POWERED BY

AWARDS REVIEW 2020 FEATURING: CREDIT & COLLECTIONS TECHNOLOGY POWERLIST WELCOME NOTE

Award winning PEOPLE and PRODUCTS for

I am pleased to share with you the 2020 Credit & Collections Technology Awards review and second annual Credit & Collections Technology Power List.

The aim of this Awards review is to provide you with the background to the decisions made by the Judges in assessing this years winners. The Awards scheme prides itself on its transparent approach and therefore we are pleased to provide this review outlining the reasons for the 2020 results.

2020 is the fourth year of the Awards history and of course has been the year of change with many winners and finalists providing fantastic innovations which have been enhanced as a result of the on-going pandemic. Senior Manager & Complaints Certification Regime (Lloyd’s Market) The range of companies and individuals who entered this year was once again vast with (SM&CR) over fourty new entrants with a vast of array of interesting partnerships emerging as finalists.

The Awards results provide some great statistics which define the transparency of these Awards. Individual unique reports on each company’s Awards entry performance can provide details on where each company was placed alongside judge’s comments. As a result of the past four year’s awards statistics, we are now able to update the company power list for 2020 and launch a unique league table which highlights the emergence and performance of established technology companies. Quality Assurance Testing The Power list is based upon award entry short listings and wins whereby points have been allocated. The resulting points are collated and a league table is created. From the points total we have now updated this to a Top 20 ‘premier’ credit and collections technology innovation company power list. The Power list review section provides more background to the top 20 companies who have qualified for the 2020 list.

I hope you enjoy the awards review and power list guide and that it might inspire your company to consider the vital role that credit and collections technological innovation Complaints could play in your business approach. Training & Competence (General Market) Hopefully 2021 will see us emerge to a new way of ’normality’ and further growth of adoption of new technology in credit and collections.

COLIN WHITE FOUNDING DIRECTOR, CREDIT CONNECT MEDIA www.worksmart.co.uk find us on 2020 REVIEW 3 WINNERS WINNERS

CREDITOR & LENDER CATEGORY CREDITOR & LENDER CATEGORY Credit Reference & Information Solution POWERED Anti-Fraud Solution POWERED BY BY

WINNER FINALISTS WINNER FINALISTS Cifas • Bottomline Technologies Aire • CoCredo • EQ Riskfactor • Credit Assist • Graydon • LendingMetrics • TransUnion and • TransUnion and Kwiff OVERVIEW Judges were looking for a credit reference and information technology solution which has improved credit and lending decision making OVERVIEW whilst enhancing customer experience. In this category the Judges were looking for a company to provide an overview of an innovative Credit Reference & and effective method of preventing cybercrime. AVERAGE RATING An effective solution which would protect lenders Information Solution and customers from fraud. AIRE 7.87

Anti-Fraud Solution AVERAGE RATING

CIFAS 7.38 7.80

7.29 Congratulations to Aneesh Varma Founder & Chief Executive Officer at Aire and the rest of the Aire team on this win. 7.07 6.63

Congratulations to Lee D’Arcy Commercial Director and the team 6.54 7.00 at Cifas on their first-ever Credit & Collections Technology Awards 0 2 4 6 8 10 win. 6.46

5.83 0 2 4 6 8 10 The judges were impressed by the way Aire’s solution has increased financial inclusion by making credit reports visible. Aire’s solution gives access to decent Cifas provides impressive anti-fraud tech including facial recognition software for credit for thin file customers. reducing identity fraud. It is an invaluable tool with potential for wider application and has achieved excellent results. This the first credit referencing solution to enable those with poor and thin credit files to get credit and with low defaults. Cifas is one of the de facto standard fraud prevention tools in the UK - its WHAT proposition will strengthen through more firms being able to on board. THE Aire’s excellent and simplistic AI ,using open banking, proposition could WHAT JUDGES potentially change the credit reporting game. It is an interesting solution which THE identified the need and set out to tackle it. It is a solution which looks forward A facial matching tool that has proven to be effective at detecting ID fraud linked SAID rather than back. JUDGES to organised crime SAID Aire has a strong consumer focus is very innovative way to unlock value and Playing with face recognition to further reduce fraud is an innovative and create lending opportunities adding value to consumers. application of technology.

4 2020 REVIEW 5 WINNERS WINNERS

Sponsored By CREDITOR & LENDER CREDITOR & LENDER CATEGORY Worksmart is trusted by the biggest names in CATEGORY Financial Services since 1997 to deliver market- leading Reg Tech solutions. Finance Lending Solution POWERED POWERED BY Credit Risk Solution BY

WINNER FINALISTS WINNER FINALISTS LendingMetrics • Credit Kudos Satago • CreditOnline • CreditAssist • Divido • Graydon • Mann Island Finance • MotoNovo Finance • Marqeta and Capital On Tap • RateSetter • Satago • Zoot

OVERVIEW In this category Judges were looking for a OVERVIEW demonstration of advancement in measuring, In this category the judges were looking for a defining and predicting risks. A risk solution that demonstration of a new or significantly improved has delivered real value and improvements to the service that has enhanced lending solutions organisations using it. benefitting creditors and borrowers.

