2015/2016 The Insurance Institute of Canada Annual Report Organization and Aims

Insurance Institutes are a uniform standard of insurance Local Institutes provide local the educational bodies for the education and examinations. facilities to students; arrange property and casualty business. classroom instruction and study The Institute sets the syllabus of groups; supervise arrangements studies, produces the appropriate The first Institute was started in for holding the examinations; Canadian texts, conducts distance Toronto in 1899. Others followed maintain libraries of insurance -learning courses, holds national in Montréal, Winnipeg, and textbooks available on loan to examinations, and elects graduates. Vancouver. Local Institutes are members; support graduates’ now established in all provinces. The Institute sponsors a societies and public speaking competition for original essays, clubs; promote seminars, In 1952, all Institutes joined in works of research, papers, or workshops, and research projects association with The Insurance articles on subjects related to to further efficiency and progress Institute of Canada to establish property and casualty insurance. in general insurance.

Article V

Rights, Duties and the Institute and profession as Institute graduates shall treat Responsibilities of Membership the case may be. as confidential any information, documents, or papers relating Fellow Chartered Insurance Institute graduates shall not violate to the business affairs of their Professionals, Chartered Insurance any law or regulation duly enacted employer or client and shall Professionals, Honorary Chartered by any governmental body whose not disclose or produce such Insurance Professionals, Fellows authority has been established by information, documents or and Associates (hereinafter law, and no Institute graduates papers, without the consent of referred to as Institute graduates) shall knowingly lend themselves, the employer or client concerned, shall be bound by the terms and except as required to do so by law. their names or their services to conditions of the following Code of any unlawful act of their employer Institute graduates shall use due Ethics and attendant Disciplinary or client. diligence to ascertain the needs of Procedures. Additionally, any their client or principal and shall other Member shall not be eligible Institute graduates shall not not undertake any assignment for election as a Fellow Chartered willfully misrepresent or conceal if it is apparent that it cannot be Insurance Professional or material fact in insurance and risk performed by them in a proper Chartered Insurance Professional management business dealings in and professional manner. should they be found to be in breach violation of any duty or obligation. of the following Code of Ethics. Institute graduates shall not fail Institute graduates shall not sign to use their full knowledge and Code of Ethics: or associate themselves with ability to perform their duties to their client or principal. Institute graduates shall, in any letter, report, statement or exercising their professional representation, which they know In all dealings graduates shall responsibilities, and in all is false or misleading, or which conduct themselves with dignity professional matters, subordinate is prepared in a manner, which and shall avoid conduct, which personal interests to those of the might tend to be misleading or to would discredit the profession public, the client or employer or misrepresent the actual situation. of insurance or the Institute. Contents

Subscribing National Companies 2016 3 Board of Governors 2015–2016 4 Board of Governors 2016–2017 5 Board of Governors Annual General Meeting October 2016 6 Chair's Address to the 63rd Annual General Meeting 7 Reports Academic Council Report 11 National Prizewinners 2015–2016 19 Registration Statistics CIP Program 22 Registration Statistics CIP and FCIP Programs 23 Registration Statistics Fellowship Program—New Track 24 Professionals’ Council Report 25 Treasurer’s Report 40 Independent Auditor’s Report 41 Regional Reports Western Regional Report 60 Ontario Regional Report 64 Québec Regional Report 67 Atlantic Regional Report 70 Minutes of the 63rd Annual General Meeting of the Insurance Institute of Canada 73 Award of Merit Recipients 78 Honorary Chartered Insurance Professionals 80 Past Chairs 81 Adjunct Faculty 83 Authors and Consultants 2015–2016 84 Tutors and Markers 2015–2016 84 CIP Instructors 2015–2016 85 Graduating Fellows (FCIP) and Continuing Education Graduates 87 Graduating Chartered Insurance Professionals (CIP) 89 Associated Local Institutes and Chapters 98

Peter G. Hohman, MBA, FCIP, ICD.D Administrative Offices President and 18 King Street East, 6th Floor Chief Executive Officer Toronto, Ontario, M5C 1C4

2015 – 2016 Annual Report 2 Subscribing National Companies 2016

AIG Canada Ledor Assurances Algoma Mutual Insurance Company Promutuel du Littoral Allstate Insurance Company of Canada Lloyd’s Underwriters Antigonish Farmers’ Mutual Insurance Company Lotbinière, S.M.A.G. Aon Re Canada Manitoba Public Insurance Corporation Aon Reed Stenhouse Inc. Mennonite Mutual Fire Insurance Company Promutuel Appalaches - St-François Promutuel Montmagny-L’Islet Aviva Canada Inc. Munich Reinsurance Company of Canada Ayr Farmers’ Mutual Insurance Company North Blenheim Mutual Insurance Company Bay of Quinte Mutual Insurance Company North Kent Mutual Fire Insurance Company Bertie & Clinton Mutual Insurance Company Northbridge Financial Corporation Boiler Inspection & Insurance Company of Canada Old Republic Insurance Company of Canada Promutuel Bois-Francs, S.M.A.G PAFCO Insurance Company Promutuel Assurance Boréale Partner Reinsurance Company of the U.S. La Capitale, Compagnie d’Assurance Générale Peace Hills General Insurance Company Chubb Corp. P.E.I. Mutual Insurance Company CNA, Canadian Operations Pembridge Insurance Company Co-operators General Insurance Company/Group The Portage La Prairie Mutual Insurance Co. Crawford & Company (Canada) Inc. Promutuel Prairie-Valmont The CUMIS Group Limited RBC General Insurance Company C.U.R.I.E. Red River Mutual Desjardins Groupe d’assurances générales RSA Canada Group Promutuel Drummond, S.M.A.G. Promutuel Rouyn-Noranda-Témiscamingue Dufferin Mutual Insurance Company Saskatchewan Government Insurance Canada Ecclesiastical Insurance Office plc Saskatchewan Mutual Insurance Company The Economical Insurance Group Scor Canada Reinsurance Company ENCON Group Inc. SGI Canada Insurance Services Ltd. Erie Mutual Fire Insurance Company Le Groupe Estrie-Richelieu Sirius America Insurance Company Promutuel de L’Estuaire South Easthope Mutual General Reinsurance Corporation SSQ, Société d’Assurances Générales Germania Mutual Insurance Company TD Insurance Gore Mutual Insurance Company The Toa Reinsurance Company of America The Guarantee Company of North America Travelers Canada Hay Mutual Insurance Company Promutuel La Vallée, S.M.A.G. Heartland Farm Mutual Promutuel Vaudreuil-Soulanges Intact Insurance Company The Wawanesa Mutual Insurance Company Kent & Essex Mutual Insurance Company Westminster Mutual Insurance Company Kernaghan Adjusters Limited Wynward Insurance Group The Kings Mutual Insurance Company Yarmouth Mutual Fire Insurance Company L & A Mutual Insurance Company Zurich Canada

3 The Insurance Institute of Canada Board of Governors 2015–2016

Chair J.R. (Bob) Tisdale, MBA, FCIP, CRM. ICD.D Pembridge and Pafco Insurance Companies

Deputy Chair Jean-François Blais, F.C.A.S., F.C.I.A. Intact Insurance

Past Chair T. Neil Morrison, BA (Hons) Toronto, Ontario

Governor-at-Large Lynn Oldfield, MBA, FCIP, CRM AIG Canada

Regional Vice Chairs: Western Provinces Robert Katzell, BA, LLB Edmonton, Alberta Ontario Tim Shauf, BA, CIP The Commonwell Mutual Insurance Group Québec Chantal Gagnon, MBA, FPAA Intact Insurance Atlantic Provinces Kathy Stewart, CIP Hyndman & Company

Divisional Vice Chair Academic Michael Wills, FCIP Eagle Underwriting Group Inc. Professionals’ Julie Pingree, BA, CIP RSA Canada

Governors: Chad Shurnaik, B.Comm., FCIP, CRM Peace Hills General Insurance David Sorensen, BA (Hons), FCIP Government of Alberta Mark Rouleau, FCIP, CRM Aviva Canada Nathalie Wright, CIP The Co-operators Jennifer Perry, CHRP, CPM HUB International Insurance Brokers Jan Brownridge, BA (Hons), FCIP, CRM Munich Reinsurance Company of Canada Dale Rogoza, CIP, CRM ClaimsPro Inc. Ian Frost, FCIP Wawanesa Mutual Insurance Joanne Hampson, FCIP Wawanesa Insurance Everett Porter, CIP Wawanesa Insurance Helen Smith, CIP The Co-operators Steve McQueen, BBA, CIP Burns & Wilcox Canada Moira Murphy, B.Comm.,FCIP Intact Insurance Paul Croft, CIP Aon Risk Solutions Tom Reikman, MBA, HBSc, CIP Economical Insurance Heather Masterson, BA, B.Ed., FCIP Travelers Canada Joan Wager, CIP, CAIB Hutcheson, Reynolds & Casewell Rocco Neglia, BA (Hons), CIP Economical Insurance Darlene Diplock, CIP, CAIB Hub International Enrico Mastrangeli, HBA, CRM, FCIP The Commonwell Mutual Insurance Group Corinne McIntosh, CIP, CRM ENCON Group Inc. Anna McCrindell, BA, FCIP Gore Mutual Insurance Company Simon Charbonneau, FPAA, CRM Intact Assurance François Jean, CIP, CRM Forum Risk and Insurance Mike Hordichuk, CIP Harvard Western Insurance Crystal Syrenne, CIP The Co-operators

President and Chief Executive Officer Peter Hohman, MBA, FCIP, ICD.D

2015 – 2016 Annual Report 4 Board of Governors 2016–2017

Chair Jean-François Blais, F.C.A.S., F.C.I.A. Intact Insurance

Deputy Chair Lynn Oldfield, MBA, FCIP, CRM AIG Canada

Past Chair J.R. (Bob) Tisdale, MBA, FCIP, CRM. ICD.D Pembridge and Pafco Insurance Companies

Governor-at-Large S.J. (Jeff) Goy, ACAS, CIP The Wawanesa Mutual Insurance Company

Regional Vice Chairs: Western Provinces Robert Katzell, BA, LLB Edmonton, Alberta Ontario Tom Reikman, MBA, HBSc, CIP Economical Insurance Québec Simon Charbonneau, FPAA, CRM Intact Assurance Atlantic Provinces Kathy Stewart, CIP Hyndman & Company

Divisional Vice Chair Academic Michael Wills, FCIP Eagle Underwriting Group Inc. Professionals’ Mike Kosturik, BA, FCIP Intact Insurance Company

Governors: Chad Shurnaik, B.Comm., FCIP, CRM Peace Hills General Insurance David Sorensen, BA (Hons), FCIP Government of Alberta Nathalie Wright, CIP Co-operators General Insurance Company Randy Fulton, CIP, CLA Longdown EIC Jennifer Perry, CHRP, CPM HUB International Insurance Brokers Manjit Biring, MBA, FCIP HUB International Insurance Brokers Dale Rogoza, CIP, CRM ClaimsPro Inc. Ian Frost, FCIP Wawanesa Mutual Insurance Joanne Hampson, FCIP Wawanesa Insurance Helen O’Donnell, CIP, CRM The Co-operators (Curran Smith & Associates) Denise Babin, CIP Allstate Robert Byrne, B.Comm, CIP, CD Public Utilities Board Steve McQueen, BBA, CIP Burns & Wilcox Canada Paul Croft, BA, BSc, CCIB, CIP, CRM Aon Risk Solutions Gloria Snow, CIP Economical Insurance Robert Fellows, MBA, FCIP, CRM Allianz Global Corproate & Specialties (AGCS) Heather Masterson, BA, B.Ed, FCIP Travelers Canada Joan Wager, CIP, CAIB Hutcheson, Reynolds & Casewell Rocco Neglia, BA (Hons), CIP Economical Insurance Darlene Diplock, CIP, CAIB Hub International Enrico Mastrangeli, HBA, CRM, FCIP The Commonwell Mutual Insurance Group Lisa Vetter, CIP Smith Petrie Carr & Scott Insurance Anna McCrindell, BA, FCIP Gore Mutual Insurance Company Tricia Hashie, FCIP PEI Mutual Insurance Company François Jean, CIP, CRM Forum Risk and Insurance Suzie Godmer, PAA IndemniPro Crystal Syrenne, CIP The Co-operators Val Penner, BAC, FCIP Saskatchewan Mutual Insurance

President and Chief Executive Officer Peter Hohman, MBA, FCIP, ICD.D

5 The Insurance Institute of Canada Board of Governors Annual General Meeting October 2016

Sitting (l to r): 1st Row Standing (l to r): 2nd Row Standing (l to r): T. Neil Morrison, J.R. (Bob) Helen Smith, Crystal Syrenne, Lisa Vetter, Val Penner, Nathalie Tisdale, Jean-François Blais, Peter Hohman, Mike Wills, Wright, Chad Shurnaik, David Lynn Oldfield Robert Katzell, Tim Shauf, Sorensen, Anna McCrindell, Julie Pingree, Chantal Gagnon, Richard Ravn, Enrico Kathy Stewart, Darlene Diplock, Mastrangeli, Tom Reikman, Suzie Godmer, Manjit Biring, Jennifer Perry, Heather Joan Wager, Joanne Hampson Masterson, Paul Croft, Tricia Hashie, Ian Frost, Rocco Neglia, Steve McQueen, Robert Byrne, François Jean

2015 – 2016 Annual Report 6 Chair's Address to the 63rd Annual General Meeting

J.R. (Bob) Tisdale, MBA, FCIP, CRM, ICD.D

This has been a year of many chapters, which I still do today The two Advanced successes and accomplishments from an industry leadership CIP courses, Critical for the Insurance Institutes across perspective. I later served for six the country. It has also been a years at the Insurance Institute Thinking for Insurance very gratifying year for me as of Ontario on the Governing Professionals and your Chairman. Council, ultimately as President. In this capacity I was also able Business Foundations During my years in the to serve as Regional Vice Chair industry, I have been committed for Ontario on the national for Insurance to strengthening my own institute’s Board of Governors. professional development. Like Professionals, are Following my service on the most of our members, I did this Ontario Council, I moved onto the available to all institute as a working adult and started national Board serving as Chair by obtaining my AIIC, (as the CIP of the Professionals’ Division for members and work was previously known), and then six years. From there, I received continued on to earn my FCIP. to develop important my next Institute “promotion” Firmly committed to life-long and became the National Vice management skills learning, I completed another Chair, Membership-at-Large Fellowship major and earned my and two years later moved into CRM designation along the way. my current role as Chairman of Next came my MBA, then courses the Board of Governors of The in French which I practice at Insurance institute of Canada. every opportunity, much to the When I reflect back, you could dismay of my French colleagues. say that I have enjoyed two More recently I earned my ICD.D careers: my working one and the designation through the Rotman very rewarding volunteer career Business School at the University with the Insurance Institute. of Toronto and the Institute of Corporate Directors. My successes with these experiences afforded me the Throughout my professional opportunity to take my industry development, I’ve enjoyed a participation beyond the Institute long and rewarding involvement to include the Insurance Bureau with the Institute. Early in my of Canada, serving as the General career I taught CIP courses and Insurance Ombudsman, and gave seminars at the different with the Facility Association

7 The Insurance Institute of Canada Chair's Address to the 63rd Annual General Meeting Continued serving in a variety of capacities carriers and re-insurers. After many months of meetings including twice in its Chairman’s But while tragic, disasters like and discussions with senior role. these are good examples of why government bureaucrats and insurance exists and why we need elected officials, including the None of my experiences would financially strong companies with Superintendent of the PCC Branch, have been possible without the the capabilities to manage the the Assistant Deputy Minister, foundation of my educational disruption effectively and be the Minister of Training, Colleges background. I’ve been strongly there in times of need. & Universities and political staff dedicated to my professional from the Premier’s Office, the development and serving the The devastation in Fort McMurray Institute’s management was industry because I believe that saw numerous Institute graduates successful in changing the if you are going to commit your working both on the scene and Branch’s earlier position, which career to an industry, you should in their offices, helping to put resulted in the CIP courses being also commit to being the best you the lives of people back to where exempt from registration under can be in that industry and give they were before their loss. I am the Act. back to it where you can. I hope, confident that the knowledge, even in a small way, that I have experience and conduct of The PCCA is likely coming up for review again in 2017. The been able to set an example for Institute graduates has proven to Institute is endeavoring to come people to follow in our business. provide a positive experience for to the table to provide input and I firmly believe in raising the these victims, which will help us help influence the narrative of level of professionalism in our secure confidence of our industry this review. industry in order to move our with the public. industry forward in the eyes Despite the large distraction Though very different from the of the public and all of our that the PCCA caused, the situation in Alberta, the Insurance stakeholders. Institute continued to thrive Institute came close to its own this year, reaching a new all-time I committed my career to our crisis this year in the province of membership high of 39,329 across industry because I believe we Ontario. An unsolicited review of Canada. Growth in our Western do important and meaningful our educational programs by the institutes offset small losses to work, and insurance is a vital Government of Ontario’s Private membership in Québec and the part of our society. In times of Career Colleges Branch led them Atlantic institutes, while Ontario tragedy and loss, we put people’s to conclude that the CIP Program grew by a handful of members. lives back together and help was a “vocational program” and as businesses reopen their doors. such should fall under the Private This growth, during a time This has never been more evident Career Colleges Act (PCCA). of industry consolidation and than in Fort McMurray, Alberta expense control, can in part this year, where a raging forest This would mean that the CIP be attributed to a handful of fire that stretched over 101,000 Program would be regulated institute initiatives. At the local hectares forced the evacuation by the Superintendent of the level, institutes are proactively of this oil sands town of over PCC Branch in Ontario. There are reaching out to more areas of 100,000 people from their homes. a number of ways in which this their province and to people who Neighborhoods were levelled, could have dramatically impaired are not yet members. They are businesses were destroyed the CIP Program and its students, doing so with innovative, high- and town infrastructure was and our industry governance of the quality professional development extensively damaged. This has Institute. The Institute’s position is opportunities that are relevant been the largest catastrophe in and has always been that the CIP to current industry issues. At the Canadian history. It will result Program does not belong under same time, we employ a sustained in massive expenses for primary the PCCA. membership renewal process at

2015 – 2016 Annual Report 8 Chair's Address to the 63rd Annual General Meeting Continued both the local and national levels been front and center at the customers, their employers that keeps existing members Institute this year. and ultimately providing a more engaged. gratifying work experience After a successful pilot in July for themselves. New programs also help attract 2015, our first pen-to-paper exam and retain members. This year converted to CBE in December One of the most rewarding we launched two new programs, 2015. More followed in April and elements of my role as Chairman both of which enjoyed early and July of this year and the remaining has been sharing in the celebration sustained success. One of our courses will be transitioned by of the successes of our new new programs, the Advanced July 2017. Early feedback from graduates, at convocations across CIP, is positioned as the next students is that they are very the county. I’ve had the privilege pleased with the new approach. step beyond CIP and as a bridge of attending these events, sharing my stories with new professionals to Fellowship program. Beyond the immediate and presenting them with their advantages of not having to The two Advanced CIP courses, diplomas that they have worked physically handwrite for three Critical Thinking for Insurance hours, students also benefit from so hard to achieve. I’ve heard Professionals and Business CBE by giving them the flexibility many compelling stories of Foundations for Insurance to register for an exam at a time the challenges people have had to Professionals, are available to all of their convenience within the face on their way to earning their institute members and work to three-week exam windows which diploma. It has been awesome to develop important management are held three times per year. travel coast to coast to share these skills. The capstone course, Additionally, exam results are ceremonies with our graduates. Applied Business Practices issued within approximately Each ceremony was unique and in Insurance, brings together two weeks of the exam windows. special, and I am grateful to have the managerial considerations in been at 14 of them this year. These the brokerage, underwriting and Employers also benefit from the events brought back so many claims disciplines. This incisive, new CBE format, particularly in wonderful memories of my own industry-specific management managing staff absences to write graduation experiences. I extend development program is an CIP exams during the three-week my sincere congratulations again periods; a welcome improvement essential building block for to each one of our graduates and from our current practice of industry career professionals offer my thanks to their personal offering each exam at one looking to improve their support groups. fixed date and time only. development and advancement This year was extra special for opportunities. This has been a significant me as my son, Zack, received his and complex undertaking for the Our new three-course Risk CIP designation. I had the very Institute and my congratulations Management certificate program great pleasure of presenting it to go out to all of the volunteers and him as Chairman of the Institute. responds to another important staff who brought this vision into Zack joined the industry a few development need for industry reality. professionals. Upon successful years ago and works today in the completion of the program, Completing any of our programs, Mutual sector of the industry. Not participants are qualified to whether it be GIE, RM, CIP, CIP to be outdone, our youngest of write the exams leading to the (ADV) or Fellowship (FCIP) is three sons, Tyler, who is currently CRM designation and will earn a tremendous accomplishment a broker, wrote his final CIP two CIP elective credits. and is what the Institutes are all exam earlier this year and will about; helping industry people be receiving his designation this Another initiative is Computer- become more knowledgeable coming January. I look forward to based Exams (CBE), which has and capable to service their sharing that event with him also.

9 The Insurance Institute of Canada Chair's Address to the 63rd Annual General Meeting Continued

The Tisdales are certainly not This much needed career tool is And finally, to my successor, alone in making insurance a another fine example of how the Jean-François Blais, President family endeavor, but I feel we Institutes continue to proactively of Intact Insurance, I wish you provide one example of how respond to the professional every success for your year in attractive an industry it can development needs of the people office. I hope you come to enjoy be to build a successful career. employed in our business. the experience as much as The Institute’s demographic I have enjoyed mine. studies verify that the majority With my year as IIC Chairman of people still find their way coming to a close, I would like to Sincerely, into the business through express my sincere thanks to the Board for electing me to serve in recommendations from family and J.R. (Bob) Tisdale, MBA, FCIP, friends, confirming that careers in this capacity. It has been a great honour for me and has been the CRM, ICD.D the insurance industry remains a Chair, Board of Governors best-kept secret. However, with an pinnacle of my Insurance Institute aging industry population, where “career”. There are many fond the large baby-boom demographic memories that I will cherish, will be retiring over the coming most particularly the graduation years, it is perhaps time to ceremonies and interaction with unleash the secret. all of you.

We are making strides with getting I would also like to thank the word out about our industry the Board and the Executive through the work of our volunteer Committee for their service to the Career Connections ambassadors Institutes. It is committed industry and our staff who are out at leaders like all of you who provide colleges and universities, in the guidance necessary to keep high school classrooms and the Institute responding to the at trade shows across Canada. needs of our industry. We are seeing the results of their We are fortunate to have a great efforts in the growing number many volunteers serving the of full-time community college Institutes as committee and programs that include insurance council members, instructors, as part of their curriculum in seminar leaders, exam markers, partnership with the Insurance and in many other capacities. To Institute. all of them, I extend the gratitude Once people find their way into of the Board and our members the industry, they sometimes are for their service. bewildered by the many career I would also like to express choices in front of them. To help the thanks of the Board to Peter people proactively build their Hohman and the Institute staff insurance career, our Career across Canada who, from behind Connections team has developed the scenes, execute the work of a new Career Pathing website. the Institutes so effectively.

2015 – 2016 Annual Report 10 Academic Council Report

Michael Wills, FCIP Chair, Academic Council

The Academic Council important forms. There will be Demand for virtual enthusiastically reviewed, one text that will serve Québec courses continues discussed, endorsed and and the common law provinces. approved the Institute projects The tentative publishing date for to grow. A total of and initiatives, in the interest English is for the winter term, 3,539 students took of providing vital products and January 2017 with a French services to the industry and best edition published the following virtual classes in the practices to our students. term. (Note: following the date of this report, a decision was made 2015–2016 academic Chartered Insurance to develop a modified version of year, with 194 classes C12 for Québec. Publish date to Professional Program be confirmed.) A 2016 addendum offered during that Curriculum and Textbooks to the C12 Insurance on Property (Québec) 2014 text was created. period. The following outlines the course texts with recent or in-progress The C14 Automobile Insurance revisions. —Part 1 (Atlantic) text edition has been updated. A new 2016 The C12 Insurance on Property edition was published and the (Common Law) current 2013 Student Resource Guide has been text edition is being revised. The updated as well. The French text new curriculum will have more was published in 2015. focus on personal lines (with an introduction to commercial lines) An addendum was created in spring 2016 for the C14 and the content will be less heavy Automobile Insurance—Part on specific details associated with 1 (Ontario) current 2014 text the various home owner/property edition, to reflect the new forms. The focus will now be to auto reform regulations of provide learners with a clearer June 1, 2016. emphasis on the conceptual understanding of the forms— The C32 Bodily Injury Claims what their purpose/value is and current text edition is 2005. how to use them, as well provide A major revision is under way, an overview of key sections using a new ‘learning object/ (as opposed to line-by-line) of structured authoring’ model.

