2013/2014 The Insurance

PROFESSIONAL DESIGNATIONS The Insurance Institute of Ontario th Chartered Insurance Professional (CIP) 18 King Street East, 16 Floor Toronto, ON M5C 1C4 Institute of Canada Fellow Chartered Insurance Professional (FCIP) Toll-free: 1.866.362.8585 Phone: 416.362.8586 CERTIFICATE PROGRAMS Fax: 416.362.1126 Advanced CIP www.insuranceinstitute.ca [email protected] Annual Report ACORD Certified Expert Adjusters’ Training & Education Series Associate Customer Service General Insurance Essentials (GIE) Instructor Certification Rehabilitation Benefits Administration Risk Management Certificate

INSURANCE LICENSING & CE CREDITS Brokers & Agents Independent Adjusters Life Licensing (LLQP/Accident & Sickness)

PROFESSIONAL DEVELOPMENT Business/Management Insurance/Technical Interpersonal/Communications The Insurance Institute of Canada Annual Report 2013–2014

L’Institut d’assurance du Canada Rapport annuel 2013–2014

Organization and Aims

Insurance Institutes are the educational The Institute sets the syllabus of studies, instruction and study groups; bodies for the property and casualty produces the appropriate Canadian texts, supervise arrangements for holding business. conducts distance-learning courses, the examinations; maintain libraries of holds national examinations, and elects insurance textbooks available on loan to The first Institute was started in Toronto graduates. members; support graduates’ societies in 1899. Others followed in Montreal, and public speaking clubs; promote Winnipeg, and Vancouver. Local Institutes The Institute sponsors a competition for seminars, workshops, and research are now established in all provinces. original essays, works of research, papers, projects to further efficiency and or articles on subjects related to property progress in general insurance. In 1952, all Institutes joined in association and casualty insurance. with The Insurance Institute of Canada to establish a uniform standard of insurance Local Institutes provide local facilities education and examinations. to students; arrange classroom

Article V

Rights, Duties and Responsibilities Institute graduates shall not violate any of their employer or client and shall not of Membership law or regulation duly enacted by any disclose or produce such information, governmental body whose authority has documents or papers, without the Fellow Chartered Insurance Professionals, been established by law, and no Institute consent of the employer or client Chartered Insurance Professionals, Honorary graduates shall knowingly lend themselves, concerned, except as required to do so Chartered Insurance Professionals, Fellows their names or their services to any by law. and Associates (hereinafter referred to unlawful act of their employer or client. as Institute graduates) shall be bound Institute graduates shall use due by the terms and conditions of the Institute graduates shall not willfully diligence to ascertain the needs of their following Code of Ethics and attendant misrepresent or conceal material fact in client or principal and shall not undertake Disciplinary Procedures. Additionally, any insurance and risk management business any assignment if it is apparent that other Member shall not be eligible for dealings in violation of any duty or it cannot be performed by them in a election as a Fellow Chartered Insurance obligation. proper and professional manner. Professional or Chartered Insurance Professional should they be found to be in Institute graduates shall not sign or Institute graduates shall not fail to breach of the following Code of Ethics. associate themselves with any letter, use their full knowledge and ability to report, statement or representation, perform their duties to their client or Code of Ethics: which they know is false or misleading, principal. or which is prepared in a manner which Institute graduates shall, in exercising might tend to be misleading or to In all dealings graduates shall conduct their professional responsibilities, and misrepresent the actual situation. themselves with dignity and shall avoid in all professional matters, subordinate conduct which would discredit the personal interests to those of the public, Institute graduates shall treat as profession of insurance or the Institute. the client or employer or the Institute confidential any information, documents, and profession as the case may be. or papers relating to the business affairs

Contents

Subscribing National Companies 2013 6 Board of Governors 2012 - 2013 7 Board of Governors 2013 - 2014 8 Photograph, Board of Governors - Annual General Meeting - October 2013 9 Chair’s Address to the 60th Annual General Meeting - October 2014 10 Reports Academic Division 12 National Prizewinners 2013 - 2014 18 Registration Statistics (CIP Program) 20 Professionals’ Council Report 23 Treasurer’s Report 35 Independent Auditor’s Report 36 Financial Statements 37 Regional Reports Western Regional Report 54 Ontario Regional Report 58 Quebec Regional Report 61 Atlantic Regional Report 63 Minutes of the 59th Annual General Meeting of The Insurance Institute of Canada 66 Award of Merit Recipients 69 Honorary Chartered Insurance Professionals 71 Past Chairs 72 Adjunct Faculty Authors and Consultants 2013 - 2014 74 Tutors and Markers 2013 - 2014 74 CIP Instructors 2013 - 2014 75 Graduating Fellows 77 Continuing Education Graduates 77 Graduating Chartered Insurance Professionals 79 Associated Local Institutes and Chapters 86

Peter G. Hohman, MBA, FCIP, ICD.D Administrative Offices President and 18 King Street East, 6th Floor Chief Executive Officer Toronto, Ontario, M5C 1C4

2013 – 2014 Annual Report 5 Subscribing National Companies 2014

Promutuel L’Abitibienne, S.M.A.G. Mennonite Mutual Fire Insurance Company AIG Canada Metro General Insurance Corporation Ltd. Alberta Motor Association Insurance Promutuel Montmagny-L'Islet Algoma Mutual Insurance Company Munich Reinsurance Company of Canada Allstate Insurance Company of Canada North Blenheim Mutual Insurance Company Antigonish Farmers' Mutual Insurance Company North Kent Mutual Fire Insurance Company Aon Re Canada North Waterloo Farmers Mutual Ins. Co. Aon Reed Stenhouse Inc. Northbridge Financial Corporation Promutuel Appalaches - St-François Old Republic Insurance Company of Canada Aviva Canada Inc. Oxford Mutual Insurance Company Ayr Farmers' Mutual Insurance Company PAFCO Insurance Company Bay of Quinte Mutual Insurance Company Partner Reinsurance Company of the U.S. Bertie & Clinton Mutual Insurance Company Peace Hills General Insurance Company Boiler Inspection & Insurance Company of Canada Peel Maryborough Mutual Insurance Company Promutuel Bois-Francs, S.M.A.G. P.E.I. Mutual Insurance Company La Capitale, Compagnie d'Assurance Générale Pembridge Insurance Company Cayuga Mutual Insurance Company The Portage La Prairie Mutual Insurance Co. Chubb Insurance Company of Canada Promutuel Prairie-Valmont CNA, Canadian Operations Red River Mutual Coachman Insurance Company Promutuel Riviere-du-Loup Co-operators General Insurance Company/Group Promutuel Rouyn-Noranda-Témiscamingue Crawford & Company (Canada) Inc. RSA Canada Group The CUMIS Group Limited Saskatchewan Government Insurance Canada C.U.R.I.E. Saskatchewan Mutual Insurance Company Dale Parizeau Morris MacKenzie Scor Canada Reinsurance Company Desjardins Groupe d'assurances générales SGI Canada Insurance Services Ltd. Promutuel Drummond, S.M.A.G. Sirius America Insurance Company Dufferin Mutual Insurance Company South Easthope Mutual Ecclesiastical Insurance Office plc SSQ, Société d'Assurances Générales ENCON Group Inc. State Farm Insurance Companies Erie Mutual Fire Insurance Company TD Insurance Le Groupe Estrie-Richelieu The Toa Reinsurance Company of America Promutuel de L'Estuaire Travelers Canada General Reinsurance Corporation L'Unique, Compagnie d'Assurance Générale Germania Mutual Insurance Company Promutuel La Vallée, S.M.A.G. Gore Mutual Insurance Company Promutuel Vaudreuil-Soulanges The Guarantee Company of North America Verchères, S.M.A.G. Hay Mutual Insurance Company The Wawanesa Mutual Insurance Company Intact Insurance Company Westminster Mutual Insurance Company Kent & Essex Mutual Insurance Company Yarmouth Mutual Fire Insurance Company Kernaghan Adjusters Limited Zurich Canada The Kings Mutual Insurance Company L & A Mutual Insurance Company Ledor Assurances Promutuel du Littoral Lloyd's Underwriters Lotbinière, S.M.A.G. Manitoba Public Insurance Corporation

6 The Insurance Institute of Canada Board of Governors 2013 – 2014

Chair Silvy Wright, BA (Hons), CA Northbridge Financial Corporation

Deputy Chairman T. Neil Morrison, BA (Hons) HUB International HKMB/Ontario Limited, Ontario

Past Chair Karen Barkley, MBA, CIP, CRM Elliott Special Risks

Governor-at-Large J.R. (Bob) Tisdale, MBA, FCIP, CRM Pembridge and Pafco Insurance Companies

Regional Vice Chairs Western Provinces Glenda Ouellette, BA, MBA, FCIP Insurance Corporation of British Columbia Ontario Donna Ince, CA, CIP RSA Canada Québec François Côté, FPAA, CRM Groupe Ledor, division Lévisienne-Orléans Atlantic Provinces Darrell Coates, CIP, CRM South Eastern Mutual Insurance Company

Divisional Vice Chairs Academic Michael Wills, FCIP Ironshore Canada Ltd. Professionals’ Julie Pingree, BA, CIP RSA Canada

Governors: George Klassen, FCIP, CRM The City of St. Albert Troy Bourassa, MBA, CIP Alberta Motor Association Insurance Company Kevin Callbeck, B.Comm, FCIP The Co-Operators Mark Rouleau, FCIP, CRM Aviva Canada Jan Brownridge, BA (Hons), FCIP, CRM Munich Reinsurance Company of Canada Mark Francis, FCIP, ACS Insurance Corporation of British Columbia Wayne Coates, BA, CIP Insurance Corporation of BC Barbra Kania, FCIP Aviva Canada Ian Frost, FCIP Wynward Insurance Group Patricia McGuire, FCIP Canty Lutz Delaquis Grant Everett Porter, CIP Wawanesa Insurance Steve McQueen, BBA, CIP Burns & Wilcox Canada Robert Byrne, B.Comm, CIP, CD Public Utilities Board Susanne Paulsen, FCIP, CRM Aviva Canada Moira Murphy, CIP Intact Insurance Pat Van Bakel, BBA, CIP Crawford & Company (Canada) Inc. Tim Shauf, BA, CIP Farmer’s Mutual Insurance Company (Lindsay) Arlene Byrnes, BC, CIP Intact Insurance Heidi Sevcik, FCIP Gore Mutual Tom Pooler, FCIP, CRM Erie Mutual Insurance Elaine Porter, CIP Bryson & Associates Insurance Brokers Ltd. Carson Cook, CIP Aviva Canada Inc. Suni Simpson-Calvert, CIP London, Ontario Mark Hickey, CIP, CAIB Hickey & Hyndman Insurance Ltd. Chantal Gagnon, MBA, FPAA Intact assurances Simon Charbonneau, FPAA, CRM Chubb du Canada, compagnie d’assurances Lisa Todd, FCIP CRM Portage LaPrairie Mutual Insurance Mike Hordichuk, CIP Harvard Western Insurance

President and Chief Executive Officer Peter Hohman, MBA, FCIP, ICD.D

2013 – 2014 Annual Report 7 Board of Governors 2014 – 2015

Chair T. Neil Morrison, BA (Hons) HUB International Limited

Deputy Chairman J.R. (Bob) Tisdale, MBA, FCIP, CRM. ICD.D Pembridge and Pafco Insurance Companies

Past Chair Silvy Wright, BA (Hons), CA Northbridge Financial Corporation

Governor-at-Large Jean-François Blais, F.C.A.S., F.C.I.A. Intact Insurance

Regional Vice Chairs Western Provinces Glenda Ouellette, BA, MBA, FCIP Insurance Corporation of British Columbia Ontario Pat Van Bakel, BA, CIP Crawford & Company (Canada) Inc. Québec Chantal Gagnon, MBA, FPAA Intact Insurance Atlantic Provinces Darrel Coates, CIP, CRM South Eastern Mutual Insurance Company

Divisional Vice Chairs Academic Michael Wills, FCIP Eagle Underwriting Group Inc. Professionals’ Julie Pingree, BA, CIP RSA Canada

Governors: George Klassen, FCIP, CRM The City of St. Albert Troy Bourassa, MBA, CIP Alberta Motor Association Insurance Company Mark Rouleau, FCIP, CRM Aviva Canada Nathalie Wright, CIP The Co-operators Mark Francis, FCIP, ACS Insurance Corporation of British Columbia Jennifer Perry, CHRP, CPM HUB International Insurance Brokers Wayne Coates, BA, CIP Insurance Corporation of BC Barbra Kania, FCIP Aviva Canada Ian Frost, FCIP Wawanesa Mutual Insurance Everett Porter, CIP Wawanesa Insurance Helen Smith, CIP The Co-operators Steve McQueen, BBA, CIP Burns & Wilcox Canada Robert Byrne, B.Comm., CIP, CD Public Utilities Board Moira Murphy, B.Comm.,FCIP Intact Insurance Paul Croft, CIP Aon Reed Stenhouse Tim Shauf, BA, CIP The Commonwell Mutual Insurance Group Tom Reikman, MBA, HBSc, CIP Economical Insurance Arlene Byrnes, BA, CIP Intact Insurance Brent Hackett, FCIP, CIOP, EGA Crawford and Company (Canada) Inc. Tom Pooler, FCIP, CRM Erie Mutual Insurance Elaine Porter, CIP Bryson & Associates Insurance Brokers Ltd. Corinne McIntosh, CIP, CRM ENCON Group Inc. Suni Simpson-Calvert, CIP London, Ontario Kathy Stewart, CIP Hyndman & Company Simon Charbonneau, FPAA, CRM Chubb du Canada, compagnie d’assurances François Jean, CIP, CRM Forum Risk and Insurance Mike Hordichuk, CIP Harvard Western Insurance Crystal Syrenne, CIP The Co-operators

President and Chief Executive Officer Peter Hohman, MBA, FCIP, ICD.D

8 The Insurance Institute of Canada Board of Governors Annual General Meeting October 2014

Sitting (l to r): Karen Barkley, Silvy Wright, Neil Morrison

1st Row Standing (l to r): Chantal Gagnon, François Côté, Michael Wills, Donna Ince, Julie Pingree, Glenda Ouellette, Darrel Coates, Peter Hohman

2nd Row Standing (l to r): Wayne Coates, Everett Porter, François Jean, Moira Murphy, Robert Byrne, Elaine Porter, Nathalie Wright, Suni Simpson-Calvert, Helen smith, Crystal Syrenne, Tim Shauf, George Klassen, Simon Charbonneau

3rd Row Standing (l to r): Jennifer Perry, Mike Hordichuk, , Steve McQueen, Ian Frost, Barbra Kania, Corinne McIntosh, Kathy Stewart, Suzanne Paulsen, Brent Hackett, Mark Rouleau, Pat Van Bakel, Mark Francis

Past Chairs Attending:

Standing (l to r): Michael Porter, R.E. Bob Farries, Diane Brickner, Gregg Hanson, John Phelan

2013 – 2014 Annual Report 9 Chair’s Address to the 60th Annual General Meeting October 2014

Silvy Wright, BA (Hons), CA

While change is Last year, I had the privilege of taking this innovative leadership program is an on the role of Chair of the Insurance accomplishment the Institute should a constant in our Institute. Having worked in the industry be proud of as well. It took courage to industry, one of for many years, I’ve had the opportunity change it, but it is meeting an evolving to witness the tremendous impact the need. the things that Insurance Institute has on our industry. Our new Instructor Certification hasn’t changed Over the course of the past year, as I’ve program also launched this year. This is the Institute’s worked with the Insurance Institute initiative was launched as a result of team and all of you on the very lofty input from our industry about a need commitment to goals we set for ourselves, my belief in for more uniformity when it comes providing programs the Institute’s mission has strengthened. to CIP instruction. The program has More than ever, our focus on the issues received very positive feedback, and that reflect the and the opportunities that really matter it’s already improved the learning highest standards of to our industry is critical to our success. experience for our students. professionalism. I’m very happy to be here today, and Another new program we introduced share with you that we accomplished in 2014 is the P&C Essentials program, what we set out to do this year – thanks which targets senior professionals to the hard work and dedication of our new to the insurance business and staff and volunteers across the country, executives who serve on insurance we’ve really had an extraordinary year. industry boards. Both modules have also received great feedback in the short I’d like to take this opportunity to reflect timeframe since their launch. back on some of these accomplishments. Finally, this year, the CIP Society While change is a constant in our celebrated its 15th anniversary – a great industry, one of the things that hasn’t milestone to be celebrated! To mark the changed is the Institute’s commitment occasion, the Institute held a series of to providing programs that reflect the webinars on topics like consolidation, highest standards of professionalism. increased regulation and social media in the insurance industry – another great This year, the first class of Fellows initiative that supports the Institute’s completed the new FCIP Program – a commitment to ongoing education wonderful accomplishment that they - something I know everyone in this can be very proud of. The creation of room understands the importance of.

10 The Insurance Institute of Canada Chair’s Address to the 60th Annual General Meeting - October 2014 Continued

Improving the member experience is the insurance business can be to build We must build on what we’ve also key to our success. That includes a career. That’s why, as an industry, it’s accomplished and continue to expand the way we interact with them and how so critical for us to reach young adults the professionalism of our industry. they receive professional development. before starting to make decisions about And we must continue to foster the their future. The Institute is taking a image of the industry as a dynamic field We are all aware of the computer-based leadership role in this and we’ve made where talented young people can build examinations initiative and its goal of great progress in 2014. a fulfilling career. All will strengthen our launching its first exam next year. This industry. initiative will transform the way students In just one year, the Institute’s Career write and schedule exams by providing Connections team has reached more I’m very grateful to have had the greater flexibility in choosing when and than 175,000 students face-to-face – at opportunity to lead the Institute as its where exams are written, improving the secondary schools, universities and Chair during these past twelve months, turn-around time on grades, and of colleges. and to serve on the Executive since 2011 course eliminating pen and paper. – and I’m looking forward to continuing This will make a huge difference in the They’ve also connected with more on as a member of the Board for membership experience, and we’re very than 1.4 million high school students, another year. excited about it. teachers and career counselors through editorials and print promotion. I’d like to close today by extending Web-based classes were up 8% this early congratulations to my successor, past year, and our new gamified And they’ve reached more than Neil Morrison, BA (Hons), Executive learning activities were accessed more 2.5 million young adults through the Vice President Operations at HUB than 4,500 times during the first two Institute’s YouTube channel and website International, and wish him every semesters. – that’s the power of social media today! success.

And finally, we’re using technology Before we turn our attention to the Sincerely, in new ways to facilitate the way we future, I’d like to take a moment to truly communicate with our members. The thank our volunteers and staff across the institutes now use Twitter to promote country who give so enthusiastically to Silvy Wright, BA (Hons), CA our events and encourage dialogue. the mandate of our organization. This Chair Our national LinkedIn site is helping group of Institute champions is vitally us build a sense of community. And important to our success – and much of the blogging feature we added to our what’s been accomplished over the last new website, which was launched just year is the result of their contribution. last year, is a great way for us to get important messages out there to our I would also like to extend my thanks members. to you, our Board of Governors and members of the Executive Committee As a result of all our efforts and focus of for your commitment of time and enhancing professional development expertise to furthering the mission of and member experience, we’ve the Institute. managed to establish record highs for our all-Canada membership, which Finally, I’d like to thank Peter Hohman reached 39,288 this, so very close to a for all the work he does on behalf of the milestone target of 40,000. Institute, and on behalf of our industry. Your dedication is unparalleled. Attracting the next generation to the industry has been another important And now, as we look to the future, I priority for the Institute. believe we must continue to raise the bar and stay ahead of the curve through As you know, we need to continue to innovation to continue to create real show young people what a great place value for our industry and our members.

2013 – 2014 Annual Report 11 Academic Council Report

Michael Wills, FCIP Chair, Academic Council

The Academic Council reviewed and each of the Atlantic provinces. No further approved ongoing projects and new updates are planned in 2014, however initiatives in a year with a full agenda. They developments in PEI are being monitored also endorsed the ongoing programs and it may be necessary to update the with various upgrades and developments text in 2015 if PEI adopts DCPD. that keep our products and services fresh A total of 3,311 and vital. At the forefront are progress The current text editions for C14 on computer-based examinations, a Automobile Insurance—Part 1(Quebec) students took milestone for the Fellowship program and are 2011 (English) and 2012 (French). A virtual classes in the several exciting new offerings. major text addendum including revised studies was issued in both English and 2013-2014 academic Chartered Insurance Professional French in March 2014. The update was to year, an increase of Program comply with revised “plain language” QPF 1, which came into effect in March 2014. A 10% over last year. A Property Curriculum Advisory revised course bundle (text and Student 180 virtual classes Committee is continuing to work on Resource Guide) is planned for English and revising C12 Insurance on Property French, for distribution by January 2015. were offered during (Common Law) with the content the same period, an development phase now underway. A Subject matter experts are revising new text edition for C12 Insurance on existing studies and developing new increase of 8% over Property (Quebec) was released for the material for C39 Fraud Awareness the prior year. September 2014 semester. and Prevention. The new text edition incorporates improvements in structure, The C13 Insurance Against Liability— content currency, and use of learning Part 1 course and curriculum are to be tools, as identified through task force evaluated by a Curriculum Advisory and stakeholder analysis. The target Committee and candidates are currently release date is July 2015. being sourced for the Committee. The C47 Reinsurance text has been The C14 Automobile Insurance—Part completely rewritten and reflects 1(Atlantic) current text edition is 2014. changes in both the practice and It addresses Nova Scotia reforms from regulation of reinsurance. It includes 2011 and 2013 (including its adoption current Canadian market terminology and of the DCPD plan similar to Ontario and detailed examples to illustrate concepts. New Brunswick), Quebec reforms from Translation and printing have been 2014 and it streamlines discussion of completed and the course was available Accident Benefits and limits applicable in for the September 2014 semester.

12 The Insurance Institute of Canada Academic Council Report Continued

The current marine courses, C53 perspective, representation from various Several students whose exams were Principles of Marine Insurance, C54 property and casualty stakeholders, disqualified and who were suspended Marine Underwriting and C55 Marine and instructors that reflect many years have been granted reinstatement of Claims are in a decommissioning period of teaching excellence and experience. their examination privileges, including with fall 2014 as the final registration Over the year, both committees have two students communicating during a semester. Communications will be performed intensive learner and content July 2013 examination, a student who issued at various intervals, using different needs analysis while making valuable was looking at another student’s answer media channels, to keep students contributions to a new curriculum design book during a C39 Fraud Awareness and informed of the changes. The future and learning structure. Prevention exam during the December marine courses are C57 Cargo and 2010 session and one student accessing Goods in Transit Insurances, C58 Marine The Instructor Certification Program illicit information during a 2009 Hull and Associated Liabilities—Part 1 (ICP) was launched successfully in fall examination. and C59 Marine Hull and Associated 2013. The first cohort is now completing Liabilities—Part 2. Three sets of Canadian their fourth and last course and they The Computer-based Examinations (CBE) commentaries are under development will receive their ICP certification at project is proceeding on schedule and to complement the two new Chartered subsequent convocations. Work is within budget, and continues to advance Insurance Institute (CII) texts, with the currently underway to translate the along all fronts. Key components of the second text to be split and used for two program. The Instructor Certification project being developed and tested courses. The planned publication date is Program courses are: Teaching and include: exams creation (database; January 2015. Learning – Theory and Principle; forms); exams delivery (software); exams Instructional Design for Significant distribution (centres; proctors); exams The Loss Prevention Series, consisting of Learning; Evaluation - Strategies for marking; and IT integration (Yardstick; three courses, C36 Building Construction, Success and The Art of Facilitation. Aptify; Website). Fire Hazards, and Basic Hazards; C37 Special Hazards and Processes; and C38 Web-based Programs We are continuing to develop an Liability Loss Prevention, currently utilize examination questions database, in SCM Risk Management Services texts. A total of 3,311 students took virtual conjunction with our translation team in A competency-based curriculum is classes in the 2013-2014 academic year, Montreal, on a course-by-course basis. being planned for the courses, outlining an increase of 10% over last year. 180 This approach enables proofs of concept loss prevention functions within virtual classes were offered during the to be run to test the functionality of the insurance process and how loss same period, an increase of 8% over the the software systems and key elements prevention professionals are impacted, prior year. of the project. A number of proofs rather than the current technical focus of of concept have been held and the the texts and courses. Examinations responses to using computers to write examinations have been positive. An audit and survey of past instructors Registration numbers for the CIP Proofs of concept will continue to be of C48 Automobile Insurance—Part 2 program have decreased over last year. organized for the December 2014 and has been completed and key inputs Registrations for the December 2013 April 2015 exam sessions. A CBE pilot is will be incorporated into the text, along session were down 4.4% from the previous slated for July 2015 with the first actual with findings of the Curriculum Advisory December, April 2014 registrations were computer-based examination planned Committee, for September 2015. down 5.9% and July 2014 registrations for December 2015 for one course. were up 3.7% over the previous year. Since August 2013, the Programs team Overall, for the three exam sessions Exam centres will include Institute has worked collaboratively with two combined, registrations were down 3.2% locations, corporate training centre Curriculum Advisory Committees (CAC’s) (612 students) over the prior year. locations, employer locations, colleges to re-engineer two IIC programs, C12 and universities and other sites. Insurance on Property and the General A student who was viewing his cell Preparations are underway to organize Insurance Essentials Program (GIE). Each phone during the April 2014 exam session the physical and electronic requirements committee consists of a series of subject- had the examination disqualified and of the sites and establish arrangements matter experts that reflect a national was suspended for nine consecutive with third party providers. The IT perspective, holistic industry role examination sessions (three years). integration of Yardstick’s software with

