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2019-2020-Annual-Report-Loto-Quebec.Pdf ANNUAL REPORT TABLE OF CONTENTS 1 Mission, Vision and Values 2 Key Figures 3 Economic and Social Contributions 4 Messages 9 Review of Activities 31 Financial Review 36 Supplementary Information 38 Comparative Results 39 Consolidated Financial Statements 82 Measuring Efficiency and Performance 84 Follow-up on the Actions Outlined in the 2015–2020 Responsible Commercialization Plan 94 Enterprise Risk Management 95 Code of Ethics and Rules of Professional Conduct for Directors and Managers 104 Policies and Laws 106 Access to Information and Protection of Personal Information 107 Board of Directors and Corporate Secretariat 114 Board of Directors and Committee Reports 122 Organizational Structure 1 MISSION To responsibly and efficiently manage games of chance in a controlled and measured VISION fashion, in the interest To offer Quebecers first-rate of all Quebecers. entertainment thanks to an appealing, innovative and competitive offering, while remaining a recognized world leader for responsible commercialization. VALUES INTEGRITY AND AGILITY Integrity guarantees that the chances of winning are the same for everyone, and that the reliability and thoroughness of all processes are ensured. Agility allows us to adjust more quickly to market realities, particularly in terms of method, so we can remain competitive in the gaming and entertainment industry. OVERALL PERFORMANCE AND INNOVATION Overall performance covers economic, social and environmental issues. It requires efficient and responsible management of the gaming and entertainment offering. Innovation means staying ahead of the curve to foster competitiveness. Developing partnerships also helps us expand our capacity for innovation. CLIENT-CENTRED AND CREATOR OF EMOTIONS Being client-centred means we are able to provide our clients with an unparalleled and satisfying entertainment experience, by applying high standards, listening to their concerns and demonstrating total respect in every interaction. Being a creator of emotions in the gaming and entertainment offering means using passion to engage the imagination of clients and generate moments of exhilaration. SYNERGY AND PLEASURE Synergy leverages the varied skill sets of all our employees to deliver an integrated offer to clients. It is a matter of fostering teamwork by setting shared and consistent objectives. The pleasure derived from our work creates an environment that nurtures respect, appreciation and recognition. It kindles both personal and collective pride. 2 KEY FIGURES AS AT MARCH 31 (In thousands of Canadian dollars) 2020 2019 $ Variation % Variation Total revenues 2,740,816 2,827,087 (86,271) (3.1) Lotteries 929,426 955,737 (26,311) (2.8) Casinos 963,665 917,8 93 45,772 5.0 Gaming establishments 872,577 979,488 (106,911) (10.9) Intragroup transactions (24,852) (26,031) 1,179 4.5 Gross margin 2,257,038 2,326,527 (69,489) (3.0) Total expenses 903,576 918,321 (14,745) (1.6) Net income 1,353,462 1,408,206 (54,744) (3.9) Dividend 1,328,462 1,383,206 (54,744) (4.0) Other amounts contributed to the Québec and Canadian governments 190,376 181,565 8,811 4.9 Total assets 986,469 1,009,511 (23,042) (2.3) Shareholders’ equity 170,235 110,887 59,348 53.5 Total revenues (In millions of Canadian dollars) 2020 2019 2018 2017 2016 2,740.8 2,827.1 2,742.2 2,623.3 2,599.4 Net income (In millions of Canadian dollars) 2020 2019 2018 2017 2016 1,353.5 1,408.2 1,335.5 1,230.6 1,227.0 3 ECONOMIC AND SOCIAL CONTRIBUTIONS $1,328.5M $1,128.9M Dividend to the Government of Québec Prizes awarded to lottery and gaming establishment winners (bingo and Kinzo) $445.8M $337.6M $419.1M Employee benefits Commissions to lottery and gaming Purchases from companies establishment network partners conducting business in Québec $147.7M $17.6M Taxes to governments Contribution to the Government of Canada $32.8M $17.7M $9.8M Problem gambling prevention Contributions to Sponsorships non-profit organizations 4 MESSAGE FROM THE CHAIRWOMAN OF THE BOARD OF DIRECTORS HÉLÈNE F. FORTIN, FCPA, FCA, ICD.D CHAIRWOMAN OF THE BOARD OF DIRECTORS Loto-Québec’s activities in 2019–2020 resulted in a dividend payment of $1.328 billion to the Government of Québec. Though lower than the previous year’s dividend due to the repercussions of COVID-19, it exceeds the budgetary target and will represent a major contribution to the financing of public services. The Board of Directors is very pleased with the hard work of every sector of the organization. The end of 2019 marked Loto-Québec’s 50th anniversary. The renewal of Loto-Québec’s Level 4 Certification This major milestone was an opportunity to highlight from the World Lottery Association, the highest the organization’s progress over the years and recognize international recognition for responsible gambling, the contributions of those who helped build the which the Corporation has held since 2009, is a organization. Quebecers can be proud of their