AOA-Summer-2015.Pdf

THE AIRPORT

OPERATORTHE OFFICIAL MAGAZINE OF THE AIRPORT OPERATORS ASSOCIATION

DELIVERING A BETTER AIRPORT London Luton

Features DELIVERING A A LEAP OF FAITH BETTER LUTON Charlotte Osborn, Chaplain, Chief Executive, Nick Barton Newcastle International

SECURITY STANDARDS SMALLER AIRPORTS THE WAY AHEAD The House of Commons Transport Peter Drissell, Director of Select Committee reports SUMMER 2015 Aviation Security, CAA ED ANDERSON Introduction to the Airport Operator THE AIRPORT the proposal that APD be devolved in MARTIJN KOUDIJS PETE COLLINS PETE BARNFIELD MARK GILBERT Scotland. The Scottish Government AIRPORT NEEDS ENGINEERING SYSTEM DESIGN BAGGAGE IT OPERATOR THE OFFICIAL MAGAZINE OF THE AIRPORT OPERATORS ASSOCIATION has made it clear that it will seek GARY MCWILLIAM ALEC GILBERT COLIN MARNANE SERVICE DELIVERY CUSTOMER SOLUTIONS INSTALLATION to halve the APD rate in Scotland. AIRPORT OPERATORS ASSOCIATION Whilst we welcome reductions in the current eye watering levels of APD, Ed Anderson we absolutely insist on a reduction Chairman anywhere in the UK being matched by Darren Caplan the same reduction everywhere else. Chief Executive We will also be campaigning for the Tim Alderslade Government to incentivise the take up Public Affairs & PR Director of sustainable aviation fuels, which is Roger Koukkoullis an I welcome readers to this, an initiative being promoted by the Operations, Safety & Events Director the second of the new look Sustainable Aviation coalition. This Airport Operator magazine. I has the potential to contribute £480 Peter O’Broin C hope you approve of the new format. million to the UK economy by 2030. Policy Manager

Sally Grimes Since the last edition we have of We will also be urging real reductions Events & Member Relations Executive course had a General Election. It in the Red Tape that impacts upon our is true to say that there was some industry and it is heartening that the Patricia Page apprehension in our industry at the new Secretary of State for Business, Executive Assistant & Office Manager prospect of an indecisive outcome Innovation & Skills, Sajid Javid, has Leonie Martin with a new set of Ministers, the named Red Tape reductions as his Accounts possibility of a second Election quite personal priority. In similar vein, we soon and the uncertainty that that will be seeking even closer alignment AIRPORT OPERATORS would have brought. In the event, we of aviation security measures with risk ASSOCIATION 3 Birdcage Walk, have a majority Government with, and desired security outcomes. We London SW1H 9JJ most unusually, both Secretary of wish to see improvements in surface United Kingdom State and the Aviation Minister, and access to airports through a single

T: +44 (0)20 7799 3171 their Labour Shadows, all unchanged. transport strategy and we also need E: [email protected] Patrick McLoughlin is already the clear land use policies within noise F: +44 (0)20 7340 0999 longest serving Secretary of State for contours around airports. W: www.aoa.org.uk Transport since Alistair Darling. We at the AOA are all motivated by Irrespective of the outcome, our asks these challenges. We have had a Gary Mason Editor from the new Government would number of team changes recently. have been the same. Firstly, we feel Rebecca Roberts-Hughes has recently that the industry made considerable taken up a new position at the CAA, Here to help you with HBS Standard 3 THE AIRPORT OPERATOR MAGAZINE IS PRODUCED BY progress in the past five years in and she goes with our very best wishes WITHIN DESIGN terms of the policy framework within and our thanks for her contribution to which it operates; and some progress the AOA; and we welcome new AOA HBS Standard 3 baggage security requirements are a challenge facing UK airports. in terms of the fiscal framework. The Policy Manager Peter O’Broin, who has As the world leader in HBS Standard 3 solutions we have created the UK’s leading Vanderlande Industries UK Ltd challenge now is to build upon that. been working in an EU policy role in team to help you: Integration House, 1 Mondial Way, The immediate policy issue will arise Brussels. We also have a new Events Harlington, Hayes, UB3 5AR, Will Hambling Director when the Sir Howard Davies Airport & Member Relations Executive, Sally >>Design an integrated solution that fits your airport needs T +44 208 283 0100, >>Achieve right-first-time installation into live operations E [email protected] Commission issues its Final Report, Grimes, who has previously worked >>Maximize value for your business through partnershiprion. Ruxandra Radulescu which is expected to be some time extensively in tourism and travel. I am Publication Manager during the summer. Our position is sure you will join me in welcoming Leo Collina clear. We urge Government to act on Peter and Sally to the team. Senior Designer the recommendations; we also urge Government to take steps to make use We are looking forward to our WITHIN DESIGN of existing capacity and encourage all Annual AOA Summer Reception in the Somerset House Strand, London airports, all over the country as well as House of Commons on 30 June, which WC2R 1LA those in London and the South East, we are holding jointly with BATA, BAR United Kingdom that wish to grow to do so. UK and IATA. I hope to see many of > vanderlande.com MOVING YOUR BUSINESS FORWARD you there. T: +44 (0)20 7845 5863 E: [email protected] The fiscal challenge is also high on the W: www.withindesign.co.uk agenda. The Queen’s Speech includes Ed Anderson, AOA Chairman ED ANDERSON Introduction to the Airport Operator THE AIRPORT the proposal that APD be devolved in MARTIJN KOUDIJS PETE COLLINS PETE BARNFIELD MARK GILBERT Scotland. The Scottish Government AIRPORT NEEDS ENGINEERING SYSTEM DESIGN BAGGAGE IT OPERATOR THE OFFICIAL MAGAZINE OF THE AIRPORT OPERATORS ASSOCIATION has made it clear that it will seek GARY MCWILLIAM ALEC GILBERT COLIN MARNANE SERVICE DELIVERY CUSTOMER SOLUTIONS INSTALLATION to halve the APD rate in Scotland. AIRPORT OPERATORS ASSOCIATION Whilst we welcome reductions in the current eye watering levels of APD, Ed Anderson we absolutely insist on a reduction Chairman anywhere in the UK being matched by Darren Caplan the same reduction everywhere else. Chief Executive We will also be campaigning for the Tim Alderslade Government to incentivise the take up Public Affairs & PR Director of sustainable aviation fuels, which is Roger Koukkoullis an I welcome readers to this, an initiative being promoted by the Operations, Safety & Events Director the second of the new look Sustainable Aviation coalition. This Airport Operator magazine. I has the potential to contribute £480 Peter O’Broin C hope you approve of the new format. million to the UK economy by 2030. Policy Manager

DELIVERING A BETTER AIRPORT

Nick Barton, CEO of London Luton Airport (LLA) explains how a major investment in passenger experience and improving transport links is designed to contribute towards London’s current “six runway system” and ease capacity problems in the South East in the short to medium term

t has been a busy year for London network. The addition of La Luton Airport (LLA). Following Compagnie’s new business class-only I the acquisition of the airport by service to New York is particularly Ardian and AENA in 2013 we set exciting and is testament to LLA’s out to invest £100 million to expand great transport links and close annual capacity from 12m to 18m by proximity to London and the airport’s 2026 and transform the passenger convenient and easy to use terminal. experience – a project that began in earnest in December last year. We are proud of the strong relationships which we have ROUTE AND CARRIER GROWTH formed with the carriers based at The development began with the LLA. Indeed, easyJet has recently launch of our new future-focused attributed its impressive financial visual identity that was designed results, in part, to the growth of its to symbolise the beginning of the operations at London Luton. In May airport transformation. Since then we this year Sophie Dekkers, easyJet have added four new airlines and 10 Director of UK Market, said: “We’re new routes. Four of these took flight now at 5m passengers at Luton, in as many days in April as aircraft that’s gone up by 400,000 which is a departed on new routes to New York, significant increase. The infrastructure Porto, Antalya and Waterford. improvements will provide an opportunity to make the airport The growth in routes and carriers one that is world leading.” We look continues apace, with a further four forward to developing similarly close routes already confirmed for this bonds with the new carriers joining us year. We also hope to add more this year and in years to come. Nick Barton, CEO of London Luton Airport domestic, European and international destinations to our expanding

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 4 5

DELIVERING A BETTER AIRPORT

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 6 7

IMPROVING THE PASSENGER Luxury; Affordable Luxury; High were completed in May 2015 with Franchise introducing a minimum local economy as well as creating suppliers within 35 miles of the airport EXPERIENCE Street; and Food & Beverage. 400,000 man-hours going into of two services an hour 24 hours a over 5,000 new jobs. in 2014. Improving the experience for improving road access to the airport. day between London St. Pancras passengers lies at the heart of the We have awarded the concession for We now have a direct and seamless International and Luton Airport As the region’s largest employer, LONDON SYSTEM redevelopment work, particularly as a flagship Duty Free store, offering dual carriageway running directly Parkway. An extra 400,000-600,000 we are ideally placed to bring We firmly believe that LLA will our passenger numbers continue to leading and iconic brands such as from the M1 to the Airport approach existing passengers per year are together different groups to meet continue to play an important part in grow. We have enjoyed 13 months of Chanel, Burberry and Jo Malone, to LS road, which will in turn be upgraded expected to take advantage of the the challenges of our communities. London’s current six runway system, consecutive growth to date, and just Travel Retail. We will also be opening to dual carriageway. additional services, delivering a Our scale gives us the opportunity with our transformation helping ease under one million people travelled a new world-class executive lounge dramatic improvement to surface to make a positive difference to the capacity constraints across the South through the airport in April. Earlier this summer, which will feature leisure We are planning further access arrangements. local area and the East of England as East in the short-medium term. We this year we launched an ongoing zones, snooze pods and spa facilities. significant improvements to a whole. The success of our approach have already enjoyed a strong start to retail tender for 48 units which will transport connections, including LOCAL BENEFITS is nowhere better reflected than in the year, and are confident that this bring exciting new retail and dining SURFACE ACCESS working with the Department for The expansion of LLA will not just our youth employment initiative ‘Get sets the tone for the months to come. options to the airport; total retail The development work does not stop Transport to improve rail links and be advantageous for passengers – Into Airports’, which has helped over space is set to more than double in at the terminal building. Delivering building a remodelled bus and coach local residents will also benefit. The 90 young people secure sustainable size to over 8,700 sq m as part of a better airport is underpinned by interchange outside the terminal. airport’s transformation will act as a work. In January we held our second the redevelopment programme. The improving access by road and rail to catalyst, stimulating economic growth supply chain event, ‘Meet the Buyer’, stores will be split into four distinct enable 18m people to get here. Further to this, our ongoing work and jobs across the region. Currently which connected 44 local businesses zones to deliver the best adjacencies with the DfT and rail operator Govia we estimate the development will with airport-related companies, for retailers and restaurant operators: Major improvement works to the M1 has resulted in the Thameslink Rail contribute an extra £283 million to the contributing to £9m being spent with

