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Comparing and Analyzing Organization Responses to Crises
Clemson University TigerPrints All Theses Theses 5-2019 Comparing and Analyzing Organization Responses to Crises Through Stakeholder Engagement Between the Cruise and Hotel Industries Cody Caster Norris Clemson University, [email protected] Follow this and additional works at: https://tigerprints.clemson.edu/all_theses Recommended Citation Norris, Cody Caster, "Comparing and Analyzing Organization Responses to Crises Through Stakeholder Engagement Between the Cruise and Hotel Industries" (2019). All Theses. 3064. https://tigerprints.clemson.edu/all_theses/3064 This Thesis is brought to you for free and open access by the Theses at TigerPrints. It has been accepted for inclusion in All Theses by an authorized administrator of TigerPrints. For more information, please contact [email protected]. COMPARING AND ANALYZING ORGANIZATION RESPONSES TO CRISES THROUGH STAKEHOLDER ENGAGEMENT BETWEEN THE CRUISE AND HOTEL INDUSTRIES A Thesis Presented to the Graduate School of Clemson University In Partial Fulfillment of the Requirements for the Degree Master of Arts Communication, Technology and Society by Cody Caster Norris May 2019 Accepted by: Dr. Andrew Pyle, PhD, Committee Chair Dr. Erin Ash, PhD Dr. Meghnaa Tallapragada, PhD i ABSTRACT Crises in the tourism industries are repeatedly occurring and the way organizations respond have yet to reach an acceptable level expected by crisis communication scholars based on current literature and research. Through a comparative case study, cruise line crises will be examined through the lens of Discourse of Renewal and compared to hotel crises to determine how the both tourism organizations are responding and engaging with stakeholders during these crises. Furthermore, insight and implications of current crisis response efforts and guidelines on how cruise lines should transition to best practices are offered. -
Scubber FAQ.Pdf
FREQUENTLY ASKED QUESTIONS ABOUT HOLLAND AMERICA LINE’S SEAWATER SCRUBBING TECHNOLOGY DEMONSTRATION PROJECT What is seawater scrubbing? Seawater scrubbing is a technology that has been used successfully for many years at land-based, oil- and coal-fired power plants to reduce emissions of sulfur dioxide and particulate matter. It is simple technology that uses the natural chemistry of seawater to neutralize the acidic emissions and capture particulates emitted from large engines. While this technology has been used ashore for many years, it is just now being considered as a potentially viable method to treat emissions from diesel engines on large, ocean-going vessels. Why is HAL investing in this sea water scrubber technology demonstration project? This innovative project is intended to demonstrate how seawater scrubbing can be used on large oceangoing vessels. We will attempt to determine whether this technology can be successfully designed, installed and operated within the tight confines of a vessel, and ultimately whether it could be retrofitted onto existing vessels, or built on-board new ships. Holland America Line is committed to environmental protection and we believe in being proactive in solving environmental issues. We are extremely proud to be working to develop this technology in the maritime industry and understand that it is important to collaborate with key partners to find practical and cost effective solutions that solve today's global environmental challenges. Where and when will this technology demonstration project take place? In April 2007, HAL will install a sea water scrubber in the stack of one of five diesel generators on the ms Zaandam when she is in drydock. -
This Is a Daily Compilation of Media Articles Concerning the Covid-19 Impact to the Global Cruise Industry
