CASS CARE LIMITED

ABN 74 099 853 755

Directors’ Report On Review Of Operations 2018-2019

For the Financial Year (FY) being reported, our reflecting the strong demand for the service in the Company, CASS Care Ltd (to be referred to community, especially the Korean community. hereunder as “CASS Care”, or simply as “CASS”, Promotional efforts would continue in the coming our brand name), continued to work on the year to enable the serving of more people. achievement of our aims to provide a wide range of community and social services to the multicultural Home Support and Miscellaneous Services community. CASS Care was approved by DoH to provide Commonwealth Home Support Program (CHSP) The operating environment in the period being targeting the CALD communities. Services reported was complex, comprising of new business included: opportunities, changing operating mode in the  Social Support (individual) in , South industry and facing fierce competition in chasing East, Northern, and South West Regions of reducing government funding and subsidy. ; However, with concerted efforts of our dedicated  Domestic Assistance in South East, Northern, team of hardworking staff members and and South West Regions of Sydney; enthusiastic volunteers, our Company was able to  Personal Care in South East Region of Sydney; continue the delivery of quality services and  Social Support (Group) in Inner West, South achieve good operational results. East and Northern Regions of Sydney, and the Illawarra Region;  Centre Based Respite – Care Relationship and 1. Home Ageing Services (HAS) Carer Support services in Inner West and South CASS Care continued to operate and manage a East Regions of Sydney; and variety of home ageing services including Home  Flexible Respite Services in Northern and Care Packages, Commonwealth Home Support Western Regions of Sydney. Services (CHSP) and Miscellaneous Services. It also operates and manages the home ageing In addition, CASS Care continued to use its own services of its parent Company. All existing financial resources to run 22 aged day care groups services were maintained, and various new projects in Inner West, South West, Northern, Western, St were undertaken in the year. The total number of George Regions of Sydney and Wollongong. clients using our home ageing services had been  During the year, new CASS Care funded aged increasing during the year to over 1,000 persons. day care groups were established in Gordon,

Castle Hill, Rhodes, Blacktown, and Yagoona Short-Term Restorative Care (STRC) targeting people in Chinese, Korean and CASS Care was allocated 8 STRC places by the Vietnamese communities. Department of Health (DoH) in February 2019 to  The CASS Care funded aged day care groups provide a new service for those seniors having were attended by over 1,000 persons weekly. In functional decline, supporting them with short term addition to the regular activities to promote (up to 8 weeks), flexible and intensive service to healthy lifestyle and better social support, restore their ability and well-being, thereby activities were organised to celebrate traditional deferring their entry into higher levels of care. Chinese festivals, facilitate members’ access to

information and services, and participate in Home Care Packages (HCPs) community activities. DoH supported and approved the operation of our HCPs. Our four levels of HCP program provided  The celebration of 25th Anniversary of our Hua ‘packages’ of aged care services for frail aged An Seniors Group was held on 19 September people residing at home. Each ‘package’ 2018 at the RSL. Over 160 persons included a number of services tailored to the participated in the event. Special guests were individual needs of each client. Clr Khal Asfour, Mayor of Canterbury Bankstown, and representative of Ms Sophie Cotsis MP, State Member for Canterbury. The number of clients using our HCPs had been increasing rapidly in the year being reported,  During the year, a number of special dignitaries attended events and celebrations of our aged

