Sustainable Holidays Report 2014

OVERVIEW SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE Sustainable Holidays Report 2014 OVERVIEW Sustainable Holidays Report 2014 SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE How to use this report Welcome to the TUI Group 2014 Sustainable Holidays Report. Highlighting performance from the 2014 financial year (1st October 2013 to 30 September 2014). This interactive PDF allows you to access information easily, search for a specific item or go directly to another page, section or website. Guide to buttons Go to front cover page Links in this PDF These icons are dynamic links – clicking on them will take you to further information within the document, or to a web or video link. Search this PDF <a href="/goto?url=http://www.tuigroup.com" target="_blank">Link to www.tuigroup.com </a>Go to previous page Go to next page Link within this document Website link Video link Tell us what you think: We’re keen to hear what you have to say about this report. Please email your views t<a href="mailto:[email protected]" target="_blank">o [email protected] </a>OVERVIEW 01 Sustainable Holidays Report 2014 SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE Welcome In December 2014, we completed the merger of TUI Travel PLC and TUI AG to form the world’s leading tourism business. Future proofing our business “TU I i s t h e w orld’ s l eadin g t ouris m b usines s – a n d l eader s h av e t o t ake responsibility . O u r s ociet y i ncreasingl y e xpect s r especte d b rand s a nd companie s l ik e T U I t o d emonstrat e l eadershi p f o r a s ustainabl e f uture. Ou r b usines s c as e i s c lear. Sustainabilit y d eliver s a r ang e o f b enefits : c ost efficiencies, qualit y i mprovement s a n d t h e e nhance d e ngagemen t o f o ur stakeholders , i ncludin g c ustomers , c olleagues , s upplier s a n d d estination governments. I t f uture-proof s o u r b usines s a n d t h e g loba l i ndustry. This Sustainability Update covers 2014, the final year of TUI Travel’s three-year Sustainable Holidays Plan ( pages 6 to 39), and includes highlights of TUI AG’s TU I h a s b ee n r ecognise d a s a l eade r i n s ustainabl e t ourism. W e h ave worke d h ar d t o e mbe d e nvironmenta l a n d s ocia l c onsideration s i nto busines s o perations, becaus e w e b eliev e i t i s v ita l t o o u r c ompany’ s f uture. W e a r e l ookin g f orwar d t o c ontinuin g t hi s r ecor d a s T U I G roup . B oth TU I T rave l a n d T U I A G h a d a s tron g h istor y a n d g oo d r eputatio n i n t his area , a n d t h e j oinin g o f o u r b usinesse s c a n o nl y e nhanc e a n d i mprove ou r s ustainabilit y p erformance. W e b eliev e a c lea r f ocu s o n s ustainabilit y d ifferentiate s u s f rom th e c ompetitio n a n d g enerate s v alue. Ou r l istin g i n t h e D o w J ones Sustainabilit y I nde x f o r t h e n int h y ea r i n s uccessio n i s e ndorsemen t o f ou r s ustainabilit y s trategy , a n d i s a s pu r t o o u r u nbroke n c ommitment t o e nvironmental , e conomi c a n d s ocia l o bjectives . W e a ls o a chieve d j oint first place in the FTSE 350 with a ‘perfect 100’ score for climate change reportin g a n d t ransparenc y f ro m t h e C arbo n D isclosur e L eadership Inde x i n t h e U K. sustainability performance in 2014 (pages 40 to 47). I n s hort, sustainabilit y i s a n i ntegra l c omponen t o f a m odern, efficient, forward-thinkin g t ouris m c ompany.’’ We are currently implementing our joint sustainability programmes. The full details of our 2020 sustainability strategy will be released this Summer. Fritz Joussen, Joint CEO, TUI Group Peter Long, Joint CEO, TUI Group <a href="/goto?url=http://www.tuigroup.com" target="_blank">www.tuigroup.com </a>Fritz Joussen and Peter Long, Joint CEOs, TUI Group OVERVIEW 02 Sustainable Holidays Report 2014 SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE TUI at a glance The world’s leading tourism business at a glance* Market capitalisation** Global Over with 210,000 beds 300 136 13 1,800 hotels €10b Company – domiciled in Germany Revenues of aircraft 77,000 €18.7b Underlying EBITA €869m colleagues in 130 countries cruise ships More than 30m customers from 31 source markets travelling to 180 destinations retail shops in Europe FTSE 100 business <a href="/goto?url=http://www.tuigroup.com" target="_blank">www.tuigroup.com </a>*Based on numbers from FY 2013/14 **As of 13th May 2015 OVERVIEW 03 Sustainable Holidays Report 2014 SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE Indices and awards <ul style="display: flex;"><li style="flex:1">Dow Jones </li><li style="flex:1">Carbon Disclosure Project </li></ul>In 2014, TUI was featured in the Climate Disclosure Leadership Index (CDLI) in the UK and Germany for its approach to carbon disclosure. In the UK, TUI was ranked joint first with 100 points in the FTSE 350. <ul style="display: flex;"><li style="flex:1">FTSE4Good </li><li style="flex:1">Other indices </li></ul>Our commitment to sustainability extends beyond the TUI Group. We take great pride in the recognition we receive from external experts who assess our achievements and give us awards. Sustainability Index TUI is the only tourism group to feature in the reputable Dow Jones Sustainability Indices (DJSI) – World Enlarged and Europe Indices. <ul style="display: flex;"><li style="flex:1">TUI is listed on the </li><li style="flex:1">TUI is also listed in the </li></ul>sustainability indices DAXglobal Sarasin Sustainability FTSE4Good Index in recognition of our transparency and for meeting strict social, environmental and governance standards. Germany Ethibel Excellence Index, ECPI Ethical Index €uro and STOXX Global ESG Leaders Indices. TUI was a finalist in the business category of the WTTC’s 2014 Tourism for Tomorrow Awards. <ul style="display: flex;"><li style="flex:1">TUI Nordic was the first </li><li style="flex:1">Sportsworld achieved ISO </li></ul>20121 for sustainable event management in 2014. <ul style="display: flex;"><li style="flex:1">Jetairfly won the Airline </li><li style="flex:1">TUI UK was the first travel </li></ul>company in the UK to achieve the new Travelife certification for Tour operators in 2014. <ul style="display: flex;"><li style="flex:1">Arkefly achieves the </li><li style="flex:1">Jetairfly achieved ISO 14001 </li></ul>certification for its airline in 2015. tour operator in the Nordic region to achieve ISO 14001 certification in 2014. Environment Award at the 2014 Brussels Airport Aviation Awards. sustainability award at the 2014 Amsterdam Airport Schiphol Awards. TUIfly was awarded ‘most climate-efficient airline with one million passengers’ and ‘most climate-efficient charter ranked most sustainable travel airline’ in the 2014 atmosfair Our brands in Sweden (Fritidsresor), Denmark and Norway (Star Tours) were Arkefly achieved ISO 14001 certification for its airline operations in 2014. Aitken Spence Travels won the ecotourism category at the 2014 PATA Awards (Pacific programme for carbon Thomson Airways was awarded ‘best aviation TUI UK & Ireland achieved ISO 50001 certification for energy management in 2015. Jane Ashton, TUI Group Sustainability Director, received the Ambassador Award for Sustainable Tourism at the 2014 British Travel Industry Hall of Fame. <ul style="display: flex;"><li style="flex:1">Asia Travel Association). </li><li style="flex:1">reduction’ at the 2014 World </li></ul><ul style="display: flex;"><li style="flex:1">Responsible Tourism Awards. </li><li style="flex:1">company in the 2014 and 2015 </li></ul><ul style="display: flex;"><li style="flex:1">Sustainable Brand Index. </li><li style="flex:1">Airline Index. </li></ul>OVERVIEW 04 Sustainable Holidays Report 2014 SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE Stakeholder engagement We communicate with our stakeholders – those who We are conscious of the pressures that tourism can Senior managers are advocates for sustainable tourism have an interest in our company and its activities – to help us develop as a business and to improve our sustainable development strategy. place on local populations and resources. We work in partnership with communities, governments and others to support the sustainable management of destinations. Our partners include the Global Sustainable Tourism Council, the Dutch Association of Travel Agents & Tour Operators, Deutscher ReiseVerband, the UK’s travel industry association ABTA, German development agency GIZ, and The Travel Foundation. Since we developed our Sustainable Holidays Plan in 2012, TUI executives have publicly advocated sustainable