2012/2013 The Insurance Institute of Canada Annual Report The Insurance Institute of Canada Annual Report 2012–2013

L’Inst itut d’assurance du Canada Rapport annuel 2012–2013 Organization and Aims

Insurance Institutes are the educational The Institute sets the syllabus of studies, instruction and study groups; bodies for the property and casualty produces the appropriate Canadian texts, supervise arrangements for holding business. conducts distance-learning courses, the examinations; maintain libraries of holds national examinations, and elects insurance textbooks available on loan to The first Institute was started in Toronto graduates. members; support graduates’ societies in 1899. Others followed in Montreal, and public speaking clubs; promote Winnipeg, and Vancouver. Local Institutes The Institute sponsors a competition for seminars, workshops, and research are now established in all provinces. original essays, works of research, papers, projects to further efficiency and or articles on subjects related to property progress in general insurance. In 1952, all Institutes joined in association and casualty insurance. with The Insurance Institute of Canada to establish a uniform standard of insurance Local Institutes provide local facilities education and examinations. to students; arrange classroom

Article V

Rights, Duties and Responsibilities Institute graduates shall not violate any of their employer or client and shall not of Membership law or regulation duly enacted by any disclose or produce such information, governmental body whose authority has documents or papers, without the Fellow Chartered Insurance Professionals, been established by law, and no Institute consent of the employer or client Chartered Insurance Professionals, Honorary graduates shall knowingly lend themselves, concerned, except as required to do so Chartered Insurance Professionals, Fellows their names or their services to any by law. and Associates (hereinafter referred to unlawful act of their employer or client. as Institute graduates) shall be bound Institute graduates shall use due by the terms and conditions of the Institute graduates shall not willfully diligence to ascertain the needs of their following Code of Ethics and attendant misrepresent or conceal material fact in client or principal and shall not undertake Disciplinary Procedures. Additionally, any insurance and risk management business any assignment if it is apparent that other Member shall not be eligible for dealings in violation of any duty or it cannot be performed by them in a election as a Fellow Chartered Insurance obligation. proper and professional manner. Professional or Chartered Insurance Professional should they be found to be in Institute graduates shall not sign or Institute graduates shall not fail to breach of the following Code of Ethics. associate themselves with any letter, use their full knowledge and ability to report, statement or representation, perform their duties to their client or Code of Ethics: which they know is false or misleading, principal. or which is prepared in a manner which Institute graduates shall, in exercising might tend to be misleading or to In all dealings graduates shall conduct their professional responsibilities, and misrepresent the actual situation. themselves with dignity and shall avoid in all professional matters, subordinate conduct which would discredit the personal interests to those of the public, Institute graduates shall treat as profession of insurance or the Institute. the client or employer or the Institute confidential any information, documents, and profession as the case may be. or papers relating to the business affairs Contents

Subscribing National Companies 2013 6 Board of Governors 2012 - 2013 7 Board of Governors 2013 - 2014 8 Photograph, Board of Governors - Annual General Meeting - October 2013 9 Chair’s Address to the 59th Annual General Meeting - October 2013 10 Reports Academic Division 13 National Prizewinners 2012 - 2013 20 Registration Statistics (CIP Program) 22 Professionals’ Council Reports 25 Treasurer’s Report 36 Auditor’s Report 37 Financial Statements 38 Regional Reports Western Regional Report 54 Ontario Regional Report 57 Quebec Regional Report 59 Atlantic Regional Report 61 Minutes of the 59th Annual General Meeting of The Insurance Institute of Canada 64 Award of Merit Recipients 68 Honorary Chartered Insurance Professionals 70 Past Chairs 71 Adjunct Faculty Authors and Consultants 2012 - 2013 73 Tutors and Markers 2012 - 2013 73 CIP Instructors 2012 - 2013 74 Graduating Fellows 76 Continuing Education Graduates 77 Graduating Chartered Insurance Professionals 78

Associated Local Institutes and Chapters Inside Back Cover

Peter G. Hohman, MBA, FCIP, ICD.D Administrative Offices President and 18 King Street East, 6th Floor Chief Executive Officer Toronto, Ontario, M5C 1C4

2012 – 2013 Annual Report 5 Subscribing National Companies 2013

Promutuel L’Abitibienne, S.M.A.G. Promutuel du Littoral AIG Canada Lotbinière, S.M.A.G. Alberta Motor Association Insurance Mennonite Mutual Fire Insurance Company Algoma Mutual Insurance Company Metro General Insurance Corporation Ltd. Allstate Insurance Company of Canada Promutuel Montmagny-L’Islet Antigonish Farmers’ Mutual Insurance Company Munich Reinsurance Company of Canada Aon Re Canada North Blenheim Mutual Insurance Company Aon Reed Stenhouse Inc. North Kent Mutual Fire Insurance Company Promutuel Appalaches - St-François North Waterloo Farmers Mutual Ins. Co. Aviva Canada Inc. Northbridge Financial Corporation Ayr Farmers’ Mutual Insurance Company Old Republic Insurance Company of Canada Bay of Quinte Mutual Insurance Company Oxford Mutual Insurance Company Bertie & Clinton Mutual Insurance Company P.E.I. Mutual Insurance Company Boiler Inspection & Insurance Company of Canada Partner Reinsurance Company of the U.S. Promutuel Bois-Francs, S.M.A.G. Peace Hills General Insurance Company C.U.R.I.E. Peel Maryborough Mutual Insurance Company La Capitale, Compagnie d’Assurance Générale The Portage La Prairie Mutual Insurance Co. Cayuga Mutual Insurance Company Promutuel Prairie-Valmont Chubb Insurance Company of Canada RSA Canada Group CNA, Canadian Operations Red River Mutual Coachman Insurance Company Promutuel Riviere-du-Loup Co-operators General Insurance Company/Group Promutuel Rouyn-Noranda-Témiscamingue Crawford and Company (Canada) Inc. Saskatchewan Government Insurance Canada The CUMIS Group Limited Saskatchewan Mutual Insurance Company Cunningham Lindsey Canada Limited Scor Canada Reinsurance Company Dale Parizeau Morris MacKenzie SGI Canada Insurance Services Ltd. Desjardins Groupe d’assurances générales Sirius America Insurance Company The Dominion of Canada General Insurance Co. South Easthope Mutual Promutuel Drummond, S.M.A.G. SSQ, Société d’Assurances Générales Dufferin Mutual Insurance Company State Farm Insurance Companies Ecclesiastical Insurance Office plc Swiss Reinsurance Company Ltd. The Economical Insurance Group TD Insurance ENCON Group Inc. The Toa Reinsurance Company of America Erie Mutual Fire Insurance Company Towers Watson Canada Inc. Le Groupe Estrie-Richelieu L’Unique, Compagnie d’Assurance Générale Promutuel de L’Estuaire Promutuel La Vallée, S.M.A.G. General Reinsurance Corporation Promutuel Vaudreuil-Soulanges Germania Mutual Insurance Company Verchères, S.M.A.G. Glengarry Mutual Insurance Company The Wawanesa Mutual Insurance Company Gore Mutual Insurance Company Westminster Mutual Insurance Company The Guarantee Company of North America Yarmouth Mutual Fire Insurance Company Hay Mutual Insurance Company Zurich Canada Intact Insurance Company Kent & Essex Mutual Insurance Company Kernaghan Adjusters Limited The Kings Mutual Insurance Company L & A Mutual Insurance Company Lanark Mutual Insurance Company

6 The Insurance Institute of Canada Board of Governors 2012 – 2013

Chairman Maurice Tulloch, BA (Econ), MBA, CMA Aviva Canada Inc., Ontario

Deputy Chair Silvy Wright, BA (Hons.), CA Northbridge Financial Corporation, Ontario

Past Chair Karen Barkley, MBA, CIP, CRM Specialty Risk Underwriters Inc., Ontario

Membership-at-Large T. Neil Morrison, BA (Hons.) HUB International HKMB / Ontario Limited, Ontario

Regional Vice Chairs Western Provinces Ted Teterenko, MBA, FCIP Manitoba Public Insurance, Manitoba Ontario Randy Bushey, CIP Ontario Québec François Côté, FPAA, CRM Groupe Ledor, division Lévisienne-Orléans, Québec Atlantic Provinces Mary Lou Loder, FCIP The Co-operators, Newfoundland

Divisional Vice Chairs Academic Michael Wills, FCIP Ironshore Canada Ltd., Ontario Professionals’ J.R. (Bob) Tisdale, MBA, FCIP, CRM Pembridge Insurance Company, Ontario

Governors: William Doig, BSc, FCIP The Economical Insurance Group, Alberta George Klassen, FCIP, CRM The City of St. Albert, Alberta Kevin Callbeck, BComm, FCIP The Co-operators, Alberta Mark Rouleau, FCIP, CRM Aviva Canada, Alberta Pierre Chavigny, CIP, CRM Claimspro, British Columbia Jan Brownridge, BA (Hons), FCIP, CRM Munich Reinsurance Company of Canada, British Columbia Sylvia Bernat, FCIP, CRM Intact Insurance Company, British Columbia Wayne Budge, CIP Federated Insurance, Manitoba Barbra Kania, FCIP Aviva Canada, Manitoba Patricia Buckley, FCIP Cunningham Lindsey, New Brunswick Everett Porter, CIP Wawanesa Insurance, New Brunswick David I. Woolley, FCIP, CRM Atlantic Insurance Company Limited, Newfoundland Steve McQueen, BBA, CIP Burns & Wilcox Canada, Newfoundland Susanne Paulsen, FCIP, CRM Aviva Canada, Nova Scotia Moira Murphy, CIP Intact Insurance, Nova Scotia Donna Ince, CA, CIP RSA Group, Ontario Cathy Turcotte, CIP Aviva Canada Inc., Ontario Brent Hackett, FCIP, CIOP, EGA Crawford & Company, Ontario Michelle Snowdon Intact Insurance Company, Ontario Elaine Porter, CIP Bryson & Associates Insurance Brokers Ltd., Ontario Carson Cook, CIP Aviva Canada Inc., Ontario Tracey Zantingh, CIP The Co-operators, Ontario Mark Hickey, CIP, CAIB Hickey & Hyndman Insurance Ltd., Prince Edward Island Johanne Turcot, CIP The Co-operators, Québec Lisa Todd, FCIP, CRM Portage LaPrairie Mutual Insurance, Saskatchewan Mike Hordichuk, CIP Harvard Western Insurance, Saskatchewan

President and Chief Executive Officer Peter Hohman, MBA, FCIP, ICD.D

2012 – 2013 Annual Report 7 Board of Governors 2013 – 2014

Chair Silvy Wright, BA (Hons), CA Northbridge Financial Corporation

Deputy Chairman T. Neil Morrison, BA (Hons) HUB International HKMB/Ontario Limited, Ontario

Past Chair Karen Barkley, MBA, CIP, CRM Elliott Special Risks

Governor-at-Large J.R. Bob Tisdale, MBA, FCIP, CRM Pembridge and Pafco Insurance Companies

Regional Vice Chairs Western Provinces Glenda Ouellette, BA, MBA, FCIP Insurance Corporation of British Columbia Ontario Donna Ince, CA, CIP RSA Canada Québec François Côté, FPAA, CRM Groupe Ledor, division Lévisienne-Orléans Atlantic Provinces Darrell Coates, CIP, CRM South Eastern Mutual Insurance Company

Divisional Vice Chairs Academic Michael Wills, FCIP Ironshore Canada Ltd. Professionals’ Julie Pingree, BA, CIP RSA Canada

Governors: George Klassen, FCIP, CRM The City of St. Albert Troy Bourassa, MBA, CIP Alberta Motor Association Insurance Company Kevin Callbeck, B.Comm, FCIP The Co-Operators Mark Rouleau, FCIP, CRM Aviva Canada Jan Brownridge, BA (Hons), FCIP, CRM Munich Reinsurance Company of Canada Mark Francis, FCIP, ACS Insurance Corporation of British Columbia Wayne Coates, BA, CIP Insurance Corporation of BC Barbra Kania, FCIP Aviva Canada Ian Frost, FCIP Wynward Insurance Group Patricia McGuire, FCIP Canty Lutz Delaquis Grant Everett Porter, CIP Wawanesa Insurance Steve McQueen, BBA, CIP Burns & Wilcox Canada Robert Byrne, B.Comm, CIP, CD Public Utilities Board Susanne Paulsen, FCIP, CRM Aviva Canada Moira Murphy, CIP Intact Insurance Pat Van Bakel, BBA, CIP Crawford & Company (Canada) Inc. Tim Shauf, BA, CIP Farmer’s Mutual Insurance Company (Lindsay) Arlene Byrnes, BC, CIP Intact Insurance Heidi Sevcik, FCIP Gore Mutual Tom Pooler, FCIP, CRM Erie Mutual Insurance Elaine Porter, CIP Bryson & Associates Insurance Brokers Ltd. Carson Cook, CIP Aviva Canada Inc. Suni Simpson-Calvert, CIP London, Ontario Mark Hickey, CIP, CAIB Hickey & Hyndman Insurance Ltd. Chantal Gagnon, MBA, FPAA Intact assurances Simon Charbonneau, FPAA, CRM Chubb du Canada, compagnie d’assurances Lisa Todd, FCIP CRM Portage LaPrairie Mutual Insurance Mike Hordichuk, CIP Harvard Western Insurance

President and Chief Executive Officer Peter Hohman, MBA, FCIP, ICD.D

8 The Insurance Institute of Canada Board of Governors Annual General Meeting October 2013

Sitting (l to r): Karen Barkley, Maurice Tulloch, Silvy Wright, Neil Morrison

1st Row Standing (l to r): Mark Francis, François Jean, Heidi Sevcik, Michael Wills, Randy Bushey, Ted Teterenko, Mary Lou Loder, Bob Tisdale, François Côté, Peter Hohman, Jan Brownridge

2nd Row Standing (l to r): Troy Bourassa, Crystal Syrenne, Mark Hickey, Elaine Porter, Karen McKay Harding, Suni Simpson-Calvert, Moira Murphy, Barbra Kania, Patricia McGuire, Julie Pingree, Arlene Byrnes, Donna Ince

3rd Row Standing (l to r): Carson Cook, Glenda Ouellette, Mike Hordichuk, George Klassen, Mark Rouleau, Kevin Callbeck, Tom Pooler, Robert Byrnes, Steve McQueen, Everett Porter, Wayne Coates

Past Chairs Attending:

Sitting (l to r): Gordon Crutcher, R.E. (Bob) Farries, R.L. Sutherland

Standing (l to r): Robert Landry, Derek Iles, Glenn Gibson,

2012 – 2013 Annual Report 9 Chair’s Address to the 60th Annual General Meeting October 2013

Maurice Tulloch, MBA, CMA

We have made great progress at the Connecting with our members in The participation Insurance Institute since we were last these many ways is vital to our success, together for our annual meeting in as evidenced by the growth in our in our programs Montreal. membership. This year we set a new and the growth in high watermark for the number of We discussed the development of individuals participating in the institutes our membership a new website for the Insurance – 39,059. While this represents only is a testament Institutes. One that would provide full a modest 1.1% gain over last year’s e-commerce capability and act as the number of 38,643 it does mean that to the value that hub for all of our digital activity linking we enjoy an industry participation both our members our CRM database, our web-based rate nudging 35% if we assume the courses and our social media tools. business employs 110,000 people. and employers This is a remarkable accomplishment place on the value I am delighted that the new site that sets a global benchmark among launched earlier this summer ahead insurance institutes around the world. of an Institute of plan. It is engaging, interactive and The Insurance Institute of Ontario is also education. This all personalized to each member allowing to be congratulated for reaching 20,188 them to view their transcript, register members on an industry population culminates each for courses and with our single sign-on of approximately 45,000. Again, an November when link into their web-based classes. Our outstanding accomplishment. website is also positioned to connect our convocation students into our computer-based It is possible though that many of our ceremonies begin exams environment of the future. members will be slipping into retirement in the next handful of years. Our 2007 across the country. At the same time, we have been pushing demographic research cautioned at that forward with the use of social media. time that as much as 25% of the industry Local institutes are beginning to use could retire within the next ten years these tools to promote classes, seminars with some job categories, particularly and networking events. Our Career management positions, as high as 40%. Connections team has significantly Adding to the concern, our industry had broadened their reach utilizing Facebook fewer people coming into the business and their YouTube channel, which hosts for every individual leaving. 25 insurance careers videos. Twitter and LinkedIn also play a key role in directing Our 2012 demographic research released these young adults back to our Career early this year tells us that the industry Connections website. acted on the guidance we provided in

10 The Insurance Institute of Canada Chair’s Address to the 60th Annual General Meeting - October 2013 Continued our first study. Since then, employers of the program is of the highest order, members, the CIP Society is celebrating have hired a number of people under the the curriculum is immediately relevant its 15th Anniversary this year with its age of 32 producing a healthy balance to their work and the education they membership now in excess of 17,000. of young talent to complement our receive is of invaluable assistance to The Society has grown into a real seasoned Boomer cohort. This allowed their career. success story for its members, the the industry to meet the immediate Institute and the industry. employment gaps that had been The participation in our programs and forecast. However, looking ahead we can the growth in our membership is a I will not repeat them here, but a quick see a significant number of employees testament to the value that both our look at the CIP Society report reveals a who will be reaching retirement age in members and employers place on the broad menu of professional development the not too distant future. It will require value of an Institute education. This all opportunities for its members, resources an ongoing concentration by the industry culminates each November when our and tools, scholarships and the to ensure we proactively respond to this convocation ceremonies begin across promotion of ethics within the Society future reality. the country. and to the broader industry. Their National Leadership Awards Program On the other end of the spectrum, the These are all such gratifying occasions founded to celebrate the Society’s 10th younger demographic coming into and are truly some of the most Anniversary remains strong and has our industry has learning expectations inspiring events in our industry. People recognized some true leaders since its quite different from the generations come together from all sectors of the inception. One of the key mandates of that preceded them. They spend a business, friends and competitors the Society is to makes its graduates good deal of their time ’plugged in’. It alike to celebrate the achievement, famous and certainly it is commonplace makes abundant sense that we offer our the pride so evident, and the personal now to see these promotional efforts in courses and seminars in a similar format. and professional development of the magazines and newspapers, on television And indeed our online classes have people employed in our industry. and radio and out in the public on seen exponential growth in just a short Many of our graduates have made billboards, public transit and in hockey couple of years. Web-based classes significant personal sacrifices to earn arenas, movie theatres and airports. not only conform to a learning style their qualifications and they are to expected in today’s communication be admired and respected for their And while the CIP Society is celebrating realities, but also blend very well with accomplishments. its 15th Anniversary, this year The busy work-life schedules and calendars Insurance Institute of Canada is marking filled to capacity. Attending the graduation ceremonies its 60th Annual General Meeting. is such a terrific opportunity for the Norman G. Bethune, the elected In this vein, our new FCIP Program Chair of the Board and I am thankful for president at the Institute’s first annual is delivered entirely online except the opportunity to have participated meeting set out the founding principles for the final course in the program, in these celebrations of success. for the national institute and also F560 Integrative Learning for the P&C This is Canada so the journey is not predicted that: “The Insurance Institute Insurance Sector. I mention the final always without twists and turns, like of Canada will grow in strength and course here because in September the unplanned midnight road trip to service to the Insurance Industry and 2010 we held our first class for the new Moncton Peter and I took immediately the entire country as the years go by.” Fellowship Program and now just three following the Saint John evening short years later we have our first cohort convocation so we could catch an early If we reflect on all that we have of fifteen students registered in F560. flight to St. John’s the next morning only accomplished as outlined in the various These students will have the unique to be notified at 4:30 a.m. that our flight reports today and the number of status of being the first graduating class had been cancelled due to ongoing significant initiatives we have in play, of the new FCIP Program. weather. All part of the adventure. it would certainly seem that we have made tremendous progress in fulfilling Feedback on the program has been Minor challenges of this nature are Mr. Bethune’s prediction for the future. exceptional. Students acknowledge sometimes required in order to be that there is a serious commitment with our graduates, more than 98% of Interestingly, a recent poll conducted required throughout each semester, but who are members of the CIP Society. by Leger Marketing for the Institute at the same time agree that the quality Launched in October 2008 with 325 underlined the value of an educated

2012 – 2013 Annual Report 11 Chair’s Address to the 60th Annual General Meeting - October 2013 Continued workforce in serving the needs of These results underscore the value that take this opportunity to thank these consumers where: The Insurance Institute of Canada brings many individuals for their terrific work to the industry and to the employers that they do on behalf of the Institutes t

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and members it serves as it celebrates and the industry, and for the people they are adequately covered if their its 60th AGM. coming behind them. Their work is insurance professional has education invaluable to our success. credentials. This is all part of the Institute’s evolution. As is the new Canada Not-for-Profit I would also like to thank the members t

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Corporations Act that comes into effect of the Board of Governors for their an insurance professional who has October 17, 2014. To bring the Institute work at both the local institute level received an education designation within the requirements of this new and again at the national table. in their field is more likely to give a act, we are introducing new By-Laws Your enthusiasm and pride in the comprehensive and qualified quote and at the same time, updating our organization is clearly evident in the for an insurance policy, and Purposes and Objects that will be filed great work you so willing contribute to along with the accompanying Articles the Institutes. t
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of Continuance. We expect to have this property and/or casualty insurance completed by the end of 2013 bringing Across Canada we also have a solid, say they would better trust an us into compliance well within the dedicated staff team who, quietly insurance professional with up-to- federal government’s timelines. behind the scenes, continue to drive the date credentials. mandate of the organization forward I stated at the outset of my address along our path of ever greater service to Consumers also confirmed that it is that a great deal has happened at the the industry. My thanks to all of you as important to them that their insurance Institute in the space of one year and as well. professional maintains their knowledge my term in office comes to a close I can through ongoing development once certainly confirm that. I’ll conclude my remarks by extending they have earned their qualification and my appreciation for the opportunity feel those that do have a greater chance The Insurance Institute is a dynamic, to serve the Insurance Institute in the at success: efficient organization that serves a vital capacity as its Chairman. This truly has purpose for our industry and does so been a rewarding experience. I’ll also t

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exceptionally well. We can all be very extend my best wishes to my successor important to them that their proud of our professional body. Silvy Wright, BA (Hons), CA. insurance professional takes regular courses related to their profession. We are fortunate to have an active Sincerely, volunteer base that numbers t

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approximately 2,000 individuals across people who take courses related to Canada. This in itself is a remarkable Maurice Tulloch, MBA, CMA their profession are more likely to testimony to the value that the industry Chairman have greater job success. places on the institutes. I would like to

12 The Insurance Institute of Canada Academic Council Report

Michael Wills, FCIP Divisional Vice-Chair, Academic

The Academic Council addresses ongoing material. Analysis with students, and new topics of interest and relevance instructors and other industry to students. Significant milestones were stakeholders was leveraged to design achieved this year in the development of a new curriculum outline and course computer-based examinations and the structure. The release date of the new Fellowship program and initiatives were course is planned for August 2014. A number of activities undertaken in other programs. The current marine courses, C53 have promoted the Chartered Insurance Professional Principles of Marine Insurance, C54 new track FCIP Program Marine Underwriting and C55 Marine Claims have entered a decommissioning program throughout A new text edition of C12 Insurance period with three semesters remaining 2011–2012, with on Property (Common Law) was in which students can register – completed in the summer of 2013, fall 2013, winter 2014 and fall 2014. the overall focus incorporating the August 2012 addendum. Communications will be issued at shifted from general A curriculum advisory committee has various intervals over the coming been convened to consider revision to this months, utilizing different media awareness-raising text with a planned completion date of channels, to keep students informed to a benefits focus September 2014. of the changes. The Canadian Board of Marine Underwriters (CBMU) is assisting with a call to action. The current text edition for C14 in determining the new curriculum. Activities were aimed Automobile Insurance—Part 1 (Ontario) is Two CBMU members have formed a 2011. A regulatory update addendum was volunteer steering committee overseeing to increase the FCIP created for September 2013 and a new the review of the Chartered Insurance program profile at text edition will be released for January Institute (CII) material and to facilitate the 2014. The current text edition for C14 creation of new Canadian commentaries. CEO, VP, HR and Automobile Insurance—Part 1 (Quebec) The new curriculum, focusing on hull managers’ levels, is 2011.The planned April 2014 edition will and cargo insurance, is on schedule to integrate major addendum items, minor launch for the fall 2014 semester. and with potential regulatory updates and changes to the candidates. Owner’s Policy. A new text edition for C14 There are three third-party texts used Automobile Insurance—Part 1 (Atlantic) in the CIP from SCM Risk Management was released in September 2013. Services that provide coverage of loss prevention curriculum topics ranging A task force convened for C39 Fraud from building construction and hazards Awareness and Prevention is revising (fire, basic and special) to liability loss existing studies and developing new prevention. New English language

2012 – 2013 Annual Report 13 Academic Council Report Continued editions of these texts were published institute will determine how to embed A pilot project is being developed this year and the new editions have been the program within their own instructor to supplement the C12 Insurance on made available for fall 2013 registration. recruiting, compensation and retention Property online tutorial with additional In a separate initiative, an Institute Task policies. learning activities. E-learning games are Force established a potential market being created to reinforce topics students need for a more competency-based The ICP will have a governance structure find challenging. Initially, each study loss control course(s), distinct from embodied in a new national committee: in C12 will be supplemented by one the existing SCM texts. The Institute The National Committee of Teaching or two game-based learning activities. continues to collaborate with a lead Excellence (NCTE). The NCTE will consist The effectiveness of the games will be subject-matter expert in exploring the of ICP graduates who have completed evaluated at the end of the semester curriculum and forming a development the program and demonstrated a and recommendations presented as to plan detailing the resources required to willingness to contribute back to the whether or not similar games should be build such a course. program by mentoring and supporting developed for other courses. future instructors as they move through Audits are being prepared for C31 the program. The responsibilities of the The Teaching and Learning Centre Property Damage Appraisal, C32 Bodily NCTE will include conducting the course (TLC) will merge the existing Instructor Injury Claims and C72 Introduction to online mentoring sessions, responding to Exchange and the Instructors Online Risk Management and Commercial Lines learner posts via online discussion, and Resource Centre which contains a Insurance for release to task forces in fall marking evaluations. wide range of instructor information 2013 and early 2014. and materials. The TLC will include Courses in the Instructor Certification enhanced user-friendly navigation, The pilot program for the Instructor Program will launch as follows for the how-to videos and a library of sample Certification Program (ICP) is complete. first cohort: course materials and templates. The The pilot ran between September 2012 t
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variety of CIP course topics. July 2014 Between thirty and forty instructors Knowledge Resource Management will be enrolled in the program’s formal Web-based Programs launch this fall. The program will launch Volunteer Engagement Initiatives with asynchronous self-study courses, A total of 3,078 students took virtual accompanied by synchronous mentoring classes in the 2012-2013 academic year The Institute has been piloting a sessions at scheduled times. Each lesson compared with 2,235 students last year, number of new tools and templates will be available in learning sessions an increase of 37%. 169 virtual classes as part of its strategy to enhance that are fifteen to twenty minutes long were offered during 2012-2013, compared volunteer management in the Programs to encourage both learning retention with 139 classes the previous year, an area. Each of the tools has been and timely pacing with the program increase of 21%. designed and developed with the schedule. During the “live” mentoring aim of providing more clarity for the sessions, scheduled to accommodate Learning Technologies continues to work volunteer around expectations, what various time zones, participants will be with volunteers developing new online they are committing to and who they able to review the materials learned, ask tutorials and revising existing ones. A can contact for support. These efforts questions and share ideas with other revised C132 Practical Issues in Broker support the objective of making the student/instructors. The ICP is provided Management online tutorial is expected volunteer experience more rewarding at no charge for instructors. Each local to launch in fall 2013. in return for their time and expertise.

