Pledge to our Natio n

Immigration & Checkpoints Authority ICA Building 10 Kallang Road #08-00, Singapore 208718

immigration & checkpoints authority annual 2010 to OUR nation www.ica.gov.sg

immigration & checkpoints authority annual 2010 Pledge to our

Contents

02 Commissioner’s Foreword 12 ICA Pledge 46 Distinguished Visitors 04 Mission, Vision, Values and 14 Officers’ Quotes 50 Significant Cases Our Headquarters and Checkpoints 38 Our Milestones 58 Statistics 06 Leadership Group 44 Awards Commissioner’s Foreword

It is apt that the theme A Year of Consolidation ICA celebrated our 7th anniversary in 2010 and we continued of ICA’s heartware. Our officers are our most valued assets and to consolidate our position in all aspects of ICA’s operations. we will continue to bring out the best in every ICA officer. For for this year’s Annual is As we reflected on our Singapore Quality Award in 2009, this, I am grateful to our local and overseas counterparts. Our ICA did not rest on our laurels. officers’ perspective and potential have been enhanced through training programmes developed in-house as well as those Pledge to our Nation . ICA went on to claim the inaugural Web Excellence Award conducted in collaboration with our local strategic partners and and the Singapore H.E.A.L.T.H (Helping Employees Achieve international counterparts. Life-Time Health) Platinum Award. In May 2010, we attained the Public Service Premier Award for organisational excellence. ICA’s definition of “people” is not only confined to ICA As we pledge to carry Our e-Visitor Programme bagged the Asia-Oceania Computing officers, but also our local and foreign strategic partners and Industry Organisation (ASOCIO) ICT Best Practice Award and customers whom we serve in delivering accurate and quality demonstrated ICA’s ability to harness technology in pursuit identification, immigration and checkpoint-security services. In out our duties diligently of service excellence and border security. ICA was also this respect, I would like to thank all the ICA “Ambassadors”, ranked first for airport incoming passport control and airport supporters and friends for the constructive contributions and customs clearance by the Business Traveller (UK & Europe) continued support. and professionally, we (Asia Pacific) in 2010. The awards are a testament to ICA’s commitment to provide excellent service with a security ICA believes in investing in relationships as we are confident mindset. On the security scorecard front, I am proud to note that quality relationships will produce quality results. In 2010, also pledge to serve and that immigration offences are at a ten-year low. The total ICA co-hosted the Bali Process Workshop on Immigration number of foreigners arrested for immigration offences fell Aspects of Seaport Security with Australia and hosted the by 23 percent from the previous year. Smuggling attempts ASEAN Border Leadership Exchange (ABLE) Programme. protect our nation well, were successfully thwarted at our checkpoints with a record We also hosted the Singapore Co-operation Checkpoint high of 67,600 cases detected, clearly exhibiting ICA officers’ Competencies module for our ASEAN immigration and customs continued vigilance at the checkpoints. counterparts. These workshops are excellent capacity building platforms for immigration and security specialists from the keeping it safe and secure. On 1 September 2010, I took over the helm of ICA from then region to come together to innovate, network and share Commissioner Eric Tan. I count myself blessed to have been experiences and best practices. Team ICA is gearing itself a member of his team of committed men and women. I see up to host the ASEAN Directors-General of Immigration TOGETHER, we can achieve it now as my duty and service to carry on with ICA’s never- Departments and Heads of Consular Affairs Division of ending journey for operational and service excellence. It is a never-ending journey because we must always strive to Ministries of Foreign Affairs Meeting (DGICM) later this this objective and uphold do better. Together with our strategic partners within the year. We look forward to a time of fruitful discussions in Home Team, as well as partners and friends in the public the ASEAN way of friendship and collaboration. and private sectors, ICA will continue to innovate, reinvent ICA’s Mission and Vision of and chart a new future that will be shaped by more secure A Pledge to our Nation and enhanced user-friendly services. As we celebrated our 7th anniversary last year, we unveiled the ICA Pledge. I am proud that the pledge did not come from Inspiring The ICA Way the “few at the top” but was conceptualised in consultation Safeguarding our borders will always be ICA’s topmost priority with all our officers. The Pledge captures the essence of our as we bear the honour and responsibility entrusted to us by the call of duty and it echoes our commitment to uphold ICA’s nation. As terrorism and security concerns remain key driving Mission and Vision. Confidence in forces in the regional and global security landscape, ICA must It is apt that the theme for this year’s Annual is “Pledge to continue to be resilient as well as reinvent and re-energise to our Nation”. As we pledge to carry out our duties diligently remain at the fore. Our belief is that we must not only stay and professionally, we also pledge to serve and protect our All . ahead of our adversaries but also be better than we were nation well, keeping it safe and secure. TOGETHER, we can yesterday. To achieve this, ICA will dig deeper into the hardware achieve this objective and uphold ICA’s Mission and Vision of (infrastructure and systems) and software (processes and “Inspiring Confidence in All”. procedures) application and embrace innovation to stay ahead. ICA’s strategy goes beyond enacting effective laws and investing in cutting-edge technology. More importantly, we Mr Clarence Yeo believe in investing in our people (humanware), the life-blood Commissioner ICA 3 4 Mission 19 We ensure that the movement of people, goods and conveyances through our

checkpoints is legitimate and lawful. 7

We administer and uphold our laws on 5 immigration, citizenship and national registration fairly and effectively.

2 Vision 10 1 Inspiring Confidence in All

6 SINGAPORE ISLAND 3 9 Values 4

Integrity

Commitment HQ 21 12 11 24 18 13 Accountability 14 17 16

15 22 8 20 23

HQ ICA Headquarters AIR Checkpoints Land Checkpoints Sea Checkpoints 1. Airport Logistics Park of Singapore 6. Tuas Checkpoint 8. Brani Gate 14. Jurong West Gate 20. Singapore Cruise Centre 2. Changi Airfreight Centre 7. Woodlands Checkpoint/ 9. Changi Ferry Terminal 15. Keppel Distripark Gate 21. Tanah Merah Ferry Terminal 3. Changi Airport Train Checkpoint 10. Changi Point Ferry Terminal 16. Marina South Pier 22. Tanjong Pagar Gate 4. Parcel Post Section 11. Jurong Fishery Port 17. Pasir Panjang Scanning Station 23. Tanjong Pagar Scanning Station 5. Seletar Airport 12. Jurong Port Main Gate 18. Pasir Panjang Terminal Gate 24. West Coast Pier 13. Jurong Scanning Station 19. Sembawang Gate 5 6 Mr Vijakumar Sethuraj Mr Clarence Yeo Mr Christopher Ng Mr Koh Chong Hwa Mrs Lee-Ho Sow Heng Mr Bhopinder Singh Mrs Pravina Jit Deputy COMMISSIONER Commissioner Deputy COMMISSIONEr Director Director Director Director Policy & Administration Operations Corporate Services/ Policy Operations Manpower Special Projects