Finance Lending Solution AVERAGE RATING Credit Risk Solution AVERAGE RATING LENDINGMETRICS 7.33 SATAGO 7.19

7.29 Congratulations to David Wylie Managing Director and Claire Januszczak Head of Sales and the rest of the company on winning 6.78 this award. This is yet another special win for LendingMetrics as 6.96 they have now won this award for the fourth consecutive year. A fantastic example of an industry innovator! Well done to Lending Metrics! 6.88 6.78 Satago win this award for the first time, upgrading from their 2019 6.71 finalist status. 6.09

6.67 Congratulations Sinead McHale Chief Executive Officer and the This is a special win for LendingMetrics as they win this team at Satago. 5.63 category for the fourth consecutive year. To honour this achievement they become one of the first winners of the 6.29 0 2 4 6 8 10 Credit & Collections Technology Award’s platinum star for their consistent innovation in this sector. 5.92 0 2 4 6 8 10 Satago has created a very useful one platform tool. The solution helps to drive payments so that financing is a second not first option.

The Feature rich system is an effective lifeline for SMEs helping businesses to The winning solution offers an innovative route to market. The company is clearly operate during tricky conditions, a leader in cloud based credit decisioning that makes cutting edge technology WHAT available to lenders with an affordable pricing model. Satago’s feature rich system enabled excellent case studies and results. WHAT THE The company offers a great use of software integration to assess the risk profile of THE Lending Metrics is a leader in credit decisioning that makes technology available JUDGES customers. It is a fast and flexible solution to invoice finance. to lenders with an affordable pricing model. SAID JUDGES It is an innovative approach to invoice financing that offers the flexibility that SAID reflects the nature of SMEs and is helpful at driving payments and financing as a second not first option.

6 2020 REVIEW 7 WINNERS WINNERS

CREDIT & COLLECTIONS CATEGORY CREDIT & COLLECTIONS CATEGORY Affordability Assessment solution Contact Centre solution POWERED POWERED BY BY

WINNER FINALISTS WINNER FINALISTS IE Hub, and Walsall Council • LendingMetrics Cabot Financial and Callminer • CCS • Marston • Digilog • Dynamatix and Lifestyle Rentals trading as Hiya • Tully an Openwrks company • Elanev and Provana • Paylink Solutions • Lightico • Noble Contact Centre • Noble Gamification

OVERVIEW OVERVIEW The winner here needed to provide a Judges were looking for an affordability solution demonstration of an improvement in collections which can help improve credit or collections processes and strategy for contact centres. decision making. Contact Centre Solution AVERAGE RATING AVERAGE RATING Affordability Assessment Solution CABOT FINANCIAL AND CALLMINER 7.46 IE HUB, ATOM BANK AND WALSALL COUNCIL 7.50 7.08

6.96 7.45

6.92 7.30 6.73 Congratulations to Phil McGilvray McGilvray Chief Operating Officer at Cabot and Frank Sherlock International Vice President at Congratulations to Mark McElvanney at IE Hub, and John Donnelly 6.90 CallMiner and their teams on their partnership victory! 6.73 at Atom Bank and the team at Walsall Council on the first ever Callminer’s win mean they recapture the award the last won in 2017. triple partnership victory at these Awards! 6.65 6.85 0 2 4 6 8 10 5.92

0 2 4 6 8 10

The judges said that this category provided a strong mix of important contact The judges commented that this was a close call between the top two companies. centre developments, addressing customer experience and cost to collect. There were some great entries offering innovative ideas to customer contact. However the Judges said that the triple partnership entry demonstrated a good use of technology with a wide range of potential uses across multiple sectors The winning partnership demonstrated a real time analytics solution for coaching benefiting consumers and creditors. WHAT WHAT and improving customer outcomes. The solution clearly has a strong focus on ensuring the customer journey to improve is a bonus in aiding the customer THE The winning solution offers fast deployment and the ability to not repeat THE journey. Callminer and Cabot’s solution provides a constant assessment of processes over and over for debtors. JUDGES JUDGES customer satisfaction and outcomes. The partnership is a clear application with SAID SAID good metrics and customer focused innovation.The companies have created a Good use of technology. Wide range of potential uses benefiting consumers and solid collections process which provides clear empathy to customers. creditors.

