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To Be Opened on Receipt A2 GCE APPLIED TRAVEL and TOURISM G734/01/CS Marketing in Travel and Tourism
Oxford Cambridge and RSA To be opened on receipt A2 GCE APPLIED TRAVEL AND TOURISM G734/01/CS Marketing in Travel and Tourism PRE-RELEASE CASE STUDY *1117776616* JUNE 2018 INSTRUCTIONS TO TEACHERS • This Case Study must be opened and given to candidates on receipt. INFORMATION FOR CANDIDATES • You must make yourself familiar with the Case Study before you sit the examination. • You must not take notes into the examination. • A clean copy of the Case Study will be given to you with the Question Paper. • This document consists of 8 pages. Any blank pages are indicated. © OCR 2017 [M/102/8256] OCR is an exempt Charity DC (NF/SW) 161119/9 Turn over 2 The following stimulus material has been adapted from published sources. It is correct at the time of writing and all statistics are taken directly from the published material. TUI TUI was established over 100 years ago and is today the UK’s top holiday brand with 20 million customers travelling with them from families to couples, clubbers to cruisers. Its mission is – To help you to ‘Discover your smile’. TUI now has 67,000 travel experts, including travel agents, cabin crew and holiday reps. They organise travel to 180 worldwide 5 destinations, from Spain to Shanghai, from Croatia to Costa Rica. They have 15 core source markets; UK, Ireland, Norway, Denmark, Finland, Sweden, Germany, Austria, Switzerland, Poland, Belgium, Netherlands, France, Russia and Canada. The company’s major shareholder is German company TUI AG. TUI IN THE UK AND IRELAND IN NUMBERS… 10 • 6 million holidaymakers – we’re -
References in Cruise Industry (June 2019 Data)
references in cruise industry (June 2019 Data) project new/refurbishment washbasin worktops shelves mirror mirrors stateroom cabient furniture walls shower bath faucet operator accesories Aida Cruises Aida Aura R ! ! Aida Cruises AIDA Bella N ! ! Aida Cruises AIDA Blu N ! ! Aida Cruises AIDA Cara R ! ! Aida Cruises Aida Diva R ! ! Aida Cruises AIDA Luna N ! ! Aida Cruises Aida Mar N ! ! Aida Cruises Aida Perla N ! ! ! ! ! Aida Cruises AIDA Prima N ! ! ! ! ! Aida Cruises AIDA Sol N ! ! Aida Cruises Aida Stella N ! ! Aida Cruises Aida Stella N ! ! Aida Cruises AIDA Vita R ! ! Brittany Ferries Armorique N ! Brittany Ferries Bretagne N ! Celebrity Cruises Celebrity Millennium R ! ! ! ! ! Celebrity Cruises Celebrity Silhouette N ! ! Celebrity Cruises Celebrity Summit R ! ! ! ! ! Celebrity Cruises Century R ! ! Celibrity Cruises Celebrity Reflection N ! ! Cruise & Maritime Voyages Astor R ! Costa Cruises Costa Smeralda N ! ! Disney Cruises Disnay Fantasy N ! ! Disney Cruises Disney Dream N ! ! Fti Cruises Berlin R ! Kristina Cruises Ocean Endeavour R ! 1 references in cruise industry (June 2019 Data) project new/refurbishment washbasin worktops shelves mirror mirrors stateroom cabient furniture walls shower bath faucet operator accesories Marella Cruises Marella Explorer 2 R ! ! ! ! ! ! NCL Norwegian Epic N ! NCL Norwegian Gem N ! NCL Pride Of America N ! NCL Pride Of Hawaii N ! NEAL-Group Exxonmobil's Hebron Living Quarters N ! Phoenix Reisen Albatros R ! Phoenix-Reisen Artania R ! Premicon Avalon Imagery N ! Premicon Avalon Tapestry N ! Premicon -
Scubber FAQ.Pdf