14 The Insurance Institute of Canada Academic Council Report Continued

CIP Curriculum Advisory years, almost doubling since 2006 for the overflow of the Bow River. The Insurance Committees December exam sessions. Completing Institute of Southern Alberta office, re-evaluations requires greater analysis Calgary’s primary exam centre, was, like A Curriculum Advisory Committee and feedback to students than the other many offices and buildings downtown, has been convened to evaluate the types of appeals and consequently take without power and inaccessible. property curriculum contained across more time to perform, averaging three various CIP courses. The initial focus to four hours each. Given the quantity As the IISA exam centre could not be will be on C12 Insurance on Property. of re-evaluations requested and the relied upon to be available for exam The committee met for the first time time required to complete them, it had week, the decision was made to move at the end of August and their work become a challenge to process them the exam centre to another venue. The will continue into 2014 with a target and return them to students within an IISA staff, working from home, was able re-launch of C12 in September 2014. acceptable timeframe. to locate a suitable venue in a hotel Additional advisory committees are in the southwest section of the city, planned for the liability and automobile To enable processing re-evaluations distant from downtown but near a major curricula as well as for the Applied and returning them to students in a transportation artery. The Member Professional series courses. more timely manner, a new process Services department at IIC phoned all was implemented for appeals from the students writing exams the first several Examinations December 2012 exam session, involving days of exam week and students writing two external appeal reviewers and one later in the week were e-mailed notices. Registration numbers for the CIP staff appeal reviewer. The turnaround Information was also posted on the program have increased over last year. time to students was improved by about national and local Institute websites. Registrations for the December 2012 one-third as a result. The new process session were up 6% from the previous will continue to be closely monitored Within a short timeframe and with the December, April 2013 registrations were and further efficiencies introduced cooperation of both local and national up 2.4% and July 2013 registrations where possible. Institutes, a challenging situation was were down 2.9% over the previous year. resolved. Students were informed Overall, for the three exam sessions The Statistics Booklet prepared annually and made the necessary alternate combined, registrations were up 2.6% contains examination registration arrangements. While a small number of (486 students) over the prior year. numbers, marks information and success students chose to defer their exams to rates for the courses of the CIP and the next session, there were no reported The processing of appeals of final exam GIE programs, nationally and by local incidents of negative impacts from the results was reviewed to determine where Institute. It also contains original track change of exam venue. Particular credit efficiencies could be implemented to Fellowship program course registration goes to the hard working staff of the expedite their handling and turnaround numbers nationally and by local Institute, Insurance Institute of Southern Alberta time. There are three forms of appeals and the number of graduates by Major and the cooperation and fortitude of their available to students who would like a (Management; Claims; Underwriting; students and our supportive industry. re-affirmation of their grade or feedback Risk Management; Broker). The Statistics on their exam performance: a re-calculation Booklet has been updated to also include There was one breach of examination (addition and transposition of marks; information on the current Fellowship rules and regulations during the available to all students), a re-assessment program. Registration statistics are December 2012 exam session. Two (addition and transposition of marks; provided nationally and by local Institute proctors observed a student from review of questions with score less than as well as success rates by course. whom an electronic recorded voice was 60%; available to all students) and a re- heard. The student was subsequently evaluation (addition and transposition of Cooperation between a local Institute disqualified from the examination marks; analysis of answers, referral to text and the national office helped to and suspended for nine consecutive source, information missing; available to expedite a prompt change of exam examination sessions (three years). unsuccessful students only). venue and avoid inconveniencing many students. With the July exam There were two breaches of examination Re-evaluations are the most popular session readily approaching, Calgary rules and regulations during the April appeal requested and the demand has and many parts of Alberta were coping 2013 exam session. One student was increased substantially in the past few with flooding from heavy rains and the caught with a textbook on their lap

2012 – 2013 Annual Report 15 Academic Council Report Continued when the proctor returned from a very industry and our members is in place input to regulators on the appropriate brief washroom break. The student and will be implemented. use of Institute course material. was subsequently disqualified from the examination and suspended for General Insurance Essentials Saskatchewan Automobile nine consecutive examination sessions Licensing—Restricted Agent Course (three years). Another student was not December 2012 had a decrease in caught committing a breach, but was registrations of 7% from the previous In spring 2013, we began marketing our kind enough to submit their ’cheat year, April 2013 had a decrease of 12% Restricted Agent course for auto licence sheet’ between the pages of their and July 2013 registrations increased issuers in Saskatchewan. The products answer book. The student was similarly 1%. For the three exam sessions, total for this course include a textbook, disqualified from the examination registrations were down 17% from the exam forms and an online tutorial. and suspended for nine consecutive previous year. Local Institutes have The course is being offered through examination sessions (three years). reported that demand for the GIE classroom and distance learning has declined as some employers are options. To successfully complete the There was one breach of examination directing employees to pursue the CIP course and become a Restricted Auto rules and regulations during the July instead of the GIE to obtain a broader Agent, students must write the final 2013 exam session. As the case is and deeper education in insurance course exam and write the Insurance currently under appeal, no further details concepts and principles. Council of Saskatchewan’s bylaws exam. are available at this time. Both exams are administered by the A task force/working group has been Insurance Institute of Saskatchewan. The The Executive Committee, at the May established to explore stakeholder Restricted Auto course has run twice to- 2013 meeting, approved the On-line needs with respect to the GIE program date with a 100% exam pass rate. Examinations Project Plan and related and members. The task force has held funding, providing the opportunity to its first meeting and will report on Alberta Level Two Licence Course proceed with the succeeding stages progress to the Academic Council on of the project. With the subsequent potential revisions to the program. In January 2013, the Alberta Insurance signing of the contract with Yardstick, Council (AIC) introduced the new the software developer, the project A 2006 text edition of C81 General licensing requirements for brokers and continues to advance along several Insurance Essentials – Part 1 is in use and agents, including the revised curriculum fronts. Key components of the project a 2009 edition is used for C82 General for Level Two licensees, which includes being developed and tested include: Insurance Essentials – Part 2. In French, more commercial insurance components. exams creation (database; forms); exams a 2006 edition is used for both C81 and The course kit includes a course outline, delivery (software); exams distribution C82. The texts are accompanied by four textbooks (outlined below), and an (centres; proctors); exams marking; and an on-line tutorial. Minor revisions are online tutorial. The online tutorial contains IT integration (Yardstick; Aptify; Website). planned for both textbooks for the fall a self-assessment test, a discussion forum, of 2013 to make improvements and to and additional reference links. This was an appropriate juncture to keep pace with industry changes. change the name of the venture from t
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who might think they would be doing provinces and territories. In addition, Supplement their examinations in the same manner. completion of GIE or C11 Principles Computer-based examinations will be and Practice of Insurance satisfies level Life License Qualification Program held in proctored exam centres during one licencing requirements in some – LLQP business hours. jurisdictions. We continue to engage with provincial regulators in order Registrations for the academic year A Communications Plan introducing to monitor licencing and continuing September 2012 to August 2013 were computer-based examinations to the education requirements and provide down 2% over the previous year. English

16 The Insurance Institute of Canada Academic Council Report Continued registrations increased (50%) while been trained. In addition to public designed to be adapted for national French registrations declined (52%). course offerings, in-house courses have and/or provincial distribution beyond been customized and delivered in the original Ontario focus. English text editions in circulation are various locations across Canada. These 2003 plus a 2006 addendum for LLQP courses include: Online Skills Workshops Part A and 2013 for LLQP Part B. French text editions in circulation are 2003 plus Management Series Working with a new vendor, a new a 2010 addendum for LLQP Part A and suite of products was launched in 2013. 2005 plus a 2011 addendum for LLQP t
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their existing knowledge in areas of enhanced learning experience for Business/Management, Interpersonal/ students. Case studies have been Understanding Claims Insurance Communications and Computer Skills. incorporated throughout the eight Skills Series studies to provide students with Fellowship Program - Original Track realistic scenarios that will help reinforce There are currently two courses offered learning concepts. A five-part case study in this series developed in collaboration There are 3,136 students registered in is also included in the appendix, as an between the Insurance Institutes of the original track Fellowship program. overview of a financial plan, involving Canada and Ontario as well as the The number of graduates to-date is 144, insurance and other financial products Ontario Insurance Adjusters Association down 9% from the prior year. evolving over a number of years. An (OIAA). The two courses are: answer key and a glossary have been The number of Fellowship students included at the back of the book. t
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2012 – 2013 Annual Report 17 Academic Council Report Continued

Fellowship Program – Current balance the workload, decreasing the Election of FCIPs and CIPs overall reading load and refocusing Admission and Registration assignments to better reflect course Of the 144 original track Fellowship priorities, and posting additional graduates this year, 84 were elected Since program admission first opened example solutions to problems. by the Executive Committee in May, 5 on June 1, 2010, a total of 333 candidates with Honours. I am pleased to present have been granted admission to the new Communication Activities to the Board of Governors the names program. Some have chosen to defer the of 60 individuals for election as Fellow start of their first course. Overall focus has shifted from general Chartered Insurance Professionals awareness-raising to a benefits focus with who have successfully completed To-date, 200 candidates have completed a call to action. A number of initiatives the requirements of the original F510 Strategy in the P&C Insurance and activities include: track Fellowship program, 5 who Sector (spread over six semesters); 125 have achieved an Honours standing. have completed F520 Leading in the t
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Additionally, 2 Fellows have completed Insurance World (five semesters); 61 have quiz was launched in summer Continuing Education Certificates. completed F530 Financial Management 2013, highlighting the benefits of for Insurance Leaders (four semesters); the program and clarifying what Of the 977 CIP graduates this year, 649 36 have completed F540 Enterprise Risk candidates can expect. The aim is from the December 2012 and April 2013 Management (ERM) in the Insurance to enhance retention by helping sessions were elected by the Executive Sector (two semesters); and 15 have potential candidates understand how Committee in May, 5 with Honours. It completed F550 Emerging Issues: best to prepare for the program. is my pleasure to present the names Implications for the P&C Insurance t
Two videos are in use (one in English, of 328 individuals from the July 2013 Leader (one semester). One small French one in French) featuring high-profile session that have successfully completed class of F510 Strategy was also run in industry executives discussing the FCIP the requirements of the CIP program winter 2013, with five candidates. program as professional development for election as Chartered Insurance for the insurance industry. Professionals, 7 of whom have achieved For the Fall 2013 semester, we have 39 t
The Institute continues to participate in an Honours standing. candidates registered for F510 Strategy the Learning Council HR/VP meetings in English and 8 registered in French; to promote the program at the We extend our congratulations to 31 registered for F520 Leadership; decision-maker level. At the request of all graduates on their tremendous 27 registered for F530 Financial the industry HR/VP group, the Institute achievement. To those who have Management; 12 registered for F540 attended their May 2013 meeting. attained the excellence of an ERM; 19 registered for F550 Emerging t
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members and the CIP Sub-committee new courses and other developments members. We extend our thanks to them Feedback also shapes course updates have led to editorial coverage on for the time and effort they contribute. and enhancements, such as revising the several occasions. Additional releases scheduling and structure of discussion are planned to highlight the first and assignment requirements to better completion of the capstone course.

18 The Insurance Institute of Canada Academic Council Report Continued

The Academic Council members are: Balu Naidu, B. Comm., FCIP, CRM The Insurance Institute Staff are: Granite Claims Solutions Chair Toronto, Ontario Peter Hohman, MBA, FCIP, ICD.D Michael Wills, FCIP President and CEO Ironshore Canada Ltd. Valerie O’Connell, FCIP, CRM Toronto, Ontario Marsh Canada Limited Ted Hellyer, FCIP, CRM St. John’s, Newfoundland Vice President, Programs Manjit Biring, MBA, FCIP Intact Insurance Company Justin Potago, MBA, FCIP, CRM Neil Toffick, MEd, BA, CIP Vancouver, BC Ultramar Ltee Registrar and Senior Director, Examinations Montreal, Quebec Ron Bouwmeister, FCIP Tino Corsetti, MBA, BA Farmers Mutual Insurance Company Andrew Ross, B.Comm. (Hons.), FCIP, CRM Senior Director, Academic Programs Lindsay, Ontario Marsh Canada Limited & Product Development Winnipeg, Manitoba Isabelle Circé, MBA, FPAA I would like to thank Peter Hohman, La Capitale assurances generales The CIP Sub-Committee members are: MBA, FCIP, ICD.D, Neil Toffick, MEd, Montreal, Quebec BA, CIP, Ted Hellyer, FCIP, CRM and Chair Tino Corsetti, MBA, BA, of the Institute Natalie Dupuis, FCIP, CRM Ron Bouwmeister, FCIP staff for their assistance and support RBC General Insurance Company Farmers Mutual Insurance Company throughout the year. Mississauga, Ontario Lindsay, Ontario Respectfully submitted, Sharon Greenidge, CIP, CRM Rob West, BASc, PEng, CIP Willis Canada Inc. Travelers Canada Toronto, Ontario Toronto, Ontario Michael Wills, FCIP Chair, Academic Council Mary Kelly, Ph.D., CRM Cindy Duncan Wilfrid Laurier University Baird MacGregor Insurance Brokers Inc. Waterloo, Ontario Toronto, Ontario

Doug Laurin, BBA, FCIP Jacquie McCloy-Pell, FCIP The Boiler Inspection & Insurance Peterborough, Ontario Company Toronto, Ontario

2012 – 2013 Annual Report 19 National Awards 2012–2013

Fellowship The Centenary Excellence Award Top Student – Advanced Standing Credits The Knollys Shield Award Lynda Crawford, FCIP Top Student – Underwriting Major Insurance Corporation of BC, Victoria, BC No recipient Sponsor: Wawanesa Mutual Insurance Company Sponsor: Aviva Canada Inc. Amount or Prize: $1,000 cheque & Acrylic Award Amount or Prize: $1,500 cheque & Acrylic Award The Centennial Award The James Richardson Award Top Student – FCIP Ontario Top Student – Management Major Valerie Yampolsky, FCIP Echo Yan, FCIP State Farm Insurance, Oakville, ON The Co-operators, Calgary, AB Sponsor: Insurance Institute of Ontario Sponsor: Insurance Institute of Canada Amount or Prize: $750 cheque & Acrylic Award Amount or Prize: $1,500 cheque & Acrylic Award The Fellows’ Award The Robert Fisher Clark Award Top Student – FCIP Toronto Top Student – Claims Major Valerie Yampolsky, FCIP Jennifer Smith, FCIP State Farm Insurance, Oakville, ON Economical Insurance, Kitchener, ON Sponsor: The Toronto Fellows of the CIP Society - Ontario Sponsor: Swiss Reinsurance Company of Canada Amount or Prize: $1,000 cheque & Marble Plaque Amount or Prize: $1,500 cheque & Acrylic Award New Track Fellowship Program Award The Risk and Insurance Management Society - Canada Award Joanne Arenas, CIP Top Student – Risk Management Major Northbridge Commercial Insurance Co., Toronto, ON Sophie Vanasse, FPAA Sponsor: The Insurance Institute of Canada Groupement des assureurs automobiles, LaPrairie, QC Amount or Prize: $1,000 Sponsor: Risk and Insurance Management Society Amount or Prize: $1,500 cheque & Acrylic Award Benjamin Rowe, CIP Northbridge General Insurance Co., Scarborough, ON The Colin Atkinson Memorial Prize Sponsor: The Insurance Institute of Canada Runner-up – Underwriting Major Amount or Prize: $1,000 No recipient Sponsor: Facility Association Continuing Education Amount or Prize: $750 cheque & Acrylic Award The Daphne Mullaly Award The Insurance Bureau of Canada Award Top Student – Continuing Education Runner-up Students – Management Major Jean Dutot, FCIP Sponsor: Insurance Bureau of Canada Intact Insurance Company, Strathroy, ON Amount or Prize: $750 cheque & Acrylic Award Sponsor: Insurance Institute of Canada Amount or Prize: $700 cheque & Small Plaque Etsuko Kaji-Holley, FCIP Northbridge General Insurance Co., Vancouver, BC CIP – Open Prizes Lisa Boone, FCIP Wawanesa Mutual Insurance, Winnipeg, MB The Ralph Sketch Prize Gold Prize Winner – Top Student The Canadian Insurance Claims Managers’ Association Prize Anna Mosenkova Runner-up Student – Claims Major Munich Reinsurance Company, Toronto, ON No recipient Sponsor: Lombard Canada Sponsor: Canadian Insurance Claims Managers’ Association Amount or Prize: $750 cheque & Acrylic Award Amount or Prize: $750 cheque & Acrylic Award

20 The Insurance Institute of Canada National Awards 2012–2013

SCM -The School of Loss Control Technology Prize CIP – Five Completed Courses Silver – 1st Runner-up Student Quincy Hoi-Tao Ng Gerald E. Hackett Memorial Prize Intact Insurance Company, Calgary, SA Top student First Five CIP Courses (based on exam results) Sponsor: SCM Risk Management Services Inc. Megan Elizabeth Nyland Amount or Prize: $500 cheque & Acrylic Award Aviva Canada Inc., London, ON Sponsor: Crawford Adjusters Canada CIP Bronze Prize Amount of Prize $375 cheque & Acrylic Award Bronze – 2nd Runner-up Student Shannon Colleen McEwen CIP – Full-time Program Insurance Corporation of BC, Vancouver, BC Sponsor: Zurich Canada The Frank Dougan Prize Amount or Prize: $400 cheque & Acrylic Award Top Graduate of Full-Time program Rachel Ruixia Cheong The Honorable Order of Blue Goose International Prize CMW Insurance Services, Burnaby, BC 3rd Runner-up Student Sponsor: Morris & MacKenzie Inc. Bonnie Lynne Braniff Amount or Prize: $500 cheque & Acrylic Award Intact Insurance Company, Victoria, BC Sponsor: Blue Goose International The Tretiak Memorial Prize Amount or Prize: $300 cheque & Acrylic Award Best 1st year student in Full time program Angela Pepin CIP – Restricted Prizes Edmonton, AB Sponsor: Insurance Institute of Canada The Independent Broker Prize Amount or Prize: $250 cheque & Acrylic Award Top Graduate – Independent Broker Ruby Thomas CIP – First Year Clarke-Slights Insurance Brokers Ltd, Scarborough, ON Sponsor: Insurance Institute of Canada The Kenneth E. MacLeod Prize Amount or Prize: $300 Cheque & Acrylic Award Best performance by a 1st year student Jakub Marek Chimielnik The Canadian Independent Adjusters Association Prize Toronto, ON Top Graduate – Independent Adjuster Sponsor: State Farm Insurance Company Tyler Rafter Amount or Prize: $250 cheque & Acrylic Award Cunningham Lindsay, Ottawa, ON Sponsor: CIAA The L.L. Rooke Memorial Prize Amount or Prize: $300 Cheque & Acrylic Award Best Performance by a 1st year student Ellen Campbell The Canadian Board of Marine Underwriters Prize Aviva Canada Inc., Toronto, ON Top Graduate – Independent Adjuster Sponsor: Dominion of Canada General Insurance Jacqueline Goodard Amount or Prize: $250 cheque & Acrylic Award Coast Underwriters Ltd, Toronto, ON Sponsor: CBMU General Insurance Essentials Amount or Prize: $300 Cheque & Acrylic Award Bobbie Parks Award The Reinsurance Research Council Prize Top Graduate Top Graduate - Reinsurance Katie Victoria Harnum Anna Mosenkova Johnsons Inc, St John’s, NL Munich Reinsurance Company Sponsor: CAIW Toronto, ON Amount or Prize: $250 cheque & small plaque Sponsor: The Reinsurance Research Council Amount or Prize: $500 cheque & Acrylic Award Canadian Association of Insurance Womens’ Prize 1st Runner-up Tracy Hegg Penner Wawanesa Mutual Insurance Company. Winnipeg, MB Sponsor: CAIW Amount or Prize: $175 cheque & small plaque

2012 – 2013 Annual Report 21 Registration Statistics CIP Program

Total Registration Graduates

24,000 2013 = 19,115 1,800 2013 = 978 2012 = 18,768 2012 = 888 2011 = 18,851 2011 = 875 23,000 1,600 2010 = 18,582 2010 = 822 2009 = 18,436 2009 = 829 22,000 1,400

21,000 1,200

20,000 1,000

19,000 800

18,000 600

17,000 400

16,000 200

15,000 0 2009 2010 2011 2012 2013 2009 2010 2011 2012 2013

Distance Learning Registration In-Class Registration

10,000 2013 = 6,106 20,000 2013 = 11,176 2012 = 5,971 2012 = 11,071 2011 = 6,299 9,000 18,000 2011 = 10,658 2010 = 6,501 2010 = 10,137 2009 = 6,542 2009 = 10,039 8,000 16,000

7,000 14,000

6,000 12,000

5,000 10,000

4,000 8,000

3,000 6,000

2,000 4,000

1,000 2,000 2009 2010 2011 2012 2013 2009 2010 2011 2012 2013

22 The Insurance Institute of Canada Registration Statistics CIP and FCIP Programs

Fellowship Students by Course

(Completed or Registered) – excluding 2012-2013 Graduates

Province 1 2 3 4 5 6 7 8 9 10 Total IADQ (Region de l’Est) 23 16 11 13 4 12 5 10 2 4 100 IADQ (Region de l’Ouest) 61 42 31 21 14 31 18 15 1 19 253 British Columbia 110 69 57 35 39 19 24 16 15 20 404 Manitoba 12 5 14 8 4 9 5 6 3 5 71 New Brunswick 35 12 12 8 5 11 3 8 7 5 106 Newfoundland 14 11 6 1 3 1 5 1 2 4 48 Northern Alberta 77 41 32 29 20 13 11 14 6 4 247 Nova Scotia 40 13 6 11 10 9 9 4 1 3 106 Ontario 362 177 218 117 102 124 102 69 52 69 1392 Prince Edward Island 3 2 0 1 0 3 1 1 1 0 12 Saskatchewan 16 5 3 5 11 7 3 6 1 5 62 Southern Alberta 83 43 39 32 25 33 30 17 12 15 329 Total 836 436 429 281 237 272 216 167 103 153 3130

Fellowship Graduate by Major Fellowship Graduates by Major Management 60 Claims 4 Underwriting 4 Risk Management 73 Broker 3 Total 144