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 6 7

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 8 9

SECURITY STANDARDS THE WAY AHEAD

Peter Drissell, Director of Aviation Security at the Civil Aviation Authority (CAA) has set out how he believes airport operators and carriers can improve security standards in the UK. Gary Mason reports

ince April 2014, responsibility Peter Drissell, the CAA’s Director people from a range of different sectors wired to a barometric sensor, a small luggage. This would have needed maker’s diagram to see if there are for aviation security regulations of Aviation Security, gave a detailed of the industry sit down and change device concealed under the cassette- someone with an airside security unexplained internal wires or switches. S has been transferred from presentation on these issues at the them. So we are learning and new play motor. This in turn was set to pass and access either to the luggage the UK’s Department of Transport Counter Terror Expo in London in measures come in as a consequence start a timer, which in turn was wired container or to the baggage train. There are also now strict checks (DfT) to the CAA. It also now has April. “Aviation security faces new of what has just happened.” to a detonator. The suitcase would also have on unaccompanied luggage - if the responsibility for monitoring and challenges all the time. The question needed the correct destination bar-code tags can’t be matched to a enforcing industry’s compliance for me as a regulator is ‘has regulation He said a number of historical There are a number of different baggage-tag. passenger on the computer, the bag with the security regulations. evolved alongside those new incidents have shaped the UK’s theories as to how the bombers is taken off the plane and treated In addition, the CAA provides challenges?’,” he asked. “Is the way aviation security landscape including defeated the security measures Since the bombing the screening as suspicious. independent expert advice to that we are regulating and complying the 1998 Lockerbie bombing. (albeit that they were lax by today’s of luggage has been tightened the Secretary of State on with those regulations - has that kept standards) at Frankfurt and Heathrow. up considerably. Drissell says the Lockerbie bombing aviation security. up? I would be very dishonest to say LEARNING FROM LAPSES involving Pan Am Flight 103 anything other than ‘no’ here.” The suitcase containing the bomb was It may have been a “proxy-bomb”, Once the bags go down to the loading represented a “sea change” in how UK But having taken over the role loaded into a Pan Am cargo container taken to the airport and checked in by bay, a certain number go through airports looked at aviation security. as the chief regulator of aviation Drissell says it is worth exploring in at Frankfurt International Airport. a passenger bound for New York. additional checks. security in the UK, the CAA has more detail why that is the case. “It is “The liquid bomb plot is 2006 had a identified serious shortcomings certainly true that security measures The bomb was hidden in a portable Alternatively, it may have been an There are screening devices which similar impact,” he adds. “It forced in the way the system have evolved,” he says. “Every time we radio/cassette player. Inside the case unaccompanied device – in other can detect hidden explosives in us to look very closely at what we currently works. have a major incident a whole bunch of a larger-than-normal battery was words it was smuggled airside and luggage. Virtually every radio, laptop were doing and how we were slipped into the container of New York and video can be checked against the doing it.”

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 8 9

SECURITY STANDARDS THE WAY AHEAD

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 10 11

CHICAGO CONVENTION So given these weaknesses why TICK BOX SYSTEM But while the aviation sector has is aviation security regulation so He says that there is a danger with the reacted very quickly to security prescriptive? “In part I think it is current system of regulation that the breeches brought about by actual relatively simple to understand,” says operator will “lose sight” of what they events, in many ways the legislative Drissell. “It is also relatively simple to are trying to achieve. “If you reduce “context” of aviation security hasn’t implement. If you are given a set of it all to a tick box system how much changed a great deal. “ICAO Annex rules you just take them and make understanding will there be behind 17 of the Chicago Convention is still sure they are enforced. that process?” he says. “People need the baseline for the world’s aviation to ask themselves why they are doing security and that dates back a very “For us as the regulators the it, the outcome they are trying to long time ago to the 1940s,” he says. system is also simplified through achieve and how they are going to prescription because we just write a make that happen. Ticking boxes will He adds that while it is true that set of rules down and publish them.” not give them the answers to the clauses in the Annex have since He says that in some ways the UK those questions.” been developed to a greater level of aviation industry is “bound in” to sophistication and there has been prescriptive regulation on security He stresses it is also a “dangerous a large amount of aviation-related because it is hide-bound by other assumption” to think that “the legislation that has come from the prescriptive regulation in other parts regulators do it for us and the EU, “fundamental aspects of the of its business, including company law compliance team come round once a legislation” never change. and health and safety legislation. year to make sure therefore we are safe.” “The most import point to make THE BUCK STOPS WITH THE here is that the legislation is still OPERATOR He says a new set of arrangements what I would call prescriptive,” he “I think this is all a bit strange when needs to be introduced into aviation explains. “It is very detailed and says you consider that all of aviation security to make sure that airport these things should be protected in security in terms of statutory operators take full accountability for these ways at this frequency using responsibility sits with the operator,” their operations. these techniques and equipment he says. “This responsibility with this capability. It is, in fact, very doesn’t even fall to those doing the “It may seem strange if you come prescriptive in what airports and monitoring. When we look to see if an from a risk managed world to be carriers need to do even when it operator is doing what they should making that statement because it comes down to things like training be doing, that statutory responsibility would be true in almost every other of staff. “ stays with them. environment. But it would give more assurance than simply having an Peter Drissell says that a new “It may seem strange if you come PRESCRIPTIVE REGULATION “The consequences of any serious inspector come round to an airport, This has been allowed to continue aviation security incident rests with once, twice of even three times a year set of arrangements needs to from a risk managed world to be despite the fact that it has long been the operator, and so it should because because that is just giving a snapshot, recognised, not least by the aviation they are best placed to understand it is not providing fundamental be introduced into aviation making that statement because industry, that prescriptive measures the risks to their operation and to assurances.” do have a real impact on passenger make sure they are being addressed. security to make sure that it would be true in almost every experience. “They can also introduce It is for them to make the judgment To address this the CAA is inefficiencies in the way aircraft that their operation is as secure as it introducing a new process of Security airport operators take full other environment. But it would and the aviation industry operate,” can be in a very imperfect world.” Management Systems (SeMs). Drissell says. “Understanding these For more on this see page 13. accountability for give more assurance than simply procedures or failing to understand This means that a prescriptive them and take them into account can regulatory system, whatever its merits QUALITY ASSURANCE their operations. having an inspector come have serious potential impact on an in terms of simplicity, sits “a little “Without this step any progress airline,” he added. oddly” within the aviation industry. beyond prescription becomes more round to an airport, once, “You have got somebody telling an difficult to achieve,” says Drissell. The CAA also believes that lack of organisation what they should do and “It effectively will provide quality twice of even three times a year flexibility in security protocols is an how they should do it in all sorts of assurance for an organisation’s emerging problem. “The problem with prescribed ways yet ultimately they security activities by enabling the because that is just giving a prescriptive regulation is that they don’t have accountability if things operator to be confident that he can never be contoured or nuanced go wrong. Instead, it’s the airline, has assessed all his risks and has snapshot, it is not providing or be able to adjust to individual the airport, the cargo operator, the looked at his activities in a granular circumstances. It is a shotgun in-flight supplier who bears the full way to ensure it matches his fundamental assurances.” approach and tends to be very broad responsibility for that failure.” operation. It will also demonstrate in its application.” that he is addressing those risks