state- testament to the quality of the organization’s programs owned enterprise, which offers first-rate entertainment and measures in this area. The continuous improvement in a safe environment, for the benefit of the community. process in place enables Loto-Québec to remain a global leader in responsible commercialization. The projects carried out during the last year of the 2017– 2020 strategic plan further exemplify Loto-Québec’s This focus on continuous improvement is also evident dedication to providing an entertainment experience that in the processes, projects and programs implemented fully meets customers’ expectations, while maintaining a across the organization. The Board witnessed first-hand balance between the social and economic aspects of its the diligent management carried out by every sector mission and ensuring efficient management. over the course of the year. MESSAGE FROM THE CHAIRWOMAN OF THE BOARD OF DIRECTORS 5 The Board also closely monitored the development of My fellow directors and I would like to extend the 2020–2023 strategic plan. Some of the findings our appreciation to the members of the Executive that came out of it were the prominent presence Committee as well. They skillfully managed the of mobile technology in consumer habits and the Corporation’s affairs this past year, which ended on a growing importance of environmental and social particularly challenging note. considerations. Loto-Québec has all the means at its disposal to adopt the drivers necessary to tackle any My special thanks to Lynne Roiter, President and Chief issues in the coming years. Executive Officer, for her invaluable leadership skills, which are recognized by everyone she works with. The Board is also satisfied with Loto-Québec’s response to the COVID-19 pandemic. The organization quickly We also wish to acknowledge the hard work of implemented measures to protect the health of its all Loto-Québec employees. Their professionalism and customers and employees, in addition to generously dedication under any circumstances inspire confidence contributing to community efforts and supporting in us all. society’s most vulnerable. LOTO-QUÉBEC HAS ALL THE MEANS AT ITS DISPOSAL TO ADOPT THE DRIVERS NECESSARY TO TACKLE ANY ISSUES IN THE COMING YEARS. Hélène F. Fortin, FCPA, FCA, ICD.D Chairwoman of the Board of Directors APPOINTMENT AND ACKNOWLEDGMENTS In April, the Government of Québec’s Cabinet appointed Maud Cohen to the Board of Directors. We’re delighted to be able to benefit from her skills and expertise, and we wish her a warm welcome. I also wish to thank the entire Board for its commitment to maintaining the highest governance standards. 6 MESSAGE FROM THE PRESIDENT AND CHIEF EXECUTIVE OFFICER LYNNE ROITER PRESIDENT AND CHIEF EXECUTIVE OFFICER The 2019–2020 fiscal year ended under very unusual circumstances. The COVID-19 pandemic left society reeling on a global scale, bringing with it both challenges and opportunities. At Loto-Québec, we gradually suspended many of our commercial activities as of mid-March. Clearly, this had an impact on last year’s financial results, and this year’s results will be impacted even more significantly. OUR OVERALL RESULTS OUR RESULTS BY SECTOR Our total revenues were $86.3 million, or 3.1%, lower than The lottery sector had an excellent 2018–2019 year due those of the 2018–2019 fiscal year. Our consolidated net to an exceptionally high number of major jackpots income saw a decline of $54.7 million, or 3.9%, from the offered by Lotto 6/49 and Lotto Max, which explains previous year, but it exceeded our budgetary target by the drop in sales for the last year. $58.1 million, or 4.5%. It’s important to note that in late February, our revenues and net income were roughly at The casino sector, which now includes gaming halls, the same level as on the same date in 2019. In addition, delivered strong results. Our teams worked hard to thanks to our efficient management, we were once deliver a unique and varied entertainment experience, again able to reduce our total expenses, which saw a which satisfied our customers. $14.7 million, or 1.6%, decrease from the previous fiscal year. MESSAGE FROM THE PRESIDENT AND CHIEF EXECUTIVE OFFICER 7 Total revenues generated by our online gaming site, CORPORATE RESPONSIBILITY: lotoquebec.com, grew 28.9%. A CONSTANT PRIORITY As for gaming establishments, the bar network posted We are very proud that our World Lottery Association a decrease in revenues compared to the previous year, Level 4 Certification—the highest level awarded for while bingo and Kinzo halls posted stable revenues. responsible gambling—was renewed for the third time. This is a testament to the quality of our responsible PUTTING CUSTOMERS FIRST gambling measures. IN ALL OUR DECISIONS This past year, which marked Loto-Québec’s 50th WE ARE VERY PROUD THAT OUR anniversary, we continued to focus on meeting customer WORLD LOTTERY ASSOCIATION expectations in all of our initiatives.
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