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ESG Report 2020”) ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT 2020 STOCK CODE 1299 AIA GROUP LIMITED 友邦保險控股有限公司 AIA GROUP LIMITED | Environmental, Social and Governance Report 2020 CONTENTS CONTENTS 1 2020 ESG AT-A-GLANCE 16 Health and 52 People and Culture 3 Chairman’s Statement Wellness 2020 ESG 55 Developing Our People AT-A-GLANCE 6 Statement from Group 18 Engaging and Inspiring 58 Diversity and Inclusion Chief Executive and Healthy Living CHAIRMAN’S 60 A Risk-aware Culture STATEMENT President Greater Access to 21 61 Recognising and Quality Care Rewarding Our People STATEMENT FROM 23 Champion Financial GROUP CHIEF 9 About This Report 66 SUPPLEMENT: EXECUTIVE AND Inclusion Supporting Our PRESIDENT 9 Who We Are 25 Delivering Better Health Employees During Outcomes COVID-19 ABOUT THIS 10 Our Purpose REPORT 11 Our ESG Strategy 30 SUPPLEMENT: Supporting Our HEALTH AND 14 Our Material Issues Communities Through 67 Effective WELLNESS 15 Our Approach to COVID-19 Governance ESG Reporting GREEN 69 Board Governance OPERATIONS 35 Green Operations 70 Effective Risk SUSTAINABLE Management and INVESTMENT 37 Digital Transformation Responsible Business 37 Encouraging Good Practices PEOPLE AND CULTURE ESG Practice 77 Promoting ESG Best 38 Green Buildings Practice EFFECTIVE 40 Reducing our Carbon 78 ESG Ratings and Index GOVERNANCE Footprint Inclusions OUR TCFD REPORT FEEDBACK 41 Sustainable 80 SUPPLEMENT: Our Investment TCFD Report GRI AND HKSE GUIDE CONTENT 43 ESG Engagements 81 Governance of Climate INDEX 46 ESG Training and Change Risks and Development Impacts 48 Broadening Portfolio 81 Strategy Inclusions 82 Physical Climate Risks 49 Portfolio Exclusions 82 Transition Climate- 50 Carbon Footprinting related Risks Our Portfolio 84 Risk Management 87 Metrics and Targets 89 Feedback 90 Global Reporting Initiative and Hong Kong Stock Exchange Guide Content Index PAGE 2 AIA GROUP LIMITED | Environmental, Social and Governance Report 2020 2020 ESG AT-A-GLANCE 2020 ESG AT-A-GLANCE Health and Wellness 2020 ESG AT-A-GLANCE We provide cover with Serve the holders of AND OVER CHAIRMAN’S a total sum assured STATEMENT of almost MORE THAN 16 MILLION STATEMENT FROM US$ 2 38 MILLION participating members GROUP CHIEF of group insurance EXECUTIVE AND individual policies PRESIDENT TRILLION schemes ABOUT THIS REPORT WITH MORE THAN AND OVER HEALTH AND 13 MILLION WELLNESS BENEFIT US$ 16 US$ 4.5 PAYMENTS GREEN BILLION MILLION OPERATIONS were made during 2020, paid in benefits contributed to our helping customers and their and claims communities SUSTAINABLE families to cope with challenges INVESTMENT at different life stages PEOPLE AND CULTURE Green Operations EFFECTIVE GOVERNANCE ENVIRONMENTAL PERFORMANCE ENERGY PERFORMANCE PAPER USAGE Reduction in total carbon Reduction in total OUR TCFD REPORT emissions to energy use to MORE THAN FEEDBACK 42,550 CO 3,062 70% 2 of our buy, service GRI AND HKSE TONNES kWh and claims GUIDE CONTENT INDEX per employee transactions were submitted digitally, 1.8 TONNES reducing our need per employee for paper Sustainable Investment INVESTMENTS IN HEALTHCARE INVESTMENTS IN INFRASTRUCTURE CLIMATE ENGAGEMENTS Engaged with US$ 4.3 US$ 32.1 and scored BILLION BILLION 1,200+ invested in infrastructure- related sectors such COMPANIES as transportation and in the Group’s investment telecommunications portfolio, developing insights on their awareness of and preparedness against climate risk PAGE 1 AIA GROUP LIMITED | Environmental, Social and Governance Report 2020 2020 ESG AT-A-GLANCE People and Culture 2020 ESG AT-A-GLANCE DIVERSITY OVER Top Quartile CHAIRMAN’S STATEMENT in Gallup’s global financial services and insurance 39% 23,000 STATEMENT FROM industry benchmark of of our senior leaders employees across GROUP CHIEF EXECUTIVE AND employee engagement for are women 18 markets PRESIDENT the fourth consecutive year ABOUT THIS REPORT Effective Governance HEALTH AND WELLNESS All Non-executive All Board committees are Directors on AIA Group chaired by and comprised GREEN nd OPERATIONS Limited Board are of a majority of Ranked 2 in the insurance industry by Sustainalytics in its ESG Risk SUSTAINABLE Independent Independent INVESTMENT Non-executive Directors Rating assessment PEOPLE AND CULTURE EFFECTIVE Key ESG Memberships and Signatories GOVERNANCE OUR TCFD REPORT FEEDBACK GRI AND HKSE GUIDE CONTENT INDEX Key Index Inclusions and Ratings DISCLOSURE INSIGHT ACTION PAGE 2 AIA GROUP LIMITED | Environmental, Social and Governance Report 2020 Chairman’s Statement “A better and more sustainable future for all.” Mr. Edmund Sze-Wing Tse Independent Non-executive Chairman PAGE 3 AIA GROUP LIMITED | Environmental, Social and Governance Report 2020 CHAIRMAN’S STATEMENT 2020 ESG AT-A-GLANCE CHAIRMAN’S Staying true to STATEMENT STATEMENT STATEMENT