7 As at 30 SEPTEMBER 2010 8 Mr Lee Chian Tak Mr Eric Chua Poh Keyong Ms Eunice Chu Ms Tan Sor Hoon Mr Tan Kok Guan Mr Jaswant Singh Mr Kng Eng Kiat Director Director Director Director Director Director Director Intelligence Planning & Research Corporate Communications Technology Citizen Services Visitor Services Permanent Resident Services

9 As at 30 SEPTEMBER 2010 10 Mr Tan Poh Kee Mr Nam Liang Chia Ms Julia Sng Gek Lian Mr Lim Wei Meng Mr Tan Hang Tjong Mr David Tan Ms Cora Chen Chian Commander Commander Commander Commander Commander Commander Commander Enforcement Woodlands Coastal Ports Air Cargo Tuas Airport

11 As at 30 SEPTEMBER 2010 12 ICA Pledge No matter who they are, where they are and what they do, We, as ICA officers, pledge to uphold ICA officers are there to our values of integrity, commitment ensure the safety and security of our nation. and accountability. We pledge to ensure secure checkpoint clearance, and effective administration of our laws on immigration and registration. We pledge as part of the Home Team to make Singapore a safe and secure best home.

13 14 Airport Command

Integrity acts as a marker in decision making by I can do better everyday by cultivating good Play a part in mentoring younger officers by questioning if each decision made or action taken is habits where I constantly remind myself to imparting to them the relevant skills and the right one. Our commitment to the mission allows be punctual for work and ensure that all the knowledge in specific areas of work. In this way, us to reflect if we have done our best in each situation decisions I make are for the benefit of the it would shorten the learning curve of newly or encounter that arises. As for accountability, we organisation instead of for personal gains. recruited young officers.

weigh each decision carefully so that we have greater INSP Chua Yi Ying SSGT Fadli Ali ownership of the outcome of that decision whatever it may be. As a border security agency, we are the first line of defence against terrorist threats. Our contributions through our vigilance and co-operation with our partners enable us to accomplish our goal to keep the nation secure.

DSP Gopinath Tamotharan

15 16 Air Cargo Command

Our pledge is an assurance to the public of our Always treat each day as a new day and a new I will strive to be competent in whatever tasks commitment and a constant reminder to ourselves challenge. Having a positive work attitude will that are given to me and improve on my areas that we are committed to uphold ICA’s mission and positively influence my fellow colleagues to of weakness. departmental values. have the same attitude. SSGT Noorhayani Bte Abdul Rahim Having an effective pre-clearance system will CI(1) Mohd Nawawi Salam complement the efforts of our ground officers to sieve out undesirable goods more efficiently and effectively.

ASP Seah Choon Huat

17 18 Woodlands Command

We should maintain a “hunger” for new knowledge I make an effort to guide and mentor the We can build teamwork by sharing knowledge and skills. It is inevitable for humans to make younger officers and am always there to lend a and expertise among fellow ICA officers. mistakes. Just learn from it and emerge a stronger listening ear when needed. Unity and teamwork Officers should share similar mindsets and work man, better still, share it with others so that they can be developed easily by understanding and towards common goals.

can learn too. empathising with one another. It’s something SSGT Fahme Kadir Maideen Teamwork and unity help us to turn the most that comes from the heart. audacious goals into reality. An environment of trust SCI(1) Sama’ah Bte Mahwee is essential to form a highly collaborative team where there is individual commitment and group effort.

ASP Goh Songlin

19 20 Tuas Command

Our pledge embodies our ideals for building an ICA Our pledge is our binding promise and assurance Within my ability, I will ensure that no security that is aligned to its mission and vision, and of course, to all Singaporeans that ICA officers will stay vulnerabilities of the checkpoint are left our aspiration to be a world-class border security committed and determined in working towards unaddressed and security equipment is well agency. In reciting the pledge, we reaffirm our unity and the common mission and goal of keeping our maintained, so that border security will not be commitment as ICA officers, and serve our nation by homeland safe and secure. compromised. The values encompassed in the ICA performing our duties with integrity and professionalism. Understanding that our defence against Pledge will act as a guide to my everyday work. As an individual officer of ICA, I must constantly adopt terrorism is only as strong as our weakest link. SGT Neo Eck Thiam a positive mindset and stay self-motivated. I will take Only by staying vigilant, looking ahead and every opportunity to hone pertinent skills that I need keeping abreast of the challenges are we able in order to perform my work better. As a supervisor, I to deter the threat of terrorism. cannot be divorced from the well-being and performance DSP Pang Chin Han of my officers. It is very important that I ensure the best performance from these wonderful officers.

SUPT Koh Wee Sing

21 22 Coastal Command

As ICA officers, we have to be security-focused and I will uphold our value of integrity at all times. As an ICA Officer, I must always stay alert and service-conscious. Not only do we need to be good I am committed to help out whenever the need vigilant at all times. As an AST officer, prior to gatekeepers to prevent the entry of undesirable arises. I will also be responsible for my own ship rummaging, I must carry out profiling and persons and goods into Singapore, we also have to actions as a form of accountability. assess the behaviour of crew and passengers

provide service in a professional manner so as to help SSGT Umi Kalsom Samuri and take the necessary actions. shape the public’s perception of ICA. CPL Mohamed Noorul Ameen ASP Tai Yue Zhen

23 24 Ports Command

Our values of Integrity, Accountability and Commitment As a Primary Screening Officer performing I can contribute to the safety of our nation always guide and remind me to work efficiently and security screening at the checkpoint, I need to by staying vigilant at all times, following effectively in an upright manner. Be attentive to changes stay alert and vigilant at all times. I never resort protocols and being alert to anything that may in our environment, be positive and confident, and be to shortcuts which could cause irreparable be suspicious. I must always bear in mind considerate and co-operative with teammates. Lastly to damage to the organisation’s reputation or that security is of utmost importance. I will do share and care among officers. compromise the security of our nation. everything to ensure the security of Singapore.