11 The Insurance Institute of Canada Academic Council Report Continued

The tentative publishing date Content Management Strategy than 50% of the time as compared is mid-2017. (CMS) to the printed text for all types of learning activities e.g., studying, The Loss Prevention Series: The Academic Programs completing assignments, reading C36 Building Construction, Fire area has been researching the studies, etc. However, an Hazards, and Basic Hazards; C37 requirements for establishing encouraging finding was 100% Special Hazards and Processes; a Content Management of respondents indicated they and C38 Liability Loss Prevention, Strategy (CMS) at the Institute. found the e-Textbook format either utilize the 2012 SCM Risk This research has led to an “greatly beneficial” or “beneficial Management Services texts. The understanding that there is to their learning,” and a great project to write our own materials an opportunity to write the CIP majority indicated they would to replace these third party textbooks in a new way that will like to have e-Textbooks offered textbooks is currently paused allow us to: 1) manage content in future courses in addition to and will be revisited with the more effectively, 2) reuse content, the printed text (91%). With CMS implementation. and 3) increase productivity. We anticipate this new model the future implementation of the The C48 Automobile Insurance— will improve the quality of our CMS, we anticipate we can deploy Part 2 current text edition educational materials, which e-Textbooks using a higher-end has been updated, with 2016 could lead to improved outcomes format than a PDF such as ePub versions now in circulation. for learners. We are near that will provide more functional The French text is planned completion of the selection of and more user-friendly options to be published in fall 2016. a content management system. for learners to interact with the We aim to identify the successful text (e.g. searching, highlighting, For the Marine Series, a new vendor/CMS this fall and we making notes, etc.). We will draft revision has been written are in the process of designing formally summarize our findings for the C57 Cargo and Goods in a comprehensive project plan to and make recommendations for Transit Insurances Canadian fully map the future redesign of all e-Textbooks later next year. Commentary to reflect changes our CIP courses, including the GIE that have recently occurred program. A proposal will go to the Mobile Apps in the industry. Once finalized, executive committee in May 2017. the Canadian Commentary is The purpose of the mobile app to be printed and accompany project is to test student interest the October 2015 edition of the e-Books in using mobile technologies. The Chartered Insurance Institute’s We completed an e-Book pilot mobile app was launched in P90 text for new registrants study using the C39 Fraud November 2014 and included in the course. The new Marine Awareness and Prevention the dictionary of terms as a Series: C57 Cargo and Goods in course this past spring/summer free resource. In July 2015 we Transit Insurances; C58 Marine semester. Participants in the study launched Phase II, which included Hull and Associated Liabilities— were GTA and IISK students (65 in packages of multiple-choice Part 1; and C59 Marine Hull and total). The e-Book was published questions for C11 Principles and Associated Liabilities—Part 2 is in PDF format and was available Practice of Insurance, sold for a now complete and replaces C53, to learners online in the LMS. nominal fee. In December 2015, C54 and C55. The series uses Learners could either download students were able to access their Chartered Insurance Institute the entire C39 text or they could profile through the app, including textbooks with Canadian also download individual studies. retrieval of their grades. We are Commentaries developed Our e-Textbook survey findings currently designing multiple- by IIC. indicate that learners still prefer choice question packages for physical printed texts as the C13 Insurance Against Liability— e-Textbook was used much less Part 1, to be available in the app

2015 – 2016 Annual Report 12 Academic Council Report Continued in October 2016. Currently there 0.7% and July 2016 registrations • 5 additional courses will have been 3,076 downloads of were up 3% over the previous be rolled for July 2017 (4 of the app and 364 in-app purchases year. Overall, for the three exam which are mandatory courses); of the C11 questions packs. We sessions combined, registrations 34 courses (32 CIP + 2 GIE) are now exploring additional were up 1.2% (218 students) over offered in total uses of the app such as push the prior year. We are pleased to report the notifications regarding grades project is rolling out, as planned. release, seminars and other Computer-based Examinations There have been no significant events that may be of interest. (CBE) issues identified and the feedback Instructor Certification Program The Computer-based from students is very positive. Examinations (CBE) project is While there continues to be proceeding on schedule and within Breaches of Examination Rules strong interest in and positive budget. Key components of the and Regulations feedback about the Instructor project continue to be: exams During the December 2015 Certification Program, the creation (database & formatting); examination session, a student completion rate is not strong. exams delivery (software; locked- was observed by proctors to be in We are investigating ways to down browser); exams distribution breach of examination rules and encourage people to complete (centres; proctors); exams marking regulations by being in possession the program and we will review and grades calculation; IT of note paper. During the April the curriculum and identify areas functionality (Yardstick; Aptify; 2016 examination session, a where a refresh or revamp of the student was observed by proctors curriculum may be warranted. Website; Internet; computers). to be in breach of examination The timeline for the rules and regulations by being Web-based Courses implementation of computer- in possession of a cell phone. Demand for virtual courses based examinations is a two-year In both instances, the students’ continues to grow. A total of 3,539 development period followed by examinations were disqualified students took virtual classes in a two-year roll-out period. and the students were suspended the 2015–2016 academic year, for nine consecutive examination with 194 classes offered during For the first academic year of sessions (three years). that period. We experienced an implementation, December 2015, overall 7% increase in registrations April and July 2016, in total there General Insurance Essentials were: 6 courses rolled out with over the past 3 academic years GIE registration numbers may computer-based examinations; while maintaining a manageable fluctuate significantly due to the 81 exam centres; 90 proctors class size conducive for learning, small number of candidates from (IIC exam centres); 676 students; approximately 18 students per one exam session to the next and and 12 markers. virtual course. can be skewed by one or two The next phase of the roll-out courses offered in-house. The Examinations period is as follows: 2015–2016 academic year saw a decline of 24% in registrations for CIP Registration • 8 additional courses will be GIE over the prior year. A process rolled out with computer-based Registration numbers for the CIP was initiated in 2014 to redevelop program have increased modestly examinations in December the GIE courses. Findings from the over last year. Registrations for the 2016; 14 courses offered in total needs analysis are being reviewed December 2015 session were up • 15 additional CBE courses will and a curriculum map with goals 0.6% from the previous December, be rolled out in April 2017; 29 and learning objectives are being April 2016 registrations were up courses offered in total finalized to initiate the redesign

13 The Insurance Institute of Canada Academic Council Report Continued process. A re-write of these Life License Qualification 2017. A340 launched in English materials will take place over Program – LLQP in September 2016 and the date the next 12-18 months. for French is to be confirmed The new harmonization structure (dependent on demand). for LLQP came into effect in Licensing January 2016. This change Overall, interest in the program This past year, there has been means that exam writers will use a and specific courses, continues to a great deal of activity across uniform curriculum, developed by be solid. Registration numbers for the country, with respect to the Canadian Insurance Services the fall 2016 term look strong and curriculum for licensing and Regulator Organizations (CISRO). 32 people are registered in the leveraging Insurance Institute Since the number of exam writers final course A340. We expect the materials and courses as with the Institute is very small first graduates of the Advanced equivalencies or to prepare and there will be no further use CIP Certificate Program in the people to write provincial exams. of Institute materials, a decision fall 2017-winter 2018 convocation was made to discontinue offering period. For Alberta, we have completed LLQP exams. The last exams were a review of the new Level 2 written in December 2015. curriculum. We will update Risk Management Institute materials over the Certificate Program Professional Development fall period to align with recent The Institute is the first non- Alberta Insurance Council Programs University education provider regulatory changes. We have Advanced CIP Certificate Program to be approved to offer the three developed an Atlantic Auto courses that qualify for the Licensing Supplement for Level The new four course Advanced Canadian Risk Management 1 accreditation. In addition, an CIP Certificate Program is (CRM) designation. These courses online tutorial was created with positioned as the next step form the new Risk Management 100 exam practice questions. A up from the CIP program and Certificate Program. If all three new licensing kit was developed a bridge to the FCIP program. courses are completed through for Manitoba including an online Learners will develop business IIC, they may be used in place of tutorial and on-demand exam. and financial acumen as well two CIP electives. The program as critical thinking and is delivered online, in a facilitated, We are in the process of updating communication skills. The asynchronous model. or developing new on-demand courses, delivered online in a Level 1 exams for British facilitated, asynchronous model, The first course launched Columbia, Nova Scotia, Ontario, include: A300 Critical Thinking in English in September 2015 Manitoba, Newfoundland and for Insurance Professionals; and in French in January 2016. Saskatchewan. The Level 1 A310 Business Foundations for The second course launched in licensing exams for British Insurance Professionals; A340 January 2016 in English and in Columbia, Nova Scotia, Ontario Applied Business Practices in French in September 2016. The and Manitoba are targeted for Insurance; plus one CIP elective. third course launched in English completion by December 2016. A300 and A310 are open to all in April 2016, and the third Saskatchewan and Newfoundland Institute members, not only course will launch in French exams are slated for completion in those pursuing the certificate. in January, 2017. 2017. Providing licensing exams on-demand gives us the flexibility A300 English launched in Registrations have exceeded to offer exams when numbers September 2015 and in French expectations and the industry permit and to meet the needs in January 2016. A310 English continues to show strong interest of companies who are hiring launched in January 2016 and in the program. We will have the groups of employees. will launch in French in January first 20 graduates of the Risk

2015 – 2016 Annual Report 14 Academic Council Report Continued

Management Certificate Program designed for licensed insurance Fellowship Program— in the fall 2016-winter 2017 professionals (brokers, Original Track convocation period. agents and adjusters), to The number of Fellowship fulfill their annual continuing students who completed at least Management Development education requirements. We one FCIP course from September Courses are partnering with Yardstick 1, 2015 to August 31, 2016, i.e. in (the company providing the The suite of Management CBE platform) to develop high one year, was 233, a decrease of Development Courses includes: end courses (pedagogically and 37% (138) over the previous year. • Essential Management Skills using contemporary learning The number of FCIP graduates (3 Days) technologies). Courses will be from mid-October 2015 to August • Think on Your Feet (2 Days) one hour long and delivered on 31, 2016 is 111, a decrease of 30% (47) over the same period last • Attracting and Retaining a demand and online. year. Multi-Generational Workforce (1 Day) The first 3 courses have been developed and were launched To ensure all students in the • Building Better Work to the public (to be accessed Original Track FCIP Program are Relationships (1 Day) from our Learning Management aware of the pending completion deadline in sufficient time to In 2015–2016, through System) in September, 2016: complete their courses in a combination of in-house • Insuring Overland Flood Risk order to graduate, the following and public courses, 25 courses • Managing Cyber Risk message appears in all relevant were offered to 291 attendees. • Insuring the Sharing Economy communications, newsletters and on the Web site: P&C Insurance: Essentials for A final quiz is required to be Board Members and Directors passed by each learner with a Please note the following two P&C Insurance: Essentials for minimum score of 80% to receive deadlines for completion of the Board Members and Directors a certificate of completion. All original track FCIP program: is a one-day course created to three courses have recently • All ten courses required for provide general education on P&C been accredited in Alberta, graduation must be completed insurance for people coming into British Columbia, Manitoba, no later than December 31, Board or executive level roles, Ontario, and Saskatchewan. 2017. The long term plan is to develop who are new to the industry. • All course registrations and a suite of 10 eLearning courses To date, we have delivered four grade results must be received for the spring of 2017 and further custom courses and one public at the Insurance Institute no expand the program to 29 courses course. We continue to develop later than April 30, 2018. leads for in-house courses and we by the spring of 2019. will offer another public course • These deadlines are final. on November 28, 2016. Overall, Commercial Lines Program Students are strongly advised to plan to complete the program has received very The design of a new commercial all requirements well ahead positive feedback. lines program and curriculum has of these deadlines, to allow been initiated. A needs analysis is for contingencies. CE OnDemand being completed and we anticipate In May 2015, the Executive the build of a new commercial Communication regarding Committee approved a proposal lines program to begin in the the closure of the original track to develop a suite of eLearning fall of 2016. program has been ongoing. An courses, now branded as CE annual reminder postcard has OnDemand. The courses are been sent every summer since

15 The Insurance Institute of Canada Academic Council Report Continued

2012 to members who are on of respondents rated their course to ask questions of current or file as being in progress in the as either excellent or good. recent students and an Institute program. Reminders are included representative. All candidate feedback helps in Institute Quarterly, Advantage to shape course updates and Ongoing communication Quarterly and local newsletters enhancements, such as updating activities: about the program completion selected readings, changing deadlines. Information about • A pre-application the weighting or focus of the course completion and self-assessment quiz certain assignments, shifting results submission deadlines is available online at the discussion focus in some has been included in notices www.insuranceinstitute.ca/ courses and building in additional AreYouReady to help potential on the Institute website since feedback, adjusting grading candidates understand how 2010. The deadlines are bolded rubrics, and revising materials best to prepare for the FCIP in the Original Track FCIP and processes for the final project- program. program syllabus. Numerous based course. communications through various • A “virtual tour” video vehicles and activities are planned series is available at www. Program Entry through to November 2017. insuranceinstitute.ca/fcip in While the preferred entry which candidates from the first graduating cohort discuss their Fellowship Program—Current qualification for the FCIP program remains an undergraduate degree, experiences in the program. Admission and Registration completion of the new four-course • Two other videos (one in Advanced CIP program plus five English, one in French) feature Since program admission first years of relevant work experience high-profile industry executives opened on June 1, 2010, 540 will provide access to the FCIP discussing the FCIP program candidates have been granted program for Institute members as professional development admission to the new program. who do not hold degrees. We for the insurance industry. Graduates currently expect the first FCIP • Institute participation in entrants through this route in Learning Council / HR VP A third cohort completed their January 2017. Advanced CIP meetings to promote the final course in the new FCIP courses are designed to foster programs at the decision- program in spring 2016 and will business awareness and critical maker level. be recognized at local convocation thinking skills, and this new route • Outreach to C16 students ceremonies through fall 2016 and should allow us to address FCIP through local institutes/ winter 2017. In total, 74 candidates feedback about program entry chapters, including distribution have completed the new program and the challenges of advanced of printed FCIP information in English so far. A small French business studies. In addition, materials and announcements/ cohort of 8 students is now Advanced CIP courses may also messaging by instructors. embarking on the final course, provide useful FCIP preparation • With the launch of the F560 Integrative Learning. They for degree-holders with little prior Advanced CIP, there is will complete the program in exposure to business studies. scope to do FCIP outreach spring 2017. to these students as well. Communication Activities • Other outreach by local Feedback and Enhancements Another “Beyond the CIP” Q&A institutes/chapters. Resources After each term, candidates webinar was held in May 2016 available include sales are invited to complete an online to discuss both the Advanced CIP brochures, a library of survey about their experience in and FCIP programs. The webinars testimonials, and the FCIP the course. As of April 2016, 75% give potential candidates a chance videos. These resources are also

2015 – 2016 Annual Report 16 Academic Council Report Continued

made available for industry HR achievement. To those who have Sharon Greenidge, CIP, CRM departments to post on their attained the excellence of an Willis Canada Inc. company intranets. Honours’ standing, a special note Toronto, Ontario • Regular advertisements in of congratulations is extended. Stephen Halsall, FCIP the insurance press, including National prize winners are Go To Insurance digital ads linking to the videos particularly deserving of special Saint John, New Brunswick and the self-assessment tool. recognition for their extra effort and we extend our heartiest Anne Kleffner, Ph.D. congratulations to them for their Election of FCIPs and CIPs University of Calgary accomplishment. Their names Calgary, Alberta Of the 154 Fellowship graduates are appended to this report. this year, 100 were elected by the Giuliano Manazzone, FCIP, CRM Executive Committee in May, Academic Council Members Economical Insurance 6 with Honours. I am pleased to Mississauga, Ontario present to the Board of Governors We greatly appreciate the dedication, participation and the names of 54 individuals for Balu Naidu, B. Comm., FCIP, CRM enthusiasm of the Academic election as Fellow Chartered CLAIMSTECH Council members and the CIP Insurance Professionals who Mississauga, Ontario Sub-committee members. We have successfully completed the extend our gratitude to them requirements of the Fellowship Adrian Osti, FCIP for the time and effort they program, 3 who have achieved an TD Bank Group contribute. Honours standing. Additionally, Toronto, Ontario 1 Fellow has completed a The Academic Council Justin Potago, MBA, FCIP, CRM Continuing Education Certificate. Ultramar Ltee members are: In particular, and included in this Montréal, Québec total number of FCIP graduates, of Michael Wills, FCIP special note are the 34 candidates Eagle Underwriting Group Inc. The CIP Sub-Committee who represent the third group Brampton, Ontario members are: of graduates from the new FCIP Chair program. Ron Bouwmeister, FCIP Dana Al Nammari, BA, FPAA The Commonwell Mutual Of the 1,006 CIP graduates this Intact Insurance Insurance Group year, 664 from the December Montréal, Québec Lindsay, Ontario 2015 and April 2016 sessions Manjit Biring, MBA, FCIP Chair were elected by the Executive Hub International Insurance Brokers Committee in May, 9 with Burnaby, British Columbia Rob West, BASc, PEng, CIP Honours. It is my pleasure Bill Doig, FCIP Travelers Canada to present the names of 342 Intact Insurance Company Toronto, Ontario individuals from the July 2016 Edmonton, Alberta session that have successfully Cindy Duncan completed the requirements of Ron Bouwmeister, FCIP Baird MacGregor Insurance the CIP program for election The Commonwell Mutual Brokers Inc. as Chartered Insurance Insurance Group Toronto, Ontario Professionals, 6 of whom have Lindsay, Ontario Jacquie McCloy-Pell, FCIP achieved an Honours standing. Susan Fedyck, CIP, CRM Peterborough, Ontario We extend our congratulations to Aon Risk Solutions all graduates on their tremendous Regina, Saskatchewan

17 The Insurance Institute of Canada Academic Council Report Continued

The Insurance Institute Staff are: Peter Hohman, MBA, FCIP, ICD.D, President and CEO

Neil Toffick, MEd, BA, CIP, Registrar and Senior Director, Examinations

Lisa Boniface, MBA, B.Ed, Vice President, Programs

John Stathakos, Ph.D., MA, BEd, BPHE Director, Academic Programs and Product Development

I would like to thank Peter Hohman, MBA, FCIP, ICD.D, Neil Toffick, MEd, BA, CIP, Lisa Boniface, MBA, B.Ed and John Stathakos, Ph.D., MA, BEd, BPHE of the Institute staff for their assistance and support throughout the year.

Respectfully submitted,

Michael Wills, FCIP Chair, Academic Council

2015 – 2016 Annual Report 18 National Prizewinners 2015–2016

Fellow Chartered Insurance Professional (FCIP) The Colin Atkinson Memorial Prize Prizewinners Runner-up Student Underwriting Major Sherri Gurski The Knollys Shield Award Conestoga Chapter Top Student—Underwriting Major Heartland Farm Mutual Inc. Deborah Dolomount Sponsored by: Facility Association Insurance Institute of Southern Alberta Amount or Prize: $750 & Acrylic Award The Co-operators Sponsored by: The Insurance Institute of Canada The Insurance Bureau of Canada Prize Amount or Prize: $1,500 & Acrylic Award Runner-up Student Management Major Teresa Lacosse The James Richardson Award Insurance Institute of Southern Alberta Top Student—Management Major Sponsored by: The Insurance Bureau of Canada Donna Lehmann Amount or Prize: $750 & Acrylic Award Insurance Institute of Saskatchewan North Battleford Agencies The Canadian Insurance Claims Managers’ Sponsored by: The Insurance Institute of Canada Association Prize Amount or Prize: $1,500 & Acrylic Award Runner-up Student Claims Major No Recipient The Robert Fisher Clark Award Sponsored by: Canadian Insurance Claims Top Student—Claims Major Managers’ Association Michael Curry Amount or Prize: $750 & Acrylic Award GTA (Greater Toronto Area) Chapter Allstate Insurance Co of Canada The Centenary Excellence Award Sponsored by: Swiss Reinsurance Company Top Student—Advanced Standing Credits Amount or Prize: $1,500 & Acrylic Award Brenda Benjamin GTA (Greater Toronto Area) Chapter The Risk and Insurance Management Society The Boiler Inspection and Insurance Company Canada Award of Canada Top Student—Risk Management Major Sponsored by: Wawanesa Mutual Suzanne Thurlow Insurance Company Insurance Institute of Southern Alberta Amount or Prize: $1,000 & Acrylic Award Wawanesa Mutual Insurance Co. Sponsored by: Risk and Insurance The Centennial Award Management Society Top Student—FCIP Ontario Amount or Prize: $1,500 & Acrylic Award Michael Curry GTA (Greater Toronto Area) Chapter Allstate Insurance Co of Canada Sponsored by: The Insurance Institute of Ontario Amount or Prize: $750 & plaque

19 The Insurance Institute of Canada National Awards Continued

The Fellows’ Award Chartered Insurance Professional (CIP) Best Performance by a Fellow in the Prizewinners Toronto Chapter CIP—Open Prizes Michael Curry GTA (Greater Toronto Area) Chapter The Ralph Sketch Prize Allstate Insurance Co of Canada Gold Prize Winner—Top Student Sponsored by: The Toronto Fellows of the Jodi Gray CIP Society Ontario Insurance Institute of Nova Scotia Amount or Prize: $1,000 & plaque Intact Insurance Company Sponsored by: Northbridge Financial Corporation FCIP New-Track Prizewinners Amount or Prize: $750 & Acrylic Award Top Graduate SCM—The School of Loss Control Technology Prize Sarah Caughill Silver Prize Winner—First Runner-up Conestoga Chapter Colin M. Matychuk The Co-operators Insurance Institute of Manitoba Sponsor: The Insurance Institute of Canada HUB International Horizon Insurance Amount or Prize: $1,500 & plaque Sponsored by: SCM Risk Management Services Inc. Amount or Prize: $250 & Acrylic Award Runner-up Graduate Chris Riverso CIP Bronze Prize GTA (Greater Toronto Area) Chapter 2nd Runner-up Royal & SunAlliance Insurance Co. Michelle Anne Crawford Sponsored by: The Insurance Institute of Canada Insurance Institute of Saskatchewan Amount or Prize: The Insurance Institute of Canada SGI Canada Sponsored by: Zurich Canada Top First Year Student Amount or Prize: $400 & Acrylic Award Kelly O’Keefe GTA (Greater Toronto Area) Chapter The Honourable Order of the Blue Goose Desjardins General Insurance Group International Prize Sponsored by: The Insurance Institute of Canada 3rd Runner-up Student Amount or Prize: $1,000 & Acrylic Award Heather Morrison Insurance Institute of Manitoba Continuing Education Prizewinners Wawanesa Mutual Insurance Company Sponsored by: Blue Goose International The Daphne Mullaly Award Amount or Prize: $300 & Acrylic Award

Top FCIP Student in Continuing Education CIP—Restricted Prizes Karen Lobsinger Insurance Institute of Southern Alberta The Independent Broker Prize The Co-operators Top Graduate—Independent Broker Sponsored by: The Insurance Institute of Canada Colin M. Matychuk Amount or Prize: $700 & Acrylic Award Insurance Institute of Manitoba HUB International Horizon Insurance Sponsored by: The Insurance Institute of Canada Amount or Prize: $300 & Acrylic Award

2015 – 2016 Annual Report 20 National Awards Continued

The Canadian Independent Adjuster’s CIP—First Year Association Prize The L.L. Rooke Memorial Prize Top Graduate—Independent Adjuster Best Performance by a First Year Student Nancy D’Costa Lindsay Marshall GTA (Greater Toronto Area) Chapter Insurance Institute of Northern Alberta Crawford & Company (Canada) Inc. Intact Insurance Company Sponsored by: The Canadian Independent Adjuster’s Sponsored by: Travelers Canada Association Amount or Prize: $250 & Acrylic Award Amount or Prize: $300 & Acrylic Award The Canadian Board of Marine Underwriters’ Prize General Insurance Essentials (GIE) Prizewinners No Recipient Sponsored by: The Canadian Board of Marine The Bobbie Parks Award Underwriters Top Graduate Amount or Prize: $300 & Acrylic Award Nicole Shiwprasad The Reinsurance Research Council Prize GTA (Greater Toronto Area) Chapter Top Graduate—Reinsurance Sponsored by: Canadian Association of Insurance Maria Katrina N. Juanane Women (CAIW) GTA (Greater Toronto Area) Chapter Amount or Prize: $250 & plaque Sponsored by: The Commonwell Mutual Insurance Group Canadian Association of Insurance Women’s Prize Amount or Prize: $500 & Acrylic Award First Runner-up Miranda Phelan CIP—Five Completed Courses Conestoga Chapter The Gerald E. Hackett Memorial Prize Sponsored by: Canadian Association of Insurance Top Student—First Five CIP Courses Women (CAIW) Lindsay Marshall Amount or Prize: $175 & plaque Insurance Institute of Northern Alberta Intact Insurance Company Risk Management Certificate (RMC) Prizewinners Sponsored by: Crawford & Company (Canada) Inc. Top Graduate Amount or Prize: $375 & Acrylic Award Paul Morris CIP—Full-time Program Conestoga Chapter Homewood Health The Frank Dougan Prize Sponsor: The Insurance Institute of Canada Top Graduate of Full Time Insurance Program Amount or Prize: $500 & plaque Olivia Pocol Runner-up Graduate Cowan Insurance Group Ltd. Deborah Moor Cambridge, ON GTA (Greater Toronto Area) Chapter Sponsored by: Dale Parizeau Morris Mackenzie Sponsored by: The Insurance Institute of Canada Amount or Prize: $500 & Acrylic Award Amount or Prize: $250 & plaque The Tretiak Memorial Prize Best Performance by a First Year Student in Full Time Insurance Program Amadeus Von Sass Insurance Institute of Northern Alberta Sponsored by: The Insurance Institute of Canada Amount or Prize: $250 & Acrylic Award

21 The Insurance Institute of Canada Registration Statistics CIP Program

Total Registration Graduates

24,000 2016 = 17,701 1,800 2016 = 1,006 2015 = 17,934 2015 = 1,043 2014 = 18,542 2014 = 909 23,000 1,600 2013 = 19,115 2013 = 978 2012 = 18,768 2012 = 888 22,000 1,400

21,000 1,200

20,000 1,000

19,000 800

18,000 600

17,000 400

16,000 200

15,000 0

2012 2013 2014 2015 2016 2012 2013 2014 2015 2016

Distance Learning Registration In-Class Registration

10,000 2016 = 6,028 20,000 2016 = 10,171 2015 = 6,446 2015 = 9,850 2014 = 6,418 9,000 18,000 2014 = 10,441 2013 = 6,106 2013 = 11,176 2012 = 5,971 2012 = 11,071 8,000 16,000

7,000 14,000

6,000 12,000

5,000 10,000

4,000 8,000

3,000 6,000

2,000 4,000

1,000 2,000

2012 2013 2014 2015 2016 2012 2013 2014 2015 2016

2015 – 2016 Annual Report 22 Registration Statistics CIP and FCIP Programs

Fellowship Students by Course (Completed or Registered)—excluding 2015–2016 Graduates

Province 1 2 3 4 5 6 7 8 9 10 Total IADQ (Region de l’Est) 24 20 10 15 6 11 5 8 2 2 103 IADQ (Region de l’Ouest) 68 42 35 18 11 28 18 18 4 4 246 British Columbia 108 73 57 33 41 25 24 15 9 2 387 Manitoba 14 6 13 8 5 3 2 4 7 0 62 New Brunswick 25 16 12 7 4 14 4 7 3 2 94 Newfoundland 16 10 4 3 2 2 6 2 1 1 47 Northern Alberta 75 40 36 26 12 13 8 10 9 1 230 Nova Scotia 40 16 5 10 10 9 6 4 2 1 103 Ontario 395 168 222 114 84 99 92 62 53 13 1302 Prince Edward Island 3 2 0 1 0 5 1 0 2 0 14 Saskatchewan 19 5 3 3 6 5 4 4 4 1 54 Southern Alberta 85 45 40 30 18 22 20 21 12 7 300 Total 872 443 437 268 199 236 190 155 108 34 2942

Fellowship Graduate by Major Management 49 Claims 4 Underwriting 4 Risk Management 63 Broker 0 Total 120

Total Registrations for Each Institute

Province CIP Courses GIE Courses Total Change 2015–2016 2014–2015 2015–2016 2014–2015 2015–2016 2014–2015 +/- % I.A.D.Q. (Est) 251 882 1 7 1007 924 83 8 I.A.D.Q.(Ouest) 1004 247 3 2 252 254 -2 0 Ins. Inst. of British Columbia 2,226 2,295 8 12 2,234 2,307 -73 -3 Ins. Inst. of Manitoba 805 645 38 49 843 694 149 18 Ins. Inst. of New Brunswick 487 502 16 28 503 530 -27 -5 Ins. Inst. of Newfoundland 164 136 1 3 165 139 26 16 Ins. Inst. of Northern Alberta 1,041 1,098 8 4 1,049 1,102 -53 -5 Ins. Inst. of Nova Scotia 564 599 3 19 567 618 -51 -9 Ins. Inst. of Ontario 9,277 9,809 208 245 9,485 10,054 -569 -6 Ins. Inst. of P.E.I. 40 55 5 3 45 58 -13 3 Ins. Inst. of Saskatchewan 801 716 4 6 805 722 83 10 Ins. Inst. of Southern Alberta 1,041 950 13 20 1,054 973 81 -8 Total 17,701 17,934 308 398 18,009 18,332 -323 -2

23 The Insurance Institute of Canada Registration Statistics Fellowship Program—New Track

FCIP Candidates by Institute 2015–2016 (all courses) IADQ (Est) 1 IADQ (Ouest) 10 British Columbia 11 Manitoba 3 New Brunswick 2 Newfoundland 1 Northern Alberta 8 Nova Scotia 10 Ontario 110 Prince Edward Island 0 Saskatchewan 1 Southern Alberta 12 Total 169

Results by Course 2015–2016

Successful Unsuccessful Total F510 49 2 51 F520 49 3 52 F530 35 2 37 F540 31 0 31 F550 32 0 32 F560 34 0 34 Total 230 7 237

2015 – 2016 Annual Report 24 Professionals’ Council Report

Julie Pingree, BA, CIP Chair, Professionals’ Council

I am pleased to provide this in French in September. To our report was called: “one of the annual update on the status promote the launch of this finest synopses of automotive and activities of the Institute’s second research report and to autonomy currently available, by Research, CIP Society and generate discussion about the the way.” We are excited to carry Career Connections Divisions. automation of vehicles and the on the conversation. implications for the Canadian 2017: “Sharing Economy: Implications Research insurance market, the Society for the Insurance Industry in Canada” was pleased to host a Research The Institute’s Research is As agreed upon by the CIP Society Forum on May 25 and a national comprised of the Emerging National Council at its April 2016 live webinar on June 23 (which Issues Research Series and the meeting, sharing/social economy sold out at 99 participants), both Demographic Research Studies. will be the third report in the featured panelists representing series. The Council strongly the foremost authorities on the Emerging Issues Research Series believed that the ‘sharing/social automation of vehicles and road 2015: “Cyber Risks: Implications for economy’ has significant risk safety in Canada. Feedback for the Insurance Industry in Canada” implications for the industry and the speakers and the content This first report continues to consumers in Canada, and that was excellent. be distributed (1,000+) and understanding both the culture downloaded (2,400+) since Given the prevalence of automated and the impetus fueling this published 16 months ago. And the vehicles in the news, we are social movement is critical for report continues to be referenced pleased with the distribution the industry. The working or distributed in new educational (1,200+) and downloads (2,100+; premise is that: offerings like the CE OnDemand more than half in the first Society in general, millennials course ”Managing and Insuring month) of the report to date. in particular, and generation Cyber Risks,” as well as the As well, it is rewarding to have Z behind them, are seemingly “Selling Cyber Coverage: Winning requests continue for additional prepared to share a great deal: Approaches to Get Results” presentations and to read in presented in September 2016. • Personal information on social the media about additional platforms 2016: “Automated Vehicles: references to the report. The • References, recommendations Implications for the Insurance media coverage has expanded and opinions on all manner of Industry in Canada” beyond the insurance industry platforms (TripAdvisor, etc.) This second report became alone and several car-related available online and in print and mainstream media have • Accommodations as in Airbnb in English in early May and commented on the report. In one • Cars as in rentals and available online and in print particular story at driving.ca, Autoshare/Zipcar

25 The Insurance Institute of Canada Professionals’ Council Report Continued

• Taxi / Hailing services implications for the p&c insurance 2018. The proposal also provided like Uber industry in Canada. for a full slate of presentations • And the ‘Airbnb for cars,’ in 10 key centres across the As per approvals at Executive Turo, now coming to Canada country for Fall 2018, as per Committee meetings in May even, common risks in sharing the roadshows that followed 2014 and 2015, each of the first pools and reciprocals (P2P previous reports. two emerging issues research insurance like friendsurance reports were funded through To complement this research, and lemonade) special project funds, respectively. the CIP Society National Council There are many drivers As planned, budgeting for this agreed with the proposed concept behind these current and future third report (and going forward) of aligning the 2018 Emerging opportunities/disruptors: has been operationalized and Issues Research Report to the demographic research. Given that • Technology and digital researching and writing on the workforce demographics are not providers topic has begun. The research report is due to be published in the only factors impacting human • Consumer expectations for April 2017 and the CIP Society capital issues in the industry, personalization, customization, Symposium (IIO-GTA) committee the Emerging Issues Research immediate responsiveness, real- Report would address other time access to information, and has agreed to include a panel presentation on the report as part potentially contributing factors, real-time delivery (what they such as: economics, mergers and want, when they want it) of the two morning concurrent sessions on April 6, 2017. We will acquisitions, technology, data, • On-demand services, pay-as- consumer-driven influences, be pleased to be able to promote you-go, pay-as-you-use, don’t pay and the foreseeable (and not so the report and the findings to this for things you don’t need/use foreseeable) changes to insurance audience. A national webinar will products, services and delivery • Lost return on investment (e.g. also be scheduled in June, given mechanisms—factors that will personal cars are not used 90% the success of the Automated of the time) impact the ‘quantity and quality’ Vehicles webinar. • Economics – too costly for of insurance professionals needed in the sector in the personal ownership, economies Demographic Research Studies of scale, next 5 to 10 years. A proposal was approved by • Virtual connections in a the Executive Committee at its The Emerging Issues Research technologically connected, October 13, 2016 meeting, for Report would be published at the but socially disconnected, funding to replicate the 2007 and same time as the demographic [local] world 2012 demographic analysis of the research report—August/ September 2018—providing the After Uber, the industry is P&C insurance industry in Canada industry with a wealth of insight fearful of the next disruptor —in 2017—10 and 5 years after into the industry’s current and in this social/sharing economy. the previous studies, respectively. future workforce needs. It is highly likely that there is The proposal includes surveying more to come. The CIP Society HR representatives, industry National Council believes that a employees, and gathering CIP Society research report published in the census data from companies This report on the CIP Society Spring of 2017 will be valuable and regulators—similar to what provides an update on its to the industry in understanding was done previously. The plan programs and service areas changes taking place today includes using Statistics Canada —Membership, Professional and into the future, the drivers Census data (to be released in Development, National behind these current and future December 2017) and publishing a Leadership Awards, Information disruptors/opportunities, and the final report in August/September Resources and Promotion.