FREQUENTLY ASKED QUESTIONS ABOUT HOLLAND AMERICA LINE’S SEAWATER SCRUBBING TECHNOLOGY DEMONSTRATION PROJECT What is seawater scrubbing? Seawater scrubbing is a technology that has been used successfully for many years at land-based, oil- and coal-fired power plants to reduce emissions of sulfur dioxide and particulate matter. It is simple technology that uses the natural chemistry of seawater to neutralize the acidic emissions and capture particulates emitted from large engines. While this technology has been used ashore for many years, it is just now being considered as a potentially viable method to treat emissions from diesel engines on large, ocean-going vessels. Why is HAL investing in this sea water scrubber technology demonstration project? This innovative project is intended to demonstrate how seawater scrubbing can be used on large oceangoing vessels. We will attempt to determine whether this technology can be successfully designed, installed and operated within the tight confines of a vessel, and ultimately whether it could be retrofitted onto existing vessels, or built on-board new ships. Holland America Line is committed to environmental protection and we believe in being proactive in solving environmental issues. We are extremely proud to be working to develop this technology in the maritime industry and understand that it is important to collaborate with key partners to find practical and cost effective solutions that solve today's global environmental challenges. Where and when will this technology demonstration project take place? In April 2007, HAL will install a sea water scrubber in the stack of one of five diesel generators on the ms Zaandam when she is in drydock. -
This Is a Daily Compilation of Media Articles Concerning the Covid-19 Impact to the Global Cruise Industry
1 THIS IS A DAILY COMPILATION OF MEDIA ARTICLES CONCERNING THE COVID-19 IMPACT TO THE GLOBAL CRUISE INDUSTRY. Please note this isn’t a complete listing of media articles but a snapshot only. 29 March, 2020: PASSENGERS TRANSFERRED FROM VIRUS-STRICKEN CRUISE SHIP OFF PANAMA Passengers on a virus-stricken cruise liner stranded off Central America were transferred to another ship Saturday, after the US-bound vessel was given permission to pass through the Panama Canal. The Zaandam had been stuck in the Pacific Ocean since March 14 after dozens of the 1,800 people on board reported flu-like symptoms and several South American ports refused to let it dock. The ship's Dutch owner Holland America said Friday four passengers had died and two more had tested positive for COVID- 19. Panama on Saturday reversed its decision to block the Zaandam from its canal, and said it would be allowed to pass "to provide humanitarian help." Another ship, the Rotterdam, has since arrived off the coast of Panama from San Diego carrying food, medical staff, testing kits, medicine and food for the beleaguered vessel. Passengers showing no signs of the virus were ferried from the Zaandam to the Rotterdam on Saturday, a French tourist told AFP by telephone. "It's like emptying a bathtub with a teaspoon," she said. "The boats can hold about 100 people, and they are putting about half in at a time. That's why it's going slowly." The Zaandam cruise liner left Buenos Aires on March 7 and was supposed to arrive two weeks later at San Antonio, near Santiago in Chile. -
7-Day Eastern Caribbean
White sand, black sand, talcum soft or shell-strewn. For the beauty of its beaches, the Eastern Caribbean is unequalled. Megan’s Beach, Trunk Bay, The Baths of Virgin Gorda are all in the plans. And we’ve deployed four distinctive ships to take you there, including our newest Vista-class ship, the ms Westerdam. Imagine lunch on the sunny Lido Terrace while a calypso band plays. Cocktails on your verandah while the sun sets on yet another perfect Caribbean day. 7-Day Eastern Caribbean 36 b ook early and save Thereis a certainkind of elegance that never goes out of style. It’s found in the gleaming curve of a teak deck chair, sumptuous appointments and telling details. On board the ships of Holland America Line you’ll discover an experience that is modern, fresh and appealing — in an ambiance that is timeless and refined. A wideworld of timeless elegance awaits on board. Polished brass Panoramic views From grand brightwork — await at every turn bouquets to a nautical tradition as you stroll the charming smaller — underscores teak Promenade arrangements, the pride Holland Deck encircling fresh flowers grace America Line the ship. our public rooms. takes in our ocean- faring heritage. Sunlight and stylish appointments graceyour spacious stateroom. elax into a world of comfort and easy elegance aboard Rthe ships of Holland America Line. In public rooms rich, polished woods and soft leather furniture create an inviting ambiance in which to gather. Staterooms, filled with all manner of sophisticated amenities, beckon you to retreat for hours. -
