarm - UFAs Priority 7 - Reduction of 'False Alarm - UFAs' Unwanted Fire Alarm Signals remains a high percentage of overall calls. Continued efforts to reduce this aspect of fire service operations are a priority, while ensuring that premises are supported in the use of their systems to maintain the safety of staff and visitors.

The graph below demonstrates that measures to address the frequency of unwanted fire alarms appear to be effective. This is likely to be as a result of a combination of a recent initiative launched by the SFRS and a growing recognition of the disruption to users of the facilities in question. Care homes for example are often subject to significant disruption and distress to residents when alarms actuate. It is pleasing to note that the implementation of the policy across the Western Isles has proved effective though there is no room for complacency as we seek to drive further improvement and reduce further the financial and personal impact of UFAS on fire crews and our community.

80 Five year data for Na H-Eileanan an Iar YTD Incidents

60 60 43 40 40 26 Incs 20 20 Target 26 18 0 0 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2014/15 2015/16 11/12 12/13 13/14 14/15 15/16

40.0 Reduction of 'False Alarm - UFAs' per10000 head of population

20.0

0.0 Q1 11/12 Q2 Q3 Q4 Q1 12/13 Q2 Q3 Q4 Q1 13/14 Q2 Q3 Q4 Q1 14/15 Q2 Q3 Q4 Q1 15/16

Na H‐Eileanan an Iar North Scotland 162 163 164 165 166 YTD ward ave. for Na H-Eileanan an Iar - 2 2011/12 2012/13 2013/14 2014/15 2015/16 Sparklines Na H-Eileanan an Iar 33 33 43 26 18 Barraigh, Bhatarsaigh, Eirisgeigh agus Uibhist a Deas 31402 Beinn na Foghla agus Uibhist a Tuath 5156 7 6 Na Hearadh agus Ceann a Deas nan Loch 25210 Sgir'Uige agus Ceann a Tuath nan Loch 51000 Sgire an Rubha 21110 Steornabhagh a Deas 9 6 22 5 5 Steornabhagh a Tuath 63785 Loch a Tuath 11100 An Taobh Siar agus Nis 00040 #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A #N/A

16 4. Glossary

Primary Fire Primary fires include all fires in non-derelict buildings and outdoor structures or any fires involving casualties or rescues or any fires attended by five or more appliances.

Secondary Fires Secondary fires are the majority of outdoor fires including grassland and refuse fires unless they involve casualties or rescues, property loss or if five or more appliances attend. They include fires in derelict buildings but not chimney fires.

Accidental Dwelling Fires Building occupied by households, excluding hotels, hostels and residential institutions. In 2000, the definition of a dwelling was widened to include any non-permanent structure used solely as a dwelling, such as caravans, houseboats etc. Caravans, boats etc. not used as a permanent dwelling are shown according to the type of property. Accidental includes fires where the cause was not known or unspecified.

Fire Fatality A person whose death is attributed to a fire is counted as a fatality even if the death occurred weeks or months later.

Fire Casualty Non-fatal casualties, injured as a direct result of a fire attended by the service. Includes those who received first aid at the scene and those who were recommended to go for a precautionary check. Does not include injuries to fire service personnel.

Deliberate Fire Fires where deliberate ignition is suspected.

Special Services Special Services are non-fire incidents requiring the attendance of an appliance or officer. The Fire (Scotland) Act 2005 placed a statutory duty on FRS to attend fires and road traffic accidents. It also included an additional function order that covers non-fire incidents such as rescues from collapsed buildings or serious flooding.

CPP Community Planning Partnership.

SOA Single Outcome Agreement.

RTC Road Traffic Collision

UFAS Unwanted Fire Alarm Signals

RDS Retained Duty System – Staff who are employed on a retained (part time basis) and provide an emergency response within a local area

CRU Community Response Unit – staff who provide a specific role within a local area e.g. attending RTC or Wildfire type incidents

CFS Community Fire Safety - CRU staff providing a local prevention and protection role and deliver fire safety advice and information

PDIR Post Domestic Incident Response – A targeted delivery of key home fire safety advice and information to the local community and residents following a dwelling house fire

17