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Sustainable Holidays Report 2014 OVERVIEW SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE Sustainable Holidays Report 2014 OVERVIEW Sustainable Holidays Report 2014 SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE How to use this report Welcome to the TUI Group 2014 Sustainable Holidays Report. Highlighting performance from the 2014 financial year (1st October 2013 to 30 September 2014). This interactive PDF allows you to access information easily, search for a specific item or go directly to another page, section or website. Guide to buttons Links in this PDF Go to front cover page These icons are dynamic links – clicking on them will take you to further information Search this PDF within the document, or to a web or video link. Link to www.tuigroup.com Link within this document Go to previous page Website link Go to next page Video link Tell us what you think: We’re keen to hear what you have to say about this report. Please email your views to [email protected] OVERVIEW 01 Sustainable Holidays Report 2014 SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE Welcome In December 2014, we completed the merger Future proofing our business of TUI Travel PLC and TUI AG to form the “TUI is the world’s leading tourism business – and leaders have to take Our business case is clear. Sustainability delivers a range of benefits: cost world’s leading tourism business. responsibility. Our society increasingly expects respected brands and efficiencies, quality improvements and the enhanced engagement of our This Sustainability Update covers 2014, companies like TUI to demonstrate leadership for a sustainable future. stakeholders, including customers, colleagues, suppliers and destination the final year of TUI Travel’s three-year TUI has been recognised as a leader in sustainable tourism. We have governments. It future-proofs our business and the global industry. Sustainable Holidays Plan ( pages 6 to 39), worked hard to embed environmental and social considerations into We are looking forward to continuing this record as TUI Group. Both and includes highlights of TUI AG’s business operations, because we believe it is vital to our company’s future. TUI Travel and TUI AG had a strong history and good reputation in this sustainability performance in 2014 We believe a clear focus on sustainability differentiates us from area, and the joining of our businesses can only enhance and improve our sustainability performance. ( pages 40 to 47). the competition and generates value. Our listing in the Dow Jones Sustainability Index for the ninth year in succession is endorsement of In short, sustainability is an integral component of a modern, efficient, We are currently implementing our joint our sustainability strategy, and is a spur to our unbroken commitment forward-thinking tourism company.’’ sustainability programmes. The full details of to environmental, economic and social objectives. We also achieved joint Fritz Joussen, Joint CEO, TUI Group our 2020 sustainability strategy will be fir st place in the F TSE 350 with a ‘per fect 10 0’ score for climate change released this Summer. reporting and transparency from the Carbon Disclosure Leadership Peter Long, Joint CEO, TUI Group Index in the UK. www.tuigroup.com Fritz Joussen and Peter Long, Joint CEOs, TUI Group OVERVIEW 02 Sustainable Holidays Report 2014 SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE TUI at a glance The world’s leading tourism business at a glance* Market capitalisation** Global Over 300 hotels €10b Company – with 210,000 beds domiciled in Germany Revenues of €18.7b 77,000 136 aircraft colleagues in 130 countries Underlying EBITA 13 cruise ships €869m More than 30m customers 1,800 from 31 source markets retail shops in Europe FTSE travelling to 180 destinations 100 business www.tuigroup.com *Based on numbers from FY 2013/14 **As of 13th May 2015 OVERVIEW 03 Sustainable Holidays Report 2014 SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE Indices and awards Our commitment to sustainability Carbon Disclosure Project Dow Jones FTSE4Good Other indices In 2014, TUI was featured Sustainability Index TUI is listed on the TUI is also listed in the extends beyond the TUI Group. in the Climate Disclosure TUI is the only tourism FTSE4Good Index in sustainability indices DAXglobal We take great pride in the Leadership Index (CDLI) in group to feature in the recognition of our Sarasin Sustainability the UK and Germany for its reputable Dow Jones transparency and for meeting Germany Ethibel Excellence recognition we receive from approach to carbon disclosure. Sustainability Indices strict social, environmental Index, ECPI