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T O O U R N a T I PLEDGE TO OUR NATIO N IMMIGRATION & CHECKPOINTS AUTHORITY ICA Building 10 Kallang Road #08-00, Singapore 208718 IMMIGRATION & CHECKPOINTS AUTHORITY ANNUAL 2010 IMMIGRATION TO OUR NATION www.ica.gov.sg IMMIGRATION & CHECKPOINTS AUTHORITY ANNUAL 2010 PLEDGE TO OUR Contents 02 Commissioner’s Foreword 12 ICA Pledge 46 Distinguished Visitors 04 Mission, Vision, Values and 14 Officers’ Quotes 50 Significant Cases Our Headquarters and Checkpoints 38 Our Milestones 58 Statistics 06 Leadership Group 44 Awards Commissioner’s Foreword It is apt that the theme A Year of Consolidation ICA celebrated our 7th anniversary in 2010 and we continued of ICA’s heartware. Our officers are our most valued assets and to consolidate our position in all aspects of ICA’s operations. we will continue to bring out the best in every ICA officer. For for this year’s Annual is As we reflected on our Singapore Quality Award in 2009, this, I am grateful to our local and overseas counterparts. Our ICA did not rest on our laurels. officers’ perspective and potential have been enhanced through training programmes developed in-house as well as those Pledge to our Nation . ICA went on to claim the inaugural Web Excellence Award conducted in collaboration with our local strategic partners and and the Singapore H.E.A.L.T.H (Helping Employees Achieve international counterparts. Life-Time Health) Platinum Award. In May 2010, we attained the Public Service Premier Award for organisational excellence. ICA’s definition of “people” is not only confined to ICA As we pledge to carry Our e-Visitor Programme bagged the Asia-Oceania Computing officers, but also our local and foreign strategic partners and Industry Organisation (ASOCIO) ICT Best Practice Award and customers whom we serve in delivering accurate and quality demonstrated ICA’s ability to harness technology in pursuit identification, immigration and checkpoint-security services. In out our duties diligently of service excellence and border security. ICA was also this respect, I would like to thank all the ICA “Ambassadors”, ranked first for airport incoming passport control and airport supporters and friends for the constructive contributions and customs clearance by the Business Traveller (UK & Europe) continued support. and professionally, we (Asia Pacific) in 2010. The awards are a testament to ICA’s commitment to provide excellent service with a security ICA believes in investing in relationships as we are confident mindset. On the security scorecard front, I am proud to note that quality relationships will produce quality results. In 2010, also pledge to serve and that immigration offences are at a ten-year low. The total ICA co-hosted the Bali Process Workshop on Immigration number of foreigners arrested for immigration offences fell Aspects of Seaport Security with Australia and hosted the by 23 percent from the previous year. Smuggling attempts ASEAN Border Leadership Exchange (ABLE) Programme. protect our nation well, were successfully thwarted at our checkpoints with a record We also hosted the Singapore Co-operation Checkpoint high of 67,600 cases detected, clearly exhibiting ICA officers’ Competencies module for our ASEAN immigration and customs continued vigilance at the checkpoints. counterparts. These workshops are excellent capacity building platforms for immigration and security specialists from the keeping it safe and secure. On 1 September 2010, I took over the helm of ICA from then region to come together to innovate, network and share Commissioner Eric Tan. I count myself blessed to have been experiences and best practices. Team ICA is gearing itself a member of his team of committed men and women. I see up to host the ASEAN Directors-General of Immigration TOGETHER, we can achieve it now as my duty and service to carry on with ICA’s never- Departments and Heads of Consular Affairs Division of ending journey for operational and service excellence. It is a never-ending journey because we must always strive to Ministries of Foreign Affairs Meeting (DGICM) later this this objective and uphold do better. Together with our strategic partners within the year. We look forward to a time of fruitful discussions in Home Team, as well as partners and friends in the public the ASEAN way of friendship and collaboration. and private sectors, ICA will continue to innovate, reinvent ICA’s Mission and Vision of and chart a new future that will be shaped by more secure A Pledge to our Nation and enhanced user-friendly services. As we celebrated our 7th anniversary last year, we unveiled the ICA Pledge. I am proud that the pledge did not come from Inspiring The ICA Way the “few at the top” but was conceptualised in consultation Safeguarding our borders will always be ICA’s topmost priority with all our officers. The Pledge captures the essence of our as we bear the honour and responsibility entrusted to us by the call of duty and it