REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTANT SERVICES)

Country: Republic of Name of project: Corridor X Highway Project Sector: Transport Consulting services: Preparation of Study: Gender in the Transport Sector, Republic of Serbia Project ID No: P108005 Expressions of interest no: CORRX-CS-WB-GTS

In 2008 the Government of the Republic of Serbia (“GoS”) committed to completion of the core road infrastructure on Corridor X. To this end, the GoS asked the International Financing Institutions: International Bank for Reconstruction and Development (“IBRD” or “the Bank”), European Bank for Reconstruction and Development and European Investment Bank for financial support for completion of Corridor X links from Nis to Bulgarian and to Macedonian border. The Project total estimated cost is 1.3 billion EUR, including design preparation and land acquisition that have been financed by the Republic of Serbia.

The Republic of Serbia has received financing in the amount of 310,2 million EUR from the IBRD toward the cost of the Corridor X Highway Project, and intends to apply part of the proceeds for consultant services Preparation of Study: Gender in the Transport Sector, Republic of Serbia.

The Republic of Serbia is represented by the Project Implementing Entity, acting as the Contracting Authority Koridori Srbije d.o.o. (“KSDOO” or “the Client”).

The main objective of this assignment is to support the Government to: i) understand gender patterns in transport sector and how this compare to EU countries; ii) enhance its transport service provision so to ensure that it offers services that incorporates the needs of both women and men and particularly of the former into the design and delivery of its transport operations; and iii) create better access to employment opportunities for female candidates and staff, improve their workplace advancement into and raise the number of women employed in the sector at all levels. The Consultant will produce the Gender Equality in Transport Study, and help the to incorporate the key findings and recommendations into the development of the Transport Strategy of the Republic of Serbia, and its Action Plan planned for 2019.

The Assignment is structured in the following components: 1) Data Collection and Analysis, 2) Recommendations, workshops and the national and company-level action plans and 3) Training and Capacity Building.

The requirements for the services are fully identified in the attached Terms of Reference (ToR).

The period for Consulting Services, in its various phases and stages is expected to be approximately 7 months, until end of September 2019.

The Client now invites eligible consultants to indicate their interest in providing the services. Interested consultants must provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. In order to determine the capability and experience of Consultants, the information submitted should include the following:

1. Company/group of firms’ profile, organization and staffing (max. 2-4 pages). 2. Details of previous project experience or similar assignments particularly undertaken in the previous five years, including information on contract value, contracting entity/client, project location/country, duration (mm/yy to mm/yy), expert months provided (if different from duration) , main activities, objectives. 3. CVs of Permanent staff who could carry out the services detailing qualifications, experience in similar assignments, particularly assignments undertaken in the previous five years, including information on contracting entity/client, project location/country, duration (mm/yy to mm/yy), expert months provided, assignment budget, main activities, objectives.

Consultants may associate to enhance their qualifications by forming joint ventures or consortia. In the case of joint venture or consortia, the lead partner should be identified along with other partners.

1/20 A Consultant will be selected using CQS (Selection Based on the Consultants’ Qualifications) method in accordance with the procedures set out in the World Bank's Guidelines: Selection and Employment of Consultants under IBRD Loans and IDA Credits & Grants by World Bank Borrowers (January 2011, revised July 2014).

The highest-ranked Consultant shall be asked to submit a combined technical and financial proposal and, if such proposal is responsive and acceptable, be invited to negotiate a contract.

The evaluation criteria are as follows:

1. Firm’s previous experience in similar assignments i.e. Gender in the Transport Sector (65 %) 2. Firm’s general experience in gender issues and studies (20 %) 3. CV of the Permanent staff in accordance with the corresponding requirements for Key Experts listed in ToR (15 %)

Interested consultants may obtain further information at the address below during office hours 10:00 to 15:00, local time (GMT +1).

Complete set of documents, including CVs, must be in English and shall not exceed 30 pages.

Expressions of interest must be delivered by e-mail to the address below by February 12, 2019, 10:00 hours local time (GMT +1). Please indicate in the email subject and on the cover page of the Expression of Interest the full title of the Services.

There will be no public opening of the expression of interests. All candidates which submitted the expression of interest will be provided with the Minutes of opening.

Koridori Srbije d.o.o. 21 Kralja Petra Street, 11000 , Serbia Tel: +381 11 33 44 174 E-mail: [email protected], Web site: www.koridorisrbije.rs

2/20 TERMS OF REFERENCE

Gender in the Transport Sector: Republic of Serbia

I INTRODUCTION

1. The Republic of Serbia is committed to advance gender equality as a prerequisite for sustainable development, peace and security, to ensure equal opportunities for women and man and to leave no one behind. In the continuous effort to ensure sustainable progress and to enhance impact of Government policies, programs, measures and activities in advancing gender equality, Government of Republic of Serbia has established Coordination body for Gender Equality (CBGE) in 2014. This national, multisectoral mechanism is reflecting Serbia’s high political commitment to tackle gender inequality as it is led by the Deputy Prime Minister and the Minister of Construction, Transportation and Infrastructure, and is coordinating all government efforts towards achieving full equality of women and man.