1 THIS IS A DAILY COMPILATION OF MEDIA ARTICLES CONCERNING THE COVID-19 IMPACT TO THE GLOBAL CRUISE INDUSTRY. Please note this isn’t a complete listing of media articles but a snapshot only. 29 March, 2020: PASSENGERS TRANSFERRED FROM VIRUS-STRICKEN CRUISE SHIP OFF PANAMA Passengers on a virus-stricken cruise liner stranded off Central America were transferred to another ship Saturday, after the US-bound vessel was given permission to pass through the Panama Canal. The Zaandam had been stuck in the Pacific Ocean since March 14 after dozens of the 1,800 people on board reported flu-like symptoms and several South American ports refused to let it dock. The ship's Dutch owner Holland America said Friday four passengers had died and two more had tested positive for COVID- 19. Panama on Saturday reversed its decision to block the Zaandam from its canal, and said it would be allowed to pass "to provide humanitarian help." Another ship, the Rotterdam, has since arrived off the coast of Panama from San Diego carrying food, medical staff, testing kits, medicine and food for the beleaguered vessel. Passengers showing no signs of the virus were ferried from the Zaandam to the Rotterdam on Saturday, a French tourist told AFP by telephone. "It's like emptying a bathtub with a teaspoon," she said. "The boats can hold about 100 people, and they are putting about half in at a time. That's why it's going slowly." The Zaandam cruise liner left Buenos Aires on March 7 and was supposed to arrive two weeks later at San Antonio, near Santiago in Chile. -
April 2019 Issue 118 Price $9.35 (Incl Gst)
22ND YEAR OF PUBLICATION ESTABLISHED 1998 APRIL 2019 ISSUE 118 PRICE $9.35 (INCL GST) Andrea Bocelli (right) and son Matteo Bocelli Hollywood Icon Sophia Loren Cirque du Soleil A Starry, Starry Night in Southhampton NAMING CEREMONY OF MSC BELLISSIMA Featuring a comprehensive coverage of Global Cruising for Cruise Passengers, the Trade and the Industry www.cruisingnews.com discover what makes Princess #1 cruise line in australia* 4 years running New Zealand 13 Australia & New Zealand 12 Majestic Princess® | Ruby Princess® Nights Majestic Princess® Nights Sydney Bay of Islands Sydney South Pacific Ocean AUSTRALIA AUSTRALIA 2015 - 2018 South Pacific Auckland Ocean Melbourne Auckland Tauranga Tauranga NEW ZEALAND Tasman Tasman Wellington Hobart Sea NEW ZEALAND Sea Akaroa Akaroa Fiordland National Park Dunedin Scenic cruising Dunedin Fiordland National Park (Port Chalmers) Scenic cruising (Port Chalmers) 2019 DEPARTURES 30 Sep, 1 Nov, 14 Nov, 22 Nov 2019 DEPARTURES 15 Dec, 27 DecA 2020 DEPARTURES 8 Jan, 11 Feb, 24 FebA, 8 Mar A Itinerary varies: operates in reverse order 2014 - 2018 A Itinerary varies: operates in reverse order *As voted by Cruise Passenger Magazine, Best Ocean Cruise Line Overall 2015-2018 BOOK NOW! Visit your travel agent | 1300 385 631 | www.princess.com 22ND YEAR OF PUBLICATION ESTABLISHED 1998 APRIL 2019 ISSUE 118 PRICE $9.35 (INCL GST) The Cruise Industry continues to prosper. I attended the handover and naming ceremony recently for the latest MSC ship, MSC Bellissima. It was an incredible four day adventure. Our front cover reveals the big event and you can read reports on page 5 and from page 34. -
22 June 2020
LAW IN ORDER PTY LIMITED ACN 086 329 044 T: 1300 004 667 W: www.lawinorder.com.au TRANSCRIPT OF PROCEEDINGS MR B. WALKER SC, Commissioner IN THE MATTER OF A SPECIAL COMMISSION OF INQUIRY INTO THE RUBY PRINCESS SYDNEY 09.30 AM, MONDAY, 22 JUNE 2020 (Continued from 19 June 2020) DAY 15 MR R. BEASLEY SC and MR N. KIRBY appear as counsel assisting the Commission MR D. McLURE SC appears with MR G. O’MAHONEY for Princess Cruise Lines Ltd and Carnival plc t/a Carnival Australia MS G. FURNESS SC appears with MS K. LINDEMAN for the Health Administration Corporation MS J. FRANCIS appears for the Commissioner of Police MS B. BYRNES appears for the International Transport Workers’ Federation, the Maritime Union of Australia, the Australian Institute of Marine Powered Engineers and the Australian Maritime Officers Union RUBY PRINCESS INQUIRY 22.06.2020 P-1689 MR BEASLEY: Commissioner, before we get Ms Whittemore, who is in the virtual waiting room, I will tender a statement of Shaun Devitt, dated 19 June 2020. Mr Devitt is not required to give oral evidence. That is Exhibit number 68. 5 EXHIBIT #68 - STATEMENT BY MR SHAUN DEVITT, DATED 19.06.20 COMMISSIONER: Have the represented parties.... 10 MR BEASLEY: I'm sure it's been circulated to everyone. I'll just ask Mr McLure. COMMISSIONER: Has anybody indicated a desire to ask Mr Devitt questions? 15 MR BEASLEY: I also have to tender, and I understand it is also proposed to tender the audio of this, the recording of the telephone conversation between Steve Howieson and Cameron Butchart that took place on the evening of 18 March 2020. -