Ethical Index external experts who assess our In the UK, TUI was ranked (DJSI) – World Enlarged and governance standards. €uro and STOXX Global joint first with 100 points and Europe Indices. ESG Leaders Indices. achievements and give us awards. in the FTSE 350. TUI was a finalist in the TUI Nordic was the first Sportsworld achieved ISO Jetairfly won the Airline TUI UK was the first travel Arkefly achieves the Jetairfly achieved ISO 14001 business category of the tour operator in the Nordic 20121 for sustainable event Environment Award at company in the UK to achieve sustainability award at the certification for its airline in WTTC’s 2014 Tourism for region to achieve ISO 14001 management in 2014. the 2014 Brussels Airport the new Travelife certification 2014 Amsterdam Airport 2015. Tomorrow Awards. certification in 2014. Aviation Awards. for Tour operators in 2014. Schiphol Awards. TUIfly was awarded ‘most Our brands in Sweden Arkefly achieved ISO 14001 Aitken Spence Travels won Thomson Airways was TUI UK & Ireland achieved Jane Ashton, TUI Group climate-efficient airline with (Fritidsresor), Denmark and certification for its airline the ecotourism category at awarded ‘best aviation ISO 50001 certification for Sustainability Director, one million passengers’ and Norway (Star Tours) were operations in 2014. the 2014 PATA Awards (Pacific programme for carbon energy management in 2015. received the Ambassador ‘most climate-efficient charter ranked most sustainable travel Asia Travel Association). reduction’ at the 2014 World Award for Sustainable Tourism airline’ in the 2014 atmosfair company in the 2014 and 2015 Responsible Tourism Awards. at the 2014 British Travel Airline Index. Sustainable Brand Index. Industry Hall of Fame. OVERVIEW 04 Sustainable Holidays Report 2014 SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE Stakeholder engagement We communicate with our stakeholders – those who We are conscious of the pressures that tourism can Senior managers are advocates for sustainable tourism have an interest in our company and its activities – place on local populations and resources. We work Since we developed our Sustainable Holidays Plan • CDP climate change conference, London, UK to help us develop as a business and to improve in partnership with communities, governments and in 2012, TUI executives have publicly advocated • International Conference on Responsible our sustainable development strategy. others to support the sustainable management sustainable tourism at over 90 events with a wide Tourism in Manchester, UK Our stakeholders include customers, colleagues, of destinations. Our partners include the Global range of international stakeholders. • World Travel and Tourism Council (WTTC) Sustainable Tourism Council, the Dutch Association investors, industry partners, academia, suppliers, Some of the most high-profile examples include: Global Summit in Hainan, China of Travel Agents & Tour Operators, Deutscher • World Travel Market Latin America in destination partners, governments, non- • Harvard University in Boston, USA ReiseVerband, the UK’s travel industry association Sao Paulo, Brazil governmental organisations and experts in • FITUR, the international tourism trade fair ABTA, German development agency GIZ, and • eeST (Energy Efficiency and Sustainability sustainable tourism. We engage with them regularly, in Madrid, Spain The Travel Foundation. in Tourism) Congress in Mallorca, Spain and incorporate their feedback into our plans. • Corporate water risk conference in London, UK • Boeing Eco-Summit in Seattle, USA As a tour operator flying 136 aircraft, our position on • UNEP Annual Symposium GPST in Agadir, • OECD workshop on Effective Policies for aviation and climate change is particularly important. Morocco Tourism Growth in Bern, Switzerland We have developed collaborative partnerships with • Smarter Sustainability Reporting conference • SETE Tourism & Development conference in London, UK several stakeholders whose insight and guidance in Athens, Greece help us develop this position, including CDP, the • ITB (International Tourism Bourse) CSR day • World Travel Market in London, UK Sustainable Aviation Fuel Users Group (SAFUG), in Berlin, Germany Sustainable Aviation and Forum for the Future. James Whittingham, Group Jane Ashton, Director of Elise Allart, Sustainable Tourism Harald Zeiss, TUI Deutschland received Arantxa Garcia, Head of Sustainable Environment Manager, presented Sustainability, presented at ITB 2015 Manager, TUI Benelux presented the 2015 Columbus prize of honour for Development for Destination at the Boeing Eco-Summit in on tourism and climate
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