2. Gender Equality in Transport Sector is a relatively unexplored field in the country. The Coordination Body for Gender Equality (CBGE) and the Ministry of Construction, Transportation and Infrastructure (MCTI) are considering ways to raise the issue of gender equality in transport in the Republic of Serbia. This area has significantly evolved globally over time, and the Government of Serbia would like to systematically approach the issue by developing appropriate strategic document which will define general and specific measures for the improvement of gender equality in transport in the country.

3. The Government of Serbia (or the “GoS”) wishes to engage a Consultant (“the Consultant” hereinafter) to undertake a comprehensive gender study (“the Assignment”) with a goal to support the Government to: i) understand gender patterns in transport sector and how this compare to EU countries; ii) enhance its transport service provision so to ensure that it offers services that incorporates the needs of both women and men and particularly of the former into the design and delivery of its transport operations; and iii) create better access to employment opportunities for female candidates and staff, improve their workplace advancement into and raise the number of women employed in the sector at all levels. The Consultant will produce the Gender Equality in Transport Study, and help the GoS incorporate the key findings and recommendations into the development of the Transport Strategy of the Republic of Serbia, and its Action Plan planned for 2019.

4. The Assignment will be funded by the Government of Serbia. In this assignment the Consultant will work closely with and report to the CBGE and the MCTI. The World Bank works with its counterparts to support the promotion of gender equality through its projects and policy dialogue activities. The Bank will be providing advisory support

3/20 to the CBGE and the MCTI to ensure that the study methodology is sound, and the findings are informed by international good practices.

5. The benefits of this Assignment are expected to be notable as the findings will be incorporated into the Transport Strategy of Serbia, which the Government will be preparing in 2019. Also, as there are no other studies of similar scope and nature in the Western Balkans, the findings will be of great benefit for the region and beyond.

I. A. Gender Equality and Transport – Key Issues

6. Although transport sector projects may at first appear to benefit everyone equally, women and men experiences with transport systems differ, particularly when related to their safety, personal security, reliability, affordability and accessibility. For example, sexual harassment in can curtail women’s mobility and employability and can reduce their earning options. Harassment while walking down the street or travelling on a bus or train is often exacerbated by the inadequate lighting, inadequate carriages or lack of suitably trained security personnel. As the experience across the world shows, lack of safe transport options can translate into girls missing schools, women not looking for jobs far away from homes, giving up their jobs or being unable to access health or childcare services.

7. Transport patterns disaggregated by gender indicate that women and men use transport differently in terms of purpose, location, time and mode of travel. Women’s travel generally consists of more frequent trips, often for shorter distances - referred to as ‘trip chaining’ (i.e. collecting children at school, accompanying an elderly person to the hospital, going to the market, etc.) while men make less frequent and more direct trips, mainly to and from work. Men tend to do more peak travelling than women, when service provision is relatively better, and women - more off-peak trips during the day, when transport services are less frequent.

8. Different transport modes present different challenges for women and men users. For example, whilst there has been quite some research done on gender aspects of mobility in public transport, not much attention has been paid to how traditional taxi and ride- hailing industries serve women’s and men’s transportation needs. Besides mobility, these industries potentially are a source of employment for women (and men). However, women’s ability to become drivers is often held back by a range of barriers including financial (to buy or rent a car), social (assigning driving roles to men) as well as concerns over personal security. Proportion of women Uber drivers is over 20 percent in Canada and the United States, which together account for 75 percent of all women drivers globally who drive with Uber.

9. The affordability is another aspect with an important gender dimension. In many countries the system of uncoordinated flat ticket fares charging per line

4/20 disproportionally affects women: as women generally have lower cash incomes and less decision-making control over household financial resources, they have limited affordability for public transport services. Given women’s gender roles and associated travel patterns that require them to make shorter, more frequent journeys with multiple stops, they are likely to face higher costs by using public transport with ticketing systems that charge flat rates per line/per journey.

10. It is not just the transport services that women and men experience differently but also its physical infrastructure. For example, due to concerns over safety and personal security in underpasses, women and girls often have to resort to crossing the roads that do not have pedestrian overpasses exposing themselves to risks of injury and even death. Physical design of roads should take into consideration women’s and men’s needs by adopting a traffic management approach that is safer and more compatible with walking and cycling, e.g. safer road crossings, traffic-calming devices such as road humps, etc.

11. Women and men have a different road safety profile, which is partly accountable for the differences in their road safety outcomes: males are almost three times as likely to be killed than females during a road traffic crash. At the same time, whilst more males than females are killed in road crashes in absolute terms, the highest female casualties happen amongst pedestrians and passengers whereas larger percentages of male deaths occur amongst drivers of motor vehicles. It is important to consider and integrate diverse needs and concerns of all types of road users including the most vulnerable, in particular, women, children, elderly and disabled into the planning, design and operation of roads.