2015 – 2016 Annual Report 26 Professionals’ Council Report Continued

1. MEMBERSHIP demand course. Identified topics Overall Satisfaction with the for professional development are CIP Society: 93% of this year’s Total membership for the being addressed through either membership year June 1, 2015 respondents rated their level of our ADVANTAGE Live webinar to May 31, 2016 topped off at satisfaction as ‘Good’, ‘Very Good’ topics or our trends papers. 17,781 (comprised of 14,329 or ‘Excellent.’ This has been consistent since 2008. CIPs and 3,452 FCIPs). This Questions about reading is an increase of 266 members our various publications— At its September meeting, the CIP over the 17,515 total for last featured questions added to Society National Council members membership year. this year’s survey proposed including questions Member Perks Program In keeping with questions asked to assess engagement with the The Society’s MemberPerks 5 years ago, we included in the Society in the 2016 survey to program continues to enjoy year survey questions about the be in field in November. over year growth—both in terms various publications members of new accounts and members receive in terms of how much 2. PROFESSIONAL DEVELOPMENT who have opted-in to receive of each do they typically read, —Continuous Learning for their overall satisfaction, their the MemberPerks e-newsletter. Graduates The program is promoted with preferred distribution method, ADVANTAGE LIVE Webinars continuous reminders through and any additional features they ADVANTAGE Quarterly and would like to see. To ensure our graduate Daily and, member engagement community has the opportunity Respondents confirmed that continues to be solid with and access to learn more about the Advantage Daily is the most approximately 43% of the hot topics and emerging trends popular publication we offer: with member base having accounts impacting our industry, and to 60% of respondents reading all or with Member Perks, 37% opting- enhance their own professional most of it, and 75% of respondents in to receive e-newsletters and/or and personal development, the indicating they were satisfied accessing the site, and more than CIP Society hosts a series of to very satisfied. For Advantage 20% of those registered members webinars. From September 2015 Quarterly: 47% of respondents are active on the site each month. to June 2016, 8 webinars were read some, 28% of respondents presented on a variety of topics Annual Membership Survey— read most, and 10% read all, including: Previous Results (November 2015) and 62% indicated they were and Pending (November 2016) satisfied to very satisfied with • Many leading edge topics: Highlights from the November the publication. Uber & Airbnb, Drones, 2015 membership survey Internet of Things, Overland When asked their preference include: Flood Mapping, Emergency in distribution formats for Preparedness (presented as Questions about continuing reading/receiving publications the crisis in Fort McMurray was education from the Institute, respondents just getting started) and the 3Ds Responses to some key questions ranked print newsletter as changing customer expectations: asked year over year continue to their third (last) option, with data, demographics and digital validate our offerings. Motivation e-newsletter and email with link (webinars offered at $65 with for continuing education places to PDF ranking similarly. This technical skill development and information helped inform the CE credits where applicable) career advancement over licensing decision to transition Advantage • Some soft skills: leadership in requirements (CE credits). Quarterly from a mailed printed mentoring and networking with Preferred delivery method is newsletter to an emailed social media (webinars offered online live webinar or online on- e-newsletter. at $15 without CE credits)

27 The Insurance Institute of Canada Professionals’ Council Report Continued

A total of 336 participants took which members and industry development which is not advantage of the webinar series. representatives come together to otherwise supported by Feedback for the content and discuss ethics in the industry and employer; (and, if scholarships speakers has been consistently develop an editorial lineup for the still remain:) good. Registrations vary (from year’s ethics columns in Canadian • Dependents of CIP Society 17 to 69) depending on the topic Underwriter. The themes from the members who are pursuing and length of time promoting. All editorial lineup become an ethical post-secondary education in a participants receive a recording of dilemma/scenario that we then field that focuses directly on, or the webinar for further learning. ask Society members to comment that would impact significantly on to shape the column. on, the property and casualty From September to December insurance industry and/or 2016, three webinars are Recent topics covered in this related financial services. scheduled and are already year’s columns have included generating good registrations aspects of dealing with difficult Applications were received by (offered at $65 each with CE clients, unlimited liability, and May 31, 2016 and two $1,000 credits where applicable): meeting professional obligations scholarships were awarded • Fort McMurray Wildfires: for annual review of clients’ this year to: (Part I) Social media case risk profile, and new product • Brendan Cove (son of CIP study—October 13 knowledge. The columns are Society member Jeffery available online with open • Fort McMurray Wildfires: William Cove; from access for the industry’s benefit. (Part 2) Industry and Dartmouth, NS); and Emergency response case Rhind Scholarships • Nicolas Ouellette (son of study—November 17 The CIP Society continues to CIP Society member Glenda • Legalizing Marijuana: A promote professional development Ouellette; from Langley, BC). among our members by offering smoky future for new rules and Mentoring ADVANTAGE regulations in the insurance scholarships to lessen the financial The mentoring ADVANTAGE industry—December 8 burden of furthering their micro-site is an excellent resource education, when their employer for education and information, In development are plans for the doesn’t cover the education tips and tools to increase the Winter/Spring series of webinars. expense. The CIP Society has quality and success of mentoring offered four $1,000 scholarships Professional Ethics relationships in the insurance every year since 2001, awarding The CIP Society’s ethics program industry. Launched in January 31 to date. The Rhind Scholarships consists of a three-hour in-person 2015, the site provides an easy are funded through proceeds seminar and a long-standing access toolkit for mentors, mentees received from the CIP Society column on ethics that is published and organizations to start new, or Platinum Plus MasterCard in an industry trade magazine and to enhance existing, relationships credit card program, offered posted to our website. and programs. in partnership with MBNA/TD. The CIP Society has been To date, we do know that several Scholarships are awarded based publishing a quarterly ethics organizations have used the on need in three cascading tiers: column since 2007, positioning the resources to create mentoring CIP Society as actively engaged in • CIP Graduates pursuing their programs internally, and have evolving the ethical thinking and FCIP designation which is found the resources to be practice of our members and the not otherwise supported extremely helpful. Unfortunately, insurance community. The CIP by employer; awareness of the program is low Society hosts an annual workshop • CIP Graduates enrolled in among CIP Society members on ethics in January, during insurance-related professional (from the November 2015 survey,

2015 – 2016 Annual Report 28 Professionals’ Council Report Continued

9% were ‘aware’ or ‘very aware’ Award Ceremony: Paul will be has an open rate that hovers of the resource). Among our HR presented with his award at the around 30%, and a click rate that stakeholders (from the June IIO-GTA convocation to be held similarly hovers around 30%. We 2016 HR roundtable surveys, in January 2017 continue to tweak content and 16% were ‘aware’ or ‘very aware’ Robert Pearson, FCIP make connections between news of the resource). Non-graduate President & CEO, Town & stories, trends papers, research members (i.e. students) have not Country Mutual Insurance reports and webinars as relevant been surveyed, but given similarly Company, Strathroy, Ontario and appropriate. low hits to the web pages, it is Award Ceremony: Robert will be ADVANTAGE Monthly: emerging presumed there is low awareness presented with his award at the trends and issues among the general membership IIO-Southwestern convocation to The CIP Society National as well. be held in November 2016 Council members decided at Further work is needed to This year’s recipients brings their September 2015 meeting promote the program and the number of leaders inducted to enable the trends papers to be increase awareness among HR into the CIP Society Leadership accessible in an open library, no representatives, members and the Circle to 35 (16 Established, longer for members-only behind industry. It is also anticipated that 19 Emerging): 2009 (8), 2010 (6), the member-only login. The with the Institute’s new career 2011 (4), 2012 (5), 2013 (5), rationale for this was: mapping program being launched 2014 (3), 2015 (1), 2016 (3). (1) The trends papers could be soon, and its heavy promotion of positioned as another source mentoring for career development, Promotion of this year’s recipients of “Insight & Research,” on has begun with a news release there will be increasing attention a different scale but still of sent to trade media mid- and interest in mentoring value, much like our new September, double-page spread ADVANTAGE. Emerging Issues Research ads placed in the October issues of Series of reports. And since Canadian Underwriter, Canadian 3. NATIONAL LEADERSHIP these research reports (as Insurance Top Broker, Thompson’s, were the Demographic AWARDS and Le Journal D’Assurance, and Research Reports before The National Leadership Awards creative for the inside covers of them) are available to all in program celebrates its 8th year convocation programmes. the industry, and available with three honourees this year: in both English and French, 4. INFORMATION RESOURCES Emerging Leader it was deemed appropriate The ADVANTAGE of membership Laura Van Vliet, CIP, CRM that the trends papers would is the availability of Information follow suit. Assistant Vice President, Services for members on (2) The trends papers were ALIGNED Insurance Inc., a DAILY, MONTHLY and read, linked and shared more Waterloo, Ontario QUARTERLY basis. And as the when posted as open-access Award Ceremony: Laura will be membership survey confirms, webpages in pilot tests with a presented with her award at the these are valued benefits of number of key trends papers IIO-GTA convocation to be held membership. (on Uber, Airbnb and Drones). in January 2017 ADVANTAGE Daily: the news in brief/ Therefore, greater value Established Leaders AVANTAGE Hebdomadaire: les would be garnered by having Paul Martin, CIP nouvelles en bref more members and industry President and Chief Operating We continue to monitor analytics professionals accessing, Officer, RRJ Insurance Group on ADVANTAGE Daily— reading and sharing the Limited, Toronto, Ontario consistently, ADVANTAGE Daily trends papers.

29 The Insurance Institute of Canada Professionals’ Council Report Continued

To relaunch as an open library, we section of the website: enables us to monitor open rates, needed to conduct a review of the www.insuranceinstitute.ca/ click-through rates and web page 80+ trends papers that we had cipsociety > information-services views, and we are pleased that catalogued since 2007. Thanks to > advantage monthly. open rate hovers above 30%, members of the Council, we were and the click through to key But also accessible from able to grade the last two to three articles similarly hovers around the research page: www. years of papers to assess their 30%—meaning that a third of insuranceinstitute.ca/research current relevancy and accuracy. our members are opening the Many were fine; some needed Trends papers in French: newsletter and clicking through updates to make them more Prior to January, 2016 we did to the news stories. The added current; some required work and not offer this service in French, benefits of electronic distribution others were unacceptable and/ but in recognition that our other is that this format of e-newsletter or no longer relevant. Past trends research efforts are available in enables more information to be papers—deemed relevant but English and French, we launched provided in a more accessible needing work—are being brought the French library in late January format, with links directing forward into the queue of the with 4 of the most popular trends readers to the full story on monthly schedule to be updated papers (Airbnb, Uber, Drones, our website, and direct links and re-released. and a Year in Review). Since then to registering for webinars and As of the beginning of January we have proceeded to translate learning more about the various 2016, the ADVANTAGE Monthly each monthly trends paper, programs and services promoted. Trends Papers’ library was adding to the library monthly relaunched with 22 papers in French. Available at: www. CIP Society Web Site—www. available in an online open library institutdassurance.ca/recherche insuranceinstitute.ca/cipsociety for members and industry at ADVANTAGE Quarterly: the pulse of We continue to update, enhance large. These papers are no longer the industry and monitor analytics on the CIP delivered in PDF format, but At its September 2015 meeting, Society section of the Institute rather as webpages, making the CIP Society National Council website. them (a) easier for visitors to find, discussed the prospect of search, and read (particularly discontinuing to print and mail 5. PROMOTION on mobile devices), and (b) easier the quarterly newsletter to our to track and increase click rates Promoting the Designations – members, but instead, to email as we promote them through Consumer Advertising Campaign a quarterly e-newsletter. Final the various social channels and (Designation and Grad Ads) decision was confirmed by the e-newsletters. a. National Consumer responses members gave in our Advertising and Media Since launch, new trends November 2015 Membership This year promoting the CIP papers have been added each Survey—the majority of designation to consumers took month, establishing a growing members preferred to receive on a brand new look. In August consistency going forward. We communication in an electronic 2015, the Conference Board are pleased that some of the trends format than a printed and of Canada released a report papers have been viewed by over mailed version. endorsing the CIP designation 1200 views to date (for example, in the p&c insurance industry, Fracking posted February 2016; Starting with the spring and its ROI. In response, the and Overland Flooding posted edition at the end of April, 2016, BD&C department developed March 2016) ADVANTAGE Quarterly is now sent electronically to members a campaign to promote this The trends papers are accessible (in both English and French). endorsement through the not only within the CIP Society The e-newsletter sent by e-mail following promotions:

2015 – 2016 Annual Report 30 Professionals’ Council Report Continued

• Press Release—eight industry b. Local Consumer Advertising media picked up the story To further promote the CIP • Microsite—BeAssured.ca designation to the public, the local • Video—a series of three videos Institutes and Chapters have been called “Are Your Assets conducting advertising campaigns Protected?”promoting with guidance from the BD&C the benefits and ROI of department. This year some of the designation (see Local the funding was used to promote Consumer Advertising section) the new videos via several online paid channels such as LinkedIn, Facebook, and YouTube, and then geo-targeted for the Ontario and Alberta market. In order to optimize views, the video was cut into three lengths making it easier to share. The full-length, two minute video, features interviews from CIP students and graduates, it is posted on the BeAssured.ca microsite.

This promotional campaign for the BeAssured.ca videos generated 2.2 million impressions, over 600,000 video views and an 87% increase in visits to BeAssured.ca.

In addition to the video, the Insurance Institutes of British Columbia, Northern Alberta and Southern Alberta conducted their Following the launch of the The national advertising campaign own CIP consumer campaigns. Conference Board of Canada included 23 print insertions Print ads were placed in Western report on the value of the of these new advertisements Living (BC) and Business in CIP designation, and the in six of Canada’s top business Edmonton. Calgary conducted BeAssured.ca microsite, the publications, generating an elevator campaign in insurance advertisements have a new call- approximately 1.1 million office towers in downtown Calgary to-action: impressions: enRoute, Canadian and transit ads along key Business, Macleans, ROB, Les C-train stops. Affaires, Corporate Risk Canada. c. Local Grad Advertising We have also implemented additional digital advertising Each year the local Institutes methods this year that have and Chapters also coordinate resulted in significant increases advertising to celebrate their in website traffic, translating into graduates and award winners. greater awareness of the value of A few publication highlights the designation to the industry. include the National Post, Business in Edmonton, the

31 The Insurance Institute of Canada Professionals’ Council Report Continued

Vancouver Province and Society (leadership awards, industry between 2007 and 2012. the London Free Press. trends papers, research reports, Our outreach continued to expand mentoring, etc.). The brochure to promote to career changers and Promoting the Society— will be mailed early November include internationally trained/ Networking Events to renewed and newly elected educated professionals. The Local Institutes/Chapters members. offer a variety of networking The full-time college and university insurance programs events to bring the community Career Connections of graduates and insurance across Canada, which increased together throughout the year. This is an exciting time for from 4 in 2007, to 10 in 2012, These include: golf tournaments the evolution of The Insurance to 14 in 2016, are contributing and volleyball tournaments; wine Institute’s career promotion a pipeline of graduates who have tastings and cocktail parties; efforts. Here are some of the chosen to study insurance in order group outings to theatre and other significant milestones: to work in the industry. entertainment; curling, bowling Prior to 2003, the Insurance and billiards parties and car Institute’s Communications Career Connections Refresh rallies; and annual special Committee was at work promoting To ensure we were presenting charity events like Battle of the insurance education in high a youthful and inclusive view of Bands (Vancouver, Edmonton, schools and careers in insurance the industry, Career Connections Halifax) and Starlight Insurance (even winning a Gemini for an conducted a series of focus groups Gala (Toronto). episode on CBC of Street Sense). and consultations to ensure our messaging was appropriate Promoting the Society— In 2003, the branding of “Career for our expanding audiences. Membership Brochure Connections” began and growing The outcome of this 2014/15 In changing ADVANTAGE emphasis was placed on review process was a refresh Quarterly from print/mail to promoting insurance careers, of our messaging, brochures, particularly at the high school e-newsletter and in changing and new videos added to our level, in addition to curriculum ADVANTAGE Monthly from library, including: ‘a college resources developed for teachers members-only access to open grad’, ‘a university grad’, and ‘an to use in high school classrooms. access for all, the CIP Society internationally trained professional National Council recognized The release of the 2007 (ITP)’ talking about what they like that communicating to members demographic research about their careers in insurance. about these changes and provided the rationale for Career As part of the editing process, all positioning the Society was Connections to take the lead and the videos were refreshed, and necessary. It was decided, in ramp up promotion about the additional editing gave us a “why keeping with best practice, to rewarding and varied careers consider a career in insurance?” print and mail a brochure to available in insurance. Outreach video for web and cut a number of members—creating at least a expanded beyond targeting 14 ways for use on social media. The once a year tangible connection to 24 year olds (high school and videos and brochures were put with our members. The content post-secondary) to 14 to 44 (to into use with the Fall campaign of the brochure will broaden include career seekers and of 2015 and are great renewed the positioning of the Society career changers already in assets that are resonating even from “Members Benefit” that the work force). stronger with our audiences. we’ve been using to promote how The website was given a refresh individual members benefit, but The 2012 demographic research as well (necessary funds were should now include promotion confirmed that our outreach and included in the career mapping of how the industry benefits as employers’ hiring had significantly proposal in May 2015) and well, from the work of the CIP increased the youth cohort in the relaunched summer 2016, offering

2015 – 2016 Annual Report 32 Professionals’ Council Report Continued more dynamic content starting maps, videos, education pathway Connections program (from with the Fall 2016 campaign. descriptions, a micro-site on the August 1, 2015 to July 31, 2016) Institute site, assessment tools based on the Four Point Strategic Career Connections began and tips sheets that will provide a Plan that continues to define our hosting HR roundtables in wealth of resources for insurance programming each year: 2010 in Toronto and Vancouver, professionals ‘mapping their path 1. Increase awareness of careers and now hosts much anticipated in insurance.’ in insurance > through our discussions on recruitment and messaging retention each June in 6 key With the soft launch of mycareer cities. Over 100 representatives on October 25, 2016, the Institute 2. Put a face to the industry > participated this past June. creates a career continuum and through our messengers/ The take away for Career additional supports to our mission ambassadors Connections last year and this to enable people employed in 3. Provide a gateway to careers year is attendees confirming that the industry to achieve their in insurance > through our recruitment of entry level roles is performance potential and extensive, national outreach not difficult, nor urgent, and have maximize their intellectual 4. Work together to attract encouraged us to: ‘keep doing development. the employees of the future > what you’re doing.’ From Career Connections > through our network within the industry and hosting of career Career Mapping Project To Career Mapping and Education Pathways fairs and other insurance- specific activities. What we’ve learned from HR To encourage potential representatives and focus group candidates to choose a career We are confident that our outreach testing is that with the influx of in insurance > supported with year over year to 200,000+ new hires and recent entrants information, tools and resources. people (students, graduates, career (those with less than 5 to 10 changers, internationally trained years in the industry), they could professionals, career advisors, use some help understanding teachers, and partners) increases how to shape their career in the the pool of interested, talented and industry. At the same time, the informed candidates ready to meet Institute has launched a number To encourage new hires and recent the industry’s recruitment needs. of new education offerings, entrants to take ownership of their prompting the need/opportunity Increase awareness of careers career and education journey > to help students (and HR and in insurance > through our supported with information, tools managers) understand what messaging and resources. courses and programs to take and at what stage in their careers. MESSAGING:

As a result, our career mapping • Focus groups, roundtables with and education pathways strategy industry recruiters, and our —now branded “mycareer”— thousands of conversations every year ensure that our was put forward to the Executive This is a good news story for messaging continues to evolve Committee in May 2015. Since the Institute and the industry as and our strategic direction approval, we have been working we support the workforce needs stays on track. with an external HR advisory of employers and the education group, an internal advisory and career needs of employees. • Promoting careers in insurance group, our agency, and more than through our most prominent 25 members to produce the key This report provides a summary positioning statements is elements of the program: career of the activities of the Career working:

33 The Insurance Institute of Canada Professionals’ Council Report Continued

o “Insurance has a workforce • Career Connections receives 2. Provide a gateway to careers of over 120,000 strong and many compliments, particularly in insurance > through our careers as diverse as its from career centres and extensive, national outreach career advisers, about the people.” wealth of information and EXTENSIVE NATIONAL o “Whatever your background, resources available through OUTREACH (in-person): there’s a place for you in our brochures, postcards, and High School Outreach: insurance.” particularly our website with • We reached 7,000+ high school o “Your interests and videos, online quizzes, links to students in 262 high school employers, links to education, classroom presentations at 116 experience may add up to a credentialing and licensing, as high schools across the country. great career in insurance.” well as job postings. In addition, we have also visited o “You may be surprised to 40 classrooms at the elementary find that insurance isn’t In May 2016, Career Connections school level. We also gained (particularly in regard to the what you think. It’s a exposure to more than 100,000 work of Trevor Buttrum, Program high school students at 28 whole lot more.” Manager) was recognized by high school career fairs • As part of the refresh, we the Canadian Association across the country. added additional statements to for Career Educators and • We distributed more than 3,500 augment our messaging going Employers (CACEE) with a teachers’ resources—Career Corporate Recognition Award forward: Kits, Know Your Risk, Risk in recognition of our exemplary Responsibility Reality, You’re o “Insurance is an ever- support and contribution to Nature—encouraging teachers evolving industry that the career education space at 11 teacher conferences across touches nearly every part of and the association. the country to teach about the economy and every sector insurance in the classroom. of Society. It’s at the forefront 1. Put a face to the industry > • In an effort to reduce printing of game-changing issues through our messengers/ costs, we started distributing like big data, autonomous ambassadors our teacher resources along with our Career Connections cars, climate change, cyber MESSENGERS: videos on USB sticks— security and other national • We are pleased to have a large which have been a big roster of 323 ambassadors and global risks.” hit with the teachers. across the country o “The professionals in the • This year we saw great response Feed the Minds of Youth – aligned industry are managing risks and engagement from our with “Take Our Kids to Work Day” that vary in complexity from existing ambassadors and were • This year over 60 Feed the around the corner to around successful in recruiting some Minds of Youth events took the world, known today and fresh new volunteers as well. place across the country at new tomorrow.” Many of the new ambassadors Institute and Chapter offices or at insurance organizations. o “As insurance professionals brought on through our Corporate Training initiatives— • Through these events, over retire, the insurance industry working with companies to 1,000 grade 9 students across needs talented and creative recruit and train from within— Canada were introduced to people in virtually every enthusiastically jumped right careers in insurance in one day! discipline and every into action at career fairs and • Over 45 different insurance skill set.” in classrooms. companies participated in

2015 – 2016 Annual Report 34 Professionals’ Council Report Continued

Feed the Minds of Youth either mock interviews, workshops, Financial Services Hub at through hosting, attending or industry panels. Plans to both events, reaching nearly presenting at an event. expand this kind of programing 300 participants. to all 14 post-secondary Post-Secondary School Outreach: EXTENSIVE NATIONAL programs in 2016-17 • We promoted careers in OUTREACH (virtual): are underway. insurance at 108 events on 60 college and university • All in, we reached almost Social Media: campuses nationally. 90,000 post-secondary • Our videos on Youtube and our students and grads across website have been viewed over • We reached 80,000 post- the country. 120,000+ times! secondary students at 54 general career fairs and Career Changers: • Our followers on Twitter have presentations. • We reached 3000+ career grown to over 300, organically and our Facebook Page has • We engaged 7,000+ post- changers and internationally reached over 1800 “likes”! secondary students at educated professionals (IEPs) the 54 insurance-specific through 13 events promoting • Our spring social ad campaign career events hosted by careers in insurance. generated 3,200,573 Career Connections. Some • We also connected with impressions using search of these events netted us our career changers at a variety of engine measures, Facebook largest audiences (of those community events, which are ads, Instagram posts, and self-selecting to attend an not typically targeted at career Twitter feeds to drive searching insurance-specific event) to changers (Ontario University candidates to our job site, date: Fair, Alberta Employment quizzes and videos. o Over 1,700 career seekers Fair, etc.) Website: participated in our 3 • We continued to develop • Between August 1, 2015 and installments of “Office relationships with ACCES July 31, 2016, we had 120,000 Hours”, a live hour-long Employment and Consortium unique visitors to our website. chat hosted by Talent Egg. of Agencies Serving 76% of those users were new, One session reached 618 International-trained Persons showing that our social ads and participants making it (CASIP) in the GTA to support campus outreach have been our highest Office Hours programming to IEPs (ie. effective in attracting interest engagement to date. Financial Services Bridging in our website. • We participated as hosts and Program – Insurance Stream) • Job site in particular is panel presenters to corporate • We participated in a ‘Careers extremely popular, with tours in Toronto of students in Financial Services’ panel 67,000+ unique visitors this from Dalhousie University and to 250+ delegates attending year to date; that’s 4,300 Thompson River Universities. the annual Internationally unique users and 10,000+ • We provided career Educated Professionals (IEP) searches per month development support to conference in Toronto—one • Content on the website is students in insurance specific the largest IEP conferences engaging our visitors as they college and university in Canada. We were invited take our quiz (8700+) and visit programs across the country to participate in the Global our resume and networking (a key industry identified Skills Conference in Kitchener/ sections (1950+). talent pipeline), including: Waterloo this year and were webinars, 1:1 resume reviews, featured on a panel in the