DSP Toh Chew Geok SSGT Mohamed Norizal Bin Ibrahim SSGT Lim Kian Keong

25 26 Enforcement Command Citizen Services Centre

Integrity: Never take anything belonging to A day at Investigation Branch encompasses the My job gives me access to applicants’ personal Our pledge reiterates our commitment to the persons in custody. Commitment: Put our heart self-discipline that we have to uphold when information which is strictly confidential. It is nation and serves as a guiding beacon for our and soul to the job. Be punctual at all times we are working to ensure that the interests of imperative that I conduct myself with integrity work every day. and also maintain a high level of discipline. our department are safeguarded at all times. by not misusing the information for personal We can improve by striving to find more efficient Accountability: Safeguard persons in custody and We are dealing with people and hence it is gain and restrict my access to purely work- and effective ways to go about fulfilling the also ensure that all guidelines are adhered to. important that we are accountable for the related matters. Accountability for my actions organisation’s mission, and engaging ourselves is essential in this aspect as I am not only SSGT Muhamad Yazid Bin Hadi decisions we made. We are always committed in a constant renewal process to keep up with to perform the assigned tasks well so that representing ICA, but also the civil service in the changes in the environment. justice is served. general. Any misconduct will serve to tarnish INSP Yeo Kian Ching SSGT Mohd Tahir ICA’s reputation. MX12 Chan Kai Fei, Jackson

27 28 Visitor Services Centre Permanent Resident Services Centre

Teamwork means assisting colleagues with Just like a nation, an organisation should have I believe one of the major challenges posed I can contribute to the nation’s security by being their workload and being always ready to lend a pledge that encapsulates its core values and to any modern institution, including ICA, is vigilant, ensuring accuracy of my work at all a helping hand. functions. ICA’s values of upholding integrity, confronting the ever-changing world. To be times and maintaining secrecy of information

SSGT Rainah Mohamad staying committed and being accountable are of value to my organisation in achieving its that I have access to. captured in our pledge. goals and aims, I will strive to adapt to the CSO2 Zainab Bte Mohamed CSO5 Shajitha Beham changing times and even break norms to deliver services of higher standards to my customers. And to prepare myself for the changes, I have to embark on a journey of continuous learning which will equip me with new skills and updated knowledge to confront the changes.

ASP Tan Wee Kwang, Ricky

29 30 Planning & Research Division Technology Division

By embracing each task with a positive attitude, One of my duties involves providing critical Information technology has always played The pledge is ICA’s commitment to our nation. any challenge can be overcome, no matter how immigration statistics to ICA’s management or an integral role in ICA’s operations. One of With the pledge as our guide, we will be daunting it may seem to be. After all, I believe ministry for further analysis. When generating the ways I can contribute to the security of constantly reminded to stay focused on our that one can only truly appreciate the beauty of such figures, it is important to adopt checks our nation is to keep abreast of the emerging call of duty. something if one has worked hard for it. to ensure accuracy. In the event of any errors technologies in the global and local arena. This I challenge myself as an officer today to do even will identify new capabilities that can enhance Border security is the collective effort of every detected after the provision, one must be better tomorrow, performing and excelling in my ICA’s operational excellence and capacity to member of ICA, regardless of rank or work unit. honest and quickly follow up with the amended level of productivity. It is a conscious effort and meet the mounting security challenges posed by Having the mentality that everyone matters, figures to ensure timeliness and data accuracy. with determination, I can achieve it. MX12 Lee Hon Wai the growing arms of terrorism in the region. right from the onset, would ensure that we ASP Ang Lay Sung, Angela remain united and resilient as an organisation. ASP Lin Kaizhen

ASP Siti Salmah Haji Abu Samah

31 32 Manpower Division Corporate Services Division

For effective teamwork, I endeavour to leverage I believe that active learning helps to make When handling daily operations, we maintain Ensuring that payment for all procurement are on the strengths of fellow colleagues and at a person better and we should have an proper records to ensure that actions can be in accordance with financial procedures, for the same time help them to overcome their inquisitive mind to unlearn and re-learn every tracked and accounted for. official purpose and made to the rightful party, weaknesses, so that as a team, we can work day. By acquiring new knowledge and sharing it I will ensure the confidentiality of the security- thus helping to protect the security of our together effectively and achieve our desired with my fellow colleagues, it helps to promote related procurement and give priority to nation’s financial resources. targets. In this way, trust and rapport among active learning within the organisation and operational-critical logistical requirements. CSO1 Lucia Koh team members will be further enhanced and make ICA better. MX12 Lim Pek Yin teamwork brought to a higher level. ASP Lau Ching Chuan DSP Koh Hong Chee

33 34 Policy Division Corporate Communications Division

Constantly remind myself that nothing Commitment: Understanding that personal The pledge is a collective effort of “We are I strongly believe that all officers regardless of is perfect and there is always room for sacrifices and putting the organisational One”, what each and every individual ICA their substantive grade can make a contribution improvement. Caution myself against needs before oneself are inevitable at times. officer believes in and the common vision that towards the organisation. I strive to explore becoming complacent and drive myself to Accountability: Striving for my utmost at all all of us work towards. The pledge keeps all innovative ideas to improve our workflow always strive for greater heights. Dare to try times during the course of my duty and ensuring ICA officers moving in the same beat. thereby increasing our productivity. out new things or make a change even if it that all my actions are for the benefit of ICA. It all begins with the individual mindset to CSO4 Tan Sok Hian means challenging conventional thinking or INSP Ang Kar Heng see each other as part of a team. Be requiring additional effort. concerned and sensitive towards the needs ASP Aw Jia Jie of fellow colleagues, be it work or non-work related issues.

ASP Brenda Tham

35 36 Intelligence Division Operations Division

Our daily work is directly relevant to the One must always be mindful that there is no The pledge embodies who we are, what The importance of a pledge can be compared to that security of our nation as we help to prevent the guarantee that what has worked well now will makes us unique and what we aspire to be. It of a ship’s rudder. An ICA officer might lose his or infiltration of terrorists or smuggling of bomb- continue to work well for the future. One must reaffirms our commitment to carrying out our her focus and clarity while being engrossed in daily making materials and explosives into Singapore. constantly be well-read and innovate and stay duties with integrity and professionalism as we work. The pledge helps to crystallise ICA’s values, By raising the knowledge and awareness of ahead of one’s adversary. serve our nation. focus and corporate mission. Hence, the pledge is ground officers, improving their capabilities and like a ship’s rudder which reminds and steers ICA We are all in a profession that can make a We can contribute by discharging our work officers towards a common goal. skills in sieving out dubious travellers (who may difference to Singapore’s safety and security, diligently and conscientiously, and ensuring that At Operations Development Branch, we work be potential terrorists) and detecting contraband and make an impact on the lives and well-being the secure framework painstakingly put in place or security-related items at the checkpoints, the with multiple parties, both internal and external. of our loved ones. One must always possess a is not compromised at any stage. Integrity ensures that we do not compromise our terrorism threat can be mitigated. “hunter” mentality rather than a “fisherman” ASP Tay Tian Hock department’s interest despite undue influence SUPT Ong Kak Wee mentality and hunt actively rather than sit from interested parties. Commitment ensures that passively for the prey. projects are properly implemented as planned, and DSP Ong Boon Kwan having a sense of accountability at the personal level serves to guide us towards desired outcomes.