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CASS CARE LIMITED

ABN 74 099 853 755

day care groups, including Hon. David Coleman  ANZAC Day 2019 events were organised in MP, Minister for Immigration, Citizenship, Hurstville and Gordon respectively. The event Migrant Services and Multicultural Affairs, in Hurstville was held on 12 and 18 April 2019, Senator Hon. Penny Wong, Leader of the each with about 80 persons participating. The Federal Opposition in Senate, Hon. Tony Burke event was funded by the Councillors’ MP, Hon. Linda Burney MP, Ms Jodi McKay Discretionary Fund of Clr Christina Wu. MP, Ms Sophie Cotsis MP, Ms Tania Mihailuk  The event in Gordon was held on 23 April 2019. MP, Mr Mark Coure MP, Mr Chris Minns MP, Speakers included Clr Jennifer Anderson, Mr Ray Williams MP, Mr Alister Henskens Mayor of Ku-ring-gai Council, and Mr Mike MP, and the Mayors of Canterbury Bankstown, Askey, President of the Roseville RSL Sub- Cumberland, Ku-Ring-Gai, Burwood, Georges branch, and Mr Tony Pang, Deputy River, Wollongong and the . Chairperson/Secretary of CASS Care. Over 60 persons attended the event. Miscellaneous Care Services  On 21 May 2019, the Mayor’s Morning Tea  The Handy Helping Hand (Triple H) Program with the Chinese community was held at the continued to provide services to clients who Burwood Activity Group. About 50 members were not eligible or whose needs could not be attended. In addition to the Mayor of Burwood, catered for by government funded services or the event was also participated by Ms Jodi topping up services to those clients whose needs McKay MP, Member for Strathfield. exceeded the care that could be provided under  Intergenerational research project: between government funded services/projects. August and November 2018, a series of  During the year, CASS Care concluded a intergenerational activities were organised number of brokerage contracts with other between members of our CASS funded aged service providers to source support workers for day care group, Hua An Seniors Group, and their aged care services. children of our Campsie Child Care Centre (CCCC). This was a part of the research project Other Highlights of the HAS Unit of the Griffith University to explore the benefits  CASS Care was contracted by Dementia of intergenerational activities. On 14 November Australia to continue running the CALD Linker 2018, Ms Carina Sinn, Centre Director of Project in the year to support people with CCCC, and Mr Ivan Wong, Senior Executive dementia in the Chinese community and their Officer (SEO) of our HAS Unit, gave a carers. presentation at the forum organised by the  CASS Care was invited by the Ethnic University and held in Brisbane, on the Communities’ Council of NSW as a partner of experience of our colleagues gained from the the “Speak My Language Program”. The project. The final report of the research project program was officially launched in Canberra on is scheduled for release in late 2019. 22 August 2018 by the Hon Ken Wyatt,  During FY 2018-2019, over 20 in-house group- Minister for Ageing. The aim of the project was training and external training sessions as well as to promote aged care services to the 12 on-line training sessions were organised for multicultural communities in Australia in over HAS staff members and volunteers on topics 25 languages across 80 Ethnic radio stations. such as new aged care quality standards, We delivered a total of over 10 radio programs volunteering principles, infection control in a in Chinese, Vietnamese, and Korean in this home care setting, firefighting training and project. manual handling.  Seniors Festival celebration activities were organised in February 2019 in Auburn, Campsie External Committee and Wollongong respectively. A total of about  Mr Ivan Wong, our SEO/HAS, continued to 150 persons attended those activities. The participate in the Community Advisory “Dementia with Grace” Project in Campsie and Committee of the Aged and Community the “Voice of Vietnam” Project in Wollongong Services Australia (ACSA). were funded by the NSW Government under the  We are represented on the Canterbury NSW Seniors Festival Grant. Bankstown Diversity Reference Group.

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CASS CARE LIMITED

ABN 74 099 853 755

 Two of our staff members are taking part in the 3. Disability Services (DS) subcommittee of the Dementia Campaign As a registered NDIS provider, CASS continued to Project organised by the City of Canterbury provide disability services to the community, Bankstown Council. targeting people with disability of CALD backgrounds.

2. Residential Aged Care Services (RACS) Group Homes Our RACS Unit continued to operate CASS  CASS continued to manage the Belfield Group Residential Aged Care Facility (RACF), an Home (BGH) and Dominic House (DH). Both establishment in Campsie with 63-bed offering Group Homes operated as Specialist Disability high quality residential care to senior members of Accommodation (SDA) with the Support the East Asian community. It had its fourth full Independent Living (SIL) funding. year of operation with 99% occupancy rate.  These 2 Group Homes catered for a total of 10  As of 30 June 2019, there were 158 persons on people with disability and provided supported the waiting list. accommodation to residents in a friendly and  The team of 66 highly skilled staff members homely community setting. Services provided worked together to provide the best possible were 24 hours a day and 7 days a week. care for the residents. External professionals,  The 2 Group Homes continued delivering the such as Geriatricians, Physiotherapist, services with the person-centred approach. The Podiatrist, Speech Pathologist and Dietician residents were offered a range of recreational were also engaged to meet individual needs of and supportive programs to meet their diverse the residents. All staff members spoke two or interests and abilities, including but not limited more languages in order to enhance better to, beach yoga exercises, music and dancing communication with residents and to ensure activities, bowling, church services, art and residents’ needs were met. craft, sports, gardening, yum cha, excursions  There was registered nurse in charge of clinical and outings, etc. care 24 hours a day – reducing potential risks by  Our Group Homes took a holistic approach in quality medication management, wound supporting the needs of our residents with management and pain management. services given by external professionals and  There were ongoing programs such as fall organisations, including general practitioners, prevention program, walking program, and psychologists, neurologists, physiotherapists, toileting program to help residents maintaining occupational therapists, music therapists, their independence and mobility level as long as dieticians, dental specialists, speech therapists possible. and mental health Centres.  Another focus was on residents’ lifestyle in  BGH underwent major renovation in January order to improve or maintain the psychosocial 2019. During the renovation, the five residents wellbeing of residents. More than 20 types of were supported and cared for by four on duty activities were available, giving residents staff members for a 7-day excursion at choices and meeting the individual needs of all “Redbrow Garden, Murrumbateman”. residents. These included regular outings and  A NSW Ombudsman Community Visitor life enrichment activities such as music therapy (OCV) visited our two Group Homes three for residents with dementia, birthday times during the year. The overall comment was celebrations, and children and seniors positive with some issues for improvement. integration activities. Additional equipment was purchased to deliver these activities such as Centre-based Day Programs music keyboard, guitar and TV.  Our Centre-based Day Programs were operated  The quality services provided received positive at our Peakhurst Centre. The programs aimed at feedback from residents, families, visitors and assisting people with disability from CALD regulating authorities. In November 2018, in an backgrounds to develop the skills they need to unannounced reaccreditation conducted by the work towards their goals, increase their Australian Aged Care Quality Agency, our independence and participate as valued and Facility met all 44 standards. Excellent active members in the community. feedback was received during the audit.

