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Sustainability Report 2018 GRECOTEL CASA MARRON Sustainability Report 2018 01 | OUR COMPANY 3 01 | OUR COMPANY C O N T E N T S OUR COMPANY Waste and Recycling Grecotel Hotels & Resorts Chemical Usage A tribute To Hospitality Awards & Recognition SOCIAL DIMENSION List of Hotels Social Program Employees OUR HOTEL Partnerships Welcome Note from General Manager Local Community Corporate governance Clients Location & Facilities ECONOMIC DIMENSION SUSTAINABLE DEVELOPEMENT Economic Program The Three Dimensions Sustainability Report ANNEX 2018 Performance Highlights Environmental Policy We Believe – We Do –We will Social Policy Quality Policy ENVIRONMENTAL DIMENSION Health & Safety Policy Environmental program Purchasing Policy Energy Children Rights Policy Water 5 01 | OUR COMPANY 01 O U R C O M P A N Y GRECOTEL HOTELS & RESORTS international tourism organizations, Grecotel Dedicated to mastering the craft of welcoming Hotels and Resorts are mostly proud of its people: luxury in the hospitality industry, Grecotel Hotels reliable, kind and welcoming, they have been our and Resorts, the leading hotel chain in Greece, loyal companions during our 40-year journey in delivers sophisticated lifestyle experiences for Greece’s most exciting luxury travel story travelers in the country’s most beautiful destinations. A TRIBUTE TO HOSPITALITY The story of the largest and most successful Inspired by its superb beachfront location, each of Greek luxury hotel group is above all personal. the 30 luxury hotels and resorts in the Grecotel Nikos Daskalantonakis started his long journey in collection all over Greece, is a unique tourism from his birthplace of Rethymno, architectural experience in itself and a paradise of Crete. Nikos Daskalantonakis, along with his older opulent amenities, gourmet restaurants and brother Takis, looked further ahead, realizing that luxurious, well thought-of details, all embodying blue skies and sparkling seas were only enough the essence of the genuine Greek hospitality to attract visitors’ interest: high standards of quality and responsiveness to tourists’ needs Grecotel is part of the N. Daskalantonakis Group were the key to keeping them and to the future. of Companies, which includes among others city And it’s this vision that powers the Grecotel’s and resort affiliated hotels, the Agreco traditional unique concept of hospitality that is rooted in farm and line of products from Crete and the Greek culture and style. Danilia traditional village and museum in Corfu. Having been awarded with over 2000 international On entering the tourism business, Nikos awards by guests and the most prestigious Daskalantonakis adopted a philosophy that has 7 remained unchanged for 40 years: to employ the • TUI ECO-RESORT eco-label for quality most highly qualified professionals; to offer tourism product respecting local natural genuine Cretan hospitality; to be an innovator in and social values tourism; to invest and improve the infrastructure in • 2008 - European ʻʼEcolabel for Tourist the luxury hotel market. Services’’ from the Ministry of the Environment Today, Grecotel properties occupy prime locations • 2008 - Development of Management around Greece and are far more than just Systems and certification with ISO 22000 resorts—they are destinations. Grecotel resorts for Health & Safety in Food on the islands of Crete, Corfu, Rhodes, Kos, • 2007 - Accredited with the ISO 14001 Mykonos, and in the prime mainland regions of international certification for Sounio south of Athens, Halkidiki in the north and environmental management Kyllini in the legendary Peloponnese have their • The Grecotel Environmental Program was own character, from ultra-luxury boutique hotels to used as an example in the publication magnificent resorts on sprawling estates and Agenda 21 for the Global Travel & family-friendly or all-inclusive holiday-lands for Tourism Industry. quality vacations or romantic hideaways and • 2001 “Green Planet” of the Swiss Tourism luxurious spas. But they all share three things in Organization KUONI TRAVEL common: a quality environment, signature service, • 1996-1999 Hotelplan Environment Award. and singular locations. • 1998 EIBTM “Greening of Business Tourism” Award. It has been more than 40 years since Nikos • 1994 OMEPO award to Grecotel for its Daskalantonakis laid the foundations for Greece’s cultural programme premiere luxury resort chain when he opened his • 1994-2010 ''TUI Umwelt Champion'' Most first hotel on Crete. Today, Grecotel is a Environmental Hotel Group Worldwide destination-venue for people from all walks of life from the customers of the largest tourist who through the years have become members of organization in Europe “TUI AG” the family of guests who have enjoyed Grecotel’s • 1992 & 1993 “World Aware Award” from signature hospitality. Through the years, Grecotel Thompson tour operator (UK). has created memories for you and you have • 1993 ''Philoxenia Award'' from the Greek helped us reach our milestones. Government for the company contribution to quality tourism, upgrading the tourism AWARDS & RECOGNITION product and taking initiatives in the field of environment. • 300 Sea Turtle nests in Crete protected in • 1993 Deutscher Reisebuero Veband cooperation between 'Archelon' (DRV) “International Environment Award • Travelife - Gold Awards . 