ASP Chua Chee Beng, Dennis

37 38 Our Milestones

Operationalisation of BIKES II at Woodlands and Tuas Checkpoints Additional Launched in 2006, the Biometrics Departure Booths Identification of Motorbikers System Operationalisation for Motorcycles at (BIKES) was initiated to expedite the Woodlands Checkpoint automated immigration clearance of Cargo Clearance of single-rider motorcyclists during Centre & Image Since the checkpoint became peak traffic conditions without operational in July 1999, the actual compromising security. Motivated Analysis Centre at Old number of departing motorcycles by the resounding success of BIKES, ICA’s Change of Command Woodlands Checkpoint cleared at Woodlands Checkpoint the system was enhanced to clear has exceeded its projected volume pillion riders as well. BIKES II was On 31 August 2010, ICA bade goodbye to Mr who handed the ICA mace, the symbol of command, A Cargo Clearance Centre (CCC) annually. In 2010, the number of thus established. Eric Tan and ushered in the new Commissioner, to Commissioner Clarence Yeo. Commissioner Yeo incorporating an Image Analysis motorcycles passing through the BIKES II was rolled out at Tuas Mr Clarence Yeo. The change of command was recited the Oath of Office and the ICA Pledge, Centre was built at Old Woodlands checkpoint reached a record high Checkpoint on 21 June 2010 effected through a symbolic ceremony presided by witnessed by guests from ministry headquarters Checkpoint (OWC) to mirror the of 7.33 million. and subsequently, at Woodlands Permanent Secretary (Home Affairs) Mr Benny Lim, and Home Team departments. operational capability of the existing To alleviate the traffic congestion Checkpoint on 21 October 2010. In CCC at Woodlands Checkpoint. during the evening peak hours, total, ten arrival and six departure This enhances the capabilities of Woodlands Command constructed BIKES II counters were installed at OWC further. four additional booths at the Woodlands Checkpoint while Tuas The new CCC comprises a cargo Departure Motorcycle Zone to Checkpoint offered an additional checking bay with six dedicated enhance the checkpoint’s clearance five counters each for arrivals checking platforms. The specialists capacity. Since the four additional and departures. working in the Image Analysis Centre booths began operations in October Positive reviews of BIKES II receive images for analysis from the 2010, the motorcycle queues leading from regular users of the land mobile radiographic scanner via a to the checkpoint have been shorter. checkpoints have not stopped LAN network. Woodlands Command has received since. Many welcome the added ICA’s Symbol of Command The new facility began full operation numerous positive feedback from convenience. Woodlands Checkpoint on 1 February 2010. the public on this initiative. has experienced a two-fold increase ICA adopted the ceremonial mace as the symbol of command, signifying the passing of authority, responsibility and in the total number of BIKES user accountability. The head of the mace comprises the ICA logo on one side and the outline of the Singapore island on enrolment since the introduction the other to signify ICA’s islandwide presence and responsibility in safeguarding Singapore’s borders. ICA’s vision, of BIKES II. “Inspiring Confidence in All” is engraved on the shaft. For generations to come, this iconic symbol will continue to represent ICA’s leadership and our leader’s commitment to lead the organisation to a future of success.

39 40 Our Milestones

Threat-Oriented Passenger Screening 800 Megawatts Smile Integrated System of Airport Command (TOPSIS) Additional Boarding Bays at Arrival and The “800 Megawatts Smile” is an The Threat-Oriented Passenger initiative launched on 28 September Screening Integrated System Departure Bus Zones 2010 by ICA’s Airport Command to (TOPSIS) is spearheaded by the at Tuas Checkpoint promote service awareness among Homefront Security Division of the officers. The “800 Megawatts Ministry of Home Affairs with the aim Comparing 2009 and 2010, Tuas Smile” symbolises the smile and to detect, disrupt and deter persons Checkpoint had seen an increase sincere service from each of the preparing for acts of terrorism and of 22.28% in arrival bus volume and 800 Airport Command’s officers other criminal activities. Using 19.17% in departure bus volume. as ICA extends its warm greetings cognitive techniques to identify ICA Firearms Trainers The holding capacity of 22 arrival to travellers at the Singapore telltale indicators (TTIs), TOPSIS Changi Airport. bus bays and 16 departure bus leverages on both the security and The development of ICA’s team of bays were insufficient to cope The “800 Megawatts Smile” wall non-security communities working at ICA’s Continuous firearms trainers is part of the effort various locations in the checkpoints with the increasing bus traffic at mural, measuring 2.2m by 5.5m, to enhance the overall capabilities to spot and flag out telltale signs Education Programme the checkpoint. is fashioned from the individual of firearms handling. photographs of the officers, each exhibited by travellers. Alternate Site (iCEP) The backflow of these buses within In the past, all instruction and training wearing a smile. It decorates the In collaboration with ICA and other and around the checkpoint’s premises Collection of Singapore related to firearms were provided by walls of Terminal 3 Departure Hall, key partners at the checkpoints, such In ICA, officers are given had resulted in longer waiting times either the Singapore Police Force or as well as the Arrival and Departure as operators, ground handlers and Passports opportunities to achieve their for the travellers. With insufficient the auxiliary police force. Since May Halls of Terminal 1 and Terminal 2. the auxiliary police, TOPSIS has career aspirations as well as pursue boarding bays, the safety of travellers Since 15 October 2010, successful 2010, ICA’s home-grown firearms An “800 Megawatts Smile Mirror” been progressively introduced and fulfil their academic dreams. was also compromised as some Singapore passport applicants have trainers have been overseeing the is also affixed at every immigration since 2009 at major immigration Under ICA’s Continuous Education attempted to run across the bus the option to collect their passports smooth operations and delivery of counter in the airport, reminding checkpoints: Tanah Merah Ferry Programme (iCEP), officers from lanes so as to board their coaches from any of the 20 designated the Basic Firearms Training course officers to be ever ready to serve. Terminal, Singapore Cruise Centre, the Home Affairs Services-ICA which were still in the queue to Singapore Post Limited (SingPost) as well as the Classification Shoot Changi Airport and Woodlands (HAS–ICA) and Corporate Support the boarding bays. The additional outlets strategically located across Training Course for all ICA officers. Checkpoint. TOPSIS is scheduled Officer (CSO) Schemes can be seven boarding bays constructed the island. ICA will notify applicants These trainers are attached to the for implementation at Marina South sponsored for diploma programmes at the Arrival Bus Zone, and five who are eligible for this option under Pier and Tuas Checkpoint in 2011. at local polytechnics. Firearms Training Unit of ICA Training more at the Departure Bus Zone the Alternate Site Collection (ASC) School, which was set up in February Since its introduction in 2009, the have improved the bus traffic flow initiative. A service fee is payable 2010. Trained by the Police Training iCEP has sponsored two Specialists at the checkpoint significantly. to SingPost upon collection. Command, the unit has a total of 24 and four CSOs for diploma courses. firearms trainers, of whom seven SingPost has provided good service Sponsorships for degree courses are are full-time trainers. by ensuring prompt delivery, secure also available, such as the part- custody and collection of Singapore time degree sponsorship programme The enthusiasm and professionalism passports at its outlets. Users of and the Home Affairs Learning & of these dedicated trainers have the service have been very satisfied Growth Opportunities Programme inspired their trainees to gain especially with the accessibility of (HALO). HALO sponsors outstanding greater proficiency and confidence the collection centres and extended HAS-ICA Specialists for full-time in handling firearms. operating hours. undergraduate studies, while the In the pipeline is the collection of part-time degree sponsorship identity cards and Long-Term Pass programme allows officers to study (LTP) cards from SingPost outlets for a degree while working. which is scheduled for implementation Those who had gone through iCEP in 2011. More participating SingPost have benefited from the knowledge outlets will be included to manage and insights gained from their the additional demand. respective courses of study.

