After a very successful year in 2019, as The costs of lockdown will also be felt in this we gained real momentum in our Works accounting year, as will the ongoing impact on Creating spaces and SciTech divisions, we were buoyant the economy beyond it. That said, the signs are for collaboration heading into 2020… But, of course, our that the Covid crisis has made the Bruntwood Getting back Works and SciTech propositions relatively more world has changed drastically since then. and innovation attractive to companies looking for more from their offices. The impact of COVID has shocked us With the onset of the fourth industrial all, affecting everyone personally and revolution, we’ve become the ‘home’ for to business professionally. We’ve seen friends, family, and Covid - a catalyst science and tech businesses. We’ve seen our colleagues suffer during a crisis unparalleled Bruntwood SciTech customers thrive over the in living memory. Many of us faced the grief of for change? past 12 months, as many played a huge part losing loved ones; the loss of livelihoods and in the efforts in the fight against Covid. The futures; and the mental impact. It will take time If you believed the headlines through the science and technology sectors will be just as for society to regroup and recover... Summer of 2020, it was easy to think the office, important post Covid, in the recovery of our and cities, were dead, but as time has gone economy. Our Bruntwood SciTech campuses We worked quickly to deliver a new strategy. on it has become clearer that this is not the offer that crucial space to enable and facilitate We accelerated the Works and SciTech case. How we use offices will change, but this collaboration, supporting some of the UK’s propositions to support crucial areas of was already well underway pre-Covid. The most innovative individuals and businesses. the economy in our cities, we got closer to crisis has highlighted the need people have customers, deepening relationships and to come together and to work in collaborative Likewise, innovation has been central to navigated the pandemic together and we stimulating spaces with others: it’s good for our Bruntwood Works and supporting our supported our colleagues as they faced their productivity, our energy and creativity, and our customers through the pandemic. By investing own personal and professional challenges. physical and mental wellbeing. in our buildings, focusing on wellbeing, social In short, we stayed true to our purpose of connection and community, diversity and creating thriving cities, recognising that our And just as important is how offices support inclusion, and sustainability, we’re creating the success comes from the success of our company culture. right spaces for collaboration and helping our colleagues, customers and communities. customers to be as productive, creative and innovative as they can be. While this isn’t new Our culture has been the biggest factor in for us, we are certainly seeing that businesses The nature of our business means we do Bruntwood’s success over the last 40 years. are attaching even more value to these types not measure success over the course of It has carried us through the past year, as of spaces. 12 months, but over much longer time- colleagues responded brilliantly to the horizons. Despite this, we showed great crisis’ sharp focus. But we’ve also seen the strength and resilience in 2020, and although increasing need to refocus on relationships by But we’ve not stopped there. In 2020, we we posted an accounting loss this year, coming together in person. We have seen great launched three new businesses - Unify by the underlying performance of Bruntwood momentum build through collaboration and Bruntwood, Unify Energy and CubicWorks. improved during the UK’s greatest economic creativity, and I know how much our colleagues Providing fully-integrated facilities management crisis of modern times. and our customers enjoyed being back in our services, energy as a managed service, and British Safety Council assessed, COVID secure refurbishment and fit-out services respectively, The loss is primarily due to the prudent spaces when restrictions have allowed. these businesses are allowing us to build reduction in the valuation of our property upon our existing offering and create even portfolio, whilst the loss of our budgeted profit better experiences for our customers and has largely come as a result of the costs of the communities, with the potential to shake-up lockdown and the support we have provided to provision within their industries across the UK. our customers, colleagues and communities. Along with our like-minded, innovative customers, we are disrupting and transforming the market - proving to be exactly what our 2 customers want and need. AN INTRODUCTION As vital elements of Manchester’s Economic Despite the challenges that we have faced this Creating thriving Recovery Strategy, these developments will