METROPOLITAN DEVELOPMENT AUTHORITY (MMDA) OPERATIONS MANUAL

GENERAL INFORMATION ABOUT MMDA :

CREATION / LEGAL BASIS

The Metropolitan Manila Development Authority was created on March 1, 1995 by virtue of Republic Act 7924 entitled “An Act Creating the Metropolitan Manila Development Authority, Defining its Powers and Functions, Providing Funds Therefor And For Other Purposes”, to administer the affairs of Metropolitan Manila, now composed of sixteen (16) cities namely, , Quezon, Manila, , Las Piñas, , , Valenzuela, San Juan, Parañaque, , , , , & and one (1) municipality which is .

SCOPE OF MMDA SERVICES 1

Metro-wide services under the jurisdiction of the MMDA are those services which have metro- wide impact and transcend local political boundaries or entail huge expenditures such that it would not be viable for said services to be provided by the individual local government units (LGUs) comprising Metropolitan Manila.

These services shall include:

(a) Development planning which includes the preparation of medium and long-term development plans; the development evaluation and packaging of projects; investment programming and coordination and monitoring of plan, program and project implementation.

(b) Transport and traffic management which includes the formulation, coordination and monitoring of policies, standards, programs and projects to rationalize the existing transport operations, infrastructure requirements, the use of thoroughfares, and promotions of safe and convenient movement of persons and goods; provision for the mass transport system and the institution of a system to regulate road users; administration and implementation of all traffic enforcement operations, traffic engineering services and traffic education programs, including the institution of a single ticketing system in Metropolitan Manila.

1 RA 7924, p. 2

(c) Solid waste disposal and management which include formulation, and implementation of policies, standards, programs and projects for proper and sanitary waste disposal. It shall like-wise include the establishment and operation of sanitary land fill and related facilities and the implementation or other alternative programs intended to reduce, reuse and recycle solid waste.

(d) Flood Control and sewerage management which includes the formulation and implementation of policies, standards, programs and projects for an integrated flood control, drainage and sewerage system.

(e) Urban renewal, zoning and land use planning, and shelter services which includes the formulation, adoption and implementation of policies, standards, rules and regulations, programs and projects to rationalize and optimize urban land use and provide direction to urban growth and expansion, the rehabilitation and development of slum and blighted areas, the development of shelter and housing facilities and the provision of necessary social services thereof.

(f) Health and sanitation, urban protection and pollution control which include the formulation and implementation of policies, rules and regulations, standards, programs and projects for the promotion and safeguarding of the health and sanitation of the region and for the enhancement of ecological balance and the prevention, control and abatement of environmental pollution.

(g) Public safety which includes the formulation and implementation of programs and policies and procedures to achieve public safety, especially preparedness for preventive or rescue operation during times of calamities and disasters such as conflagrations, earthquake, flood and tidal waves; and coordination and mobilization of resources and the implementation of contingency plans for the rehabilitation and relief operations coordination with national agencies concerned.

POWERS AND FUNCTIONS ²

The MMDA shall:

(a) Formulate coordinate and regulate the implementation of medium and long-term plans and programs for the delivery of metro-wide, services land use and physical development within Metropolitan Manila, consistent with national development objectives and priorities;

(b) Prepare, coordinate and regulate the implementation of medium-term investment programs for metro-wide services which shall indicate sources and uses of funds for priority programs and projects, and which shall include the packaging of projects and presentation to funding institutions;

(c) Undertake and manage on its own metro-wide programs and projects for the delivery of specific services under its jurisdiction subject to the approval of the Council. For its purpose, MMDA can create appropriate project management offices;

(d) Coordinate and monitor the implementation of such plans, programs and projects in ; identify bottlenecks and adopt solutions to problems implementation;

(e) The MMDA shall set the policies concerning , and shall coordinate and regulate the implementation of all programs and projects concerning traffic management specifically pertaining to enforcement, engineering and education. Upon request, it shall be extended assistance and cooperation, including but not limited to, assignment of personnel, by all other government agencies and offices concerned.

(f) Install and administer a single ticketing system , fix impose and collect fines and penalties for all kinds of violations of traffic rules and regulations, whether moving or non-moving in nature, and confiscate and suspend or revoked driver’s licenses in the enforcement of such traffic laws and regulations, the provisions of RA 4136 and PD 1605 to the contrary notwithstanding. For this purpose, the Authority shall enforce all traffic laws and regulations in Metro Manila, through its traffic operation center, and may deputize members of the PNP traffic enforcers of local government units, duly licensed security guards, or members of non-governmental organizations to whom may be delegated certain authority, subject to such conditions and requirements as the Authority may impose.

(g) Perform other related functions required to achieve the objectives of the MMDA, including the undertaking of delivery of basic services to the local government units, when deemed necessary subject to prior coordination with and consent of the local government unit concerned.

MMDA Organizational Segmentation

The MMDA has five (5) major offices, four (4) frontline offices (Operations), four (4) service units, four (4) staff units, and thirty eight (38) Divisions.

The five major offices are the Office of the Chairman, Office of the General Manager, Office of the Assistant General Manager for Finance and Administration (OAGMFA), Office of the Assistant General Manager for Operations (OAGMO) and Office of the Assistant General Manager for Planning (OAGMP).

The frontline offices are the offices involved in Operations namely: Solid Waste Management Office, Traffic Discipline Office (which used to be called Traffic and Transport Management Office), Flood Control and Sewerage Management Office, Health Public Safety and Environmental Protection Office.

Service Units include the Administrative Service, Finance Service, Metropolitan Development Planning Service and Physical and Spatial Development Service.

The Legal and Legislative Affairs Staff (LLAS), Corporate Planning and Management Staff (CPMS), Management Information System Staff (MISS) and Public Affairs Staff (PAS) are the four (4) Staff Units.

The thirty eight (38) Divisions are the following: Accounting Division, Budget Division, Treasury Division, under the Finance Service; General Administrative Services Division, Supply and Property and Division, Records Division, Staff Development Division, Personnel Transaction Division and Personnel Benefits Division under the Administrative Service; Plans and Programs Formulation Division, Plans and Programs Evaluation Division under the Metropolitan Planning Service (OAGMP); Land Resource Management Division and Urban Development Division under the Physical Planning Spatial Service (OAGMP).under the Solid Waste Management Office (SWMO) we have the Plans & Design Division, Project Monitoring Division, Site Operations Management Division I (San Mateo), Site Operations Management Division 2 (Carmona), Site Operation Management Division 3 (Las Piñas) and Site Operations Management Division 4 (Payatas).

For the Traffic Discipline Office (TDO), the Divisions include; the Plans Design and Traffic Signal Operations Division, Traffic Education Division, Traffic Adjudication Division, TVR Management Division, Traffic Enforcement Division – East Sector, Traffic Enforcement Division – West Sector, Traffic Enforcement Division – South Sector, Traffic Enforcement Division – North Sector, Traffic Enforcement Division – Central Sector, Impounding and Inspectorate Division, Traffic Mobile and Motorcycle Enforcement Division.

The Traffic Engineering Center, although it is not included in the NOSCA has been included as one of the Divisions under the Traffic Discipline Office as it is in charge of the traffic engineering functions. Its transfer from the Department of Public Works and Highways (DPWH) to MMDA was done sometime in 2003 by virtue of a Memorandum of Agreement signed by then DPWH Secretary Simeon Datumanong and former MMDA Chairman Bayani F. Fernando.

The Health, Public Safety and Environment Protection Office (HPSEPO) includes the following Divisions; Plans and Programs Development and Monitoring Division, Public Safety Division, Environmental Management Division and Health and Sanitation Services Coordination and Assistance Division.

For the Flood Control and Sewerage Management Office (FCSMO) we have four (4) Divisions namely; Plans Design and Project Monitoring Division, Equipment Management Division, Operation & Maintenance Division 1 (Drainage, Floodways, & Waterways), Operation & Maintenance Division 2 (Pumping Lift Stations & Flood Gates).

There are twelve (12) Ad Hoc offices that were created to effectively and efficiently carry out the mandated functions of the Authority. These include the Road Emergency Group (REG), Road Safety Unit (RSU), Bus Management Dispatch System (BMDS), Parking Discipline Group (PDG), Metropolitan Social Services Office (MSSO), Internal Audit Office (IAO), Security Intelligence & Investigation Office (SIIO), Public Concerns and Responses Management Unit (PCRMU), South-West Integrated Provincial Transport System (SWIPTS) and Ferry System (PRFS).

The MMDA Operations Manual presents the systems and procedures of all the Frontline Offices (Operations) and some selected support services.

A. FRONTLINE OFFICES (Operations)

Solid Waste Management Office (SWMO)

The SWMO was created pursuant to the provisions of Republic Act No. 7924 which provides that the scope of MMDA services include solid waste disposal and management which involve formulation, and implementation of policies, standards, programs and projects for proper sanitary waste disposal. It shall likewise include the establishment and operation of sanitary landfill and related facilities and the implementation of other alternative programs intended to reduce, reuse and recycle solid waste.

On January 26, 2001, RA 9003 was established and also known as “The Ecological Solid Waste Management Act of 2000”. Section 11 of said law provides that the Provincial Solid Waste Management Board shall be established in every province, to be chaired by the governor. “In the case of Metro Manila, the Solid Waste Management Board shall be chaired by the chairperson of the MMDA and its members shall be composed of the Local Chief Executives of the 17 component Cities and Municipality, representatives of the NGO Sector, whose principal purpose is to promote recycling and the protection of air and water quality, recycling industry and the manufacturing and packaging industry.” The Board may from time to time call on any other concerned agencies or sectors as it may deemed necessary. Provided, however, that representative from the NGOs, recycling and manufacturing or packaging industries shall be selected through a selection process designed by the Board and the selected NGO representative shall be endorsed by the government agency representative for the board’s consideration and approval.

One of the main functions of the Board is to develop and oversee the implementation of a 10-year SWM Plan for Metro Manila from the submitted SWM Plans of the 17 LGUs comprising Metro Manila.

ORGANIZATIONAL CHART

Solid Waste Management Office (SWMO)

1 - Director IV 2 - Director III

Plans and Design Project Monitoring Division Division

Site Operations Site Operations Site Operations Site Operations Division I Division II Division III Division IV

The SWMO is headed by a Director IV and two Director III. As shown in the Organizational Chart, there are six (6) Divisions under the Solid Waste Management Office and the functions are as follows:

A. Plans & Program Division

 Conduct of studies, and researches

 Identify the focus of the study (project identification)

 Determine resources requirement

 Prepare Terms of Reference (TOR).

 Prepare purchase request (PR) and requisition and issue slip (RIS)

 Secure approval from the Chairman

 Procure consultancy services if the project will be done by contract.

 Supervise the implementation

 After completion, develop and implement plans/programs

 Preparation of Project Documents in Establishing Waste Disposals and other SW Facilities such as:

 Project Concept

 Program of Works

 Cost Estimate for Budgetary requirement

 Prepares Purchase Request (PR)

 Prepares Requisition Issue Voucher (RIV)

 Construction Methodology

 Pert-CPM and Bar Chart

 Cash Flow (Monthly, by Quarter)

 Program of Activities

 Secures approval of the Chairman

 Procurement of Civil Works services

 Implementation

 Represent SWMO in meetings, workshops and seminars

 A personnel tasked to attend an inter-agency meeting is the assigned focal person in the subject matter which is related to his/her function and/or expertise;

 Prior to the date of meeting, seminar/workshop, it is his/her duty to confirm his/her attendance and or the venue.

 It is the responsibility of the assigned personnel to bring the necessary documents that may be needed in the meeting, seminar/workshops.

 The personnel should be in the venue at least 15 minutes prior to the scheduled time of meeting.

 A post activity report using the prescribed form should be submitted within two days after the meeting or activity. The report should include photo documentation and certificate of attendance/participation.

 A photo copy of the post activity report must be kept for compilation and filing.

 Participation in Special Projects, fora, capacity building activities as a resource person/speaker.

 Preparation of resource material by the resource speaker and approved prior to use.

 To ensure consistency of the subject matter with the standard terms of the SWMO and RA 9003, the personnel should use the standard presentation material of the SWMO.

 Submission of Post Activity Report within two (2) days after event.

 Conducts lectures on SWM using power point presentation.

 A short written examination is given to the participant to determine the knowledge learned from the lecture.

 Review of Proposals on Waste to Energy

 A meeting with the proponent is scheduled for the presentation of the proposal.

 SWMO personnel are identified to join proponent’s presentation.

 A post evaluation report is prepared to determine the important features and benefits of the proposal and to compare it with other similar proposals.

B. Project Monitoring & Assessment Division

 Collects, collates and analyzes operational data

 Monitors and evaluate the implementation of ongoing project of SWM

 Monitoring level of cleanliness /flow chart

 Barangays compliance on RA 9003 and Door-to-Door collection

 Best practices in SWM program: LGUs, Brgys, Institutions

 Conduct trainings, workshops and seminars

C. Site Operations & Management Division (4 Sites with 4 Division Chiefs ) I, II, II and IV

Office-based Group

 Reports and Communications Flow Chart

All documents/communications concerning the disposal unit shall be received by the SWMO Admin for proper recording, transmittal and classifying before forwarding said documents to the disposal unit/concerned personnel. After review of the documents, these will be forwarded to the Head of SWMO or the SWMO Admin.

Figure1. Flow chart of all documents and communications of the Disposal Group Field Disposal SWMO Office-Based Disposal Head-SWMO Groups (FDG) Admin Group (OBDG)

1.Submits reports; DTRs and other 2.Records/logs; matters classifies, route

documents 3.

. Receives reports/data

. Encodes/summarizes

reports . Prepares monthly 4. Submit to the

accomplishment Head of the report to be submitted 6. For SWMO for to the Supreme dissemination, approval and Court, MOS, Budget filing and Division, LGUs SW signature provide copy Manager to OBDG/FDG

File copy File copy 5. Action taken forwarded to the SWMO-Admin

 Accreditation of Collection Vehicles

The accreditation process covers all solid waste collection vehicles (open dumptrucks, compactors and trailer vans) duly authorized by the 17 local governments (LGUs) to collect, transport and dispose solid wastes at MMDA designated waste disposal facilities. It also covers all LGU authorized independent contractors/entities, garbage collection trucks owned by the LGU to transport wastes to the same facilities.

All duly-authorized entities disposing solid waste at any MMDA- designated disposal facilities may apply for accreditation of their collection vehicle/s at least one (1) month prior to the validity period which usually starts in January of each year.

 Accreditation Requirements

An applicant applying for accreditation shall submit the following documents to the SWMO:

. A letter of application for accreditation;

. One (1) photo copy of LTO Certificate of Registration and the corresponding copy of the Official Receipt of payment; and

. One (1) copy of the solid waste collection, transport and disposal service contract with the concerned LGU, recommendation from the LGU’s SW Manager including the list of trucks.

 Accreditation Procedures

The SWMO shall undertake the following procedures in accrediting collection vehicles:

. Checking/verification of the submitted documents. If the documents are complete and in order, the letter of application and the documents shall be accepted and provided the applicant with the SWMO- Form 1. If not, the same will be returned to the applicant or his authorized representative;

. In case of application for accreditation of additional collection trucks, the conduct of inspection shall be scheduled depending on the trucks availability. Also, the conduct of inspection and measurement shall be in the presence of the applicant/contractor or his/her authorized representative.

. The previous and newly accredited collection vehicles are checked at their designated disposal facility.

. Conduct of inspection and measurement of the dimensions of the collection vehicle shall include the following:

 Measurement of the dimension (in meter) of the inner compartment of the collection vehicle, in terms of length, width and height shall be done to determine the accurate volume/capacity of collection trucks;

 Inspection of the collection vehicle to determine its compliance with truck standards herein enumerated using SWMO Form 2- A/B or the Collection vehicle inspection report form; and

 Photo documentation of the front and rear parts of the collection vehicles.

. Completion and submission of the Collection Vehicle Inspection Report Form 2-A/B that includes the computed volume capacity, in cubic meters of the collection vehicle.

. Review of the documents and inspection report to check if all requirements have been complied with.

. If the requirements are complete, the Permit to dump (SWMO Form 3) shall be prepared.

. Coordination with the applicant to inform him/her about the terms and conditions stipulated under the permit to dump.

. The applicant indicates his/her conformity with the conditions by signing the appropriate space on the permit.

. If all requirements have been properly complied with, the application is submitted to the Head of the SWMO for approval.

. If approved, the Permit-to-dump is released to the applicant or his/her authorized representative.

. The FDG shall be furnished copies of accredited collection vehicles for reference and validation.

. Monitoring and assessment of compliance with the stipulated terms and conditions is conducted at the designated waste disposal facilities, based on the Collection Vehicles Accreditation Compliance Monitoring Checklist (SWMO Form 4); and

. Enforcement of sanctions for violations of such terms and conditions.

 Policies on Permit-to-Dump

. Only accredited collection vehicles shall be allowed to enter and dispose at MMDA-Accredited disposal facilities. . Only the load disposed by such accredited collection vehicles shall be paid by MMDA to the operators of the facilities. . Violation or non-compliance of any of the conditions contained in the permit-to-dump shall warrant sanctions such as issuance of notice of violation, holding of the truck in the facility for one (1) to three (3) hours or cancellation of the permit, depending on the gravity of offence/s.

Figure 2. Garbage Collection Truck Accreditation Flow Chart

SWMO SWMO SWMO SWMO Requesting Office-Based Disposal Group Inspection Field Disposal Head Party/Applicant (OBDG) Group Group(FDG) 1. Receives the letter request for accreditation and checking/ verification of submitted documents. If not complete, it will be returned to the applicant or authorized representative 3. Receives 2. Provides requesting party checklist then w/ SWMO-Form1 forwards (Checklist of requirements) requirements to OBDG 4. Documents forwarded by requesting party 5. Schedule, inspects trucks 6.Encodes Inspection data and prepares inspection report (SWMO Form 8. Signs 2A-B) Confirmed permit Approves/Si 7. Prepares permit to dump to dump gns Permit (SWMO Form 3) to dump 9. Final review and recommendation

10. Release of permit to 11. Receives dump(swmo-form3) 13. Uses list to Permit to dump check incoming trucks (if not in the 12. Prepares masterlist and list, garbage being copy to FDG disposed will not be paid by MMDA)

14. Uses list to check road worthiness of trucks (SWMO Form 04)

Figure 3 : Waste Flow Chart Waste Disposal Operators’ Billing/Vouchers Field Disposal Group Admin Group Director IV-SWMO Accounting Services (ODG) 1. Receives billing voucher of disposed operator/contractor, logs pertinent data

2. Checks vouchers data on trips & Volume v.s. Weekly

report of Field Disposal Group

3. Validates tipping fees & checks attached documents i.e. letters of LGU regarding hosting of facility, copy of MOA bet. MMDA, host &

LGU Deed of assignment

signed by LGU, Operator & MMDA-FDG heads report on

trips and volumes

4. Initials the vouchers & field report

5. Signs recommending Further Processes 6. Photocopy approval documents, Release

to accounting Service

7. Receives photocopies of Vouchers/Documents

(The process only highlights the activities undertaken by SWMO)

FIELD-based GROUP

 BASIC FLOW OF INCOMING WASTES:

. Upon entry at the disposal facility, one of the members of the crew of dumptrucks (DTs) surrender Trip Tickets (TT) to MMDA Volume Checkers (MVC) at the Checkers Booth (CB);

. MVC checks trip ticket if properly filled-up and if the truck is in the master list.

. MVC checks roadworthiness of DT & measures volume of waste load & records data on the TT, Daily Disposal Records (DDR) and records time-in. (SWMO Form 5)

. DT proceeds to the designated tipping area or barge (for Pier 18) to unload;

. DT passes the Wash bay area after tipping;

. DT returns to CB & retrieves original copy of TT;

. MVC records time out at TT before returning original copy to DT crew.

. The disposal monitoring form is Disposal Monitoring Form-6.

Figure 4 : DOCUMENTATION FLOW OF INCOMING WASTES IN THE DISPOSAL FACILITIES

Quezon City Sanitary Landfill, Provincial SLF and the Navotas SLF (via-TS)

Checkers Booth Checker From Roadworthiness Trucks Checker 1 Tower Checker 3 Checker 2

1. Enters gate of the facility, presents Trip Ticket to volume checker at Booth 1 2. Checks Trip Ticket if Checks roadworthiness properly filled up of collection vehicle

(collected volume, using SWMO -Form 4 initials of LGU & 3.Checks content of Contractors Dispatcher, distance ran) and if the dumptruck; truck is in the master list.

(If not, truck is listed 4. Measures volume of separately, tipping fee waste load and record will not be paid by data on TT and DDR MMDA) and record time in (almost always less 5. Inputs volume data than full capacity of on the daily disposal dump box but never record (DDR) Form 5 more than capacity) * Stamp and sign the submitted trip ticket. 6. Direct trucks to the designated tipping area 7. Proceeds to Wash or barge (for Pier 18 bay area TS) to unload

8. Returns to CB and retrieves original copy of TT 9. Records time-out at TT before returning original copy of TT

10. Exits the landfill

 OTHER ACTIVITIES/EVENTS

 In case of Accidents

. DTs involved in major accidents inside the facility are reported to the Police Authorities and immediately provide assistance by Landfill Operator personnel with corresponding equipment & minimal charges if needed;

. DTs involved in major accidents outside the facility are provided assistance by Landfill operator upon request of Contractor of waste collection vehicle involved in accident with corresponding charges;

. Landfill operator requires a representative from the contractor in the area before the assistance or removal of DTs involved in accident.

 Site Visit Procedure

 Submit Letter of Request to the Rizal Provincial Office or City of Manila (for RPSLF and Pier 18)

 Rizal Provincial Office endorses letter of request to ISWIMS while City of Manila endorses letter to PHILECO.

- For :

. All visitors must submit their request letter to the Payatas Operations Group (POG) Head, Col. Roberto Jaymalin and must indicate their purpose of visit. All request letters are coordinated with POG, Payatas Poverty Alleviation Foundation Inc. (PPAFI) and PANGEA, depending on the purpose of visit.

. Either POG personnel or PPAFI, will coordinate with the visitors regarding the schedule of their visit.

 Multi-Partite Monitoring Team’s (MMT) Compliance Monitoring and Validation

 Composed of various sectors and chaired by DENR; . EMB-DENR . IPM Environmental Systems, Inc. . EPWMD,QC

. MMDA-SWMO . Bgy. Chairman, Payatas . Payatas Alliance Recycling Exchange Multi-Purpose Cooperative . QC Environmental Multi-Purpose Cooperative . Mining and Geo Science Board (MGB) (occasional) . Conducts random inspection at site and conduct water sampling; . Prepares report and signed by all members of the MMT & submitted to DENR

 Sanitary Landfill General Inspection/Monitoring Report

. Conduct regular inspection of standard requirement on SLF, Section 41 of RA-9003 ( Criteria for establishment of SLF)

. Conduct monitoring compliance of Section 42 of RA-9003 (Minimum Considerations for Operating SLF)

. Prepare monthly report and submit to the Director, Solid Waste Management Office

. MMDA VOLUME CHECKER/Manpower Schedule

 RPSLF and Pier 18

o MVC is composed of seven (7) personnel divided into three (3) groups working on a 24/7 operations

 Quezon City SLF

o MVC is composed often (10) personnel divided into two (2) groups

o Site operation is from 4:00 am to 5:00 pm

 Other Activities

. Assist/brief visitors during site visits

. Join Multi-Partite inspection team

. Inform drivers of waste collection vehicles of future plans with regards to operational procedures

. Conducts actual measurement of DT dimensions

8.3.3 CLOSED FACILITIES GROUP

A sanitary landfill is a final disposal facility, which is a “must” component of any solid waste management system. Once it has reached full capacity, it should be closed properly. San Mateo Sanitary Landfill should be closed according to the environmental standards and should be monitored and taken cared of for the next 20 years to protect the environment from the negative impacts of leachate and landfill gas.

Traffic Discipline Office

I INTRODUCTION

This manual serves as a source of information for all enforcement personnel of the MMDA Traffic Discipline Office (TDO) and the general public. It is intended to define the role of each personnel in carrying out the MMDA traffic mandate to serve as a guide for them in the discharge of their functions. The manual thus help ensure the efficiency in the delivery of the traffic management services as it covers the guidelines and procedures in the implementation of the MMDA traffic management mandate and the conduct of the different activities and operations of all traffic offices/units particularly those relating to traffic enforcement and management.

All TDO traffic enforcement personnel are bound by the policies, rules and guidelines contained herein.

Specific activities and guidelines shall be revised/amended on the basis of any substantial modification in MMDA policy and programs or as the need arises.

Copies of the TDO manual shall be distributed to each personnel of all traffic units and will made available to any interested party.

I. DEFINITION OF TERMS

1. Autonomy - the power or right of self- government; also a self-governing state or group

2. Congestion - to obstruct or put in disorder by overcrowding

3. Diminution - a lessening or reduction in size, quantity or degree

4. Illegally Parked - those which are parked (attended or vehicle unattended) in areas prohibited and designated as no parking zone. the act of drivers parking a vehicle in illegal manner or restricted area where no parking sign are posted like sidewalk and roadway

5. Law - a rule of conduct or action prescribed or formally recognized as binding or enforced by a controlling authority.

6. Non Contact - a mode of traffic apprehension applied to Traffic motorists thru the use of digital cameras, Apprehension videos, CCTV and the likes without physical contact with the driver

7. Operation - an exertion of power or influence, a performance of a practical work or something involving practical application of principles or processes 8. Ordinances - A law or regulation made by a city or town government

9. Overspeeding - is a condition in which an engine is allowed or forced to turn beyond its designated speed limit

10. Prohibited - areas in the roadway where with no driver parking shall park a vehicle, or be permitted to stand, whether attended or unattended in any place where official sign of prohibited parking is present

11. R.A. 4136 - known as the “Land Transportation and Traffic Code” of the

12. R.A. 7924 - an act creating the Metropolitan Manila Development Authority 13. Rampant - threatening in behavior; unchecked in growth or spread

14. Regulation - an official rule or law that prescribes how something should be done; an authoritative rule dealing with details or procedure, it is an order issued by an executive authority or regulatory agency of a government and having the force of law

15. Rules - a regulation or by law governing procedure or controlling conduct

16. Speed Gun - a small, handheld instrument/ device used to measure the speed of vehicles or other moving objects

17. Stalled Vehicle - any motor and its attachment which for any cause is unable to proceed under its own motive power and is on public road, street or thoroughfare in Metro Manila

18. Traffic - A person appointed/authorized to enforce Constable/ the traffic laws rules and regulation Enforcer

II. ACRONYMS

1. AAR - After Activity Report 2. AAR - After Activity Report 3. AGMO - Assistant General Manager for Operations 4. AOR - Area of Responsibility 5. AR - Attendance Record 6. BMDS - Bus Management Dispatch System 7. C5 –STTZ - C-5 Special Traffic and Transport Zone 8. CA - Certificate of Attendance 9. CAMANAVA - Caloocan, Malabon, Navotas and Valenzuela 10. CAU - Complaints and Action Unit 11. CCTV - Closed-Circuit Television 12. CSTD - Commonwealth Special Traffic District 13. CTED 1 - Central Traffic Enforcement District 1 14. CTED 2 - Central Traffic Enforcement District 2 15. DAR - Daily Attendance Record 16. DBM - Department of Budget and Management 17. DDTO - District Deputy Traffic Officer 18. DTDO - Director, Traffic Discipline Office 19. DTO - District Traffic Officer 20. EDSA - Epifanio De Los Santos Avenue 21. EDSA-STTZ - EDSA- Special Traffic and Transport Zone 22. ETED - Eastern Traffic Enforcement District 23. E-Wheels - Electric wheels 24. HPG - Highway Patrol Group 25. ITM - Institute of Traffic Management 26. JO - Job Order 27. LGU - Local Government Unit 28. LTFRB - Land Transportation Franchising and Regulatory Board 29. LTO - Land Transportation Office 30. MCU - Motorcycle Unit 31. MM - Metro Manila 32. MMC - Metropolitan Manila Council 33. MMDA - Metropolitan Manila Development Authority 34. MO - Mission Order 35. MPU - Mobile Patrol Unit 36. NPCPP - Non Physical Contact Policy Program 37. NTED - Northern Traffic Enforcement District 38. OAGMO - Office of the Assistant General Manager for Operations 39. OC - Office of the Chairman 40. OEG - Overspeeding Enforcement Group 41. OO - Office Order 42. PC - Private Companies 43. PCRMU - Public Concerns and Responses Management Unit 44. PDG - Parking Discipline Group 45. PIMG - Personnel Inspection and Monitoring Group 46. PNP - Philippine National Police. 47. PUV - Public Utility Vehicle 48. REG - Road Emergency Group 49. STED - Southern Traffic Enforcement District 50. TA - Traffic Auxiliary 51. TAB - Traffic Adjudication Board 52. TAR - Traffic Apprehension Report 53. TC - Traffic Constable 54. TD - Training Design 55. TDO - Traffic Discipline Office 56. TE - Traffic Enforcer 57. TEC - Traffic Engineering Center 58. TED - Traffic Education Division 59. TFIT - Task Force Illegal Terminal 60. TIG - Towing and Impounding Group 61. TO - Traffic Officer 62. TOP - Temporary Operator’s Permit 63. TRU - Traffic Reaction Unit 64. TVR - Traffic Violation Receipt 65. UOVR - Uniform Ordinance Violation Receipt 66. VIP - Very Important Person 67. WTED - Western Traffic Enforcement District

III. GENERAL INFORMATION ABOUT TDO AND AREAS AND ITS AREAS OF OPERATION

Background:

The Traffic Discipline Office, formerly known as Traffic Operations Center in 1978 during the Metro Manila Commission (MMC) days, was initially organized as the Metropolitan Manila Traffic Management Authority (MMTMA) by virtue of Presidential Decree No. 1265 to address the traffic problem in Metro Manila which had by then grown almost uncontrollable due to urban migration and the yearly increase of motor vehicles. On November 8, 1978 the MMTMA was reorganized as the Traffic Operations Center (TOC) thru Executive Order No. 78-7 whose functions are to develop and administer an integrated program for the operation, construction and administration of public and private transport facilities, the rationalization on the use of roads, streets and thoroughfares and traffic direction and control. The then Traffic Operations Center was headed by an Executive Director who maintains close coordination with the Management Advisory Committee headed by the Metro Manila Commission Vice Governor. In 2002 when the Notice of Organization, Staffing and Compensation Action (NOSCA) was approved by the Department of Budget and Management in line with the reorganization of MMDA, the Traffic Operations Center was renamed as Traffic and Transport Management Office (TTMO) headed by a Director IV and two (2) Director III. The TTMO has the following Divisions pursuant to the DBM approved NOSCA: 1. Plans, Design and Traffic Signal Operations Division;

2. Traffic Education Division;

3. Traffic Adjudication Division;

4. TVR Management Division;

5. Traffic Enforcement Division - East Sector (San Juan, Marikina, Pasig and Pateros)

6. Traffic Enforcement Division - West Sector ( Manila)

7. Traffic Enforcement Division - Central Sector ( Quezon City)

8. Traffic Enforcement Division - North Sector ( Caloocan, Malabon, Navotas and Valenzuela)

9. Traffic Enforcement Division - South Sector ( Muntinlupa, Paranaque and Las Pinas )

10. Impounding and Inspectorate Division; and,

11. Traffic Mobile and Motorcycle Enforcement Division.

The Traffic and Transport Management Office was renamed as Traffic Discipline Office on January 10, 2011 by virtue of Memorandum Circular No. 01, Series of 2011 with the same organizational structure, functions and manpower complement. As provided for under Republic Act No. 7924, the Traffic Discipline Office’s functions involves transport and traffic management, which “includes the formulation, coordination and monitoring of policies, standards and programs and projects to rationalize the existing transport operations, infrastructure requirements, the use of thoroughfares and promotion of safe and convenient movement of persons and goods; provision for a mass transport system and the institution of a system to regulate road users; administration and implementation of all traffic enforcement operations, traffic engineering services and traffic education programs, including the institution of a single ticketing system in Metropolitan Manila”.

Traffic Discipline Office (TDO) Organizational Structure as approved by DBM

Traffic and Transport Management Office (now TDO)

1 – Director IV 2 – Director III

Plans Design and Traffic Signal Traffic Education Traffic Adjudication TVR Management Operation Division Division Division Division

Traffic Enforcement Traffic Enforcement Traffic Enforcement Traffic Enforcement Division Division Division Division (East Sector) (West Sector) (Central Sector) (North Sector)

Traffic Mobile and Traffic Enforcement Impounding and Motorcycle Division Inspectorate Enforcement Division (South Sector) Division

The Traffic Discipline Office (TDO) implements MMDA’s mandate on traffic and transport management and operates in all major roads and thoroughfares of Metro Manila in coordination with the Local Government Units (LGUs) and regional offices operating in the metropolis.

Specifically, its areas of traffic enforcement operation include different intersections and identified chokepoints in identified thoroughfares of Metro Manila:

A. TRAFFIC ENFORCEMENT UNITS - each of the traffic units take charge of the enforcement of all traffic rules and regulations and implement/administer all MMDA programs and activities within their respective areas of operation/boundaries.

1. EDSA Special Traffic and Transport Zone (EDSASTTZ) – EDSA was made into a separate traffic division under TDO since it runs through a number of cities and its strategic location requires the installation of vital technical facilities and structure for traffic management, i.e CCTV cameras, loading and unloading bays, LED traffic signages etc;

The division is headed by a Traffic Inspector V who is in charge of all the operations of EDSA STTZ and reports to the Director IV of TDO.

It is composed of five (5) segments headed by a Segment Commander covering the following areas:

 Segment 1 – Balintawak to Cubao, with a field office located under the Timog flyover;

 Segment 2 – to Cubao, with a field office at the intersection of Edsa and ;

 Segment 3 – Cubao to , with a field office under the Ortigas flyover;

 Segment 4 – Ortigas Avenue to the bridge before Guadalupe, with office under the Buendia flyover

 Segment 5 - Guadalupe to Magallanes, with office at EDSA-Pasay Rotunda

There are 287 number of personnel deployed in the five (5) segments of EDSA working in three (3) shifts (morning - 6:00 a.m. to 2:00 p.m.; afternoon – 2:00 p.m. to 6:00 p.m. and night – 10:00 p.m. to 6:00 a.m.) EDSA – STTZ ORGANIZATIONAL STRUCTURE

HEAD,

EDSA-STTZ

DEPUTY HEAD OPERATION OFFICER

ADMIN

GROUP SUPERVISOR GROUP SUPERVISOR (RADIO Base) (SPOTTER GROUP)

1ST SHIFT 2ND SHIFT 3RD SHIFT 1ST SHIFT 2ND SHIFT

SEGMENT 1 SEGMENT 2 SEGMENT 3 SEGMENT 4 SEGMENT 5 Commander Commander Commander Commander Commander

AM SHIFT PM SHIFT AM SHIFT PM SHIFT AM SHIFT PM SHIFT AM SHIFT PM SHIFT AM SHIFT PM SHIFT Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor

ND RD ST ND RD ST ND RD 1ST 2ND 3RD 1ST 2 3 1 2 3 1ST 2ND 3RD 1 2 3 SHIFT SHIFT SHIFT SHIFT SHIFT SHIFT SHIFT SHIFT SHIFT SHIFT SHIFT SHIFT SHIFT SHIFT SHIFT 2. Southern Traffic Enforcement Division (STED) – it covers four (4) localities in the southern part of Metro Manila, namely Pasay City, Paranaque, Muntinlupa, and Taguig cities. Specific areas of deployment of MMDA Traffic Constables include: /MIA Road; Roxas Boulevard/Airport Road; /Airport Road; MIA Road/; MIA Road/ ; /Domestic Road; Tramo Avenue/Andrews Avenue; Circulo Del Mundo Avenue; Sales Road Bridge Interchange; Alabang Zapote Road/Buencamino Avenue; Alabang Zapote Road/Tierra Nueva Street; Alabang Zapote Road/Alabang Hills Subdivision; Alabang Zapote Road/Don Bosco Subdivision and Alabang Zapote Road/West Gate Avenue

STED is headed by a Traffic Inspector V who supervises and controls the activities of the division and oversees all traffic enforcement activities and other related projects in the area. It is headed by a Traffic Inspector V who reports directly to the Director IV in the monitoring and coordination of the operations/activities of the TDO in the cities covered by STED.

The total number of Traffic Constables deployed in STED is 181.

STED field Offices are located at: Pililia St., Makati City (LTO Makati Compound) and at Park and Fly Parañaque City

STED ORGANIZATIONAL STRUCTURE

DISTRICT TRAFFIC OFFICER

DISTRICT TRAFFIC OFFICER QUICK RESPONCE

ADMINISTRATIVE COMMUNICATION

PASAY PARAÑAQUE MUNTINLUPA TAGUIG

3. Western Traffic Enforcement Division (WTED) – The area of coverage of WTED in the City of Manila include the following intersections: Roxas Boulevard/Katigbak Road to P. Ocampo Street; Pres. Quirino Street Roxas Boulevard to Guanzon Street; /Guanzon Avenue/; España Boulevard//Quiapo/; Pres. Osmeña from Pres. Quirino Street/; to R- 10 particularly Capulong Street; Ramon from Plaza Avelino to V Mapa Street; Nepomuceno Street from to C. Palanca Street; Ayala Boulevard from Romualdez Street to ; Taft Avenue from Burgos Street to P. Ocampo Street; C.M. from Mendiola Street to Delpan Street R-10; Jose from Recto Avenue to Rizal Avenue Extension; Rizal Avenue from Carriedo Street to R. Papa Street

The WTED field office is at the TEC Building, Valencia St., Sta. Mesa, Manila

WTED is headed by a Traffic Officer V who supervises the activities and operations of the division and reports directly to the Director IV.

There are 213 number of Traffic Constables assigned to WTED, who work in 3 shifts.

WTED ORGANIZATIONAL CHART

CHIEF

DEPUTY CHIEF

ADMIN STAFF TRAFFIC REACTION UNIT

RADIO OPERATOR

SECTOR I SECTOR 2 SECTOR 3 SECTOR 4 SECTOR 5 SECTOR 6 Roxas Blvd. Pres. Quirino/ Ramon Roxas Blvd./ P. España Blvd. P. Osmeña Magsaysay Blvd. Ocampo

4. Eastern Traffic Enforcement Division (ETED) – The areas of deployment of Traffic Constables in the eastern part of Metro Manila are in Mandaluyong City, San Juan City, Marikina City, and Pasig City, particularly at the following major intersections: Ortigas Avenue/Santolan intersection; Ortigas/ Avenue Intersection; Gil Fernando Bridge; and Marcos Highway, Marikina.

The Division is headed by a Traffic Inspector V who takes charge of the traffic enforcement operations of the division, with a total number of 156 personnel.

The ETED field office is located at the Ultra 2 Impounding Area, , Pasig City.

ETED ORGANIZATIONAL CHART

DISTRICT TRAFFIC

OFFICER

DISTRICT TRAFFIC DISTRICT TRAFFIC OFFICER OFFICER

ADMINISTRATIVE SERVICE TRAFFIC REACTION ADMINISTRATIVE STAFF UNIT RADIO OPERATORS SECTOR SUPERVISORS LIAISON OFFIER TEAM LEADERS TRAFFIC CONSTABLES

5. Central Traffic Enforcement District 1(CTED 1) – it covers 3 sectors of Quezon City namely Sector 1 covering the whole stretch of Quezon Avenue, up to Welcome Rotunda; Sector 4, covering E. Rodriguez Avenue, Araneta Avenue to Aurora Boulevard and N. Domingo to Gilmore St. and Sector 6 covering North Avenue, Avenue, Avenue and . Araneta Avenue/Quezon Avenue Intersection; Timog/Quezon Avenue Intersection; E. Rodriguez Avenue/Araneta Avenue Intersection; Aurora Boulevard/Araneta Avenue Intersection

The CTED 1 field office is located at Quezon Avenue, Cor. West Avenue

intersection, Quezon City.

It is headed by a designated Traffic Officer who supervises and controls the

activities of 115 Traffic Personnel assigned in the unit.