7-Day Eastern Caribbean
White sand, black sand, talcum soft or shell-strewn. For the beauty of its beaches, the Eastern Caribbean is unequalled. Megan’s Beach, Trunk Bay, The Baths of Virgin Gorda are all in the plans. And we’ve deployed four distinctive ships to take you there, including our newest Vista-class ship, the ms Westerdam. Imagine lunch on the sunny Lido Terrace while a calypso band plays. Cocktails on your verandah while the sun sets on yet another perfect Caribbean day. 7-Day Eastern Caribbean 36 b ook early and save Thereis a certainkind of elegance that never goes out of style. It’s found in the gleaming curve of a teak deck chair, sumptuous appointments and telling details. On board the ships of Holland America Line you’ll discover an experience that is modern, fresh and appealing — in an ambiance that is timeless and refined. A wideworld of timeless elegance awaits on board. Polished brass Panoramic views From grand brightwork — await at every turn bouquets to a nautical tradition as you stroll the charming smaller — underscores teak Promenade arrangements, the pride Holland Deck encircling fresh flowers grace America Line the ship. our public rooms. takes in our ocean- faring heritage. Sunlight and stylish appointments graceyour spacious stateroom. elax into a world of comfort and easy elegance aboard Rthe ships of Holland America Line. In public rooms rich, polished woods and soft leather furniture create an inviting ambiance in which to gather. Staterooms, filled with all manner of sophisticated amenities, beckon you to retreat for hours. -
Regulatory Assessment Proposed Passenger Vessels Accessibility Guidelines
U.S.ACCESS BOARD REGULATORY ASSESSMENT PROPOSED PASSENGER VESSELS ACCESSIBILITY GUIDELINES MAY 2013 TABLE OF CONTENTS EXECUTIVE SUMMARY ..............................................................................................3 CHAPTER 1. BACKGROUND ......................................................................................8 1.1 Introduction ................................................................................................................. 8 1.2 Statutory and Regulatory Background......................................................................... 8 1.3 Rulemaking History......................................................................................................9 1.4 Overview of Proposed Guidelines ............................................................................. 11 CHAPTER 2. FERRIES, MULTI-PURPOSE VESSELS, AND SMALL CRUISE SHIPS................................................................................................ 12 2.1 Introduction................................................................................................................ 12 2.2 Replacement Vessels ................................................................................................. 12 2.3 Case Studies............................................................................................................... 14 2.4 Estimated Compliance Costs for Replacement Vessels............................................ 19 CHAPTER 3. LARGE CRUISE SHIPS ..................................................................... -
Table of Contents
