IN THE DRIVER’S SEAT FOR
VOLUME 40 NO. 3 & 4 SAFER ROADS
The Secret to an Effective Interview More than Just a Voice in the City 02 POLICE LIFE POLICE LIFE 03
CONTENTS
03 06 08 In the Driver’s Seat Partners in Shoplifting Down as Retailers, for Safer Roads Anti-crime Police Beef Up Security
10 12 Exercise Fighting Crime through IN THE HYDRA International Collaboration
15 16 18 Life As A One Step There’s Nowhere Female Trainee Higher Like This DRIVER’S 19 20 Simple Tips for More than Just A Our Thai Friends Voice In the City
SEAT Everyone uses the roads to commute, so it makes 22 24 26 sense that individuals and companies alike play Ensemble for The Secret to An A “Siong” but Safety and Security Effective Interview Satisfying Case their part in keeping our roads safe. Engaging road users through partnerships is one of the By Ms Jinnie Chew concepts that have been used by the Traffic Police 28 30 FOR Department (TP) to spread road safety messages. Service through Celebrating the Simple Actions President’s Aides This year’s Singapore Road Safety Month uses this concept to get primary school students into the driver’s seat – literally – for their own safety as pedestrians. EDITOR’S NOTE COMMITTEE SAFER It’s bigger and better! Police Life is now twice the size and more Editorial Advisor AC Melvin Yong fun, giving you more to look forward to.
Chief Editor Check out the centre pages in each issue. You will see a photo DAC Tan Tin Wee spread, preceded by an up-close-and-personal interview with DAC Poh Lye Hin one of our officers, and followed by an article about something Senior Editor of historical significance. In the other pages, expect more peeks Ms Leena Rajan behind-the-scenes and more stories that are relevant to you. We Editor want you to see a whole different side of Police Life! Ms Tham Yee Lin
We kick off this revamp with a bumper edition. Read about the Journalists SSgt Edwin Lim Jia Zhong many ways Police collaborates and partners the private sector to Ms Chew Si Lei Jinnie get more people involved in the security of themselves and their SC/Cpl Muhammad Alif Bin Sapuan loved ones. Then, we round off with interviews with officers who SC Mok Wen Jie made us proud with their courage, loyalty, integrity and fairness. Photographers SSgt Chee Yong Tat Tham Yee Lin SSgt Edwin Lim Jia Zhong Subsequent issues will either be themed or “normal” issues. Editor We published quite a few themed issues in 2013 and they were Police Life SC Mok Wen Jie well- received by you. Thus, themed issues will now make up about Design and Production two-thirds of our yearly issues. Redbean De Pte Ltd
We hope that you like the new look and feel of Police Life. Let us know what you think about it by emailing us at [email protected]! Ten readers with the most constructive feedback will receive a token of appreciation from us. Police Life is a publication of the Singapore Police Force. For feedback or enquiries, please write to the editorial team at [email protected]. The materials in this publication are not to be reproduced in whole or in part without the prior written consent of the Editorial Committee. All rights reserved. Whilst we tried to ensure that information provided is up-to-date and accurate, the publisher will not be responsible for any errors or omissions.
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We may have etween 28 April 2014 and 2 These activities were recorded and Further commenting on TP’s efforts May 2014, the “Road Safety DVD copies will be distributed to to promote road safety, he said, done a good job at Eye Level” programme all primary and secondary schools “There are a lot of activities done by Bwas conducted by Volvo Trucks through the National Police Cadet the Police which are good… (They) HEAVY VEHICLE REFLECTIVE but with regard Singapore. Supported by TP and Corps for broadcast. lead to a common goal which we Singapore Road Safety Council are all aiming (for) – zero accidents to road safety… (SRSC), the programme saw student Aiming for zero accident (on roads).” EDUCATIONAL VIDEO BAG TAG representatives from primary schools Although new in Singapore, the “Road even if there’s one Despite the drop of 758 cases of island-wide attending 40-minute Safety at Eye Level” programme was fatal accidents here last year, TP will accident, we’ll sessions conducted by the Volvo introduced in Denmark back in 2003, Another effort by Volvo Trucks Singapore in collaboration with SRSC and TP was the Five reflective bag tag designs were revealed at the continue promoting road safety. Trucks Singapore’s driver trainers at making Volvo no stranger to working production of an educational video targeted at heavy vehicle drivers. launch of the Singapore Road Safety Month 2014 at keep educating a primary school in each of the four with relevant authorities to promote the Shangri-La Hotel on 26 April. The tags were a As Deputy Superintendent of Police In line with the educational thrust of the Singapore Road Safety plan, the video highlights school zones. safe usage of heavy duty vehicles. collaboration between Woodlands Primary School and (DSP) Soh Wan Khuan, Commanding (the public). safe driving habits such as wearing seat belts, checking blind spots and keeping to the 3M Singapore. The students got to be in the driver’s Mr Valery Muyard, General Manager Officer of Road Safety Branch of TP vehicle and road speed limits. Knowing and practising these habits will help keep heavy seat of an actual Volvo heavy duty of Volvo East Asia Pte Ltd, said, “It has puts it: “We may have done a good vehicle drivers and other road users safe on the roads. In consideration of the small physique of young Soh Wah Khuan vehicle to understand first-hand where been a very good collaboration with job but with regard to road safety… children, the bag tags are designed to make children Deputy Superintendent of Police (DSP) & even if there’s one accident, we’ll keep more visible to drivers. The tags also have road safety Commanding Officer of Road Safety the blind spots of a heavy vehicle the SRSC and the TP. It is completely are. The trainers also explained the in line with (Volvo’s) core value which educating (the public).” TIPS TO BE A SAFER DRIVER ON THE ROAD messages imprinted on them to remind the children on importance of staying out of blind is safety, quality and environmental the need to use the kerb drill and the zebra crossing, spots of vehicles as well as the need care and we would like to continue as well as to look out for cars when crossing the road. 1 PRE-DRIVE CHECKS to adhere to traffic regulations. this collaboration.” The students of Woodlands Primary School spent about a month on their designs during their art classes.
Primary six student Sun Yi’s work was one of the five selected design. She has congregated hearts into the font of her road safety message “Be safe on the road”
No visible damage Wheel nuts in place Upper structure Taillights, headlights on the bag tag. or sharp objects in and tightened and load secured and indicators in and between tyres working condition Sharing insights on her design, Sun Yi said, “It represents Love. We need to be safe for our loved ones. How would they feel if you meet with a car accident which is due to your own carelessness and not following road safety rules?”
Her art teacher, Ms Lim Xiao Ting, said, “We told Seat belt fastened Brakes operational the students that it is about sharing their knowledge – what they know about road safety. There may be 2 BE ATTENTIVE some children who are not careful or may not know (about road safety tips), so it is important that they communicate it in their design.”
