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Onboarding a Digital Workforce!?! Overview

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Onboarding a Digital Workforce!?! Overview Onboarding a digital workforce!?! Overview • Introduction • GA Secretary of State • GMIS International • GA GMIS • Machine Learning / Artificial Intelligence GA Secretary of State 79 municipalities Melbourne – 5 million Victoria – 6.3 million Australia – 25 million Priority issues 2019-20 1. Financial Sustainability 2. Waste & Resource Recovery 3. Government Relations 4. Transport, Freight & Infrastructure 5. Societal & Social Policy Changes 6. Sustainable Land Use 7. Business/Digital Transformation 8. Climate Change & Environment 9. Population Growth/Decline Executive Elected Operational Financial Sustainability Waste & Resource Recovery Waste & Resource Recovery Transport, Freight & Infrastructure Sustainable Land Use Financial Sustainability Government Relations Financial Sustainability Business/Digital Transformation Societal & Social Policy Changes Transport, Freight & Infrastructure Government Relations Sustainable Land Use Climate Change & Environment Societal & Social Policy Changes Waste & Resource Recovery Government Relations Sustainable Land Use Climate Change & Environment Societal & Social Policy Changes Transport, Freight & Infrastructure Population Growth/Decline Population Growth/Decline Climate Change & Environment Business/Digital Transformation Business/Digital Transformation Population Growth/Decline Responsibility ? Operational Accountability Knowledge • Advice • Experience • Partnerships City of Port Phillip Rod Apostol, Business Technology Manager City of Yarra Margherita Barbante, Manager Information Services Manningham Council David Bellchambers, Manager Information Technology Southern Grampians Shire Council Russell Bennett, Manager Business Systems Campaspe Shire Council Daniel Butel, Business Integration Manager City of Melbourne Colin Fairweather, CIO Mildura Rural City Council Paul Kealley, Information Systems Coordinator Murrindindi Shire Council Craig Lloyd, Chief Executive Officer Surf Coast Shire Council Neil McQuinn, IT Manager City of Wyndham Dr Adam Mowlam, Manager Smart City Office Bayside City Council Chris O’Connor, Digital Service Designer City of Boroondara Gerardine O’Sullivan, Principal Digital Strategist City of Casey Ashley Pratt, Smart City Lead Moonee Valley City Council Robert Raiskums, CIO City of Ballarat Justine Resta, Transformation Lead Golden Plains Shire Council Carolynne Roberts, IS Administrator City of Greater Bendigo Michael Smyth, Manager Information Management (Chair) Glen Eira City Council John Staines, CIO City of Greater Geelong Matthew Szymczak, Digital and Data Lead Yarra Ranges Shire Council Hyma Valpala, Digital and Data Lead Hobsons Bay City Council Roger Verwey, Manager Information Services Latrobe City Council Victoria Whelan, Coordinator Libraries and Customer Service Mornington Peninsula Shire Council Marnie Williams, Exec Manager Human Resources City of Whittlesea Hans Wolf, CIO MAKE PLANNING SIMPLE We will build a centralised system for planning permits, combining the efficiency of shared, intelligent processes, with locally responsive decision making NOW WITH JOCELYN 21 Days? Decision Decision 60 Days Meet Jocelyn 1.0 Humanises the interaction Through conversational interface Simple to understand Uses plain language Quick and easy to complete Guides you through the process Gets it right Validates and checks your answers on the fly Meet Jocelyn 2.0 Speeds up the process Analyses data and predicts the decision timeframe Sets expectations Predicts the likelihood of success Helps the planner Makes recommendations to the planner Continuously improves Gathers data, seeks feedback and learns from every experience A digital assistant for daily life Operational Executive ? Operational Elected Accountability Responsibility WORK INTELLIGENT WITH THE ARTIFICIAL Eddy Van der Stock LOLA conference Visby - Gorland President - CEO V-ICT-OR May 7th, 2019 PRIVATE PUBLIC ACADEMIC COOPERATION AI IS AN EVOLUTION, NOT A REVOLUTION • We had years experiments with human cells and DNA before people even knew what happend and some of us tried to push the STOP BUTTON (laws came up, …) • Don’t let it happen in the same way with AI (and AR) Work together (!) • Engineers and social scientists need to work together on AI, because artificial intelligence is a technological innovation that will undoubtedly cause significant economic disruption and social changes. PRIVATE PUBLIC ACADEMIC COOPERATION AI IS AN EVOLUTION, NOT A REVOLUTION • VICTOR works together with iMec (University of Brussels - prof. Pieter Ballon & John Baekelmans - Harvard prof. Michael Porter) • “We will gradually evolve towards systems that are capable of Autonomy Monitoring learning and taking decisions by them- selves…” • Monitor this evolution, take Control, Optimize and give Autonomy to AI systems that passed the cycle … Optimization Control PEOPLE & AI SYSTEMS BECOME WORKMATES IT’S ALL ABOUT “COBOTS” • Robots and machines need to be made in a way people can understand them, are able to communicate with them and can work efficiently with them (e.g. Audi’s “cobot” works between & with people) • AI systems need to be tested regularly (!) Part of the evolution … • How can we trust ‘them’? (e.g. the approval certificate) • Will we still have a job in 2035? FIND THE BALANCE ARTIFICIAL INTELLIGENCE (SMART) “CITY OF THINGS” (ANTWERP) A SMARTZONE WHERE IOT MEETS AI CITY CHALLENGES on Mobility • Establishing a 50/50 modal split in the Antwerp region by 2030. • a modal shift from cars or trucks to more sustainable and less congestion sensitive modes. • a time shift for trips and transports. • a mental shift about the need for mobility • Both cycling and multimodal trips might help to bring about a modal shift with commuters and logistic companies, while having a very positive effect on air quality and noise levels. (SMART) “CITY OF THINGS” (ANTWERP) A SMARTZONE WHERE IOT MEETS AI CITY CHALLENGES on Energy and materials/environmental management: • Want to be an exemplary ‘ecocity’ and aims to be climate-neutral by 2050. • Climate change/CO2-neutrality by 2050. • Climate adaptation. • Environmental quality (air quality/noise pollution). • Circular economy. • Waste management CITY CHALLENGES on public services and administrations • Chatbots experiments controlled and lead by public servants (SMART) “CITY OF THINGS” (ANTWERP) A SMARTZONE WHERE IOT MEETS AI CONTACT V-ICT-OR vzw Mosten 13 Industriezone E17-3 9160 Lokeren 09 395 20 28 www.v-ict-or.be A Socitm perspective on developing a digital workforce Martin Ferguson Director of Policy & Research Kommits International Conference - May 6, 2019 @Socitm | www.socitm.net We are a vibrant network of digital leaders who share a passion for transforming local, regional and national public services • Purpose Digital workforce • Conditions • Tasks Problems: • Poor processes Aims: • Inefficiency • Automation Purpose • Lack of design • Knowledge • Intelligence • Decision-making • Outcomes • Assumptions • Scope and design • Transactional vs Relational Services Conditions • Data • Limitations and biases • Impacts on people • Intended and unintended consequences • Transparency • Ethical assessment • Accuracy Tasks • Inbuilt biases • Privacy and security • Human judgment • Evaluation Source: Eddie Copeland, Nesta 2019 Onboarding a digital workforce!?! .
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