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 10 11

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 12 13

in an appropriate manner and an Two UK pilots for SeMs – at Stansted that there may be great ambition SECURITY MANAGEMENT aviation sector. The idea is that: SeMS in line with the Framework appropriate time frame.” Airport and with Virgin Atlantic – but not the resources to put that SYSTEMS (SEMS) AND THE SEMS • security risks should be they will gain an effective security have been launched are going well into place.” GUIDANCE managed at the right level, quality management system The CAA believes this change in according to the CAA. “They have The CAA and DfT have jointly overseen by company boards; which will meet the quality control approach will allow airport operators seen in practice what integrating The CAA is keen that the new system published two Security Management • activities should be measured requirements of articles 12, 13 and 14 and carriers to have a much more the system into their own policies will be driven by performance System (SeMS) guidance documents; to provide management of EC 300/2008 and allow them to “introspective view” of their security and procedures really means,” says measurement which means the use a SeMS framework and a separate information on security manage risks more effectively arrangements instead of just Drissell. “Those pathfinders have of key performance indicators (KPIs). note for accountable managers. performance; and efficiently. satisfying the regulator. proved the concept of SeMs and Drissell says that this will be a new • there should be people in others will now follow.” He says experience for the industry in many This guidance sets out how the organisation who are In addition to an organisation’s “I think SeMs will also make it very the CAA is now looking at a cargo cases. “One thing that strikes you organisations in the aviation sector accountable for maintaining own security assurance, SeMS clear to operators what they need operator and in-flight supplier to about aviation security when you look should develop their security rigorous security standards, implemented consistently to do in order to prove their security follow that route. at it closely is how few KPIs there are,” management systems. using the management across industry will bring each operations. It doesn’t rest on the false he says. information; and organisation further benefits. It will assumption that compliance teams If the scheme is to be a success Having considered the responses • there should be a culture provide assurance of the security will do that for them,” he adds. Drissell stresses that the to an industry consultation, the that promotes high security performance of those suppliers accountability for security needs Government concluded in June 2012 standards throughout the and partners who have a SeMS, The UK aviation industry is not the to start at the most senior level that the development and roll-out company. and it will facilitate meaningful first country to introduce this type for carriers and airport operators. of SeMS was the right first step to benchmarking and trend analysis, of approach to security and the CAA “Boards are ultimately accountable take towards the delivery of a more SeMS achieves this by providing an enabling an organisation to has been working with counterparts for their operations and this will flexible regulatory approach. Any organised, systematic approach to understand how well its own in Canada, Germany and France to provide tangible evidence that board future discretion could be granted managing security which embeds performance compares to the perfect the system. members take security seriously,” he to organisations only when there security management into the day- performance in its sector generally. says. “It seems strange to me that was assurance that security risks, to-day activities of the organisation. “I think that the team at DfT safety is a board issue and nobody which remain substantial, were Consistency with the Framework particularly have put a lot of intellectual has any problems with that so why being appropriately managed by the THE VALUE OF THE SEMS will also enable the CAA to horse power into what this means should security be any different?” organisations themselves. FRAMEWORK understand an organisation’s in practice,” he says. A CAA/DfT Although a SeMS is not required security performance. Without this document has been sent to ICAO and Another advantage to having real • The concept of SeMS is based on by the regulations, the CAA the CAA will have no option but to according to the CAA the response accountability for aviation security safety management systems, so believes that organisations will maintain its current compliance- has been very positive in a way that at board level is that they will be should be familiar to those in the recognise that by developing a checking regime. may set an international standard for responsible for resourcing it properly. aviation security compliance. “One of the problems we have seen is

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 12 13

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 14 15

GETTING DELEGATES TO VISIT GET NOTICED, We serve all refreshments and main meals around our exhibitors with BOOK EXHIBIT WITH networking tables increasing footfall to your stand. THE VOICE OF UK AIRPORTS THE AOA SHELL SCHEME INCLUDES NOW. THE BENEFITS OF EXHIBITING Fascia sign CONTACT WILL HAMBLING Your brand will be on show throughout Power supply AT WITHIN DESIGN the entire conference as we place our Two passes to the Conference +44 (0)20 7845 5869 exhibitors in the same room as our Two invitations to the Awards dinner [email protected] plenary sessions. £3,300 Availability is on a strict first come first WHO WILL ATTEND 3m x 2m served basis and stands have been Around 300 senior figures in the £3,900 secured already. IN ASSOCIATION WITH UK Aviation sector and associated 3m x 3m industries. You too will receive access £5,000 as part of your package. 6m x 2m 6m x 3m £7,500 The Voice of UK Airlines Space only POA

DATE FOR THE DIARY: 23-24 November 2015 at The Hilton Metropole, London NATASHA KAPLINSKY ANNOUNCED AOA Chief Executive, Darren Caplan, FOR AOA’S UK AVIATION said: “Natasha is a renowned CONFERENCE 2015, PARTNERED newsreader and television presenter, WITH BAR UK, BATA AND RAES who has shown a real interest in aviation and aerospace issues in The well respected ITN news anchor recent years. Natasha’s engaging and presenter, Natasha Kaplinsky, has style is sure to encourage thought- been announced as moderator of the provoking subjects and discussions AOA’s UK Aviation Conference 2015, from conference speakers and to be held in association with BAR UK, what will be a very knowledgeable BATA and RAeS on 23-24 November audience; and it will help firmly at the Hilton Metropole, London. establish this event as the preeminent annual aviation conference, The conference is the first of its showcasing the UK’s leading role in kind to be held in the UK, bringing global aviation.” together the entire country’s aviation industry through the AOA, BAR • BAR UK is the Board of Airline UK, BATA and Royal Aeronautical Representatives UK, representing Society. The Conference & Exhibition foreign carriers with a presence in is targeted to airline, airport and the UK aerospace senior executives and • BATA is the British Air Transport managers, government officials and Association, representing UK regulators, industry stakeholders and registered carriers the media. Anyone with an interest • RAeS is the Royal Aeronautical or significant presence in UK aviation Society, a membership body Natasha Kaplinsky and aerospace should be looking to for aviation professionals and AOA Conference Moderator, 2015 attend the conference. industry representatives Plan correct at date of publication. Amendments can be made and we welcome requests for space only of non-uniform sized stands

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 14 15

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 16 17

House of Commons Transport in 2013, to London Ashford Airport In addition, smaller airports are Committee report on smaller (Lydd), which handled 670,000 themselves employers and often FEELING THE PINCH: A airports, published in March, passengers. It also considered provide a focus for clusters of has found that Air Passenger Duty smaller airports which did not handle aviation-related businesses. For (APD) is the principal threat to the scheduled passenger flights but which example, Newcastle International smaller airports sector. hosted services such as business Airport provides 3,200 onsite jobs THE FUTURE OF aviation, express air freight, general and supports a further 8,000 jobs in The report concludes that APD aviation or helicopter operations. the North East region. It generates cannot be amended to support some £650 million each year for people, businesses and regional Smaller airports host a range of the north-east economy. Similarly, SMALLER AIRPORTS economies because of the operation aviation services including scheduled more than 2,000 people work at of European competition law, services to domestic and international Liverpool John Lennon Airport, which while proposals to devolve it to the destinations, lifeline passenger contributes around £170 million regions would serve only to spread services to geographically isolated annually to the local economy. The a patchwork of market distortions locations, chartered holiday flights, committee also concluded that across the UK. freight and cargo operations, flying smaller airports are crucial to the schools, helicopter operations and maintenance and growth of A smaller airport was defined by aircraft maintenance. regional economies. Air Passenger Duty and constrained capacity the Committee as one with a Civil Aviation Authority (CAA) licence Smaller airports are also economic They also provide essential lifeline are the two biggest threats to the viability of which handles fewer than 5 million enablers, the report found. They connectivity for geographically passengers per annum. The 40 or allow businesses and people to isolated locations such as Orkney, the UK’s smaller airport sector which plays a so smaller airports that were in the transport themselves, visitors, Shetland and the Hebrides. scope of the inquiry ranged in size customers and products nationally Such services are generally not vital role in regional transportation and the from Newcastle International Airport, and internationally, which facilitates commercially viable and require wider economy, a House of Commons inquiry which handled 4.4 million passengers both exports and internal investment. state support. report has concluded. Airport Operator editor Gary Mason, reports