Total Registrations for Each Institute from December 2012 to July 2013 (figures in parentheses refer to 2011–2012) ellowship Graduates by Major Province CIP Courses G.I.E. Courses Total Change 2011-2012 2010-2011 2011-2012 2010-2011 2011-2012 2010-2011 +/- % I.A.D.Q. (Est) 324 243 0 1 324 244 80 32 I.A.D.Q. (Ouest) 895 847 11 7 906 854 52 6 Ins. Inst. of British Columbia 2,226 2,303 6 1 2,232 2,304 -72 -3 Ins. Inst. of Manitoba 556 456 34 44 590 500 90 18 Ins. Inst. of New Brunswick 529 529 1 2 530 531 -1 0 Ins. Inst. of Newfoundland 119 116 2 0 121 116 5 4 Ins. Inst. of Northern Alberta 1,194 1,182 6 6 1,200 1.188 12 1 Ins. Inst. of Nova Scotia 665 597 26 55 691 652 39 6 Ins. Inst. of Ontario 10,917 10,681 319 320 11,236 11,001 255 2 Ins. Inst. of P.E.I. 37 44 2 8 39 52 -13 -22 Ins. Inst. of Saskatchewan 603 609 0 2 603 611 -8 -1 Ins. Inst. of Southern Alberta 1,050 1,161 9 6 1,059 1,167 -108 -9 Total 19,115 18,768 416 452 19,531 19,220 311 2

2012 – 2013 Annual Report 23 Registration Statistics Fellowship Program – New Track

FCIP Candidates by Institute 2012-2013 (all courses) Fellowship Graduates by Major IADQ (Region de Ouest) 6 IADQ (Region de l’Est) 1 British Columbia 17 Manitoba 0 New Brunswick 4 Newfoundland 1 Northern Alberta 9 Nova Scotia 7 Ontario 85 Prince Edward Island 0 Saskatchewan 2 Southern Alberta 13 Total 145

Results by Course 2012-2013 Fellowship Graduates by Major Successful Unsuccessful Total F510 70 0 70 F520 47 1 48 F530 32 6 38 F540 36 0 36 F550 15 0 15 Total 200 7 207

24 The Insurance Institute of Canada Professionals’ Council Report

Bob Tisdale, MBA, FCIP, CRM Divisional Vice-Chair, Professionals

I am pleased to provide this update on discounts redeemable at over 6,000 t
Delivery Methods – In keeping with the status and activities of the CIP Society locations and online. The program the findings from last year, members and the Career Connections Program. is promoted to members through answered that they are ’interested’ or e-blasts and ADVANTAGE Quarterly and ’extremely interested’ in all delivery CIP SOCIETY continues to engage more than a third methods we suggested: in-class (42%), of the member base. on-line webinars (55%), on-demand This Board of Governors’ meeting marks courses (60%), as well as self-study the 15th anniversary of the forming of Membership Survey (43%). This representation across the the CIP Society on October 29, 1998. board suggests that members are ready I am pleased to provide this annual Each year, we survey our members to receive instruction in different ways update on the status and activities of as a means of benchmarking the and that the CIP Society can consider the CIP Society and its four main areas members’ satisfaction with the benefits alternatives to the in-class seminars that of programs and services: Membership, and services offered. With a survey it has predominantly offered. Professional Development, Information response rate of 18.6% (2,826 members) t
Factors Affecting Motivation – The Resources and Promotion. the results provide sound data and Council continues to be interested in are representative of the general determining what factors motivate MEMBERSHIP membership (and in keeping with the members to participate in a course, demographic research findings). Data seminar or other professional The CIP Society is proud to report, as relevant to the local Chapters/Institutes development activities. This year, we we enter our 15th year, that the total is passed along to local managers amended the question to include number of members for the 2012/2013 for their information and action. The new motivation factors in an effort membership year, as at May 31, 2013, highlights of the November 2012 to more accurately identify reasons topped the 17,000 mark, with a total of membership survey include: members participate. Almost half of 17,025 members compared to 16,326 for t Professional Development Offerings respondents (45%) chose ’technical the previous membership year. This total – Each year, we ask members what skill development’ as the main factor is comprised of 13,689 CIPs and 3,336 FCIPs. topics they are interested in pursuing that motivates their participation in for their professional development professional development. That’s MemberPerks Program with the CIP Society. As we did over and above career development last year, the survey included key (30%) and licensing or employer The CIP Society continues to offer themes as prompts for members. requirements (30%). members access to the MemberPerks Respondents indicated that they are t
Suite of Services – Questions on the program, as it has since 2007. Today interested in ’claims case studies’ importance of, and satisfaction with, the program offers over 1,200 perks — (60%), ’new insurance products’ (56%) the suite of services offered by the from brand name stores to local shops and ’emerging technologies and CIP Society have been asked since all across Canada —with exclusive emerging risks’ (55%). 2007. The levels for both measures are

2012 – 2013 Annual Report 25 Professionals’ Council Report Continued

consistent over time, respondents rank going forward in light of social media Each year the nominations are open from the following services highest in terms and opportunities to generate greater March 1 to June 1. Selection is made in of the most important and in terms of awareness with the membership, the June/July, and the chosen leaders are overall satisfaction: legal updates, each industry and with consumers. notified in August. Each year’s leaders of the ADVANTAGE series of information are announced to the industry through resources (the Daily, Monthly and PROFESSIONAL DEVELOPMENT news releases and advertising in the trade Quarterly services), and advertising and magazines in early Fall, and profiles and promotion of the designation. National Leadership Awards pictures are posted to the CIP Society t
Advantage Daily – This year we Program web site. The National Leadership Awards asked members to indicate whether are presented at the appropriate local they subscribe to an e-newsletter The National Leadership Awards convocations, at which time our Leaders specific to the P&C insurance industry, Selection Committee is pleased to will receive a distinctive one-of-a-kind and to identify which one was their announce 5 honourees of the 2013 handmade sculpture and be inducted primary source of e-news. While Leadership Awards: into the CIP Society Leadership Circle. roughly two-thirds of the respondents (62%) indicated subscribing to an Established Leaders: By celebrating the leadership qualities e-newsletter specific to the industry, of CIPs and FCIPs, we will contribute to over half of the respondents (57%) Ginny Bannerman, MBA, CIP greater awareness of the designations and indicated that ADVANTAGE Daily is their VP Finance West a greater profile for our members within main source of e-news for the industry. Intact Insurance, Calgary, AB the industry and in their communities. t
National Leadership Awards – In terms of promoting the National Leadership James Cameron, FCIP, CRM, C. Arb. To celebrate our leaders, and as part of Awards, this year we asked members President the 15th anniversary celebrations for the to rate the success of the program in Cameron & Associates Insurance Society and the 5th anniversary of the raising the profile of the CIP Society, Consultants, Toronto, ON Leadership Awards Program, a plan has Institute designations, and industry been developed to bring our leadership leaders: 45% of respondents rated Emerging Leaders: honourees together in April 2014 for the the program ’successful’ or ’extremely first gathering of the Leadership Circle. successful’; 39% rated the program Anne-Marie Deschênes, CIP, CRM, AIB These leaders will be invited to participate as neutral (neither successful nor Marketer in a roundtable discussion on topics unsuccessful). Aon Risk Solutions, Montreal, QC relevant to the Society and our members: t
Promoting Professionalism and the leadership, professional ethics, mentoring, Designation – This year we asked Lindsay Mackenzie, B. Econ., FCIP, CRM and future initiatives of the Society, etc. members to indicate their awareness Commercial Lines Manager about what we already do in terms Intact Insurance, Mississauga, ON Professional Ethics of advertising and promoting the designation, and to rate our success Tammie Norn, FCIP Since 2007, the CIP Society has published at doing so. Only 33% indicated that CEO 30 columns on ethical discussions in they were ’aware’ or ’extremely aware’ ProFormance Group Inc., Pickering, ON a national trade magazine, initially in of the advertising and promotional Canadian Insurance Top Broker magazine activities of the CIP Society, and only This year’s recipients bring the number and now, since November 2011, in 37% think that the CIP Society is of leaders inducted into the CIP Society Canadian Underwriter. The sub-committee ’successful’ or ’extremely successful’ Leadership Circle up to 23. (10 Established, and advisory network meet annually at advertising and promoting the 13 Emerging): 2009 (8), 2010 (6), 2011 (4), to brainstorm for column topics. These designation. As a benchmark, these 2012 (5). columns continue to position the CIP findings will help us monitor feedback Society as actively engaged in evolving in future surveys, while we work to This year’s recipients bring the total the ethical thinking and practice of our increase the awareness of our current number of leaders inducted into the CIP members and the insurance community. activities among the members, as well Society Leadership Circle since 2009 up to In addition, the articles are available on the as review the promotional campaign 28 (12 Established, 16 Emerging). CIP Society website for all.

26 The Insurance Institute of Canada Professionals’ Council Report Continued

Rhind Scholarships Continuous Learning for graduates Informational Webinar Series: – PROedge Seminars + other offerings ADVANTAGE LIVE The Rhind Scholarship Program has been offering four $1,000 scholarships PROedge Seminars: The council endorsed a plan to develop a annually since 2003 and to date has series of webinars as part of the Society’s awarded 25 scholarships.The criteria for Boiler and Machinery now called 15th anniversary celebrations. The first of selection are based on three cascading Equipment Breakdown Insurance: nine webinars is planned for October 15th, tiers: Spearheaded by a team of BI&I with the rest scheduled monthly on or t
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last year. who are pursuing post-secondary Advanced CIP Certificate: education in a field that focuses Demographic Research Seminars: Feedback from members suggests directly on, or that would impact As part of the Institute’s demographic that there is an opportunity for an significantly on, the property and research project, the CIP Society educational offering that sits between casualty insurance industry and/or presented 10 seminars featuring Richard the CIP and FCIP programs. The Council related financial services. Loreto, President of R.A.L. Consulting Inc. has endorsed the concept of a program and author of the final reports, in major that would allow CIP graduates to This year’s recipients of scholarships are: cities from February to April 2013. complete additional CIP courses and earn a certificate of completion. A task t

Elizabeth Gallant (CIP Society Professional Ethics: force will consider options and provide member pursuing continuing An in-class seminar and on-line course, recommendations to an upcoming professional development; as well as the business plan for delivery, Council meeting. Saint John, NB); have been in progress for much of the t

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The Council previously agreed that high value homes. The idea would be Society member Roxanne Gaetz; the CIP Society should continue to capitalize on existing content in CIP Leduc, AB). to develop and deliver, in a timely texts and to present niche insurance and effective way, new continuing areas in an interactive, online course Promotion of the scholarship program education/professional development/ making the learning easily accessible. is included in ADVANTAGE Daily, in the lifelong learning opportunities that This opportunity remains in early Spring issue of ADVANTAGE Quarterly, are appropriate to the membership. To development phase and will be discussed and is featured on the website. The achieve this objective in a customer- further at future council meetings. annual application deadline for the focused manner, it is acknowledged Rhind Scholarships is May 31 and that we will need to think in broader INFORMATION RESOURCES notification to scholarship winners terms than the traditional “nationally takes place in July. This fund is developed/locally delivered” seminar The ADVANTAGE of membership is sponsored through proceeds of our (PROedge) series. At the Council’s the availability of Information Services affinity credit card partnership with meetings this year, three such for members on a DAILY, MONTHLY MBNA Canada. opportunities have been discussed: and QUARTERLY basis. And as the

2012 – 2013 Annual Report 27 Professionals’ Council Report Continued membership survey confirms, these are to connect a trends paper with an PROMOTION valued benefits of membership. upcoming webinar, as a preliminary source of information. Promoting the Designations ADVANTAGE Daily: the news in brief – Consumer Advertising Campaign ADVANTAGE Quarterly: the pulse of (Designation and Grad Ads) It has been a long-standing goal the industry over the last year to upgrade the way National Advertising – National Business we create and distribute the daily The newsletter continues to provide and Lifestyle Magazines e-newsletter. A new provider and a vehicle to promote the CIP Society, software has been determined and profile members, and advertise member Consumer advertising in magazines is moving forward over the next few programs and services. Articles in will continue again this year, with months, with an anticipated re-launch upcoming issues will promote the 15th ads appearing in Canadian Business, of ADVANTAGE Daily likely taking place anniversary of the Society, 10th anniversary Corporate Risk Canada, enRoute in January 2014. At that time, in terms of Rhind Scholarships, 5th anniversary of magazine, Maclean’s, ROB Magazine, and of creating the e-newsletter, we will be the National Leadership Awards, emerging Les Affaires. giving it a face-lift with a new layout, trends papers and ethics columns, as well shorter headlines, with hyperlinks as other programs and services. Local Advertising that bring members in and link to the website. CIP Society Web Site In the past year, using national creative, www.insuranceinstitute.ca/cipsociety several local Institutes/Chapters promoted Additional elements are under the designations and our new graduates in consideration for the weekly French With the launch of the new Institute local business magazines, local newspapers version of news, while still continuing website in June, the CIP Society section and other promotional vehicles. Going to provide the link to the FlashFinance has been integrated into the main site. forward our promotional strategy will be news on our website. The new site is well-designed, intuitive reviewed as we incorporate more public and offers a number of new features relations and social media initiatives into ADVANTAGE Monthly: emerging that makes it easier for members to find the marketing mix. trends and issues what they are looking for and to access all of our programs and services. Promoting the Society – Networking We continue to produce a monthly Events trends paper on a hot topic in the Dictionary of Insurance industry. There are currently more The Local Institutes/Chapters offer a than 60 papers on the website. The The dictionary project – to update variety of networking events to bring papers are positioned as a source from the current version (a 1991 edition) the community of graduates and of information on a topic, giving a and publish a revised dictionary of insurance together throughout the broad perspective, and providing a insurance terms -- was initiated by the year. These include: golf tournaments good starting point for research, with CIP Society with a call for volunteers and volleyball tournaments; cocktail additional resources listed should in an issue of ADVANTAGE Quarterly. parties; group outings to theatre and members want to delve into the We are pleased to say that the new other entertainment; skating, bowling, issue further. Dictionary has been printed and is and billiards parties and minor league now available, with thanks to the hockey games; and annual special Going forward, with greater search Institute’s Academic Programs & Product charity events like Battle of the Bands capabilities within the new Insurance Development department that was (Vancouver and Edmonton) and Institute website, including the CIP involved in the review and publishing Starlight Insurance Gala (Toronto). Society, we hope that members will stages and moved the resource through search for key words or topics and will its final steps. At its September meeting, PROMOTING CAREERS IN INSURANCE come upon this extensive library of the Council commended the work on – CAREER CONNECTIONS trends papers. The new website will the printed dictionary and endorses have better analytics to help identify plans going forward for this resource Since 2003, Career Connections has numbers of members sourcing these tool to be available as an online edition, taken the lead in promoting awareness pages. As well, it may be appropriate and potentially a mobile application. about the rewarding and varied

28 The Insurance Institute of Canada Professionals’ Council Report Continued careers available in insurance. During help tell the story of insurance to youth t
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2012 – 2013 Annual Report 29 Professionals’ Council Report Continued

2. PUTTING A FACE TO THE INDUSTRY in 98 schools across the country, (such as mock interviews and speed > Engaging our messengers introducing careers in insurance to networking), which were extremely more than 6,000 students. successful. AMBASSADORS In terms of career fairs targeted at CAREER CHANGER CAREER FAIRS t
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69 general and business career fairs Career Educators and Employers the Program reaching potentially 75,000 students (CACEE), Career Connections t

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30 The Insurance Institute of Canada Professionals’ Council Report Continued

Messaging Enhanced | Promotional t
And more than 2,500,000+ site, and finding it useful. All other Campaign Expanded impressions of Career Connections promotion (including from Facebook, messaging through our online Twitter and LinkedIn, and YouTube) PRINT & ONLINE ADVERTISING AND presence at talentegg.ca and leads visitors back to the website for EDITORIAL other websites more information, so it is rewarding to see it being an effective resource: Each year we conduct a print and SOCIAL MEDIA t
Over 37,000 unique visitors this year online promotional campaign t
Over 4500+ unique users per month targeted at high school, college and Career Connections was excited to roll t
25% of users spend more than 3 university students in magazines and out the first year of our social media minutes on the site on websites like: jobpostings, Youthink, strategy. Our objectives have been t
20% of visitors return 2 – 5 times TalentEgg, Career Options, publications to (a) insert a ’careers in insurance’ associated with career fairs, and those message where virtual career 4. WORKING TOGETHER TO ATTRACT promoting large scale events in major conversations are happening; and (b) THE EMPLOYEES OF THE FUTURE publications like Toronto Star and to make information about careers in > Generating awareness in our Business in Vancouver. insurance accessible either through industry | Increasing our network social platforms or by driving visitors In addition to placing advertisements in to our website. ROUNDTABLE DISCUSSION WITH HR these publications, Career Connections RECRUITERS has supplied Ambassadors/subject Since the end of September 2012, we matter expertise for interviews for have created the following platforms, This year, Career Connections feature articles related to insurance supported with messaging, engaged continued hosting roundtable careers, demographic challenges in conversations when happening, discussions with HR recruiters in faced by the industry and recruitment/ and generated ’calls to action’ through Vancouver and Toronto in June retention. These articles appeared in social ad campaigns: (tied to our Toast our Success addition to our regular advertising t
YouTube channel > 22,000+ ’views’ events), but also added Calgary, initiatives and demonstrate that our of our 25 videos Edmonton and Kitchener in the media relationships extend beyond t
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career fair outreach is generating Connections’ hosted events, to had the opportunity to read two this call to action) meet their hiring needs. Plans are great articles published, thanks to currently underway to schedule our partnership with TalentEgg, “Consider a career in insurance” dates for the next roundtables in in Metro magazines distributed and “Like us on Facebook” social ad November/December. free to commuters in Winnipeg, campaigns > targeting post-secondary Saskatoon, Ottawa, Regina, students and graduates as well as INDUSTRY CONNECTIONS London, Halifax, Edmonton, career changers, we posted online Calgary, Vancouver and Toronto ads in 2 time periods for 2 weeks Career Connections was once again t
 
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600,000 post-secondary WEBSITE Ontario Insurance Adjusters Association readers of 9 issues of magazines (OIAA) Conference in February. Last received information about careers Career Connections is pleased to see year’s presentation was so well in insurance that career seekers are finding our received that we were asked back.

2012 – 2013 Annual Report 31 Professionals’ Council Report Continued

The presentation showed the attend’ meeting for the college IN CONCLUSION career video and Forces of Nature coordinators in supporting the video, explored the demographic experience of the full-time students. The success of Career Connections’ composition of the insurance outreach and employers’ hiring is reflected industry, mapped out possible career RESOURCES AT THE READY in the Insurance Institute’s demographic pathways with a focus on claims, research studies that demonstrate presented strategies for effective Career Connections is pleased to significant increase in recruitment, networking/job search and tips see an increase in the number of particularly of youth, since 2007. for maximizing the opportunities employers who are using our resources available at the OIAA Conference or asking for copies or linking to our This is a good news story for Career (eg. Job Fair with OIAA member resources online. Working together Connections and the industry. But as the organizations, luncheon, etc.). 150+ we can tell ’the wonderful and demographic research also demonstrates, students and faculty found the inclusive story’ about the industry the search for motivated people presentation to be very informative. that is engaging career seekers about continues as significant retirements are careers in insurance. Our “Careers in still to come. Competition for talent Career Connections also, once again, Insurance” career pathing resource, within a smaller youth pool means we participated in the Job Fair portion recently redone to tell a similar story as will have to diversify our recruitment of the OIAA conference and was able the augmented website, is particularly efforts. And retaining both existing and to engage participating students in popular. mature employees is more vital than ever. further discussion about their career Talent, like technology, will revolutionize path, next steps and honing their REPUTATION AS SUBJECT MATTER the workforce over the next 10 years. job search skills. This engagement EXPERTS Career Connections is ready to bring opportunity and partnership resulted responsiveness and creativity to the in further exposure in the OIAA Career Connections is fielding more ongoing conversation and to working publication – Without Prejudice. and more requests from career seekers, with the insurance industry to meet the career counselors, HR representatives, needs of tomorrow’s workforce. In terms of other trade magazines, the and industry representatives. Institute and Career Connections have It has been my pleasure to work with the had the opportunity to run a series of We are pleased that we are seen CIP Society National Council members articles in Canadian Insurance Top Broker as a source of information and and members of our sub-committees. magazine. Articles from the October experience. From career changers or I am proud of the progress made to 2011, March 2012, June, September, Internationally Trained Professionals date and the offerings available to CIP November 2012 issues are available on (ITPs): Requests are increasing for more Society members. The programs and the Career Connections website www. in-depth consultation and support in services available offer members great career-connections.info > News & connecting to the industry; even from value and benefit to their careers and the Events > Articles. those already working in the industry. industry. I am confident that the growth We continue to monitor such requests. in the last fifteen years establishes a Career Connections also co-hosted strong and vibrant vision for the future the second annual meeting of Our HR and industry partners continue as the CIP Society continues to advance coordinators of the full-time insurance to look to Career Connections to lend the education, experience, ethics and programs. Just in its second year, expertise and to advise on campus excellence of industry professionals. this forum facilitates a sharing of recruitment, expand reach to career information and opportunity to seekers/changer audiences and discuss common issues shared among discuss ways to increase the visibility the college coordinators related to of their recruitment postings. We students’ experience in the program have seen a rise in the requests for and career readiness upon graduation. Insurance Institute/Career Connections Career Connections is pleased to be voice at internal career planning/ a part of what has become a ’must- recruitment events.