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CASS CARE LIMITED

ABN 74 099 853 755

 Participants were regularly involved in Plan Management cognitive, motor skills, life-skill training to  CASS continued providing Plan Management to encourage a quality and healthy life with tailor- participants with an NDIS plan with the aim of made programs and activities, including sports, assisting them to manage their funds and taking gardening, cooking, music, dancing, yoga, art, care of the day-to-day administration of paying craft, public transport training, computer skills, for their supports. numeracy and literacy development, etc.  Apart from regular programs, the participants Support Coordination attended various community access outings with  CASS continued providing Support the aim of enhancing their social integration and Coordination which was a capacity building community participation, including visiting support to facilitate participants in Casula Powerhouse, circus show, libraries, implementing their NDIS plans, including Hazelhurst Arts Centre, Bardwell Valley Park, linking them to informal, mainstream, Carss Park, Sutherland Magic Show, Flinders community and funded supports, as well as Slopes, Dolls Point Beach and Sydney Family working with participants to guide them in Show, etc. utilising their support budgets to achieve their  Firefighters with the fire truck visited the Centre goals. in July 2018. Participants and staff members gained more understanding of what they do and Other Highlights of Disability Services were given the opportunity to use the hose.  In FY 2018-2019, CASS successfully passed  The outdoor environment of the Centre-based Stage 1 and Stage II NDIS Certification on 15 Day Programs venue was given a facelift in February 2019 and 3 May 2019 respectively. August 2018. A garden bed and a pergola were  During the period being reported, CASS built in the front garden. participated in 10 Disability specific Expos  On 5 September 2018, our participants and staff across the Metropolitan Sydney promoting our members visited CASS Hua An Seniors Group. services. The participants, with assistance from the staff  CASS successfully gained two Campsie Club members, made around 100 snow skin Grants, one for continuing our Chinese Carers mooncakes for the seniors as part of the Mid- Support Group and one for starting a Carers Autumn Festival celebration. They enjoyed Support Group for people with disability and games played, singing, dancing and lunch their carers in the Korean community. together with the seniors.  CASS Disability Services celebrated its  In FY 2018-2019, two Art Therapy sessions anniversary on 1 July 2018. Around 80 people were arranged for the participants. They happily took part in the event, including family enjoyed and stayed focus during the two-hour members, participants, Board members, session. Some amazing artworks were created volunteers and staff members. on the day.  CASS worked with DiverseWerks and Positive  Our participants were arranged to take part in Partnership in organising a “Raising Awareness two International Day of People with Disability on Autism” briefing for our staff members events in FY 2018-2019. working in Disability Services and Child Care Services. Individual Supports  On 30 August 2018, a delegation from the  CASS continued providing a comprehensive Ministry of Health & Welfare Department of range of services to cater the Individual South Korea visited our CASS Disability Supports needs of people with disability of Services. They were particularly interested in CALD background in FY 2018-2019, including the operations of our Group Homes. domestic help, personal care, daily living tasks,  On 25 July 2018, CASS attended the Zero positive interest development, life-skill training, Barriers Presentation Night. We received a community access, etc. Under the NDIS model, “Certification of Appreciation” for tireless work participants have choices and control over their and commitment towards the inclusion of funding. As such, our services provided were people with disability under the Zero Barriers tailor-made to flexibly meet their changing Project. needs.