2013 – 2014 Annual Report 13 Academic Council Report Continued

Aptify and our Web site is a sizeable Licensing Life License Qualification Program undertaking and is well underway, – LLQP and the electronic marking process The GIE texts and specific CIP courses is advancing with functionality being are used for provincial agent/ Registrations for the academic year tested and fundamental enhancements broker and independent adjuster September 2013 to August 2014 were up being made. licensing in most provinces and 14% (6) over the previous year. territories. In addition, completion of A comprehensive communications GIE or C11 Principles and Practice of IIC met with the governance committee plan to introduce computer-based Insurance satisfies level one licensing of the LLQP National Harmonization examinations to the industry is in place requirements in some jurisdictions. We Initiative to discuss the criteria that must and has been initiated, with meetings continue to engage with provincial be met to be approved as an educator and presentations to key stakeholders. regulators in order to monitor under the new system. The spring 2014 edition of the newsletter licensing and continuing education ‘Institute IQ Quarterly’, informed the requirements and provide input to IIC is committed to continuing to offer industry, our members and students regulators on the appropriate use of the existing course until the current of the introduction of computer-based Institute course material. program is fully decommissioned. examinations and a newly developed Currently, IIC is the only educator Web site page introduces students to the IIC submitted a position paper based offering the course in French. We change and outlines the benefits of the on a series of questions posed by the continue to monitor developments new examination format. New Brunswick regulator on OTL license with this national initiative and reform. Areas of discussion included consider our continuing participation General Insurance Essentials licensing levels, probationary period in this program. duration, education requirements, December 2013 had no change in the mandatory advancement between Professional Development Programs registration numbers from the previous levels and continuing education. year, April 2014 had a decrease of 13% Several new programs are in the and July 2014 registrations increased In the spring 2014, a proposal was process of being developed. The 3.8%. For the three exam sessions, total submitted to the Insurance Councils Risk Management Certificate registrations were down 5% from the of Saskatchewan to change the Program project plan was approved previous year. name of our one-day Automobile by the Executive Committee and Licensing—Restricted Agent Course implementation plans are proceeding The GIE Curriculum Advisory to Restricted Agent Licensing—Extension pending approval of the Global Risk Committee (CAC) is leading a program Automobile Insurance Course. The Management Institute (GRMI) that evaluation initiative that will result in proposal was accepted in May. It has completers of the IIC program will material changes and enhancements been approved for issuers that have have access to the CRM designation. to the GIE program. Members are successfully completed SGI’s issuing The program will comprise three reviewing and providing input on the course, or passed the issuing challenge courses with textbooks supplied by current GIE textbooks, focusing on exam. Offering this one-day, top-up the Institutes (American Institute for content quality and relevance, program version of the course will appeal to a CPCU) and the courses will be delivered structure, and an enhanced learning wider market. by facilitated web-based distance experience that will incorporate learning. Students completing our improved structural design tools and IIC and the Insurance Institute of Risk Management Certificate Program delivery and evaluation methods. Manitoba are in discussion with will be granted advanced standing in Completion is scheduled for 2015. the Insurance Council of Manitoba the CIP Program. The first course, Risk regarding the potential for Institute Management Principles and Practices, The GIE program serves multiple national study material to be used to prepare will be available in 2015. audiences. The CAC has identified three for agent/broker license examination. key audience streams for its content: As well, there is pending reform to The Advanced CIP Certificate Program executives, license seekers, and insurance the adjuster license levels that may project plan was also approved support roles (such as IT, administrative, impact applicable IIC course material. A by the Executive Committee. It is or marketing professionals). proposal will be provided. a four-course program that will

14 The Insurance Institute of Canada Academic Council Report Continued provide higher-level professional In 2013–2014, through a combination of Please note the following two deadlines development for CIP graduates and in-house and public offerings, a total of for completion of the original track FCIP in addition, provide knowledge 22 courses were provided with a total program: and skills to prepare candidates for of 298 participants. The four program the FCIP program. Graduates of the courses have been delivered to over • ll ten courses required for graduation program will be recognized by the 1,500 participants since 2010. must be completed no later than post-nominal letters, CIP (Adv). The December 31, 2017. program will re-purpose existing CIP There are three courses in the Insurance • All course registrations and grade results course material and include two new Skills Series: must be received at the Insurance courses that are in development: Critical • Understanding Serious Injury (USI) Institute no later than April 30, 2018. Thinking for Insurance Professionals, was designed and developed by • These deadlines are final. Students are which teaches students to identify the Insurance Institute of Ontario strongly advised to plan to complete underlying assumptions and to look at and received excellent feedback all requirements well ahead of these issues from a variety of perspectives from corporate clients and students. deadlines, to allow for contingencies. in order to strengthen skills that are The course is fully operationalized necessary for business, such as analysis, for delivery for any Institute that Fellowship Program – Current problem solving, and communication; identifies the need for the training and Business Foundations for in their province/region. Admission and Registration Insurance Professionals, which will • Understanding Bodily Injury cover topics such as understanding (UBI) enhances claims adjusters’ Since program admission first opened the Canadian business system and knowledge of the claims handling on June 1, 2010, a total of 414 candidates the global business context, the process, boosts their claims have been granted admission to the new business of managing, functional management skills and heightens program. Some have chosen to defer the areas of a business, marketing and their credibility. start of their first course. understanding the basics for financial • Understanding Case Law will equip management, which will be developed participants to effectively prepare a To-date, 254 candidates have completed to help students attain some of the comprehensive file in anticipation F510 Strategy in the P&C Insurance background needed for the FCIP of negotiation, settlement or Sector; 186 have completed F520 financial management course. The litigation and is designed for claims Leading in the Insurance World; 98 have plan is on track for program launch professionals who want to gain the completed F530 Financial Management September 2015. knowledge and skills to expertly for Insurance Leaders; 67 have completed find, interpret, and apply case law. F540 Enterprise Risk Management A project is underway to develop a (ERM) in the Insurance Sector; 46 have Commercial Lines Program to support Fellowship Program - Original Track completed F550 Emerging Issues: growth of knowledge and improve Implications for the P&C Insurance skill sets of property and casualty There are 2,870 students registered in the Leader; and 14 have completed F560 commercial lines industry professionals. original track Fellowship program. The Integrative Learning for the P&C Currently an analysis of educational number of graduates to-date is 154, up Insurance Sector. Eleven French students needs of employers and individuals 7% from the prior year. have completed F510 Strategy in the P&C is being conducted. A subject matter Insurance Sector and 12 have completed expert taskforce to assist in building The number of Fellowship students F520 Leading in the Insurance World. the curriculum is being selected and enrolled in at least one FCIP course from assembled. mid-October 2013 to mid-October 2014 For the Fall 2014 semester, we have 42 is 407, down 19% from the prior year. candidates registered for F510 Strategy; The suite of Management Development 21 registered for F520 Leadership; 26 courses includes: To ensure all students in the Original registered for F530 Financial Management • Essential Management Skills Track FCIP Program are aware of the and 9 registered in French; 21 registered • Think on Your Feet® pending completion deadline in sufficient for F540 ERM; 18 registered for F550 • Attracting and Retaining a time to complete their courses in order Emerging Issues; and 28 are registered in Multi-Generational Workforce to graduate, the following message is the final capstone course F560 Integrative • Building Better Work Relationships sent to all students annually in the fall: Learning for the P&C Insurance Sector.

2013 – 2014 Annual Report 15 Academic Council Report Continued

Graduates providing a more focused preparation • Two other videos are currently for FCIP study than is possible through in use (one in English, one in The 14 candidates who completed F560 the existing alternate route. Although French) featuring high-profile this year are the first cohort to complete the Advanced CIP Program involves industry executives discussing the entire program, and we look forward fewer courses than the current alternate the FCIP program as professional to congratulating them at convocation entry route, the courses are specifically development for the insurance ceremonies across the country in designed to foster the business industry. the coming months. The graduates awareness and critical thinking skills that • Institute participation in Learning include members of the following local are needed both for FCIP studies and for Council/HR VP meetings to institutes and chapters: British Columbia; responsible business roles. In addition, promote the program at the Northern Alberta; Southern Alberta; the revised alternate entry requirements decision-maker level. Saskatchewan; Ontario: Southwestern will include five years of relevant work • Outreach to CIP C16 students Ontario, Conestoga, GTA (including one experience, ensuring that graduates of through local institutes/chapters, international candidate); New Brunswick; the Advanced CIP Program will bring including distribution of printed and Nova Scotia. to the FCIP a strong combination of FCIP information materials and tailored study and significant property announcements/messaging by Feedback and Enhancements and casualty experience. Although not instructors. required for regular-route FCIP applicants, • Other outreach by local institutes/ After each term, candidates are invited the Advanced CIP program may also chapters. Resources available to complete an online survey about their serve as a helpful bridge to FCIP work include sales brochures, a library of experience in the course. As of April 2014, for those who have not yet experienced testimonials, the FCIP videos, and 50% of candidates had completed the business studies. an in-house “FCIP tool kit”. These surveys, and 76% of those respondents resources are also made available had rated their course as either excellent Communication Activities for industry HR departments to post or good. on their company intranets. Communication activities regarding the • Regular advertisements in the All candidate feedback helps to shape first graduating cohort include: insurance press, including digital course updates and enhancements, such • A new video series has been ads linking to the videos and the as updating selected readings, changing developed featuring candidates self-assessment tool. the weighting or focus of certain discussing their experiences in the • Media releases issued to assignments, shifting the discussion program and the benefits they’ve highlight new courses and other focus in some courses and building derived from individual courses. developments have led to editorial in additional feedback on discussion • A print and PDF brochure has been coverage on several occasions. contributions, adjusting several grading developed celebrating the first rubrics for program-wide consistency in graduating cohort. The print version Election of FCIPs and CIPs approach and for F560, revising course was included in a recent issue of documents in response to suggestions Canadian Underwriter and has been Of the 168 Fellowship graduates from evaluators and our first group of mailed directly to contacts in the this year, 91 were elected by the candidates. property and casualty HR community. Executive Committee in May, 12 with • A media release drawing attention Honours. I am pleased to present to Program Entry to the first graduating cohort and the Board of Governors the names of the new videos was sent to the 77 individuals for election as Fellow The new Advanced CIP qualification trade media. Chartered Insurance Professionals (currently under development) will also who have successfully completed allow us to address FCIP feedback about Ongoing communication activities the requirements of the Fellowship program entry and the challenges of include: program, 8 who have achieved an advanced business studies. In addition to • A pre-application self-assessment Honours standing. Additionally, its independent merits as a professional quiz designed to enhance retention 3 Fellows have completed Continuing development opportunity, the new by helping potential candidates Education Certificates. In particular, program will replace the current alternate understand how best to prepare for and from this total number of FCIP entry route for the FCIP program, the program is available online. graduates, of special note are the

16 The Insurance Institute of Canada Academic Council Report Continued

14 candidates who represent the first Ron Bouwmeister, FCIP The CIP Sub-Committee members are: group of graduates from the new FCIP The Commonwell Mutual Insurance Group program. Lindsay, Ontario Chair Ron Bouwmeister, FCIP Of the 909 CIP graduates this year, 612 Isabelle Circé, MBA, FPAA The Commonwell Mutual Insurance Group from the December 2013 and April 2014 La Capitale assurances generales Lindsay, Ontario sessions were elected by the Executive Montreal, Quebec Committee in May, 9 with Honours. It Rob West, BASc, PEng, CIP is my pleasure to present the names Natalie Dupuis, FCIP, CRM Travelers Canada of 297 individuals from the July 2014 RBC General Insurance Company Toronto, Ontario session that have successfully completed Mississauga, Ontario the requirements of the CIP program Cindy Duncan for election as Chartered Insurance Yannick Fafard, PAA Baird MacGregor Insurance Brokers Inc. Professionals, 9 of whom have achieved SCM Services d’assurance Toronto, Ontario an Honours standing. Montreal, Quebec Jacquie McCloy-Pell, FCIP We extend our congratulations to Susan Fedyck, CIP, CRM Peterborough, Ontario all graduates on their tremendous Aon Risk Solutions achievement. To those who have Regina, Saskatchewan The Insurance Institute Staff are: attained the excellence of an Honours’ standing, a special note of Sharon Greenidge, CIP, CRM Peter Hohman, MBA, FCIP, ICD.D congratulations is extended. National Willis Canada Inc. President and CEO prize winners are particularly deserving Toronto, Ontario of special recognition for their extra Ted Hellyer, FCIP, CRM effort and we extend our heartiest Mary Kelly, Ph.D., CRM Vice President, Programs congratulations to them for their Wilfrid Laurier University accomplishment. Their names are Waterloo, Ontario Neil Toffick, MEd, BA, CIP appended to this report. Registrar and Senior Director, Examinations Giuliano Manazzone, FCIP, CRM Academic Council Members Economical Insurance Tino Corsetti, MBA, BA Mississauga, Ontario Senior Director, Academic Programs We greatly appreciate the enthusiasm & Product Development and dedication of the Academic Council Doug Laurin, BBA, FCIP members and the CIP Sub-committee The Boiler Inspection and Insurance I would like to thank Peter Hohman, MBA, members. We extend our thanks to them Company FCIP, ICD.D, Neil Toffick, MEd, BA, CIP and for the time and effort they contribute. Toronto, Ontario Ted Hellyer, FCIP, CRM of the Institute staff for their assistance and support The Academic Council members are: Balu Naidu, B. Comm., FCIP, CRM throughout the year. Claims Tech (Canada) Inc. Chair Mississauga, Ontario Respectfully submitted, Michael Wills, FCIP Eagle Underwriting Group Inc. Justin Potago, MBA, FCIP, CRM Brampton, Ontario Ultramar Ltee Michael Wills, FCIP Montreal, Quebec Chair, Academic Council Manjit Biring, MBA, FCIP Intact Insurance Company Andrew Ross, B.Comm. (Hons.), FCIP, CRM Vancouver, BC Marsh Canada Limited Winnipeg, Manitoba

2013 – 2014 Annual Report 17 National Awards 2013–2014

Fellowship The Centenary Excellence Award Top Student – Advanced Standing Credits The Knollys Shield Award Yanchun Ding, FCIP Top Student – Underwriting Major Old Republic Insurance Co. of Canada, Hamilton, ON Crystal Stroeder, FCIP Sponsor: Wawanesa Mutual Insurance Company Surrey, BC Amount or Prize: $1,000 cheque & Acrylic Award Sponsor: Insurance Institute of Canada Amount or Prize: $1,500 cheque & Acrylic Award The Centennial Award Top Student – FCIP Ontario The James Richardson Award Janet Elizabeth Costello FCIP Top Student – Management Major Sponsor: Insurance Institute of Ontario Louisa Cheung, FCIP Amount or Prize: $750 cheque & Acrylic Award Gore Mutual Insurance Co., Vancouver, BC Sponsor: Insurance Institute of Canada The Fellows’ Award Amount or Prize: $1,500 cheque & Acrylic Award Top Student – FCIP Toronto Janet Elizabeth Costello FCIP The Robert Fisher Clark Award Sponsor: The Toronto Fellows of the CIP Society - Ontario Top Student – Claims Major Amount or Prize: $1,000 cheque & Marble Plaque Chris Pollard, FCIP Wawanesa Mutual Insurance Co., Toronto, ON New Track Fellowship Program Award Sponsor: Swiss Reinsurance Company of Canada Amount or Prize: $1,500 cheque & Acrylic Award Top First Year Student Suzanne Armour, CIP The Risk and Insurance Management Society Province of BC Risk Management Branch, Victoria, BC - Canada Award Sponsor: The Insurance Institute of Canada Top Student – Risk Management Major Amount or Prize: $1,000 & & Acrylic Award Kari Thomson, FCIP Royal & SunAlliance Insurance Co., Calgary, AB Top Graduate Sponsor: Risk and Insurance Management Society Cody Smith, CIP Amount or Prize: $1,500 cheque & Acrylic Award Intact Insurance Company, Toronto, ON Sponsor: The Insurance Institute of Canada The Colin Atkinson Memorial Prize Amount or Prize: $1,000 & Acrylic Award Runner-up – Underwriting Major Bing Xia, FCIP Continuing Education Wawanesa Mutual Insurance Co., Vancouver, BC Sponsor: Facility Association The Daphne Mullaly Award Amount or Prize: $750 cheque & Acrylic Award Top Student – Continuing Education Helene Klassen, FCIP The Insurance Bureau of Canada Award Chestermere, AB Runner-up Student – Management Major Sponsor: Insurance Institute of Canada Annie Leong, FCIP Amount or Prize: $700 cheque & small plaque Ecclesiastical Insurance Group, Vancouver, BC Sponsor: Insurance Bureau of Canada Amount or Prize: $750 cheque & Acrylic Award

The Canadian Insurance Claims Managers’ Association Prize Runner-up Student – Claims Major Joshua Slaght, FCIP Economical Insurance, London, ON Sponsor: Canadian Insurance Claims Managers’ Association Amount or Prize: $750 cheque & Acrylic Award

18 The Insurance Institute of Canada National Awards 2013–2014

CIP – Open Prizes CIP – Five Completed Courses

The Ralph Sketch Prize Gerald E. Hackett Memorial Prize Gold Prize Winner – Top Student Top student First Five CIP Courses (based on exam results) Rachel Ruixia Cheong Ajay Tellis CMW Insurance Services Ltd., Burnaby, BC CAA Insurance (Ontario), Toronto, ON Sponsor: Northbridge Insurance Sponsor: Crawford Adjusters Canada Amount or Prize: $750 cheque & Acrylic Award Amount of Prize $375 cheque & Acrylic Award

SCM -The School of Loss Control Technology Prize CIP – Full-time Program Silver – 1st Runner-up Student Patricia Goodwin The Frank Dougan Prize State Farm Insurance, Aurora, ON Top Graduate of Full-Time program Sponsor: SCM Risk Management Services Inc. Ryan May Amount or Prize: $500 cheque & Acrylic Award Edmonton, AB Sponsor: Morris & MacKenzie Inc. CIP Bronze Prize Amount or Prize: $500 cheque & Acrylic Award Bronze – 2nd Runner-up Student Liana Saccoccia The Tretiak Memorial Prize Northbridge General Insurance Corp, Toronto, ON Best 1st year student in Full time program Sponsor: Zurich Canada Ryan May Amount or Prize: $400 cheque & Acrylic Award Edmonton, AB Sponsor: Insurance Institute of Canada The Honorable Order of Blue Goose International Prize Amount or Prize: $250 cheque & Acrylic Award 3rd Runner-up Student Sneha Naik CIP – First Year Economical Insurance, Vancouver, BC Sponsor: Blue Goose International The Kenneth E. MacLeod Prize Amount or Prize: $300 cheque & Acrylic Award Best performance by a 1st year student James Elmhirst CIP – Restricted Prizes Zurich Canadian Holdings Ltd., Toronto, ON Sponsor: State Farm Insurance Company The Independent Broker Prize Amount or Prize: $250 cheque & Acrylic Award Top Graduate – Independent Broker Rachel Ruixia Cheong The L.L. Rooke Memorial Prize CMW Insurance Services Ltd., Burnaby, BC Best Performance by a 1st year student Sponsor: Insurance Institute of Canada Patrick Larrivée Amount or Prize: $300 Cheque & Acrylic Award Assurance générales Banque nationale, Montréal, QC Sponsor: Travelers Canada The Canadian Independent Adjusters Association Prize Amount or Prize: $250 cheque & Acrylic Award Top Graduate – Independent Adjuster Adam Robert Wigdor General Insurance Essentials North Country Adjusters, Fort Frances, ON Sponsor: CIAA Bobbie Parks Award Amount or Prize: $300 Cheque & Acrylic Award Top Graduate Shirley Woods The Canadian Board of Marine Underwriters Prize Insurance Corp of BC, Victoria, BC Top Graduate – Independent Adjuster Sponsor: CAIW No candidate Amount or Prize: $250 cheque & small plaque Sponsor: CBMU Amount or Prize: $300 Cheque & Acrylic Award Canadian Association of Insurance Womens’ Prize 1st Runner-up The Reinsurance Research Council Prize E’Kong Tse Top Graduate - Reinsurance Cowan Insurance Group Ltd., Cambridge, ON No candidate Sponsor: CAIW Sponsor: The Reinsurance Research Council Amount or Prize: $175 cheque & small plaque Amount or Prize: $500 cheque & Acrylic Award

2013 – 2014 Annual Report 19 Registration Statistics CIP Program

Total Registration Graduates

24,000 2014 = 18,542 1,800 2014 = 909 2013 = 19,115 2013 = 978 2012 = 18,768 23,000 1,600 2012 = 888 2011 = 18,851 2011 = 875 2010 = 18,582 2010 = 822 22,000 1,400

21,000 1,200

20,000 1,000

19,000 800

18,000 600

17,000 400

16,000 200

15,000 0 2010 2011 2012 2013 2014 2010 2011 2012 2013 2014

Distance Learning Registration In-Class Registration

10,000 2014 = 6,418 20,000 2014 = 10,441 2013 = 6,106 2013 = 11,176 2012 = 5,971 9,000 18,000 2012 = 11,071 2011 = 6,299 2011 = 10,658 2010 = 6,501 2010 = 10,137 8,000 16,000

7,000 14,000

6,000 12,000

5,000 10,000

4,000 8,000

3,000 6,000

2,000 4,000

1,000 2,000 2010 2011 2012 2013 2014 2010 2011 2012 2013 2014

20 The Insurance Institute of Canada Registration Statistics CIP and FCIP Programs

Fellowship Students by Course (Completed or Registered) – excluding 2013-2014 Graduates

Province 1 2 3 4 5 6 7 8 9 10 Total IADQ (Region de l’Est) 20 15 10 12 3 7 6 7 5 6 91 IADQ (Region de l’Ouest) 59 32 28 16 12 24 23 14 4 6 218 British Columbia 99 58 54 30 34 24 17 11 12 17 356 Manitoba 11 5 14 5 3 5 4 5 6 5 63 New Brunswick 35 17 8 6 2 9 5 4 6 6 98 Newfoundland 15 9 5 3 2 3 3 1 1 4 46 Northern Alberta 76 38 33 27 13 10 12 12 10 5 236 Nova Scotia 35 15 6 7 9 7 12 2 2 5 100 Ontario 335 160 197 106 88 106 92 62 60 75 1,281 Prince Edward Island 3 2 0 0 0 5 1 0 2 0 13 Saskatchewan 15 5 3 4 6 8 3 7 1 4 56 Southern Alberta 80 40 41 30 18 19 29 15 14 18 304 Total 783 396 399 246 190 227 207 140 123 151 2,862

Fellowship Graduate by Major Fellowship Graduates by Major Management 56 Claims 5 Underwriting 4 Risk Management 88 Broker 1 Total 154

Total Registrations for Each Institute ellowship Graduates by Major Province CIP Courses G.I.E. Courses Total Change 2013-2014 2012-2013 2013-2014 2012-2013 2013-2014 2012-2013 +/- % I.A.D.Q. (Est) 253 324 1 0 254 324 -70 -22 I.A.D.Q.(Ouest) 918 895 6 11 924 906 18 2 Ins. Inst. of British Columbia 2,351 2,226 22 6 2,373 2,232 141 6 Ins. Inst. of Manitoba 581 556 44 34 625 590 35 6 Ins. Inst. of New Brunswick 458 529 0 1 458 530 -72 -14 Ins. Inst. of Newfoundland 118 119 0 2 118 121 -3 -2 Ins. Inst. of Northern Alberta 1,185 1,194 13 6 1,198 1,200 -2 0 Ins. Inst. of Nova Scotia 659 665 31 26 690 691 -1 0 Ins. Inst. of Ontario 10,199 10,917 233 319 10,432 11,236 -804 -7 Ins. Inst. of P.E.I. 45 37 1 2 46 39 7 18 Ins. Inst. of Saskatchewan 697 603 2 0 699 603 96 16 Ins. Inst. of Southern Alberta 1,078 1,050 17 9 1,095 1,059 36 3 Total 18,542 19,115 370 416 18,912 19,531 -619 -3

2013 – 2014 Annual Report 21 Registration Statistics Fellowship Program – New Track

FCIP Candidates by Institute 2013-2014 (all courses) Fellowship Graduates by Major IADQ (Est) 1 IADQ (Ouest) 14 British Columbia 21 Manitoba 0 New Brunswick 4 Newfoundland 0 Northern Alberta 10 Nova Scotia 11 Ontario 107 Prince Edward Island 0 Saskatchewan 3 Southern Alberta 11 Total 182

Results by Course 2012-2013 Fellowship Graduates by Major Successful Unsuccessful Total F510 59 4 63 F520 73 1 74 F530 36 5 41 F540 31 1 32 F550 31 0 31 F560 14 0 14 Total 244 11 255

22 The Insurance Institute of Canada Professionals’ Council Report

Julie Pingree, BA, CIP Chair, Professionals’ Council

I am pleased to provide this annual transfer and phasing retirement type toolkit as a micro-site off the Insurance update on the status and activities of the programs impacting mature workers and Institute website, and since then, the CIP Society and the Career Connections newer recruits. project has continued with content Program. development, creative concepts for web The intended outcomes of the toolkit are design, and a web developer lined up. CIP SOCIETY to provide information and education It is anticipated that the micro-site will to our members on best practices be launched late November. A launch Since 1998, the CIP Society has been in forming effective mentorship strategy and on-going communications working to advance the education, relationships, including ethical and strategy are in development as well. experience, ethics and excellence professional responsibilities of both of our members – the graduates of the mentor and mentee. And for the Research the Institute. This report provides an benefit of our stakeholders, to provide update on the activities of the Society tools that would enable organizations Since 2007, the Institute has engaged in this past year, including: two new to implement mentoring programs research on the demographics of the special projects, our 15th Anniversary internally, should they so choose. industry’s workforce. This was the first programming celebrated October 2013 topic of relevance that we proposed and to June 2014, and the four main areas of A task force was formed to validate the have published 3 reports to date, adding programs and services – Membership, proposed program, provide input to value not only to the Institute and in Professional Development, Information concept, resources to be developed, and particular Career Connections, but also Resources and Promotion. provide direction and input into program adding real value to our stakeholders direction and content development. and the industry. SPECIAL PROJECTS Content for mentees, mentors and organizations is in development. While we are not proposing we Mentoring Leadership Circle members were abandon or preclude future research on videotaped discussing mentoring at the demographics, we do believe that the As a legacy of our 15th anniversary, the Roundtable discussions on April 9th (see CIP Society is well positioned to tackle CIP Society National Council proposed below) to provide additional content other hot topics and emerging trends. developing a mentoring toolkit that assets for the program. As reported in the Information Resources would offer information, education, section below, the Society has been promotion of mentoring, plus resources A key recommendation from the task publishing a series of monthly trends and tools and templates for mentors, force was for the mentoring toolkit to be papers, under the banner “ADVANTAGE mentees and organizations. The available as an on-line resource, which Monthly: emerging trends and issues,” demographic research recommends the CIP Society Council endorsed. At the since 2007. These trends papers are programs such as mentoring to facilitate Executive Committee’s spring meeting, more substantive than trade magazine working relationships, knowledge funding was approved to develop the articles and provide an informative

2013 – 2014 Annual Report 23 Professionals’ Council Report Continued starting point for our member’s further National Leadership programs success to our members as a value-added service. research, however they have not been date, we held our first leadership circle The program is promoted through designed to involve exhaustive research gathering: ADVANTAGE Quarterly and Daily and, nor do they draw conclusions or make member engagement continues to be recommendations. Leadership Circle Roundtable solid with between 33% and 40% of the member base enrolling, opting-in to Publishing an annual white paper, To celebrate the five years of the National receive e-newsletters and/or accessing as we have proposed, enables the Leadership Awards program, we hosted the site. Society to address emerging issues at an inaugural meeting of the Leadership a higher, more substantive level, with Circle inductees on Wednesday, April 9. Annual Membership Survey the potential to not only inform and The purpose of this event was twofold: to educate our members and stakeholders, enable the opportunity for networking We continue to benchmark our but to potentially impact and influence and sense of community, and to engage members’ satisfaction with the the industry’s response to the issue (as the leaders in a roundtable discussion on programs and services in an annual we have on the demographics of the a number of themes important to our survey. Consistently, year over year: workforce). Based on the Leadership membership. Nineteen of the 28 leaders Circle Roundtable discussions and attended the day. • Approximately 2,500 to 3,000 members internal consultations, the topic – an excellent representative sample proposed and approved by Executive We hosted two facilitated discussions of the total membership – give us Committee is: in the afternoon: one on Trust / feedback on what are important Professional Ethics / Leadership / membership benefits. What are the implications on the p&c Mentoring, and the other on Hot Topics • 90% or more (in this most recent insurance industry of cyber risks (data / Emerging Trends. The results of these survey, it was 94%) of survey security/ breaches) and what will be discussions will be used to inform respondents rated their overall level the impact on commercial insurance in the development of future Society of satisfaction with the CIP Society as Canada and coverage for cyber liability programs and services – particularly ‘Good’, ‘Very Good’ or ‘Excellent’. going forward? the mentoring and research projects • Most of the questions stay the same above. The discussions were videotaped, for consistency, but we also make With the proposal approved, we and the edited clips will also help changes or introduce new questions, have proceeded with contracting the provide assets that can be used on the as appropriate to assess members’ researcher/writer and research has Insurance Institute website and shared perceptions about the Society begun. It is anticipated that this first via social media to support the National and current or potential member paper will be published and released Leadership Awards program and the programs and services. This year, for mid to late April 2015. We anticipate that proposed mentoring website. the first time, we introduced a number this first report, and the promotion and of questions on professional ethics. potential subsequent seminar series, MEMBERSHIP will confirm the Society’s position as a The highlights of the November 2013 source of industry research and inform Member Perks Program membership survey include: topic selection for future white papers. Since 2007, the Society has offered • Professional Development (PD) Topics, CELEBRATING THE SOCIETY’S members access to the MemberPerks Delivery Methods and Motivation – Over 15TH ANNIVERSARY AND OTHER program, a savings program offering the last few of years, we have asked MILESTONES discounts and deals on cars, beds, shoes, members in different ways about their restaurants, travel, and lots of services level of interest in various PD topics. It’s been a milestone year for the CIP offered nationally and locally – over Consistent with previous years, results Society and our programs: October 1,200 vendors with exclusive discounts show that respondents are interested 2013 marked the 15th anniversary of redeemable at over 6,000 locations and in a wide variety of topics, with the the Society, 10th anniversary of the online. In 2011, we signed onto a four top four this year reported as: claims Rhind Scholarship program, and 5th year agreement, at a fee, with Venngo case studies; new insurance products; anniversary of the National Leadership the provider of this service, to ensure emerging technologies and risks; and Awards. In particular, to celebrate the the program continues to be offered to social media risk management.