TABLE OF CONTENTS About this Source Book 3 What is CLIA? 5 Facts about CLIA 7 Profile of the U.S. Cruise Industry 9 CLIA Leadership & Committees 11 Other North American Cruise Industry Associations • Florida-Caribbean Cruise Association 13 • North West CruiseShip Association 15 • Alaska Cruise Association 17 Roster of CLIA Member Lines 19 Profiles of CLIA Member Lines 21 CLIA Fleet by Member Line (as of January 1, 2011) 71 CLIA Fleet by Ship (as of January 1, 2011) 77 1 2 ABOUT THIS SOURCE BOOK The Cruise Lines International Association (CLIA) is pleased to present this guide as a reference tool for journalists and professional researchers. The 2011 Cruise Industry Source Book profiles CLIA’s 25 member cruise lines and contains general information about CLIA, its history and purpose. Each cruise line profile features the names of company principals and spokespersons, with phone numbers and e-mail addresses. Also included are descriptions of each line’s history and philosophy, as well as the destinations served by each company. The Source Book lists CLIA member-line ships in two ways: by individual company and by ship. In addition, it provides the names and phone numbers of key contacts at the other North American cruise industry associations – the Florida-Caribbean Cruise Association, the North West CruiseShip Association and the Alaska Cruise Association. The information contained in this guide was provided by the cruise lines and the associations. We welcome your feedback and appreciate hearing your comments. If you need additional information on CLIA, please contact Lanie Fagan, CLIA’s director of communications, at (754) 224-2202 or [email protected]. -
Costa Luminosa a Diamond of Light I.P
1 1 Costa Luminosa A diamond of light I.P. All information and images have been updated to december 2012. I.P. Contents The Ship 3 Fun and Meetings 9 Sun and Sport 13 Wellbeing and Beauty 15 Kids 19 Restaurants and Bars 21 Cabins and Suites 25 Samsara Cabins and Suites 31 Ship plan 32 Costa Luminosa and all its features are presented on the following pages: facilities, equipment, cabins, areas set aside for different activities, with all the main technical data and the ship plan. The various areas of the ship are shown empty, in order to highlight the details and construction features. Supernova Atrium 2 3 Welcome on board Costa Luminosa A journey through light, in all its beauty Translucent and dazzling, exquisite and innovative, the interiors of Costa Luminosa reflect the magic of light. A ship with a thousand different facets whose splendour is brought out by the remarkable illumination, with 3,100 metres of LED lighting to emphasise the beauty of its sophisticated interiors and 120 chandeliers with Murano glass pendants that sparkle in the Supernova Atrium, the perfect setting for Botero’s “Donna Sdraiata 2004”. The perfect ship for the most spectacular itineraries, helped by the extraordinary number of cabins with a balcony and the huge panoramic windows. Costa Luminosa brings the elegance of light to the sea. Dorado Lido Welcome on board Costa Luminosa 4 5 Guests on Costa Luminosa will find every modern comfort on board, not to mention fun and wellbeing in an exclusive setting that has been designed to satisfy every demand: precious, glittering elements like the twenty different types of marble used; original, exciting works of art; sophisticated, modern design in all the public areas; the very latest entertainment with its Grand Prix and Golf simulators; the luxurious wellbeing of the Samsara Spa and much more besides. -
Printmgr File
SHAREHOLDER BENEFIT Carnival Corporation & plc is pleased to extend the following benefit to our shareholders: CONTINENTAL NORTH AMERICAN UNITED KINGDOM EUROPEAN AUSTRALIAN BRANDS BRANDS BRANDS BRAND Onboard credit per stateroom on sailings of 14 days or longer US $250 £125 €200 AUD 250 Onboard credit per stateroom on sailings of 7 to 13 days+ US $100 £ 50 € 75 AUD 100 Onboard credit per stateroom on sailings of 6 days or less US $ 50 £ 25 € 40 AUD 50 The benefit is applicable on sailings through July 31, 2010 aboard the brands listed below. Certain restrictions apply. Applications to receive these benefits must be made prior to cruise departure date. This benefit is available to shareholders holding a minimum of 100 shares of Carnival Corporation or Carnival plc. Employees, travel agents cruising at travel agent rates, tour conductors or anyone cruising on a reduced-rate or complimentary basis are excluded from this offer. This benefit is not transferable and cannot be used for casino credits/charges and gratuities charged to your onboard account. Only one onboard credit per shareholder-occupied stateroom. Reservations must be made by February 28, 2010. Please provide your name, reservation number, ship and sailing date, along with proof of ownership of Carnival Corporation or Carnival plc shares (i.e., photocopy of shareholder proxy card, shares certificate or a current brokerage or nominee statement) and the initial deposit to your travel agent or to the cruise line you have selected. NORTH AMERICAN BRANDS UNITED KINGDOM BRANDS CONTINENTAL EUROPEAN BRANDS CARNIVAL CRUISE LINES P&O CRUISES COSTA CRUISES* Guest Solutions Administration Supervisor Reservations Manager Manager of Reservation Guest Services Carnival UK Via XII Ottobre, 2 3655 N.W. -