Ms Lim, who further commented on the Police’s outreach through education, said: “So far, there has been a lot of outreach to schools and education on road safety… (where we had) the Traffic Police come Concentrate on Do not use mobile Stay Take breaks after long the road devices while driving hydrated periods of driving in to give assembly talks. I think they have done a pretty good job in promoting road safety…especially to young children.” 3 BLIND SPOTS 4 SAFE DISTANCE
Check over your shoulder before turning Signal 3 seconds Give at least a Use a stationary in advance 4 seconds gap object to gauge distance
5 SPEED MATTERS
Stay below stated speed Be aware of your limit if heavily loaded stopping distance
The video can also be viewed on Volvo Truck Singapore’s website.
SSgt Edwin Lim Jia Zhong 06 POLICE LIFE POLICE LIFE 07
Operations Department & By PARTNERS IN SC/Cpl Muhammad Alif Bin Sapuan
ANTI-CRIMEThe active involvement of the community in crime prevention remains a key factor in keeping Singapore safe. Thus, the Singapore Police Force (SPF) educates and engages the community on crime prevention so that everyone is informed and is vigilant. Various groups have been roped in to augment the Police’s efforts in curbing specific crimes.
Collaborations with the business community he Police continue to forge and enhance collaborations with the business community to fight crimes targeting their premises or Toperations. Projects such as the Mall Watch and Jurong Retail Watch Group by Ang Mo Kio Police Division and Clementi Police Division respectively, were initiated together with the retail operators to educate them on crime prevention and encourage them to be alert and vigilant. Other agencies such as the Singapore Civil Defence Force (SCDF) and the Central Narcotics Bureau (CNB) were also involved in a terrorist attack or any other disaster and mode of operations, the iSSWG equipping the operators with other knowledge such as could be far-reaching as the entire chain engagement would be customised fire safety and anti-substance abuse, thus making the of operations is disrupted or stalled. to adequately meet the needs of EXAMPLES OF initiative a joint Home Team approach. The impact would not only cripple the respective industries. Till date, iSSWG industry but also affect the economic platforms have been formed with the Based on the prevailing crime concern, the Police BUSINESS well-being of Singapore. financial, hotel, chemical, retail and identify the relevant stakeholders and help look into ways to mitigate the situation. For instance, in view COMMUNITIES of the prevalence of scam cases, the Police and the National Crime Prevention Council (NCPC) engaged remittance agencies such as Western Union to assist in crime prevention outreach efforts. These include seeking the assistance of its staff to be vigilant and be on the look-out for potential victims. In fact, the vigilance of its staff had prevented some members of the community from falling prey. SINGAPORE SINGAPORE CONTRACTORS RETAILERS As part of the continuous efforts to tackle outrage of ASSOCIATION ASSOCIATION modesty cases, the Police and NCPC worked with nightspot operators and Public Transport Operators (PTO) such as SBS and SMRT to display banners to remind patrons to remain vigilant. The stakeholders have been supportive of the outreach effort. For instance, the PTOs had previously sponsored free media space for the putting up of crime prevention awareness posters while some nightspots operators participated in the Safe Clubbing Campaign. SINGAPORE MAJOR The Industry Safety and Security manufacturing industries through the HOTELS SUPERMARKET Watch Group (iSSWG) was thus engagement of the Monetary Authority ASSOCIATION RETAILERS Keeping Terrorism at bay mooted to address this gap. With the of Singapore (MAS), Singapore Hotel The Safety and Security Watch Group (SSWG) formation of the iSSWG, the Police Association (SHA), Singapore Chemical The Police engage the Singapore Retailers Association and major Scheme encourages the business community to be can systematically engage selected Industry Council (SCIC), Orchard Road supermarket retailers on theft and festive season related crimes while better equipped to fight crime and terrorist threats. industries on safety and security issues Business Association (ORBA) and advisories on crimes affecting the construction industry and public housing at a more holistic level. It also promotes Singapore Manufacturers’ Federation While SSWGs have enabled commercial estates are disseminated in a timely manner through the Singapore (SMF), respectively. establishments located in close proximity to each the strengthening of ties between the Contractors Association Pte Ltd. The Police had also recently engaged taxi companies to share with them on the modus operandi relating to other to institute common safety and security Police and industrial associations to Since the commencement of the SSWG cases of robbery targeting taxi drivers. Such sharing of information serves measures to protect against a localised terror attack fight crime and terrorism and enhance scheme, the number of SSWG members to empower them in crime prevention, thus allowing them to maintain or crime, the scope, however, may not sufficiently existing engagements for greater has grown vastly. Currently, there are constant vigilance. address the safety and security concerns of the robustness and long term sustainability. more than 120 SSWG clusters comprising SSWGs at the industry-level, where the impact of As industries differ in risk-vulnerability more than 1000 member buildings.
Ang Mo Kio Police Division and SSgt Chee Yong Tat 08 POLICE LIFE POLICE LIFE 09 SHOPLIFTING DOWN AS RETAILERS, POLICE Melissa Lin By The Straits Times BEEF UP SECURITY Ms Jinnie Chew Source: The Straits Times © Singapore Press Holdings Limited. Reproduced with permission.
Shop theft is on the decline, following efforts by the police and retailers to tighten security. CASE STUDY OF Period/Year Number of Cases (Shop Theft)
2009 5,240 SHOP THEFT
2010 4,769 the store’s CCTV footage and interviewed the store manager. These information led the Police to 2011 3,977 establish that the three suspects may be involved in other prior 2012 3,999 shop theft cases.
2013 3,788 There are several instances The women were arrested on where the strong partnership the day the report was lodged. between retailers and the Police An assortment of apparel worth here were 3,788 cases reported tagged item out of the store without help prevent, deter or detect about S$2,900 were recovered, last year, 5 per cent down on paying for it. crime. A recent example is the which were believed to have been the 3,999 in the previous year, arrest of three women for their stolen by them. Taccording to the latest police figures. Anti-theft messages are also broadcast suspected involvement in a series in four languages at all Sheng Siong of shop theft island-wide. S$2,900 The police told The Straits Times that stores during operating hours, she they have been working closely with added. After a case of shop theft in a retailers to curb shoplifting in recent shopping mall was reported in years and that it has started to pay off. The number of shoplifting cases across late May 2014, Police reviewed Sheng Siong has remained constant The number of cases reported last over the past two years despite more year was also the lowest since 2009, stores opening, said the spokesman. when there were 5,240 cases. The chain has 33 stores, up from 25 a couple of years ago. FACING UP TO Some measures the police have been advising retailers to adopt include Giant and Cold Storage – both run displaying expensive items in locked by Dairy Farm – have also reported SHOP THEFT display shelves accessible only to fewer thefts. staff, installing adequate closed- He is the new face for Police’s Police Force (SPF) and major officer standing in front of you to investigation officer in the Police- circuit television (CCTV) cameras and Cases reported at their stores fell by strategy in curbing shop theft. supermarket chains on prevailing warn you.” ASP Koh said. “However, Mediacorp drama serial
SSgt Chee Yong Tat 10 POLICE LIFE POLICE LIFE 11
1 Police Officers engaging the subject trying to commit suicide.
2 SCDF officers setting up the life-pack. 3 LTA Yap and his officers preparing their equipment to respond to the situation. 4 CNB “F” officer engaging the trafficker holding a hostage.
