Telephone Instructions

TELEPHONE INSTRUCTIONS

ROOM-TO-ROOM Touch 7 + Room Number (Floors 4 - 9) Room Number (Floors 10 - 21) LOCAL CALLS* Touch 9 + Number LOCAL INFORMATION* Touch 9 + 411 LONG DISTANCE CALLS BILLED TO YOUR ROOM* Touch 9 + 1 + Area Code + Number CREDIT CARD/COLLECT Touch 9 + 0 + Area Code + Number INTERNATIONAL BILLED TO YOUR ROOM* Touch 9 + 011 + Country Code + Phone Number EMERGENCY Touch 911 on your telephone LOCAL NON-EMERGENCY ASSISTANCE (210) 207-7273

* Local calls are complimentary. Calls to any other cities or international areas will be charged at hotel long distance rates plus additional access charges.

All Wyndham hotels are either franchised by the company or managed by Wyndham Hotel Management, Inc., one of its affiliates or through a joint-venture partner. ©2014 Wyndham Hotels and Resorts, LLC. All rights reserved. HOTEL SERVICES

AIRLINE INFORMATION Aero Mexico 800-237-6639 Air Canada 888-247-2262 Air France 800-237-2747 Air Transit 877-872-6728 Alaska 800-654-5669 Allegiant 702-505-8888 American Airlines 800-433-7300 Bahamas Air 800-222-4262 British Airways 800-247-9297 CanJet 800-809-7777 Caribbean Airlines 800-920-4225 Delta Airlines 800-221-1212 Frontier Airlines 800-432-1359 Interjet 866-285-9525 JetBlue Airways 800-538-2583 Lufthansa 800-645-3880 Southwest 800-435-9792 Spirit 800-772-7117 United Airlines 800-241-6522 US Airways 800-428-4322 Virgin America 877-359-8474 Virgin Atlantic 800-862-8621 ACCESSIBLE NEEDS A limited number of door knockers, strobe lights and TDY devices are available if your needs require. We are committed to providing accessible facilities for travelers requiring them. If you encounter barriers during your stay, please contact the Manager on Duty. We do have accessible rooms available to you. AIRPORT SHUTTLE Super Shuttle (fees apply) 800-258-3826

BANK/ATM An ATM is located on the lobby level between the front desk and Gift Shop. BUSINESS CENTER Our Business Center is available for all your office needs. Services include printing and Internet access. The Business Center is located in the lobby adjacent to our Concierge. The Business Center is available 24 hours a day. CAR RENTAL Advantage 800-777-5500 Alamo 888-826-6893 Avis 800-633-3469 Budget 800-218-7992 Dollar 800-800-4000 Enterprise 800-261-7331 Hertz 800-654-3131 National 877-222-9058 Thrifty 800-847-4389 CATERING SERVICES For private meetings and special events, we offer a wide range of banquet rooms. We pride ourselves in offering the finest food and conference room accommodations with personalized services. Our experienced Convention and Catering Managers are here to assist you. Touch Wyndham Request for assistance. CHECK CASHING The hotel is unable to provide check cashing services. An ATM is located on the lobby level. Contact Wyndham Request for directions to a local bank. CHECK-IN TIME Check in time is 3:00 p.m. Please inquire about early check in availability CHECK-OUT TIME Check out time is 11:00 a.m. Inquire regarding a late departure. Additional fees may apply. COMPLIMENTARY SERVICES Personal care items such as toothpaste, toothbrushes, deodorant, combs, razors, and shaving cream are available at guest reception. Complimentary shoe shine service is available at the bell stand. Touch Wyndham Request to request one or more of these items.

CONCIERGE Our Concierge is delighted to provide you with information about the San Antonio area including restaurants, sports and entertainment venues, and local attractions. Our Concierge desk is located on the lobby level next to the hotel’s main entrance. To contact the concierge, please dial ‘24#’. You are free to look up area restaurants, bars and attractions at thesanantonioriverwalk.com or visitsanantonio.com COPY AND FAX SERVICE 24-hour copies and facsimiles are available upon request. Visit our Concierge or Front Desk. The incoming fax number is 210-354-2700. Unless otherwise requested, incoming faxes will be automatically delivered to your guestroom or suite. CREDIT CARDS We honor the following credit cards: Visa, Mastercard, American Express, and Discover. CRIBS/ROLLAWAY BEDS Cribs are complimentary and come with a Sanitation Guarantee. Rollaway beds are available upon request. Complimentary use. ** Due to Fire Code rollaway beds are NOT permitted in rooms with more than 1 bed or King Rooms with pullout sofa. DINING OPTIONS 111 Grille Hours of Operation Breakfast Monday — Friday 6:30am - 11:00am Buffet Closes at 10:30am Saturday & Sunday 6:30am - 12:00pm Buffet Closes at 11:30am Lunch Hours 11:00am - 2:00pm Dinner 5:00pm -10:00pm

111 Bar is the perfect place to entertain and enjoy your favorite sporting event. Our hotel lounge is located in the main lobby. In addition, we serve food until 12:00 midnight Sunday — Thursday 12:00pm - 12:00am* Friday — Saturday 12:00pm - 1:00am* *Open later, based on business levels.