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Sponsored By CREDIT & COLLECTIONS CATEGORY CREDIT & COLLECTIONS CATEGORY Compliance & Regulatory Aryza has over 18 years of experience as a developer of software solutions for financial services and insolvency. Customer Engagement Solution POWERED Technology Solution POWERED BY BY

WINNER FINALISTS WINNER FINALISTS SmartSearch • Innovation Software Webio and Oplo • Anchor Computer Systems • Worksmart • Arvato Financial Solutions • Aryza Group and Freedom Finance • CCS • Esendex • TDX an Equifax company • Vizolution and Santander OVERVIEW In this category Judges were looking for a demonstration of a technology solution which OVERVIEW can be applied to regulatory compliance and The winner here needed to provide a governance guidelines. demonstration on how customer experience and outcome could be improved with technology. Compliance & Regulatory Technology Solution AVERAGE RATING SMARTSEARCH Customer Engagement Solution AVERAGE RATING 7.64 WEBIO AND OPLO 7.92

7.54

7.50 Congratulations to James Dobson, Marketing Director and the rest 7.50 of the SmartSearch team on their win for the third consecutive year. 6.92

Congratulations to Mark Oppermann, Head of Sales and Marketing 6.54 at Webio and Richard Sharp, Managing Director-Consumer This is a special win for SmartSearch as they win this Division - Oplo and their teams on this partnership win. category for the third consecutive year. To honour this 6.42 achievement they become a winners of the Credit & 6.64 This is Webio fifth win at the Credit & Collections Technology Collections Technology Awards gold star for consistent Awards four year history making them the most successful 6.33 innovation in this sector. performer at the Awards to date.

0 2 4 6 8 10 5.33

0 2 4 6 8 10

The Judges said that Webio’s partnership with Oplo provided real evidence SmartSearch has produced a really important initiative as KYC and AML solution. of results. The solution demonstrated an excellent holistic approach with It’s Impressive system was clearly built with the end user in mind. conversational messaging and understanding of clients’ personal circumstances. The multi channel platform delivers high levels of customer satisfaction with real It is a comprehensive and innovative solution with a potentially wide application. WHAT evidence of results. WHAT It is an impressive solution and compliance process which adapts to the current THE The platform gives customers choice of a communications channel is the way to THE climate. JUDGES go, especially when delivered in a Covid-pressured environment JUDGES SAID SmartSearch provides a robust solution for one of the fundamentally important This is an excellent ‘holistic’ approach with conversational messaging and SAID areas of Know Your Customer (KYC) compliance. understanding of clients’ personal circumstances.

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CREDIT & COLLECTIONS CATEGORY CREDIT & COLLECTIONS CATEGORY Data & Analytics Solution Payment Solution POWERED POWERED BY BY

WINNER FINALISTS WINNER FINALISTS Aire • Assimil8 Bottomline Technologies • CCS • Innovation Software • Marqeta • YayPay • Modulr • Zoot • YayPay

OVERVIEW In this Award category judges were looking for a OVERVIEW successful initiative to facilitate payments using a In this Award category judges were looking for system that provided benefits to both users and a demonstration of data analytics tools that can service providers. help improve credit or collections management strategy.

Payment Solution AVERAGE RATING

Data & Analytics Solution AVERAGE RATING BOTTOMLINE 7.80 AIRE 7.47 7.67

7.43 7.57 Congratulations to Paul Conway Director of Growth for New 6.80 Business and Partnerships and Jack Gianella Market Development Congratulations to Aneesh Varma Founder & Chief Executive Executive and the Bottomline Technologies team on this win. 7.40 Officer at Aire and his team. 6.77 6.70 0 2 4 6 8 10 6.77 0 2 4 6 8 10

The Judges said that Bottomline Technologies has created a very useful one- platform tool. The solution helps to drive cloud-based payments so that financing The Judges said that Aire’s real-time credit solution uses digital engagement is a second not first option. The solution is a useful product which includes fraud to maintain accurate records with good consumer outcomes. Aire’s impressive prevention and document tracking with the ability to track invoices & tackle fraud solution is a great customer led tool that delivers insights with well documented of real value. customer benefits. WHAT WHAT THE The feature-rich system is an effective lifeline for SMEs helping businesses to THE It is an excellent solution that demonstrates significant cost savings for firms and operate during tricky conditions. quicker processing of outstanding liabilities. JUDGES JUDGES SAID Bottomline’s solution is an excellent example of technology that has helped to SAID It is an Innovative tool for data management that has uses throughout the stop over £89 million worth of fraudulent or wrongly processed payments in this customer lifecycle year.

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CREDIT & COLLECTIONS Sponsored By

CATEGORY Aryza has over 18 years of experience APPLIED TECHNOLOGY CATEGORY as a developer of software solutions Vulnerable Customer Identification for financial services and insolvency. Artificial Intelligence in Credit & Collections POWERED POWERED BY & Screening Solution BY

WINNER FINALISTS WINNER FINALISTS Virgin Money • Elanev InaWisdom and Northumbrian Water • Credit Resource Solutions (CRS) • Fico Group • Elanev • TDX an Equifax company • VRS

OVERVIEW Judges were looking for innovation solution which has implemented artificial intelligence (AI) OVERVIEW technology to enhance best customer outcomes In this category the judges wanted to see an and show measurable results. explanation of a technology strategy which helped to predict and identify vulnerable Artificial Intelligence & customers. Credit Collections AVERAGE RATING INAWISDOM AND Vulnerable Customer Identification AVERAGE RATING NORTHUMBRIAN 7.04 & Screening Solution WATER GROUP

VIRGIN MONEY 8.70

7.00 7.55

7.40 Congratulations to Neil Miles Chief Executive Officer and the Congratulations to Nick Watson Operations Manager and the Inawisdom team and also the Northumbrian Water Group on 6.86 Virgin Money team on this fantastic win! winning this award. 6.85 0 2 4 6 8 10

6.60 0 2 4 6 8 10

This was a very close call between three of the finalists. The judges said the partnership winners in this category demonstrated a good use of personalised AI in determining the next best path in collections with positive results.