41 42 Our Milestones

iEnquiry Heritage Preservation MediaCorp Production iEnquiry, a one-stop online enquiry The heritage preservation journey “Point of Entry” system that allows applicants to in ICA is hastened with the formation of the ICA Heritage MediaCorp’s English drama serial check the application status for ICA “Point of Entry” (POE) came onto the Preservation Committee (HPC) on services any time of the day was small screen on 2 December 2010. 30 September 2009. ICA may be a launched on 15 November 2010. Through an enthralling storyline, the young organisation but it has a rich With the introduction of iEnquiry, 20-episode drama serial portrayed history and heritage. The HPC has the lives and work of Team Epsilon an applicant or a local sponsor can formalised the process of creating simply log on to check the application - a group of ICA Intel officers, and a veritable ICA heritage collection ICA’s efforts to keep Singapore’s status for immigration facilities. including oral history interviews and There is no longer the need to call air, land and sea borders safe from a heritage log and scrapbook. illegal immigration and smuggling or email ICA, or even access the The Oral History Programme captures activities. Inspired by real-life cases, portal used for their applications. the thoughts and reflections of key POE captured the imagination of the Bali Process Workshop Besides enabling applicants to appointment holders who had served viewers week after week as many on Immigration Aspects check the status of the different during trying times or periods of began to appreciate the nature and immigration services, iEnquiry has significance, as well as officers importance of ICA’s work and the of Seaport Security 2010 also subsumed the functions of who were key players in major responsibilities shouldered by its dedicated officers. iCHECK and VERIFI - the two online incidents and events. Assisted by The Bali Process Workshop on tools used to verify the validity of the MHA Heritage Development It all began in October 2009, when Immigration Aspects of Seaport Unit, ICA has begun our Oral History identity cards and immigration the MediaCorp Channel 5 drama Security was successfully held in Programme with the interviews of Fraud Document passes respectively. The existing production team approached ICA on a Singapore from 13 to 15 July 2010 at Singapore’s first local Controller of collaboration to produce a drama serial iCHECK and VERIFI functions are the Novotel Singapore Clarke Quay. Training by French Immigration, Mr Lim Joo Hock on on ICA’s work. With the green light to A total of 45 government officials Document Experts now available through the same 2 September 2010, and ICA’s first go ahead, production of the drama was from the immigration, customs and portal as an added convenience to Commissioner, Mr Lock Wai Han on set in motion with several site visits foreign affairs departments of 19 In partnership with ICA Training the users. 26 November 2010. to the checkpoints and briefings on member countries attended the School, the French embassy in Training Attachment iEnquiry provides a fuss-free The heritage log and scrapbook case detections to help the production workshop which was co-hosted by Singapore conducted a 3-day Fraud experience for users as it enables which will be hosted on our team understand and appreciate the with the Australian work of ICA. Suitable filming locations ICA and Australia’s Department of Document Training Course at the them to better manage their time intranet will create an awareness Immigration & Citizenship (DIAC). Customs and Border of our history and heritage among also had to be identified while the Home Team Academy from 15 to by performing the checks themselves cast was given training on conducting Amongst them were six participants 17 March 2010. The training course Protection Service in a few simple steps online our officers. from ICA. operations and protocols. These have was attended by 20 officers from anytime, anywhere. Preserving our heritage and resulted in an exciting drama serial The workshop focused on threats the checkpoint commands as well as Two officers from the Anti-Smuggling appreciating our history will leave a and an excellent corporate branding posed by terrorism and transnational the Intelligence Division. Mr Philippe Team in Coastal Command attended lasting legacy for future generations opportunity for ICA. the Merchant Vessel Search course of ICA officers. crimes, as well as measures to Singharaj, Deputy Regional Police With POE, the public has come to improve seaport security from an Attaché from the French embassy, conducted by the Australian Customs appreciate the onerous nature of ICA’s immigration perspective. Subject together with Mr Jean Claude and Border Protection Service (ACBP) role as well as the commitment and experts from Singapore and Australia Schiehle and Mr Philippe Coyard from 8 to 12 February 2010 in Sydney. vigilance of ICA officers in protecting spoke on various topics of interest. from the French Border Police The course enhanced their detection our borders, and making Singapore a Participants also visited the Tanah Provinces conducted the training. skills and techniques in conducting safe and secure best home. Merah Ferry Terminal to gain a better ICA officers had the opportunity thorough and safe checks on ships understanding of border security to examine various fraudulent for smuggling. The highlight of the enforcement at the seaports. documents as well as share their course proved to be the daunting task During the visit, participants personal experiences. In the process, of scaling a 5-storey tower which were briefed on the Biometric overlooked the Sydney Harbour. Our Database for Immigration Clearance they had gained knowledge and officers successfully scaled the high (BDIC) system and the Enhanced honed their skills on the detection tower and returned to Singapore Immigration Automated Clearance of fraudulent documents. System (eIACS). The workshop with pride and self-confidence. served as an excellent platform for networking and strengthening of relationships among counterparts from participating countries. 43 44 Awards

