CASS CARE LIMITED ABN 74 099 853 755 Directors’ Report On Review Of Operations 2018-2019 For the Financial Year (FY) being reported, our reflecting the strong demand for the service in the Company, CASS Care Ltd (to be referred to community, especially the Korean community. hereunder as “CASS Care”, or simply as “CASS”, Promotional efforts would continue in the coming our brand name), continued to work on the year to enable the serving of more people. achievement of our aims to provide a wide range of community and social services to the multicultural Home Support and Miscellaneous Services community. CASS Care was approved by DoH to provide Commonwealth Home Support Program (CHSP) The operating environment in the period being targeting the CALD communities. Services reported was complex, comprising of new business included: opportunities, changing operating mode in the Social Support (individual) in Inner West, South industry and facing fierce competition in chasing East, Northern, and South West Regions of reducing government funding and subsidy. Sydney; However, with concerted efforts of our dedicated Domestic Assistance in South East, Northern, team of hardworking staff members and and South West Regions of Sydney; enthusiastic volunteers, our Company was able to Personal Care in South East Region of Sydney; continue the delivery of quality services and Social Support (Group) in Inner West, South achieve good operational results. East and Northern Regions of Sydney, and the Illawarra Region; Centre Based Respite – Care Relationship and 1. Home Ageing Services (HAS) Carer Support services in Inner West and South CASS Care continued to operate and manage a East Regions of Sydney; and variety of home ageing services including Home Flexible Respite Services in Northern and Care Packages, Commonwealth Home Support Western Regions of Sydney. Services (CHSP) and Miscellaneous Services. It also operates and manages the home ageing In addition, CASS Care continued to use its own services of its parent Company. All existing financial resources to run 22 aged day care groups services were maintained, and various new projects in Inner West, South West, Northern, Western, St were undertaken in the year. The total number of George Regions of Sydney and Wollongong. clients using our home ageing services had been During the year, new CASS Care funded aged increasing during the year to over 1,000 persons. day care groups were established in Gordon, Castle Hill, Rhodes, Blacktown, and Yagoona Short-Term Restorative Care (STRC) targeting people in Chinese, Korean and CASS Care was allocated 8 STRC places by the Vietnamese communities. Department of Health (DoH) in February 2019 to The CASS Care funded aged day care groups provide a new service for those seniors having were attended by over 1,000 persons weekly. In functional decline, supporting them with short term addition to the regular activities to promote (up to 8 weeks), flexible and intensive service to healthy lifestyle and better social support, restore their ability and well-being, thereby activities were organised to celebrate traditional deferring their entry into higher levels of care. Chinese festivals, facilitate members’ access to information and services, and participate in Home Care Packages (HCPs) community activities. DoH supported and approved the operation of our HCPs. Our four levels of HCP program provided The celebration of 25th Anniversary of our Hua ‘packages’ of aged care services for frail aged An Seniors Group was held on 19 September people residing at home. Each ‘package’ 2018 at the Bankstown RSL. Over 160 persons included a number of services tailored to the participated in the event. Special guests were individual needs of each client. Clr Khal Asfour, Mayor of Canterbury Bankstown, and representative of Ms Sophie Cotsis MP, State Member for Canterbury. The number of clients using our HCPs had been increasing rapidly in the year being reported, During the year, a number of special dignitaries attended events and celebrations of our aged 1 CASS CARE LIMITED ABN 74 099 853 755 day care groups, including Hon. David Coleman ANZAC Day 2019 events were organised in MP, Minister for Immigration, Citizenship, Hurstville and Gordon respectively. The event Migrant Services and Multicultural Affairs, in Hurstville was held on 12 and 18 April 2019, Senator Hon. Penny Wong, Leader of the each with about 80 persons participating. The Federal Opposition in Senate, Hon. Tony Burke event was funded by the Councillors’ MP, Hon. Linda Burney MP, Ms Jodi McKay Discretionary Fund of Clr Christina Wu. MP, Ms Sophie Cotsis MP, Ms Tania Mihailuk The event in Gordon was held on 23 April 2019. MP, Mr Mark Coure MP, Mr Chris Minns MP, Speakers included Clr Jennifer Anderson, Mr Ray Williams MP, Mr Alister Henskens Mayor of Ku-ring-gai Council, and Mr Mike MP, and the Mayors of Canterbury Bankstown, Askey, President of the Roseville RSL Sub- Cumberland, Ku-Ring-Gai, Burwood, Georges branch, and Mr Tony Pang, Deputy River, Wollongong and the City