Developing a vision for financial inclusion Elaine Kempson and Sharon Collard Further information This report is available as a pdf from Friends Provident Foundation, Pixham End, Dorking, Surrey, RH4 1QA (
[email protected] and www.friendsprovidentfoundation.org). Published in 2012 by Friends Provident Foundation Pixham End Dorking Surrey RH4 1QA © University of Bristol, 2012 ISBN 978-1-906249-99-1 (pdf) All rights reserved. Reproduction of this report by photocopying or electronic means for non-commercial purposes is permitted. Otherwise, no part of this report may be reproduced, adapted, stored in a retrieval system or transmitted by any means, electronic, mechanical, photocopying, or otherwise without the prior written permission of Friends Provident Foundation. Friends Provident Foundation Friends Provident Foundation is a grant-making charity working to create the conditions throughout the UK for improved access to appropriate financial services for those who are currently excluded, particularly those on low incomes or otherwise vulnerable to market failure. It particularly wants to encourage thinking that deals with the causes of the problem. Established as part of the demutualisation of Friends Provident Life Office in 2001 and the flotation of Friends Provident plc, it is independent and has its own board of Trustees. www.friendsprovidentfoundation.org About the authors This report was prepared by Elaine Kempson and Sharon Collard at the Personal Finance Research Centre (PFRC), an independent social research centre based at the University of Bristol. PFRC undertakes rigorous empirical studies across a range of personal finance issues. Elaine is an Emeritus Professor at the University of Bristol. She is an internationally respected figure on consumer financial issues, with over 30 years' experience of conducting research and contributing to policy development on various aspects of personal financial services.