35 The Insurance Institute of Canada Professionals’ Council Report Continued

3. Work together to attract the We look forward to continuing I know that the CIP Society employees of the future > the evolution of Career National Council members and through our network within Connections messaging and committee members are proud of the programs and resources the industry and hosting of career resources, as we continue in our mission: that we deliver and promote career fairs and other insurance- To improve the understanding to our members – particularly specific activities. of insurance, illustrate its role the Emerging Issues Research • Career Connections leverages in society, and encourage young reports and the mycareer partnerships, inside and adults and career seekers to initiative. I wish to extend my appreciation to the members of outside of the industry, pursue one of the many skilled the council and committees. to the fullest. professions available in the insurance industry. • We work closely with As a volunteer, I have had a industry employers wonderful experience. It helped IN CONCLUSION encouraging participation in me grow and I hope I’ve brought some expertise and leadership our ambassador program, in It has been my pleasure to Chair to the Institute too. I have our panels and career fairs, in the CIP Society National Council gained a true appreciation for our annual roundtables, and and to report to the Board of the members who volunteer in promotion of the program. Governors on the activities of the Society and Career Connections their time to ensure education • We form strategic networks for the past three years. to insurance professionals is with industry associations, delivered and available at the industry and education One of my proudest highest calibre. councils and career services accomplishments as Chair As well, I appreciate all the organizations to promote was the concept for the new guidance and support I received Advanced CIP program that careers in insurance as from Peter Hohman, MBA, FCIP, provides our graduates with a extensively as possible. ICD.D, Lisa Boniface, MBA, B.Ed next level of education after the • Career Connections receives (Adult Ed), and Margaret Parent, CIP program, and before the BA. Thank you. regular confirmation from FCIP program. I’m so proud employers that many that this new designation was Respectfully submitted, have sourced potential pursued and delivered by the candidates and/or hired Academic Council based on the from participating in our recommendation from the CIP Julie Pingree, BA, CIP career events. Society Council. Chair, Professionals’ Council

2015 – 2016 Annual Report 36 Professionals’ Council Report Continued

CIP Society National Council Leadership Awards Selection Rhind Scholarship Sub- Sub-Committee Committee Chair: Julie Pingree, BA, CIP Chair: Members: Toronto, ON Paul Féron, FCIP, CRM Mark MacDonald, B. Comm, London, ON FCIP, CRM Members: Halifax, NS Giovanna Alvaro, B.Comm, CIP Members: Giovanna Alvaro, B.Comm, CIP Montréal, QC Diane Brickner, CIP, ICD.D Montréal, QC Anne-Marie Deschènes, PAA/ Edmonton, AB Anne-Marie Deschènes, PAA/ CIP, CRM Philomena Comerford, CIP CIP, CRM Montréal, QC Toronto, ON Montréal, QC Cari Donaldson, BAdmin, CPA, Grant Kimball, CIP Cari Donaldson, BAdmin, CPA, CA, CIA, CIP Saint John, NB CA, CIA, CIP Regina, SK Regina, SK Glenn Gibson, CIP, CLA, FCIAA, Mike Kosturik, BA, FCIP CFE, CFEI, CFII-C Toronto, ON Toronto, ON Appendix A—List of Post- Mark MacDonald, B. Comm, Secondary Schools and FCIP, CRM Ethics Sub-Committee Activities during 2015–2016 Halifax, NS Chair: Appendix B—Web Stats and Edward Novak, BA (Hons), CIP Vancouver, BC Miriam Weerasooriya, BBA, Social Media Outcomes during FCIP, CRM Rosalind Staples-Simpson, FCIP 2015–2016 Toronto, ON Toronto, ON Appendix C—Summary of Greg Thierman, CIP, CFE Members: 2015–2016 Activities by type by Kelowna, BC Nadine Austin, FCIP Institute/Chapter Michael Tinker, BSc, CIP Toronto, ON Toronto, ON Maurice Audet Lee-Ann Vansteenkiste, BA Toronto, ON (Hons), CIP Paul Griffin London, ON Toronto, ON Miriam Weerasooriya, BBA, Gavin Mascarenhas, CIP FCIP, CRM Toronto, ON Toronto, ON

37 The Insurance Institute of Canada Appendix A

Appendix A—List of Post-Secondary Schools and Activities during 2015–2016 General Business Careers in Careers in Insurance Career Post Secondary Institution Career Career Presentation Insurance Presentation(s) Development Fair(s) Fair(s) Panel Fair Panel(s) Activities*

Western Canada BCIT • • • Bow Valley College • Grant MacEwan University • Mount Royal University • • Red River College • • Saskatchewan Polytechnic • Simon Fraser Univeristy - including Beedie School of Business • Southern Alberta Institute of Technology • Thompson Rivers University • University of Alberta • • • University of British Columbia - Okanagan • University of British Columbia - including Sauder School of Business • University of Calgary - including Haskayne School of Business • • • University of Lethbridge • University of Northern British Columbia • University of Regina • University of Saskatchewan • University of Victoria - including Gustavson School of Business • University of Winnipeg • Ontario Algonquin College • Carleton University • • Contestoga College • • Durham College • Fanshawe College • • • • McMaster University • • • Mohawk College • • • Queen’s University - including Smith School of Business • • • Redeemer University • Ryerson University - including Ted Rogers School of Management • • • • Seneca College • • • • St. Clair College • University of Guelph • • University of Ottawa • UOIT • University of Toronto - including Rotman School of Management • • • • University of Toronto At Mississauga • University of Waterloo • University of Western Ontario • Univeristy of Windsor • Wilfrid Laurier University • • • • • York University – including Schulich School of Business • • • • Québec Concordia University – John Molson School of Business • HEC • McGill University -including Desautels School of Management • Université Laval • Eastern Canada College of the North Atlantic • Dalhousie University • • • • Memorial University • Mount St. Vincent University • New Brunswick Community College • St. Mary’s University • University of New Brunswick •

• Bold denotes a college or university program with a CIP focused insurance and risk management program or Canadian Insurance Chair. * (eg. Job Search Workshops, 1:1, Resume Reviews, Mock Interviews, Networking Events)

2015 – 2016 Annual Report 38 Appendix B

Web Stats and Social Media Outcomes during 2015–2016

Google Analytics: 2013-2014 2014-2015 2015–2016 Website Unique Visitors/yr 87,000 104,000 121,500 Website Unique Users/mth 9,000 11,100 10,120 Website Sessions/yr 70,400 134,200 154,800 Job site Unique Visitors/yr 49,00 60,000 67,000 Job site Unique Users/mth 3,600 5,000 4,200 Quiz 11,000 8,000 8,720 Resume and networking resources 1,800 1,950 1,985 Social Media (accumulates over time): Facebook 1,789 1,883 Twitter 254 305 YouTube 53,000 89,000 120,000 Appendix C

Summary of 2015–16 Activities by type by Institute/Chapter (August 1, 2015 to July 31, 2016)

Total # of Amb # of # of Post- # of Career # of Ambassadors Class # of Institutes (as of participating Secondary Secondary Changer Participants Trained Presentations Schools 07/16) in min. 1 event Activities Activities Activities all events British Columbia 18 40 26 33 14 7 7 - 19,176 Northern Alberta 4 27 20 13 5 3 5 2 28,256 Southern Alberta 4 31 23 16 9 2 6 1 11,512 Saskatchewan 4 9 8 1 1 1 3 - 7,915 Manitoba 1 9 4 7 6 2 6 1 7,323 IADQ 0 0 0 - - - 4 - 6,100 Nova Scotia 2 7 6 4 4 1 4 - 4,058 Newfoundland & Labrador 3 8 5 - - - 2 - 2,800 Prince Edward Island ------New Brunswick 2 6 5 4 1 - 2 - 1,600 Regional Summary 38 137 97 78 40 16 39 4 88,740

Total # of Amb # of # of Post- # of Career # of Ambassadors Class # of IIO Chapters (as of participating Secondary Secondary Changer Participants Trained Presentations Schools 07/16) in min. 1 event Activities Activities Activities all events Southwestern 5 16 9 6 3 2 8 - 4,863

Conestoga 7 24 15 22 10 1 19 2 6,330 Cambrian Shield 2 6 2 2 2 - - - 30 Hamilton/Niagara - 9 8 24 9 1 7 - 6,333 Toronto 21 99 71 100 42 8 25 7 97,111 Kawartha/Durham 1 14 11 6 4 - 2 - 1,169 Ottawa 3 18 13 24 6 - 8 - 7,356 Regional Summary 39 186 129 184 76 12 69 9 123,192 NATIONAL TOTAL 77 323 226 262 116 28 108 13 211,932

39 The Insurance Institute of Canada Treasurer’s Report

This report is the formal method Committee, the Institute’s subscriptions, permitting their of accepting and approving the investments posted a modest, staff to participate as resources to audited financial statements risk-appropriate gain during a the Institute and as volunteers, and for 2015–2016 prepared by year that experienced significant for the continuing encouragement BDO Canada LLP, Chartered market volatility. they provide to motivate their Accountants. The reports have employees to complete their Despite a challenging year been examined by the Finance professional qualifications. for industry employers and Committee and subsequently employees, Institute membership approved by the Board of The audited financial statements grew by 0.6% to finish the year are self-explanatory and show Governors for presentation at a new membership high of that our reserves and operating to this meeting. 39,329 members, buoyed by a positions are strong, and I move continued focus on membership The Insurance Institute finished for their acceptance and approval renewals and strong local its fiscal year with a very good at this time. institute initiatives. CIP Society result turning in an operating membership grew 2.4% to surplus in each of its three Respectfully submitted, also reach another new high divisions on solid revenues and of 17,934 members. excellent expense control by management. Under the guidance We would like to record our of the Institute’s investment firm thanks to employers for their Foyston, Gordon & Payne Inc. ongoing support of the Institutes Jean-François Blais, FCAS, FCIA and oversight by the Finance through their voluntary Deputy Chair, Board of Governors

2015 – 2016 Annual Report 40 Independent Auditor’s Report

To the Members of Auditor’s Responsibility Opinion The Insurance Institute of Our responsibility is to express In our opinion, the financial Canada/L’Institut d’Assurance an opinion on these financial statements present fairly, in all du Canada statements based on our audit. We material respects, the financial conducted our audit in accordance position of the Institute as at We have audited the accompanying with Canadian generally accepted July 31, 2016 and the results of financial statements of the The auditing standards. Those its operations and cash flows for Insurance Institute of Canada/ standards require that we comply the year then ended in accordance L’Institut d’Assurance du Canada with ethical requirements and with Canadian accounting (“The Institute”) which comprise plan and perform the audit to standards for not-for-profit the balance sheet at July 31, obtain reasonable assurance organizations. 2016 and the statements of the about whether the financial Special Projects Reserve Fund, statements are free from Funds Invested in Capital Assets, material misstatement. Chartered Professional Contingency Reserve Fund, Accountants, Licensed Public General Operations Fund, Career An audit involves performing Accountants Connections Fund, Professionals’ procedures to obtain audit evidence Society Fund, Revenue and about the amounts and disclosures Expenditures - General Operations, in the financial statements. The Revenue and Expenditures - procedures selected depend on Mississauga, Ontario Career Connections, Revenue the auditor’s judgment, including September 7, 2016 and Expenditures - Professionals’ the assessment of the risks of Society and cash flows for the year material misstatement of the then ended and a summary of financial statements, whether significant accounting policies due to fraud or error. In making and other explanatory information. those risk assessments, the auditor considers internal control Management’s Responsibility relevant to the entity’s preparation for the Financial Statements and fair presentation of the financial statements in order to Management is responsible for the design audit procedures that are preparation and fair presentation appropriate in the circumstances, of these financial statements but not for the purpose of in accordance with Canadian expressing an opinion on the accounting standards for not-for- effectiveness of the entity’s internal profit organizations, and for such control. An audit also includes internal control as management evaluating the appropriateness determines is necessary to enable of accounting policies used and the preparation of financial the reasonableness of accounting statements that are free from estimates made by management, material misstatement, whether as well as evaluating the overall due to fraud or error. presentation of the financial statements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion.

41 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Balance Sheet

July 31 2016 2015 Assets Current Cash $ 1,749,358 $ 1,735,054 Accounts receivable (p.54, Note 3) 907,497 793,323 Instructional materials 228,863 151,771 Prepaid expenses 196,143 154,644

3,081,861 2,834,792 Pension fund (p.56, Note 9) 954,400 356,100 Capital assets (p.54, Note 4) 1,117,531 1,116,780 Long term investments (p.54, Note 5) 13,755,825 14,118,866 $ 18,909,617 $ 18,426,538

Liabilities and Fund Balances Current Accounts payable and accrued liabilities (p.54, Note 6) $ 2,193,363 $ 1,975,203 Deferred revenue (p.55, Note 7) 3,298,493 3,170,316 Award Funds - Insurance Institute of Canada (p.55, Note 8) 24,509 25,825 - Local Institutes (p.55, Note 8) 26,394 24,900

5,542,759 5,196,244

Fund balances (p.57, Note 10) Special Projects Reserve Fund 3,976,952 4,564,290 Funds Invested in Capital Assets 1,117,531 1,116,780 Contingency Reserve Fund 3,474,726 3,373,993 Pension Reserve Fund - 700,000 Operating Funds General Operations Fund 3,073,246 1,689,170 Career Connections Fund 684,980 682,846 Professionals’ Society Fund 1,039,423 1,103,215

13,366,858 13,230,294

$ 18,909,617 $ 18,426,538

Approved on behalf of the Board of Governors:

J. R. (Bob) Tisdale, MBA, FCIP, CRM, ICD.D Jean-François Blais, F.C.A.S., F.C.I.A. Chair Deputy Chair The accompanying notes are an integral part of these financial statements

2015 – 2016 Annual Report 42 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Statement of Special Projects Reserve Fund For the year ended July 31 2016 2015 Balance, beginning of year $ 4,564,290 $ 3,996,872 Transfer from General Operations 513,462 1,673,040 Transfer from Career Connections 234,739 377,738 Transfer from Professionals’ Society 235,243 19,909 Transfer to Funds Invested in Capital Assets (412,893) (563,335) Investment income 81,128 158,292

5,215,969 5,662,516

Expenditures (1,239,017) (1,098,226) Balance, end of year $ 3,976,952 $ 4,564,290

Statement of Funds Invested in Capital Assets For the year ended July 31 2016 2015 Balance, beginning of year $ 1,116,780 $ 944,335 Transfer from General Operations 131,896 5,730 Transfer from Special Projects Reserve 412,893 563,335 Amortization for the year (544,038) (396,620) Balance, end of year $ 1,117,531 $ 1,116,780

Statement of Contingency Reserve Fund For the year ended July 31 2016 2015 Balance, beginning of year $ 3,373,993 $ 3,217,127 Investment income 100,733 156,866 Balance, end of year $ 3,474,726 $ 3,373,993

The accompanying notes are an integral part of these financial statements

43 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Statement of General Operations Fund For the year ended July 31 2016 2015 Balance, beginning of year as previously stated $ 1,689,170 $ 2,887,504 Accounting policy change (p.53, Note 2) - (1,325,211)

Balance, beginning of year as restated 1,689,170 1,562,293 Transfer to Special Projects Reserve (513,462) (1,673,040) Transfer to Funds Invested in Capital Assets (131,896) (5,730) Transfer from Provincial Institutes 515,639 684,245 Transfer from Pension Reserve 700,000 - Pension remeasurements and other items (330,000) (81,300) Excess of revenue over expenditures for the year 1,143,795 1,202,702 Balance, end of year $ 3,073,246 $ 1,689,170

Statement of Career Connections Fund For the year ended July 31 2016 2015 Balance, beginning of year $ 682,846 $ 712,917 Transfer to Special Projects Reserve (234,739) (377,738) Excess of revenue over expenditures for the year 236,873 347,667 Balance, end of year $ 684,980 $ 682,846

Statement of Professionals’ Society Fund For the year ended July 31 2016 2015 Balance, beginning of year $ 1,103,215 $ 921,149 Transfer to Special Projects Reserve (235,243) (19,909) Transfer from Provincial Institutes 74,958 83,698 Excess of revenue over expenditures for the year 96,493 118,277 Balance, end of year $ 1,039,423 $ 1,103,215

The accompanying notes are an integral part of these financial statements

2015 – 2016 Annual Report 44 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Statement of Revenue and Expenditures —General Operations For the year ended July 31 2016 2015 Revenue Agents licensing $ 501,567 $ 487,353 Tuition 2,491,209 2,106,651 Examination fees 3,391,998 3,278,349 Fellowship program 357,918 388,691 National subscribers 1,762,203 1,734,069 Text fees 3,199,361 3,242,496 11,704,256 11,237,609

Expenditures Agents licensing 75,488 51,816 Bank and credit card charges 226,458 206,976 Bursaries and prizes 95,943 88,103 Business development 482,624 420,092 Equipment leasing, maintenance and support 87,987 89,000 Examination expenses 255,043 231,852 Fellowship program 106,831 116,779 Grants to provincial institutes 307,455 369,075 Insurance 52,911 43,779 Office and telephone 142,568 109,943 Postage 201,109 193,433 Printing, stationery 358,761 314,790 Professional fees 74,446 129,678 Rent and taxes 682,200 668,000 Salaries and benefits 6,556,917 6,188,842 Technology 388,743 403,239 Translation office 5,185 7,217 Travel 425,204 504,497 Tutors and authors 141,524 65,304 10,667,397 10,202,415 1,036,859 1,035,194

Investment income, net 106,936 167,508 Excess of revenue over expenditures for the year $ 1,143,795 $ 1,202,702

The accompanying notes are an integral part of these financial statements

45 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Statement of Revenue and Expenditures —Career Connections For the year ended July 31 2016 2015 Revenue Job site $ 35,849 $ 36,709 National subscribers 873,449 969,592 909,298 1,006,301

Expenditures High school program 8,770 10,709 Marketing and advertising 129,641 139,117 Postage 16,396 16,865 Printing, stationery 23,563 26,888 Salaries and benefits 500,000 475,000 678,370 668,579

Excess of revenue over expenditures from operations 230,928 337,722

Investment income, net - 5,945 9,945

Excess of revenue over expenditures for the year $ 236,873 $ 347,667

The accompanying notes are an integral part of these financial statements

2015 – 2016 Annual Report 46 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Statement of Revenue and Expenditures —Professionals’ Society For the year ended July 31 2016 2015 Revenue Economic benefits $ 7,038 $ 7,486 Educational programs 22,644 13,032 Memberships 1,640,915 1,632,383 1,670,597 1,652,901

Expenditures Council expenses 10,515 9,721 Economic benefits 194,647 170,766 Educational programs 66,137 72,085 Marketing and advertising 478,300 496,710 Membership 36,815 26,616 Postage 38,279 43,871 Printing, stationery 14,016 2,705 Professional fees - - Salaries and benefits 745,000 725,000 1,583,709 1,547,474

Excess of revenue over expenditures from operations 86,888 105,427

Investment income, net 9,605 12,850

Excess of revenue over expenditures for the year $ 96,493 $ 118,277

The accompanying notes are an integral part of these financial statements

47 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Statement of Cash Flows For the year ended July 31 2016 2015 Cash was provided by (used in) Operating activities Excess of revenue over expenditures for the year —General operations $ 1,143,795 $ 1,202,702 —Career Connections 236,873 347,667 —Professionals’ Society 96,493 118,277 —Contingency Reserve Fund 100,733 156,866 —Special Projects Reserve Fund 81,128 158,292 Adjustments to reconcile excess of revenue over expenditures for the year to cash from operations Pension expense 809,286 805,920 Transferred from Provincial Institutes 590,597 767,943 Unrealized investment (gain) loss 287,204 (137,695) Changes in non-cash working capital balances Accounts receivable (114,174) 61,271 Instructional materials (77,092) 56,756 Prepaid expenses (41,499) 21,312 Accounts payable and accrued liabilities 218,160 393,175 Deferred revenue 128,177 (20,027) Award funds —Insurance Institute of Canada (1,316) (1,825) —Local Institutes 1,494 1,409 3,459,859 3,932,043

Investing activities Withdrawals (purchases) of long-term investments 699,752 (700,000) Re-investment of long-term investment income (623,915) (396,420) Purchase of capital assets (544,789) (569,065) Special Project Fund expenditures (1,239,017) (1,098,226) (1,707,969) (2,763,711)

Financing activities Employer contribution to the Pension Plan (1,737,586) (805,920)

Increase in cash during the year 14,304 362,412

Cash, beginning of year 1,735,054 1,372,642

Cash, end of year $ 1,749,358 $ 1,735,054

2015 – 2016 Annual Report 48 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Notes to Financial Statements July 31, 2016 1. Significant Accounting Policies

Purpose of Institute The Institute is a non-profit organization incorporated under the laws of Canada. The Institute is dedicated to providing educational courses and resources to the insurance community. The Institute works in conjunction with the Provincial Institutes to support their delivery of educational programs through the development of a uniform standard of insurance education.

The Institute is a non-profit organization and, as such, is exempt from income tax.

Basis of Accounting These financial statements have been prepared in accordance with Canadian accounting standards for not- for-profit organizations. The Institute follows the deferral method of accounting.

Revenue Recognition Membership fee revenue is recognized over the term of the membership period. Agents licensing, tuition, and examination fees are recognized upon completion of the course or event. National subscribers revenue is recognized over the term of the annual subscription. Fellowship program revenue is recognized as the service is provided. Text fees are recognized upon provision of the goods or service.

Instructional Materials Instructional materials are stated at the lower of cost and replacement cost. Cost is generally determined on a first-in, first-out basis.

Capital Assets Capital assets are recorded at cost less accumulated amortization. Amortization based on the estimated useful life of the asset is charged directly to Funds Invested in Capital Assets from the date the asset is put in use as follows:

Computer equipment —4 years straight line basis and software Leasehold improvements —straight-line over the term of the lease Office equipment —4 years straight line basis

49 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Notes to Financial Statements July 31, 2016 1. Significant Accounting Policies (continued)

Transfers to/from Provincial Institutes The surplus accounts of Provincial Institutes are generally maintained at amounts agreed upon with The Insurance Institute of Canada. Balances in excess of the agreed amounts become payable to The Insurance Institute of Canada with the exception of additional agreed amounts appropriated to reserve accounts. Any operating deficits are potentially recoverable from The Insurance Institute of Canada subject to review and approval by the Executive Committee in accordance with the Provincial and/or Local Institute Financing Guidelines.

Deferred Revenue Deferred revenue results from the following:

(a) National subscribers revenue recognized on a calendar year basis; (b) The receipt of distance learning course registration fees for programs administered after the year end, net of related expenses incurred before year end. (c) The receipt of Professionals’ Society membership fees relating to membership for the following year.

2015 – 2016 Annual Report 50 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Notes to Financial Statements July 31, 2016 1. Significant Accounting Policies (continued)

Use of Estimates The preparation of financial statements in accordance with Canadian accounting standards for not-for-profit organizations requires management to make estimates that affect the reported amounts of assets and liabilities at that date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from management’s best estimates as additional information becomes available in the future.

Employee Future Benefits The Institute operates a defined benefit pension plan, available to certain employees, whose funds are administered independently of the Institute’s finances. Funding is effected in accordance with independent actuarial advice. The Institute recognizes a liability and an expense for its defined benefit plan in the period in which employees render services in return for the benefits. The accrued benefit obligation is determined using the actuarial valuation for funding purposes based on management’s best estimates and other factors. The current service costs and finance costs are included in income for the period, while remeasurements and other items are charged directly to net assets as they occur.

The Institute also operates a defined contribution pension plan for certain employees. The Institute’s pension costs are charged to operations as contributions are due. Contributions are a defined amount based upon a set percentage of salary.

Foreign Currency Translation Foreign currency accounts are translated into Canadian dollars as follows:

At the transaction date, each asset, liability, revenue and expense is translated into Canadian dollars by the use of the exchange rate in effect at that date. At the year end date, monetary assets and liabilities are translated into Canadian dollars by using the exchange rate in effect at that date. The resulting foreign exchange gains and losses are included in income in the current period.

51 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Notes to Financial Statements July 31, 2016 1. Significant Accounting Policies (continued)

Financial Instruments Financial Instruments are recorded at fair value when acquired or issued. In subsequent periods, term deposits and bond and equity funds are reported at fair value, with any unrealized gains and losses reported in income. All other financial instruments are reported at cost or amortized cost less impairment, if applicable. Financial assets are tested for impairment when changes in circumstances indicate the asset could be impaired. Transaction costs on the acquisition, sale or issue of financial instruments are expensed for those items remeasured at fair value at each balance sheet date and charged to the financial instrument for those measured at amortized cost.

Allocation of Expenses The Institute incurs salaries and benefits expenses that are common to the administration of the Institute and to each program that it operates. Salaries and benefits are allocated to Career Connections and Professionals’ Society based on Executive Committee approval which approximates the percentage of time spent on that program.

2. Change in Accounting for Employee Future Benefits

Effective August 1, 2014, The Institute adopted the new CPA Canada accounting standard Section 3463 Reporting Employee Future Benefits by Not-for-Profit Organizations. This section requires the immediate recognition approach to be used when accounting for employee future benefits for defined benefit plans. The Institute previously had used the deferral and amortization approach. This change in accounting policy was made in accordance with the transitional provisions of the standard, accounted for retrospectively and the comparative statements in the prior year were restated. This change in accounting policy had the following effect on the financial statements:

Decrease in General Operations Fund, August 1, 2014 $1,325,211 Decrease in pension fund, August 1, 2014 $1,325,211

2015 – 2016 Annual Report 52 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Notes to Financial Statements July 31, 2016 3. Accounts Receivable 2016 2015 Trade $ 393,864 $ 270,205 Provincial Institutes 513,633 523,118 $ 907,497 $ 793,323

4. Capital Assets 2016 2015 Accumulated Accumulated Cost Amortization Cost Amortization Computer equipment and software $ 4,838,992 $ 3,783,410 $ 4,359,569 $ 3,252,159 Leasehold improvements 1,252,559 1,231,999 1,234,171 1,229,014 Office equipment 345,184 303,795 298,206 293,993 6,436,735 5,319,204 5,891,946 4,775,166 Cost less accumulated amortization $ 1,117,531 $ 1,116,780

5. Long Term Investments 2016 2015 Marketable securities, beginning of year $ 14,118,866 $ 12,884,751 Purchases (withdrawals) (699,752) 700,000 Investment income, net of investment fees 623,915 396,420 Adjustment to market value, as at July 31 (287,204) 137,695 Marketable securities, end of year $ 13,755,825 $ 14,118,866

6. Accounts Payable and Accrued Liabilities 2016 2015 Trade $ 1,468,606 $ 1,524,455 Provincial Institutes 724,758 450,748 $ 2,193,363 $ 1,975,203

53 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Notes to Financial Statements July 31, 2016 7. Deferred Revenue

2016 2015 National subscribers—Academic Program $ 980,052 $ 738,893 —Career Connections 262,252 406,297 Course registration fees 538,318 588,617 CIP Society membership fees 1,517,871 1,436,509 $ 3,298,493 $ 3,170,316

8. Award Funds

Insurance Institute of Canada

The purpose of the James Richardson Memorial Prize Fund and the Daphne Mullaly Award Fund are to provide annual awards in education programs.