EXPRESS MAIL/PACKAGES Express Mail and package service is available and may be arranged through the Concierge and Front Desk. Wyndham Request will notify you of any packages you may have received. FIRE/EMERGENCY The hotel is fully-equipped with fire prevention devices. For your additional safety, please familiarize yourself with the fire alarm locations, exit routes, and the fire safety guides. This information is posted on the back of each guestroom door. FITNESS CENTER Our Fitness Studio provides an uplifting environment guests need as they pursue health and wellbeing. The studio is outfitted with the latest in fitness equipment and technology. Enjoy a complete workout any time you desire, 24 hours a day. Located on the 3rd floor. Guest room key required. FRONT DESK/GUEST SERVICES Touch Wyndham Request for assistance “0”. GIFT SHOP Our gift shop is located conveniently for you on the lobby level across from the main hotel entrance and to the left of the front desk reception area. A variety of sundries, snacks, beverages, clothing and souvenirs are available for your convenience. Open from 7:00am daily. GREEN POLICY Our towels are white, and our policy is GREEN. Use your towels more than once to help reduce the amount of water, energy and detergents we use daily. Hang your towels on the rack if you would like to reuse them, or leave them on the floor if you would like fresh towels to be provided. Thank you for helping us to conserve our natural resources.

HIGH SPEED INTERNET ACCESS We are proud to offer both wireless and hard-wired Internet connection complimentary in the hotel lobby. Basic Internet access in guest room is FREE, Premium access is $9.95 plus tax, for 24-Hour access. Please touch Wyndham Request for additional information or assistance. If you are not currently a Wyndham rewards member, we would be delighted to sign you up at the front desk or at wyndhamrewards.com when convenient. After doing so, your guestroom Internet will be complimentary for future stays with Wyndham. Enjoy! How to Connect Choose the network with the best wifi connection (e.g. Wyndham-Guest Room). Connect to the strongest signal. Upon choosing a network, a browser pop-up window will open (if it does not do this automatically, please open any web-browser) and you will be given the option to sign into the Internet and agree to the terms and conditions. You will have two options for signing into the Internet: signing in with my room or signing in with an access code. When signing in with my room enter your last name and room number and accept the terms and conditions. Please make sure to click / accept. If you were provided an access code, please provide it in the space access code and sign in and accept the terms and conditions and click connect. Please make sure to click /accept HOTEL OPERATOR Touch Wyndham Request “0” on any room phone. House phones will automatically ring to Wyndham request, as a safety feature of our hotel. HOUSEKEEPING Our Housekeeping staff is scheduled to service your guestroom or suite between 8:30 a.m. and 5:00 p.m. Should you require service outside these hours or at a specific time during your stay, please contact Wyndham Request. We would be delighted to service your room at whatever time you desire. ICE Ice is located on each guest floor. You may also contact in-room dining to have ice delivered to your guestroom. IN-ROOM DINING For your convenience, In Room Dining is available 24-Hours. You will find the in-room dining menu located within this directory. LAUNDRY/VALET SERVICE Laundry bags are located in your guestroom closet. Same day service is available if dropped off at the Front Desk or by contacting Wyndham Request by pressing “0”. Laundry pick up is no later than 9:00 a.m., Monday through Saturday. There is no pick-up on Sundays or national holidays. Return of your laundry can be expected by 6:00 p.m. daily. Touch Wyndham Request.