CTED 1 ORGANIZATIONAL CHART

DISTRICT CHIEF

DISTRICT DEPUTY

TRAFFIC REACTION ADMIN RADIO UNIT OPERATORS

NIGHT CUSTODIAN

SUPERVISOR SUPERVISOR SUPERVISOR

SECTOR 1 SECTOR 4 SECTOR 6 44

6. Central Traffic Enforcement District 2 (CTED 2) – it covers the 2nd District of Quezon City located in 32 barangays. Specific areas of operation include the intersections at Boni Serrano Avenue (5th Avenue, 7th Avenue, 8th Avenue, 9th Avenue, 10th Avenue, 12th Avenue, 13th Avenue, 15th Avenue, 18th Avenue); Aurora/ Avenue ground level; Ateneo Gate 3 Intersection; Miriam Gate 1 Intersection; C.P. Garcia Avenue Intersection; Magsaysay Avenue Intersection; Ayala Heights Rotonda Intersection; /Capitol Hills Drive Intersection; Flyover ground level; Temple Drive corner White Plains Intersection; J.P. Rizal/Aurora Boulevard; P. Tuazon Boulevard; J.P. Rizal Intersection; Times Square Intersection; Along Aurora Boulevard; Anonas Intersection; 20th Avenue Intersection; F. Castillo Street Intersection; Gen. Romulo Street Intersection

CTED 2 is headed by a designated Traffic Officer who supervises and controls the activities of the division, with a total number of 118 Traffic Constables deployed in three shifts.

The CTED 2 field office is located at Aurora Blvd., Cor. Katipunan Avenue, Quezon City.

CTED 2 ORGANIZATIONAL CHART

DISTRICT TRAFFIC OFFICER

DEPUTY DISTRICT TRAFFIC OFFICER

DISTRICT TRAFFIC REACTION UNIT

ADMINISTRATIVE / SUPPLY OPERATION RADIO OPERATOR SECTION SECTION SECTION MOBILE CAR DRIVER SHIFTS SUPERVISORS / ASST. SUPERVISORS

1ST 2ND 3RD SHIFT SHIFT SHIFT

7. Northern Traffic Enforcement Division (NTED) – NTED covers the major roads within the northern art of Metro Manila comprising the cities of Caloocan, Malabon, Navotas and Valenzuela (CAMANAVA). Specific areas of deployment include: Circle/ Rizal Avenue; Bonifacio Monument Circle /; Bonifacio Monument Circle/EDSA Avenue; Mc Arthur Highway; EDSA/ A. De Jesus Street; EDSA/ Gen. Malvar Street Intersection; Mc Arthur Highway /Pinagtipunan Circle; Mc Arthur Highway/ Pio Valenzuela Street; Mc Arthur Highway/ Malinta; Mc Arthur Highway/ Gen. T. De Leon Street; Mc Arthur Highway/ Katipunan Road; Rizal Avenue /5th Avenue; C-3/ A. Mabini Street; C-3 / Dagat-Dagatan Avenue; C-3/ ; C-3 / R-10; Samson Road / Araneta Avenue; Samson Road / Heroes Del; Sangandaan Intersection; Letre Road Intersection

The NTED Field Office is located at Samson Rd., Sangandaan, Caloocan City inside the Caloocan City Police Headquarter Compound. It is headed by a Traffic Inspector V who supervises and controls the activities of the division and oversees all traffic enforcement activities and projects of the division. The Division Head assists the Director IV in the monitoring and coordination of the operations/activities of the TDO units in the cities covered by the NTED. There are a total number of 113 personnel deployed in the area.

NTED ORGANIZATIONAL CHART

DISTRICT TRAFFIC OFFICER

ADMINISTRATIVE

IMMEDIATE STAFF TRAFFIC REACTION UNIT

OPERATIONS

RADIO OPERATORS

AM SHIFT PM SHIFT GRAVEYARD SHIFT

SECTOR SUPERVISOR TEAM LEADER SECTOR SUPERVISOR TRAFFIC CONSTABLES TRAFFIC CONSTABLES TRAFFIC CONSTABLES

8. Commonwealth Special Traffic District (CSTD) – The area of Commonwealth Avenue (from Philcoa to including nearby roads, and Regalado Avenue) was made into a separate traffic division by virtue of Office Order No. 17 series of 2011 in view of the high incidence of overspeeding vehicles and the resulting accidents in the vicinity. The division is headed by an Acting Traffic Officer V who supervises the entire traffic operations in the said areas. There are a number of 111 Traffic Constables assigned in Commonwealth Avenue working in 3 shifts.

The CSTD field office is located at Commonwealth Ave., Brgy. Old Balara,

near Luzon Avenue, Quezon City.

CSTD ORGANIZATIONAL CHART

DISTRICT HEAD

DEPUTY DISTRICT HEAD

ADMIN STAFF 1ST SHIFT 2ND SHIFT 3RD SHIFT RADIO OPERATOR RADIO OPERATOR RADIO OPERATOR

1ST SHIFT 2ND SHIFT 3RD SHIFT SUPERVISOR SUPERVISOR SUPERVISOR

9. C-5 Special Traffic and Transport District (C-5 STTZ) – takes charge of the control and management of traffic in the whole stretch of the C5 Road from the South Superhighway to the intersection of Katipunan and Santolan Roads. It is headed by a designated Traffic Officer who supervises the activities of 131 traffic constables assigned therein. The C5-STTZ field office is located under C-5 flyover across the Rockwell Property Grove.

C5 STTZ ORGANIZATIONAL CHART

HEAD/Commander

Deputy Commander

AM SUPERVISOR PM SUPERVISOR ADMIN GROUP

RADIO ROVING/ RADIO ROVING/ NIGHT SHIFT OPERATOR MONITORING OPERATOR MONITORING

Team Leader Team Leader 10pm – 6am 6pm – 2am Team Leader Team Leader Team Leader Team Leader Libis-Ortigas Kalayaan Libis-Ortigas Kalayaan Team Leader Team Leader Team Leader Team Leader Bagong Ilog Palar Bagong Ilog Palar

10. Mobile Patrol Unit (MPU) – is made up of 113 traffic constables, working in 3 shifts, who go around different stretches of roads using patrol vehicles to monitor and respond to the traffic situation and conditions; the patrol units also provide services that are not enforcement oriented such as provision of VIP protection and security services during important national and local events, rescue operations during calamities; disaster relief operations and assistance and support to police and military operations.

The unit is headed by an acting Traffic Officer V who takes charge of the operational control and supervision of MPU and reports to the Director IV of TDO.

MPU ORGANIZATIONAL CHART

HEAD

DEPUTY HEAD

DEPUTY FOR OPERATIONS

ADMIN/ SUPPORT GRP

ADMIN/ ADMIN/ ADMIN/ SUPPORT GRP SUPPORT GRP SUPPORT GRP

11. Motorcycle Unit (MCU) - renders regular traffic management and enforcement functions and supports the ground operations of the fixed post traffic personnel, by monitoring/trouble shooting conditions that affect the flow of vehicles in problem areas and traffic bottlenecks. There are three (3) groups under MCU namely: Green Tanks Unit, which assists/supports the traffic operations at EDSA - STTZ ; Brown Tanks Unit, which assists/supports traffic operations in all TDO areas of jurisdiction excluding EDSA; and the Black Tanks Unit, which acts as an Special Reaction Force performing metro-wide anti-colorum and other traffic enforcement operations. The members of Task Force Phantom are also assigned to serve as traffic escorts and provide route security to high government officials and foreign diplomats/dignitaries.

MCU ORGANIZATIONAL CHART

HEAD, MCU-Brown Tanks

DEPUTY FOR OPERATIONS

ADMIN STAFF RADIO OPERATOR ALERT/ COMMO DELIVERY VIP ESCORTS

AM SHIFT PM SHIFT NIGHT PATROL GROUP OPERATIONS GROUP SUPERVISOR SUPERVISOR SUPERVISOR SUPERVISOR

HEAD, MCU-Green Tanks

AM SHIFT PM SHIFT ADMIN STAFF Team Leader Team Leader

HEAD MCU, Black Tanks

DEPUTY HEAD

ADMIN STAFF OPERATIONS

OFFICE OF THE CHAIRMAN

SUPERVISOR, TASK FORCE PHANTOM

AM SHIFT PM SHIFT

B. Operations Support Group

1. Anti Jaywalking Unit (AJU) – takes charge of the implementation of the Anti-Jaywalking Ordinance of MMDA. The unit is composed of five (5 teams with ten (10) to twelve (12) members per team totalling to sixty-one (61) personnel. Areas of operations are as follows: EDSA-Quezon Avenue; Coastal Road/ Roxas Boulevard; Quezon Avenue cor. Araneta Avenue westbound; Quezon Avenue cor. Araneta Avenue east bound and EDSA Ortigas (roving). The AJU coordinates with different barangays of Metro Manila regarding arrangements for the conduct of community service by persons apprehended for jaywalking violation.

AJU ORGANIZATIONAL CHART

Head

Deputy Head

MONITORING / INSPECTION TEAM OPERATION STAFF ADMINISTRATIVE STAFF

TEAM 1 TEAM 2 TEAM 3 TEAM 4 TEAM 5

2. Towing and Impounding Division (TID) - is one of the regular divisions of TDO whose main function is to supervise the implementation of the MMDA regulation prohibiting parking of vehicles along major thoroughfares and other prohibited areas. It is headed by a Traffic Officer V who reports to the Director IV of TDO. There are presently 27 personnel under the division.

ORGANIZATIONAL CHART

Head

Admin Staff

Ultra II Tumana

3. Road Emergency Group (REG) - attends to all cases of accidents and obstructions in major roads with a target of clearing the road within 15 minutes upon notification of the situation in order that the situation does not unduly affect the flow of vehicles. The group is made up of paramedics, Heavy Equipment Operators and mechanics, all numbering to 263 who work together in the task of removing all road obstructions.

ORGANIZATIONAL CHART

HEAD

ADMIN GROUP MECHANIC GROUP

RESCUE BASE (ORENSE) DEPUTY HEAD FOR OPERATIONS

Common- Timog EDSA Ortigas C-5 Ortigas C-5 Libis Buendia Nagtahan Roxas wealth Blvd.

4. Parking Discipline Group (PDG) - promotes parking discipline and enforces the policy on prohibition of illegal parking along major roads and thoroughfares. Aside from the enforcement of parking rules and regulations, the PDG identifies and designates parking zones on and off the street, where drivers are allowed to park their vehicles. It is headed by a Traffic Inspector who supervises the operations of the group and reports to the Director IV of TDO.

PDG ORGANIZATIONAL CHART

HEAD

AM GROUP ADMIN STAFF PM GROUP

5. MMDA Night Time “Takip Silim” – is an Adhoc Group created to augment the scarcity of traffic manpower in critical areas during graveyard hours (between 6:00 p.m. to 2:00 a.m.). Deployment varies depending on the need for traffic personnel in critical areas. As an example, Takip Silim also augments the STED specifically in different area at the Airport. It is headed by a Traffic Inspector who supervises the activities of 35 personnel and reports to the Director IV of TDO.

TAKIP SILIM ORGANIZATIONAL CHART

Head

Admin Staff Operations Grp.

6. E-Wheels Traffic Unit - was created with the primary function of rendering traffic assistance and enforcement in special areas of concern namely: EDSA- Ayala; Domestic Road-MIA Road intersection; Nagtahan-Ramon Magsaysay Boulevard; and Roxas Boulevard-Luneta. The members of this traffic unit utilize an electric mobile equipment - that of a high-tech and environment- friendly electric scooter - in the direction and control of traffic. The use of the three (3)-wheeled and Segway (4-wheel) motorized scooter is also part of the MMDA’S effort to help reduce gas emissions. Aside from their traffic control functions, the members of the team render assistance to tourists and provide additional manpower to other traffic groups during special and emergency operations.

The E-Wheels Group is headed by a Traffic Inspector who supervises the activities and operations of the 08 Traffic Constables assigned to the group and reports to the Director IV of TDO for supervision.

ATTY. EMERSON S. CARLOS OIC, MMDA ORGANIZATIONAL CHART

ATTY. CRISANTO SARUCA JR. DIRECTOR IV, TDO

TOO4 ARMANDO PEREZ HEAD, METRO E-WHEELS UNIT

METRO E-WHEELS UNIT PERSONNEL 7. Overspeeding Group - violators of the prescribed speed limit along Commonwealth Avenue and are apprehended by the members of the “Overspeeding Group” using a TruCam LIDAR (Light Detection and Ranging) speed gun that captures the speed of the vehicle with a photo and video of the movement of the vehicle taken for evidence. The photo captured by the LIDAR contains the speed, time, date and location wherein the traffic violation was committed. The group also apprehend violators of the Truck Ban, Yellow Lane and Motorcycle Lane regulations.

ORGANIZATIONAL CHART

HEAD

ASSISTANT HEAD

COMMONWEALTH AVE. ADMIN / TECHNICAL MACAPAGAL BLVD. (AM / PM) STAFF (AM / PM)

8. Bike Lane Program – the unit was created to provide the public an alternative means of transporting and commuting by way of the “bike sharing program” which is in line with the Agency’s mission of easing within the metropolis.

The unit has a total of 30 personnel who are tasked to ensure that the identified bike lanes areas such as Ortigas Bike Lane, Magallanes/Ayala Bike Lane and Roxas Blvd/Remedios Bike Lane are always cleared from obstructions. They also implement an applicable system of operation for bike sharing by interested commuters. This project is headed by a designated Traffic Inspector who oversees the operations and implements control measures required for the program. The Head of the program reports to the Director IV.

ORGANIZATIONAL CHART

HEAD BIKE LANE PROGRAM

HEAD OPERATIONS BIKE LANE PROGRAM

SUPERVISOR BODEGERO / BIKE STOCKMAN MECHANIC

LENDERS DRIVERS 9. Personnel Inspection and Monitoring Group (PIMG) – PIMG is tasked to ensure the compliance and adherence of all traffic constables to the existing rules, regulations and protocols set by the Traffic Discipline Office in performing their duties and functions. The rules being implemented are in consonance with CSC and MMDA Rules and Regulations.

The PIMG’s main function is to inspect and monitor the presence and visibility of traffic constables assigned in different areas and to check if the delivery of traffic enforcement services is within the rules set by the Office. The PIMG members are authorized to provide sanctions, if necessary, to erring traffic personnel by way of the issuance of Deficiency Report Slip (DRS), Office Memorandum, summons etc.

PIMG is presently composed of 26 Traffic Inspectorates and is headed by a Traffic Inspector V, reporting to the TDO Director IV.

ORGANIZATIONAL CHART

HEAD

DEPUTY FOR OPERATIONS DEPUTY FOR ADMIN

ADMIN STAFF AM SHIFT PM SHIFT

10. Task Force Illegal Terminal (TFIT) - is the unit which is primary tasked to clear the metropolis of illegal Public Utility Vehicle (PUV) terminals along major thoroughfares in line with the Agency’s objective of decongesting vehicle traffic along major roads. As an additional function, the unit is mandated to enforce the use of the motorcycle lane and monitors all road constructions, road diggings within Metro Manila pursuant to OAGMO Office Order No. 131, series of 2014 and OAGMO Office Order No. 062, series of 2015, respectively.

The unit is headed by an acting Traffic Inspector with a total number of 19 Constables assigned to the unit.

ORGANIZATIONAL CHART

HEAD

AM SHIFT PM SHIFT

C. Special Task Forces

1. Task Force Kalakhan and Task Force Lawin – are other Ad Hoc units created mainly to provide manpower augmentation to traffic units whose areas have special events, activities. There are 81 personnel assigned to TF Kalakhan, which is headed by a Traffic Officer reporting to the Director IV. Task Force Lawin is made up of 30 personnel, headed by a Traffic Officer who also reports to the Director IV.

ORGANIZATIONAL CHART

HEAD, Task Force Kalakhan

DEPUTY HEAD

ADMIN STAFF

AM SHIFT PM SHIFT

NORTH AVE MINDANAO NORTH AVE MINDANAO MINDANAO CONGRESSIONAL MINDANAO CONGRESSIONAL VISAYAS AVE. CONGRESSIONAL VISAYAS AVE. CONGRESSIONAL T. SORA CONGRESSIONAL T. SORA CONGRESSIONAL ZIPPER LANE ZIPPER LANE OPERATIONS OPERATIONS

HEAD, Task Force Lawin

DEPUTY HEAD

ADMMIN STAFF OPERATIONAL TEAM

TEAM 1 TEAM 2

2. Task Force Pantalan – assigned to enforce and manage traffic in major roads leading to the Port Area in view of the huge economic impact of the traffic condition in the affected roads. It is composed of 93 personnel and headed by a Traffic Officer who reports directly to the Director IV of TDO.

ORGANIZATIONAL CHART

HEAD

DEPUTY HEAD

SUPPORT GROUP NCPO – SWAT/TMR OPERATION STAFF ADMINISTRATIVE STAFF TOWING GROUP

TEAM 1 TEAM 2 TEAM 3 SUPPORT GROUP

IV. ORGANIZATION AND RESPONSIBILITES

The regular plantilla of TDO is composed of 2,037 positions headed by a Director IV and two (2) Director III items. The bulk of the positions are distributed in eleven (11) divisions namely the Plans, Design and Traffic Signal Operations Division; Traffic Education Division; Traffic Adjudication Division; TVR Management Division; Five (5) Traffic Enforcement Divisions (East Sector, West Sector, Central Sector, North Sector and South Sector); Impounding and Inspectorate Division and the Traffic Mobile and Motorcycle Enforcement Division. Below is the TDO organizational structure approved by the Department of Budget and Management.

TDO APPROVED DBM ORGANIZATION/PLANTILLA

The present organizational structure of TDO include various Ad Hoc TDO units which were created by MMDA management to attend to certain road conditions and services that were not provided in the regular organization of TDO. Such road conditions are attributed to the rapid growth and development in the Metro Manila areas that have impact on the use of roads. The Ad Hoc units are incorporated in the existing functional organization of TDO and are presented below in dotted lines:

Director IV - The Director IV of TDO acts as the Over-all Head and oversees all enforcement, engineering, education and administrative functions related to traffic management.

D. Traffic Engineering Operations: The Traffic Engineering Center (TEC) carries out the engineering functions of TDO. It is headed by a Director III who supervises the units under the engineering office namely, the Construction Division; Traffic Signal Operations and Maintenance Group; Fabrication and Installation Group and the Planning and Design Group and Road Safety Unit. Considering the significance and technical nature of the TDO traffic engineering operations, it is the subject of a separate handbook prepared by the Traffic Engineering Center which is attached to the traffic operations manual as Annex A.

E. Traffic Education Functions: The education component of MMDA’s traffic management mandate is handled by the Traffic Education Division (TED). The Traffic Education Manual forms part of the traffic operations manual as Annex B.

F. Administrative Functions Of TDO:

1. TDO Administrative Division – provides administrative, secretariat and operational support to the Office of the Director IV of TDO and to all the operating units of the traffic office. It is made up of a total of 60 personnel who assist the Director IV in the overall direction, control and administration of the TDO’s plans and programs relating to traffic personnel, budgetary and supply requirements and other administrative concerns of the traffic office, such as rendering secretariat support in all traffic meetings, investigation of complaints against traffic personnel and complaints on the traffic condition; request for traffic data; issuance of road clearance, and other related traffic concerns. There are 5 sections under the Division, namely the Personnel Section; Records Section; TVR Supply Section; UOVR Supply Unit and Technical Committee on Complaints

ORGANIZATIONAL CHART

Head, Admin Div.

Personnel Unit Records Section UOVR Supply Unit Technical Committee on Complaints

V. POWERS OF AUTHORITY, SUPERVISION AND OPERATIONAL CONTROL

As mentioned in the preceding chapter, the basis of the authority for the traffic management and enforcement function is provided under Section 5 of RA No. 7924 or the law creating the MMDA.

With the continued growth and urbanization in Metro Manila, the Metro Manila Council has passed appropriate laws and regulations in response to specific traffic conditions and problems. Aside from the regular traffic offices and units provided in the regular plantilla of traffic personnel approved by the Department of Budget and Management (DBM), MMDA management has, over the years, issued various Office Orders which are the basis for the implementation of special traffic programs carried out by different ad hoc traffic units.

A. Regular traffic divisions/units – are traffic offices that were organized by virtue of RA 7924 and implemented by way of the DBM approved plantilla. In the functional organizational chart of TDO, the regular or approved offices are drawn in a straight line namely: Office of the Director IV and Director III; Traffic Education Division, Plans, Design and Traffic Signal Operations Division, Traffic Adjudication Division, TVR Management Division, Traffic Enforcement Division, Impounding and Inspectorate Division and Traffic Mobile and Motorcycle Enforcement Division. Units that were created due to exigencies in the service and which are Ad Hoc in nature are shown in dotted lines in the diagram shown below:

B. Special traffic units- The Director IV of TDO oversees the entire operations of all traffic enforcement units but the Division or Unit Head is responsible for all activities and processes of operation within each office. As head of the different traffic units, they are required to ensure that all operations are efficient in terms of utilization of available manpower, equipment and financial resources.

VI. OPERATING PROCEDURES

A. General Procedures on Traffic Enforcement

1. Guidelines for All Traffic Constables in the Performance of Traffic Management and Control Duties - The guideline is stipulated under TDO Memorandum Order No. 001,series of 2015 issued by the TDO Director IV, as follows:

1.1 USE OF TRAFFIC UNIFORM:

1.1.1 When on duty, all traffic constables must wear the prescribed uniform for the unit with black shoes (with lace); lanyard (on the left shoulder); whistle; name cloth (right side of the uniform) and unit patch on the left side. Each one must also prominently display his/her ID, carry a ball pen; pocket notebook/tickler; flashlight and raingear (raincoat/rain boot) at all times.

1.1.2 The uniform must be clean, neat and “tucked in”.

1.1.3 Use a white round neck shirt as under garment.

1.1.4 Wearing of jackets when on duty is strictly prohibited except during inclement weather. However, the Traffic Constable’s name cloth should be sewn or printed on the right side of the jacket.

1.1.5 Reflectorized vests are allowed only for night duty personnel with the name cloth sewn or printed on the right side thereof.

1.2 PHYSICAL APPEARANCE

1.2 1 All traffic constables should observe proper hygiene.

1.2.2 For male traffic constables, they must have short hair, clean fingernails and shaven face. For female traffic constables, they must tie their hair into a ponytail or in a bun (with hairnet) with clean fingernails without color/nail polish.

1.2.3 Badges, shoes, whistles and chains should be clean or polished For male traffic constables, wearing of earrings is strictly prohibited. Display of excessive jewellery is likewise not allowed.

1.3 ATTENDANCE AND DEPLOYMENT

1.3.1 All traffic constables must be in their area of assignment (AOR) in accordance with their work shift. In cases of absenteeism, habitual tardiness and Absence Without Official Leave (AWOL), pertinent Civil Service Commission Laws and Rules shall be applied to the erring personnel.

1.3.2 Traffic constables shall operate and apprehend violators only in his/her assigned Area of Responsibility (AOR) and shall stay there for the entire duration of his/her shift.

1.3.3 Abandonment of post is regarded as a serious offense. No traffic constable shall leave his/her post until properly relieved. If one is found not to be in his/her post for at least thirty (30) minutes during inspection he or she shall be administratively charged for “abandonment of post”.

1.3.4 Observe maximum visibility at all times and avoid staying in groups (kumpol- kumpol) without any valid reason. Unnecessary conversation among traffic personnel or third persons, malingering and other similar acts prejudicial to public service is strictly prohibited.

1.3.5 When conducting traffic direction and control activity, always use the standard traffic hand signal and the whistle.

1.3.6 Attend the regular formation of traffic constables.

1.3.7 As an exception to provision 1.3.2 above, when in uniform, even when off-duty or outside of the AOR, a traffic constable is required to render traffic direction and control when traffic conditions within his/her sight require his/her assistance.

1.3.8 Roving units like Mobile Patrol Unit and Motorcycle Unit with no permanent/fixed AOR must log in with the traffic base which has jurisdiction in the area where said roving unit will operate.

1.4 COURTESY AND DISCIPLINE

1.4.1 Exercise utmost courtesy and discipline at all times.

1.4.2 Follow the prescribed procedure and decorum in apprehending traffic violators. Observe maximum tolerance even when confronted by arrogant, ill-tempered or rude motorists/pedestrians.

1.4.3 Observe caution, open mindedness and discipline in the face of constructive criticisms.

1.4.4 When faced with an extraordinary situation, use common sense and personal judgment in resolving the same.

1.4.5 Be alert and accommodating to people seeking assistance.

1.4.6 Refrain from making phone calls, texting, cigarette smoking, reading newspaper, listening to radio/compact disc, other music devices and other similar activities during duty hours and/or when in uniform.

1.4.7 Reporting for traffic duty while under the influence of drugs or liquor is likewise not allowed.

1.4.8 Do not engage in extortion or any other illegal activity. Mulcting motorists/pedestrians is an offense with a punishment of dismissal from the service.

1.4.9 Drinking liquor and gambling are strictly prohibited in all MMDA premises and activities. The same is also prohibited in any place within public view if the traffic constable is still in uniform even though he/she is already off-duty.

1.4.10 When using the MMDA issued VHF/UHF radios, observe strict radio protocol. Do not engage in unnecessary or unofficial conversation.

Violation of any part of these Guidelines shall be a ground for administrative and/or criminal action against the concerned personnel.

2. Standard Operating Procedures

2.1 Register attendance by finger scanning at the assigned biometric scanning station;

2.2 Upon arrival at the sector office, fill out Daily Attendance Record (to validate presence and arrival at the workplace);

2.3 Before deployment, the Division Chief/District Officer or Head of Unit conducts daily formation of troops to brief and give instructions to his people;

2.4 Immediately after, each personnel proceeds to his/her area of assignment;

2.5 Aside from the daily formation, a general troop formation is conducted monthly at the Division/Segment Office to inspect compliance to the use of prescribed uniform, physical appearance and to brief the traffic constables about latest administrative concerns and on traffic policies and regulations;

3. Duties and Functions of Traffic Constables

3.1 Directs and maintains the smooth flow of vehicles and make traffic fast moving in his/her area of responsibility

3.2 Reports the traffic condition to his/her supervisor, the sector base and Metrobase;

3.3 Enforces all traffic laws, ordinances, rules and regulations within his/her assigned area;

3.4 Issues the Uniform Ordinance Violation Receipt to all traffic violators/offenders;

3.5 Never leave the post unless properly relieved by another Traffic Constable.

3.6 Submits traffic apprehension report to their respective units together with a copy of the UOVR Tickets for office reference and consolidation of units’ weekly accomplishment report

3.7 Confiscates the license of drivers who have 3 or more unpaid traffic fines/accounts, are recidivists or have committed violations that warrant license confiscation, such as: Out of Line Operations, Colorum and other Administrative Violations;

3.8 Impound the vehicles of drivers who have committed the following impoundable violations: Operations, Colorum and other Administrative Violation;

3.9 Surrender to the TDO Supply Unit the issued UOVR booklet upon violation of specific guidelines in the issuance of traffic ticket;

3.10 Appear before the TDO Adjudication Division upon receipt of summons for contested apprehension;

3.11 Assists motorists involved in traffic accidents;

3.12 At the end of each traffic duty, register the time-out in the DAR and proceed to the assigned biometric finger scanning station.

3.13 From time to time, performs such other functions as may be assigned by his supervisor or superiors

4. How Traffic Constables Should Handle a Traffic Jam:

4.1 Determine the cause of the traffic jam;

4.2 If caused by a traffic accident, immediately conduct a fast and thorough investigation and report the incident to Metrobase and the Road Emergency Group;

4.3 If caused by a stalled vehicle due to mechanical trouble, assist the driver in pushing the vehicle to a place where it will not obstruct the free flow of traffic;

4.4 If caused by a non-operational signal light, the traffic constable shall conduct traffic direction and control work, while waiting for the arrival of the repair crew.

5. Apprehension Procedure:

5.1 Call the attention of the traffic violator and ask the driver to move the vehicle to the outermost lane so as not to obstruct flow of vehicles passing through the area;

5.2 Courteously inform the driver of his/her violation;

5.3 Request for the drivers’ license, vehicle registration and other pertinent documents;

5.4 Avoid arguing with the drivers and accomplish the UOVR immediately within the hearing distance of the passengers and in full view of passing motorists.

5.5 Issue the driver his copy of the UOVR and inform him/her where and when to pay the fine.

5.6 In case of an accident, the Traffic Constable shall prepare a sketch of the collision; confiscate the license of the driver and then issue the traffic ticket (UOVR);

5.7 Turn over sketch to the traffic investigator upon his arrival or to the Traffic Bureau as the case may be;

5.8 The confiscated license of the driver involved in the accident and the corresponding UOVR shall be submitted to the Traffic Ticket Management Division to be released only upon submission by the driver of the following: Clearance from the Traffic Investigation Officer and in case of damage to government property , proof of payment of damages.

5.9 In case of the need for impoundment of the vehicle, the same is brought either to the ULTRA Impounding or the Tumana Impounding facility;

5.10 Apprehending Officers shall submit the copies of all issued UOVR to the TTMD, within 24 working hours, if the apprehension involved the confiscation of the driver’s license or license plate and/or in case of the impoundment of the vehicle. If the apprehension did not require confiscation of the traffic ticket, the apprehension report and the copy of the ticket shall be remitted to TTMD within three (3) days. The apprehending officer must also submit a summary of apprehensions on a daily basis to their respective units for the consolidation of the unit’s weekly apprehension report submitted to the Office of the Director IV.

B. Other Traffic Producers

1. COMPLAINTS AGAINST TRAFFIC PERSONNEL

a. Complaints may be filed verbally or in written form to the Office of the TDO Director IV;

b. The complaint is referred to the TDO Technical Committee on Complaints which evaluates the same and calls the concerned officer/personnel for clarification and/or explanation;

c. The Head of the Complaints Unit submits its findings and recommendation on the course of action to the Director IV, TDO thru the Head of the Administrative Unit;

d. Depending on the decision of the Director IV, the case is either settled or referred to the MMDA Administrative Service and the Legal and Legislative Staff Service.

2. REQUEST FOR TRAFFIC DATA

a. Requests for traffic data must be submitted by way of a formal letter addressed to the Director IV of TDO;

b. Upon clearance and instructions of the Director IV, the request is referred to the unit concerned which prepares/provides the data requested;

c. The data is released to the requesting party depending on the nature of data requested. If the record is part of the regular reports of TDO the same is given immediately to the requesting part; otherwise, there is a waiting time allotted for the consolidation of data or information.

3. REQUEST FOR A PERMIT FOR ACTIVITIES ON THE ROADWAY

a. Requests for permits for activities that have an impact on the movement of vehicles in major roads such as road construction and repairs, fun runs, motorcades, shooting, mall wide sale, school activities, big events, etc. must also be in writing and submitted to the TDO Director IV for clearance;

b. The request is coordinated with the Head of the area affected. Depending on the gravity of the traffic situation in a particular location, the request may be approved or denied and a recommendation to this effect is submitted to the Office of the Chairman together with the appropriate letter to be sent the requesting party.

4. APPLICATION FOR ACCREDITATION BY TOWING COMPANIES:

a. The application for accreditation is referred to the Head of the Impounding Unit for evaluation, including all submitted documents.

b. A schedule for technical inspection of the tow truck is scheduled and undertaken by the Impounding Officer.

c. Conduct of Smoke Emission Test for the tow truck

d. Upon passing the technical inspection and Smoke Emission test, the owner of the tow truck is advised to pay P10,000.00 Cash Bond at the Treasury Operations Service.

e. Then the accreditation certificate is prepared and submitted for review and initial of the Director IV of TDO and to the MMDA General Manager for her signature.

f. If all required documents are submitted, the processing time is about t to 7 days.

5. COMPLAINTS ON THE TRAFFIC SITUATION AND ON PROBLEMS/ISSUES RELATED TO MMDA TRAFFIC PROGRAMS AND ACTIVITIES

a. Complaints of this nature must likewise be supported by a formal letter together with appropriate supporting documents;

b. The Administrative Officer coordinates with the Head of Unit in- charge of the activity or area for his/her recommendation.

c. Processing Daily Time Records, Application for Leaves, Payrolls, Vouchers and other administrative documents

d. Processing time is based on MMDA schedule/program of activities and on CSC rules and regulations

6. Procedure in the Deputation of Traffic Enforcers and Issuance of the Uniform Ordinance Violation Receipt to Authorized Holders

a. Submission of a letter request endorsed by the Officer-in-Charge of the Local Traffic Unit, NGO or Organization for clearance and approval of the Director IV;

b. If action on the application is favourable, the same shall be endorsed through our Traffic Education Division (TED) for scheduling of the required Orientation Seminar for Deputized Agents;

c. The TED shall then submit a report of successful trainees who passed the required exam to the Director IV; afterwhich, the same is referred to the UOVR Supply Section for issuance of UOVR Tickets;

d. At the UOVR Supply Section, the applicant is required to accomplish a Personnel Data Sheet (PDS) together with an Individual ledger form;

e. Then a deputation number is assigned to the traffic enforcer/constable;

f. The UOVR Supply personnel will then prepare a Memorandum Order for the issuance of the UOVR Tickets for approval of the TDO Director.

Traffic Ticket Management

Traffic Ticket Management is one of the major administrative functions of TDO. It is handled by the Traffic Ticket Management Division (TTMD) which implements the MMDA programs and services related to the management of traffic violation data such as custodial and transaction servicing for safekeeping and release of confiscated items and administration of services related to apprehension records and clearance processing, etc.

I. Definition of Terms and Acronyms

1. License plate - is a metal or plastic plate attached to a motor vehicle for official identification purposes.

2. Driver's license - is an official document that states that a person may operate one or more types of motorized vehicles, such as a motorcycle, car, truck, or a bus, on a public roadway without in-vehicle supervision.

3. Private vehicles - private cars or light trucks not for commercial uses

4. Public utility vehicles - public utility cars (AUV, Jeepneys, Taxicabs and School Bus)

5. UOVR - Unified Ordinance Violation Receipt

6. LGU - Local Government Unit

7. LTO - Land Transportation Office

8. TDO - Traffic Discipline Office

9. LTFRB - Land Transportation Franchising Regulatory Board

10. OR - Official Receipt

11. CR - Certificate of Registration

II. Organizational Structure

TTMD is headed by a Division Chief and a Deputy Chief with 3 sections directly under their supervision, namely, the Traffic Enforcement Transaction Unit; Administrative Staff and the Redemption Unit with a total staff complement of 71. TTMD Organizational Chart

CHIEF

DEPUTY CHIEF

TRAFFIC REDEMPTION UNIT ENFORCEMENT ADMIN STAFF TRANSACTION

MTT Receiving MTT Encoding Records Section Issuance and Information Computer Recording of Section Verification Clearance Statistics MTT Inspection Applications and Filing

COC Preparation License/Plate Validation of Assessor TVR Batching and Releasing Custodian Payment

For Adjudication Impounded MV Confiscated Plate/License

IV. Duties and Responsibilities:  Determines and imposes penal action against violators of transport and traffic laws in Metro Manila;

 Administers services related to the maintenance of data base on traffic violation apprehensions; disposition of violation records such as receiving, storage and releasing of confiscated licenses and motor vehicle plates, tracing and follow up of licenses and motor vehicle plates that are not transmitted to TTMD by the apprehending traffic officer within the prescribed period; routing and referral of transactions and records, and preparation of response to inquiries and problems from transacting drivers, motorists, etc.

 Initiates and coordinates action for the adjudication of contested violations and submits recommendation for: a) attendance of erring drivers in the required traffic seminar as part of the penalty process and b) revocation of driver’s license, motor vehicle registration and public transport franchise of those found to have fake and/or multiple licenses.

 Processes applications for the issuance of violation clearances, impounded apprehensions, request for traffic violation records, lost TVR forms and/or booklets, etc.

 Implements a computer based system of recording and reporting traffic apprehensions, settlement of violations and other related transactions.

 Compiles and maintains computer databases on violations, transactions, enforcers apprehensions and other data relating to the use of the Uniform Ordinance Violation Receipt and other data requirements of TDO.

 Provides regular statistical and progress reports on the operation of the traffic violation system and other reports required by TDO and other MMDA offices.

 Develops and administers a record management system for the filing and storage of the duplicate copies of traffic violation receipts, confiscated licenses and vehicle plates, resolutions of contested violations, traffic apprehension reports, transaction records and all other traffic ticket records.

 Initiates action on unsettled violations such as mailing of notices to concerned drivers/motorists, coordinates with the Land Transportation Office for the persecution of delinquent violators, etc.

 Formulates, recommends and implements measures for the efficient disposition of traffic violations. Dispose V. Operating Procedures FLOW CHART

MMDA traffic clearance and lifting of alarm

DRIVER Treasury Operation COMPUTER VERIFICATION MANUAL VERIFICATION

Service (TOS) & PROCESSING (TTMD) (PLATE & LICENSE) (TTMD)

1) Fill up application form and Verification: submits required documents 1) Receives payment for Verification: a) Current and old TVR a) Photocopy of Driver’s License clearance fee of P30.00 1) License/Plate from lapsed cases b) OR/CR WINDOW 1 1995-Aug 15, 2004 b) Prints result of search c) Alarm list from LTO 2) Smoke Belching summary list (all Violation unsettled record of 3) Non Contact Violation 1)Receives summary list and total violations) fines to be paid Note: (15 min) a) WITH 3 OR MORE 1)Validates official TelesforaMETROBASE Ruanto/Noemi 1 )Receives payment of VIOLATIONS (driver will receipts and summary of Cortes/Diana fines 1) Lifts Alarm undergo Seminar at the fines Guiao/Andres WINDOW 7 Geronimo/Gilbert Traffic Academy, Nagtahan, WINDOW 8 Sta. Mesa, Mla) Lopez/Rhona b) FOR CONTESTED Garcia/Richie ISSUANCE OF COC VIOLATIONS (driver will go Tabarangao) (TTMD) to Traffic Adjudication

Division) 1)Issue Certificate of

Clearance (COC) WINDOW 3

WINDOW 9

1) Receives Certificates of Clearances

Contested Violations

DRIVER VERIFICATION AND TREASURY OPERATION TRAFFIC PROCESSING SERVICE (TOS) ADJUDICATION 1) Driver presents TVR/UOVR and DIVISION (TAD) other pertinent documents

a) Photocopy of Driver’s 2) Verification/Assessment Payment of fines License (DL) a) Current and Old 3) Sets hearing b) Photocopy of OR/CR lapsed cases (WINDOW 7) 4) Prepares & Releases c) Fills up Clearance and b) Print result Resolution Verification form

WINDOW 4 (WINDOW 11)

6) Receives resolution (if for 5) Records/Encodes payment Driver is advised to Resolution to MMRRES proceed to cashier

9) Receives copy of resolution, and confiscated item, if any; 8) Validates Payment and Releases confiscated item, if any 7) Receives Payment per resolution

TRAFFIC ADJUDICATION DIVISION (TAD)

3) Sets hearing

4) Prepares & Releases Resolution

VI. Control of Records and Documents

1) Transmittal of confiscated Items such as Drivers license/UOVR or Vehicle Plates

› Receive the apprehension report of all Traffic Enforcers, Deputized Traffic Agents and PNP Traffic Officers together with the following:

2) UOVR (Data Encoding Copy) containing the confiscated items

› Check individually the confiscated items enclosed in the UOVR against the Apprehension Report.

› Stamp “received” indicating the date and time and initial on Traffic Apprehension Report.

› File the copy of the Apprehension Report under the traffic enforcer/officer/agent’s individual folders.

› Forward UOVR copy together with the confiscated items to the license custodian.

› File the confiscated licenses and plates per date of apprehension/alphabetical by month on the designated storage cabinets.

3) Retrieval of Confiscated Items such as Driver’s License/UOVR or Vehicle Plates

. Transaction Receiving

The following routine must be performed before accepting transaction:

› Ensure that the transacting party is authorized, if he or she is a representative, a written authorization and valid identification card must be required. Otherwise decline the transaction with proper advice.

› Determine the purpose of transaction. If OVR is contested, skip routine and refer the transacting party to the Adjudication Board with appropriate Routing Slip/Checklist of Requirements) Proceed to next step.

› Check the place of transaction indicated in the UOVR. If directions provide otherwise, skip routine

4) Releasing of Transactions

. Before releasing licenses, plate numbers and other confiscated items, the following routines must be performed:

› Examine accuracy of fines paid. Noted deficiencies must be re-routed for assessment and payment.

› Ensure that suspension of license is served, in cases where the penalty is required.

› Ensure that drivers has attended traffic seminar, in cases where it is required.

5) Documentation and Reporting

› Maintain daily register of transactions

› Maintain daily register of released driver’s license plate numbers

› Conduct listing of cancelled/amended TVRs

› Prepares statistical report of driver’s required to attend traffic seminar

› Prepares statistical report on reported and settled traffic violations

6) Batch Uploading of Unsettled UOVRs

› UOVRs that remain unsettled for seven working days will be uploaded to the LTO connectivity to alarm in the LTO Database.

7) UOVR Clearance Process

. Receiving Transaction

› Require the driver to fill up Clearance Application Form and pay the required Clearance Fee.

› Checks and validate all entries in the application form.

› Receive the form together with the Official Receipt of payment.