2
A hostage situation Ingredients for success he exercise began with the CNB At the end of the exercise, an After officers receiving a tip-off about Action Review (AAR) was conducted drug activities at a HDB unit. to distill learning lessons and to share TThe CNB officers promptly conducted areas for improvement. The AAR was a raid at the location. facilitated by Senior Station Inspector (SSI) Fairooz Mohamed Jurimi, OC However, what was supposed to Training, Ang Mo Kio Police Division. be a straight-forward arrest quickly escalated into a crisis situation. One Touching on takeaways from the of the persons in the unit held another exercise, Lieutenant Yap Tzyy Kae, 3 person hostage using a kitchen knife, Rota Commander, Ang Mo Kio while demanding that officers leave the Fire Station, said, “Communication unit. At the same time, a third person between the HT agencies is the key threatened to set the unit ablaze using ingredient for mission success.” a lighter and LPG gas, while sitting SSI Danker Sylvester Gary, Team precariously at the HDB window ledge. Leader ‘D’, Ang Mo Kio North NPC, Police and SCDF officers were quickly who was also the Team Leader in- activated to the scene to render charge of managing the incident, assistance. SCDF’s DART team was shared, “This exercise helped us in also mobilised to support the rescue identifying our respective shortcomings. efforts. Through effective communication and collaboration, we were able to resolve Coordinated action the situation.”
Officers from the three agencies “This exercise brought insight into worked together to diffuse the how the three different agencies in situation, protecting life and property HTNS can come together as a team to and apprehending the culprits while handle a very probable situation,” said securing evidence of the offences at Assistant Superintendent Lim Wee 1 4 the same time. Beng, Officer-in-Charge Supervision The officers seized a window of “F”, CNB. Exercise Hydra, a Home Team Northern Sector opportunity during negotiations with On the whole, the joint exercise (HTNS) Joint Operation Readiness Exercise, was the culprits to arrest them. By SI Fairooz Bin Mohamed Jurimi, has allowed the three agencies to Ang Mo Kio Police Division EXERCISE conducted at the Ang Mo Kio Fire Station on Describing the actions of the role strengthen working relations and 19 February 2014. The exercise was a players, Major William Loh, 3rd CD glean significant learning values in managing similar incidents. collaborative effort between the Ang Mo Kio Division SCDF, said, “(It was) like watching a Hollywood Blockbuster “The officers from all three agencies Police Division, the Singapore Civil Defence Force - Really good role-playing from the rd have worked hard to put the exercise (SCDF) 3 CD Division and the Central Narcotics SPF and SCDF DART unit. The role together,” said Deputy Superintendent Bureau (CNB) Supervision “F”. The exercise players responded to the reaction of of Police Teo Zi-Ming, Head Operations the exercise participants appropriately, aimed to test the incident management protocols and Training, Ang Mo Kio Police which added so much realism to the Division. “The exercise has been and operational capabilities of the three HTNS exercise.” beneficial and we most certainly hope agencies in jointly managing a hostage incident. to have even more of such tri-agency HYDRAA HOME TEAM NORTHERN SECTOR JOINT EXERCISE exercises in the future.” SSI Mohd Farouk B Mohd and Sgt Muhammad Faizal B Abdullah, Ang Mo Kio Police Division 12 POLICE LIFE POLICE LIFE 13
A global database through INTERPOL FIGHTING CRIME he SPF is an active member of INTERPOL (comprising 190 member HEAR countries) and ASEANAPOL FROM THE OFFICERS WHO WORK WITH FOREIGN LEAS THROUGH By SC Mok Wen Jie T(comprising 10 ASEAN member countries and five Dialogue Partner countries – Australia, China, Japan, South Korea and Through my interactions with foreign law enforcement New Zealand). counterparts, I have gained a better understanding of their This enables the SPF to leverage an extensive regional and international network work, and also forged closer relationships with them. I INTERNATIONAL of LEAs for information-sharing and enhance am able to tap on these relationships when conducting collaboration against transnational crime. This network includes existing databases investigations that involve other jurisdictions. This in turn and a secured communication system. has led to positive outcomes for my investigations, and in COLLABORATION The International Cooperation Department certain cases, we were able to recover some of the losses With the increasingly international nature of crime, cooperation between the (ICD) acts as a gateway for LEAs to get Singapore Police Force (SPF) and its counterparts worldwide has become a in touch with the SPF, usually when there for the victims. are no established points of contact. When vital part in combating crime. Some departments let us in on how they facilitate foreign LEAs request for information from Mr Lim De Wei Commercial Affairs Department the SPF’s collaborations with foreign law enforcement agencies (LEAs). the SPF, we approach it in a few ways. Team Leader, International Cooperation Branch
I nurture strategic partnerships between the CID and its counterparts in the regional Police and law enforcement agencies. I am also the point of contact for police liaison officers of foreign diplomatic establishments based in Singapore. My work tackles the transnational nature of crime. As criminal organisations build networks across boundaries, so must police agencies. I am proud of the work of my team and grateful for the assistance of our partners, as it helps further the SPF mission of preventing, deterring and detecting crime. I am doing work that matters.
Deputy Superintendent of Police Alex Ng Ping Khuen Criminal Investigation Department Head, Liaison Branch
As the saying goes, ‘no man is an island’. Similarly, in today’s increasingly borderless world, no country can work alone to curb crimes. Criminal syndicates and criminals are able to commit crimes from the comfort of their homes. As such, it is important for the Police organisations of every country to be able to join forces and fight crimes. This may be in the form of joint operations, assisting one another in criminal investigations or simply, sharing of criminal information or Police knowledge. Hence, the importance of International Collaboration amongst law enforcement units cannot be stressed more enough.”