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 16 17

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 18 19

The UK contains a relatively large to fluctuations in market conditions. for Regulatory Policy, CAA, asserted charged APD on the return inbound The inquiry report welcomed the and in the national interest number of airports in a fairly small In response, some smaller airports that “it is very hard to kill an airport”. flight from Heathrow to Leeds- move by the Treasury but pointed out to address APD.” geographical area. The inquiry have diversified the range of aviation- He argued that uncommercial airports Bradford. In comparison, a passenger that exempting children from APD found that it contains more airports related activities conducted from and often “drop down to a semi-dormant who flew from Leeds-Bradford airport was a marginal change which did TAX VARIATIONS per head than comparable EU at their sites to maximise resilience state” but are “still there… disciplining to New York via Paris Charles de nothing for business travellers and Northern Ireland is currently the only member states. and commercial viability.” the market.” Gaulle would only be charged APD little for smaller airports. part of the UK to share a land border on the outbound flight from Leeds- with another state—in this case, the Smaller airports grew rapidly in the EXPANSION AND RECESSION DISPROPORTIONATE EFFECT Bradford to Paris.APD is not charged Following the Scottish independence Republic of Ireland—which applies late 1990s and early 2000s. Over Darren Caplan, Chief Executive of the But the effect of APD on smaller on flights involving aircraft with fewer referendum, the Smith Commission lower rates of aviation tax. Belfast that period, airports outside London Airport Association told the inquiry airports is disproportionate. The than 20 seats or on flights from airports was set up to examine the further International Airport explained to the grew more rapidly than those serving that Bournemouth Airport is an AOA told the inquiry that it is the in the Scottish Highlands and Islands. devolution of powers to Scotland. inquiry how the variation in aviation the capital, because passenger example of an airport business biggest single economic challenge In November 2014, it recommended taxes between Belfast and Dublin has numbers increased in line with the that has successfully diversified. that they face. In addition to its effect on domestic devolving APD to the Scottish affected its operations: expansion of low-cost, short-haul They have one third commercial, a flights, APD curbs demand for Parliament.21 In line with the Smith airlines. The reverse side of that coin, third general aviation and a third Because APD is a departure tax, it is international tourism to the UK, the Commission recommendation, clause “The imposition of such a costly the inquiry found, is that since the cargo. Meanwhile, Humberside has currently applied to both the inbound inquiry concluded. World Economic 14 of the draft Scotland Bill would ‘penalty’ creates significant price 2008 recession, smaller airports have gone strongly into helicopters to and outbound legs of domestic return Forum data places the UK 139th out dis-apply APD from passengers advantage for competitor airlines suffered disproportionately compared supplement its income. Biggin Hill flights in the UK. Such domestic of 140 countries in terms of tourism departing from Scottish airports and operating out of Dublin Airport. It is with larger ones. and Farnborough both have a strong flights might involve travelling point competitiveness with respect to air allow the Scottish Parliament to set estimated that Northern Ireland is aerospace component on their sites to point or transferring to/from taxes and charges. Only Chad operates a tax for passengers departing from losing 1.5 million passenger journeys John Spooner, Chairman of the for example. further flights at a hub airport in the a less competitive air taxation regime Scottish airports. to Dublin which translates into the loss Regional and Business Airports UK. Domestic return flights are core than the UK. of 1,500 jobs capable of generating Group, told the inquiry that “small Since the 2008 recession, Bristol business for airlines operating from The report concluded: “If APD £30 million approximately in wages airports caught pneumonia when the Filton, Coventry, Plymouth, Penzance regional smaller airports. The double- In the autumn statement 2014, the were scrapped in Scotland, airports and salaries coupled with the creation rest of the country caught a cold.” and Manston airports have all closed charging of APD disproportionately Treasury attempted to mitigate the in England would be subject to a of new downstream enterprises … either completely or to commercial affects passengers travelling from UK effect of APD on airports and airlines. similar competitive disadvantage For the foreseeable future, Dublin The report states: “Smaller airports traffic. In addition, Blackpool closed smaller airports in addition to placing It is scrapped the longest haul Bands C to that currently experienced will continue to ‘poach’ passengers are relatively fragile commercial to commercial traffic after the House all UK airports at a disadvantage and D APD rates and also abolished for in Northern Ireland. The further from Northern Ireland, something that entities. While they operate from of Commons inquiry started. compared with their EU competitors. children under 12 from May 2015. It also devolution of APD to, for example, will continue to have a deleterious fixed locations and catchment areas, For example, a passenger who took extended this to children under 16 from north-east England or Wales effect on both profitability and airlines and other aviation businesses Although the circumstances varied a return flight from Leeds-Bradford 2016. Larger airports host the majority would ultimately serve to extend a route development. In confidential are highly mobile and can swiftly in those cases, the closures were airport to New York via Heathrow of international family holiday traffic and patchwork of APD-derived market talks we have had with a number adjust or relocate their services in ultimately a result of airport owners would be charged APD on the many smaller airports do not have long distortions across the UK and drive of prospective carriers, they have line with demand. Smaller airports and/or airlines concluding that outbound flights from Leeds-Bradford enough runways to land the large jets a race to the bottom on regional indicated that APD is preventing them that rely on services provided by a commercial services were no longer to Heathrow and from Heathrow to that are used to run long-haul APD rates. We would prefer the from making favourable decisions single airline are especially vulnerable viable. Ian Osbourne, Group Director New York. In addition, they would be holiday flights. Government to act strategically which, when added up, would amount

House of Commons Transport Select Committee Inquiry into Evidence session, including (left to right): Nathan Stower, Chief Executive, British Air Transport Association; Smaller Airports, 19 January 2015 Paul Le Blond, Chairman, Aviation Forum, Chartered Institute of John Spooner, Chairman, Regional and Business Airports Group; Logistics and Transport; Darren Caplan, Chief Executive, Airport and Iain Osborne, Group Director for Regulatory Policy, Civil Operators Association (also pictured right); Aviation Authority

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 18 19

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 20 21

to an additional 3 million passengers Belfast City, Leeds-Bradford Commission to construct a new CASE STUDY: In 1999, Manston was purchased On 15 October 2013, Infratil or 3,000 new jobs.” and Newcastle. runway at either Heathrow or Gatwick THE CLOSURE OF MANSTON by the Wiggins Group, which announced they would sell Manston regional connectivity could be hugely Manston Airport is located in the oversaw the airfield’s transition to a company called Manston The report concluded that the way Many smaller airports have replaced increased. Such a step change in district of Thanet in Kent some 13 from a military base to CAA- Skyport. Manston Skyport was in which APD is double-charged on withdrawn flights to Heathrow with regional connectivity would only miles north-east of Canterbury and licensed civilian airport. From wholly owned by Ann Gloag, co- domestic return flights is damaging flights to European hub airports. While occur, however, if smaller airports about one mile from the coast near 1999 to 2003, the Wiggins Group founder of Stagecoach Group. It to UK smaller airports. “In effect, it airport hubs in northern Europe—in were able to link to enhanced hub the town of Ramsgate. It occupies operated Manston as a cargo began running the airport on 29 incentivises airlines and passengers particular, Amsterdam-Schiphol, capacity by securing slots at the a 700-acre site. Manston closed as airport. In 2004, the Wiggins Group, November 2013. to fly from airports located in other Frankfurt and Paris Charles de Gaulle— expanded airport.” an airport shortly before the start of which at this point changed its EU member states. It cannot be are attracting more transfer traffic the inquiry in May 2014. name to PlaneStation, purchased Manston Skyport announced its revised to allow UK airports to from the UK, Heathrow remains a key House of Commons a new airline called EUjet. EUjet plan to close Manston airport compete on a level playing field in access point to international and long- Apart from Heathrow, Gatwick based five aircraft at Manston, on 19 March 2014, less than four the European marketplace because haul travel for many passengers from Transport Committee and Stansted, Manston is the only which attempted to compete as a months after its purchase. The of the operation of EU competition smaller airports. In its interim report, runway in the South East capable passenger airport. In 2005, all EUjet airport closed on 15 May 2014 and law. The proposed devolution of the Airports Commission identified Smaller airports of handling the largest long-haul operations were suspended and the its commercial aerodrome licence APD to Scotland threatens to create that connections to other European aircraft. Several witnesses to the airport went into liquidation. was returned to the CAA, which further market distortions which could airport hubs enhance connectivity Ninth Report of Session 2014–15 inquiry pointed out Manston’s meant that it was no longer licensed severely disadvantage in England. It from the UK’s regional airports but are suitability as a diversionary airport Manston was purchased by a to operate as an airport. Manston is disappointing that the concerns we not an adequate replacement for links Report, together with formal minutes relating due to its lengthy runway. New Zealand company, Infratil, in Skyport told the inquiry that it raised previously about APD in our to Heathrow. Heathrow offers strong to the report August 2005 for £17 million. From decided to close Manston because First Report of Session 2013-14 on connectivity to a number of important The report concluded: “Stansted 2005 to 2012, airlines such as Ryanair withdrew from discussions Ordered by the House of Commons Aviation strategy were ignored by the markets, notably North America, to be printed 9 March 2015 Airport is currently used to handle Flybe and Monarch ran scheduled to operate from Manston, British Treasury. We urge Transport Ministers which is not replicated at other hub most diverted aircraft in the south- passenger services from Manston. Airways decided not to relocate its to pursue those recommendations airports. According to the report the east. Diversions disrupt commercial In November 2012, Infratil secured a cargo operation to Manston, and the and the important concerns raised by value of regional links to Heathrow is operations at Stansted, which is bad new commercial passenger service Airports Commission had concluded smaller airports with the Treasury.” demonstrated by the fall in passenger news for passengers and airlines. at Manston, when KLM announced that capacity should be expanded numbers at smaller airports where such That problem is only likely to worsen twice-daily flights to Amsterdam. elsewhere in the South East. CONSTRAINED CAPACITY services were withdrawn. For example, as Stansted becomes busier over The first KLM flight took place in Constrained capacity has damaged Durham Tees Valley Airport experienced the next decade.” April 2013. domestic air connectivity from smaller a 75% reduction in passenger numbers airports to Heathrow, and the number following the withdrawal of its Heathrow of UK destinations served from service in 2009. Heathrow has steadily declined over the past decade, the report found. In The report concludes: “If the next HC 713 Published on 13 March 2015 by authority of the House of Commons 2015, the only smaller airports with an Government were to implement a London: The Stationery Office Limited air route to Heathrow are Aberdeen, recommendation by the Airports £10.00

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 20 21

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 22 23

As a result, in carrying out AGL on them. AGL systems operate from inspection, testing and service work constant current regulators (CCR) KEEPING THE – as is the case with all electrical which are designed to maintain a maintenance activities – the constant output, typically around 6A, requirement is that all operations are to ensure constant lamp brightness. carried out safely and efficiently. This is primarily because the cables LIGHTS ON are buried underground and often AGL SYSTEMS have poor insulation resistance due AGL systems have developed to poor joints or other insulation considerably in recent years with damage. The CCR automatically the addition of computer controlled compensates for any earth leakage. systems managed by air traffic For example, if current leaks through controllers using touch screen panels, the insulation to ground, the CCR Jim Wallace, Associate Director of the and, in low traffic airports, by pilot- will increase the output voltage to Seaward Group, reports on the use of controlled systems. compensate for the loss. Although the basic lighting system As AGL systems are designed to specialist equipment for the vital service and Jim Wallace, Associate Director of Seaward Group is always the same, with a dedicated maintain constant lamp brightness power distribution and monitoring under all conditions, they are not maintenance of airfield ground system, each individual arrangement equipped with any RCD or other trip is bespoke to a specific airfield to mechanism as this could result in a lighting systems. irfield Ground Lighting (AGL) meet different runway layouts and air loss of power which would extinguish systems fulfil the critical role traffic volumes. all lamps on that particular circuit; A of ensuring that airports clearly not a good idea if an aircraft is remain operational at all times – In general terms, runway edge lighting coming in to land in darkness. including at night and during adverse and approach lighting circuits are weather conditions. interleaved with every other lamp The net result of having a CCR with connected to the same circuit, so if no trip mechanism is that if a person AGL systems are the networks of one circuit fails or there is a cable comes into contact with live parts, lights and circuits that help to guide fault, a pattern of lights will always the system will increase the output aircraft in take-off, landing and taxiing remain around the runway. to compensate for the current lost around the airfield. It follows that through this additional load. This is AGL installations need to perform at The circuits around the airfield likely to be fatal for the operator in optimum levels to ensure that aircraft operate like a ring main system. Each contact with a 2kV – or even higher can constantly use approach, runway lamp has a transformer attached to it – electrical system which is trying and apron areas at all times – and and a constant current ensures that at to drive a large current through the the responsibility for this invariably the same airfield the lamps are at the service engineer’s body. rests with the airport electrical same brilliance. maintenance, engineering or electrical lighting teams. In the UK, AGL systems utilise an TESTING FOR VOLTAGE output voltage of 2kV and in the USA Historically, there have been two main Given the growth in air travel, the systems are based on 4kV. Other types of voltage detector available. maintenance teams often face countries generally use systems based At one end of the scale there are constraints imposed by reduced time on one or other of these voltages. the low voltage type testers used by to access airside installations to carry electricians to identify the presence out their duties. SAFE WORKING of circuit voltages up to around 700V. For electrical maintenance personnel At the other end of the scale there are At the same time, various regulatory working on such systems, safe high voltage detectors used mainly in compliance and performance working practice requires that the power generation and distribution standards for AGL systems are the power is isolated before work sector which are suitable for the laid down that must be met and commences – including for such tasks indication of voltages between 6kV proven on an ongoing basis. For as removing an airfield lighting unit and 33kV. example, occupational standards and to replace a bulb, for example. This recommended safety guidelines for is known as “proving dead” and is In the absence of a suitable voltage airfield service work are stipulated standard practice. detector for AGL circuits, the by organisations such as the Civil common practice has been to use a Aviation Authority and US Federal Airfield lighting systems pose a current measuring device, typically a Aviation Authority. particularly danger to those working current clamp, to measure the output