tourism at over 90 events with a wide range of international stakeholders. • CDP climate change conference, London, UK • International Conference on Responsible Tourism in Manchester, UK • World Travel and Tourism Council (WTTC) Global Summit in Hainan, China • World Travel Market Latin America in Sao Paulo, Brazil • eeST (Energy Efficiency and Sustainability in Tourism) Congress in Mallorca, Spain • Boeing Eco-Summit in Seattle, USA • OECD workshop on Effective Policies for Tourism Growth in Bern, Switzerland • SETE Tourism & Development conference Our stakeholders include customers, colleagues, investors, industry partners, academia, suppliers, destination partners, governments, nongovernmental organisations and experts in sustainable tourism. We engage with them regularly, and incorporate their feedback into our plans. Some of the most high-profile examples include: • Harvard University in Boston, USA • FITUR, the international tourism trade fair in Madrid, Spain • Corporate water risk conference in London, UK • UNEP Annual Symposium GPST in Agadir, Morocco • Smarter Sustainability Reporting conference in London, UK • ITB (International Tourism Bourse) CSR day in Berlin, Germany As a tour operator flying 136 aircraft, our position on aviation and climate change is particularly important. We have developed collaborative partnerships with several stakeholders whose insight and guidance help us develop this position, including CDP, the Sustainable Aviation Fuel Users Group (SAFUG), Sustainable Aviation and Forum for the Future. in Athens, Greece • World Travel Market in London, UK James Whittingham, Group Environment Manager, presented at the Boeing Eco-Summit in Seattle, USA. Jane Ashton, Director of Sustainability, presented at ITB 2015 on tourism and climate change. Elise Allart, Sustainable Tourism Manager, TUI Benelux presented on child protection at World Travel <ul style="display: flex;"><li style="flex:1">Harald Zeiss, TUI Deutschland received </li><li style="flex:1">Arantxa Garcia, Head of Sustainable </li></ul>Development for Destination Services spoke at the Fitur the 2015 Columbus prize of honour for sustainable tourism from the Association of German Travel Journalists. Market Latin America. conference in Madrid in 2014. OVERVIEW 05 Sustainable Holidays Report 2014 SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE Our sustainable holiday journey We are working to embed sustainability throughout the holiday journey. Flying more fuel-efficient aircraft Operating our cruise ships more efficiently Sustainability awareness raising in destinations Driving best practice sustainability performance with suppliers PROTECTING BIODIVERSITY INVESTING IN TRAINING REDUCING CARBON SUPPORTING COMMUNITIES SAVING WATER REDUCING WASTE ANIMAL WELFARE PROTECTING CHILDREN Promoting greener and fairer holidays online Training customer facing colleagues on sustainability Greening our coach fleet Engaging customers in sustainable tourism <a href="/goto?url=http://www.tuigroup.com" target="_blank">www.tuigroup.com </a>OVERVIEW 06 Sustainable Holidays Report 2014 SUSTAINABLE HOLIDAYS PLAN DESTINATIONS CARBON COLLEAGUES CUSTOMERS DATA TUI AG’S SUSTAINABILITY UPDATE Driving sustainability change at scale ‘’Lookin g b ac k o n t h e t hre e y ear s o f o u r S ustainable Holiday s P lan , I ’ m p lease d w it h t h e p rogres s w e mad e i n i mprovin g t h e s ustainabilit y i mpact s o f ou r b usiness. Followin g y ear s o f s ustaine d e ffor t t o r educ e f uel consumption , o u r a irline s a r e n o w E urope’ s m ost carbon efficient. In 2014, TUI airlines’ CO2 emissions wer e j us t 6 9.9 g p e r r evenu e p assenge r k ilometre , a nd ove r t h e l as t t hre e y ear s w e t racke d m or e t ha n € 53 millio n i n s aving s f ro m e nvironmenta l e fficiencies acros s T U I T ravel’ s o perations. JaneAshton W e a ls o e xceede d o u r a mbitio n t o d elive r 1 0 m illion ‘greene r a n d f airer ’ h olidays , t akin g o ve r 1 1. 5 m illion customer s t o h otel s w it h c redibl e s ustainability certifications between 2012 and 2014. Finally , w e c ommitte d t o t akin g c ustomer s w it h u s o n o u r j ourney . H olidaymaker s i n fi v e o f o u r s i x k ey

Sustainable Holidays Report 2014

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