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OVERVIEW SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA

TUI AG’S SUSTAINABILITY UPDATE

Sustainable Holidays Report 2014

OVERVIEW

Sustainable Holidays Report 2014

SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE

How to use this report

Welcome to the TUI Group 2014 Sustainable Holidays Report.

Highlighting performance from the 2014 financial year

(1st October 2013 to 30 September 2014).

This interactive PDF allows you to access information easily, search for a specific item or go directly to another page, section or website.

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OVERVIEW

01

Sustainable Holidays Report 2014

SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE

Welcome

In December 2014, we completed the merger of TUI Travel PLC and TUI AG to form the world’s leading tourism business.

Future proofing our business

“TU I i s t h e w orld’ s l eadin g t ouris m b usines s – a n d l eader s h av e t o t ake responsibility . O u r s ociet y i ncreasingl y e xpect s r especte d b rand s a nd companie s l ik e T U I t o d emonstrat e l eadershi p f o r a s ustainabl e f uture.

Ou r b usines s c as e i s c lear. Sustainabilit y d eliver s a r ang e o f b enefits : c ost efficiencies, qualit y i mprovement s a n d t h e e nhance d e ngagemen t o f o ur

stakeholders , i ncludin g c ustomers , c olleagues , s upplier s a n d d estination governments. I t f uture-proof s o u r b usines s a n d t h e g loba l i ndustry.

This Sustainability Update covers 2014, the final year of TUI Travel’s three-year Sustainable Holidays Plan ( pages 6 to 39), and includes highlights of TUI AG’s

TU I h a s b ee n r ecognise d a s a l eade r i n s ustainabl e t ourism. W e h ave worke d h ar d t o e mbe d e nvironmenta l a n d s ocia l c onsideration s i nto busines s o perations, becaus e w e b eliev e i t i s v ita l t o o u r c ompany’ s f uture.
W e a r e l ookin g f orwar d t o c ontinuin g t hi s r ecor d a s T U I G roup . B oth TU I T rave l a n d T U I A G h a d a s tron g h istor y a n d g oo d r eputatio n i n t his area , a n d t h e j oinin g o f o u r b usinesse s c a n o nl y e nhanc e a n d i mprove ou r s ustainabilit y p erformance.
W e b eliev e a c lea r f ocu s o n s ustainabilit y d ifferentiate s u s f rom th e c ompetitio n a n d g enerate s v alue. Ou r l istin g i n t h e D o w J ones Sustainabilit y I nde x f o r t h e n int h y ea r i n s uccessio n i s e ndorsemen t o f ou r s ustainabilit y s trategy , a n d i s a s pu r t o o u r u nbroke n c ommitment t o e nvironmental , e conomi c a n d s ocia l o bjectives . W e a ls o a chieve d j oint

first place in the FTSE 350 with a ‘perfect 100’ score for climate change

reportin g a n d t ransparenc y f ro m t h e C arbo n D isclosur e L eadership Inde x i n t h e U K.

sustainability performance in 2014

(

pages 40 to 47).

I n s hort, sustainabilit y i s a n i ntegra l c omponen t o f a m odern, efficient,

forward-thinkin g t ouris m c ompany.’’

We are currently implementing our joint sustainability programmes. The full details of our 2020 sustainability strategy will be released this Summer.

Fritz Joussen, Joint CEO, TUI Group

Peter Long, Joint CEO, TUI Group

www.tuigroup.com

Fritz Joussen and Peter Long, Joint CEOs, TUI Group

OVERVIEW

02

Sustainable Holidays Report 2014

SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE

TUI at a glance

The world’s leading tourism business at a glance*

Market capitalisation**

Global

Over

with 210,000 beds

300
136 13 1,800

hotels

€10b

Company – domiciled in Germany

Revenues of

aircraft

77,000
€18.7b

Underlying EBITA

€869m

colleagues in 130 countries cruise ships

More than

30m

customers from 31 source markets travelling to 180 destinations retail shops in Europe

FTSE 100

business

www.tuigroup.com

*Based on numbers from FY 2013/14 **As of 13th May 2015

OVERVIEW

03

Sustainable Holidays Report 2014

SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE

Indices and awards

  • Dow Jones
  • Carbon Disclosure Project

In 2014, TUI was featured in the Climate Disclosure Leadership Index (CDLI) in the UK and Germany for its approach to carbon disclosure. In the UK, TUI was ranked joint first with 100 points in the FTSE 350.

  • FTSE4Good
  • Other indices

Our commitment to sustainability extends beyond the TUI Group. We take great pride in the

recognition we receive from

external experts who assess our achievements and give us awards.

Sustainability Index

TUI is the only tourism group to feature in the reputable Dow Jones Sustainability Indices (DJSI) – World Enlarged and Europe Indices.

  • TUI is listed on the
  • TUI is also listed in the

sustainability indices DAXglobal Sarasin Sustainability
FTSE4Good Index in recognition of our transparency and for meeting strict social, environmental and governance standards.
Germany Ethibel Excellence Index, ECPI Ethical Index €uro and STOXX Global ESG Leaders Indices.