24 The Insurance Institute of Canada Professionals’ Council Report Continued

The survey also asked respondents • Professional Ethics – At the September At its September 2014 meeting, the to indicate their preferred method 2013 meeting, Council decided Council decided that for the upcoming for receiving their PD offerings, and that this year, we should take the survey of members, we would remove the majority reported that they are opportunity to ask our members the questions on ethics, having ‘Interested’ to ‘Extremely Interested’ about professional ethics. Council established a good benchmark on that in online webinars and on-demand helped come up with a series of 10 topic, but would include questions courses. questions, including asking members on mentoring, in order to benchmark to rate how ethical the industry is members’ engagement in mentoring When asked about factors today and if it is more or less ethical relationships prior to launching the motivating their participation in PD, than when they first started; asking new mentoring micro-site. The survey members indicated that they are about the frequency with which will go out to members in November/ most motivated by technical skill members face ethical dilemmas December and the Council will review development (at 44%) and career at work; and about the types of the findings at its Spring meeting. As advancement (at 31%). resources they have available to help with each survey, data relevant to the solve them. local Chapters/Institutes is passed along • Suite of Services -- In general, there to local managers for their information is consistency with previous years While the majority of our members and action. about the level of importance and rated the industry as a ‘4’ or ‘5’ on satisfaction our members report for a 5-point Likert scale, where 5 is PROFESSIONAL DEVELOPMENT our suite of products and services. In very ethical, 29% of respondents fact, there was a slight increase in the rated the industry a ‘3’. Council National Leadership Awards level of importance and satisfaction noted that this is a concern, as more Program over last year’s results. than a quarter of our members are “sitting on the fence” about the The CIP Society is pleased to announce • Social Media – In 2011, we introduced ethics of their own professional the three National Leadership Award questions into the survey asking community. honourees for 2014. Since the program’s members about their use of social inception in 2009, the Leadership media. The survey results showed Council talked about there being a Awards have given prominence to that our members are, in general, general lack of acknowledgement the outstanding achievements of 31 late-adopters and were just starting from the industry about how the industry leaders who demonstrate to participate on various sites. Over industry is perceived, and stemming a passion for lifelong learning and the last three years, though, the from this, a reluctance to act. Council dedication to their employer, profession number of members indicating considered how to address this issue and community. The Leadership Awards visiting sites including Facebook, within the Society’s mandate and provide a valuable opportunity to LinkedIn and Twitter is indicating determined that we can continue celebrate individuals with a natural slow, steady increase. to work on increasing levels of ability to positively influence the people understanding and awareness about around them and to cultivate those • Promotion of the Designation – ethics and ethical dilemmas in the qualities in others. Leaders are selected Two questions were introduced in p&c industry. in both Emerging and Established 2012 and included again in 2013 to Leader categories. measure how aware our members are The survey also asked about resources of the CIP Society’s advertising and that members use to deal with The National Leadership Awards promotion of the CIP designation, dilemmas in the workforce and Selection Committee is pleased to and how successful they think that our members reported that their announce this year’s 3 recipients: advertising and promotion is. While organizations’ codes of ethics are the results show that some members accessed more than other codes, Established Leaders: have some awareness, it is also including the Institute’s. The Council Johanne Lépine, FCIP apparent that about a quarter of our noted that this is likely the result Aon Reed Stenhouse Inc. members remain completely unaware of some companies keeping the Executive Vice President and Leader, of advertising campaigns promoting codes top of mind, requiring annual Eastern Canada the designation. commitments of employees. Montreal, QC

2013 – 2014 Annual Report 25 Professionals’ Council Report Continued

Lynn Oldfield, FCIP Online Course: We have added Canadian scholarships for the 2014-2015 academic AIG Canada content to the Institutes’ three-hour year to: President & Chief Executive Officer e-course in the form of overlays on Toronto, ON existing slides, and will be making • Elizabeth Gallant (CIP Society member this Canadian version available to our pursuing continuing professional Emerging Leaders: members via the Institutes’ website development; Saint John, NB), and beginning this Fall. The e-course consists • McKenna Gaetz (daughter of CIP Adrian Osti, FCIP of seven modules and covers ethical Society member Roxanne Gaetz; Northbridge Financial Corporation standards, ethical theories and steps in Leduc, AB). Manager, Learning and Development the ethical decision-making process, and Toronto, ON the new Canadian content clarifies subtle Continuous Learning for Graduates / differences between the US and Canada Further Professional Development Professional Ethics in terms of regulation, law and practice. In previous meetings, the Council has Since 2007, the CIP Society has published Rhind Scholarships discussed and agreed that the CIP more than 30 columns on ethical Society has a role to play in developing discussions in a national trade magazine, Since the first Rhind Scholarship was and offering new continuing education/ currently Canadian Underwriter. In January, awarded in 2004, the Society has awarded professional development/lifelong 2014, the 8th annual workshop of the sub- 25 $1,000 scholarships to members and/ learning opportunities appropriate committee and advisory network met to or their dependents. To commemorate to the membership. Council has also review and evaluate past columns and to this 10 year milestone of granting discussed and agreed that this may brainstorm for our next column topics. scholarships, we have taken the require revisiting the current “nationally These columns continue to position opportunity to follow up with recipients developed/locally delivered” seminar the CIP Society as actively engaged in of the scholarships from previous years (PROedge) model in order to address evolving the ethical thinking and practice to learn how the financial support some of the constraints of this model, of our members and the insurance helped them in their educational and including difficulty in sourcing local community. In addition, the articles are career paths. Quotes from past recipients presenters for existing presentations and available on the CIP Society website for all. were included in an article in the spring ensuring consistency of the presentation, issue of ADVANTAGE Quarterly. and the limited shelf-life of the seminars. As well, we have been working on two additional components to our Scholarships are awarded based on Advanced CIP Program: ethics program: an in-class seminar need in three cascading tiers: and an on-line course. The content and In September 2013, the Council presentation of ethical decision-making • CIP Graduates pursuing their FCIP discussed the concept of a program are complementary between the in-class designation which is not otherwise which would encourage members and online versions, but the in-class offers supported by employer; to pursue additional CIP courses and members the opportunity to discuss and • CIP Graduates enrolled in insurance- provide recognition/certificate of dialogue about the case examples and/or related professional development completion to members, as a learning issues they have faced. which is not otherwise supported opportunity situated between the CIP by employer; (and, if scholarships and FCIP. Council was presented with an In-class Seminar: The national ethics in- still remain:) initial draft framework for the concept, class seminar has been developed and • Dependents of CIP Society prepared internally with the support of includes a PowerPoint presentation, a members who are pursuing post- the Institute’s Programs Department, presenter’s package with detailed slide secondary education in a field that demonstrating clusters of courses ideally notes, case studies, and a participant’s focuses directly on, or that would suited for members’ specialization. activity package. The case studies are impact significantly on, the property borrowed (with permission) from the and casualty insurance industry and/ The Council endorsed the concept and Insurance Institute of America and our or related financial services. framework, and struck a task force to ethics columns are incorporated as evaluate the specifics of the program and additional resources. A pilot seminar will The 2014 Rhind Scholarship Selection the type of promotion and recognition be presented in November, 2014 in GTA. Committee awarded two $1,000 that would be appropriate.

26 The Insurance Institute of Canada Professionals’ Council Report Continued

The task force determined a set of than expected, those who did participate of the year and topics are generated objectives and a curriculum outline that evaluated the content and delivery of from a variety of sources, including top formed the basis for a recommendation the series as very good. The Council headlines (from ADVANTAGE Daily) and from the CIP Society National Council to evaluated the program, made some Phil Cook’s Annual Trends Breakfast. the Academic Council for consideration recommendations and proposed another We will be incorporating new ideas at its April 2014 meeting. The Academic webinar series be developed for winter/ generated during the roundtable Council embraced the concept and spring 2015. discussion at our Leadership Circle event with Executive Committee approval, into future papers, as well. the program is being developed with INFORMATION RESOURCES the launch of the first course slated for To date, we have over 60 papers on September 2015. The ADVANTAGE of membership is the topics ranging from pandemics, to availability of Information Services for the definition of the auto, to specialty ADVANTAGE LIVE: an exchange on members on a DAILY, MONTHLY and lines. The online library now features issues and ideas QUARTERLY basis. And as the membership categorization by topic making the survey confirms, these are valued benefits papers searchable by year and topic; and As a direct response to members of membership. that is in addition to the search function indicating an interest in webinar delivery on the new website. We hope that of emerging trends and issues in the ADVANTAGE Daily: the news in brief members will be able to access relevant industry, the CIP Society, as part of its 15th papers more readily and continue to anniversary, launched an informational Since May 1st, the CIP Society’s promote this valuable service to our webinar series. For the run of the CIP ADVANTAGE Daily has been created members through ADVANTAGE Daily Society’s 15th anniversary celebrations from and distributed through the Institute’s and ADVANTAGE Quaterly. October 2013 to June 2014, the Society new email system, HighRoad. The new presented a series of nine webinars, taking email template includes a simpler design ADVANTAGE Quarterly: the pulse of place around the 15th of each month and (more content visible “above the fold” or the industry offered at $15 for Society members. visible without scrolling down), single- click subscribe/unsubscribe option, and The Society’s quarterly newsletter The webinars covered topics relevant optimization for mobile devices. This continues to provide a vehicle to to our membership community – new email system allows us to track promote the Society, profile members, technology in cars, increased insurance open and click rates to better understand and advertise programs like the National regulation, industry consolidation, tipping how our members read the Daily and Leadership Awards, Rhind Scholarships points that could upset the safety net which features are the most popular. and MemberPerks to members. of insurance, multi-generations in the Over the course of the first four months, workforce, social media as well as softer on average, our daily email service has CIP Society Web Site topics like networking with intent and enjoyed an open rate of between 26 and www.insuranceinstitute.ca/cipsociety mentoring. The webinars offered an 30%, and a click rate of 24 to 26%. opportunity to interact before and during Since June, 2013, the CIP Society and to engage at a national level. While Additional elements are under website has been integrated into the the webinars met the Society’s goals of consideration for the weekly French new Institute website and we continue advancing the education and experience version of news, while still continuing to to monitor hits and access by our of our members, part of the premise provide the link to the FlashFinance news graduate community. with the series was to identify the on our website. membership’s interest in webinar delivery PROMOTION of professional development offerings (as ADVANTAGE Monthly: emerging per indications in member surveys) and trends and issues Promoting the Designations – future interest in dialogue and discussion Consumer Advertising Campaign and exchange online (informing potential We continue to produce a monthly (Designation and Grad Ads) social media strategies). trends paper on hot topics in the industry with the help of three Promotion of the designation is focused While the number of members experienced writers. The editorial line on advertising in national consumer participating in the webinars was less up is mapped out at the beginning magazines, local media opportunities,

2013 – 2014 Annual Report 27 Professionals’ Council Report Continued and promoting our graduates in a pool of interested, talented and informed • Office Hours with Trevor: in which consumer context. candidates available to meet the growing the number of participants nearly recruitment needs of our industry. doubled last year, with 357 career National Advertising – National Business seekers participating in an hour-long and Lifestyle Magazines The success of Career Connections’ online chat, asking questions and outreach and employers’ hiring is getting answers about careers in Consumer advertising in magazines reflected in the demographic research insurance; will continue again this year, with studies that demonstrate significant • Metro magazine article: TalentEgg’s ads appearing in Canadian Business, increases in recruitment since 2007. partnership with Metro magazines Corporate Risk Canada, enRoute This is a good news story for Career of regular columns in their “Working” magazine, Maclean’s, ROB Magazine, Connections and the industry. section, once again netted up a high and Les Affaires. profile article on April 25th, potentially Mission read by 3 million commuters in Local Advertising Winnipeg, Saskatoon, Ottawa, Regina, We continue in our mission to improve London, Halifax, Edmonton, Calgary, In the spring, a series of CIP radio ads the understanding of insurance, illustrate Vancouver and Toronto; had a successful run on 680 News in its role in society, and encourage young • Great content in their ‘Careers in Toronto, and bus shelter ads in Ottawa. adults and career seekers to pursue one Insurance’ section: featuring articles of the many skilled professions available and interviews with insurance Going forward our promotional in the insurance industry. professionals provides great exposure strategy will be reviewed as we to post-secondary students searching incorporate more public relations Four Point Strategic Plan for career information – and content and social media initiatives into the remains available all year round, not marketing mix. 1. Increase awareness of careers just for the one-week promotion of in insurance > through our Insurance Week! Promoting the Society – Networking messaging Events 2. Put a face to the industry > through 2. Doubling our Career Connections our messengers/ambassadors website traffic year over year! The Local Institutes/Chapters offer a 3. Provide a gateway to careers in variety of networking events to bring insurance > through our extensive, Last year at this time we reported the community of graduates and national outreach unique visits of approximately 4,000+; insurance together throughout the 4. Work together to attract the this year it’s 9,000+ unique visitors year. These include: golf tournaments employees of the future > through per month. Overall, we more than and volleyball tournaments; cocktail our network within the industry doubled the sessions, users and parties; group outings to theatre and and hosting of career fairs and pageviews for the website, year over other entertainment; skating, bowling other insurance-specific activities year (Aug 2013-July 2014 vs Aug and billiards parties and minor league 2012-July 2013: Sessions = 110,455 hockey games; and annual special Our success year over year can be vs 51,342| Users = 87,077 vs 41,129| charity events like Battle of the Bands attributed to reaching out to specific Pageviews = 252,326 vs 133,902). For (Vancouver, Edmonton, and new this audiences with relevant and timely key sections of the website, like the year, Halifax) and Starlight Insurance messaging and leveraging strategic job site, we nearly doubled visits Gala (Toronto). partnerships to the fullest. in just six months, increasing from 21,000 hits to 37,000 hits. We attribute PROMOTING CAREERS IN INSURANCE TOP 10 HIGHLIGHTS IN OUR the increase to more outreach, social – CAREER CONNECTIONS 10TH YEAR OF OUTREACHTOP 10 ad campaigns driving career seekers HIGHLIGHTS IN OUR 10TH YEAR OF to our website, and linkages with the Since 2003, Career Connections has OUTREACH likes of Talentegg.ca and jobpostings. taken the lead in promoting awareness ca and other career resource centres. about the rewarding and varied careers 1. Hitting new highs with our Careers available in insurance. During these ten in “Insurance Week” hosted by 3. Partnering in CGA Alberta’s years, we have worked to increase the TalentEgg.ca! Accounting & Finance Expos

28 The Insurance Institute of Canada Professionals’ Council Report Continued

provides outreach to 2000+ c. conducting webinars and over participating in general career potential candidates in the ‘tough in-service sessions to provide fairs – the more rewarding the Alberta market’! a Career Connections conversation and the connection! overview and orientation to This year, 40% of the events targeted And positions insurance as a pillar our messaging, website and at post-secondary school students of the financial services sector with resources; welcoming career were insurance-specific, and 60% of career changers, Internationally- practitioners/employer partners our outreach to career changers is educated/trained professionals on-site to network, learn a little insurance specific. That means that (IEPs/ITPs) and recent graduates bit more about the Institute of the 101 career events we did this looking for a career in financial and engage in professional year, 41 were specifically positioned services. In both Edmonton and development; and as a ‘careers in insurance’ event. We Calgary, these proved to be know that our staff, our ambassadors fantastic niche style events on a d. creating a new section on our and the employers who participate larger scale than what we’ve done website for career advisors. are having quality conversations with CGA Ontario previously. We with 7,000+ candidates who look forward to continue to work 5. Leveraging partnerships for chose to attend and are genuinely with the accounting associations, greatest outreach! interested in considering a career in particularly when they have fully the insurance industry. made the transition to ‘Chartered In addition to those partners Professional Accountant’ and we already mentioned above, we have 7. Increasing engagement and can leverage the ‘professional’ for benefitted from greater outreach by action! On the continuum of our CIP promotion. leveraged partnerships with: awareness to engagement to action, we are generating greater 4. Continuing to enhance our • WoodGreen Employment Centre engagement and action from outreach to career practitioners! (youth and immigrant employment potential candidates! centre in GTA), We do this in order to ensure that • Health Force Ontario (helping • a greater number of follow-up those who act as intermediaries in IEPs in health care roles find questions from general career fairs, the career decision-making cycle are employment), • our strategy for ‘multiple touch points’ fully aware and capable of referring • CASIP (providing alternative careers with potential candidates is working; appropriate clients to information for IEPs/ITPs in GTA ), for example, if, at a general career fair, on careers in insurance (on our • McMaster University Faculty we promote a panel presentation website, the videos, our online of Science – Actuarial Science and/or a career fair in the future, we’re career profiles, and to educational Program, having more candidates purposefully information). We reach the career • Toronto Financial Services Alliance attending that next event as well. practitioner community across the (TFSA) – Corporate Tours for • higher attendance on average at country by: high school students and post- panel conversations and insurance secondary school students (and career fairs, a. participating in the Canadian soon expanding into Career • higher interaction with our tools and Association of Career Educators Changer activities), messaging: and Employers (CACEE), through • Employment Alberta and Calgary • 11,000+ people taking our quiz, active membership, as well as Public Library, and many others! • 1800+ making use of insurance attendance and networking at specific resume resources and their conferences; 6. Increasing our insurance-specific networking tools, b. advertising on contactpoint.ca, a programming is netting greater • 37,000+ visits to the job site multi-sector online community quality over quantity! (nearly doubled since May), and for professionals in the career • 53,000+ views of our videos (up development field, hosted The more outreach we do that is from 22,000 a year ago). by the Canadian Education insurance-specific , such as hosting and Research Institute for “Careers in Insurance” career fairs 8. Continuing to enhance our Counselling (CERIC); and panel presentations, more outreach to high school teachers!

2013 – 2014 Annual Report 29 Professionals’ Council Report Continued

We do this in order to ensure that leveraging the opportunities Within our roster of 361 ambassadors, those who act as intermediaries we provide to augment their we have some longstanding, some to high school students (teachers, recruitment strategies and are incredibly dedicated and, each year guidance counsellors, program finding interested and quality some newly trained who join the advisors, teacher associations, etc.) candidates at our events. team as eager participants in our are aware of the many free resources outreach efforts. available to help youth understand b. Participating in ‘internal career how insurance works (teacher fairs’ at key companies who are Our continuing success will resources) and to introduce youth to implementing strategies to retain be enhanced by the strategic career opportunities in the insurance entry level workers by introducing refreshing and augmenting of our industry (ambassador career talks). them to the variety of careers resources in order to: We potentially reach more than in insurance and education 125,000 high school teachers each pathways (with our help) and • Leverage the increased number and year across the country by: to opportunities within their engagement of youth in the industry organizations. by incorporating youthful insurance a. attending teacher conferences professionals, such as graduates of and giving presentations on our c. Hosting roundtables on the full-time insurance programs, into resources; recruitment and retention issues our materials. This recommendation in key centers like Toronto, would provide for representation of b. networking with teacher Vancouver, Calgary, Edmonton the echo cohort (under 32) in our associations and other groups and Conestoga. These discussion resources and could also serve as facilitating school to work forums offer the opportunity to promotion for the college programs transitions; and share and learn about common as an entry point to the industry. issues facing employers in the • Enable internationally-trained c. advertising in teacher association industry. Career Connections professionals (ITPs) to ‘see themselves’ publications and websites. learns a lot from the discussions as having a place in the industry and feedback from recruiters through our materials. 9. Demonstrating value and and hiring managers indicates connection for the human that they are anticipated and We are proceeding with a series of resources professionals appreciated opportunities. focus groups of respective cohorts (and hiring managers) in the that will inform the resource refresh industry! d. Enhancing our website’s industry project, including additional videos section with updated tools and for the web site and YouTube. We do this in order to ensure that resources HR can use. our outreach aligns with the needs We look forward to continuing the of the industry and that our efforts e. Consulting and collaborating evolution of Career Connections to increase the pool of potential together. We’ve called upon messaging and career resources. candidates helps the industry HR representatives for learning The search for talented and meet their hiring needs. We opportunities (Let’s Talk Talent), motivated people to join our industry engage with those in the industry as panelists in our webinar series continues. Significant retirements concerned about and vested in the (the CIP Society’s ADVANTAGE Live are still to come. Competition for recruitment and retention needs of webinars), as task force members talent within a smaller youth pool their organizations by: (Advanced CIP Program Task Force), means our recruitment efforts and for consultation. HR has called will have to diversify – hence the a. Hosting “careers in insurance” fairs upon Institute/Career Connections refresh and augmentation of our – on campuses, in communities representatives for presentations, Career Connections resources. We and at the Institute; 7 to date information and advice. have seen significant changes in this year – which have enabled the demographic composition 8 to 12 organizations per event 10. Continuing to have industry of the industry in the last 5 years, to connect with potential professionals act as Ambassadors and it is anticipated that talent will candidates. Employers are for the industry! revolutionize the workforce over

30 The Insurance Institute of Canada Professionals’ Council Report Continued

the next 5 to 10 years still. Career The CIP Society National Council Leadership Awards Selection Connections is ready to bring members are: Sub-Committee responsiveness and creativity to the ongoing conversation and to Chair: Chair: working with the insurance industry to meet the needs of tomorrow’s Julie Pingree, BA, CIP Paul Féron, FCIP, CRM workforce. Toronto, ON London, ON

IN CONCLUSION Members: Members:

It has been my pleasure to take on the Giovanna Alvaro, B.Comm, CIP Brian Gough, FCIP, CLA, FCIAA role of Chair of the CIP Society National Montreal, QC Bedford, NS Council, this year, in its 15th anniversary year. The council members, committee Andrew Clark, CAIB, CRM, FCIP Denis Allard, BAA, FPAA members and task forces are doing good Toronto, ON Montreal, QC work, on behalf of the membership, to ensure the programs and services Vicky Collins, FCIP Carla Blackmore, FCIP, CRM available to members meet the needs Mississauga, ON Toronto, ON of our members. And I am proud of the progress we continue to make as we work Anne-Marie Deschènes, PAA/CIP, CRM Diane Brickner, CIP, ICD.D to advance the education, experience, Montreal, QC Edmonton, AB ethics and excellence of industry professionals. Mike Kosturik, FCIP Philomena Comerford, CIP Toronto, ON Toronto, ON I am confident that the growth in the last fifteen years establishes a strong Mark MacDonald, B. Comm, FCIP, CRM Ethics Sub-Committee and vibrant vision for the future. Going Halifax, NS forward, the CIP Society will continue to Chair: foster and promote the professionalism of Darrell Mack, BAC, FCIP our members and the recognition of the Saskatoon, SK Andrew Clark, CAIB, CRM, FCIP CIP and FCIP designations as the premier Toronto, ON designations in property & casualty Edward Novak, BA (Hons), CIP insurance. Vancouver, BC Members:

Greg Thierman, CIP, CFE Nadine Austin, FCIP | Toronto, ON Kelowna, BC Maurice Audet Lee-Ann Vansteenkiste, BA (Hons), CIP Toronto, ON London, ON Joanne Brown, CIP Miriam Weerasooriya, BBA, FCIP, CRM Toronto, ON Toronto, ON Marissa Warner Kitchener, ON

2013 – 2014 Annual Report 31 Professionals’ Council Report Continued

Rhind Scholarship Sub-Committee Advanced CIP Program Task Force

Members: Chair:

Darrell Mack, BAC, FCIP Lee-Ann Vansteenkiste, BA (Hons), CIP Saskatoon, SK London, ON

Mark MacDonald, B. Comm, FCIP, CRM Members: Halifax, NS Camille Alexander, FCIP CRM Miriam Weerasooriya, BBA, FCIP, CRM Toronto, ON Toronto, ON Luc Bouchard (HR) Mentoring Task Force Toronto, ON

Chair: Drew Collins, CIP, CRM, ACS Toronto, ON Carla Blackmore, FCIP, CRM Toronto, ON Enrico Mastrangeli, HBA, FCIP, CRM Lindsay, ON Members: I also extend my thanks to Peter Hohman, Lisa Jesseau, CRM, CIP MBA, FCIP, ICD.D, Ted Hellyer, FCIP, Moncton, NB CRM, and Margaret Parent, BA, for their guidance and support. David McCauley, (HR) Toronto, ON Respectfully submitted,

Kevin Sigouin, BComm, CIP, CRM Powell River, BC Julie Pingree, BA, CIP Chair, Professionals’ Council Rhawnie Tremblay, CAIB, CIP, CRM Calgary, AB

Shazia Zuberi, CHRP, GPHR Toronto, ON

32 The Insurance Institute of Canada Appendix A Appendix A – List of Post-Secondary Schools and activities during 2013-2014

General Business Careers in Careers in Insurance Career Post Secondary Institution Career Career Presentation Insurance Presentation(s) Development Fair(s) Fair(s) Panel Fair Panel(s) Activities*

Western Canada BCIT • • • Bow Valley College • Grant MacEwan University • • • Saskatchewan Institute of Applied Science & Technology (SIAST) • • Simon Fraser Univeristy - including Beedie School of Business • • • • • Southern Alberta Institute of Technology • University of Alberta • University of British Columbia - Okanagan • University of British Columbia - including Sauder School of Business • • • • • University of Calgary - including Haskayne School of Business • • • University of Lethbridge • University of Northern British Columbia • University of Regina • University of Saskatchewan • University of Victoria - including Gustavson School of Business • • University of Winnipeg • Ontario Algonquin College • Brock University • Cambrian College • Canadore College • Carleton University • • Centennial College • Contestoga College • • Fanshawe College • • • • Lakehead University • Laurentian University • McMaster University • • • Mohawk College (including @ Sheridan) • • • Nipissing University • Queen's University • Redeemer University • Ryerson University - including Ted Rogers School of Management • • • Seneca College • • St. Clair College • Trent University • University of Guelph • University of Ottawa • University of Toronto - including Rotman School of Management • • University of Toronto At Scarborough • University of Waterloo • University of Western Ontario • Univeristy of Windsor • Wilfrid Laurier University • • • • York University – including Schulich School of Business • • • Québec Concordia University – John Molson School of Business • • • HEC • McGill University -including Desautels School of Management • Université de Québec a Montréal • Eastern Canada College of the North Atlantic • Dalhousie University • • • • Memorial University • Mount St. Vincent University • New Brunswick Community College • St. Mary’s University • Université de Moncton • University of New Brunswick • • Bold denotes a college or university program with a CIP focused insurance and risk management program or Canadian Insurance Chair.