year, we believe, more than ever, that our cities bring much-needed connected health and continue to offer the best route to recovery communities social care facilities to the local communities, for the UK economy through the innovation of as well as creating new jobs, housing and their people and businesses. We will continue Our plans and progress over the past 12 economic opportunities that will generate to support our communities on the road to months are what will prime us to meet long-term growth in the areas. recovery, putting people at the forefront, so the future needs of our communities. We that our cities emerge as sustainable, healthy completed deals to invest in Sciontec I can’t list everything here but the 2020 Review and vibrant places to be. in Liverpool; developed the Birmingham shows you just how much we were able to Health Innovation Campus; completed the achieve by focussing on our core purpose. transformation of Pioneer buildings, 111 Piccadilly and Blackfriars in Manchester; and our development and construction teams created one of the first Lighthouse Labs at Supporting our cities Alderley Park in just three weeks from start to This crisis has shown so clearly how finish. interdependent all aspects of our cities are. We need to make sure that everything is in 2020 saw us make real headway with our place to make returning to them as safe and masterplan for Stretford Mall and town centre. easy as possible. We’ve been actively working Working with our long-term partners Trafford with customers and stakeholders on integrated Council and the local community, we aim to return to work plans, looking at public revitalise the area so that it meets the needs of transport, schooling, flexibility, and amenities. its people long into the future. This must continue as we move through the vaccination programme into re-opening and Citylabs 2.0 reached practical completion and recovery throughout 2021. will soon be the new home of global molecular diagnostics company QIAGEN and their Global We started work with Liverpool and Greater Centre of Excellent for Precision Medicine. Manchester on their recovery plans before And as part of our strategic partnership with March even ended. We helped Manchester City Manchester University NHS Foundation Trust, Council set up a Business Sounding Board to the city council and Manchester Health and look at short term Covid impacts and plans to Care Commissioning, we began consultations continue to invest beyond this. on plans for two new transformational projects at hospital sites in North Manchester and More than ever, we feel the responsibility Wythenshawe. to enable, empower and influence all the elements that help our cities thrive. Complementing what we do as a business, The Oglesby Charitable Trust also continues to directly help community organisations through the pandemic - shifting their focus to where 3 help is really needed. 2020 AT A GLANCE Bruntwood Works CubicWorks 5 An introduction from Bruntwood Works 63 Introducing CubicWorks Contents CEO, Ciara Keeling 64 Meet the team 6 A rapid response 8 Workspace: Pioneering Programme 11 Our regions 17 Bruntwood Works’ Places: Highlights Financial Review 23 Wellbeing at work 25 Sparking those great ideas 66 Chief Financial Officer’s statement 26 Striving towards a sustainable future 68 Financial results for 2020 Bruntwood SciTech 27 An introduction from Bruntwood SciTech’s Executive Chair, Chris Oglesby 28 Supporting the fight against Covid-19 31 Expanding into Liverpool 33 Boosting digital and tech in Leeds 34 Growing the Midlands’ life science sector 36 A year of innovation and growth in Manchester 41 Place Matters Bruntwood 44 Staying safe, staying connected 47 Supporting our colleagues 50 Creating a fair and equal society 51 Bruntwood Cares 52 Creating sustainable environments 56 Cultural Vibrancy 59 Fulfilling Christmas wishes Unify 60 Introducing Unify 61 Meet the CEO of Unify by Bruntwood 62 Disrupting the energy market 4 We know that a blend of work and lifestyle I think we can all agree that 2020 was quite is the future of the workplace. We want our customer community to get more from their a different year. But while we’ve all faced working day. It’s no longer just about coming Bruntwood significant challenges, there has also been a to work to do your job. Our customers and communities want to be inspired, meet new huge amount to celebrate as our customers, people and enjoy spaces that allow them to our colleagues and our communities innovate. balance their lives between work and play. Works Key to this is ensuring that we have dynamic Innovation has been at the core of everything Stretford Mall, Stamford Quarter and their spaces with the right amenities to help we have done this year, from pivoting to surrounding areas, starting at grassroots our customers perform at their best, both support our customers through to adapting to build inspirational and socially professionally and personally.