32 The Insurance Institute of Canada Professionals’ Council Report Continued

The CIP Society National Council Ethics Sub-Committee Rhind Scholarship Sub-Committee members are: Chair: Members: Chair: Andrew Clark, CAIB, CRM, FCIP Darrell Mack, BAC, FCIP Bob Tisdale, MBA, FCIP, CRM Toronto, ON Saskatoon, SK Markham, ON Members: Mark MacDonald, B. Comm, FCIP, CRM Members: Halifax, NS Nadine Austin, FCIP Giovanna Alvaro, B.Comm, CIP Toronto, ON Miriam Weerasooriya, BBA, FCIP, CRM Montreal, QC Maurice Audet Miles Barber, B.Comm (Hons), FCIP, CRM Toronto, ON I also extend my thanks to Peter Hohman, Winnipeg, MB MBA, FCIP, ICD.D, Ted Hellyer, FCIP, CRM, Joanne Brown, CIP and Margaret Parent, BA, for their Patrick Bouchard, PAA Toronto, ON guidance and support. Québec, QC Marissa Warner Respectfully submitted, Andrew Clark, CAIB, CRM, FCIP Kitchener, ON Toronto, ON Leadership Awards Selection Bob Tisdale, MBA, FCIP Vicky Collins, FCIP Sub-Committee Chair, Professionals’ Council Mississauga, ON Chair: Mark MacDonald, B. Comm, FCIP, CRM Halifax, NS Paul Féron, FCIP, CRM London, ON Darrell Mack, BAC, FCIP Saskatoon, SK Members:

Edward Novak, BA (Hons), CIP Brian Gough, FCIP, CLA, FCIAA Vancouver, BC Bedford, NS

Julie Pingree, CIP Jamie Hotte, FCIP Toronto, ON Edmonton, AB

Lee-Ann Vansteenkiste, BA (Hons), CIP Denis Allard, BAA, FPAA London, ON Montreal, QC

Miriam Weerasooriya, BBA, FCIP, CRM Carla Blackmore, FCIP, CRM Toronto, ON Toronto, ON

Beth Pearson, CIP Hamilton, ON

2012 – 2013 Annual Report 33 Appendix A

Appendix A – List of Post-Secondary Schools and Activities during 2012-2013

General Business Careers in Careers in Insurance Career Post Secondary Institution Career Career Presentation Insurance Presentation(s) Development Fair(s) Fair(s) Panel Fair Panel(s) Activities*

Western Canada BCIT t



t t Camosun College t




Grant MacEwan University t




t Lethbridge College t Okanagan College t Saskatchewan Institute of Applied Science & Technology (SIAST) t


Simon Fraser Univeristy - including Beedie School of Business t t t t Southern Alberta Institute of Technology t University of Alberta t University of British Columbia - Okanagan t University of British Columbia - including Sauder School of Business t t t t University of Calgary - including Haskayne School of Business t t t University of Lethbridge t University of Manitoba t University of Northern British Columbia t University of Regina t University of Saskatchewan t University of Victoria - including Gustavson School of Business t t University of Winnipeg t Ontario Algonquin College t Brock University t t Canadore College t Carleton University t Centennial College t t Contestoga College t Fanshawe College t t t t Lakehead University t t Laurentian University t McMaster University t Mohawk College (including @ Sheridan) t t Niagara College t Nipissing University t Queen’s University t t t Ryerson University - including Ted Rogers School of Management t t t Seneca College t t t Sheridan College t St. Clair College t Trent University t University of Guelph t University of Ottawa t University of Toronto - including Rotman School of Management t t University of Toronto At Mississauga t University of Toronto At Scarborough t University of Waterloo t University of Western Ontario t Univeristy of Windsor t UOIT t Wilfrid Laurier University t t t t York University – including Schulich School of Business t


t Québec Concordia University – John Molson School of Business t t t t McGill University -including Desautels School of Management t Université Laval t Université de Québec a Montréal (UQAM) t Eastern Canada College of the North Atlantic t Dalhousie University t Memorial University t Mount St. Vincent University t New Brunswick Community College t St. Mary’s University t Université de Moncton t University of New Brunswick t t

#PME
denotes a college or university program with a CIP focused insurance and risk management program or Canadian Insurance Chair. * Career Development Activities (EG. Job Search Workshops, 1:1, Resume Reviews Mock Interviews, Networking Event)

34 The Insurance Institute of Canada Appendix B

Summary of 2012-2013 Activities by type by Institute/Chapter (August 1, 2012 to July 31, 2013)

Insitutes # of Amb # of # of Post # of Ambassadors Total participating Class # of Secondary Secondary Participants Trained (as of 07/13) in min. 1 event Presentations Schools Activities Activities All Events British Columbia 8 46 28 48 14 6 15 17,549 Northern Alberta 7 27 15 15 5 3 4 12,439 Southern Alberta 16 42 16 3 3 1 8 5,965 Saskatchewan 1 4 3 5 6,500 Manitoba 0 3 2 1 1 2 2,025 IADQ 8 15 9 7 6,548 Nova Scotia 0 7 3 1 1 1 1,230 Newfoundland & Labrador 1 6 1 3 4,800 Prince Edward Island 0 0 0 1 900 New Brunswick 0 4 3 4 3,800 Regional Summary 41 154 80 68 24 10 50 61,756

IIO Chapters # of Amb # of # of Post # of Ambassadors Total participating Class # of Secondary Secondary Participants Trained (as of 07/13) in min. 1 event Presentations Schools Activities Activities All Events Southwestern 0 20 10 9 6 1 7 4,743 Conestoga 8 34 18 18 8 2 7 6,065 Cambrian Shield 1 8 3 1 1 4 2,354 Hamilton/Niagara 0 22 16 17 7 9 3,748 Toronto 19 89 62 92 38 13 27 93,163 Kawartha / Durham 2 13 9 5 4 1 1,111 Ottawa 12 36 18 15 8 1 8 4,279 Regional Summary 42 222 136 157 72 16 63 115,463 NATIONAL TOTAL 83 376 216 225 96 26 113 177,219

2012 – 2013 Annual Report 35 Treasurer’s Report

This report is the formal method of 31, 2013 and replaced with an industry- to participate as resources to the accepting and approving the audited competitive defined contribution plan. Institute and as volunteers, and for financial statements for 2012–2013 Additionally, the assets held in the DB the continuing encouragement they prepared by BDO Canada LLP, Chartered plan will be de-risked significantly and as provide to motivate their employees Accountants. The reports have been new pensioners retire, their liability will to complete their professional examined by the Executive Committee be transferred to an external financial qualifications. and subsequently approved by the institution when possible. The added Board of Governors for presentation to costs for these de-risking measurers The audited financial statements are this meeting. will be shared with Institute employees self-explanatory and show that our following a two-year notice period. reserves and operating positions are The Insurance Institute enjoyed strong, and I move for their acceptance another successful year turning in an With a continued focus on membership and approval at this time. operating surplus in each of its three renewals together with local institute divisions on solid revenues and excellent initiatives, membership in the Insurance Respectfully submitted, expense control by management. Institutes increased again this year, by Under the guidance of the Institute’s 416 members or 1.1%, to establish another new investment firm appointed in new all-time high of 39,059 members. 2012, Foyston, Gordon & Payne Inc., CIP Society membership grew by a Silvy Wright, BA (Hons), CA the Institute’s investments posted risk- healthy 2.6% or 432 members to reach Deputy Chair, Board of Governors appropriate, but solid gains. another new high of 17,025 members.

To better manage the volatility and cost We would like to record our thanks to of the Institute’s pension liabilities, the employers for their ongoing support of existing defined benefit plan will be fully the Institutes through their voluntary closed to new hires effective December subscriptions, permitting their staff

36 The Insurance Institute of Canada Independent Auditor’s Report

To the Members of Auditor’s Responsibility We believe that the audit evidence The Insurance Institute of Canada/ we have obtained is sufficient and L’Institut d’Assurance du Canada Our responsibility is to express an opinion appropriate to provide a basis for our on these financial statements based on audit opinion. We have audited the accompanying our audits. We conducted our audits financial statements of The Insurance in accordance with Canadian generally Opinion Institute of Canada/L’Institut d’Assurance accepted auditing standards. Those du Canada which comprise the balance standards require that we comply with In our opinion, the financial statements sheets at July 31, 2013, July 31, 2012 and ethical requirements and plan and perform present fairly, in all material respects, the August 1, 2011 and the statements of the audits to obtain reasonable assurance financial position of the Institute as at the Special Projects Reserve Fund, Funds about whether the financial statements are July 31, 2013, July 31, 2012 and August Invested in Capital Assets, Contingency free from material misstatement. 1, 2011 and the results of its operations Reserve Fund, Operating Funds, and cash flows for the years ended July Revenue and Expenditures - General An audit involves performing procedures 31, 2013 and July 31, 2012 in accordance Operations, Revenue and Expenditures to obtain audit evidence about the with Canadian accounting standards for - Career Connections, Revenue and amounts and disclosures in the financial not-for-profit organizations. Expenditures - Professionals’ Society statements. The procedures selected and cash flows for the years ended depend on the auditor’s judgment, July 31, 2013 and July 31, 2012 and a including the assessment of the risks of summary of significant accounting material misstatement of the financial policies and other explanatory statements, whether due to fraud or error. information. In making those risk assessments, the Chartered Accountants, auditor considers internal control relevant Licensed Public Accountants Management’s Responsibility for the to the entity’s preparation and fair Financial Statements presentation of the financial statements Mississauga, Ontario in order to design audit procedures that October 8, 2013 Management is responsible for the are appropriate in the circumstances, preparation and fair presentation of but not for the purpose of expressing these financial statements in accordance an opinion on the effectiveness of the with Canadian accounting standards entity’s internal control. An audit also for not-for-profit organizations, and for includes evaluating the appropriateness such internal control as management of accounting policies used and the determines is necessary to enable the reasonableness of accounting estimates preparation of financial statements that made by management, as well as are free from material misstatement, evaluating the overall presentation of the whether due to fraud or error. financial statements.

2012 – 2013 Annual Report 37 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Balance Sheet

July 31, 2013 July 31, 2012 August 1, 2011

Assets

Current Cash $ 551,322 $ 378,557 $ 1,206,460 Accounts receivable (p.48, Note 3) 1,012,243 710,913 727,748 Instructional materials 235,436 279,385 269,949 Prepaid expenses 188,088 116,504 114,093

1,987,089 1,485,359 2,318,250 Pension fund (p.50, Note 9) 1,518,028 1,020,114 624,264 Capital assets (p.48, Note 4) 698,236 64,901 106,424 Long term investments (p.48, Note 5) 12,107,652 13,118,671 12,610,232

$ 16,311,005 $ 15,689,045 $ 15,659,170

Liabilities and Fund Balances

Current Accounts payable (p.48, Note 6) $ 1,286,358 $ 1,058,582 $ 864,249 Deferred revenue (p.49, Note 7) 3,191,374 3,097,697 2,782,876 Award Funds - Insurance Institute of Canada (p.49, Note 8) 28,271 29,337 29,163 - Local Institutes (p.49, Note 8) 22,161 20,907 19,758

4,528,164 4,206,523 3,696,046

Supplementary retirement benefit plan liability (p.50, Note 9) - - 776,800

4,528,164 4,206,523 4,472,846

Fund balances (p.51, Note 10) Special Projects Reserve Fund 4,562,826 4,035,832 3,551,158 Funds Invested in Capital Assets 698,236 64,901 106,424 Contingency Reserve Fund 2,939,137 2,792,546 2,661,227 Pension Reserve Fund (p.50, Note 9) 700,000 700,000 700,000 Operating Funds General Operations Fund 1,391,053 2,804,374 3,177,317 Career Connections Fund 709,682 479,484 360,187 Professionals’ Society Fund 781,907 605,385 630,011

11,782,841 11,482,522 11,186,324

$16,311,005 $ 15,689,045 $ 15,659,170

Approved on behalf of the Board of Governors:

Maurice Tulloch, BA (Econ), MBA, CMA Silvy Wright, BA (Hons.), CPA, CA Chair Deputy Chair

The accompanying notes are an integral part of these financial statements.

38 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Statements of Special Projects Reserve Fund

For the years ended July 31 2013 2012

Balance, beginning of year $ 4,035,832 $ 3,551,158 Transfer from General Operations 2,664,953 1,657,033 Transfer from (to) Career Connections (4,215) 41,941 Transfer from Professionals’ Society 48,974 189,530 Transfer to Funds Invested in Capital Assets (755,823) - Investment Income 140,513 255,970

6,130,234 5,695,632 Expenditures (1,567,408) (1,659,800)

Balance, end of year $ 4,562,826 $ 4,035,832

Statements of Funds Invested in Capital Assets

For the years ended July 31 2013 2012

Balance, beginning of year $ 64,901 $ 106,424 Transfer from General Operations 6,285 16,860 Transfer from Special Projects Reserve 755,823 - Amortization for the year (128,773) (58,383)

Balance, end of year $ 698,236 $ 64,901

Statements of Contingency Reserve Fund

For the years ended July 31 2013 2012

Balance, beginning of year $ 2,792,546 $ 2,661,227 Investment income 146,591 131,319

Balance, end of year $ 2,939,137 $ 2,792,546

The accompanying notes are an integral part of these financial statements.

2012 – 2013 Annual Report 39 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Statements of General Operations Fund

For the years ended July 31 2013 2012

Balance, beginning of year $ 2,804,374 $ 3,177,317 Transfer to Special Projects Reserve (2,664,953) (1,657,033) Transfer to Funds Invested in Capital Assets (6,285) (16,860) Transfer from Provincial Institutes 439,999 501,041 Excess of revenue over expenditures for the year 817,918 799,909

Balance, end of year $ 1,391,053 $ 2,804,374

Statements of Career Connections Fund

For the years ended July 31 2013 2012

Balance, beginning of year $ 479,484 $ 360,187 Transfer from (to) Special Projects Reserve 4,215 (41,941) Excess of revenue over expenditures for the year 225,983 161,238

Balance, end of year $ 709,682 $ 479,484

Statements of Professionals’ Society Fund

For the years ended July 31 2013 2012

Balance, beginning of year $ 605,385 $ 630,011 Transfer to Special Projects Reserve (48,974) (189,530) Transfer from Provincial Institutes 57,539 63,237 Excess of revenue over expenditures for the year 167,957 101,667

Balance, end of year $ 781,907 $ 605,385

The accompanying notes are an integral part of these financial statements.

40 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Statements of Revenue and Expenditures – General Operations

For the years ended July 31 2013 2012

Revenue Agents licensing $ 316,967 $ 338,546 Tuition 1,768,904 1,720,133 Examination fees 3,164,117 3,141,030 Fellowship program 352,180 317,757 National subscribers 1,805,777 1,737,803 Text Fees 2,833,719 2,884,893

10,241,664 10,140,162

Expenditures Agents licensing 52,136 41,501 Bad debt expense - 77,992 Bank and credit card charges 195,001 190,466 Bursaries and prizes 68,566 69,956 Business development 408,906 314,428 Equipment leasing, maintenance and support 98,322 90,568 Examination expenses 238,197 215,304 Fellowship program 99,228 80,395 Grants to provincial institutes 490,330 590,761 Insurance 43,664 43,029 Office maintenance and renovation 70,652 75,648 Postage 169,281 158,435 Printing, stationery 264,435 315,906 Professional fees 65,641 70,525 Rent and taxes 727,768 833,953 Salaries and benefits 6,404,444 5,880,471 Technology 334,570 270,702 Telephone 47,741 43,309 Translation office 5,294 4,530 Travel 523,120 570,889 Tutors and authors 44,680 32,295

10,351,976 9,971,063 Less: Recoveries from the Insurance Institute of Ontario (452,664) (555,371)

9,899,312 9,415,692

342,352 724,470 Investment income, net 475,566 75,439

Excess of revenue over expenditures for the year $ 817,918 $ 799,909

The accompanying notes are an integral part of these financial statements.

2012 – 2013 Annual Report 41 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Statements of Revenue and Expenditures – Career Connections

For the years ended July 31 2013 2012

Revenue Job site $ 18,265 $ 22,539 National subscribers 851,996 799,094

870,261 821,633

Expenditures High school program 6,655 10,748 Marketing and advertising 180,110 198,694 Postage 13,966 17,896 Printing, stationery 43,541 55,371 Salaries and benefits 420,000 380,000

664,272 662,709

Excess of revenue over expenditures from operations 205,989 158,924

Investment income, net 19,994 2,314

Excess of revenue over expenditures for the year $ 225,983 $ 161,238

The accompanying notes are an integral part of these financial statements.

42 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Statements of Revenue and Expenditures – Professionals’ Society

For the years ended July 31 2013 2012

Revenue Economic benefits $ 9,340 $ 10,587 Educational programs 4,561 1,709 Memberships 1,589,306 1,452,984

1,603,207 1,465,280 Expenditures Council expenses 9,156 8,400 Economic benefits 144,077 134,524 Educational programs 77,757 79,826 Marketing and advertising 521,042 508,404 Membership 27,595 24,638 Postage 33,248 35,041 Printing, stationery (1,381) 8,753 Professional fees 4,000 3,075 Salaries and benefits 645,000 565,000

1,460,494 1,367,661

Excess of revenue over expenditures from operations 142,713 97,619

Investment income, net 25,244 4,048

Excess of revenue over expenditures for the year $ 167,957 $ 101,667

The accompanying notes are an integral part of these financial statements.

2012 – 2013 Annual Report 43 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Statements of Cash Flows

For the years ended July 31 2013 2012

Cash was provided by (used in) Operating activities Excess of revenue over expenditures for the year - General operations $ 817,918 $ 799,909 - Career Connections 225,983 161,238 - Professionals’ Society 167,957 101,667 - Contingency Reserve Fund 146,591 131,319 - Special Projects Reserve Fund 140,513 255,970 Adjustments to reconcile excess of revenue over expenditures for the year to cash from operations Pension expense 928,800 496,200 Supplementary retirement benefit plan expense - (776,800) Unrealized investment loss (gain) (443,482) 49,293 Long term investment income, net (395,499) (557,732 ) Changes in non-cash working capital balances Accounts receivable (301,330) 16,835 Instructional materials 43,949 (9,436) Prepaid expenses (71,584) (2,411) Accounts payable 227,776 194,333 Deferred revenue 93,677 314,821 Award funds - Insurance Institute of Canada (1,066) 174 - Local Institutes 1,254 1,149

1,581,457 1,176,529

Investing activities Withdrawals of long term investments, net 1,850,000 - Purchase of capital assets (762,108) (16,860) Special Project Fund expenditures (1,567,408) (1,659,800)

(479,516) (1,676,660)

Financing activities Transferred from Provincial Institutes 497,538 564,278 Employer contribution to the Pension Plan (1,426,714) (892,050)

(929,176) (327,772)

Increase (decrease) in cash during the year 172,765 (827,903)

Cash, beginning of year 378,557 1,206,460

Cash, end of year $ 551,322 $ 378,557

The accompanying notes are an integral part of these financial statements.

44 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements

July 31, 2013 and 2012

1. Significant Accounting Policies

Purpose of Institute The Institute is a non-profit organization incorporated under the laws of Canada. The Institute is dedicated to providing educational courses and resources to the insurance community. The Institute works in conjunction with the Provincial Institutes to support their delivery of educational programs through the development of a uniform standard of insurance education.

The Institute is a non-profit organization and, as such, is exempt from income tax.

Basis of Accounting The Organization follows the deferral method of accounting. Revenues and expenses are recorded on the accrual basis, whereby they are reflected in the accounts in the period in which they have been earned and incurred, respectively, whether or not such transactions have been finally settled by the receipt or payment of money.

Revenue Recognition Membership fee revenue is recognized over the term of the membership period. Agents licensing, tuition, examination fees and corresponding text fees revenue are recognized upon completion of the course or event. National subscribers revenue is recognized over the term of the annual subscription. Fellowship program revenue is recognized as the service is provided. Other revenues are recognized upon provision of the goods or service.

Instructional Materials Instructional materials are stated at the lower of cost and net realizable value. Cost is generally determined on a first-in, first-out basis.

Capital Assets Capital assets are recorded at cost less accumulated amortization. Amortization based on the estimated useful life of the asset is charged directly to Funds Invested in Capital Assets from the date the asset is put in use as follows:

Computer equipment and software - 4 years straight line basis Leasehold improvements - 5 years straight line basis Office equipment - 4 years straight line basis

Long Term Investments Long term investments consist of term deposits and bond and equity funds which are capable of reasonably prompt liquidation but are being held long term and are stated at market value. Investment income includes unrealized gains or losses for investments held at the balance sheet date.

Transfers to/from Provincial Institutes The surplus accounts of Provincial Institutes are generally maintained at amounts agreed upon with The Insurance Institute of Canada. Balances in excess of the agreed amounts become payable to The Insurance Institute of Canada with the exception of additional agreed amounts appropriated to reserve accounts. Any operating deficits are potentially recoverable from The Insurance Institute of Canada subject to review and approval by the Executive Committee in accordance with the Provincial and/or Local Institute Financing Guidelines.

2012 – 2013 Annual Report 45 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements

July 31, 2013 and 2012

1. Significant Accounting Policies(continued)

Deferred Revenue Deferred revenue results from the following:

(a) National subscribers revenue recognized on a calendar year basis; (b) The receipt of distance learning course registration fees for programs administered after the year end, net of related expenses incurred before year end. (c) The receipt of Professionals' Society membership fees relating to membership for the following year. (d) Other amounts received in advance of the revenue being earned.

Use of Estimates The preparation of financial statements in accordance with Canadian accounting standards for not-for-profit organizations requires management to make estimates that affect the reported amounts of assets and liabilities at that date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from management's best estimates as additional information becomes available in the future.

Employee Future Benefits The Organization operates a defined benefit pension plan, available to certain employees, whose funds are administered independently of the Organization's finances. Funding is effected in accordance with independent actuarial advice. The Organization recognizes a liability and an expense for its defined benefit plan in the period in which employees render services in return for the benefits. The expense is computed on an actuarial basis using the projected benefits method and based on management's best estimates and other factors. Any actuarial gains and losses in excess of 10 percent of the greater of the accrued benefit obligation and the fair value of plan assets at the beginning of the year are amortized over the average remaining service period of active employees expected to receive benefits under the plan.

Foreign Currency Translation Foreign currency accounts are translated into Canadian dollars as follows:

At the transaction date, each asset, liability, revenue and expense is translated into Canadian dollars by the use of the exchange rate in effect at that date. At the year end date, monetary assets and liabilities are translated into Canadian dollars by using the exchange rate in effect at that date. The resulting foreign exchange gains and losses are included in income in the current period.

46 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements

July 31, 2013 and 2012

1. Significant Accounting Policies(continued)

Financial Instruments Unless otherwise noted, it is management's opinion that the Institute is not exposed to significant interest, credit or currency risks associated with its financial instruments.

Financial Instruments are recorded at fair value when acquired or issued. In subsequent periods, term deposits and bond and equity funds are reported at fair value, with any unrealized gains and losses reported in income. All other financial instruments are reported at cost or amortized cost less impairment, if applicable. Financial assets are tested for impairment when changes in circumstances indicate the asset could be impaired. Transaction costs on the acquisition, sale or issue of financial instruments are expensed for those items remeasured at fair value at each balance sheet date and charged to the financial instrument for those measured at amortized cost.

The Institute has $1,736,520 (2012 - $1,520,456) in foreign equities investments denominated in Canadian dollars.

Allocation of Expenses The organization incurs salaries and benefits expenses and general and administrative support expenses that are common to the administration of the organization and to each program that it operates. Salaries and benefits are allocated based on Executive Committee approval which approximates the percentage of time spent on that program. General and administrative support expenses are allocated proportionately on the basis of the total costs of the programs.

2. First-time Adoption of Canadian Accounting Standards for Not-for-Profit Organizations

Effective August 1 2012, the Institute adopted the requirements of the new accounting framework, Canadian accounting standards for not-for-profit organizations (ASNPO) or Part III of the requirements of the Canadian Institute of Chartered Accountants (CICA) Handbook - Accounting. These are the Institute's first financial statements eparedpr in accordance with this framework and the transitional provisions of Section 1501, First-time Adoption have been applied. Section 1501 requires retrospective application of the accounting standards with certain elective exemptions and mandatory exceptions. The accounting policies set out in Note 1 have been applied in preparing the financial statements for the year ended July 31, 2013, the comparative information presented in these financial statements for the year ended July 31, 2012 and in the preparation of an opening ASNPO balance sheet at the date of transition of August 1, 2011.

The Institute issued financial statements for the year ended July 31, 2012 using Canadian generally accepted accounting principles prescribed by the CICA Handbook - Accounting Part V - Pre-changeover Accounting Standards. The adoption of ASNPO resulted in no adjustments to the previously reported assets, liabilities, fund balances, excess of revenue over expenditures and cash flows of the Institute.

2012 – 2013 Annual Report 47 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements

July 31, 2013 and 2012

3. Accounts Receivable 2013 2012

Trade $ 257,939 $ 265,059 Provincial Institutes 754,304 445,854

$ 1,012,243 $ 710,913

4. Capital Assets 2013 2012 Accumulated Accumulated Cost Amortization Cost Amortization

Computer equipment and software $ 3,272,681 $ 2,605,700 $ 2,512,842 $ 2,509,277 Leasehold improvements 1,228,441 1,228,729 1,228,441 1,219,331 Office equipment 298,206 266,663 295,939 243,713

4,799,328 4,101,092 4,037,222 3,972,321

Cost less accumulated amortization $ 698,236 $ 64,901

5. Long Term Investments 2013 2012

Marketable securities, beginning of year $ 13,118,671 $ 12,610,232 Withdrawals (1,850,000) - Investment income, net of investment fees 395,499 557,732 Adjustment to market value, as at July 31 443,482 (49,293)

Marketable securities, end of year $12,107,652 $ 13,118,671

6. Accounts Payable 2013 2012

Trade $ 1,198,608 $ 980,008 Provincial Institutes 87,750 78,574

$ 1,286,358 $ 1,058,582

48 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements

July 31, 2013 and 2012

7. Deferred Revenue 2013 2012

National subscribers - Academic Program $ 775,704 $ 753,807 - Career Connections 357,691 351,228 Course registration fees 572,161 571,418 CIP Society membership fees 1,485,818 1,421,244

$ 3,191,374 $ 3,097,697

8. Award Funds

Insurance Institute of Canada

The purpose of the James Richardson Memorial Prize Fund and the Daphne Mullaly Award Fund are to provide annual awards in education programs.

2013 2012

Balance, beginning of year $ 29,337 $ 29,163 Investment income 1,134 174

30,471 29,337 Disbursements 2,200 -

Balance, end of year $ 28,271 $ 29,337

Local Institutes

The purpose of the Shyback Award Fund is to provide awards to the associate graduates with the highest marks and other deserving students in Central Alberta. 2013 2012

Balance, beginning of year $ 20,907 $ 19,758 Investment income 1,254 1,149

22,161 20,907 Disbursements - -

Balance, end of year $ 22,161 $ 20,907

2012 – 2013 Annual Report 49 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements

July 31, 2013 and 2012

9. Employee Future Benefits

Pension Fund 2013 2012

Fair value of plan assets $ 13,572,700 $ 10,918,500 Less: Accrued benefit obligation (14,653,300) (13,377,000)

Funded status (1,080,600) (2,458,500) Unamortized actuarial losses and transitional obligations 2,598,628 3,478,614

Pension fund $ 1,518,028 $ 1,020,114

A projection of the most recent actuarial valuation, completed as at December 31, 2010 based on the most updated assumptions as recommended by the actuary, indicated a pension deficit of $1,080,600 (2012 - $2,458,500).

The rates assumed in calculations for the plan are a discount rate of 4.5% (2012 - 4.5%), an expected rate of return on plan assets of 5.75% (2012 - 6%) and a rate of compensation increase of 4% (2012 - 2.5%) per year. The benefit plan's cost expensed for the year totalled $928,800 (2012 - $496,800) and the plan participants' contributions for the year totalled $331,345 (2012 - $298,200). Benefits paid during the year totalled $323,638 (2012 - $307,213).

Plan assets consist of: Asset category Percentage of plan assets 2013 2012

Equity funds 56.0 % 55.0 % Fixed income funds 44.0 45.0

Prior to 2012, the Institute funded a supplementary retirement benefit plan for senior management. A projection of the most recent actuarial valuation, completed as at December 31, 2010 based on the most updated assumptions as recommended by the actuary, indicated a projected obligation in 2011 of $776,800. The rates assumed in calculations for the plan were a discount rate of 5%, an expected rate of return on plan assets of 5% and a rate of compensation increase of 4% per year.