2013 – 2014 Annual Report 33 Appendix B Summary of 2012-2013 Activities by type by Institute/Chapter (August 1, 2012 to July 31, 2013)

Insitutes # of Amb # of # of Post # of # of Ambassadors Total participating Class # of Secondary Secondary Career Changer Participants Trained (as of 07/13) in min. 1 event Presentations Schools Activities Activities Activities all events British Columbia 13 46 35 90 28 8 16 1 21,854 Northern Alberta 9 31 17 17 6 6 3 2 19,540 Southern Alberta 9 41 20 16 11 3 7 4 8,975 Saskatchewan 1 5 4 6 6 - 4 - 9,000 Manitoba 0 3 1 1 1 - 2 - 1,000 IADQ 0 17 9 - - - 8 - 8,250 Nova Scotia 0 5 3 6 5 1 3 - 2,167 Newfoundland & Labrador 3 8 4 0 0 0 2 - 2,800 Prince Edward Island 0 0 0 0 0 - - - 0 New Brunswick 0 6 4 3 2 0 3 - 2,250 Regional Summary 35 162 97 139 59 18 48 7 75,836

IIO Chapters # of Amb # of # of Post # of # of Ambassadors Total participating Class # of Secondary Secondary Career Changer Participants Trained (as of 07/13) in min. 1 event Presentations Schools Activities Activities Activities all events Southwestern 0 16 10 16 6 1 8 - 4,923 Conestoga 1 25 12 14 6 2 8 - 5,720 Cambrian Shield 0 7 3 1 1 0 3 - 1,700 Hamilton/Niagara 0 18 14 29 10 0 8 - 6,745 Toronto 12 84 55 82 28 18 19 7 104,648 Kawartha / Durham 1 14 5 11 6 1 1 - 2,500 Ottawa 8 35 20 22 10 0 6 2 6,007 Regional Summary 22 199 119 175 67 22 53 9 132,243 NATIONAL TOTAL 57 361 216 314 126 40 101 16 208,079

34 The Insurance Institute of Canada Treasurer’s Report

This report is the formal method of replaced with an industry-competitive Institute and as volunteers, and for accepting and approving the audited defined contribution plan. Additionally, the continuing encouragement they financial statements for 2013-2014 the assets held in the grandfathered DB provide to motivate their employees prepared by BDO Canada LLP, Chartered plan have been de-risked significantly to complete their professional Accountants. The reports have been and Institute employees have been qualifications. examined by the Finance Committee asked to increase their contributions to and subsequently approved by the the plan, with proper notice given to The audited financial statements are Board of Governors for presentation to them. self-explanatory and show that our this meeting. reserves and operating positions are A continued focus on membership strong, and I move for their acceptance The Insurance Institute enjoyed another renewals together with strong local and approval at this time. successful year turning in an operating institute initiatives resulted in the surplus in each of its three divisions on Insurance Institutes showing a modest Respectfully submitted, solid revenues and excellent expense gain of 228 members to establish control by management. Under the another new all-time membership guidance of the Institute’s investment high of 39,287 members. CIP Society firm Foyston, Gordon & Payne Inc. and membership grew by a healthy 3.2% oversight by the Finance Committee, or 538 members to reach another new Neil Morrison, BA (Hons) the Institute’s investments posted risk- high of 17,563 members. Deputy Chair, Board of Governors appropriate but solid gains. We would like to record our thanks to To better manage the volatility and cost employers for their ongoing support of of the Institute’s pension liabilities, the the Institutes through their voluntary defined benefit plan was closed to new subscriptions, permitting their staff hires effective December 31, 2013 and to participate as resources to the

2013 – 2014 Annual Report 35 Independent Auditor’s Report

To the Members of Auditor’s Responsibility We believe that the audit evidence The Insurance Institute of Canada/ we have obtained is sufficient and L’Institut d’Assurance du Canada Our responsibility is to express an opinion appropriate to provide a basis for our on these financial statements based audit opinion. We have audited the accompanying on our audit. We conducted our audit financial statements of The Insurance in accordance with Canadian generally Opinion Institute of Canada/L'Institut d'Assurance accepted auditing standards. Those du Canada which comprise the balance standards require that we comply with In our opinion, the financial statements sheet at July 31, 2014 and the statements ethical requirements and plan and perform present fairly, in all material respects, of the Special Projects Reserve Fund, the audit to obtain reasonable assurance the financial position of the Institute Funds Invested in Capital Assets, about whether the financial statements are as at July 31, 2014 and the results of Contingency Reserve Fund, General free from material misstatement. its operations and cash flows for the Operations Fund, Career Connections year then ended in accordance with Fund, Professionals' Society Fund, An audit involves performing procedures Canadian accounting standards for not- Revenue and Expenditures-General to obtain audit evidence about the for-profit organizations. Operations, Revenue and Expenditures- amounts and disclosures in the financial Career Connections, Revenue and statements. The procedures selected Expenditures-Professionals' Society and depend on the auditor's judgment, cash flows for the year then ended and including the assessment of the risks of a summary of significant accounting material misstatement of the financial policies and other explanatory statements, whether due to fraud or error. Chartered Accountants, information. In making those risk assessments, the Licensed Public Accountants auditor considers internal control relevant Management's Responsibility for the to the entity's preparation and fair Mississauga, Ontario Financial Statements presentation of the financial statements September 16, 2014 in order to design audit procedures that Management is responsible for the are appropriate in the circumstances, preparation and fair presentation of but not for the purpose of expressing these financial statements in accordance an opinion on the effectiveness of the with Canadian accounting standards entity's internal control. An audit also for not-for-profit organizations, and for includes evaluating the appropriateness such internal control as management of accounting policies used and the determines is necessary to enable the reasonableness of accounting estimates preparation of financial statements that made by management, as well as are free from material misstatement, evaluating the overall presentation of the whether due to fraud or error. financial statements.

36 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Balance Sheet

July 31 2014 2013

Assets

Current Cash $ 1,372,642 $ 551,322 Accounts receivable (p.46, Note 2) 854,594 1,012,243 Instructional materials 208,527 235,436 Prepaid expenses 175,956 188,088

2,611,719 1,987,089 Pension fund (p.49, Note 8) 1,762,611 1,518,028 Capital assets (p.47, Note 3) 944,335 698,236 Long term investments (p.47, Note 4) 12,884,751 12,107,652

$ 18,203,416 $ 16,311,005

Liabilities and Fund Balances

Current Accounts payable (p.47, Note 5) $ 1,582,028 $ 1,286,358 Deferred revenue (p.48, Note 6) 3,190,343 3,191,374 Award Funds Insurance Institute of Canada (p.48, Note 7) 27,650 28,271 Local Institutes (p.48, Note 7) 23,491 22,161

4,823,512 4,528,164

Fund balances (p.50, Note 9) Special Projects Reserve Fund 3,996,872 4,562,826 Funds Invested in Capital Assets 944,335 698,236 Contingency Reserve Fund 3,217,127 2,939,137 Pension Reserve Fund 700,000 700,000 Operating Funds General Operations Fund 2,887,504 1,391,053 Career Connections Fund 712,917 709,682 Professionals' Society Fund 921,149 781,907

13,379,904 11,782, 8 41

$ 18,203,416 $ 16,311,005

Approved on behalf of the Board of Governors:

Silvy Wright, BA (Hons.), CPA, CA T. Neil Morrison, BA (Hons.) Chair Deputy Chair

The accompanying notes are an integral part of these financial statements.

2013 – 2014 Annual Report 37 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Statement of Special Projects Reserve Fund

For the year ended July 31 2014 2013

Balance, beginning of year $ 4,562,826 $ 4,035,832 Transfer from General Operations 475,362 2,664,953 Transfer from (to) Career Connections 168,967 (4,215) Transfer from Professionals' Society 41,010 48,974 Transfer to Funds Invested in Capital Assets (503,769) (755,823) Investment Income 232,451 140,513

4,976,847 6,130,234 Expenditures (979,975) (1,567,408)

Balance, end of year $ 3,996,872 $ 4,562,826

Statement of Funds Invested in Capital Assets

For the year ended July 31 2014 2013

Balance, beginning of year $ 698,236 $ 64,901 Transfer from General Operations 19,783 6,285 Transfer from Special Projects Reserve 503,769 755,823 Amortization for the year (277,453) (128,773)

Balance, end of year $ 944,335 $ 698,236

Statement of Contingency Reserve Fund

For the year ended July 31 2014 2013

Balance, beginning of year $ 2,939,137 $ 2,792,546 Investment income 277,990 146,591

Balance, end of year $ 3,217,127 $ 2,939,137

The accompanying notes are an integral part of these financial statements.

38 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Statement of General Operations Fund

For the year ended July 31 2014 2013

Balance, beginning of year $ 1,391,053 $ 2,804,374 Transfer to Special Projects Reserve (475,362) (2,664,953 ) Transfer to Funds Invested in Capital Assets (19,783) (6,285 ) Transfer from Provincial Institutes 504,852 439,999 Excess of revenue over expenditures for the year 1,486,744 817,918

Balance, end of year $ 2,887,504 $ 1,391,053

Statement of Career Connections Fund

For the year ended July 31 2014 2013

Balance, beginning of year $ 709,682 $ 479,484 Transfer (to) from Special Projects Reserve (168,967) 4,215 Excess of revenue over expenditures for the year 172,202 225,983

Balance, end of year $ 712,917 $ 709,682

Statement of Professionals’ Society Fund

For the year ended July 31 2014 2013

Balance, beginning of year $ 781,907 $ 605,385 Transfer to Special Projects Reserve (41,010) (48,974 ) Transfer from Provincial Institutes 82,244 57,539 Excess of revenue over expenditures for the year 98,008 167,957

Balance, end of year $ 921,149 $ 781,907

The accompanying notes are an integral part of these financial statements.

2013 – 2014 Annual Report 39 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Statement of Revenue and Expenditures – General Operations

For the year ended July 31 2014 2013

Revenue Agents licensing $ 386,990 $ 316,967 Tuition 1,945,084 1,768,904 Examination fees 3,037,731 3,164,117 Fellowship program 394,092 352,180 National subscribers 1,817,431 1,805,777 Text fees 3,012,088 2,833,719

10,593,416 10,241,664

Expenditures Agents licensing 53,319 52,136 Bank and credit card charges 172,978 195,001 Bursaries and prizes 75,577 68,566 Business development 370,968 408,906 Equipment leasing, maintenance and support 67,049 98,322 Examination expenses 227,418 238,197 Fellowship program 149,762 99,228 Grants to provincial institutes 467,897 490,330 Insurance 49,530 43,664 Office and telephone 110,096 118,393 Postage 170,305 169,281 Printing, stationery 340,921 264,435 Professional fees 56,538 65,641 Rent and taxes 729,756 727,768 Salaries and benefits 6,220,581 6,404,444 Technology 352,831 334,570 Translation office 5,113 5,294 Travel 507,289 523,120 Tutors and authors 55,833 44,680

10,183,761 10,351,976 Less: Recoveries from the Insurance Institute of Ontario (431,197) (452,664 )

9,752,564 9,899,312

840,852 342,352 Investment income, net 645,892 475,566

Excess of revenue over expenditures for the year $ 1,486,744 $ 817,918

The accompanying notes are an integral part of these financial statements.

40 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Statement of Revenue and Expenditures – Career Connections

For the year ended July 31 2014 2013

Revenue Job site $ 19,583 $ 18,265 National subscribers 842,767 851,996

862,350 870,261

Expenditures High school program 25,616 6,655 Marketing and advertising 178,575 180,110 Postage 28,561 13,966 Printing, stationery 29,166 43,541 Salaries and benefits 470,000 420,000

731,918 664,272

Excess of revenue over expenditures from operations 130,432 205,989

Investment income, net 41,770 19,994

Excess of revenue over expenditures for the year $ 172,202 $ 225,983

The accompanying notes are an integral part of these financial statements.

2013 – 2014 Annual Report 41 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Statement of Revenue and Expenditures – Professionals’ Society

For the year ended July 31 2014 2013

Revenue Economic benefits $ 7,607 $ 9,340 Educational programs 8,488 4,561 Memberships 1,614,988 1,589,306

1,631,083 1,603,207 Expenditures Council expenses 8,987 9,156 Economic benefits 175,051 144,077 Educational programs 89,900 77,757 Marketing and advertising 524,467 521,042 Membership 30,351 27,595 Postage 37,501 33,248 Printing, stationery 2,840 (1,381) Professional fees - 4,000 Salaries and benefits 710,000 645,000

1,579,097 1,460,494

Excess of revenue over expenditures from operations 51,986 142,713

Investment income, net 46,022 25,244

Excess of revenue over expenditures for the year $ 98,008 $ 167,957

The accompanying notes are an integral part of these financial statements.

42 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Statements of Cash Flows

For the year ended July 31 2014 2013

Cash was provided by (used in) Operating activities Excess of revenue over expenditures for the year - General operations $ 1,486,744 $ 817,918 - Career Connections 172,202 225,983 - Professionals' Society 98,008 167,957 - Contingency Reserve Fund 277,990 146,591 - Special Projects Reserve Fund 232,451 140,513

Adjustments to reconcile excess of revenue over expenditures for the year to cash from operations Pension expense 860,000 928,800 Transferred from Provincial Institutes 587,096 497,538 Unrealized investment gain (899,369) (443,482 ) Changes in non‑cash working capital balances Accounts receivable 157,649 (301,330 ) Instructional materials 26,909 43,949 Prepaid expenses 12,132 (71,584 ) Accounts payable 295,670 227,776 Deferred revenue (1,031) 93,677 Award funds - Insurance Institute of Canada (621) (1,066 ) ‑ Local Institutes 1,330 1,254

3,307,160 2,474,494

Investing activities Withdrawals of long term investments 500,000 1,850,000 Re investment of long-term investment income (377,730) (395,499 ) Purchase of capital assets (523,552) (762,108 ) Special Project Fund expenditures (979,975) (1,567,408 )

(1,381,257) (875,015)

Financing activities Employer contribution to the Pension Plan (1,104,583) (1,426,714)

Increase in cash during the year 821,320 172,765

Cash, beginning of year 551,322 378,557

Cash, end of year $ 1,372,642 $ 551,322

The accompanying notes are an integral part of these financial statements.

2013 – 2014 Annual Report 43 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements

July 31, 2014

1. Significant Accounting Policies

Purpose of Institute The Institute is a non profit organization incorporated under the laws of Canada. The Institute is dedicated to providing educational courses and resources to the insurance community. The Institute works in conjunction with the Provincial Institutes to support their delivery of educational programs through the development of a uniform standard of insurance education.

The Institute is a non profit organization and, as such, is exempt from income tax.

Basis of Accounting The Institute follows the deferral method of accounting. Revenues and expenses are recorded on the accrual basis, whereby they are reflected in the accounts in the period in which they have been earned and incurred, respectively, whether or not such transactions have been finally settled by the receipt or payment of money.

Revenue Recognition Membership fee revenue is recognized over the term of the membership period. Agents licensing, tuition, examination fees and corresponding text fees revenue are recognized upon completion of the course or event. National subscribers revenue is recognized over the term of the annual subscription. Fellowship program revenue is recognized as the service is provided. Other revenues are recognized upon provision of the goods or service.

Instructional Materials Instructional materials are stated at the lower of cost and net realizable value. Cost is generally determined on a first in, first out basis.

Capital Assets Capital assets are recorded at cost less accumulated amortization. Amortization based on the estimated useful life of the asset is charged directly to Funds Invested in Capital Assets from the date the asset is put in use as follows:

Computer equipment and software ‑ 4 years straight line basis Leasehold improvements ‑ 5 years straight line basis Office equipment ‑ 4 years straight line basis

Long Term Investments Long term investments consist of term deposits and bond and equity funds which are capable of reasonably prompt liquidation but are being held long term and are stated at market value. Investment income includes unrealized gains or losses for investments held at the balance sheet date.

Transfers to/from Provincial Institutes The surplus accounts of Provincial Institutes are generally maintained at amounts agreed upon with The Insurance Institute of Canada. Balances in excess of the agreed amounts become payable to The Insurance Institute of Canada with the exception of additional agreed amounts appropriated to reserve accounts. Any operating deficits are potentially recoverable from The Insurance Institute of Canada subject to review and approval by the Executive Committee in accordance with the Provincial and/or Local Institute Financing Guidelines.

44 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements

July 31, 2014

1. Significant Accounting Policies(continued)

Deferred Revenue Deferred revenue results from the following:

(a) National subscribers revenue recognized on a calendar year basis; (b) The receipt of distance learning course registration fees for programs administered after the year end, net of related expenses incurred before year end. (c) The receipt of Professionals' Society membership fees relating to membership for the following year. (d) Other amounts received in advance of the revenue being earned.

Use of Estimates The preparation of financial statements in accordance with Canadian accounting standards for not for profit organizations requires management to make estimates that affect the reported amounts of assets and liabilities at that date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from management's best estimates as additional information becomes available in the future.

Employee Future Benefits The Institute operates a defined benefit pension plan, available to certain employees, whose funds are administered independently of the Institute's finances. Funding is effected in accordance with independent actuarial advice. The Institute recognizes a liability and an expense for its defined benefit plan in the period in which employees render services in return for the benefits. The expense is computed on an actuarial basis using the projected benefits method and based on management's best estimates and other factors. Any actuarial gains and losses in excess of 10 percent of the greater of the accrued benefit obligation and the fair value of plan assets at the beginning of the year are amortized over the average remaining service period of active employees expected to receive benefits under the plan.

The Institute also operates a defined contribution pension plan for certain employees. The Institute's pension costs are charged to operations as contributions are due. Contributions are a defined amount based upon a set percentage of salary.

Foreign Currency Translation Foreign currency accounts are translated into Canadian dollars as follows:

At the transaction date, each asset, liability, revenue and expense is translated into Canadian dollars by the use of the exchange rate in effect at that date. At the year end date, monetary assets and liabilities are translated into Canadian dollars by using the exchange rate in effect at that date. The resulting foreign exchange gains and losses are included in income in the current period.

2013 – 2014 Annual Report 45 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements July 31, 2014

1. Significant Accounting Policies(continued)

Financial Instruments Financial Instruments are recorded at fair value when acquired or issued. In subsequent periods, term deposits and bond and equity funds are reported at fair value, with any unrealized gains and losses reported in income. All other financial instruments are reported at cost or amortized cost less impairment, if applicable. Financial assets are tested for impairment when changes in circumstances indicate the asset could be impaired. Transaction costs on the acquisition, sale or issue of financial instruments are expensed for those items remeasured at fair value at each balance sheet date and charged to the financial instrument for those measured at amortized cost.

Allocation of Expenses The Institute incurs salaries and benefits expenses and general and administrative support expenses that are common to the administration of the Institute and to each program that it operates. Salaries and benefits are allocated based on Executive Committee approval which approximates the percentage of time spent on that program. General and administrative support expenses are allocated proportionately on the basis of the total costs of the programs.

2. Accounts Receivable 2014 2013

Trade $ 276,500 $ 257,939 Provincial Institutes 578,094 754,304

$ 854,594 $ 1,012,243

46 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements July 31, 2014

3. Capital Assets 2014 2013

Accumulated Accumulated Cost Amortization Cost Amortization

Computer equipment and software $ 3,796,234 $ 2,860,208 $ 3,272,681 $ 2,605,988 Leasehold improvements 1,228,441 1,228,441 1,228,441 1,228,441 Office equipment 298,206 289,897 298,206 266,663

5,322,881 4,378,546 4,799,328 4,101,092

Cost less accumulated amortization $ 944,335 $ 698,236

4. Long Term Investments 2014 2013

Marketable securities, beginning of year $ 12,107,652 $ 13,118,671 Withdrawals (500,000) (1,850,000) Investment income, net of investment fees 377,730 395,499 Adjustment to market value, as at July 31 899,369 443,482

Marketable securities, end of year $ 12,884,751 $ 12,107,652

5. Accounts Payable 2014 2013

Trade $ 1,381,902 $ 1,198,608 Provincial Institutes 200,126 87,750

$ 1,582,028 $ 1,286,358

2013 – 2014 Annual Report 47 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements

July 31, 2014

6. Deferred Revenue 2014 2013

National subscribers ‑ Academic Program $ 757,067 $ 775,704 - Career Connections 346,483 357,691 Course registration fees 596,989 572,161 CIP Society membership fees 1,489,804 1,485,818

$ 3,190,343 $ 3,191,374

7. Award Funds

Insurance Institute of Canada

The purpose of the James Richardson Memorial Prize Fund and the Daphne Mullaly Award Fund are to provide annual awards in education programs.

2014 2013

Balance, beginning of year $ 28,271 $ 29,337 Investment income 1,579 1,134

29,850 30,471 Disbursements 2,200 2,200

Balance, end of year $ 27,650 $ 28,271

Local Institutes

The purpose of the Shyback Award Fund is to provide awards to the associate graduates with the highest marks and other deserving students in Central Alberta. 2014 2013

Balance, beginning of year $ 22,161 $ 20,907 Investment income 1,330 1,254

Balance, end of year $ 23,491 $ 22,161

48 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements

July 31, 2014

8. Employee Future Benefits

Pension Fund 2014 2013

Fair value of plan assets $ 10,926,300 $ 13,572,700 Less: Accrued benefit obligation (12,567,900) (14,653,300)

Funded status (1,641,600) (1,080,600) Unamortized actuarial losses and transitional obligations 3,404,211 2,598,628

Pension fund $ 1,762,611 $ 1,518,028

The Institute has a contributory defined benefit pension plan which covers substantially all its employees hired before July 18, 2013. A projection of the most recent actuarial valuation, completed as at December 31, 2013, based on the most updated assumptions as recommended by the actuary, indicated a pension deficit of $1,641,600 (2013 $1,080,600).

The rates assumed in calculations for the plan are a discount rate of 4.25% (2013-4.5%), an expected rate of return on plan assets of 5.75% (2013-5.75%) and a rate of compensation increase of 3.75% (2013-4%) per year. The defined benefit plan's cost expensed for the year totalled $860,000 (2013-$928,800) and the plan participants' contributions for the year totaled $363,152 (2013-$331,345). Benefits paid during the year totalled $201,037 (2013-$323,638).

Plan assets consist of: Asset category Percentage of plan assets 2014 2013

Equity funds 59.1 % 56.0 % Fixed income funds 40.9 44.0

Effective July 18, 2013, the defined benefit pension plan was closed to Senior members hired and to all other employees hired on or after January 1, 2014 and was replaced by a defined contribution pension plan as a condition of employment.

The Institute maintains a defined contribution pension plan for employees hired beginning January 1, 2014 and Senior members hired beginning July 18, 2013, matching the employee contributions up to a maximum of 9% of pensionable earnings. The defined contribution plan's cost expensed for the year totalled $3,682 (2013-$Nil).

