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RESEARCH PAPER THE EDUCATIONAL NEEDS OF NURSES WORKING IN AUSTRALIAN GENERAL PRACTICES Tessa Pascoe, MRCNA, RN, RM, BN, B.Community Ed, Former Lyndall Whitecross, MBBS, FRACGP, Grad.Dip Family Medicine, Policy Advisor, Nursing in General Practice Project, Royal GP Advisor, The Royal Australian College of General College of Nursing Australia, Canberra, Australia. Practitioners, South Melbourne, Victoria, Australia. [email protected]. Teri Snowdon, BA(Hons), BSW(Hons) NSW, ARMIT, Ronelle Hutchinson, PhD, BA (Hons), Former Policy Advisor, National Manager Quality Care and Research, The Royal Nursing in General Practice, The Royal Australian College of Australian College of General Practitioners, South Melbourne, General Practitioners, South Melbourne, Victoria, Australia. Victoria, Australia. Elizabeth Foley, FRCNA, AFACHSE, RN, Med, Director, Nursing Accepted for publication August 2006 Policy and Strategic Developments, Royal College of Nursing ACKNOWLEDGEMENT Australia, Canberra, Australia. This study was funded by the Australian Government Department of Health Ian Watts, BSW, Dip Soc Plan, MBA (Exec,), National Manager and Ageing. GP Advocacy and Support, The Royal Australian College of General Practitioners, South Melbourne, Victoria, and Adjunct Senior Lecturer , Faculty of Medicine , University of Sydney, Australia. Key words: general practice, education, primary care, nursing education ABSTRACT Discussion: The education areas that were rated as important Objective: by a high number of the nurses appeared to relate To describe the educational needs of nurses directly to the activities nurses currently undertake in working in general medical practice in Australia. Australian general practice. Barriers to education may reflect the workforce characteristics of general Design: practice nurses and/or the capacity of general Survey research combining qualitative and practices to finance training for employees. quantitative data collected via telephone interview. Conclusions: Subjects: As a growing specialty of nursing in Australia, general practice nursing should be supported by a 222 enrolled (RN Division 2 in Victoria) and solid foundation of ongoing education and training registered nurses (RN Division 1 in Victoria) working that is tailored to the current needs of nursing in in general practice in rural and urban areas general practices and reflects appropriate delivery of Australia. options to overcome barriers to training. Results: Nurses identified a number of educational areas of INTRODUCTION high importance including communication skills eneral practice nursing demonstrates exciting (94.1%); infection control (93.7%); confidentiality and possibilities in the way in which nurses can national privacy legislation (93.7%); legal and ethical Gcollaborate with general practitioners (GPs) to issues (91.9%); first aid and CPR (91.4%); wound enhance the quality of primary health care provided to the care (91.0%); cold chain monitoring (90.0%); Australian community. The quality of care provided by sterilisation (90.0%); and triage (90%). Barriers to these nurses rests on the foundation of education, training education were identified including lack of time due to and support available to them to maintain their skills. work (21.9%); costs of courses (17.3%); distance to Despite the fact that nurses have long worked in education (13.9%); and lack of time due to family general practice in Australia and other countries, there is commitments (13.1%). More rural/remote nurses limited literature on the scope of their roles (Vincent et al identified distance as a barrier (20.5%) than urban 2002; Hanna 2001; Condon et al 2000; Patterson et al nurses (3.6%). 1999; O’Connor and Parker 1995; Ross et al 1994) and Australian Journal of Advanced Nursing 33 2007 Volume 24 Number 3 RESEARCH PAPER even less on the educational needs of ‘practice nurses’ recruitment advertisements placed in nursing and general or general practice nurses. General practice nursing practice publications. Nurses contacted the project in other countries (notably the United Kingdom and managers to express their interest in participating and New Zealand) has been supported systematically provided consent. to develop and provide professional infrastructure As part of the research brief for the Australian such as competency standards, role descriptions, Government Department of Health and Ageing, at least career and educational pathways and professional 50% of the sample was to be drawn from rural or remote organisational support. areas of Australia. The standard classification for rurality There is growing enthusiasm for general practice employed for the survey was the Rural, Remote and nursing in Australia including the establishment