echoes our commitment to uphold ICA’s nation. As terrorism and security concerns remain key driving Mission and Vision. Confidence in forces in the regional and global security landscape, ICA must It is apt that the theme for this year’s Annual is “Pledge to continue to be resilient as well as reinvent and re-energise to our Nation”. As we pledge to carry out our duties diligently remain at the fore. Our belief is that we must not only stay and professionally, we also pledge to serve and protect our All . ahead of our adversaries but also be better than we were nation well, keeping it safe and secure. TOGETHER, we can yesterday. To achieve this, ICA will dig deeper into the hardware achieve this objective and uphold ICA’s Mission and Vision of (infrastructure and systems) and software (processes and “Inspiring Confidence in All”. procedures) application and embrace innovation to stay ahead. ICA’s strategy goes beyond enacting effective laws and investing in cutting-edge technology. More importantly, we Mr Clarence Yeo believe in investing in our people (humanware), the life-blood Commissioner ICA 3 4 MISSION 19 We ensure that the movement of people, goods and conveyances through our checkpoints is legitimate and lawful. 7 We administer and uphold our laws on 5 immigration, citizenship and national registration fairly and effectively. 2 VISION 10 1 Inspiring Confidence in All 6 SINGAPORE ISLAND 3 9 VALUES 4 Integrity Commitment HQ 21 12 11 24 18 13 Accountability 14 17 16 15 22 8 20 23 HQ ICA HEADQUartERS AIR CHECKPOINTS LAND CHECKPOINTS sEA CHECKPOINTS 1. Airport Logistics Park of Singapore 6. Tuas Checkpoint 8. Brani Gate 14. Jurong West Gate 20. Singapore Cruise Centre 2. Changi Airfreight Centre 7. Woodlands Checkpoint/ 9. Changi Ferry Terminal 15. Keppel Distripark Gate 21. Tanah Merah Ferry Terminal 3. Changi Airport Train Checkpoint 10. Changi Point Ferry Terminal 16. Marina South Pier 22. Tanjong Pagar Gate 4. Parcel Post Section 11. Jurong Fishery Port 17. Pasir Panjang Scanning Station 23. Tanjong Pagar Scanning Station 5. Seletar Airport 12. Jurong Port Main Gate 18. Pasir Panjang Terminal Gate 24. West Coast Pier 13. Jurong Scanning Station 19. Sembawang Gate 5 6 Mr Vijakumar Sethuraj Mr Clarence Yeo Mr Christopher Ng Mr Koh Chong Hwa Mrs Lee-Ho Sow Heng Mr Bhopinder Singh Mrs Pravina Jit DEPUTY COMMISSIONER COMMISSIONER DEPUTY COMMISSIONER DIRECTOR DIRECTOR DIRECTOR DIRECTOR Policy & Administration Operations Corporate Services/ Policy Operations Manpower Special Projects 7 AS AT 30 SEPTEMBER 2010 8 Mr Lee Chian Tak Mr Eric Chua Poh Keyong Ms Eunice Chu Ms Tan Sor Hoon Mr Tan Kok Guan Mr Jaswant Singh Mr Kng Eng Kiat DIRECTOR DIRECTOR DIRECTOR DIRECTOR DIRECTOR DIRECTOR DIRECTOR Intelligence Planning & Research Corporate Communications Technology Citizen Services Visitor Services Permanent Resident Services 9 AS AT 30 SEPTEMBER 2010 10 Mr Tan Poh Kee Mr Nam Liang Chia Ms Julia Sng Gek Lian Mr Lim Wei Meng Mr Tan Hang Tjong Mr David Tan Ms Cora Chen Chian COMMANDER COMMANDER COMMANDER COMMANDER COMMANDER COMMANDER COMMANDER Enforcement Woodlands Coastal Ports Air Cargo Tuas Airport 11 AS AT 30 SEPTEMBER 2010 12 ICA PLEDGE No matter who they are, where they are and what they do, We, as ICA officers, pledge to uphold ICA officers are there to our values of integrity, commitment ensure the safety and security of our nation. and accountability. We pledge to ensure secure checkpoint clearance, and effective administration of our laws on immigration and registration. We pledge as part of the Home Team to make Singapore a safe and secure best home. 13 14 Airport Command Integrity acts as a marker in decision making by I can do better everyday by cultivating good Play a part in mentoring younger officers by questioning if each decision made or action taken is habits where I constantly remind myself to imparting to them the relevant skills and the right one. Our commitment to the mission allows be punctual for work and ensure that all the knowledge in specific areas of work. In this way, us to reflect if we have done our best in each situation decisions I make are for the benefit of the it would shorten the learning curve of newly or encounter that arises. As for accountability, we organisation instead of for personal gains. recruited young officers. weigh each decision carefully so that we have greater INSP Chua Yi Ying SSGT Fadli Ali ownership of the outcome of that decision whatever it may be. As a border security agency, we are the first line of defence against terrorist threats. Our contributions through our vigilance and co-operation with our partners enable us to accomplish our goal to keep the nation secure. DSP Gopinath Tamotharan 15 16 Air Cargo Command Our pledge is an assurance to the public of our Always treat each day as a new day and a new I will strive to be competent in whatever tasks commitment and a constant reminder to ourselves challenge.
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