of Ryde. Chairperson/Secretary of CASS Care. Over 60 persons attended the event. Miscellaneous Care Services On 21 May 2019, the Mayor’s Morning Tea The Handy Helping Hand (Triple H) Program with the Chinese community was held at the continued to provide services to clients who Burwood Activity Group. About 50 members were not eligible or whose needs could not be attended. In addition to the Mayor of Burwood, catered for by government funded services or the event was also participated by Ms Jodi topping up services to those clients whose needs McKay MP, Member for Strathfield. exceeded the care that could be provided under Intergenerational research project: between government funded services/projects. August and November 2018, a series of During the year, CASS Care concluded a intergenerational activities were organised number of brokerage contracts with other between members of our CASS funded aged service providers to source support workers for day care group, Hua An Seniors Group, and their aged care services. children of our Campsie Child Care Centre (CCCC). This was a part of the research project Other Highlights of the HAS Unit of the Griffith University to explore the benefits CASS Care was contracted by Dementia of intergenerational activities. On 14 November Australia to continue running the CALD Linker 2018, Ms Carina Sinn, Centre Director of Project in the year to support people with CCCC, and Mr Ivan Wong, Senior Executive dementia in the Chinese community and their Officer (SEO) of our HAS Unit, gave a carers. presentation at the forum organised by the CASS Care was invited by the Ethnic University and held in Brisbane, on the Communities’ Council of NSW as a partner of experience of our colleagues gained from the the “Speak My Language Program”. The project. The final report of the research project program was officially launched in Canberra on is scheduled for release in late 2019. 22 August 2018 by the Hon Ken Wyatt, During FY 2018-2019, over 20 in-house group- Minister for Ageing. The aim of the project was training and external training sessions as well as to promote aged care services to the 12 on-line training sessions were organised for multicultural communities in Australia in over HAS staff members and volunteers on topics 25 languages across 80 Ethnic radio stations. such as new aged care quality standards, We delivered a total of over 10 radio programs volunteering principles, infection control in a in Chinese, Vietnamese, and Korean in this home care setting, firefighting training and project. manual handling. Seniors Festival celebration activities were organised in February 2019 in Auburn, Campsie External Committee and Wollongong respectively. A total of about Mr Ivan Wong, our SEO/HAS, continued to 150 persons attended those activities. The participate in the Community Advisory “Dementia with Grace” Project in Campsie and Committee of the Aged and Community the “Voice of Vietnam” Project in Wollongong Services Australia (ACSA). were funded by the NSW Government under the We are represented on the Canterbury NSW Seniors Festival Grant. Bankstown Diversity Reference Group. 2 CASS CARE LIMITED ABN 74 099 853 755 Two of our staff members are taking part in the 3. Disability Services (DS) subcommittee of the Dementia Campaign As a registered NDIS provider, CASS continued to Project organised by the City of Canterbury provide disability services to the community, Bankstown Council. targeting people with disability of CALD backgrounds. 2. Residential Aged Care Services (RACS) Group Homes Our RACS Unit continued to operate CASS CASS continued to manage the Belfield Group Residential Aged Care Facility (RACF), an Home (BGH) and Dominic House (DH). Both establishment in Campsie with 63-bed offering Group Homes operated as Specialist Disability high quality residential care to senior members of Accommodation (SDA) with the Support the East Asian community. It had its fourth full Independent Living (SIL) funding. year of operation with 99% occupancy rate. These 2 Group Homes catered for a total of 10 As of 30 June 2019, there were 158 persons on people with disability and provided supported the waiting list. accommodation to residents in a friendly and The team of 66 highly skilled staff members homely community setting. Services provided worked together to provide the best possible were 24 hours a day and 7 days a week. care for the residents. External professionals, The 2 Group Homes continued delivering the such as Geriatricians, Physiotherapist, services with the person-centred approach. The Podiatrist, Speech Pathologist and Dietician residents were offered a range of recreational were also engaged to meet individual needs of and supportive programs to meet their diverse the residents. All staff members spoke two or interests and abilities, including but not limited more languages in order to enhance better to, beach yoga exercises, music and dancing communication with residents and to ensure activities, bowling, church services, art and residents’ needs were met.