Signatory Visa Waiver Program (VWP) Carriers
Visa Waiver Program (VWP) Signatory Carriers As of May 1, 2019 Carriers that are highlighted in yellow hold expired Visa Waiver Program Agreements and therefore are no longer authorized to transport VWP eligible passengers to the United States pursuant to the Visa Waiver Program Agreement Paragraph 14. When encountered, please remind them of the need to re-apply. # 21st Century Fox America, Inc. (04/07/2015) 245 Pilot Services Company, Inc. (01/14/2015) 258131 Aviation LLC (09/18/2013) 26 North Aviation Inc. 4770RR, LLC (12/06/2016) 51 CL Corp. (06/23/2017) 51 LJ Corporation (02/01/2016) 620, Inc. 650534 Alberta, Inc. d/b/a Latitude Air Ambulance (01/09/2017) 711 CODY, Inc. (02/09/2018) A A OK Jets A&M Global Solutions, Inc. (09/03/2014) A.J. Walter Aviation, Inc. (01/17/2014) A.R. Aviation, Corp. (12/30/2015) Abbott Laboratories Inc. (09/26/2012) ABC Aerolineas, S.A. de C.V. (d/b/a Interjet) (08/24/2011) Abelag Aviation NV d/b/a Luxaviation Belgium (02/27/2019) ABS Jets A.S. (05/07/2018) ACASS Canada Ltd. (02/27/2019) Accent Airways LLC (01/12/2015) Ace Aviation Services Corporation (08/24/2011) Ace Flight Center Inc. (07/30/2012) ACE Flight Operations a/k/a ACE Group (09/20/2015) Ace Flight Support ACG Air Cargo Germany GmbH (03/28/2011) ACG Logistics LLC (02/25/2019) ACL ACM Air Charter Luftfahrtgesellschaft GmbH (02/22/2018) ACM Aviation, Inc. (09/16/2011) ACP Jet Charter, Inc. (09/12/2013) Acromas Shipping Ltd. -
Regulatory Assessment Proposed Passenger Vessels Accessibility Guidelines
U.S.ACCESS BOARD REGULATORY ASSESSMENT PROPOSED PASSENGER VESSELS ACCESSIBILITY GUIDELINES MAY 2013 TABLE OF CONTENTS EXECUTIVE SUMMARY ..............................................................................................3 CHAPTER 1. BACKGROUND ......................................................................................8 1.1 Introduction ................................................................................................................. 8 1.2 Statutory and Regulatory Background......................................................................... 8 1.3 Rulemaking History......................................................................................................9 1.4 Overview of Proposed Guidelines ............................................................................. 11 CHAPTER 2. FERRIES, MULTI-PURPOSE VESSELS, AND SMALL CRUISE SHIPS................................................................................................ 12 2.1 Introduction................................................................................................................ 12 2.2 Replacement Vessels ................................................................................................. 12 2.3 Case Studies............................................................................................................... 14 2.4 Estimated Compliance Costs for Replacement Vessels............................................ 19 CHAPTER 3. LARGE CRUISE SHIPS ..................................................................... -
Table of Contents