2013 – 2014 Annual Report 49 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements

July 31, 2014

9. Fund Balances

The Institute's policies relating to the fund balances are as follows:

The Institute has determined that it requires five categories of funds.

The Special Projects Reserve Fund is maintained to provide for designated projects. Contributions initially placed in the Operating Funds will be transferred to the Special Projects Reserve Fund as required to meet financial costs of special projects approved by the Executive Committee or Board.

The Funds Invested in Capital Assets is maintained to provide for the acquisition of capital assets and the related amortization.

The Contingency Reserve Fund is to be maintained at a level no less than $1,600,000 and no greater than $2,600,000 plus investment income earned. The reserve is maintained to fund six to nine months of the basic infrastructure costs of the Institute. The balance to be maintained in the fund will be revisited every three to five years to ensure adjustment of the minimum and maximum amounts as required.

The Pension Reserve Fund is maintained to provide for pension plan funding deficits.

The Operating Funds are comprised of the General Operations Fund, Career Connections Fund and Professionals' Society Fund. They are maintained to provide for ongoing operations, as required, and to fund special projects.

10. Commitments

(a) Leases

The Institute has leased premises in Toronto at an annual base rental for the next five years and thereafter as follows:

2015 $ 601,500 2016 600,000 2017 595,500 2018 631,000 2019 631,000 Thereafter 53,000

$ 3,112,000

(b) Demand Operating Loan

The Institute has a revolving demand operating loan available in the amount of $500,000 bearing interest at prime plus 0.25%. A security agreement is to be provided in the event that The Insurance Institute of Canada's long term investments fall below $500,000.

50 The Insurance Institute of Canada Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Notes to Financial Statements

July 31, 2014

11. Comparative Figures

Certain comparative figures have been reclassified to conform to the current year's method of presentation.

12. Financial Instrument Risk

Interest rate risk

Interest rate risk is the risk that the fair value or future cash flows of a financial instrument will fluctuate because of changes in market interest rates. The Institute is exposed to interest rate risk arising from the possibility that changes in interest rates will affect the value of fixed income denominated long term investments. The Institute manages its investments based on its cash flow needs and with a view to optimise its investment income.

Other Price Risk

Other price risk is the risk that the value of financial instruments will fluctuate as a result of changes in market prices, other than those arising from interest rate risk or currency risk, whether those changes are caused by factors specific to the individual financial instrument or its issuer, or factors affecting all similar financial instruments traded in a market. The Institute manages market risk by diversifying its investments.

Foreign currency risk

Foreign currency risk is the risk that the fair value or future cash flows of a financial instrument will fluctuate because of changes in foreign exchange rates. The Institute has the Canadian equivalent of $1,788,169 (2013-$1,736,520) in foreign equities investments denominated in US dollars.

The risks have not changed from the prior year.

2013 – 2014 Annual Report 51 Financial Statements The Insurance Institute of Canada/ L’Institut d’Assurance du Canada

Schedule of Consolidated Operating Activities

For the year ended July 31 2014 2013

Revenue Agents licensing $ 386,990 $ 316,967 Job site 19,583 18,265 Tuition 1,945,084 1,768,904 Economic benefits 7,607 9,340 Educational programs 8,488 4,561 Examination fees 3,037,731 3,164,117 Fellowship program 394,092 352,180 Memberships 1,614,988 1,589,306 National subscribers 2,660,198 2,657,773 Text fees 3,012,088 2,833,719

13,086,849 12,715,132

Expenditures Agents licensing 53,319 52,136 Bank and credit card charges 172,978 195,001 Bursaries and prizes 75,577 68,566 Business development 370,968 408,906 Council expenses 8,987 9,156 Economic benefits 175,051 144,077 Educational programs 89,900 77,757 Equipment leasing, maintenance and support 67,049 98,322 Examination expenses 227,418 238,197 Fellowship program 149,762 99,228 Grants to provincial institutes 467,897 490,330 High school program 25,616 6,655 Insurance 49,530 43,664 Marketing and advertising 703,042 701,152 Membership 30,351 27,595 Office maintenance and renovation 110,096 70,652 Postage 236,367 216,495 Printing, stationery 372,927 306,595 Professional fees 56,538 69,641 Rent and taxes 729,756 727,768 Salaries and benefits 7,400,581 7,469,444 Technology 352,831 334,570 Telephone - 47,741 Translation office 5,113 5,294 Travel 507,289 523,120 Tutors and authors 55,833 44,680

12,494,776 12,476,742 Less: Recoveries from the Insurance Institute of Ontario (431,197) (452,664 )

12,063,579 12,024,078

1,023,270 691,054 Investment income, net 733,684 520,804

Excess of revenue over expenditures for the year $ 1,756,954 $ 1,211,858

52 The Insurance Institute of Canada Regional Reports 2013 – 2014

Western Region representing the Western institutes: The Insurance Institute of British Columbia The Insurance Institute of Northern Alberta The Insurance Institute of Southern Alberta The Insurance Institute of Saskatchewan The Insurance Institute of Manitoba

Ontario Region representing Ontario and its Chapters: Cambrian Shield Chapter Conestoga Chapter Hamilton/Niagara Chapter Kawartha/Durham Chapter Ottawa Chapter Southwestern Ontario Chapter

Quebec Region representing: IADQ (région de l’est) IADQ (région de l’ouest)

Atlantic Region representing the Atlantic institutes: Insurance Institute of New Brunswick The Insurance Institute of Newfoundland & Labrador Insurance Institute of Nova Scotia The Insurance Institute of Prince Edward Island

2013 – 2014 Annual Report 53 Western Regional Report

Glenda Ouellette, BA, MBA, FCIP Regional Vice-Chair, Western Provinces

Introduction Membership (See figure A) CIP Program (See figure B)

The 2013/14 year has been a very Overall membership in the Western Overall the Western Institutes positive year for the Western Institutes. Institutes increased 1.8% over prior experienced an increase in CIP students The year has resulted in positive period, a record year for membership. over prior period and against target. growth in membership, classes, events All institutes experienced an increase The number of classes delivered from and seminars. Some of the highlights with Saskatchewan experiencing the our target was only down by 2%, while include: greatest increase in both number and the number of students exceeded • Membership increasing from prior percentage. target by 2%. Saskatchewan had the year largest increase of CIP students due • CIP program participants exceed prior Programming for the next year will mainly to the following strategies year results and current year target continue to target the underrepresented undertaken with SGI: implementation • Seminar programs expanded in most groups of independent brokers, as well of company bill payment process, a of our Institutes as those outside the larger metropolitan new orientation seminar given by IISK • Highly successful events with record areas. The largest opportunity for growth to all new employees highlighting the level attendance in membership remains with the broker CIP courses as part of the delivery, and • Increased focus on licensing products force across the Western Provinces the offering of more virtual classes to reach out to rural students. IIBC, IISA and IINA experienced an increase in student Membership (Figure A) attendees over prior period while just below target. IIM exceeded their target. As at July 31 July 31 % Variance IIM is planning to introduce a C14 virtual May 31, 2014 May 31, 2013 2012 o prior year class in the fall which will attract remote Institute students. ICBC has also effectively IIBC 4539 4493 46 1.0% promoted the Institute programs to IISA 2545 2511 34 1.4% their staff and the results have shown in IINA 2189 2147 42 2.0% the 2014 spring semester. IIS 1031 982 49 5.0% IIM 1092 1065 27 2.5% The Western Institutes continue to expand delivery methods for the Total 11396 11,198 198 1.8% program, using web-based, “one week warrior”, “fast track” compressed, lunch hour and localized in-house employer CIP Program (Figure B) formats. Most of the Institutes set up registration tables at the major Institute Current Year Prior Year % Target employers to provide assistance for 2013/2014 2012/2013 Target Variance potential students to register at the start Classes Students Classes Students Classes Students Classes Students of each semester.

IIBC 73 1138 66 1106 70 1135 104% 100% Institutes are also focusing on instructor IISA 44 628 46 618 46 650 96% 97% recruitment and development and IINA 33 535 36 528 36 540 92% 99% continue involvement in the new Master IIS 28 378 33 270 33 264 85% 143% Instructor Certification program. This IIM 23 266 24 306 19 265 121% 100% is complemented with direct student Total 200 2944 205 2828 205 2895 98% 102% development by way of examination preparation seminars.

54 The Insurance Institute of Canada Western Regional Report Continued

This year IISA finalized their instructor recruiting/on-boarding procedures and C11 Students (Figure C) it includes a mentorship aspect whereby Institute 13/14 Fiscal 12/13 Fiscal Variance from Prior Year the successful candidates will sit in on a semester of an established Instructor IIBC 192 126 52.0% teaching the class. Then the following semester, the new Instructor teaches IISA 66 74 -1.0% and the established Instructor provides IINA 54 69 -2.0% mentorship and is available for questions IISK 125 64 95.0% and support. IIM 58 94 -38.0% Total 495 427 +16.0% C11 Students (See figure C)

An important measure is the number of students in C11, the entry point Events and Seminars (Figure D) into the CIP program. The Western Institute Academic seminars CIP Society seminars Events Institutes were up 16% over prior year with growth coming from BC and IIBC 11 13 9 Saskatchewan. The decline in Manitoba IISA 26 3 3 is primarily attributable to an unusually IINA 21 4 5 large number of students in fiscal 12/13 IIS 18 4 1 possibly combined with impacts of the CIP course compensation changes that IIM 9 3 1 previously took place at Manitoba Public Total 85 27 19 Insurance and was reported on last year.

Events and Seminars (See figure D) Seminar Attendance (Figure E)

The number of events and seminars Institute Academic CIP Society Total Average/Seminar continued its historic strength in 2013/14 for the Western Institutes. IIBC 378 486 864 36 IISA 437 63 500 17 Seminar Attendance (See figure E) IINA 343 59 402 16 IIS 328 26 353 16 The seminar program had excellent IIM 215 40 255 21 results surpassing last year’s total by 17%. Total 1701 674 2374 21 British Columbia saw an average of 36 seminar participants for their seminars using popular topics such as Earthquake, Employee Essentials seminars. to complement their existing licensing and Emerging Issues in Strata Ownership. In BC, the GIE licensing program courses. IIS also received approval Southern Alberta experienced similarly continues to be offered in Vancouver, through the Insurance Council of strong results with seminars held in New Westminster, Victoria and Nanaimo Saskatchewan to offer a condensed Calgary, Red Deer and Lethbridge, as well as through a home study restricted auto licensing course. bringing the topics to participants who program. This year, they also introduced may not normally attend in Calgary. a virtual licensing class that greatly The Alberta Institutes were also busy Manitoba experienced success with a benefited students residing in more this year addressing the new licensing strong variety of topics including one remote communities. The Insurance exams provided by the Insurance Council. seminar sponsored by a restoration Institute of Saskatchewan, is looking Amendments were required to study company. IIS experienced significant at expanding their licensing program kits to address these changes. Northern increased seminar attendance as a result and offering a virtual class in 2014 for Alberta will be looking at offering a of monthly SGI 101 Insurance New their new restricted automobile course licensing course in 2015 to further assist

2013 – 2014 Annual Report 55 Western Regional Report Continued

Convocation (See figure G) Event Attendance (Figure F) The total number of graduates for Institute Attendance convocations at the Western Institutes was up from prior year and as expected, the IIBC 793 convocation attendance matched that IISA 294 increase. We anticipate the number of FCIP IINA 437 graduates will increase as we approach IIS 60 2017, as members fulfill the requirements IIM 60 for the old track FCIP program. Total 1,644 CIP Society

As outlined above, many industry Convocation (Figure G) events highlight the CIP Society and the value it provides to Institute members. Institute Attendance GIE CIP FCIP Total Promotion of the CIP Society remains at IIBC 561 0 135 21 156 the forefront for the Western Institutes. IISA 300 0 73 14 87 Some highlights of the past year include: IINA 225 3 62 11 76 • British Columbia continued transit IIS 90 0 22 5 27 advertising with wide coverage in IIM 208 17 31 5 53 a focused 2-month campaign in Total 1429 20 323 56 399 addition to their extensive program of advertising in the Vancouver area. In March/April, during Spring and students with their licensing needs. This • Northern Alberta and Southern Easter breaks, IIBC advertised at the would be in addition to IINA’s newly Alberta held successful Battle of Vancouver airport on 4 baggage launched level 2 licensing course, a first the Insurance Bands raising money carrousels (2 International and in Alberta. for charity. 2 Domestic). In May, IIBC tried a new • Manitoba jointly hosted a Curling advertising initiative and advertised Event Attendance (See figure F) Fun spiel with the Blue Goose on Pedicabs in downtown Victoria International (Manitoba Pond). during the Insurance Brokers Participation at Institute events was • CIP Society Golf tournaments Association of BC annual convention. strong again in the 2013/2014 fiscal with held in British Columbia (Surrey, • Digital advertising was also used by an increase of 16% over prior year. Overall Victoria, & Kelowna), Northern Saskatchewan on digital billboards focus continued to be on recognition Alberta and Saskatchewan were located in Regina, Saskatoon and and visibility of the CIP designation, the each successful. Moose Jaw. CIP Society and the Insurance Institute • IIBC also hosted networking cocktail • CAIB graduates receive targeted brand; networking opportunities for events in Victoria, Nanaimo and congratulatory letters with members; and fundraising for charities. Kelowna and launched their first information on transfer credits to wine tasting networking event. The the CIP Program. Some of key events from around the wine tasting event sold out in one • Extensive advertising in trade West included: week with 52 attendees and, due publications such as Broker • In British Columbia they held a to its popularity, IIBC be offering it magazines, business publications 5th annual “All Star” Battle of the twice a year going forward. and local newspapers. Insurance Bands, featuring the • In July 2014 the IIBC in Kelowna winning bands from the past four hosted a boat cruise instead of a Career Connections years. They raised $6416 for the golf tournament. Vancouver Food Bank and attendance • IISA held their first ever networking As in prior years, the Western Institutes was up 20% over last year’s event. event in Lethbridge. continue to expand the ambassador

56 The Insurance Institute of Canada Western Regional Report Continued program with attendance at a number • IIBC – working with brokers The local Councils and many volunteers of career fairs and school presentations. and ICBC to support employee are most proud of their many These are supplemented with programs participation in CIP programs and accomplishments. I thank them for their such as: to maintain the growth of the level commitment and dedication to the • Feed the Minds of Youth annual 1 licensing program in BC Institutes and its members. events • Manitoba – develop and implement As always, sincere appreciation to • Recognition events for our a licensing kit and expand offerings Margaret Wasserman and Mike Divjak ambassadors and volunteers in rural areas for their leadership and assistance. • Margaret Parent and Trevor Buttrum travelled to Calgary, Edmonton and All Western Institutes continue to Respectfully submitted, Vancouver in June of 2014 to host a develop strong working relationships well-timed HR Round Table discussion. within the insurance industry. This includes broker associations and local Glenda Ouellette, BA, MBA, FCIP Other insurance councils. Regional Vice Chair, Western Provinces.

The Western Institutes have been Conclusion impacted or see opportunities to expand deliver of programs such as: The past year has been very successful • Alberta - Continuing to leverage for the Western Institutes with licensing changes in Alberta that increasing membership, strong took effect June 30, 2014. CIP course enrolment, and good • Saskatchewan – new restricted seminar and event programs in place. auto course supporting licensing All experienced positive financial changes outcomes as well.

2013 – 2014 Annual Report 57 Ontario Regional Report

Donna Ince, CA, CIP Regional Vice Chair, Ontario

Introduction Although the total number of class partners who are assisting their broker participants still remained short by 30 partners with many of the key hot topics It is my pleasure to present this report students, the expense management that are out in the industry currently such on behalf of the six chapters and the that was gained by larger class sizes, 16.8 as Cyber Risk and Telematics. GTA operation that combine to serve as per class average, rather than a plan of the Insurance Institute of Ontario. 15.3, resulted in positive results for the Having said that, much of the IIO CIP program. focus this year has been on the many As reported in May, after several years weather related offerings, where we of very strong growth, this year the Southwestern Chapter fell considerably have continued our partnership with IIO experienced a more moderate short of plan (56%) and the GTA both the Insurance Bureau of Canada participation in our courses, seminars exceeded their planned goal by 9%. The and the Institute for Catastrophic Loss and events. Despite the numbers that rest of the chapters were all slightly under Reduction. were lower than last year, the total plan on the total participation in the participation was within the planned CIP program. Specific attention should Our biggest challenge this year has been budget expectations. be made to the spring semester which around the Pro-edge level seminars continues to decline in participation. where we were not able to meet our Membership (See figure A) goals for the number of participants. GTA’s positive numbers can still be Using the membership numbers at attributed to the increasing participation For the current year, there is a renewed the end of July, the IIC fiscal year, and in virtual classes. Logically we are seeing focus on long term planning for the compared to last year at the same time, a decline in off-site classes, as these seminar program and the fall will once there is an increase in the membership students are utilizing the virtual classes again be launched with our series of number (859) which is a reflection of rather than a location outside of the three complimentary webinars that are the excellent efficiency of the annual local chapter. In- house classes at our offered to paid members of the IIO. This membership renewal drive. Overall stakeholder locations was also down this concept was launched for the first time retention is currently at 81% compared year. Many of the companies that are last year and met with positive results. to 80% at the same time last year. busy with mergers or other significant Several areas of the province are internal initiatives are choosing to forgo Events for fun and networking continue experiencing a downturn; Southwestern, offering classes at their location while to be successful around the province. Cambrian Shield, Conestoga and they are busy with internal changes. The changes this year have been the Ottawa with GTA, Hamilton/Niagara introduction of a few new offerings and Kawartha/Durham all renewing For Ontario, we continue to have our and an increase in partnerships with higher numbers than last year. There instructors participate in the ICP courses other associations. For example, Ottawa is also some influence on the timing and receive feedback that it is making a will now be sharing their annual golf of this report as the registration of difference. Adding to the current roster tournament with the local RIMs group, members does occur with the class of 18 certified instructors are 15 that are Conestoga has had their second annual registration for the fall CIP program. Also currently enrolled participants. Many Tri –association Curling bonspiel, and the local chapters are now following up others are waiting for the roll out of the Kawartha/Durham will be hosting the individually with the unpaid graduates next cohort starting in late October. third annual volleyball tournament in and students so it is expected that many conjunction with the Durham Brokers of our members will pay their dues in Seminars (See figure C) association in September. the next couple of months. The seminar program has been a bigger Career Connections Programs challenge this year, so we are pleased CIP Program: End of August 2014 with the final results. Key competition The IIO celebrated a Toast Your Success (See figure B) is still coming from our stakeholder appreciation event in two locations

58 The Insurance Institute of Canada Ontario Regional Report Continued

Membership (Figure A)

Institute Prior Year Current % Variance Annual target % Variance end May 2013 end May 2014 year over year 2013/2014 Annual Target

GTA 11270 11352 .7% 11326 100.22% Southwestern 1645 1600 -2.7% 1657 96.6% Ottawa 1508 1443 -4.3% 1520 95.0% Conestoga 2412 2394 -.7% 2412 99.3% Hamilton/Niagara 1779 1763 -.9% 1787 98.7% Kawartha/Durham 1150 1196 4.0% 1162 97.0% Cambrian Shield 424 420 -.9% 424 99.0% Total 20188 20168 -.01% 20288 99.4%

CIP Program (Figure B)

Institute End of Dec End of March 2012/2013 2013/2014 Spring Percentage of 2012 2013 Plan Plan 2013 Annual Goal

# class / # student # class / # student # class / # student

GTA 145 3290 175 3567 158 2708 155 2752 38 773 25% 28% Southwestern 16 162 21 285 19 216 18 258 2 26 11% 10% Ottawa 14 183 23 295 21 252 21 252 3 24 14% 10% Conestoga 39 613 61 788 61 543 56 682 14 140 25% 20% Hamilton/Niagara 15 184 24 301 25 286 25 286 7 66 28% 23% Kawartha/Durham 10 156 10 158 8 124 9 144 2 31 22% 21% Cambrian Shield 3 21 4 27 3 21 2 14 1 6 50% 43% TOTAL 262 4609 318 5421 295 4150 286 4388 67 1066 23% 24%

Seminars (Figure C)

Chapter # of # of % Variance % Variance Academic seminars Academic participants CIP Society seminars CIP Society participants

GTA 27 498 11 260 Southwestern 22 235 7 133 Ottawa 18 386 6 128 Conestoga 27 313 8 74 Hamilton/Niagara 14 179 2 83 Kawartha/Durham 6 144 4 66 Cambrian Shield 6 60 n/a n/a TOTAL 120 1815 38 744 this year. Ambassadors were invited bring new members to our industry. events for Ambassadors and career to the GTA and Conestoga to be Summer is quiet, but fall has begun connections council specialists. acknowledged for the work they do to with retraining and a back to school

2013 – 2014 Annual Report 59 Ontario Regional Report Continued

Local Industry Issues affecting CASL regulations impact the main and although some of this could be Institutes source of communication to our timing, we are seeing positive signs of members; electronic distribution. To solid participation by students in our fall Adding to other environmental factors comply with the regulations we have semester. such as the long wait for government new software, and considerable staff rules on demutualization, and the training, and while it is taking some Respectfully Submitted, impact of the government directive to time, the end result will be a positive reduce automobile rates by 15%, Ontario change overall. is dealing with the implementation of Donna Ince, CA, CIP the Canadian Anti-Spam Legislation that Conclusion Regional Vice Chair, Ontario was in effect on July 1st. Overall, at the end of the IIC fiscal year, The original challenges impacted the IIO is showing a positive fiscal result stakeholders who need to reduce with revenues at about 6.5% ahead of the expenses and spend their education numbers last year at this time. Expenses dollars cautiously. are holding at about 4% over last year

60 The Insurance Institute of Canada Québec Regional Report

François Côté, FPAA, CRM Regional Vice-Chair, IADQ

Introduction Membership (Figure A) The year marked the 20th anniversary of Institute Total Membership Variance the merge of the of l’Institut d’assurance May 2013 May 2014 # % de l’Est du Québec and l’Institut d’assurance du Québec thus creating IADQ 4,493 4,539 +46 1% the Institut d’assurance de dommages du Québec (IADQ). 2013-2014 was a good year also for we met our membership objective and surpassed CIP Program (Figure B) the objectives in regards to CIP program Institute TOTAL (2013/2014) 2012/2013 % Variance and Continuing education.

Membership (See figure A) IADQ Classes Students Classes Students Classes Students Total 49 625 50 601 -2% 4% We are pleased to report that membership is up 1% as per target. The Quebec region members represent Public Seminar Attendance (Figure C) 11% of the Canadian membership and 13% with regards to the CIP Society Institute 013/2014 Participant 2012/2013 Participant % Variance % Variance membership. Seminar # # # Seminar #

Our objective for the upcoming year is IADQ 45 1 050 32 829 40% 27% an increase of 1% again with a special attention to target brokers. by IADQ at public locations such as Rendez-vous Québec CIP Program (See figure B) hotels. There are over 65 topics available for “in house” sessions. We are above Again, for the 6th year, this meet the Results with regards to the CIP Program expectations to that regard. underwriter event was a complete are very good with a slight 2% decrease success with more than 772 attendees in classes and a 4% increase for Numbers are up as they usually are in (brokers, underwriters and insurance students. Year 2 of the 24 month period for the students) up from 759 prior year. This PDU credits which are mandatory for all is the only event of its kind where we Public Seminar Attendance licensed members (brokers, agents and invite future insurance professionals to (See figure C) claims adjusters). participate and meet insurance brokers and underwriters (both personal lines Employers’ In House training 2013/2014 Convocation Montreal and commercial lines) and actually (See figure D) and Quebec City. experience first-hand the networking (See figure E) that is unique to our industry. There are two types of Seminars available for the Quebec members, Golf tournament Career Connections public and “in house”. “In house” seminars are sessions delivered at the Our June golf tournament was again There were 4 events in 2013/2014 in broker or insurer location as opposed a success with a participation of more different universities. Now we have 16 to the public sessions that are planned than 235 golfers. ambassadors that actively represent our

2013 – 2014 Annual Report 61 Québec Regional Report Continued industry exclusively for the university students. May I remind you that Employers’ In House training (Figure D) representation in High schools and Colleges (CEGEP) for the province of Institute # of training Participant # Quebec is assumed by La Coalition pour la promotion des professions en IADQ 150 2 742 assurance de dommages.

Local Industry Issues affecting Institutes 2013/2014 Convocation Montreal and Quebec City (Figure E)

In respect of the Quebec operational Institute Attendance GIE CIP FCIP Total grads plan for which the highlights were presented last year, here are specific IADQ 880 3 68 18 89 actions that were undertaken to address issues and concerns with regards to these orientations: Notoriety, Core Business, Non Core the industry is invited to speak and I wish to also thank the IIC personnel Business, Membership, Volunteers and share his/her thoughts on industry for their support and professionalism. Operational Excellence. trends and issues. This event takes A special thanks to Peter Hohman and place twice a year in both Montreal Mike Divjak. It was a privilege to work • 25 employers were visited to and Quebec. with you both. I will miss our chats and promote the Insurance Institute’s regional meetings. products and services CIP Web based classes are still a concern and we are not satisfied with As you can see throughout this • Presentations of the Insurance the results. We feel that we should take report, every decision, every action is Institute were done in 10 Colleges the lead, not only in online education, being carried out for one purpose, to (CEGEP) (answering the big questions: but also in regards to online continuing create added value for our members who we are? what do we do? what do education. In effect, we have met with and contribute to the growth and we offer? and why is it good for you?) three possible partners (including IIC) to development of the Insurance Institute. help us meet the needs of our students • @insdassuranceQC is present on in regard to online asynchronous Twitter as per our marketing plan seminars thus creating added value to Respectfully submitted, with regards to social media that our members. was produced last year. We already have 120 followers. We plan to be As discussed in the last regional François Côté, FCIP, CRM on linkedin in Q3 2014. meeting, we ask that the IIC should Regional Vice-chair, Quebec consider online courses (synchronous • For the second year, we have and asynchronous) as offered in most produced in collaboration with the universities and colleges. We feel that Quebec Broker Association (RCCAQ) the distance learners will be better a 42 pages brochure which includes served in that matter. our training offering. This document is distributed to over 600 broker Conclusion offices in the province. I would like to thank all the Board • The new industry event Trends and members, our GM François Houle as Issues that was created by General well as the permanent staff, instructors Manager François Houle was a and, of course, our very appreciated great success again this year. Trends volunteers for their commitment and and Issues where a Top Manager in hard work.