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 22 23

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 24 25

repairs or remedial measures can be Jersey Airport saw a 3% increase working conditions and failsafe carried out safely. in passenger numbers during 2014 maintenance practices. taking the total to nearly 1.5 million In compliance with the Civil Aviation people. With growing visitor numbers, “The Seaward AGL-5 allows us to meet Authority’s CAP 168 regulations, a team of seven airfield electrical this requirement safely, efficiently Jersey Airport’s engineering services technicians monitor and maintain the and effectively – enabling important team follows formal in-house safety airfield’s ground lighting systems to airfield work to be undertaken without rules and working procedures to ensure the continued and ongoing delay and disruption to important ensure that all runway and airfield operation of the runways and airport schedules.” lighting circuits are isolated from the associated areas. power supply before any maintenance More details at www.seaward.co.uk or inspection work commences. Peter Page, Engineering and www.jerseyairport.com/ Services Manager at Jersey Airport, The Seaward AGL-5 voltage indicator said: “Ground lighting systems system has been specifically designed have to perform at optimum levels to meet this ‘proving dead’ requirement. to ensure that aircraft can use the approach, runway and apron areas at Operation and control of the all times – and responsibility for this ground lighting systems at Jersey critical need rests with the airport is maintained by three on-site electrical maintenance, service and substations. Ahead of all electrical lighting teams. work, after switching off and locking out the CCR units, the AGL-5 is used “Working with what can be to make contact with the cable potentially dangerous high voltage termination points of the field circuits electrical circuits means that proving to verify safe working conditions. dead is essential to ensure safe

current of the CCR and assume that For ease of connection to AGL The engineering team at Jersey the power is isolated if there is no lighting electrical circuit terminals, Airport in the Channel Islands is current flow. However, because it is the AGL-5 test rods are equipped using specialist Seaward AGL- 5 still possible for voltage to be present with tapered contact points and the voltage indicator equipment to ensure even when no current is detected, this presence of voltage is indicated by that airfield ground lighting circuits method does not prove the system is the illumination of high intensity red have been isolated from the power isolated. The only ‘failsafe’ method to LEDs. A polarising filter makes the supply before essential maintenance prove the absence of voltage, i.e. to voltage indication clearly visible in all and inspection work is carried out. prove dead, is to measure voltage. working environments and conditions. Thousands of metres of cabling TWO POLE VOLTAGE DETECTION Designed and manufactured in provide the power to Jersey Airport’s To remedy this situation a new compliance with international runway, taxiway and apron lighting type of voltage indicator has been safety standards, the unit is totally systems that guide aircraft during developed to ensure safe working on encapsulated in a shock resistant high take-off and landing operations. AGL systems. impact rugged enclosure and is IP64 rated. To maintain effective operating The new Seaward AGL-5 two pole conditions the engineering voltage detector provides a fast and The new two pole AGL-5 is supplied maintenance team at Jersey convenient means for airfield service with a proving unit for self-test proof constantly monitor the field lighting engineers, maintenance personnel of performance before and after use. circuits to check for any deterioration and technical staff to verify that in cable insulation and lighting runway and airfield lighting circuits JERSEY AIRPORT - SYSTEM performance; for example, damage have been isolated from the power IN ACTION to the underground cables from supply before maintenance or This innovative test instrumentation indigenous wildlife can sometimes inspection work commences. is now successfully helping a busy cause problems. airport to ensure that important The two pole voltage detection electrical maintenance work can The team uses any trends highlighted system has been designed specifically be carried out safely and efficiently during the monitoring to identify for ground lighting systems and can in compliance with aviation trigger points requiring formal be used to detect the presence of industry regulations. maintenance work, and this requires a voltages from 50V up to 5kV. powering down of system so that any

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 24 25

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 26 27 A LEAP OF FAITH

Charlotte Osborn, Chaplain at Newcastle International and Coordinator for the British Isles & Ireland Network of Civil Aviation Chaplains, explains why Charlotte Osborn at work chaplains are a unique and vital part of the airport community in the UK and worldwide

He asked several officials the ponder our lives? Is it the absurdity enough for it to feel like home, and so way, and received confusing and of getting into a steel tube to be it is an alien space.’ ‘ contradictory advice. He was propelled at alarming speed around tempted to give up the quest, for the world before being disgorged into Travel has become little more than his feet were aching and his grip another country and culture? Is it the an unsettling business necessity, a dragged ever more heavily on very nature of journeying that leads way of being entertained, or tanned, his arm, but he persevered. The us to think of pilgrimage, and of that rather than a pilgrimage of purpose spectacle of the Muslim pilgrims inner journey which we are all on but and discovery and existential healing. at prayer had reminded him of the pay little attention to until confronted The destination no longer reconnects sorry state of his own soul, and with some sort of disruption of our us to missing parts of ourselves, he felt an urge to make an act of daily routine? but the disconnectedness we feel in contrition in some sacred place airports can often engender a spiritual before entrusting himself to the air.’ Is it working in that atmosphere search, if this is not instigated by the of constant coming and going, that circumstances which require us to So writes David Lodge of an airport causes staff to look for the still place in travel. Hence the need for a space chapel in his novel ‘Small World.’ the midst where there is a sense in which to reflect, or a person with We will never know the eternal of changelessness and stability? whom to connect. significance of an airport chapel, or Day to day, both the chapel, or the potentially of an airport chaplain, but multi-faith prayer space and the Chaplains put up signposts from the meanwhile it is good to acknowledge chaplain are there to offer solace to road people are travelling in their lives, that at least 140 airports around travellers and staff alike. Airports starting from where they are. It means the world have designated chapels, form a strange space between places, that the airport chaplain engages with and more than 250 have airport simultaneously everywhere but people and the issues that affect them chaplains... in the UK there are nowhere: it is home, but somehow right where they are, and links faith chaplaincies and faith spaces in all but also away, it is friendly, in a somewhat and work, responding to the sacred one or two airports. professional way, but at the same time heart in so many secular lives. somewhat hostile... in the words of a What is it about airports and travel first time traveller: ‘there’s just enough Alongside regular visiting of all staff, that can cause us to pause and so that you know what to do, but not engaging with passengers to share

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 26 27 A LEAP OF FAITH

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 28 29

their joys and their sorrows, and being of the 283 victims. More than 2,800 deals in seconds in brief encounters, part of the Emergency Orders, the body parts were recovered from with lives in transit, or in decades with chaplain has the unique responsibility the Germanwings crash site but it staff through the joys and sorrows ADVERTISING IN THE to pray for the airport community. will take a long time before these of life. He or she will pray for its wellbeing remains are matched with DNA taken and flourishing; that good and honest from the families of the victims. The The priority for ministry at most OPERATOR MAGAZINE decisions will be made, that truth consequence is that a significant UK airports is to the staff and will prevail in business dealings and number of people are going to learn employees.Many young people have that a diverse workforce which works that there is nothing to return to them. been brought up to be suspicious COULD NOT BE EASIER - together to enable others to fly, will These people will have turned up at of people attempting to engage itself experience joy and satisfaction the airport to lay flowers and sign them in conversation. In addition, and due pride in the process of books of condolence, but who will many younger people have honed being part of another’s journey, offer solace to them? electronic communication skills, but OR MORE EFFECTIVE and somehow, through what the are not so adept at communicating chaplaincy is able to contribute, will The government of Malaysia turned through speech, but once these • 14,000+ PAGE VIEWS IN LAST EDITION better understand and be aware of to the chaplains to request prayers of barriers have been sensitively and the presence of God in the midst of blessing over the bodies of the victims skilfully broken down, the way is open • 24 HOURS+ SPENT BY READERS VIEWING ONLINE everyday life. before repatriation, Buddhist and for meaningful conversation which Islamic faith leaders taking part in the often leads to the sharing of personal • 20% OF VIEWS FROM INTERNATIONAL READERS Far less frequently than you may ceremony in the Schiphol’s mortuary. problems and challenges. imagine is this triggered by a fear of For aviation is an industry which deals • 100+ CLICK-THROUGHS FOR OUR ADVERTISERS flying; more often by the action of with ‘souls on board’ rather than A chaplain tells of a young man, not arriving and departing. The mission passengers or customers in the event professing any faith,recently calling • 98% REFERRAL RATE of the chaplain is not to proselytise, of incident or disaster. him on his mobile at 11.20 at night. He but rather to steady the soul and spirit apologised but said “You always said • FULLY SEARCHABLE BY GOOGLE of passengers, staff and visitors of all Author Alain de Botton spent a week I could contact you if I needed to”. faiths and none. Notes regularly left at Heathrow as its first writer in That is the essence of chaplaincy. He in airport prayer rooms acknowledge residence, and wrote of the airport went on to tell that his best friend had with thankfulness and with David chaplain as a person people came attempted to take his life and was not Lodge, the provision of a place to be to when they were ‘lost’. Mostly they going to survive. To whom else did he still, a dedicated and sacred space were just looking for the toilets, feel able to turn? which allows time to be with God, but the metaphor is significant. As WHAT TO DO NEXT... however we need or understand that. airlines prepare to welcome 3.6 billion passengers in 2016, there will be CALL WILL HAMBLING ON +44 [0]20 7845 5869 The DNA testing on the remains of many who are ‘lost’, momentarily, for victims of flight MH17 identified 176 whatever reason. The airport chaplain ADVERTISING RATES • EDITION SPONSORSHIP: £3,500 • FULL PAGE: £1,165 • HALF PAGE: £1,100 • QUARTER PAGE: £775