During 2011, the Board approved the creation of a retirement compensation arrangement to replace the supplementary retirement benefit plan. The Institute contributed $1,017,300 to this retirement compensation arrangement which provided for the removal of the original supplementary retirement benefit plan liability and additional amounts required to bring the plan up to date.

50 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements

July 31, 2013 and 2012

10. Fund Balances

The Institute's policies relating to the fund balances are as follows:

The Institute has determined that it requires five categories of funds.

The Special Projects Reserve Fund is maintained to provide for designated projects. Contributions initially placed in the Operating Funds will be transferred to the Special Projects Reserve Fund as required to meet financial costs of special projects approved by the Executive Committee or Board.

The Funds Invested in Capital Assets is maintained to provide for the acquisition of capital assets and the related amortization.

The Contingency Reserve Fund is to be maintained at a level no less than $1,600,000 and no greater than $2,600,000 plus investment income earned. The reserve is maintained to fund six to nine months of the basic infrastructure costs of the Institute. The balance to be maintained in the fund will be revisited every three to five years to ensure adjustment of the minimum and maximum amounts as required.

The Pension Reserve Fund is maintained to provide for pension plan funding deficits.

The Operating Funds are comprised of the General Operations Fund, Career Connections Fund and Professionals' Society Fund. They are maintained to provide for ongoing operations, as required, and to fund special projects.

11. Commitments

(a) Leases

The Institute has leased premises in Toronto at an annual base rental for the next five years and thereafter as follows:

2014 $ 519,000 2015 525,000 2016 574,000 2017 595,000 2018 631,000 Thereafter 623,000

$ 3,467,000

The Institute has leased equipment at approximately $50,000 per annum to 2015.

(b) Demand Operating Loan

The Institute has a revolving demand operating loan available in the amount of $500,000 bearing interest at prime plus 0.25%. A security agreement is to be provided in the event that The Insurance Institute of Canada's long term investments fall below $500,000.

2012 – 2013 Annual Report 51 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Schedule of Consolidated Operating Activities

For the years ended July 31 2013 2012

Revenue Agents licensing $ 316,967 $ 338,546 Job site 18,265 22,539 Tuition 1,768,904 1,720,133 Economic benefits 9,340 10,587 Educational programs 4,561 1,709 Examination fees 3,164,117 3,141,030 Fellowship program 352,180 317,757 Memberships 1,589,306 1,452,984 National subscribers 2,657,773 2,536,897 Text fees 2,833,719 2,884,893

12,715,132 12,427,075

Expenditures Agents licensing 52,136 41,501 Bad debt expense - 77,992 Bank and credit card charges 195,001 190,466 Bursaries and prizes 68,566 69,956 Business development 408,906 314,428 Council expenses 9,156 8,400 Economic benefits 144,077 134,524 Educational programs 77,757 79,826 Equipment leasing, maintenance and support 98,322 90,568 Examination expenses 238,197 215,304 Fellowship program 99,228 80,395 Grants to provincial institutes 490,330 590,761 High school program 6,655 10,748 Insurance 43,664 43,029 Marketing and advertising 701,152 707,098 Membership 27,595 24,638 Office maintenance and renovation 70,652 75,648 Postage 216,495 211,372 Printing, stationery 306,595 380,030 Professional fees 69,641 73,600 Rent and taxes 727,768 833,953 Salaries and benefits 7,469,444 6,825,471 Technology 334,570 270,702 Telephone 47,741 43,309 Translation office 5,294 4,530 Travel 523,120 570,889 Tutors and authors 44,680 32,295

12,476,742 12,001,433 Less: Recoveries from the Insurance Institute of Ontario (452,664) (555,371)

12,024,078 11,446,062

691,054 981,013 Investment income, net 520,804 81,801

Excess of revenue over expenditures for the year $ 1,211,858 $ 1,062,814

52 The Insurance Institute of Canada Regional Reports 2012 – 2013

Western Region representing the Western institutes: The Insurance Institute of British Columbia The Insurance Institute of Northern Alberta The Insurance Institute of Southern Alberta The Insurance Institute of Saskatchewan The Insurance Institute of Manitoba

Ontario Region representing Ontario and its Chapters: Cambrian Shield Chapter Conestoga Chapter Hamilton/Niagara Chapter Kawartha/Durham Chapter Ottawa Chapter Southwestern Ontario Chapter

Quebec Region representing: IADQ (région de l’est) IADQ (région de l’ouest)

Atlantic Region representing the Atlantic institutes: Insurance Institute of New Brunswick The Insurance Institute of Newfoundland & Labrador Insurance Institute of Nova Scotia The Insurance Institute of Prince Edward Island

2012 – 2013 Annual Report 53 Western Regional Report

Ted A. Teterenko, MBA, FCIP Regional Vice-Chair, Western Provinces

Introduction Membership (See figure A) brokers, as well as those outside the larger metropolitan areas. The largest The 2012/13 year has brought some Overall membership in the Western opportunity for growth in membership challenges and some highlights for the Institutes is trending to be a modest remains with the broker force across the Western Institutes. increase from the prior year. British Western Provinces. » Membership is trending up slightly Columbia expected a reduction in from the prior year membership with current downsizing CIP Program (See figure B) » CIP program participants are down at ICBC, and Southern Alberta saw a 1.3% from target modest decrease as well. The rest of the The Western Institutes experienced » Seminar programs expanded in most Institutes however are seeing an increase only a modest drop in the CIP Program of our Institutes in their membership numbers with delivery in the number of classes » Nearly all of the Institutes experienced Manitoba registering a 6.3% increase delivered to target and the number of staff changes from the same period in the year prior. students expected for those classes. » Extreme weather in Alberta forced The number of classes delivered from the rescheduling of the Southern Programming for the next year will our target was only down by 0.5%, Alberta AGM as well as the final CIP continue to target the underrepresented while the number of students was short classes, and relocation July CIP exams groups of independent adjusters and 1.3% from our target. Saskatchewan expected a large decrease due in part to a change in compensation by SGI Membership (Figure A) for course completion but was able to increase their overall number of students As at July 31 July 31 # % in the program. Manitoba experienced May 31, 2013 2013 2012 Variance Variance a significant gain to their target by over Institute 34%, due in part to the implementation IIBC 4,493 3,409 3,421 -12 -0.4% of a direct billing process for course IISA 2,511 1,988 2,003 -15 -0.7% registration for Manitoba Public IINA 2,147 1,777 1,730 47 2.7% Insurance. This model is also being IIS 982 690 688 2 0.3% implemented in Saskatchewan with IIM 1,065 816 768 48 6.3% SGI with good success. Significant Total 11,198 8,680 8,610 70 0.8% downsizing at ICBC resulted in a decrease of students from the crown insurer, but overall British Columbia experienced only a modest variance from target. ICBC senior leadership has renewed its focus CIP Program (Figure B) and strategy with respect to promoting the Institute programs to its staff. Institute TOTAL Target % Target Variance Classes Students Classes Students Classes Students Our Institutes continue to expand delivery methods for the program, using IIBC 66 1,106 73 1,170 -9.6% -5.5% web-based, “week warrior”, “fast track” IISA 46 618 46 670 0.0% -7.8% compressed, lunch hour and localized IINA 36 528 36 540 0.0% -2.2% in-house employer formats. Most of IIS 33 270 33 256 0.0% 5.5% the Institutes set up registration tables IIM 24 306 18 228 33.3% 34.2% at the major employers to provide Total 205 2,828 206 2,864 -0.5% -1.3% assistance for potential students to register at the start of each semester.

54 The Insurance Institute of Canada Western Regional Report Continued

To further enhance the learning experience by our students, our Events and Seminars (Figure C) Institutes are also focusing on instructor development and involvement in the Institute Academic seminars CIP Society seminars Events

Master Instructor Certification program. IIBC 9 11 6 This is complemented with direct student development by way of examination IISA 18 1 3 tips seminars in addition to a free C11 IINA 17 4 4 Refresher & Review Webinar in Manitoba. IIS 20 0 2 IIM 10 1 1 Events and Seminars (See figure C) Total 74 17 16

The number of events and seminars continued its historic strength in 2012/13 for the Western Institutes. Seminar Attendance (Figure D)

Institute Academic CIP Society Total Average/Seminar

Seminar Attendance (See figure D) IIBC 399 346 745 37.3 IISA 446 18 464 24.4 The seminar program continued IINA 291 80 371 17.7 excellent results for each of the Western IIS 193 102 295 14.8 Institutes this past year. British Columbia saw an average of 37 seminar participants IIM 193 13 206 18.7 for their seminars using popular topics Total 1,522 559 2,081 22.9 such as earthquakes (their fourth in two years). Southern Alberta experienced similarly strong results, averaging 24 The highly successful “Battle of the track FCIP approaches in 2017, the number per seminar, held in Calgary, Medicine Insurance Bands” held again in British of FCIP grads will spike, as members fulfill Hat, Red Deer and Lethbridge, bringing Columbia was replicated in Northern requirements to complete. the topics to participants who may not Alberta. The BC event raised $3,400 normally attend in Calgary. Manitoba for charity, while the Northern Alberta CIP Society experienced success with a strong variety event held in Edmonton brought in over of topics and timely presentation of $4,000 for their charities. Well done! As noted above, many of our industry seminars such as Business Interruption events highlight the CIP Society and with over 50 participants. Western Golf tournaments in British Columbia, the value proposition to our members. Institutes hope to expand seminar Northern Alberta and Saskatchewan Additional advertising opportunities by participation as licensing requirements were each successful, while Southern the Western Institutes were also used. for the industry continues. Alberta participated in the Barenaked t
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2012 – 2013 Annual Report 55 Western Regional Report Continued

turmoil, the Western Institutes faired Event Attendance (Figure E) remarkably well, due in large part to the assistance and support of IIC and our Institute Attendance Target % Variance Director, Margaret Wasserman.

IIBC 557 568 -1.9% Conclusion IISA 330 210 57.1% IINA 364 350 4.0% Results from the harmonization of IIS 64 40 60.0% Institute functions continue to assist IIM 71 71 0.0% managers and staff and provide positive Total 1,386 1,239 11.9% results. Sincere appreciation goes to Margaret Wasserman, Director of Western and Atlantic Provinces, Mike Divjak, Vice President Operations and IIC Convocation (Figure F) staff for their dedication and guidance throughout the year. Institute Attendance GIE CIP FCIP Total I also wish to express my deepest IIBC 555 0 125 16 141 appreciation to the executives of the IISA 290 3 64 20 87 Western Institutes for their support IINA 287 0 52 16 68 during my tenure as Western Vice Chair. IIS 76 0 17 6 23 Their commitment has made my IIM 176 18 22 4 44 journey a most pleasant one. Total 1,384 21 280 62 363 Respectfully submitted,

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56 The Insurance Institute of Canada Ontario Regional Report

Randy Bushey, CIP Regional Vice Chair, Ontario

Introduction Programs Seminars (See figure B) It is my pleasure to present this report CIP Program on behalf of the six chapters and the (See figure A) We are pleased with the results of the GTA operation that combine to serve as 2013/2014 spring semester in the area the Insurance Institute of Ontario. The first semester for the 2013/2014 of our academic seminars. Offering was a quiet one and the team have 35% of our planned seminars to 27% The IIO has had several years of strong been watching closely to ensure that of the planned participants puts us in growth both in membership and all students that “took a semester off” good shape to continue the plan as participation in our CIP classes. Assertive are coming back this fall. Historically the we embark into the key fall timeframe. work by the volunteers and staff has percentage breakdown by semester This spring and fall, we have been lucky allowed us to reach out to areas that is approximately 25% for Spring, 40 to enough to partner with the IBC for a hot had previously been underserviced and 45% for Fall and 30 to 35% of the total topic road show. Ralph Palumbo, Vice- the success of these regional initiatives classes and registrants offered in the President, Ontario, spoke in two locations shows. The expectation this year was winter semester. With that in mind in the GTA in June and is taking that to see a return to the slower, steady Southwestern and Ottawa Chapters talk on the road to five more locations increments of growth. are working diligently to regain these through October and November. The numbers in their fall and winter Understanding series for adjusters Membership semesters. As an overall, the feedback training and education continues with (See figure A) from the students and companies was the introduction this fall, of the third that many of them were taking the installment: Understanding Case Law. Using the membership numbers at summer off and would be back in the Piloting this program in November will the end of July, the IIC fiscal year, and fall. Initial fall numbers are encouraging allow for a full launch across the province compared to last year at the same time, and support this logic. in the new year and of course a sharing there is an increase in the membership with our colleagues in other provinces. number (859) which is a reflection of This year the best growth opportunities the excellent efficiency of the annual lie with the onsite classes. The virtual Despite the spring having some chapters membership renewal drive. Overall distribution method is now well with no CIP Society offering the overall retention is currently at 81% compared established, but opportunity lies in participation numbers for those that did to 80% at the same time last year. combining the two. Larger companies were positive. Total for IIO sits at 25% of Several areas of the province are are working with their branch offices the annual target for both the participants experiencing a downturn; Southwestern, to offer classes to all of their employees and the number of seminar offerings. Cambrian Shield, Conestoga and virtually. Ottawa with GTA, Hamilton/Niagara Events are quieter over the May to and Kawartha/Durham all renewing This year the IIO introduced a cohesive September period; however we higher numbers than last year. There fee schedule for the complete province. have had several successful golf and is also some influence on the timing Both instructor fees and the course volleyball tournaments. The fall has of this report as the registration of prices are consistent with a tiered several speaker events planned and members does occur with the class approach to respect the regional the celebration of the John E. Lowes registration for the fall CIP program. Also differences of the varied chapters. This Scholarship Fund 20th anniversary! the local chapters are now following up positions the province very well to individually with the unpaid graduates introduce the Instructor Certification Career Connections and students so it is expected that many program this fall. Our instructors have of our members will pay their dues in shown high levels of enthusiasm for this The IIO celebrated a Toast Your Success the next couple of months. excellent training. appreciation event in two locations

2012 – 2013 Annual Report 57 Ontario Regional Report Continued

Membership (Figure A)

Institute Prior Year Current % Variance Annual target % Variance end July 2012 August 2013 year over year 2013/2014 Annual Target

GTA 8501 9278 9.1 11326 82% Southwestern 1287 1262 -1.9 1657 76% Ottawa 1132 1085 -4.2 1520 71% Conestoga 2078 2042 -1.7 2412 85% Hamilton/Niagara 1321 1416 7.2 1787 79% Kawartha/Durham 886 988 11.5 1162 85% Cambrian Shield 363 356 -1.9 424 84% Total 15568 16427 5.5 20288 81%

CIP Program (Figure B)

Institute End of Dec End of March 2012/2013 2013/2014 Spring Percentage of 2012 2013 Plan Plan 2013 Annual Goal

# class / # student # class / # student # class / # student

GTA 145 3290 175 3567 158 2708 155 2752 38 773 25% 28% Southwestern 16 162 21 285 19 216 18 258 2 26 11% 10% Ottawa 14 183 23 295 21 252 21 252 3 24 14% 10% Conestoga 39 613 61 788 61 543 56 682 14 140 25% 20% Hamilton/Niagara 15 184 24 301 25 286 25 286 7 66 28% 23% Kawartha/Durham 10 156 10 158 8 124 9 144 2 31 22% 21% Cambrian Shield 3 21 4 27 3 21 2 14 1 6 50% 43% TOTAL 262 4609 318 5421 295 4150 286 4388 67 1066 23% 24% this year. Ambassadors were invited our larger partners, Economical. It is also for the IIO is at 52% of the planned to the GTA and Conestoga to be an unknown as to how it might impact annual goal. Expenses have been held acknowledged for the work they do to many of the smaller mutual companies to 31% of the final total; however this bring new members to our industry. who count on us to educate their staff. number is impacted by the timing of the Summer is quiet, but fall has begun The second issue is the current direction current semester with textbooks and with retraining and a back to school from the provincial government to instructors yet to be paid for. events for Ambassadors and career reduce automobile premiums by 15%. connections council specialists. Companies have not yet confirmed Despite the slower than usual spring how they will fully comply with this new semester, there is every indication that Local Industry Issues affecting direction, but it could feasibly impact all of the established goals for the IIO Institutes the education dollars available. will be achieved this year.

There are two key issues that we Conclusion Respectfully Submitted, continue to watch that will impact our industry in the future. We are At the end of the IIC fiscal year (July) IIO still waiting for government rules on has completed 4 months of our local Randy Bushey, CIP demutualization that will impact one of fiscal year. At this time the overall revenue Regional Vice Chair, Ontario

58 The Insurance Institute of Canada Québec Regional Report

François Côté, FPAA, CRM Regional Vice-Chair, IADQ

Introduction Membership (Figure A) 2012-2013 has been a challenging year and we are pleased to report that Institute Total Membership Variance July 2012 July 2013 # % IADQ has had quite a few successes to that regard. Even though 2 major IADQ 3,690 3,544 -146 -4% insurers have proceeded in “clean-up” operations with regards to membership within their organization, Membership is up 1% at the end of August. CIP Program (Figure B)

Institute TOTAL(2012/2013) 2011/2012 % Variance Continuing education is over target and Governance was greatly improved with the adoption of modifications in IADQ IADQ Classes Students Classes Students Classes Students internal rule of procedure. Total 50 608 37 532 35% 14%

Membership (See figure A) Employers’ In House training in Montreal last April. Speakers were Although end of July numbers show a Mr. Richard Loreto and Margaret Parent. 4% decrease in our membership, also we Institute # of training Participant # We are pleased to confirm that we have are pleased to report that membership is IADQ 64 1221 had 42 participants. up 1% at the end of August. The Quebec region members represents 11% of the There are two types of Seminars available Rendez-vous Québec Canadian membership and 13% with for the Quebec members, public and “in regards to the CIP Society membership. house”. “In house” seminars are sessions Again, for the 5th year, this meet the delivered at the broker or insurer location underwriter event was a complete Those figures are on target with the as opposed to the public sessions that success with more than 700 attendees objectives of the region. are planned by IADQ at public locations (brokers, underwriters and insurance such as hotels. There are over 50 topics students). This is the only event of its Our objective for the upcoming year available for “in house” sessions. We are kind where we invite future insurance is an increase of 1% with a special above expectations to that regard. professionals to participate and meet attention to target brokers. insurance brokers and underwriters Numbers are up as they usually are in (both personal lines and commercial CIP Program (See figure B) Year 2 of the 24 month period for the lines) and actually experience first-hand PDU credits which are mandatory for all the networking that is unique to our Results with regards to the CIP Program licensed members (brokers, agents and industry. are very good with a 35% increase in claims adjusters). classes and a 14% increase for students. Career Connections As for the 2013 spring and autumn 2012/2013 Convocation Montreal sessions, we registered 33 classes for 426 and Quebec City. (See figure D) We have had 6 events in 2012/2013 students. This represents a 10% increase in different universities and did 3 compared to last year. CIP Society events last September. Now we have 16 ambassadors that actively Public Seminar Attendance We have had only 1 event being the represent our industry exclusively for (See figure C) Demographic analysis seminar done the university students. May I remind

2012 – 2013 Annual Report 59 Québec Regional Report Continued you that representation in High schools and Colleges (CEGEP) for the province CIP Program (Figure C) of Quebec is assumed by La Coalition pour la promotion des professions en Institute 2012/2013 Participant 2011/2012 Participant %Variance %Variance Seminar # # Seminar # # # Seminar Participant assurance de dommages.

Local Industry Issues affecting IADQ 33 853 30 748 10% 14% Institutes

In respect of the Quebec operational plan for which the highlights were 2012/2013 Convocation Montreal and Quebec City. (Figure D) presented last year, here are specific Institute Attendance GIE CIP FCIP Total grads actions that were undertaken to address issues and concerns with regards to these IADQ 833 0 64 14 78 orientations: Notoriety, Core Business, Non Core Business, Membership, Volunteers and Operational Excellence. » 35 employers were visited to collaboration with the Quebec Conclusion promote the Insurance Institute’s Broker Association (RCCAQ) a 42 products and services page brochure which includes our I would like to thank all the Board » Presentations of the Insurance training offering. This document members, our GM François Houle as Institute were done in 9 Colleges is distributed to over 600 broker well as the permanent staff, instructors (CEGEP) (answering the big offices in the province. and, of course, our very appreciated questions: who we are? what do we » A new industry event was created volunteers for their commitment and do? what do we offer? and why is it by General Manager François Houle hard work. As you can see throughout good for you?) called Trends and Issues where this report, every decision, every action » A committee has taken the a Top Manager in the industry is is being carried out for one purpose, to responsibility to work on the invited to speak and share his/ create added value for our members relevant indicators necessary for her thoughts on industry trends and contribute to the growth and the Quebec board to ensure quality and issues. This event takes place development of the Insurance Institute. surveillance (balanced scorecard) of twice a year in both Montreal and the operational plan Quebec City. Respectfully submitted, » A marketing plan with regards to social media was produced and CIP Web based classes are still a will be used in the upcoming year. concern. A work team will undertake François Côté, FCIP, CRM For example, we plan to be on a study as to why that type of class is Regional Vice Chair, Quebec Twitter in Q1 2014. not working in Quebec. We encourage » We are also proud to inform others Institutes to send us their you that we have produced in comments and success stories!

60 The Insurance Institute of Canada Atlantic Regional Report

Mary Lou Loder, FCIP Regional Vice-Chair, Atlantic Provinces

Introduction Membership Programs (See figure A) It has been a pleasure to work with the CIP Program (See figure B) Atlantic Regional Institutes for the past Overall the Atlantic Region increased its two years. membership by 3% with IINL seeing the We continue to see increases in Virtual highest growth of 23.7% or 74 members. Class delivery in all Atlantic Institutes. Given the tremendous dedication Student’s preference for virtual classes and commitment of the board IINB had a slight decrease. IINL has resulted in an increase in class members, staff, instructors and expects to see continuous interest in enrollment by 12.6% and allowing volunteers in the Atlantic Region, their Licensing Home Study product students in rural areas to take advantage reporting on the many achievements which will provide opportunity for of instructor lead courses. and significant contributions they have increased membership. IINS had an made to the Insurance Industry has increase in membership of 1.6% or 20 IINB Institute added 2 new virtual classes been an easy one. They have worked members. This was a result of increased this year resulting in 29 additional diligently to bring education, fellowship, retirements within the industry, students and offered courses in 3 centers. and networking opportunities to all incoming new hires in need of training, their members consistently throughout and growth in the Direct Writers While IINS offered 76% of their classes the year. segment of the market. virtually, they also had students registered for GIE 1 and 2 through the Nova Scotia Community College as part of their full-time Business Administration Membership (Figure A) Program. As well they see continued growth in the Direct Writers segment and Prior Year As of July, 31, 2013 July 31, 2012 Target % Variance TD Insurance continues to be a strong supporter and offering 4 in-house classes Institute with 34 students. Both Brian Houlihan IINB 939 957 1030 -1.9% and Ken Clahane participated in the IINS 1244 1224 1370 1.6% IIC’s Pilot for the Instructor Certification IIPEI 115 113 137 1.8% Program with very positive feedback. IINL 463 386 469 23.7% Total 2684 2604 3006 3.0% IIPEI have also added a virtual class instructor to their list and was able to offer classes to their own members as well as other areas.

