Passenger Business The profile of passenger traffic in 2013-14 as compared to 2012-13 is outlined below Suburban Non-suburban 2012-13 2013-14 2012-13 2013-14 Passengers 4,477 4,552 3,944 3,845 originating(millions) Passenger 1,45,654 1,68,589 9,52,449 9,90,153 kilometres(millions) Average lead(kilometres) 32.5 37.0 241.5 257.5 Earnings(` in crore) 2,010.44 2,260.66 29,312.40 34,271.59 Average rate per 13.8 13.4 30.8 34.6 passenger kilometre(paise) *Revised The overall trend of passenger traffic in the last three years was as follows: 1,158,742 Total suburban and Non-suburban 1,098,103 2011-12 2012-13 2013-14 Passenger earnings 28,246.43 31,322.84 36,532.25 (` in crore) Passenger journeys(millions) 8,224 8,421 8,397 Passenger 10,46,522 10,98,103 11,58,742 kilometres(millions) Average lead(kilometres) 127.2 130.4 138.0 *Revised Fare Structure In the Railway Budget for 2013-14, a proposal to implement Fuel Adjustment Component (FAC)-linked tariff revision, bi-annually, in sync with the movement in fuel costs in either direction was introduced. However, the proposal was implemented from 01-04-2013 in case of freight tariffs only leaving passenger fares unchanged. However, in October 2013, FAC linked revision in passenger fares was as under: No increase in either Second Class Ordinary (Suburban) or Second Class MST fares; On select distance slabs, fares for second Ordinary (non- suburban) are increased by a maximum of `5, while in the other distance slabs there would be no change in existing fares. In all other classes, fares are increased by 2%. INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2013-14 21 The fare structure of AC classes of Duronto trains has been revised at par with the fare structure of comparable train services like Rajdhani, Shatabdi etc. Ticketless Travel During 2013-14, 20.48 lakh checks were conducted against ticketless/irregular travel (including carriage of unbooked luggage), About 208.05 lakh cases were detected Checking the tickets of passengers and `688.11 crore were realized on this account. Punctuality The punctuality of Mail/Express trains (arriving at destinations on right time) during the year 2013-14 was 83% as per Integrated Coaching Management System (ICMS). This computer based on-line system was adopted by Railway Board from January 2009 for analyzing the punctuality Performance. Unit Revenue The average earning per passenger kilometer was 31.5 paise in 2013-14 as against 28.5 paise in 2012-13. Average revenue for different classes, was as follows: Earnings per passenger Earnings per passenger kilometer (paise) journey (in `) 2012-13 2013-14 2012-13 2013-14 Suburban(all classes) 13.8 13.4 4.5 5.0 Non-Suburban: AC Ist Class $ 264.1 282.6 1,508.6 1,615.6 AC Sleeper 127.4 140.6 1,058.9 1,146.1 AC 3-Tier 99.7 106.4 743.8 902.2 Ist class 63.1 65.2 84.9 80.2 AC Chair Car 104.0 115.7 407.6 442.5 Sleeper Class: (i) Mail/Express 34.5 38.1 259.6 320.8 (ii) Ordinary 28.0 32.2 92.8 103.3 Second Class: (i) Mail/Express 22.6 25.4 80.4 91.4 (ii) Ordinary 14.5 17.2 16.3 20.6 Total Non-suburban 30.8 34.6 74.3 89.1 $ includes Executive Class 22 INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2013-14 During the year 2013-14, Indian Railways introduced new trains, extended the runs and increased the frequency of existing trains, as given below: Trains Runs extended Frequency Total introduced increased Non- 388 (single) 155 (single) 71 trains (single) 614 suburban including 116 including 30 MEMU/ DEMU MEMU/ DEMU Suburban 24 (single) 10 (single) 2 (single) 36 Total 412 165 73 650 Catering Services A Catering Policy 2010 has been issued on 21.07.2010 which has revised the role of agency for management of catering service on the Indian Railways. IRCTC would continue to be a service provider to the Indian Railways and responsible for managing the premium and high end outlets like Food Plazas, Food Courts and Fast Food Units including institutional catering outside the Railways. During the year 2013-14, Catering facilities were provided through: Static catering units — 10,253 Pantry Cars/Mini pantries — 322 pairs of trains Train side vending — 619 trains Departmental catering units — 324 Catering units under IRCTC — 209 Private/Licensee operated units Under Zonal Railways — 10,485 Private/licensee under IRCTC — 176 Food Plazas/Fast Food units/Food Courts — 155 Automatic Vending Machines — 623 Jan Ahaar Units (low cost/economy) — 48 The sales turnover of departmental catering units during 2013-14 was `365.87 crores as against `271.83 crores in the previous year and the licence fee realized from the catering/ Retiring Room Alipur Dwar Junction INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2013-14 23 vending contractors was `350.45 crores in 2013-14 as against ` 229.77 crores