WE ARE ALSO ABLE TO OFFER MANY MORE OPTIONS ASIDE FROM STATIC PRINTED ADVERTS: • INSERT HYPERLINK: £150 • INSERT MAILTO: £150 • INSERT VIDEO TO 30 SECONDS: £2,500 • INSERT VIDEO TO 60 SECONDS: £2,750 • INSERT VIDEO TO 120 SECONDS: £3,000 • INSERT VIDEO TO 180 SECONDS (MAX): £3,500 • DESIGN: INSIDE FRONT COVER / FULL PAGE / HALF PAGE / QUARTER PAGE- £600

A MEMBER OF THE TEAM MAY BE IN TOUCH TO DISCUSS SHORTLY; AND IF YOU WOULD LIKE ANY FURTHER INFORMATION AT THIS STAGE, OR WOULD LIKE TO BOOK AN ADVERT, PLEASE DO LET ME KNOW.

WWW.AOA.ORG.UK THE AIRPORT OPERATOR2015 SUMMER 2015 28 29

A MEMBER OF THE TEAM MAY BE IN TOUCH TO DISCUSS SHORTLY; AND IF YOU WOULD LIKE ANY FURTHER INFORMATION AT THIS STAGE, OR WOULD LIKE TO BOOK AN ADVERT, PLEASE DO LET ME KNOW.

WWW.AOA.ORG.UK THE AIRPORT OPERATOR2015 SUMMER 2015 30 31

with British Airways also means that we see the return surface course and binder course before relaying with RETURN OF BA CODE of a British Airways code share to Birmingham, allowing TWO CONTRACTS AT new materials. customers to earn and redeem BA air miles and SHARE ROUTE TO Avios points.” HEATHROW AIRPORT Works will typically be carried out during strict night time possessions. There will also be a full closure of BIRMINGHAM AIRPORT Last year, American tourists spent around £40m in Lagan Construction International has secured two sections during day time works. Birmingham and the Midlands exported £4.8bn to contracts at Heathrow Airport worth an estimated £10 Birmingham Airport and American Airlines have North America, giving a trade surplus of £2.9bn; the million. One contract is with Ferrovial Agroman and Works will be fully complete in mid-2016.

launched direct daily flights between Birmingham and largest of any UK region. will involve works on Alpha Bravo Taxiway the other New York John F. Kennedy Airport (JFK). contract is with Morgan Sindall and will involve works The American Airlines flight will operate daily, arriving on the Sierra Taxiway. These contracts are part of the The route will provide nearly 100,000 seats between from JFK into Birmingham at 0700 local UK time. It ongoing works being undertaken for Heathrow Airport Birmingham Airport and JFK, and through the will depart for its return leg at 0900, arriving into New Limited as part of their £ multi-billion investment American Airlines and British Airways joint business York JFK at 1155 local US time. programme for Q6. and oneworld airline alliance, will offer a British Airways code share, allowing customers to earn and redeem BA The new flights are available via AA.com and BA.com Lagan Construction International will mobilise their in air miles and Avios points. David Winstanley, Chief and through travel agents. The service will be operated house mobile asphalt batching plant to produce and lay Operating Officer for Birmingham Airport (pictured by a Boeing 757 aircraft with 16 business and 160 approximately 50,000 tonnes of Marshall Asphalt. below left), said: “This joint business and oneworld alliance economy seats. The airport team will have to plane of existing

Debra Barber, Managing Director at Cardiff Airport, CARDIFF NAMED ‘ZERO said: “I couldn’t be more proud of the dedication and passion shown by the team in recent years to really focus WASTE’ AIRPORT in on effective and sustainable waste management, and the important positive impact this can have A focused commitment by environmental staff at Cardiff on the environment. Airport to responsibly manage all waste on the airport site has led to the achievement of a ‘zero waste to Thanks to the innovative processes now in place at landfill’ status. Cardiff Airport we are able to ensure that absolutely no From around sector… the waste goes to landfill but instead goes towards creating This means that all waste produce created across the new energy and materials. Our aim as an Airport is to airport as a result of day to day operations; from food become an exemplar of responsible waste management to plastic packaging, grass cuttings and heavy pieces of and we look forward as a team to using new technology old or broken equipment is now disposed of either by and innovation to continue on our journey.” recycling or using ‘waste to energy’ methods.

A fully automatic In Vessel Composting system designed to turn organic wastes including food and garden wastes into compost was recently installed on site.

“This joint business and one world alliance with British Airways also means that we see the return of a British Airways code share to Birmingham, allowing customers to earn and redeem BA air miles and Avios points.”

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 30 31 with British Airways also means that we see the return surface course and binder course before relaying with RETURN OF BA CODE of a British Airways code share to Birmingham, allowing TWO CONTRACTS AT new materials. customers to earn and redeem BA air miles and SHARE ROUTE TO Avios points.” HEATHROW AIRPORT Works will typically be carried out during strict night time possessions. There will also be a full closure of BIRMINGHAM AIRPORT Last year, American tourists spent around £40m in Lagan Construction International has secured two sections during day time works. Birmingham and the Midlands exported £4.8bn to contracts at Heathrow Airport worth an estimated £10 Birmingham Airport and American Airlines have North America, giving a trade surplus of £2.9bn; the million. One contract is with Ferrovial Agroman and Works will be fully complete in mid-2016.

A fully automatic In Vessel Composting system designed to turn organic wastes including food and garden wastes into compost was recently installed on site.

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 32 33

“It’s most important to maintain fast response and on-site LONDON GATWICK support during operating hours, to investigate and rectify suspected failures as quickly as possible and establish EXTENDS SERVICE realistic response timescales which allow initial assessment outside of normal operating hours, before the airport SUPPORT CONTRACT returns to an operational state,” he said.

TO SIEMENS Flexible on-site engineering support enables Siemens to

provide additional or specialised resources to implement London Gatwick has renewed a service contract with minor modifications and enhancements to the control Siemens Postal, Parcel and Airport Logistics to provide systems to reflect changes in the configuration and continued engineering support for the operation of the layout of the conveyors as a day-by-day activity as well as baggage handling systems at both the South and North respond to urgent calls to investigate suspected failures. terminals for a further 12 months with an option to This arrangement is consistent with the training and extend the contract. support provided by Siemens to the airport controls team at London Gatwick to enhance a broader According to Matt Toghill, Senior Manager (Baggage) at knowledge base. London Gatwick, the new contract will provide a stable and resilient baggage operation for the benefit of both Out of hours emergencies will be covered by experienced the airlines and passengers by providing quality support engineering support on 24 hour call out. A tasking to the operation to rectify issues regardless of when they contract has been placed to access additional resources happen in a fast, efficient and professional way. to assist with the implementation of on-going system changes and enhancements.

From around sector… the Amanda McMillan, CEO of Glasgow Airport

Amanda McMillan, Managing Director of Glasgow GLASGOW REPORTS Airport, (pictured above) said: “We have enjoyed double digit growth in our passenger numbers for six consecutive 15 PER CENT INCREASE months but to have recorded our busiest April ever is hugely encouraging. There certainly appears to be a renewed IN PASSENGER NUMBERS confidence amongst passengers and airlines alike and with the launch of nine new services, including direct flights Glasgow Airport has recorded its busiest April on record to Prague and Halifax, Nova Scotia, May promises to be after 665,000 passengers travelled through its doors during yet another busy month. the month, representing an increase of 15.4% on the same period last year. “Alongside our efforts in route development, we are continuing to invest in enhancing our facilities for our There was a marked increase in both international customers. The £3 million extension to our east pier is and domestic traffic, which grew by 20.4% and 10.9% nearing completion, we have embarked on a £500,000 respectively, ensuring the airport was also able to record its refurbishment of our dedicated passenger lounge and earlier 26th consecutive month of growth. this month we were proud to become the home of Victoria’s Secret first store in Scotland.” Long haul carriers Air Transat and United experienced an increase in demand for their trans-Atlantic services and the In April, Wizz Air made a series of route announcements airport’s hub carriers including KLM, British Airways and including the news it will launch direct flights to Budapest Icelandair also enjoyed a busy month. Passenger numbers and to the Lithuanian capital of Vilnius. Thomas Cook were also boosted by the Easter getaway which saw tens of launched Scotland’s first regular service to Las Vegas on thousands of travellers take to the skies. 4 May and this was followed by the news it will introduce direct flights to Barbados later this year. Barrhead Travel April marked the start of the busy summer season and with will also launch its summer charter programme in May it the return of airlines such as American Airlines. Virgin which will include direct flights to Venice. Atlantic has also added extra capacity for summer 2015 and will launch direct flights to Las Vegas in September.

