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MINISTRY OF PLANNING LAO CAI & INVESTMENT PEOPLE’S COMMITTEE CITIZEN REPORT CARD ON THE BIRTH REGISTRATION SERVICES IN LAO CAI PROVINCE LAO CAI July 2015 CITIZEN REPORT CARD ON THE BIRTH REGISTRATION SERVICES IN LAO CAI PROVINCE LAO CAI July 2015 ACKNOWLEDGEMENTS Within the framework of the cooperation program 2012 - 2016 between Lao Cai People’s Committee and the United Nations Children’s Fund (UNICEF), the survey of people satisfaction of birth registration service in communes with tough conditions in Lao Cai province was implemented and completed in May 2015. This report was implemented with technical assistance of specialists from Central Institute for Economic Management (CIEM) including Mr. Hoang Van Cuong (team leader) and other team members: Mr.Tran Trung Hieu, Mr. Pham Phu Minh, Ms. Be Thu Trang and Ms. Le Mai Anh. The report was completed with close cooperation of the Department of Planning and Investment (Child- friendly Project Management Unit), Department of Labor, Invalids and Social Affairs and Department of Justice in Lao Cai. Besides, the report received the cooperation of relevant organizations in Bac Ha district, Sapa district, Si Ma Cai district and Muong Khuong and 06 communes, including: Lau Thi Ngai (Bac Ha district), Ta Phan (Sa Pa district), San Chai and Can Chau (Si Ma Cai district), La Pan Tan and Cao Son (Muong Khuong district). The process of carrying the survey and the report out was consulted by specialists from Departments and Industries in Lao Cai (Department of Planning and Investment, Department of Justice, Department of Labor, Invalids and Social Affairs, General Statistics Office (GSO), staff from GSO and Department of Justice in 04 districts in the research area: Bac Ha district, Sa Pa district, Si Ma Cai district and Muong Khuong districts); staff and specialists of Project Management of the Central Child Friendly Project (Service of Labor, culture, society – Ministry of Planning and Investment) and other specialized staff of UNICEF Viet Nam. UNICEF and Lao Cai Child-Friendly Project would like to express our gratitude to all organizations and individuals contributing to the report! 4 l Citizen Report Card on the Birth Registration Services in Lao Cai Province CSONTENT ACKNOWLEDGEMENTS ................................................................................................................................................................4 LIST OF ABBREVIATIONS .............................................................................................................................................................9 EXECUTIVE SUMMARY ................................................................................................................................................................10 FOREWORD ......................................................................................................................................................................................14 PART I: INTRODUCTION OF CRC RESEARCH .....................................................................................................................18 1. Overview of research area ................................................................................................................................................19 2. Objectives of CRC survey in Lao Cai ..............................................................................................................................22 3. Scope of Research ................................................................................................................................................................22 4. Research Methodology ......................................................................................................................................................23 5. Respondents ..........................................................................................................................................................................23 6. The process of research implementation ....................................................................................................................23 7. Sampling .................................................................................................................................................................................24 PART II: KEY FINDINGS OF CRC SURVEY .............................................................................................................................26 I. GENERAL FINDINGS ..............................................................................................................................................................27 II. KEY SURVEY RESULTS AND FINDINGS ...........................................................................................................................35 1. Assessing the level of user access to services ............................................................................................................35 2. Evaluation on the use of service .....................................................................................................................................49 3. Evaluation on the cost of services ..................................................................................................................................56 4. Evaluation on the recommendations ...........................................................................................................................59 5. General Assessment of users ...........................................................................................................................................65 III. CONCLUSION AND RECOMMENDATION ....................................................................................................................69 1. Conclusion ..............................................................................................................................................................................69 2. Recommendations ..............................................................................................................................................................71 3. Shortcomings and lessons learnt ...................................................................................................................................75 LIST OF REFERENCES ...................................................................................................................................................................78 I. The local documents: ...........................................................................................................................................................79 II. Legal documents: .................................................................................................................................................................80 III. Guidance tools for conducting CRC: ............................................................................................................................81 Citizen Report Card on the Birth Registration Services in Lao Cai Province l 5 ANNEX ................................................................................................................................................................................................82 Annex 1: ......................................................................................................................................................................................82 Annex 2: ....................................................................................................................................................................................100 Appendix 3: .............................................................................................................................................................................101 Appendix 4: .............................................................................................................................................................................107 Apenndix 5: .............................................................................................................................................................................118 DANH MỤC BẢNG Table 1: Results of birth registration in 2014 ..................................................................................................................22 Table 2: Summarization of sample for widespread survey ........................................................................................25 Table 3: General results of respondents characteristics .............................................................................................27 Table 4: Information of respondents .................................................................................................................................29 Table 5: Information of children who were registered for birth ..............................................................................30 Table 6: Information about the status of a birth certificate, health insurance card of children ...................32 Table 7: Physical access to birth registration .................................................................................................................35 Table 8: Fee for copy of household registration book, marriage certificate, identity card ............................58 Table 9: Purposes of birth certificate