Valley Metro Mobility Center Getting Started The Mobility Center is a state-of-the-art some practice using transit in a safe 1. To apply for ADA Paratransit/Dial-a-Ride When Will You Be Notified Regarding Location: multifunctional facility that simulates and controlled setting. For Valley Metro, service, call 602.716.2100. Your Eligibility? Valley Metro the look and feel of the Valley’s public the transit environment provides an 2. Request an ADA Paratransit application. You will receive an ADA Paratransit Van Buren St transit system. The Center provides opportunity for us to accurately evaluate eligibility determination letter within ADA Paratransit/Dial-a-Ride eligibility whether our buses and trains can 3. Complete the application. Then call 21 calendar days of your assessment. Mobility Center assessments and a Travel Training accommodate the specific needs of each 602.716.2100 to schedule an appointment FOR THOSE WITH ALTERNATIVE program for people with disabilities. customer who applies for ADA Paratransit for an in-person assessment. How Should You Travel to the TRANSPORTATION NEEDS Mobility Center? and to determine whether travel training Drop-off area Visitor parking What Should You Expect on the Day of on ground level Customers can take a “transit walk” might be a viable option. The Mobility Center is located in central Your In-Person Assessment? 48th St Phoenix with convenient access to 44th St through a simulated streetscape in an You will meet with a transit evaluator who indoor environment, which includes The Center provides several services for freeways, bus routes and light rail. will review your completed application, Valley Metro will provide free round-trip courtyard an actual street crossing with curb cuts customers with specialized mobility needs: 143 obtain additional information about your transportation for anyone who is coming and a pedestrian activated traffic signal, Valley Metro • ADA Paratransit/Dial-a-Ride eligibility disability and need for ADA Paratransit, and 44th St/Washington 45th St Mobility Center to the Mobility Center for an in-person Valley Metro Rail Station a bus stop and shelter, a light rail station • ADA Platinum Pass if warranted, conduct an assessment of and an actual Valley Metro bus. assessment upon request. In addition, • Alternative transportation programs your ability to use public transit. The transit the following transit services support the Washington St • Securement loops evaluator can also provide information Mobility Center: The purpose of the transit environment • Travel training for bus and light rail about other travel options, including travel is for customers with disabilities to • Light rail: 44th St/Washington station training, our ADA Platinum Pass and our Address: learn about the accessibility of Valley • Local bus routes: 1, 3, 44 RideChoice programs. 4600 E. Washington St., Suite 101 Metro buses and trains and to get • Phoenix Dial-a-Ride • Valley Metro Paratransit Phoenix, AZ 85034 Who Will Conduct Your Assessment? Valley Metro partners with an experienced Where is the Passenger Pick-Up Phone: paratransit eligibility certification company, and Drop-Off Area? 602.716.2100 who employs highly qualified and fully The passenger pick-up and drop-off trained transit evaluators to conduct area is located near the parking garage Hours of Operation: in-person assessments. entrance on 45th Street by the inside Monday through Friday, courtyard. Free covered parking is 8 a.m. to 4:30 p.m. How Long Does the Assessment Take? available and includes ample accessible The entire in-person assessment takes parking spaces. approximately 45 minutes or less, not including travel time. ADA4348 valleymetro.org 602.253.5000 TTY 602.251.2039 ADA Paratransit/ Travel Training Securement Loops ADA Platinum Pass Things to Remember Dial-a-Ride Eligibility Valley Metro buses and trains are ADA Securement loops promote safety by Valley Metro wants to encourage people • If You Need Transportation, Just Ask. your disability, may assist our staff in Valley Metro’s ADA Paratransit eligibility compliant and are designed to be creating easily identifiable places where with disabilities to use our accessible buses Valley Metro will provide free round-trip better understanding your disability certification process includes an in-person accessible for all customers, including your Valley Metro bus or Paratransit/ and trains whenever possible. This is why transportation for travel to the Mobility and how your disability impacts your interview and transit assessment with people with disabilities. For this reason, Dial-a-Ride driver can attach the vehicle’s we created the ADA Platinum Pass. Center. When you schedule your use of public transit. All information a transit evaluator. The transit evaluator Valley Metro bus or light rail may be a viable securement straps to your mobility device. appointment, let us know if you need you provide (whether as part of your assesses eligibility for ADA Paratransit transportation option for many people with Securement loops are made of fabric and The ADA Platinum Pass allows ADA eligible transportation. If you need a wheelchair application or in addition to it) will be service and can provide additional disabilities. can be attached to almost any manual or customers to ride all Valley Metro buses accessible vehicle, just ask. kept confidential. information about other Valley Metro power wheelchair or scooter. Securement and light rail for free. Travel anywhere you • If Needed, Bring Snacks and/or programs and services designed to help Valley Metro’s Travel Training program loops come in different sizes and fit almost want, at any time you want, and as often as • Wear Comfortable Clothing and Shoes. Beverages. meet the needs of people with disabilities. offers each participant one-on-one training any mobility device. you like—there is no charge and there are If it is determined that your eligibility with a qualified travel training instructor. no limitations. assessment should include a transit If you have a disability or health The training covers basic skills for using Because securement loops increase the walk, you may be asked to walk or condition that necessitates frequent Alternate Transportation transit, including purchasing passes, trip ease and safety of transportation for travel in your mobility device for up to eating or drinking, bring whatever food and/or beverage you will need during Programs planning, tips for riding buses and trains people who use mobility devices, we will three-quarters of a mile and a portion of and how to ride using mobility aids. install your first set of four at no cost. Call your assessment may take place outdoors. the time it takes to travel to the Mobility Valley Metro, in cooperation with Participants gain confidence and the skills 602.716.2100 to schedule your installation Center, conduct your assessment and participating member cities, provides two needed to travel independently. For more appointment. • return home. Robert Bring Your Mobility Device with You. information about travel training, call alternative transportation programs which Johnson The goal of our eligibility assessment Please note: Alcoholic beverages 602.716.2100. are designed to supplement Valley Metro Mesa, AZ is to conduct a realistic assessment of are not permitted on buses, trains, Exp: 12/31/2017 Paratransit/Dial-a-Ride service. ADA Platinum Pass your ability to use Valley Metro buses on paratransit vehicles or within the and trains and whether our paratransit Mobility Center. • Paratransit provides additional service system can accommodate you. For this for ADA eligible people with disabilities Please note: Eligibility for the ADA Platinum reason, it is requested that you come and service for qualified seniors age 65 Pass is limited to people who reside in to the Mobility Center using whatever and older. Maricopa County and who are certified mobility device(s) you normally use. If • Valley Metro RideChoice provides ADA paratransit eligible by Valley Metro. For your mobility device is powered, be sure low-cost taxi service for qualified more information about the ADA Platinum it is fully charged and in proper working seniors and people with disabilities. Pass program, call 602.716.2100. order. Also, if you travel with a service animal, portable oxygen or any other aids Program rules, fares and eligibility or appliances, bring them as well. requirements vary by program and by city of residence. Contact Valley Metro at • Bring Additional Documentation. 602.716.2100 for more information. If you have additional documentation from a doctor, medical practitioner, clinic or other professional familiar with .