Valley Metro Service SERVICE CHANGES EFFECTIVE JULY 1, 2017

On July 1, 2017, Valley Metro will Valley Metro colors, will be 100 have a new service provider for percent wheelchair-accessible Dial-a-Ride services operating enabling us to provide you with in the East Valley, Northwest safe, reliable and comfortable Valley and for Regional shared-ride service. Paratransit service. With this • Improved access. new service provider, Transdev, New technology will give you changes will include: the ability to better manage your access to Valley Metro • New service provider. Paratransit by phone and online. Transdev, a company dedicated • New taxi provider. to providing safe and The new provider, Transdev, will comfortable paratransit and be partnering with AAA transportation services across Transportation Services to the U.S., will be operating all provide taxi service at times Regional, East Valley and when there is a high demand Northwest Valley Dial-a-Ride for trips and for trips during late services. nights and early mornings. All • New vehicles. The new service AAA vehicles used for this provider, Transdev, will service will include a Valley introduce a new fleet of vans Metro Paratransit sign, and all and minivans. The new AAA drivers who provide Valley vehicles, which will feature Metro Paratransit trips will be are no changes in your service of trained to provide service that is any kind. safe and courteous. What number do I call to Frequently Asked Questions request Valley Metro VALLEY METRO Paratransit service? PARATRANSIT/DIAL-A-RIDE Beginning July 1, 2017, call SERVICE 602.716.2200 for Valley Metro We want to provide you with Paratransit services. information about the most commonly asked questions on Who will provide my service? Valley Metro’s Paratransit service. Transdev is an organization that specializes in the delivery Will I continue to have of safe and comfortable transit access to Dial-a-Ride? and paratransit services. They Yes, if you use the service today, currently provide paratransit you will continue to have access. services, which are similar to The changes are relative to a our Dial-a-Ride program, in a new service provider, which are number of communities across outlined below. the country including Seattle, San Francisco, Las Vegas, What services will be Kansas City, Pittsburgh and changing? Washington, D.C. Dial-a-Ride services in the East Valley, Northwest Valley and What type of vehicles will Regional Paratransit will be Transdev operate? impacted by these changes. Transdev will provide a fleet of Dial-a-Ride in Phoenix, Glendale new vehicles, including a mix of and Peoria will not change. vans and minivans. All of the vehicles in the Transdev fleet will When will the changes meet the requirements of the take place? Americans with Disabilities Act Changes will come into effect (ADA) and will be wheelchair on July 1, 2017. Until then, there accessible. Vehicles will feature the Valley the service that people receive Metro colors as well as the name when traveling on Valley Metro of the service: Valley Metro or service. Paratransit. Can I request a specific Will taxicabs be used? type of vehicle? Transdev has partnered with If you require the use of a lift AAA Transportation, a locally or ramp-equipped vehicle, you based, full-service transportation may request one. Valley Metro provider. AAA’s fleet of taxicabs will not accept any other includes both sedans and vans requests for a specific type of (including wheelchair-accessible vehicle. Please note that in vans). AAA taxicabs will provide accordance with ADA trips at times when demand is requirements, you may request higher and during late night, that the driver provide the lift or early morning and weekend ramp to board or exit the vehicle. hours. AAA will be equipped with magnetic signs in Valley Will Regional Paratransit Metro colors that will help service continue after customers recognize the vehicles and AAA drivers will be July 1? trained to provide service that is Yes, Valley Metro will continue to safe, reliable and courteous. provide Regional Paratransit service. Trips must fall within Will I share my ride? legal definition of the program. To find out whether a specific According to ADA requirements, regional trip is within the ADA Valley Metro Paratransit is a paratransit service area, call shared-ride service. You may 602.716.2200. share your ride with another customer or customers traveling the same direction as you are traveling. Remember that Paratransit/Dial-a-Ride service is considered public transit and is intended to be comparable to How much will my Drivers will also carry grocery service cost? bags and small packages. For more information, consult the Fares vary by community and Valley Metro Paratransit Ride service type. The Valley Metro Guide. Paratransit Ride Guide will provide detailed information Is information available in regarding the applicable fares for each community and service alternative formats? type. Also, the Transdev Valley Metro will provide this customer service representative document in an alternative that schedules your ride will format, such as large print, braille inform you of the fare. or in electronic format, upon request. Will I be able to pay with a credit card? For more information You may pay your fare in cash If you have other questions or or with pre-purchased tickets. concerns, or if you wish to Transdev vehicles will not comment on Valley Metro include technology to process Paratransit service, consult the credit card transactions and Valley Metro Paratransit Ride Transdev drivers will not be Guide or contact Valley Metro permitted to accept credit cards. Customer Service:

What types of assistance • Phone: 602.716.2100 will my driver provide? • TTY: 602.251.2039 • Email: Valley Metro Paratransit provides [email protected] door-to-door service. Your driver • Online: will meet you at the outermost valleymetro.org/paratransit door of the building where you begin your trip. They can assist you (if needed) to the vehicle and then from the vehicle to the outermost door of the building of your destination.