Inspector Colin Teo International Cooperation Department Operations Officer, International Operations Division
SSgt Edwin Lim Jia Zhong 14 POLICE LIFE POLICE LIFE 15
A multi-pronged approach to communication VOICES FROM THE BLUE One approach is using INTERPOL’s secure communications system, I-24/7, to exchange information with other INTERPOL member CASE STUDY countries on investigations and other law enforcement matters. OF INTERNATIONAL COLLABORATION INTERPOL Singapore promotes cooperation and facilitates communication between law enforcement agencies in Singapore and their foreign counterparts by serving as a gateway for the Arrests across Asia in INTERPOL-led operation targeting exchange of information. illegal soccer gambling networks 18 July 2012 The INTERPOL National Central Bureau (NCB) for Singapore is the designated point of contact on transnational police matters for early 300 people have been “This latest SOGA operation has the INTERPOL General Secretariat, INTERPOL regional offices arrested in an INTERPOL again underlined the results which and all INTERPOL member countries. In addition, the Head of coordinated operation run ahead can be achieved through national and INTERPOL Singapore is Director ICD, who is assisted by Head Nof and throughout the EURO 2012 international police cooperation in International Operations Division (IOD) and his staff. championships targeting illegal soccer breaking up illegal gambling dens and gambling networks across Asia. the criminal networks behind them,” said Besides the I-24/7, the INTERPOL electronic Automated Search Crusade Yau, Head of the Organised Facility provides access to various INTERPOL databases. These During the two-month long operation, Crime Branch with INTERPOL’s Drugs include the Nominals (Notices/ Diffusions) database, which enables law enforcement officers across China and Criminal Organisations unit which tracing of fugitives for investigative work; and the Stolen and Lost (including Hong Kong and Macau), coordinated the operation. Travel Documents database, which has been extended to the Malaysia, Singapore, Indonesia and Immigration & Checkpoints Authority to facilitate the instantaneous SOGA IV brought together officers from Vietnam carried out more than 200 raids screening of passports at the point of immigration clearance. INTERPOL National Central Bureaus on illegal gambling dens, estimated to and other law enforcement agencies in In addition, the SPF also leverages the NCB channel to benchmark have handled around USD 85 million the participating countries in a series of against other notable international partners’ best practices and worth of bets. meetings, including the INTERPOL Asia LIFE AS A internal processes. An example would be the request by the SPF Pacific Expert Group on Organized crime Conducted between 1 May and 1 July, through the NCB channel to obtain traffic accident statistics from and operational training workshops. our law enforcement counterparts in Hong Kong. Operation SOGA IV – short for soccer gambling – was the fourth action of its In total, the combined four SOGA FEMALE The establishment of the INTERPOL Global Complex for Innovation type coordinated by INTERPOL and was operations have resulted in more than (IGCI), due for completion in September 2014, will open up new timed to coincide with the end of major 7,000 arrests, the closure of illegal avenues for the SPF to enhance international cooperation with national football leagues across Europe, gambling dens which handled more TRAINEE our foreign counterparts. It will also enhance the capabilities of the than USD 2 billion worth of bets and the and the UEFA championships in addition T/ SGT Cassandra Lee Wen Ting international policing community to tackle emerging crime trends. By to EURO 2012. seizure of nearly USD 27 million in cash. Training Command Thus, we can look forward to even closer collaboration between INTERPOL and Singapore in police operations, capacity building Source: http://www.interpol.int/News-and-media/News/2012/N20120718 joined the Singapore Police Force confusing at times. Leading the squad and training, as well as combating cybercrime. (SPF) because of my interest in the with the drill commands given in Malay profession, the strong preference for had helped me improve my confidence Being a woman has not stopped Ia job which is non desk-bound and one and voice projection. Furthermore, me from joining the Force, nor did that provides opportunities for me to I learnt to be more responsible and engage in hands-on work. Furthermore, accountable for the equipment issued it spare me from any hardships of as a people-oriented person, I hoped to to me. OTHER CHANNELS interact with the public and engage the training. I had not experienced any TO FACILITATE POLICE-TO-POLICE COOPERATION community in Singapore. The training has also taught me to be efficient in carrying out any work preferential treatment of any sort. Bearing these in mind and after much given to me. I am thankful for the consideration, I made the decision to personal growth I had achieved during Male and female trainees were The SPF signs MOUs with our key foreign Participating in key regional and sign up with the SPF immediately after the training, such as accomplishing Memorandums counterparts to strengthen regional and Regular participation international conferences and workshops treated equally. the completion of my studies. marksmanship in shooting and bringing of Understanding international partnership through joint in conferences and enables the SPF to: my fitness to a whole new level. The (MOUs) operations, information exchanges and workshops Learn about emerging crime trends 1 An intriguing experience training has definitely helped to prepare training developments. and counter-measures. The training life in the Training me to be a competent Police Officer. 2 Understand the use of technology to Command so far has been eye- enhance and facilitate policing work. opening. We were exposed to a diverse An equal playing field 3 Strengthen existing law enforcement range of cases as well as of differing Being a woman has not stopped me The SPF interacts both formally and networks and explore opportunities complexities, which aim to prepare us from joining the Force, nor did it spare Regular bilateral informally with our foreign counterparts for policing collaboration with our to carry out our duties competently. me from any hardship during training. meetings and at such events to discuss operational, foreign law enforcement counterparts. We learnt to be quick thinkers to react I did not experience any preferential of sports events investigative and training matters. to different situations. I certainly found The SPF uses this unique and direct any sort. Male and female trainees are the training interesting as it enabled us Secondment of communications channel with our treated equally. to experience situations that members officers to INTERPOL counterparts to enhance exchange of of the public seldom see. and deployment information and facilitate investigative and Though I am not required to serve of Police Attachés operational requests. The attachés also As a female trainee, the challenge National Service like my male Such visits facilitate mutual sharing of overseas serve as the SPF’s “ambassadors” and I faced at first was the difference in counterparts, I am glad for the equal Frequent best practices and policing knowledge, and help to enhance our standing in the eyes of culture. During the first few weeks, opportunities the SPF has provided exchange of visits help with benchmarking of processes and our foreign law enforcement counterparts, I had to adapt to the regimentation me. It has allowed me to serve my harnessing technology to enhance policing thereby easing any downstream policing which included activities like marching country and I am proud to be a woman work. cooperation. and understanding drill commands Police Officer in the SPF. which were in Malay. It certainly got
T2T Issue 16 Photography Team 16 POLICE LIFE POLICE LIFE 17
Ms Maszita Binte Mazali Operations Team officer, ONE STEP Traffic Police Department Promoted to Senior Staff Sergeant (SSS)
Traffic accidents, drink driving, hit-and- run and road block dash throughs - SSS Maszita has seen it all. She is an operator in the Traffic Operation Command Centre (TOCC). Her role is to coordinate police By SSgt Edwin Lim Jia Zhong HIGHER response to traffic incidents such as The Singapore Police Force (SPF) promotes accidents and traffic congestion. SSS Maszita dispatches Traffic Police officers outstanding uniform and civilian officers annually down to manage the scene and to ensure to recognise their hard work and commitment to the traffic conditions return to normal as soon as possible. She also provides assistance police mission. Police Life caught up with three recently and guidance to drivers involved in promoted officers to understand more about their job accidents prior to the arrival of the Traffic and what keeps them motivated to excel. Police officers. During large-scale events such as the Formula 1 Singapore Grand Prix and various running and cycling events, SSS Maszita also helps to manage and monitor the traffic situation.
“Being an operator in the TOCC is not easy. The job is mentally straining as there are a lot of things happening and you need to be alert at all times to ensure these incidents are properly managed. I owe everything, including my promotion, to my colleagues and family who never fail to support me and motivate me to perform my duty wholeheartedly,” said SSS Maszita.