TABLE OF CONTENTS About this Source Book 3 What is CLIA? 5 Facts about CLIA 7 Profile of the U.S. Cruise Industry 9 CLIA Leadership & Committees 11 Other North American Cruise Industry Associations • Florida-Caribbean Cruise Association 13 • North West CruiseShip Association 15 • Alaska Cruise Association 17 Roster of CLIA Member Lines 19 Profiles of CLIA Member Lines 21 CLIA Fleet by Member Line (as of January 1, 2011) 71 CLIA Fleet by Ship (as of January 1, 2011) 77 1 2 ABOUT THIS SOURCE BOOK The Cruise Lines International Association (CLIA) is pleased to present this guide as a reference tool for journalists and professional researchers. The 2011 Cruise Industry Source Book profiles CLIA’s 25 member cruise lines and contains general information about CLIA, its history and purpose. Each cruise line profile features the names of company principals and spokespersons, with phone numbers and e-mail addresses. Also included are descriptions of each line’s history and philosophy, as well as the destinations served by each company. The Source Book lists CLIA member-line ships in two ways: by individual company and by ship. In addition, it provides the names and phone numbers of key contacts at the other North American cruise industry associations – the Florida-Caribbean Cruise Association, the North West CruiseShip Association and the Alaska Cruise Association. The information contained in this guide was provided by the cruise lines and the associations. We welcome your feedback and appreciate hearing your comments. If you need additional information on CLIA, please contact Lanie Fagan, CLIA’s director of communications, at (754) 224-2202 or [email protected]. -
Trimline-Marella Explorer 2
CSI AWARD SUBMISSION 2020 BEST REBRAND MARELLA EXPLORER 2 BY TRIMLINE THE BRIEF In early 2019, Trimline again INDIGO partnered with Marella Cruises SQUID & ANCHOR for the conversion of Golden COFFEE PORT Era into Marella Explorer 2, MARKETPLACE during a dry dock in Cadiz. LATTITUDE & VISTA Having carried out interior rebrands DINING CLUB onboard Marella Explorer, Marella TERRACE Discovery and Marella Discovery 2, as BROADWAY SHOW LOUNGE well as refurbishments of the remaining Marella fleet, Trimline has unrivalled BROADWAY BAR knowledge of the Marella Cruises brand RECEPTION/DESTINATION SERVICES and our experienced teams bring this FUTURE CRUISE knowledge to each Marella refit, making us Marella Cruises’ partner of choice for VERANDA interior refurbishments of their fleet. INDIGO TOILETS STAIRS As the main interior contractor onboard Marella Explorer 2, Trimline LOBBIES was responsible for the majority of the LANDINGS interior rebrand, including the following areas: PASSENGER ALLEYWAYS KEY AREAS SCOPE OF WORKS COFFEE PORT New coffee port bar Removal of A60 bank/casino cage INDIGO New deckhead Turn key area creating new layout New fixed & loose furniture Construction of new beer store New blinds New beer & soda package Decoration throughout New deckhead throughout Photo Kiosk area Removal of raised deck Arts & crafts area New flooring New Hvac throughout New fixed & loose furniture New flooring New blinds Movement of fire hydrant Decoration throughout Tiling Construction of casino cage Movement of two fire hydrants Tiling MARKETPLACE New -
2019 River Cruises at 2018 Prices
Artist rendering Dive into the luxury of a new adults-only hotel… TRS Yucatan Hotel Riviera Maya, Mexico Special Offer › Newly refurbished, December 2017 › 454 Royal Junior Suites UP › Five unique culinary restaurants SAVE TO › New infinity and exclusive salt-water pool * › 24-hour room service $ › Access to all facilities at the neighbouring Grand Palladium 500 For travel until April 30, 2018 Colonial Resort & Spa, Grand Palladium Kantenah Resort & Spa *Saving of up to $500 per couple is based on double occupancy, and Grand Palladium White Sand Resort & Spa in standard hotel room category and valid for Toronto departures, March 16 & 23, 2018. Savings is calculated before taxes and fees and reflected in system prices. Offer is subject to availability 43 flights a week to Cancun from 17 gateways! at time of booking and subject to change