The Judges said that this was a really strong category. Virgin Money stood out The partnership between InaWisdom and Northumbrian Water is an impressive use with a great example of proactive customer support with a hands-on initiative, of technology to create tangible results reducing the time it takes to collect debt backed up with great MI to demonstrate success. The solution has an innovative successfully. pro active approach, contacting potentially impacted customers of disasters/ The partnership produces excellent results in improving engagement with WHAT major redundancies etc. WHAT customers and a great example of improving the debt collection process and THE THE strategy producing good customer outcomes and value. JUDGES The solution offers a Superb reactive service for Virgin customers who were JUDGES experiencing vulnerability through various life changing events and is hugely Northumbrian Water Group have used InaWisdom’s AI to predict outcomes and SAID innovative and topical given the current situation. SAID improve debt collection experiences which has reduced time to collect by 25 days.

A Stand out winner!

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APPLIED TECHNOLOGY CATEGORY APPLIED TECHNOLOGY CATEGORY Best Use of Technology Digital Business Transformation POWERED POWERED BY BY

WINNER FINALISTS WINNER FINALISTS Credit Resource Solutions (CRS) • CreditAssist Aryza Group and Creation • Aryza Group and Experian • Destin Solutions and The Kent Intelligence • DebtStream and Wright Hassall Network • Dynamatix and Ellipsis Tech Company • LendingMetrics and Loans2Go • Lateral Technology • Satago • Innovation Software • Trade Ledger • Lowell and Engine • Vizolution and Santander OVERVIEW In this category Judges were looking to recognise OVERVIEW A new category for the 2020 awards. In a partnership has created a positive technological this category the Judges were looking for a change. The solution would be an initiative which demonstration from an entrant who has used has resulted in an enhanced product or service as technology to provide the best customer a result of the change. outcome from a lending or collections Digital Business Transformation AVERAGE RATING perspective. ARYZA GROUP AND CREATION 6.77 Best Use of Technology AVERAGE RATING 6.54 CREDIT RESOURCE SOLUTIONS (CRS) 6.96

6.38 6.88

6.23 Well done to Andy Taylor Chief Commercial Officer at Aryza and 6.85 his team and also the team at Creation on this partnership victory! 6.04 Congratulations to Ben Calvert, Commercial Director and the team 6.81 at Credit Resource Solutions (CRS) on winning this award. 6.00 6.54 5.88 6.50 0 2 4 6 8 10

6.35 The judges said that the partnership between Aryza and Creation demonstrated 0 2 4 6 8 10 technology which enables customers in financial difficulty to self serve. The technology has useful MI and insights to help enhance the process. It is a great example of how digital can help customers. There was good evidence of partnership working. This was a really tight close contest between all seven finalists. The judges said they were impressed by all of the entrants focused on the customer journey. This win is a great example of the way in which digital solutions can help customers showcasing a fast deployment in the light of Covid-19 to support client WHAT in customer application for payment breaks using open banking app and bureau However CRS had impressed the Judges by the consistent endeavour THE data. WHAT demonstrated to improve and innovate. The solution showed excellent imagination THE using gamification to ensure high standards. CRS provided multiple examples of JUDGES The partnership demonstrated a wealth of industry and technological experience JUDGES innovative technology in the business. The company produced great KPIs which SAID between them. measure success which is a great example of how to use of bots. Not only did the teams design a solution in a short time, but had to adapt to new SAID FCA guidelines close to the go live date.

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APPLIED TECHNOLOGY CATEGORY INNOVATION LEADERS CATEGORY Machine Learning in Credit & Collections Solution Technology Team of the Year POWERED POWERED BY BY

WINNER FINALISTS WINNER FINALISTS Credit Kudos • Aire Zoot • CoCredo • Digilog • Credit Resource Solutions (CRS) • InaWisdom and Northumbrian Water Group

OVERVIEW OVERVIEW Judges were looking for an innovation which In this category judges were looking for a team actively uses machine learning (ML) as a means that has made a difference to credit or collections of creating an effective credit or collections technology. The award celebrates outstanding solution. The solution will provide a measurable customer outcome within a system using new teamwork and professional contribution to algorithms. the industry’s betterment. The winning team will demonstrate how they have delivered and Machine Learning in implemented a new innovation. Credit & Collections Solution AVERAGE RATING

AVERAGE RATING CREDIT KUDOS Technology Team of the Year

6.94 ZOOT 7.27

6.75

Congratulations to Freddy Kelly CEO at Credit Kudos and his team for the second successive win in this category and the third win at 7.23 these awards in four years! 6.59 Congratulations to Adam Jackson Managing Director at Zoot and of course his team.