Mr. Tan Fong Chin Head, Securities Fraud Branch 1, Commercial Affairs Department Mr. Mohamed Hafiz Bin Mohamed Ali Executive Officer, Promoted to Commercial Affairs Coastal Patrol Craft, Officer Grade 10 Police Coast Guard Many would shun away from analysing Promoted to Assistant page after page of statistics and Superintendent of Police (ASP) numbers, but for Mr. Tan Fong Chin, it’s just another day in the office. The The task of keeping the Singapore Head of Securities Fraud Branch 1 Territorial Waters safe in the handles investigations into cases that Southern region of the island lies on the shoulders of ASP Hafiz and involve securities fraud and security his team. The Executive Officer market misconduct. These would assists the Commanding Officer of include offences like market rigging, the police vessel to carry out their giving of false leading statements and policing duties. ASP Hafiz’s team insider trading. projects police presence to deter A high-profile case he handled was and detect would-be intruders from the one involving Ren Ci Hospital’s attempting to enter our territorial former Chief Executive Officer Shi waters. The team also patrols the Ming Yi. Although his team had a lot water encompassing Pedra Branca of documents to review, they were to deter potential sea robberies. ASP Hafiz conducts trainings to ensure given only two months to complete the that the officers under his watch are investigation. They worked very hard well-versed in operational procedures and managed to successfully wrap up and knowledge. the investigations on time.
“The rank is not the driving factor “I’m grateful to my supervisors for all for me. Recognition through just a the opportunities that they have given simple nod would suffice. I’ll continue me. I also want to thank my team. I to do what I do best in discharging would never achieve anything working my duties as a police officer,” said alone. It’s all down to the hard work the ASP Hafiz. team has put in.” said Mr. Tan.
SSgt Edwin Lim Jia Zhong 18 POLICE LIFE POLICE LIFE 19
HERITAGE
By Sergeant Ryan Danial Jurong Police Division SIMPLEFOR OUR THAI TIPS FRIENDS Police officers take a different approach in sharing tips on how workers can safeguard their hard-earned money.
abour Day is a public holiday to with Jurong Police Division’s new commemorate and honour the exhibition booth. sweat and toil of workers. This LLabour Day, The Office of Labour Don’t be a victim of theft Affairs, Royal Thai Embassy, held The new booth carries a crime their annual Labour Day celebrations prevention banner, which served as at the Bukit Gombak Stadium. It was visual aids when the crime prevention a departure from the usual venues advisories were given to Thai workers such as the Golden Mile Complex and with the help of interpreters from the Kallang Riverside Park, but over 1000 Royal Thai Embassy. The workers, Thai workers from all across Singapore many of whom are residing in still turned up in droves to join in dormitories all over Singapore, were the celebrations. given simple tips to prevent themselves By the invitation of the Royal Thai from falling victim to theft. These Embassy, officers from Bukit Batok include keeping money in the banks, Timothy Goh Neighbourhood Police Centre’s (NPC) stowing valuables in their lockers By The New Paper THERE’S NOWHERE LIKE THIS Community Policing Unit (CPU) and using good locks to secure their Source: The New Paper © Singapore Press Holdings Limited. Reproduced with permission. participated in the celebrations for the lockers. With the tagline “Keep It, Lock first time and took the opportunity to It or Lose It”, the workers learnt how Old Police Academy said to be demolished end of the year. reach out to hundreds of Thai workers to safeguard their hard-earned money; Former instructor says: There’s nowhere like this money that could mean their families’ aving a drowning female cadet It is a far cry from its glory days, when ‘Daddy, we’re not policewomen,’ when Mr Kanthan can also claim to have entire livelihood. was one of the most memorable the sounds of thousands of marching I sent them to school,” he said. trained many of Singapore’s prominent A Thai language version of ”The things he did as an instructor at feet could be heard echoing across figures including Mr Masagos Zulkifli, Choice”, a video by the Singapore Sthe Old Police Academy. its grounds. His two daughters are now 30 and 31. Senior Minister of State for Home Police Force, was also screened at the Affairs and Foreign Affairs; Mr Soh Wai Marrying her later would be another Walking across the now quiet grounds, At an age when many people are booth’s twin television sets to remind Wah, director of the Singapore Prisons significant life event for him. Mr Kanthan is struck by a flood of thinking of retirement or relaxing, the workers to think about their families Service; and Mr Leo Yip, chairman of memories from his days here. Mr Kanthan wakes up every day and livelihood first if the thought of the Economic Development Board. He is now an instructor with AETOS at 2.30am to prepare for his work committing a crime ever occurred in Security Management and the cadets “This used to be an obstacle course... day before leading exercises for his “I used to say to my instructors, ‘Train their minds. now are young enough to be his this was a boxing ring, this used to be trainees at Aetos at 5.30am daily. them well because one day they’ll grandchildren. a hockey field,” he said as we toured become leaders.’ And now they are.” A beautiful end to the day the place. “I always say to them, ‘How old are But retirement is the last thing on his To round off the celebrations and in your fathers? I could be a grandfather His favourite place in the academy? mind because of those happy times at The spaces he points at are now either an exercise of football diplomacy, and I still run faster than you,’” he said The soccer field, where he would the academy. boarded up or stand empty, with no two of our very own CPU officers, with a laugh. lead a group of about 600 trainees visible traces of their history. Station Inspector Noryatiman and For 23 years, fearsome instructor in exercises every morning, before Staff Sergeant Sun Sijia, joined Sri Kanthan, 65, known as the Black Mr Kanthan said the academy used to Finding Love selecting a squad of “lucky” ones to Thailand’s Ambassador to Singapore Panther, served at the academy in be a lively place. follow him for a run. The academy was where he met his and staff of the embassy in a battle of several roles — physical training “On Friday and Saturday nights, there wife under unusual circumstances. When asked how he feels about the sexes VIP match. It ended with a instructor, range instructor and used to be boxing matches here. the academy being demolished, his 4 – 2 victory for the male team. It was a company commander. He said: “At that time, I wasn’t eyes moistened. sweltering day but everybody enjoyed Every six months, we would have The academy, located at Thomson, interested in girls. But there was this themselves. soccer and rugby matches as well as He said haltingly: “I feel very sad. This officially closed in 2006 and relocated young lady who was a trainee with (an cross country events.” is a wonderful place, you won’t get a to Choa Chu Kang. auxiliary police group). One swimming Deputy Superintendent of Police place like this anywhere else... lesson, I was the instructor on duty Jeremy Ang, Commanding Officer of Mr Kanthan left the force in 2004. The old building will soon be seeing and she was drowning. “I’ve been everywhere, but Bukit Batok NPC, said “Opportunities its last days. TNP understands it will “Things have changed here,” he said. the fields, trees and flowers.. to reach out to 1000 Thai nationals on be demolished late this year or in early “I threw her a float, but she panicked it’s a beautiful place you cannot any given day do not come easy. I’m 2015 to make way for an MRT station Although he left the force 10 years ago, and started to sink, so I dived in to find elsewhere. grateful that the Royal Thai Embassy and a condominium. he feels his time spent there continues grab her and pull her ashore. invited Bukit Batok NPC for this event. to influence his lifestyle till this day. “Here, we trained leaders, men, I hope the Thai workers will go on to These days, only a few active units “That’s where the love blossomed.” scholars.” share these important messages with doing administration and logistics “I’m still a very disciplined person. My their peers.” occupy the premises. daughters sometimes have to tell me, Two years later, they got married.