LAUNDRY We are delighted to provide you the convenience of a full service laundry within the hotel located on the 4th floor. Upon exiting the elevators to the guest hallway, turn to the right and it is located through the first door on the left. Multiple washers and dryers, a change machine and detergent is available for a fee. Please contact Wyndham Request to arrange. LOST AND FOUND To inquire about lost and found items, contact Wyndham Request. LUGGAGE STORAGE Our Bell staff is available to assist you with your luggage needs. Please contact Wyndham Request for assistance. MAIL SERVICES Outgoing mail with appropriate postage may be left at the Front Desk or Concierge Desk. If you require post age stamps, you may purchase them at the hotel gift shop. Incoming mail and packages are delivered directly to your guestroom upon receipt. Should an item arrive at the hotel before you, a note will be placed with your reservation and the item is held by the hotel until you arrive. MASSAGE STUDIO A massage can help reduce stress and fatigue, relieve sore muscles and help you sleep easier away from home! Relax and replenish in a soothing casual environment with our professional team of therapists. Choose from traditional massage, the weary traveler, hot stone therapy, Thai Steam Treatments, chocolate body wraps, body scrubs, facial massage and more. We specialize in massage and body treatments ranging from 35 minutes to 3 hours. Services are available daily by state-registered therapists provided through Body-N-Balance. In-room services are also provided for an additional fee. Select from our menu of options at bodynbalancespa.com. To make an appointment, please call extension 6477 from your guestroom, ask to be connected through a house telephone, or call us direct at 210-362-6477. Located on the 3rd floor in the fitness center.

MEETING ROOMS Meeting Space is listed below: Fiesta Pavilion Lower Level Lone Star Room Lobby Level Texas Ballroom A 2nd Floor Texas Ballroom B 2nd Floor Texas Ballroom C 2nd Floor Director’s Room 1 2nd Floor Director’s Room 2 2nd Floor San Antonio Ballroom 3rd Floor Blue Bonnet Room 3rd Floor Executive Salon 1 3rd Floor Executive Salon 2 3rd Floor Executive Salon 3 3rd Floor Executive Salon 4 3rd Floor Executive Salon 5 3rd Floor Boardroom 3rd Floor MESSAGES Touch the Message button on your in-room phone to connect to the voicemail system. MICROWAVE/REFRIGERATORS Microwaves and refrigerators are complimentary upon request on a first come first serve basis. MOVIES Movies are available in guestrooms through the LodgeNet System for a nominal fee. NEWSPAPERS Copies of USA Today are available in the hotel lobby. Local and other national newspapers are available for a fee in the gift shop located on the lobby level. PARKING The Wyndham San Antonio offers both valet parking and self-parking at a charge. Dial #23 from your guestroom to retrieve your vehicle from valet.

PET POLICY We are happy to accommodate your dogs within certain guidelines. You will want to know we do not allow you to leave your pet alone in your guestroom. The reason for this is so as not to interrupt other guests comfort and quiet time. A pet waiver must be signed, and a one-time non-refundable charge of $50.00 will apply, which will offset a special detailed cleaning of your guestroom upon departure. Additional cleaning fee of $200.00 if room is unable to rent. During your stay, your room will be serviced if pet is in a kennel for the safety of staff and pet. No room will be serviced if pet is unattended. PLACES OF WORSHIP Please see concierge for service times and directions. RESERVATIONS Reservations can be made by calling Wyndham Worldwide toll-free at 1 877 999 3223, 1 800 WYNDHAM or on-line at www.wyndham.com. If you require personal assistance in making either a guestroom or dining reservation, contact Wyndham Request at ‘0’. SAFETY DEPOSIT BOX Safety deposit boxes are available at no-charge through the front desk, subject to availability. IN ROOM SAFE In room safe is located in your Guest Room closet for your valuables and personal belongings. SALES OFFICE For conference and special events of all sizes, our experienced Sales Staff is here to assist you. Office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. Touch Wyndham request to be connected to a sales associate.

SHOPPING Rivercenter Mall Monday - Saturday 10:00am - 9:00pm Sunday - Noon - 6:00pm Notlh Star Mall Monday - Saturday 10:00am - 9:00pm Sunday - 12:00pm-6:00pm Quarry Marke Monday - Saturday 10:00am - 9:00pm Sunday - 12:00pm - 6:00pnn Shops at La Cantera Monday - Saturday 10:00am - 9:00pm Sunday - 12:00pm - 6:00pm Tanger/Premium Outlets Monday - Saturday 10:00am - 9:00pm Sunday - 12:00pm - 7:00pm The Rim Daily - 10:00am - 9:00pm The Forum Monday - Friday 10:00am - 7:00pm Saturday - 10:00am-6:00pnn Sunday - 12:00 noon - 5:00pm SPA The Wyndham San Antonio Riverwalk, is proud to provide you the services of Body and Balance Spa. Located on the 3rd floor in the fitness center, services range from a soothing 35 minute massage to an invigorating 95 minute pampering session. In room services are also provided for an additional fee. To make an appointment, please call extension 6477 from your guestroom or ask to be connected through a house telephone. SWIMMING POOL/HOT TUB Enjoy our pool and hot tub while enjoying the sun of day or the moon of night. Towels are available poolside. Open from 6:00 a.m. to 10:00 p.m. Located on the 3rd floor. Guestroom key is required. TAXI SERVICE Taxi service is available 24 hours, through Wyndham Request at ‘0’.