2016 2015 Balance, beginning of year $ 25,825 $ 27,650 Investment income 225 375 26,050 28,025 Disbursements 1,541 2,200 Balance, end of year $ 24,509 $ 25,825

Local Institutes

The purpose of the Shyback Award Fund is to provide awards to the associate graduates with the highest marks and other deserving students in Central Alberta.

2016 2015 Balance, beginning of year $ 24,900 $ 23,491 Investment income 1,494 1,409 Balance, end of year $ 26,394 $ 24,900

2015 – 2016 Annual Report 54 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Notes to Financial Statements July 31, 2016 9. Employee Future Benefits

Pension Fund

2016 2015 Fair value of plan assets $ 14,435,700 $ 12,346,900 Less: Accrued benefit obligation (13,481,300) (11,990,800) Funded status and pension fund $ 954,400 $ 356,100

The Institute has a contributory defined benefit pension plan which covers substantially all its employees hired before July 18, 2013. A projection of the most recent actuarial valuation, completed as at December 31, 2013, based on the most updated assumptions as recommended by the actuary, indicated a pension surplus of $954,400 (2015 - $356,100).

The rates assumed in calculations for the plan are a discount rate of 5.25% (2015 - 5.25%), an expected rate of return on plan assets of 5.75% (2015 - 5.75%) and a rate of compensation increase of 3.75% (2015 - 3.75%) per year. The defined benefit plan’s cost expensed for the year totalled $809,286 (2015 - $805,920) and the plan participants’ contributions for the year totaled $381,085 (2015 - $373,108). Benefits paid during the year totalled $84,065 (2015 - $21,052).

Plan assets consist of:

Asset category Percentage of plan assets 2016 2015 Equity funds 59.5 % 56.3 % Fixed income funds 40.5 43.7

Effective July 18, 2013, the defined benefit pension plan was closed to Senior members hired and to all other employees hired on or after January 1, 2014 and was replaced by a defined contribution pension plan as a condition of employment.

The Institute maintains a defined contribution pension plan for employees hired beginning January 1, 2014 and Senior members hired beginning July 18, 2013, matching the employee contributions up to a maximum of 9% of pensionable earnings. The defined contribution plan’s cost expensed for the year totalled $65,196 (2015 - $85,351).

55 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Notes to Financial Statements July 31, 2016 10. Fund Balances

The Institute’s policies relating to the fund balances are as follows:

The Institute has determined that it requires five categories of funds.

The Special Projects Reserve Fund is maintained to provide for designated projects. Contributions initially placed in the Operating Funds will be transferred to the Special Projects Reserve Fund as required to meet financial costs of special projects approved by the Executive Committee or Board.

The Funds Invested in Capital Assets are internally restricted amounts that represent the net investment in capital assets.

The Contingency Reserve Fund is to be maintained at a level no less than $1,600,000 and no greater than $2,600,000 plus investment income earned. The reserve is maintained to fund six to nine months of the basic infrastructure costs of the Institute. The balance to be maintained in the fund will be revisited every three to five years to ensure adjustment of the minimum and maximum amounts as required.

The Pension Reserve Fund is maintained to provide for pension plan funding deficits.

The Operating Funds are comprised of the General Operations Fund, Career Connections Fund and Professionals’ Society Fund. They are maintained to provide for ongoing operations, as required, and to fund special projects.

11. Commitments

(a) Leases

The Institute has leased premises in Toronto at an annual base rental for the next five years and thereafter as follows:

2017 $ 657,000 2018 692,000 2019 692,000 2020 114,000 2021 61,000 Thereafter 31,000 $ 2,247,000

(b) Demand Operating Loan

The Institute has a revolving demand operating loan available in the amount of $500,000 bearing interest at prime plus 0.25%. A security agreement is to be provided in the event that The Insurance Institute of Canada’s long term investments fall below $500,000.

2015 – 2016 Annual Report 56 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

12. Financial Instrument Risk

Credit risk Credit risk is the risk that one party to a financial instrument will cause a financial loss for the other party by failing to discharge an obligation. The Institute is exposed to credit risk arising from its accounts receivable.

Interest rate risk Interest rate risk is the risk that the fair value or future cash flows of a financial instrument will fluctuate because of changes in market interest rates. The Institute is exposed to interest rate risk arising from the possibility that changes in interest rates will affect the value of fixed income denominated long term investments. The Institute manages its investments based on its cash flow needs and with a view to optimise its investment income.

Other Price Risk Other price risk is the risk that the value of financial instruments will fluctuate as a result of changes in market prices, other than those arising from interest rate risk or currency risk, whether those changes are caused by factors specific to the individual financial instrument or its issuer, or factors affecting all similar financial instruments traded in a market. The Institute manages market risk by diversifying its investments.

Foreign currency risk Foreign currency risk is the risk that the fair value or future cash flows of a financial instrument will fluctuate because of changes in foreign exchange rates. The Institute has the Canadian equivalent of $2,266,016 (2015 - $2,143,249) in foreign equities investments denominated in US dollars.

The risks have not changed from the prior year.

57 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada Schedule of Consolidated Operating Activities For the year ended July 31 2016 2015 Revenue Agents licensing $ 501,567 $ 487,353 Job site 35,849 36,709 Tuition 2,491,209 2,106,651 Economic benefits 7,038 7,486 Educational programs 22,644 13,032 Examination fees 3,391,998 3,278,349 Fellowship program 357,918 388,691 Memberships 1,640,915 1,632,383 National subscribers 2,635,652 2,703,661 Text fees 3,199,361 3,242,496 14,284,151 13,896,811 Expenditures Agents licensing 75,488 51,816 Bank and credit card charges 226,458 206,976 Bursaries and prizes 95,943 88,103 Business development 482,624 420,092 Council expenses 10,515 9,721 Economic benefits 194,647 170,766 Educational programs 66,137 72,085 Equipment leasing, maintenance and support 87,987 89,000 Examination expenses 255,043 231,852 Fellowship program 106,831 116,779 Grants to provincial institutes 307,455 369,075 High school program 8,770 10,709 Insurance 52,911 43,779 Marketing and advertising 607,941 635,827 Membership 36,815 26,616 Office maintenance and renovation 142,568 109,943 Postage 255,784 254,169 Printing, stationery 396,340 344,383 Professional fees 74,446 129,678 Rent and taxes 682,200 668,000 Salaries and benefits 7,801,917 7,388,842 Technology 388,743 403,239 Translation office 5,185 7,217 Travel 425,204 504,497 Tutors and authors 141,524 65,304 12,929,476 12,418,468 1,354,675 1,478,343 Investment income, net - 122,486 190,303 Excess of revenue over expenditures for the year $ 1,477,161 $ 1,668,646

2015 – 2016 Annual Report 58 Regional Reports 2015–2016

Western Region representing the Western institutes: The Insurance Institute of British Columbia

The Insurance Institute of Northern Alberta

The Insurance Institute of Southern Alberta

The Insurance Institute of Saskatchewan

The Insurance Institute of Manitoba

Ontario Region representing Ontario and its Chapters: Cambrian Shield Chapter

Conestoga Chapter

Hamilton/Niagara Chapter

Kawartha/Durham Chapter

Ottawa Chapter

Southwestern Ontario Chapter

Québec Region representing: IADQ (région de l’est)

IADQ (région de l’ouest)

Atlantic Region representing the Atlantic institutes: Insurance Institute of New Brunswick

The Insurance Institute of Newfoundland & Labrador

Insurance Institute of Nova Scotia

The Insurance Institute of Prince Edward Island

59 The Insurance Institute of Canada Western Regional Report

Robert Katzell, BA (Hons), LLB Regional Vice-Chair, Western Provinces Introduction Membership (See figure A) CIP Program (See figure B) It is my pleasure to present this Overall membership in the Class participation for the report on behalf of the Western Western Institutes increased CIP program exceeded target Institutes for the 2015/2016 2.2% over prior period. IIBC, by 3.5%. Winter registrations year. As reported in May, the IIS and IIM experienced increases. were strong due to active year has been successful with Given the M&A activity impacting promotion by the managers and positive growth in Membership some provinces, I am pleased the regional marketing specialists. and CIP student registrations. with the membership growth. SGI continues to support the Seminar and Events continue to Positive results in BC and program helping Saskatchewan experience good attendance and Saskatchewan can be greatly exceed targets as well as in-house support CIP Society membership. attributed to membership courses provided by the local Advancement of our licensing requirements when registering institute manager at broker offices. products in a number of institutes for a CIP course, seminar and has benefited from increased sale of the licensing products. IISA participated in a pilot for focus and strategic direction. Manitoba invested significant providing electronic textbooks effort to increase membership (C39) in the Spring session. results through company bill Web-based, “weekend” warrior” enrollment, seminar offerings or “fast track” compressed and CIP registration. sessions and localized in-house employer formats contributed to the success. Registration Membership (Figure A) tables set up by the Institutes As at As at # % at major employers helped to May 31, 2015 May 31, 2016 Variance Variance provide assistance to students Institute in registering at the start of each IIBC 4,631 4,739 108 2.3% semester as well as promote the IISA 2,553 2,544 -9 -0.4% course offerings. IINA 2,160 2,124 -36 -1.7% IIS 1,067 1,163 96 9.0% It is important to note the uptake IIM 1,110 1,207 97 8.7% in web classes at IISA and IINA Total 11,521 11,777 256 2.2% versus enrollment for in-person formats. This information will shape future offerings to leverage CIP Program (Figure B) the preference of students to Actual as at % Target increase registrations. July 31, 2016 Target Variance Classes Students Classes Students Classes Students Institute IIBC 65 1,047 69 1,100 -5.8% -4.8% IISA 38 669 43 595 -11.6% 12.4% IINA 37 490 38 532 -2.6% -7.9% IIS 37 437 34 307 8.8% 42.3% IIM 20 264 23 275 -13.0% -4.0% Total 197 2,907 207 2,809 -4.8% 3.5%

2015 – 2016 Annual Report 60 Western Regional Report Continued

Events and Seminars (See figure C) Events and Seminars (figure C) Institute Academic seminars CIP Society seminars Events Seminar Attendance IIBC 11 12 10 (See figure D) IISA 16 3 4 IIBC held their first all day IINA 14 5 7 symposium with a liability theme IIS 28 4 4 IIM 6 3 2 focusing on topical subjects such Total 75 27 27 as cyber, autonomous vehicles, drones and pollution. Due to the positive response, IIBC is planning to hold this event annually. Seminar Attendance (figure D) Institute Academic CIP Society Total Average/Seminar Event Attendance (See figure E) IIBC 408 346 754 33 The Western Institutes strive to IISA 347 54 401 21 provide well planned events that IINA 295 95 390 21 promote the CIP designation, IIS 401 75 476 15 the CIP Society and Insurance IIM 129 53 182 20 Institute brand. Through these Total 1,580 623 2,203 22 events, fundraising goals are achieved while providing and raised $8400 for the this will be turned into an networking opportunities Vancouver Covenant House annual event. for our members. • Southern Alberta hosted a new Strong event attendance was event, the Lethbridge Dueling Convocation Attendance possible through exciting Pianos as well as a Volunteer (see figure F) offerings such as: Appreciation night and their Convocation attendance • The CIP boat cruise held on second Battle of the Insurance was high this year with the Okanagan Lake in Kelowna Bands Institutes introducing new • The 10th Annual Victoria • Funds were raised for E4C features combined with offerings CIP Golf tournament and 14th which provides breakfast and that were previously successful. annual CIP golf tournament lunch programs to local school held in British Columbia through a successful 4th Annual IISA held their Mimosa Reception and Industry Trade had excellent participation Battle of the Insurance Bands in Show which was well received. continuing with the wine Northern Alberta. The tradition Record attendance was noted theme feature a different continued with the 27th Annual local winery each year. for Saskatchewan. This was CIP Golf tournament supporting Three separate cocktail events partially due to a special offer various institute initiatives were held in Nanaimo, Victoria for instructors providing them • Attendance was up at the CIP and Kelowna. A Wine Tasting with their tickets at half price. Society Golf tournament in and two Beer Tasting events In Manitoba, the convocation Saskatoon in the lower mainland continue luncheon had a PowerPoint to be popular. • A new event in Manitoba, a presentation which featured • IIBC Battle of the Insurance curling tournament brought 48 stories, quotes and inspirations Bands was a sold out success attendees. Given the success, from the graduation class.

61 The Insurance Institute of Canada Western Regional Report Continued

Career Connections Event Attendance (Figure E) As in prior years, the Western

Institute Attendance Institutes continue to expand the ambassador program with IIBC 956 attendance at a number of career IISA 285 fairs and school presentations. IINA 706 These continue to be supplemented IIS 120 with programs such as: IIM 51 • Feed the Minds of Youth Total 2,118 annual events • Recognition Events for our ambassadors and volunteers Convocation (Figure F) Institute Attendance GIE CIP FCIP Total Local Industry Issues IIBC - Van 386 4 119 18 141 affecting Institutes - Island 103 1 8 1 10 Our Western Institutes have been - Interior 33 0 8 2 10 impacted or see opportunities IISA 283 4 61 21 86 to expand delivery of our IINA 250 1 58 13 72 programming as a result of: IIS 172 2 46 4 52 IIM 239 21 27 2 50 • Licensing in Alberta, with new Total 1,466 33 327 61 421 exams and study kits offered in 2016 for level 1 agents and brokers. In response CIP Society • Sponsoring industry events to the new exam and needs As reported earlier, many of the • Promoting the institute from the industry, IINA and industry events profile the CIP programs to CAIB graduates, IISA will and have offered Society and the value it provides with some institutes sending exam preparation classes. We would like to acknowledge the to our institute members. This custom CAIB grads a efforts of the Northern Alberta includes the CIP Society golf congratulatory letter, a manager and our volunteers: tournaments that take place in CIP syllabus and a credit Jim Orr from IINA and Sheri most of the western Institutes, transfer form. Stuebing from IISA for their expansion of the Battle of the • Attendance at broker work on the new supplement Band events, and the wine conventions in Saskatchewan by tasting events in Vancouver. • Both IISA and IINA managers Institute manager and council. were very proactive in Promotion of the CIP Society • Social media expansion, the development of new remains at the forefront for classes to support the new using Twitter. the western Institutes. Some licensing materials • In BC, and now the Alberta highlights from the past year • Licensing changes in Manitoba had expanded advertising include: whereby approval was given campaigns including: Transit • Full page graduate ad and by the council for expanded use licensing ad in the Broker advertising, digital advertising of the CIP/GIE materials in the Magazine, other industry and trade magazine placements. various licensing levels. publications, and/or • New insurance college program local newspapers utilizing CIP materials in

2015 – 2016 Annual Report 62 Western Regional Report Continued

Manitoba to start fall 2015 Thank you to the managers at Red River college. and staff of the local institutes • Also a new college program for their efforts and many starting in Calgary through achievements in the prior fiscal Bow Valley commencing year. The 2016/2017 year is off to fall 2016. a good start with 5.9% growth in membership over last year. Our • In BC, Fast Track licensing CIP class registrations are strong classes were introduced. with a well-rounded schedule to meet our member needs. Conclusion I would like to take this opportunity Through continued dedication, to extend a thank you to the many we look forward to another volunteer instructors, text writers, successful year. speakers and council members Respectfully Submitted, who devote their time, share their knowledge and mentor the students and members Robert Katzell, BA (Hons), LLB of the Western Institutes. Regional Vice Chair, The success earned over the Western Provinces past year would not be possible without the engagement of these individuals. We experienced increasing membership, strong CIP course enrollment and good seminar and event programs as a result of these commitments.

63 The Insurance Institute of Canada Ontario Regional Report

Tim Shauf Regional Vice Chair, Ontario Introduction At a chapter level, growth are continuing their education continues in Conestoga and journey, but are not going to the It is my pleasure to present Kawartha/Durham, and is local chapter for live instruction. this report on behalf of the six still declining for the GTA. This is a reflection of the changing chapters and the GTA operation Southwestern Chapter has times, which is clearly indicated in that combine to serve as the also had some decline which is our CIP class numbers. Insurance Institute of Ontario. primarily due to a data cleanup The GTA did much better this As reported in May, after several of retired members. Cambrian year, with continued strength in years of very strong growth, this Shield continues to hover just virtual classes, and Conestoga year the IIO experienced a more under the 400 mark, and with weekend warriors. The moderate participation in our there is no expected growth in-house programs are starting courses, seminars and events, for the territory. to show some improvement this but the course participation is In the final two months of the year, and although we have lost stronger than planned with the membership year we welcomed some opportunities through assistance of virtual and in-house positive new member activity. mergers and acquisitions of the distribution methods. Some from the Auto Reform Road stakeholders, new opportunities Show and some from a strong have arisen thanks to strong Membership (See figure A) uptake in licensing courses this relationship building. The total membership count spring. This is especially good increased by 22 members this news because it is also now the OTL year, a modest increase over second year in a row of positive The IIO continues to represent prior year. Considering industry new member growth. FSCO as the sole provider of activity, that is impacting the Other than Life licensing membership retention, we Programs (See figure B) required by the industry direct are pleased to achieve our writers. The number of exams goal numbers consistent CIP Program: End of June 2016 continues to grow and we finished with the previous year. Total plan numbers for the year, at 1619 exams this year. We meet indicate a few less classes than One of the successful initiatives annually with the regulator and planned with more students, to ensure value for membership once again this year, they are which indicates a higher than is the Member Bonus Seminars confident in the work we are expected number of students which will continue this year. doing on their behalf. per class. This is excellent Responding to feedback means a expense management. slight change in format to a series Seminars (See figure C) of eight short complimentary Students love of the virtual These numbers are for the webinars on insurance concepts. format for classes continues seminar activity for the national We will also continue to promote to grow. Reduced numbers in fiscal period of August 1, 2015 the new national products, such some of the smaller chapters are to July 31, 2016. as the Advanced CIP and the being balanced by the increased CRM program, which positively number of students in the GTA While seminar participation impact membership retention where the Ontario virtual class is still less than in the past, we and growth. program is offered. Students are seeing an improvement in

2015 – 2016 Annual Report 64 Ontario Regional Report Continued

Membership (Figure A)

Institute Prior Year Current % Variance end May 2015 end May 2016 year over year

GTA 11,043 10,904 -1.3% Southwestern 1,630 1,573 -3.5% Ottawa 1,398 1,408 +0.7% Conestoga 2,575 2,720 +5.6% Hamilton/Niagara 1,797 1,807 +0.6% Kawartha/Durham 1,197 1,252 +4.6% Cambrian Shield 399 397 -0.5% Total 20,039 20,061 +.01%

Programs (Figure B)

Institute Annual Fall 2015 Winter 2016 Spring 2016 Three Plan December April July Semester Exams Exams Exams Total # class / # student # class / # student # class / # student # class / # student # class / # student

GTA 137 2,400 57 971 42 1,012 41 713 140 2,696 Southwestern 11 102 5 50 2 31 1 7 8 88 Ottawa 20 191 9 90 4 47 2 29 15 166 Conestoga 52 558 19 225 21 243 14 124 54 592 Hamilton/Niagara 22 220 9 90 4 54 5 51 18 195 Kawartha/Durham 14 120 9 49 3 37 2 19 14 105 Cambrian Shield 1 7 1 7 2 15 0 0 3 22 TOTAL 257 3,598 109 1,482 78 1,439 65 882 252 3,864

Seminars (Figure C)

Chapter # of # of # of # of Academic seminars Academic participants CIP Society seminars CIP Society participants

GTA 29 384 9 133 Southwestern 14 216 4 81 Ottawa 14 228 9 122 Conestoga 22 284 5 77 Hamilton/Niagara 10 115 2 69 Kawartha/Durham 8 97 2 30 Cambrian Shield 5 77 n/a n/a TOTAL 102 1,404 31 512

65 The Insurance Institute of Canada Ontario Regional Report Continued participation in some new members to our industry. transfer and a smooth transfer areas. Southwestern Chapter Summer is quiet, but fall has of responsibilities. exceeded their number of begun with retraining and back planned participants with to school events for Ambassadors We wish Dawna all the best in new and innovative topics and career connections her retirement, and welcome that were relevant to their area. council specialists. Margaret to the Insurance Institute of Ontario. CIP Society seminars in the three Local Industry Issues western chapters, Southwestern, Respectfully Submitted, Hamilton/Niagara and Conestoga affecting Institutes were replaced with a full day of Mergers and Acquisitions have Tim Shauf education with the introduction joined the list of industry activity Regional Vice Chair, Ontario of Symposium West. Close to that is impacting education in 100 individuals participated Ontario. The introduction of and provided positive feedback the Member Bonus Series, and which is resulting in a second the second successful offering annual event. of the Symposium West, is a couple of ways to provide new Looking forward to the 2016/2017 opportunities to our members fiscal year, an Auto Reform Road that fit their needs and lifestyle. Show is being delivered to share the information about the new Conclusion round of legislative changes effective June 1, 2016. We Overall the end of the IIC fiscal have presented to or have year showed strong financial registered, 251 members, results for Ontario, considering with excellent feedback! the 4 months of the IIO local year. Membership dollars are up We also celebrated our completed from last year at this time which Fundamentals seminar series reflects a strong beginning for the which will continue to be offered renewal season. Overall revenues across the province this year. are already at 54% of plan, this Feedback is constantly being first four months, and with gathered, and adjustments made expenses being well managed to the products as needed. at 31% of plan.

National Education Week, in In closing, the IIO is also February was its usual success experiencing some key staffing with 1,354 members participating changes this year. After almost in events, educational seminars thirteen years at the Insurance and “Take a Break” meetings. Institute Dawna Matton, Senior Director is retiring at the end of Career Connections the year. We are pleased, to have The IIO celebrated a Toast Your Margaret Wasserman, Director, Success appreciation event in two Atlantic and West coming over locations this year. Ambassadors to join the Ontario team. Dawna were invited to the GTA and and Margaret are working in Conestoga to be acknowledged tandem over the busy fall period for the work they do to bring to ensure positive knowledge

2015 – 2016 Annual Report 66 Québec Regional Report

Chantal Gagnon, FCIP, MBA President Introduction Membership (Figure A) This is my last Québec regional Institute Total Membership Target Variance report as Regional Vice chair. May 31, 2015 May 31, 2016 # % It was a pleasure to report the Québec activities for the last IADQ 4,367 4,343 4454 -2.5% 2 years.

Last year was a challenging year. CIP Program (Figure B) As mentioned in May, François Institute IADQ Houle, our General Manager Fall 2015 Winter 2016 Spring 2016 Total Target % Variance has been on sick leave since Classes 26 21 9 56 51 9% October 2015 and he passed Students 310 244 88 642 591 9% away on September 21, 2016. Online CIP courses (included in the chart above) Julie Saucier joined the Québec 2011 2012 2013 2014 2015 2016 Institute on July 25, 2016 as Classes 0 5 8 14 18 12 our new General Manager. Students 0 74 147 200 220 140

Membership (See figure A)

We showed a small decrease of 24 Public Seminar Attendance (Figure C) members compared to previous year with almost the same 2015 2016 Target % Variance number of members as last year. Seminars 44 37 46 -20% We did not meet the 2% increase Participants 907 909 952 -4.7% target. We continued our efforts with regards to employer’s visits We also promoted the online we were able to have a stable as well as Colleges to promote courses but the result did not audience if we compare with the Insurance Institute. Brokers stay on the positive trend we previous year. are specifically targeted to become usually had. For the 2016 Fall members, especially with the Risk semester, the emphasis was put In-house employer seminars on online courses. We constantly management program. (See figure D) receive good feedback on this Compared to previous year, we type of courses. CIP Program (See figure B) have stable results. We knew that 2014 had been a very We have good results with Events and Seminars special year in terms of numbers the CIP program. Last year, we Public Seminars (See figure C) because there was the launch created a segmentation strategy of a new automobile wording. in the eblasts sent to specific Not having a General manager Even if we already knew that students. We targeted students promoting our Public seminars we were not going to reach who have 2, 3 or 4 classes to do had a negative impact on our the 2014 numbers, it is clear before they get their designation. results. We had to cancel some that the absence of François It worked well and had a positive planned seminars because of the Houle (October, November and impact on our results. lack of participants. Even though, December) made it difficult to

67 The Insurance Institute of Canada Québec Regional Report Continued meet this objective and we could see that 2016 was not going to In-house employer semianrs (Figure D) be good if we did nothing. That 2015 2016 Target % Variance is why we hired a contractual Seminars 117 117 121 -5% business development specialist Participants 2,090 2,031 2,191 -7.4% in January to support the staff. It makes a good difference and we were able to keep the same number as last year. Event Attendance (Figure E) IADQ 2014/15 Target Variance 2015/16 Target Variance % % Event Attendance Golf 200 190 +5.0% 220 200 9.0% Attendance for the Golf and Trends & Issues Breakfast 276 290 -4.8% 170 290 -41.0% Rendez-Vous Québec were up Rendez-vous Québec 772 750 +3.0% 845 800 5.3% Totals 1,248 1,230 1.4% 1,235 1,290 -4.0% by 9% and by 5.3% in regards to the targets. We had to cancel one Trends & issues breakfast (in Québec City) because of the lack Convocation Attendance (Figure F) of participants. Institute Attendance GIE CIP FCIP Total grads

Québec City 193 3 47 12 + 63 Convocation Attendance Montréal 469 1 (New FCIP) We are proud of our 63 graduates Totals 662 this year but it was10 less than last year. Please note that we Coalition in that regard. We are the Minister of Finance. It is received our first new FCIP working with them to launch rumoured that the latter will graduate this year. their 2016-17 tour. It will begin proceed by an omnibus bill in in October 2016. the fall. CIP Society Added to that, our competition is No CIP Society activities to Local Industry Issues report in the Québec region. growing really fast. The biggest affecting Institutes challenge is with the Chambre de l’assurance de dommages Career Connections On June 12, 2015, Minister of Finance Carlos Leitão tabled the du Québec (ChAD) which offers As you may recall, the Report on the Application of the Technical insurance PDUs in “Coalition pour la promotion Act respecting the distribution of their Folio program added to des professions en assurance” financial products and services. the Compliance program they has been promoting insurance He also announced a public already had in place. The mission careers in high schools and in consultation on the update of the of the ChAD did not state clearly colleges for the last 10 years in Act. The public consultation was that they have to develop a PDU the province of Québec while the done in September 2015. We are program. They are responsible Insurance Institute took care of now awaiting the position of the of the accreditation of all our the universities. During the last Québec Minister of Finance. training sessions. It puts us in year, the Coalition informed us a difficult situation. The broker that they were now also targeting The industry is quite concerned association (RCCAQ) has the universities, so the Career by the possible upcoming changes same concern and they sent a Connection team in Québec is for there were 40 different press release explaining now working closely with the point of views transmitted to their concern.

2015 – 2016 Annual Report 68 Québec Regional Report Continued

IADQ priorities Conclusion Ongoing work was done I would like to thank all the in regards to the 7 main Council members, as well as the objectives, which are: permanent staff, instructors and, 1. Continue to raise awareness of course, our much appreciated of the IADQ by conducting volunteers for their commitment activities attended by and hard work. I would like to people in the industry have a special thought to François and partnering with other Houle for the good work that he industry organizations. has done for IADQ since 2009. He made a huge difference at the 2. Work on our core business Institute and in the insurance by continuing to promote industry in Québec. our CIP and FCIP programs and focusing on the Web as As you can see, we have the right a means of learning. elements in place to have success. 3. Present and promote stimulating We have a good reputation and training sessions in public and the Insurance community works industry settings. closely with us. 4. Remain attentive to the Respectfully submitted, importance of maintaining or increasing membership. 5. Recognition of the excellent Chantal Gagnon, MBA, FPAA work of our volunteers. Regional Vice Chair, Québec 6. Reduce our dependence on grants, with a target of 5% reduction per year. 7. Ongoing work on Board Governance.