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CASS CARE LIMITED

ABN 74 099 853 755

 We are represented on the Canterbury program. ELLA program introduced children a Bankstown Council Universe Access Reference new language via their interactive tablet apps. Group. The apps allowed children to progress at their  Ten in-house training sessions and 7 external own pace. Educators used props provided by training sessions were organised for staff ELLA to expand children’s knowledge of how members and volunteers during the year. language works and applied these skills to other literacy tasks.  In the Centres, children learned how to use 4. Child Care Services computers, tablets and Smart interactive board. CASS Care operated three Child Care Centres in They were exposed to Information and FY 2018-2019, located respectively in Campsie, Communication Technologies (ICT) in every Hurstville and St Leonards, and an Outside School facet of their daily life to access information and Hours Care (OSHC) Service in Campsie. All investigate matters. Educational programs were services are with Child Care Subsidy (CCS) provided for them to develop their digital approved and are multicultural, with children and knowledge and skills to meet their future needs. staff members of culturally and linguistically diverse (CALD) backgrounds. Campsie Child Care Centre (CCCC)  Together with our HAS Unit, CCCC worked  All Centres are implementing ‘Belong, Being & with the Griffith University on an Becoming – the Early Years Learning Intergenerational Care research project during Framework for Australia, and also ‘Transition the year, as reported above in Section 1. Sixteen to School’ program is implemented to prepare CCCC pre-school aged children were paired older children for easy transition to formal with seniors of our activity group, in schooling, apart from trying and piloting new implementing and evaluating an programs to enhance children’s development in intergenerational learning program specifically all areas. Our OSHC Service implemented ‘My designed to benefit older people and children. Time, Our Place – Framework for School Age  The Centre had an 8-week soccer program Care in Australia’. which was conducted by a coach from Socca  Educational excursions and incursions are Joeys. The program was a positive experience embedded with our learning curriculum among for our children, not only to learn a new sport all the Centres. Excursions were arranged to but also to build social skills. local communities and attractions to cater  In building relationship with families, the different learning styles of the children, which Centre held various events which families were not so easily accommodated within the participated in actively. A graduation party was classroom settings. Incursions provided also held for the children starting school in opportunity to enhance the children’s learning January 2019. as they learned through other people’s  The Centre underwent some upgrades to the experience and knowledge, such as Aboriginal nursery room as well as the foyer with new cots shows, visit by police officer, dental visits, etc. and furniture. In the foyer, a new wall was  An application “Kinder m8” was used in the erected to create a more modern look and to Centres to allow the documentation of showcase the achievement of our children. children’s journals and daily programs digitally.  Extra curricula activities were introduced based Parents can view photos, children’s situation on the interests of the children as well as the and updated information via their Smart families. The activities were carried out devices. This application also enhances throughout the year, including Creative Art communication between educators and families. Lessons, Creative Woodwork, Junior  All Centres used social media platforms like Entrepreneur program, Chinese Lessons and My Facebook, WeChat and Instagram to share First Piano Adventure. information and images online with our families  The Centre was approved to operate After and the community. School Care and Vacation Care from 11 June  Pre-school children at all Centres learnt a 2019. foreign language by engaging in the Early Learning Languages Australia (ELLA)

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CASS CARE LIMITED

ABN 74 099 853 755

Campsie Child Care Centre OSHC Service  As we had STEM education program, we were recognised and awarded the title of “Little  During the period being reported, Before School Scientist House” from Froebel Australia. Care was provided using the premises of CCCC  The move towards sustainable practices was whereas the After School Care and Vacation progressing well. A parent working in the Care were provided at the Harcourt Public Sustainability Department of the Council was School. The OSHC was run by a team of on board with us to redesign our garden and professional educators who provided made it live again, enabling our children to be opportunities for children to participate in a involved more actively in sustainable practices. range of activities and experiences, appropriate  The Intergenerational Program conducted in to their cognitive, social and physical conjunction with the Glenwood Residential development. Home provided valuable experiences for both

 For Vacation Care programs, the children were our children and the seniors. provided with a variety of experiences to  Renovation works had been carried out at the enhance their learning and build on their Centre to improve its physical environment. interests. Children participated in various Outdoor play area for the 2-5 years old children activities such as world cup fever day, local was renovated, giving our Centre a good face scenery visit, international cuisine tasting, etc. lift. New wooden and carpet flooring areas had

 We also provided our children with respectively been installed. opportunities to learn more about various  We had been working actively with KU festivals to respect multicultural diversity. Inclusion Support to provide inclusive

environment to children with different needs Hurstville Child Care Centre (HCCC) and skills. In recognition of our efforts and our

 The Centre continued to encourage parents to continuity of Inclusive Strategic Plan (ISP), we participate in its programs, like acting as guest were presented with the title “Our service speakers to talk about their work and to join in values inclusion” by KU Inclusion Support. functions. The participation of parents were  Complimentary extra curricula activities were highly valued. provided in the Centre such as Yoga, Piano  Painting works were carried out indoors and Music Lesson and Mandarin lesson. Parents and outdoors of HCCC to create a fresh and more children appreciated these free extra activities. pleasing environment. The indoor environment

also underwent movement of furniture which Playgroup changed the outlook and structure of the  Meadowbank Playgroup was established at the learning environment in both rooms. Meadowbank Centre in June 2017. It was run  Free lessons were provided to children, on a self-help model. The playgroup aimed to including Chinese lessons, yoga and fitness develop social support network in the lessons, cooking/culinary lessons and art community to enable young mothers, especially lessons. those from non-English speaking background,  The Hon. Linda Burney, Federal MP for Barton, to break social isolation. It also supported young visited the Centre in April 2019 to celebrate children to enjoy, learn and grow together together with the children the newly installed through playgroup activities. It had to be garden using the front porch of the Centre as it temporarily suspended in late 2018 as most was done under a grant approved by her. The children attending the activity were going to place has now been used as an art studio where primary schools and there was also a need to the pre-schoolers have art lessons on a regular search for a person to lead the group. basis conducted by educators.