12. At the same time, it is important to recognize that women are not homogenous group and they experience transport differently due to their differences in their socio- economic status, health, education, race, ethnicity, religion, age, geographical location or sexual orientation. For example, the experience of a woman in rural area is likely to be qualitatively different than that of a woman in a city with options for urban transportation. Roma women are likely to face double disadvantage on the bases of sex and ethnicity that non-Roma woman.

13. Globally, transport remains one of the most male-dominated sectors of the economy. For example, just 22% of the transport sector workforce of the European Union (EU) is female in comparison with an overall female employment rate of 46% in the EU. There is a pronounced division throughout the sector between the types of occupations carried out by women and men. Women tend to work in administration, sales, catering and cleaning, which are also often the lowest paid. Throughout the sector, the most common issues that typically impede women’s access to employment include: legal barriers preventing women from accessing some transport occupations, ‘soft’ factors such as perceptions and gender stereotypes; the prevalence of a male-dominated working culture in many transport companies, inflexible and generally unattractive

5/20 terms and conditions of employment, workplace health and safety issues, and lack of clear career trajectories and opportunities.

14. It is also worth noting that lack of women in the sector and lack of gender-sensitive services often reinforce each other. Participation of women in the sector as drivers, engineers or leaders remains low. As a result, transport services remain heavily male- dominated, which contributes to women’s voices as transport users not being heard, with often little incentives for transport services to respond to particular needs of women service users or responding to their needs without consulting women to understand their needs. Employing more women in the transport sector can lead to more inclusive transport service development.

15. Applying a gender perspective to transport projects can positively benefit not only its users but also service providers. For example, addressing the needs of all users broadly correlates with improved company performance: service providers can record benefits in terms of revenue generation and operational efficiency when they provide a customer-focused service, which is gender-sensitive. Transport is most efficient and produces full economic benefits when operating at near capacity and is least efficient when there is low usage. High usage can be achieved if a service provider adopts a customer-focused approach by accommodating the needs of its diverse passenger base covering both women, men, boys and girls.

16. The public value of gender-sensitive services cannot be underestimated either. Societal benefits arising from providing better access to employment opportunities and other services (e.g. health and education) for women and men belonging to different socio- demographic groups such as the elderly, youth, those in rural areas or people living with disabilities is self-evident. Enhanced customer service in the transport sector also results in less private (cars, unofficial services) and more public transport usage, which contributes to reducing traffic congestion, enhanced safety and improved environmental outcomes.

17. The Consultant is expected to take into consideration all the above key issues and any other pertinent aspect that the Consultant and the GoS may deem necessary into this Assignment at all stages: design of study methodology, analysis of the findings and reporting.

I. B. Gender Equality in Serbia

18. The Coordination Body for Gender Equality (CBGE) has been coordinating and monitoring the implementation of the National Strategy for Gender Equality 2016-2020 and its first Action plan 2016-2018 that has been developed in cooperation with all relevant governmental institution, local self-government and civil society. Strategic orientation and activities envisaged in the action plan are aiming to challenge gender stereotypes and patriarchal norms and advance gender equality by implementing policy

6/20 and measures on equal opportunities, and to introduce gender mainstreaming in the policy adoption, implementation and monitoring process at all level of governance.

19. Serbia has adopted the Law on the Prevention of Domestic Violence and amended the Criminal Code, making sexual harassment and stalking criminal offenses. As the only country outside the European Union, Serbia has created the Gender Equality Index, with the support of the European Institute for Gender Equality, which allows for comparisons of the results with those of the EU. This instrument measures gender equality in six domains (money, work, knowledge, health, time and power) and two subdomains (increasing inequalities and violence against women).

20. Also, Serbia has mainstreamed gender into its national budget in a systematic and sustainable manner. Political endorsement for Gender Responsive Budgeting (GRB) introduction have been ensured from the highest political level: from the Deputy Prime Minister and Minister of Finance office. GRB has been introduced in planning, execution and reporting on the budget at all levels of governments with amendments to the Budget System Law in 2015.

21. The European Commission has approved an IPA funds- gender component prepared by the Coordination Body for Gender Equality in cooperation with the Ministry for European Integration and UN Women, with the support of the EU Delegation in Serbia. The project "Key steps towards gender equality in Serbia" has started and is aimed at inclusion of a gender perspective in strategic planning and programming of EU funds, development of administrative and technical capacities and support to women's economic empowerment.