› Record in the register of Clearance Application

8) Processing Transaction

› Verify unsettled UOVRs in the pending TVR File and Index Card of Unclaimed Clearance Application. (Driver’s Ledger Card, Form Ref. 01)

› Require the payment of unsettled traffic fine, validate payment and lifting of alarm, if applicant cannot pay the fine

› immediately the application form together with the TVR shall be placed temporarily in a pending file by the Clearance Processor for seven (7) days.

› Pending documents shall be returned to the License Custodian after the prescribed period.

› Refer protest or disagreement to the Complaints and Action Unit, Traffic Discipline Office.

› For cancelled case, UOVR’s and drivers license are complied together and classified as inactive files.

› If evidence of fake license or multiple possession of license is encountered, the corresponding penalties shall be imposed. The spurious licenses shall be withhold and disposed accordingly.

› Prepare Clearance Certificate after settlement of pending violations.

9) Releasing Transaction

› Record Clearance in the Register of Clearance Application

› Release clearance to applicant together with Original Receipt of payment.

› Require the driver to acknowledge receipt of clearance on logbook.

10) Precautions

› Ensure that confiscated licenses, plate number and associated records are released only to authorized parties.

› Ensure the penalties are accurately assessed and imposed.

› Secure records of pilferage or damage.

11) Impounded Vehicle Clearance processing

. Receiving

› Require the driver to fill up application form.

› Checks and validates all entries in the application form.

› Attach required documents such as TIF, OR/CR, CPC, Stencil and

UOVR. › Check completeness of the documents and record in the register of

impounded vehicle

. Processing Transaction

› Verify unsettled violation of plate and license.

› Payment and validate traffic fines.

› Refer to TAB review/Resolution.

› Payment of impounded apprehension.

› Issuance of release order.

Appendices 1. Form 1 – for Drivers applying clearance

2. Form 2 – for contested/impounded violations

3. Traffic Violations and Fines and Penalties

Form 1 Form 2

Traffic Violations and Penalties

FINES/PENALTIES

CODE VIOLATION OFFENSE FREQUENCY 1ST 2ND 3RD 500.00 500.00 500.00 ALLOWING ANOTHER PERSON TO USE 060 D 1 MO SUS 1 MO SUS OF DRIVERS LICENSE 1 MO SUS OF DL OF DL DL ALLOWING ANOTHER TO USE 114 O 375.00 375.00 375.00 COMML/BUSS. NAME ALLOWING IMPROPERLY LIC/UNLIC 061 O 750.00 750.00 750.00 PERSON TO DRIVE ALLOWING PASSENGER ON TOP OF 046 D 150.00 150.00 150.00 VEHICLE 048 **ARROGANCE/DISCOURTESY (w/ seminar) D 150.00 150.00 150.00 170 BAN ON RIGHT-HAND DRIVE MV O 500.00 500.00 500.00 074 BREACH OF FRANCHISE CONDITIONS O 375.00 375.00 375.00 3 MO SUS 6 MO SUS OF D 1 MO SUS OF DL 149 BROKEN SEALING WIRE OF DL DL O 1,000.00 1,000.00 1,000.00 6 MOS SUS D 3 MOS SUS DL DL REV OF DL 145 BROKEN TAXIMETER SEAL 2,500.00 3,000.00 5,000.00 O REV OF FRAN 010 BUS/PUJ LANE ORDINANCE D 200.00 200.00 200.00 BUS/PUJ Lane Ordinance along Commonwealth(All Veh.) Physical App. 010P D MMDA Reg. No. 11-001 Series of 2011 (February 18, 2011) 1,200.00 1,200.00 1,200.00 BUS/PUJ LANE ORDINANCE ( as of July 12, 010TAX D 500.00 500.00 500.00 2012) (MC 08 - 12) BUSES WITH DEFECTIVE DOORS ( as of July 213 D 1,000.00 1,000.00 1,000.00 12, 2012) (MC 08 - 12) BUS SEGREGATION SCHEME ( as of July 12, 214 D 1,000.00 1,000.00 1,000.00 2012) (MC 08 - 12) 100 CARRYING RED LIGHTS INFRONT OF MV O 150.00 150.00 150.00 COLORED/TINTED/PAINTED 135 O 500.00 500.00 500.00 WINSHIELD/WIND GLASS 1,000.00 2,000.00 3,000.00 015B COLORUM OPERATION (CARGO VEHICLE) O 6 MOS IMP 3 MOS CONF PLT CNCL. FRAN. MV 500.00 750.00 1,000.00 B015B COLORUM OPERATION (CARGO VEHICLE) D 6 MOS SUS 3 MOS SUS DL REV OF DL DL 5,000.00 5,000.00 5,000.00 COLORUM OPERATION (PASSENGER) - 015A O 6 MOS IMP MMDA Reg. No. 97 – 004 3 MOS CONF PLT CNCL. FRAN. MV 1,000.00 1,000.00 1,000.00 COLORUM OPERATION (PASSENGER) - A015 D 6 MOS SUS MMDA Reg. No. 97 – 004 3 MOS SUS DL REV OF DL DL 016 CR/OR NOT CARRIED D 150.00 150.00 150.00 030 CUTTING AN OVERTAKEN VEHICLE D 150.00 150.00 150.00 097 DEFECTIVE BRAKES O 150.00 150.00 150.00 116 DEFECTIVE EQUIPMENT O 150.00 150.00 150.00 118 DEFECTIVE/BROKEN WINDSHIELD O 150.00 150.00 150.00 A017 DELINQUENT/INVALID REGISTRATION D 450.00 450.00 450.00

FINES/PENALTIES

CODE VIOLATION OFFENSE FREQUENCY 1ST 2ND 3RD 450.00 450.00 450.00 017A DELINQUENT/INVALID REGISTRATION O IMP OF MV IMP OF MV IMP OF MV DETACHED/IMPROPER/TEMPORARY 200 D 500.00 500.00 500.00 SIGNBOARD 133 DIM-COLORED LIGHTS (FOR HIRE) O 500.00 500.00 500.00 079 DIRTY/UNCARED FOR PLATES O 150.00 150.00 150.00 115 DIRTY/UNSANITARY EQUIPMENT O 150.00 150.00 150.00 150.00 150.00 150.00 DIRTY/UNSIGHTLY/DILAPIDATED MOTOR 106 O CONF OF VEHICLE CONF OF PLT CONF OF PLT PLT 003 DISREGARDING TRAFFIC SIGNS D 150.00 150.00 150.00 177 DOUBLE LICENSE D 300.00 300.00 300.00 Drag Racing/Speed Contest - PARANAQUE 203PRQ D MMDA MC No. 14-11 5,000.00 5,000.00 5,000.00 Drag Racing/Speed Contest - PASAY 203PSY D MMDA MC No. 14-11 2,000.00 2,000.00 2,000.00 211 Dress Code for Riders (Slippers) D 500.00 700.00 1,000.00 2,000.00 2,000.00 2,000.00 023A DRIVING AGAINST TRAFFIC D 6 MOS SUS 3 MOS SUS DL REV OF DL DL 052 DRIVING IN A PLACE NOT FOR TRAFFIC D 150.00 150.00 150.00 051 DRIVING IN SLEEVELESS SHIRT D 100.00 100.00 100.00 050 DRIVING IN SLIPPERS D 100.00 100.00 100.00 2,000.00 2,000.00 2,000.00 066 DRIVING UNDER INFLUENCE OF DRUGS D 1 YR SUS OF REV OF DL DL 2,000.00 2,000.00 2,000.00 065 DRIVING UNDER INFLUENCE OF LIQUOR D 1 YR SUS OF REV OF DL DL 054 DRIVING W/ DEL/INVAL/INEFFECTUAL DL D 300.00 300.00 300.00 DRIVING WHILE USING CELLULAR 184 D 200.00 200.00 200.00 PHONE/HANDSET RADIO DRIVING WITH REVOKED DRIVERS 056 D 300.00 300.00 300.00 LICENSE DRIVING WITH SUSPENDED DRIVERS 055 D 300.00 300.00 300.00 LICENSE 053 DRIVING WITHOUT LICENSE D 750.00 750.00 750.00 025 EDSA MINIBUS BAN D 150.00 150.00 150.00 EMPLOYING DISCOURTEOUS/ARROGANT 062 O 400.00 400.00 400.00 DRIVER/CONDUCTOR (w/ seminar) 212 Excess Passenger/Cargo D 1,000.00 1,000.00 1,000.00 162 EXTENDING LOAD WITHOUT PERMIT D 200.00 200.00 200.00 FAILURE TO CARRY ARMORED VEH. D 300.00 300.00 300.00 191 DOCUMENTS O 5,000.00 5,000.00 5,000.00 126 FAILURE TO CARRY EWD D 100.00 100.00 100.00 FAILURE TO CARRY/SHOW/SURRENDER 057 D 150.00 150.00 150.00 DRIVERS LICENSE FAILURE TO COMPLY W/ ACCDT. OR 193 D 300.00 300.00 300.00 TRAFF. VIOL. PROCEDURES 210 Failure to Comply with LTFRB MC 2011-004 O 2,000.00 3,000.00 5,000.00 045 FAILURE TO DIM HEADLIGHTS D 150.00 150.00 150.00

FINES/PENALTIES

CODE VIOLATION OFFENSE FREQUENCY 1ST 2ND 3RD FAILURE TO DISPLAY THE REGULAR 190 O 5,000.00 5,000.00 5,000.00 PLATE (w/ comm. Plate) 043 FAILURE TO GIVE PROPER SIGNAL D 150.00 150.00 150.00 FAILURE TO GIVE WAY TO OVERTAKING 039 D 150.00 150.00 150.00 MOTOR VEHICLE FAILURE TO GIVE WAY TO POLICE/FIRE 042 D 150.00 150.00 150.00 VEH/AMBULANCE 127 FAILURE TO INSTALL EWD D 300.00 300.00 300.00 158 FAILURE TO PAINT "AIRCON" (TX) O 750.00 750.00 750.00 107 FAILURE TO PAINT AUTHORIZED ROUTE O 375.00 375.00 375.00 FAILURE TO PROVIDE CLEAN SEAT COVER 161 O 150.00 150.00 150.00 (TX) FAILURE TO PROVIDE LIGHT ON TAXI 159 O 150.00 150.00 150.00 METER FAILURE TO PROVIDE LIGHT ON TOP OF 160 O 150.00 150.00 150.00 TAXI 1,000.00 2,000.00 3,000.00 195 FAILURE TO RETROFIT O 3 MOS SUS OF

CR 058 FAILURE TO SIGN DRIVERS LICENSE D 150.00 150.00 150.00 FAILURE TO STOP MOTOR AND NOTCH 044 HANDBRAKE OF MOTOR WHEN D 150.00 150.00 150.00 UNATTENDED FAILURE TO STOP BEFORE THROUGH 041 D 150.00 150.00 150.00 HW/RR CROSSING 250.00 500.00 1,000.00 194 FAILURE TO USE SEATBELT D 1 week susp. 040 FAILURE TO YIELD RIGHT OF WAY D 150.00 150.00 150.00 1,500.00 1,500.00 1,500.00 FAKE DRIVER'S LICENSE/SPURIOUS 059 D 6 MOS SUS 6 MOS SUS OF DRIVER'S LICENSE 6 MOS SUS OF DL OF DL DL 092 FAKE ID/PERMIT D 1,000.00 2,000.00 3,000.00 083 FAKE NUMBER PLATES O 1,000.00 2,000.00 3,000.00 089 FAKE STICKERS O 1,000.00 2,000.00 3,000.00 093 FAKE TAGS O 1,000.00 2,000.00 3,000.00 6 MOS SUS D 3 MOS SUS DL DL REV OF DL 146 FAKE/ ALTERED TAXIMETER SEAL 2,500.00 3,000.00 5,000.00 O REV OF FRAN 3 MOS SUS 6 MOS SUS OF D 1 MO SUS OF DL 151 FAKE/ALTERED SEALING WIRE OF DL DL O 1,000.00 1,000.00 1,000.00 6 MOS SUS D 3 MOS SUS DL DL REV OF DL FAST/DEFECT/NON-OPER/TAMPERED TAXI 144 METER 2,500.00 3,000.00 5,000.00 O REV OF FRAN 500.00 500.00 500.00 154B FLAGGED UP METER D 1 MO SUS 1 MO SUS OF 1 MO SUS OF DL OF DL DL For No Contact along Commonwealth (BUS/PUJ Lane Ordinance) 010C O MMDA Reg. No. 11-001 Series of 2011 (February 18, 2011) 1,200.00 1,200.00 1,200.00

FINES/PENALTIES

CODE VIOLATION OFFENSE FREQUENCY 1ST 2ND 3RD For No Contact along Commonwealth (Illegal Parking) 006C O MMDA Reg. No. 11-001 Series of 2011 (February 18, 2011) 1,200.00 1,200.00 1,200.00 D 500.00 1,000.00 1,500.00 220 HABAL-HABAL (Ord. 46 Series of 2006) (Taguig) 4TH OFFENSE - 1 month to 6 month Detention HABAL-HABAL (City Ord. No. 2009-008) D 5,000.00 5,000.00 5,000.00 220MKT (Makati) IMP OF MV IMPRISONMENT 049 HITCHING D 100.00 100.00 100.00 185 ILLEGAL DISPLAY OF ENFORCERS I.D. D 1,000.00 1,000.00 1,000.00 087 ILLEGAL DISPLAY OF SIGNBOARD D 375.00 375.00 375.00 2,000.00 2,000.00 2,000.00 ILLEGAL OR UNAUTHORIZED 023B D 6 MOS SUS COUNTERFLOW - MMDA Reg. No. 97 - 003 3 MOS SUS DL REV OF DL OF DL 014 ILLEGAL OVERTAKING D 150.00 150.00 150.00 1 MO SUS ILLEGAL TRANSFER OF D 095 1 MO SUS OF DL OF DL 1 MO SUS OF DL PLATES/TAGS/STICKERS O 7,500.00 7,500.00 7,500.00 Illegal Parking Physical Apprehension 006P MMDA Reg. No. 11-001 Series of 2011 (February D 18, 2011) 1,200.00 1,200.00 1,200.00 006A *ILLEGAL PARKING (NOT TOWED) D 200.00 200.00 200.00 006B *ILLEGAL PARKING (TOWED) D 500.00 500.00 500.00 008 ILLEGAL TURNING D 150.00 150.00 150.00 178 ILLEGAL/UNSAFE TOWING D 150.00 150.00 150.00 IMPROPER /DEFECTIVE HORN/SIGNALING 099 D 150.00 150.00 150.00 DEVICE IMPROPER PAINTING OF AUTHORIZED 108 O 375.00 375.00 375.00 ROUTE 082 IMPROPERLY DISPLAYED PLATES O 200.00 200.00 200.00 IMPROPERLY REGISTERED MOTOR 450.00 450.00 450.00 069A O VEHICLE IMP OF MV IMP OF MV IMP OF MV IMPROPERLY REGISTERED MOTOR A069 D 450.00 450.00 450.00 VEHICLE 080 INCONSPICOUSLY DISPLAYED PLATES O 150.00 150.00 150.00 031 INCREASING SPEED WHEN OVERTAKEN D 150.00 150.00 150.00 132 INSTALLATION OF JALOUSIES ( FOR HIRE) O 500.00 500.00 500.00 157 INSTALLING AIRCON W/O AUTHORITY (TX) O 750.00 750.00 750.00 000 INVOLVED IN ACCIDENT 0.00 0.00 0.00 Jaywalking 206 D Ordinace No. 1 Series of 1995 150.00 150.00 150.00 209 Jogging Lane Marikina (Ord. No. 122 Series 2004) D 2,000.00 2,000.00 2,000.00 Jogging Lane Marikina (Illegal Parking) (Ord. No. 209IP D 122 Series 2004) 2,000.00 2,000.00 2,000.00 O 1,000.00 1,000.00 1,000.00 150 JOINED/RECONNECTED SEALING WIRE 3 MOS SUS 6 MOS SUS OF D 1 MO SUS OF DL OF DL DL 192 LACK OF ARMORED VEHICLE MARKINGS O 5,000.00 5,000.00 5,000.00 *LOADING/UNLOADING IN PROHIBITED 002 D 150.00 150.00 150.00 ZONE

FINES/PENALTIES

CODE VIOLATION OFFENSE FREQUENCY 1ST 2ND 3RD *LOADING/UNLOADING IN PROHIBITED 002A D 500.00 500.00 500.00 ZONE ( as of July 12, 2012) (MC 08 - 12) 153 LOOSE TRIPLEX SEAL O 375.00 375.00 375.00 MODIFIED BUS STOP SEGREGATION 024 D 1,000.00 1,000.00 1,000.00 SCHEME Motorcycle Lane (EDSA) - MMDA Res. No. 1 207E D Series 2012 500.00 500.00 500.00 208 Motorcycle Ordinance Marikina No. 43 D 500.00 2,000.00 2,000.00 096 MV W/ METALLIC TIRES D 150.00 150.00 150.00 125 NO BODY NUMBER O 375.00 375.00 375.00 103 NO BRAKE LIGHTS D 150.00 150.00 150.00 110 NO BUSINESS/TRADE NAME (PRIVATE) O 150.00 150.00 150.00 179 NO CANVAS COVER D 150.00 150.00 150.00 131 NO CAPACITY MARKINGS O 150.00 150.00 150.00 No Contact Illegal Parking 006N MMDA Reg. No. 11-001 Series of 2011 (February O 18, 2011) 200.00 200.00 200.00 No Contact Loading/Unloading in Prohibited Zone 002N O MMDA Reg. No. 04-003 Series of 2004 150.00 150.00 150.00 No Contact Open Door - (1 door only) 018N O MMDA Reg. No. 04-003 Series of 2004 150.00 150.00 150.00 No Contact Open Door - (2 door) 019N O MMDA Reg. No. 04-003 Series of 2004 150.00 150.00 150.00 No Contact Overspeeding 201 MMDA Reg. No. 11-001 Series of 2011 (February O 18, 2011) 1,200.00 1,200.00 1,200.00 No Contact Reckless 004N MMDA Reg. No. 11-001 Series of 2011 (February O 18, 2011) 500.00 500.00 500.00 No Contact (BUS/PUJ LANE ORDINANCE) 010N MMDA Reg. No. 11-001 Series of 2011 (February D 18, 2011) 200.00 200.00 200.00 128 NO CRASH HELMET D 150.00 150.00 150.00 200.00 200.00 200.00 183 NO DRIVER'S ID D 3 MOS SUS 3 MOS SUS DL 3 MOS SUS DL DL 138 NO FARE MATRIX O 500.00 500.00 500.00 073 NO FRANCHISE/CPC/PA CARRIED D 375.00 375.00 375.00 219 NO ICC/PS MARK STICKER ON HELMET D 1,500.00 3,000.00 10,000.00 121 NO INTERIOR LIGHT O 150.00 150.00 150.00 112 NO NAME OF OWNER/OPERATOR (TX) O 150.00 150.00 150.00 137 NO NOT FOR HIRE SIGN O 300.00 300.00 300.00

NO OWNER/BUSINESS NAME/ADDRESS (FOR 150.00 150.00 150.00 111 O HIRE) CONF OF CONF OF PLT PLT CONF OF PLT 102 NO PLATE LIGHTS O 150.00 150.00 150.00 169 NO PLATE/FRONT PLATE/REAR PLATE O 150.00 150.00 150.00 120 NO REAR VIEW MIRROR O 150.00 150.00 150.00 NO RED FLAG/LIGHTS ON PROJECTING 124 O LOAD 150.00 150.00 150.00

FINES/PENALTIES

CODE VIOLATION OFFENSE FREQUENCY 1ST 2ND 3RD

101 NO RED REAR LIGHTS D 150.00 150.00 150.00 122 NO SPARE TIRE O 150.00 150.00 150.00 088 NO STICKER O 150.00 150.00 150.00 136 NO TAIL GATE O 300.00 300.00 300.00 155 NO DRIVERS UNIFORM D 100.00 100.00 100.00 D 1,000.00 1,000.00 1,000.00 156 NO TAXI METER O 1,000.00 1,000.00 1,000.00 105 NO / CUT MUFFLER D 150.00 150.00 150.00 098 NO / DEFECTIVE HANDBRAKE D 150.00 150.00 150.00 020 NO / DEFECTIVE HEADLIGHTS D 150.00 150.00 150.00 NO / DEFECTIVE 117 O SPEEDOMETER/TACHOMETER 150.00 150.00 150.00 021 NO / DEFECTIVE TAILIGHTS D 150.00 150.00 150.00 119 NO / DEFECTIVE WINDSHIELD WIPER O 150.00 150.00 150.00 104 NO / DEFECTIVE WIPER D 150.00 150.00 150.00 O 375.00 375.00 375.00 139 NON-ISSUANCE OF FARE TICKET (PUB) C 375.00 375.00 375.00 001 OBSTRUCTION D 150.00 150.00 150.00 ORGANIZED BUS ROUTE : Vehicles in excess of 500.00 750.00 1,000.00 time limit 196 D prescribed for loading/unloading of passengers 1 MO SUS OF and/or goods. DL ORGANIZED BUS ROUTE : Ignoring interval 750.00 750.00 750.00 197 timer where there D 1 WK SUS 1 MO SUS OF

are timers installed. OF DL DL ORGANIZED BUS ROUTE : Skipping or 1,000.00 bypassing designated 1,000.00 1,000.00 terminals or loading bays. 198 City bus running without dispatch number. D Failure to surrender queue/dispatch number at designated exit 1 MO SUS 2 MO SUS OF area. OF DL DL ORGANIZED BUS ROUTE : Defacing/Marking 199 writing on D 500.00 the queue card. 500.00 500.00 152 OLD METER/TRANSMISSION/TRIPLEX SEAL O 375.00 375.00 375.00 018 OPEN DOOR (W/ CONDUCTOR) C 150.00 150.00 150.00 019 OPEN DOOR (W/O CONDUCTOR) D 150.00 150.00 150.00 OPEN DOOR (W/ CONDUCTOR) ( as of July 12, 018A C 2012) (MC 08 - 12) 1,000.00 1,000.00 1,000.00 OPEN DOOR (W/O CONDUCTOR) ( as of July 019A D 12, 2012) (MC 08 - 12) 1,000.00 1,000.00 1,000.00 063 OPERATING MV W/O LICENSED DRIVER D 200.00 200.00 200.00 500.00 500.00 500.00 154A OPERATING ON CONTRACTUAL BASIS D 1 MO SUS 1 MO SUS OF 1 MO SUS OF DL OF DL DL

*OUT OF LINE OPERATION - MMDA Reg. No. 5,000.00 5,000.00 5,000.00 009A O 97 – 004 IMP MV 24 IMP MV 24 HRS HRS IMP MV 24 HRS

*OUT OF LINE OPERATION - MMDA Reg. No. 1,000.00 1,000.00 1,000.00 A009 D 97 – 004 1 MO SUS 1 WK SUS OF DL OF DL 3 MOS SUS DL

FINES/PENALTIES

CODE VIOLATION OFFENSE FREQUENCY 1ST 2ND 3RD

O 500.00 500.00 500.00 141 OVERCHARGING (W/ CONDUCTOR) 500.00 500.00 500.00 C 1 MO SUS 1 MO SUS OF OF CL CL 500.00 500.00 500.00 D 1 MO SUS 140 OVERCHARGING (W/O CONDUCTOR) DL 1 MO SUS DL O 500.00 500.00 500.00 181 OVERLOADING D 150.00 150.00 150.00 OVERLOADING (EXCESS 100KG ON PASS 164 D TRUCK) 150.00 150.00 150.00 163 OVERLOADING (SEC.9 R. A. 4136) D 150.00 150.00 150.00 OVERLOADING OF PASS THAN REG. 166 C CAPACITY WITH CONDUCTOR 150.00 150.00 150.00 OVERLOADING OF PASS THAN REG. 165 D CAPACITY W/O CONDUCTOR 150.00 150.00 150.00 OVERLOADING ON TOP OF TRUCK (20 168 D KG/80.M) 150.00 150.00 150.00 OVERLOADING OF CARGO ON TRUCK 167 D THAN REG. CAP. 150.00 150.00 150.00 022 OVERNIGHT PARKING D 500.00 500.00 500.00 ***Overspeeding Macapagal Ave 201M D MMDA MC No. 14-11 2,000.00 2,000.00 2,000.00 Overspeeding Physical Apprehension 201P D MMDA MC No. 14-11 1,200.00 1,200.00 1,200.00 207C Motorcycle Lane Commonwealth D 500.00 500.00 500.00 207C5 Motorcycle Lane C-5 D 500.00 500.00 500.00 Motorcycle Lane Macapagal 207M D MMDA MC No. 19-11 500.00 500.00 500.00 036 OVERTAKING AT AN INTERSECTION D 150.00 150.00 150.00 038 OVERTAKING AT NO OVERTAKING ZONE D 150.00 150.00 150.00 OVERTAKING AT RAILWAY GRADE 035 D CROSSING 150.00 150.00 150.00 029 OVERTAKING AT UNSAFE DISTANCE D 150.00 150.00 150.00 OVERTAKING BET MEN 037 D WORKING/CAUTION SIGNS 150.00 150.00 150.00 033 OVERTAKING UPON A CREST OF GRADE D 150.00 150.00 150.00 034 OVERTAKING UPON A CURVE D 150.00 150.00 150.00 OVERTAKING WHEN LEFT SIDE NOT 032 D VIS/CLEAR 150.00 150.00 150.00 109 PAINTING OF UNAUTHORIZED ROUTE O 375.00 375.00 375.00 PASSENGERS ON RUNNING/STEP 047 D BRD/MUDGUARD 150.00 150.00 150.00 081 PLATES DIFFERENT FROM BODY NUMBER O 450.00 450.00 450.00 078 PLATES NOT FIRMLY ATTACHED/VISIBLE O 150.00 150.00 150.00 010B PRIVATE VEHICLE USING YELLOW LANE D 500.00 500.00 500.00 500.00 750.00 1,000.00 004 *RECKLESS DRIVING D SUS OF DL REV. OF DL **Reckless Driving - PASAY & PARANQUE (w/ 204M seminar) D MMDA MC No. 14-11 2,000.00 2,000.00 2,000.00

FINES/PENALTIES

CODE VIOLATION OFFENSE FREQUENCY 1ST 2ND 3RD 1,000.00 1,000.00 1,000.00 *REFUSAL TO CONVEY PASSENGER TO 012 D DESTN/TRIPCUTTING TX 3 MO SUS 6 MO SUS OF 1 MO SUS OF DL OFDL DL 1,000.00 1,000.00 1,000.00 *REFUSAL TO CONVEY PASSENGER TO 011 D DESTN/TRIPCUTTING PUV 3 MO SUS 6 MO SUS OF 1 MO SUS OF DL OFDL DL

REFUSAL TO RENDER SERVICE TO PUBLIC 1,000.00 1,000.00 1,000.00 026 D (PUV) 1 MO SUS 1 MO SUS OF 1 MO SUS OF DL OFDL DL

REFUSAL TO RENDER SERVICE TO PUBLIC 1,000.00 1,000.00 1,000.00 027 D (TX) 1 MO SUS 1 MO SUS OF 1 MO SUS OF DL OFDL DL 450.00 450.00 450.00 071 REVOKED CERT OF REGISTRATION O IMP MV/CON IMP MV/CON IMP MV/CON PLT PLT PLT Roof Tagging 202R O MMDA Resolution 11-02 series of 2011 500.00 500.00 500.00 186 SATURDAY TRAFFIC SCHEME D 300.00 300.00 300.00 171 SMOKE BELCHING O 200.00 200.00 200.00 Speed Limit - PASAY & PARANAQUE 205 (Macapagal Ave.) D MMDA MC No. 14-11 1,000.00 1,000.00 1,000.00 SPORTING DAZZLING HEADLIGHTS NEON 188 D LIGHTS BROKEN LENS 500.00 500.00 500.00 STAINLESS/NICKLE/CHROME PLATED, 187 D SHINY VEHICLE PARTS 500.00 500.00 500.00 005 STALLED VEHICLE O 200.00 200.00 200.00 129 STEREO BAN D 1,000.00 1,000.00 1,000.00 134 STROBE/DANCING LIGHTS (FOR HIRE) O 500.00 500.00 500.00 450.00 450.00 450.00 070 SUSPENDED CERT OF REGISTRATION D IMP MV/CON IMP MV/CON IMP MV/CON PLT PLT PLT 3 MOS SUS 6 MOS SUS OF D 148 TAMPERED SEALING WIRE 1 MO SUS OF DL OF DL DL O 1,000.00 1,000.00 1,000.00 6 MOS SUS D 3 MOS SUS DL DL REV. OF DL 147 TAMPERED TAXIMETER SEAL 2,500.00 3,000.00 5,000.00 O REV OF FRAN. 084 TAMPERED/MARKED PLATES O 300.00 300.00 300.00 090 TAMPERED/MARKED STICKERS O 300.00 300.00 300.00 TAMPERING OF OR/CR/CPC & OTHER 5,000.00 5,000.00 5,000.00 DOCUMENTS 094 O (SPURIOUS DOCUMENTS) - MMDA Reg. No. 97 IMP MV 24 – 004 IMP MV 24 HRS HRS IMP MV 24 HRS TAMPERING OF OR/CR/CPC & OTHER 1,000.00 1,000.00 1,000.00 DOCUMENTS A094 D (SPURIOUS DOCUMENTS) - MMDA Reg. No. 97 6 MOS SUS – 004 3 MOS SUS DL DL REV OF DL TOURIST DRIVING MV UNREGISTERED IN 077 D PHIL. 1,500.00 1,500.00 1,500.00

FINES/PENALTIES

CODE VIOLATION OFFENSE FREQUENCY 1ST 2ND 3RD TOWING FEE STALLED/ILLEGALLY 1203 D PARKED (HEAVY VEHICLES) 4,500.00 4,500.00 4,500.00 TOWING FEE STALLED/ILLEGALLY 1202 D PARKED (MEDIUM VEHICLES) 2,500.00 2,500.00 2,500.00 TOWING FEE STALLED/ILLEGALLY 1201 D PARKED (LIGHT VEHICLES) 1,500.00 1,500.00 1,500.00 013 TRICYCLE BAN D 100.00 100.00 100.00 007 TRUCK BAN D 500.00 500.00 500.00 TRUCK BAN (as of August 1, 2014) (MMDA Res# D 2,000.00 2,000.00 2,000.00 221 14-14 Series of 2014) 3RD OFFENSE - 1 year suspension

UNAUTHORIZED BELL/SIREN/EXHAUST 600.00 600.00 600.00 123 O WHISTLE CON CON CON BELL/SIREN BELL/SIREN BELL/SIREN UNAUTHORIZED FOR HIRE PLATES ON 086 O PRIVATE MV 1,500.00 1,500.00 1,500.00 UNAUTHORIZED CHANGE OF 076 O COLOR/CONFIGURATION 500.00 500.00 500.00 UNAUTHORIZED COMML/BUSS/TRADE 113 O NAME (TX) 375.00 375.00 375.00 085 UNAUTHORIZED IMPROVISED PLATES O 150.00 150.00 150.00 UNAUTHORIZED "A,B OR C" TAGS/ PRINTS, O 1,000.00 1,000.00 1,000.00 217 ( as of December 17, 2012) (MC 14 Series of 2012) IMP OF MV IMP OF MV IMP OF MV UNAUTHORIZED CHANGE OF 218 DESIGNATION O 500.00 500.00 500.00 ( as of December 17, 2012) (MC 14 Series of 2012) O 500.00 500.00 500.00 143 UNDERCHARGING (W/ CONDUCTOR) 500.00 500.00 500.00 C 1 MO SUS 1 MOS SUS OF OF CL CL 500.00 500.00 500.00 D 1 MO SUS 1 MO SUS OF 142 UNDERCHARGING (W/O CONDUCTOR) OF DL DL O 500.00 500.00 500.00

UNDUE PREFERENCE/UNJUST 500.00 500.00 500.00 028 D DISCRIMINATION 1 MO SUS 1 MO SUS OF 1 MO SUS OF DL OF DL DL UNIFIED VEHICLE VOLUME REDUCTION 176 D PROGRAM 300.00 300.00 300.00 UNIFIED VEHICLE VOLUME REDUCTION 176A PROGRAM - IMPROVISED CONDUCTION D STICKER 300.00 300.00 300.00 UNIFIED VEHICLE VOLUME REDUCTION 176C D PROGRAM - CONDUCTION STICKER 300.00 300.00 300.00 064 UNLICENSED CONDUCTOR C 300.00 300.00 300.00 A068 UNREGISTERED MOTOR VEHICLE D 450.00 450.00 450.00 068A UNREGISTERED MOTOR VEHICLE O 450.00 450.00 450.00 UNREGISTERED SUBS/REPLACEMENT 500.00 500.00 500.00 075 D ENGINE IMP OF MV IMP OF MV IMP OF MV

FINES/PENALTIES

CODE VIOLATION OFFENSE FREQUENCY 1ST 2ND 3RD

180 UNSAFE LOAD/CARGO D 150.00 150.00 150.00 10,000.00 067 USING MV IN COMMISSION OF CRIME D REV. OF DL 130 VIOLATION OF COLOR SCHEME O 375.00 375.00 375.00 VIOLATION OF COMMEMORATIVE PLATE 091 O RULES & REGULATIONS 5,000.00 5,000.00 5,000.00

Legend: For justification of suspension refer to * MC04-S 1995 ** With seminar Apprehension prior to 8/16/2011 and *** below (w/ seminar)

Note: Three (3) or more violations (w/ seminar)

TRAFFIC ADJUDDDICATION OFFICE

Traffic Adjudication Division (TAD)– hears written complaints filed by contesting motorists who were apprehended for violating one or more traffic regulations and were issued Uniform Ordinance Violation Receipt by the Traffic Constables. The Head of TAD exercises overall supervision and control over the personnel of the Division and supervises hearings and approves the resolutions conducted by the Subordinate Attorneys. The Reviewing Officer reviews draft resolutions prepared by the Hearing Officer before the approval by the Head of TAD while the Hearing Officers conducts hearing and resolves contested affic violations. They also render advice to walk-in clients and documents the verification process.

I. Definition of Terms and Acronyms

1. MRES/ Validation Slip or Clearance or Metro Road Safety System, contains the traffic apprehensions and violations pertaining to drivers and motor vehicles;

2. TDO- Traffic Discipline Office

3. Traffic Adjudication Division (TAD)- is located at the 4th floor, MMDA Building, Orense St. corner EDSA, Guadalupe Nuevo, Makati City, Metro Manila. Filling of complaints, securing resolutions, hearing on contest are held at the TAD hearing rooms located at the 4th floor.

4. Traffic Apprehension - shall refer to the citation of the driver and /or motor vehicles performed by MMDA Traffic Enforcers and/or its deputized traffic enforcers due to infractions/violations of rules and regulations promulgate by the LTO, DOTC, and/or LGU’s as well as the laws duly passed by the Congress of the Philippines in connection with the operation of the motor vehicles, registration and franchising of motor vehicles, licensing of drivers including those regulating the conduct of driver’s while plying the thoroughfares of Metropolitan Manila;

5. Ordinance Violation Receipt (OVR)/Traffic Violations Receipt (TVR) -OVR or its forerunner, TVR refers to traffic citation ticket issued by the MMDA Traffic Enforcers or its deputized Agents;

6. Traffic Ticket Management Division (TTMD) also known as Redemption Center or Redemption- Data Center is a one floor building fronting the MMDA edifice, located at Orense St. cor. EDSA, Guadalupe Nuevo, Makati City, Metro Manila where MRES and Verification Slip/Clearance may be secured.

7. OR - Official Receipt

8. CR - Certificate of Registration

9. CPC - Certificate of Public Conveyance

10. MV - Motor Vehicle

11. DL - Drivers License

II. General Information about the Agency and the Selected Areas of Operation

The TAD hears written complaints filed by contesting motorists who were apprehended for violating one or more traffic regulations and were issued traffic violation receipt (OVR or TVR) by the traffic enforcers. The procedure for filing of their complaints is stated herein below.

III. Organization and Responsibilities

Traffic Adjudication Head a) Exercise overall supervision and control over the personnel of the Group/Division b) Supervises TAD hearing and approved TAD resolution conducted by the Subordinate Attorneys

Reviewing Officer a) Review draft resolutions prepared by the hearing officer before the approval of the Head of the Division

Hearing Officer a) Conducts hearing and resolve contested traffic violations b) Render advice to walk-in clients c) Documents verification

TAD ORGANIZATIONAL CHART

Atty. Joseph C. Salud Head

Atty.Cesar Ona Jr. Attorney V

Atty. Expedito Agustin Attorney IV

Atty. Clarence Atty. Katrina Mr. Angelito Eclar Ivy Olores Bautista Attorney III Attorney III Legal Officer

IV. Duties and Responsibilities

Traffic Adjudication Head a) Exercise overall supervision and control over the personnel of the Group/Division

b) Supervises hearing and reviews conducted by the Subordinate Attorneys

c) Renders legal opinions/comments on the matters referred by other unit and complainants

d) Revised or modifies proposed rules for submission to Chairman/General Manager for final approval

e) Reviews incoming memorandum and formulate outgoing complaints/memo

f) Perform such other functions as may be assigned b y the Chairman including attendance at the seminar, meetings, etc.

Reviewing Officer a) Review draft resolutions prepared by the hearing officer before the approval of the Head of the Division

Hearing Officer a) Hear and resolve contested traffic violations

b) Render advice to walk-in clients

c) Documents verification

d) Conducts Preliminary Investigation

e) Performs duties as maybe assigned by Supervisor

f) Prepare letters, memo, referrals, briefs legal documents and pleadings, and all other reports g) Conduct legislative and legal research in preparation of legal opinions/comments, IRR Guidelines/ Regulations/Eos/Aos

h) Conducts investigation on admin complaints filed/indorsed before the LLAS

V. Operational Control and Supervision

a) Contests shall pertain to traffic apprehensions of drivers and/or their motor vehicles performed by MMDA traffic constables and/or MMDA deputized traffic agents/enforcers due to infractions/violations of rules and regulations promulgated by the LTO, DOTC, LTFRB, and/or the LGUs as well as the laws duly passed by the Congress of the Philippines in connection with operation of motor vehicles, registration and franchising of motor vehicles, licensing of drivers including those regulating the conduct of driver’s while plying the thoroughfares of Metropolitan Manila.

b) Issues that dwell on the conduct of MMDA traffic constables and MMDA deputized agents during the apprehension (manner of apprehension), if any, shall be outside the scope of a contest filed with the Traffic Adjudication Division and shall be the subject of a separate administrative complaint lodged in the appropriate department. c) All contests shall be commenced by filing a complaint personally or through a duly-designated representative at the Traffic Adjudication Division (TAD) of the MMDA within seven (7) working days from date of apprehension. d) To facilitate the filing of complaints, pre-numbered fill-in-the-blank forms (complaint pro-forma) shall be available at the office of the Traffic Adjudication Division (TAD); e) MRES/ Verification slip must first be secured from the TVR Management Division (Redemption Center) and submitted to the TAD together with the required documents. MRES/Validation Slip or Clearance – or Metro Road Safety System, contains the traffic apprehensions and violations pertaining to drivers and motor vehicles. No complaint shall be entertained without the requisite MRES from the Redemption Center. f) The Head of the TAD may designate a TAD Attorney who shall supervise receipt of complaints including submission of required documents, scheduling of cases, sending of summons to Traffic Constables, raffle and assignment of cases, recording and tracking of cases and other related administrative functions. The said Attorney shall supervise the Receiving Clerk and the Summons Clerk. g) Complaints involving impounded Motor Vehicles (actual or technical) referred to the TAD for adjudication on factual issues must be scheduled for hearing as soon as practicable.