6.53 6.97 0 2 4 6 8 10

0 2 4 6 8 10

The judges said this was a very strong category with all four finalists using the technology to drive tangible results. However Credit Kudos demonstrated itself Zoot impressed the judges with the speed and implementation at which a complex to be a true disruptor by making affordable credit available to more people and project was delivered during the pandemic. The company has made great use of demonstrating a good use of ML. cloud based technology and appears to have made a huge difference to client operations. WHAT The company’s solution provides faster decisions with lower defaults using open banking as part of their credit reference offering with positive results. WHAT THE The company demonstrated how its team had delivered a project under difficult THE circumstances. JUDGES The company makes great us of ML to accurately predict defaults. The company SAID is a true disruptor, challenging inertia caused by a narrow, established supply JUDGES The speed of development and implementation gives this entry the edge over the market, making affordable credit available to more people using a new data SAID other finalists. source (open banking data).

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Sponsored By INNOVATION LEADERS CATEGORY INNOVATION LEADERS Worksmart is trusted by the biggest names in CATEGORY Financial Services since 1997 to deliver market- Technology Innovator – Person of the Year leading Reg Tech solutions. POWERED POWERED BY BY Innovation in Credit

WINNER FINALISTS WINNER FINALISTS Aneesh Varma – Aire • Angela Clements Secure Trust Bank and Jaywing • Credit Kudos Fair For You Enterprise • Ezbob and Esme Loans • Graydon, Cifas and TruNarrative • Lubna Bazine • LendingMetrics and Loans 2 Go Friendlyscore • Onguard • Portify • TradeLedger

OVERVIEW In this category the Judges were looking for a OVERVIEW leader who has sort to seek changes in business Judges were looking for a technology innovation practices through technology, delivering which offers new or significantly improved service. implementation, innovating and crafting a fintech A solution which offers benefits to creditors and solution. borrowers.

Technology Innovator - Innovation in Credit AVERAGE RATING Person of the Year AVERAGE RATING ANEESH VARMA - AIRE SECURE TRUST BANK AND JAYWING 8.12 6.79 8.04

7.31 6.53 Congratulations to Aneesh Varma on his win. This success was 7.15 supported by his company, Aire, winning two other categories. 7.08 Congratulations to Mike Abraham, Head of Credit Risk at Secure Trust Bank and a special congratulation to Ben O’Brien Managing 6.41 Director at Jaywing as they win the Innovation in Credit category 6.65 for the second year in a row. 0 2 4 6 8 10 6.62

6.54

This was a tight contest with all three worthy finalists. 0 2 4 6 8 10

The Judges said that Aneesh Varma stood as a driving force behind an innovative solution which drew on his personal experience. Varma is an excellent example The Judges said the winning partnership met the needs of customers and the of entrepreneurship and has made a clear contribution to collections technology. regulator. He is a driving force behind an interesting solution for a large part of population who have thin credit files drawing, he has designed the solution from personal The solution’s intuitive model behaviour is the differentiator in producing major WHAT experience. uplifts producing good application and good metrics. THE WHAT JUDGES Aneesh is a great example of leader who is on a mission to drive a company with a The winning companies are strong innovators and are an example of fintechs social purpose. THE focused on compliance expectations. SAID JUDGES Aneesh has made a clear contribution to collections technology with a track The Intuitive behaviour solution is producing major uplifts in all key metrics. record of distinguished leadership. SAID

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CREDIT & COLLECTIONS TECHNOLOGY

INNOVATIONAL AND POWERFUL COMPANIES IN

ANNUAL GUIDE TO THE MOST INFLUENTIAL,

POWER LIST

COMPANIES

TECHNOLOGY INNOVATION CREDIT & COLLECTIONS

WINNERS WINNERS

INNOVATION LEADERS CATEGORY CREDIT & COLLECTIONS

POWERED Innovation in Collections and Recoveries BY TECHNOLOGY INNOVATION

WINNER FINALISTS COMPANIES Paylink Solutions and Natwest Group • Aryza Group and Avant Credit • Destin Solutions • Digilog • Esendex • Fico and Santander Bank Polska • IE Hub and Atom Bank • Webio and Snap Finance POWER LIST OVERVIEW Judges were looking for a technology innovation which demonstrated a new, unique and forward thinking solution. 2020 Innovation in Collections & Recoveries AVERAGE RATING

PAYLINK SOLUTIONS AND NATWEST GROUP 7.50

7.46 ANNUAL GUIDE TO THE MOST INFLUENTIAL, 7.04 INNOVATIONAL AND POWERFUL COMPANIES IN 6.96

6.65 CREDIT & COLLECTIONS TECHNOLOGY Congratulations to Susan Rann Chief Executive Officer and her team at Paylink Solutions and Natwest Group on this partnership win. 6.62

6.42 6.27 ENHANCED PROFILE PARTNERS 0 2 4 6 8 10

The Judges said that the partnership between Paylink and Natwest evidenced great customer feedback and provided an excellent response to support customers affected by the pandemic. The winning solution utilises open banking technology to support customer outcomes. The partnership solution provides WHAT tangible improvements in client processes through sophisticated technology. This was a good use of open data to support customer outcomes. It is a neat THE bespoke development, looking to address a specific challenge in a short timescale JUDGES to deal with Covid-19. SAID It provides tangible improvements in client processes through sophisticated technology.

