Q2'21 Investor Presentation
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Q2 2021 Building Sustainable Shareholder Value Business overview Business group results & highlights Capital management Asset portfolio Sustainability 2 A $37.4 billion leading global financial services organization1 Offices in 27 markets* 42,100 Employees* 140,900 Advisors* Operating through a balanced and diversified model and focused on creating shareholder value now and in the future *At the end of 2020. Includes Asia joint ventures. S U N L I F E • Q 2 2 0 2 1 Map is as of March 31, 2021. 1 Market capitalization (C$) as at June 30, 2021 3 The Sun Life story • A diversified business model, with four strong pillars that can each compete, win and grow in their respective markets and that leverage each other • Bound together by a strong balance sheet and risk culture, including no U.S. Variable Annuity or U.S. Long-Term Care • Building on momentum created by past organic investments and acquisitions that will help drive earnings growth • Digital transformation that is deeply embedded throughout the organization • Purpose-driven sustainability plan focused on what we know best to maximize our contribution to society S U N L I F E • Q 2 2 0 2 1 4 Executing on our ambition to be one of the best insurance and asset management companies globally A Leader in Insurance and A Leader in U.S. Wealth Solutions in our CAN US Group Benefits Canadian Home Market A Leader in Asia A Leader in Global AM ASIA through Distribution Asset Management Excellence in Higher Growth Markets Top quartile Superior business Strong and total Exceptional Superior business mix and distinct talent shareholder Client service execution and culture return positioning S U N L I F E • Q 2 2 0 2 1 5 Consistently delivering value to shareholders 5-year total shareholder return 1 Progress on medium-term objectives June 30, 2021 Medium-term objective Q2 2021 Sun Life 12.7% Underlying ROE2 TSX 10.8% 12-14% 16.0% Global lifecos 10.8% Underlying EPS growth2 8-10% 19% Canadian lifecos 10.7% Dividend payout ratio2,3 U.S. lifecos 12.1% 37% 40-50% 1 Source: Bloomberg; Companies included in these peer groups are listed in the appendix S U N L I F E • Q 2 2 0 2 1 2 Underlying ROE, EPS, and dividend payout ratio arenon-IFRS financial measures. See “Use of Non-IFRS Financial Measures” and “Reconciliation of Select Net Income Measures” in the appendix 6 3 On March 13, 2020, OSFI set the expectation for all federally regulated financial institutions that dividend increases shouldbe halted for the time being Digital transformation deeply embedded throughout the organization Building new digital models and a partnership ecosystem • Asia digital sales channels, including affordable products through online marketplace Lazada • Lumino Health and Sun Life GO in Canada • Turnkey Absence capabilities through FullscopeRMS in U.S. Group Benefits • Building digital expertise and ecosystems • Making equity investments in early stage partners • Investing in key technologies to drive global growth • Exploring strategic collaborations with start-ups, accelerators and established networks • Continuing to enhance connectivity into the benefits ecosystem, including APIs with key benefits and HR platforms Using digital to be personal, predictive, and proactive • Predictive models for advisor recruiting and Client retention in Asia • Digital coach Ella in Canada • Accelerated underwriting capabilities to reduce the need for lab tests for life insurance products in Canada • Leverage Maxwell and predictive analytics that proactively nudge members to close coverage gaps in U.S. Digitizing current interactions and processes • Asia point of sale tools (needs, illustration, application, fulfillment) and new non-face-to-face sales capabilities for advisors • Web and mobile functionality in Canada and Asia • Expanded web and mobile capabilities and streamlined claims experience in the U.S. • End-to-end virtual enrollment solutions with text and chat capabilities in the U.S. • In Canada, launched Investment GIF e-App and Sun e-App, streamlining and digitizing end-to-end Client processes S U N L I F E • Q 2 2 0 2 1 7 Balanced and diversified business Business type diversification Business Group diversification Q2 2021 underlying net income1,2 Q2 2021 underlying net income1,2 Run-off UK 7% Asia 2% Asset 16% Asset Wealth Management 33% Management 15% 33% U.S. 18% Group Individual Canada Insurance Insurance 31% 21% 24% 1 S U N L I F E • Q 2 2 0 2 1 Excludes Corporate Support 2 Represents a non-IFRS financial measure. See “Use of Non-IFRS Financial Measures” and “Reconciliation of Select Net Income Measures” in the appendix to these slides 8 Leveraging global trends • Demographic shifts: Changing population including the aging of Baby Boomers and growth in