Welcome to First ! Business Account Transition Guide

Helping Texans Build Texas® CONTENTS TABLE OF WHO IS TEXAS FIRST BANK? 03 Get to know us and what we stand for. LOCATIONS Christopher C. Doyle 05 See where our 27 banking centers are located. President & CEO TRANSITION CHECKLIST 06 Follow this checklist for a successful transfer to TFB. NEED-TO-KNOW Important dates and account information. Welcome to Texas First Bank! With over 45 years of serving the 07 community, we are excited to welcome you to our family and look forward to providing you with the same first-class service that our BUSINESS ACCOUNTS & NEW CARDS customers have come to expect and love. See all your checking & savings options in one place; 08 using your new Texas First Bank debit card. At the close of business on October 4th, we will be transitioning your account from Preferred Bank to Texas First Bank and, with the change, we are thrilled to bring you more account options and features. ONLINE & MOBILE BANKING 09 Using our online and mobile banking platforms. The purpose of this guide is to inform you of those changes (some of which will require action on your part) and provide you with pertinent PAY ON-THE-GO dates. Our goal is to make this transition as smooth as possible for you. 10 Learn the new ways to pay while you’re on the go. Please take a moment to read this guide. If you have any questions, don’t hesitate to reach out to your local banker, call Texas First Bank at TREASURY MANAGEMENT SOLUTIONS (281) 280-9422, or visit us online at www.texasf irst.bank. 11 Learn more about our TMS products & TMS checklist Your business is important to us, and we thank you for your continued confidence as we make the transition through this exciting time. And SECURITY TOKENS & NOTABLE CHANGES don’t worry – even though the name is changing, you’ll be happy to 12 How to use Security Tokens & Transaction Deadlines know that we’re still locally owned, still Texas friendly… still with the same community-driven heart. NOTABLE CHANGES CONTINUED Sincerely, 13 Positive Pay Service & Remote Deposit Capture 14 Information for current and future loans. Christopher C. Doyle President & CEO WE’RE HERE FOR WHATEVER YOU NEED!

IN PERSON PHONE ONLINE CHAT Visit any of our 27 locations: (281) 280-9422 www.texasf irst.bank www.texasf irst.bank/locations WHO IS TEXAS FIRST BANK? Strong, Solid, & Secure.™ Headquartered in Texas City, Texas First Bank is a state-chartered community bank, dedicated to providing superior customer service through solid and secure financial decisions and forward-thinking product development.

OUR CUSTOMERS ARE OUR FAMILY Texas First Bank’s mission is Helping Texans Build Texas.® We firmly believe that our customers make us who we are. They are our family, and we are committed to being a bank that they can depend on to best serve their financial interests, as well as one that makes a positive impact in our Texas First Bank has been named... local communities.

OUR GUIDING LIGHT We look to our corporate values to point us in the right direction in all that we do. They are unchanging and guide us in our interactions with you — our customers, partners, employees, and community. One of American Banker’s The Galveston Daily News’ Best of the Bay Awards - Best to Work For Readers’ Choice - Best Bank Best Bank • Above all, be responsive, responsible, and respectful to 2018 2013 - 2019 2019 our customers and employees. • Fairness: Be fair and truthful in all that we do for our customers and employees. • Integrity: Operate with total transparency. Do the right thing Stay Connected! at all times and honor the confidentiality of our customers. • Vision Driven: Anticipate and forecast the future of financial Find us on each platform by services and how it will impact our customers and employees. searching “Texas First Bank”

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