62 The Insurance Institute of Canada Atlantic Regional Report

Darrel Coates, CIP, CRM Regional Vice-Chair, Atlantic Provinces

Introduction seeing the highest growth of 2.1% or 22 enrollment by 18% and allowing members with IIPE and IINS at 1.5% and students in rural areas to take advantage It has been a pleasure to work with the 1.3% respectively. IINL expects to see of instructor lead courses. Atlantic Regional Institutes for the year. continuous interest in their Licensing Given the tremendous dedication and Home Study product which will provide IIPE Institute added 2 new virtual classes commitment of the board members, opportunity for increased membership. this year resulting in 15 additional staff, instructors and volunteers in The growth rate slowed this year over students and offered courses in all 3 the Atlantic Region, reporting on the prior mainly due to some industry semesters. Close collaboration with many achievements and significant restructuring that has impacted the other Atlantic Institutes resulted in contributions they have made to the Atlantic provinces in particular Nova successful IIPE classes. Insurance Industry has been an easy one. Scotia and New Brunswick. They have worked diligently to bring IINB & IINS saw an increase in their education, fellowship, and networking Programs CIP students due to some of the opportunities to all their members recruitment activities of the local consistently throughout the year. CIP Program (See figure B) managers including: surveying students and visiting employers to determine Membership (See figure A) We continue to see increases in Virtual their needs and then fulfilling their Class delivery in all Atlantic Institutes. needs through appropriate courses. Overall the Atlantic Region increased Student’s preference for virtual classes membership by 1.5% and with IINB has resulted in an increase in class IINL had a slight drop in CIP attendance however, with some additional marketing activities to CAIB and Membership (Figure A) licensing students we expect the As of numbers to improve. They will be May 31, 2013 May 31, 2014 # Variance % Variance working with the instructors to further Institute enhance their skills by offering the new IINB 1061 1083 22 2.1% Instructor Certificate Program. IINS 1433 1451 18 1.3% Events and Seminars (See figure C) IIPEI 131 133 2 1.5% IINL 463 468 5 1.1% Seminar Attendance (See figure D) Total 3088 3135 47 1.5% Event Attendance (See figure E)

Convocation (See figure F) CIP Program (Figure B)

Prior Year As of A total of 43 seminars were offered this Institute July 31, 2013 July 31, 2014 % Variance year in the Atlantic and thanks to the # Classes # Students # Classes # Students Classes Students great topics that were offered, many IINB 31 355 33 449 6% 21% were filled to capacity. Seminars were IINS 25 321 23 349 -8% 8% up significantly over prior period by IIPEI 1 6 3 21 200% 250% 77%. Attendance and participation for IINL 8 74 8 71 1% -4% the Events organized by all 4 institutes was down slightly 5% over prior year. Total 65 756 67 890 3% 18%

2013 – 2014 Annual Report 63 Atlantic Regional Report Continued

In January 2014, IINS introduced “Coffee Convocation Ceremonies held greet type gatherings with a number and Conversation” seminars, aimed throughout the Atlantic recognized a of them reaching capacity. Taking primarily at brokers and offered on total of 81 graduates and included 7 advantage of these well attended a monthly basis. The first seminar, in FCIP, 65 CIP and 9 GIE graduates. The events, the institutes fundraised and January, had 59 in attendance. IINL and number of graduates at IINB was up gave back to their communities and IINB held free seminars for members this year, as were attendees; IINL had a organizations with thousands of dollars during National Education week and number of graduates consistent with in cash donations to such organizations they were well attended. prior year, with an increase in attendees; as Crime Stoppers and Camp Triumph and both IINS & IIPEI saw a decrease in and collected tons of food items for their Each Institute held various events, the number of graduates. local food banks. ranging from golf, curling, softball and bowling to a pub night, wine & Together the Institutes celebrated IINB published an eight-page insert for cheese, meet & greets, spring flings and National Education Week by holding Daily the 2013 convocation in the Telegraph soirées. Overall, there was a good mix Trivia contests with an average of 569 Journal (Saint John), the Times & of networking and charity events. IINS entries as well as an Atlantic Essay Contest Transcript (Moncton) and the Daily added a new event this year, Battle of that drew 18 entries from within all four Gleaner (Fredericton) and also placed the Insurance Bands (a charity event), provinces. The winner was Jody Willigar, ads in the Atlantic Hockey Group which attracted 129 registrations. CIP of Intact Insurance in Dartmouth, NS magazine & Veterans magazine. IIPEI IINB held a seminar followed by a on the topic of Cyber Bullying. published a newspaper tabloid for the boat cruise blending the two items 2013 convocation. together for one event was a novel CIP Society idea and it was well attended. IIPE held IINS reported that the Annual CIP a very successful golf tournament in There were many successful CIP society Society Golf tournament in July was September with the highest number of events held throughout the year from well attended, with 144 guests, and all attendees at 52 and 19 hole sponsors. sporting events to social meet and holes and contests were sponsored. IINS offered four CIP Society seminars and IINB offered two. Events and Seminars (Figure C) Career Connections Institute # of # of Academic CIP Society # of seminars seminars Events IINL participated in two career fairs this past year, along with RIMS and Tammy IINB 14 2 9 Forth from IIC; one at Memorial University IINS 16 4 5 and one at the College of North Atlantic. IIPEI 2 0 2 IINL 5 0 4 IINB now has three Career Ambassadors, Total 37 6 20 who attended 4 career fairs in Moncton and Fredericton and three school visits this past year. With three ambassadors, IINB is hoping to reach out to new Seminar (Figure D) Events (Figure E) destinations this coming year. Academic CIP Society Institute Attendance Attendance Institute Attendance IINS currently has eight trained ambassadors, with ten more awaiting IINB 153 43 IINB 598 training. Together with representatives IINS 434 121 IINS 934 from Career Connections in Toronto, IIPEI 53 0 IIPEI 127 the IINS Career Ambassadors attended IINL 99 0 IINL 264 three career fairs in Halifax and also participated in a forum at Dalhousie on Total 739 164 Total 1923 careers in insurance.

64 The Insurance Institute of Canada Atlantic Regional Report Continued

• Offer seminars of key interest Convocation (Figure F) • Reaching more students through virtual classes Institute Attendance GIE CIP FCIP Total Grads • Offering seminars and events in rural areas IINB 121 1 25 1 27 • Provide tools to our instructors such IINS 251 14 32 5 51 as the Instructor Readiness series IIPEI 102 2 7 0 9 and the new Master Instructor IINL 158 0 4 3 7 Program Total 632 17 68 9 94 • Reduce expenses by best practices • GIE Home and in Class Licensing

IINS had seven students and six Conclusion Respectfully Submitted, parents attend Feed the Minds of Youth. Attendance at this event was The Atlantic Institutes look forward to down over prior year but they received another successful year in 2014 and will Darrel Coates, CIP, CRM good feedback from participants continue to: Regional Vice Chair, Atlantic Provinces. none-the-less. • Build relationships with other Associations such as the Broker’s Other Association and The Risk and Insurance Management Society IINL welcomed a new manager this past • Visit brokerages and promote year, Leona Rowsell. courses and products

2013 – 2014 Annual Report 65 Minutes of the 61st Annual General Meeting of the Insurance Institute of Canada

Held on Saturday, October 18th, 2014 at 3:00 PM at the Fairmont Winnipeg, in the Wellington Ballroom, Winnipeg, Manitoba for the transaction of business detailed on the Agenda.

The meeting was convened with Silvy Wright in the Chair and the following in attendance:

Members: Steve McQueen, BBA, CIP Past Chairs: Silvy Wright, BA (Hons.), CA Robert Byrne, B.Comm., CIP, CD Mr. R.E. (Bob) Farries T. Neil Morrison, BA (Hons), Moira Murphy, B.Comm., FCIP Mr. Gregg Hanson, FCA, FCIP, FLMI Karen Barkley, MBA, CIP, CRM Susanne Paulsen, FCIP, CRM Ms. Diane Brickner, CIP, ICD.D Donna Ince, CA, CIP Tim Shauf, BA, CIP Mr. Michael Porter, FIIC, CID Pat Van Bakel, BA, CIP Tom Reikman, MBA, HBSc, CIP Mr. John Phelan, FCIP, ARM, François Côté, FPAA, CRM Brent Hackett, FCIP, CIOP, EGA Darrel Coates, CIP, CRM Elaine Porter, CIP Staff: Glenda Ouellette, BA, MBA, FCIP Corinne McIntosh, CIP, CRM Peter Hohman, MBA, FCIP, ICD.D Julie Pingree, BA, CIP Suni Simpson-Calvert, CIP Ted Hellyer, FCIP, CRM Michael Wills, FCIP Darlene Diplock, CAIB, CIP, CRM Mike Divjak, BComm, FCIP, CRM George Klassen, FCIP, CRM Kathy Stewart, CIP Neil Toffick, MEd, BA, CIP Chad Shurnaik, B.Comm., FCIP, CRM Chantal Gagnon, MBA, FPAA Dawna Matton, BA, FCIP Mark Rouleau, FCIP, CRM Simon Charbonneau, FPAA, CRM Margaret Parent, BA Nathalie Wright, CIP Mike Hordichuk, CIP Margaret Wasserman, BSc (Hons), CIP Mark Francis, FCIP, ACS Crystal Syrenne, CIP Dolcita Birch Jennifer Perry, CHRP, CPM Wayne Coates, BA, CIP Regrets: Barbra Kania, FCIP Bob Tisdale, MBA, FCIP, CRM Ian Frost, FCIP Jean-François Blais, FCAS, FCIA Everett Porter, CIP Troy Bourassa, MBA, CIP Helen Smith, CIP Tom Pooler, FCIP, CRM Arlene Byrnes, BA, CIP

The meeting was called to order at 3:00 p.m.

1. Notice Calling Meeting: Roll Call

Silvy Wright confirmed that a notice was carried in the fall issue of IQ and delivered to all members, in accordance with our by-laws.

2. Reading of Minutes

It was MOVED BY: Diane Brickner SECONDED BY: François Côté THAT: the minutes of The Insurance Institute of Canada’s Annual General Meeting held on October 27, 2012, Montreal, Quebec which were subsequently published in the Annual Report and duly distributed, be approved. CARRIED. 3. Reports of Officers, Councils, Committees & Chair’s Address

It was MOVED BY: Silvy Wright SECONDED BY: Glenda Ouellette THAT: the reports tabled by the various committees, councils, and governors and approved by the Board of Governors at its meeting on October 18, 2014, be accepted as read, with the provision that they subsequently be reproduced in our Annual Report, with the exception of the Executive Committee Report. CARRIED.

66 The Insurance Institute of Canada Minutes of the 61st Annual General Meeting of the Insurance Institute of Canada Continued

3. CHAIR’S ADDRESS

Silvy then presented her address to the Board. She expressed the Institute’s commitment to providing programs that reflect the highest standards of professionalism and thanked everyone including the volunteers for their contribution and commitment.

It was MOVED BY: Neil Morrison SECONDED BY: Everett Porter THAT: the Chair’s Address be approved as presented. CARRIED.

4. Annual Financial Statements and Auditor’s Report - Report tabled by Silvy Wright.

It was MOVED BY: Neil Morrison SECONDED BY: Everett Porter THAT: the Auditor’s Report and the accompanying Financial Statements be accepted and approved. CARRIED.

5. Approval of Acts of Directors

It was MOVED BY: Silvy Wright SECONDED BY: Simon Charbonneau THAT: all contracts, by-laws, proceedings, appointments, elections, and payments enacted, made, done, or taken by the Board of Governors, Officers, Councils, Committees, and Task Forces of the Institute since the date of the last Annual General Meeting be hereby approved and confirmed. CARRIED.

6. Elections

It was MOVED BY: Karen Barkley SECONDED BY: Susanne Paulsen THAT: the following be accepted as Governors of The Insurance Institute of Canada for the year 2014-2015:

Wayne Coates, BA, CIP Vancouver Island Chapter – British Columbia Mark Francis, FCIP, ACS British Columbia Jennifer Perry, CHRP, CRM British Columbia Mark Rouleau, FCIP, CRM Southern Alberta Nathalie Wright, CIP Southern Alberta George Klassen, FCIP, CRM Northern Alberta Troy Bourassa, MBA, CIP Northern Alberta Mike Hordichuk, CIP Saskatchewan Crystal Syrenne, CIP Saskatchewan Barbra Kania, FCIP Manitoba Ian Frost, FCIP Manitoba Tim Shauf, BA, CIP Ontario Tom Reikman, MBA, HBSc, CIP Ontario Arlene Byrnes, BA, CIP Cambrian Shield Chapter – Ontario Brent Hackett, FCIP, CIOP, EGA Conestoga Chapter – Ontario Tom Pooler, FCIP, CRM Hamilton/Niagara Chapter – Ontario Elaine Porter, CIP, CAIB Kawartha/Durham Chapter – Ontario Corinne McIntosh, CIP, CRM Ottawa Chapter – Ontario Suni Simpson-Calvert, CIP Southwestern Chapter – Ontario

2013 – 2014 Annual Report 67 Minutes of the 61st Annual General Meeting of the Insurance Institute of Canada Continued

Chantal Gagnon, MBA, FPAA Québec Simon Charbonneau, FPAA, CRM Québec François Jean, PAA, CRM Québec Kathy Stewart, CIP Prince Edward Island Steve McQueen, BBA, CIP Newfoundland & Labrador Robert Byrne, B.Comm, CIP, CD Newfoundland & Labrador Moira Murphy, FCIP Nova Scotia Paul Croft, CIP Nova Scotia Everett Porter, CIP New Brunswick Helen Smith, CIP New Brunswick T. Neil Morrison, BA (Hons) Governor-at-Large J.R. (Bob) Tisdale, MBA, FCIP, CRM Governor-at-Large Jean-François Blais, FCAS, FCIA Governor-at-Large

And appointed to the Board: As Immediate Past Chair: Silvy Wright, BA (Hons), CA As Regional Vice Chairs: Western Institutes Glenda Ouellette, BA, MBA, FCIP Ontario Pat Van Bakel, CA, CIP Québec Chantal Gagnon, MBA, FPAA Atlantic Institutes Darrel Coates, CIP, CRM, CFI

As Divisional Chairs: Academic Division Michael Wills, FCIP Professionals' Division Julie Pingree, BA, CIP

7. Appointment of Auditors and the Determination of Fees

It was MOVED BY: Silvy Wright SECONDED BY: Julie Pingree THAT: that BDO Canada LLP, Chartered Accountants, be appointed auditors for the 2014-2015 year. CARRIED. It was MOVED BY: Silvy Wright SECONDED BY: Glenda Ouellette THAT: the audit fee schedule submitted by BDO Canada LLP for the year 2014-2015 be approved by the Executive Committee CARRIED.

8. Such Other Business as May Be Properly Brought Before the Meeting

Neil presented Silvy with a gift to thank her for her hard work and dedication throughout her tenure on the Board. In recognition of her contribution to the Institute a donation was made to her favorite charity, Pathways to Education.

9. Termination

It was MOVED BY: François Côté SECONDED BY: Jennifer Perry THAT: the meeting be adjourned. CARRIED. Silvy Wright Chair of the Board of Governors :dcb

68 The Insurance Institute of Canada Award of Merit Recipients

1972-1973 1979-1980 1986-1987 Jack Baker, FIIC John Holden, FIIC, FCII Claude Boulanger, FIAC Eric G. Bale, CA, AIIC Jean-Marie Myette, CIB Jean-Guy Beaulieu, FIAC H.J. Busby, AIIC Stanley A. Scudder, FIIC, CIB(Alta.) Betty Cook, FIIC, CIB (Nfld.) Frederick G. Favager, ACII W.H. Williams, FIIC Robert E. Farries S.E. Porter Glen Kalmar, FIIC, ARM Peter Sloman, FIIC 1980-1981 Mary E. Kellier, AIIC Réal Bond, FIAC Charles Moreau 1973-1974 Carol Caswell, ARM Kenneth J. Nagel, FIIC Sébastien Allard, AIAC Reavley Oswald, LL.B., FIIC A.V. Thibaudeau Harold K. Ballantyne Jean-Paul Savard, AIAC Jules Daigle, AIAC Marcellin Tremblay, MScS 1987-1988 Gérard Parizeau, LSc, FIAC, MSRC Donald M. Batten, FIIC W.G. Shakespeare, AIIC 1981-1982 Norman Green, AIIC Lucien Bergeron, FIAC Georges Hamel, FIAC 1974-1975 Dorothy Gidge, FIIC Peggy Hood Kadey, FIIC G.R.E. Bromwich, FIIC, FCII Conrad Le Blanc, FIAC Michael D. MacNeill, FIIC, CIB (Alta.) Paul Filion, FIAC John Mitchell, FIIC Ronald E. Newcomb, AIIC Tom Keenan Dr. Edwin S. Overman, CPCU Claude St-Pierre, AIAC 1988-1989 1975-1976 B.E.G. Bate, FIIC Jean-Pierre Bastien, B.Comm., FIAC 1982-1983 Guy Laferrière R.A. Hayes, FIIC, FCII M.C. Barnard, M.Ed., B.Comm., FIIC W.J. (Bill) Love, FIIC Richard Hillier, FIIC, ACII Ruth Bermingham, FIIC, CPIW J.R. Shuttleworth, FIIC Tom Wheatley Ken Hall, CA Roy D. Pugh, AIIC 1989-1990 1976-1977 Melba Self, FIIC, CIB (Ont.) Daphne M. Mullaly, FIIC, CIB (Nfld.) Gérard Gaumont, AIAC Marcel Tassé, FIAC Ronald H. Jeffrey, AIAC 1990-1991 R.E. Matthews 1983-1984 Mary A. Doyle, FIIC, CIB (Nfld.) Claude Meunier, FIAC Donald R. Gale, BA, FIIC Reno Daigle, AIIC Christopher Swanston, AIAC H. Mills James M. (Jim) Roberts George R. Tatlock, AIAC J.B. Murch, FCII Bernard Valois, FIAC Bernadette Murphy, FIIC 1991-1992 Ralph B. Best, FIIC 1977-1978 1984-1985 Donald Bridgman, FIIC, ACII Tom Charbonneau R. Denison, AIIC Norman R. Clark, FIIC Gerry Gallagher, CIB Guy Lachance, AIAC Martyn A. Rice, FIIC, ACII, CLU Pierre Lamarche, AIAC Roger Laurin, FIAC Catherine G. Rowsell, FIIC Jean-Louis Lavallée, FIAC Ian D. Mair, FCII Fred Selles, FIIC Roger M. Leslie T. Michael Porter, FIIC Melvin J. Zabolotney, AIIC A.E. Martin Jean Robitaille, FIAC Violet Parker, AIAC 1992-1993 1985-1986 None Awarded 1978-1979 R.H. Bovaird, ACII, FLMI Paul Chicoine, BA Maurice Choquette, FIAC 1993-1994 Robert B. Plante, AIAC F.A. Copeland R. Jacqueline McCloy, FIIC E.P. McDermott, FIIC

2013 – 2014 Annual Report 69 Award of Merit Recipients Continued

1994-1995 2000-2001 2009-2010 Raymond Boisseau, FIAC Phillip Cook, FCIP Karen Prychitko, MBA, BA, FCIP Wayne Hickey, FCIP, CRM 1995-1996 2010-2011 Joan E. Best, AIIC, CCIB 2001-2002 Leah Strader-Goled, FCIP, CRM Ian J. MacKinnon, FIIC Gordon Crutcher, FCIP William B. Mather, FIIC Elizabeth Cummins-Seto, DPA, LLB, FCIP 2012-2013 Patti Kernaghan, FCIP, CRM Patricia St-Jean, MBA, FPAA, CRM FLMI 1996-1997 Frederick E. (Fred) Hyndman, FIIC 2002-2003 2013-2014 Thomas A. Singer, ACII, FIIC, C.R.M. None Awarded Lorie J. Guthrie Phair, BA, CIP James Orr, FCIP 1997-1998 2003-2004 John Berg, BSc, FIIC Ken Clahane, BComm, FCIP François Houle, FIAC Monica Cain, CIP Darrell Swain, BA, B.Ed., FIIC, CRM Rocky Tretiak, AIIC 2004-2005 John Delaney, BBA, CIP 1998-1999 Gary L. Baird, FCIP 2005-2006 John Turley, FIIC Glenn Gibson, CIP, CLA, FCIAA, CFEI, CFE, Arthur W. Despard, FCIP, CRM CCFI Patrick McFadden, B.Adm., FCIP, CFE Terry Manz, CIP 2006-2007 None Awarded 1999-2000 Ray Ballan, FIIC 2007-2008 Thomas Cashmore, FIIC, ACII Diane Brickner, CIP Émile Chamberland, FIAC Louise Bevan-Stewart, AIM, CHRP, AAM Sharon Hagstrom, CIP Eric Laity, FCIP 2008-2009 Hugh Lindsay, CA, AIIC Bruce MacDonald, MBA, FCIP, CRM Gilbert Poirier, FPAA

70 The Insurance Institute of Canada Honorary Chartered Insurance Professionals

Yves Brouillette, FCAS, FICA, HCIP Jean-Denis Talon, HCIP Chairman Chairman & President ING Canada AXA Canada Inc.

George L. Cooke, MBA, HCIP Janice M. Tomlinson, HCIP President & CEO President & Chairman The Dominion of Canada General Insurance Company Chubb Insurance Company of Canada

Robert Cooke, CLU, HCIP R.W. Trost, HCIP Regional Vice President President & CEO State Farm Insurance Companies Saskatchewan Mutual Insurance Company

R. Lewis Dunn, FCAS, HCIP Gordon Wentworth, HCIP President & CEO General Manager CGU Group Canada Ltd. Albert Motor Association Insurance Company

Robert S. Gunn, BSc, HCIP Igal Mayer, HCIP President & CEO President & CEO Royal and SunAlliance Insurance Company of Canada Aviva Canada Inc.

James S. Horrick, HCIP Douglas Swartout, CCIP, HCIP President & CEO President & CEO AON Reed Stenhouse Inc. AON Reid Stenhouse Inc.

Donald K. Lough, BComm., HCIP Katherine Bardswick, MBA, BSc, HCIP Chairman, President & CEO President & CEO The Halifax Insurance Company The Co-Operators Group Limited

Mark J. Oppenheim, CA, HCIP Jon Schubert, CMA, HCIP Attorney President & CEO Lloyd’s Underwriters Insurance Corporation of British Columbia

H.L. Sutherland, CLA, FCIAA, HCIP President & CEO Crawford Adjusters Canada Inc.

