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The University of Queensland Library Annual Report 2003

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The University of Queensland Library Annual Report 2003 The University of Queensland Library Annual Report 2003 We link people with information The Library’s Purpose The University of Queensland Cybrary delivers client focused innovative information products, services and programs of the highest quality that are integrated with, and central to, the University’s teaching, learning, research and community service activities. The University of Queensland Library uses the term Cybrary to describe its integration of cyberspace and physical space, virtual and real information resources, and online and in-person service delivery. The Cybrary facilitates excellence in teaching, creates an appropriate learning and research environment, anticipates and responds to student learning and research needs, contributes to positive graduate outcomes and provides the information infrastructure necessary for leading edge research activity. The Cybrary is committed to excellence and to principles of equity and integrity. The Cybrary depends on teamwork and personal responsibility, encourages flexibility and innovation, promotes open communication, recognises the importance of staff development and a supportive working environment, and emphasises accountability. Mission Values Commitment to excellence We link people with information, enabling We are committed to providing the best possible service to the University of Queensland to achieve our clients. excellence in teaching, learning, research and community service. Teamwork and Personal Responsibility We work together with each individual taking personal responsibility for her/his work and the team’s success and recognise jobs well done. Flexibility and Innovation The Library’s Priority Areas We encourage innovation and respond creatively to new • Deliver innovative information products and challenges. advisory and consultancy services integrated Open communication into the University’s teaching, learning, We promote open, appropriate and timely communication to research and community service activities. engage and inform staff and our clients. • Provide real and virtual collections and Staff development physical facilities and infrastructure to support We provide training opportunities for all staff to develop their new teaching and learning modes, enhance knowledge and skills. student experiences, particularly for international and postgraduate students, Accountability and research productivity and quality. We use resources in an effective, ethical and responsible manner. • Ensure best practice people and resource Diversity management and information and We embrace diversity and treat each other and our clients communications technology deployment. with respect. Annual Report, University of Queensland Library, Brisbane: Integrity University of Queensland 1961 - We value honesty and confidentiality in our relationships with ISSN: 1443-3257 staff and clients. Cover photo: UQ Ipswich Library student carrels for group and individual study Contents About the University of Queensland Cybrary From the University Librarian 2 The Library Committee 3 The Cybrary: an Overview 4 Teaching and Learning Supportive Learning Environment 7 Real and Virtual Help 11 Focusing on Service 15 Fostering New Initiatives 19 Fitting Facilities 20 Research and Research Training Building the Collections 23 Harnessing Research 27 Community Partnerships Working Together 30 Sharing Expertise 33 Building Links 35 Taking the Cybrary to the World 36 Management Matters Value for Money 38 Maximising Staff Contributions 41 Planning the Future 45 Measuring Up 46 Appendices 1. Facts and Figures 48 2. Organisation Structure 50 3. Staffing the Cybrary 51 4. Publishing and Presenting 54 5. External Involvements 56 6. Our Supporters 58 7. Visitors 60 University of Queensland Library Annual Report 2003 1 From the University Librarian You can at UQ and you certainly can at the Cybrary. Quality Cybrary services and products are central to the University’s high performance. In 2003, the Cybrary continued to support a well as a way of working together on innovative culture of enquiry, learning and innovative research projects like the eprint archive. and professional practice within the University. There were new highs in benchmarking reported in The Cybrary dramatically increased the number of the Rodski Client Satisfaction Survey. The Cybrary’s electronic journals available, more than doubling ongoing commitment to excellence in service the number of titles. The ease of use was greatly delivery was recognised, commending staff for their appreciated by the university community, with professionalism and the interest taken in their both advanced researchers and new undergradu- clients’ needs. The overall quality of the library ates having access to the largest number of placed the University of Queensland Cybrary higher eJournal titles available in any Australian library. than any other library surveyed in the preceding These eJournals contained the synthesised and two years. evaluated knowledge of scholarship, accessible via the hundreds of databases also available online. Our clever, creative and committed staff continued That knowledge was delivered to computer to work well together in teams to devise new workstations in the Cybrary, in the laboratory, in services to deliver to the university community. the office and at home - any space, any place, any Without them and the support from the University time. Content remained king and the tried and community the Cybrary would not have been as true scholarly journal was still more reliable than successful in its delivery of quality information material of doubtful origin on the Internet. services. The highlight of 2003 was the opening of the new I thank the University Executive, in particular the UQ Ipswich Library. The ‘one-stop-shop’ for Vice Chancellor, Professor John Hay, and the Senior student services incorporating the Cybrary ena- Deputy Vice Chancellor, Professor Paul Greenfield, bled students to obtain quality services in one as well as my other colleagues for their continued location. The award winning building was designed support and contributions to the Cybrary. by Wilson Architects to resemble a village market square, housing the Student Centre, Student Support Services, Health Service, Equity Office, Aboriginal and Torres Strait Islander Unit, Student Union, Chaplaincy Service, the Office of the Cam- pus Manager as well as the Cybrary. Collaboration and cooperation with other univer- sity libraries were vital components of our ability to provide services of excellence to our staff and Janine Schmidt students. Working with the Group of 8 ensured University Librarian shared access to a wider number of eJournals as 2 About the University of Queensland Cybrary The Library Committee The Library Committee served as a conduit for communication between the Faculties and Schools and the Library. Towards the end of the year, a review of the Committee commenced under the leadership of Professor John Simmons. The Library Committee met four times during the 2003 Committee Membership year and provided a significant link between the Chair: Deputy President of the Academic Board Library and the University community as a Professor Sue Spence committee of the Academic Board. Included in the Senior Deputy Vice-Chancellor Professor Paul Greenfield Committee were representatives from each The University Librarian Faculty, the Academic Board, the Alumni Mrs Janine Schmidt Association and postgraduate and undergraduate Secretary Mrs Noela Yates students. Acting as an advisory committee to the Representatives: University Librarian, the Library Committee Faculty of Business, Economics and Law Dr Keith Fletcher provided a forum for the provision of advice and Faculty of Natural Resources, Agriculture and Veterinary guidance on the strategic operation and direction Science Dr Robert Fletcher of the Library. Faculty of Arts Associate Professor Veronica Kelly Matters discussed included the use and provision of Faculty of Biological and Chemical Sciences Dr Leigh Ward library computers; development, support and Faculty of Social and Behavioural Science promotion of resources and services, including Professor Carmen Luke ePrints@UQ, Friends of Fryer, postgraduate Faculty of Engineering, Physical Sciences and Architecture information skills program and WebLaw; copyright; Associate Professor Richard Morgan the establishment of the Library Course Materials Faculty of Health Sciences Professor John Pearn gateway and continual development of the Cybrary Academic Board (two) web pages. Dr Nan Bahr Dr Piero Giorgi Alumni Association Ms Fiona Walker One postgraduate student nominated by the Postgraduate Students’ Area Committee Ms Eliza Matthews One undergraduate student nominated by President, UQ Above: Library Committee members visiting the UQ Ipswich Union Mr Simon Ingram. Library before the start of the November meeting Terms of Reference • To advise the University Librarian on the library requirements of the University • To consider and advise on the conditions of use of the Library • To consider and advise on such other matters as the Board, the senior executives and the University Librarian may refer to it • To transmit to the Board a report consisting of the minutes of its meetings, which involve recommendations to the Board or matters to which it desires to draw the attention of the Board. About the University of Queensland Cybrary 3 The Cybrary: an Overview The University of Queensland Cybrary delivered client focused innovative information products, services
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