NTUC May Day Medal of Commendation Award Business Traveller 2010 (UK, Europe) (Asia Pacific) The NTUC May Day Awards is an esteemed recognition of individuals 1st ­– Incoming Passport Control; 1st – Airport Customs Clearance who have made significant contributions to the Trade Union Movement. ICA’s Airport Command’s constant efforts of satisfying passengers’demand In 2010, our then Commissioner Eric Tan was nominated by AUPE and for aviation security and their wish of a hassle-free travelling experience subsequently conferred the Medal of Commendation Award by NTUC has spurred its quest to adopt and maintain world-class processes and during the May Day Dinner on 29 April 2010. facilities. This, in no small part, has contributed to Changi International The Medal of Commendation Award recognises senior management Airport’s reputation for setting standards in the quality of airport personnel who have spearheaded positive industrial relations, and security. emphasised employees’ training and skills upgrading as well as supported Despite keen competition from newer airports in the region, Changi welfare initiatives. International Airport has managed to defend its title in the top position of the world’s best airports in 2010 by Business Traveller (UK, Europe) and Business Traveller (Asia Pacific). For ICA, the leading business magazine has acknowledged our immigration and customs clearance as the best in the world.

Public Service Premier Award Singapore Health Award The Public Service Premier Award, the most prestigious of the Public The Singapore H.E.A.L.T.H (Helping Employees Achieve Life-Time Health) Service Awards, recognises public officers (for their excellent service), Award gives national recognition to organisations with commendable public organisations (for their achievements in organisational excellence) Workplace Health Promotion (WHP) programmes. and members of public (who have made significant contributions Presented by the Health Promotion Board, the Awards comprise four as customers). categories: Platinum, Gold, Silver and Bronze. ICA was a Silver Award ICA had met the qualifying criteria of attaining SQA and class-level recipient in 2004 and 2005 and a Gold Award recipient in 2006 and 2008. standards of Singapore Innovation Class, Singapore Service Class, People In 2010, ICA attained the Platinum Award, the highest accolade for the Developer and ISO. Commissioner Clarence Yeo was among the many Award. Commissioner Clarence Yeo received the Platinum Health Award proud winners who received the award from Deputy Prime Minister, from Minister for Health Khaw Boon Wan at the Awards Ceremony on Minister in charge of the Civil Service and Minister for Defence, RADM 26 November 2010. Teo Chee Hean at the inaugural Excellence in Public Service Awards Ceremony held on 21 May 2010.

Web Excellence Award ASOCIO (Asia-Oceania Computing Industry Organisation) On 1 June 2010, ICA was conferred the Merit Award for the inaugural ICT Best Practice Award Singapore Government Web Excellence Award 2009 (WEA). Jointly ICA’s e-Visitor Programme, which was already a finalist at the Stockholm organised by the Ministry of Finance and the Infocomm Development Challenge 2010, bagged another accolade in December 2010 – the Authority, the WEA accords recognition to websites of government agencies ASOCIO (Asia-Oceania Computing Industry Organisation) ICT Best Practice with outstanding levels of user-friendliness, content presentation, overall Award 2010. website-management and effective delivery of electronic services. ASOCIO is a group of IT industry associations from 29 economies Of the 39 government agencies which participated in this first-of-its- in Asia and the Oceania region representing more than 10,000 kind competition, ICA emerged as one of its 10 winners. Commissioner ICT companies. Clarence Yeo received the award from Chairman of the MICA Government A suite of systems combining online services and backend support Parliamentary Committee, Mr. Zaqy Mohamad, at the awards ceremony systems which provides a complete solution for visitors, ICA’s e-Visitor held on 1 June 2010. Programme successfully showcased our emphasis on innovation and ability to harness technological solutions for the pursuit of service excellence and border security. 45 46 Distinguished Visitors

20 January 2010 18 – 19 March 2010 The Ukraine Minister for Foreign Affairs, H.E. Mr. Petro Ms Christine Desloges, Chief Executive Officer of Passport Poroshenko, visited ICA to learn more about Singapore’s Canada, visited ICA HQ, Airport Command and Woodlands experience in producing and issuing ordinary and diplomatic Command from 18 to 19 March. She was given a site tour of passports. The Minister was also given a site tour of the the passport production room at ICA HQ and the immigration passport production room. clearance systems at both the checkpoints.

21 January 2010 7 April 2010 The Oman Undersecretary for Development Affairs, Ministry of ICA hosted a seven-member delegation, led by US National Economy, H.E. Alfadhl Al Harthy, visited ICA to learn Congresswoman Loretta Sanchez, of the US House of more about the e-Visa and e-Visitor systems. The Information Representatives. They visited Ports Command, where they Technology Authority (ITA) of Oman was also reviewing and were briefed on the security clearance of maritime cargo, implementing their corresponding systems. ICA’s involvement in the various US initiatives (Container Security Initiative), and the functions of the various scanning equipment deployed at Pasir Panjang Scanning Station.

25 – 26 February 2010 30 April 2010 A delegation from the UAE Ministry of Interior (MoI), led by Mr Bill Paterson, Australian Ambassador for Counter- Brigadier Dr Abdullah Ali Sahoh, Director General of General Terrorism, Department of Foreign Affairs and Trade, visited Directorate of Residency and Foreigners Affairs, Sharjah, visited Tuas Command together with three other senior officials. They ICA HQ, where they were briefed on Singapore’s immigration were briefed on the operations of Tuas Command and ICA’s laws and regulations. On 26 February, the delegation visited BorderWatch Unit. the Home Team Academy to view the Checkpoint Security Training Suite, followed by Woodlands Command to view the Enhanced Immigration Automated Clearance System (eIACS) and X-ray machine.

47 48 Distinguished Visitors

10 May 2010 3 August 2010 A nine-member Tanzanian National Identification Authority A seven-member delegation from the Bhutan Ministry of delegation, led by the Permanent Secretary from the Tanzanian Home and Cultural Affairs (MHCA) visited ICA to study the President’s Office, Constitutions and Good Governance, civil registration system of Singapore. Led by the Secretary of Mr Maalim Mahadhi Juma, visited ICA on 10 May. They were MHCA, Dasho Penden Wangchuk, the delegation was briefed briefed on the National Identity Card (IC) System and brought on ICA’s civil registration processes and brought on a site tour on a site tour of the IC production room at ICA HQ. of the IC and passport production rooms at ICA HQ.