I.C. Gender equality in Transport in Serbia

22. Gender gaps are observed in terms of both job quantity and quality in Serbia. In 2017 39.7% of women were employed as compared to 54.2% for their male counterparts1. Women earn less than men in Serbia: gender pay gap is at 16% in this sector in favor of men. Some groups face more profound barriers than others due to their socio- economic profile. For example, Roma women face multiple discrimination on the basis of sex and ethnicity, with greater challenges to access education, health care services and employment opportunities.

23. Women consist of 21% of employed individuals in transport and communication in Serbia as compared to 79% for men. These figures are in line with EU figures reported earlier. Globally, women tend to be over-represented at certain levels and in occupations, such as administration and HR and fewer of them occupy roles, such as, engineers, equipment operators, drivers or managers. Barriers to female employment

1 1 National Statistics Office of Serbia

7/20 in the sector are often exacerbated by cultural stereotypes that identify transport jobs as ‘men’s work.

24. Although there are more women than men at the tertiary level (56%; 2016/17), there is a segregation in terms of subject choice. For instance, 73% of tertiary students graduated from health and welfare are females compared to 27% for males, while 37% of women did so from engineering, manufacturing and construction courses compared to 63% for males. In EU, on average the proportion of women graduates in tertiary education in engineering, manufacturing and construction is 27% as compared to 73% for males ranging from high 39% in Poland to low 18% in Luxembourg2. Interestingly, out of all 33 European countries for which data was available, the former Yugoslav Republic of Macedonia performs the best with 41% of females of all graduates in engineering, manufacturing and construction.

25. The information on the barriers of women’s (and men’s) access to transport is very scarce, if any, in Serbia. According to one of the gender assessments done in Serbia 3, the inadequate provision of public transport services that connects villages to the main cities prevents rural women from accessing specialized health care centres in Serbia.

II. OBJECTIVES

26. The ultimate goal of the study is to help the Government of Serbia i) understand gender patterns in transport sector in Serbia and how this compare to EU countries; ii) enhance transport service provision so to ensure that it offers services that incorporates the needs of both women and men and particularly of the former into the design and delivery of its transport operations; and iii) create better access to employment opportunities for female candidates and staff, improve their workplace advancement and raise the number of women employed in the sector at all levels.

27. To support the above goal, this Assignment aims to i) identify gender differences in the use and access to and safety of transport infrastructure and services and, where possible, analyze historical trends ii) analyze road safety statistics from a gender perspective, assess progress with implementation of gender focused road safety action plan adopted in 2016, and draw conclusions iii) assess the extent and the nature of women’s labour force participation in the sector iv) identify and recommend operationally relevant projects, activities, and policies that will support the Government to integrate them into the Transport Strategy of Serbia and its Action Plan, and iv) train the key staff of the CBGE, Ministry, and the selected transport service providers to build their capacity to implement the Strategy and its Plan.

2 Data extracted from European Statistical Office (Eurostat). 2016. Data includes all EU countries except for and several other non-EU countries from Europe 3 Dokmanovic, M. (2016), Gender Analysis of Serbia. http://europa.rs/files//Gender_Equality/Gender-Analysis- Serbia-dec-2016.pdf

8/20 28. The study will cover all key transport sub-sectors, e.g. road, rail, air and water transport as well as traditional taxi and ride-hailing industry with a particular focus on public transport.

III. SCOPE OF SERVICES

29. The Assignment is structured in the following components:

 Data Collection and Analysis  Recommendations, workshops and the national and company-level action plans  Training and Capacity Building.

30. These components are discussed in detail in the following sections.

III.A. DATA COLLECTION AND ANALYSIS

31. The study will collect primary data through both qualitative and quantitative data collection methods and include the following steps: i) interviews with the key staff of the MCTI, the CBGE and other key stakeholders ii) focus group discussions with transport users iii) a survey of transport users iv) focus group discussions with the staff of the selected transport operators, and v) workplace audit of physical infrastructure of some of the key representative transport companies. The study will conduct secondary data research to analyze available transport statistics and benchmark regional and international good practices.

32. Interviews with the key staff of the Ministry, Coordination Body for Gender Equality and other primary and secondary stakeholders: The Consultant will conduct interviews with the key staff of the CBGE and MCTI to understand their expectations from this study, and their priorities and deadlines. The Consultant will also conduct interviews with the management of the selected transport operators to understand their HR culture, operating model and business challenges; identify where there are opportunities for improving services and increasing the number of women. The Consultant will also conduct interviews with a number of secondary stakeholders (e.g. women’s groups, vocational school/s and higher educational institutions that prepare graduates for the sector, any development agencies working to advance the gender equality agenda in the transport sector in Serbia, if any) to understand their views on the current state of transport services from the point of view of gender, and the challenges and opportunities of employing women.

