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COMPANY NEWS FOR EMPLOYEES NEW CONTROL ROOM AND FRIENDS AWARD NEWS OF COLUMBIA I CARE UPDATE 43rd EDITION WINTER 2018 LIFE ONBOARD MESSAGE We absolutely did. and you should be proud FROM Its intention is simply to of that, as we are certainly MARK O’NEIL remind and re-emphasise proud of you. what makes this company Dear Colleagues, so special and that Our procurement platform everything we do must GenPro is developing nicely As has been highlighted focus on the quality of the and is focussing its efforts by our Chairman, 2018 service we provide to our on building up the supplier has been a tough year clients. If we CARE for each platform. With over 800 for various sectors within other, for our clients, for our participating vessels and the shipping industry, with suppliers and contractual consequently considerable increasing geopolitical and partners, for the culture, purchasing power, GenPro economic uncertainty core values and policies of will not only ensure clients expected in 2019 and beyond. this Company, we can gen- the best possible prices on These unsettled times uinely achieve anything we supplies and consumables, require flexibility, proactivity, put our minds to. but will also ensure that reactivity, a positive mindset So successful have we the clients receive the which considers challenges been with I CARE that benefit of any volume as opportunities, and some of our clients will rebates from suppliers. (above all) focussed, now require their other In this respect, it is unlike motivated, cohesive and management and maritime any other procurement selfless teamwork. I am service providers to platform in the market. very happy to say that the implement similar Our Hospitality training Columbia Family is in good approaches. offering UHI is similarly shape to deal with whatever developing nicely, as is our opportunities come our way! On the business front, superyacht management 2019 will see in excess of company Swiss Ocean. 2018 has seen us adopt 30 new vessels coming All three of these companies the I CARE campaign and into management which is should see very positive (now) philosophy with great news and is down to results through 2019. tremendous success. The the quality of the service I CARE philosophy causes we provide to our existing Columbia Cruise us to re-focus our attention clients, our reputation and Services goes from on our culture, our core brand, and the considerable strength to strength and values, our policies and our efforts of our marketing is now a market leader service to our clients. team and each and every in third party cruise Its intention is certainly one of you. Each one of management. not to suggest that we did you is an invaluable As with all our products not CARE in the past. ambassador of this company, and services, our 06 uncompromising focus On training, we are the first has been on quality of management company to service rather than growth adopt the Adobe e-learning for the sake of it, and this App based platform which is being recognised in the will improve and enhance market. Existing clients are our remote crew training entrusting us with more capability. Crew members and more of their vessels, will be able to access and new clients are looking training modules on their to work with us on new tablets, laptops and mobiles cruise projects. Exciting via Apps, whether onboard times for us all. or ashore or on leave. This is a further example the service we provide in Our Performance of Columbia using relevant everything that we do. Optimisation Control technology to enhance Room opened formally its services. We have also Finally, we have been very on 14th December 2018, radically updated our busy this year in establishing attended by the Cyprus website and our Crew strategic partnerships with Deputy Minister of Shipping. Connect and Client like-minded and quality This market-leading facility Connect Portals allowing organisations. 2019 will see will not only provide our our crews and clients the announcement of joint clients with the ability to greater visibility and ventures in Dalian China, optimise on safety and transparency of relevant Jakarta Indonesia and passage/route/weather information. other countries. planning, it will also optimise on crew training/rotation, We are actively looking Columbia is expanding maintenance (including into expanding our and looking for the preventative maintenance maritime services platform opportunity to expand techniques), minimising by including consultancy and improve its service loading/discharging port services to operators offering to its clients and delays, performance (speed and financial services potential clients all the time. and consumption) and other providers across the commercial parameters spectrum of our expertise, 2019 will be a year of required by charterers. catering management, challenges and opportunities. The Control Room services environmental services etc. We need to act and think as will be offered to our a cohesive, caring unit, above managed clients, but also We will always ensure that all being uncompromising in to non-managed clients the Columbia brand is the top quality of the service and to charterers and protected by religiously we provide and never commodity traders. focussing on the quality of accepting anything less; 07 always looking at ways in which our service offering can be improved and widened; and always looking for like-minded clients and potential clients, and partners, with which to cooperate and collaborate. Thank you all for your commitment, loyalty and efforts wherever you are, ashore or onboard. Each one of you matters. Each one of you is vital to the continued success of Columbia. Mark O’Neil L-R: Mr. Dirk Fry, Mr. Heinrich Schoeller, President Mrs. Anne-Marie Neokleous and Mr. Phivos Vakis Columbia Shipmanagement celebrating a toast with our CSM Limassol staff 08 COLUMBIA OPENS NEW PERFORMANCE OPTIMISATION CONTROL ROOM Taking Optimisation To The Next Level Columbia Shipmanagement formally opened its high tech Performance Optimisation Control Entrance to the Control Room Room on Friday 14th December 2018 in Cyprus. The opening ceremony was attended by Ms Natasa Pilides, Cyprus Deputy Minister of Shipping. The focus of the Control Room is on Performance Optimisation. When full functionality roll-out is Deputy Minister of Shipping Ms. Natasa Pilides complete, the Control and Mr. Mark O’ Neil Room will be manned 24/7 by qualified personnel who will optimise vessel safety, performance (speed, consumption, delay, weather routing), disaster avoidance and maintenance (including preventative and contractual compliance). Web-based, it can be easily uploaded to other Columbia offices and clients’ offices allowing remote monitoring. Captain Pankaj Sharma, Manager of the Control Room 09 Captain Pankaj Sharma, Manager of the Control Room, is a project management professional with years of experience managing control rooms. Mr Sharma commented; “Centralising our operations will give us the ability to better deal with fast-changing scenarios and developments as they happen. With 24/7/365 support, our goal is to Mr. Schoeller and guests during the live presentation have even faster decision making and greater visibility by using modern technology to achieve cost efficient vessel operations.” The Control Room will be a management hub, seamlessly connecting to technical, marine, crew and commercial management departments and functions. Mr. Socrates Theodossiou, Co-CEO of Tototheo Maritime, with Mr. Mark O’ Neil Columbia’s President Mark O’Neil in his opening address stated “ This project has been made possible through the excellent collaboration and support of our project partners Tototheo Maritime”, adding “It is a visible and tangible example of how digitalisation and technology can be harnessed for optimisation of vessel operation and management. The newly-opened Columbia Control Room 10 Not only will it make us more attractive to our clients and potential clients, it will also make our clients more attractive to the market through opti- mised operation. The Performance Optimisation Control Room demonstrates Columbia’s commitment to its clients and to the Mr. Schoeller viewing the tracking system provision of a thoroughly modern, digitalised and data by combining vessel - vessels and shore optimised service.” reported data with indus- operations try information and inputs, - monitoring performance Before cutting the ribbon including (amongst others): - maintenance Deputy Minister Pilides •voyage (our approach to dealing stated: “The launch of the •hull and propeller with equipment Control Room is a vivid •engine and other systems breakdowns will change example of the company’s •fuel quality performance from reactive to proactive) dedication to safety and •connectivity to 3rd - crew management / optimisation of performance. party systems rotation This new addition to the •environmental compliance - commercial parameters company’s advanced technological systems will Focus on Optimisation Client Benefits enable efficient monitoring All aspects of vessel’s The advantage of being of the company’s fleet and performance will be web-based is that the prompt rectification in case closely monitored to Control Room can be performance issues arise.” ensure full optimisation replicated in any location of speed and consumption, and in each of our client’s A number of key operational preventative maintenance, offices. The Control Room areas will be streamlined, delay time at ports, functionality will help us to including:

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