01 | OUR COMPANY LIST OF HOTELS Grecotel, offers a full range of accommodation services with luxury & all-inclusive hotels and resorts around Greece. HOTEL CITY COUNTRY TYPE AMIRANDES CRETE Greece Exclusive Resort CRETA PALACE CRETE Greece Luxury Hotel & Resort LUX ME WHITE PALACE CRETE Greece LUX ME Resort CLUB MARINE PALACE & SUITES CRETE Greece All-inclusive Resort PLAZA SPA Apartments CRETE Greece Grecotel Apartments VILLA OLIVA CRETE Greece Grecotel Apartments CARAMEL CRETE Greece Exclusive Resort MELI PALACE CRETE Greece All-inclusive Resort CORFU IMPERIAL CORFU Greece Exclusive Resort LUX ME DAPHNILA BAY DASSIA CORFU Greece LUX ME Resort EVA PALACE CORFU Greece Luxury Hotel & Resort KOS IMPERIAL THALASSO KOS Greece Luxury Hotel & Resort ROYAL PARK KOS Greece All-inclusive Resort RHODOS ROYAL RHODOS Greece All-inclusive Resort PELLA BEACH CHALKIDIKI Greece Family Resort ATTICA CAPE SOUNIO ATTICA Greece Exclusive Resort MYKONOS BLU MYKONOS Greece Exclusive Resort PALLAS ATHENA ATTICA Greece City Hotel VOULIAGMENI SUITES ATTICA Greece City Hotel ASTIR*EGNATIA ALEXANDROUPOLIS Greece City Hotel LARISSA IMPERIAL LARISSA Greece City Hotel RIVIERA OLYMPIA & AQUA PARK PELOPONNESE Greece Luxury Hotel & Resort MANDOLA ROSA & AQUA PARK PELOPONNESE Greece Exclusive Resort OLYMPIA RIVIERA & AQUA PARK PELOPONNESE Greece Luxury Hotel & Resort OLYMPIA OASIS & AQUA PARK PELOPONNESE Greece Luxury Hotel & Resort OLYMPIA OASIS VILLAGE & AQUA PARK PELOPONNESE Greece All-inclusive Resort CASA MARRON PELOPONNESE Greece All-inclusive Resort FILOXENIA KALAMATA PELOPONNESE Greece Family Resort 9 02 | O U R H OTEL 02 O U R H O T E L There are few places in the world that can match environmental education and information. the endless relaxation and family entertainment that brand-new Casa Marron squeezes into a Spacious, family friendly bungalows & bungalow summer. Sprawled over an 80,000-square-meter suites are arranged down the sides of the estate estate at the edge of a fertile plain just 10 km from so that nothing blocks the sea view. Araxos international airport, this unique laid-back venue blends into the unspoiled natural landscape You will have the pleasure to embark a journey of and sparkles with the warmth of Mediterranean taste in a beautiful collection of the hotel's ambience and tradition. The new Casa Marron restaurants. Choose from Greek, Italian and family hotel and bungalow complex with all- Mediterranean menus prepared with the freshest inclusive facilities is the perfect place to relax, re- ingredients or indulge a range of tastes at an energize and remind yourself that happiness is international buffet-style restaurant. The resort’s about experiencing moments with the ones you all-inclusive programme is designed to leave you love, while sport lovers find myriad challenges to care free so you can indulge in everything your enjoy the Ionian Sea. heart desires – from epicurean meals, snacks, and that tempting afternoon ice-cream or cake to Casa Marron lies directly on the gently sloping world-class beverages, coffees, and cocktails. beach of Lakopetra. The golden sand runs down to the azure sea that is shallow and perfect for small children. Changing cabins, showers, sunbeds, beach towels and umbrellas are free of charge. This beach is awarded the “Blue Flag” as complying with the directives of the European programme: water quality; environmental management; safety, services and facilities; 11 WELCOME NOTE FROM GENERAL MANAGER managing sustainability, guest’s satisfaction, staff improvement, community progress. Today the situation of the Natural Environment This report represents a first step in our journey to demands immediate action worldwide. In becoming an even more sustainable company. Grecotel, the largest hotel chain in Greece, we You will hear and see a lot more from us in the believe that the quality of our hotels is equal to the coming years as our efforts will continue. We will quality of the holidays’ environment. Thus, in 1992 be expanding the report to include more we introduced a programme of environmental information on our operations. We also will management and protection by establishing a provide regular updates on our performance. professional Environmental Department in the
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