of a Metropolitan Area (RRMA) classification system professional organisation, the Australian Practice Nurse (Australian Government Department of Health and Association, the recent development of post-graduate Ageing 2006). Survey participants were classified into training in general practice nursing and Government RRMA category (capital city, other metropolitan, rural or provided financial incentives for general practices to remote areas) based on the location of their primary employ nurses; the latter in particular locations and to general practice employer. Due to the small number of carry out particular responsibilities such as wound care. participants from remote areas, the categories 'rural' and In order to support these diverse roles for nurses, a solid 'remote' were collapsed into one rural/remote category for foundation of education, training and ongoing reporting purposes. professional development is essential. Instrument AIMS The survey contained 19 quantitative and qualitative The Royal College of Nursing Australia (RCNA) and questions focusing on workforce characteristics, the Royal Australian College of General Practitioners educational background and needs, current nursing (RACGP) completed a project funded by the Australian activities and future aspirations. Nurses were asked to rate Government Department of Health and Ageing which on a scale of one to five (one being very important and aimed to explore the roles and educational needs of five being not important) their perception of the nurses working in general practice. This paper will importance of 51 educational areas for their own role in discuss the results of a national telephone survey of general practice. For ease of presentation, the scale for nurses working in general practice carried out as one of responses was collapsed to represent the total responses the project activities. Specifically the educational needs for ‘important’ and ‘not important’ ratings. of general practice nurses and the barriers to undertaking The survey was pilot tested and amended accordingly further professional development will be examined. prior to being administered using a Computer Assisted The telephone survey results relating to the workforce Telephone Interviewing methodology by an external data characteristics and current roles of general practice nurses collection agency. Nurses were surveyed by telephone have been reported elsewhere (Pascoe et al 2005), and outside of working hours and the survey took indicate that general practice nurses in Australia are likely approximately 15-25 minutes to complete. to be registered nurses who work part-time in a medium to large practice. Often the nurse has worked less than Data analysis five full-time equivalent years in a general practice Quantitative data was analysed using the Statistical environment and is likely to work in a practice where at Package for the Social Sciences (SPSS) with descriptive least one other nurse works. The nurse is likely to have statistics and selected cross-tabulations. A percentage some post-basic formal education and to have participated difference of 10% or more was used as a determinant in professional development in the past two years. of substantial urban/rural difference in this analysis. Qualitative data was thematically coded by two METHODOLOGY project managers in consultation with the data Design collection agencies. A telephone survey of nurses working in general The research was approved by the RACGP National practice was designed on the role and educational needs Research and Evaluation Ethics Committee. of nurses in general practice drawing on published and unpublished research undertaken in Australia RESULTS and internationally. As indicated in table 1, a number of educational areas Sample were rated as important by almost all the nurses (or over The survey was administered to 222 nurses (188 90% of the sample) including: communication skills, enrolled and 34 registered nurses) currently working in infection control, confidentiality and privacy, legal and general practice settings in Australia. The convenience ethical issues, first aid and cardio pulmonary resuscitation sample of nurses was recruited through a national (CPR), wound care, cold chain monitoring, sterilisation marketing campaign with nurses responding to and triage. Australian Journal of Advanced Nursing 34 2007 Volume 24 Number 3 RESEARCH PAPER Table 1: Percentage of sample by RRMA classification by collapsed ranking of importance of educational areas for current role of nurses in general practice Rated Important Rated Important Rated Important Educational Area Rural/Remote Urban/Metro Total Sample N = 130 N =92 N=222 Communication skills 94.6 93.4 94.1 Infection control 93.8 93.4 93.7 Confidentiality/National Privacy Principles