VI. Operating Procedures

MMDA Policy for drivers/MV to clear violations (interconnectivity with LTO)

 Person desiring to contest violations

Secure clearance Filling of Complaint Verification (TTMD) Set for Hearing

Execute Proforma complaint and Execute Proforma complaint and Receiving clerk record particular of prepare required documents prepare required documents complaint in the logbook and date of hearing

Resolution Summons to Traffic Enforcers Hearing The summon Clerk issues summons Hearing officer prepares resolution Be ready with original documents to to the traffic Enforcers thru the hearing for inspection Traffic Discipline Office

Approval of Resolution Release of Resolution Review Review of Resolution by Reviewing Approval by the Head of the TAD Officer Accounting Motion for If resolution Treasury Reconsideration clears Pay Violation violations

Redemption/ Recording of Payment and/or clearing of violation on record

 Adjudication/Contest Traffic Violations

DRIVER VERIFICATION AND TRAFFIC TREASURY PROCESSING ADJUDICATION OPERATIONS SERVICE DIVISION

1) Driver Presents TVR and other pertinent 2) Verification 3) Sets hearing documents a) Current and Old 4) Prepares and a)Photocopy of lapsed cases releases resolution Drivers License (DL) b) Print Result b) Photocopy of T OR/CR TOS A c) Fill up Clearance and verification form D

4) Records/Encodes 5) Receives Resolution Resolution to MMRRES ( if for payment Driver is advice to proceed to cashier)

6)Receives Payment per Resolution

8)Receives copy of 7) Validates payment resolutions, and and Releases confiscated item, if any confiscated iten, if any

A. Filing of Complaints

Complaints on all traffic violations shall be filed with the Receiving Clerk attaching thereto all the required documents as follows:

a. For Private Motor Vehicles:

› Photocopy of Driver’s License and Driver’s License Receipt;

› Photocopy of MV Certificate of Registration (CR) and Official Receipt (OR);

› Photocopy of Traffic Violation Receipt (TVR);

› MRES/Verification and Clearance Slip from the TTMD (Redemption);

› Duly-notarized Authorization/Special Power of Attorney in case of representatives;

› Other supporting documents as may be required.

b. For Public Utility Vehicles:

› Photocopy of Driver’s License and Driver’s License Receipt;

› Photocopy of MV Certificate of Registration (CR) and Official Receipt (OR);

› Photocopy of Traffic Violation Receipt (TVR);

› Photocopy of Certificate of Public Convenience and LTFRB Decision;

› MRES/Verification and Clearance Slip from the TTMD (Redemption);

› Photocopy of Certificate of Public Convenience and LTFRB Decision;

› Duly-notarized Authorization/Special Power of Attorney, in case of representatives;

› Other supporting documents as may be required;

› Franchise / Unit Verification.

 The Receiving Clerk shall forward the case to the TAD Attorney designated for the purpose for evaluation as to timeliness and sufficiency of the complaint, including the submission of the above-noted documents as well as other supporting documents. He/she shall advise the complainant and/or representative to bring the originals of the documents during the hearing for inspection and comparison with photo-copies as well as other documents that may be required or desirable to his complaint, during the scheduled hearing.

 Incomplete complaints or those that lack the documents stated-above will not be admitted for filing. Complainants filing through representative/s without the requisite Authorization/Special Power of Attorney, or Secretary’s Certificate/Board Resolution, in case of corporations, likewise will not be admitted for filing;

 If it appears that the complaint and supporting documents are in order, the designated Attorney will return the record of the case to the Receiving Clerk who will record the complaint in the Log Book and inform the complainant/representative of the date and time of the scheduled hearing. The initial hearing of the case will be set not later than seven (7) working days from filing of the complaint, unless the situation warrants a longer period.

 The Receiving Clerk shall then forward the case to the Summons Clerk immediately for the preparation of the corresponding summons.

B. Summons

 The Summons Clerk shall prepare the summons to the Traffic Constables concerned and transmit the same within the day, if practicable, to the Administrative Division of the Traffic Discipline Office (TDO). If the time of filing of complaint will not permit delivery of summons to the TDO Administrative Division within the day, transmittal of the summons must be done on the first hour of the following work-day.

 A duplicate summon shall be forwarded to the MMDA Metro Base for verbal notification to the apprehending Officer concerned;

 The TDO Administrative Division and the Metro Base shall make a return to TAD of the proof of service of Summons within three (3) days from receipt thereof.

C. Handling of Complaints

 Except otherwise provided herein, all contested cases shall be distributed among Hearing Officers through the conduct of raffle

 Schedule of raffled cases shall be posted at the office of the Traffic Adjudication Division for reference of complainants

D. Hearing of Cases

 The Hearing Officer shall proceed with the hearing if both parties are present. If the Apprehending Officer is absent, the hearing will; be re- scheduled. If on the re-scheduled date the latter I still absent, the hearing shall proceed ex-parte

 In cases wherein the presence of the Apprehending Traffic Officers is not required, complainants must submit necessary documents needed in the resolution of the case.

 If there is a need for another hearing, the complainant is directed back to the Receiving Section for re-scheduling of hearing.

 The Hearing Officer shall render his decision on the complaint, forwarded to the hearing officer and thereafter to the Head of TAD for the latter’s approval.

 The Hearing officer shall sign the resolution, which shall be pre-numbered for control purposes

E. Releasing of Resolution

 All resolutions shall be released by the TAD to the complainant.

 All resolutions are recorded

F. Filing of Motion for Reconsideration/Appeals

 In case the Apprehended Driver/Protestant is not satisfied with the TAD Resolution, the Right to Due Process of Law guaranteed confers to him the Right to Appeal to the Office of the Chairman.

 The MMDA Chairman or his duly authorized representative shall be the final authority to resolve/decide on TAD appealed cases.

VII. Appendices:

VIOLATIONS

ALLOWING ANOTHER PERSON TO USE DRIVERS DRIVING WHILE USING CELLULAR PHONE / HANDSET LICENSE RADIO

ALLOWING ANOTHER TO USE COMML / BUSS. NAME DRIVING WITH REVOKED DRIVERS LICENSE ALLOWING IMPROPERLY LIC / UNLIC PERSON TO DRIVING WITH SUSPENDED DRIVERS LICENSE DRIVE ALLOWING PASSENGER ON TOP OF VEHICLE DRIVING WITHOUT LICENSE

**ARROGANCE / DISCOURTESY (w/ seminar) EDSA MINIBUS BAN EMPLOYING DISCOURTEOUS / ARROGANT DRIVER / BAN ON RIGHT-HAND DRIVE MV CONDUCTOR (w/seminar) BREACH OF FRANCHISE CONDITIONS Excess Passenger / Cargo BROKEN SEALING WIRE EXTENDING LOAD WITHOUT PERMIT BROKEN TAXIMETER SEAL FAILURE TO CARRY EWD BUS / PUJ LANE ORDINANCE Failure to Comply with LTFRB MC 2011-004 BUS / PUJ Lane Ordinance along Commonwealth(Pvt. Veh.) Physical App. MMDA Reg. No. 11-001 Series of FAILURE TO DIM HEADLIGHTS 2011 FAILURE TO DISPLAY THE REGULAR PLATE (w/comm. CARRYING RED LIGHTS INFRONT OF MV Plate) COLORED / TINTED / PAINTED WINSHIELD / WIND FAILURE TO GIVE PROPER SIGNAL GLASS FAILURE TO GIVE WAY TO OVERTAKING MOTOR COLORUM OPERATION (CARGO VEHICLE) VEHICLE COLORUM OPERATION (CARGO VEHICLE) FAILURE TO INSTALL EWD COLORUM OPERATION (PASSENGER) - MMDA Reg. FAILURE TO PAINT AUTHORIZED ROUTE No. 97 - 004 COLORUM OPERATION (PASSENGER) - MMDA Reg. FAILURE TO PROVIDE LIGHT ON TAXI METER No. 97 - 004 CR / OR NOT CARRIED FAILURE TO RETROFIT CUTTING AN OVERTAKEN VEHICLE FAILURE TO SIGN DRIVERS LICENSE FAILURE TO STOP MOTOR AND NOTCH HANDBRAKE OF DEFECTIVE BRAKES MOTOR WHEN UNATTENDED FAILURE TO STOP BEFORE THROUGH HW / RR DEFECTIVE EQUIPMENT CROSSING DEFECTIVE / BROKEN WINDSHIELD FAILURE TO USE SEATBELT

DELINQUENT / INVALID REGISTRATION FAILURE TO YIELD RIGHT OF WAY

DELINQUENT / INVALID REGISTRATION FAKE DRIVER'S LICENSE / SPURIOUS DRIVER'S LICENSE

DETACHED / IMPROPER / TEMPORARY SIGNBOARD FAKE ID / PERMIT

DIM-COLORED LIGHTS (FOR HIRE) FAKE NUMBER PLATES

DIRTY / UNCARED FOR PLATES FAKE STICKERS

DIRTY / UNSANITARY EQUIPMENT FAKE TAGS

DIRTY / UNSIGHTLY / DILAPIDATED MOTOR VEHICLE FAKE /ALTERED TAXIMETER SEAL

DISREGARDING TRAFFIC SIGNS FAKE / ALTERED SEALING WIRE DOUBLE LICENSE FAST / DEFECT / NON-OPER / TAMPERED TAXI METER

Drag Racing / Speed Contest – PARANAQUE MMDA MC FLAGGED UP METER No. 14-11

Drag Racing / Speed Contest – PASAY MMDA MC No. For No Contact along Commonwealth (BUS / PUJ Lane 14-11 Ordinance) MMDA Reg. No. 11-001 Series of 2011

For No Contact along Commonwealth (Illegal Parking)MMDA Dress Code for Riders (Slippers) Reg. No. 11-001 Series of 2011

DRIVING AGAINST TRAFFIC HITCHING

DRIVING IN A PLACE NOT FOR TRAFFIC ILLEGAL DISPLAY OF SIGNBOARD

ILLEGAL OR UNAUTHORIZED COUNTERFLOW - MMDA DRIVING IN SLEEVELESS SHIRT Reg. No. 97 - 003

DRIVING IN SLIPPERS ILLEGAL OVERTAKING

DRIVING UNDER INFLUENCE OF DRUGS ILLEGAL TRANSFER OF PLATES / TAGS / STICKERS

DRIVING UNDER INFLUENCE OF LIQUOR NO PLATE LIGHTS

DRIVING W /DEL / INVAL / INEFFECTUAL DL NO REAR VIEW MIRROR

Illegal Parking Physical Apprehension NO RED FLAG / LIGHTS ON PROJECTING LOAD

MMDA Reg. No. 11-001 Series of 2011 NO RED REAR LIGHTS

*ILLEGAL PARKING (NOT TOWED) NO SPARE TIRE

*ILLEGAL PARKING (TOWED) NO STICKER

ILLEGAL TURNING NO TAIL GATE

ILLEGAL / UNSAFE TOWING NO DRIVERS UNIFORM

IMPROPER/ DEFECTIVE HORN / SIGNALING DEVICE NO TAXI METER

IMPROPER PAINTING OF AUTHORIZED ROUTE NO / CUT MUFFLER

IMPROPERLY DISPLAYED PLATES NO / DEFECTIVE HANDBRAKE

INCONSPICOUSLY DISPLAYED PLATES NO / DEFECTIVE TAILIGHTS

INCREASING SPEED WHEN OVERTAKEN NO / DEFECTIVE WINDSHIELD WIPER

INSTALLATION OF JALOUSIES ( FOR HIRE) NO / DEFECTIVE WIPER

INSTALLING AIRCON W/O AUTHORITY (TX) NON-ISSUANCE OF FARE TICKET (PUB)

INVOLVED IN ACCIDENT OBSTRUCTION ORGANIZED BUS ROUTE : Vehicles in excess of time limit Jaywalking Ordinace No. 1 Series of 1995 prescribed for loading / unloading of passengers and / or goods. ORGANIZED BUS ROUTE : Ignoring interval timer where Jogging Lane Marikina there are timers installed.

ORGANIZED BUS ROUTE : Defacing / Marking writing on the JOINED / RECONNECTED SEALING WIRE queue card.

LACK OF ARMORED VEHICLE MARKINGS OLD METER / TRANSMISSION / TRIPLEX SEAL

*LOADING / UNLOADING IN PROHIBITED ZONE OPEN DOOR (W/CONDUCTOR) LOOSE TRIPLEX SEAL OPEN DOOR (W/O CONDUCTOR)

MODIFIED BUS STOP SEGREGATION SCHEME OPERATING MV W/O LICENSED DRIVER

Motorcycle Lane (EDSA) - MMDA Res. No. 1 Series 2012 OPERATING ON CONTRACTUAL BASIS Motorcycle Ordinance Marikina No. 43 *OUT OF LINE OPERATION - MMDA Reg. No. 97 - 004

MV W /METALLIC TIRES OVERCHARGING (W/CONDUCTOR)

NO BRAKE LIGHTS OVERCHARGING (W/O CONDUCTOR)

NO BUSINESS / TRADE NAME (PRIVATE) OVERLOADING

NO CANVAS COVER OVERLOADING (EXCESS 100KG ON PASS TRUCK)

NO CAPACITY MARKINGS OVERLOADING (SEC.9 R. A. 4136)

OVERLOADING OF PASS THAN REG. CAPACITY W/O MMDA Reg. No. 11-001 Series of 2011 CONDUCTOR

No Contact Loading / Unloading in Prohibited Zone OVERLOADING ON TOP OF TRUCK (20 KG/80.M)

No Contact Open Door - (1 door only) OVERNIGHT PARKING

MMDA Reg. No. 04-003 Series of 2004 ***Overspeeding Macapagal Ave MMDA MC No. 14-11

No Contact Open Door - (2 door) Overspeeding Physical Apprehension MMDA MC No. 14-11 MMDA Reg. No. 04-003 Series of 2004 Motorcyle Lane Commonwealth

No Contact Overspeeding Motorcyle Lane Macapagal

MMDA Reg. No. 11-001 Series of 2011 OVERTAKING AT NO OVERTAKING ZONE

MMDA Reg. No. 11-001 Series of 2011 UNREGISTERED MOTOR VEHICLE

NO FARE MATRIX UNSAFE LOAD / CARGO

NO INTERIOR LIGHT USING MV IN COMMISSION OF CRIME

NO NAME OF OWNER / OPERATOR (TX) TOURIST DRIVING MV UNREGISTERED IN PHIL

NO NOT FOR HIRE SIGN TRICYCLE BAN NO OWNER / BUSINESS NAME / ADDRESS (FOR TRUCK BAN HIRE)

OVERTAKING AT RAILWAY GRADE CROSSING UNAUTHORIZED BELL / SIREN / EXHAUST WHISTLE

OVERTAKING AT UNSAFE DISTANCE UNAUTHORIZED FOR HIRE PLATES ON PRIVATE MV

OVERTAKING UPON A CURVE UNAUTHORIZED IMPROVISED PLATES

PAINTING OF UNAUTHORIZED ROUTE UNDERCHARGING (W/O CONDUCTOR)

PASSENGERS ON RUNNING / STEP BRD / UNDUE PREFERENCE / UNJUST DISCRIMINATION MUDGUARD

PLATES DIFFERENT FROM BODY NUMBER UNIFIED VEHICLE VOLUME REDUCTION PROGRAM

PLATES NOT FIRMLY ATTACHED / VISIBLE UNLICENSED CONDUCTOR PRIVATE VEHICLE USING YELLOW LANE UNREGISTERED MOTOR VEHICLE BUS / PUJ LANE ORDINANCE ( as of July 12, 2012) (MC 08 - *RECKLESS DRIVING 12) **Reckless Driving - PASAY & PARANQUE (w/seminar) BUSES WITH DEFECTIVE DOORS ( as of July 12, 2012) (MC MMDA MC No. 14-11 08 - 12)

*REFUSAL TO CONVEY PASSENGER TO DESTN / BUS SEGREGATION SCHEME ( as of July 12, 2012) (MC 08 TRIPCUTTING TX - 12) *REFUSAL TO CONVEY PASSENGER TO DESTN / Marikina City Ordinance TRIPCUTTING PUV OPEN DOOR (W/O CONDUCTOR) ( as of July 12, 2012) (MC REFUSAL TO RENDER SERVICE TO PUBLIC (TX) 08 - 12)

OPEN DOOR (W/CONDUCTOR) ( as of July 12, 2012) (MC REVOKED CERT OF REGISTRATION 08 - 12)

TOWING FEE STALLED / ILLEGALLY PARKED (LIGHT Roof Tagging MMDA Resolution 11-02 series of 2011 VEHICLES) *LOADING / UNLOADING IN PROHIBITED ZONE ( as of July SATURDAY TRAFFIC SCHEME 12, 2012) (MC 08 - 12) SMOKE BELCHING VIOLATION OF COLOR SCHEME SPORTING DAZZLING HEADLIGHTS NEON LIGHTS VIOLATION OF COMMEMORATIVE PLATE RULES & BROKEN LENS REGULATIONS STAINLESS / NICKLE / CHROME PLATED, SHINY Speed Limit - PASAY & PARANAQUE (Macapagal Ave.) VEHICLE PARTS MMDA MC No. 14-11 TOWING FEE STALLED / ILLEGALLY PARKED (HEAVY STALLED VEHICLE VEHICLES) TOWING FEE STALLED / ILLEGALLY PARKED (MEDIUM STEREO BAN VEHICLES) TAMPERING OF OR / CR / CPC & OTHER DOCUMENTS SUSPENDED CERT OF REGISTRATION (SPURIOUS DOCUMENTS) - MMDA Reg. No. 97 - 004 TAMPERING OF OR / CR / CPC & OTHER DOCUMENTS TAMPERED SEALING WIRE (SPURIOUS DOCUMENTS) - MMDA Reg. No. 97 - 004 TAMPERED TAXIMETER SEAL TAMPERED / MARKED STICKERS TAMPERED / MARKED PLATES

`

TOS

TRAFFIC EDUCATION DIVISION

This Manual covers the Training and Education Policies of the Traffic Education Division for Traffic Constables, drivers and other road users. This serves as guidelines in the operational aspects of the office as it implements the education component of MMDA’s Traffic Management mandate.

II. SCOPE OF OPERATIONS MANUAL

To define and specify the duties, responsibilities and main activities carried out by the Authority’s Traffic Education Division.

1.1 CONTENTS A. Purpose and Scope B. Definition of Terms C. Responsibilities D. Job Requirements E. Human Resource F. Records G. Appendices

1.2 SYSTEM OF AMENDMENT AND REVISION, DISTRIBUTION

Amendments are always dependent on the directive / instruction of the management, There are also, as necessary, amendments by warrants of field operation situations. Most of the amendments are based on the administrative or operational issuances and are anchored on improvements to enhance process and to clarify/address recent/current concerns or issues. These improvements/changes are relayed/cited to target audience in meetings or other means of verification such as reports, letters etc.

However, there are exemptions to established procedures on a case to case basis. These basically are the by-passing of several procedures or requirements. The amendments are all under the wings of accommodation or special consideration accorded to the organization requesting service from the MMDA. The directive to waive the normal course of undertakings, like concerns in training fees, reduction on training days and the like, come in forms of management’s notations on the customer/s clients’ letter request or passed on through SMS/texts.

2. DEFINITION OF TERMS / ACRONYMS AAR - After Activity Report AGMO - Assistant General Manager for Operations AR - Attendance Record CA - Certificate of Attendance CAU - Complaints and Action Unit DBM - Department of Budget and Management DTDO - Director, Traffic Discipline Office LGU - Local Government Unit MM - Metro Manila OO - Office Order OC - Office of the Chairman PC - Private Companies TA - Traffic Auxiliary TAB - Traffic Adjudication Board TC - Traffic Constable TD - Training Design TDO - Traffic Discipline Office TE - Traffic Enforcer TED - Traffic Education Division TO - Traffic Officer UOVR - Uniform Ordinance Violation Receipt

3. GENERAL INFORMATION ABOUT THE AGENCY AND THE SELECTED AREAS OF OPERATION

The law mandates the MMDA to formulate, coordinate and monitor policies, standard programs and projects to rationalize the existing transport operations, infrastructure requirements, the use of thoroughfare, and promotions of safe and convenient movement of persons and goods; provision for the mass transport system and the institution of a system to regulate road users. Administration and implementation of all traffic enforcement operations, traffic engineering services and Traffic Education Programs, including the institution of a single ticketing system in Metropolitan Manila.

4. ORGANIZATION AND RESPONSIBILITIES (Indicates the Structured Duties and Responsibilities)

 Develop, maintain and implement a comprehensive education and information program for all traffic elements in Metro Manila such as: Traffic Enforcers, drivers /motorists, pedestrians, commuters and the general public.

 Formulate and develop modules and programs of instructions for traffic education and information.

 Undertake the gathering of data and conducts researches on inputs to training program.

 Conduct lectures and seminars on land transport and traffic laws, ordinances, rules and regulation, road safety, defensive driving and related matters for training driver and/or upon requests of the transport services and private entities.

4.1 JOB REQUIREMENTS

4.1.1 General To develop training programs that will improve traffic enforcement, traffic direction and control that will reduce traffic violations and uphold road safety. 4.1.2 Target and Goals  To professionalize and continuously upgrade the competence level of TE by providing first-rate capability-building programs programs/courses designed to develop a new breed of respectable, productive and committed public servants. (Taken from Traffic Academy Student Handbook-MMDA Resolution No. 04-07 Series of 2004)

 To undertake a continuing program of education that will produce a more effective and motivated traffic management workforce and

 To enhance values of TE and drivers to develop a more positive driver- enforcer relationship and promote good behavior on the road.

 To undertake awareness seminar/workshop for drivers on the traffic laws, rules and regulations, and ordinances being implemented by MMDA and LGU within Metro Manila.

 To conduct safety education seminars to road users that encourage compliance to road rules with a focus on personal safety.

 To appropriately respond to inquiries and other services required of walk- in clients such as students, drivers and other road users.

 To represent the Authority in Road/ transport fora to provide updates on the Authority’s current operation thrusts and get inputs from other agencies to enhance MMDA’s road safety undertakings. Thus maintain networking linkages.

 To provide reach out activities on Traffic Management on road safety education training services to organizations outside MM to sustain knowledge and skills sharing thrust of MMDA.

4.2 HUMAN RESOURCE

 Traffic education functions / services, as one of the three (3) pillars of Traffic Management (TM), are carried out by 6 (six) permanent and four (4) job order personnel.

 The unit has ten (10) positions approved by DBM

Composition of the MMDA TDO / Traffic Education Division

1. (1) Development Management Officer V 2. (1) Development Management Officer IV 3. (3) Information Officer III 4. (1) Information Officer II 5. (1) Information Officer I 6. (2) Computer Operator II 7. (1) Artist Illustrator I

5. OPERATIONAL CONTROL AND OPERATION (Describes the Powers of Authority, Supervisory and Operational Controls)

Implements the education component of MMDA’s traffic management mandate; Designs various training programs for MMDA traffic enforcers, enforcers from LGU, and company/organization drivers, walk-in researchers/road users and drivers with more than 3 unsettled apprehensions.

6. OPERATING PROCEDURES (Describes the Step by Step Procedures and Work)

6.1 Training / Orientation

6.1.1Traffic Constables / Enforcers (TDO / LGU)

Pre – training

 Receive letter - request and endorsement from OC, AGMO and / or DTDO.

 Evaluate would be- participants in the training and coordinate the training to the concerned proponent through a scoping meeting.

 Determine training needs of the group and prepare training design, module and Program of Instruction (Newly Hired Traffic Auxiliary for existing Traffic Constables, Local Government Units’ Traffic Enforcers, Tow Trucks personnel, Drivers, Students, Construction personnel).

 Coordinate and arrange for the necessary administrative, financial and other training provisions to ensure orderly and smooth conduct of the Program.

 Coordinate with Resource Speakers (internal and external) the session/ teaching schedules/ transportation arrangement and or board and lodging details ( if necessary).

 Prepare the necessary guidelines/documents for the implementation and administration of the program (Travel Order / OO, SO, Locator Slips).

Program Implementation

 Require the participants to register (Registration Form TED – TDO Form No. 1).

 Conduct the actual implementation and administration of the TD.

 Administer tests (Traffic Officer’s Examination / or appropriate diagnostic tests) to determine knowledge gained from the training .

 Prepare and issue Certificate of Attendance.

Post – Training

 Process AAR.

 Prepare list of successful trainees and submit list to the office of the TDO – Director and Director, Administrative Service concerning newly hired TC training.

6.2 Apprehended / Erving Driver

 Receive Notice of Seminar from concerned Driver.

 Require the Driver to Register.

 Conduct actual training / seminar

 Conduct diagnostic exam for drivers with spot report and process the same.

 Prepare and issue Certificate of Attendance.

6.3 Road Safety Education Seminar for Drivers

Pre – training

 Receive letter request for seminar from the Requesting Party as endorsed by the office of either Chairman, AGM for Operations and TDO Executive Director.

 Coordinate and determine TD / needs for their drivers.

 Coordinate and arrange for the necessary administrative, financial and other training provision to ensure orderly and smooth conduct of the program.

Program Implementation  Require the driver to fill up Registration Form.

 Conduct the actual implementation and administration of the TD.

 Administer test to determine knowledge gained from the training.

Post – Training  Prepare and issue Certificate of Attendance.

 Prepare AAR.

6.4 Re –Training / Orientation of Organic Traffic Constable  Receive OO for the upgrading / re – orientation of TC.

 Determine the training need of the group and prepare the training. design / module (Program of instruction).

Program Implementation

 Require the participants to fill up Registration Form.

 Conduct the actual implementation and Administration of the TD.

 Administer Test to determine whether the TC is qualified to be issued UOVR.

Post – Training  Issuance of CA.

 Preparation of AAR.

6.5 Walk – in Road users / Researchers

Give assistance to student-researchers by way of briefing/presentation on MMDA thrusts and programs or granting interviews, on related MMDA concerns as a student course requirement and similar allied services to scheduled or walk-in clients

 Receive letter request from the concerned Researchers.

 Set for the actual schedule of the Interview.

 Direct refer to appropriate offices/ units.

7. CONTROL OF RECORDS AND DOCUMENTS

1. Office Order 2. Attendance / Registration Sheets 3. Participants Profiles 4. Record of Trainings Conducted 5. Evaluation Report of the Trainings Conducted 6. Letter / Requests for the Seminar 7. Certificate of Trainings

8. APPENDICES 1. Attendance Form No. 1 2. Certificate of Attendance Form No. 2

Operations Monitoring & Control Group (Metrobase)

Background :

What started of METROBASE as a Radio Communications Group in 2008, quickly evolved into being the wider public’s central source of general road information. MMDA fast-tracked its digitization by harnessing the power of technology, cost-efficient system applications, latest equipment, the internet, and mobile devices, using its own resources as well as through various partnerships with the private sector.

In January 2014, MMDA launched a new upgraded digitalized traffic control system for Metro Manila’s more than 400 signalized intersections, beginning with 85 priority intersections for the Phase I of the Project. Phase I also included a new and modern Metro Manila Communications & Command Center.

The new building’s oval-shaped structure symbolizing power, prestige and infinity signifies MMDA’s vision to be a powerful source of city information for efficient city management, and a prestigious Agency keen on continuously improving itself in adding more value to local government units, stakeholders and the Metro Manila citizenry through the infinite power of information technology for smarter planning, rapid response, enforcement of law, policy reforms and speedy resolutions.

The MMDA Communications and Command Center houses the following:

a. Road Safety Surveillance System

b. Wireless Communication System

c. Traffic Signal Control System

d. Radio Communications System

e. 136 Hotline

f. MMDA Traffic Mirror

g. MMDA Agila (Mobile Metrobase)

h. Digital Media Group

- MMDA Twitter

- MMDA Traffic Navigator & Accident Alerts

- Metro News, Facebook & e-Mails

- LED Boards

The Agency’s Metrobase hub exponentially transformed to becoming a dynamically active nerve center further strengthening MMDA as a coordinating and responsive Agency which monitors and responds to traffic flow, road incident, events and disaster management, all happening 24/7 in Metro Manila.

I. Functions

1. The METROBASE facilitates the execution of all operations of the agency and provides valuable information and coordination capability to other government agencies and partners.

2. It operates 24/7 and performs three primary functions: command and control, situational awareness and information management for its area of responsibility in order to successfully ensure the safety and security of the public.

3. The Metrobase is an invaluable tool providing operation unit heads and officials a professional and continuous “command and support node”, coordinating activities and enhancing operational effectiveness to achieve its program objectives.

II. Core Operations

1. Operations Group - monitors the daily traffic and oversees the efficient response operations for road accidents and breakdowns.

The two-way radio system is the primary means of communication of MMDA operations. It is controlled and operated by qualified Radio Operators providing 24/7 service.

The MMDA 136 Hotline. This 3-digit telephone number caters to inquiries, complaints and requests for assistance from the public. The group also gives live (on-air) traffic updates to radio stations. The Metrobase group monitors and coordinates traffic and road situations through the use of IP cameras for better traffic management. During disaster and emergency situations, Metrobase is tasked to be the center of operation in managing communications and information requirements that needs to be coordinated to various responding units.

2. Technical Group - maintains and manages traffic control devices, including traffic signals, CCTV cameras, radio communications and communication network (wireless and fiber optics) with improved technology which can integrate sub-systems of higher level functions in the future.

3. Information Services (Gathering and Dissemination) – ensures an efficient exchange of relevant, timely and accurate information between Metrobase, the MMDA’s field personnel, and road users, allowing them to make more informed decisions on their travels. Real-time traffic information is communicated through live tweets, postings on LED boards, the Traffic Navigator Application for smartphone users, facebook and Metro News.

Organizational Chart

Head

Administrative Staff

Digital Media Group Operations Group Technical Group

Alpha Team CCTV Team Twitter Team - Radio Comm - 136 Hotline, CP, Tel

Traffic Navigator Bravo Team Traffic Mirror - Radio Comm - 136 Hotline, CP, Tel

Metro News, Facebook, e-Mails Charlie Team Network Mgt. - Radio Comm. - - 136 Hotline, CP, Tel.

Organizational Chart

Milagros Y. Silvestre Director II/Head

Administrative Staff

Digital Media Group Operations Group Technical Group Goddes Hope O. Libiran Rodolfo Calpito Engr. Freid Rick Turingan Ria Anne S. Rubia Reynaldo Dumol

Alpha Team Twitter Team - Radio Comm CCTV Team - 136 Hotline, CP, Tel

Traffic Navigator Bravo Team - Radio Comm Traffic Mirror - 136 Hotline, CP, Tel

Metro News, Facebook, e-Mails Charlie Team Network Mgt. - Radio Comm. - - 136 Hotline, CP, Tel.

Programs/Projects/Activites:

1. New Traffic Signalization System

While fulfilling the basic function of traffic management to improve traffic flow and travel time through new system and engineering installations, the new system is also set towards elevating to Mobility Movement in the future, through a comprehensive and integrated approach that improves not just vehicle movement, but also the overall networked movement of the people, good and services.

The new system has the capacity to continuously track traffic and monitor various control systems and future sub-systems real-time. Phase I focuses on traffic control systems which shall continuously control and monitor the traffic situation remotely. It can analyze and consolidate information for decision-making related to mobility, making it possible to improve road safety, optimize vehicle flow and pedestrian movement, reduce travel time and help mitigate environmental impacts.

The Phase I of the Project includes the installation of 85 signalized intersections. On-going are the Phase II and Phase III installations for 161 and 110 signalized intersections, respectively.

2. Road Safety Surveillance System and Wireless Communication System

Alongside to the establishment of the MMDA Command Center, a Surveillance System was installed with efficient network storage devices to allow the images to be stored and recalled when needed. A communication system providing quick and instant coordination has been established. A wireless communication backbone has been rolled throughout the metropolis as it would greatly decrease the cost and time budgeted in building an infrastructure for these IP surveillance equipments. The scalability of the system has been considered as this backbone shall also be used for various Intranet applications such as RFID applications, VOIP, Telemetry, Mobile Tracking through GPS badges and other future IP-based applications.

Since 2012, the Command Center continuously expanded the coverage of its network coverage through the addition of IP Cameras which were deployed along Commonwealth Avenue, EDSA, Aurora Blvd., España, Quezon Avenue, E. Rodriquez Avenue, Katipunan/C-5, Elliptical Road, Marcos Highway, etc. With the availability of Video Analytics, selected cameras were equipped with Speed Detection, License Plate Recognition, and Statistical Functions which have proven effective in its day to day operations.

Enhanced visual intelligence delivered to a centralized operations center via IP- based PTZ cameras strategically placed on major thoroughfares and intersections usually provide the initial infrastructure for larger integrated systems. Initially, these systems are used just for flow and incidence monitoring.

For motorists and commuters using the roads, there may also be some additional benefits, as our surveillance network gives motorists insight into traffic flow via real time traffic updates/advisories. LED boards along EDSA forms another link to the system, making use of the information to advise motorists of traffic incidents or related events.

3. Radio Communications System

The system is the major link to MMDA’s key personnel on field through handheld radios.

Radio Communication Group – receives reports from the ground enforcement and coordinates to concerned agencies/offices.

Communications Flow

During disaster and emergency situations, Metrobase is tasked to be the center of operation in managing communication and information requirements that needs to be coordinated to various responding units.

Radio Communications Equipment

4. MMDA 136 Hotline

The MMDA Hotline – receives/answers public concerns & complaints

5. MMDA Traffic Mirror

The latest technology-driven project of the Agency where everyone can view traffic cameras real-time.

6. MMDA Agila (Mobile Metrobase)

7. MMDA Twitter

Launched in August 2010, MMDA’s Twitter account has more than 2.3 M followers as of October 2015. The account is managed 24/7 by the members of the Twitter team which posts real-time updates of the traffic situation in the major roads of Metro Manila, including relevant advisories (accidents, road reblocking, etc) that affect traffic. MMDA’s Twitter also reposts contents from other Agencies (DPWH, LTO, LTFRB, PAGASA, PNP, and LGUs) regarding announcements related to traffic and flood management. Most importantly, the Twitter answers real-time inquiries from followers on MMDA-related concerns, especially accident reports and traffic updates.

Twitter

1. Posting from Internal Source (Traffic, Flood, Fire and other Road Incidents and its Updates)

Source (Metrobase/TDO/TEC/ Editing Posting Chairman)

2. Posting from External Source

Source (TriMedia/Other Verification of Details Getting Approval for Editing Posting Agencies/LGUs/Group Posting s)

3. Coordinating Accident / Flood Reports from External Source

Source Referral to Traffic (Twitter Users/FB/ Nav/Radio Operator Crafting of Advisory Posting MetroNews) for Verification

4. Replying to Tweets/Direct Messages (Traffic, Floods and other Road Incidents)

Acknowledge Valid Verify Data with Inquiries Metrobase Post Answer

5. Replying to Tweets/DM that need further Investigation.

Acknowledge Receipt Indeed Inquiries in the Replying to Sender Screen Inquiries of Valid Inquiries Complaint Sheet Forward to PCRMU once Action is forwarded by PCRMU

In terms of traffic updates and accidents, the major sources of information of the Twitter team are the reports from the radio operators and the actual CCTV feed of the roads in Metrobase. In other cases, reports are posted by Twitter users, Twitter news channels, or through the information from the MetroNews and Facebook team. In such instances, these details are coordinated with the Traffic Navigator team for posting of alerts on the applications and radio operators for verification and response. The clearing of accidents and other events on the road are also broadcasted through the twitter account.

8. MMDA Traffic Navigator/Accident Alerts

The MMDA Traffic Navigator web and smart phone application was launched in July 2011 and powered by TV5’s Interaksyon (via mutual agreement). The application provides real-time updates of the traffic situation in the major and selected roads in Metro Manila, offering a choice of line, system, and map view of the roads for easier reference for users. This system can be accessed through the installed application on smart phones or through its web counterpart(http://mmdatraffic.interaksyon.com/system-view.php)

In addition, the MMDA Accident Alerts app was launched in October 2014 which offers instant notifications for road accidents, events, and road words in Metro Manila and a comprehensive map of the advisories.

Traffic Navigator

1. Traffic Situation

Source: Edit Status once Metrobase Posting Traffic Situation has Changed Post Answer

2. Traffic Situation with Road works/Accidents.

Identify Reason for Verify Data with Edit Status once Traffic Click Traffic Status such Traffic Status Metrobase before Posting Situation has changed or the Posting Incident has been cleared

Similar to the Twitter’s policy, a dedicated team 24/7 handles the updating of the Traffic Navigator and Accident Alerts systems through real-time coordination with the Metrobase radio operators and CCTV team as internal sources. For external reports from social media, the Traffic Navigator and Accident Alerts team report the details to the radio operators for verification and response. As such, the clearing of accidents and events are also updated by the systems.

9. LED Boards

The LED team manages the contents uploaded on the gantries along EDSA, which include real-time traffic updates (sourced from Twitter and Navigator updates) and other related advisories on the road. LED also accommodates posting of materials from other government units. The team is managed by personnel from 6 AM to 10 PM.

LED Operations

1. Internal (Traffic/Flood/Typhoon)

Source: Metrobase Screening/Editing Posting

2. Internal Advisories (Reminders/Clarifications)

Source: Chairman Screening/Editing Posting

3. External Activities/Advisories

Source Agencies/LGUs/Other Approval Screening/Editing Posting Groups

10. Metro News, Facebook & eMails

The MetroNews is a newly created group whichis responsible for monitoring relevant external sources of information (e.g. from local government units, media, and the public), gathering news that might concern the Agency, coordinatingthem with Metrobase, and disseminating the information to proper MMDA personnel for instructions or appropriate action.

Similarly, the team also handles the email account of MMDA ([email protected]) and its Facebook account to address the concerns, inquiries, and more specifically complaints that are in need of proper investigation and evaluation by MMDA’s departments and operations.

The MMDA Facebook account has 249,235 followers to date, and posts non-time bound MMDA-materials about the Agency (i.e. Unlike in Twitter, the Facebook timelines of users do not reflect all real-time updates. As such, the MMDA Facebook limits its content posting to selected materials). It is also where public concerns are received and recorded, along with the MMDA email. The team is managed by personnel from 6 AM to 10 PM.

MetroNews

1. Dissemination of MMDA-Related News

Source Dissemination of TriMedia Message Verificationl

2. Referral of Reports from External Source

Source Referral to Traffic FB Users/ Kotong Navigator/Twitter/ Crafting of Advisory Posting Hotline Radio for Verification

Facebook

1. Posting

Source Posting Chairman/Top Editing (Authorized Admins) Officials

2. Replying to Messages or Comments (Traffic, Floods, Road Incidents)

Acknowledge Valid Consult Data with Inquiries Metrobase before Send a Reply Answering

3. Replying to Message or Comments (that need investigation/further action)

Acknowledgement of Include Inquiries into Get back to message once Screen Inquiries Valid Inquiries Complaint Sheet Forward to PCRMU appropriate action is forwarded by PCRMU

4. Replying to Sensitive Messages or Comments.

Acknowledge Receipt Consult replies with of Comments/ Supervisors Craft reply Final Editing Post Reply Inquiries

The MMDA Facebook account has 294,000 followers and posts non-time-bound MMDA-materials about the Agency (i.e. Unlike in Twitter, the Facebook timelines of users do not reflect all real-time updates. As such, the MMDA Facebook limits its content posting to selected materials). It is also where public concerns are received and recorded, along with the MMDA email. The team is managed by personnel from 6 AM to 10 PM.

11. Computer-Aided Dispatch System

CAD is an advanced Computer Aided Dispatch product for public safety including Police, Fire, Medical and other Emergency Response agencies to provide better, faster emergency services, by enabling the efficient management of response resources and effective data sharing between multiple agencies and regions.

The spatially enabled MMDA CAD solution provides insights that impact decision making processes, facilitating rapid response, enhancing efficiency and productivity, as well as improving service delivery. This solution empowers responding agencies by providing mission critical information and situational awareness through a state of the art, intuitive Common Operating Picture. It leverages the strengths and capabilities of desktop, web,and mobile technologies to seamlessly integrate the command center with the necessary response forces.

FLOOD CONTROL AND SEWERAGE MANAGEMENT OFFICE

I. INTRODUCTION

Metropolitan Manila Development Authority (MMDA) was created through Republic Act 7924. One of its scope of services is “ FLOOD CONTROL AND SEWERAGE MANAGEMENT which includes the formulation and implementation of policies, standards, program and projects for an integrated flood control, drainage and sewerage system,” However, while R.A. 7924 was enacted in 1995, it was only in July 9, 2002 with the signing of a Memorandum of Agreement that the agency took on the task of flood control from the Department of Public Works and Highways (DPWH). Nevertheless, the DPWH still involved in the constructing major flood control infrastructures particularly foreign funded projects in the metropolis.

II. VISION STATEMENT

The Overreaching goal of the plan is to make Metro Manila a flood resilient Metropolis.

To achieve this grand vision, MMDA should implement both flood mitigation and flood adaptation programs. Furthermore, the projects and activities in both programs may be structural or non-structural nature. For example, in flood mitigation- structural projects, may include the construction of new drainage systems, additional pumping stations and other related flood mitigation structure as well as maintenance of existing flood control structure and facilities. On the other hand, non- structural measures of flood mitigation would include but not limited to the following.

a. Flood forecasting,

b. Hydrological data gathering

c. Land use Management in the very high and high flood risk areas.

d. Watershed Conservation and Recovery including Reforestation.

e. On-site and Off-site Retention.