SSgt Edwin Lim Jia Zhong Sgt Ryan Danial, Jurong Police Division 20 POLICE LIFE POLICE LIFE 21
Ms Loh Jin Feng By MORE THAN Home Team Volunteer Network My work allows me to get messages across to many listeners and I try to include some road safety advisory in my programme whenever possible.
Mr Qiu Sheng Yang JUSTIN A THE VOICE CITY (also known as Yeow Sang Yang) “ served my National Service with headlights at 7 pm. Many people do the Singapore Police Force in 1976 not understand why and might not even and I’ve not been able to toss out know that it is illegal not to do so.” myI Police uniform since then,” Mr Qiu Sheng Yang (also known as Yeow “I will explain that it is not because Seng Yong) quipped in jest. Singapore’s roads are not well-lit. The lights are to make your vehicle more Mr Qiu joined the VSC in 2000 and visible to other motorists so that it is was posted to the unit’s public affairs safer for all road users.” department, in charge of publicity and His public persona, however, was not translation work then. always in his favour. An Executive Producer/Presenter at “I found it challenging to do patrolling Capital 95.8FM, Mr Qiu Sheng Yang is work because members of public a familiar voice and a household name recognise me and would get confused for many of us. with my identity,” Mr Qiu recalls some of For almost a decade, the veteran radio the challenges he faced and the days broadcaster also hosted many highly- when he, like other VSC officers, had rated variety shows and current affairs to fulfil at least 24 hours of volunteering is just enough to equip these new In 2010, Mr Qiu Sheng Yang was programmes on TV. work per month. recruits with some information about awarded the Excellence Service the organisation and basic policing Award (Silver) by the PS21 Office. “I do this because the audience trust me,” “Although I tried my best to fulfil the knowledge. Mr Qiu pondered over why he joined required hours, my irregular working He also won an Individual Commander’s the VSC. hours increasingly made it difficult for They do not carry arms nor perform Award (Traffic Police) in 2011. me to schedule my time.” patrolling duties with the regular “I see myself in a unique position and officers. “I am thankful that my employer is very I cherish the opportunity to serve the In 2011, the Staff Sergeant (SSGT) (V) supportive of my volunteer work,” he public.” made the decision to convert to the Instead, Hon VSC officers need to counted his blessings. Honorary VSC (Hon VSC) specialist fulfil a minimum of four duty hours per To him, this is not about national scheme. month which is equivalent to a lecture Mr Qiu Sheng Yang is the first service or free publicity. It is his way of or an advisory session. MediaCorp artiste to join the Hon VSC giving back to society. The Hon VSC specialist scheme was specialist scheme. created in 1996 so that individuals with Now, Mr Qiu conducts road safety talks “My work allows me to get messages specialised skills like IT, Media, Legal at various Residents’ Committees, Bus The VSC has also recently appointed across to many listeners and I try to and Psychology could also contribute Driver Associations or larger scale two more MediaCorp artistes - Mr Pierre include some road safety advisory in to the Force. road shows at least twice a month. Png and Mr Cavin Soh — as Hon VSC my programme whenever possible.” specialist officers. Newly appointed Hon VSC officers His commitment and contribution to the “For example, I will always remind only need to go through a three-day road safety education and outreach motorists to switch on their vehicles’ orientation training programme which programmes has not gone unnoticed.
Thought you spotted Mr Yeow Seng Yong (Qiu Sheng Yang) in the Police uniform? You are right. It was him and no he hasn’t switched
careers. Off the air, he is educating members of the public at road To find out more about the Volunteer Special Constabulary, please log on to www.htv.gov.sg shows about road safety and crime prevention as an Honorary Assistant Superintendent of Police (Specialist Volunteer officer) with the Volunteer Special Constabulary (VSC). Home Team Volunteer Network caught up with him recently and in surprisingly found out that his policing background can be traced all the way back to 1976.
Joseph Lui, VSC and Mr Yeow Seng Yong 22 POLICE LIFE POLICE LIFE 23
ETOS Security Management, In order to become an APO, candidates National Day celebrations, Formula collaboration is in place to ensure that The Singapore Police Certis Cisco Security and have to undergo specialised training in One Night Race, Marathons, Chingay public safety is always accorded the ENSEMBLE FOR Force (SPF) has been in Singapore Airport Terminal the area of vocation they are assigned Parade and International Summits highest priority. AServices Auxiliary Police Force are the to after a six-week APO basic course. in Singapore. APOs have been also The increasing operational demands the forefront of the nation’s Officers undergo trainings in physical deployed for traffic marshalling duties three forerunners playing their part in call for a more balanced distribution fitness, unarmed tactics, as well as together with the Traffic Police officers. frontline safety, security the safety and security of the nation. of duties in this dynamic partnership handling of firearms. Escorting cash For more than a decade, APFs have between SPF, AETOS and Certis Cisco. and law enforcement. The and valuables, escorting person in The increasing operational demands ensured its services add value to the call for a more balanced distribution inclusion of Auxiliary Police custody, surveillance and security in With the need for safety, security and public and to the SPF. of duties in this dynamic partnership banks and important installations are surveillance ever-present, the services Forces (APFs) and other between SPF and the APFs. SAFETY & just some of the duties APOs can be provided by the APFs are crucial and private security agencies to Auxiliary Police Officers (APOs) and deployed to render their services. Their With the need for safety, security and serve as a complementing factor to Security Officers (SO) are trained to presence in these areas has given the supplement the Police Force surveillance ever-present, the services the SPF’s effort. This partnership has perform specific and niche duties that public a sense of assurance as well as provided by the APFs are crucial and proven to be a boost for both forces in has been vital for years. a strong deterrence against crime. require a keen eye for detail. These serve as a complementing factor to terms of manpower. This collaboration areas include commercial, industry SPF and the APFs have been working the SPF’s effort. This partnership has is in place to hold public safety at SC (NS) Mohamed Feroz Jahan S/O Jamal Mohamed, security, checkpoint duties and also hand in hand in many events and proven to be a boost for all in terms the highest priority in line with a high SECURITYBy Public Affairs Department inmate escorts. exercises. Some examples are the of manpower concerns. Also, the standard of professionalism.
Singapore Police Force 24 POLICE LIFE POLICE LIFE 25
In one word, professional. Singapore Police officers are some of the most professional and passionate individuals I have ever worked with.