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 32 33

TO SIEMENS Flexible on-site engineering support enables Siemens to

From around sector… the Amanda McMillan, CEO of Glasgow Airport

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 34 35

£1M DEPARTURE LOUNGE IMPROVEMENT WORKS NEAR

COMPLETION AT LJLA

Development work aimed at improving the customer experience is nearing completion at Liverpool John Lennon Airport (LJLA), following an opening up of parts of the Departure Lounge and the creation of a number of new and expanded retail units.

Almost £1m has been spent over the past few months in a joint investment between the Airport and its retail partners, with this latest phase of works due for completion shortly, ahead of this year’s peak Summer season. Also on the lower Departure Lounge a new brand will be coming to the Airport with the arrival of a Joes Works included the construction of a new, larger Coffee House unit. Due for completion later this week, WHSmith retail unit on the lower Departure Lounge experienced baristas will be on hand to make a range of area to replace the previous unit, enabling the existing fresh coffees, fresh fruit juice, smoothie’s or one of their Kissing Gate Bar and Eatery area to be expanded. freshly made sandwiches, salads, jackets or soups.

These works have also opened up more views within the Finally, in response to requests from a significant number Departure Lounge over the apron, runway and to the of passengers, an outdoor smoking area has now been Mersey estuary. Further work is to be completed shortly provided within the departure lounge area, with weather with replacement flooring and seating. protection and a wall heater. From around sector… the

The Kissing Gate Bar and Eatery has been an extremely Lucy O’Shaughnessy, the Airport’s Commercial Director successful addition to the mix of food and beverage commented, “These latest improvements and additions amenities at the Airport since its launch 2 years ago. This to the lounge will help to make the customer experience further development includes a new revised look and feel, even better. In particular, the opening up of the departure with a reorganisation of the seating arrangements and lounge to enable more views out across the apron and the introduction of popular booth seating with diners beyond will really enhance the relaxed, hassle free overlooking the airfield. ambience that we are already known for.”

operation at the core of a baggage handling system – to VANDERLANDE manage the way in which luggage is directed to the but the time is now right for the airport brand to reflect appropriate flight – as well as monitoring and reporting LEEDS BRADFORD the recent investment in our product development, the AWARDED LONG-TERM on the overall performance. introduction of exciting new regional partnerships alongside AIRPORT ANNOUNCE improvements in the airport passenger experience. CONTRACT BY STANSTED In addition to the supply of this intelligent software, Vanderlande will provide a minimum five-year life-cycle REBRAND “We continue to attract new airlines and routes serving Vanderlande Industries UK has been awarded a long- support programme for the baggage handling system. Yorkshire’s business and leisure passengers and our term contract to provide strategic IT development and Leeds Bradford Airport (LBA) has launched a rebrand strong brand identity captures the confidence we have in support at Stansted Airport by the Manchester Airport Stansted’s IT Project Manager Anthea Kubiczyn to mark the next stage in the airport’s development. our continued growth and development.’’ Group (M.A.G). says: “We are delighted to announce this partnership with Vanderlande, which has a strong technical and The brand was last refreshed back in 1994 when the airport The new LBA brand identity was created by Epiphany, As part of the contract the company will design, build commercial proposition to meet our current and future handled less than a million passengers. Today 3.3 million based locally in Leeds, and followed a competitive pitch and implement a new control system, and then manage needs. Stansted is the third largest airport in London passengers fly to 65 direct destinations across 23 countries. with other regional agencies. the accompanying life-cycle support package until at and currently the fastest growing major airport in the least 2020. UK, serving more than 20 million passengers and over The new brand will be introduced across the business 200,000 tonnes of cargo a year, and we look forward during 2015 but has already been incorporated into the The new system will be operational at Stansted Airport to working with Vanderlande to support our future airport’s website www.leedsbradfordairport.co.uk. during the fourth quarter of 2015 and incorporate operational needs.” Vanderlande’s baggage sortation allocation computer John Parkin Leeds Bradford Airport’s Chief Executive (SAC) and intelligent supervisory control and data commented: “We are very proud of our heritage at LBA acquisition (SCADA) software. It will control the

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 34 35

£1M DEPARTURE LOUNGE IMPROVEMENT WORKS NEAR

COMPLETION AT LJLA

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 36 37

Eye Airports will begin deploying 200 beacons through its paces, enjoying the variety of interactive BEACON TECHNOLOGY across their network of airports. Airports that will see STANSTED EDUCATION activities whilst finding out how London’s third immediate deployments include London Gatwick, busiest airport works and what airport life is all about. AT UK’S BUSIEST Stansted, Bristol, Southampton, Inverness, Newcastle CENTRE READY FOR and East Midlands. This will then be extended out to Joanne Davies, Stansted Airport’s Education AIRPORTS other airports across the UK. The partnership will mean JUNE OPENING Coordinator, said: “Nearly 11,000 people already work brands can continue to connect their physical and digital at Stansted so it’s a massive operation and involves Mobile proximity marketing, company Proxama will work assets via mobile to increase consumer engagement, Stansted Airport’s Aerozone has been visited by a group hundreds of engineers and technicians all working

with Eye Airports, the UK’s Airport Advertising Experts, retail sales and loyalty across a network of high of local school children who were invited inside the behind the scenes without most of us even knowing. to deploy 200 Bluetooth low-energy beacons across 8 UK footfall locations. education centre ahead of its grand opening in June. airports including London Gatwick. The beacons will be “Our aim is to bring these job roles to life to inspire used to deliver targeted beacon notifications to passengers Sarah Parkes, Managing Director, Eye Airports said: The £500,000 Aerozone, MAG’s (Manchester Airports and encourage young people to perhaps choose a career while they wait for their flights. “This commercial partnership with Proxama further Group) flagship community project at Stansted, has been at the airport or the aviation sector when they leave underlines our positioning at the forefront of airport designed to encourage children to consider choosing a school, college or University. Everyone at the airport is Potentially connecting over 100 million passengers, advertising technology. Location based marketing offers career in the aviation industry when they leave full time really excited about the Aerozone and we look forward advertisers will use this technology to deliver targeted a direct way of engaging with consumers in high footfall education. A particular focus of the centre will be to to encouraging all our colleagues, including security content such as offers and rewards, including offers areas, such as UK airports. As the consumer chooses boost talent and increase interest in STEM subjects - officers, fire fighters, operations staff and our airport that can be redeemed while passengers are in the airport. to receive these messages, they feel more involved in science, technology, engineering and maths. business partners to get involved and volunteer at the The move enables advertisers to extend their the communication process and, most importantly, can centre when it opens in June.” traditional campaigns on to mobile to offer brand-to- specify who they want to receive offers from.” Fifty year nine pupils from Stansted Mountfitchet’s consumer engagement. Forest Hall School were the first to put the facility The Aerozone is set to officially open in June 2015. From around sector… the

“This commercial partnership with Proxama further underlines our positioning at the forefront of airport advertising technology. Location based marketing offers a direct way of engaging with consumers in high footfall areas, such as UK airports. As the consumer chooses to receive these messages, they feel more involved in the communication process and, most importantly, can specify who they want to receive offers from.”

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 36 37

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 38 39

Judit Guimera Busquets, Evelien Van-Bokhorst and Team Bolleboos is the only all-female team to make it WIRELESS PLANE Isabella Fumarola from Team Bolleboos met while to the finals of Airbus. Although the team have never studying for a PHD in Aeronautics Engineering at City. considered gender to be an issue when pursuing a CHARGING AND Inspired by the charging systems of electric toothbrushes, science-related career, they feel more female role models they designed a wireless power system that transfers are needed to challenge stereotypes. VIBRATING WINGS energy from the ground to the plane while taxiing. Evelien said: “I decided to choose engineering because INSPIRE THE FUTURE “This would mean that the aeroplane wouldn’t need to I was interested in the subject. However, there is a very

use the engines during taxiing resulting in a reduction stereotypical image of an engineer and in order to change OF FLIGHT in fuel burnt, less air pollution, a quieter airport and this, more female role models would be needed. There significant financial savings for airlines,” Isabella are so many aspects to engineering, it’s all around us!” An all-female team of students from City University Fumarola said. London have designed a system to wireless power planes Judit added: “I believe that the stereotypes society has while taxiing. The five finalist teams will travel to Hamburg, Germany established makes an impact on many girls who grow up on Wednesday 27th May to make their case in front of a thinking that STEM subjects are more for boys and are The idea was entered into the global Airbus, Fly Your panel of industry experts. not encouraged to pursue this kind of subject. I think Ideas competition for the chance to win €30,000 and everyone, regardless of gender, should study what they the students have beat more than 500 others to reach the Isabella said: “Getting to the final is amazing and we are like the most, independently whether the society thinks final round. really excited about going to Hamburg to present our you should do.” idea to the international jury. I still cannot believe we are Comprised of three doctoral students from among the finalists.” Team Bolleboos Airbus Mentor, Ye-Y Tian said: “Team City, Team Bolleboos is among 5 teams selected Bolleboos is a very dynamic all-female team with from more than 500 entries to reach the final round Judit Guimera Busquets said: “Our research at City members from various academic backgrounds. The fact of the competition. As part of Team Multifun, City focuses on aviation and we thought this competition that the idea they came up with is not part of any of their Chris Atkin, Professor of Aeronautical Engineering at student Dhamotharan Veerasamy also reached the would be a fun and interesting challenge. When working majors, has really given them the opportunity to think City said: “All four students are undertaking research final round. Team Multifun hail from Georgia as part of a team it’s important that you all get along and outside of the box and be extra creative. into aerodynamics at City, but their team proposals Institute of Technology, USA; Delft University of I think is one of the factors in our success so far. From the to Airbus focus on smart structures and innovative Technology; Netherlands and Indian Institute moment we met at the start of our PhD we all connected “I found it very easy to work with the team and I am electrical systems. I am delighted to see our students of Science, Bangalore, India alongside City. and are now really good friends. Although we have quite most impressed with their ability to understand and showing a broad interest in the industry which their Their idea involves harvesting energy from plane different personalities, they complement each other really quantify the commercial value of this engineering idea. research supports. I’m sure you will join me in wishing From around sector… the wing vibrations. well and we are all quite alike in the way we work.” It was a brilliant experience with an outstanding team!” them the best of luck for the show-down in Hamburg.”