III. FLOOD CONTROL AND SEWERAGE MANAGEMENT

Metropolitan Manila is composed of sixteen (16) cities and one (1) municipality. It covers a total land area of around 63,600 hectares or 636 sq.km.. Areas under flood control management operations and maintenance consist of the following: a. 659 kilometers of open waterways which composed of rivers, creeks, esteros. b. 59 kilometers of drainage mains and interceptors. c. 897 kilometers of drainage laterals along major thoroughfares.

a. Open waterways of the metropolis includes the esteros, creeks, and rivers of Metro Manila. Majority of these waterways are located in the city of Manila which discharges into Pasig River or directly to . However, due to their proximity to Manila Bay, their flow is affected by tidal variations,thus during low tide the rivers flow towards Pasig River or Manila Bay, however, during high tide the flow is reversed. Because of this condtion, the force of gravity cannot be relied upon to drain floodwaters when heavy rains occurs, hence pumping stations were constructed at the mouth of these waterways to pump out floodwaters when the water elevation of Pasig River and Manila Bay is high. Easements of most esteros, creeks, and rivers are encroached by informal settlements. In severe cases, the informal settlements are along the waterway itself thereby leaving no space for water to flow. These illegal structures hinder the flow of floodwaters towards pumping stations as well as restrict the deployment of flood control equipment needed to undertake the regular deepening and widening activities aimed at

maintaining the designed capacity of the esteros and other open waterways. In most cases, the informal settlers also directly dump their garbage into the esteros that eventually clog or remain deposited at the bottom of the waterway making it shallow. Regular clearing of garbage, spoils and debris along the waterways as well as the implementation of the necessary improvement works such as deepening, widening, bank improvement and other waterways enhancement works is a necessity if only to maintain their designed capacity.

b. Drainage Mains and Interceptors are generaliy large drainage structures made up of reinforced concrete box culverts (RCBC) that can convey relatively large volume of flood waters. These drainage structures may be single barrel, double barrel, or triple barrel, with sizes from 1.50m x 1.50m to 3.50m x 3.50m per barrel.

Presently, these drainage mains are heavily silted and clogged with debris,garbage and other solid waste. There is a need to constantly desilt and declog these drainage mains, and interceptors to ensure continuos and smooth flow of both waste water and storm water to avoid flooding. c. Drainage Laterals are catchers of surface run-off when the rains occur, via the drainage inlets useally located on the gutter adjacent the manholes. The drainage laterals are installed underneath the sidewalks and in other cases, underneath the roadway are made up of reinforced concrete culvert pipes (RCCP) with sizes ranging from 18” (460mm) diameter to 60” (1,500mm) diameter. However most of the drainage laterals in the metropolis were installed when Metro Manila was not yet highly urbanized and there were still abundant open spaces that can absorb much of the surface run-off. Only about 35% to 65% of the surface run-off goes to our drainage system while the rest are absorbed by the open spaces but due to rapid urban migration, population growth and development in metropolis, the open spaces left are not sufficient with most of the soil surface being covered with concrete or other impenetrable materials. As a consequence, almost 100 percent of the surface run-off goes to our drainage system. This resulted to the overloading of our drainage system causing flash floods especially during heavy rainfall. At present, our drainage laterals can only accommodate 50mm/hr. Rainfall. With this present condition of our drainage system, there is a need to replace/upgrade those existing drainage laterals whose sizes are inadequate for the conveyance of both storm run-off and domestic waste water in their respective cathment areas.

 FLOOD CONTROL FACILITIES

MMDA continues its efforts in reducing the incidence and gravity of flooding through the operation and maintenance of flood control facilities which include the Effective Flood Control Operation System (EFCOS), , Napindan Hydraulic Control Structure and Pumping Stations.

1. Effective Flood Control Operations System (EFCOS) The EFCOS system was designed in 1985 as an analogue telemetry system. The EFCOS project is aimed principally for the effective operation of the two (2) flood control structures: the Manggahan Floodway and Napindan Hydraulic Control Structure. The efficiency and effectiveness of these major facilities depend on the integrated and synchronized operation of each. This is achieved through the real time rainfall and water level data collection at the Rosario Master Control Station via Telemetry System, voice broadcast with use of Warning System along floodway and relay of data and information thru Multiplex Communication and Emergency Radio Communication.

2. Manggahan Floodway was built in 1986, is a nine (9) kilometre artificial channel with an average width of 220 meters and a design capacity of 2,400 cubic meters per second, based on a 100-year return period. It was originally constructed to divert excess flood waters from to Lake with the inflow controlled by the Rosario Weir consisting of eight (8) gates located at Manggahan Floodway lower Marikina River. Normally, the Rosario Weir gates at Manggahan Floodway are opened whenever the water level in

3. upper Marikina River reaches its threshold level so that it would not cause overflow flooding at the lower Marikina River and Pasig River. By opening the floodway gates, flood water will be diverted to Laguna Lake for temporary storage. When the water level at Pasig and Marikina River subside, the stored water will be released back to Marikina River to flow to the Pasig River then out to Manila Bay.

4. Napindan Hydraulic Control Structure is designed to improve the quality of the Laguna Lake water by preventing the backflow of saline and polluted water from the Pasig River particularly during high tide during summer when the lake level is lower than that of the tide in Manila Bay. This is to attain the control of the discharged through the Napindan River including the firming up of the lake storage for increasing the dependable water supply of maximum 50 cubic meters per second. Also, it is constructed to make the lake water useable for irrigation, domestic and industrial purposes. The structure is composed of four (4) floodgates and two (2) navigational lock gates.

5. Pumping Stations are structure that facilitate the draining of flood waters when the water elevation at Manila Bay or Pasig River is high due to high tide and/or excessive rains. Although these pumping stations may be effective during normal to major flooding events, these facilities are limited depending in the capacity of its installed pumps and the capability of the waterways to convey flood waters towards the pumping stations.

IV. ORGANIZATION AND RESPONSIBILITIES Flood Control and Sewerage Management Office of MMDA has four (4) major divisions as follows:

1. These are the Plans, Design, and Project Monitoring Division. (which is responsible for the preparation of yearly budget of the flood control, survey and investigation, design drafting and estimation of the project, submission of Approved Budget of Contract, monitoring of on- going project implemented by this office, and submission of monthly, quarterly, semi- annualy, and yearly report to Department of Budget and other concern agencies.

2. Operation and Maintenance Division 1 (which is responsible for operation & maintenance of twenty three (23) large pumping station, fourteen (14) small pumping station, seventeen (17) relief pumping station, and floodgates.

3. Operation and Maintenance Division 2 (which is responsible for the improvement, operation & maintenance of waterways, esteros , drainage laterals, and drainage interceptors. Under this division are eleven (11) flood control operations districts and these are:

a. First East Metro Manila Flood Control Operations District. (area of coverage Pasig City and Marikina City.

b. Second East Metro Manila Flood Control Operations District. (area of coverage Mandaluyong City, San Juan City, Taguig City and Municipality of Pateros)

c. First Quezon City Flood Control Operations District.(area of coverage District I and District II, District V, and District VI of Quezon City)

d. Second Quezon City Flood Control Operations District (area of coverage District III, and District IV of Quezon City)

e. Central Manila Flood Control Operations District.(area of coverage Sampaloc and Sta.Mesa Manila)

f. North Manila Flood Control Operations District.(area of coverage Tondo, , and Sta.Cruz, Manila)

g. South Manila Flood Control Operations District.(area of coverage Ermita, Paco, Sta.Ana, San Andres, Port Area, , , Manila)

h. First North Manila Flood Control Operations District.(area of coverage Malabon City and Navotas City)

i. Second North Manila Flood Control Operations District.(area of coverage Caloocan City and Valenzuela City)

j. First South Metro Manila Flood Control Operations District.(area of coverage Pasay City and Makati City) and

k. Second South Metro Manila Operations District.(area of coverage Las Pinas City, Paranaque City and Muntinlupa City)

4. Equipment Management Division (which is responsible for the repair of equipment used at the following district at Napindan Equipment Yard.

i. First East Metro Manila Flood Control Operations District.

Ii Second East Metro Manila Flood Control Operations District

iii. First Quezon City Flood Control Operations District

iv. Second Quezon City Flood Control Operations District

v. First North Manila Flood Control Operations District

vi. Second North Manila Flood Control Operations District At the 105 Base, Pasay City Equipment Yard.

vii. First South Metro Manila Flood Control Operations District

viii. Second South Metro Manila Flood Control Operations District

ix . Central Manila Flood Control Operations District

x. North Manila Flood Control Operations District

xi. South Manila Flood Control Operations District

Coordinate with the following district operation engineer the required equipment to be used in their project and prepare program for the following:

1. Repair and maintenance of equipment

2. Training/seminar of mechanics and operator of heavy equipment

3. Submission of reports regarding accomplishment of repair and equipment operation.

Organizational Chart

Health Public Safety and Environmental Protection Office (HPSEPO)

The HPSEPO is headed by a Director IV and has four (4) Divisions namely, Plans and Programs Development and Monitoring Division (PPDMD); Public Safety Division; Environmental Management Division; and, Health and Sanitation Services Coordination and Assistance Division. Which are specified hereunder.

A. Plans and Programs Development and Monitoring Division (PPDMD)

Introduction :

The Enforcement of 100% Smoke-Free Environment Policy in Metro Manila is one the major programs of the Metropolitan Manila Development Authority (MMDA) that performs its mandate on Health and Sanitation, Urban Protection and Pollution Control.

This Operations Manual aims to provide the whole picture of how the program operates towards achieving the objectives of having healthier citizens and environment.

Scope of Operations Manual

The scope of this operation manual includes the whole operation process; from the agencies’ high officials, to employees assigned in coordinating activities to Local Government Units (LGUs), and to the field personnel assigned in designated areas.

Content

This Operations Manual includes the definition of terms that describes how words are being used, general information on the selected areas of operation, the organizational structure and the duties and responsibilities of the personnel involved in the operation, the operational control, the step-by-step operating procedure and work instructions, and lastly, the control of records and documents.

DEFINITION OF TERMS AND ACCRONYMS Definition of Terms

 Environmental Enforcer – personnel assigned to field of operation as team leader to enforce the Smoke-free Policy Enforcement in Public Transport Terminal.

 Public Places – refer to enclosed or confined areas of all hospitals, medical clinics, schools, public transportation terminals and offices, and buildings such as private and public offices, recreational places, shopping malls, movie houses. Hotels, restaurants, and the like.

 Smoking – refers to the act of carrying a lighted cigarette or other tobacco products, whether or not it is being inhaled or smoked.

 Spotter – personnel assigned to catch sight of smokers entering the field of operation (e.g. public transport terminal).

 Access Restriction – under section 9, 10, and 11 of RA 9211 or the Tobacco Regulation Act, sales of tobacco products to minors are unlawful, sale or distribution of tobacco products is prohibited within one hundred (100) meters from any point of the perimeter of a school, public playground or other facility frequented particularly by minors, and the need for posting of signage in the stores saying that “Sale/Distribution to or purchase by minors of tobacco products is unlawful”.

GENERAL INFORMATION ON THE SELECTED AREAS OF OPERATION

The selected areas of operation are the public transportation terminals that are enclosed or confined. Below are the list of areas of operation and the local ordinances being used in the enforcement of smoke-free environment policy in Metro Manila.

 LRT , Caloocan City o Ordinance No. 0447, s. 2008 - An ordinance regulating smoking in Caloocan City, providing penalty for violation thereof and for other purposes

 MRT Cubao Station, Quezon City  to MRT , Quezon City o Ordinance No. 1515 s. 2008, Amending NC 73 s.89 - An Ordinance regulating smoking in public places including public conveyances and providing penalties therefore in accordance with the Implementing Rules and Regulations of the Tobacco Regulatory Act of 2003 amending for the purpose Ordinance No. NC-73, S-89.

 MRT Taft Station, Pasay City o Ordinance No. 4209, s-2008- An Ordinance amending Ordinance Number 2783-"The Anti-Smoking Ordinance of Pasay City" by incorporating additional provisions to put emphasis that "Minors are strictly prohibited to smoke and buy cigarettes anywhere in Pasay City.

 South West Integrated Provincial Terminal (SWIPT) Coastal, Parañaque City o Ordinance No. 10-09, series of 2008 - An Ordinance Regulating smoking in public places and enclosed private places in the City of Paranaque and providing fees and penalties for violation thereof.

ORGANIZATION AND RESPONSIBILITIES

Organizational Structure

Director of HPSEPO

Division Chief of PPDMD-HPSEPO

Supervising Environmental Management Specialist

Senior Environmental Senior Environmental Environmental Environmental Management Specialist Management Specialist Management Specialist Management Specialist II I

Environmental Environmental Environmental Environmental Enforcers Enforcers Enforcers Enforcers

Nurses Nurses Nurses Nurses

Spotters Spotters Spotters Spotters

Figure 1. Organizational Structure

Duties and Responsibilities

 Director of HPSEPO – Overall in-charge for all the divisions under Health, Public Safety and Environmental Management Office.

 Division Chief – Head of the Plans, Program Development, and Monitoring Division (PPDMD). In-charge of overseeing the overall operation and management of all the activity for the enforcement of 100% Smoke-free Environment Policy in Metro Manila.

 Supervising Environmental Management Specialist – Direct supervision of the day to day operation of the field personnel. Also, overall supervisor of all the LGU Coordinators.

 Senior Environmental Management Specialist and Environmental Management Specialist – Coordinate activities with the assigned local government units and conveying the monthly access restriction reports. Also, responsible for monitoring and supervising the areas of operation depending on its location.

 Environmental Enforcers – Serve as team leader in the area of operation.

 Nurses – Assigned to give brief advice to smokers about the harmful effects of smoking as well as the basic steps to quit smoking.

 Spotters – Assigned to catch sight of smokers entering the areas of operation.

OPERATIONAL CONTROL AND SUPERVISION

Powers of Authority

One of the MMDA mandates is health and sanitation including environmental protection based on Republic Act No. 7924 or An Act Creating the Metropolitan Manila Development Authority, Defining its Powers and Functions, Providing Funds Therefor and for Other Purposes.

Also, for the enforcement of 100% smoke-free environment policy in Metro Manila, the Mayors have agreed and deputized MMDA to enforce RA 9211 in public transportation terminal through a Metro Manila Council Resolution.

Supervisory

The head of the division together with the officers or the environmental management specialists are supervising the day to day operations. They make sure that personnel assigned in the field are properly trained to conduct proper approach to smokers, give right information about harmful effects of smoking, and deal with different type of people they may encounter in the area of operation.

Operational Controls

Monitoring the area of operation and the personnel assigned to those are conducted regularly by the environmental management specialists to ensure the smooth operation. In case of disagreement between field personnel and violators, the latter are advice to contact officers in the main office to properly address complaints and settle disputes.

In addition, the administrative staffs regularly record and check the reports submitted by the field personnel to validate its accuracy and to make sure that work targets are being achieved.

OPERATING PROCEDURES

MMDA has started enforcing the 100% Smoke free Environment Policy in the region with the objectives of protecting people from second hand smoke, informing people about the harmful effects of second hand smoke, influencing people not to smoke, setting up a system of effective enforcement, and documenting progress and impact of smoke free environment policies.

Three major activities toward implementing the tobacco control program of the agency are the Smoke-free Policy Enforcement in Public Transport Terminal, Access Restriction, and Smoking Cessation.

Step-by-step procedures and work instructions

a. Smoke-free Policy Enforcement in Public Transport Terminal

 The five areas of operations are deployed with 5 to 10 personnel. It is composed of Regular MMDA employees as Environmental Enforcers, oysters or contractual employees as spotters, and nurses assigned in giving advice to violators to quit smoking.

 All personnel are wearing complete uniform and Ids to be easily recognized. Spotters are assigned around the area of operation and approach the smoker once he/she entered the enclosed public place with lighted cigarette. The smoker is approach by the spotters urgently requesting to end the lighted cigarette.

 The smoker will be asked regarding personal information such as name, age, gender, complete address, and contact number. He/she will be given quick advice about the ill effects of smoking to his/her health and effect to second-hand smoke.

 If in case the smoker is eager to know more on how he can quit smoking, the assigned nurse will give a more detailed advice.

 There are also police officers present in the area of operation for security and peace in order.

 The nurses also go to other public utility terminals (PUV) such as , bus, tricycle, and taxi near the areas of operation to individually conduct brief advice to drivers about harmful effects of tobacco use. They remind drivers to comply with the LTFRB Memorandum Circular 2009-036. And, they give stickers to be posted at the vehicles as part of the continuous campaign for anti-smoking.

b. Access Restriction

 About 7-9 personnel are assigned to go to different LGUs daily. With the prepared name of Schools and its location, the personnel conducts monitoring of Signage & Sale of Tobacco Products of the stores within 100 meters of the school.

 Stores are requested to give information about the name of store, store owners, and address. Personnel observe if there are tobacco products displays, tobacco products signage display, and warning posters to minors displayed. They also interview the store owners if there are students buying cigarettes, if they verify the age of the buyers, and if they ask for IDs if in case not wearing uniform but looks minor. At the end of the interview, IEC materials such as leaflets or posters will be given to the owners. Once proven that store violated sections 9, 10 and 11 of RA 9211, they will be warned by the personnel assigned.

 Daily Access Restriction Report are consolidated monthly and submitted to the Mayor’s Office and the City Health Office for information and appropriate action.

c. Smoking Cessation Services

 Nurses are assigned to the area of operations to assist the smokers to quit from smoking. They interview smokers about personal profile and ask questions about smoking habit to know little background about the smokers.

 Nurses introduce themselves as medical personnel. They help smokers to understand the effects of active and second hand smoking. They also inform smokers about the benefits of quitting smoking as well as making the smokers understand the stages of quitting and the potential experience he/she may encounter.

 Lastly, nurses provide names of facilities offering advance smoking cessation intervention so that smokers will be informed where to seek help in the event that they decide to quit smoking and wants professional guidance.

CONTROL OF RECORDS AND DOCUMENTS

Recording Procedure

 For Smoke-free Policy Enforcement in Public Transport Terminal, the recording of violators profile in areas of operations is being done on a daily basis. Record includes the name of violators, age, status, gender, complete address, contact number, signature, and remarks.

 Recording are being done through manual counting first to have accurate number of warned violators as well as the number of individual who undergo the smoking cessation services. Then profiles will be encoded in the database for easier reference.

 For Access Restriction, manual checking of listing of stores interviewed and/or warned are being done. This is to see if personnel assigned in LGU have complied with their tasks; if they were able to go to prescribe schools and stores within 100 meters.

 After the manual checking, reports on access restriction are encoded on a daily basis. This includes name of stores, the store owner, and classified the store if it is ambulant or stationary. It also includes observation of the interviewer if the stores have tobacco products display, tobacco products signage display, and warning posters to minors displayed. Furthermore, the answer of storeowner if there are students buying cigarette in the store, if they do age verification to buyers that looks like minor, and if they ask ID are recorded. Lastly, the types of IEC material given to the stores, warning, and any other remarks during the interview are also encoded to the database.

 Monthly consolidation of access restriction report are being done and summarized per LGU. It is submitted to the Mayor’s Office and the City Health Office for their reference and appropriate action.

INTRODUCTION

It has been an observation that among the major problems in Metropolitan Manila is the indiscriminate dumping/throwing/littering of garbage, refuse, filth and other kinds of solid waste in public places, canals, rivers, drainage and other waste outlets. These problems affect the health and sanitation of the region, thus, it enormously impinge on the development per se of the whole Metropolis. To address this problem, the Metro Manila Council composed of different Mayors within Metro Manila enacted and ensured the enforcement of MMDA Regulation No. 96-009 as amended by MMDA Regulation No. 99-006 known as Anti-Littering Law. This is the law that rigorously prohibits littering/dumping/throwing of garbage, rubbish or any kind of waste in open or public places, and requiring all owners, lessees, occupants of residential, commercial establishments,

whether private or public to clean and maintain the cleanliness of their frontage and immediate surroundings and providing penalties for violation thereof. The Regulation is bounded with the spirit and intent of section 3 (f) of Republic Act No. 7924 which states and to quote: “health and sanitation, urban protection and pollution control which include the formulation and implementation of policies, rules and regulations, standards, programs and projects for the promotion and safeguarding of the health and sanitation of the region and for the enhancement of ecological balance and the prevention, control and abatement of environmental pollution.” The Anti-Littering Law was initially implemented in year 1996 and it was suspended in year 2003 due to pressing priority programs of the Authority. However, after some period of dormancy, there is a need to revitalize it in conformity to the interest of public health and in order to keep Metro Manila a setting of a clean, safe, sound and orderly environment for the residents of the region. With this in mind, the Metropolitan Manila Development Authority (MMDA) through the Health and Sanitation Services Coordination and Assistance Division (HSSCAD), Health Public Safety and Environmental Protection Office (HPSEPO) is mandated to design a mechanism to supervise the full implementation of the MMDA Regulation No. 96-009 or the Anti-Littering Law. Thus, the creation of this Manual of Operations is aimed to regulate the enforcement/implementation of the Regulation accordingly. This contains systems and procedures of enforcement, payment of corresponding penalties and deputation and organization of Environmental Enforcers. It will also serve as a guiding ideology that will ensure a wide-range of equilibrium directives and enforcement of the Anti-Littering Law.

2. LEGAL MANDATES

2.1 Republic Act. No. 7924 - Creation of MMDA and defining its power and functions

- Section 3. Paragraph F. Health and Sanitation, urban protection and pollution control which include the formulation and implementation of policies, rules and regulations, standards, programs and projects for the promotion and safeguarding of health and sanitation of the region and for enhancement of ecological balance and the prevention, control and abatement of environmental pollution.

2.2 Republic Act. No. 9003 - The Ecological Solid Waste Management Act of 2000

This is considered a brood-based and comprehensive approach of solid waste management.

- Section 48. Prohibited Acts. The following are prohibited acts; >Littering, throwing, dumping of waste matters in public places such as roads, sidewalks, canals, creeks, esteros, parks and establishments or causing or permitting the same.

2.3 Metro Manila Council - Authorizing the MMDA and LGUs to clear the Resolution No. 02-28, S-2002 sidewalks, street, avenues, alleys, bridges, parks and other public places in Metro Manila of all illegal structures and obstructions.

- States that: all items, goods and structures found on or along roads, streets, alleys, sidewalks bridges, parks and other public places SHALL BE DISPOSED OF AS SUCH. THE GOVERNMENT SHALL THUS, NOT BE HELD LIABLE FOR ANY DAMAGE ARISING FROM THE REMOVAL, CONFISCATION OR DISPOSAL OF THE SAID ITEMS.

2.4 Executive Order No. 432 of - Ordering the strict enforcement of PD No. 825 the Office of the President providing penalties for improper Disposal of garbage and other forms of uncleanliness”

This shall be strictly implemented and enforced by all law enforcement agencies and offices, particularly at the barangay level. For this purpose, the barangay may designate the Barangay Tanod as Sanitary Officer in the area, who shall be assisted and supported by MMDA.

2.5 MMDA Regulation No. - Regulation prohibiting littering, dumping throwing 96-009, S-1996 of garbage, rubbish or any kind of waste in open or public places and requiring all owners, lessees, occupants of residential commercial establishments, whether private or public to clean and maintain cleanliness of their frontage and immediate surrounding and providing penalties for violations.

3. OBJECTIVES

3.1 To promote and safeguard the health and sanitation of Metro Manila and ensure ecological balance, prevention and control of environmental pollution.

3.2 To develop discipline among residents of Metro Manila in order to maintain the Habits of cleanliness and orderliness.

3.3 To sustain proper waste disposal management

4. AREAS OF COVERAGE

This Regulation shall apply to all major thoroughfares/national roads of Metro Manila which are major jurisdictions of MMDA as well as in public places, public schools, public markets, public utility terminals, MRT and LRT stations, etc.

5. ORGANIZATIONAL STRUCTURE AND DUTIES AND RESPONSIBILITIES ANTI-LITTERING LAW ENFORCEMENT

Chief Health Program Officer

Supervising Health Program Officer

ENFORCEMENT UNIT

Sr. Health Program Officer

Health Program Officer II Health Program Officer II District I and II District III and IV

Environmental Environmental Environmental Environmental Enforcer / Spotter Enforcer / Spotter Enforcer / Spotter Enforcer / Spotter District I District II District III District IV

PROCESSING UNIT

DATA PROCESSING PARALEGAL GROUP

6. DUTIES AND RESPONSIBILITIES

 Chief Health Program Officer - Supervise and oversee the implementation of Anti-Littering law in Metro Manila; develops plans, procedures, standards for the enforcement of Anti- littering law; establish operational reporting system and submits periodic evaluation reports on the enforcement and monitoring activities related to Anti-littering law.

 Supervising Health Program - Recommends action in the operational Officer activities related to enforcement of anti-littering law; assists in the analysis and evaluation of statistical data and recommends improvement thereat; facilitates and provides technical and administrative assistance to operational units of the office; assists in the supervision of works of personnel.

 Senior Health Program Officer/s- Supervise the enforcement activities of field personnel; prepare daily deployment of field personnel’; submit evaluation and analysis with regards to the operation of anti-littering law; gather, collate apprehension reports and evaluate the same for submission to Head of Office; prepare and submit periodic accomplishment report; monitor and oversee the status of filing of anti-littering cases in MTCs of Metro Manila; recommend action on problems arising on the operations in the field.

 Health Program Officer/s II - Supervise the preparation of legal documents for filing of anti-littering cases in MTC/NBI; Act as Coordinator in court and attends court hearings; Monitors court hearings attended by Environmental Enforcers; Submit report of accomplishment; Assists in the inspection of personnel in the field.

 Health Program Officer I - Act as Coordinator in Metropolitan Trial Court; provide administrative assistance when need arises. Perform variety of works in the office as well as field operation.

 Computer Operator II - Encode daily apprehensions of environmental enforcer; update records of payment and those who rendered community service; retrieve Environmental Violation Receipt (EVR) whenever necessary; encodes official communication

 Environmental Enforcer / - Apprehends violator/s of anti-littering law and Spotter Issue EVR; disseminate “Bawal Magkalat” flyers in area of operation; submit report of apprehensions.

 Sanitation Inspector/Aide - Prepares Summon/Notice for anti- littering violators; prepares legal document/s required in filing of cases in different MTCs in Metro Manila; Act as Enforcer and Spotter to apprehend anti-littering violators;

7. STANDARD REQUIREMENTS FOR DEPUTATION OF ENVIRONMENTAL ENFORCER

7.1 Criteria for deputation of an Environmental Enforcer

7.1.1 Duly accomplished Application Form with 3 pcs. 2 x 2 colored pictures

7.1.2 Must have undergone orientation seminar and have passed the given test

7.1.3 Physically fit and mentally stable

7.1.4 Non-smoker/non-alcoholic

7.1.5 With good oral and written communication skills

7.1.6 Preferably at least 2nd yr. college

7.1.7 Preferably at least 18 to 60 yrs. of age

7.1.8 No pending administrative/criminal case

7.1.9 Recommended by the Head of Office

7.2 Procedures on Deputation of Environmental Enforcer

7.2.1 The applicant must undergo one day orientation seminar as recommended by the Head of office.

7.2.2 After completion of seminar, application forms of qualified recommendees shall be processed based on set criteria.

7.2.3 Preparation and processing of Deputation Order and Identification Cards (IDs) of successful applicants, for approval/signature of MMDA Chairman.

7.2.4 Copy of the approved Deputation Order (Annex 2) and IDs (Annex 3) shall be given to deputized Environmental Enforcers together with the EVR booklet using a Memorandum Receipt Form (MR) (Annex 4)

7.3 Personal preparations and requirements as Environmental Enforcer

7.3.1 Wearing of prescribed office uniform and Identification Card as deputized Environmental Enforcer/Spotter together with Agency’s ID 7.3.2 Rubber stamp bearing the name and deputation number of the Env. Enforcer 7.3.3 Accomplished Personal Data Sheet with recent 2x2 ID picture together with the Mission Order 7.3.4 Certificate of Acceptance as deputized Environmental Enforcer 7.3.5 Familiarity with the provisions of the MMDA Reg. No. 96-009, (Anti-Littering Law) and the corresponding penalties for each violation. 7.3.6 Proper work attitude, observance of office rules and regulations, Code of Ethics as public servant and Commitment to the assigned task. “Any Act committed in violation of the CSC rules and regulations And the public interest particularly malpractices involving Money (bribery, extortion) shall subject to administrative sanction

8. OPERATING PROCEDURES

8.1 Information and Education Campaign 8.1.1 Conduct of education information campaign 8.1.2 Public awareness thru tri media such as MMDA sa GMA TV Program and radio guesting programs and the MMDA website 8.1.3 Conduct orientation seminar on Anti-littering Law to barangays within the vicinity of national roads of Metro Manila, government offices, public places such as markets, schools, etc. 8.1.4 Dissemination of flyers and other education information materials containing basic information on Anti-littering law

8.2 Enforcement/Apprehension Procedure

8.2.1 The Environmental Enforcer shall maintain proper coordination and due linkages with: 8.2.2 The Local Government Unit Executives 8.2.3 The Barangay Chairman and concerned Officials, to assure that information campaign has already been done in the area before actual implementation of street enforcement 8.2.4 The Barangay Environmental Police Group 8.2.5 The LGU/private garbage collectors in the area of coverage, as basis in planning itinerary of travel scheduling of inspections which could be done

during the actual handling/collection of refuse from households source. 8.2.6 The weekly/monthly itinerary of travel of assigned places to be covered must be prepared one week in advance 8.2.7 When a violation on the provisions of enforceable Regulation has been noticed/observed, the Environmental Enforcer shall. 8.2.8 Approach the violator with utmost courtesy and introduce himself/herself by showing his/her Identification Card (ID) such as like this: “Good morning/afternoon. Sir/Mam ako po si_(Name of Environmental Enforcer__, isang Environmental Enforcer ng MMDA na nagpapatupad ngbatas ukol sa Anti- littering Law o Regulasyong nagbabawal ng pagkakalat sa pampublikong lugar. 8.2.9 After identifying himself/herself , inform the violator of the violation committed. If possible, mention the existing environmental laws like Anti-littering law or RA 9003

8.2.10 Politely ask for identity of the violator by requesting any available ID such as school or company ID, Driver’s ID, passport, senior citizen ID, etc.

If the violator cannot present his/her ID, he/she shall be brought to the nearest Police precinct. As stated in the Revised Penal Code: “any person who gives wrong information on his identity shall be arrested or prosecuted” The penalty of “ARRESTO MAYOR” and a fine not to exceed P500.00 shall be imposed to any person who shall publicly use fictitious name for the purpose of concealing a crime, evading the execution of a judgment or causing damage (EO No. 178). 8.2.11 If possible, get the proof of violation like cigarette butt, candy Wrapper and place in small plastic bag to be used in filing of cases against violator

8.2.12 Before issuance of Environmental Violation Receipt, check/place a cardboard stopper on the EVR booklet to be used in ticketing. 8.2.13 The Environmental Enforcer shall clearly fill-up the EVR in three (3) copies accurately indicating the following information: . Name and complete address of the violator to ascertain that mail could be received by the violator

. Place, date and time of apprehension

. Specific violation committed by marking check the appropriate box of the violation code on the nature of offense. (Indicate the brand of cigarette/candy wrapper). The Enforcer can take photo to support the committed violations.

. Have the EVR signed by the violator acknowledging his/her violation. The apprehending Enforcer and his/her partner/buddy shall also affix their signatures as witnesses before issuing the original copy to the violator.

. If the violator refuses to sign/acknowledge the issued EVR, indicate or write “RTS” and ask for the reason which shall be written at the back of the 2nd copy of the issued ticket.

8.2.14 The Environmental Enforcer shall then advise the violator to proceed to MMDA Office at Orense st., cor. EDSA, Guadalupe, Makati City to settle/pay the administrative fine/penalties within three (3) days upon receipt of issued EVR ticket (indicated at the lower portion of the issued EVR ticket) 8.2.15 The Environmental Enforcer shall submit his/her daily report (MMDA- HPSEPO-HSSCAD Form) (Annex 5) together with the duplicate copies of issued EVRs to their respective team leader for consolidation. The final daily field report per team shall be submitted to Data Processing Group for recording, assessment & evaluation of the daily activities of the enforcement group and performance of the field personnel. The attendance report shall be submitted to the Head of Anti-Littering Law Enforcement for personnel monitoring purposes.

9. SETTLEMENT OF VIOLATIONS

9.1 Procedure on the Settlement of the issued ENV. VIOLATION RECEIPT (EVR)

Violator with Issued EVR

Option 1 Payment Option 2 Bank Payment Option 3 To render Community Service Any Branch of Metrobank

Report to the HSSCAD-HPSEPO Fill-up Metrobank Payment Deposit Report to the HSSCAD-HPSEPO for Slip Form together with your EVR community service schedule - Issuance of Order of Payment Ticket or Notice/Summon Letter and instruction

Treasury Operations Service Call-up MMDA Render Community - Payment of Administrative Fines/ HPSEPO 882-0870 to confirm the Service Settle the violation charge payment made

HSSCAD-HPSEPO Issuance of Certificate - Recording of Payment of Compliance

9.2 Non-Settlement of Fines within the Prescribed Period

9.2.1 Sending of summon/s to the violator/s who fail to settle administrative fine or render community service within the prescribed period of time. 9.2.2 If the violator responds to the summon, procedures on the settlement or rendering community service will be followed. 9.2.3 If the violator ignores the summon, a case shall be filed against the him/her in the Metropolitan Trial Court (MRT) where she/he was apprehended 9.2.4 Due process in court will be done in accordance with the Rules of Criminal Procedure 9.2.5 After court proceedings, the violator shall pay the fine as prescribed under the MMDA Regulation No. 96-009. Certificate of Case Dismissal will be issued for submission to the NBI for “clearance” purposes.

FLOWCHART FOR THE PAYMENT OF THE ADMINISTRATIVE FINES/PENALTIES

Apprehended MMDA- HPSEPO-HSSCAD Violator (Processing Group )

- Orientation of the provision of Treasury Operations Opted to Pay the Regulation No. 96-009 Service (TOS)

- Assess the corresponding administrative fines - Receive payments - Issue official receipt

- Issuance of Order of Payment to violator or payee - Recording of Official Receipt upon - payment which issued by Treasury Operation Service (TOS)

Bank Payment at any Branch of Call-up MMDA Metrobank HPSEPO 882-0870 to Fill-up Metrobank Payment Slip Form together with your EVR Ticket or Notice/Summon Letter confirm the payment made

MMDA- HPSEPO-HSSCAD Opted to render Community Service (Community Service Section)

- Orientation regarding the violation committed and the procedure & schedule of community service - - After rendering community service, issuance of Certificate of Compliance

Under Protest Charge Violation MMDA- HPSEPO -HSSCAD (Paralegal Group)

Disregarded - Orientation of Legal Processing Group Summons Sent proceedings and requirements - File a letter of complaint/ protest (with Proforma Form) - Arrange/Schedule preliminary hearing with DOJ’s State Filing case in Prosecutor Metropolitan Trial Court

9.2.6 PENALTIES ACCORDING TO THE NATURE OF OFFENSES

(NOTE: REVIEW UNDER RA 9003)

CODE NATURE OF OFFENSE AMOUNT OF FINES

01  Littering / illegal dumping / illegal disposal P500.00 of garbage 02  Urinating / Defecating / Spitting P500.00 03  Dirty frontage and immediate surrounding P1,000.00

04  Improper and untimely storing of garbage P500.00 outside residence or establishment 05  Obstruction – any dilapidated appliances or P1,000.00 vehicles, display of merchandise, illegal structure along sidewalk 06  Dirty public utility vehicles / no trash can P500.00 or receptacles

07  Spilling / Scattering / littering of wastes by P500.00 public/private vehicles and other transportation facilities

08  Illegal posting/installed signage, billboards, P1,000.00 posters, streamers, movie ads etc.

9.3 Procedure on Rendering Community Service

9.3.1. If the violator cannot afford to pay administrative fine prescribed as penalties, he/she has the option to render community service depending on the nature of offense committed. 9.3.2. For Offenses with the administrative fines of Five hundred Pesos (500.00), the number of hours for community service is eight (8) hours or one day while offenses with One Thousand Pesos (1,000.00) administrative fine is sixteen hours or two days.

9.3.3. Requirements in rendering community service:

9.3.3.1 Fill up Information Form to determine the schedule of his/her work assignment

9.3.3.2 The violator should report at MMDA- Health and Sanitation Office, 7th floor, before 7:30 AM on the scheduled date.

9.3.3.3 Deployment of violator/s opted to render community service to the target area of operation that was previously coordinated to barangay official with rampant environmental discrepancies sighted.

9.3.3.4 A Certificate of Compliance (Annex 6) shall be issued to the violator once the required number of hours had been rendered/completed.

9.3 Procedures for Contesting the Violation of Anti-Littering Law (MMDA No. 96-009)

9.3.1 All contested charged violation of MMDA Regulation No. 96-009 shall be referred to authorized Hearing Officer of HPSEPO-HSSCAD for preliminary investigation and to validate the committed violation.

9.3.2 After hearing the complaint, the Hearing Officer shall require the COMPLAINANT to fill-up the pre-numbered complaint Proforma (Please see attached official form with the action taken by the Hearing Officer) .(Annex 7)

9.3.3 The accomplished Proforma duly signed by the complainant and the Hearing Officer shall be forwarded to the Paralegal Section for submission to the Legal Office of the Authority to advise the Complainant to submit the necessary documents to support their complaint.

9.3.4 On the scheduled date of hearing, the Legal Officer shall conduct the hearing if both parties are present. (The violator and the apprehending officers). The complainant (apprehended violator) must submit the necessary documents needed for the resolution of the complaint.

9.3.5 If the Legal Officer affirmed the apprehension, then violator shall pay the administrative fine or have the option to render community service for eight (8) hours for the offense with fine of Php 500.00 and two (2) days community service for offenses with fine of Php 1,000.00

9.3.6 In case of failure to pay the fine and/or render community service, the Legal Officer shall cause the preparation of information for filing of criminal action in the proper court.

9.3.7 The decision of the Legal Officer of the Authority shall be final and executory.

10. DATA PROCESSING PROCEDURES

10.1 Consolidation and evaluation of Daily Apprehension Report submitted by the Enforcer together with the duplicate copies of EVR tickets.

10.2 Encoding/Recording of the complete data stated on the issued EVR tickets and according to the date of apprehension.

10.3 Sending of SUMMON/NOTICE (Annex 8) to violators after the three days grace period from the date of apprehension to settle his/her violation through payment of administrative fine or render community service.

11. FILING OF CASES IN METROPOLITAN TRIAL COURT (MTC) and NATIONAL BUREAU OF INVESTIGATION (NBI)

11.1 If the violator still fails to settle his/her violation after two (2) weeks from the date the final Summon is mailed, a case shall be filed in the appropriate Metropolitan Trial Court (MTC) where the violation is committed.

11.2 Copy of the filed cases shall be forwarded to the National Bureau of Investigation (NBI), for reference purposes in case of issuance of NBI clearance.

11.3 Flow Chart in filing of Cases in different Metropolitan Trial Court (MTC) (Annex 9-13)

12. PROCEDURES ON ISSUANCE AND RELEASE OF ENVIRONMENTAL VIOLATION RECEIPT ( EVR ) BOOKLET

12.1 The following requirements for Initial Issuance of EVR booklet shall be submitted for validation.

12.2 Rubber stamp bearing the name and deputation no. of the Enforcer.

12.3 Recent 2x2 colored ID picture

12.4 Accomplished Personal Data Sheet

12.5 Certificate of Acceptance as Deputized Environmental Enforcer

12.6 EVR Booklet shall be issued through a MEMORANDUM RECEIPT (MR) duly approved by an authorized Officer or the designated Head of the Anti- Littering Enforcement

12.7 Issuance of EVR should be recorded in the separate logbook or index card that needs to be updated and maintained regularly. These are subject for auditing by the MMDA Internal Control and COA.

12.8 Important things to Observe on the Use of EVR Booklet

12.8.1 EVR is government’s accountable form 12.8.2 The used EVR Booklet must be immediately surrendered to authorized officer for inventory and housekeeping. 12.8.3 Name and Deputation No. of deputized Environmental Enforcer should be reflected in all copies of the EVR tickets for proper identification. 12.8.4 Erasures/alterations on the ticket should be avoided. Negligence on the part of Environmental Enforcer shall be given corresponding sanctions. 12.8.5 An incident report shall be required in case EVR is torn or discarded.

12.9 Re-Issuance of EVR Booklets

12.9.1 The EE shall surrender the used EVR immediately together with the Apprehension Report

12.9.2 The personnel in charge of the EVR shall check the completeness of the used ticket and submit a report of the same.