33. Focus Group Discussions (FGDs): focus groups will be undertaken both with groups of women and mixed groups of women and men. Focus groups will provide key information on the types of issues affecting women and men using transport and the

9/20 factors that influence their travel decisions. The FGDs with users will be the first phase of the data collection since the findings will be used to design a structured questionnaire for the survey with users. The FGD findings will also be used to interpret the survey results. This ‘triangulation approach’, e.g. validating data through cross verification of quantitative and qualitative sources will enable the study to produce a full understanding and comprehend the gender dimension of transport services. The criteria for selecting the groups should ensure the participation of women and men from different income, age and vulnerable groups (minimum, but not limited to single mothers, Roma women, women with disabilities) and from different parts of Serbia. Participants should include those using public transport/taxi and those who do not. Each group size should range from 6 to 10 participants. The Consultant will propose the optimal number of FGMs and the criteria for selecting the participants for the review and approval of CBGE and the MCTI.

34. A survey of transport users: the goal of the survey is to obtain the assessment of the transport service users, both females and males, towards the level of service provided on different modes of transport in Serbia. The survey will be structured interviews with open-ended questions; subjects will be randomly chosen, and interviews will cover all key types of transport services (within city, inter-city, regional, local) in different parts of Serbia. As a minimum, the questionnaire will collect socio-economic data of the interviewees and their views on the accessibility, reliability, affordability, safety and personal security, and comfort and satisfaction of transport. The questionnaire will also allow for obtaining the views of the interviewees on possible improvements through an open-ended question. The Consultant will develop a draft questionnaire, both in English and Serbian, for the review and approval by the CBGE and the MCTI, which will then be piloted and improved before its deployment. In the Expression of Interest (EoI), the Consultant can propose modified sequence and/or the methodology of the data collection phases for the consideration and approval by the CBGE and the MCTI.

35. Focus group discussions with the selected staff of the transport operators: the goal of the FGDs with this group are twofold: i) to gauge their reaction to the findings of the user FGDs, understand their perceptions about the quality of transport service currently being offered, and seek their views on how to improve services ii) understand their views of the challenges that women face in getting the jobs (e.g. perceptions and gender stereotypes, male-dominated working culture, terms and conditions of employment, workplace health and safety issues, lack of clear career trajectories) in the sector, and identify actions that the companies may want to put in place to create better access to employment and related training opportunities for female candidates and staff, and to raise the number of women employed at all levels in the sector. Acknowledging that it will not be possible to organize focus groups with all the transport providers across the country, in consultation with the CBGE and the MCTI the Consultant will select the key representative service providers (e.g. Srbija Voz, GSP Belgrade, Air Serbia, Yugoslav river shipping company (JRB), one of the biggest Belgrade taxi unions, and a number of inter-city and regional train and bus companies).

10/20

36. The Consultant will analyze the road traffic data from a gender perspective to understand the road safety profile of men and women. The Consultant may want to use the UN Global Plan for the Decade of Action for Road Safety (2011-2020) or the “Safe System” approach4 as a framework to explore if and how gender is considered in the planning, design and implementation for road safety in Serbia. The Consultant will review the Road Safety Strategy of Serbia 2015-2020 and the associated gender focused action plan and work closely with relevant road authorities to understand their current awareness and capacity to integrate gender considerations into their operations. Due to their distinct vulnerabilities, the Consultant will also cover other vulnerable groups of road users, e.g. children, elderly and disabled.

37. Benchmarking regional and international good practice: The goal of the benchmarking is to understand what represents ‘good’ practice on gender-sensitive transport service and employment practices in the sector. The Consultant will look at and analyze the standards that have been set by other companies and countries in the sector globally but with a focus on EU countries. The benchmarks will be chosen on the basis of desk research and outreach to these companies (if data is not readily available). Once the study has established baseline performance of Serbia, the Government can benchmark its performance against the EU.

38. Audit of physical infrastructure: The goal is to assess whether physical infrastructure of the facilities of the transport companies’ inside and outside their premises (workplace, terminals, stations etc.) meet the needs of both their female and male employees and customers. This will include an assessment of the companies’ facilities, e.g. whether they provide separate, hygienic toilets including sanitary dispensing and disposal, showers, changing and resting rooms; adequate lighting in and around the vicinity of transport services, etc.

39. The Consultant will analyze the results of the survey, FGDs, individual interviews and the audit and prepare an Analytical Report.

4 The UN Plan for the Decade of Action serves as a guiding document to reduce the forecasted level of road fatalities by stepping up activities at national, regional and global levels and it offers a good framework to consider how gender considerations can be incorporated into its activities, whilst the “Safe Systems” approach advocates for the integration of core management elements and action areas to create a safe mobility system for all taking into account the built environment and how it affects travel choices and behaviors of all users, men and women of different socio-economic and demographic characteristics, is ultimately a gender-sensitive approach.