TUI was a finalist in the business category of the WTTC’s 2014 Tourism for Tomorrow Awards.

  • TUI Nordic was the first
  • Sportsworld achieved ISO

20121 for sustainable event

management in 2014.

  • Jetairfly won the Airline
  • TUI UK was the first travel

company in the UK to achieve the new Travelife certification for Tour operators in 2014.

  • Arkefly achieves the
  • Jetairfly achieved ISO 14001

certification for its airline in 2015. tour operator in the Nordic

region to achieve ISO 14001

certification in 2014.
Environment Award at the 2014 Brussels Airport Aviation Awards. sustainability award at the 2014 Amsterdam Airport Schiphol Awards.

TUIfly was awarded ‘most climate-efficient airline with one million passengers’ and ‘most climate-efficient charter ranked most sustainable travel

airline’ in the 2014 atmosfair

Our brands in Sweden (Fritidsresor), Denmark and Norway (Star Tours) were
Arkefly achieved ISO 14001 certification for its airline

operations in 2014.

Aitken Spence Travels won the ecotourism category at the 2014 PATA Awards (Pacific programme for carbon
Thomson Airways was awarded ‘best aviation
TUI UK & Ireland achieved ISO 50001 certification for energy management in 2015.
Jane Ashton, TUI Group Sustainability Director, received the Ambassador Award for Sustainable Tourism at the 2014 British Travel Industry Hall of Fame.

  • Asia Travel Association).
  • reduction’ at the 2014 World

  • Responsible Tourism Awards.
  • company in the 2014 and 2015

  • Sustainable Brand Index.
  • Airline Index.

OVERVIEW

04

Sustainable Holidays Report 2014

SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE

Stakeholder engagement

We communicate with our stakeholders – those who We are conscious of the pressures that tourism can

Senior managers are advocates for sustainable tourism

have an interest in our company and its activities – to help us develop as a business and to improve our sustainable development strategy. place on local populations and resources. We work in partnership with communities, governments and others to support the sustainable management of destinations. Our partners include the Global Sustainable Tourism Council, the Dutch Association of Travel Agents & Tour Operators, Deutscher ReiseVerband, the UK’s travel industry association ABTA, German development agency GIZ, and The Travel Foundation.
Since we developed our Sustainable Holidays Plan in 2012, TUI executives have publicly advocated sustainable tourism at over 90 events with a wide range of international stakeholders.

• CDP   climate change conference, London, UK • International   Conference on Responsible Tourism in Manchester, UK

• World   Travel and Tourism Council (WTTC) Global Summit in Hainan, China

• World   Travel Market Latin America in Sao Paulo, Brazil
• eeST   (Energy Efficiency and Sustainability in Tourism) Congress in Mallorca, Spain
• Boeing   Eco-Summit in Seattle, USA • OECD   workshop on Effective Policies for Tourism Growth in Bern, Switzerland
• SETE   Tourism & Development conference

Our stakeholders include customers, colleagues, investors, industry partners, academia, suppliers, destination partners, governments, nongovernmental organisations and experts in sustainable tourism. We engage with them regularly, and incorporate their feedback into our plans.
Some of the most high-profile examples include:

• Harvard   University in Boston, USA

• FITUR,   the international tourism trade fair in Madrid, Spain

• Corporate   water risk conference in London, UK

• UNEP   Annual Symposium GPST in Agadir, Morocco
• Smarter   Sustainability Reporting conference

in London, UK

• ITB   (International Tourism Bourse) CSR day

in Berlin, Germany

As a tour operator flying 136 aircraft, our position on aviation and climate change is particularly important. We have developed collaborative partnerships with several stakeholders whose insight and guidance help us develop this position, including CDP, the Sustainable Aviation Fuel Users Group (SAFUG), Sustainable Aviation and Forum for the Future.

in Athens, Greece

• World   Travel Market in London, UK

James Whittingham, Group

Environment Manager, presented at the Boeing Eco-Summit in

Seattle, USA.
Jane Ashton, Director of

Sustainability, presented at ITB 2015

on tourism and climate change.

Elise Allart, Sustainable Tourism Manager, TUI Benelux presented

on child protection at World Travel

  • Harald Zeiss, TUI Deutschland received
  • Arantxa Garcia, Head of Sustainable

Development for Destination

Services spoke at the Fitur the 2015 Columbus prize of honour for

sustainable tourism from the Association of German Travel Journalists.

Market Latin America. conference in Madrid in 2014.

OVERVIEW

05

Sustainable Holidays Report 2014

SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE

Our sustainable holiday journey

We are working to embed sustainability throughout the holiday journey.