Gumnut at Forum Early Learning Centre 5. Vocation and Training Services (VATS)  In early 2019, Gumnut was selected again to run  VATS continued providing training and work the ELSA program. Children participated in lots placement to people facilitating their of STEM (Science, Technology, Mathematics employment in the industry. Altogether 7 and Engineering) related activities. students were offered work placement in

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CASS CARE LIMITED

ABN 74 099 853 755

various units of CASS during the period being  In FY 2018-2019, 4 educators received the Five reported. Years Services Award.  In view of the demand for training courses in  With the increasing competition in the industry, Aged Care and Disability Services, we worked efforts were made in the year to improve our in partnership with a RTO, Breakthru, in marketing strategies for recruiting educators and running two Certificate III Individual Support attracting families to use our services in suburbs course in Campsie and Hornsby. The courses with high potential. The initiatives included commenced in April and June 2019 respectively participating in community events, such as with a total of 28 participants. information sessions, parenting talks, festive celebrations and distribution of flyers in targeted suburbs. We also conducted a survey in CASS Family Day Care (CFDC) April 2019 to find out how families came to  CFDC continued its role in supervising and know our services. training of educators providing family day care  We created a WeChat group in April 2019 to services to working parents. promote our services and build connections with  We strived to provide quality services through young families. regular home visits to support and monitor the  We regularly published course information and work of our educators. In addition, through flyers of CFDC via various CASS social media newsletters, educators’ quarterly meetings, channels, newspapers and some local libraries. trainings and workshops were organised to keep  Three workshops were delivered to the our educators up-to-date with skills and community. A total of 46 participants attended knowledge to run their family day care service the workshops. effectively to meet required regulations.  Two First Aid courses were organised for the  Our coordinating staff members had public, a total of 37 people attended the courses. professional development training through  Two CPR trainings were organised for our reflection practices, external training sessions educators and staff members. A total of 37 and professional studies. persons attended the courses.  We had educators in 36 suburbs throughout Metropolitan Sydney. On average, each week we had 38 educators providing services to 231 6. Settlement and Health Services children, which was Equivalent to 161 Full CASS Care continued to provide settlement Time (EFT) hours. services to the community on behalf of its parent  In FY 2018-2019, a total of 11 new educators Company, targeting newly arrived Chinese- joined us and 4 educators resigned due to speaking migrants residing in Sydney. retirement or family reasons. There were 43 educators in CFDC as at 30 June 2019. Funding was provided by the Department of Social  The Federal Government introduced new Child Services (DSS) under the Settlement Engagement Care Package - Child Care Subsidy to replace and Transition Support – Client Service (SETS). A the Child Care Benefit and Child Care Rebate three-and-a-half-year grant was awarded to our with a single, means-tested subsidy since 2 July parent Company in January 2018 until June 2022. 2018. Also, E-signature system was used for Settlement workers provided referral services and families and educators electronically from 14 settlement information to target clients through the January 2019. Lots of teething issues were provision of information sessions, workshops or encountered in the initial implementation period expos aiming to increase clients’ independence, causing payment problems. By the end of June knowledge and ability to navigate and access 2019, almost all problems had been resolved. mainstream services and promote self-reliance.  On 25 November 2018, we organised a Manly Since the target clients spread all over Sydney, Beach Cultural Tour for our educators, their telephone and email enquiry services were also families and friends and our staff members. It provided as strategies to assist clients who might was a great opportunity to develop bonding in a not be able to physically access the outreach relaxing environment. A total of 30 people casework venues. participated in the activity.