11/20 III. B. RECOMMENDATIONS AND WORKSHOP AND THE NATIONAL AND COMPANY-LEVEL ACTION PLANS

40. The Consultant will provide recommendations, based on the findings of the earlier phase, on how to include the needs of both women and men into the design, delivery, monitoring and evaluation of transport services, and how to promote women’s employment and advancement in the sector. The recommendations will be culturally sensitive, appropriate for the context and the country’s budgetary capacity. The recommendations will be sorted by the priority, an estimated cost, and a performance indicator/s to monitor the progress. The recommendations should be prepared and structured in a way to be easily incorporated into the Transport Strategy of the Republic of Serbia, its part dealing with the gender equality in transport sector and its Action Plan.

41. The Consultant will organize workshops with the key members of the Ministry, the CBGE and the selected staff of the key transport service providers and other key stakeholders in the country from academia, non-governmental sector and international development agencies in the country to present and validate the recommendations and identify ways forward for their practical implementation. The workshops will also be an opportunity to enhance the participants’ awareness of the importance of advancing gender equality in the sector and explain the business rationale for promoting gender equality in the sector. The plan for Workshops and Dissemination should be part of the consultant proposals, where it is envisaged that several working workshops will be done during the course of the works with one final for Study Dissemination. CBGE will help the Consultant to invite the relevant counterparts to the workshop.

42. The Consultant will fine tune the recommendations and develop a Gender in Transport Sector Action Plan based on the feedback received from the participants during the workshops. The plan is expected to be incorporated into the Master Action Plan of the Transport Strategy of Serbia.

III.C. CAPACITY BUILDING OF THE SELECTED TRANSPORT SERVICE PROVIDERS

43. The Consultant will work with one of the key representative transport service providers (e.g. Srbija Voz, which has 2350 employees, of which 66 are machine drivers who mainly work in bgVoz, or Lasta), to be nominated by the CBGE and the MCTI, to help them introduce the recommendations in their operations. The Consultant will help the companies draft company-specific gender action plans and provide capacity building trainings and hands-on technical support to the selected groups of staff and the management on how to implement the plan. Support will be provided in a wide range of areas concerning i) transport service and infrastructure improvements and ii) HR

12/20 policies and practices, recruitment, skills management and career development, and developing a talent pipeline.

44. The Consultant will target key staff of the company to discuss how their services can be made more gender sensitive from a management, operations and design perspective. The Consultant should filter the findings and recommendations that are relevant for the company, and in consultation with these groups, prepare a company specific action plan aimed at integrating women’s and men’s diverse needs and concerns into their operations. The actions may include but not be limited to improving physical infrastructure (toilets, changing rooms at bus and train stations, airports, passenger port terminals; facilities for pregnant women, disabled and the elderly, etc.), services (timetabling, different ticket fare modalities, timeliness, etc.) and better enforcement to provide safety and security (more and trained security personnel in the terminals, surveillance cameras, lighting, etc.).

45. The Consultant will target strategic groups, e.g. HR and the mid and senior management in the area of gender and employment practices. HR professionals are a key group for supporting management in ensuring companies have the right mix of talented people, both women and man, to deliver its business goals. The Consultant will provide capacity building trainings to them in a form of a workshop structured around the recommendations, design a gender focused HR action plan for the company with the participants in an interactive format and focus on the design of key policies and processes focusing on recruitment, selection and career progression. The Consultant will also deliver training to mid and senior managers to enhance their awareness of gender equality and workplace issues; provide examples of good practices in equal opportunities in the sector, explain the business rationale for promoting gender equality for the company and discuss what actions might be appropriate for them to adopt individually (i.e. as part of career and performance appraisal discussions) and as a leadership cohort.

IV. PROJECT LOGISTICS AND SCHEDULE

a. Location The Consultant will be available and within the reach to meet the CBGE and the MCTI as per request. Frequent meetings at various institutions, companies, etc., in Belgrade or elsewhere, are expected.

b. Timing Expected Implementation period of services is approximately 7 months, until end of September 2019.

13/20 c. Key Experts As a minimum, the Consultant’s team should include the following key experts: 1. Team Leader/Senior Gender Specialist - At least 10 years of experience of working on gender and desirably in transport or at least in related disciplines (e.g. urban planning). Experience in urban mobility is highly desirable. - specific experience (minimum 8 years of experience in preparation and implementation of sectorial gender studies and gender analysis); - language skills (proficiency in written and spoken English); - computer literacy (MS Office or similar, MS Project or similar); - Post-graduate degree in social sciences, development studies, gender, transport or other related fields

2. Transport Expert - At least 10 years of experience in transport policy, transport management or related field - language skills (proficiency in written and spoken English; knowledge of will be an asset); - computer literacy (MS Office or similar, MS Project or similar); - University degree in transport engineering, transport management or related fields.