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 38 39

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 40 41

“Working with OSRAM, we have achieved a crisp, Pictured above: Tony Hallwood of Leeds Bradford Airport (left) STANSTED PROJECT clear light with enhanced uniformity within a solution VINTAGE KLM DC-3 and Warner Rootliep of KLM (right) prior to departure of the that has delivered an 89 percent energy usage reduction, DC3 from LBA. RECOGNISED FOR LOW which equates to a cost saving of just under £119,000. A FLIGHT TAKES significant cost saving for the client and evidence of what CARBON LIGHTING intelligent design can produce.” OFF FROM LEEDS Warner Rootliep, Air France KLM UK & Ireland General Manager said: “We were From around sector… the DESIGN AWARD The number of luminaires has been reduced from 286 BRADFORD AIRPORT delighted to bring back our iconic Dakota DC3 to 120 and power consumption from 130KW/H to aircraft to the UK, after a successful tour on the A lighting project for Stansted Airport designed by 14KW/H, whilst the design enables optimum energy To help mark the KLM service from Leeds Bradford, East coast last year. We were thrilled to offer a once in Morgan Sindall Professional Services (MSPS), the usage as illumination levels can be programmed to passengers stepped back in time last month, taking a a lifetime opportunity for passengers from Yorkshire multidisciplinary design and engineering firm, working respond to the time of day and how busy the area is. scenic flight on an iconic KLM vintage DC-3 aircraft to experience aviation at its vintage best. As I like to with OSRAM, a world-leading light manufacturer The LED luminaires utilise LON Powerline protocol, from Leeds Bradford Airport. say, this aircraft makes music so we looked forward to was the first runner up in a prestigious ‘Lighting allowing for existing cabling to be reused where welcoming our lucky passengers on board and for Design’ Award. appropriate, and each luminaire can be controlled The KLM Dakota DC-3 aircraft, flown in from them to experience this fantastic flight. The DC3 is individually or in groups to allow Stansted to make Amsterdam especially for the event, was originally such a unique aircraft; it was a historic moment to The ‘highly commended’ recognition in the Low Carbon future adaptations without re-wiring. built in 1944, and was the world’s first ever commercial welcome it to Leeds Bradford. Our regional airports category marks the second accolade for MSPS’ electrical aircraft. Offering on board comfort, reliable flights, and are incredibly important to KLM and it was fantastic engineering team in three years, following a win in 2013. Karen Cawley, responsible for the project at OSRAM routes to Europe, the Far East, and beyond for KLM to be able to showcase our heritage to the local says: “Carbon efficiency has always been a focus of leisure passengers, the plane was also used in the Second community in Yorkshire.” The awards, held at the London Hilton Hotel on Park OSRAM’s products, projects and solutions. The 120 World War with the 8th Air Force, became the first Lane are the largest and most respected celebration in Siteco T21 Tunnel LED luminaires have a heat and official aircraft of the Dutch government, and following Tony Hallwood, Aviation Development lighting design. The highly-competitive Low Carbon impact protection rating of IK10 and are expected to last its retirement in 1975, formed part of the Aviodrome Director for Leeds Bradford Airport added: award celebrates projects that demonstrate significant for 90,000 hours, significantly reducing maintenance Museum’s collection in The Netherlands. ‘’We were very proud to welcome the iconic energy savings through excellence and innovation in costs. We feel honored to be the first runner up in this KLM Douglas DC3 aircraft to Yorkshire and to terms of design, equipment or technique. Lighting Design Award.” The DC-3 was put back into service in 1998 and has Leeds Bradford Airport. Regional interest has been been flying ever since, earning its historic KLM colour overwhelming and the lucky passengers had a The project was for Stansted’s 306m undercroft. The brief Liz Brassington, environment standards manager at scheme in 2010, when it was christened ‘Princess memorable flight over the city of Leeds. The sight was to optimise lighting levels with improved controls Stansted concludes: “MSPS and OSRAM have created Amalia’, after Prince Bernhard’s great grandchild, the and sounds of this magnificent aircraft evokes that could vary illuminance levels, to reduce maintenance an award-worthy design that combines innovative second in line of succession to the Dutch throne. memories of the golden age of traveland we costs, and future proof the system so that it could be engineering with leading product technology to create would like to thank KLM for bringing updated or integrated with other building management near-daylight conditions using a fraction of the energy The guests enjoyed a champagne reception, followed by a ‘Princess Amalia’ to LBA.’’ systems when required. used in the previous design. As well as providing scenic flight over Leeds on board the iconic aircraft, and considerable cost savings, as the fourth busiest airport had the opportunity to hear more about KLM Peter Fordham, senior lighting designer at MSPS, says in the UK it also crucially helps us to support the and its worldwide network of over 200 destinations, to be recognised for a second time demonstrates the Government’s Carbon Plan, aiming to reduce the UK’s in more than 100 countries, available to Leeds company’s expertise in low carbon design: greenhouse gas emissions by 80 percent by 2050.” Bradford airport passengers connecting 3 times a day via Amsterdam.

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 40 41

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 42 43

A breach in security could have catastrophic “Our training is not just confined to the workplace as the TRADE BODY SEEKS consequences and so the implementation of effective CORK AIRPORT’S skills we learn can be put to good use in our social and security solutions is vital. We want to make sure that domestic environments as was demonstrated when APF AVIATION SECTOR’S those responsible for the procurement of security LIFESAVING STAFF Rob Jenkins saved the life of his opponent who fell victim solutions are receiving the goods and services they need, to sudden cardiac arrest during a tennis match. Also, APF VIEWS ON SECURITY which are fit for purpose now and for the future.” TO OFFER THEIR Fergal Sargent found a cyclist collapsed by the roadside having suffered a cardiacarrest and his speedy intervention The British Security Industry Association (BSIA) – With questions covering a wide range of topics, including VITAL TRAINING was key to the man’s full recovery.

the trade body representing the UK’s private security the impact of economic recovery on security spending, the industry – is researching the procurement attitudes of survey will ultimately identify emerging trends in buying As part of the “Save a Life” campaign Cork Airport is “Until recently mortality from ischaemic heart disease the aviation sector. behaviour, and how these relate to perceived security offering Cardiac First responder training (CFR) to all in Ireland was high (over 25%) compared with rates in threats facing a number of business sectors, including airport staff at a discounted rate of €50 to cover course and other countries. In particular, when compared with other The BSIA is seeking to understand the factors which retail, transport, healthcare and education. The survey certification costs. Emergency First Responders (EFR’s) European Union countries, Ireland had the highest rate influence security procurement and investment in the will be open for responses until Friday 12th June and of the Airport Police Fire and Rescue Service have saved in men and the third highest rate in women. The reasons aviation sector through an online survey launched this the results will help to underpin a campaign to ensure numerous victims of sudden cardiac arrest within the behind these figures were speculative but usually based week. The survey – which is open to all individuals that security buyers are making informed procurement airport and surrounds including most recently a customer around cultural and demographical issues. involved in the procurement and management of security decisions on quality, future proof solutions. of the Cork International Hotel. products and services – aims to provide the BSIA and its “Measures to reduce these mortality rates have been members with a better understanding of the needs of the “Cheaper is not always best, and often, an unsuitable EFR’s will train staff and other businesses at Cork steadily increasing since the millennium and now aviation sector. product or service can be more costly in the long run. Airport and a public defibrillator has been located defibrillators can be widely found in the community and The BSIA would urge security buyers to work closely centrally in the terminal next to the check in desks so that not just confined to ambulances or hospitals.” James Kelly, Chief Executive of the BSIA, comments: with the security industry and to use the services of anyone who has been trained to use one can do “We know that security is of paramount importance reputable security companies to minimise costs in the so effectively. Cork Airport is the international gateway to the south to the aviation sector. By gaining an understanding of long term,” concludes James Kelly. of Ireland. Welcoming over 6,000 passengers a day, and our industry’s clients and their security needs, we can Speaking at the launch of the training, Cork Airport more than11,000 passengers a day in peak season, it is ensure a closer relationship between buyers and suppliers Industry clients, buyers and procurement Fire Officer, Warren Delaforce said: “The course is a the country’s second busiest airport after Dublin. More throughout the procurement, implementation and professionals can access the survey online viathe beneficial life skill that can be learned in a four hour than2.1 millionpassengers travel through the airport each maintenance of security products and services. following link: https://www.surveymonkey.com/r/ training session and has to be renewed every two years. year, flying to destinations acrossthe UK and throughout Since 2002 we have been trained to respond to all kinds continental Europe. “The aviation sector takes security extremely seriously of medical emergencies and especially cardiovascular From around sector… the and is at the forefront of emerging security technology. related illnesses.

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 42 43

WWW.AOA.ORG.UK THE AIRPORT OPERATOR SUMMER 2015 Follow us on our social media