wealth/financial needs of Millennials • Digital transformation: Digital, data and analytics changing Client behaviours and expectations • Growing prosperity in Asia: Growing demand for products and services as hundreds of millions of people move to the middle class • Attention on health: Individuals and employers focused on physical, mental, and financial health and wellness • Shift in nature of work: Rise in the gig economy creating opportunities to provide savings, benefits, and protection solutions • Continued growth of alternatives: Economic and market conditions increasing investor demand for alternative asset classes S U N L I F E • Q 2 2 0 2 1 9 Business overview Business group results & highlights Capital management Asset portfolio Sustainability 10 Business group performance Reported net income ($ millions) Underlying net income1 ($ millions) Impact of currency decreased reported net income by $70M Impact of currency decreased underlying net income by $75M +245% +33% (1)% +13% +3% +34% +20% +6% Constant +245% +52% +13% +3% +51% +34% +17% currency +26% 404 311 281 290 259 223 221 157 165 143 144 152 118 117 126 123 CORP CORP CAN U.S. AM ASIA (25) CAN U.S. AM ASIA (35) (65) (68) ◼ Q2’20 ◼ Q2’21 S U N L I F E • Q 2 2 0 2 1 1 Represents a Non-IFRS financial measure. See “Use of Non-IFRS Financial Measures” and “Reconciliation of Select Net Income Measures” in the appendix 11 Canada is a growth market for Sun Life Q2’21 highlights Underlying net income1 • Ella, our digital coach, proactively nudged Clients in the first half of 2021, ($ millions) 1,073 1,111 driving an additional $488 million in wealth deposits, and $664 million in 1,036 1,012 insurance coverage • Augmented our predictive underwriting models with the help of advanced data Interest on and analytics, allowing Clients aged 18 to 40 to qualify for up to $5 million in par seed capital2 life insurance coverage without the need for lab exams; this capability 2018 2019 2020 LTM Q2’213 enhances the Client experience and provides greater flexibility Market position by business • In Q2, digitally processed: st Individual insurance4 ✓ 91% of retail insurance applications 1 st Group Benefits5 ✓ 81% of retail wealth transactions 1 ✓ 96% of Group Benefits health and dental claims 1st Group Retirement Services6 1 Represents a non-IFRS financial measure. See “Use of Non-IFRS 4 LIMRA Market Share by premiums within individual life and health market as of first quarter 2021 Financial Measures” in the appendix 5 Based on revenue for year ended December 2020 from 2021 Group Benefits Provider Report S U N L I F E • Q 2 2 0 2 1 2 $75 million of interest on seed capital transferred from the 6 Based on total Capital Accumulation Plan assets for the year ended December 2020 from 2021 Fraser 12 participating account to the shareholder account Pension Universe Report 3 Last twelve months at June 30, 2021 Shaping the industry and capitalizing on opportunities in Canada Executing with financial discipline, Making it easier for Clients to Shaping the market as a leader and putting Clients at the centre do business with us in our Canadian home market • Putting our Clients at the centre and creating • Creating a leading One Sun Life digital • Leveraging our worksite advantage to enhance proactive, predictive and personal contact experience, digitizing key steps of our Client, our Client offerings and develop into adjacent throughout the Client journey Advisor and Sponsor journeys businesses for growth opportunities • Balancing top and bottom line growth through • Expanding our reach with proactive and relevant • Expanding our health and well-being role, to sustained expense discipline and prioritized connections through our digital coach, Ella own a space in the healthcare market and investments proactively build healthy workplaces • Building Lumino Health Virtual Care capabilities • Optimizing our portfolio of businesses through for primary care to Group and Retail Clients, and • Extending our leadership in the growing pension strategic actions to enhance our positioning paramedical virtual solutions to providers risk transfer market through our innovative Defined Benefits Solutions offering • Engaged employees driven by attracting, • Invested in and partnered with Dialogue to developing and retaining diverse top talent offer virtual care to our Clients1 online and • Accelerating our wealth presence through Sun through a mobile app Life Global Investments (SLGI) and Sun Life’s Guaranteed Investment Funds (Sun GIF) • Partnered with GoRendezvous and OnCall Health to enhance our virtual capabilities S U N L I F E • Q 2 2 0 2 1 1 Applicable to Group Benefits Clients who have extended health care benefits 13 Deepening Client relationships in U.S. Group Benefits Q2’21 highlights Underlying net income 1 • On July 1, 2021,