69 The Insurance Institute of Canada Atlantic Regional Report

Kathy Stewart, CIP Regional Vice Chair, Atlantic Provinces It is my pleasure to present this CIP course registrants. PEI had Programs report on behalf of the Atlantic a slight increase in membership. Institutes for the 2015/2016 Recruitment activities by the CIP Program (See figure B) year. As reported in May, the managers supported the growth CIP classes exceeded target by year has been successful with in these provinces. Nova Scotia 27% with student participation strong attendance in the CIP and New Brunswick were both increasing by 13%. Increased program exceeding targets. impacted by industry activities recruitment efforts at TD and Seminars are well attended and and centralization of some roles. Cooperators in New Brunswick support CIP Society membership. In an effort to improve retention, contributed to the positive result. Event attendance is strong as we all institutes issued emails to non- Newfoundland benefited from continue to expand the offerings. renewed graduates. enrollment in the CIP program by newly licensed area brokers. We have seen strong membership Membership (See figure A) in the first few months of the Delivery methods for the CIP Overall the Atlantic Region 2016-2017 local fiscal and we program continue to expand to decreased membership slightly expect stronger results in Nova include “fast track” condensed due to industry restructuring Scotia and New Brunswick with sessions, web-based and localized and reduction in educational the additional hiring of TD staff in-house employer formats. spending by some organizations. and the introduction of a new Registration tables at major Membership in Newfoundland licensing program. employers in Nova Scotia and reached over 500 members New Brunswick allowed easier this year; a tremendous registration for students at the accomplishment. The positive start of each semester. Most of results were tied to licensing and the Atlantic Institutes also survey CIP students to determine the following semester’s offerings. Membership (Figure A) As of As of There has been great cooperation May 31, 2016 May 31, 2015 # Variance % Variance between IIPE and the other Institute Atlantic Institutes to work IINB 1,090 1,105 -15 -1.4% together to select courses that IINS 1,405 1,444 -39 -2.7% might attract the most potential IIPEI 137 136 1 0.7% for IIPEI. This is working very IINL 516 485 31 6.4% well and had a positive impact on Total 3,148 3,170 -22 -0.7% CIP participation on the island.

Events and Seminars CIP Program (Figure B) Actual as at (See figure C) Institute July 31, 2016 Target % Variance Seminars (See figure D) # Classes # Students # Classes # Students Classes Students We were pleased to offer the Nova IINB 36 438 32 410 13% 7% IINS 29 331 22 320 32% 3% Scotia’s Coffee and Conversation IIPEI 3 22 2 10 50% 120% webinar/seminar series in IINL 13 136 8 66 0% 70% partnership with IBANS. The Total 81 927 64 806 27% 13% series was extremely successful and demonstrates the

2015 – 2016 Annual Report 70 Atlantic Regional Report Continued value of working with our on Wind and Water. Also purpose of this event was to Industry Partners. IIPE’s membership benefited show appreciation for the hard from access to the Coffee and working CIP instructors. The most popular seminars Conversation seminar series • Nova Scotia also held networking amidst an exceptional seminar run out of IINS. events in Sydney and Yarmouth year for IINB included an with total registrations of 277. Electrical Fire and Wood Heat Events (See figure E) Awareness seminar and several The Atlantic Institutes strive to • New Brunswick held their other technical topics. provide well planned events that Annual Pub Night in Saint John promote the CIP designation, and their popular Edmundston IINL set out with the goal to the CIP Society and Insurance Wine and Cheese. These events expand their current audience, Institute brand. Through these were held outside of Moncton to present a better array of seminars increase regional outreach and events, fundraising goals are and combine resources with the support membership in other achieved while providing brokers’ association to source areas of the province. networking opportunities out high caliber speakers and for our members. • New this year New Brunswick topics. This strategy has been held a boat cruise sponsored by very successful given the volume Some of the key events from a restoration company. of broker based membership. around the Atlantic included: • New Brunswick also held their IINL was also able to provide • Nova Scotia held their ever Christmas Meet and Greet and the Coffee and Conversations popular Spring Networking their Golf Tournament raising webinar series to their Fling with 351 attendees. They over $1000 for Crime Stoppers. membership by working also held their sold-out Charity New Brunswick’s Soft ball with IINS. Soft Ball Tournament and CIP tournament also raised $500 IIPE had one very popular Society Golf tournament. for the Women Insurance seminar sponsored by a • Nova Scotia also held an Cancer Crusade. local restoration company Instructor’s luncheon; the • Newfoundland held their Spring Fling and 150 attended Events and Seminars (Figure C) the event. Attendance at the Institute # of # of CIP Society Golf and Bowling Academic CIP Society # of tournament was doubled over seminars seminars Events IINB 15 1 14 prior year. IINS 18 2 6 • IINL held a 25th Anniversary IIPEI 1 0 3 Event in September, raising IINL 8 0 5 $1800 for the Autism Society Total 42 3 28 of NL. • PEI held their ever popular Christmas Meet and Greet Seminar (Figure D) Events (Figure E) and their Golf tournament. Academic CIP Society The event raised over $4500 Institute Attendance Attendance Institute Attendance in funds for the activities of IINB 274 4 IINB 582 the local institute. IINS 585 35 IINS 1147 • New this year for PEI was a IIPEI 25 0 IIPEI 172 curling tournament. It was IINL 142 0 IINL 327 extremely successful with Total 1,026 39 Total 2,228 over 40 attendees.

71 The Insurance Institute of Canada Atlantic Regional Report Continued

Conclusion Convocation (Figure F) Institute Attendance GIE CIP FCIP Total Grads I would like to take this opportunity to extend a thank you IINB 263 7 42 9 58 to the many volunteer instructors, IINS 149 9 38 6 53 IIPEI 144 1 5 1 7 text writers, speakers and council IINL 110 1 7 0 8 members who devote their time, Total 666 18 92 16 126 share their knowledge and mentor the students and members of the Atlantic Institutes. The Convocation (See figure F) • Advertising in the Atlantic Insurance Brokers Magazine has success earned over the past The total number of graduates helped raised awareness to our year would not be possible for convocations in the Atlantic broker members and generate without the engagement of these Institutes was up over prior year. interest in our programs Attendance was slightly behind individuals. We experienced stable last year. IINS and IINB both Career Connections membership, strong CIP course celebrated their first new track As in prior years, the Atlantic enrollment and good seminar FCIP graduates. *This was the Institutes continue to expand and event programs as a result 2nd year IINS has had new track the ambassador program with of these commitments. FCIP grads. attendance at a number of career Thank you to the managers CIP Society fairs and school presentations. As reported earlier, many of the Nova Scotia also held a successful and staff of the local institutes industry events profile the CIP Feed the Minds of Youth luncheon for their efforts and many Society and the value it provides with 18 parents and students achievements in the prior fiscal to our institute members. This in attendance. year. The 2016/2017 year is off includes the CIP Society golf Local Industry Issues affecting to a strong start with 2% growth tournaments that take place in Institutes in membership over last year. most of the Atlantic Institutes, Our Atlantic Institutes have been Planned CIP class offerings, meet and greet /pub night impacted or see opportunities events, and curling and new and existing licensing to expand delivery of our soft ball tournaments courses, seminars and events programming as a result of: put us in a positive position for Promotion of the CIP Society • Licensing changes in year end. remains at the forefront for Nova Scotia whereby the the Atlantic Institutes. Some Superintendent has granted Through continued dedication, highlights from the past IINS the ability to offer ad hoc we look forward to ongoing year include: licensing exams for agents and success next year. • Full page graduate ads and brokers to become licensed newspaper inserts specifically more quickly. Respectfully Submitted, in New Brunswick • New licensing fast track • IINS placed two consumer courses held in Newfoundland newspaper ads in the allowing folks to prepare for Kathy Stewart, CIP provincial edition of the their level 1 license in a Regional Vice Chair, Atlantic Chronicle Herald shorter time frame. Provinces

2015 – 2016 Annual Report 72 Minutes of the 63rd Annual General Meeting of the Insurance Institute of Canada

Held on Tuesday, October 25, 2016 at 3:30 p.m. at the Delta Hotel and Convention Centre, in the Pope/ Palmer rooms, Charlottetown, PEI for the transaction of business detailed on the Agenda.

The meeting was convened with J.R. (Bob) Tisdale in the Chair and the following in attendance:

Members: Julie Pingree, BA, CIP Helen O’Donnell, CIP, CRM Divisional Vice President J.R. (Bob) Tisdale, MBA, FCIP, Chair Professionals’ Division Insurance Institute of New Brunswick CRM, ICD.D The Insurance Institute of Canada Chair Robert Byrne, B.Comm, CIP, CD The Insurance Institute of Canada Michael Wills, FCIP President Divisional Vice Chair Insurance Institute of Jean-François Blais, FCAS, FCIA Academic Division, Newfoundland & Labrador Deputy Chair The Insurance Institute of Canada The Insurance Institute of Canada Steve McQueen, BBA, CIP Chad Shurnaik, BComm., FCIP, Vice President Lynn Oldfield, MBA, FCIP, CRM CRM Insurance Institute of Vice Chair, Governor at-Large President Newfoundland & Labrador The Insurance Institute of Canada Insurance Institute of Paul Croft, BA, BSc., CCIB, CIP, T. Neil Morrison, BA (Hons) Northern Alberta CRM Past Chair David Sorensen, BA (Hons), FCIP President The Insurance Institute of Canada Vice President Insurance Institute of Nova Scotia Tom Reikman, MBA, HBSc, CIP Insurance Institute of Moira Murphy, B.Comm., FCIP President Northern Alberta Past President The Insurance Institute of Ontario Nathalie Wright, CIP Insurance Institute of Nova Scotia Tim Shauf, BA, CIP Vice President Heather Masterson, BA, B.Ed, Regional Vice Chair Insurance Institute of FCIP Insurance Institute of Ontario Southern Alberta Senior Vice President Chantal Gagnon, MBA, FPAA Jennifer Perry, CHRP, CPM Insurance Institute of Ontario Regional Vice Chair & President Joan Wager, CIP, CAIB Québec President Insurance Institute of British Columbia Chair, Cambrian Shield Chapter, Kathy Stewart, CIP Manjit Biring, MBA, FCIP Insurance Institute of Ontario Regional Vice Chair, 1st Vice President Rocco Neglia, BA (Hons), CIP Atlantic Provinces, Insurance Institute of British Columbia Chair, Conestoga Chapter, The Insurance Institute of Canada Ian Frost, FCIP Insurance Institute of Ontario Robert Katzell, BA (Hons), LLB President Darlene Diplock, CIP, CAIB Regional Vice Chair, Insurance Institute of Manitoba Chair, Hamilton / Niagara Chapter Western Provinces, Joanne Hampson, FCIP Insurance Institute of Ontario The Insurance Institute of Canada Vice President Insurance Institute of Manitoba

73 The Insurance Institute of Canada Minutes of the 63rd Annual General Meeting of the Insurance Instittue of Canada Continued

Enrico Mastrangeli, HBA, CRM, Dale Rogoza, CIP, CRM Lisa Boniface, MBA, B.Ed FCIP President (Adult Ed) Chair, Kawartha/Durham Chapter B.C. Vancouver Island Chapter, Vice President, Programs Insurance Institute of Ontario Insurance Institute of Insurance Institute of Canada British Columbia Lisa Vetter, CIP John Stathakos, Ph.D, MA (Educ), Chair, Ottawa Chapter Randy Fulton, CIP, CLA BEd Insurance Institute of Ontario Vice President Director, Academic Programs & Insurance Institute of Product Development Anna McCrindell, BA, FCIP Southern Alberta Chair, South Western Chapter, Mike Divjak, BComm, FCIP, CRM Insurance Institute of Ontario Denise Babin, CIP Vice President, Operations Vice President Insurance Institute of Canada Tricia Hashie, FCIP Insurance Institute of New Brunswick President Neil Toffick, MEd, BA, CIP Insurance Institute of Guests: Registrar & Senior Prince Edward Island Director, Examinations S.J. (Jeff) Goy, ACAS, CIP Insurance Institute of Canada François Jean, CIP, CRM The Wawanesa Mutual 1st Vice President Insurance Company Dawna Matton, BA, FCIP Insurance Institute of Québec Senior Director Mike Kosturik, BA, FCIP Insurance Institute of Ontario, Suzie Godmer, PAA Intact Insurance Company Insurance Institute of Canada 2nd Vice President Insurance Institute of Québec Kim Philps, CIP Margaret Parent, BA Insurance Institute of Director, Professionals’ Division Crystal Syrenne, CIP Southern Alberta Insurance Institute of Canada President Insurance Institute of Saskatchewan Richard Ravn, FCIP, CRM Margaret Wasserman, BSc (Hons), 2nd Vice-President CIP Val Penner, BAC, FCIP Insurance Institute of Director, Western & Vice President New Brunswick Atlantic Operations Insurance Institute of Saskatchewan Insurance Institute of Canada Staff: Regrets: Chelsea Smyth, RIBO Peter Hohman, MBA, FCIP, ICD.D, Incoming Director, Western Robert Fellows, MBA, FCIP, CRM President & Chief Executive Officer & Atlantic Operations Deputy President Insurance Institute of Canada Insurance Institute of Canada Insurance Institute of Ontario Dolcita Birch Executive Assistant Insurance Institute of Canada

The meeting was called to order at 3:30 p.m.

1. Notice Calling Meeting: Roll Call Bob Tisdale confirmed that a notice was carried in the fall issue of IQ and delivered to all members, in accordance with our by-laws.

2015 – 2016 Annual Report 74 Minutes of the 63rd Annual General Meeting of the Insurance Instittue of Canada Continued

2. Reading of Minutes It was MOVED BY: Tom Reikman SECONDED BY: Kathy Stewart THAT: the minutes of The Insurance Institute of Canada’s Annual General Meeting held on October 20, 2015, Victoria, BC which were subsequently published in the Annual Report and duly distributed, be approved. CARRIED.

3. Reports of Officers, Councils, Committees & Chair’s Address It was MOVED BY: Manjit Biring SECONDED BY: Jennifer Perry THAT: the reports tabled by the various committees, councils, and governors and approved by the Board of Governors at its meeting on October 25, 2016, be accepted as read, with the provision that they subsequently be reproduced in our Annual Report, with the exception of the Executive Committee Report. CARRIED.

3. Chair’s Address Bob then presented his address to the Board.

It was MOVED BY: Jean-François Blais SECONDED BY: Lynn Oldfield THAT: the Chair’s Address be approved as presented. CARRIED.

4. Annual Financial Statements and Auditor’s Report—Report tabled Jean-François Blais It was MOVED BY: Jean-François Blais SECONDED BY: Joanne Hampson THAT: the Auditor’s Report and the accompanying Financial Statements be accepted and approved. CARRIED.

5. Approval of Acts of Governors It was MOVED BY: Suzie Godmer SECONDED BY: Julie Pingree THAT: all contracts, by-laws, proceedings, appointments, elections, and payments enacted, made, done, or taken by the Board of Governors, Officers, Councils, Committees, and Task Forces of the Institute since the date of the last Annual General Meeting be hereby approved and confirmed. CARRIED.

75 The Insurance Institute of Canada Minutes of the 63rd Annual General Meeting of the Insurance Instittue of Canada Continued

6. Elections It was MOVED BY: Neil Morrison SECONDED BY: Paul Croft THAT: the following be accepted as Governors of The Insurance Institute of Canada for the year 2016–2017: Dale Rogoza, CIP, CRM Vancouver Island Chapter—British Columbia Jennifer Perry, CHRP, CPM British Columbia Manjit Biring, MBA, FCIP British Columbia Nathalie Wright, CIP Southern Alberta Randy Fulton, CIP, CLA Southern Alberta Chad Shurnaik, BComm, FCIP, CRM Northern Alberta David Sorensen, FCIP Northern Alberta Crystal Syrenne, BAC, FCIP Saskatchewan Val Penner, BAC, FCIP Saskatchewan Ian Frost, FCIP Manitoba Joanne Hampson, FCIP Manitoba Robert Fellows, MBA, FCIP, CRM Ontario Heather Masterson, BA, B.Ed., FCIP Ontario Joan Wager, CIP, CAIB Cambrian Shield Chapter—Ontario Rocco Neglia, BA (Hons), CIP Conestoga Chapter—Ontario Darlene Diplock, CIP, CAIB, CRM Hamilton/Niagara Chapter—Ontario Enrico Mastrangeli, HBA, CRM, FCIP Kawartha/Durham Chapter—Ontario Lisa Vetter, CIP Ottawa Chapter—Ontario Anna McCrindell, BA, FCIP Southwestern Chapter—Ontario Simon Charbonneau, FPAA, CRM Québec François Jean, PAA, CRM Québec Suzie Godmer, PAA Québec Tricia Hashie, FCIP Prince Edward Island Robert Byrne, B.Comm, CIP, CD Newfoundland & Labrador Steve McQueen, BBA, CIP Newfoundland & Labrador Paul Croft, CIP Nova Scotia Gloria Snow, CIP Nova Scotia Helen O’Donnell, CIP, CRM New Brunswick Denise Babin, CIP New Brunswick Jean-François Blais, FCAS, FCIA Governor-at-Large Lynn Oldfield, MBA, FCIP, CRM Governor-at-Large Jeffrey Goy, ACAS, CIP Governor-at-Large

2015 – 2016 Annual Report 76 Minutes of the 63rd Annual General Meeting of the Insurance Instittue of Canada Continued

And appointed to the Board: As Immediate Past Chair: J.R. (Bob) Tisdale, MBA, FCIP, CRM As Regional Vice Chairs: Western Institutes Robert Katzell, BA, LLB (IINA) Ontario Tom Reikman, MBA, HBSc, CIP Québec Simon Charbonneau, FPAA, CRM Atlantic Institutes Kathy Stewart, CIP (PEI) As Divisional Chairs: Academic Division Michael Wills, FCIP Professionals’ Division Mike Kosturik, BA, FCIP

7. Appointment of Auditors and the Determination of Fees It was MOVED BY: Mike Wills SECONDED BY: Tom Reikman THAT: that BDO Canada LLP, Chartered Accountants, be appointed auditors for the 2016–2017 year. CARRIED.

MOVED BY: Mike Wills SECONDED BY: Tom Reikman THAT: the audit fee schedule submitted by BDO Canada LLP for the year 2016–2017 be approved by the Executive Committee CARRIED

8. Such Other Business as May Be Properly Brought Before the Meeting Jean-François Blais presented Bob Tisdale with a gift to thank him for his hard work and dedication throughout his tenure on the Board.

9. Termination It was MOVED BY: Neil Morrison SECONDED BY: Lynn Oldfield THAT: the meeting be adjourned. CARRIED.

J.R. (Bob) Tisdale, MBA, FCIP, CRM, ICD.D Chair of the Board of Governors :dcb

77 The Insurance Institute of Canada Award of Merit Recipients

1972–1973 1978–1979 1984–1985 Jack Baker, FIIC Paul Chicoine, BA R. Denison, AIIC Eric G. Bale, CA, AIIC Robert B. Plante, AIAC Guy Lachance, AIAC H.J. Busby, AIIC Roger Laurin, FIAC Frederick G. Favager, ACII 1979–1980 Ian D. Mair, FCII S.E. Porter T. Michael Porter, FIIC John Holden, FIIC, FCII Peter Sloman, FIIC Jean Robitaille, FIAC Jean-Marie Myette, CIB Stanley A. Scudder, FIIC, CIB(Alta.) 1973–1974 W.H. Williams, FIIC 1985–1986 Sébastien Allard, AIAC R.H. Bovaird, ACII, FLMI Harold K. Ballantyne 1980–1981 Maurice Choquette, FIAC Jules Daigle, AIAC F.A. Copeland Réal Bond, FIAC Gérard Parizeau, LSc, FIAC, MSRC E.P. McDermott, FIIC Carol Caswell, ARM W.G. Shakespeare, AIIC Reavley Oswald, LL.B., FIIC Jean-Paul Savard, AIAC 1986–1987 1974–1975 Marcellin Tremblay, MScS Claude Boulanger, FIAC G.R.E. Bromwich, FIIC, FCII Jean-Guy Beaulieu, FIAC Paul Filion, FIAC 1981–1982 Betty Cook, FIIC, CIB (Nfld.) Tom Keenan Robert E. Farries Lucien Bergeron, FIAC Glen Kalmar, FIIC, ARM Dorothy Gidge, FIIC Mary E. Kellier, AIIC 1975–1976 Conrad Le Blanc, FIAC Charles Moreau Jean-Pierre Bastien, B.Comm., FIAC John Mitchell, FIIC Kenneth J. Nagel, FIIC R.A. Hayes, FIIC, FCII Dr. Edwin S. Overman, CPCU A.V. Thibaudeau Richard Hillier, FIIC, ACII Claude St-Pierre, AIAC Tom Wheatley 1987–1988 1982–1983 1976–1977 Donald M. Batten, FIIC M.C. Barnard, M.Ed., B.Comm., FIIC Norman Green, AIIC Gérard Gaumont, AIAC Ruth Bermingham, FIIC, CPIW Georges Hamel, FIAC Ronald H. Jeffrey, AIAC Ken Hall, CA Peggy Hood Kadey, FIIC R.E. Matthews Roy D. Pugh, AIIC Michael D. MacNeill, FIIC, CIB (Alta.) Claude Meunier, FIAC Melba Self, FIIC, CIB (Ont.) Ronald E. Newcomb, AIIC Christopher Swanston, AIAC Marcel Tassé, FIAC George R. Tatlock, AIAC 1988–1989 Bernard Valois, FIAC 1983–1984 B.E.G. Bate, FIIC Donald R. Gale, BA, FIIC Guy Laferrière 1977–1978 H. Mills W.J. (Bill) Love, FIIC Tom Charbonneau J.B. Murch, FCII J.R. Shuttleworth, FIIC Gerry Gallagher, CIB Bernadette Murphy, FIIC Pierre Lamarche, AIAC Jean-Louis Lavallée, FIAC 1989–1990 Roger M. Leslie Daphne M. Mullaly, FIIC, CIB (Nfld.) A.E. Martin Violet Parker, AIAC

2015 – 2016 Annual Report 78 Award of Merit Recipients Continued

1990–1991 1998–1999 2006–2007 Mary A. Doyle, FIIC, CIB (Nfld.) Gary L. Baird, FCIP None Awarded Reno Daigle, AIIC John Turley, FIIC James M. (Jim) Roberts Arthur W. Despard, FCIP, CRM 2007–2008 Patrick McFadden, B.Adm., FCIP, CFE Diane Brickner, CIP Terry Manz, CIP 1991–1992 Louise Bevan-Stewart, AIM, Ralph B. Best, FIIC CHRP, A A M Donald Bridgman, FIIC, ACII 1999–2000 Norman R. Clark, FIIC Ray Ballan, FIIC 2008–2009 Martyn A. Rice, FIIC, ACII, CLU Thomas Cashmore, FIIC, ACII Bruce MacDonald, MBA, FCIP, CRM Catherine G. Rowsell, FIIC Émile Chamberland, FIAC Gilbert Poirier, FPAA Fred Selles, FIIC Sharon Hagstrom, CIP Melvin J. Zabolotney, AIIC Eric Laity, FCIP Hugh Lindsay, CA, AIIC 2009–2010 1992–1993 Karen Prychitko, MBA, BA, FCIP None Awarded 2000–2001 Phillip Cook, FCIP 2010–2011 1993–1994 Wayne Hickey, FCIP, CRM Leah Strader-Goled, FCIP, CRM R. Jacqueline McCloy, FIIC 2001–2002 2012–2013 1994–1995 Gordon Crutcher, FCIP Patricia St-Jean, MBA, FPAA, Elizabeth Cummins-Seto, DPA, CRM FLMI Raymond Boisseau, FIAC LLB, FCIP Patti Kernaghan, FCIP, CRM 2013–2014 1995–1996 Lorie J. Guthrie Phair, BA, CIP Joan E. Best, AIIC, CCIB 2002–2003 James Orr, FCIP Ian J. MacKinnon, FIIC None Awarded William B. Mather, FIIC 2014–2015 2003–2004 1996–1997 None Awarded Ken Clahane, BComm, FCIP Frederick E. (Fred) Hyndman, FIIC Monica Cain, CIP Thomas A. Singer, ACII, FIIC, C.R.M. 2015–2016 Ted Teterenko, MBA, FCIP 2004–2005 1997–1998 John Delaney, BBA, CIP John Berg, BSc, FIIC François Houle, FIAC 2005–2006 Darrell Swain, BA, B.Ed., FIIC, CRM Rocky Tretiak, AIIC Glenn Gibson, CIP, CLA, FCIAA, CFEI, CFE, CCFI

79 The Insurance Institute of Canada Honorary Chartered Insurance Professionals

Yves Brouillette, FCAS, FICA, HCIP Jean-Denis Talon, HCIP Chairman Chairman & President ING Canada AXA Canada Inc.

George L. Cooke, MBA, HCIP Janice M. Tomlinson, HCIP President & CEO President & Chairman The Dominion of Canada General Chubb Insurance Company of Canada Insurance Company R.W. Trost, HCIP Robert Cooke, CLU, HCIP President & CEO Regional Vice President Saskatchewan Mutual Insurance Company State Farm Insurance Companies Gordon Wentworth, HCIP R. Lewis Dunn, FCAS, HCIP General Manager President & CEO Albert Motor Association Insurance Company CGU Group Canada Ltd. Igal Mayer, HCIP Robert S. Gunn, BSc, HCIP President & CEO President & CEO Aviva Canada Inc. Royal and SunAlliance Insurance Company of Canada Douglas Swartout, CCIP, HCIP James S. Horrick, HCIP President & CEO President & CEO AON Reid Stenhouse Inc. AON Reed Stenhouse Inc. Katherine Bardswick, MBA, BSc, HCIP Donald K. Lough, BComm., HCIP President & CEO Chairman, President & CEO The Co-Operators Group Limited The Halifax Insurance Company Jon Schubert, CMA, HCIP Mark J. Oppenheim, CA, HCIP President & CEO Attorney Insurance Corporation of British Columbia Lloyd’s Underwriters Silvy Wright, BA (Hons) CPA, CA H.L. Sutherland, CLA, FCIAA, HCIP President & CEO President & CEO Northbridge Financial Corporation Crawford Adjusters Canada Inc.