FROM GROUP CHIEF EXECUTIVE AND our Purpose PRESIDENT I am delighted to present AIA with global best practice. We are incomes are driving rapid growth ABOUT THIS Group’s Environmental, Social and firm believers that our strong in the middle classes and Asian REPORT Governance (ESG) Report 2020. governance culture, supported consumers are transforming HEALTH AND by sound risk management, the region’s economies. At the WELLNESS Our history in Asia spans more is fundamental to ensuring same time, the provision of than a century and throughout a sustainable future for our social welfare remains low. The GREEN that time we have earned a organisation. pandemic has accelerated many OPERATIONS reputation as a trusted partner in trends, particularly the interest all of our communities. Our commitment to sustainability in Healthier, Longer, Better Lives. SUSTAINABLE and our ability to manage These structural trends are INVESTMENT 2020 was a difficult and in some associated risk have created creating substantial opportunities PEOPLE AND ways unprecedented year. The tangible value for our business for us to help people across the CULTURE outbreak of COVID-19 touched and for the communities we region meet their long-term so many of us and impacted serve. Over the years, we savings and protection needs. EFFECTIVE individuals, communities and have endeavoured to build We believe that protecting our GOVERNANCE global events. I am especially sustainable measures into our customers while helping them proud that despite this difficult key metrics. This also guides our on their journey to become OUR TCFD REPORT operating environment, our approach to our customer and healthier is the best service we outstanding teams were able employee relationships, helping can provide, for today and for the FEEDBACK to demonstrate AIA’s Purpose ensure that we have the right future. of helping people live Healthier, processes in place to build on GRI AND HKSE GUIDE CONTENT Longer, Better Lives. I am our strong history. This includes In 2021, we look forward to INDEX immensely grateful to all of our seeking and considering input continuing to play a leading role employees, agents, and partners from key internal and external in creating a more sustainable for their ongoing commitment to stakeholders on issues related tomorrow as we help millions supporting our customers and to climate change, public health, of people live Healthier, Longer, communities when they needed data privacy, cybersecurity, and Better Lives. us the most. ethical business practices. For us, managing these risks effectively Effective corporate governance is instrumental to the sustainable helps ensure that AIA remains growth of our business and, in resilient during the most turn, our Group. challenging times. The Board’s Independent Non-executive As we embark on a new Directors have extensive decade, I believe the long-term Edmund Sze-Wing Tse experience in the public and fundamental drivers of growth Independent Non-executive private sectors; perspectives that for the life insurance industry Chairman have been invaluable in providing in Asia remain robust. AIA 12 March 2021 objective judgement and direction continues to benefit from the this year. As a Board, we continue powerful demographic, social to meet our commitment to ensure and economic changes that are that our practices are aligned occurring in our markets. Rising PAGE 4 AIA GROUP LIMITED | Environmental, Social and Governance Report 2020 PAGE 5 AIA GROUP LIMITED | Environmental, Social and Governance Report 2020 Statement from Group Chief Executive and President “We will make a positive difference to the sustainable development of our communities.” Mr. Lee Yuan Siong Group Chief Executive and President PAGE 6 AIA GROUP LIMITED | Environmental, Social and Governance Report 2020 STATEMENT FROM GROUP CHIEF EXECUTIVE AND PRESIDENT 2020 ESG AT-A-GLANCE A transformational, CHAIRMAN’S STATEMENT STATEMENT FROM GROUP CHIEF long-term EXECUTIVE AND PRESIDENT ABOUT THIS ESG Strategy REPORT HEALTH AND WELLNESS The COVID-19 pandemic has reality—with tangible and trusted partner, we engage with GREEN transformed the way we all live measurable outcomes for our our communities and provide OPERATIONS and work and brought out the customers and communities. products that are focused on very best of AIA and our people. delivering better outcomes for SUSTAINABLE I am proud to announce our customers, helping them to INVESTMENT I am extremely proud of our that we have launched a stay healthier and live better for PEOPLE AND teams across the organisation transformational, long-term longer. CULTURE whose efforts helped AIA Environmental, Social, and demonstrate our resilience Governance Strategy (ESG Green Operations EFFECTIVE and commitment to our Strategy)
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