2013 – 2014 Annual Report 71 Past Chairs

1899 - 1900 J.J. Kenny Western 1952 - 1954 Norman G. Bethune, FIIC Home Insurance, Ontario 1954 - 1955 James Richardson, FIIC, A.C.I.I. London & Lancs., Quebec 1955 - 1956 Harry W. Winter, FIIC Halifax, British Columbia 1956 - 1957 Alex S. Hamilton, FIIC, FCIS, FCII Scottish U. & N., Ontario 1957 - 1958 C.D. Trusler, FIIC Commercial Union, Quebec 1958 - 1959 W.F. Spry, FIIC Canadian General, Ontario 1959 - 1960 C.G. Angas, FIIC Yorkshire, Ontario 1960 - 1961 Reg. Holroyde, FIIC Eagle Star, Ontario 1961 - 1962 A.J. Mylrea, FIIC Reed Shaw and McNaught, Ontario 1962 - 1963 Geo. B. Kenney, BA, MCS, FIIC Phoenix of Hartford, Quebec 1963 - 1964 J.E. MacNelly, FIIC Halifax, Ontario 1964 - 1965 F.W. Pearson, FIIC, FCII Northern/Employers, Quebec 1965 - 1966 A.E. Warrick, FIIC Northwestern Mutual, British Columbia 1966 - 1967 Etienne Crevier, M.Comm., LLD, FIIC Provident, Quebec 1967 - 1968 T.N. Johnson, FIIC Pearl, Ontario 1968 - 1969 Harley B. Vannan, FIIC Canadian Indemnity, Manitoba 1969 - 1970 Robert F. Clark, FIIC Canadian Reinsurance, Ontario 1970 - 1971 François Adam, FIAC Caisses Populaires, Quebec 1971 - 1973 J.R.A. MacKenzie, BA, FIIC State Farm, Ontario 1973 - 1974 D.B. Martin, FIA, FCII Royal Insurance Canada, Ontario 1974 - 1975 J.E. Burns, BA, AIIC General Accident, Ontario 1975 - 1976 Richard M. Willemsen, BA, FIIC Sterling Offices, Ontario 1976 - 1977 Camille Lang, MBA, CA, FIAC La Laurentienne, Quebec 1977 - 1978 F.G. Elliott, FIIC Dominion of Canada, Ontario 1978 - 1979 R.E. Bethell, AIIC Canadian General, Ontario 1979 - 1980 Marcellin Tremblay, MSc La Laurentienne, Quebec 1980 - 1981 Ian D. Mair, FCII Prudential Assurance, Quebec 1981 - 1982 Robert E. Farries Farries, McKenzie Ins. Ltd., Southern Alberta 1982 - 1983 L.J. Rawlinson, BSc, AIIC Travelers Insurance, Ontario 1983 - 1984 W.E. Toyne, BComm, FIIC Sedgwick Tomenson Inc., Ontario 1984 - 1985 J.W. Evans, AIIC Sun Alliance Company, Ontario 1985 - 1986 R.E. Newcomb, AIIC S.J. Kernaghan Adjusters Ltd., British Columbia 1986 - 1987 Lucien Bergeron, BA, FIAC Dale-Parizeau, Quebec 1987 - 1988 John P. Phelan, FIIC Munich Reinsurance Company, Ontario 1988 - 1989 John E. Lowes, BA, FIIC, CIB (Ont.) Irwin, Sargent & Lowes, Ontario 1989 - 1990 J.T. Kelaher, BComm, FIIC Allstate Insurance Co., Ontario

72 The Insurance Institute of Canada Past Chairs Continued

1990 - 1991 William J. Green, FIAC Groupe Fédération, Quebec 1991 - 1992 H.L. Sutherland, CLA Adjusters Canada, Ontario 1992 - 1993 G.T. Squire, FIIC The Co-operators, Ontario 1993 - 1994 Gerald A. Wolfe, Jr., BA, FIIC General Reinsurance Corporation, Ontario 1994 - 1995 Philomena Comerford, AIIC Baird MacGregor Ins. Brokers Inc., Ontario 1995 - 1996 Gregg Hanson, BComm, CA, FIIC Wawanesa Mutual Insurance Co., Manitoba 1996 - 1997 Sébastien Allard, AIAC Retired, Royal Insurance Canada, Quebec 1997 - 1998 Kenneth R. Polley, CIP, CLA, FCIAA Cunningham Lindsey Canada Ltd., Ontario 1998 - 1999 Judy Maddocks, CIP Kemper Canada, Ontario 1999 - 2000 Gordon Crutcher, BA, FCIP Towers Perrin Re, Ontario 2000 - 2001 Lloyd King, FCIP, CCIB Anthony & Associates, Nova Scotia 2001 - 2002 T. Michael Porter, FCIP The CUMIS Group Ltd., Ontario & British Columbia 2002 - 2003 Janice Tomlinson, BA, HCIP Chubb Insurance Company of Canada, Ontario 2003 - 2004 Glenn Gibson, CIP, CLA, FCIAA, CFE, CFEI, CCFI Crawford Adjusters Canada, Ontario 2004 - 2005 Martin-Éric Tremblay, BSc The Co-operators, Ontario 2005 - 2006 Diane Brickner, CIP Peace Hills Insurance, Alberta 2006 - 2007 Robert Landry, FCIP Zurich Canada, Ontario 2007 - 2008 Derek Iles, FCII ING Insurance, Ontario 2008 - 2009 Noel Walpole, FCIP, ICD.D The Economical Insurance Group, Ontario 2009 - 2010 Chris Fawcus Aon Reed Stenhouse Inc., Ontario 2010 - 2011 François Faucher, BAcc, CA TD Insurance, Québec 2011 - 2012 Karen Barkley, MBA, CIP, CRM Specialty Risk Underwriters Inc., Ontario 2012 - 2013 Maurice Tulloch, MBA, CMA Aviva Canada Inc., Ontario

2013 – 2014 Annual Report 73 Adjunct Faculty

Program Advisors, Authors Frost, Ian, FCIP Naidu, Balu, B.Comm, FCIP, CRM, FIFAA and Consultants Gibbons, Gordon E., CIP Nason, Neil, C. Tech, CIP, CRM 2013 – 2014 Giroux, Jerry, AIIC Neville, Jennifer, CIP Hanna, Marilyn, CIP Obinim, Lydia, FCIP Alaimo, John, FCIP, CRM Hearn, Gordon, BA, LLB O’Donnell, Matthew, CIP Alexander, Camille C., FCIP Helik, Jim Orr, James, FCIP Atkinson, Bonnie, FCIP, CIM, CRM (prior to Henri, Michel, PAA Palalas, Annette, CIP employment with IIO) Henry, Annette, CIP Patterson, Anne-Marie, CIP Bouwmeister, Ron, FCIP, ACS Hornby, Cyndi, CIP Perry, Jon, FCIP Brière, Nancy, FPAA Houlihan, Brian, FCIP Peters, Edouard Briggs, Wayne, FCIP Illes, Steve, CIP Proulx, Gilles, B.Sc., FCIP, RIMS Fellow Cain, Monica, CIP Isaacs, Marc, LLM Ransom, Robert (Bob) Chimuk, David, CIP Jackson, Joy, FCIP, RF Rodriguez, Dianne Chorney, Brent, BComm., CIP Jervis, Alan, BA (Hons), FCII, DES Rolfe, Mark, CIP Clahane, Kenneth, FCIP Joshi, Rajiv, FCIP Senior, Christine, CIP, CRM, ICP, CAIB Cooper, George, CIP Karok, Shannon, FCIP Scodeller, John, CIP Cousineau, Margaret, CIP Kreitz, Gary, CIP Smith, Brad, F. Craven, Ryan, CIP Kurin, Owen, P.Eng, MBA, FCIP, CRM Sorensen, David, FCIP, CRM Dakli, Ajkuna, FCIP LeBlanc, Nicole, CIP, CRM St. Martin, David Dearing, Greta, CIP Lewis, Matthew Strader-Goled, Leah, FCIP DeCarle, Karen, CIP Lowther, Doug, CIP Struhanyk, Margaret, BA, CIP Dehod, Mary, FCIP Loyer, Benoit, PAA Subryan, Cecilia, FCIP Dijkema, Sid, CIP, CRM, IRT II, WETT MacPhee, Garth, AICC Taplin, Patricia Mary, FCIP Douris, Matt, CIP Marra, Joe, CIP, CRM Thierman, Gregory, CIP Dreyer, Steve, FCIP Martin, Bruce, FCIP Todd, Vicky, FCIP Duffy, Carol, CIP Mastrangeli, Enrico, HBA, CRM, FCIP Tomlinson, Rose, CIP, ACS, CTDP Dunstan, K. Martin, FCIP McCloy-Pell, Jacqueline, FCIP Turcotte, Michel, MBA Dykstra, Andy, FCIP McIver, Chris, FCIP, CRM Wallick, Susan, FCIP Exton, Barb, FCIP Mesic, Michael, BA, CAIB, CIP, ACS Watson, Larry, CIP Fedyck, Susan, CIP Moorhouse, April, FCIP West, Robert G., CIP, BASc., P.Eng Fioravanti, Anne, CIP Morgan, Anita, CIP Wilmot, David, BA, FCIP

Tutors and Markers Dowson, John McCloy-Pell, Jacqueline, FCIP 2013 – 2014 DubÈ, Raymond, FPAA Naidu, Balasundaram, FCIP Dunstan, K. Martin, FCIP Neame, Philip J., FCIP Alexander, Camille C, FCIP Dureau, Gilbert E, CIP Obinin, Lydia Sherry, FCIP Andrade, Gloria, PAA Fecteau, Jean-Marc, FPAA Orr, James A, FCIP Antonio, Kristina, FCIP Ghys Garnier, Martine, FPAA Piero, Brian Gerald, FCIP Arora, Sudhir, CIP Gutzeit, Natalie, CIP Pilon, Georges Alfred, FPAA Arora, Surekha, CIP Hameluck, Robert J, FCIP Potago, Justin, FPAA Austin, Nadine Mary, FCIP Hanna, Marilyn, CIP Poulet, Gaetan, FIAC Baldassari, Paul, FCIP Harmer, Patricia Janet, CIP Ramcharan, Joel, FCIP Balroop, Judy, FCIP Henri, Michel, PAA Ransom, Robert Beaudin, Serge, FPAA Henry, Annette, CIP Rowe, Harold T., FCIP Bennett, Pamela L., CIP Hohman, Honora, CIP Scullion, Henry, FCIP Berrie, Carol Anne, CIP Hohman, Peter Gordon, FCIP Scullion, Stephen, FCIP Boily, Nicolas, PAA Huang, Vivian So-King, CIP Sicard, Pierre Leo, PAA Bouwmeister,Ronald, FCIP Kayahara, Teresa Marie, FCIP Simms, Ena, FCIP Brault, Jean-Pierre, FPAA Lethbridge, Edgar James, FCIP Skyvington, Crystal, CIP Bridgman, Donald, FIIC Lewis, Shawn, CIP Stobbs, Nancy Kathryn, FCIP BriËre, Nancy, FPAA Lombardi, Danielle Aline, FCIP Strader, Leah, FCIP Briggs, Wayne Scott, FCIP Lough, Michael, FCIP Taplin, Patricia Mary, FCIP Brown, Shelagh, CIP Ma, Edmund Pak Tai, FCIP Thompson, Gerald, FIIC Champagne, Robert, FPAA MacPhee, Garth, AIIC Thorn, Russel James, FCIP Chouinard, Monique, PAA Martin, Mary Catharine, FCIP Van Kempen, Kip, FCIP Colby, Joseph, CIP McAlpine, Elizabeth, CIP Webb, Pat Cousineau, Margaret, CIP McBean, Phillip Winters, Heather Anne, FCIP, CRM Delong, Edward, FCIP McCallum, Lynda, CIP

74 The Insurance Institute of Canada Adjunct Faculty Continued

CIP Instructors Costouros, Teresa, FCIP Hardman, Leanne, CIP 2013 – 2014 Craven, Ryan, CIP Hashie, Tricia, FCIP Crawford, Lynda, FCIP Hayes, Carla, CIP Alaimo, L. John, FCIP Crawford, Margaret, FCIP Henri, Michel, PAA Albert, Dominic, PAA Dagenais, Maurice, CIP Hickey, Wayne, FCIP Alexander, Camille, FCIP Daley, Dorrett, FCIP Hobbs, Lloyd, CIP Algabre, Clarita (Rita), FCIP Dalgleish, Ian, CIP Hoffman, Michael, CIP Allan, Matthew, CIP Dance, Wendy, CIP Holthe, Justine, FCIP Allen, Tracy, CIP Daniels, Crispin, FCIP Hong, Janny, FCIP Almeida, Renata, CIP de Guzman, Ricardo, FCIP Hornby, Cynthia, CIP Angellotti, Nick, Dearing, Greta, CIP Houlihan, Brian, FCIP Arnold, Teresa, CIP DeCarle, Karen, CIP Howie, Gillian, CIP Au, Fannie, FCIP Dehod, Mary, FCIP Hutchings, Katherine, CIP Bailey, Kevin, FCIP Delaney, Susan, FCIP Johnson, Amber, CIP Banks, Cedric, CIP Demeule, Carole, PAA Johnson, Christopher, PAA Barlow, Peter, FCIP Desai, Jagruti, CIP Johnson, Jim, FCIP Beaudin, Serge, FPAA Deschenes, Tracey, CIP Johnson, Terri, FCIP Beaulieu, Marjolaine, PAA Di Iulio, Felicia, CIP Jones, Sylvie, CIP Bélanger, Lise, FPAA Dobszewicz, Kerri, CIP Justa, Colette, CIP Bergeron, Lucien, FPAA Doig, William, FCIP Karok, Shannon, FCIP Bernat, Sylvia, FCIP Doyle, Sean, CIP Kayahara, Teresa, FCIP Bernier, Marc, CIP D'Souza, Clinton, CIP Krakonchuk, Kelly, CIP Best, David, CIP Duffy, Carol, CIP Lackey, Anthony, FCIP Bettencourt, Jorge, FCIP Dunstan, K. Martin, FCIP Lamarre, Marie, PAA Bilik, Alex, FCIP Dyson, Keith, CIP Lanigan, Christine, CIP Bishop, Neil, FCIP Edge, Jeffrey, CIP Laporte, Michel, PAA Blennerhassett, W. Shawn, CIP Edisbury, Linda, CIP Laviolette, Yvette, FCIP Brady, Kailey, CIP Elder, Donald, FCIP LeBlanc, Michelle, CIP Brandoline, Laurie, CIP Eso, Tracy, CIP Leblanc, Nicole, CIP Brennan, Terry, FCIP Evangelista, Joe, CIP Lefebvre, Serge, FPAA Brière, Nancy, FPAA Exton, Barbara, FCIP Leitch, Calla, CIP Brochu, Madalyn, CIP Fafard, Yannick, PAA Lejnieks, Brian, FCIP Brooks, Brenda, CIP Fedyck, Susan, CIP Leydon, Kelly, FCIP Brouwers, Jacqueline, CIP Fernando, Cynthia, CIP Lichty, Sean, CIP Brown, Douglas, CIP Fioravanti, Anne, CIP Lipsett, Darren, FCIP Bruff, Lisa, CIP Fogan, Ian, FCIP Little, David, CIP Buch, Daniel, CIP Franklin, Leanne, CIP Louttit, Pamala, CIP Buchholz, Richard, FCIP Fraser, Brent, CIP Loyer, Me Benoit, PAA Burt, Jamie, CIP Frost, Ian, FCIP Lutz, Michelle, CIP Byrne, Robert, CIP Fulton, Randall, CIP MacDonald, Joseph, FCIP Cain, Monica, CIP Gagné, Chantal, FPAA MacDonald, Leslee, CIP Calbick, Linda, CIP Garneau, Pamela, CIP MacKay, Erica, CIP Campbell, David, FCIP Gibeau, Denis, FPAA Mackenzie, Lindsay, FCIP Cavasin, Alexandra, CIP Gould, David, FCIP Mader, Kathy, CIP Chalifour, Sophie, FPAA Graves, Karen, CIP Manning, Dwain, CIP Chan, Keith, FCIP Grigg, Carmen, FCIP Manske, Julie, CIP Chimuk, David, CIP Grove, Sylvia, FCIP Marazia, Amanda, FCIP Chupa, Bruce, CIP Gutzeit, Natalie, CIP Marbella, Christopher, CIP Clahane, Kenneth, FCIP Haigh, Graham, FCIP Martin, Mary, FCIP Coe, William, FCIP Hallman-Locke, Cynthia, FCIP Martineau, Julie, FPAA Comeau, Allan, FPAA Hamilton, Douglas, CIP Mascarenhas, Gavin, CIP Comtois, Raymonde, FPAA Hampson, Joanne, FCIP Masselotte, Janie, FPAA Cooper, George, CIP Haniff, Akleema, FCIP Mazerolle Depow, Karen, CIP

2013 – 2014 Annual Report 75 Adjunct Faculty Continued

McBride, Darlene, CIP Potago, Justin, FPAA Susands, Kimberly, CIP McDonald, Susan, FCIP Pountney, Suzanne, CIP Suski, Allison, CIP McDougall-Brady, Yvonne, CIP Pritchard, Vince, FCIP Sutton, Shelley, CIP McFadden, Maurice, CIP Provenzano, Tim, CIP Talbot, Michael, FCIP McFarlane, Susan, CIP Purcell, Stacey, FCIP Taylor, Janet, CIP McIver, Christopher, FCIP Richards, Lorna, CIP Thébeau, Lynn, FCIP McKenzie, John, CIP Ridolfo, Adrian, CIP Thierman, Gregory, CIP McMahon, Erin, CIP Rikley, David, FCIP Tiller, Paul, FCIP McWilliams, Maureen, FCIP Risi, Michael, FCIP Ting, Warren, FCIP Medeiros, Susan, FCIP Roche, Denise, CIP Tinio, Janice, CIP Mehrjou, Sara, CIP Rodney, Girard, PAA Todd, Victoria, FCIP Mercier, Manon, PAA Rodriquez, Dianne, CIP Tomlinson, Rose, CIP Mesic, Michael, CIP Rogers, Philip, FCIP Tremblay, Rhawnie, CIP Micci-Fritz, Marianne, CIP Rogoza, Dale, CIP Trudeau, Denise, PAA Mitchelmore, Eva, CIP Rumford, Katherine, FCIP Van Vught, Alice, CIP Mody, Raj, CIP Rumsey, Diana, CIP Virley, Jennifer, FCIP Moorhouse, April, FCIP Ryan, Julie, FCIP Wagner, Becky, CIP Morgan, Anita, CIP Sanders, Penny, FCIP Wallace, Wayne, CIP Munt, Kevin, CIP Sanders, Tara, CIP Wallick, Susan, FCIP Mustafa, Dino, FCIP Sass, Jeff, FCIP Wanamaker, Paul, FCIP Naidu, Balu, FCIP Schostak, Ray, FCIP Watson, Larry, CIP Najab, Carrol, FCIP Schuman, Philip, CIP Weatherston, Leslie, CIP Nason, Neil, CIP Scott, Jonathan, FCIP Whibley, Michael, FCIP Needham (Clare), Melanie, FCIP Scribner, Sue, FCIP White, Jennifer, CIP Neglia, Rocco, CIP Scullion, Henry, FCIP Whitehouse, Violet, CIP Ng, Thomas, CIP Senior, Christine, CIP Willigar, Jody, CIP Nguyen, Teresa, CIP Shannon, Tim, CIP Winski, Malika, FCIP Nord, Karl, FCIP Shaver, Barbara, FCIP Woldring, Monica, CIP Noronha, Terence, FCIP Sheldon, Justin, CIP Wong, Sophia, CIP Obleman, Pearl, CIP Shuryn, Michael, FCIP Yott, Cindy, CIP O'Hara, Katherine, CIP Siba, Eryn, CIP Zadorozniak, Shelly, CIP Orr, James, FCIP Silk, Jennifer, FCIP Osti, Adrian, FCIP Sinclair, Helen, CIP O'Sullivan, Amy, CIP Sinclair, Shaun, FCIP Oxford, Glen, FCIP Singbeil, Karin, FCIP Palalas, Annette, CIP Singh, Avinash, CIP Panzica, Bruno, CIP Singh, Kami, CIP Parkinson, Carey, CIP Sitter, Muriel, CIP Parmentier, Yvon, PAA Skelton, Jeff, CIP Parr, Tara, CIP Smith, Brad, CIP Parrott, Kelly, CIP Smith, Helen, CIP Patterson, Anne-Marie, CIP Sollows, Terra, CIP Payne, Donna, CIP Sorensen, David, FCIP Pearson, Louis, Spagat, Elliott, CIP Pearson, Robert, FCIP Speirs, Brian, FCIP Pellerin, Julie, Spinney, Shawna, FCIP Perry, Jonathan, FCIP St. Georges, Bernard, FCIP Peters, Eduard, CIP Stark, David, FCIP Phipps, Robert, CIP Strader, Leah, FCIP Pickens, Richard, FCIP Strocel, Elizabeth, CIP Planert, Glenn, FCIP Stuebing, Sherri, FCIP Plourde, Marie-Hélène, PAA Subryan, Nadia, FCIP Poirier, Sylvia, CIP Summerhayes, Dennis, CIP

76 The Insurance Institute of Canada Graduating Fellows (FCIP) and Continued Education Graduates

Fellowship Program Honours GTA (Greater Toronto Area) Hamilton/Niagara Chapter

Baker, Lynsee (Ontario) Abrahams, Steven Andrew Abraham, Agnes Bogusinski, Yana (British Columbia) Andrew, Pearl Daddario, Shannon Antonia Braun, Kate (Northern Alberta) Barker, Kevin Di Matteo, Greg Budin, Anne Elizabeth (British Columbia) Cargini, Tania Fess, Jennifer Rae Cheung, Louisa (British Columbia) Ceglowska, Elwira Heywood, Jennifer Margaret Costello, Janet E. L. (Ontario) Choi, Fanny Y. F. O'Brien, Brandon Hender, Nola Caroline (Southern Alberta) DeClara, Lauren Pommainville, Nicole Jennings, Christopher Lang (Ontario) Ding, Yanchun Schaven, Kevin LeBrun, Marc (Ontario) Farmer, Richard Ernest Stanley, Laura Leong, Annie (British Columbia) Fung, Ivo Tran, Jenny Leong, Greg M. (British Columbia) Goodfellow, Whitney George MacDougall, Tara Fawn (British Columbia) Greavette, Tina IADQ (Région de L'Est) Mathieu, Annie IADQ (Quebec) Hothy, Bashir Murison, Jacqueline (Ontario) Jordao, Nelio Mendes Bernier, Martin Ouellet, Nancy IADQ (Quebec) Karshan, Kimberley D. Blouin, Nicolas Poss, Michelle Lurene (Ontario) Kertesz Marsh, Kathy Bolduc, Claudia Silen, Natasha (British Columbia) Lee, Yan Fang (Bonnie) Tremblay, Karine Stroeder, Crystal May (British Columbia) Lee Chung, Catherine Thomson, Kari Dawn (Southern Alberta) Markov, Sandra IADQ (Région de l'Ouest) Wu, Xue Hong (Irene) (British Columbia) Markovska, Slavica Maurizio, Stephen Bouadi, Mohand Inaugural New-Track FCIP Graduates McKinnon, Catherine Chalifour, Catherine Nelis, Katherine Charbonneau, Isabelle Carroll-Tinker, Cindy Bianca Raquel (Ontario) O'Neill, Shawn Patrick Cournoyer, Anne Chipp-Smith, Julie Anne (Ontario) Petch, Matthew Thomas Gagnon, Mathieu Crawford, Greg S. (Nova Scotia) Pollard, Chris Joyal, Nancy Daviau, Gerald (Ontario) Quinn, Colin R. Malouin, Lawrence Deschambault, Joseph R. (NewBrunswick) Salvalaggio, Annmarie Tétrault, Émilie Stephens, Dermot P Ferguson, Erin Colleen (Saskatchewan) Takeda, Nina Kawartha/Durham Chapter Haynes, Nicolas (Northern Alberta) Tan-Nguyen, Kim L. Ho, Vinh Van (Southern Alberta) Taylor, Lisa Jean Dixon, Robert Ian Killen, Will (Ontario) Tumak, Scott J. Korth, Christine Janet (Southern Alberta) Vaz, Richard Medeiros Ottawa Chapter Lawrence, Andrew Robert (Ontario) Wilkinson, Julie Christine McCrindell, Anna Margaret (Ontario) Xu, Jenny Jia Farrell, Susan Thompson, Curtis Allen (Ontario) Yang, Yvonne Min Yu Lee, Woody Ka Wood Young, Leslie (British Columbia) Zabolotniuk, Sabine Susan Nelson, Andrew Scaffidi, Hilary Conestoga Chapter

Cronk, Jeffrey Walter Fleischmann, Denise Danielle Gray, Lisa Anne McDermott, Ryan Hibbert, Frances

2013 – 2014 Annual Report 77 Graduating Fellows (FCIP) Continued

Southwestern Ontario Chapter The Insurance Institute The Insurance Institute of Manitoba of Saskatchewan Boyse, Jerrod D'Arcy Chevers, Jacqueline Barton, Anne-Margaret McCulloch, Stacee A. Kulich, Stephanie Middleton, Ida May McIver, Christopher Micallef, Tammy Tomalin, Karen Lynn Syrenne, Crystal Lynn Wasylciw, Patti Laine Nasser, Mohamed Van Aert, Patricia Cheryl Penstone, Dave Allen The Insurance Institute The Insurance Institute Podolinsky, John Trevor of New Brunswick of Southern Alberta Slaght, Joshua Sobanski, Cheryl Rae MacQuarrie, Tisha Lee Angus, Christina Brynn Stapleton, Tara Jean Owens, Mona Case, Lee-Ann Cherie Storrey, Mike Steeves, Debra Ann Hine, Lindsay Ellen Tuboly, Danielle Lee Hunko, David Robert Wills, Jason The Insurance Institute Kindopp, Cheryl of Newfoundland & Labrador Lai, Andy Wai-Yip The Insurance Institute Leasak, Erin Ann of British Columbia Legge, Tina Marie Lewis, Meredith Taylor, Deanne R. Lilley, Debra Abbassi, Pari Mah, Theresa Moonen, Gerard Marius Do, Cecilia The Insurance Institute of Northern Alberta Page, Daphne Eng, Mimi S. Ramotar, Natalia Terriann Evans, Karin Joyce Crann, Shirley Florence Shoemaker, Tyler Cameron Lehman, Jennifer Du, Helen Sikorski, Maureen Riley Low, Jane Isabel Dupuis, Kelly Janice Ly, Ena Buu Y. Marsh, Jennifer Continuing Education Ou, Jennifer Ju Marusin, Robert Anthony Pade, Lori Christine Linsky, André (GTA (ON)) Preddy, David Andrew The Insurance Institute Rioux, Chantal (QC) Sutton, Jacqueline Anne of Nova Scotia Klassen, Helene Nancy (AB) Thachuk, Rosanne May Todorovic, Sasa Boudreau, Kelly Ann Xia, Bing Palmer, Clayton Richardson, Natalia Upton, Brenda

78 The Insurance Institute of Canada Graduating Chartered Insurance Professionals (CIP)

Graduating Chartered Insurance Hay, Kristyna Alberto, Thomas Jose Candeias Professionals (CIP) Henderson, Alia Michelle Ali, Syed Mazahir Henry, Shivani Allidina, Mohiz Honours CIP Graduates Jain, Neeru Alphonso, Thelma Bawa, Jyoti (Ontario) Jessome, Shawna Amladi, Sangita Cheung, Philip T. (Ontario) JongKind, Michael Arora, Gita Goodwin, Patricia (Ontario) Kirkland, Andrea Artes, Elaine Saccoccia, Liana (Ontario) Klages, Stephanie Aschwanden, Chantal Thakur, Ambika (Ontario) Le, Dennis Azzopardi, Kelly Touly, Hélène (Québec) Levai-Sharpe, Barbara Azzopardi, Andrew O'Brien, Cathy (Ontario) Lochan, Zalina Balaceanu, Mariana Cheong, Rachel Ruixia (British Columbia) Loree Coady, Shirley Eileen Banh, Rita Lakhan, Sheetal Sherina (British Columbia) Maio, Franca Baumann, Michelle Alleyne Marie Naik, Sneha (British Columbia) Martin, Ryan Isaiah Becker, Tia-Fiamma Smith, Kaili (British Columbia) Mast, Breanna Bhardwaj, Sandhya Williams, Glenn Dennis (Manitoba) May, Cynthia Marie Bhatt, Shachi Broda, Karen (Northern Alberta) McComb, Lindsay Bheem, Indira Gadin, Leah (Southern Alberta) McNeil, Patricia Borlak, Jesse Messent, Jacqueline A. Botelho, Kellean (Kelly) Cambrian Shield Chapter Meszaros-Kasza, Ernesztina Botelho , Kara Milanovic, Stefan Bowen, Hermine Gallant, Christian Murphy, Marilyn Molly Brenner, Richard Jessup, Paulette Musca, Lidia M Buchanan, Holly MacFarlane, Lois Nelson, Barbara Buckley, Judith Ann McLeod, Beverly Nelstrop, Clare F. Burtally, Shaheen Morin, Randall R. Neumann, Jennifer Marlene Caley, Sean White, Ronnie Lynn Parada, Lisa Zaida Callaghan, Gail Wigdor, Adam Persaud, Alex Antonio Campbell, Ellen Phillips, David Richard Casiello, Laura Conestoga Chapter Philpott, Russell Castelino, Rebecca Rood, Megan Cesario, Lorie Barnett, Wendy Gail Rooth, Deanne Chamali, Fatima Tuzzahra Bauman, Kelly Michelle Singthong, Jenny Chang, Peter Chae-ho Bloemberg, Cheryl Spencer, Ann Cheeke, Jeanne Button, Angela Lorraine Sponagle, Jessica Chen, Grace (Guohong) Cazzola, Geoffrey Stodulka, Leanne E. Cheng, Raymond Christiaens, Amanda Stubbs, Lisa Chhay, Leang Dale, Danielle Leah Switzer, Barbara Chung, Elizabeth Damm, Emily Teri, Mary Jean Ciccone, Milena C. De Oliveira, Miguel P. Travis, Ellie Cicero, David DiReto, Kyla Williams, Hayley Sara Clement, Anna Krystyna Doan, Miranda L. J. Woods, Wanda Ann Coffey, Judy-Lynne Doerr, Janet K. Yule, Spencer R. K. Coffey, Mark Eagle, Jamie Connell, Janelle Eastman, Benjamin GTA (Greater Toronto Area) Connor, Dale Eckert, Debby Correia, David Soares Edwards, Andrew Afshar, Kamran Costa, Stephanie Fioravanti, Dan John Agostini, Kimberly Croucher, Amy Fleet, Elaine R. Agu, Nkechi Cruz, Christian Allan Geesink, Sonia Ahuchogu, Okechukwu Emmanuel Dang, Gia Oai Patrick Gilchrist, Denise Sylvia Alam, Ashiqul Davies, Gareth David