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CREDIT & COLLECTIONS TECHNOLOGY

INNOVATIONAL AND POWERFUL COMPANIES IN

ANNUAL GUIDE TO THE MOST INFLUENTIAL,

POWER LIST

COMPANIES

TECHNOLOGY INNOVATION CREDIT & COLLECTIONS FINALISTPOWER LISTDIRECTORY 2020 FINALISTPOWER LISTDIRECTORY 2020

CREDIT & COLLECTIONS TECHNOLOGY COMPANY POWER LIST LEAGUE TABLE PREMIER POWER COMPANIES 2020 TOP 20 COMPANIES (A-Z)

The Company Power list is a guide to the most innovative credit and collections technological companies.

Webio took this year’s top spot in the Credit & Collections Technology Top 20 Company Power list league table retaining its position from 2019. Gathered directly from the consumer, LendingMetrics consistent performance at the Awards moved them up to second with Zoot in third. Aire provides rapid, actionable insight to CCS are a digital engagement specialist Other notable movers with IE Hub moving up 17 places, Callminer up 13 places SmartSearch gaining nine advance credit decisioning for lenders, providing innovative message and contact places and Paylink (six places) empowering major banks and financial strategies. Utilising web, SMS, e-Mail and institutions - as well as the consumers they Social-media to communicate messages, Notable new entrants to the Top 20 this year are Aryza Group, Aire, CRS and CCS. serve - with fairer insight. Founded in 2014, letters, interaction and payments and The latest edition of the Top 20 league table is published as a result of performance at the Credit & Aire is authorised and regulated by the allowing a customer to self-serve their Collections Technology Awards over the past four years. FCA. account.

Points are allocated based on winning and shortlisting for awards. Additional points are added based upon A double win for Aire in the Data & Analytics and A new entry for CCS following their triple finalist partnership wins, partnership shortlisting and Innovation star award wins. Read on to review the profiles of Credit reference category propels the company into shortlistings this year, following up from their win in the Top 20 “Premier” 2020 credit and collections technology companies. the Top 20 for the first time. the Customer Engagement category in 2019.

Pos. Status Company 1 Webio Aryza has over 18 years experience as a Credit Kudos is an FCA-authorised 2 1 LendingMetrics developer of software solutions for financial reference agency and Open Banking services and insolvency. 3 1 Zoot provider (AISP) that uses financial behaviour to measure creditworthiness. 4 Jaywing A partnership win for Aryza Group in the Digital 5 9 SmartSearch Business Transformation category makes the Credit Kudos win the Machine Learning in Credit company the highest climber to enter this year’s Top 6 1 Elanev & Collections title for the second year in a row 20. following up on their 2017 Data & Analytics category 7 6 Paylink Solutions success. 8 1 Credit Kudos 9 13 Callminer 10 17 IE Hub 11 3 Esendex 12 LEVEL Innovation Software CallMiner which provides the benefit of A market-leading collections agency 13 7 MotoNovo Finance achieving successful call outcomes for both offering a full suite of outsourced services agents and customers. Cabot Financial 14 12 CRS (Credit Resource Solutions) with an approach that sets a new standard helps customers take positive steps and in customer engagement and rehabilitation. 15 NEW ENTRY Aire focuses on tailoring personal solutions for 16 6 Divido them ensuring it’s customers and people CRS join the Top 20 with their Best Use of 17 4 TransUnion are at the heart of the company culture. Technology victory following up on their win in the Technology Team of the category success in 2019. 18 2 Modulr Callminer rejoins the Top 20 list with their 19 NEW ENTRY Aryza Group partnership with Cabot Financial in the Contact 20 15 CCS Centre Solution category repeating their success from 2017.

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CREDIT & COLLECTIONS TECHNOLOGY CREDIT & COLLECTIONS TECHNOLOGY PREMIER POWER COMPANIES 2020 PREMIER POWER COMPANIES 2020