2015 – 2016 Annual Report 80 Past Chairs

1899–1900 J.J. Kenny Western 1952–1954 Norman G. Bethune, FIIC Home Insurance, Ontario 1954–1955 James Richardson, FIIC, A.C.I.I. London & Lancs., Québec 1955–1956 Harry W. Winter, FIIC Halifax, British Columbia 1956–1957 Alex S. Hamilton, FIIC, FCIS, FCII Scottish U. & N., Ontario 1957–1958 C.D. Trusler, FIIC Commercial Union, Québec 1958–1959 W.F. Spry, FIIC Canadian General, Ontario 1959–1960 C.G. Angas, FIIC Yorkshire, Ontario 1960–1961 Reg. Holroyde, FIIC Eagle Star, Ontario 1961–1962 A.J. Mylrea, FIIC Reed Shaw and McNaught, Ontario 1962–1963 Geo. B. Kenney, BA, MCS, FIIC Phoenix of Hartford, Québec 1963–1964 J.E. MacNelly, FIIC Halifax, Ontario 1964–1965 F.W. Pearson, FIIC, FCII Northern/Employers, Québec 1965–1966 A.E. Warrick, FIIC Northwestern Mutual, British Columbia 1966–1967 Etienne Crevier, M.Comm., LLD, FIIC Provident, Québec 1967–1968 T.N. Johnson, FIIC Pearl, Ontario 1968–1969 Harley B. Vannan, FIIC Canadian Indemnity, Manitoba 1969–1970 Robert F. Clark, FIIC Canadian Reinsurance, Ontario 1970–1971 François Adam, FIAC Caisses Populaires, Québec 1971–1973 J.R.A. MacKenzie, BA, FIIC State Farm, Ontario 1973–1974 D.B. Martin, FIA, FCII Royal Insurance Canada, Ontario 1974–1975 J.E. Burns, BA, AIIC General Accident, Ontario 1975–1976 Richard M. Willemsen, BA, FIIC Sterling Offices, Ontario 1976–1977 Camille Lang, MBA, CA, FIAC La Laurentienne, Québec 1977–1978 F.G. Elliott, FIIC Dominion of Canada, Ontario 1978–1979 R.E. Bethell, AIIC Canadian General, Ontario 1979–1980 Marcellin Tremblay, MSc La Laurentienne, Québec 1980–1981 Ian D. Mair, FCII Prudential Assurance, Québec 1981–1982 Robert E. Farries Farries, McKenzie Ins. Ltd., Southern Alberta 1982–1983 L.J. Rawlinson, BSc, AIIC Travelers Insurance, Ontario 1983–1984 W.E. Toyne, BComm, FIIC Sedgwick Tomenson Inc., Ontario 1984–1985 J.W. Evans, AIIC Sun Alliance Company, Ontario 1985–1986 R.E. Newcomb, AIIC S.J. Kernaghan Adjusters Ltd., British Columbia 1986–1987 Lucien Bergeron, BA, FIAC Dale-Parizeau, Québec 1987–1988 John P. Phelan, FIIC Munich Reinsurance Company, Ontario 1988–1989 John E. Lowes, BA, FIIC, CIB (Ont.) Irwin, Sargent & Lowes, Ontario 1989–1990 J.T. Kelaher, BComm, FIIC Allstate Insurance Co., Ontario 1990–1991 William J. Green, FIAC Groupe Fédération, Québec 1991–1992 H.L. Sutherland, CLA Adjusters Canada, Ontario 1992–1993 G.T. Squire, FIIC The Co-operators, Ontario

81 The Insurance Institute of Canada Past Chairs Continued

1993–1994 Gerald A. Wolfe, Jr., BA, FIIC General Reinsurance Corporation, Ontario 1994–1995 Philomena Comerford, AIIC Baird MacGregor Ins. Brokers Inc., Ontario 1995–1996 Gregg Hanson, BComm, CA, FIIC Wawanesa Mutual Insurance Co., Manitoba 1996–1997 Sébastien Allard, AIAC Retired, Royal Insurance Canada, Québec 1997–1998 Kenneth R. Polley, CIP, CLA, FCIAA Cunningham Lindsey Canada Ltd., Ontario 1998–1999 Judy Maddocks, CIP Kemper Canada, Ontario 1999–2000 Gordon Crutcher, BA, FCIP Towers Perrin Re, Ontario 2000–2001 Lloyd King, FCIP, CCIB Anthony & Associates, Nova Scotia 2001–2002 T. Michael Porter, FCIP The CUMIS Group Ltd., Ontario & British Columbia 2002–2003 Janice Tomlinson, BA, HCIP Chubb Insurance Company of Canada, Ontario 2003–2004 Glenn Gibson, CIP, CLA, FCIAA, CFE, CFEI, CCFI Crawford Adjusters Canada, Ontario 2004–2005 Martin-Éric Tremblay, BSc The Co-operators, Ontario 2005–2006 Diane Brickner, CIP Peace Hills Insurance, Alberta 2006–2007 Robert Landry, FCIP Zurich Canada, Ontario 2007–2008 Derek Iles, FCII ING Insurance, Ontario 2008–2009 Noel Walpole, FCIP, ICD.D The Economical Insurance Group, Ontario 2009–2010 Chris Fawcus Aon Reed Stenhouse Inc., Ontario 2010–2011 François Faucher, BAcc, CA TD Insurance, Québec 2011–2012 Karen Barkley, MBA, CIP, CRM Specialty Risk Underwriters Inc., Ontario 2012–2013 Maurice Tulloch, MBA, CMA Aviva Canada Inc., Ontario 2012–2013 Karen Barkley, MBA, CIP, CRM Specialty Risk Underwriters Inc., Ontario 2013–2014 Silvy Wright, BA (Hons.), CPA, CA Northbridge Finacial Corporation 2014–2015 Silvy Wright, BA (Hons) CPA, CA Northbridge Finacial Corporation 2015–2016 Neil Morrison, BA (Hons) TNM Capital Inc., Ontario

2015 – 2016 Annual Report 82 Adjunct Faculty

Program Advisors, Authors and Consultants 2015–2016 Alaimo, John, FCIP, CRM DeCarle, Karen, CIP Hornby, Cyndi, CIP, CRM Alexander, Camille C., FCIP Dehod, Mary, FCIP Houlihan, Brian, FCIP Bouwmeister, Ron, FCIP, ACS Dijkema, Sid, CIP, CRM, IRT II, WETT Kayahara, Teresa, Hon BA, FCIP, CRM Brennan, Terry, FCIP Douris, Matt, CIP Lewis, Matthew Brière, Nancy, FPAA Dreyer, Steve, BSc, FCIP Lowther, Doug, CIP, CFEI Briggs, Wayne, FCIP, CRM Duffy, Carol, CIP MacDonald. Joseph M., BA, FCIP, CRM Brown, Doug, BA, B. Ed., CIP, CRM Dunstan, K. Martin, FCIP Martin, Bruce D., BSc, FCIP, CRM, CSP Bruff, Lisa Dykstra, Andy, FCIP McCloy-Pell, Jacqueline, FCIP Cain, Monica, CIP Earl, Richard, BAdmin, CIP Mustafa, Dino, BA, FCIP, CRM, CTDP Chimuk, David, CIP Exton, Barb, FCIP Needham, Melanie, FCIP, CRM Chorney, Brent, BComm., CIP Fedyck, Susan, CIP, CRM Perry, Jon, BSc (Hons), FCIP Clahane, Kenneth, FCIP Fioravanti, Anne, CIP Orr, Jim, FCIP Cooper, George, CIP Frost, Ian, FCIP Peters, Eduard, BA, CIP Côté, François, FPAA, CRM, ASC, C. Giroux, Jerry, AIIC Rolfe, Mark, BASc, CIP Dir., Adm. A. Gooder, Jane, BA, CIP Scodeller, John, BA, CIP, CRM Cousineau, Margaret, CIP Gora, Sandra, FCIP Senior, Christine, CIP, CAIB Craven, Ryan, CIP Hammell, Thomas B.Econ, CIP, Struhanyk, Margaret, BA, CIP Dakli, Ajkuna FCIP, CRM CRM, CAIB, CRIS West, Robert, BASc, CIP Dearing, Greta, CIP Hashie, Tricia, FCIP Wills, Michael, FCIP

Tutors and Markers 2015–2016 Alexander, Camille, FCIP Dureau, Gilbert, CIP Obinim, Lydia-Sherry, FCIP Arora, Sudhir, CIP Ghys Garnier, Martine, FPAA Orr, James, FCIP Arora, Surekha, CIP Gutzeit, Natalie, CIP Piero, Brian, FCIP Balroop, Judy, FCIP Hameluck, Robert, FCIP Potago, Justin, FPAA Barbisan, Robert, CIP Hanna, Marilyn, CIP Ramcharan, Joel, FCIP Beaudin, Serge, FPAA Harmer, Patricia, CIP Ransom, Bob Belisle, Karine, FPAA Henri, Michel, PAA Roy, Dominic, FPAA Bennett, Pamela, CIP Henry, Annette, CIP Scullion, Henry, FCIP Berrie, Carol Ann, CIP Hohman, Honora, CIP Scullion, Stephen, FCIP Boily, Nicolas, FIAC Hohman, Peter, FCIP Sicard, Pierre, PAA Bouwmeister, Ron, FCIP Huang, Vivian, CIP Simms, Ena, FCIP Brière, Nancy, FPAA Kayahara, Teresa, FCIP Skyvington, Crystal, CIP Briggs, Wayne, FCIP Lewis, Shawn, CIP Stobbs, Nancy, FCIP Champagne, Robert, FPAA Ma, Edmund Strader, Leah, FCIP Chouinard, Monique, PAA Macphee, Garth, AIIC Taplin, Patricia, FCIP Colby, Joseph, CIP Martin, Nadine, FCIP Thompson, Gerald, FIIC Cousineau, Margaret, CIP Mcbean, Philip Thorn, Russel, FCIP Delong, Edward, FCIP Mccallum, Lynda, CIP Van Kempen, Kip, FCIP Di Carlo, Vini, CIP McCloy-Pell, Jacqueline, FCIP Webb, Pat Dowson, John Mueller, Katherine, CIP Winters, Heather, FCIP Dubé, Raymond, FPAA Naidu, Balu, FCIP Dunstan, Martin, FCIP Newton, John, CIP

83 The Insurance Institute of Canada Adjunct Faculty Continued

CIP Instructors 2015–2016 Adamjee, Rubinah, CIP Clahane, Kenneth, FCIP Gagné, Chantal, FPAA Agius, Adam, CIP Coates, Natalie, CIP Garneau, Pamela, CIP Al Nammari, Dana, FCIP Coe, William, FCIP Gélinas, Claude, PAA Alaimo, L. John, FCIP Comeau, Allan, FPAA Gibeau, Denis, FPAA Alexander, Camille, FCIP Comtois, Raymonde, FPAA Gladman, Frederick, CIP Alexander, Meghan, CIP Cookson, Dennis, CIP Gould, David, FCIP Allan, Matthew, CIP Cooper, George, CIP Graves, Karen, CIP Almeida, Renata, CIP Costouros, Teresa, FCIP Gray, Ryan, CIP Alvaro, Giovanna, CIP Craven, Ryan, CIP Grenier, Marie-France, FPAA Andrew, Jordan, FCIP Crawford, Lynda, FCIP Gutzeit, Natalie, CIP Atkinson, Peggy-Lou, CIP Crawford, Margaret, FCIP Hamilton, Douglas, CIP Au, Fannie, FCIP Daley, Dorrett, FCIP Hammell, Thomas, CIP Babcock, Patricia (Patty), CIP Dallaire, France, FPAA Haniff, Akleema, FCIP Bachek, Debra, FCIP Dance, Wendy, CIP Harrison, Simon, CIP Bailey, Kevin, FCIP Daniels, Crispin, FCIP Hashie, Tricia, FCIP Balraju, Vinita, FCIP Dawtrey, Carla, FCIP Henri, Michel, PAA Barlow, Peter, FCIP de Guzman, Ricardo, FCIP Hewitt, Angella, CIP Barradas, Tim, CIP Dearing, Greta, CIP Hicks, Jason, CIP Bartlett, Christopher, CIP DeCarle, Karen. CIP Hobbs, Lloyd, CIP Beaudin, Serge, FPAA Demeule, Carole, PAA Hornby, Cynthia, CIP Beaulieu, Marjolaine, PAA Derksen, Catherine, CIP Houlihan, Brian, FCIP Bergen, Allison, CIP Desrochers, Valérie, PAA Hughes, James, FCIP Bergeron, Lucien, FPAA Dharmarajan, Tara, CIP Hurteau, Anne-Marie, FPAA Bernier, Marc, CIP Di Iulio, Felicia, CIP Hutter, Francis, CIP Bettencourt, Jorge, FCIP Diehl, Kerry, CIP Ing, Steven, CIP Biring, Manjit, FCIP Dobszewicz, Kerri, CIP Jackson, Valda, FCIP Blacklock, Jennifer, CIP Doyle, Sean, CIP Johnson, Jim, FCIP Bonaparte, Jordan, CIP D’Souza, Clinton, CIP Jones, Leona, FCIP Boulet, Michel, FPAA Dumais, Christian, Jones, Sylvie, CIP Brady, Kailey, CIP Dunstan, Martin, FCIP Joshi, Rajiv, FCIP Brennan, Terry, FCIP Dyson, Keith, CIP Juhlin, Susan. FCIP Brodziak, Suzanne, FCIP Elo, Josh, CIP Justa, Colette, CIP Brooks, Brenda, CIP Eso, Tracy, CIP Kachurowski, Rhonda, CIP Brouwers, Jacqueline, CIP Etkins, Kevin, CIP Karok, Shannon. FCIP Bruff, Lisa, CIP Evangelista, Joe, CIP Kayahara, Teresa, FCIP Buchholz, Richard, FCIP Evans, Julie, CIP Kolter, Esther, FCIP Burton, Nancy, FCIP Exton, Barbara, FCIP Krakonchuk, Kelly, CIP Byrne, Robert, CIP Fafard, Yannick, PAA Kreitz, Gary, CIP Byrnes, Arlene, CIP Farmer, Richard, FCIP Krueger, Barry, FCIP Cain, Monica, CIP Farrell, Susan, FCIP Lamarre, Marie, PAA Calabrese, Eugene, CIP Fayyaz, Noor, CIP Lambert, Barbara, CIP Caron, Michael, CIP Fedyck, Susan, CIP Landry, Shelley, CIP Cesario, Lorie, CIP Ferguson, Natalie, FCIP Lanigan, Christine, CIP Chan, Keith, FCIP Fioravanti, Anne, CIP LaPlante, Renee, CIP Chang, Mary, FCIP Foster, Paul, CIP Laporte, Michel, PAA Chhay, Leang, CIP Franklin, Leanne, CIP Lasuik, Bernadette, CIP Chimuk, David, CIP Fraser, Brent, CIP Laviolette, Yvette, FCIP Chisholm, Blaine, CIP Frost, Ian, FCIP LeBlanc, Caroline, CIP Chong, Frank, CIP Fulton, Randall, CIP LeBlanc, Michelle, CIP

2015 – 2016 Annual Report 84 Adjunct Faculty Continued

LeBlanc, Monique, FCIP Najab, Carrol, FCIP Roy, Jean-François, PAA Leblanc, Nicole, CIP Nason, Neil, CIP Rumsey, Diana, CIP Lefebvre, Serge, FPAA Needham, Melanie, FCIP Saarloos, Melissa, FCIP Leitch, Calla, CIP Ng, Thomas, CIP Sanders, Tara, CIP Letson, Andrew, CIP Nobes, Angela, CIP Sass, Jeff, FCIP Lichty, Sean, CIP Noronha, Terence, FCIP Schuman, Philip, CIP Little, David, CIP Novak, Edward, CIP Scribner, Sue, FCIP Loyer, Me Benoit, PAA Nunes, Nicole, CIP Senior, Christine, CIP Luffman, Esther Petra, FCIP Obleman, Pearl, CIP Shannon, Tim, CIP MacDonald, Joseph, FCIP O’Leary, Tina, FCIP Shaver, Barbara, FCIP MacLachlan, Kimberly, FCIP O’Neill, Andrew, CIP Sheldon, Justin, CIP MacPhee, Garth, AIIC Orr, James, FCIP Shivak, Robyn, CIP Maeren, Darryl, FCIP Osen, Fran, FCIP Silk, Jennifer, FCIP Mahamoodally, Nooranee, FCIP O’Shea, John, Simoes, Larry, FCIP Mancuso, Derek, CIP Osti, Adrian, FCIP Sinclair, Shaun, FCIP Manning, Dwain, CIP Oxford, Glen, FCIP Singbeil, Karin, FCIP Manske, Julie, CIP Pabla, Pam, CIP Singh, Kami, CIP Marazia, Amanda, FCIP Paje, M. Lilette, FCIP Sitter, Muriel, CIP Marchand, Miriam, PAA Palalas, Annette, CIP Skowronski, Sheri, FCIP Martin, Francis, CIP Papadimitropoulos, Kristy, CIP Smith, J. Gary, CIP Martin, Mary, FCIP Parmentier, Yvon, PAA Sorensen, David, FCIP Martineau, Julie, FPAA Parrott, Kelly, CIP Spagat, Elliott, CIP Masselotte, Janie, FPAA Patterson, Anne-Marie, CIP Speirs, Brian, FCIP Mazerolle Depow, Karen, CIP Payne, Donna, CIP St. Georges, Bernard, FCIP McBride, Darlene, CIP Pearson, Louis Steeves, Debra, FCIP McDonald, Susan, FCIP Peddle, Robert, CIP Stephenson, Ryan, CIP McDougall-Brady, Yvonne, CIP Pental, Simran, CIP Stokes, Diana, CIP McEachern, Kathy, CIP Pereira, Richard, CIP Strader, Leah, FCIP McFadden, Maurice, CIP Peters, Eduard, CIP Strocel, Elizabeth, CIP McIver, Christopher, FCIP Phipps, Robert, CIP Stuebing, Sherri, FCIP McKean, Dan, CIP Pietras, Candace, FCIP Subryan, Nadia, FCIP McKenney, Mark, CIP Planert, Glenn, FCIP Summerhayes, Dennis, CIP McKenzie, John, CIP Plourde, Marie-Hélène, PAA Sunesen, Kirsten, FCIP McMahon, Erin, CIP Poirier, Sylvia, CIP Susands, Kimberly, CIP McNeil, John, CIP Potago, Justin, FPAA Suski, Allison, CIP McWilliams, Maureen, FCIP Pritchard, Vince, FCIP Sutton, Shelley, CIP Méchichi, Bouthaina, PAA Proch, Thom, CIP Talbot, Michael, FCIP Mehrjou, Sara, FCIP Prodan, Simion, CIP Taylor, Leanne, CIP Meldrum, Linda, CIP Provenzano, Tim, CIP Teakles, Amber, CIP Mercier, Manon, PAA Purcell, Stacey, FCIP Thebeau, Lynn, FCIP Mesic, Michael, FCIP Reid, Beverly, CIP Thierman, Gregory, CIP Michael, Marianna, CIP Rempel, Margaret, FCIP Thomas, Jobin, CIP Miller, Keith, CIP Richards, Lorna, CIP Thomas, Ronojoy, CIP Moorhouse, April, FCIP Ridolfo, Adrian, CIP Thomson, Brian, FCIP Morgan, Anita, FCIP Risi, Michael, FCIP Tiller, Paul, FCIP Morgan-Westall, Joanne, CIP Robertson, Justine, CIP Ting, Warren, FCIP Morrish, Candice, CIP Roche, Denise, CIP Tinio, Janice, CIP Mulhall, Peadar, FCIP Rodney, Girard, PAA Todd, Victoria, FCIP Mura, Amanda, FCIP Rogers, Philip, FCIP Tomlinson, Rose, CIP Murison, Jacqueline (Jackie), FCIP Rogoza, Dale, CIP Tougas, Jennifer, FCIP Mustafa, Dino, FCIP Rowe, Benjamin, FCIP Tsafkopoulos, Elias, FCIP Naidu, Balu, FCIP Rowe, Raymond, CIP Tucker, Brynn, CIP

85 The Insurance Institute of Canada Adjunct Faculty Continued

Ugljesic, Karolina, FCIP Vaccarello, Juliette, CIP Van Halm, Russell, CIP Van Vught, Alice, CIP Vanderwillik, Jennifer, CIP Voroney, Sharon, CIP Wagner, Becky, CIP Walker, Susan, CIP Wallace, Melanie, CIP Wanamaker, Paul, FCIP Watson, Larry, CIP White, Jennifer, CIP Whitehouse, Violet, CIP Wiebe, Brian, CIP Williams, Glenn, CIP Willigar, Jody, FCIP Woldring, Monica, CIP Yott, Cindy, CIP Zadorozniak, Shelly, CIP

2015 – 2016 Annual Report 86 Graduating Fellows (FCIP) and Continuing Education Graduates

Fellowship Program Honours Hepburn, Paul Andrew IADQ (Région de l’Ouest) Hill, Daniel Benjamin, Brenda Ashley (Ontario) Boucher, Catherine * Hsu, Robert Collins, Jayne D.M. (Saskatchewan) Brochu, Karine * Kassam, Shafin Lacosse, Teresa Lynne (Alberta) Champigny, Anaïs Keels, Michael Lehmann, Donna (Saskatchewan) Chouinard, Martine Kirkwood, Donna Munro, Debra (British Columbia) * Hurteau, Anne-Marie Kneeshaw, Scott James Poirier, Jessica (Québec) Lapierre, Benoit * Ku, Ai-Lin Seaman, Nowell Robert Michelucci, André Kumar, Mudit (Saskatchewan) Smith, Éric Spathis, Sofia (British Columbia) Laverty, Solange E. Thurlow, Suzanne Marie Therese * Ma, Fengxia The Insurance Institute (Alberta) Malik, Amber Shahnaz of British Columbia Martin, Christina * Awan, Alveena Conestoga Chapter McGann, Bonnie Christine Brodziak, Suzanne Brenda McInnes, Erik * Caughill, Sarah Broughton, Scott A. * McIntyre, Scott Gilbert, Donna Joan Chan, Annerita McLaughlin, Bonnie Brenda Graham, Heather Ann * Chen, Tommy Muise, Melanie Johanna Howlett, Heather Ann * Elliott, Brandon * Mura, Amanda Newman, Jeremy Calvin Hagymasy, Robert Alexander Perlas, Lara Pegelo, Angela McDonough, Nicole Alexandra * Riverso, Chris * Rishiraj, Manpreet * McIldoon, Angela * Rowe, Benjamin Tucker, Kim A. * Ng, Joseph Sanchez, Paula Ximena Warden, Bill Pulko, Michelle Renée Spinelli, John White, Cynthia J. Rowan, Vicki Lynn * Sullivan, Colin Gurski, Sherri Lorraine Subido, Loida Bandarlipe Tellis, Sharon Tai, Julie Thevarajah, Dilini Sashikala GTA (Greater Toronto Area) Wilson-Jones, Alison Louise * Thompson, James Aires, Michael Wind, Darryl Matthew * Trieu, Khiem Qui * Amodeo, Eric * Williams, Wayne Axentii, Victoria The Insurance Institute Zunker, Peggy Elaine * Bouroukis, Dean Peter of Manitoba Brown, Caroline Ann Hamilton/Niagara Chapter Charles, Deborah L. * Bruce, Jordan Lewandowski, Milena Christle, Kimberley Elizabeth * Camilli, Joe Maloney, Patrick Koop, Laurie Michelle Chiaco, Luwin Southern, Pamela Miller, Brenda Leigh Chrichlow, Lorraine Helena Suriano, Rachel Portillo Mitchell, Andrea Allison Curry, Michael Snider, Dewayne Alvin Divakar, Sunil IADQ (Région de l’Est) Tougas, Jennifer * Graham, Jonathan Carrier, Martine Grisafi, Salvatore Tremblay, Carole * New Track FCIP

87 The Insurance Institute of Canada Graduating Fellows (FCIP) Continued

The Insurance Institute The Insurance Institute Ottawa Chapter of Northern Alberta of Southern Alberta Bowman, Laura-Lee Dudgeon, Travis Baran, Lesley Gallant, Heidi Marlene * Froese, Jordan Barthel, Alison Howard, Chelsea Marie * Johnson, Greeta Bencivenga, Nicholas Lemieux, Hélène Kluthe, Bonnie Lisa Clement, Louise Raitanen, Marcus MacDonald, Melissa Dawn Cook, Duncan John Southwestern Ontario Chapter Nafziger, Melanie Dolomount, Deborah M. Cudney, Jeremy Alan Nakimera, Olivia * Eisenhut, Jena Hiller, Jennifer Pettie, Damien York Hengstler, Kevin * Lealess, Josh Sedgwick, Barbara Ann Jensen, Sylvia Agata Martin, Brooke * Wispinski, Halie Linke, Dustin Chad Miles, Melissa Jayne Nhanh, Savy Nenez-Chisholm, Denise Marie The Insurance Institute Parsons, Lisa Michelle Wonch, Kelly Lusk of New Brunswick Pielasa, Susan * Young, Alain LeBlanc, Sherry Wong, Dawnie Continuing Education Ravn, Richard W. The Insurance Institute Lobsinger, Karen (Alberta) The Insurance Institute of Saskatchewan of Nova Scotia Baker, Sarina Marie Burgher, Kelly * Cheema, Zahid Livingston, Kimberley Frances Bohach, Jamie Dean O’Leary, Tina Friesen, Brandy Lee Materi, Chelsa Lee

Kawartha/Durham Chapter * Binena, Michael Birchall, Ashley George, Lisle Ann Hillhouse, Miranda D. * Rabbani, Nausheen Rodriquez, Dianne Gayle

* New Track FCIP

2015 – 2016 Annual Report 88 Graduating Chartered Insurance Professionals (CIP)

Graduating Chartered Insurance Bijelic, Ana Lindenschmidt, Laurie A. Professionals (CIP) with Honours Bleskie, Mitchell James Liu, Yan Kim Bohnert, Jessica Michelle MacLean, Derek C. Bardal, Jane (Ontario) Boswarva, Lindsay Mariano, Amanda Benzaid, Nassima (Québec) Boyle, Lauren J. Matusiak, Mellissa Candice Best, Lisa (British Columbia) Cha, Mai Ngia McAleer, Tami Crawford, Michelle Anne Chatterjee, Robin McCabe, Michael G. (Saskatchewan) Cheng, Qingrong McClory, David G. Durst, Katrina (Ontario) Cipriani, Vince McCrae, Katherine Gray, Jodi (Nova Scotia) Clark, Jeffrey Megyesi, Katherine Lu, Cynthia Yanping (Ontario) Curry, Jacqueline Moore, Tasha Martini, Caesar (Ontario) Dickson, Paul G. Mortley, Ivan Luke Matychuk, Colin M. (Manitoba) Engler, Louise O’Leary, Megan Elizabeth McLeod, Helen Elizabeth (Alberta) Epoch, Nicholas Pfaff, Tammy Mitchell, Cameron (British Felicetti, Daniel Playford, Jeffrey James MacKay Columbia) Fritz, Timothy Kevin Quance, Trudy Morrison, Heather (Manitoba) Gellner, Brandy Lee Renner, Jaime Nelligan, Cara Melissa (Ontario) Gomes, Lynn Salem, Mustafa Pais, Elvita (Ontario) Goodfellow, Nicholas Salzman, Tracy Pobojewski, Lillian (Ontario) Gray, Karlyn Schmitt, Jennifer Marie Grela, Sebastian Sharpe, Alaina Graduating Chartered Insurance Grzenda, Mercedes Stadnik-Azevedo, Lisa Professionals (CIP) Guthrie, Kristine Stever, Tanya Cambrian Shield Chapter Hehn, Sandra E. Tripp, Shelley Hetzler, Michelle C. Vincent, Jeffrey Dodge, Suzanne D. Hills, Alexandrea Vogel, Shawn Melanson, Vicki Horner, Kaitlyn Warnock, Melissa Anne Nicholas, Daniel William Huang, Jianlu Annie Worden, Ashley Anne Osborne, Agnes Huang, Robert Mahony, Jamieson Shawn Schell, Angela Joe-anne Hurley, Bettina Careen Tremblay, Melanie Jean Inglis, Linda M. GTA (Greater Toronto Area) Young, Andrew Ingram-Cotton, Jennifer R. Abdool, Shanaz S. Johnston, Amanda L. Abraham, Mary Conestoga Chapter Kalcic, Michael J. Ackerman, Samantha Bankier, Kelly Kellow, Robin Patrick Ahmed, Riffat Battler, Katherine Lynn Khaper, Anju A. Ahyia, Patience Becker, Emily Kirkland, Krystin Akins, Kyle Beckett, Lindsay Barbara Knebel, Blake Zachary Alasadi, Ayla Bennett, Sherry Knoll, Katherine Alcantara - Alagar, Joy Aimee Berfelz, Brent W. Kurtz, Stephen Allahyari, Shera Bevenborn, Jessica Lau, Andy Altinkaya, Didem