24 – 25 May 2010 28 September 2010 The Commander of Immigration (Airports), Pol MG Visanu The Prime Minister of Mauritius, Dr Navinchandra Ramgoolam, Hin Prasattongosoth, and the eight-member Royal Thai was in Singapore from 24 to 28 September for the F1 Grand Police Immigration Bureau delegation visited ICA. The two- Prix Night Race. On 28 September, ICA hosted the PM and the day programme included a courtesy call on Commissioner accompanying eight-member delegation. They were briefed ICA followed by a visit to Airport Command to learn about on the National Identity Card (IC) System and brought on a its operations. site tour of the IC production room.

25 June 2010 1 October 2010 A ten-member Malaysian Immigration (MI) delegation, led The Bruneian Home Affairs Minister, Pehin Dato Ustaz Haji by Director-General Dato Abdul Rahman, was brought on a Badaruddin Othman, visited Singapore from 30 September site tour of the passport production room at ICA HQ. They to 2 October. On 1 October, the Minister and his delegation also visited Woodlands Command, where they were briefed visited Tuas Command and were briefed on the technologies on ICA’s border operations. employed at the checkpoint and the Integrated Cargo Inspection System.

49 50 Significant Cases

Intelligence Division Air Cargo Tuas Woodlands Ports Enforcement and Coastal Command Command Command Command Command Command

16 January 2010 @ 1830 hours 23 January 2010 @ 1100 hours 05 February 2010 @ 0540 hours 26 February 2010 @ 1230 hours 12 March 2010 @ 1030 hours 22 March 2010

Location Location Location Location Location Offence Vicinity of Senoko Way Changi Airfreight Centre Tuas Checkpoint, Arrival Cargo Bay Woodlands Checkpoint, Cargo Keppel Distripark Gate Making and abetting of false Clearance Centre, Departure Bay statement in visit pass application Offence Offence Offence Offence Illegal entry Attempted transhipment of 271 Attempted smuggling of 8,349 Offence Attempted smuggling of 5,996 How pieces of assorted air-soft guns and cartons of duty-unpaid cigarettes Attempted illegal departure cartons of duty-unpaid cigarettes A male Singaporean had sought How accessories without prior approval and abetment the assistance of another male from the Singapore Police Force’s (SPF) Singaporean to “marry” his female In a joint operation between ICA’s How How Arms & Explosives Branch (AEB) PRC partner so that the “husband” Intelligence Division, Coastal Checks conducted after How Detected during manual inspection could sponsor her application for Command and the Police Coast abnormalities detected during A male Indian national without valid of a consignment of ventilators. extension of stay. He had made Guard, one male and three females How scanning. Found hidden in a travel document was found hiding contributions to the latter’s CPF were arrested for illegal entry by Detected during scanning of a consignment of tupperware behind a curtain located behind the Result account and also provided him with a motorised sampan. They were transhipment consignment products. Joint operation by driver’s seat. The lorry was driven Referred to Singapore Customs a letter of gainful employment. spotted on a passageway along a declared as “consolidated goods ICA and Singapore Customs. by a male Malaysian accompanied for further investigation. drain at Senoko Way. Their clothing for transhipment”. by another male Malaysian. Result was drenched and none of their Result The female PRC national was passports had a valid Singapore Result Referred to Singapore Customs Result sentenced to four months’ entry endorsement. Referred to the Airport Police for further investigation. The male Indian immigration Division for further investigation. offender was sentenced to five imprisonment for making a Result months’ imprisonment and six false statement in her visit pass application. Her “husband” All four subjects were sentenced strokes of the cane. The male was sentenced to two months’ to between three to 18 months’ Malaysian driver was sentenced to imprisonment for making false imprisonment. The male illegal two years’ imprisonment and three statement in the application immigrant was also meted with strokes of the cane while the other too. The other Singaporean six strokes of the cane. male Malaysian was fined $1,000. was sentenced to two months’ imprisonment for abetting her. CASE CASE CASE CASE CASE CASE 1 2 3 4 5 6

51 52 Significant Cases

Airport Enforcement Woodlands Intelligence Ports Airport Command Command Command Division Command Command

24 March 2010 @ 1645 hours 30 March 2010 20 April 2010 @ 1545 hours 12 May 2010 @ 1900 hours 12 May 2010 @ 2230 hours 10 June 2010 @ 0750 hours

Location Offence Location Location Location Location Changi Airport Terminal 1, Visa Scam Woodlands Checkpoint, Cargo Vicinity of Selegie Road Pasir Panjang Scanning Station Changi Airport Terminal 1, Arrival East Wing Clearance Centre, Arrival Bay Arrival East Wing How Offence Offence Offence A male Malaysian had facilitated Offence Overstaying and practising Attempted smuggling of 1,050 kg Offence Possession of stun gun in the entry of PRC nationals into Attempted smuggling of 9,791 medicine without licence of dried meat of bovine and Attempted smuggling of 43.3 kg of the shape of a cell phone Singapore by using numerous cartons of duty-unpaid cigarettes porcine origins duty-unpaid dried tobacco leaves SingPasses provided by a female How and 47 pieces of gold jewellery Singaporean to apply for visas How How A male Indian national practising How through Submission of Visa Detected during X-ray screening of Found hidden in a consignment of medicine without licence was Detected during scanning of a How Applications Electronically (SAVE). checked-in luggage, revealing a stun plywood. Checks conducted after found to have treated a male Indian 20-footer container of bamboo Detected during X-ray screening The male Malaysian had learnt the gun in the shape of a cell phone in detection of abnormalities during overstayer. Joint operation by ICA chopsticks and dried yellow tailfish. of luggage. “trade” from a male Singaporean each of the three travellers’ bags. scanning. Joint operation by ICA and Ministry of Health. who was also involved in and Singapore Customs. Result Result Result such scams. Result For being a repeat offender, the Referred to Singapore Customs Referred to the Airport Police Result importer was sentenced to the for further investigation. Division for further investigation. Result The male Indian overstayer was Referred to Singapore Customs maximum fine of $100,000 or in sentenced to three months’ The Malaysian was sentenced for further investigation. default of 10 weeks’ imprisonment. to 10 months’ imprisonment. The imprisonment and $3,000 fine. The female Singaporean was sentenced medical “practitioner” was referred to 12 weeks’ imprisonment and to the Health Sciences Authority the male Singaporean to eight (HSA) for further investigation. months’ imprisonment.