Mr Robert Mcfadden Senior Vice President Soufan Group
hough many would rather not came closer than anyone to preventing through their extensive behavioural During the interview, instead of end up at an interrogation the 9/11 attacks in 2001. sciences research findings. Many of conventional interrogation techniques room, there is definitely an air of the participants found the techniques (cold room, poor lighting, no windows), Tmystery on what would be inside. Together, the two men were present presented by the Soufan Group were the course encourages building at the Home Team Academy for the indeed different and new. a more approachable environment However, a talk with Robert McFadden, Evidence Based Interview, Intelligence by adding windows and adopting a Senior Vice President from the Soufan & Interrogation (EB3i) Basic and Stephanie Chan, who works at the softer approach. group, who only two and a half years Advanced course. Home Team Behavioural Sciences ago retired from the Naval Criminal Centre (HTBSC), was particularly Mr Imran sees this approach benefiting Investigative Service (NCIS), shed light The objective of the EB3i is to train impressed with the Soufan Group’s him when he interviews witnesses. on what he and his company believes, Home Team officers on how to obtain evidence based research. Furthermore, he feels that the proven a real interview should be. reliable and accurate information research done by the company and and intelligence. “You need to give a reason or support shared to him in class has changed his “I can tell you what you won’t expect to anything you do. I felt that they were perspective on interrogation. Looking The course will also explore how from us. You won’t expect a bright able to do that well with their research,” forward, both Mr Imran and Ms principles and strategies drawn from light glaring at your eyes, loud music, shared the 26-year-old. Chan eagerly anticipate the practical allied fields as behavioural science slamming a telephone book down sessions in the days to come, which is can be applied as an integrated the table,” shared the 55-year-old For Mohammed Imran Bin Mohammed the hallmark of the EMB3i courses. model for conducting interviews and Mr Mcfadden. Ayub from the Commercial Affairs interrogations. Department (CAD), he feels excited to “The officers in the training programme Mr McFadden joined the Soufan Group “Based on sciences and practical finally have the opportunity of learning are really experienced, what we are in 2011, after accepting an offer from knowledge, we want to provide the from a leading group in the area of doing through practical sessions and long time colleague and friend Ali tools to enhance the capabilities of intelligence and interrogation. role playing is building upon their Soufan, the Chief Executive Officer IOs (Investigation Officers), to conduct foundation to give them the necessary (CEO) of the Soufan Group. a clean, thorough and effective “What they teach us is pretty new to me experience,” said Mr McFadden. investigation,” shared Mr Soufan. in terms of practice. It is not just a one- Mr Soufan is also well-known for his way transfer of information between At the end of the interview, we asked work on high profile terrorism cases Training in this case, is presented me and the interviewee, but a sharing both Mr Soufan and Mr McFadden and was even described by a New to participating officers of the Home of information instead.” said Mr Imran. what they thought about the Singapore Mr Win Kwang Siang Soon Police Force (SPF). By Yorker article in 2006, as the man who Team, in an interrogation context Home Team News, Ministry of Home Affairs “There may be a lot of differences with THE SECRET the way law enforcement operates. But in terms of cultural cooperation, TO AN EFFECTIVE Singapore is very strong. We don’t see that sometimes in different areas INTERVIEW around the world,” said Mr Soufan. From a Research standpoint, Mr Mcfadden, who has done many The Home Team School of Criminal Investigation recently began collaborative projects with the SPF, the Evidence Based Interview, Intelligence and Interrogation feels that the SPF has been able to effectively leverage on Singapore’s (EB3i) courses for Home Team officers. The trainers come from unique circumstances from its cultural the ‘Soufan Group’ based in the United States, and comprise harmony to distinct societal makeup. expert trainers who had worked at the US FBI and Naval Criminal “In one word, professional. Singapore Investigative Service (NCIS). But what exactly are our officers Police officers are some of the most learning about? Home Team News chats with Soufan Group professional and passionate individuals founder Ali Soufan and course participants to find out more. I have ever worked with,” shared Mr Mcfadden.
Home Team News, Ministry of Home Affairs 26 POLICE LIFE POLICE LIFE 27
eputy Superintendent of Police in the case. Both perpetrators were (DSP) Burhanudeen Bin Haji apprehended and Mdm Ng was Hussainar has conducted released unscathed. Dmany investigations for various crimes in his 26 years in the Force. Of all An intense twelve hours the cases, the investigation into the The happy outcome did not come kidnap of Mdm Ng Lye Poh, mother of By Ms Jinnie Chew easy. Assistant Commissioner of the chief executive of the Sheng Siong Police (AC) Adrian Quek, Assistant A BUT supermarket chain, on 8 January 2014 Director, Major Crime Division, CID, is the one he is most satisfied with. SIONG said, “The entire team had to work “Even though the investigation lasted together proficiently under very SATISFYING CASE for just 12 hours, it was the longest 12 difficult and testing circumstances. In hours I had because we were thinking this instance, the safety of the elderly whether the victim was safe,” said victim was our top priority.” The worry Singapore’s first kidnapping case since 2003 was solved within 12 hours. DSP Burhanudeen, who is Officer- was exacerbated given Mdm Ng’s in-Charge Team ‘A’ in the Special many medical ailments which require Some of the officers share what they felt about solving the case. Investigation Section (SIS) of the daily medication. police entities during the operation. their training and their experience to Criminal Investigation Department Although kidnapping for ransom is resolve the case. Superintendent of Police Deculan (CID). He was speaking to the extremely rare in Singapore, the police Goh, Head SIS, said, “The tension media on 15 January 2014 before stand ready at all times to respond and The officers’ quiet confidence and pride was very high from the point when the the presentation ceremony for the tackle these serious crimes.” could be felt during the ceremony. AC Minister for Home Affairs Operational accused told our informant to drop off Quek humbly shares, “When we do Excellence award. the money. We were on heightened Just focused on our job, we do not expect any awards alert throughout the whole period.” resolving the case or rewards. When the case is reported, The CID and Police Intelligence we will do our very best to tackle the As AC Quek said, “The successful Department (PID), four SPF teams DPM Teo commended the officers crime.” and thirty-nine CID and PID officers resolution of this case can be primarily during the event and said that the received the award from Deputy attributed to three key factors: the timely incident has shown that the officers Work continues for DSP Burhanudeen Prime Minister (DPM) and Minister reporting by the victim’s family, the have the “ability to think on their feet and his team as they ensure “that this for Home Affairs, Mr Teo Chee Hean, willingness to trust and cooperate fully (and) to adapt” and have “a good case will be successfully prosecuted in recognition of their outstanding with the police, and close collaboration sense of mission”. He was heartened and (that) the accused will face the full performance and excellent teamwork and coordination amongst the various that the officers effectively used all brunt of the law.”
SSgt Edwin Lim Jia Zhong 28 POLICE LIFE POLICE LIFE 29
A whopping 837 Singapore Police Force (SPF) officers
By SC Mok Wen Jie were awarded the Excellent Service Award (EXSA) for SERVICE THROUGH 2013 last December, a national award that recognises individuals who have delivered outstanding service. 837 It is an increase of 27.4% of SPF officers receiving SPF officers awarded the award from 2012! Five awardees shared how to SIMPLE ACTIONS the EXSA 2013 provide excellent service in any situation.