TELEVISION CHANNELS

TWC WEA HD 12 NHK HD 36 CNBC 13 Hotel 37 MSI 14 TDC 38 HLN 15 HBO HD 39 Animal Planet 16 ESPN HD 40 Cartoon Network 17 ESPN2 HD 41 NIK 18 FNC HD 42 Food 19 FX HD 43 FREFM 20 AXSTV 44 Lifetime 21 ABC KSAT 45 History Channel 22 CBS KENS 46 A&E 23 CW KMYS DT 47 CNN 24 FOX KABB DT 48 MSNBC 25 NBC 49 KWEX (Spanish) 26 PBS 50 ESPN News 27 TLC HD 51 FSSW 28 FS1 HD 52 NFL 29 TBS HD 53 Golf 30 TNT HD 54 Comedy 31 USA HD 55 Travel 32 National Geographic 56 HGTV 33 VALUE 57 VH1 34 TAG 58 RTN 35

WAKE-UP SERVICE Wake up call service is provided 24-hours a day. Simply dial “0” and a guest service representative will be happy to assist you. WYNDHAM REWARDS Reward yourself with Wyndham Rewards. Stay at more than 7,000 participating hotels, while earning points or miles for your stay. Earn toward free nights, gift cards and more. Earn even more free nights with Wyndham Rewards Visa Card. Sign up at WyndhamRewards.com or visit with one of our staff.

EMERGENCY PROCEDURES The hotel is fully-equipped with fire prevention devices. For your additional safety, please familiarize yourself with the fire alarm locations, exit routes, and the fire safety guides. This information is posted on the back of each guestroom door.

In the event the hotel is required to evacuate, a public announcement will be made over the loud speakers. Guests will be required to gather immediately outside the Weston Centre, which is out the lobby doors, right of the Front Desk and across Pecan Street. WHAT IF ... YOU’VE JUST ARRIVED? Learn where the exits are...Before you enter the guestroom, look to the right and left of the door and locate at least two exits. Walk to each exit...To help you remember their locations, walk to each exit from your guestroom. Count doors on the way...Choose a wall and, as you walk to each exit, count the doors along that wall between the exit and your guestroom. This will help you remember the distance and location of exits - and may also help in case you have to find an exit when it’s dark or smoky. Fire alarms and extinguishers...Locate and walk to the fire alarm and fire extinguisher on your floor. Find the “off-switch” on your air conditioner... In your guestroom; learn how to turn off your air conditioning system. This way, in case of a fire, you can prevent smoke from being drawn into your guestroom. If you have just arrived, remember.... • Know your exits. • Find your extinguishers. • Understand your air conditioning unit.

WHAT IF ... YOU FIND A FIRE? Pull the nearest fire alarm...This will sound the alarm.

Close doors against the fire... If possible; close the doors around the fire area to keep the fire from spreading. Phone management for help...Immediately telephone the Hotel Operator (Touch 0) to report the fire. If you can- not reach them, call the local Fire Department. Touch 911.

Use a fire extinguisher if it is a small fire, but only after pulling the nearest fire pull station and after reporting the emergency. Always take your room key... before trying to exit the building. A tip — if possible, loop the key to your wrist with a rubber band.

Stay calm...don’t hurry. Think. Danger is almost always less than you imagine it to be.

If you find a fire, remember.... • Keep calm. • Pull the alarm. • Close doors against the fire • Phone for help. • Take your key before exiting.

WHAT IF ... YOU HEAR AN ALARM FROM YOUR ROOM? Take your room key.

Test doors for heat before you open them...With the back of your hand; test the door to the hallway to see if it is hot or cool.

Inch the door open if it’s cool...If the door to the hall is cool, open it carefully, looking for smoke. Slam it shut fast if there is thick smoke outside and stay in your guestroom.

Exit if there’s no smoke outside...If the hallway contains little or no smoke, head for the nearest exit. Hug walls while exiting...While moving to the nearest exit, keep close to the walls. If it’s dark or smoky, count the number of doors to the exit and feel along the walls as you go.

Exit with caution...Touch door to test the exit door for heat before opening it and again, watch out for thick smoke in the stairwell. If the stairwell is safe, exit down to the street.

Avoid elevators...In case of fire, never use elevators for emergency exits. Stay calm...Don’t hurry and think. Your danger is almost always less than you imagine it to be.