European Cruise Council
European Cruise Council 2010/2011 REPORT Grow, develop, innovate, build, protect, health, people, communities, responsible, safe, environment, enjoyment, holidays Business or pleasure ? @V\ZP[H[H[HISLPUHJVUMLYLUJL JLU[YLVU[OL[VWKLJR@V\LUQV` [OLTHYP[PTLH[TVZWOLYLJVTIPULK ^P[ONYLH[MHJPSP[PLZ ;OLZOPW»ZZ[H[LVM[OLHY[YLSPHISL ^PYLSLZZ0U[LYUL[HUK.:4JVUULJ[PVU Z\P[Z`V\X\P[LÄUL (UKMVYHTVTLU[`V\^VUKLY PZ[OPZI\ZPULZZVYWSLHZ\YL& @V\HNYLL^P[O`V\YZLSMP[»ZIV[O @V\YZOPWZ6\YZLY]PJL:OHYLKZ\JJLZZ 4HYP[PTL*VTT\UPJH[PVUZ7HY[ULY ;VNL[OLY^P[OTHQVY<:HUK,\YVWLHUIHZLKJY\PZLIYHUKZ^LWYV]PKLWHZZLUNLYZ^P[O ºQ\Z[SPRLOVTL»YLSPHISL.:4*+4(HUK>P-PZLY]PJLZ4*7YHPZLZ[OLIHYMVYWHZZLUNLY HUKJYL^ZH[PZMHJ[PVUI`WYV]PKPUN]HS\LHKKLKVUIVHYKJVTT\UPJH[PVUZLY]PJLZ -VYTVYLPUMVYTH[PVU]PZP[V\Y^LIZP[L^^^TJWJVTVYJVU[HJ[\ZH[! maritime communications partner European Cruise Council 2010/2011 Report Foreword MANFREDI LEFEBVRE D’OVIDIO 1 Foreword he European cruise industry continues to grow, Among other objectives, the ECC has tasked itself with: along with the social and economic benefits it • working for the elimination of trade barriers and for an brings to the region. EU regulatory environment that will foster the continued Despite the global economic downturn that growth of the cruise sector in Europe; prevailed, 2009 was another record-breaking • striving for an EU regulatory environment that Tyear for cruising in Europe. A record 4.9 million Europeans supports safe shipping operations and protection of took a cruise – 12% more than in 2008 – and most of them the environment and one that also recognises the again chose to travel within Europe, accounting for more international dimension of the sector and the roles than 75% of the 4.8 million passengers (another record) played by the International Maritime Organisation and embarking on their cruise at a European port. -
Statewide Cruise Perspective
Florida’s Cruise Industry Statewide Perspective Executive Summary Florida has long held the distinction of being the number one U.S. cruise state, home to the top three cruise ports in the world — PortMiami, Port Everglades and Port Canaveral. However, Florida is in danger of losing this economically favorable status, with potential redeployment of the increasingly large floating assets of the cruise industry to other markets. Great future opportunity clearly exists, as the Cruise Lines International Association (CLIA) continues to cite the cruise industry as the fastest-growing segment of the travel industry and notes that because only approximately 24 percent of U.S. adults have ever Cruise ships at PortMiami taken a cruise vacation, there remains an enormous untapped market. Introduction As detailed in this report, the cruise industry is Recognizing the importance of the cruise industry continuing to bring new ships into service on a global to the present and future economic prosperity basis, with a focus upon larger vessels, those capable of the state of Florida, the Florida Department of of carrying as many as 4,000 or more passengers Transportation commissioned this report to furnish a per sailing – twice the capacities of the vessels statewide perspective. introduced as the first “megaships” two decades ago. The report is designed to help provide a framework While the larger vessels provide opportunities for for actions—including engagement with cruise lines greater economic impacts, they may not consistently and cruise ports and appropriate deployment of fiscal be deployed at Florida ports if the appropriate resources—to ensure that Florida retains and enhances infrastructure is not in place.