CASE CASE CASE CASE CASE CASE 7 8 9 10 11 12

53 54 Significant Cases

Enforcement Coastal Ports Tuas Airport Intelligence Division Command Command Command Command Command and Tuas Command

30 June 2010 15 July 2010 @ 1800 hours 10 August 2010 @1130 hours 17 August 2010 @ 0050 hours 18 August 2010 @ 2055 hours 25 August 2010 @ 1930hrs

Offence Location Location Location Location Location Harbouring of an overstayer Vicinity of Jurong Fishery Port Jurong Scanning Station Tuas Checkpoint, Arrival Cargo Bay Changi Airport Terminal 2, Tuas Checkpoint, Departure Car Bay Arrival North Wing How Offence Offence Offence Offence A male Singaporean was found Attempted smuggling of 2,200 Attempted smuggling of 4,800 Attempted smuggling of 1,764 Offence Attempted illegal departure harbouring a female PRC overstayer cartons of duty-unpaid cigarettes cartons of duty-unpaid cigarettes cartons of duty-unpaid cigarettes Possession of one forged Singapore and abetment in a HDB flat he rented passport, one forged Malaysian How How How identity card and 16 forged How credit cards Result In a joint operation between ICA’s Detected during scanning of a Checks were conducted after Two male Indian immigration The PRC overstayer was sentenced Intelligence Division and Coastal 20-footer container of printers. detection of abnormalities during offenders were found hiding inside to two months’ imprisonment and Command’s Anti-Smuggling Team scanning. The cigarettes were How the boot of a car driven by a male $5,000 fine. The Singaporean with the Clementi Police Division’s Result found hidden in modified fish tanks Detected during a body and Malaysian. Joint operation by Intelligence Branch and the was sentenced to nine months’ baggage search. ICA Intelligence Division and Police Coast Guard’s Intelligence Referred to Singapore Customs containing live fish. imprisonment for harbouring her. Branch, two Singaporeans and for further investigation. Tuas Command. four foreigners were arrested for Result Result smuggling a total of 44 packages Referred to Singapore Customs Sentenced to 48 months’ Result of duty-unpaid cigarettes in for further investigation. imprisonment for possession of The Indian immigration offenders two sampans. the forged Singapore passport were sentenced to between 10 and other forged documents. to 14 weeks of imprisonment and Result five to six strokes of the cane. The Five of the subjects were sentenced driver was sentenced to two years’ to between 29 and 41 months’ imprisonment and three strokes of imprisonment. The sixth suspect the cane. was released unconditionally as investigations later revealed that he was not involved in the smuggling.

CASE CASE CASE CASE CASE CASE 13 14 15 16 17 18

55 56 Significant Cases

Coastal Air Cargo Air Cargo Intelligence Woodlands Intelligence Division Command Command Command Division Command and Tuas Command

05 September 2010 @ 1300 hours 18 October 2010 @ 0845 hours 30 October 2010 @ 1050 hours 01 November 2010 30 November 2010 @1515hrs 25 December 2010 @ 1210hrs

Location Location Location Location Location Location Singapore Cruise Centre Changi Airfreight Centre Changi Airfreight Centre 23 food establishments across Woodlands Checkpoint, Tuas Checkpoint, Arrival Cargo Bay various parts of Singapore Arrival Car Bay Offence Offence Offence Offence Offence Offence Attempted importation of 16 kg Attempted smuggling of 1,080 Attempted importation of 546 kg of Illegal entry, overstaying and Attempted smuggling of 1,625 of ant eggs and 11 species of cartons of duty-unpaid cigarettes duty-unpaid “ang hoon” working without work pass Attempted smuggling of 1,891 cartons of duty-unpaid cigarettes live birds pieces of uncensored / suspected How How How obscene optical discs How In an islandwide joint operation How Detected during scanning of a Detected during scanning of two Hidden in the floorboard between ICA, Ministry of Manpower How The items, found hidden in two consignment of men’s shirts. consignments declared as “parts (MOM) and Singapore Police Force compartment of two low-bed bulky hand-carried boxes, were of garments and undergarments” (SPF), 33 illegal workers from food Hidden in the left and right panels, trailers carrying huge boring meant for sale to a bird shop. Result and “bags, blouses and shirts” establishments were arrested under and within the backrest of machines. Joint operation by Referred to Singapore Customs respectively. together with the four personnel the rear passenger seat. ICA Intelligence Division and Result from the company supplying the Tuas Command. for further investigation. illegal workers. Referred to the Agri-Food and Result Result Veterinary Authority of Singapore Referred to Singapore Customs Result Referred to Singapore Police Force Result for further investigation. for further investigation. Of the 33 illegal workers arrested, (SPF) and Singapore Customs for Referred to Singapore Customs eight who overstayed were sentenced further investigation. for further investigation. to between one to three months’ imprisonment and fined between $1,000 to $3,000; one who entered Singapore illegally was sentenced to five months’ imprisonment and eight strokes of the cane; 24 who worked illegally were referred to MOM for further investigation. The four company personnel were referred to SPF for further investigation. CASE CASE CASE CASE CASE CASE 19 20 21 22 23 24

57 58 Statistics 2 2 2 2 2 2 0 0 0 0 0 0 0 0 0 0 1 9 8 1 9 8 0 0 Checkpoint Operations Services Centre Operations

Number of passengers cleared at the checkpoints Number of applications for citizenship granted 18,800 19,900 20,500 Arriving 83,361,600 74,230,400 74,419,500 Departing 83,262,900 74,357,500 74,216,800

Number of inward containers cleared at the checkpoints 1,029,300 902,500 886,300 Number of identity cards issued 67,100 99,800 114,200

Number of inward consignments 3,238,100 2,911,600 3,131,800 (non-containerised) cleared at the checkpoints

Number of parcels cleared at the Parcel Post Centre 1,564,000 1,527,400 1,432,700 Number of Singapore passports issued 657,300 469,500 456,800

2 2 2 Number of certificates of identity issued 490 500 1,300 0 0 0 0 0 1 9 8 Number of passes and permits (excluding 552,600 492,200 562,300 0 re-entry permits) granted to foreigners Enforcement Operations

Number of illegal immigrants arrested 1,430 1,800 2,390 Number of live-births registered 38,000 39,700 39,800

Number of overstayers arrested 2,830 3,760 3,620

Number of harbourers arrested 77 84 107 Number of deaths registered 17,500 17,100 17,200

Number of employers of immigration offender arrested 26 53 111

Number of contraband cases detected 6 7, 6 0 0 52,800 38,600

Number of vehicles used in the smuggling of 18 8 8 immigration offenders seized 59 60