Founding Year – 2010 Divido is the world’s retail-finance platform of choice seamlessly connecting financial Multi award winning system helping the institutions, retailers and consumers to offer LendingMetrics is a multi-award-winning financial millions of UK consumers in financial technology and data specialist based in the UK and Key Personnel: flexible payments at the point of sale. difficulty assess and share their affordability Australia. The industry-leading fintech company • David Wylie – Director • Neil Williams – Chief Technology data. delivers cutting edge credit technology and Divido hang onto their Top 20 slot with a shortlisting innovative data solutions to the lending industry, Officer in the Finance Lending Solution category which they including automated decisioning technology, • Paul Brown – Head of Operations A partnership win for IE Hub with Atom Bank and • Claire Januszczak – Head of Sales won in 2017 and 2018. credit reporting and integrated Open Banking data Walsall Council in the Affordability Assessment solutions. category makes the company the highest climber to Company category: enter this year’s Top 20. Online lending & credit risk solutions As the first UK credit reference agency to become fully authorised by the Financial Conduct Authority, Website and telephone number: LendingMetrics is universally connected to all www.lendingmetrics.com other major CRAs and third parties. Their robust +44 (0) 2394 211010 technology and data infrastructure, and “blue-chip” Easily implemented customer scoring partnership eco-system, focus on delivering scalable LendingMetrics completed a quadruple of wins in and secure affordability, suitability and predictive without the GDPR implication; increase Innovation Software is a leading provider of the Credit Risk category this year. The company has solutions to the entire financial sector. demonstrated consistent innovation. customer contact rates, screen for intelligent Collections Management Systems vulnerability and target payment propensity and Business Intelligence tools offering to increase profit.. trusted solutions to global enterprises.

Elanev made the shortlist in three categories this Innovation Software were shortlisted in three year and won the Vulnerable Customer Identification categories this year and won the Legal Software title & Screening solution category in 2017 and 2018. in 2018. Auto Decision Platform ADP saves on time, money and errors, Esendex creates bespoke solutions driving more profits to your bottom line. to deliver excellent digital journeys to customers. Their Mobile Collections solution With our heritage in data science, we It assesses your applicants in real-time, won the Queen’s Award for Enterprise deliver exceptional results, creating 24 hours a day, and delivers accurate after being recognised for its creative brilliant work that’s impossible to ignore in lending decisions in milliseconds. and sensitive approach to effective debt Marketing, Consulting and Technology. collection. It’s a multi-award-winning automated Jaywing won the Innovation in Credit with Secure decisions and collections platform that Esendex were finalists in the Customer Engagement Trust Bank in 2020 retaining their 2019 title. The and Innovation in Collections category this year. They company also won theArtificial Intelligence in puts you in control. won the 2017 Collections solution in partnership with Credit and Collections categories last year and won NPower in 2017. Technology Team of the year in 2018. Brought to you by +44 (0) 2394 211010 www.lendingmetrics.com

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CREDIT & COLLECTIONS TECHNOLOGY PREMIER POWER COMPANIES 2020

Founding Year: 2016 ENGAGE WITH CUSTOMERS Webio orchestrates all the conversation Projects Include: elements needed for credit and collections • Fully compliant automated chatbots to teams to have effective, efficient, and manage early-stage engagement that successful digital customer conversations over LIKE NEVER BEFORE resulted in a 30% reduction in agent site messaging channels. visits and a 60% response rate for I&E forms. As specialists in credit, collections, and • ‘Covid Repayment Bots’ to manage payments, Webio’s conversational AI platform thousands of payment reductions and As specialists in credit, collections and payment enables collections teams to positively engage holiday requests. Bots guided customers with customers across the debt cycle in through an ID&V process, determine their smarter, more intelligent ways by blending ability to pay and if a payment holiday is messaging, we know what works and what your automated chatbots and live agents. With required or both, then scheduled a time for conversational messaging customers feel less an agent to discuss customers respond to. pressure and are more comfortable discussing • Deployed payment and conversational form their situations over messaging. The result is functionality making it easy for chatbots increased engagement rates, improved agent and/or agents to send payment request productivity that positively impacts cashflow. links as part of a messaging conversation as With our conversational messaging platform and a We even get you talking to customers you they interact ‘live’ with customers. have failed to connect with using traditional proven track record of working with leading UK channels. Our Results: Great technology must deliver benefits, so here collections teams, we guarantee improved agent are some metrics we’ve achieved What Webio do: • 50% of ‘unresponsive’ customers now productivity, better business outcomes and Increase Customer Engagement Rates: engaging Webio connects and manages customers’ • 11% increase in collections with significant customer experiences. conversations allowing businesses easily add increases from non-performing debt new channels - WhatsApp, SMS etc. giving • 60%+ increase in converted conversations customers the choice to engage via their • 78% reduction in agent response preferred channels. completion times.

Achieving Efficiencies Through Blended Key Personnel: Automation: Webio automates full or partial conversations. Automating repetitive tasks • Cormac O’Neill, CEO such as initial outreach, ID&V, I&E processes, • Mark Oppermann, Head of Sales and payments allows agents to focus on more and Marketing • Delia Jones, Head of Operations complex and specialised customers issues. FOR MORE DETAILS ON Predicting Conversation Outcomes: Our Tel: +44 203 355 9718 machine learning engine is changing the Email: [email protected] HOW WE DELIVER SUCCESS way collections teams approach customer engagement. Directing conversation flows based on data, sentiment, intelligence, and Five awards wins in four years across the Customer Visit | www.webio.com neural linguistics and deciding the next best Engagement and Innovation in Collections & step. Recoveries categories. Email | [email protected] Social | @webioHQ 28 2020 REVIEW 29 FINALISTPOWER LISTDIRECTORY 2020 POWER LIST 2020

CREDIT & COLLECTIONS TECHNOLOGY AIMING FOR THE PREMIER POWER COMPANIES 2020 PREMIER TOP 20 LIST...