2013 – 2014 Annual Report 79 Graduating Chartered Insurance Professionals (CIP) Continued

Davis, Roxanne Jarcew, Suzanne Louise McGarry, Danielle De Melo, Melissa M.S. Javoronkov, Dmitry McGuire, Kristen Decker, Michelle Je, Shumann Menachery, Angel Dempsey, Lauren Jellicoe, Lisa Mendes, Bennett R. Denham, Joseph William Jennings, Michelle Miletick, Lana Depante, Minda Jhaveri, Saurin Miljan, Paula Desai, Nikita Jidkov, Vasiliy Mobin, Rehan Dixon, Jill Johnson, Tanisha Mohammad, Ghezal Dixon, Walter Johnson, Glenroy H. Moniram, Samantha Drambalas, Carolyn Kalu Liyanage, Samantha Dimuthu Motwani, Muskaan Sahijwani Drew, Michelle Anne Kamal, Zair Akbar Muizelaar, Kyle Druery, Patricia Ann Kartick, Christine Mullin, Laurie Christine D'souza, Raphael Gerald Kashyap, Ritu Bala Munyuki, Florence Edwards, Mary Kate Kaur, Kulwantjit (Rani) Myung, Brenda Ji Yi El-Farra, Medina Kaushal, Rita Napuli, Don-Pierre Quindipan Emanuel, Kathryn Elizabeth Keegan, Jeffrey Narine, Tribhavan Adam Etkins, Kevin C. Keeling, Bradley John Naz, Nilofer Yasmine Fayyaz, Noor Khamba, Jaspreet Nelson, Kristina Britta Fernandes, Catherine Krasilczuk, Carlos Foster Nguyen, Dianne Fernandes, Keith S. Krauskopf, Byron Nicolas, Antonette Ferreira, Mark Andrew Lamont, Kate Ninalowo, Abi Fisher, Natasha Lancefield, Catherine Novis, Megan Fowler, Lori Jean Lanzon-Holman, Chiah Olomodosi, Judith A. Freed, Dwight Laurin, Kenneth On, Cam Le Galster, Lorne Lawrence, Jennifer O'Sullivan, Kathleen Shannon Geronimo, Vincent M. Lawson, Lauren Oteng, Lisa Gesikowska, Izabela Leblanc, Lisa Marie Owen, Corey Gibson, Lisa Lee, Freddie Owsiany, Susan Gonzalez , Luis Leibiuk, Laura Elaine Pailing, Derek Gopaul, Melissa Leung, Michelle Palos, Leonisa E. Grew, Patricia Jassodra Lewis, Keith Pandya, Heena Ashvin Gupta, Shubham Li, Raymond Boru Papadimitropoulos, Kirsty Hains, Nancy Lo, Katie Shuk Yee Paranirubasingam, Dushyanthan Hall, Jordan Logan, Brett-Anne Parente, Tammy Hammond, Carol Long, Cindy Parshad-Zabdiel, Sahar Hamroll, Madhavi Rao Luft, Dylan Patel, Quinette Harris, Pamela Anne May Luk, Vincent Pavela, Toni Harrison, Mark Edwin Ly, Kevin Peter, Abraham Hassert, Sandra Malfa, Michael Pham, Annie Haws, Katie Mancuso, Derek Philip Poojala, Nisha Narayan He, Ying Manning, Connie Lynn Prospero, Leticia Hernandez, Dolores Marchese, Michael Joseph Puthan Purayil, Abdul Jaleel Hicks, Douglas E. Marinkovski, Snezana Quinlan, Brittany Hinds, Jason Mascarenhas, Michael Radtke, Heather Hitti, Dina Mastrocola, Lesley Raje, Annabel Ho, Steven Matabudul, Neena Ramkissoon, Julia Christine Hodder, Stacey Mather, Sherene R Ramoutar-Ramsawak, Patricia L. Huang, Angela Wen Matovic, Marija Ramsaroop, Lee-Anna Janelle Iankov, Ilian Mawji, Ariff Ramsbottom, Krista Inglis, Frank Lloyd Maybury, Karen Elizabeth Ramsden, Rebecca Dawn Iqbal, Amir Mayer, Peter J. Rankine, Faye Ann-Marie Ivancic, Martin E. McConkey, Karen Rhyno, Tara Janiszek, Edyta McDonald, Daniel Barry Rider, Gord

80 The Insurance Institute of Canada Graduating Chartered Insurance Professionals (CIP) Continued

Rinceanu, Ramona Vasileva, Irina Mauro, Michele Roberto, Jennifer Venasse, Brett McChesney, Blaire Robertson, Justine Vestrocy-Murata, Kelly McLean-Daniels, Dana Rodrigues, Dominic John Vickers, Caitlin Moore, Julia Anicia Rodrigues, Carlton Vieira, Mario Mullan, Dunja Rojas, Fabian Vijayavelkumaran, Yanagan O'hearn, Laura Jane Rompf, Andrew Vladescu, Dragos Palombella, Michael Rosos, Cherry Walker, Marika Parikh, Ketan Ross, Karen Wang, Xiaoning Tina Pickles, Ian Roua, Alina Wangyal, Urgyen Raftis, Brian Roy, Tisha Ward, Lindsay Schiott, Maxine Vanessa Rutherford, Derek Murray Weber, Robyn Seepaul, Vidya Sursatee Saccoccia, Melissa Whitehouse, Andrea Norah Sijercic, Naida Saini, Gurinder Paul Whitmore, Dallas Smith, Mark Samuels, Carlene Wicks, Stephen Stevens, Lee Santiago, Jessica L. Wong, Chui-Ting Szafranek, Monika Sciara, Sephora Wong, Sylvia Yuen-May Trythall, Catherine Seip, Lindsey Wong, Philip Wilmot, David M. Sekhon, Gagandeep Wynter, Tenesha Wilson, Michele Sellar, Sutharsan Yee, Cynthia Shaikh, Samira Young, Sharon E. IADQ (Région de L'Est) Shea, Cory Zabel, Chris Sidhu, Kanwaljit Kaur Zans, Erika P. Audet, Véronique Siu, George Tak Cheung Zhu, Julie Qiulin Bernier, Nicolas Smith, Donna R. M. Zhu, Rui Bouchard, Sylvain Smith, Daliah May Zona, Peter John Dassylva, Chantale Smolders, Mercedes Dufour, Véronique Spackman, Shannon Kendra Hamilton/Niagara Chapter Fortin, Karine Spilar, Brandon Arthur Fraser, Cynthia Stamatovska, Svetlana Beaudin, Kevin Daniel Gagné, Martin Stephens, Letitia N. Brown, Sarah Frances Gilbert, Jérôme Stevenson, Karen Lynn Cuvay, Klinton Paul Laverdière, Emile Stewart, Alistair K. Doleman, Starr Le Houillier, Pascal Strevens, Matthew Thomas Dudas, Peter Roy, Marie-Josée Strutt, David Duliban, Adam St-Pierre, Guy Sturgess, Hugh Robert Duliban, Jason Thomas Tremblay, Sylvie Subissati, Richard Felt, Tara E. Szecsany, Trevor Ferguson, John David IADQ (Région de l'Ouest) Szuty, Elizabeth Furlong, Erin Marie Tao, Maoli (Ted) Garvey, Christina Bailey, Adam Taylor, Carolyn J. Gaudry, Jessica Lynn Bertrand, Linda Tharumalingam, Vignesh Bernard Gaymer, Samantha Esposito, Antonio Thomas, Christine Louise Henderson, Shannon Marie Aber, Imane Thompson, Richard O. Hobers, Rebecca Lynn Ait Lassri, Khadija Thurairasu, Andrew Hunnersen, Jill Anderson, Karine Tigleanu, Constantin Codrut Khan, Mehreen Beaulieu, Éric Tommasone, Michele Giuseppe Killip, Andrew James Becha, Med Amokrane Tsang, Deborah Ann Kitz, Bradley Bélisle, Alexandre tulino, trisha Leckie, Morgan Alexandra Bouchard, Eric Tullio, Anthony Legacy-Doyle, sylvia Brown, Julie Tumkur, Asha Lillico, Amy Brun, Nathalie Vallance, Shane Martin, Michael Robert Cabana, Sophie Vasilchikova, Larisa Mater, Lauren Camara, M'Paly

2013 – 2014 Annual Report 81 Graduating Chartered Insurance Professionals (CIP) Continued

Dion, Marie-Chantal Smolders, Jessica MacEwan, Thomas Alexander William Dobrica, Cristian Nicolae Stam, Maurice Mailing, Kyle Ferguson, Line Zoller, Elizabeth Ann Masse, Steven Fréchette, Arielle McCullough, Michael John Gagné, Simon Ottawa Chapter McGugan, Ian Gaudreau, Jean-François McKenzie, Crystal Lee Gesualdi, Gina Bailey, Jacqueline Muschik, Mary-Lou Guertin, Josée Budd, Lori Ann Neale, Mallory Houle, Annie Dowd, Sara Nixon, Tyler Jabri, Yasmina Eagan, Ashley Piazza, Andrea Jean Johnson, Mike Fernandes, Emilie Resendes, Stephanie L. Kuissu, Jonas Armand Glover, Candis Lee Robb, Melissa Lapierre, Maude Harrison, Michelle Rotar, Monica Livia Laurin, André Jr. Harrison, Jesse Samways, Brian Lepage, Nathalie Kabonetse, Linda Saunders, Donna J. Lepage, Sabrina Lang, Emilie Alexandra Schiepan, Jessica Lessard-Phillips, Vincent McLaughlin, David John Shoulders, James Monette, Françoise McPhail, Jessica Straatman, Heather Jean Morin, Valérie Minkhorst, Diane G. Verzyl, Alison Lynn Ouimet, Marie-Pierre Navarro, Marquise Ziegler, Ronnie James Paquet, Andréanne Nsome Fortune, Marie-Josiane Parent, Sophie Podebry, Lindsey Morgan The Insurance Institute Perrotte, Julien Ricks, Jamie of British Columbia Proulx, Vanessa Schroeder, Jennifer M. Surprenant, Émilie Smith, Nick J. Abraham, Alfonso Garcia Vachon, Catherine Stevens, Donald Alem, Abel Villeneuve, Sonia Stevens, Bradley Anderson, Jessica Tanguay, Isabelle A. Arnold, Tracey Kawartha/Durham Chapter Van Dyk, Benjamin D Au, Jason Tsun-Hin Beagle, Shelly A. Ball, Karen Southwestern Ontario Chapter Beemish, Athina Karolina Batista, Ana Sofia Bigelow, Carolyn Begley, Ryan John Brewer, Jeremy A. Bjornson, Marvin Carl Bellows, Eileen Ambedian, Lisa Blair, Courtney Anne Elise Brown, Lisa C. Armstrong, Matthew Brach, Parmjit Singh Carruthers, Stephen Barth, Amanda Brambleby, Leah Davies, Cheryl Black, Joanne Buiza, Arles Christian Dehal, Sundip Singh Blommaert, Adam A. Cabano, Theresa Ann Fraser, Tyler Boyle, Kathryn L. Cameron, Crystal Graham, Kim Bragg-Kugler, Megan Cander, Melissa Jean Guarini, Rose Burley, Justin Caron, Michael Julien Gutta, Prashanti Colenutt, Jaymie Carr, Stephen Harris, Laura Elizebeth Cronin, Theresa Carter, Rhys Harrison Holmes, Freeman R. Demeter, Steven Castel, Shannon Luo, Yanni Farrow, Colin Mark Catalan, Pedro A. Mallory, Susanne Fletcher, Sarah Chan, Tyler Tai Leung McDougall, Troy Allan Fratarcangeli, Susan Chang, Christopher Douglas Morrison, Trudy Leah Gagne, Eric Daniel Cheng, Aimei Amy Morrison, Laura Virginia Gocan-Scott, Debbie Chin, Susan Murison, Joe Griffith, S Rhianwen Chou, Cheryl Heng Pei O'Connor, Valerie Jacoby, Jennifer Chow, Audrey Reimer, Sara L. Kelly, Shea Churchill Browne, Miguel Andres Rutherfurd, Samantha Kolundzic, Bojan Chute, Lindsay Kaye

82 The Insurance Institute of Canada Graduating Chartered Insurance Professionals (CIP) Continued

Coley, Aaron Parslow, Katharine Anne Magarrell, Alexa Christine Powell Davies, Melanie Passmore, Tara L. Monita, Steve Denton, Spencer Portugal, Andrea Alejandra Nichol, Curtis D. Dickens, Thomas Martin Powell, Saul Ahrens Olcen, Erinn Duffy, Shannon Prasad, Cynthia Peterson, Deise Duarte Duncan, Dara-Lee Dawn Qiu, Hui Rana, Himani Eckert, Jamie Rai, Livleen Reznik, Lisa Elhalhuli, Angie Ridley, Norman F. Rondeau, Darren James Esposito, Anthony Frank Rust, David Kenneth Sahaidak, Christopher A Fitch, Edward Schneidmiller, Mervin Dale Taronno, Sandy Fitzgerald, John Dennis Sharma, Lalitha Tidsbury, Keri M. Gerak, Sherri-Ann Shauntz, Adam Zacharias, Lee-Ann Ghaug, Amanprit Slade, William Gill, Sheila Rose Steeves, Julia Morgan The Insurance Institute Gojevic, Jessica L. Stein, Peter Matthew of New Brunswick Grant, Chari L. Stewart, Clare Guerrero, Jo Ann Stewart, Pamela Allen, Kelly Jean Hansen, Heather Leanne Stonkus, Alexander Charles Alward-Warren, Shelley Harper, Jacqueline Dyane Suh, Susan Anderson, Kristi Harris, Delwen Tam, Kelly Arseneault, Kerry Lynn Hawk, Sarah Ugandeeva, Daria Chedore, Stephen Hon, Tiffany Erin Urquhart, Ian Murray Comeau, Marcel Huopalainen Stephenson, Michelle Valle, Brooke Ellen Cormier, Janique Natacha Jackson, Geraldine Vestergaard, Keely Ann Deuville, Karen Francine Johnson, Barbara Rae Vickers, Brittany D. Fougere, Natasha E. Jones, Graeme Wang, Jiong Gang Gibson, Kurt Jones, Christina Wang, Clarisa Wen Li Harrison, Simon Katinic, Josipa Warkentin, Andrew John Hartling, Heather Leanne Kaur, Manpreet Wen, Ping Judy Hicks, Gail C. Koh, Timothy Williams, Shannon Hutchings, Katherine L. Krzywicki, Sara Ellen Wolfe, Stephen Lattie, Robyn Dorothy Laakmann, Riana Wong, Kim Gim Foon LaTulippe, Andrea Laurel, Dino Xin, Yu Cong Lily Lewis, Shelley R. Leung, Connie Yau, Stephanie MacGillivray, Catherine Leupen Irvine, Lauren Youosfi, Shekib Mazerolle, Andre Joseph Lewis-Fears, Kelly Nadine Yu, Richmond McDonald, Jody Lynn Li, Emily Yuan, Cynthia Xin McLeod, Shawn Reid Lien, Mai Yung, Fiona Sze Ting Mott, Melissa Anne Lin, Lilibeth Mirasol Zhang, Jacqueline Q. Murray, Tanya Liu, Rinawati Zhou, Amanda Bi O'Donnell, Kevin Greg Lively, Braden O'Neill, Keith Stanley Lockyer, Linda Marlene The Insurance Institute Osmond, Brent Kell Matheson, Gelareh of Manitoba Price, Jill Helena McCormack, Lira Laporte Rideout, Pamela McKenzie, Melissa Katherine Comte, Joanne Robichaud, Kimberly Dawn McLeod, Robert Alexandar Coughlin, Matthew Rocca, Karen P. Megson, Emma Elliott, Catherine Genova Secord, Gordon Mills, Adam Philip John Ethier, Annette Simpson, Stacey Amanda Misewich, Kailyn Rose Hewitt, Angella Smith, Jillian Sally Mitchell, Leann Jaswal, Rahul Stevens, Candice Murray, Elizabeth Anne Klassen, Sharon Syme, Louise Ann Ormond, Dawn D. Krahn, Mark D. J. Trites, Tyler James Park, Joshua Lohnes, Jennifer

2013 – 2014 Annual Report 83 Graduating Chartered Insurance Professionals (CIP) Continued

The Insurance Institute Sotto, Marvin The Insurance Institute of Newfoundland & Labrador Sullivan, Pamela J. of Saskatchewan Sullivan, Lana Boland, Melissa D. Taskey, Hailey Ermel, Kristin Maria Chafe, Heather Thapliyal, Prakriti Fluter, Tricia Cheater, Jeremy George Tranberg, Jennifer Harrigan, Angela Foran, Matthew Wankhade, Anita Kwasny, Keary Pickett, Gina Wasieczko, Christine Ann Larsen, Edna Pomeroy, Laura K. Yaghi, Krystle Salena McCann, Krista Zillman, Harry Karl Meacher, Shaun Adrian The Insurance Institute Robertson, Mellissa of Northern Alberta The Insurance Institute Schulz, Leanne of Nova Scotia Sombach, Heather L. Alami, Nahhid Taschuk, Robert Edward Andrews, Felicia Marie Bardsley, Heidi Lynn Tremblay, Wayne Barry, Mamadou Oury Bragg, Shannon Kathleen Vass, Jeffery G. Baumgartner, Barrett Dale Campbell, Catherine Jane Whipple, Chrystal H. Beller, Matthew Allan Coghlin, Heather L. Williams-Gordon, Alicia Benjamin, Leor Dash, Bradford Karl Woloshyn, Jordan Carducci, Ashley Drew, Elizabeth Wrishko, Cindy Lisa Chauhan, Yuvinder Singh Dunn, Matthew John Cheung, Vivien Man Wai Evans, Dawn Nicole The Insurance Institute Chiza, Barnabas Gallant, Sylvia of Southern Alberta Chong, Steven Gillis, Barbara L. Cooper, Colleen Michelle Hartlin, John Alden Bailey, Anita Day, Kevin Christopher Heydenrych, Pieter Walter Bartlett, Lori Ann Domaradz, Jakub Hilton, Heather Ann Bousfield, Joy Gagnon, Nicholas Hynes, Siobhan Leigh Chana, Nirmal Gallimore, Brian Iyoupe, Shelly Lynn Cheema, Lakhbir Geddes, Glenda LeBlanc, Melissa Ann Chiu, Cindy Hicks, Donna Marren, Khala Alyse Chrapko, Daniel Terrance Hoblyak, Nicole Morgan-Westall, Joanne Lynn Dawe, Andrew Michael Hordyski, Carter Charles Murray, Denise Marie Deb, Dola Hurd, Daryl Nixon, Michelle Anne Deshane, Patrick Johnston, Sarah Pelrine, Diana L. Dunstan, Mark J. Kilduff, Desiree Rice, Katie Ann Finkbeiner, Cory Leong-Seah, Ken Sawler, Bonny S. Gauthier, Julie Ann Mackenzie, Sarah Nicole Scallion Whiston, Kara-Lynn Gilani, Hasaan A. Mahoney, Christopher Stade, Sean Anthony Patrick Goldspink, Sherry A. Maslyk, Shaun Tarrant, Brenda Gough, Darren McDermott, Mark Tough, Carolyn J. Goundry, Linda Morse, Diana Elizabeth Trimm, Amber Nicole Hales, Tracy L. Namubiru, Irene White, Rebecca Hannaford, Dan Ndebele, Sithembinkosi Hawkins, Christopher Nelson, Sherry The Insurance Institute of Prince Hawthorne, Courtney Nordstrom, Simone Edward Island Hula, Katerina Pepin, Angela Marie Hutchinson, Rhonda Lynn Ramaswamy, Asha Docherty, Kendall Jariwala, Binita Robinson, Kyle J. Johnston, Shawna Lee Johnson, Kyle Schott, Leanne Smith, Rudy Kennedy, Robyne T. Sichkaryk, Christy Thomas, Regan Lynn Kouri, Jennifer Skowronski, Leah C.

84 The Insurance Institute of Canada Graduating Chartered Insurance Professionals (CIP) Continued

Krpan, Marijana Philps, Kim Truong, Amy Leuty, Regina Prentice, Wanda May Unger, Lyndon Bernt Lohnes, Darren Keith Ray, Rosario Walker, Grant Thomas Lunt, Stacey Lynn Mary Short, Raymond Michael Weber, Steven Andrew MacDonald, Heather Silas, Pradeep Wirsche, William Nolan MacDonald, Candace Steinley, Larissa C. Wong, Chris Mah, Fawn Diana Suchlandt, Emma Wong, Livia McInnes, Pennie Esther Sutherland, Ian Thomas Zeng, Cynthia Nan McLaughlin, Tracy Ann Tait, Rachel Noble-Smith, Timothy David Tetrault, Alain R. Parker, David Bruce Thornton, Sabrina Paul, Michelle Timmermans, Chantelle L.

2013 – 2014 Annual Report 85 Associated Local Institutes and Chapters

The Insurance Institute of Canada Insurance Institute of Ontario L’Institut d’assurance 18 King Street East, 6th Floor GTA (Greater Toronto Area) de dommages du Québec Toronto, ON M5C 1C4 18 King Street East, 16th floor 1650 - 1200, avenue McGill College Telephone: (416) 362-8586 or 1-866-362-8585 Toronto, ON M5C 1C4 Montreal, QC H3B 4G7 Fax: (416) 362-2692 (416) 362-8586 (514) 393-8156 www.insuranceinstitute.ca Fax: (416) 362-8081 Fax: (514) 393-9222 [email protected] [email protected] [email protected]

The Insurance Institute Cambrian Shield Chapter Edifice Le Delta 1 of British Columbia c/o 18 King Street East, 16th floor 1300 - 2875, boul. Laurier 1110 - 800 West Pender Street Toronto, ON M5C 1C4 Sainte-Foy, QC G1V 2M2 Vancouver, BC V6C 2V6 1-866-362-8585 (418) 623-3688 (604) 681-5491 Fax: (416) 362-8081 Fax: (418) 623-6935 Fax: (604) 681-5479 [email protected] [email protected] [email protected] Conestoga Chapter The Insurance Institute The Insurance Institute 101 - 515 Riverbend Drive of New Brunswick of Northern Alberta Kitchener, ON N2K 3S3 101 - 1010 St. George Boulevard 204, 10109 - 106 Street NW (519) 579-0184 Moncton, NB E1E 4R5 Edmonton, AB T5J 3L7 Fax: (519) 579-1692 (506) 386-5896 (780) 424-1268 [email protected] Fax: (506) 386-1130 Fax: (780) 420-1940 [email protected] [email protected] Hamilton/Niagara Chapter 1439 Upper Ottawa Street, Units 4 & 5 The Insurance Institute of Nova Scotia The Insurance Institute Hamilton, ON L8W 3J6 250 Baker Drive, Suite 220 of Southern Alberta (905) 574-1820 Dartmouth, NS B2W 6L4 1110 Canadian Centre - 833 4th Avenue SW Fax: (905) 574-8457 (902) 433-0070 Calgary, AB T2P 3T5 [email protected] Fax: (902) 433-0072 (403) 266-3427 [email protected] Fax: (403) 269-3199 Kawartha/Durham Chapter [email protected] c/o 18 King Street East, 16th Floor The Insurance Institute Toronto, ON M5C 1C4 of Prince Edward Island The Insurance Institute 1-866-362-8585 (Re-routed) of Saskatchewan Fax: (416) 362-8081 18 King Street East, 6th Floor 310 - 2631 28th Avenue [email protected] Toronto, ON M5C 1C4 Regina, SK S4S 6X3 (902) 892-1692 (306) 525-9799 Ottawa Chapter Fax: (902) 368-7305 Fax: (306) 525-8169 300 - 1335 Carling Avenue [email protected] [email protected] Ottawa, ON K1Z 8N8 (613) 722-7870 The Insurance Institute The Insurance Institute of Manitoba Fax: (613) 722-3544 of Newfoundland and Labrador Inc. 303 - 175 Hargrave Street [email protected] 151 Crosbie Road, Level 3, Chimo Building Winnipeg, MB R3C 3R8 St. John’s, NL A1B 4B4 (204) 956-1702 Southwestern Ontario Chapter (709) 754-4398 Fax: (204) 956-0758 101 - 200 Queens Avenue Fax: (709) 754-4399 [email protected] London, ON N6A 1J3 [email protected] (519) 432-3666 Fax: (519) 432-5919 [email protected]

86 The Insurance Institute of Canada Notes

2013 – 2014 Annual Report 87 2013/2014 The Insurance

PROFESSIONAL DESIGNATIONS The Insurance Institute of Ontario th Chartered Insurance Professional (CIP) 18 King Street East, 16 Floor Toronto, ON M5C 1C4 Institute of Canada Fellow Chartered Insurance Professional (FCIP) Toll-free: 1.866.362.8585 Phone: 416.362.8586 CERTIFICATE PROGRAMS Fax: 416.362.1126 Advanced CIP www.insuranceinstitute.ca [email protected] Annual Report ACORD Certified Expert Adjusters’ Training & Education Series Associate Customer Service General Insurance Essentials (GIE) Instructor Certification Rehabilitation Benefits Administration Risk Management Certificate

INSURANCE LICENSING & CE CREDITS Brokers & Agents Independent Adjusters Life Licensing (LLQP/Accident & Sickness)

PROFESSIONAL DEVELOPMENT Business/Management Insurance/Technical Interpersonal/Communications