3. HR/Workforce Specialist - At least 10 years' experience in good international practice in HR, workforce management and equal opportunities in the infrastructure sector at the national and/or City level; - specific experience (minimum 10 years of experience in HR management in transport/infrastructure sector); - language skills (proficiency in written and spoken English; knowledge of Serbian language will be an asset); - computer literacy (MS Office or similar, MS Project or similar); - Post-graduate degree in HR management, social sciences, development studies, gender, or other related fields

4. Survey Data, Statistics and Analytics Specialist - At least 10 years of research experience using both qualitative and quantitative research methods - specific experience (minimum 8 years of experience in designing research and administering surveys, e.g. weighting and sampling, database creation and analysis and reporting) - Knowledge of theory and application of statistical methods with a focus on methods used in social research

14/20 - language skills (proficiency in written and spoken English; knowledge of Serbian language will be an asset); - computer literacy (MS Office or similar, MS Project or similar); - Advanced Skills with statistical software packages - Post-graduate degree in social research, statistics, social science or relevant field.

The Consultant’s team should have familiarity with and experience of working with institutions, including state-owned institutions, preferably in the Western Balkans and ideally in Serbia.

The Consultant should provide a comprehensive CV for the proposed experts with copy of academic qualifications and professional registration, as well as an outline of the organization and methodology to carry out the assignment.

d. Market research/surveying company The Consultant’s team should have either within or as external partner a Market research/Surveying company: - Company located in Serbia specializing in social research - The company should have strong enough pool of researches able to implement and deliver extensive surveys across the country - Minimum 10 years of experience in delivering surveys and market research - Ability to proficiently communicate in English

e. Additional staff For fulfillment of the assignment tasks, the Consultant can engage additional staff (e.g. road safety expert, transport manager, data analyst, etc.) that would help long-term and short-term experts in their work, as required per the profiles identified in its organization and methodology. All additional staff must be independent and free from conflicts of interest in the responsibilities awarded to them.

V. IMPLEMENTATION ARRANGEMENTS

The overall budget for this Assignment is EUR 250,000. This includes the Consultant’s fees, travel and accommodation as well as the logistics costs associated with data collection. The Client has put aside additional EUR 10,000 for contingency fees which the Client will release during the implementation of the Assignment if the Assignment identifies activities which are of strategic importance for its successful completion.

a. Facilities and support to be provided by the MCTI. The Consultant will report directly to the CBGE and the MCTI. The MCTI will be responsible for the implementation of this Contract.

15/20 The Consultant will work closely with the permanent staff in the CBGE as well as with the two consultants that the MCTI will be recruiting to support the CBGE in managing the work of the Consultant throughout the Assignment.

CBGE and MCTI will introduce the Consultant to companies, institutions, authorities and concerned agencies relevant to the provision of the services listed in the ToR. The CBGE will assist in identifying and selecting personnel in other agencies/ministries that are familiar with the subject and able to provide relevant information/guidance to the Consultant. b. Facilities and support to be provided by the Consultant The Consultant will supply all necessary computer hardware and software and other relevant equipment required for the effective operation of the services. The Consultant will be responsible for the cost of the calls/faxes at the prevailing tariffs of the telephone utility company and Internet services. Accommodation, transportation, international and local travel costs and any other support facilities for the assignment are the responsibility of the Consultant. The cost thereof must be included in the expenses for rendering the agreed services. The Consultant shall ensure that the experts are adequately supported and equipped. In particular, the Consultant shall ensure that there is sufficient administrative, secretarial and interpreting provision to enable the experts to concentrate on their primary responsibilities. It must also transfer funds as necessary to support the experts’ activities under the Contract. In summary, the Consultant shall be responsible for: - arranging living accommodations for experts; - arranging transportation from abroad for experts; - arranging for local transportation; - arranging for accommodation, international and/or local transport for short-term experts; - arranging for additional engineering/technician staff; - arranging for both written and verbal bilingual (Serbian-English) secretarial/translation assistance; - provision of office supplies/stationary, equipment, communication costs, hardware and software equipment; - any cost incurred in document reproduction, printing and reproduction of reports. - all costs related to workshops organization, preparation of material, and facilitation The Consultant shall be entirely responsible for all taxes, duties, license fees and other such levies imposed outside the beneficiary country.

VI. DELIVERABLES a. Inception Report Within two weeks from the contract signing, the Consultant shall prepare and submit the Inception Report, outlining at least:  general approach,

16/20  methodology,  survey tools and selection criteria, and  timetable for preparation and implementation of all activities funded under the contract. In inception report the consultant shall identify and detail all assumptions, as well as all risks that may compromise successful completion of the Project and prepare risk management plan, and update this during assignment. The Inception Report will include a detailed work plan for entire assignment by activities, timelines and staff composition.