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CASS CARE LIMITED

ABN 74 099 853 755

As health is an important element for people, return were held on 6 July and 22 August 2018 collaboration with various health services providers with a total number of over 70 participants. was actively pursued in the past year so as to  With funding from Organ and Tissue Authority encourage healthy life style for Chinese-speaking Community Awareness Grants, 3 information migrants when settling in Australia. sessions in Cantonese, Mandarin and Korean were held on 1 August, 2 October and 11 Referral Service November 2018 respectively. About 130 During the year, settlement workers assisted participants attended the sessions. Chinese-speaking migrants at CASS Head Office  In partnership with Library, 2 in Campsie. They also provided outreach referral information sessions on ‘Senior Rights’ and services at nine other locations, namely, ‘Raising Children in a 3-generation family’  Centrelink Office in Burwood; were held on 13 and 27 August 2018. About 45  Centrelink Office in Campsie; participants attended the sessions.  Centrelink Office in Parramatta;  In partnership with Ku-ring-gai Council, a  Ashfield Civic Centre; series of information sessions was arranged at  Hills Community Aid Centre in Baulkham Gordon Library. The topics included ‘Aged Hills; Care Services in Australia’ on 7 August,  Hornsby Ku-ring-gai Community College; ‘Raising Children in a 3-generation family’ on  Hurstville Library; 14 August, ‘Bone Health for the Seniors’ on 21  Meadowbank Activity Centre; and August 2018. Three ‘Volunteers Training’  Rhodes Library. sessions were held on 28 August, 4 September and 11 September 2018. The sessions had Information Sessions & Expos attracted more than 150 participants in total. Settlement workers coordinated 60 information  In partnership with Ashfield Library, 2 sessions/workshops and participated in various information sessions on ‘Raising Children in a expos for Chinese-speaking migrants with a total 3-generation family’ and ‘Tenants’ Rights and attendance of over 2,200 people collectively. Public Housing’ were held on 25 September and 10 October 2018. About 60 participants A comprehensive range of topics were covered in attended the sessions. the information sessions and workshops, such as  In partnership with Rhodes Library, an health, personal and legal matters as well as information session on ‘Small Business’ was welfare. Some of the highlights were: held on 16 October 2018. A series of ‘Child  In partnership with Multicultural Health Service Health and Development’ information sessions (Sydney Local Health District), 12 information was held on 12 & 26 March and 23 April 2019 sessions were held covering topics on ‘Senior which were attended by over 70 participants. Rights’, ‘Raising Children in a 3-generation  In partnership with Ku-ring-gai library, 2 family’, ‘Healthy Brain’, ‘Bowel Screening’, information sessions on ‘Stroke Awareness’ and ‘Macular Degeneration’, ‘Early Childhood ‘Healthy Brain’ were held in Turramurra and St Development’, ‘Foot Care’, ‘Children Ives on 23 October and 23 November 2018 Nutrition’, ‘Oral Health’, ‘Scam Awareness’ respectively. About 45 participants attended the and ‘Stroke’. The sessions had attracted over sessions. 420 participants.  In partnership with Diabetes NSW & ACT, two  In partnership with TAFE NSW, 5 information half-day workshops and an information session sessions were organised for students in Adult on ‘Diabetes’ were held in Hurstville, Migrant English Program (AMEP) on the topics Baulkham Hills and Ashfield on 9 & 28 of ‘Living in Australia - Settlement Concerns’ November 2018 and 26 June 2019 respectively. and ‘Aged Care Services in Australia’. More than 260 participants attended the three Messages of settlement services were also events. conveyed to students. The sessions were  In partnership with Canterbury-Bankstown attended by over 500 students. Library and Knowledge Centres, 2 information  In partnership with the Australian Taxation sessions on ‘Retirement Villages’ were Office, 2 information sessions on individual tax delivered in Campsie and Bankstown on 7 & 14

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CASS CARE LIMITED

ABN 74 099 853 755

November 2018. About 60 participants attended between July and October 2018. About 130 the two sessions. people benefited from this service.  In partnership with Service NSW, 3 information  Staff members continued to be interviewed by sessions on ’Reducing Cost of Living’ were SBS Radio (Mandarin Program) once every held in Campsie, Auburn and Gordon on 16 month and other media such as SBS Radio January, 29 January and 26 February 2019 (Cantonese), AUCNTV and Sydney Today. respectively. The sessions were attended by about 100 participants. Community Grants  In partnership with Hepatitis NSW, a Chinese We were successful in applying the following Seniors Health Gala was held in Ashfield on 3 grants from a number of agencies to facilitate our May 2019 with 240 participants. Fibroscan tests settlement workers to conduct various projects for were conducted on 30 people during the event. migrants: The CEO of Hepatitis NSW was very pleased  Burwood ClubGrants; with the huge turn-out.  Connecting Communities Challenge, SLHD;  Fostering Integration Grants; Community Development & Integration  Venue Hire Grants; and Apart from providing face-to-face casework  Organ and Tissue Authority Community services and organising information sessions, Awareness Grants. settlement workers also arranged various community development programs/services for Community Relations, Events and Marketing migrants to help them integrating into society, Highlights for the year included: including:  We participated in a lot of events organised by  A “Speakers Corner” program which was co- other stakeholders and organisations, including organised with the Burwood Council on a Live Free of Hepatitis C Campaign, TVBA and weekly basis. A total of 37 sessions were held ANHF Australian Seniors Expo 2018, TVBA during the year with an average of 32 Australia Carnival 2018, information stall in participants attending each session. Cabramatta Moon Festival 2018, Korean  Trained volunteers provided free form-filling Community Domestic Violence Expo, Georges services in Sydney CBD, Ashfield, Campsie, River Council Australia Day Festival, Chinese Hurstville and Rockdale. JP Service was also New Year Celebrations organised by Georges provided in Sydney CBD, Campsie and River and Canterbury Bankstown Councils, Rockdale. A total of 362 people benefited from Seniors Festival organised by Inner West the two services. Council, Sydney Local Health District Equity  As member of the St George Fest, Ageing in a Digital World Conference, etc. Employment, Training and English Action  On 25 July 2018, we attended the Hepatitis Network, we participated in the Job Skills Day NSW’s Hepatitis B End of Project Celebration in Kogarah on 15 August 2018 and delivered a at Surry Hills. CASS was acknowledged for its presentation on ‘Job Skills for Aged Care and contribution to the Project in reaching an Disability’. We also participated in the audience of close to 5,000 Chinese-speaking ‘Employability Skills Workshop’ at TAFE people, exceeding the KPI by 500%. Loftus Campus on 7 May 2019 and conducted 4  On 27 July 2018, CASS representatives mock group interviews for 80 participants. attended the World Hepatitis Day 2018  In partnership with Ethnic Communities’ Awareness Campaign launch and reiterate our Council of NSW, settlement worker participated commitment to tackle the epidemic disease. in the ‘Vote Talk Live’ project aiming to  CASS Charity Dinner 2018 was held on 28 July increase the awareness of voting rights in the 2018 and over 550 participants attended the Chinese community. Seven interviews were event. The event raised over $100,000 for our conducted and recorded between 16 and 29 new RACF Project. January 2019. Selected recordings were  Our representatives attended the AGM of the broadcasted on SBS radio. Settlement Council of Australia on 1 November  Jointly organised with ATO, Tax Help service 2018. was provided by trained ATO volunteers