12.10 Requirements in case of lost EVR Booklet

12.10.1 Documents that are required in order to be relieved from accountability of a lost EVR ticket without fault or negligence on the part of EE Pursuant to the provisions of Section 151 of COA Circular No. 92-386:

 Affidavit of two (2) interested persons cognizant of the facts And circumstances of the loss  Final investigation report of your office

 Recommendation of the Chief of Office

 Memorandum receipt covering the lost EVR

 Exact amount on book value of the lost property

12.10.2 Sanctions and Penalties for loss of EVR Booklet

12.10.2.1 Willfully or negligently causing or contributing to the loss of Booklets

12.10.2.2 - First and Second Offense a. Written reprimand/warning

b. Payment of P500.00 for each EVR ticket

12.10.2.3 Third Offense

a. Payment of P500.00 for each lost EVR booklet b. Revocation of authority as Environmental Enforcer (Deputation Order and MMDA Identification Card) c . Confiscation of the EVR Booklet d. Recommendation for immediate suspension/termination to the Legal Service

12.10.2.4 Utilization of EVR Booklet in unlawful activities for personal gain

12.10.2.5 Revocation of the authority to issue EVR booklet, Deputation Order and identification Card

12.10.2.6 Filing of a case to the Legal Office of the Authority For disciplinary action pursuant to Sec. 22 of Rule XIV of Omnibus Rules Implementing Book V of Executive Order No. 292

13. Disposition of Administrative Fines Collected in the Implementation of Anti- Littering Law Enforcement based on MMDA Regulation No. 98-004

13.1 The Environmental Enforcers shall be given due credit for the Implementation of the aforesaid Regulation.

13.2 Ten percent (10%) from the MMDA’s total amount of apprehensions made by its deputized enforcers shall be allocated to the enforcement personnel who are involved in the implementation of the Anti-littering law.

13.3 Another five percent (5%) of the MMDA total amount made shall be allotted For maintenance and operating expenses for Environmental Enforcers’ supplies and materials.

13.4 The effectivity of the grant thereof shall be upon approval of the proposed Implementing guidelines therefore.

14. Procedures for Claiming Incentive

14.1 The Treasury Office of the Authority shall submit the Daily Collection or Consolidated Report of paid issued Environmental Violation Receipt tickets to The HPSEPO.

14.2 The monthly collection of the paid issued EVR tickets shall be divided into ten percent (10%) of the total amount generated which must be equally distributed to all personnel involved in the implemenation of Anti-littering Law Enforcement. The five percent (5%) of the total amount must be allocated for supplies and materials needed for the activities/program.

14.3 A monthly collection report should be prepared and submitted by Treasury Office To the Administrative Service of the Authority for the preparation of payroll of the Incentive.

14.4 The prepared payroll of monthly collection report shall be returned to the HPSEPO - HSSCAD for validation, approal and for the signature of concerned authorized Officers.

14.5 The prepared payroll shall be submitted to the Administrative and Accounting Service for processing and the usual procedure for the release of incentive to the concerned personnel of the Anti-littering law enforcement.

15. DEFINITION OF TERMS AND ACRONYMS

15.1 REPUBLIC ACT 7924 (RA 7924) An Act creating the Metropolitan Manila Development Authority, defining its powers and functions, providing funds therefore and for other purposes.

15.2 MMDA REGULATION NO. 96-009 Prohibits littering/dumping/throwing of garbage, rubbish or any kind of waste In open or public places, and requiring all owners, lessees, occupants of residential, commercial establishments, whether private or public to clean and maintain the cleanliness of their frontage and immediate surroundings and providing penalties for violation thereof.

15.3 LITTERING - means to make a place untidy by throwing or scattering in a careless manner small pieces of waste or refuse such as cigarette butts, fruits and and the like vegetable peeling.

15.4 SOLID WASTE – are refuse arising from human, animal and industrial activities that are normally solid in nature and discarded or thrown away as useless and/or unwanted.

15.5 DOMESTIC WASTE – are food residues, food preparation waste and spoilages, paper and otherpaper products, metals, plastic and rubber rugs and clothes, process residues, yard trimmings and woods.

15.6 OPEN PUBLIC PLACES – are roads, streets, sidewalks, easements, parks and other Open spaces, bridges, alleys, overpasses, rivers, creeks, canals, drainage, Esteros, waterways and other bodies of water and outlests.

15.7 DUMPING – Improper throwing or unloading refuse/waste of more than 1 cubic foot from a dwelling unit, commercial building or office, whether public or private institution, care or vehicle in a heap or mass into a place or location not designated as a waste collection point or outside of the duly designated containers.

15.8 ADMINISTRATIVE FINES - an amount of money imposed as penalty for an offense that can be paid by the violators on or before the third (3rd) day from the time of apprehension.

15.9 CERTIFICATION OF COMPLIANCE- A document issued to a the violator after rendering community service that will clear and exempt further obligation as a result of misdemeanour.

15.10 COMMUNITY SERVICE - an option to a violator of the Anti-littering Law who cannot afford to pay the fines or simply refused to pay the prescribed fine for the offense committed (cleaning along the sidewalk, etc.)

15.11 DEPUTATION - is a process of nomination, selection, screening and training of applicants to qualify with a given criteria for deputation which when completed shall be given a Deputation Order (Annex 4), MMDA Identification Card (Annex 5) and Environmental Violation Receipt (EVR) Booklet (Annex 6).

15.12 ENVIRONMENTAL ENFORCER - a duly deputized personnel or person representing the Authority, having a Deputation Order, an ID and EVR to apprehend violator/s of Environmental Regulation.

15.13 ENVIRONMENTAL VIOLATION RECEIPT ( EVR) - a citation ticket issued by Environmental Enforcer to the violator/s of the existing Environmental Regulation.

15.14 SUMMON - Notice to the violator informing him/her of the violation committed and to appear at a specified date, time and place to MMDA for the purpose of settlement of fines or penalty for violation of Environmental Regulation.

15.15 Metropolitan Trial Court (MTC) - a proper court where cases are filed in violation of the provisions of MMDA Regulation No. 96-009 or Anti- Littering Law

15.16 Republic Act 9003, Section 48 - Ecological Solid Waste Management Act of 2000

Prohibited Act – (1) Littering, throwing, dumping of waste matters in public places, such as roads, sidewalks, canals, esteros of parks, and establishment, or causing or permitting the same

ANNEX 1

METRO MANILA COUNCIL MMDA Regulation No. 96-009 PROHIBITING LITTERING/DUMPING/THROWING OF GARBAGE, RUBBISH OR ANY KIND OF WASTE IN OPEN OR PUBLIC PLACES, AND REQUIRING ALL OWNER’S, LESSEES, OCCUPANTS OF RESIDENTIAL, COMMERCIAL ESTABLISHMENTS, WHETHER PRIVATE OR PUBLIC TO CLEAN AND MAINTAIN THE CLEANLINESS OF THEIR FRONTAGE AND IMMEDIATE SURROUNDINGS AND PROVIDING PENALTIES FOR VIOLATION THEREOF

WHEREAS, among the major problems in Metropolitan Manila is the indiscriminate dumping/throwing/littering of garbage, refuse, filth and other kinds of solid waste in public places, canals, rivers, drainage and other waste outlets; WHEREAS, it is the prime duty and responsibility of all the constituents of Metropolitan Manila to keep their respective environment or surroundings clean and wholesome;

WHEREAS, Republic Act (RA) No. 7924 creating the Metropolitan Manila Development Authority (MMDA), mandate, among others, the MMDA to formulate and implement policies, rules and regulations, standard, programs and project for the promotion and safeguarding of the health and sanitation of the region and for the enhancement of ecological balance and the prevention, control and abatement of environment pollution;

WHEREAS, the MMDA in its desire to regulate the indiscriminate dumping/littering/throwing of garbage, refuse, filth and other kinds of solid waste in public places, rivers, canals, drainage and other water outlets, the Metro Manila Council (Council) in session assembled agreed to enact an anti-littering regulation and other measures in Metropolitan Manila;

NOW THEREFORE, pursuant to Section 6 of R.A. 7924, the Council hereby adopts and enacts this Regulation:

Section 1. DEFINITION OF TERMS

a) Solid Waste - are refuse arising from human, animal and industrial activities that are normally solid in nature and discarded or thrown away as useless and/or unwanted. They are normally classified into degradable (biodegradable) and non-degradable (recyclable/re-usable) and characterized into different types i.e. garbage, rubbish, junk vehicles and appliances, industrial and special waste and generated from residential, market, commercial (department stores, restaurant, hotels, etc.,), streets sweeping, construction and demolition debris.

b) Domestic Waste - are food residues, food preparation waste and spoilages, paper and other paper products, metals, plastics and rubber, rugs and clothes, process residues, yard trimmings and woods.

c) Junk vehicles and appliances - are those abandoned vehicles and metal products such as refrigerators, air- conditioners, television, etc.

d) Industrial Waste - are organic and inorganic residues, hazardous materials, hazardous and toxic chemicals, metals and wood.

e) Special Waste - are usually bulky wastes, sewage residues, streets sweepings, pollution control residues, pathological (hospital) waste, construction and demolition debris.

f) Open public place - are roads, streets, sidewalks, easements, parks and other open spaces, bridges, alleys, overpasses, rivers, creeks, canals, drainage, esteros, waterways and other bodies of water and outlets.

g) Covered public places - includes schools, colleges, universities, museums, clinics, health centers, dispensaries, laboratories, government or private offices, auditoriums/ stadium/ gymnasium/ session halls, churches, convention centers, theaters/movie houses/studios, bar, restaurants/cocktail lounges/canteen/kiosk, and other enclosed public eating places, dance halls/disco houses, day and night clubs, beer/pub houses, hotels, motels, department stores, markets/groceries, factories, places and other covered places where people stay or gather for political, social, education, religious, sports or entertainment purposes.

h) Immediate surroundings - refers to the frontage, including up to the mid-span of the road, street, alley or avenue (excluding highways and major thoroughfares) from the edge of the street gutter, sidewalks of residential houses, dwelling units, business/commercial establishments or offices whether private or public.

i) River, canals, drainage and other water outlets - refers to all waterways and water outlets within the jurisdictional boundaries of Metro Manila.

j) Street and Sidewalk obstructions - mean any form of waste which is immovable and bulky in nature because of its size and weight which may obstruct or impede the free flow of traffic and pedestrian.

Sec. 2. PROHIBITED ACTS

a) It is unlawful to dump, throw or litter, garbage, refuse or any form of solid waste in public places and immediate surroundings, including vacant lots, rivers, canals, drainage and other water ways as defined in Section 1 of this Regulation and to urinate, defecate and spit in public places.

b) The owners/residents, lessees or occupants of residential houses/dwelling units, vacant lots; the owners, proprietors, operators/ administrators of dormitories, condominiums, commercial buildings and offices whether private or public institutions like schools and churches are obliged everyday to sweep, clean and to maintain the cleanliness of their respective frontage and immediate surroundings, including the sidewalks and street gutters fronting their premises as defined in Section 1 hereof.

c) It is unlawful to bring out garbage on the property line of residential and commercial establishments or any part of the road which must be stored in properly sealed plastic containers and to be brought outside only upon arrival of the authorized garbage hailing trucks in their respective localities.

d) It is unlawful for any person to place, store, or dump construction wastes or debris, junked or under repair vehicles, dilapidated appliances and other immovable objects in any part of the road, street or avenue or in any sidewalk which may obstruct or impede the vehicular and pedestrian traffic.

e) The owners, operators, drivers and conductors of public utility vehicles plying within the metropolis are obliged to clean and maintain the cleanliness of their respective vehicles at all times and to provide a modest trash receptacles inside their vehicles.

f) It is unlawful for the owners, operators, proprietors of public conveyance, trucks, lorries, tankers, delivery vans, and other commercial and transportation facilities to spill, scatter or litter any kind of form of waste defined in Section 1 hereof or any of their loads on any part of the road, street or avenue on their way to their destination.

g) It is unlawful for any person or group of individuals to enter into a contract or offer the services for a fee for the disposal of domestic waste to a group of household in a community, unless otherwise, authorized and permitted by concerned local government unit or homeowners’ associations in private subdivisions in the form of livelihood projects to propagate reduction, recycling and reuse of waste.

h) It is unlawful for any person/s, private and public corporations, advertising and promotions companies, movie producers, professionals and service contractors to post, install, display any kind or form of billboards, signs posters, streamers, professional service advertisements and other visual clutters in any part of the road, sidewalk, center island, posts, trees, parks and open space.

Sec. 3. CONDUCT AND TIME OF INSPECTION That the strict implementation and supervision of this regulation shall be done by the Metropolitan Manila Development Authority on its deputized representatives, agents and sanitary enforcers who shall conduct regular inspection of residential, commercial establishments daily from 7:00 o’clock a.m. to 9:00 0’clock a.m. and then from 5:00 o’clock p.m. to ascertain and establish whether the guidelines provided for under Section 2 par. (c) of this regulation is strictly observed and followed.

Sec. 4. PENALTIES

a. Any person found to be violating paragraph (a), (c), (e), and (f) Section 2 of this Regulation shall be penalized by any administrative fine of Five Hundred Pesos (P500.00) or community service of one (1) day. Failure to pay the administrative fine the violator shall be penalized, after conviction, by a fine of One Thousand Pesos (P1,000.00) or imprisonment of three (3) to seven (7) days of arresto menor or both at the discretion of the court.

b. Violation of paragraph (b), (d), (g) and (h) Sec. 2 of this Regulation shall subject the person, owner, proprietor, administrator, operator, manager of any business establishment to an administrative fine of One Thousand Pesos (P1,000.00) or community service of three (3) days.

Failure to pay the administrative fine the owner/resident/lessee or occupant of a residential house/dwelling unit/proprietor/manager of any business/commercial establishments after conviction, shall be penalized by a fine of Two Thousand Pesos (P2,000.00) or imprisonment of seven (7) to one (1) month of arresto mayor or both at the discretion of the court.

Sec. 5. SPECIAL PROVISIONS

a) For illegally dumping of bulky waste, factory/construction debris and others of similar nature that requires hauling, the violator shall be liable to pay an additional hauling fee of Two Hundred Pesos (P200.00) per cubic meter in addition to the penalty provided in section 3 hereof.

b) The violator shall be required to pay a towing fee of One Thousand and Five Hundred (P1,500.00) Pesos, in addition to the penalty provided in Section 4 hereof, if the junk vehicle/s illegally dumped are towed by MMDA or its duly accredited Tow Trucks.

Sec. 6 DISPOSITION OF FINES

a) The fines collected in violation of this Regulation shall accrue in favor of the following:

1. 100% to the Local Government Unit (LGU) where the violation was committed if the apprehending officer is under the LGU concerned; 2. 3. 50% to the MMDA and 50% to the LGU where the violation was committed if the apprehending officer is an MMDA enforcer.

b) MMDA shall formulate the implementing guidelines/systems of procedure relative, but not limited to the issuance of the Environmental Citation Ticket (apprehension ticket), payment of fines, and others.

The implementing guidelines shall be appended to this Regulation and shall form an integral part thereof.

Sec. 7. COVERAGE

This Regulation shall apply to all cities and municipalities of Metropolitan Manila.

Sec. 8. SEPARABILITY CALUSE

Any portion of this Regulation which may be declared unconstitutional or invalid by Court shall not affect or invalidate the other provisions or portions of this Regulation.

Sec. 9. REPEALING CLAUSE

This regulation shall be in support of and will not in any manner repeal amend nor modify any existing local ordinance on anti-littering in Metropolitan Manila.

Sec. 10. EFFECTIVITY

This Regulation shall take effect fifteen (15) days after its publication in two (2) newspapers of general circulation in Metropolitan Manila.

ANNEX 2

ANNEX 3

ANNEX 4

ANNE X 5

ANNE X 6

ANNE X 7

ANNEX 8

METROPOLITAN TRIAL COURT FLOW CHART CALOOCAN CITY

SUBSCRIPTION OF CASES

(Environmental Enforcer and Spotter)

FILLING OF ENVIRONMENTAL CASES

(Receiving Section)

CASES FILED RAFFLED BY ASSISTANT CITY PROSECUTOR / INVESTIGATING PROSECUTOR

CASE STATUS / FOR RESOLUTION BY ACP / INVESTIGATING CITY

PROSECUTOR

CASE DISMISSED METROPOLITAN TRIAL COURT Lack of Requirement /

other complied METC Branch 49 for

Court Trial

CASE DISMISSED WARRANT OF ARREST (if accused failed to attend Accused-paid fine to three (3) consecutive MMDA/AFFIDAVIT OF court trial or no report to DISTANCE AND CASE Branch 49 WITHDRAWAL ACCUSED – received clearance for Branch 49

ANNEX 9

METROPOLITAN TRIAL COURT FLOW CHART PASAY CITY

SUBSCRIPTION OF CASES / FILING OF ANTI-LITTERING CASES

(NPS Docket No.)

RAFFLE OF CASES TO DIFFERENT PROSECUTORS

PRELIMINARY HEARING / PRELIMINARY INVESTIGATION

CASES ARE SUBMITTED FOR RESOLUTION

RAFFLE OF CASES TO DIFFERENT JUDGE OF TRIAL COURT

(Criminal Case No.)

SCHEDULE OF HEARING WITH CRIMINAL CASE NO.

ORDERS

DISMISSED WARRANT / ARCHIVED

ANNEX 10

QUEZON CITY HALL HALL OF JUSTICE FLOW CHART FOR FILING CASE

SUBSCRIPTION OF CASES Environmental Enforcers and Preparation of Legal Environmental Spotters Documents >Sending of summon /notice

FILING OF CASE to Metropolitan >Investigation of case Trial Court of Q.C.

RAFFLE OF CASE TO DIFFERENT ASSISTANT CITY PROSECUTORS (ACP)

Scheduling Of Case START OF PRELIMINARY HEARINGS/ INVESTIGATION BY CITY PROSECUTORS Minimum of 3 Hearings conducted

STATUS OF CASE/ FOR RESOLUTIONS

Dismissal/ For METROPOLITAN TRIAL Compliance COURT WARRANT OF ARREST

Compliance Warrant of arrest/ > Payment of fine >Re-open of the case Non Compliance -payment of court fee >Issuance of desistance and certificate of no case

ANNEX 11

MAKATI CITY METROPOLITAN TRIAL COURT FLOW CHART

SUBSCRIPTION OF CASES

Environmental Enforcer (15 & 16 Floor MTC)

FILING CASES

(Receiving Section)

METROPOLITAN TRIAL COURT

(1 Hearing at Branch 67 Reset if the violator is Present)

DISMISSED WARRANT / ARCHIVED WITHDRAWAL FOR (If the violator is not PAYMENTS present) (Initial for legal final sign for Atty. Emerson Carlos)

ANNEX 12

MANDALUYONG CITY METROPOLITAN TRIAL COURT FLOW CHART

SUBSCRIPTION OF CASES / FILING OF ANTI-LITTERING CASES

(NPS Docket No.)

RAFFLE OF CASES TO DIFFERENT PROSECUTORS

PRELIMINARY HEARING / PRELIMINARY INVESTIGATION

CASES ARE SUBMITTED FOR RESOLUTION

RAFFLE OF CASES TO DIFFERENT JUDGE OF TRIAL COURT

(Criminal Case No.)

SCHEDULE OF HEARING WITH CRIMINAL CASE NO.

ORDERS

DISMISSED WARRANT / ARCHIVED

PUBLIC SAFETY DIVISION

INTRODUCTION:

he Public Safety Division is one of the frontline divisions under the Health, Public Safety and Environmental Protection Office (HPSEPO) which is charged with the formulation and implementation of T programs and policies and procedures to achieve public safety, especially preparedness for preventive or rescue operations during times of calamities and disasters such as conflagrations, earthquakes, flood and tidal waves and coordination and mobilization of resources [RA 7924, Sec. 3 (g)].

In line with such mandate, it serves as the disaster risk management arm of the Metropolitan Manila Development Authority (MMDA) guided by its common vision and mission of transforming Metro Manila into a disaster resilient metropolis not only in the country but even in Asian region.

In fulfillment of such vision and mission, it has come up with the strategy of strengthening the capacities of the communties through the promotion and implementation of “Community-based Disaster Risk Management” (CBDRM) whose components include hazard identification and disaster risk education (trainings), making equipment readily available to the community [deployment of Disaster Response Emergency Tools Field Storage Units (DRETFSU)], formation and strenghtening of community rescue volunteers and promotion of inter-cooperation and linkages with all the stakeholders in the community.

Aside from CBDRM, another significant function that it undertakes is the conduct of response operations during disasters affecting Metro Manila and other counterpart provinces. To mention, among those major provincial response operations undertaken by the Public Safety Division include Compostella Valley Operations during typhoon Pablo, Bohol Operations during the 7.6 magnitude earthquake therein and Visayas Region Operations during the tragic typhoon Yolanda. It had also sometime been involved in international humanitarian operations during the Nepal earthquake wherein the Authority sent an Eight (8)-man Contingent Team comprised by personnel of the Public Safety Division.

It also undertakes day-to-day ambulance deployment in the separate areas of Paranaque (Coastal-SWIPT), Manila (Port Area) and Mandaluyong (in front of Megamall) to respond to victms of vehicular accidents. It also maintains an overnight standby quick response team for rescue van operations to immediately respond to emergencies and disasters especially those occurring during wee hours.

In the delivery of all these services, it is always our policy that “YOUR SAFETY IS OUR PRIORITY”.

SCOPE OF THE MANUAL

This Manual of Operations shall be applicable to all personnel of the Public Safety Division relative to the discharge of their duties and responsibilities. It shall also be applicable to the transacting public or those availing of the services of the Public Safety Division.

I. VISION

“A METROPOLITAN AREA THAT IS LEAST VULNERABLE TO HAZARDS AND A SAFE PLACE TO LIVE IN”.

II. MISSION

A. Prevent unnecessary loss of lives, limbs and properties thru promotion of hazards awareness and safety consciousness to the public.

B. Mitigate the effects of disasters and calamities thru preparedness, enhancement of emergency response capability, and establishment of appropriate structures.

C. Sustain development thru mainstreaming and integration of disaster risk reduction measures into the organizational and planning processes.

III. POLICY/PRINCIPLE

“ YOUR SAFETY IS OUR PRIORITY”

IV. ORGANIZATIONAL STRUCTURE (Please see attached Annex A)

The Public Safety Division is headed by a Division Chief who shall serve as Incident Commander during emergency and disaster response operations. He shall be directly assisted by an Operations Support Group which shall be composed of two teams – Administrative and Planning Team and Supplies and Logistics Team.

For the operations level, it is shall be composed of three (3) major operating groups – Disaster Education and Training Group, Ambulance Operations Group and Disaster Response Operations Group.

For the Disaster Education and Training Group, it shall be composed of six (6) teams corresponding to the various types of trainings being offered by the Public Safety Division, such as but not limited to, Earthquake and Landslide Search and Rescue Orientation Course (ELSAROC), Water Search and Rescue (WASAR), Basic Emergency Response Course (BERC), High Angle Rescue Training (HART), Disaster Preparedness Orientation (DPO) and other specialized rescue trainings.

And for the Ambulance Operations Group, it shall be composed of three (3) teams – Alpha Team which shall be based at SWIPT Terminal in Paranaque City, Bravo Team which shall be based at MMDA Workers’ Inn in Port Area Manila and Charlie Team which shall be based in front of Mega Mall in Mandaluyong City.

Finally, for the Disaster Response Operations Group, it is shall be composed of three (3) teams – Collapsed Structure Search and Rescue Team, Water Search and Rescue Team and Special Hazards Rescue Team. Group Heads and Team Leaders shall be designated by the Division Chief from among the permanent senior staff of the Division.

V. NATURE AND SCOPE OF TASKS OF THE OPERATIONS SUPPORT GROUP

A. Administrative and Planning Team – This team shall be responsible in accomplishing the following tasks, to wit:

1. Undertakes profiling of personnel.

2. Takes charge of the documentation of deployment of personnel including the list of equipment used during operations.

3. Takes charge of the preparation of proposals, office orders, memoranda, deployment reports, post- operations reports and other similar requirements.

4. Takes charge of the preparation of contingency and operations plan.

5. Serves as information and coordination staff of the Division.

6. Performs such other tasks as may be directed by the Division Chief.

B. Supplies and Logistics Team - This team shall be responsible in accomplishing the following tasks, to wit:

1. Undertakes regular inventory of equipment and keep a list thereof.

2. Undertakes repair and maintenance of tools, equipment and vehicles of the Division.

3. Takes charge of the regular and additional fuel allocations of the Division especially during response operations.

4. Takes charge of the availability of office supplies of the Division.

5. Takes charge of the preparation and processing of purchase requests (PR), puchase orders (PO), memorandum receipts (MR), liquidations, reimbursements, and other similar transactions.

6. Takes charge of the provision of foods, medicines and uniforms for the personnel of the Division.

7. Performs such other tasks as may be directed by the Division Chief.

VI. NATURE AND SCOPE OF TASKS OF THE DISASTER EDUCATION AND TRAINING GROUP

1. Takes charge of the preparation, revision and updating of training modules, course designs and other instructional materials.

2. Undertakes research relevant to the training programs being developed and offered by the Division.

3. Conducts trainings, seminars and fora on disaster risk management in coordination with the members of the community, Non-Governement Organizations (NGOs) and other stakeholders.

4. Conducts annual refresher trainings for all personnel of the Division.

5. Prepares calendar of activities and assign instructors for all training programs.

6. Performs such other tasks as may be directed by the Division Chief.

VII. NATURE AND SCOPE OF TASKS OF THE AMBULANCE OPERATIONS GROUP

1. Responds to cases of emergencies and disasters occuring within the team’s area of responsibility and transport the victim to the nearest hospital.

2. Provides first-aid assistance during public events or gatherings such as feast of Black Nazarene, undas, semana santa, christmas and the like.

3. Whenever requested, provides intra-facility transfer from residence to hospital and vice-versa.

4. Provides first-aid assistance for the responders of the Division during response operations.

5. Performs such other tasks as may be directed by the Division Chief.

VIII. NATURE AND SCOPE OF TASKS OF THE DISASTER RESPONSE OPERATIONS GROUP

A. Collapsed Structure Search and Rescue (CSSR) Team

1. Conducts retrieval and extrication of victims trapped under collapsed structures due to earthquakes, landslides, liquifactions and other similar disasters.

2. Receives instructions from the incident commander.

3. Prepares and transmits reports to the incident commander relative to the status of operations being conducted.

4. Take charges of the safekeeping of equipment used during operations.

5. Undertakes coordination with local government officials in the area of deployment.

6. Performs such other tasks as may be directed by the Division Chief.

B. Water Search and Rescue Group

1. Conducts retrieval and recovery of victims affected by extreme flooding due to heavy rain, storm surge, tidal wave and other similar meteorological hazards.

2. Receives instructions from the incident commander.

3. Prepares and transmits reports to the incident commander relative to the status of operations being conducted.

4. Take charges of the safekeeping of equipment used during operations.

5. Undertakes coordination with local government officials in the area of deployment.

6. Performs such other tasks as may be directed by the Division Chief.

IX. DUTIES AND RESPOSIBILITIES OF KEY OFFICERS

A. Incident Commander

1. Upon instruction from the Overall Commander, directs the deployment of personnel to the designated areas of operations.

2. Exercises direct supervision and control over all major support and operating groups of the Division during the course of the operations.

3. Attends meetings and briefings and receives and disseminates to the major support and operating groups orders and instructions coming from the Overall Commander.

4. Requests for additional manpower assistance and resources from the Emergency Operations Center as need arises.

5. Undertakes re-arrangement of personnel, including shifting of schedule, to meet contingency requirement, subject to proper clearance from the Overall Commander.

6. Monitors situations and submit reports to the Overall Commander relative to the status of operations in the designated areas of operations.

7. Submits post-operations reports and undertakes debriefing of personnel.

8. Performs such other functions as the Overall Commander may direct.

B. Assistant Incident Commander

1. Assists the Incident Commander in supervising and managing the conduct of operations.

2. Assists the Incident Commander in seeking ways and means to address concerns relative to the conduct of operations.

3. Reviews reports, plans and strategies and submits recommendations to the Incident Commander.

4. Acts as Liason Officer of the Incident Commander to the Emergency Operations Center.

5. Acts as Information Officer and/or spokesperson of the Incident Commander.

6. Performs such other functions as may be directed by the Incident Commander.

C. Group Head

1. Exercises direct supervision and control over all members of the Group during the course of the operations.

2. Receives and disseminates to the Team Leaders orders and instructions coming from the Incident Commander.

3. Requests for additional manpower assistance and resources from the Incident Commander as need arises.

4. Shall be responsible for the deployment of personnel within his designated area of operations.

5. Monitors situations and submits reports to the Incident Commander relative to the status of operations in his designated area of operations.

6. Acts as Acting Incident Commander in the absence of the Incident Commander.

7. Performs such other functions as the Incident Commander may direct.

D. Assistant Group Head

1. Assists the Group Head in supervising and managing the conduct of operations.

2. Assists the Incident Commander in seeking ways and means to address concerns relative to the conduct of operations.

3. Assists the Group Head in the preparation of reports for submission to the Incident Commander.

4. Acts as Acting Group Head in the absence of the Group Head.

5. Performs such other functions as may be assigned by the Group Head.

E. Team Leader

1. Spearheads the actual conduct of operations.

2. Receives and disseminates to the operatives orders and instructions coming from the Group Head.

3. Monitors situations and submit reports to the Group Head relative to the status of operations in his designated area of operations.

4. Performs such other functions as may be directed by the Group Head.

F. Assitant Team Leader

1. Acts as Safety Officer.

2. Assists the Team Leader in the preparation of reports.

3. Acts as Acting Team Leader in the absence of the Team Leader.

4. Performs such other functions as may be directed by the Group Head.

X. DUTIES AND RESPOSBILITIES OF AMBULANCE CREW

A. Ambulance Crew

1. Treats and manages patient’s condition.

2. Regularly checks and inventories the equipment and supplies of the ambulance.

3. Ensures the sanitary condition of the ambulance.

4. Acts as spotter to driver while the latter is managing the proper parking of the ambulance.

5. Coordinates with the dispatcher regarding concerns involving ambulance operations.

6. Observes proper grooming and must always be in proper uniform while on the tour of duty.

7. Prepares run reports.

B. Dispatcher

1. Monitors all ambulance concerns, activities and operations.

2. Coordinates with the Metrobase regarding request or call for assistance.

3. Coordinates with different hospitals for endorsement of patients.

4. Checks the sanitary condition of the ambulance before endorsement to the assigned team.

5. Checks the gas level, vehicle dispatch sheet, run report and stocks replenishment of each ambulance.

6. Observes proper grooming and must always be in proper uniform while on the tour of duty.

C. Ambulance Driver

1. Transports the patient safety to the hospital.

2. Regularly checks ambulance 360 (BLOWBAG).

3. Observes safe or defensive driving.

4. Completely fills-up the vehicle dispatch sheet.

5. Observes proper grooming and must always be in proper uniform while on the tour of duty.

XI. OPERATING PROCEDURES

A. Training

1. The training request may either directly coming from the requesting party or from the Office of the Chairman or Office of the General Manager. Upon receipt of the training request, there shall be conducted a follow-up coordination with the requesting entity to finalize the schedule and determine the type of training to be conducted, the number and profile of participants, the exact address of the venue, the contact person of the entity and other similar facts.

2. After the schedule is finalized, it shall be entered in the calendar of activities.

3. At least three (3) days prior to the scheduled training, the Team Leader shall assign the instructors or lecturers who will be facilitating the training. The Team Leader shall also direct the

4. assigned instructors or lecturers to prepare the necessary training materials which will be used during the training.

5. During the scheduled training, all instructors or lecturers shall be in proper grooming and must be in complete uniform. The equipment used during the training shall be the responsibility of all the members of the assigned training team. The Team Leader shall designate a member to document the activity and submit the same to the Computer Operator for database-filing and preparation of accomplishment reports.

6. After the completion of the training, there shall be issued a certificate to the participants who successfully completed the program of instructions thereof.

B. Disaster Response Operations

1. During the activation of the response group, all personnel shall report and assemble to the main office in Makati City for proper documentation, briefing and team assignment.

2. After the briefing, the members of the response team, in coordination with the Operations Support Group, shall immediately prepare the tools, equipment and vehicles which will used in the conduct of disaster response operations.

3. Prior to deployment, all response personnel shall undergo medical examination to determine their physical fitneess and condition. No personnel suffering from hypertension, diarhea, dizziness or similar abnormal physical conditions shall de deployed.

4. Upon arrival in the area of operations, the Team Leader shall coordinate with the local officials therein.

5. During deployment, all personnel must be in complete uniform and personal protective equipment. Team Leaders shall be identified by wearing white hard hats.

6. All equipment used during disaster response operations shall be the responsibility of all the members of the team concerned.

7. No response personnel shall be allowed to leave the area unless permitted by the Team Leader.

8. The Team Leader shall designate a member to document the activity and submit the same to the Computer Operator for database-filing and preparation of accomplishment reports.

9. Upon cessation of the situation and upon order by the Incident Commander, the operations shall be deactivated and the response team shall immediately report back to the main office.

10. Necessary debriefing of personnel shall be conducted within a reasonable period after the cessation of the operations.

C. Ambulance Operations

1. The call or request for assistance may either directly coming from the caller or from the Metrobase. In either case, the dispather shall immediately call or inform the ambulance stationed in the nearest area where reported incident happened.

2. Upon receipt of the information, the ambulance team concerned shall immediately proceed to the area.

3. After the victim was recovered, the ambulance team shall immediately communicate with the dispatcher for proper endorsement of victim to the nearest hospital.

4. Upon arrival in the hospital, the Team Leader shall endorse the victim to the physician on-duty. Thereafter, the team shall return back to the area where they are assigned.

XII. ACTIVATION AND ALERT SYSTEM

A. ALERT CODES – The established alert codes of the Authority as lead agency of MMDRRMC, the NDRRMC and the PAGASA are hereby adopted in this manual to ensure consistency and responsiveness during activiation of the response group for deployment to affected areas.

B. COMMUNICATION SYSTEM – The communication system which shall be used in alerting and activating the response group shall be mobile communication system. However, in case of breakdown of such system, proper communication shall be coursed through two-way hand-held radios, satellite radio stations and other alternative communication systems.

XIII. ANNUAL RESFRESHER TRAININGS FOR INSTRUCTORS AND RESPONSE PERSONNEL

To fully enhance the level of knowledge and expertise of all personnel of the Division relative to disaster response operations, there shall be conducted an annual refresher course giving more emphasis on CSSR, basic trauma, high angle, fire rescue and water search and rescue.

XIV. POLICY ON CUSTODY OF TOOLS, VEHICLES AND EQUIPMENT

The care, preservation and maintenance of the all tools, equipment and vehicles issued to the Division shall be the accountability of all personnel of the Division, irrespective of whether corresponding Memorandum Receipt (MR) is charged or issued in his name or not.

There shall be conducted a regular maintenance and inventory at least on a quarterly basis to ensure that all tools, equipment and vehicles are always in good working condition and are properly accounted for.

XV. POLICY ON LOST EQUIPMENT

In case of loss of tools, equipment or vehicles issued to the Public Safety Division due to negligence or misconduct of personnel, the personnel who caused its loss shall be liable to replace it with the same tool, equipment or vehicle or its equivalent. However, in case the personnel responsible for its loss could not be identified with certainty, the liability for its replacement shall be charged against the personnel having custody thereof.

During response operations, if the personnel who caused the loss of the tools, equipment or vehicle can be identified with certainty, such personnel shall be liable for its replacement. However, if the one responsible for the loss could not be identified, the liablity for its replacement shall be borne by all members of the team.

The replacement of lost tools, equipment or vehicles shall be done not later than thirty (30) days upon receipt of a memorandum directing the immediate replacement thereof. In case of failure or refusal to pay within the prescribed period, the Division Chief shall cause reasonable deductions from his salaries until the full amount corresponding thereto is fully satisfied.

MASTER LIST OF PERSONNEL OF THE PUBLIC SAFETY DIVISION

NAME NAME Permanent Job Order (Special Operations Officer I) 1. Aldo R. Mayor 18. Onan, Emmanuel L. 2. Luzviminda C. Murao 19. Pelaia, Patri Joshua G. (New) 3. Ryan E. Castañeda 20. Poloyapoy, Adrian Arleen D. 4. Luther B. Castuera 21. Ragasa, Rachel C. 5. Antonio C. Evasco 22. Ramirez, Germaine Fay M. 6 Franco Nuevo M. Jornacion 23. Ramos, Kevin B. 7. Yolanda C. Lezano 24. Raz, Julie Ann 8. Efren N. Mosquera, Jr. 25. Remorca, Roel R. 9. Norberto Y. Marcos 26. Reyes, Jesy Lyn M. 10. Allan N. Longcop 27. Roma, Danica A. 11. Sharon F. Berganio 28. San Juan, Hyacinth J. 12. Robert P. Nicolas 29. Sikat, William John G. 13. Felizardo F. Marquez(Driver) 30. Villaceran, Richard C. 14. Emiliano S. Ramos 31. James, Pamela Kaye M.(Detailed-REG) 15. Editha P. Recto Job Order Special Operations Officer I (NEW) 16. Noreen May A. Elaido 1. Abo, Celeste E. 17. Emy A. Labrador 2. Albalos, Joana C. Job Order- (OLD) 3. Arellano, Katherine G. 1. Aban, Febward B. 4. Artiaga, Rommel R. 2. Biong, Roque O. 5. Caldito, Jeffrey E. 3. Buro, Mark Anthony DB. 6. Calpito, John Brian A. 4. Duron, Lirey D. 7. Gupiteo, Robert Joy R. 5. Espejo, Simporianol., Jr. 8. Toledano, Kristine Faith V. 6. Evasco, Manilyn C. 9. Vicente, Elaine Charie T. 7. Garcia, Joy V. 10. Wayyas, Mareshell C. 8. Golez, Ignacio R. Job Order (Computer Operator & Assistant) 9. Lucas, Mark Ferdinand M. 1. Ingua, Joy R. 10. Miñoza, Risalyn P. 2. Reynoso, David Shaun D. 11. Peran, Andrew G. 3. Versoza, Marrisa B. 12. Ramos, Ronaldo B Job Order (Driver) 13. Reyes, Joel B. 1. Abogado, Ryan B.(New) 14. Sesalim. Garry M. 2. Cardano, Francis P.(New) 15. Untalan, Antonio D.(Driver) 3. Climacosa, Aldrin A.(New) 16. Valencia, Mc Alexies L. 4. Janoras, James B.(New) Job Order (Special Operations Officer I) 5. Ramis, Benito F., Jr. 1. Almazan, Leny Jane P. 6. Sicat, Jonathan Anacleto S. 2. Arce, Juan Carlo F. 7. Valenzuela, Emilio A. 3. Artacho, Ciara Mae S. 8. Villaruz, Edgardo H. 4. Avisa, Elizabeth S. Job Order (Mechanic) 5. Buna, Abraham, P. 1. Mangana, Milan L.(Detailed-SCOG) 6. Cabais, Ma. Rosa Fae, S. 2. Reyes, Ralph Engellan S. 7. Claravall, Ruben M., lll. 3. Garing, Felipe E., Jr. 8. Claro, Rachelyn A. Oyster 9. Dagos, Abraham Lyndon D. 1. Bermido, Rogelio T., Jr. 10. Esguerra, Lovely C. 11. Fronda, Kristina Karla A. 12. Hernandez, Phoebe Joy Z. 13. Lamban, Kenneth B. 14. Mallari, Lawrence James S. 15. Manangan, Modesto Celestino Vicente F. 16. Mintar, Imelda V. 17. Miranda, Jusmar Enrique C.

C. ENVIRONMENTAL MANAGEMENT DIVISION (EMD)

FOREWORD

The Environmental Management Division is one of the Divisions under Health Public Safety and Environmental Protection Office wherein the Metro Parkway Clearing Group (MPCG), an interim organizational unit of the Metropolitan Manila Development Authority (MMDA) was lumped as both performs similar functions. The MPCG was constituted by virtue of Administrative Order No. 03 issued by the Honorable MMDA Chairperson Francis N. Tolentino on July 19, 2011 in order to ensure a continuous maintenance of a clean and healthy environment and development of and/or improvement of a uniform and unique landscape that will further enhance the beauty of Metropolitan Manila.

This Manual provides among other things, the background on the evolution of EMD- MPCG, SOPDMU, its organizational structure and the guidelines on how it handles its day to day operation.

This Manual is specifically intended/expected to be used as:

1. A document guide in informing and educating stakeholders on the vision, mission, organization, function and services, work standards, policies and work processes of the EMD-MPCG, SOPDMU;

2. A briefing tool for MMDA officials and employees who are involved in the formulation of plans and programs of EMD-MPCG, SOPDMU.

3. A ready reference to aid in the operationalization, implementation and administration of all the stated policies, rules and regulations and programs and projects of the EMD-MPCG, SOPDMU; and

4. A basis for program evaluation to ensure that the performance of the office is in accordance with the established policies and standards.