89 The Insurance Institute of Canada Graduating Chartered Insurance Professionals (CIP) Continued

Alves, Paulo Chhay, Ly Gemmiti, Alexander Vincent Andrews, Michele Chhibber, Sonu Genua, Netta Anzai, Brian Chiappetta Porras, Maria Victoria Gibson, Jacqueline Arigsoy, Burcu Choi, Calvin Gill, Jennifer-Lynda Kathleen Arndt, Gillian Chow, Po Wang Gilpin, Sandor Radson Ashikwe, Ernest C. Clark, Alexandra Goodman, Stephanie Atkins, Robert Coates, Natalie Gopie, Michelle Azzopardi, David M.L. Corsano, Francesco Gordon, Ryan Bradley Backer, Stefan Costa, Jose Grgas-Grando, Julia Bains, Bram Costas, Michael Guma, Linda Banghaon, Lilibeth Coulter, Mackenzie Lyn Gyan, Mary Afua Barahmeh, Leena Jamal Cox, Robert James Hain, Stuart Bargoti, Timothy Cruickshank, Zachary Alexander Hart, Devin Barnett, Heather Opal Cuevas, Maria Criselda Hassan, Syed Tanzeemul Barredo, Stephen Michael Currier, John Patrick Hastings, Darlene Anne Bateman, Aynsley Georgianna Daines, Darcie Laura Hatcher, Lynn Macaulay Dang, Gloria Healy Stewart, Laura Benedicto, Marianne Dassouki Ramnarine, Natasha Heino, William Bento, Natalie D’Costa, Nancy Hetor, Dan Koenya Bernier, Nathalie D’Cunha, Precilla Ho, Stephanie Besson, Jinelle De Couto, Chantelle Nicole Holland, Graeme Bloom, Chris De Gennaro, Robert Hoodfar, Elina Bogdanovs, Alex de Gray, Courtney A. Hosein, Tricia Bolduc, Shawn Dejemo, Metasebia (Mety) Tesfaye Hsieh, Susan Borden, Angela Julia Dionne, Nadine Hsiung, Catherine Ching Chu Braimoh, Aminat Divakar, Anju Hunter, Rhonda Buck, Jodi Djokic, Tijana Angelina Isaeva, Irina Butt, Omar Donnelly, Maddison Jagroo-Sookdeo, Jessica Bychkova, Elena D’Souza, Sherezer James, Nancy Caligiuri, Sara L. Elvin, Janine Claire Japanwala, Aun Calvin, Matthew Faieta, Frank Jayapalan, Lavanya Campbell, Gloria Farooq, Ali Adnan Jesse, Jordan Campbell, Nathan J. Firestone, Rachel Job, Irene Chinembudu Caro, Andrea Fitzgerald, Brendan Joseph Johnson, Mauvett Victoria Cassells, Tara Fowodu-Olatunji, Adeola Johnson, Alfred R. Chabot, Jacob French, Kerry Joshi, Nikhil G. Chan, Allie Fulton, Dione Juanane, Maria Katrina N. Chan, Edwin Hay Yeung Fyfe, Melissa Juneja, Rajiv Chan, Alan Ming Yu Gabbidon, Tracey Ann Kamel, Fady Charnley, Martha L. Gajadhar, Dianne Kapur, Madhu Cheema, Balvinder Singh Gallant, Bonnie-Jean Rose Karan, Stephanie Chen, Sherry Garbutt, Ashley Nicole Karimpour Nazari, Bahareh Chen, Jin Gardiner, Ra’ Shawnne Kaspar, Ashley

2015 – 2016 Annual Report 90 Graduating Chartered Insurance Professionals (CIP) Continued

Keroglidis, George Mladenovski, Biljana Rafique, Nadia Khan, Javed Mlivic, Selda Raihan, Obaid Khera, Manveen Mogbonjubola, Abimbola Richman, Adam Harrison Khusal, Payal Mondorf, Dianne Rosales, Kellie Kim, Shaleen Mooking, Jonathan Rose, Michael King, Kevin L. D. Moolla, Taschea Russell, Shauna Kleban, Irene Stephanie Morgan, Pamela Angela Russell, Kyle Koger, Robert Morison, Brian Russo, Angela Kostiw, Susan Morris, Stephenie Marie Rzepecki, Michael James Kotsopoulos, Greg Muraca, Ivana Saadullah, Mohammed M. Kozlenko, Trevor Paul Muschett, Sue Salim, Alicia Krishnaswamy, Ramji Nagy, Eric Santos, Rupert Pierre Anthony Laptev, Andrew Nankissoor, Mark Sen, Saibal Lawrence, Adam Nauth, Christine Serreno, Jennifer Lee, Mariette Nesbitt, Andrew Shahani, Rekha Leitch, Jennifer L. Neugebauer, Natalie Jasmine Shanmuganathan, Sarmila Leung, Do Wain David Ng, Simon Christopher Shires, Alfred Paul Li, Andrew Nicolas, Sonia Sidhu, Karamjit K. Li, Jialin Nieznalski, Victor Sinha, Enakshi Lopes, Daniel Niyonkuru, Joseline Smale, John S. Macanowicz, Daniel O’Brien, Cassandra Sole, Leonard Philip MacDonald, Karen Dorothy Olton, Dabian Solomon, Katherine Mah, Lisa Oluyole, Taiwo Souche, Brendan Malaluan, Martin Torres Oqab, Arash Srikantan, Devi Menun Malamas, Christina Panagiota Lim Pais, Amanda St. Germain, Ashley C. Marchese, Stephanija Ona Palaniappan, Sathammai Sum Ping, Janice Kate Marin Escoto, Ulises Palazzo, Joanne Sundaralingam, Pratheep Marjadsingh, Roger Hollis Palmeri, Daniel Osama Suthakar, Menaka Markell, Graeme Parbudial, Muneshwarie Geeta Ta, Michael Tan Masroor, Muhammad Jazib Pasricha, Monika Tallis, Alison Grace Matin, Walid Ibn Patel, Chintan Talwar, Vinay Matteo, Lisa Anne Patel, Shital I. Tatavarti, Kamalakar May, Preston Andrew Pearce, Cameron Tawfik, Waleed May, Catlin Pelton, Wendy Taylo, Jonathan McFetridge, Lisa Pham, Van Thuy Taylor, Stephen McPhail, Shannon Pompili, Ricardo Taylorson, Mark Meehallage, Parin Poori, Maha Thaver, Mohamed Meikle, Angelene Ann-Marie Postma, Rob W. Thomson, Maureen Meng, U-Ang Punu, Ren Tisdale, Tyler Meredith, Abbey Punzalan, Lara Toffoli, Jennifer Anne Miranda, Maria Sandra Qazi, Zehra Tolfo, Stephen Alexander Misra, Suneil Quien, Judith Barcelona Dy Toner, Anna Elizabeth Mitchell, Andrew Wade Qureshi, Safoora Townsend, Elizabeth May

91 The Insurance Institute of Canada Graduating Chartered Insurance Professionals (CIP) Continued

Tran, Helena T. Garofalo, Silvio Bourdeau, Isabelle Tsui, Jenfer Wai Fu Gibson, Ross Bourque, Sophie Tucci, Domenic Hannah, Marguerite Bourré, Jennifer Tulsieram, Jasmine Ananta Hanson, Victoria G. Caluori, Steven Turna, Amandeep Kaur Harstone, David Campeau-Schmidt, Caroline Urman, Terri Holmes, Christie Cassidy, Karolyn Valencia, Mark Anthony L. Huynh, Kim Castonguay, Mélanie Veerasingham, Aaron Jawid, Yalda Coleman, Paul Seaton Virovkina, Olena Johnson, James Di Ciocco, Giancarlo Voogjarv, Alicia Jolliffe, Christopher David Dormeus, Peggy Vujovic, Natasha Khan, Sameera Dubuc Bérubé, Josiane Vuong, Irene Kralt, Angela Dumont, Josée Wadhawan, Inderdeep Singh Kuchma, Jared Donald Gendron, Xavier Walker, Simon Leaker, Matthew James Généreux, Michelle Wan, Yoke Shiong Angela Mallon, Andrew Genest, Simon Wang, Jiabin Mate, Dustin John Grenier, Richard Wang, Jingjing Mattina, Salvatore Guertin, Isabelle Ward, Justin John Charles Maynard, Maggie Hamdad, Madjid Weston, Shauna McAnuff, Shelley-Ann Hamel, Julie Wiebe, Lindsey McCusker, Kiley-Melissa Hammad, Rabih Williams, Cory Joseph McMurdie, Samantha Iwad, Mohamed Yataco, Kaylin Jayne Mugisha, Mycke Jean Baptiste, Marie Emmanuel Yen, Colin Nadon, Ricki-Leigh Julien, Pascale Zaidi, Shazia Newton, Alyssa Elizabeth White Lamarre, Philippe Zan, Derek Park, Sae Lanci, Patricio Zernikel, Lily Paulino, Melissa Larocque, Josée Zhu, Xiao Peck, Kenneth Larson, Kenny Perry, Michelle Lassonde, Karine Hamilton/Niagara Chapter Poort, Ken Leblanc, Marie-Claude Adamson, Tracy Presutti, Joseph Lopes, Carlos Aniballi, Roberto Ross, Malcolm Angus Mahop, Jeanne Merveille Atterton, Dani Leah Smith, Jacob Malaurie, Charlotte Boru-Anderson, Lori-Anne Tieu, Danny Massé, Marie-Eve Burchall, Kelly Tollis, Adam Mercier, Annie Bylsma, Kate-Lynn Wylie, Derek James Moularogiorgos, Triada Cloet, Derek Michael Omelchak, Anna Collins, Daniel A. IADQ (Région de l’Ouest) Pascale, Alessandra Connell, Natalie Adoni, Amoikon Pellerin, Stéphane Cross, Ainsley Archambault, Sylvain Jr. Perron-Lavallée, Guillaume Edwards, Patricia Assaad, Antoine Badih Ravary, Charle Felt, Adam Belhumeur, Anne Regaudie, Vincent Ford, Amanda Bellefleur, Timmy Richemond, Esther L. Fraser, Amanda Bertoldi, Marc Robert, Johanne

2015 – 2016 Annual Report 92 Graduating Chartered Insurance Professionals (CIP) Continued

Ruel, Nancy Chan, Walter Killick, Kim Ruel, Caroline Charov, Maxim Sergey Knowles, Sydney Erin Sory Kramo, Aramatou Chen, Steven Ko, Verona St-Jean, Sarah Chiang, Susanna Lee, Kathryn Suarez Fernandez, Nelson José Chow, Thomas Lescisin, Amanda Tardy, Patrice Chow, Dalton Ka Wai Li, Faith Sining Chow, Margaret K. L. Lim, Judy S.W. IADQ (Région de l’Est) Chu, Kevin Kai Pan Liu, Trista Fei Yin Beaudoin, Julie Craver, Kelsey Ann E. Lorenz-Roberts, Brita Cummings, Yooji Lu, Jennifer Wei Gen Bergeron, Marie-Christine Dente, Frank Lukas, Melda Bernard, Mireille Dhillon, Gurvir (Jessi) Lukoni, Aaron Sue Boudreault, Karine Dinh, Nhung (Jenny) MacDonald, John Alexander Drapeau, Claudia Duncan, Cherie Lynne Malikzada, Shaista Falardeau, Eric E, Sebastian Mansell, Susie Sayoko Fiset, Dany Ezbiderli, Sevilay Ilgin Mason, Debbie Lynn Lajoie, Mélanie Feng, Cory Mastrodonato, Gabriella Lelièvre, Pierre-Alexandre Ferns, Lorraine McCaffery, Ryan Thomas Pérusse, Valérie Fiedler, Joanna Meier, Bryan Nathan Readman, Ingrid Finlan, Jason Miranda, Christopher Rhéaume, Sylvain Flechl, Melody Ann Morales, Angelica St-Laurent, Yves Fomenoff, Nicole Alyn Morel, Richard Villeneuve-Marchand, Gabriel Foot, Deena Moy, Frederick The Insurance Institute Gagnon, Jacques Mulhern, Kevin Gan, Kevin Hong Meng Nealon, Laura of British Columbia Giesbrecht, Janice Marie Nguyen, Juliette Ngoc Tuyet Agbayani, Laura Goulet, Janelle Joy Nicholls, Chantelle Anne Alejo, Sercy Picache Grewal, Avtar Singh O’Farrell, Ray Allen, Traci Anne Griffith, Ivana Natalia Olsen, Annette Amiralaei, Naz Hamilton, Craig Hatcher Orr, Christopher John Andrews, Brian McMillan Han, Junmeng Pierce, Vincent Austin Archer, Robin Hidalgo, Ricardo Pixley, Deborah Ayotte, Cherryl-Anne Horri Farahani, Ila Polanka, Nancy Baxter, Tara Huen, Lena Wan-On Prodor, Brian Joseph Richard Braganza, Preethi Maria Hung, Primmy Quattrocchi, Lorien Bugiel, Lindsay Michele Ingram, Lesley-Ann Que, Andrew Woo Bui, Dan Tien Jackson, Megan Kristin Randhawa, Gurdip Burton, Alexander James Janson, Nicholas Reid, Melissa Byrne, Ciara Joiya, Sanjeev Rettinger, Lance Campisi, Emily Cassandra Katoch, Sanjeev Riley, Michelle Kim Carlson, Kimberley Anne Kayser, Michael Lawrence Rodway, Deva Wynd Case, Megan Louise Keigher, Telma Maria Rosenau, Sheryl Lynn Chan, Emily Tsz Wai Kelly, Joelle Anna Sadgrove, Lindsay Nicole

93 The Insurance Institute of Canada Graduating Chartered Insurance Professionals (CIP) Continued

Sailor, Div Doll, Sara Eisbrenner, Mike E. Samutina, Anna Drosdoski, Julie-Ann Katherine Emms, Myra L. Sarpal, Pearl Frederick, Mary Ceilia Fisher, Katherine Marie Schmidt, Steven Anthony Friesen, Wes R. Fitzner, Jackie Simpson, Sabrina J. Friesen, Rachel Gallagher, Leah Anne Sirna, Carol Lynn Friesen, Jillian Gin, Keith Smith, Addison Donald Hill, Marcie Karinna Giuliano, Dina Steinberg, Gianclaudio Krahn, Jeffery John Good, Nadine Lisa Takhar, Amar Letkemann, Jenn Greenough, Amber Lynne Tang, Thomas Lien, Jeffrey-Alan Griffin, Jessica Sue-Ellen Thornley, Joanne Aileen Linstead, Sheri Groth, Lorie Trefry, Brett Lloyd, Sharon E. Harmata, Murray Turner, Shannon Dawn Lovallo, Lisa Michelle Janzen, Jenifer Rose Turpin, Karen Martin, Joline Vivianne Jiwani, Tabish Valiani, Pervez Ng, Erwin M. Jokanovic, Yuliya Vecchio, Giuliana Francesca Nieminen, Graeme Paul Kelly, Marsha Mary Vo, Tien Pantel, Shannon Lee Klassen, Tyson Wan, Jasmine Yee Ki Piec, David Rafal Knoblauch, Tyler Aleck Wang, Sophia Hsing Yuan Rainville, David Laybolt, Felicia Rose Wang, Dongyan (Gillian) Rajotte, Paul Lee, John Michael Albert Wen, Jason Han Rogers, Allison J. Letourneau, Kent James Whapshare, Kirsty Louise Sarkonak, Angela Marie Lyka, Krystal Wong, Belinda Stoecklin-Falk, Sarah Mak, Fiona Wong, Dorothy Thurston, Jeff Craig Mathew, Sanish Wong, Joyce Wai Yan McCormack, Aileen Wong, Kenneth The Insurance Institute Moffatt, Chelsey Wood, Nicole Elizabeth of Northern Alberta Ng, Wing Yan Carrie Yee, Bryan Nathan Adolf, Nadine Dawn Pagnotta, Darcy Yiu, Selina Ping Anwar, Muhammad Aftab Parsons, Karyna Zaikine, Dmitriy Appleby, Amy Paul, Justin Ze, Simon Bacchus, Jimmy Prokop, Kathy M. Zivkovic, Gordana Barscevski, Kristina Rafols, Jennifer Zupancic, Dan Besler, Douglas Robbins, Lane Boisvert, Danielle Rodriguez, Ruby E. The Insurance Institute Bushnell, Sara Rutherford, Ashleigh of Manitoba Caskey, Christina Sadana, Harpreet Antle, Jillian Heather Chung, Andrea Schwabe, Donna Marie Bencito, Amalia Corcoran, Dylan Simulumbu, Possenta Cleopatra Bernardin, Maurice Joseph Corsaut, Lindsey Anne Sinner, Hannah Ruby Charles, Corinne Ellen Deardoff, Dustin Somogyvari, Alva Rae Chen, Chunlin Dueck, Tiffany L. Speers, Tyler Dayrit-Tatel, Cherie Dukart, Nicolle Stachniak, Justin Michael Decock, Timothy Dulic-Pruden, Dee-Ann Steiner, Jill

2015 – 2016 Annual Report 94 Graduating Chartered Insurance Professionals (CIP) Continued

Towers, Shawna Marjory The Insurance Institute Ratchford, Jennifer Lynn Ungurian, Dallas Curtis John of Newfoundland Sampson, Sarah Ruth Katherine Uzomba, Maureen Ugochi Smith, Timothy Allen, Karen E. Wilson, Andrea Elizabeth Spicer, Jennifer Lynn Collier, Tammy Taylor, Amy Helene Jennings, Melissa The Insurance Institute Tramble, Kyle Kerrivan, Renita Michael of New Brunswick Trudeau-MacLeod, Marceline Carol Kidney, Christopher Ronald Wier, Kathryn Elizabeth Anderson, Janet Oldford, Patricia Pearl Beddow, Amaleah Peddle, Robert Wayne The Insurance Institute Bishop, Amy Elizabeth Porter, Kaitlyn of Prince Edward Island Blanchard, Rachelle Tucker, Sherisse Brewer, Christina Williams Hiscock, Colette Walsh, Gordon W. Cormier, Cynthia Gallant, Alicia Marie The Insurance Institute The Insurance Institute Hallett, Shannon L. of Nova Scotia of Saskatchewan Hebert, Troy William Arsenault, Rhea C. Baron, Ryan Keyes, Sabrina Sandra Bannerman, Kirby Bennett, James Kiiru, Eddie Boudreau, Kimberley Dawn Bertsch, Chandra Leigh LeBlanc, Nicole Buckley, Allyson Blondeau, Sarah Leger, Mireille Byng, Jolene Marie Borsa, Sherri MacKinnon, David A. Chadwick, Marie Ann Chapman, Kevin Alan Martin, Francis Clarke, Alexandra Christina Mary Dent, Sharon D.B. McColgan, Jaclyn DeCoste, Gina Denise Dixon, Lee McGarity, Jennifer P. Fennell, Christopher Ehmann, Trista Morrisey, Raylee M. Fletcher, Laura Mary Fazakas, Candace Nichols, Lisa Gannon, Stephen Richard Guy Feader, Mark Kenneth O’Donnell, Loren Renee Halfyard, Monique Marie Flysak, Keith O’Shea, Kyle V. Hayne, Meghan M. Fritz, Stacey Price, Stacey L. Huxley, Michael Gilchrist, April Marie Prodan, Simion Nicolae Johnson, Ashley Dawn Griffiths, Richelle Lynn Richard, Stefanie Lake, Stacey Leanne Haddad, Cassie Simpson, Janice E. LeBlanc, Jordan Donald Jacobs, Stefanny Stevens, Wendy Marie Longobardi, Amy Johnston, William Robert Stewart, Cathy Lynn Lynch, Sarah J. Kazmi, Syed Muzaffar Tang, Mon Yee Man MacIsaac, Melvena Le, Sarah MacKellar, Christine Lott, Jenna Danielle MacLellan, Jason Mooney, Johnna Danielle McCarthy, Andrew Sage Morrison, Michele Y. McCrudden, Kelly Papathanasopoulos, Angela Jammie McRiner, Scott H. Pearson, Daniel John Morrison, Mallory Propp, Melanie Murphy, Ellen Johanna Ross, Jeani Poirier, Jennifer Gabrielle Singh, Amandeep

95 The Insurance Institute of Canada Graduating Chartered Insurance Professionals (CIP) Continued

Suematsu, Madoka Murrin, Jennifer Larrea, Jessica Taoreed, Hameed Moyosore Nightingale, Chelsea MacArthur, Tara Wempe, Carissa Nitu, Marcela Camelia Maher, Meagan Wirsche, Tiffany K. Okemakinde, Oladayo (Dayo) McMillan, Dana Wolfe, Destiny Petkau, Danna Jacqueline Mokha, Kamaljit Yakichuk, Anika Qu, Joy O’Donoghue, Stephen Ranaghan, Andrea Patricia Owens, Christine Leanne The Insurance Institute Reyes, Mary Jane Parker, Sharon of Southern Alberta Richardson, Julia Hitomi Perera, Julian Adenipekun, Temiloluwa Ayoola Saeed, Hasan Rahaman, Nadiya Airth, David Christopher Scott, Samantha Rose Rahimi, Faique F. Ankner, Jodie Scott, Connor Raymond, Jo-Anne Carolyn Bi, Bessy Yuanming Singh, Balvinder Sinclair, Sara Boone, John Smeaton, Clare St. Pierre, Margaret Bun, Rannya Smith, Barry A. Thompson, Lorrian Caldwell, Kathleen Strachan, Jennifer Anne Thompson, Dalton Dickinson, Matthew Theberge, Jessie (Jai) Vincent, Karen Marie Diduck, Daena K. Tower, Tina Watson, Tracy Doel, Michael Tran, Angela Wilson, Stephen M. Douglas, Cayla Tran, Trinh Wright, Clara Barbara Dronsfield, Jennifer Vogelsang, Adam D. Druzhkin, Andrey Vokey, Jessica Ottawa Chapter Fong, Jennifer Wilcott, Dominic Al Kayal, Moufid Fonmedig, Bernadette Wood, Matthew Banfield, Molly Forman, David Dale Wu, Amanda Bashir, Zahid A. Franklin, Brian Xie, Fan Cadoret, Kevin Garcia, Maria Rosalie Zhou, Yanheng Corneil, Beth Gussak, Nya Michelle Crozier, Emily James, Paul Edward Kawartha/Durham Chapter Dale, Rebecca Ketterer, Corbin Joel Kine Alder, Krystal Rae De Leon, Oscar M. Ladan, Jennifer Beltran, Vonnie Dollack, Anne Laing, Teresa Marie Brown, Carol-Ann Elaine Glauser, Kara Larson, Jody Carter, Grant Gravelle, Philip J. LeBlanc, Roberta Choleras, James William Huckabone, Erin Lunn, Lauren Clements, Teija Jian, YaJing Ma, Daniel William DiMambro, Andre Johnson, Anthony G. Maherali, Karim Dyer, Holly Karam, Michael David Malone, Fiona Emmett, Kendra Lee Lalonde, Claudia Manning, Monique Heinrich, Lenora M. Lancaster, Kristen Bernadette Dora Mark, Jennifer Hruda, Louise Janet Lavoie, Kristopher Pierre Mbaso, Kusum Lata Irvine, Stacey Lynn McGurran, Colleen Mary Elizabeth Michael, Lisa Marie Jones, Karen Louise Moynahan, Mandala Monteiro da Silva, Jose R. Lanouette, Breanne Nelson, Kathryn

2015 – 2016 Annual Report 96 Graduating Chartered Insurance Professionals (CIP) Continued

Quinn-Taylor, Adam Dawson, Laurie Elizabeth Rivard, Kevin Robinson, Nicole Dyck, Vanessa Ruth Ryan, Rhonda Darlene Salmon, Michael Lawrence Edwards, Anthony Rydall, Curtis Schinko, Emily Ethier, Josee Salverda, Neil Jonathon Slumkoski, Kelly Grieve, M.E. Bronwen Savage, Dianne Lee Tilson, Barrett R. Harris, James R. Sim, Miranda Velker, Lee C. Hawley, Jessy Sim, Cassandra Yetts, Cynthia Ingrahm, Bonnie Jean Skeggs, Jillian Kennedy, Peter Smulders, Lindsay Rae Southwestern Ontario Chapter Konecny, Kevin Paul Truscott, Reid Graham Andersen, Suzanne Marry, Donna Verberne, Mikayla Anderson, Derek Andrew Marsh, Melanie Vojin, Amanda L. Bennewies, Kelsey Matthies, Meri Wilson, Katie Carr, Leanda-Lee Velvet Mazurkiewicz, David Chamberlain, Cheryl Napman, Ryan M.

97 The Insurance Institute of Canada Associated Local Institutes and Chapters

The Insurance Institute Cambrian Shield Chapter The Insurance Institute of Canada c/o 18 King Street East, 16th floor of New Brunswick 18 King Street East, 6th Floor Toronto, ON M5C 1C4 101 - 1010 St. George Boulevard Toronto, ON M5C 1C4 1-866-362-8585 Moncton, NB E1E 4R5 Telephone: (416) 362-8586 Fax: (416) 362-8081 (506) 386-5896 or 1-866-362-8585 [email protected] Fax: (506) 386-1130 Fax: (416) 362-2692 [email protected] www.insuranceinstitute.ca Conestoga Chapter [email protected] 101 - 515 Riverbend Drive The Insurance Institute Kitchener, ON N2K 3S3 of Nova Scotia The Insurance Institute (519) 579-0184 250 Baker Drive, Suite 220 of British Columbia Fax: (519) 579-1692 Dartmouth, NS B2W 6L4 1110 - 800 West Pender Street [email protected] (902) 433-0070 Vancouver, BC V6C 2V6 Fax: (902) 433-0072 (604) 681-5491 Hamilton/Niagara Chapter [email protected] Fax: (604) 681-5479 1439 Upper Ottawa Street, Units 4 & 5 [email protected] Hamilton, ON L8W 3J6 The Insurance Institute (905) 574-1820 of Prince Edward Island Fax: (905) 574-8457 The Insurance Institute (Re-routed) [email protected] of Northern Alberta 18 King Street East, 6th Floor 204, 10109 - 106 Street NW Toronto, ON M5C 1C4 Kawartha/Durham Chapter Edmonton, AB T5J 3L7 (902) 892-1692 c/o 18 King Street East, 16th Floor (780) 424-1268 Fax: (902) 368-7305 Toronto, ON M5C 1C4 Fax: (780) 420-1940 [email protected] 1-866-362-8585 [email protected] Fax: (416) 362-8081 The Insurance Institute [email protected] The Insurance Institute of Newfoundland and Labrador Inc. of Southern Alberta Ottawa Chapter 151 Crosbie Road, Level 3, Chimo 1110 Canadian Centre - 833 4th Avenue SW 300 - 1335 Carling Avenue Building Calgary, AB T2P 3T5 Ottawa, ON K1Z 8N8 St. John’s, NL A1B 4B4 (403) 266-3427 (613) 722-7870 (709) 754-4398 Fax: (403) 269-3199 Fax: (613) 722-3544 Fax: (709) 754-4399 [email protected] [email protected] [email protected]

The Insurance Institute Southwestern Ontario Chapter of Saskatchewan 101 - 200 Queens Avenue 1870 Albert Street - Suite 120 London, ON N6A 1J3 Regina, SK S4P 4B7 (519) 432-3666 (306) 525-9799 Fax: (519) 432-5919 Fax: (306) 525-8169 [email protected] [email protected] L’Institut d’assurance The Insurance Institute de dommages du Québec of Manitoba 1650 - 1200, avenue McGill College 303 - 175 Hargrave Street Montréal, QC H3B 4G7 Winnipeg, MB R3C 3R8 (514) 393-8156 (204) 956-1702 Fax: (514) 393-9222 Fax: (204) 956-0758 [email protected] [email protected] Edifice Le Delta 1 1300 - 2875, boul. Laurier Insurance Institute of Ontario Sainte-Foy, QC G1V 2M2 (418) 623-3688 GTA (Greater Toronto Area) Fax: (418) 623-6935 18 King Street East, 16th floor [email protected] Toronto, ON M5C 1C4 (416) 362-8586 Fax: (416) 362-8081 [email protected]

2015 – 2016 Annual Report 98 PROFESSIONAL DESIGNATIONS The Insurance Institute of Canada th Chartered Insurance Professional (CIP) 18 King Street East, 6 Floor Toronto, ON M5C 1C4 Fellow Chartered Insurance Professional (FCIP) Toll-free: 1.866.362.8585 Phone: 416.362.8586 CERTIFICATE PROGRAMS Fax: 416.362.1126 Advanced CIP (CIP(Adv)) www.insuranceinstitute.ca ACORD Certified Expert [email protected] Adjusters’ Training & Education Series Associate Customer Service General Insurance Essentials (GIE) Instructor Certification Rehabilitation Benefits Administration Risk Management

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PROFESSIONAL DEVELOPMENT Business/Management Insurance/Technical Interpersonal/Communications

NETWORKING & CAREER DEVELOPMENT Seminars, Symposium, Special Events connecting the industry Career Connections promoting careers in insurance

INDUSTRY INSIGHT & RESEARCH Demographic Analysis of the p&c Insurance Industry in Canada Emerging Issues Research Series: Implications for the Insurance Industry in Canada