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CASS CARE LIMITED

ABN 74 099 853 755

 We participated in the “No Excuse For Abuse” being reported to enable smooth operation. The Walk on 23 November 2018. The event aimed support services provided included: to raise awareness on non-physical abuse  Conducted routine maintenance and emergency against women. services to all buildings and equipment on  On 8 March 2019, CASS representative properties owned or leased by CASS in attended the International Women’s event Campsie, Hurstville, Peakhurst, Meadowbank, organised by the Strathfield Council. The event Belfield, Asquith, Ryde and St Leonards. centred on the theme of “More Powerful  Attended to day-to-day IT related problems Together” and focused on women's health. encountered by staff members and also setting  We continued to participate in the monthly up/configuring PC whenever new staff members “Community Hub” at Eastgardens. came on board.  We continued to publish articles in Chinese  Managed the IT and telecommunication systems under the pen-name of Kending. A total of 52 in CASS to ensure that the systems functioned articles were released to the media in the year. smoothly and without problems. Arranged remedial services promptly to minimize the Participation On External Committees disruption to CASS normal services. CASS participated as a member in the following  Arranged purchases of IT related equipment external committees: needed by the operation of CASS services.  Bankstown- Hospital Multicultural  Arranged necessary works to effect renovation Access Committee; plans of designated properties of CASS.  Breast Screening Awareness Project Advisory  Undertook capital building projects such as Committee; Asquith RACF development, Group Home,  Canterbury Bankstown City Council Arts & arranging DA submissions for newly purchased Cultural Reference Group; properties as required.  Cumberland Council CALD Communities  Applied grants as opportunity arises for Advisory Committee; renovation or capital projects as appropriate.  Georges River Council Major Events Advisory  Represented CASS at Strata / Building Committee; Management / Plaza Deed committee meetings  Georges River Council Multicultural Reference and other external meetings related to the Group; functions of the TSS Unit.  Hepatitis B Community Alliance;  Managed the transport operation: maintaining  Hornsby Ku-ring-gai Multicultural Network; the company fleet of vehicles for use by staff  Multicultural Advisory members to conduct business, and providing Committee; bus and driver whenever and wherever required,  Lower Multicultural Network; including the operation of Before and After  Korean Network; School Care of Campsie Child Care Centre (CCCC), Hua An Seniors Activity Group and  Northern Sydney Region Chinese Community Peakhurst Day Care Centre. Network;

 Promoting Get Healthy Service Among Chinese Capital Projects Commenced or Completed Communities Advisory Group; (including renovations works partly or fully  Quitline Multicultural Advisory Group; funded by Government grants):  St George Chinese Services Network;  Under the Stronger Communities Program  St George Sutherland Shire Employment, 2018: CCCC rain-water tank; creating garden in Training and English Action Network; HCCC; Respite Day Care Refurbishment at #46  Sydney Chinese Services Interagency; and Third Avenue, Campsie;  Western Sydney Chinese Workers Network.  Under the Community Building Program: accessible office renovation at #46 Third Avenue, Campsie; HCCC re-roofing; 7. Technical Support Services (TSS)  Under the Solar Community Program: installing TSS continued to provide a range of support solar system at Peakhurst Centre; installing services to various units of CASS during the year solar system at HCCC;