In addition, the inception report should propose the outline of the analytical report.

b. Progress Reports Progress Reports shall be submitted every two months within fifteen days following the end of each reporting period. Progress reports shall include: - a brief description of services carried out during the reporting period; - actual or expected difficulties or delays in the implementation of the contract and their effects on the implementation timetable, and the actual steps taken or planned to overcome the difficulties and avoid delays; - expected changes in the completion date of the Contract, if any; - key personnel changes in the staff; - identification of any unresolved issues, with recommended actions to resolve them; - a detailed description of the work (work plan) to be carried out during the next six months period - The progress reports are expected to be very brief outlining only key points.

c. Gender in Transport Study with Recommendations and Action Plan The Consultant shall prepare Gender in Transport Study with Recommendations and Action Plan within 5 months from the contract signing. In general, the report should cover at least:

 Objective of the study  Data collection methodology  Economic and business case for promoting gender equality in the sector  Analytical report with study findings  Main findings of the benchmarking exercise  Recommendations with resource implications and performance indicators  Action Plan for mainstreaming gender equality in transport sector and guidance on its incorporation to the National Transport Strategy

17/20 d. Selected Transport Service Provider report The consultant shall deliver the Report related to the Selected Transport Service provider 6 months from the contract signing. At minimum, the report should cover:  Gender assessment of the workforce and services provision of the selected service providers  Action plans for these providers to make their infrastructure and services more gender-sensitive. Srbija Voz has 2350 employees, of which 66 are machine drivers who mainly work in BG Voz.  Action Plans to improve their HR equal opportunities policies and practices to increase women’s employment in their respective workforce  Description of the capacity building provided to the selected transport companies

e. Workshops Report The Workshops report should be delivered 7 months from the contract signing and should provide the overview of the workshops delivered, material delivered at the workshops, main discussions and conclusions held, etc.

Upon acceptance of all reports, the final workshop will be held to present the findings of the studies to the wider public. Material from the final workshop and workshop report will be delivered as a form of the last report under assignment, upon which the final payments will be made. f. Number of Copies and Delivery Reports shall be submitted in soft copy in Serbian and English to members of Steering Committee for review and comments. After approval of reports by the CBGE and MCTI, reports shall be submitted in hard and soft copy in Serbian and English to CBGE, MCTI, and WB. The reports will use standard software formats (Word, Excel, etc).

g. Review and Approval of Deliverables The CBGE and the MCTI shall be responsible for reviewing and commenting (within 15 days) and approval of all deliverables.

18/20 VII. REMUNERATION AND PAYMENTS

The Consultant’s financial proposal shall include all expenses associated with the Services. The Consultant’s fee rates shall be fully inclusive of actual remuneration per working day, overheads, social costs and employment benefits. The following costs shall also be included in the fee: - all administrative, secretarial and translation support costs during the Services; - all additional technical and administrative support staff required during the Services not otherwise specifically listed as key personnel. The Consultant shall be entirely responsible for all taxes, duties, license fees and other such levies imposed outside the beneficiary country

The Consultant will submit its invoices as per the schedule given in the below table. Condition for each payment is approval of each deliverable by the CBGE and the MCTI. Condition for the final payment is acceptance of the Final Report by the CBGE, MCTI and the Bank. In addition, an updated financial report must be submitted with each request for payments. The updated financial report must contain details of the time inputs of the experts and of the incidental expenditure. The Final Report must be accompanied by the final invoice and an expenditure verification report at the end of the period of execution.

Deliverables % of contract price to be paid Inception Report 1. 10% Gender in Transport Study, Recommendations and Action Plan 2. 40% Selected Transport Service Provider Report 3. 30% Final Workshop with Workshop Report 4. 20%

Incidental expenditure The provision for incidental expenditures (reimbursable) covers the eligible incidental expenditures incurred under this Contract. It cannot be used for costs that should be covered by the Consultant as part of its fee rate, as defined above. Its use is governed by the provisions of the contract. It covers: - a per diem allowance in respect of personnel of the consultant for every day in which the personnel shall be outside the Client’s country for purposes of the Services; - necessary international and/or local travel, including transportation of staff by the most appropriate means of transport and the most direct practicable route; - necessary accommodation; - documents reproduction, printing and dispatching to be produced for the Services; - communication costs incurred in the course of the Contract; - procurement and maintaining of a supplementary stock of office supplies, equipment, including necessary hardware and software equipment;

19/20 - cars running and maintenance costs; - cost of such further items required for purposes of the Services not covered in the foregoing.

VIII. MANAGEMENT AND MONITORING

The assignment will be managed and monitored by representatives of the CBGE and MCTI. The World Bank will provide its comments to the CBGE and MCTI and to consultant when requested by the MCTI. If necessary, the Employer and the Consultant may agree to make adjustments to the task descriptions or the time frame for deliverables. The Consultant shall submit all deliverables in English and Serbian language. CBGE may request clarifications of the submitted reports. All data collected should be in standard open, ideally machine readable, formats. All data collected shall be in the format to be easily electronically transmitted to the CBGE and the MCTI and will be considered public unless the CBGE and the MCTI explicitly asks otherwise.

The consultant may be occasionally asked to be available for video/audio conference connecting to Serbia, Europe, at a time that may be outside normal work hours in the time zone of residence.

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