It is our hope that this document will be of help to our employees, researchers and stakeholders who are interested to know how the Environmental Management Division (EMD)-Metro Parkway Clearing Group (MPCG), Special Ornamental Plants Development Management Unit (SOPDMU) is being managed.

Definition of Terms and Acronyms

The following terms and acronyms were defined operationally for better understanding of this Manual.

 Ad hoc – temporary in nature, upon the pleasure of the appointing authority and take effects by virtue of an Office Order unless revoked by the appointing authority or incoming officer or head of agency/office.

 Ball out/ Balling out – refers to the process of transferring of trees/plants from one location to another area.

 Composting – the controlled aerobic decomposition of organic matter, such as food scraps and plant matter, into humus, a soil-like material.

 CRRW - Construction, Repair and Rehabilitation Work

 DBM - Department of Budget

 ESC - Environmental Sanitation Center

 EMD - Environmental Management Division

 EMS - Environmental Management Specialist

 Face lifting – refers scope of work which includes but not limited to repair and re- painting and its main objective is to alter and refurbish physical/external appearance of structure.

 Flyover – refer to overpass

 Graffiti – unauthorized writing or drawing on a public surface

 HPSEPO - Health Public Safety and Environmental Protection Office

 Investors Corridor Route – refer to the interconnected roads specially located within the business districts, tourist attraction places, hotels and inns and government center. Namely NAIA Avenue, MIA Road, Domestic Road, Tramo, Andrew Avenue, Saleas, Lawton, MCKinley, Roxas Boulevard, Macapagal, Ayala Blvd, Finance Road, P. Burgos, Bonifacio Drive, Pres. Quirino Ave., Ramon Magsaysay Blvd, , Buendia Avenue and P. Osmena highway.

 Landscaping – to engage in landscaping gardening, it also refers to design of plants /ornaments with plant cover.

 Major thoroughfares – refers to major interconnecting roads namely: EDSA, Commonwealth Avenue, C-5, R-10, Mac Arthur Highway, Marcos Highway and Quirino Highway.

 MMA - Metro Manila Authority

 MMC - Metro Manila Commission

 MPCG - Metro Parkway Clearing Group

 NOSCA – Notice of Organization, Staffing and Compensation Action

 Nursery – an area where plants are grown for transplanting, for use as stocks for budding and grafting.

 Open public places – are roads, streets, sidewalks, easements, parks and other open spaces, bridges, alleys, underpass, overpass, rivers, creeks, canals, drainage, esteros, waterways and other body of water and outlets.

 Refuse – trash, garbage

 Republic Acts 7924 - an Act creating the Metropolitan Manila Development Authority, defining its powers and functions, providing funds therefore and for other purposes.

 Road Networks – refers to road, furniture/structure found in the vicinity of the road like waiting sheds, urinals, see-thru fences, underpass, tunnels, railings, footbridges, flyover, concrete barriers and loading bays.

 SOPDMU- Special Ornamental Plants Development Maintenance Unit

 Tunnel – a covered passageway, a horizontal passageway through or an obstruction, underground passage.

 Underpass – a crossing of a highway and another way (as a road or railroad) at different levels; also the lower level such as crossing

 UPO - Urban Protection Office

I. Historical Background

 Evolution of ESC

The Environmental Sanitation Center (ESC) originated from the former Local Department of Public Services (DPS) organizationally placed under the four (4) cities and thirteen (13) municipalities in Metro Manila.

The former DPS was responsible for the general administration of the Refuse and Environmental Sanitation Services of each local government unit of Metro Manila which included the operational systems and procedures in refuse collection, street cleaning and other related activities.

 Integration of ESC to Metropolitan Governance

The integration of essential services including environmental sanitation was brought about by PD 824, the law that created the first form of metropolitan governance, the Metropolitan Manila Commission.

In order to fully realize the mandate of MMC as provided for in Sec. 4, item 9 of PD 824 (“providing for the establishment of a garbage disposal operation center, which shall direct garbage collection and disposal in Metropolitan Manila”), Executive Order No. 5 series of 1976

“Providing for the Integration and Administration of Refuse and Environmental Sanitation Services in Metro Manila” was issued.

Executive Order No. 5, series of 1976 provides that:

All local DPS of the 4 cities and 13 municipalities placed under the organizational umbrella of Metropolitan Manila Commission are hereby integrated under the operational control and supervision of the Refuse and Environmental Sanitation Center and headed by Executive Director. This is to ensure the effective execution of all ordinances and orders and the implementation of plans and policies approved by the Commission relative to refuse management, environmental sanitation and other related services.

The City and Municipal Mayors shall assist the Governor of the MMC in the general administration of the refuse and environmental sanitation services in their respective jurisdictions and forward directly to the Office of the Governor all advocacies, complaints, suggestions and recommendations regarding these services.

Executive Order No. 5 S.1976 was then the basis for ESC’s operation at the time the Metro Manila Commission was created by virtue of PD 824 to Metropolitan Manila Authority then to MMDA under Rule II, Section 5c of the IRR of RA 7924.

Prior to the implementation of the Local Government Code of 1992, all aspects of solid waste management were under MMA’s jurisdiction. However, with the implementation of the said Code, garbage collection became the responsibility of the local government units, while MMA retained its obligation to operate and maintain transfer station and disposal sites.

Based on the organizational structure of MMA, the Environmental Sanitation Center (ESC) was the unit designated to supervise solid waste collection and disposal.

The ESC was under the supervision of the Office of the Deputy General Manager for Operations and was mandated to provide integrated services on solid waste management and environmental sanitation and enforce and/ or coordinate the implementation of laws, ordinances, rules and regulations relating to environmental sanitation in Metro Manila.

This institutional arrangement was carried up to the time the MMC was transferred to MMA pursuant to Executive Order 392 by then President .

 Transformation of ESC to interim MLMO and other NAMES

In keeping with the changing times, and to be more responsive to the needs, demands and requirements of the metropolis, an ad hoc body on metropolitan landscape management was created.

The Metropolitan Landscape Management Office (MLMO) was then constituted to ensure that Metro Manila’s landscape is continuously maintained, developed and improved uniformly to further enhance the beauty and at the same time develop a livable and vibrant environment for Metropolitan Manila.

Later the MLMO unit was rename Landscape Equipment Organization and Management Division (LEOMD) with same philosophy, Vision, Mission and Goals but with the incorporation of equipment control management to ensure fast delivery of service.

At the middle of the term of former chairman Fernando, another ad hoc bodies were created to address different needs, demands and requirements of the metropolis namely: Roadway Cleaning Operation Group (RCOG); Construction and Equipment Maintenance Office (CEMO); Sidewalk Clearing Operations Group (SCOG) and Roadway Clearing Group (RCG) and during those times Landscaping Group was a separated under the administration of GM’s office.

Most of the organic personnel including Metro Aides of MLMO then rename LEOMD were absorbed in the new ad hoc office RCOG – Roadway Cleaning Operations Group. Almost all of the office personnel of RCOG are in the plantilla position under Environmental Management Division of Health Public Safety Environmental Protection Office including the designated head of RCOG, Mr. Francisco B. Martinez.

Last July 1, 2011, during the time of new administration, Atty Francis N. Tolentino was designated as the new MMDA Chairman. There is a need for the MMDA to streamline operations to attain efficiency and professionalism. MMDA budget was reduced by 52% during those times so the offices of overlapping functions were abolish. Pursuant to the Administrative Order 03, series of 2011 dated July 19, 2011, an abolition of the offices of RCOG, CEMO and RCG were issued and take effect August 1, 2011. Upon the demolition of the following offices mentioned, Metro Parkway Clearing Group was created under Environmental Management Division with Mr. Francisco B. Martinez designated as Officer In Charge (OIC) by virtue of office order 281 Series of 2011. Memorandum was issued relative to the said demolition of the offices and was approved by then chairman Francis N. Tolentino that RCOG, RCG and some CEMO personnel are re-assigned to Metro Parkway Clearing Group.

The Landscaping group personnel are also absorb by the Metro Parkway Clearing Group but later to focus on landscape alone gave way to the creation of Special Ornamental Plants Development and Maintenance Unit (SOPDMU) as per Office Order 131 series of 2013 but still under the supervision of the MPCG head- Mr. Francisco B. Martinez.

II. Underlying Philosophy, Vision, Mission and Goals

 MMDA Vision

“MMDA envisions Metro-Manila evolving into a humane, world class metropolis known for its livability and socio-cultural exuberance.

It shall be the center of a growth polygon, which will influence the creation of socio- economic opportunities for areas beyond its political boundaries.

As a humane metropolis, Metro-Manila shall become a livable physical environment for all.

As a global-oriented metropolis, Metro-Manila shall evolve into a major business and transaction center in the Asia-Pacific Region.

As the center of a growth polygon for the island of Luzon, Metro Manila will influence the enhancement of socio-economic opportunities in areas beyond its political and administrative boundaries.”

 Environmental Management Division-MPCG, SOPDMU Statement Of Mission

To continuously maintain, develop and/ or improve the metropolitan landscape and road networks cleanliness and orderliness in order to ensure:

“Livable and vibrant metropolitan community that provides and promotes civic engagement (state and non-state participation) and a sense of place through clean, safe, orderly and sustainable environment”.

In support to the aforesaid Mission, the EMD-MPCG, SOPDMU commits to undertake the following:

 Maintains the cleanliness and aesthetic landscape of the Investors Corridors namely NAIA Avenue, MIA Road, Domestic Road, Tramo, Andrew, Sales, Lawton, MCKinley, Roxas Boulevard, Macapagal Avenue, Malacañang, Ayala Blvd., Finance Road, P. Burgos, Bonifacio Drive, Pres. Quirino Ave., Ramon Magsaysay Blvd., EDSA, Ayala Ave., Buendia Ave.,and P. Osmeña highway to provide a pleasant environment that will portray a good image of Metro-Manila in particular and the country in general;

 Provide necessary skills and manpower and in coordination with the concerned MMDA offices/units in the upgrading of networks interconnected roads called “Investors Route” specifically located within business districts, tourist attraction places, hotels and inns and government centers, which will entail face-lifting activities such as geometric improvement, repair and rehabilitation of roadways and sidewalks, to include beautification, cleanliness and landscaping of the identified routes, repair and replacement and reconstruction of deteriorated government and private structures, drainage systems, facades and other public facilities which are unsightly and dilapidated.

 Take charge of construction and restoration program, project such as concreting of pavements, sidewalks, nosing sign; repair of broken and dilapidated plant boxes; repair and face-lifting of house along major thoroughfares; repair and installation of urinals, waiting sheds, see thru fences/railings and demolition/removal of structures within the sidewalks;

 Responsible for the care of trees along major thoroughfares, parkways, or as requested by the local government units and other government agencies which includes pruning, trimming, balling and cutting;

 Planting and re-planting of trees and plants which includes flowering or ornamental plants;

 Responsible for soil enhancement/application of fertilizer/compost and soil cultivation;

 May establish and maintain an arboretum as a source of plants and trees for use of MPCG;

 Responsible for the up keep and maintenance of cleanliness of male/female urinals, cones, waiting sheds, traffic signages, sidewalks, gutters, railings, see-thru fences, MRT/LRT posts/walls, sidewalls, catch basins, tunnels/underpasses, footbridges/ overpasses, culverts, murals, plant boxes, tree guards, pylons, high- masts and the like;

 Maintains the cleanliness and orderliness along Metro Manila major thoroughfares namely EDSA, Commonwealth Avenue, Quezon Avenue, Marcos Highway, Mac Arthur Highway, C-5, R-10 and Macapagal Boulevard;

 Construct street furniture and fixtures including waiting sheds in coordination with the Traffic Discipline Office (TDO) and other concerned offices/agencies;

 Supervise the actual implementation of various infrastructure development and vertical projects in coordination with OAGMP and other concerned offices;

 Responsible for the painting/repainting of gutters, footbridges/overpasses, flyovers and underpasses etc.

 Repair and maintenance of tools and heavy equipment of the MPCG;

 Perform other functions that may be assigned by higher authorities.

EMD-MPCG, SOPDMU believes that the framework for a livable Metropolitan Manila is:

The Maintenance of Ecological Balance

A more sustainable metropolitan community can be better achieved if the government’s services and projects are in harmony with nature which include among other things, the provision of orderly, safe and sustainable environment, provision of sound environmental resources for human needs without undermining their ability to function overtime.

The aforesaid paradigm is in accordance with Article II Section 16 of the Constitution of the Republic of the Philippines which states that:

“The State shall protect and advance the right of the people to a balanced and healthful ecology in accord with the rhythm and harmony of nature”.

Within this overarching paradigm, the EMD-MPCG, SOPDMU believes that the following are the cornerstones of metropolitan development:

 Community’s Sense of Well-being

A more sustainable metropolitan community can be attained by recognizing and supporting people’s evolving sense of well-being which includes a sense of belonging, a sense of self-worth, a sense of safety, and a sense of connection with nature, and provides goods and services which meet people’s practical & strategic needs.

 Rights and Responsibilities

A more sustainable metropolitan community can be attained by empowering the people and enabling them to take responsibility based on a shared vision. Likewise, the people must have equal opportunity and access to education and training for them to increase and improve their skills and knowledge. It is also important to help them know their rights and responsibilities within the community. Responsibilities include the observance/adherence to good manners/proper decorum in an urban environment – “urbanidad”.

 Economic Security

A more sustainable metropolitan community can be attained by providing measures that will encourage and entice a variety of business industries and institutions to invest in Metro Manila whose commitment includes the development of human resources and the improvement and support to the Philippine economy in general and to Metro Manila in particular. Measures that will encourage private investors include the continuous provision of a safe, orderly and aesthetic Metropolitan environment.

III. Organizational Structure of EMD-MPCG, SOPDMU

 Parallel Organization under the Notice of Organization, Staffing and Compensation Action (NOSCA)

Consistent with the fundamental management principles that structure follows strategies, the operationalization and implementation of Environmental Management Division (EMD)-Metro Parkway Clearing Group (MPCG), Special Ornamental Plants Development Management Unit (SOPDMU) strategies necessitate the setting of an organizational structure which can translate this into more sustainable and coordinated action.

The present organizational structure of the Environmental Management Division-Metro Parkway Clearing Group (MPCG), Special Ornamental Plants Development Management Unit (SOPDMU) performs functions on the maintenance and improvement of the metropolitan landscape and cleanliness and orderliness of road networks for livable metropolis.

The EMD-MPCG, SOPDMU is the office in MMDA in-charge of directing and managing all aspects of METROPOLITAN LANDSCAPE MANAGEMENT AND ROAD NETWORKS CLEANLINESS AND ORDERLINESS in Metro-Manila particularly along its major thoroughfares. Each local government unit however, is encouraged to develop and implement its own LOCAL LANDSCAPE MANAGEMENT plan.

 Interim Organization (functioning at present)

 Organizational Approaches to the Establishment of the EMD-MPCG, SOPDMU Structure:

 Incorporating the Environmental Protection unit/ component into the organized structure of the MPCG, SOPDMU.

 Drawing up a team organization within the organization of the Health Public Safety and Environmental Protection Office (HPSEPO) of the MMDA.

The present organizational structure of the EMD-MPCG, SOPDMU is shown in Figure 3.

Chief Environmental Specialist-FRANCISCO B. MARTINEZ Supervising Management Specialist

Senior Management Specialist- RAMON GONZALES, NERY CRUZ

Engineer II- Engr. MILAGROS E. ADO Environmental Management Specialist II-Engr. HENRY YENOGACIO

Environmental Management Specialist I – Arch. EMMANUEL MOJICA

Computer Operator II- HONORA SILVESTRE

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Executive Assistant III-ESTEBAN FABIE III Draftsman III-VALENTINO TY Road Networks Special Ornamental Construction and Equipment and Maintenance Plants DevelopmentArtist Illustrator II- EMILIOMaintenance CALING Group Maintenance Group Units (SOPDMU) (108 Base and Nagtahan Group Base) (108 Base)

Acting Supervisor Head –SOPDMU- Skilled Workers Skilled Workers /Public Service Arch Emmanuel Foreman (PSF) Mojica

Assistant Heads- Liason officer Laarni Doroneo/ Unskilled workers Unskilled workers Archie Reville /Laborer /Laborer

Acting Foreman Agronomist, (JO) Agriculturist, Forester

Figure 3 Metro Aide-I / Skilled Workers Laborer II

Laborer II

IV. EMD-MPCG, SOPDMU Core Responsibilities

1. Management Responsibilities: These functions cover the managerial activities/directives from the top management.

 Setting up of distribution scheme among the staff, field workers/ skilled workers for the maintenance and improvement of landscape in the metropolis.

 Entrusting responsibility and authority to subordinate.

 Initiating and coordinating interdepartmental linkages to facilitate work accomplishments.

 Encouraging people to work well on the job or motivating them to work productively.

 Selecting right people for the right job.

 Establishing performance standards.

 Assessing performance of work done vis-à-vis set standards.

 Checking work/ providing feedback regarding accuracy and adequacy of work accomplished.

V. Statement of Functions

Duties and Responsibilities:

 Chief-Environmental Management Specialist

 Overall control and supervision of the EMD-MPCG, SOPDMU Office organization, operations, resources, activities and personnel.

 Formulates policy framework and directions for EMD-MPCG, SOPDMU Office.

 Executes and implements MMDA ordinances, execute orders, laws and other enabling issuances.

 Establishes organizational linkages both integrative and coordinative mechanisms.

 Reports to the Chairman/ GM and other higher authorities.

 Undertake other related activities that may be assigned by the Chairman/General Manager and other higher authorities of the MMDA.

 Supervising Management Specialist

 Assists the Chief of Division in the planning, supervision and implementation of the programs, projects, activities, policies undertaken by the EMD-MPCG, SOPDMU in accordance with the Vision, Mission and Goals of the Metropolitan Manila Development Authority.

 Undertakes the necessary research and development activities to support the comprehensive development framework plan for EMD- MPCG, SOPDMU.

 In the absence of Division Chief, takes charge in the supervision of personnel of EMD, MPCG-SOPDMU,

 Checks and reviews plans, proposal and logistic requirement of the Division relative to operation,

 Does related work that may be assigned from time to time.

 Senior Management Specialist

 Participates in the conduct of study to maintain and ensure ecological/environmental balance within the vicinity as well as the pollution free underground.

 Coordinate with the agencies concerned on the implementing rules and regulations on pollution control and other environmental issues.

 Does related function that may be assigned from time to time

 Engineer II

 Supervise professional and non-professional engineering area of assignment

 Assist in the working out of the operational plans for the proper execution of the approved plans and programs and sees to it that are carried out accordingly,

 Conduct survey, inspection and evaluation for a particular projects/request.

 Conducts inspection on-going projects for adherence to plans and specifications and prepares report from time to time

 Performs other related functions that may be assigned by the immediate supervisor.

 EMS II and EMS I

 Assist in the studies to ensure and maintain ecological/environmental balance,

 Coordinate with other related agencies regarding implementing rules and regulations on pollution control,

 Does related work that may be assigned from time to time.

 Computer Operators

 Sets up and operates peripheral devices and free standing computer support equipment.

 Performs other related functions may be assigned

 Executive Assistant III

 Advices the Head of Office on policies and procedures relative to the functions of his office

 Personally makes recommendations on difficult and complicated problems where no policy or precedents has been established,

 Assist in planning, directing and supervising the work of staff.

 Does other related work assigned from time to time.

 Draftsman III

 Participates in the work of personnel engaged in the preparation of drawings, made from sketches and other engineering and architectural data as well as site maps, topography, drawing profiles and charts.

 Conduct survey and inspection

 Does other work that may be assigned from time to time.

 Artist Illustrator II

 Extends technical guidance, supervises and participates in the work of personnel in the preparation of sketches of plan, projects and other subjects that may be assigned,

 Conduct survey and inspection

 Does other work that may be assigned from time to time

 Road Networks maintenance Group

 Responsible for the cleanliness and orderliness of the major road thoroughfares and investors corridor.

o Sweeping

o Debris collection

o Uprooting of Grass/ bush cutting

o Removal of graffiti

o Repainting of walls and gutters

o Cleaning/ flushing of fly-overs, underpasses and footbridges

 Removal of illegal ads, tarpaulins and streamers

 Special Ornamental Plants Development Management Units

 Development of a more orderly, greener and well maintained areas identified for landscaping improvement.

o Trimming/pruning and cutting of trees within priority areas.

o Planting, replanting of trees and ornamental plants.

o Watering of trees and plants.

o Reconditioning and replacement of soil.

o Cultivating and sprucing within the priority areas.

o Fertilizing of flora

 Ensure a more ecologically balance metropolitan surrounding.

o Development of plant nurseries for special ornamental plants and ensure sustainability of the same.

o Maintained all hanging ornamental plants installed along walls of EDSA tunnels/underpasses including those that will be planted in the future in similar areas in Metro Manila.

 Construction and Maintenance Group

 Repair, fabricate, construct, provide and install various road networks like see thru fence, railings, urinals, pylons, waiting sheds, gutter, plant boxes, sidewalks, and others as may be assigned.

 Painting and re-painting of footbridges, flyovers, railings, Gutters, plant boxes, see thru fences, concrete barriers, lane markings for pedestrians (upon request), urinals and other Structures upon request/instruction from higher supervisor

 Delivery of portalets upon request and approved by the chairman and retrieve the same after the activities.

 Mopping of accumulative garbage along EDSA.

 Face lifting of structures, houses along the road that are unpleasant to the eyes.

 Hauling of debris, refuse, plant boxes, barriers, plants, etc.

 Equipment Operation and Maintenance Group

 Provides necessary mechanism to operationally handle and maintain all the equipment used by EMD-MPCG, SOPDMU.

 Provides mechanism of accountability in the maintenance and of all equipment and properties assigned to EMD-MPCG, SOPDMU.

VI. EMD-MPCG, SOPDMU Day to Day Operations

The EMD-MPCG, SOPDMU Operational Framework shown in Figure 4, includes the input plans, throughput variables (strategies) and the output which is the attainment of goals/objectives.

The Input variables indicate the day to day operations of the EMD-MPCG, SOPDMU namely: Regular Maintenance Work, Plant Management Work, and Construction, Repair and Rehabilitation work geared towards the effective implementation of the Flagship programs in the identified seven (7) major road projects and the Investor Corridor Upgrade Project of the MMDA mandated by the President.

The Throughput variables are the strategies designed to attain the objective of livable community which include the following: landscape management for physical improvement of metropolitan environment, instilling the value of self-discipline among the citizenry which will lead to total participation of all residents in the metropolis. The processes also focus on the stratification management, work simplification and continuous capacity building for human resource development and the operationalization of good governance in the EMD-MPCG, SOPDMU, as well as the inter-organizational coordination and cooperation.

The process in turn is expected to produce an Output of a livable metropolitan community which is the objective of the metropolitan governance.

Figure 4. Paradigm: EMD-MPCG, SOPDMU Operational Framework for Analysis

OUTPUT INPUT THROUGHPUT (Strategies) (Attainment of the (Plans) Goals/Objectives)

RA 7924 (Scope of Services)  Landscape EMD-MPCG, SOPDMU’s management for • Promotion and safeguarding Day to Day Physical Improvement of of the health and sanitation of Operations the region Metropolitan Work: Environment

• Enhancement of ecological Regular balance Maintenance  Self-disciplines of Work citizens

• Prevention and control and

abatement of environmental  Total participations pollution. Plant of all stakeholders Livable Management Metropolitan Flagship Programs: Work Community  Simplified work

techniques

1 Cleaning of Road Networks :

Construction,  Management 2 Installation, Fabrication and other Repair and Stratification  Capacity Building Repair of Road networks Rehabilitation Work

 Operationalization of

Core Functions Good Governance  Inter-organizational 1. Greening Program cooperation

2. Landscaping F E E D B A C K

Support Functions:

Assistant to LGU, NGO & NGA as per requested like Lingap sa Brgy, grass cutting, pruning/trimming, clean up operation etc.  Maintenance, Repair and Rehabilitation of Equipment Services

VII. EMD-MPCG, SOPDMU Systems and Procedures

 Deployment of Manpower

o The EMD-MPCG, SOPDMU deploys one (1) Metro Aide to clean each of the Urinals/footbridges installed along the major thoroughfares including its immediate premises to ensure cleanliness within the area.

o Each Metro Aide assigned along the major thoroughfares is required to finish the cleaning of his/her area of responsibility with a road stretch of at least 1000 meters (1 kilometer).

o The Metro Aides are required to use “tongs” in cleaning their area of responsibility in order to capture all the litters that cannot be swept/ removed by an ordinary broomstick.

 Deployment of Equipment

o The utilization of equipment such as, Manlifter, Manlifter Bridge, Elevated Flatform, balling machines, etc., are scheduled accordingly. However in the event that these are needed by top management to attend to the immediate requirements and demands from the higher authority, the same shall be given priority.

 Operational Policies

o Earthing of culverts to serve as temporary storage of swept debris to facilitate collection by the garbage trucks. Any Metro Aide who fails to perform such instruction shall be sanctioned together with his superior.

o Planting of plants/trees in all available open spaces, vacant lots, and parks.

o Adherence to the verbal instruction of the Chairman in the uniformity and consistency in trimming and cutting of trees.

o The observance of planting of trees which requires 3 meters clearance from the street lamp post. Pruning of the branches and twigs of existing trees that do not conform with the required clearance.

 Official Working Hours

o The manpower (Metro Aide) assigned to the various fields/ areas are required to observe official working hours as scheduled by the Administrative Division.

EMD-MPCG,SOPDMU Operatives Official Time

1. Regular Field Workers 6:00 am to 2:30 pm 2. Job Order Workers 7:00 am to 4:00 pm 6:00 am to 2:00 pm 2:00 am to 10:00 pm 10:00 pm to 6:00 am

3. Operatives with Round the Clock work schedule (Emergency included) 6:00 am to 6:00 pm

4. Office Staff 8:00 am to 5:00 pm

The proper wearing of uniform is strictly enforced by the HPSEPO-EMD, MPCG, SOPDMU Administrative Division.

 Work Standards

To keep track of the progress of the plans and programs/ projects being implemented, a monitoring and evaluation system was devised by the EMD-MPCG, SOPDMU. Daily, weekly, monthly, quarterly and annual reports are prepared by each unit/ group/cluster and submitted to the Head of Office, then to Director of HPSEPO and other key officials to keep them informed of the status of the programs and projects.

Based on the reports, actual accomplishments are compared with the targets set during plan formulation.

The projected performance target and/ or indicators set by each group under EMD-MPCG, SOPDMU program are usually higher than the levels of performance targets in the previous years. These higher targets are intended so that all the departments and offices are challenged to move to a higher level of performance in meeting the needs and expectations of the people in the metropolis. Targets set are usually checked within the medium-term time frame to monitor progress towards the attainment of program/project objectives.

The following are some of the Work Standards or Performance Indicators established by EMD-MPCG, SOPDMU which Key Result Area (KRA) is “Livable Metropolitan Community”.

1. Regular Maintenance Work (RMW)

1.1 Sweeping

 Length of street swept (m.)  Volume of litters swept (cu.m.)

1.2 Removal of debris (cu.m.)

1.3 Removal of soilmounds on gutter

 Length of gutter cleaned (m.)  Volume of soilmounds removed (cu.m.)

1.4 Removal of Signage/Posters that are illegally posted on walls

 No. of posters removed  No. of streamers removed  No. of Commercial Ads removed

1.5 Hauling (cu.m.)

 Volume of debris  Volume of soil mounds collected  Volume of Garden Soil  No. of plants hauled (pcs.)

1.6 Washing of railings/MRT wall/C-thru fences/etc. (sq.m.)

1.7 Cleaning of traffic signage and other public information.

1.8 Washing/ Flushing of fly-over/ pedestrian overpasses and other street furniture/fixtures.

1.9 Cleaning and washing:

 Length of railings cleaned (l.m.)  Length of fly-over cleaned (l.m.)  Length of underpass cleaned (l.m.)  Area of walls cleaned (sq.m.)  No. of waiting shed cleaned (units/sq.m.)  No. of traffic signage cleaned (units/sq.m.)  No. of barriers cleaned (units/sq.m.)  No. of flower pots cleaned (units/sq.m.)  Length of sidewalk cleaned (l.m.)  Volume of litters collected (cu.m.)  Volume of Water used (cu.m.)

1.10Maintenance of Urinals/Waiting Sheds/ Footbridges.

2. Plant Management

2.10 Greening Program:

 Planting of trees and assorted ornamental plants

 Procurement of plants garden soil

 Fertilizing of Flora

 Procurement of full grown trees

 Balling-out and transferring of trees

 Digging of ground hole for tree planting

2.20 Development of nurseries

2.20 Pruning/ trimming

 No. of trees pruned  No. of plants trimmed  Length of ornamental plants trimmed (l.m.)  Volume of cut branches/ leaves collected (cu.m.)

2.30 Propagation

2.40 Removal of dried/ dead plants and trees

2.50 Soil Leveling/ Cultivation

 Area of soil leveled (sq.m)  Area of soil cultivated (sq.m.)

2.60 Grass cutting

 Area of grass cut (sq.m.)  Volume of grass cut collected (cu.m.)

3. Construction, Repair and Rehabilitation Work (CRRW)

3.1 Painting/ repainting of gutters, see thru fences, footbridge, etc.

3.2 Repair of dilapidated/ broken plant boxes.

3.3 Repair/ restoration of urinals, waiting sheds, etc.

3.4 Sidewalk Repair

VIII. Operationalization of Good Governance of EMD-MPCG, SOPDMU

 Participation (macro-meso-micro level)

 Accountability (adhering to the integrity development plan of the MMDA)

 Transparency and openness in all MLMO transactions

 Adherence to the rule of law and policy

 Interdepartamental relations and coordination in sharing and exchange of resources.

 Good governance ensures that political, social and economic priorities are based on broad consensus in society and that the voices. of the poorest and the vulnerable heard in decision-making over the allocation of development processes (UNDP, 2000). In its ideal sense, it is democratic in spirit and participatory in approach, thus enabling a good improved quality of life on the basis of limited participation and civil liberties of the societies.

From this concept, the application of good governance at the Environmental Management Division-Metro Parkway Clearing Group (MPCG), Special Ornamental Plants Development and Maintenance Unit (SOPDMU) shall include the following:

1. Transparency: Availability of reliable information (the provision of appropriate, necessary and relevant information to stakeholders in metropolitan roadway networks cleaning maintenance and landscape management when needed and upon demand.

2. Participation: Partnership with civil society, provision of a voice for all stakeholders or metropolitan roadway networks cleaning maintenance and landscape management in the formal and informal decision-making.

3. Accountability: Decision makers on metropolitan roadway networks cleaning maintenance and landscape management are answerable for their actions and violators are penalized accordingly.

4. Adherence to the Rule of Law: Legal systems in place on metropolitan roadway networks cleaning maintenance and landscape management, stable and legal framework fairly and impartially enforced.

5. Leadership: EMD-MPCG, SOPDMU leadership provides clear and strategic long term vision. Vision and mission are owned by all and are arrived at consensually and in a participatory manner.

6. General Organization and Management: Existence of clear organization and management institutions and processes at EMD-MPCG, SOPDMU characterized by absence or minimized red tape.

7. Intergovernmental Relations: (i.e. vertical and horizontal, including clustering) Presence of coordinative relationships (from simple sharing of information to activity sharing to clear delineation of hierarchy between and among national and local institutions, or among co-equal levels of governance.

8. Continuity in the implementation of programs, predictability and sustainability: Appropriate programs and projects initiated by previous administration (ESC in particular) are continued by EMD-MPCG, SOPDMU after proper evaluation.

9. Effective and Responsive Provision of Basic Services: Basic front line metro-wide services especially those identified under MMDA Charter.

IX. Operational Control and Supervision

Self-help management

In resource-poor environment, where MMDA lack the funds, personnel and administrative capacity to provide relevant services such as the metropolitan roadway networks cleaning maintenance and landscaping, self-help groups can play an important role by:

 Providing more accurate and representative information

 Adapting programs to priority needs

 Mobilizing resources on a self-help

 Providing locally appropriate technical knowledge

 Enhancing utilization and maintenance of facilities and services.

. Administrative Section Functions

a. Act as the intermediary between EMD-MPCG,SOPDMU and its clients.

b. Receive records and transmit documents for action to the immediate Units concerned.

c. Undertake regular monitoring of the status of documents to ensure that the EMD-MPCG, SOPDMU is properly posted with the documents or papers under process at any given time.

d. Keep and files official records and mail services systematically and maintains a regular inventory and appraisal of communications received and prepared by the EMD-MPCG, SOPDMU.

e. If not, reviews and evaluates other documents as to completeness of supporting papers

f. If supporting papers are incomplete, returns documents to concerned party.

g. If complete, stamps date of receipts and initials documents.

Anti-Smoke Belching Unit

1.0 Introduction

On January 11, 2010 , upon the directive of the former Chairman of MMDA, Judge Oscar A. Inocentes, the MMDA Anti-Smoke Belching activities were re-launched, constituting a task group that will undertake the roadside inspection and enforcement of motor vehicle emission standards (particularly for diesel-fueled engines), in line with the provision of the Clean Air Act (RA 8749). The office was established to pursue programs aimed at reducing pollution and protecting environment.

And on March 11, 2010 the MMDA Task Group started its operation and implementation of the Clean Air Act.

2.0 Definition of Terms and Acronyms

ASB - Anti-Smoke Belching ASBT - Anti-Smoke Belching Team ASBU - Anti-Smoke Belching Unit CAA - Clean Air Act CR - Certificate of Registration DAO - DENR Administrative Order DENR - Department of Environment and Natural Resources DOTC - Department of Transportation and communications EMB - Environmental Management Bureau IEC - Information, Education and Communication LGC - Local Government Code LGU - Local Government Unit LTO - Land Transportation Office NGO - Non-Governmental Organization OR - Official Receipt OVR - Ordinance Violation Receipt PM - Particulate Matter RA - Republic Act rpm - revolution per minute TCT - Traffic Citation Ticket TESDA - Technical Education and Skills Development Authority TOP - Temporary Operator’s Permit TVR - Traffic Violation Receipt

3.0 General Information about the Unit

One of the mandates of MMDA per Republic Act No. 7924 is the Health and Sanitation, Urban Protection and Pollution Control. Thus, the task group constituted was placed under the supervision of the Environmental Management Division of the Health, Public Safety and Environmental Protection Office to expedite the renewed campaign, the former personnel who were previously deputized by Land Transportation Office were tapped to constitute the task group.

The motor vehicles mostly apprehended were public buses, jeepneys, AUV’s and delivery trucks, to name a few. With the assumption of His Excellency President Benigno Simeon C. Aquino, the MMDA ASBU participated on the activities launched by the Department of Environment and Natural Resources (DENR) called project EDSA Ligtas Hangin Campaign in partnership with Clean Air-Asia and Partnership for Clean Air, a non- governmental entity in line with President’s 16 point agenda on urban developments.

To make the MMDA-ASBU personnel competent and reliable in their works, they were sent to LTO, DENR and TESDA to undergo Competency Training on Service Emission Control System. They were given Certificate of Competency.

4.0 Organization and Responsibilities

FRANCISCO B. MARTINEZ Envt’l Mgmt. Specialist V Head, EMD-ASBU

REY C.Prober REGINALDO Sr. Envt’l Mgmt.dep Specialist

JOSEPH O. PEŇOLA Envt’l Mgmt. Specialist II Actg. Admin. Officer/Liaison Officer-LTO MERCEDITA D. BLAY Computer Operator II Actg. Admin. Asst.

SALVADOR T. SANA FREDDIE C. ALFARO Traffic Aide III Apprehending Officer/ Apprehending Officer a Machine Operator

DENNIS M. PADILLA EDWIN M. ACOSTA Machine Operator Information Officer

ERIBERTO A. COLLERA JOSE J. MAMARIL Spotter Driver/Depressor

LILET L. GONZALES ROGELIO M. DE GUZMAN Plate Keeper Spotter/ Depressor

RICARDO E. CRISOSTOMO, JR. ROMULO T. DALIGDIG Information Officer Plate Detacher

EMILIO DE GUZMAN JOEL A. ROSARIO Prober Plate Detacher

DEXTER T. HALCON MARK LESTER S. MATRIANO Prober Detailed

DANILO B. LERIOS Plate Detacher

5.0 Operational Control and Supervision

5.1 Implement and enforce the Clean Air Act (RA 8749) thru roadside inspection and apprehension.

5.2 Improve the “ambient air quality” of Metro Manila thru the implementation of comprehensive Anti-Smoke Belching Program (Article 2, Section 5.d of RA 8749).

5.3 The main objective of ASBU is to pursue programs aimed at reducing air pollution and protecting the environment.

5.4 Instill public awareness thru information campaign in so far as clean air is concerned.

6.0 Operating Procedures

6.1 SPOTTER: flag down a vehicle.

6.2 When the vehicle stopped, a deputized Apprehending Officer will approach the driver and politely asked for his Driver’s License and the vehicle’s registration papers.

6.3 The Apprehending Officer will accept only the Driver’s License less the ID jacket to insure that no paper money was inserted to it.

6.4 Upon securing the Driver’s License and the registration paper, the Apprehending Officer submits the same to the Records Officer who will record the information on the Driver’s License and OR/CR.

6.5 The Apprehending Officer will ask the driver to yield the wheel to the Depressing Officer for the eventual testing of the vehicle and ask the driver to watch the testing of the vehicle.

6.6 If the vehicle failed the test, the driver will be informed that the plate of the MV, only shall be confiscated and an LTO Temporary Operator’s Permit (TOP) will be issued, together with the test results.

6.7 During the course of the testing, no personnel of the Anti-Smoke Belching Unit shall be permitted to entertain or accept calls thru cellphone from the owner of the MV and to any other person who wants to intercede in behalf of the owner of the vehicle.

6.8 In the course of the apprehension, a unit supervisor representing the office of the Director IV, HPSEPO, shall observe the on-going activities to insure that all is in accordance with the existing procedure.

6.9 At the end of the day, the supervisor will report to the Director IV regarding the day’s operation.

Street Dwellers’ Care Unit

Introduction

MMDA (formerly MMC) started to rescue street dwellers since 1990 under the office of Directorate for Special Operations (DSO) and Rescue. In 2005, the Metro Gwapo was launched and the MMDA decided not to use the word “rescue” for the process of removing the dwellers in the street because this is an emergency response term. A new unit was then created known as the “Street Dweller Care Unit” which refers to “care” and “humanitarian” action fo9r street dwellers.

Definition of terms and acronyms:

 DSO – Directorate for Special Operation  DSWD - Department of Social Welfare and Development  HPSEPO - Health, Public Safety, Environmental Protection Office  JFC - Jose Fabella Center  LGU - Local Government Unit  MMDA - Metropolitan Manila Development Authority  MSSO - Metropolitan Social Services Office  NGA - Non Government Agencies  NGO - Non Government Organization  RA - Republic Act  SDCU - Street Dwellers Care Unit

Duties and Responsibilities:

Head SDCU

– Responsible in the supervision of the daily operations including Home conduction of rescued nomads. – Responsible in the assistance to DSWD facilities, NGO’s & NGA’s catering rescued dwellers. – Responsible in the coordination of inter-agency Joint Rescue Operation with the LGU’s and other concerned agencies. – Performs such other functions as his /her superior and or the MMDA management may direct.

Technical Support

Supply Officer: - Responsible in the preparing purchase orders such as materials concerning to vehicles maintenance. - Find/Canvass the sources of supply and obtain quotes from suppliers - Coordinate to Supply and Property Division of the Agency. - Performs such other functions as his his/her superior and or the MMDA management may direct.

Administrative Services: - Responsible in the preparing of Daily Time Records (DRT) including the attendance and tardiness of staff. - Responsible in the recording data and preparing reports, letters and office memos. - Sort and distribute incoming memo to staff within the office. - File papers and documents. - Performs such other functions as his his/her superior and or the MMDA management may direct. Receptionist/Secretary: - Responsible in the answering telephone enquiries from other Agency. - Attend to visitors and assist with their enquiries. - Operate a range of office machines such as photocopiers and computers. - Scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Driver:

- Responsible in the inspecting vehicle for defects and safe operating condition before , during and after trips. - Responsible in driving and picking up superior personnel in a timely, safe and courteous manner as well as Rescue operations.

Utility:

- Responsible in the cleaning and organizing office facilities. - Performs such other functions as his his/her superior and or the MMDA management may direct.

RESCUER GROUP

Team Leader:

- Responsible in the supervision of the team and conduct briefing and mobilizing the rescuer.

- Responsible in the need to have their eyes and ears on the ground and always paying attention to the group and to oversee staff performance.

- Responsible in the locating where the institutions send the street dwellers.

Driver:

- Responsible in the inspecting vehicle for defects and safe operating condition before , during and after trips.