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CASS CARE LIMITED

ABN 74 099 853 755

 Under the Celebrating Diversity Grant Program 9. Corporate Affairs (CA) - Special for Peakhurst Respite Care Centre In January 2019, the Corporate Affairs (CA) Unit renovation. was formed extending the functions carried out previously by the Management and Technical Support (MATS) Team. It provided support 8. Human Resources Management (HRM) services to various units to enable their smooth Associated with the tremendous expansion of running. Apart from supporting the Board and the services CASS Care provided to the community in Corporate Services Directorate of both the parent FY 2018-2019, to ensure the quality of our Company and CASS Care Ltd, CA delivered the services, more staff members with high-calibre following support work, including and not limited talents were brought on board. The size of our to: workforce has grown substantially. Also, we put in  supported the Promotion Team in developing place the first Enterprise Agreement giving better- and maintaining CASS websites; off pay and benefit conditions for our staff  supported the IT team of TSS unit in members. All dedicated and well-performed casual maintaining and installing monitoring systems, staff members were offered the opportunity to internet and landlines; become permanent employees, leading to around a  supported the maintenance team of TSS unit in quarter of them becoming permanent staff works carried out at all premises; members.  assisted in the project to develop a Residential Aged Care Facility in Asquith; Some operational statistics of the workforce for the  assisted HAS unit in conducting survey of its period being reported were: clients;  As of 30 June 2019, CASS Care employed a  assisted DS unit in preparing for NDIS quality total of 346 staff members, of whom 254 (73%) certification; were permanent or fixed term staff members  assisted CCS unit in licencing matters; and and 92 (27%) were casuals. The number of full-  explored business opportunities and the use of time equivalent (FTE) employees was 221. new technology in our services. Compared to FY 2017-2018, the size of our workforce had increased by 12%. Volunteers’ Coordination  87% of all staff members were female and 13%  The Department of Health continued providing were male. funding under “Community Visitors Scheme”  Among all staff members, 7% of them were at (CVS) program. In the year, a total of 865 age between 20 and 30, 14% at age between 31 community visits were paid by our volunteers. and 40, 37% at age between 41 and 50, 31% at  Altogether 6 volunteers’ training sessions were age between 51 and 60, and 11% at age above held in the year with a total of 126 attendees. 60. Feedback from participants was positive and  6% of all staff members possessed qualification affirmative. Volunteers understood their roles, of Master degree or above, 13% had a Bachelor responsibilities and the requirements of CVS degree, and 81% had other qualifications such and Connect Call Services. as advanced diploma and certificate. 67% of our  A sharing session attended by 10 participants staff members obtained their qualification in was held for our volunteers on 23 November Australia, while the remaining obtained their 2018, in which information about “My Aged qualifications overseas. Care” was introduced.  The average length of service for our staff  A CASS Care Volunteers’ Team (CCVT) members was 5.1 years. About 12% of the staff Gathering was held on 14 October 2018. A total members had served for more than 10 years, of 104 persons attended the event. 26% had served between 5 and 10 years, and the  CASS 2019 Volunteers’ Thanksgiving remaining 62% had served less than 5 years. Luncheon was held on 19 February 2019. This  The overall turnover rate was about 8.9%, event was held to celebrate the 10th dropping 1.1% from the previous year. Anniversary of CCVT, Lantern Festival of the  The average hours that a staff member of ours Lunar New Year and NSW Seniors Festival as attended training/professional development was well. A total of 290 people attended the event. about 9.5.

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CASS CARE LIMITED

ABN 74 099 853 755

11 volunteers were conferred with CCVT Signed in accordance with a resolution of the membership, and over 180 active volunteers Board of Directors for and on behalf of the Board were each presented with a Certificate of of Directors Appreciation.  Some of our volunteers were acknowledged publicly with the awarding of certificates, including the 2018 NSW Premier’s Volunteer Recognition Program, 2018 NSW Volunteer of the Year Awards, St George Community ______Awards and Watson Volunteer Awards 2019, Dr. Bo Zhou – Director and 2019 NSW Seniors Local Achievement Awards, etc. Altogether 15 volunteers and 2 of our teams (CASS Care Volunteers’ Team and Ashfield Environmental Activity Team) were acknowledged during all those different ceremonies. ______Mr. Anthony Pang – Director Kitchen Operation  Our Kitchen continued providing meals and Dated this 4th day of October 2019. snacks catering the needs of our RACF in Campsie. It also catered the needs of our Campsie and Hurstville Child Care Centres and our aged day care operation in Campsie and Peakhurst, as well as meeting meal orders of staff members and volunteers.  The NSW Food Authority conducted an unannounced audit in November 2018 on our Kitchen. An ‘A’ grading was obtained.

Reception  The Reception at the Head Office handled a total of 12,346 telephone enquiries in the year being reported. Among them, 4,138 (34%) enquiries were made on Settlement Services, 1,386 (11%) on Aged Care related services, 1,138 (9%) on CASS activities/information sessions, and 2,889 (23%) on miscellaneous matters or call transfer.  The Reception also attended to a total of 5,502 walk-in enquiries, with 1,377 (25%) enquiries made on Settlement Services, 1,002 (18%) on CASS activities, information sessions, CASS employment and volunteering services, 967 (18%) on referrals to CASS staff members, and 664 (12%) on miscellaneous matters.

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