CIP Program (Figure B) And IINL saw an increase in CIP students Prior Year As of from prior year and contributes in part Institute July 31, 2012 July 31, 2013 % Variance to their excellent instructors and their # Classes # Students # Classes # Students Classes Students support of the students. They will be IINB 27 310 31 355 14.8% 14.5% working with the instructors to further IINS 19 291 25 321 31.0% 10.3% enhance their skills by offering the new IIPEI 1 13 1 6 - -53.0% Instructor Certificate Program. IINL 7 59 8 74 42.0% 25.4% Events and Seminars (See figure C) Total 54 673 65 756 24.0% 12.3% Seminar Attendance (See figure D)

2012 – 2013 Annual Report 61 Atlantic Regional Report Continued

Event Attendance (See figure E) increase in attendance was seen for all There were many successful CIP society Convocation (See figure F) ceremonies with an increase of over 27% events held throughout the year from over last year. Several Institutes provided sporting events to social meet and A total of 27 seminars were offered this a professional photography service which greet type gatherings with a number year in the Atlantic and thanks to the helped make the event more memorable. of them reaching capacity. Taking great topics that were offered, many advantage of these well attended were filled to capacity. Although seminar CIP Society events, the institutes fundraised and offerings were down slightly from last gave back to their communities and year, the attendance and participation Marketing initiatives were on the rise organizations with thousands of dollars for the Events organized by all 4 with New Brunswick placing a 4 page in cash donations to such organizations institutes were up by 29.5%. insert in the Telegram Journal for the as Crime Stoppers and Camp Triumph 2012 Convocation and a full page ad and collected tons of food items for their Together the Institutes celebrated in both the Atlantic Hockey Group local food banks. National Education Week by holding magazine and Veterans Magazine. Daily Trivia contests with an average of Some events were partnered with 350 entries as well as an Atlantic Essay IINS placed a full page consumer other Associations such as the Risk Contest that drew 15 entries from within advertisement in 4 issues of the Herald and Insurance Management and the all four provinces. The winner, Shannon Magazine and a full page ad in the Brokers Association which resulted Hallett of NB, was presented with a Chronicle Herald Magazine recognizing in increased numbers of insurers and Samsung Galaxy Tab 2. their 2012 graduates. brokers in attendance. Also there were opportunities for our members Convocation Ceremonies held IINL and IIPEI both placed full page to network with the various service throughout the Atlantic recognized a congratulatory ads in their local papers providers who helped sponsor some of total of 94 graduates and included 9 FCIP, honoring their 2012 graduates and the events. 68 CIP and 17 GIE graduates. A significant award winners. IINB and IINL institutes reached out to their members in rural areas by hosting Events and Seminars (Figure C) events in areas such as Edmunston and Woodstock NB and Corner Brook NL. The Institute # of # of Academic CIP Society # of successes of all these events have made seminars Target seminars Target Events Target them a yearly offering. IINB 9 8 2 2 11 10 IINS 8 9 1 2 6 6 IINS revamped their Halifax Spring IIPEI 3 2 0 1 3 5 Networking Fling, focusing on “networking” and partnering with the IINL 3 6 1 1 3 5 Insurance Brokers Association of NS. Total 23 25 4 6 23 26 They saw an increase in attendance of 44% over the previous year with the desired increase in attendance from insurers and brokers. Seminar (Figure D) IIPEI moved their CIP Golf Tournament Academic CIP Society Target Institute Attendance Attendance Attendance % Variance from June to September and brought out more members and golfers for their IINB 117 59 150 14.6% biggest turnout to date as was the case IINS 166 15 200 -10.4% with their Christmas event this year. IIPEI 58 0 50 16.0% We are pleased to report that the number IINL 70 25 115 -2.0% of events in the Atlantic Region increased Total 411 99 515 -1.0% from 15 in 2012 to 23 in 2013 and the attendance went from 1,661 to 2,029.

62 The Insurance Institute of Canada Atlantic Regional Report Continued

Career Connections As well IINS held a Feed the Minds of t
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well as the rural areas. Insurance Management Society It has been indeed an honor to represent the Atlantic Institutes for the last two years and to witness the great Events (Figure E) enthusiasm of the volunteers and staff Target throughout the Atlantic. It is evident Institute Attendance Attendance % Variance from the many classes, events, and seminars offered that a lot of hard work IINB 603 400 24.0% and dedication went into achieving the IINS 1,097 800 31.0% many accomplishments and successes IIPEI 102 90 11.7% noted above. IINL 227 140 62.0% Total 2029 1430 29.5% I wish my successor Darrel Coates all the best as the new Vice Chair and that he too will find his term as rewarding.

On behalf of the Atlantic Region Convocation (Figure F) Institutes, I would like to thank Margaret

Institute Attendance GIE CIP FCIP Total Grads Wasserman and Michael Divjak and the management and staff of IIC for their IINB 121 1 25 1 27 guidance and support this past year. IINS 251 14 32 5 51 Respectfully Submitted, IIPEI 102 2 7 0 9 IINL 158 0 4 3 7 Total 632 17 68 9 94 Mary Lou Loder, FCIP Regional Vice Chair, Atlantic Provinces.

2012 – 2013 Annual Report 63 Minutes of the 60th Annual General Meeting of the Insurance Institute of Canada

Held on Saturday, October 19th, 2013 at 3:00 PM at the Insurance Institute offices, 18 King Street East, 16th Floor for the transaction of business detailed on the Agenda.

The meeting was convened with Silvy Wright in the Chair and the following in attendance:

Board of Governors: Robert Byrne, B.Comm, CIP Past Chairs: Silvy Wright, BA (Hons.) Moira Murphy, CIP Mr. R.E. (Bob) Farries, Karen Barkley, MBA, CIP, CRM Pat Van Bakel, BBA, CIP Mr. H.L. (Skip) Sutherland, HCIP, CLA, FCIAA T. Neil Morrison, BA (Hons) Tim Shauf, BA, CIP Mr. Glenn Gibson, CIP, CLA, FCIAA, CFE Randy Bushey, CIP Arlene Byrnes, BA, CIP Mr. Robert Landry, FCIP, ICD.D Donna Ince, CA, CIP Heidi Sevcik, FCIP Mr. Gordon Crutcher, BA, FCIP François Côté, FPAA, CRM Tom Pooler, FCIP, CRM Mr. Derek Iles, FCII Mary Lou Loder, FCIP Elaine Porter, CIP Ted Teterenko, MBA Carson Cook, CIP Staff: Bob Tisdale, MBA, FCIP Suni Simpson-Calvert, CIP Peter Hohman, MBA, FCIP, ICD.D Michael Wills, FCIP Mark Hickey, CIP, CAIB Ted Hellyer, FCIP, CRM George Klassen, FCIP Mike Hordichuk, CIP Mike Divjak, BComm, FCIP, CRM Troy Bourassa, MBA, CIP Linda Love, MHRM, BA, CHRP Kevin Callbeck, BComm, FCIP Guests: Neil Toffick, MEd, BA, CIP Mark Rouleau, FCIP, CRM Julie Pingree, BA, CIP Dawna Matton, BA, FCIP Jan Brownridge, BA (Hons), FCIP, CRM Glenda Ouellette, BA, MBA, FCIP Margaret Parent, BA Mark Francis, FCIP, ACS Darrel Coates, CIP, CRM Nora Gubins, BA Wayne Coates, BA, CIP François Jean, CIP, CRM Angela Murray, BA, BComm, CMA Barbra Kania, FCIP Joanne Hampson, FCIP Margaret Wasserman, BSc (Hons), Patricia McGuire, FCIP Crystal Syrenne, CIP Tino Corsetti, MBA, BA Everett Porter, CIP Karen McKay-Harding, CIP Anthony Vanniasinkam, MBA, BASc Steve McQueen, BBA, CIP Dolcita Birch

The meeting was called to order at 3:00 p.m.

1. Notice Calling Meeting: Roll Call

Silvy Wright confirmed that a notice was carried in the fall issue of IQ and delivered to all members, in accordance with our by-laws.

2. Reading of Minutes

It was MOVED BY: Moira Murphy SECONDED BY: François Côté THAT: the minutes of The Insurance Institute of Canada’s Annual General Meeting held on October 27, 2012, Montreal, Quebec which were subsequently published in the Annual Report and duly distributed, be approved. CARRIED. 3a. Reports of Officers, Committees, and Task Forces

It was MOVED BY: Everett Porter SECONDED BY: Carson Cook THAT: the reports tabled by the various committees, councils, and governors and approved by the Board of Governors at its meeting on October 19, 2013, be accepted as read, with the provision that they subsequently be reproduced in our Annual Report, with the exception of the Executive Committee Report. CARRIED.

64 The Insurance Institute of Canada Minutes of the 60th Annual General Meeting of the Insurance Institute of Canada Continued

3b. Reports of Officers, Committees, and Task Forces

The Insurance Institute of Canada (IIC) is a not-for-profit organization (NPO) registered and governed under Part II of the Canada Corporations Act (CCA). A new act, the Canada Not-for-Profit Corporations Act (CNCA), has been proclaimed by parliament to take the place of Part II of the CCA. NPOs like the Insurance Institute have until October 17, 2014 to apply for a certificate of continuance under the new CNCA and amend their by-laws to conform to the new act. This juncture also provides us with the opportunity to update the wording of the Institute’s Objects and Purposes as stated in the letters patent.

The proposed By-Laws, updated Objects and Purposes, and Articles of Continuance, which were approved at the Board of Governors meeting earlier today form part of the AGM package this afternoon.

Notification of these proposed changes and the vote to adopt the same at this AGM, were provided to the Institute’s membership via the August 2013 edition of IQ, the Institute’s member newsletter. The proposed changes to the Institute’s by- laws, and Purposes & Objects were posted on the Institute’s website along with the proposed Articles of Continuance. CARRIED.

3bi. Articles of Continuance

It was MOVED BY: Kevin Callbeck SECONDED BY: Mark Rouleau THAT: the Articles of Continuance included with the meeting materials be approved and adopted. CARRIED UNANIMOUSLY.

3bii. Purposes and Objects

It was MOVED BY: Kevin Callbeck SECONDED BY: Ted Teterenko THAT: the revised Purposes and Objects included with the meeting materials be approved and adopted. CARRIED UNANIMOUSLY.

3biii. Institute By-Laws

It was MOVED BY: Kevin Callbeck SECONDED BY: Mary Lou Loder THAT: the revised Institute by-laws included with the meeting materials be approved and adopted CARRIED UNANIMOUSLY.

4. Annual Financial Statements and Auditor’s Report - Report tabled by Silvy Wright.

It was MOVED BY: Silvy Wright SECONDED BY: Glenda Ouellette THAT: the Auditor’s Report and the accompanying Financial Statements be accepted and approved. CARRIED.

5. Chair’s Address

It was MOVED BY: Bob Tisdale SECONDED BY: Neil Morrison THAT: the Chairman’s Address be accepted as presented. CARRIED.

2012 – 2013 Annual Report 65 Minutes of the 60th Annual General Meeting of the Insurance Institute of Canada Continued

6. Approval of Acts of Directors

It was MOVED BY: François Côté SECONDED BY: Patricia McGuire THAT: all contracts, by-laws, proceedings, appointments, elections, and payments enacted, made, done, or taken by the Board of Governors, Officers, Councils, Committees, and Task Forces of the Institute since the date of the last Annual General Meeting be hereby approved and confirmed. CARRIED.

7. Elections

It was MOVED BY: Karen Barkley SECONDED BY: Randy Bushey THAT: the following be accepted as Governors of The Insurance Institute of Canada for the year 2013-2014:

Wayne Coates, BA, CIP Vancouver Island Chapter – British Columbia Mark Francis, FCIP, ACS British Columbia Jan Brownridge, BA (Hons), FCIP, CRM British Columbia Kevin Callbeck, B.Comm, FCIP Southern Alberta Mark Rouleau, FCIP, CRM Southern Alberta George Klassen, FCIP, CRM Northern Alberta Troy Bourassa, MBA, CIP Northern Alberta Lisa Todd, FCIP, CRM Saskatchewan Mike Hordichuk, CIP Saskatchewan Barbra Kania, FCIP Manitoba Ian Frost, FCIP Manitoba Pat Van Bakel, BBA, CIP Ontario Tim Shauf, BA, CIP Ontario Arlene Byrnes, BA, CIP Cambrian Shield Chapter – Ontario Heidi Sevcik, FCIP Conestoga Chapter – Ontario Tom Pooler, FCIP, CRM Hamilton/Niagara Chapter – Ontario Elaine Porter, CIP, CAIB Kawartha/Durham Chapter – Ontario Carson Cook, CIP Ottawa Chapter – Ontario Suni Simpson-Calvert, CIP Southwestern Chapter – Ontario François Côté, FPAA, CRM Québec Chantal Gagnon, MBA, FPAA Québec Simon Charbonneau, FPAA, CRM Québec Mark Hickey, CIP, CAIB Prince Edward Island Robert Byrne, B.Comm, CIP, CD Newfoundland & Labrador Steve McQueen, BBA, CIP Newfoundland & Labrador Susanne Paulsen, FCIP, CRM Nova Scotia Moira Murphy, FCIP Nova Scotia Patricia Buckley, FCIP New Brunswick Everett Porter, CIP New Brunswick Silvy Wright, BA (Hons), CA Governor-at-Large T. Neil Morrison, BA (Hons) Governor-at-Large Karen Barkley, MBA, CIP, CRM Governor-at-Large J.R. (Bob) Tisdale, MBA, FCIP, CRM Governor-at-Large Glenda Ouelette, BA, MBA, FCIP Western Institutes Darrel Coates, CIP, CRM, CFI Atlantic Institutes François Côté, FPAA, CRM Québec Institute Donna Ince, CA, CIP Ontario Institute

66 The Insurance Institute of Canada Minutes of the 60th Annual General Meeting of the Insurance Institute of Canada Continued

7. Elections (continued)

It was MOVED BY: Karen Barkley SECONDED BY: Randy Bushey THAT: and the following be appointed Divisional Chairs:

Michael Wills, FCIP Academic Julie Pingree, BA, CIP Professionals’

CARRIED.

8. Appointment of Auditors

It was MOVED BY: Glenda Ouellette SECONDED BY: Karen Barkley THAT: that BDO Canada LLP, Chartered Accountants, be appointed auditors for the ensuing year at a fee to be determined by the Executive Committee. CARRIED.

9. Such Other Business as May Be Properly Brought Before the Meeting

No further business was brought forward.

10. Adjourn

It was MOVED BY: Bob Tisdale SECONDED BY: Neil Morrison THAT: the meeting be adjourned.

CARRIED.

For: Maurice Tulloch Chair of the Board of Governors

:dcb

2012 – 2013 Annual Report 67 Award of Merit Recipients

1972-1973 1979-1980 1986-1987 Jack Baker, FIIC John Holden, FIIC, FCII Claude Boulanger, FIAC Eric G. Bale, CA, AIIC Jean-Marie Myette, CIB Jean-Guy Beaulieu, FIAC H.J. Busby, AIIC Stanley A. Scudder, FIIC, CIB(Alta.) Betty Cook, FIIC, CIB (Nfld.) Frederick G. Favager, ACII W.H. Williams, FIIC Robert E. Farries S.E. Porter Glen Kalmar, FIIC, ARM Peter Sloman, FIIC 1980-1981 Mary E. Kellier, AIIC Réal Bond, FIAC Charles Moreau 1973-1974 Carol Caswell, ARM Kenneth J. Nagel, FIIC Sébastien Allard, AIAC Reavley Oswald, LL.B., FIIC A.V. Thibaudeau Harold K. Ballantyne Jean-Paul Savard, AIAC Jules Daigle, AIAC Marcellin Tremblay, MScS 1987-1988 Gérard Parizeau, LSc, FIAC, MSRC Donald M. Batten, FIIC W.G. Shakespeare, AIIC 1981-1982 Norman Green, AIIC Lucien Bergeron, FIAC Georges Hamel, FIAC 1974-1975 Dorothy Gidge, FIIC Peggy Hood Kadey, FIIC G.R.E. Bromwich, FIIC, FCII Conrad Le Blanc, FIAC Michael D. MacNeill, FIIC, CIB (Alta.) Paul Filion, FIAC John Mitchell, FIIC Ronald E. Newcomb, AIIC Tom Keenan Dr. Edwin S. Overman, CPCU Claude St-Pierre, AIAC 1988-1989 1975-1976 B.E.G. Bate, FIIC Jean-Pierre Bastien, B.Comm., FIAC 1982-1983 Guy Laferrière R.A. Hayes, FIIC, FCII M.C. Barnard, M.Ed., B.Comm., FIIC W.J. (Bill) Love, FIIC Richard Hillier, FIIC, ACII Ruth Bermingham, FIIC, CPIW J.R. Shuttleworth, FIIC Tom Wheatley Ken Hall, CA Roy D. Pugh, AIIC 1989-1990 1976-1977 Melba Self, FIIC, CIB (Ont.) Daphne M. Mullaly, FIIC, CIB (Nfld.) Gérard Gaumont, AIAC Marcel Tassé, FIAC Ronald H. Jeffrey, AIAC 1990-1991 R.E. Matthews 1983-1984 Mary A. Doyle, FIIC, CIB (Nfld.) Claude Meunier, FIAC Donald R. Gale, BA, FIIC Reno Daigle, AIIC Christopher Swanston, AIAC H. Mills James M. (Jim) Roberts George R. Tatlock, AIAC J.B. Murch, FCII Bernard Valois, FIAC Bernadette Murphy, FIIC 1991-1992 Ralph B. Best, FIIC 1977-1978 1984-1985 Donald Bridgman, FIIC, ACII Tom Charbonneau R. Denison, AIIC Norman R. Clark, FIIC Gerry Gallagher, CIB Guy Lachance, AIAC Martyn A. Rice, FIIC, ACII, CLU Pierre Lamarche, AIAC Roger Laurin, FIAC Catherine G. Rowsell, FIIC Jean-Louis Lavallée, FIAC Ian D. Mair, FCII Fred Selles, FIIC Roger M. Leslie T. Michael Porter, FIIC Melvin J. Zabolotney, AIIC A.E. Martin Jean Robitaille, FIAC Violet Parker, AIAC 1992-1993 1985-1986 None Awarded 1978-1979 R.H. Bovaird, ACII, FLMI Paul Chicoine, BA Maurice Choquette, FIAC 1993-1994 Robert B. Plante, AIAC F.A. Copeland R. Jacqueline McCloy, FIIC E.P. McDermott, FIIC

68 The Insurance Institute of Canada Award of Merit Recipients Continued

1994-1995 2000-2001 2009-2010 Raymond Boisseau, FIAC Phillip Cook, FCIP Karen Prychitko, MBA, BA, FCIP Wayne Hickey, FCIP, CRM 1995-1996 2010-2011 Joan E. Best, AIIC, CCIB 2001-2002 Leah Strader-Goled, FCIP, CRM Ian J. MacKinnon, FIIC Gordon Crutcher, FCIP William B. Mather, FIIC Elizabeth Cummins-Seto, DPA, LLB, FCIP 2012-2013 Patti Kernaghan, FCIP, CRM Patricia St-Jean, MBA, FPAA, CRM FLMI 1996-1997 Frederick E. (Fred) Hyndman, FIIC 2002-2003 Thomas A. Singer, ACII, FIIC, C.R.M. None Awarded

1997-1998 2003-2004 John Berg, BSc, FIIC Ken Clahane, BComm, FCIP François Houle, FIAC Monica Cain, CIP Darrell Swain, BA, B.Ed., FIIC, CRM Rocky Tretiak, AIIC 2004-2005 John Delaney, BBA, CIP 1998-1999 Gary L. Baird, FCIP 2005-2006 John Turley, FIIC Glenn Gibson, CIP, CLA, FCIAA, CFEI, CFE, Arthur W. Despard, FCIP, CRM CCFI Patrick McFadden, B.Adm., FCIP, CFE Terry Manz, CIP 2006-2007 None Awarded 1999-2000 Ray Ballan, FIIC 2007-2008 Thomas Cashmore, FIIC, ACII Diane Brickner, CIP Émile Chamberland, FIAC Louise Bevan-Stewart, AIM, CHRP, AAM Sharon Hagstrom, CIP Eric Laity, FCIP 2008-2009 Hugh Lindsay, CA, AIIC Bruce MacDonald, MBA, FCIP, CRM Gilbert Poirier, FPAA

2012 – 2013 Annual Report 69 Honorary Chartered Insurance Professionals

Yves Brouillette, FCAS, FICA, HCIP Jean-Denis Talon, HCIP Chairman Chairman & President ING Canada AXA Canada Inc.

George L. Cooke, MBA, HCIP Janice M. Tomlinson, HCIP President & CEO President & Chairman The Dominion of Canada General Insurance Company Chubb Insurance Company of Canada

Robert Cooke, CLU, HCIP R.W. Trost, HCIP Regional Vice President President & CEO State Farm Insurance Companies Saskatchewan Mutual Insurance Company

R. Lewis Dunn, FCAS, HCIP Gordon Wentworth, HCIP President & CEO General Manager CGU Group Canada Ltd. Albert Motor Association Insurance Company

Robert S. Gunn, BSc, HCIP Igal Mayer, HCIP President & CEO President & CEO Royal and SunAlliance Insurance Company of Canada Aviva Canada Inc.

James S. Horrick, HCIP Douglas Swartout, CCIP, HCIP President & CEO President & CEO AON Reed Stenhouse Inc. AON Reid Stenhouse Inc.

Donald K. Lough, BComm., HCIP Katherine Bardswick, MBA, BSc, HCIP Chairman, President & CEO President & CEO The Halifax Insurance Company The Co-Operators Group Limited

Mark J. Oppenheim, CA, HCIP Jon Schubert, CMA, HCIP Attorney President & CEO Lloyd’s Underwriters Insurance Corporation of British Columbia

H.L. Sutherland, CLA, FCIAA, HCIP President & CEO Crawford Adjusters Canada Inc.

70 The Insurance Institute of Canada Past Chairs

1899 - 1900 J.J. Kenny Western 1952 - 1954 Norman G. Bethune, FIIC Home Insurance, Ontario 1954 - 1955 James Richardson, FIIC, A.C.I.I. London & Lancs., Quebec 1955 - 1956 Harry W. Winter, FIIC Halifax, British Columbia 1956 - 1957 Alex S. Hamilton, FIIC, FCIS, FCII Scottish U. & N., Ontario 1957 - 1958 C.D. Trusler, FIIC Commercial Union, Quebec 1958 - 1959 W.F. Spry, FIIC Canadian General, Ontario 1959 - 1960 C.G. Angas, FIIC Yorkshire, Ontario 1960 - 1961 Reg. Holroyde, FIIC Eagle Star, Ontario 1961 - 1962 A.J. Mylrea, FIIC Reed Shaw and McNaught, Ontario 1962 - 1963 Geo. B. Kenney, BA, MCS, FIIC Phoenix of Hartford, Quebec 1963 - 1964 J.E. MacNelly, FIIC Halifax, Ontario 1964 - 1965 F.W. Pearson, FIIC, FCII Northern/Employers, Quebec 1965 - 1966 A.E. Warrick, FIIC Northwestern Mutual, British Columbia 1966 - 1967 Etienne Crevier, M.Comm., LLD, FIIC Provident, Quebec 1967 - 1968 T.N. Johnson, FIIC Pearl, Ontario 1968 - 1969 Harley B. Vannan, FIIC Canadian Indemnity, Manitoba 1969 - 1970 Robert F. Clark, FIIC Canadian Reinsurance, Ontario 1970 - 1971 François Adam, FIAC Caisses Populaires, Quebec 1971 - 1973 J.R.A. MacKenzie, BA, FIIC State Farm, Ontario 1973 - 1974 D.B. Martin, FIA, FCII Royal Insurance Canada, Ontario 1974 - 1975 J.E. Burns, BA, AIIC General Accident, Ontario 1975 - 1976 Richard M. Willemsen, BA, FIIC Sterling Offices, Ontario 1976 - 1977 Camille Lang, MBA, CA, FIAC La Laurentienne, Quebec 1977 - 1978 F.G. Elliott, FIIC Dominion of Canada, Ontario 1978 - 1979 R.E. Bethell, AIIC Canadian General, Ontario 1979 - 1980 Marcellin Tremblay, MSc La Laurentienne, Quebec 1980 - 1981 Ian D. Mair, FCII Prudential Assurance, Quebec 1981 - 1982 Robert E. Farries Farries, McKenzie Ins. Ltd., Southern Alberta 1982 - 1983 L.J. Rawlinson, BSc, AIIC Travelers Insurance, Ontario 1983 - 1984 W.E. Toyne, BComm, FIIC Sedgwick Tomenson Inc., Ontario 1984 - 1985 J.W. Evans, AIIC Sun Alliance Company, Ontario 1985 - 1986 R.E. Newcomb, AIIC S.J. Kernaghan Adjusters Ltd., British Columbia 1986 - 1987 Lucien Bergeron, BA, FIAC Dale-Parizeau, Quebec 1987 - 1988 John P. Phelan, FIIC Munich Reinsurance Company, Ontario 1988 - 1989 John E. Lowes, BA, FIIC, CIB (Ont.) Irwin, Sargent & Lowes, Ontario 1989 - 1990 J.T. Kelaher, BComm, FIIC Allstate Insurance Co., Ontario

2012 – 2013 Annual Report 71 Past Chairs Continued

1990 - 1991 William J. Green, FIAC Groupe Fédération, Quebec 1991 - 1992 H.L. Sutherland, CLA Adjusters Canada, Ontario 1992 - 1993 G.T. Squire, FIIC The Co-operators, Ontario 1993 - 1994 Gerald A. Wolfe, Jr., BA, FIIC General Reinsurance Corporation, Ontario 1994 - 1995 Philomena Comerford, AIIC Baird MacGregor Ins. Brokers Inc., Ontario 1995 - 1996 Gregg Hanson, BComm, CA, FIIC Wawanesa Mutual Insurance Co., Manitoba 1996 - 1997 Sébastien Allard, AIAC Retired, Royal Insurance Canada, Quebec 1997 - 1998 Kenneth R. Polley, CIP, CLA, FCIAA Cunningham Lindsey Canada Ltd., Ontario 1998 - 1999 Judy Maddocks, CIP Kemper Canada, Ontario 1999 - 2000 Gordon Crutcher, BA, FCIP Towers Perrin Re, Ontario 2000 - 2001 Lloyd King, FCIP, CCIB Anthony & Associates, Nova Scotia 2001 - 2002 T. Michael Porter, FCIP The CUMIS Group Ltd., Ontario & British Columbia 2002 - 2003 Janice Tomlinson, BA, HCIP Chubb Insurance Company of Canada, Ontario 2003 - 2004 Glenn Gibson, CIP, CLA, FCIAA, CFE, CFEI, CCFI Crawford Adjusters Canada, Ontario 2004 - 2005 Martin-Éric Tremblay, BSc The Co-operators, Ontario 2005 - 2006 Diane Brickner, CIP Peace Hills Insurance, Alberta 2006 - 2007 Robert Landry, FCIP Zurich Canada, Ontario 2007 - 2008 Derek Iles, FCII ING Insurance, Ontario 2008 - 2009 Noel Walpole, FCIP, ICD.D The Economical Insurance Group, Ontario 2009 - 2010 Chris Fawcus Aon Reed Stenhouse Inc., Ontario 2010 - 2011 François Faucher, BAcc, CA TD Insurance, Québec 2011 - 2012 Karen Barkley, MBA, CIP, CRM Specialty Risk Underwriters Inc., Ontario