Flying more fuel-efficient

aircraft

Operating our cruise ships more efficiently
Sustainability

awareness raising

in destinations

Driving best practice

sustainability performance with suppliers

PROTECTING BIODIVERSITY
INVESTING IN TRAINING
REDUCING CARBON
SUPPORTING COMMUNITIES
SAVING WATER

REDUCING WASTE
ANIMAL WELFARE
PROTECTING CHILDREN

Promoting greener and fairer holidays online
Training customer facing colleagues on sustainability
Greening our coach fleet
Engaging customers in sustainable tourism

www.tuigroup.com

OVERVIEW

06

Sustainable Holidays Report 2014

SUSTAINABLE HOLIDAYS PLAN

DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE

Driving sustainability change at scale

‘’Lookin g b ac k o n t h e t hre e y ear s o f o u r S ustainable Holiday s P lan , I ’ m p lease d w it h t h e p rogres s w e mad e i n i mprovin g t h e s ustainabilit y i mpact s o f ou r b usiness.

Followin g y ear s o f s ustaine d e ffor t t o r educ e f uel consumption , o u r a irline s a r e n o w E urope’ s m ost

carbon efficient. In 2014, TUI airlines’ CO2 emissions

wer e j us t 6 9.9 g p e r r evenu e p assenge r k ilometre , a nd ove r t h e l as t t hre e y ear s w e t racke d m or e t ha n € 53

millio n i n s aving s f ro m e nvironmenta l e fficiencies acros s T U I T ravel’ s o perations.

JaneAshton

W e a ls o e xceede d o u r a mbitio n t o d elive r 1 0 m illion ‘greene r a n d f airer ’ h olidays , t akin g o ve r 1 1. 5 m illion

customer s t o h otel s w it h c redibl e s ustainability

certifications between 2012 and 2014.

Finally , w e c ommitte d t o t akin g c ustomer s w it h u s

o n o u r j ourney . H olidaymaker s i n fi v e o f o u r s i x k ey

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  • The 2005 Greek Hotel Branding Report

    The 2005 Greek Hotel Branding Report

    The 2005 Greek Hotel Branding Report by Dr. Dimitris Koutoulas Tourism and Marketing Consultant Athens ▪ Greece Tel.: (+30) 693 6208689 ▪ Fax (+30) 210 9967154 E-Mail: [email protected] September 2005 EXECUTIVE SUMMARY Greece boasts one of the world’s largest and most mature hotel sectors with nearly 9,000 businesses and a 342,000-room capacity, yet it is among the least developed in regard to branding. Only 3.4% of the country’s hotels (controlling 16.8% of the total room capacity) have an affiliation either with a Greek or an international brand, a situation that reflects the orientation of most accommodation businesses towards the package tour market and their close co- operation with tour operators. Grecotel, Best Western, Cyprus-based Louis, Mitsis and Iberostar are the only companies active in Greece that have built significant portfolios of branded hotels with 31, 22, 16, 13 and 11 units, respectively. Grecotel, the country’s largest hotel operator, controls 6,626 rooms or 1.9% of the total room capacity available at Greek hotels. Global brands, such as IHG’s InterContinental and Holiday Inn, Accor’s Club Med, Sofitel and Novotel, Hilton, Starwood’s Luxury Collection as well as Marriott and Hyatt, have established a limited presence, with each one of these brands having up to four hotels in Greece. A comparatively large share has been secured by hotel brands directly managed or affiliated with the major European tour operators such as the predominantly all-inclusive resort hotels of Robinson Club, Magic Life, Club alltoura, Calimera, LTI and Iberostar, the latter operating 11 Greek hotels with 2,590 rooms.
  • The Grecotel Group Has Completed the Acquisition of 5 Hotels • Tourism Is a Key Driver for the Development of the Country • € 61 Million Investment

    The Grecotel Group Has Completed the Acquisition of 5 Hotels • Tourism Is a Key Driver for the Development of the Country • € 61 Million Investment

    Athens, April 6, 2021 The Grecotel Group has completed the acquisition of 5 hotels • Tourism is a key driver for the development of the country • € 61 million investment The Nikos Daskalantonakis Group - Grecotel acquires five new resort hotels in Greece, investing 61 million euros, in a venture which is projected to create 1,000 new jobs. More specifically, the hotels acquired by the Grecotel Group are: Mykonos Star and Mykonos Thea in Agios Sostis, Mykonos and Nostos, Vassilia, Gelina and the Aqua Park Hydropolis in Corfu with a total capacity of 1,800 beds. The acquisitions, which were concluded after many months of negotiations, are but one pillar of the Group's investment program, in parallel with significant renovations and launching of new hotel products in the Lifestyle and Luxury Resorts categories in Crete, Kos and Corfu. Mr. Nikos Daskalantonakis, President and Founder of the Group, declares: "This business move demonstrates the Group’s confidence in our country’s investment opportunities and the real potential of tourism as a realistic driver for the growth of the Greek economy. The pandemic will come to an end. Tourism is a human experience, and thus cannot be replaced by ‘zoom’ conferencing. Our unwavering commitment is towards the growth and development of local workforce, since that adds value to our hotels. I have always believed that people who love their country will also work towards its prosperity". Note to Editors: In the summer of 2020 Grecotel was the first chain in Greece and one of the three in Europe that announced the opening of its hotels, operated 15 Hotels & Resorts, hosted 50,000 guests and strictly complied with the precautionary measures for the spread of Covid-19 infection with absolute success.