Citizen's Forum Conducted by Opinion Leader Research
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5th Floor, Holborn Gate, 330 High Holborn, London WC1V 7QG Tel: 020 7861 3080 Fax: 020 7861 3081 email: [email protected] BBC Governors’ Licence Fee Bid Forum Findings from a one day Citizens’ Forum conducted by Opinion Leader Research on 8 March 2006 Report prepared for: March 2006 Opinion Leader Research contact: Monique Rotik Contents Contents.................................................................................................................................................2 1. Introduction....................................................................................................................................3 1.1 Background..........................................................................................................................3 1.2 Objectives.............................................................................................................................3 1.3 Approach..............................................................................................................................4 2. Executive Summary......................................................................................................................5 3. Main Findings................................................................................................................................7 3.1 General perceptions of the BBC.........................................................................................7 3.2 Knowledge of, and satisfaction with, how the BBC allocates resources...........................8 3.3 Prioritisation amongst existing services..............................................................................9 3.4 Expectations of the BBC in a digital world........................................................................14 3.5 Prioritisation amongst new services..................................................................................14 3.6 Prioritisation amongst combined (existing and new) services.........................................17 3.7 Differences in priorities between different audience sub-groups.....................................21 3.8 Where resources could be saved......................................................................................22 3.9 Views on the resource allocation exercises and impact of the consultation...................23 4. Appendix......................................................................................................................................30 4.1 Forum composition............................................................................................................30 4.2 Forum agenda....................................................................................................................35 4.3 Forum handouts.................................................................................................................45 4.4 Forum voting templates.....................................................................................................55 Opinion Leader Research 2 1. Introduction 1.1 Background The BBC’s vision for a digital future, as endorsed by the Government’s Green Paper in 2005, is for ‘high quality original content and services that will be universally available to everyone, irrespective of age or income’.1 The BBC’s manifesto for the future, ‘Building Public Value’2, outlines a series of proposals for the BBC in lead up to the digital switchover in 2012. The BBC’s plans for building a digital UK includes developing infrastructure, transmitting content and services on mobile devices and via broadband, and providing content on demand to audiences. However, the BBC is also committed to continuing to invest in its existing services, creating British programmes and services which reflect UK culture, values and history, and which are renowned for their quality and range. To achieve these objectives, the BBC has submitted its case to the Government for a new licence fee settlement. The licence fee bid was supported by audience research which showed: § Over 80% said it was important that the BBC develop digital infrastructure and services § 81% believe the licence fee represents good value for money § Over 40% are prepared to pay twice the licence fee or more3 Opinion Leader Research was commissioned to conduct additional research to explore audience preferences and priorities for the allocation of the (increased) licence fee. 1.2 Objectives The specific objectives of the research were to: · Explore how audiences prioritise resource allocation to services, including preferences within existing services, new services and a combination of existing and new · Understand how price/value and other tradeoffs are being made · Examine how audiences are approaching this from both a consumer and citizen perspective · Provide insights into differences between low and high approver groups 1 BBC Press Release: ‘BBC launches case for new licence fee settlement’ (11 October 2005) 2 BBC Report: ‘Building Public Value: Renewing the BBC for a digital world’ 3 Human Capital and MORI research studies Opinion Leader Research 3 1.3 Approach The chosen method was a one-day Citizens’ Forum involving 100 people. This is a unique approach which combines qualitative and quantitative techniques with deliberation to enable citizens to give informed opinions and recommendations on complex issues. The sample size provides a high level of robustness and ability to represent different audience groups. The Forum was held on Wednesday 8th March in London. Participants of the Forum were recruited according to quotas set to reflect the following: § Demographics of the UK population (gender, age, socio-economic grade) § A representative mix of approvers / detractors of the BBC (matching BBC’s tracking data) § National statistics of Internet usage § National statistics of digital TV usage Full sample breakdown is contained in the Appendix. The format of the day included a mix of plenary and smaller table discussions. In the table discussions, participants worked in groups of 10, each with a facilitator. Issues discussed followed an agreed framework. Participants were also periodically convened into plenary sessions to hear general briefings and feed back on the results of their own deliberations. Each participant also had access to an individual voting key pad for a number of resource prioritisation and voting tasks. The results of each vote were relayed back to participants during the day, allowing for further consideration and comment. Opinion Leader Research 4 2. Executive Summary Little knowledge of how the BBC distributes its money across services Coming into the Forum, the majority felt ill-informed about how the BBC distributes its money across its services. In the discussions, audience members expressed their interest in knowing more and felt the BBC for should better publicise their resource allocation decisions. Audience priorities amongst existing services broadly in line with current BBC spend In the first resource allocation task, people were asked to prioritise resources amongst the BBC’s existing services according to how much they value these personally and for society. While results were broadly in line with current BBC spend, there were also some differences: · BBC One was down-weighted compared to current allocation, but it still receives the highest allocation overall · BBC Two received a higher share of spend compared to current allocation, an audience decision designed to achieve greater parity between BBC One and Two · Local/national TV, radio and online were given less spend, reflective of lower priority placed on these services by London audiences · Radio was mainly down – particularly specialist digital stations which are perceived to be of only niche interest · Digital TV by comparison was all up – particularly News 24 · bbc.co.uk was also up-weighted BBC plans for building a digital UK universally endorsed Audience members are understandably mixed in terms of how much they personally know and how confident they feel about a fully digital future. However, people universally endorse the BBC’s plans for building a digital UK, including developing infrastructure and developing new services. They want the BBC to remain at the cutting edge of digital developments. However, high quality programming is of utmost importance to audience members, and they equally want to see the BBC refocus on creating programmes which set the standard for their quality and range (and not to be diverted by its digital plans). Broad agreement with projected distribution of spend across new services Audience members were introduced to a number of proposed new BBC services and asked to prioritise resource allocation amongst these, again by considering the value of the service both personally and to society. No service received less than one point, indicating that all are endorsed to some extent. Key results of this prioritisation exercise were: Opinion Leader Research 5 · Local TV is the only service which was substantially down-weighted, consistent with audience views on existing local services · Digital infrastructure and HDTV also received slightly less than the planned allocation · By contrast, audiences gave more points to On Demand TV and radio and Open Archive Some redistribution from existing to new services In a final voting task, audience members were asked to prioritise resources across existing and new services combined. An interesting result from this exercise is that the