72 The Insurance Institute of Canada Adjunct Faculty

Program Advisors, Authors Giroux, Jerry, AIIC Obinim, Lydia-Sherry, FCIP and Consultants Helik, Jim Obleman, Pearl, CIP 2012 – 2013 Jackson, Joy, FCIP, RF Orr, James A., FCIP Jervis, Alan, BA (Hons), FCII, DES Oxford, Glen, FCIP, CRM Alaimo, John, FCIP, CRM Joshi, Rajiv, FCIP Palalas, Annette, CIP Biring, Manjit, MBA, FCIP Karok, Shannon FCIP Patterson, Anne-Marie, CIP Bouwmeister, Ron, FCIP, ACS Kreitz, Gary, CIP Piec, Martin, FCIP Chan, Anthony, FCIP Kurin, Owen, P.Eng, MBA, FCIP, CRM Proulx, Gilles, B.Sc., FCIP, RIMS Fellow Chorney, Brent, BComm., CIP Kuzyk, Carol, FCIP, CRM Smith, Brad F. Dakli, Ajkuna, FCIP LeBlanc, Nicole, CIP, CRM Struhanyk, Margaret, BA, CIP DeCarle, Karen, CIP Lewis, Matthew Subryan, Cecelia, FCIP Dijkema, Sid, CIP, CRM, IRTII, WETT Loyer, Benoit, PAA Sutton, Shelley, CIP Douris, Matt, CIP Makris, Tracy, CIP Turcotte, Michel, MBA Duffy, Carol, CIP Marra, Joe, CIP, CRM Wallick, Susan, FCIP Duncan, Cindy Mastrangeli, Enrico, HBA, CRM, FCIP Watson, Larry, CIP Duncan, Gary, CIP, CRM, CCIB McCloy-Pell, Jacqueline, FCIP West, Robert G., CIP, BASc., P.Eng. Dykstra, Andy, FCIP Mesic, Michael, BA, CAIB, CIP, ACS Wilmot, David, BA, FCIP Fioravanti, Anne D., CIP Morgan, Anita, CIP Forgie, Sean, BA, CIP, CFEI Naidu, Balu, FCIP Gibbons, Gordon E., CIP Nason, Neil, C.Tech, CIP, CRM

Tutors and Markers Fish, Nancy, FCIP Orr, James A, FCIP 2012 – 2013 Fredericks, Anthony R., FCIP Piero, Brian Gerald, FCIP Ghys Garnier, Martine, FPAA Pilon, Georges Alfred, FPAA Alexander, Camille C., FCIP Gutzeit, Natalie, CIP Potago, Justin, FPAA Alexander, Kenneth Ross, FIIC Hameluck, Robert J., FCIP Poulet, Gaetan, FIAC Andrade, Gloria, PAA Hanna, Marilyn, CIP Ramcharan, Joel, FCIP Arora, Sudhir, CIP Harmer, Patricia Janet, CIP Rowe, Harold T., FCIP Arora, Surekha, CIP Henri, Michel, PAA Scullion, Henry, FCIP Austin, Nadine Mary, FCIP Henry, Annette, CIP Scullion, Stephen, FCIP Balroop, Judy, FCIP Hohman, Honora, CIP Sicard, Pierre Leo, PAA Beaudin, Serge, FPAA Hohman, Peter Gordon, FCIP Simms, Ena, FCIP Bennett, Pamela L., CIP Huang, Vivian So-King, CIP Skyvington, Crystal, CIP Berrie, Carol Anne, CIP Kayahara, Teresa Marie, FCIP Stobbs, Nancy Kathryn, FCIP Bouwmeister, Ronald, FCIP Jervis, Alan Taplin, Patricia Mary, FCIP Brault, Jean-Pierre, FPAA Lethbridge, Edgar James, FCIP Thompson, Gerald, FIIC Bridgman, Donald, FIIC Lewis, Shawn, CIP Thorn, Russel James, FCIP Brière, Nancy, FPAA Lombardi, Danielle Aline, FCIP Van Kempen, Kip, FCIP Briggs, Wayne Scott, FCIP Ma, Edmund Pak Tai, FCIP Webb, Pat Brown, Shelagh, CIP MacPhee, Garth, AIIC Winters, Heather Anne, FCIP Cashmore, Thomas, FIIC Manz, Terry D., CIP Champagne, Robert, FPAA Martin, Christina, CIP Colby, Joseph, CIP Martin, Mary Catharine, FCIP Cousineau, Margaret, CIP McAlpine, Elizabeth, CIP Delong, Edward, FCIP McBean, Phillip Douris, Matthew John, CIP McCallum, Lynda, CIP Dowson, John McCloy-Pell, Jacqueline, FCIP Dubé, Raymond, FPAA Michaux, Peter, CIP Dunstan, K. Martin, FCIP Naidu, Balasundaram, FCIP Dureau, Gilbert E., CIP Neame, Philip J., FCIP Fecteau, Jean-Marc, FPAA Obinin, Lydia Sherry, FCIP

2012 – 2013 Annual Report 73 Adjunct Faculty Continued

CIP Instructors Comeau, Allan, FPAA Greenidge, Sharon, CIP 2012 – 2013 Comtois, Raymonde, FPAA Grigg, Carmen, FCIP Cooper, George, CIP Gutzeit, Natalie, CIP Abbott, Marleen, CIP Costouros, Teresa, FCIP Haigh, Graham, FCIP Alaimo, L. John, FCIP Craven, Ryan, CIP Hallman, Cynthia, FCIP Alexander, Veronika, CIP Crawford, Margaret, FCIP Hamilton, Douglas, CIP Alexander, Camille, FCIP Crowell, Shannon, CIP Hashie, Tricia, FCIP Algabre, Clarita (Rita), FCIP Curtis, Dorothy, CIP Henri, Michel, PAA Allan, Matthew, CIP Cybulski, Jason, FCIP Hibbs-Pinney, Jill, FCIP Almeida, Renata, CIP Dagenais, Maurice, CIP Hickey, Wayne, FCIP Angellotti, Nick Dalgleish, Ian, CIP Hobbs, Lloyd, CIP Atkinson, Bonnie, FCIP Dance, Wendy, CIP Holmes, Ronald, CIP Au, Fannie, FCIP Daniels, Crispin, FCIP Holthe, Justine, FCIP Bailey, Kevin, FCIP Davy, Colin, CIP Hopfner, Jane, CIP Banks, Cedric, CIP de Guzman, Ricardo, FCIP Hornby, Cynthia, CIP Barlow, Peter, FCIP Dearing, Greta, CIP Houlihan, Brian, FCIP Batten, Alan, FCIP DeCarle, Karen, CIP Howie, Gillian, CIP Beaudin, Serge, FPAA Dehod, Mary, FCIP Hughes, Diane, CIP Beaulieu, Marjolaine, PAA Delaney, Susan, FCIP Jesseau, Lisa, CIP Bélanger, Lise, FPAA Demeule, Carole, PAA Jobidon, Jean-Denis, FPAA Bergeron, Lucien, FPAA Desai, Jagruti, CIP Johnson, Jim, FCIP Bernier, Marc, CIP Desrochers, Valérie, PAA Johnson, Terri, FCIP Best, David, CIP Doig, William, FCIP Jones, Sylvie, CIP Bettencourt, Jorge, FCIP Doyle, Sean, CIP Joseph, Sherwin, FCIP Bilik, Alex, FCIP Drabik, Tara, CIP Justa, Colette, CIP Biring, Manjit, FCIP D’Souza, Clinton, CIP Kania, Barbra, FCIP Bishop, Neil, FCIP Duffy, Carol, CIP Karok, Shannon, FCIP Boucher, Peter Dunning, Carrie, FCIP Kaur, Punita, CIP Brady, Kailey, CIP Dunstan, K. Martin, FCIP Kayahara, Teresa, FCIP Branchaud, Robert, PAA Dyson, Keith, CIP Kreitz, Gary, CIP Brantnall, Lynn, FCIP Edisbury, Linda, CIP Lackey, Anthony, FCIP Bray, Kim, FCIP Eso, Tracy, CIP Lanigan, Christine, CIP Brennan, Terry, FCIP Evangelista, Joe, CIP Laporte, Michel, PAA Brière, Nancy, FPAA Exton, Barbara, FCIP Laviolette, Yvette, FCIP Brooks, Brenda, CIP Fafard, Yannick, PAA LeBlanc, Michelle, CIP Brouwers, Jacqueline, CIP Fedyck, Susan, CIP Leblanc, Nicole, CIP Brown, Douglas, CIP Fernandes, Nisha, FCIP Lefebvre, Serge, FPAA Buch, Daniel, CIP Fernandes, Eliana, CIP Leitch, Calla, CIP Buchholz, Richard, FCIP Fioravanti, Anne, CIP Lejnieks, Brian, FCIP Byrne, Robert, CIP Fisher, Shawn, FCIP Leydon, Kelly, FCIP Cain, Monica, CIP Fogan, Ian, FCIP Lipsett, Darren, FCIP Calbick, Linda, CIP Fougere Warren, Annette, CIP Little, David, CIP Cameron, Becky, FCIP Franklin, Leanne, CIP Lord Sr, Wayne, FCIP Campbell, David, FCIP Frost, Ian, FCIP Louttit, Pamala, CIP Cavasin, Alexandra, CIP Gagné, Chantal, FPAA Loyer, Me Benoit, PAA Cekuta, Mark, CIP Garneau, Pamela, CIP MacCharles, Kimberly, CIP Chalifour, Sophie, FPAA Garvey, Paul, FCIP MacDougall, Gregory, FCIP Chan, Keith, FCIP Gibeau, Denis, FPAA Mader, Kathy, CIP Cheryk, Leonard, FCIP Gibson, Sarah, FCIP Mahamoodally, Nooranee, FCIP Chimuk, David, CIP Gillcrist, Angela, CIP Maker, Shelly, CIP Chupa, Bruce, CIP Glasser, Michelle, CIP Manske, Julie, CIP Clahane, Kenneth, FCIP Gould, David, FCIP Marazia, Amanda, FCIP Coe, William, FCIP Graves, Karen, CIP Marbella, Christopher, CIP

74 The Insurance Institute of Canada Adjunct Faculty Continued

Martin, Elaine, CIP Pereira, Kayla, CIP Stark, David, FCIP Martin, Mary, FCIP Persaud, Serena, FCIP Strader-Goled, Leah, FCIP Martineau, Julie, FPAA Peters, Eduard, CIP Stubbert, Karen, FCIP Mascarenhas, Gavin, CIP Pickens, Richard, FCIP Subryan, Cecelia, FCIP Mastrangeli, Enrico, FCIP Piikkila, Margo, CIP Summerhayes, Dennis, CIP Matthews, Callie, CIP Planert, Glenn, FCIP Suschinskij, Elena, CIP McBride, Darlene, CIP Plant, Ada, CIP Suski, Allison, CIP McDonald, Susan, FCIP Plassaras, Cathy, FCIP Sweeting, Barry, FCIP McDougall-Brady, Yvonne, CIP Potago, Justin, FPAA Talbot, Michael, FCIP McFadden, Maurice, CIP Pountney, Suzanne, CIP Taylor, Janet, CIP McFarlane, Susan, CIP Pritchard, Vince, FCIP Thierman, Gregory, CIP McGovern, Loni, CIP Provenzano, Tim, CIP Thompson, William, FCIP McIver, Christopher, CIP Purcell, Stacey, FCIP Tiller, Paul, FCIP McKenzie, John, CIP Ramalho, Paul, CIP Ting, Warren, FCIP Mckenzie, Tara, FCIP Renteria, Eric, CIP Todd, Victoria, FCIP McMahon, Erin, CIP Richards, Lorna, CIP Tomlinson, Rose, CIP McManus, Thomas, FCIP Ridolfo, Adrian, CIP Torrance, Margaret, CIP McMullen, Scott, FCIP Risi, Michael, FCIP Tougas, Jennifer, CIP McWilliams, Maureen, FCIP Roche, Denise, CIP Tremblay, Rhawnie, CIP Medeiros, Susan, FCIP Rodney, Girard, PAA Trudeau, Denise, PAA Medeiros, Francisco, CIP Rodriquez, Dianne, CIP Virley, Jennifer, FCIP Mehrjou, Sara, CIP Rogers, Philip, FCIP Wagner, Becky, CIP Mercier, Manon, PAA Rogoza, Dale, CIP Wallace, Wayne, CIP Mesic, Michael, CIP Ross, Jonathan, CIP Wanamaker, Paul, FCIP Milne, Jeffrey, CIP Rowan, Vicki, CIP Weatherston, Leslie, CIP Miner, Grant, FCIP Rumford, Katherine, FCIP Whibley, Michael, FCIP Mody, Raj, CIP Russell, Jenet, FCIP White, Cynthia, CIP Moorhouse, April, FCIP Ryan, Julie, FCIP White, Jennifer, CIP Morgan, Anita, CIP Sanders, Penny, FCIP Whitehouse, Violet, CIP Munt, Kevin, CIP Sass, Jeff, FCIP Whynott, Penny, CIP Murison, Jacqueline (Jackie), CIP Schmidt, Christopher, FCIP Woldring, Monica, CIP Mustafa, Dino, FCIP Scholten, Megan, CIP Wolfe, Brian, CIP Naidu, Balu, FCIP Schostak, Ray, FCIP Yott, Cindy, CIP Najab, Carrol, FCIP Scott, Jonathan, FCIP Nason, Neil, CIP Scribner, Sue, FCIP Needham (Clare), Melanie, FCIP Scullion, Henry, FCIP Ng, Thomas, CIP Senior, Christine, CIP Nord, Karl, FCIP Shannon, Tim, CIP Noronha, Terence, FCIP Shaver, Barbara, FCIP O’Hara, Katherine, CIP Shuryn, Michael, FCIP Orr, James, FCIP Siba, Eryn, CIP Osti, Adrian, FCIP Silk, Jennifer, FCIP Oxford, Glen, FCIP Silovs, Jim Palalas, Annette, CIP Sinclair, Shaun, FCIP Panzica, Bruno, CIP Singbeil, Karin, FCIP Parkinson, Carey, CIP Singh, Kami, CIP Parkinson, Sandy, CIP Sitter, Muriel, CIP Parmentier, Yvon, PAA Skowronski, Sheri, FCIP Parrott, Kelly, CIP Smith, J. Gary, CIP Patterson, Anne-Marie, CIP Smith, Helen, CIP Payne, Donna, CIP Sorensen, David, FCIP Pearson, Robert, FCIP Spagat, Elliott, CIP Pellerin, Julie Speirs, Brian, FCIP

2012 – 2013 Annual Report 75 Graduating Fellows (FCIP) and Continued Education Graduates

Fellowship Program Honours Cheng, Ho-Ming Brown, Amanda Original Track Desharnais, Connie Buchana, Robin Grande, Lorraine Buhociu, Felix Boone, Lisa (Manitoba) Hawken, Stephen Bye, Melissa Coward, Kathy (Southern Alberta) Hung, Eric Cameron, Ewen Crawford, Lynda (British Columbia) Moore, Sunam Chang, Melanie Dubé-Graveley, Alan (Quebec) Pischke, Aaron Cheung, Jenny Kaji-Holley, Etsuko (British Columbia) Pitt, Michaela Cheung, Karen Piasta, Treena (Manitoba) Ramsdale, Marnie Coleman, Melissa Vanasse, Sophie (Quebec) Singh, Rajeev Cumming, Joseph Wall, Jacqueline (British Columbia) Toi, Mary-Ann Daddario, Jason Wong, Queenie (Southern Alberta) Weiss, Randi Dusenbury, Heather Yan, Echo (Southern Alberta) Dusenbury, Michael Insurance Institute Saskatchewan Gelmanovski, Pana Insurance Institute Northern Alberta Gonzales, Christopher Bachek, Debra Guy, Jeniffer Brink, Jason Cann, Craig Harriott-Stewart, Marva Cronin Roussel, Sharon Ross, Lee-Ann Henville, Rosa Gerke, Tara Snell, Daniel Howlett, Deanna Lund, Carly Wallick, Susan Inberg, Curtis Nicoll, Marie Ip, Silvia Skowronski, Craig Insurance Institute Manitoba Johnston, Bruce Stannard, Malcolm Khan, Abdul Rahim Sutanto, Shirley Georgeson, Angela Kullar, Mandeep Taube, Michelle Ksiazek, Kimberley Liang, Teresa Wallbank, Cody Owens, Randy Lobo, Anabela Yuhasz, Andrea Logan, Ellesene Lyons, Elizabeth Insurance Institute Southern Alberta Insurance Institute New Brunswick Marroquin, Ana McElwain, Ryan Armstrong, John Bourque, Peter Mclinden, Kristy Atwal, Rapinder Othberg, Tina McManus, Thomas Bullock, Penny Miller, Matt Evans, David Insurance Institute of Nova Scotia Mills-White, Caroline Gerwing, Heather Moyer, Michael Kieboom, David Grandy, Lisa Munro, Stephen Lobsinger, Karen Stanhope, Victoria Muy, Melissa Munro, Lisa Newell, Sarah Neal, Sherry Insurance Institute of Panchal, Sonali Roess, Stephan Newfoundland & Labrador Inc. Perreaux, Susan Slepicka, Connie Persaud, Priya Carter, Jacqueline Pottage, Alisa Insurance Institute British Columbia Janes, Cherrie Ross, Karen Shea, Sharon Schindler, Deborah Appleby, Jennifer Sidibe-Dubois, Uma Bai, Jing Jess Insurance Institute Ontario Singh, Bhupender Bakshi, Harpriya Small, Marnie Bezurova, Karin Balraju, Vinita Smith, Jennifer Blacklock, Jill Belyea, John Talis, Igor Bowman, Deborah Blair-Johns, Alexander Theodore, Diana

76 The Insurance Institute of Canada Graduating Fellows (FCIP) Continued

Tsafkopoulos, Elias IADQ (Région de l’Ouest) Continuing Education Graduates Ung, Ly Ung, Melissa Castro, Nadia Dutot, Jean (ON) Vosseler, Robert Côté, Lise Fredette, Gabrielle (ON) Wadleigh, Benjamin Despaties, Josiane Williamson, Jane Dineva Petkova, Kapka Wong, Sam Duguay, Guillaume Woolery, Marsha Jacques , Julie Yampolsky, Valerie Jacques, Karl Zantingh, Heather Linskiy, André Maiorino, Michael IADQ (Region de L’Est) Mousseau, Sophie Plamondon, Eric Jacques , Francine Poupart, Jocelyne Ouellet, Jennifer Rushiti, Besnik Seminari, Michel

2012 – 2013 Annual Report 77 Graduating Chartered Insurance Professionals (CIP)

Honours CIP Graduates Kyncl, Sandra Dee Dasuki, Ramy Lauzon, Karen Helen Feng, Ming Beauchemin , Vincent (Quebec) Lefebvre, Marlene Findlay, Amy Braniff, Bonnie Lynne (British Columbia) Manji, Irfan Ali Foden, Katie Cacioppo, Angelica (Ontario) Marjanovich, Valentina Ivana Friesen, Dawn Leanne Crosty, Stephanie (Ontario) Mattern, Jordan G. Gill, Harleen Fyfe, Laura (Ontario) McKarney, Kayla Gray, Kristen S. Hsu, Anne (Ontario) McLennan, Farina Gregoire, Brenda M. Lacroix, Julie (Quebec) Mitchell, Brandy Lynn Haggis, Barbara McEwen, Shannon C. (British Columbia) Mitchell, Laurie Lee Ann Haggis, Christopher John Mosenkova, Anna (Ontario) Molsberry, Dean Everett Hamilton, Dalena Ng, Quincy Hoi-Tao (Saskatchewan) Morris, Kevin Peter Hopkins, Kelly Pearcey, Michelle Lorri (Manitoba) Morris, Toni Lynn James, Derek Perez, Marie Kimberly (Manitoba) Murphy, Edward James Jeworski, Jay Keith Ramsay, Tania (Ontario) Murray, Ashleigh Jones, Ashley Thomas, Ruby (Ontario) Nash, Hannah Jane Jones, Garrett Petroski, Lara A. Kalbfleisch, Tracy The Insurance Institute Prasad, Irene King, Dineen Ruth of Northern Alberta Reed, Sharleen Komarnicki, Anna- Marie Julie Scherrer, Nicole Althea Lamminen, Seija Andrusiak, Lori Shi, Dasen Larocque, Dean Antosh, Colleen Amy Sinclair, Alyson Cheryl Lea, Kevin Armella, Kari Thomas, Nicholas James Leader, Carol A. Arnold, Cheryl Thorbourne, Damien W Lombardo, Lori Ann Bandali, Safana Tirschmann, Alexander Edward Lu, Hao Bowden, Amy Elizabeth Tomas, Brittney Kaylan MacMurchy, Shannon Pearl Budnick, Aaron Truong, Lanny Masiwa, Tinaye Chalifoux, Janice Michelle Vanberg, Amanda Louise Mason, Sean Chan, Philip von Eggers, Tyler Mazerolle, Carly Anne Couturier, Sandra Waschuk, Julie Lynn McCargar, Cara Damo, Colin Wilson, Isabel Montanini, Dori Davidson, Margaret Ann Moores, Sara Lisa Marie Dhanoa, Gagandeep Kaur The Insurance Institute Morneault, Deborah R. Fasick, Jo-Anne M. of Southern Alberta Nagy, Susie Fiander, Jenna Ntaisi, Bangulanyi Saul Fizer, Shelly Aitken, Lindsay B. Paul, Saswati Gilliam, Courtland Harle Allison, Kelly Peterson, Michelle Gomes, Donald R. Baker, Danielle Marie Poole, Kelly W. Gregoire, Ryan Allan Baker, Sandra Meshalle Reynolds, Heather Dawn Gross, Lane Keith Baluya, Joyce Saner, Sonia Hammell, Thomas George Barnes, Donna Marie Schebek, Jennifer Harvey, Dustin Gordon Bienvenue, Bryan Smolcic, Britni C. Harvie, Chad Barret Blackhall, Caleigh Gamaine Steel, Rachelle Heber, Christopher Ronald Bowcott, Michelle Stingel, Karen Lee Hicuburundi, Juvenal Browning, Julia Anne Stull, Carol Hinolan, Marlowe Burkevitch, Tina Lynn Sweet, Kelsey Hudson, Colette Burman, Valerie Torre, Judy Grace Grace Huynh, Charlene Van Carter, Robert Tsang, Yik Ling Jory, Jennifer Lea Chui, Virginia Varughese, Silas Khanna, Reena Comeau, Chantelle Voros, Shannon Dawn Kindred, Garrett Grant Curzon, Kayla Dawn Walsh, Bryce