Put yourself Staff Sergeant (SSGT) Jacky Ang from Always show SSGT Cheong Kwok Leong, an Interactive I’ll give my Mr Joshua Ow is an Infocomm Officer Listen, be Like Mr Ow, Station Inspector (SI) Benson Nanyang Neighbourhood Police Centre Proactive Patrol Officer (IPPO) at Ang Mo (Operations Support Section) in the Khng is an Infocomm Officer, albeit under in the (NPC) Team ‘A’ is a EXSA Star award empathy not Kio South NPC, was specially mentioned fullest support Police Technology Department (PTD). patient and do the Infocomm Service & Support Division of recipient in 2013. Previously awarded the by residents who knew him through his He was awarded the EXSA Gold award the PTD. He was also awarded the EXSA customer’s shoes, EXSA Silver award in 2012, he relates his sympathy, put frequent visits to the residents. He was to anyone with for excellent service while assisting in not jump to Gold award for excellent service during his understand story of how simple actions can make a awarded the EXSA Star award. Information Communications Technology daily course of work which involves serving difference to another person’s day. yourself into my best efforts (ICT) Support for Police operations. “It is conclusions. fellow SPF officers in terms of ICT support. and observe other people’s In addition to the tip above, he shared: when attending my personal belief that ‘what goes around, Only by doing “At around 9.30pm one night, a complainant “I would usually read up on daily briefing/ comes around’, and I would give my fullest “I believe that it is important to be sincere customer and his daughter entered the NPC. I shoes and ground reports and plot my shift work to requests or support when attending to any requests or so can you and have the right attitude,” mused SI observed that the complainant was in a accordingly before the start of every shift. incidents,” Mr Ow said. Khng. “By being passionate and genuine in behaviour to foul mood, so I greeted him with a smile trust your As an IPPO, I would either walk or cycle incidents. understand the serving your customers, it paves the way and enquired politely his purpose of around the areas concerned to project His colleague, Infocomm Officer Neo Chang for going the extra mile, making the day provide better coming to the NPC. He was here to redo training and police presence and most importantly to Feng, added: “He is able to learn from every requirement for your satisfied customers and feeling a a Death Certificate as it had an error, and interact with residents to show them we situation, adapting to any challenge he sense of self-satisfaction. “ service highlighted his unhappiness regarding the experience. are indeed listening and addressing their faces. He also treats all his customers with or problems error and the need to come back again. I security concerns.” equal sincerity, trying to better understand SI Leong Wing Whye can attest to SI explained to him the reason for such a each customer’s needs, thus providing the faced by your Khng’s great service attitude. “Whenever necessary procedure in an understanding best service that he can offer to any and customers. he (Benson) receives a call from a customer and composed manner, assuring him that I every customer.” requiring assistance, he always responds will try my best to have the Death Certificate promptly, providing direct assistance via redone as soon as possible. the phone when possible. He also follows up quickly via emails should the customer While working on the corrections, I require more instructions or assistance.” overheard the complainant conversing with his daughter about making photocopies of the death certificate to give to their relatives in order for them to apply for leave and for their children to be excused from going to school. However, it was already late at night and all the shops were closed. I offered to provide a few copies of the document, and he was delighted that I was observant and showed initiative to help alleviate some of the problems he faced.”
SC Mok Wen Jie 30 POLICE LIFE POLICE LIFE 31
ix Home Team officers at the Istana on 21 May 2014. The were newly appointed to President also expressed his gratitude CELEBRATING THE the Honorary Aides-de- to all the existing and new HADCs SCamp (HADC) Corps this year. and their families for their dedication The Corps is made up of specially and support. selected, highly competent officers from the Singapore Armed Forces, Familial understanding and support SPF and SCDF, committed to are also what 26-year-old Assistant upholding the dignity and honour Superintendent of Police (ASP) PRESIDENT’S of Singapore’s highest office and Tan Yong Liang cherishes and is national representation. thankful for.
Ms Mabelle Yeo By Honorary Aides-de-Camp (HADCs) “My wife and parents fully empathise Home Team News serve as special aides to Singapore with the very likely scenario that I will be AIDES President Mr Tony Tan and perform away from home performing my HADC a wide range of duties including the duties on certain weekday evenings, organisation and management of weekends and even public holidays. Forty-eight specially selected officers from the state events, ceremonies and visits They are my greatest source of by foreign dignitaries and diplomats. motivation and support, and it touches appointed for 2014/15 that night. The said ASP Tan, who is one of the five Singapore Police Force (SPF) and Singapore Civil They also plan events and Open me deeply that they express their care 48 Home Team officers will each serve SPF officers appointed to the HADC Defence Force (SCDF) were appointed as the House days at the Istana that include through their actions. For instance, my the President’s Office over a minimum role for the first time. the general Singapore public. President’s aides on 21 May 2014. These Honorary father has volunteered to be my driver term of three years. whenever I need to make my way to Sharing the excitement is fellow new “Your commitment in putting the many “We will be going through challenging Aides-de-Camp (HADCs) will represent and uphold the and from Istana (or any other off-site HADC Deputy Superintendent of extra hours of hard work, on top of your moments and long hours together. President’s Office in a wide spectrum of state functions locations) for my HADC duties!” Police (DSP) Cheryl Lee Wan Ling. primary duties, to plan and manage Hopefully, through the shared “It is a great honour to be selected for and duties. Home Team News caught up with two of the these events is much appreciated,” In addition to the six newly appointed experience, I will learn different this appointment!” said the resplendent newly appointed HADCs at the Istana that night. said President Tony Tan after the HADCs from the Home Team, 42 working styles and develop strong 33-year-old Commanding Officer of official appointment ceremony held HADCs from SPF and SCDF were re- and lasting bonds with fellow HADCs,” Orchard Neighbourhood Police Centre.
“I am excited about sharing a part of Singapore history and heritage with Istana guests. The Istana is a place rich in history and it is a part of our Singapore heritage…there is much to learn about it! Being able to share this with visitors and guests during events such as the Istana’s Open House days would indeed be a privilege.”
When asked how her capabilities as a Police officer will help in her new appointment, DSP Cheryl Lee replied confidently: “As an SPF officer, we have always been reminded to expect the unexpected, and have many experiences of having to manage contingencies...hence the ability to quickly respond and recover to handle unexpected situations will be one thing that will help in this appointment.”
She also acknowledged that an HADC’s role is far from easy. “There may be some misperception that being a HADC is something glamorous... from what I hear from past HADCs, there is indeed a lot of hard work behind the scenes and we are all mentally prepared for that,” she said, elaborating that “regardless of the type of duty, whether it is ushering, welcoming Istana guests, co-ordinating events, functions or ceremonial duties, there will be something to learn and something new to experience.
“It all lies in how we make the utmost of every duty, while giving our best for every duty,” she added.
Heather Leong, Home Team News