- Responsible in delivering and picking up street dwellers in a timely, safe and courteous manner as well as massive operations.

Rescuer:

- Responsible in the rescuing of street dwellers in safe and friendly manner.

- Responsible in indentifying the needs of street dweller especially the health condition.

- Responsible in getting information about the dwellers including his/her age, family background and taking photo for record and documentation.

Operational Control and Supervision

Street Dwellers Care Unit (SDCU)

• Exclusively devoted to conducting rescue operations and implementing the Street Dweller’s Care Program, 24 hours a day, 7 days a week. The stated goal of the MMDA’s Street Dwellers Care Unit is that ‘the presence of even one street dweller virtually negates the government’s efforts to inspire its citizenry to be confident about a bright future.

• People who are frequently targeted by rescue operations are street dwellers, vagrants, homeless people, street nomads, beggars, rugby boys and sidewalk dwellers.

Regular Rescue Operation

1. Conducting assessment/surveying to assigned area of operation

At this stage the Team leader conduct briefing and mobilizing the rescue team to rescue all street dwellers.

2. Conducting basic interview with the street dwellers and assess her/his needs

At this stage the team leader already locate where the institutions send the dwellers.

3. Removing the Dwellers from the street

This normally involves a service vehicle with team rescuers approaching the Dwellers in the street. The rescuers then take physical custody of the Dwellers and put him/her in vehicle and transport him to a place for processing.

4. Background Investigation

This stage may involve getting information about the dwellers including his/her age, family background and taking photo for records and documentation.

5. Leaving Custody to appropriate institution

This stage the dwellers protective ends, because the dwellers is referred to an alternative institution and facilities for further care and shelter including foods, bath and clothing.

Massive Operations

Local Government Unit (LGU)

 The LGU’s requested MMDA to conduct massive operation, coordinated thru formal letter or via phone call.

 Conduction of inter-agency Joint Rescue Operations with the LGU’s and other concerned agencies. Massive Rescue Operation.

Department of Social Welfare and Development (DSWD)

 The DSWD requested MMDA to provide massive transportations of Street Dwellers.

 Home conduction of rescued nomads from Jose Fabella Center to places of origin.

 Provision of assistance to DSWD facilities, NGOs and NGAs catering rescued nomads

Regular Operation Activity flow chart

STREET DWELLER CARE UNIT (SDCU) 2. Interview/ gathered information/taking photo

1. Rescue Street Dwellers RESCUE OPERATIONS 3. Bathing/ clothes and foods giving

4. Turn – over to JFC

Control of Records and Documentation

• The rescued Street Dwellers are properly recorded thru manual recording of Team leader and encoding / downloading to computer for the purposes of accomplishment report and other documentations.

References

• Appendix A: Executive Order No. 392, in accordance to Article 18, Section 8 of the c1987 Philippine Constitution, creating Metropolitan Manila Authority (MMA)

• Appendix B: Republic Act No. 7924 creating the Metropolitan Manila Development Authority (MMDA)

• Appendix C: Republic Act 7160 – Local Government Code of 1991

• Appendix D: Constitution of the Republic of the Philippines, 1987

B. SUPPORT SERVICES

PUBLIC AFFAIRS STAFF

I. Introduction

The Public Affairs Staff (PAS) of the Metropolitan Manila Development Authority (MMDA) is responsible for the dissemination and production of materials, such as official press, video and photo releases and statements and other official documents, intended for internal and external stakeholders regarding the mandates of the Authority, including, but not limited to, flood control, solid waste, and traffic management.

It is also tasked by the MMDA chairman and heads of other departments to handle coverage of institutional events and undertakings involving the Authority.

All the information and materials produced from the PAS will only be released to the public with proper authorization from the Authority.

II. Definition of Terms and Acronyms

PAS - Public Affairs Staff

MMDA - Metropolitan Manila Development Authority

Permanent - refers to a regular employee

Job Order - refers to a contractual or a non-regular employee

Authority - refers to the Metropolitan Manila Development Authority

Office - refers to the Public Affairs Staff

DTR - Daily Time Record

III. General Info about PAS and Selected Areas of Operation

Aside from dissemination of the news information, the PAS also assist the news media, as well as general public, by providing them with relevant pieces of information and documents about the Authority.

IV. Organization and Responsibilities

The PAS is headed by a Director who, under direction, exercises supervision and control over all the major organizational components of the Staff Unit and performs other functions that may be assigned.

The Director also:

* renders administrative decisions on all matters within the organizational component;

* supervises and recommends actions regarding appointments, promotions, transfers, and reinstatements of personnel as well as investigates/ recommends actions and administrative complaints;

*reviews and comments on the proposal and reports submitted by the technical personnel on their respective activities;

*formulates, concepts, plans, policies, rules and regulations and ensures compliance thereof;

*administers programs and coordinates with other MMDA Office/ Service/ Staff Directors concerning the implementation of the programs/ activities/ projects of the Office

*performs other functions that may be assigned from time to time.

An Information Officer IV, who, under direction, supervises the entire activities of the Office, ensuring that essential information are disseminated to the public.

The Information Officer IV also :

* formulates office policies relative to information making and oversees the implementation of the same;

*directs and participates in gathering of information and other data on the response or acceptance by the public of the Office's activities and programs/projects;

*directs the kind of press releases that should be farmed out to news media to achieve maximum exposure of projects and other activities of the Office;

*plans and organizes coverage of important meetings and events that are of public interest;

*does other duties that may be assigned from time to time.

A Public Relations Officer IV, who, under direction, exercises overall supervision and control over activities and personnel of the Office.

The Public Relations Officer IV also :

*provides direct actions/remedies or direct referrals on general public complaints, grievance's requests for assistance, petitions and other such related matters based on Staff's studies and recommendations;

*recommends courses of actions on public assistance/relations and governmental matters referred to the Authority, which are of a rather complex/urgent nature and of extra-ordinary magnitude;

*supervises, directs, and coordinates plans on public assistance/relations, programs, and projects;

*attends to urgent/ important callers, conferences, hearings, and confrontations relating to public assistance/relations;

*establishes and maintains coordinative linkages with the MMDA Offices and local government units as well as with other government agencies to facilitate its public assistance and public relations activities and projects;

*reports on the over-all performance of the Office;

*does other duties from time to time.

A Public Relations Officer III, who, under general supervision, assists in the supervision and control of personnel in the performance of their respective duties and functions

The Public Relations Officer III also :

*studies and recommends appropriate action/referral on public complaints/ assistance , grievances, petitions, and such other related matters;

*assists in the supervision and coordination of plans regarding public assistance/relations programs and projects;

*prepares reports, communication regarding actions taken/referrals made on public complaints, requests, and other related matters;

*attends in behalf of the Chief hearings, conferences, meetings that concerns public assistance;

*does other duties that may be assigned from time to time.

An Information Officer III, who under general supervision, operates a program in coordination and supervision of various tasks relative to the dissemination of information as regards the programs, projects and on-going activities of the Office.

The Information Officer III also:

*supervises and coordinates the preparation of written releases on the start, progress, and completion of significant projects, programs, activities of the Office:

*reviews records of key data elements for possible progress releases;

*assists in the formulation and designing of a program creating public awareness and acceptance of the Office's major programs;

*reviews and analyzes final drafts of informational bulletins, newsletters and briefing charts before its approval;

*conducts periodic visits to public forums and service organizations for the widespread circulation of information;

*makes use of the different media in the spread of news releases;

*maintains an effective system of news gathering through the use of interviews, questionnaires and field discussions;

*plays as an active part in public relations work;

*does other duties that may be assigned from time to time.

An Information Officer II, who under general supervision, supervises writing of news or feature articles or any other informative or instructional materials.

The Information Officer II also:

*confers and coordinates with subordinate personnel in gathering materials for the Office for publication through newspapers, magazines, posters, and the radio;

*scans statement of policy and projected programs to secure publicity materials;

*supervises coverage of important meetings and events that are of public interest and welfare;

*assists in arranging press conferences/special events with newsmen, radio and television commentators;

*performs liaison work and establishes effective relations with various public information agencies on communication media;

*promotes better understanding between the Office and the general public;

*does other duties that may be assigned from time to time.

A Clerk III, who under general supervision, supervises and directs clerical workers in the performance of their duties.

The Clerk III also:

*prepares/drafts and types letters, correspondences, memoranda, endorsements and other communications;

*may classify and cross check reference materials in the function areas in which the Office operates;

*gathers and collates data and others statistics required by the Head of Office;

*takes charge in determining the needs of the staff for office supplies and other such requirements;

*develops and implements a systematic filing system for the office files and records;

*responsible for the preparation of periodic reports, personnel matters, Daily Time Records (DTR), etc.;

*does other duties that may be assigned from time to time.

A Photographer II, who, under general supervision, plans and coordinates photographing activities for documentary and other purposes.

The Photographer II also:

*takes still pictures, both colored and black and white, of important events with Metro Manila significance;

*performs developing and processing work of film shots;

*does other duties that may be assigned from time to time.

A Computer Operator II, who , under general supervision, sets up and operates peripheral devices and free-standing computer support equipment.

The Computer Operator II also :

*performs routine preventive maintenance as specified by device manufacturers and installation standards;

*handles input and output media for subsequent use;

*monitors systems performance, logging in and other activities;

*performs other functions as may be assigned.

An Audio-Visual Equipment Operator II, who under general supervision, operates audio-visual equipment or similar machines;

The Audio-Visual Equipment Operator II also :

*takes precautionary measures to prevent damage to or loss of the equipment or any part or Instrument thereof;

*personally attends to, reviews and checks its operation to maintain a constant standard of technical efficiency and effectiveness;

*performs minor repairs and adjustments on the machines;

*files and maintains simple records of requests for audio-visual work;

*does other duties that may be assigned from time to time.

An Audio-Visual Equipment Operator I, who under immediate supervision, operates the audio-visual equipment or similar machines to provide audio-visual support to in-service training, seminars, conferences and the like in the Office concerned.

The Audio-Visual Equipment Operator I also :

*controls inventory and prepares and submits requisition forms for supplies and materials;

*cleans and maintains the machine and equipment in good operating conditions;

*does other duties that may be assigned from time to time.

A Photographer I, under general supervision, takes photographs of various meetings, conferences, seminars, and important occasions organizations in the Authority.

The Photographer I also :

*develops and retouches negative films;

*prints, and enlarges, and recopies photographs;

*prepares chemicals and adjusts equipment necessary for printing pictures;

*sustains and makes adjustments on photographic equipment;

*files photographs and negatives;

*does other duties that may be assigned from time to time.

Organizational Structure

Management Information Systems Staff (MISS)

I. FUNCTIONS

1. Establish and operationalize a computer- based information network/ system that shall provide work station-based information access among the various units of the MMDA.

2. Identify top management data requirements, as well as, data requirement of operating units and identify data source and data deviation.

3. Collate and classify data, and design necessary data configuration to purposes of computer-based data retrieval and specific information reporting formats.

4. Set-up mechanism for safeguarding and accuracy of data, integrity, and computer library/files management.

5. Keep abreast on current information management technologies to maintain and upgrade MMDA’s facilities/operation,

6. Analyze/integrate operating reports for feedback purpose.

7. Perform other duties and functions that may be assigned.

II. LIST OF PERSONNEL

N NAME POSITION STATUS 1. 1Silvestre, Milagros Y. Director II Perm 2. Turingan, Freid Rick C. IT Officer II Perm 3. Gabayan, Amelia T. Information Systems Analyst II Perm 4. Castro, Ma. Elizabeth C. Information Systems Analyst II Perm 5. Dela Cruz, Anna Liza R. Information Systems Analyst I Perm 6. Rivera, Rowell S. Information Systems Analyst I Perm 7. Manalo, John Paul G. Computer Programmer I Perm 8. Mapalad, Enrico C. Traffic Opns Officer I (TDO) Perm 9. Dacut, Lamberta M. Computer Operator II Perm 10. Bool, Melinda S. Computer Operator I Perm 11. Abadingo, Gerald T. CEO III (OMCG) Perm 12. Dimaano, Julius O. CEO III (OMCG) Perm 13. Ables, Efren C. Traffic Enforcer I (TDO) Perm 14. Bautista, Reynaldo B. Traffic Enforcer I (TDO) Perm 15. Reyes, Jonas M. Traffic Enforcer I (TDO) Perm 16. Verona, Eduardo D. Traffic Enforcer I (TDO) Perm 17. Osurman, Leamor G. Info Systems Researcher II J.O. 18. Boco, Karen A. Info Systems Analyst II J.O. 19. Carillo, Ryan C. Computer Programmer II J.O. 20. Rodriguez, Gremon C. Comp. Maint. Technologist II J.O. 21. Aguado, Jeffrey B. Computer Operator III J.O. 22. Ebreo, Christian Carlo R. Computer Operator III J.O. 23. Bantilan, Mirriam B. Computer Operator II J.O. 24. Ingreso, Francis O Computer Technician J.O. 25. Marquez, Marque H. Computer Operator I J.O. 26. Dula, Jay-Ar G. ECET II (OMCG) J.O. 27. Rondina, Roel C. Laborer II J.O.

III. PROJECTS/PROGRAMS/ACTIVITIES

A. CAMPUS LAN INFRASTRUCTURE

A.1 This section describes the components of the MMDA campus LAN infrastructure as illustrated in Figure 1.

A.2 The connections ( backbone and uplink) of the various devices that form the campus LAN infrastructure are illustrated in figure 1.

A.3 There are 72 network devices connected to the campus LAN infrastructure: - 3 units of router; - 66 units of switches; - 3 units of switches. - IP cameras and devices of CCTV network infrastructure are excluded.

A.4 There are 362 workstations connected to the campus LAN infrastructure: - 12 units of servers (CCTV servers are excluded) - 511 units of PCs in which 233 have internet access

A.5 There are four Internet Service Provider - ASTI (2 Mbps); - SKY CABLE (12 Mbps); and - NOWCORP (2Mbps). - PLDT (2 Mbps)

A.6 The physical scope of the campus LAN infrastructure consists of the following: - Main Office building; - Communication and Command Center Building; - Annex A building; and - Annex B building

A.7 As shown in Figure 1, the uplink connectivity between buildings & floors is made thru the use of shielded twisted pair (STO) and unshielded twisted pair (UTP) cables. The connection’s capacity is limited to 100 Mbps.

A.8 The backbone capacity of CCTV network is 1000 Mbps. Campus LAN utilizes the backbone to allow clients’ applications to cross the entire network. Campus LAN and CCTV network infrastructures are spontaneously expanding with an assorted mix of devices that is difficult to manage and accommodate changing user needs.

MMDA INTERNET CONNECTIONS

B.1 Internet Connections:

- There are 228 computers with internet connections.

B.2 Internet Service Providers(ISP)

- MMDA has four internet providers:

a. SKY CABLE provides a bandwidth of 12Mbps

b. NowCorp provides a bandwidth of 2Mbps

c. ASTI provides a bandwidth of 2Mbps - It provides MMDA a bandwidth of 2Mbps which was initially used for the MMDA internet;

d. PLDT(BizDSL) provides a bandwidth of 2 Mbps:

- Dedicated to 12 internet users in the Office of the Chairman.

B.3 Common Problems Encountered by User and Solutions

Common Problems Possible Solutions

1. Slowing down of 1. Rehabilitation of the connection, or entire network;

2. Intermittent connection: 2. Implement control/ Causes: regulation protocol, ex. - Old cables, sometimes Domain policy; damaged or detached; - Simultaneous downloading 3. Resolve IP conflicts; of websites that are monster eater of 4. Dedication of anti-virus bandwidth; ex. Torrent server for the entire network.

B. WI-FI CONNECTIVITY

C.1 Access points and wireless routers are devices that allow Wi-Fi enabled devices (such as laptop, tablet, smartphones, etc.) to access network resources (e.g. Internet). C.2 In Figure 5, access point devices were installed at the Office of the Chairman. OAGMP, Legal Services, and PAS. Also, wireless routers were installed at the Office of the General Manager and TAB. C.3 All access points and wireless routers are connected to the campus LAN infrastructure. C.4 There are 30 Wi-Fi enabled devices with access to network resources in the campus LAN: - 8 devices at the Chairman’s office; - 2 devices at the Office of the General Manager; - 4 devices at the OAGMP; - 2 devices at the Legal Service; - 7 devices at the PAS; and - 4 devices at the TAB. - 1 devices at the SWMO - 2 devices at the ITM - 1 device at the digital media group

C. MMDA WEBSITE (ADMINISTRATIVE ORDER 39 COMPLIANT)

BACKGROUND

In September 2010, a third party was commissioned to develop MMDA’s website. It was administered with the use of codes (not with any CMS - Content Management System) and was hosted by a private company.

From September 10, 2010 to December 2014, it had a total of 3,203,710 visits.

On July 2012, Administrative Order No.39 was passed. All NGAs, GFIs, GOCCs, and inter-agency collaborations, programs and projects were mandated to completely migrate their websites to the Government Web Hosting Service (GWHS) of the Department of Science and Technology – Information and Communications Technology Office (DOST-ICTO) within one (1) year from the effectivity of AO 39 (July 12, 2013).

OVERVIEW

The new website of MMDA which was designed following the GWT - Government Web Template per Administrative Order 39, was put live on December 23, 2014.

Using the prescribed CMS Joomla, the migration of the old MMDA website to the Government Web Hosting Site started on January, 2014 and was completed on July, 2014.

Joomla is a platform based on PHP and MySQL which was created in 2005 by a team of open source developers. It currently has 200,000 community users and contributors. Joomla is free to anyone who wants to download it and use it to create a website. It is also open to anyone who wants to create extensions and templates.

CONTENT

MMDA WEBSITE HOMEPAGE

MMDA WEBSITE CONTENT (OUTLINE)

 TOP BAR

 HOME

 TRANSPARENCY

o Integrated Notices Publication Interface

o Mandates and Functions

o Annual Reports (Financial)

o Approved Budgets and Corresponding Targets

o Major Programs and Projects

o The Programs / Projects Beneficiaries

o Accomplishment Reports

o Annual Procurement Plan

o Compliance on PHILGEPS / Posting and Publication of Bids and Awards

o Performance Based Bonus Documents

 MM COUNCIL

 LINK AGENCIES

 ACCESSIBILITY

 LOGO ( Agency Logo)  BANNER SLIDER (Composed of featured photos)

 AUXILLIARY MENU  MMDA Offices

o Flood Control & Sewerage Management

 News

 Services

 Projects

 Legal Matters

 Gallery

 Job Vacancies

 FAQ

 Blogs

 Downloads

 MMDA Social Media

 MMFF

 AGENCY FOOTER ( Directory of Agency)

 STANDARD FOOTER ( Link of Government Directory)

PROCESS FLOWCHART FOR POSTING OF ARTICLES TO MMDA WEBSITE

Submit Data / Articles for Posting to MIS

Yes Are the requirements complete? No

(Soft copy, hard copy, memo request)

Receive & Review Return to concerned department for Soft copy and print out completion match?

Yes No

Post to website

Standard Operating Procedure for Submission of Articles

for Posting to the Website

 All articles to be published must be checked, evaluated, and approved by respective Directors / Heads of the Department, following the guidelines set for format and content.

 Every document for posting should be properly transmitted; provide hardcopy, softcopy, and memo for the article.

The above mentioned guidelines and protocol have been discussed with the concerned offices. A memorandum was also disseminated stating the standard operating procedures for submission of articles. Only articles who met the standard guidelines will be posted. Those not following the standards set for the purpose may cause delay in posting of the article(s) submitted.

D. BIOMETRIC TIME KEEPING SYSTEM AND GENERATION OF DTRS OF EMPLOYEES

E.1 The MMDA Biometric Time Keeping System, generally known as the Attendance Monitoring System, is a process by which fingerprint recognition using biometric technology is used to record the daily attendance of MMDA employees. Fingerprint is a form of biometrics which is used to identify individuals for purposes of recording their time of entry and exit in the MMDA facilities.

- There are a total of 39 scanners (16 PC based and 23 portable scanners) used by 6,714 users located in 34 stations.

- There is one scanner attached to the server which is used by the Administrator.

- There are seven personnel involved in retrieving data from the devices in the different stations, and another four (4) in printing the DTRs.

E.2 Registration Protocol:

E.2.1 All employees are required to enroll or register in the Biometric Timekeeping System at MISS;

E.2.2 Newly hired personnel with “job order” status are also required to register at the MISS;

E.2.3 Enrollment and/or registration require the following:

a. Certified true xerox copy of appointment. b. Assignment of scanning number c. Personal information: - Full Name - Office Assignment - Status of Appointment (Permanent, Casual or Job Order)

d. Left and right indices are scanned

e. Testing

E.2.4 When either of the indices is not recognized by the scanner, other fingers are scanned. Ex. left and right middle fingers or left and right thumbs

E.2.5 Assignment of scanning station where personnel are allowed to scan after registration at MISS. This is based on the proximity of work area;

E.2.6 If a personnel is transferred to another scanning area, such transfer should be accompanied by an official notice from the Administrative Officer of the concerned office/group where the personnel being transferred belongs indicating previous scanning area, office of the personnel and area of previous and new assignments. This document will be the basis for his/her registration in the new scanning area and the deactivation of his/her biometrics from his/her previous scanning area.

E.2.7 In the event that a scanner in the field breaks down, the personnel should log and sign his name on a logbook which is made available in the area all the time.

E.2.8 Deactivation of finger scans from the database: - Employees who availed the Early Retirement - Employees who availed of Compulsary Retirement - Employees whose services are terminated - Employees who passed away

E.2.9 The Registration Flow Chart:

E.2.10 The Daily Timekeeping System Flow Chart:

E.3 Steps in the recording of daily time:

E.3.1 On PC-based scanner the employee keys in his/her number on the numeric keypad.

E.3.2 After this procedure, he/she puts his/her right or left index finger on the fingerprint scanner (Computer-based & Portable scanners).

E.3.3 With portable scanner, there is no need to key-in number as this appears on the screen of the device as soon as the finger is scanned.

E.3.4 As soon as fingerprint is recognized by the system, the computer flashes his/her name on the monitor together with the time of scanning as proof that he/she scanned for that particular period. This is quickly indicated by a green bar at the bottom of the monitor. In our portable scanners, the device will say “Thank You” (audio) if the employee’s fingerprint is recognized.

E.3.5 In case the system experiences difficulty reading the employee’s finger print:

- the computer-based scanner will deny the transaction by flashing a red bar at the bottom of the monitor thereby indicating that the employee should again try to scan his/her fingerprint on the scanner. - the portable scanner will say “Please Try Again” (audio) to prompt the employee to try to scan his/her fingerprint again.

E.3.6 If after a number of tries, the scanning procedure fails,

- the concerned employee proceeds to the MISS office to ask for assistance, (for main office-based PC scanners); or

- the concerned employee will ask the help of our administrator assigned in the area (for field-based scanners).

E.3.7 The immediate remedy for this kind of problem is through another fingerprint registration done by our technicians/DTR Staff in the Main Office and our DTR Administrators in the field scanning station.

E.4 Process of retrieving time records from field biometric stations:

E.4.1 The database from the scanning stations (in the field office and from the main office stations) is backed up with the use of USB by the System Administrator.

E.4.2 From the USB, the data is uploaded to the Biometric Timekeeping System at the Head Office. Uploaded data is extracted and interpreted by our Biometric software, after which it is printed in DTR form.

o For personnel on “job orders,” DTRs are prepared after the 10th & and 25th of each month. Attached is the memo for the preparation and processing of payroll for Job Orders (Annex B)

o For permanent employees, DTRs are prepared after the end of each month.

E.4.3 The DTRs are sorted per office/unit to facilitate retrieval by the different administrative officers of concerned offices.

E.4.4 The administrative officer of each office/unit claims the DTRs of their personnel from MISS office and signs the MISS log book as proof of claim.

E.4.5 The release of the DTRs is documented through the use of the outgoing logbook.

Timekeeping System Employees Registration Flow Chart

START

Inputs Employee’s Information and assigned scanning number.

Register left and right index.

Saved to database (server)

Test fingerprints

END

Biometric Daily Timekeeping System Flow Chart

`

START

Personnel inputs scanning number and fingerprint

System checks no. & fingerprint from database

If scanning no. If scanning no. & fingerprint is & fingerprint false. match (true)

False True Data (time Decision record) saved END to Server

LIST OF ACTIVE SCANNING STATIONS

Administrator Location Computer-Based Biometric Scanners Commonwealth Ave., Sandigan, 1 1 Balara (900 Base) Rey Bautista QC Delta (TDO, Vicky San 2 1 Juan) Jonas Reyes Kamias - transferred to 3 1 Timog (SCOG) Rey Bautista Edsa / Kamias, Q.C. 4 1 Katipunan (600 Base) Jonas Reyes C-5 Katipinan, QC 5 6 MMDA Main Office (Orense) Beth Castro Orense, Guadalupe, Makati 6 1 NAIA (Park & Fly) Marque Marquez Domestic Road, Pasay 7 1 Ortigas Jonas Reyes Edsa / Ortigas, Q.C. 8 1 Roxas Blvd Marque Marquez Heritage, Pasay City 9 1 T.E.C.(Sta. Mesa) Franz Valencia St., Sta Mesa, Manila 10 1 Timog (300) TDO Rey Bautista Edsa / Timog, Q.C. ULTRA2 (108 Base) - 11 1 MPCG Efren Ables Bgy. Ugong, Pasig

Portable Biometric Scanners 1 1 Alabang Ed Verona Festival Town Center, Alabang 2 1 Arroceros P.S. Marque Marquez Arroceros St., Manila 3 1 Aviles P.S. Franz Nagtahan, Manila 4 1 Caloocan Jonas Reyes Samson Rd., Caloocan 5 1 C-5, CP Garcia Ed Verona C5, CP Garcia 6 1 Escolta P.S. Marque Marquez Escolta, Manila 7 1 Gwapotel 1 (12-9) Marque Marquez Roxas Blvd., Port Area, Manila 8 1 Libertad P.S. (105 Base) Ed Verona Pasay 9 1 Libis Efren Ables C5 Libis, Pasig 10 1 Makati P.S. Rowell Rivera Z. Roxas St., Makati Manggahan Floodway - 11 1 SCOG Efren Ables Manggahan Floodway, Pasig City 12 1 Marcos H'way Efren Ables Marcos Hiway, Pasig 13 1 Napindan P.S. Franz Taguig 14 1 Pandacan P.S. Franz Jesus St., Pandacan, Manila 15 1 Quezon Ave - FCSMO Jonas Reyes 16 1 San Andres P.S. Rowell Rivera M. Carreon St., Pandacan, Manila 17 1 St. Andrew (Tripa de Gallina) Ed Verona St. Andrew, Pasay 18 1 Sta. Clara P.S. Rowell Rivera Del Pan, Sta Ana, Manila 19 1 Tuazon , Cubao Rey Bautista Tuazon St., Cubao, QC Ultra 2 (TED, under Engr. 20 1 Paulino) Efren Ables Pasig 21 1 Vitas PS Marque Marquez Vitas, Tondo 22 1 SWIPTS Ed Verona Coastal Mall 23 1 Quiapo PS Marque Marquez Quiapo, Manila

ELECTRONIC NEW GOVERNMENT ACCOUNTING SYSTEM ( e-NGAS)

F.1 Program Provider and Objectives:

The e-NGAS (Electronic New Government Accounting System) is an accounting software developed and provided by the Commission on Audit (COA) with the following objectives:

- to ensure correctness, reliability, completeness in recording government financial transactions; and

- to generate financial reports in accordance with the policies and procedures of the New Government Accounting System.

F.2 Implementation in MMDA:

There are forty one(39) desktop PCs in MMDA which are installed with the software in the following offices:

F.2.1 Accounting Division – 16 PCs F.2.2 Budget Division – 13 PCs F.2.3 Supply & Property Divisio – 5 PCs F.2.4 Commission on Audit – 5 PCs

 The original users have been trained by COA (Main) in 2004;

 Implementation started in 2005.

F.3 Number of Personnel with Access Rights:

F.3.1 Accounting Division (FAAS- Financial Account Analysis Section) –16 personnel

F.3.2 Budget Division – 13 personnel

F.3.3 COA (Commission on Audit) –5 personnel

F.3.4 Supply and Property Division – 5 personnel

F.4 Duties of the MISS as the System Administrator:

F.4.1 To install the software of the system;

F.4.2 To give access privileges to users who are authorized by the office and units to access the system;

F.4.3 To ensure the continuity of the operation by proper maintenance of the computers (with the assistance of our computer technicians and the Network Management Group);

F.4.4 To run scripts sent by COA to fix system errors; and

F.4.5 To back-up database every end of the month.

G. METROPOLITAN ROAD RULES ENFORCEMENT SYSTEM (MRRES)

G.1 Background

Metro Manila is regarded as the Philippines’ premier urban center and sites for 90% of the country’s private businesses, cultural, educational and medical establishments.

The rising volume of vehicles and pedestrians using the roads of Metro Manila contributes to our worsening traffic congestion.

In view of this, MMDA has come up with the Metro Road Rules Enforcement System that may be able to deliver systematic approaches in dealing with traffic enforcement within Metro Manila.

G.2 System Overview

Under this system, every traffic officer apprehends erring motorists with the usual way of physically accosting motorists when he commits any traffic violation. The apprehending officer, upon issuing a Unified Ordinance Violation Receipt (UOVR) will no longer have to confiscate the driver’s license or the car plates. The issued UOVR already contains the violation code and its corresponding fine/amount, thus, they have the option to pay the fine in the bank (Metrobank) with whom we have entered into a service agreement.

G.2.1 UVR Process Module

This module has three sub-modules namely:

Individual Encoding – this system handles the manual encoding of individual UOVR. UOVR Editing - handles the updating of uploaded or encoded tickets. UOVR Display – for viewing and query

G.2.2 Payment Processing Module

Violators need not go to a redemption center to pay the violation fees and claim their licenses. They only have to go to the nearest Metrobank branch then show the driver’s copy of the ticket and pay over the counter.

The text file retrieved from Metrobank is uploaded to the MRRES. This text file contains all the payments that were made during a certain period. A back up procedure is provided for cases wherein the bank is unable to send the text file due to some technical problems. Details of the payments will be encoded individually into the MRRES based on a list of paid tickets that Metrobank will provide.

G.3 MRRES has 3 physical servers locate at Communications & Command Center as illustrated in Diagram:

- 1 server unit is the MRRES Database; and - - 2 server units operate as Web Servers for MRRES-1 transaction

G.4 Web Server of MRRES-2 transactions share one (1) physical server unit with the Database Server.

G.5 MMRES servers are connected to the campus LAN infrastructure.

G.6 There are 31 PCs connected to the campus LAN infrastructure with access on the MRRES Web servers:

- 3 PCs for LTO connectivity at the Redemption;

- 9 PCs for TTMD at the Redemption;

- 5 PCs for Verification at the Redemption;

- 5 PCs for TOS at 6th floor of MMDA Main Office;

- 6 PCs for Data at 7th floor of MMDA Main Office; and

- 3 PCs for TDO at 2nd floor of Communications and Command Center.

G.7 Attachments:

G.7.1 MRRES Connectivity Diagram

G.7.2 Process Flow

H.MMDA-LTO INTERCONNECTIVITY H.1 System Overview

The MMDA Integrated Law Enforcement System (MMDA-ILES) is an interconnectivity project that aims to provide MMDA the ability to upload and lift alarms and apprehension records to the LTO IT System. Thus, verification of MMDA alarms and apprehensions shall be based solely on the LTOIT Database uploaded records.

H.2 System Process

The verification of uploaded MMDA alarms and apprehensions is preset on the LTO evaluator’s work step. Thus, upon searching of the license number or student permit number, the LETAS alarm window will be automatically reflected in evaluator work step for reference.

The LTO - MMDA Interconnectivity Project aims to provide linkage for MMDA to upload apprehensions in an online and real-time basis to the LTO IT System.

This interconnection is to ensure that the traffic offenders’ records in the LTO would be flagged with an alarm and settlement of the violation must be done at MMDA before any transaction at LTO be allowed.

H.3 The Scenario prior to Interconnectivity Challenges with the old process - Low settlement rate for MMDA for its DL related apprehensions - Rampant practice of applying for a duplicate license with LTO after being apprehended by MMDA and license is confiscated

MMDA SETTLEMENT RATE w/o interconnectivity  Average annual settlement is at 66%  Lost opportunity to earn more revenue from apprehension cases  Has a direct effect on MMDA’s program on instilling driver discipline

I. COMPUTER & PRINTER INVENTORY AND TROUBLESHOOTING

I.1 Computer Inventory

I.1.1 MISS conducts computer inventory every year. Based on the inventory conducted on April to September 30, 2015, there are 511 working units of computers, 17 servers and 255 printers.

I.1.2 Out of the 511 working units, the processor with the highest number is Intel Core 2 Duo at 130, followed by Intel core i5 at 106, followed by Intel core i3 at 99, followed by Intel Pentium 4 at 49, followed by Intel Pentium dual core at 42, followed by Intel core i7 at 25, followed by AMD at 11, , followed by Intel Xeon at 9, followed by Intel Pentium D at 8, followed by Intel Pentium at 5, followed by Intel core 2 quad at 4, followed by Intel core at 3, followed by Intel Pentium 2 and Intel Atom at 1, and 28 Others.

I.2 Troubleshooting and Maintenance:

The most number of technical assistance rendered was formatting, followed by repair of CPU and repair of printer errors.

Reformatting is considered a regular form of system maintenance performed when:

- Computer operation is slower than expected due to corrupted program files beyond repair;

- Viruses, adwares (advertising-supported software which automatically renders advertisements), malwares (malicious software designed to disrupt computer operations) and spywares ( a type of malware that uses web connection to send-out personal information of users without their knowledge) which cannot be entirely removed by available resources and/or removal tools.

Central Processing Unit (CPU) troubleshooting and repairs are done when:

- The system locks up or hangs. This can caused by improperly seated CPU and/or heatsink, inadequate thermal paste between the CPU and the heatsink, and malfunctioning heatsink fan.

Service Request for Printer Problems/Errors arise when: - Sheets of paper get stuck on the printer tray: - Printer feeder eats all the sheets of paper at once; - Connection error between the printer and the computer; - Misaligned/hazy print-out; - Reduced print quality.

J. PREPARATION OF MMDA IDENTIFICATION CARD

J.1 Description

J.1.1 The MISS is tasked to prepare the IDs of the 6,623 employees/personnel (Permanent, Casual and Job Orders) of MMDA

J.1.2 Starting March 2014, there were 1,269 Identification Cards printed.

J.2 Steps

J.2.1 MISS prepares schedule of ID processing for the different offices;

J.2.2 The employee fills up a form stating the different information needed by the MISS in preparation for his/her MMDA ID

J.2.3 The picture of the employee is taken with his/her name written on a piece of illustration board (52.07 cm x 15.24 cm).

J.2.4 The employee signs on the tablet for his digital signature;

J.2.5 The ID photo is enhanced considering the following:

→ Blue Background - the color assigned to operations

→ Yellow Background - MMDA proper

J.2.6 Information written by the employee on the form is encoded in the database;

J.2.7 The ID is prepared on the E-media software by uploading the enhanced photo and the digital signature of the employee;

J.2.7 The encoded information on the E-Media database is double checked;

J.2.8 The ID card is printed;

J.2.9 The printed ID Cards are officially transmitted to the Administrative Service.

Figure 12. Flow Chart on the Preparation of MMDA Identification Card

Step 1: Step 5: The employee fills up a form stating the Information written by the employee different information needed by the on the form is encoded in the database. MISS in preparation for his/her MMDA (Elison Santos)

ID.Submit the Official Receipt (OR) to the

Step 6: Step 2: The ID is prepared on the Smart DB The picture of the employee is taken Software by importing the encoded with his/her name written on a piece of information and uploading the digital illustration board (52.07 cm x 15.24 signature of the employee. (Elison cm). (Elison Santos, John Paul Manalo Santos) )

Step 7: Step 3: The encoded information on the Smart The employee signs on the tablet for his DB database is double checked. (Elison digital signature. (Elison Santos, John Santos) Paul Manalo )

Step 8:

Step 4: The ID card is printed. (Elison Santos) The ID is enhanced considering the following : Blue Background –

Operations, Yellow Background -

Proper. Step 9:

(Elison Santos, John Paul Manalo ) The printed ID Cards are officially transmitted to the Administrative Service.

K. IGOVPHIL PROJECTS

K.1 The Integrated Government Philippines (iGovPhil) Project is an essential element in the implementation of the e-Government Master Plan of 2013- 2016, which aims to improve processes in government to provide better services to both citizens and businesses, as well as promote public participation.

iGovPhil Project consists of the following services:

K.1.1 Fiber;

K.1.2 Government Data Center (GDC);

K.1.3 Cloud;

K.1.4 Government E-mail System (GovMail);

K.1.5 Public Key Infrastructure (PKI);

K.1.6 Forms Generator (FormsGen);

K.1.7 Online Payment System or PhPay;

K.1.8 National Archives and Records Management Information System (NARMIS):

K.1.8.1 Archives and Records Management Information System (ARMIS); and

K.1.8.2 Agency Records Inventory System (AgRIS);

K.1.9 Government Project Management Information System (PMGov);

K.1.10 Administrative order No. 39 (A.O. 39)/ Government Website Hosting Service;

K.1.11 Philippine Government Common Platform (PGCP)

K.2 Installation of Fiber to the Building (FTTB)

 The Agency shall house the network equipment provided by the ICTO Office, which will be used to connect the agency to the iGovPhil Project Network.

 The ICTO shall provide up to one Gbps (1Gbps) connection access to the iGovPhil network;

 CTO Shall provide the actual Fiber Optic Cores and other peripherals which are necessary for establishing connection between the iGovPhil network and the Agency’s networks in both the MMDA Principal Office at the MMDA Building, Orense, Makati City and the MMDA-Traffic Engineering Center (MMDA-TEC) at Ramon Magsaysay Blvd., Manila.

 ICTO shall provide personnel to install and set up the network equipment, including the fiber optic cores that shall connect the Agency with the system;

 ICTO shall provide support personnel who shall be ready to visit, inspect, and repair the network equipment installed by the ICTO in case of technical difficulties, emergencies, and damage not caused by the Agency.

K.3 Government E-mail System (GovMail)

Government E-mail System (GovMail) is a secure e-mail service to government agencies using unique agency names with the gov.ph suffix hosted in a central server for added security. This government mail or GovMail service will minimize, if not eliminate, the use of free web-based email services offered by third-party providers, such as Google and Yahoo, for official communications. It will give government offices and personnel a credible online identity, especially when communicating with the public.

MMDA is one of the government agencies that has been provisioned with a total of 507 GovMail accounts. In summary, as of October 2, 2015 there are 404 accounts that has been distributed to selected MMDA employees and 78 of which are still available that can be used and set to new users.

K.4 Archives and Records Management Information System (ARMIS)

ARMIS, the primary component of the NARMIS Program. It is a document management and tracking, archiving and disposal application system that will facilitate electronic document management for government agencies. In addition, documents on ARMIS will be made available for search and retrieval by government agency users based on its authorization or classification. Documents classified for public viewing and retrieval will be made available to the general public through the system as well. The system has four key features: Document Tracking System, Records Management System, Archives Management System and Security Management.

As of April, 2015, we did not continue on working or programming customized workflows because we noticed certain issues that will not meet the needs of MMDA end users. But we still finding some alternative solutions to successfully work out, program and meet the users’ convenience on using ARMIS.

K.5 Public Key Infrastructure (PKI)

Public Key Infrastructure or PKI allows users of public networks like the Internet to privately exchange data securely. PKI is essentially a set of hardware, software, policies, personnel and procedures needed to create, manage, distribute, use, store and revoke digital certificates. Data security through the PKI is an essential component of the E-Government Master Plan and the Integrated Government Philippines (iGovPhil) Project. The PKI is one of the core services being offered by the iGovPhil project and will foster trust in the government by ensuring secure and reliable online transactions.

MIS personnel and one from Records Division attended the PKI Users-Helpdesk Training on November 6 – 7, 2014 , which the discussion focused on the functionalities of the said iGovPhil service. After that training, we still didn’t use the PKI because of some difficulties that has seen which refers to some security issues. But as per Mr. Deomar L. Pedrosa, PKI coordinator of DOST-ICTO, they are willing to set another training for MMDA intended users to further discuss the functionalities and importance of using the service.

K.6 Forms Generator (FormsGen)

The Forms Generator is a web-based application that produces forms used by various government agencies. This toolkit generates electronic versions of the agencies’ paper-based forms. It features a form designer, form renderer and shared service application registry. Government agencies will just provide the elements needed to be included in the form and the generator will provide a form according the specifications, making their tasks simpler and easier. The system also benefits the citizens who will get the forms they actually need to fill out.