78 The Insurance Institute of Canada Graduating Chartered Insurance Professionals (CIP) Continued

Wang, Han Hall, Jessica Frances Poliquin, Jonathon Patrick Watt, Gregory Hanna, Robert B. Powell, Bruce Eliot Wilson, Dominique Anne Hannay, John Burnham Powley, Adam M. Woytowich, Barbara Lynn Hardie, Paula Michelle Prasetyo, Dian K. Yet, Myrna Hardy, Cathie Reid, Edith Hardy, Chris Donald Reilly, Kathy Leanne The Insurance Institute Hawkshaw, Meghan Jean Renowden, Micheal Richard of British Columbia Heilman, Melissa C. Riddle, John Robert Hette, Jennifer A. Ringdahl, Karen Lynn Abella, Justin Marcelo Ho, Mandy Savio-Hopkins, Rosemary Abney, Donald L. Hohlbein, Laurie Ann Schnell, Shelley Aden, Sudi Hoogendoorn, Jared Daniel Scrabuik, Richard W. Andrew, David Lance Hudson, Sarah Sera, Daniel Astles, Lori Janjua, Raveen S. Serov, Mikhail Awan, Alveena M. Jensen, Elisabeth Shuan, Kathy Balhera, Bijender Singh Singh Jones, Christopher Shynkaryk, James Michael Besic, Ajsa Jones, Jane A. Simon, Patricia Brandreth, Kirsten Jones, Jeremy Christopher Sinclair, Natalee Marie Brown, Janiece A. Joseph-Nidua, Jayne Rebecca Smart, Laura Joyce Campos, Nefthali Kewell, Thomas Edmond Su, Cathy Casem, Jerlyne Joyce Mones Komaricheva, Tatiana Szlachcic, Frederick Castrucci, Marco Anton Lai, Phyllis Hiu Man Taylor, Angela Michelle Chan, Fiona Wing Man Learned, Daryl James Thomsen, Andrea Chan, Shannette LeClair, Tanya Nicole Tran, Lan Chan, Wayland Johnathan Lee, Edward Valdez, Diana Cheung, Cecilia Lehal, Dalvinder Singh Wirch, Gregory James Choo, Jin Leland, Hayley Louise Wong, Brandon Clancy, David Leung, Mandy Shuk Wan Wong, Constance Joy Co, Vincent Lin, Xiao Shelley Wyse, Brent Craig, James Robert Lins, Rendrega Yang, Yi Victor Victor Crawford, Lianne Litvinov, Olga Yao, Yilei Leslie Dagneau, Breanne Gray Liu, Fang Yue, Maria Catherine Deol, Amit Michael Singh Liu, Warrick Zeleniski, Stacey Deschenes, Tracey Marie Lok, Walter Zhou, Lu Cathy D’Mello, Noella B. Lu, Yi Ping Vivian Einarson, Eric Ly, Fai Nhut Huy The Insurance Institute Elliott, Dane Mackay, Jennifer of Saskatchewan Erickson, Heather Laura Madanayake, Udaya Wickremasinghe Espey, Sontina Manning, Stacy Jean Auty, Shara Evans, Christina McCliggott, Daniel Dustin Bilboe, Shalen Rae Fazekas, Aleisha Anne McMillan, Debbie Chorney, Chad William Fernandes, Sandra Placida Melanson, Shari Ellen Cookson, Dennis Feswick, Derek P. Molson, Christine Michelle Craik, Ashley C.Marjorie Ford, Chris Landon Monroy, Carmen Lena Daum, Randy W. Forrester, Edward Robert WIlliam Morris, Beverly Doerksen, Steven Framst, Douglas C. Munroe, Murray Steven Donaldson, Cari Lee Ann Fujii, Junichi Murray-Hall, Frazer Farrell, Peggy Gill, Simmi Ngo, Ngoc Lily Greenwood, Haley Dawn Gontovnick, David Nibber, Jaskiran Marshall, Lee Andrew Gonzalez, Nelson Olson, Michael Evan Martin, Colleen Susan Gooch, Stephanie Osberg, Kirsten McKague, Scott Gray, Chris Alan Paiero, John Angelo Moormann, Meghan Gregov, Vesela Stosa Panduro, Elisabeth Olshewski, Debbie

2012 – 2013 Annual Report 79 Graduating Chartered Insurance Professionals (CIP) Continued

Reed, Stephanie Lagace, Tracy Ann Rollins, Larry Peter Relland, Brad P. Langin, Sue Leigh Singh, Joshua Ryan Robertson, Marlene LaPlante, Renee Stapells, Adrienne Samantha Rowland-McAvena, Amy Levesque, Daniel Stewart, Dawn Alice Schwindt, Jay Cassidy Martin, Ashley Tracey, Audra Michelle Shivak, Robyn Mazerolle Depow, Karen May Turner, Edward M. Stroh, Crystal Lee Mills, Angela Ta, Dat Dat Morais, France The Insurance Institute Wiese, Christina O’Connor, Tammy Jo-Ann of Newfoundland & Labrador Inc. Osborne, Michael Christopher Joshua The Insurance Institute of Manitoba Poirier, Sylvia C. Champion, Peggy-Lou Price, Wornick George King, Jean Andres, Rob Ryder, Brenda Rowe, Adrienne Arabsky, Holly Sampson, Kirsten Joan Young, Christopher Kevin Belanger, LeeAnn Shannon, Tim Michael Bennett, Kerri Joanne Wood, Terra Dyann Insurance Institute of Ontario Borgia, Robert Clark, Lindsay Mary The Insurance Institute Abbas, Haider Higgs, Donna Lynn of Prince Edward Island Abbaszadeh, Elias Hirose, Jennifer F. Adams, Janet Hobson, Kimberly Wedge, Randall Adams, Kelly Leigh Huth, Karly Adeeb, Zain Karpenko, Stacie M. Insurance Institute of Nova Scotia Adetoye, Peter Abiodun Lee, Jamie Agarwal, Deepti Mangal, Roseline Bernard, Ashley Marie Agarwal, Sujit McCormick, Harley Bonaparte, Jordan Joseph Aghazai, Musab McGregor, Mark Lindsay Brown, Heather Anne Aitken, Kyle Monchamp, Marguerite Campbell, Robert Ian Alexander, Meghan P. Moore, Stephen Churchill, James ’Brian’ Alfred, Alex Mussell, Jacqueline Connolly, Rosalie Anne Alkerton, Mathew C. Reid, Janice Conway, Alastair Brian Amakawa, Miki Sanders, Sherry Cotterill, John William Amigo, Deborah Sawatzky, Kenneth Raymond Crawley, Chris William Andersen, David E. Skubovius, William Deveau, Danielle Martine Anderson, Jennifer Smith, Tracey Devlin, Beverley Anne Anderson, Jennifer Lyn Sochasky, Samantha Jayne Fraser, Brent Andrew Anderson, Nadia Strength, Heather A. Ghiz, Matthew J. Anderson, Trisha M. Tarr, Blake Robert Gillis, Grace Andrews, Eric James Tataryn, Teresa Goodrick, Ruth Ann Angrish, Shaveta Wiebe, Ryan Gerald Jennings, Shauna Lee Appadoo, Anton Theandran Wilton, Raeleen Keddy, Jennifer Elizabeth Armstrong, Gloria Khammash, Luma Arthurs, Kelly Insurance Institute of Letourneau, Lindsay Marie Arturi, Ernesto New Brunswick Lowe, Chris E. Asudani, Anita MacFarlane, Sharon Ada Asudani, Narendra Arsenault, Joanne Lisa MacNeil, Don David Atkinson, Rita Barton, Tina Maher, Meghan Holly Attrill, Aaron Caron, Chantal Major, Murielle Aubry, N. Saskya Cormier, Melissa Meagher, Heidi Sarah Avery, Mike Daigle, Ginette Mombourquette, Kenneth Babiera, Maricel Forestell, Paul Murphy, Colleen Jacqueline Badal, Rekard Tooma Harley, Rannoch Leighton Payne, Lisa Ellen Bains, Paul Kimball, John Matthew Roberts, Leslie Anne Bajus, Kristen

80 The Insurance Institute of Canada Graduating Chartered Insurance Professionals (CIP) Continued

Baker, Sheena F. L. Leeandra Co, Daniel Elliott, Jody Baksheeva, Irina Coates, Crystal Falcone, Michael Baldwin, Benjamin Coburn, Jessica Famme, Julie Bandali, Altaz Coleman, Kareen Karleen Farb, Brandon Barbosa, Joshua Colgan, Amanda Farrer, Sarah Barcelon, Mart Calingasan Collet, Melisa Fawcett, Christopher R. Barnett, Zico Lee Collrin, Tony Felepchuk, Catherine Barr, Matt Connor, Alastair James Fredrick Ferguson, Donna Marie Barrett, Matthew Cooper, Victoria Ferreira, Teddy I. Barretto, Lucila Correia, Bonita Filippini, Jocelyn Barton, Kristin Annette Cottreau, Heidi C. Fletcher, Katharina Beattie, R. Grant Crawford, Bonnie Lynn Flewelling, Janet Beaulieu, Kevin Cui, Jamie Xiaoxi Flom, Deborah Beeharry, Zaleena Cully, Adam David Flynn, Elline Morine Beneteau, Linda Currie, Matthew Fobear, Stacey Bennett, Allison Annmarie Da Silva, Andrea P. Fong, Amanda Bennett, Robyn N. Daicoff, Peter Forestell, Carol Anne Berish, Seline Dalton, Robert Fortunato, Lisa Bhatt, Vivek Rajanikant Datoo, Sabrina Foster, Marsha Lynn Biha, Louise Daurie, Lana Christine Foster, Michelle Elizabeth Bogart, Ashleigh Anne Davis, Christopher Andrew Fragomeni, Christina Boodram, Kunti Davis, Kayla Nicole Fu, Winnie Borbely, Robert Davis, Kerrie Fulford, Stephanie Bordean, Raluca Raileanu Davison, Karen Gale, Cindy Bowes, Veronica D’Cruz, Joanna Galinski, Michal Bragagnolo, Kim D’cunha, Chiara Gandotra, Deepak Brancker, Paula Mary de Laplante, Sylvain Garcia-Florez, Adriana Brien, Mark De Oliveira, Amanda German, Amy C. Brochu, Madalyn De Sousa, Manuel Gibb, Michael John Brouillette, Nicole Simone Deboer, Joel Andrew Gibson, Sarah Bucholtz-Denoble, Elizabeth (Liz) Dencsak, Rolanda Giesbrecht, Melanie Bukvic, Jasminka Dharmarajan, Tara Gillespie, Derek Michael Bunting, Don Dibra, Suela Gillies, Erin Marie Burger, Paul William Dickson, Colleen Goddard, Jacqueline Burgstaler, Philip Dikushin, Irena Goel, Sagun Burton, Tanya Dinnage, Barbara Gomes, Aushiana Butler, Karen Ditner, Sharon Julianna Gonzalez, Francis Capinpin, Myra Do Rego, Sunil Gordon, Blair Cariaga, Arnold Jan Dobbie, Amber Gourgiotopoulos, Alexander Carroll Watson, Leanne Lynn Dolan, Chantal Gowland, Scott Edward Cassagnol, Reynold Andre Dollack, Ian Michael Gray, Ryan Caswell, William Domenchini, Joe Green, Jared A. Cech, Peter Donovan, Thomas Micheal Grewal, Sukhdeep Chamberlin, Kaylie S. Dorneanu Lennox, Diana C. Grieg, Mandy Chau, Leanne Downes, Jessica Grigor, Jennifer Roxann Chen, Jon Hua Drennan, Sarah Gupta, Apurav Chicorli, Mary Ann Drover, Mandy Hainer, Sarah Mae Chow, Jonathan Dudley, Kevin David Hall, Sandy Chowdhury, Mushfiqur Duncan, Carolyn Patricia Hansen, Carrie L. Clarke, Renee Aileen Dunn, Glenda Harbajan, Anthony Clarkson, Jennifer Eccleton, Damien Harnden, Julie Clawson, Gillian E. Ehrenberg, Kathleen A. Harris, Jessica Claxton, Cheri El-Jobran, Rola Harris, Stephanie

2012 – 2013 Annual Report 81 Graduating Chartered Insurance Professionals (CIP) Continued

Harrison, Nicole Rachel Lalonde, Ryan Charles McIsaac, Beth-Ann Hasnain, Maha Lam, Bao Yan McLaughlin, Candice Hebert, Corey Lamont, Tracy Leigh McLean, Tim Armstrong Higgins, Sarah Elizabeth Landrove Carmona, José Carlos Carlos McLoughlin, Laura Ann Hill, Kristina Grace Lang, Shelly Mead, Michael Hiscocks, Grant Langford, Kimberly Erin Menezes, Jyothi Jennifer Hodgins, Beverly Adeline Laskis, Joanna Menon, Mirdula Horan, Carlee Lawson, Jessie Mercer, Michelle Loretta Hrycyk, Elzbieta Le, Ngoc-Vicky Merk, Richard Hunt, Brent P. Leacock, Alexandra Mesia, Luis Huxley, Andrew B. Lealess, Josh Milanese, Deanna Iacurci, Nicole Marie Lee, Alice Mina, Christie Ibrahim, Ramiz Lee, Amie Yuen-San Missere, Michelle Ing, Steven Legg, Jordan Douglas Moffatt, Helen Inglis, Bryan Leonova, Rita Mohamed, Nazira Ireson, Andrea Lewis, Danny Edward Monaghan, Melissa Irvine, Caitlin Lewis, Patrick Moore, Douglas Alexander Jacobs, Michael J. Li, Ying Morley, Keith Jason Jacobson, Dina Lichty, Luke Morris, Scot Jamieson, Barbara Lichty, Sean Moss, Paul Jaroslawski, Adrienne Liu, Laurie (Lixia) Mossa, Lucy Jeffery, Christine Ann Lockwood, Lisa Marie Mullins, Geraldine Jeffrey, Jennifer Loft, Michelle Myers, James R. Jenkins-Taylor, Maryanne Loney, Bruce Myronyk, Nicole Jinkinson-Brown, Andria Lozano, Lamyae Nadarajah, Saiyini Joelson, Jennifer Louise Luke, Joanie Narina, Srinivasa Jones, Cyrilla Anne Luo, Mark Liang Nasir, Abdur R. Jorgensen, Stacey Luszczyk, Piotr Joseph Navarro, Susana Jovanov, Branko MacDonald, Dana Nelson, Todd July, Evril Kathy Anne MacPherson, Jamie C. Nesbitt, Edward Kakaletris, Sabrina Mahabir, Ram Newcombe, Glennis Karasyova, Kseniya Mahazudin, Sheik Ng, Gina Karaz, Cynthia Mak, Alfred Ng, May Karim, Richard Malhi, Surjit Ng, Winnie Kaufman, Stella Mand, Sukhjit Nguyen, Andrew Kavluk, Jeff Mandryk, Elizabeth Nguyen, Han Kelbas, Aleksandra Marcoux, Conar P. Nieva, Virna Maria Kennedy, Tyler Warwick Marrello, Enzo Noronha, Ruby Kenney, Gregory John Martin, Amanda Nunes, Nicole Kerr, David Martin, Sara Danielle O’Brien, Stacey Lynn Khan, Faiza Marziali, Sara O’Leary, Una Kikkert, Nathan Masilungan, Carmina Oliveira, Antonio Viera Kirshenblat, Jonathan Matheson, Christopher Ordonez, Belinda Kitchen, Keith Mauro, Vincent Anthony Osei-Bobie, Owusu Yaw Knowles, William James McAlpine-Vesterback, Shawn McAlpine O’Shaughnessy, Jane Ellen Kolawole, Foluke McCaughan, Shengyi Palladino, Allison Kovacs, Laura Mccormack, Wendy Panetta, Maddalena Krishnadasan, Christine McDougall, Robert J. Papple, Matthew Kristolaitis, Michael Adrian McDougall, Terelyn Paradis, Nicole Kwan, Denise McEwen, Michael Fraser Paredes, Peter Jon Laberge, Myrna McFarlane, Meredith Paschke, Danielle Lahori, Bhavna Mahesh McGrath, Edward Pastore, Grazia Lai-Cheong, Jean-Francois Mcgrattan, Daryl Pastuszka, Magdalena

82 The Insurance Institute of Canada Graduating Chartered Insurance Professionals (CIP) Continued

Patton, Sarah Santos, Marysol Stewart, Joy Sarron Paul, Elizabeth Andrea Sararas, Debbie Lynn Strangis, Giovanna Daniela Pelc, Damian Tomasz Sarwar, Mohammed Strong, Jennifer Lynn Perkins, Allan Charles Saurine, John P. Suresh, Beena Kumary Petre, Chelsea Sawhnin, Khine Suri, Mohit Phelps, Ebony Schettino, Pasquale Sutherland, Catherine Lynn Philpott, Joanna Kirsty Schierholtz, Christine Sweiger, Shannan Piruzyan, Aram Schmidt, Mark Szpala, Jason Polata, Anna Schone, Stefanie Tait, Penny Polo, Rose Schott, Deborah Lynn Tananika, Olga Pomfret, Brandon Schreiner, Sarah Tang, Elaine (Yu-Lan) Potwarka, Deborah Scott, Eric Fraser Taurasi, Monica Tania Prenty, Christopher Robert Scott, Maureen Taylor, Keirstin Proctor, Louise Seaman, Travis Taylor-Wong, Wendy Publow, Dane Christopher Sell, Lori Tello, Alonso Pugliese, Nicholas Vincent Semple, Denise Thebaud, Nicole Punzal, Heidi Z. Sentsova, Svetlana Thieu, Man-Nhi Qazi, Iqra Seyedi, Parang Thiru, Rathika Rabb, Eleanor Seyedi, Soran Thomas, Jobin Racicot, Sylvie Shah, Mehang Thomas, Ronojoy Radman, Kristina Zlata Shakiba, Maryam Tomecek, Lisa Rafter, Tyler Shaw, Marie Toppin, Lora Shondell Raja, Zafar Shawyer, Suzanne Topping, Kym Rajkumar, Nisha Shedden, Stephanie Ann Torralba, Christina Rambhaccus, Shane Sheridan, Patricia A. Traquair, Ellen Rambo, Vanessa Sherren, Deborah Tsang, Claudia Randhawa, Suraj Kaur Shin, Jaehong Danny Tse, Suk Kuen Sharon Ray, Arpan Shinouda, Maggi Tucker, Brynn L.P. Rees, Julie Sillanpaa, Lisa Unruh, Christiana Resma, Carlo Singh, Randeep van Gaalen, Alexander Ricci, Jay Singh, Reema Van Vliet, Laura Richardson, Kurt Sinnamon, Megan Marion Elizabeth Varickanickal, Josh Philip Richardson-Lagrove, Zakary Aitch Slaney, Gillian Varley, Kevin John Riemenschneider, Diane Sloot, Bryan Vayman, Allan Robinson, Lori Anne Slowakiewicz, Sylvester Vecerin, Davor Ronca, Jennifer Smith, Cheri Vingoe, Jonathan Ross, Cameron Smith, Cody Voigt, Ann Rostant, Gillian Smith, Colin Wang, Yizhao Rowe, Raymond Allan Smith, Dempsey Webb, Justin Ryan, Jeannie Elizabeth Smith, Judi Wegrzyniak, Evelina Anna Ryan, Jennifer Smith, Ross Wettlaufer, Suanne Sabourin, Cindy Smith, Samantha White, Matthew R.S. Sadiq, Arfan Solomon, Sylvie White, Nicholas James Saeed, Saqib Song, Wei Whitelaw, Julie Deanne Sakthikkumar, Selvavathy Soubra, Dana Whitham, Sarah Salvati, Manuela G. Souster-Morris, Charlene Wilkinson, Marcus Samaroo, Vanita South, Christopher Williams, Ryan Andre Sambolec, Dallas Stephanie South, James Willis, Kevin C. Sanqua, Andrew Stadnyk, Sarah Wilson, Alan Sansanwal, Sunita Stagno, Ignazio Daniel Wilson, Erin Santerre, Erin Elizabeth Stanley, Carl Wilson, Maureen A. Santhiralingam, Gushiba Steele-Robertson, Lisa Wisdom, Kevin Santiago, Rowena C. Stephens, Bobbi-Jo Wong, Angela (Yuk-Kwan)

2012 – 2013 Annual Report 83 Graduating Chartered Insurance Professionals (CIP) Continued

Wong, Ben IADQ (Région de l’Ouest) Nakouzi, Edouard Wylie, Lauren Nault, Jean-Michel Wymant, Laurence Barbosa, Johnny Ouchrif, Abdelilah Zhevako, Galina Bayart, Nicolas Papineau, Steve Zhou, Minjing Bélanger, Patrick Parent, Céline Zhou, Yongxin Daniel Bergeron-Tardif, Marie-Ève Pelland, Jean-François Zurnacioglu, Seray Berinde Bors, Eva Pépin, Marie-Christine Bernier, Edith Perrier, Jean Edy IADQ (Region de L’Est) Bernier, Steve Quane, Kevin Bounafaa, Younes Racette-Richard, Andréanne Bédard, Jimmy Cantin, Eric Rochette, Patricia Boutin, Marie-Pierre Colpron, Isabelle Rochon, Sandra Croteau, Robert Cormier, Caroline Roy, Jessey Dubois, Nicole Dinelle, Manon Sansregret, Janie Gosselin, Caroline Dulude, Pierre Sarr, Babacar Grenier, Jessica Gagnon Laplante, Alexia Séguin, Danielle Grenier, Mélissa Giner, Emmanuel Teodorescu, Florin Langlais, Marjolaine Guimont, Anouk Tessier, Benoit Moreau, Élise Hughes, Nathalie Tiani ndayang, Marcelle Bertille Néron, André Labelle, Alexandre Turner, Audrey Patry, Stéphanie Lefrançois, Julie Ulysse, Peggy Plamondon, Hugo Lessard, Anny Viel, Philip Sanfaçon, Jean-Pierre Lévesque, Sébastien Santerre, Marie-Noëlle Lizotte, Marie-France Simoneau, Manon Mc Dermott, Lee-Ann St-Onge, Sonia Ménard, Sébastien

84 The Insurance Institute of Canada Associated Local Institutes and Chapters

The Insurance Institute of Canada Insurance Institute of Ontario L’Institut d’assurance 18 King Street East, 6th Floor GTA (Greater Toronto Area) de dommages du Québec Toronto, ON M5C 1C4 18 King Street East, 16th floor 1650 - 1200, avenue McGill College Telephone: (416) 362-8586 or 1-866-362-8585 Toronto, ON M5C 1C4 Montreal, QC H3B 4G7 Fax: (416) 362-2692 (416) 362-8586 (514) 393-8156 www.insuranceinstitute.ca Fax: (416) 362-8081 Fax: (514) 393-9222 [email protected] [email protected] [email protected]

The Insurance Institute Cambrian Shield Chapter Edifice Le Delta 1 of British Columbia c/o 18 King Street East, 16th floor 1300 - 2875, boul. Laurier 1110 - 800 West Pender Street Toronto, ON M5C 1C4 Sainte-Foy, QC G1V 2M2 Vancouver, BC V6C 2V6 1-866-362-8585 (418) 623-3688 (604) 681-5491 Fax: (416) 362-8081 Fax: (418) 623-6935 Fax: (604) 681-5479 [email protected] [email protected] [email protected] Conestoga Chapter The Insurance Institute The Insurance Institute 101 - 515 Riverbend Drive of New Brunswick of Northern Alberta Kitchener, ON N2K 3S3 101 - 1010 St. George Boulevard 204, 10109 - 106 Street NW (519) 579-0184 Moncton, NB E1E 4R5 Edmonton, AB T5J 3L7 Fax: (519) 579-1692 (506) 386-5896 (780) 424-1268 [email protected] Fax: (506) 386-1130 Fax: (780) 420-1940 [email protected] [email protected] Hamilton/Niagara Chapter 1439 Upper Ottawa Street, Units 4 & 5 The Insurance Institute of Nova Scotia The Insurance Institute Hamilton, ON L8W 3J6 250 Baker Drive, Suite 220 of Southern Alberta (905) 574-1820 Dartmouth, NS B2W 6L4 1110 Canadian Centre - 833 4th Avenue SW Fax: (905) 574-8457 (902) 433-0070 Calgary, AB T2P 3T5 [email protected] Fax: (902) 433-0072 (403) 266-3427 [email protected] Fax: (403) 269-3199 Kawartha/Durham Chapter [email protected] c/o 18 King Street East, 16th Floor The Insurance Institute Toronto, ON M5C 1C4 of Prince Edward Island The Insurance Institute 1-866-362-8585 (Re-routed) of Saskatchewan Fax: (416) 362-8081 18 King Street East, 6th Floor 310 - 2631 28th Avenue [email protected] Toronto, ON M5C 1C4 Regina, SK S4S 6X3 (902) 892-1692 (306) 525-9799 Ottawa Chapter Fax: (902) 368-7305 Fax: (306) 525-8169 300 - 1335 Carling Avenue [email protected] [email protected] Ottawa, ON K1Z 8N8 (613) 722-7870 Insurance Institute The Insurance Institute of Manitoba Fax: (613) 722-3544 of Newfoundland & Labrador Inc. 303 - 175 Hargrave Street [email protected] 151 Crosbie Road, Level 3, Chimo Building Winnipeg, MB R3C 3R8 St. John’s, NL A1B 4B4 (204) 956-1702 Southwestern Ontario Chapter (709) 754-4398 Fax: (204) 956-0758 101 - 200 Queens Avenue Fax: (709) 754-4399 [email protected] London, ON N6A 1J3 [email protected] (519) 432-3666 Fax: (519) 432-5919 [email protected] PROFESSIONAL DESIGNATIONS The Insurance Institute of Canada Chartered Insurance Professional (CIP) Program 18 King Street East, 6th Floor Fellow Chartered Insurance Professional (FCIP) Program Toronto, ON M5C 1C4 Toll-free: 1.866.362.8585 Phone: 416.362.8586 CERTIFICATE PROGRAMS Fax: 416.362.1126 General Insurance Essentials (GIE) Program www.insuranceinstitute.ca Rehabilitation Benefits Administration Program [email protected] Instructor Certification Program

KNOWLEDGE & SKILLS DEVELOPMENT Insurance/Technical Business/Management Interpersonal/Communications

LICENSING & CE CREDITS Life/Accident & Sickness (LLQP) Agents and Brokers Independent Adjusters Continuing Education Credits