If you hear an alarm, remember.... • Remain calm. • Listen for announcements. • Take your key. • Test doors for heat before opening. • If hall is smoke-free, exit. • If the stairwell is safe, exit to the street. WHAT IF ... YOUR EXIT IS BLOCKED? Go back to your room...Should the stairwell start filling with thick smoke and your exit turns out to be unsafe, if possible, return to your guestroom — it’s the safest place for you.

WHAT IF ... YOU CAN’T LEAVE YOUR ROOM? Stay there...If you can’t exit, your guestroom is the safest place to be.

Shut off the air conditioner...To prevent smoke from being drawn into your guestroom, flip the switch or turn the dial to the “off’ position on your air conditioning unit.

Stuff wet clothes under the door...Wet towels, sheets or blankets can keep smoke from entering through the crack under your door.

Stuff air vent with wet clothes...This will also keep smoke out.

Remove all drapes from the window...In case fire should enter the window, no fabric will be nearby.

Fill your bathtub...Keep plenty of water in the tub and have wastebaskets or ice buckets nearby for carrying water. This way, you can quickly remoisten the wet cloth’s that are keeping the smoke out.

Phone your location...Telephone the Hotel Operator (Touch 0) or Front Desk staff and tell them your location.

If you can’t reach them, call the local Fire Department. Dial 911.

If you’re stuck in your guestroom, remember.... • Remain calm. • Stay there. • Turn off the air conditioner. • Stuff door cracks and vents with wet towels. • Remove drapes from the windows. • Have water ready to remoisten cloths. • Phone your location.

TRAVELER SAFETY TIPS

Don’t answer the door in your guestroom without verifying who it is. If a person claims to be an employee, call the Front Desk staff and ask if someone from the staff is supposed to have access to your guestroom and for what purpose.

When returning to your hotel late in the evening, use the main entrance. Be observant and look around before entering parking areas.

Close the door securely whenever you are in your guestroom and use all of the locking devices provided.

Don’t unnecessarily display your guestroom key or key packet in public or carelessly leave it on a restaurant table, at the swimming pool or any other place where it could be easily stolen.

Do not draw attention to yourself by displaying large amounts of cash or expensive jewelry.

Don’t invite strangers to your guestroom.

Place all valuables in a safe deposit box. Boxes are available through the Front Desk. Do not leave valuables in your guestroom or in your vehicle.

Check to see that any connecting room doors are locked.

If you see any unusual activity, please contact our Guest Services staff and report your observations. Touch Wyndham Request.

AREA ATTRACTIONS There are a variety of attractions, entertainment and services available to you in both the immediate area and surrounding area. Many of those interests are listed below. We would be pleased to offer you additional assistance related to these and other entertainment choices that abound in the area.

The Alamo River Barge Tours Alamodome Ripley’s Haunted House Adventure Arneson River Theater Riverwalk AT&T Center San Antonio B-Cycle Aztec Theater San Antonio Botanical Garden Buckhorn Saloon & Museum San Antonio Conservation Society Hemisfair Park San Antonio Children’s Museum Houston Street Walking Tours San Antonio Museum of Art IMAX San Antonio Visitors Information Center Institute of Texan Cultures Schlitferbahn Waterpark Japanese Tea Gardens SeaWorld Kiddie Park Six Flags Fiesta Texas La Vaillita Spanish Governor’s Palace Louis Trussauds Wax Museum Splashtown Majestic Theatre Steve’s Homestead Market Square Sunken Garden Theater McNay Art Institute Sunset Station Missions Tobin Center for Performing Arts Morgan’s Wonderland Toyota Motor Manufacturing Company Natural Bridge Caverns Texas Visitor & Education Center Retama Park Witte Museum Rio San Antonio Cruises Zoo Walking Tours

The Alamo 300 Alamo Plaza San Antonio, TX 78205 210 225 1391 Sunday-Saturday 9:00am - 5:30pm Extended hours in Summer

Tower of the Americas 739 E. Cesar Chavez Blvd. San Antonio, TX 78205 210 223 3101 Sunday- Thursday: 10:00am -10:00pm Friday - Saturday: 10:00am -11:00pm

Sea World of Texas 10500 Sea World Dr. San Antonio, TX 78251 800 700 7786 Seasonal Hours of Operation

Six Flags Fiesta Texas 17000 IH-10 West San Antonio, TX 78257 210 697 5050 Season Hours of Operation

Market Square 514 W. Commerce St. San Antonio, TX 78205 210 207 8600

Tobin Center for Performing Arts 100 Auditorium Circle (3 blocks from hotel) San Antonio, TX 78205 210 223 8624