without prior notice. Artist rendering Dive into the luxury of a new adults-only hotel… TRS Yucatan Hotel Riviera Maya, Mexico Special Offer › Newly refurbished, December 2017 › 454 Royal Junior Suites UP › Five unique culinary restaurants SAVE TO › New infinity and exclusive salt-water pool * › 24-hour room service $ › Access to all facilities at the neighbouring Grand Palladium 500 For travel until April 30, 2018 Colonial Resort & Spa, Grand Palladium Kantenah Resort & Spa *Saving of up to $500 per couple is based on double occupancy, and Grand Palladium White Sand Resort & Spa in standard hotel room category and valid for Toronto departures, March 16 & 23, 2018. Savings is calculated before taxes and fees and reflected in system prices. Offer is subject to availability 43 flights a week to Cancun from 17 gateways! at time of booking and subject to change without prior notice. -
FY21 Q1 Quarterly Statement
1 [ Quarterly Statement 1 October 2020 – 31 December 2020 Completion of third support package for €1.8bn including fully subscribed rights issue Liquidity bridged to Summer 2021 travel recovery Q1 result reflects minimal operations due to extended travel restrictions Proven delivery of safe holidays – 2.5m customers since restart, 7-day incidence rate 1 averages 0.54 per 100k guests 2.8m customers booked for Summer 2021 season – 80% capacity maintained Early redemption of €300m Senior Notes (due Oct 2021) announced post balance sheet date on 15 Janu- ary 2021, ensuring extension of major debt maturity to July 2022 1 Incidence rate calculated as cases / guests x 100,000 / number of calendar days x 7 TUI Group - financial highlights Q1 2021 Q1 2020 Var. % Var. % at adjusted constant cur- € million rency Revenue 468.1 3,850.8 - 87.8 - 87.6 Underlying EBIT 1 Hotels & Resorts - 95.6 35.3 n. a. n. a. Cruises - 98.4 48.8 n. a. n. a. TUI Musement - 32.6 - 8.9 - 267.0 - 274.2 Holiday Experiences - 226.6 75.2 n. a. n. a. Northern Region - 224.7 - 105.8 - 112.5 - 119.8 Central Region - 145.8 - 28.9 - 403.8 - 404.5 Western Region - 75.4 - 63.2 - 19.2 - 18.0 Markets & Airlines - 445.9 - 197.9 - 125.3 - 128.9 All other segments - 26.0 - 24.0 - 8.3 - 9.2 Underlying EBIT - 698.6 - 146.7 - 376.1 - 383.4 EBIT 1 - 720.9 - 77.9 - 825.8 Underlying EBITDA - 480.4 111.5 n. a. -
Introduction to TUI's Cruise Business 9 MAY 2018
Introduction to TUI‘s cruise business 9 MAY 2018 Mein Schiff 6 INTRODUCTION FRITZ JOUSSEN 2 TUI GROUP | Capital Markets Day | 9 May 2018 TUI-Red 239.0.0 Functional • Always use TUITypeLight Cruises – an important pillar of our integrated and product-focussed strategy New TUI-Green • Font size14pt 170.215.0 • Line spacing 6 pt • titles in TUI-Dark TUI-Yellow Blue SALES & MARKETING - 41% EBITA HOLIDAY EXPERIENCES - 59% EBITA CRUISES ESSENTIAL PART OF 255.225.0 Digitalisation, diversification Growth, diversification INTEGRATED STRATEGY Conventions • Bullet points & standard text in 20m customers Portfolio approach TUI-Dark Blue • ~25% of Group EBITA ~150 TUI Aircraft, 1 • Unique product offering, Owned / managed / JV 383 3rd party flying Northern Integrated ROIC FY17: 13% Hotels 3rd party differentiates TUI in distribution: distribution distribution “line of defence” vs OTAs Own, 3rd party • Market leading position and committed & 162 high brand recognition New TUI-Grey 25% New TUI-Blue non-committed Owned / JV Ships Central Achromatic 112.203.244 Integrated ROIC FY17: 20% 3rd party • TUI Cruises with 40% of repeat 220.220.220 distribution distribution Customer bookings in 2017 New TUI-Blue 50% service & New TUI-Grey 194.230.250 fulfilment 115 • Supports double diversification: 115.115.115 Western Owned / JV Destinations Cruises as “flexible” destination Integrated ROIC FY17: 24% 3rd party TUI-Dark Blue ROIC FY17: 85%3 distribution distribution TUI-Black 9.42.94 0.0.0 Primary colours Primary GROUP PLATFORMS TUI-White 255.255.255 1 This number