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Review Guidelines Evaluation to Develop the Collaboration of Over A 1 Review Guidelines Evaluation to develop the collaboration of over a hundred organizations to improve the quality of life for people living in the southern border provinces. Thailand. Evaluate the quality of primary or secondary care networks or CUPs that are self-assessing with various benchmarks. The indicators for project evaluation are as follows: (1) the evaluation of public participation employed the UCCARE criteria, including Unity Team; Customer Focus; Community Participation; Appreciation; Resource Sharing and Human Development; and Essential Care. The maximum score for each criterion is worth; the overall score must be at least 3. UCCARE Rating Scale 1 Have clear guidelines and / or commence operations. (The guidelines consist of three elements: what is the purpose, what is the plan, and what is the target measure.) 2 Expansion of operations. But not covered yet. 3 Systematically and / or review, evaluate, and improve critical processes and / or processes. There are comprehensive actions. (The system can be repetitive. There are clear steps.) (The action consists of three elements: how do you cover every step of the plan, how does the person who is assigned perform each task? And do people do it or not?) 4 Review, evaluate, and improve using real data and learning to improve. (Learning consists of three components: the goal is to achieve or not, how to exchange the lessons learned? And how to improve the lesson?) 5 Integration of new developments into the core work system of the organization. Start to see better results. And respond to corporate goals / mission. (The integration consists of three elements, namely, consistency of targets, measurable action plans, compliance with other relevant processes. And consistency with the goals of the primary care network.) 2 UCCARE 1 Start a guideline 2. Extend the 3. Implement as a 4 Learning 5. Integration keyword and / or start operation. system. And / or And operational definition action. cover Unity There are ways to Team work on some cross functional as fully integrated Community Health Team means a team Team work together and issues. And / or with team Between the into the same sector Become a within the same agency. The to carry out the a sector partner. planning and teamwork Both team with the team with the hospital, the responsibilities. implementation. vertical and health network. hospital with the hospital Some of the parties horizontal, with On all major team. , Inter-agency team involved. sector partners. health issues (Team, hospital, hospital, 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 hospital), vertical and horizontal teams, and / or Cross team (Various sectors) Customer There are There are many There are channels To learn and Demand of The needs of the people and Focus channels to ways to recognize to recognize and develop the people and the service (Health Need) recognize and and understand the understand the needs awareness service recipients. refers to issues or issues. understand the needs of people and of individuals and channels. The It is integrated People and service needs of the service providers, at service groups. needs of each with various recipients need to be people and the least in high-risk Covering the group of people systems. It makes included in the definition of service is groups. majority of the to be consistent. people believe, felt need (eg, rehabilitation) reactive. population and And more trust, engage and and unfelt need (eg, improving the effective. participate with preventive services). system. the primary care unit. 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 Commun Have a guideline Carry out the Community and partner Community and Community and Level of participation: Co- ity Partici or start a community. And the networks are involved. Co-operative partner networks consensual pation community. And Health Co-operation Implement systematic Affiliation are fully co-operation and Evaluate network partners Network. In a wide health care with Network Review integrated. As are involved in variety of tasks and primary care network. and improve the well as evaluating health operations. expanded. And the band has quite participatory and contributing extensive coverage. process. to the ownership of primary care network 3 UCCARE 1 Start a guideline 2. Extend the 3. Implement as a 4 Learning 5. Integration keyword and / or start operation. system. And / or And operational definition action. cover operations. 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 Apprecia Have a clear Expansion of Follow the Health Network Create a culture Engagement means the tion approach or implementation of guidelines or how to is learning. network to keep person's enthusiasm for method. Or start guidelines or methods care, develop and Review the the staff happy. work, duties, and tasks. to take care. of development. And satisfy. And the process of care, Pride, With commitment to fulfill Development and increase the engagement of development, recognition, and corporate mission. satisfaction of satisfaction of personnel in and engagement engagement in the personnel. personnel in each accordance with the of personnel in work of the unit. Or at each level. mission necessary accordance with primary care systematically. the context. network. 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 Resource Have a guideline or There is action. To Resource Review and There is a shared Resource refers to people's Sharing plan to share use resources And management improve resource money, knowledge as well and resources. To development of Develop and develop resource management as information. This is the Human develop human personnel in certain personnel in a management. based on the goals input of the work. Developm resources to support areas or systems. systematic and And of the health ent the development of comprehensive development of network (no community health. manner in the personnel. And barriers) and the context and need of increase use of resources the area. To support efficiency. from the the achievement of community. This the goals of the results in a health network. sustainable community health system. 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 Essential Have a guideline or Contextual health Contextual health Have a review The health system Essential Care refers to the Care start implementing care system And care system of the health is integrated with essential health services for the basic health care according to the According to the care system. the people. Related the people. This is 4 UCCARE 1 Start a guideline 2. Extend the 3. Implement as a 4 Learning 5. Integration keyword and / or start operation. system. And / or And operational definition action. cover system needed in needs of the people needs of the And continue to parties The result is consistent with the context each group in the and the community. recipient. Each develop to healthy. of the community. It is based context of the Especially for high- individual group achieve optimal on the potential of the community. risk groups. And the community health care. primary care network. covered. Most More consistent people 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 Self evaluation of the project demonstrates the following results: In the region where armed attacks occur regularly, local government institutions used to work separately to merely achieve their own goals. Additionally, complicated systems of official agencies and duplication of efforts caused problems to people and had drawbacks on the development of community well-being. In order to create a sustainable system for people, all public-sector institutions have to strengthen cooperative synergies and expand the organizational network through the concept of participatory governance in responding to social problems. Such integration accords with the 2030 agenda for sustainable development in terms of Goal 3 (Good health and well-being) in section 3.8 (supporting healthcare services and better quality of life and well-being). The collaboration also corresponds to Goal 10 (Reduced inequalities) in section 10.3 (ensuring equal opportunity and eliminating inequalities of outcome). The result is that local people were encouraged to get into self-care, which achieved the goals of Thailand Healthy Lifestyle Strategy. It is undoubtedly crucial to integrate internal policies, human resources, budgets, and logistics management from each institution to support the inter-agency network to perform proactive operations. Furthermore, the reduction of conflicts among agencies results in organizational culture that helps improve and develop the quality of life for people on the basis of social and community contexts. Hence, the public integration primarily focuses on holistic approaches to promoting preventive healthcare, based on information and demands of stakeholders which have been gathered through SWOT analysis from the civil society forum, home visits and morning talks. The impacts of the project which complies with the concept of “area-based, people-centered approach” are as follows: (1) There is no conflict of interest within government institutions as they avoid duplication of efforts in collaborative operations. In 2018, Thailand conducts a self-evaluation of public-sector integration, and scores 4.75 out of 5 following the UCCARE criteria; (2) Prior to the project, Nong Chik people had suffered from low quality of life in some aspects while they had high quality of life in all aspects after joining the project; (3) 56.70 percent of the local people are happier than people in general. The evaluation of the project demonstrates the following
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