in 2012-13. Rail Tourism Ministry of Railways has taken several important initiatives to promote tourism in the country. These include introduction of new tourist train services on popular tourist circuits in different A view of Palace on Wheels regions of the country to offer one week’s fully packaged rail travel itinerary inclusive of travel, accommodation, on board catering, on-board and conducted sightseeing tours at the destinations. IRCTC tourism portal www.railtourismindia.com provides one-stop solutions to passengers’ travel and tourism requirements including tour packages, special trains, Bharat Darshan, Cab Rentals, Hotel Bookings etc. At present 5 luxury tourist train “Palace on Wheels”, “Deccan Odyssey”, “Golden Chariot”, “Royal Rajasthan on Wheels” and “Maharajas’ Express” are run by Indian Railway Luxury Tourist Trains on IR-At a Glance Name of Intro- Joint No of Period of No. of days Itinerary/Itineraries. train duced Venture coaches operation in Palace on 1982 IR & RTDC 22 (including Sep. to April 7 nights - New Delhi Wheels 14 saloons, 2 8 days Jaipur dining cars a Sawai Madhopur spa car and a Chittaurgarh lounge car) Udaipur Jaisalmer Jodhpur Bharatpur Agra New Delhi Golden 2008 IR & KSTDC 18 Sep. to 7 days Bengaluru Bengaluru A painting inside the coach of Palace on Chariot -thematically March Karnataka Goa Mysore Chennai designed and Karnataka- Hassan Pondicherry Wheels coaches Tamil Nadu and Hospet Thanjavur Kerala Badami Madurai Goa Trivandrum Bengaluru Alleppey Ernakulam Bengaluru Royal 2009 IR & RTDC 22 (including New Delhi Rajasthan 14 passenger Jodhpur on Wheels car, one bar Oct. to April 7 nights-8 days Udaipur car one gym Chittaurgarh cum spa car) Sawai Madhopur Jaipur Khajuraho Varanasi Agra New Delhi Maharaja 2010 IR & IRCTC 23-including Sep. to April Pan India Itinerary 1 Itinerary 2 Itinerary 3 Express 15 passenger Itinerary of New Delhi Mumbai New Delhi coaches, 7 nights/8 days Agra Bhusawal Jaipur and 3 nights/ Sawai Udaipur Sawai 4 days Madhopur Jodhpur Madhopur Jaipur Bikaner Fatehpur Sikri Bikaner Jaipur Agra Jodhpur Sawai Madhopur Gwalior Udaipur Fatehpur Sikri Khajuraho Mumbai Agra Varanasi New Delhi Lucknow New Delhi Itinerary 4 Itinerary 5 (from Wednesday) (from Sunday) New Delhi New Delhi Agra Agra Sawai Madhopur Sawai Madhopur Fatehpur Siikri Jaipur Jaipur New Delhi Palace on Wheels-the Presidential Suite New Delhi 24 INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2013-14 Deccan 2007 IR & Govt of April to Itinerary1 Itinerary 2 Odyssey Maharashtra September Mumbai Mumbai Aurangabad Viswamitri Chandrapur Palitana Jalgaon Virawal. Virangam Nasik Road Patan Kolhapur Gandhi Nagar Madgaon Delhi Palace on Wheels - through picturesque Mumbai locale Itinerary 3 Itinerary 4 Delhi Delhi Sawai .Madhopur Sawai Madhopur Agra Jaipur Jaipur Agra Jodhpur Vidisha Udaipur Jalgaon Badodara Aurangabad Viswamitri Mumbai Mumbai Itinerary 5 Itinerary 6 Mumbai (from Sat) Jalgaon Delhi Chandrapur Agra Aurangabad Bharatpur Mumbai Sawai Madhopur Jaipur Delhi Itinerary 7 Itinerary 8 (from Tue) Mumbai Delhi Shirdi Agra Rahuri Bharatpur Mumbai Sawai Madhopur Jaipur Delhi Itinerary 9 Itinerary 10 Mumbai Mumbai Nasik Road Jalgaon Shirdi Vidisha Rahuri Sawai Madhopur Mumbai Jaipur Bharatpur Agra Delhi in collaboration with the respective State Tourism Development Corporation/Indian Railway Tourism and Catering Corporation (IRCTC). Luxury Tourist Trains on IR-At a Glance Palace on Wheels This train was introduced in 1982. After gauge conversion, a new BG rake was introduced from 1996. This luxury tourist train is fully vestibuled, centrally air-conditioned and completely self-sufficient and comprises 14 saloons, 2 dining cars, a Spa car and a lounge car, comprising of 22 coaches. Saloons: The saloons are named after the former Rajput States and evoke visions of the royal kingdoms. Each saloon has 4 coupes, done in colours characteristic of that State and highlighted by the emblem of the erstwhile States. Each compartment has an attached bath with running hot/cold water and showers, built- in wardrobes, overhead and night lamps, piped music, reading light and wall-to-wall carpeting, etc. At the end of each coach there is a separate lounge where passengers can relax when they wish to move out of their bedrooms. Palace on Wheels - the Saloon INDIAN RAILWAYS ANNUAL REPORT AND ACCOUNTS 2013-14 25 Dining Cars: The Maharaja and Maharani Restaurants offer seating arranged in groups of two and four near the window. Chefs in the attached pantry prepare gourmet continental and Indian specialties with emphasis on the cuisine of Rajasthan. Deccan Odyssey Deccan Odyssey luxury train, introduced in 2007, is one An outside view of Deccan Odyssey of the ambitious projects of the IR and Maharashtra State.