POWER LIST COMPANIES A-Z (Placing 21-50)

SmartSearch provides a unique Anti Money RISING FAST: • Lightico • GBG • Arvato Financial Solutions • Noble Systems • IE Digital Laundering (AML) verification platform • Atom Bank • Northumbrian Water Group • Illion Digital Technologies Modulr is the new integrated payment delivering AML checks on Individuals and • Bottomline Technologies • Oplo • Katabat service for businesses that need a faster, Businesses in both UK and international • Cifas • Satago • Let Alliance easier and more reliable way to move markets. • CoCredo • Walsall Council • MaxContact • Credit Assist • NPower money. • Paythru Winner of the Compliance & Regulatory Technology • Destin Solutions OTHER PLACINGS: • Phillips & Cohen Associates solution for the third year in a row. • Experian • Acquired Modulr were finalists in the 2020 Payments category • Graydon • Ascent Performance Group • Restons Solicitors and won this award in 2019. • InaWisdom • Gala Technology • Totally Money

POWER LIST COMPANIES A-Z (Placing Outside the Top 50) RISING FAST: • British Gas • Hubsolv • RRD • Cabot Financial • Capital On Tap • Indigo Cloud • Samepage Group TransUnion is a global information and • Creation • Castlight Financial • Intrum • Santander Bank Polska • Cedar Rose • JMAC Business • Santander Consumer insights provider supporting businesses • Digilog • Dynamtix • CGI Consulting, Finance and consumers, and one of the UK’s leading • Communisis Data • Kwiff • Severn Trent Water MotoNovo is one of the UK’s fastest- • FICO credit reference agencies. • Freedom Finance Intelligence • Lantern • growing motor finance companies, helping • Lowell • Copernicus • Lateral Technology • Shop Direct thousands of people find and fund their • Marqeta • CreateFuture Studios • Liberis • Short Term Finance TransUnion had two partnership short-listings in the • Natwest Group • Credit Style • Link Financial • Sidetrade dream vehicle. MotoNovo also powers Anti-Fraud category. The company were the winner • Onguard • CreditLadder • • Snap Finance findandfundmycar.com an innovative car- of the Affordability Assessment award with Let • Santander • CreditOnline Financial Wellbeing • Spotcap buying platform. Alliance in 2019. • SecureTrust Bank • DDI Software • Loans2GO • Striata • TDX an Equifax company • Dealflo • Loomis • Sword Apak • Worksmart • Dealtrak • Lifestyle Rentals trading • Syntec MotoNovo were a finalist in the Credit Risk category • Virgin Money • Debtsense as Hiya • Target Group this year. The company won the Innovation in Credit • Vizolution • DebtStream • Mann Island Finance • Teleproject title in 2017 and also won the Finance Lending • YayPay • Duesday • Marston • Telrock • Dun & Bradstreet • Mogoplus • The Kent Intelligence solution category in 2019 OTHER PLACINGS: • Eckoh • Motorpoint Network • AccountScore • Ellipsis Tech Company • N Brown Group • The IDCo • Eg Solutions • Nimbla • Toyota Financial Services Zoot are a specialist provider of automated • Admiral • Alyne • Encompass • Nosco • TriLine GRC decisioning solutions providing advanced • Anchor Computing • Engine • Opos • Trade Ledger origination and customer management Systems • EQ Credit Services • PayPlan • TruNarrative • Andromeda • EQ Riskfactor • PCI Pal • Tully an Openwrks services to the Financial Services industry. • Esme Loans • Phoenix Commercial company Payink Solutions, a leading financial services • Anglia UK • Assimil8 • Express Gifts • Policy in Practice • Ultracomms technology provider for banks and building Zoot won the Technology Team of the Year this year, • Avant Credit • Ezbob • Portify • Validis societies, delivering digital affordability • Bank of Ireland • Fair for You • Prodigy Finance • Voicesage following on from their Data & Analytics and Credit • FinTrace • Provana • Vulnerability Registration Underwriting category wins in 2018. • BCH Digital solutions to support customers. • Bean • FIS • PurplePatch Service (VRS) • bePayd powered by • Flexys • Quanta Law • Walker Morris Paylink Solutions won the Innovation in Collections & Proactis • G3 Remarketing • RADR • Welcom Digital • GAIN Credit • Ratesetter • Wright Hassall Recoveries award in 2020 with Natwest retaining the • BNP Paribas Asset • GDS Link • Redline Application • Zinc Group title they won with RBS in 2018. Management • Bonafidee • Go Car Credit Services • Bristow & Sutor • HighRadius • Rimilia • Hostcomm • Royal

*Companies previously listed who are no longer active in the UK market have been removed from this year's list.

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