Support Material Agenda Item No. 6 Transit Committee Meeting March 12, 2020 9:00 AM Location: San Bernardino County Transportation Authority First Floor Lobby Board Room Santa Fe Depot, 1170 W. 3rd Street San Bernardino, CA 92410 DISCUSSION ITEMS Transit 6. San Bernardino County Transportation Authority and Omnitrans Consolidation Study and Innovative Transit Review of the Metro-Valley That the Transit Committee recommend the Board, acting as the San Bernardino County Transportation Authority: A. Receive and file an update on the Consolidation Study and Innovative Transit Review of the Metro-Valley. B. Approve a Budget Amendment to the Fiscal Year 2019/2020 budget to transfer State Transit Assistance Rail funds from Task No. 0309 - Transit Operator Support to Task No. 0425 - Special Projects and Strategic Initiatives, in the amount of $400,000. Attached you will find Task 1.3: Performance Review Report and Task 1.2: Agency Functional Assessment Report, provided separately for your review. SAN BERNARDINO COUNTY TRANSPORTATION AUTHORITY CONSOLIDATION STUDY AND INNOVATIVE TRANSIT REVIEW TASK 1.3: PERFORMANCE REVIEW FINAL – February 25, 2020 WSP USA 862 E. HOSPITALITY LANE, SUITE 350 SAN BERNARDINO, CA 92408 TEL.: +1 909-888-1106 WSP.COM Page Intentionally Left Blank San Bernardino County Transportation Authority Consolidation Study and Innovative Transit Review Task 1.3 — Performance Review February 25, 2020 Prepared for: SBCTA Prepared by: WSP USA QUALITY CONTROL Name Date (M/D/Y) Preparation Tom L./ Luke Y. 01/11/2020 Technical Review Billy H. 01/13/2020 Quality Review Billy H. 01/13/2020 Backcheck & Revision Tom L./ Luke Y. 01/13/2020 Approval for Release Billy H. 01/15/2020 Revised per Comments Tom L. 02/18/2020 Approved for Re-Release Billy H. 02/20/2020 Revised per Comments Tom L. 02/24/2020 Approved for Re-Release Billy H. 02/25/2020 Page Intentionally Left Blank Table of Contents 1.0 PERFORMANCE REVIEW OF OMNITRANS ............................................................. 1-3 1.1 Standardized Performance Review on Key Indicators ...................................... 1-3 1.1.1 Omnitrans Overall Performance Indicators ........................................... 1-4 1.1.2 Identification of Key Factors in System-wide Cost Increase ................ 1-10 1.1.3 Omnitrans Mode-Specific Performance Indicators .............................. 1-13 1.2 Internal Agency Performance Review ............................................................ 1-20 1.2.1 Omnitrans Service Plan Projections ................................................... 1-20 1.2.2 Fixed-Route (Directly-Operated) Services .......................................... 1-22 1.2.3 Fixed-Route (Purchased Transportation) Services (OmniGo Service) 1-22 1.2.4 Demand-Response Service ................................................................ 1-22 1.3 Peer Agency Performance Review................................................................. 1-24 1.3.1 Approach – Urbanized Operators ....................................................... 1-24 1.3.2 Omnitrans Peer Review...................................................................... 1-24 1.4 Summary, Conclusions, and Recommendations ............................................ 1-30 1.4.1 Cost and Financial Efficiency.............................................................. 1-30 1.4.2 Service-Effectiveness ......................................................................... 1-30 1.4.3 Cost-Effectiveness ............................................................................. 1-31 SBCTA CONSOLIDATION STUDY AND INNOVATIVE TRANSIT REVIEW February 25, 2020 i List of Figures Figure 1-1. Omnitrans Total Passengers, FY 2015 – FY 2019 ............................................... 1-6 Figure 1-2. Omnitrans Total Operating Costs, FY 2015 – FY 2019 ........................................ 1-6 Figure 1-3. Omnitrans Operating Cost per Revenue Mile, FY 2015 – FY 2019 ...................... 1-7 Figure 1-4. Omnitrans Operating Cost per Revenue Hour, FY 2015 – FY 2019 ..................... 1-7 Figure 1-5. Omnitrans Passengers per Revenue Mile, FY 2015 – FY 2019 ........................... 1-8 Figure 1-6. Omnitrans Passengers per Revenue Hour, FY 2015 – FY 2019 .......................... 1-8 Figure 1-7. Omnitrans System-wide and Modal Farebox Recovery Ratios, ............................ 1-9 Figure 1-8. Omnitrans System-wide Subsidy per Passenger Trip,.......................................... 1-9 Figure 1-9. Omnitrans Fixed-Route Directly-Operated Passengers per Revenue Hour, ....... 1-15 Figure 1-10. Omnitrans Fixed-Route Directly-Operated Operating Cost per Passenger, ...... 1-15 Figure 1-11. Omnitrans Fixed-Route Purchased Transportation Passengers per Revenue Hour, FY 2015 – FY 2019 ........................................................................................ 1-17 Figure 1-12. Omnitrans Fixed-Route Purchased Transportation Operating Cost per Passenger, FY 2015 – FY 2019 ........................................................................................ 1-17 Figure 1-13. Omnitrans Demand-Response Passengers per Revenue Hour, FY 2015 – FY 2019............................................................................................................... 1-19 Figure 1-14. Omnitrans Demand-Response Operating Cost per Passenger, FY 2015 – FY 2019 ...................................................................................................................... 1-19 Figure 1-15. Omnitrans FY 2018 Cost and Financial Efficiency Performance Comparison... 1-27 Figure 1-16. Omnitrans FY 2018 Service Effectiveness Performance Comparison .............. 1-28 Figure 1-17. Omnitrans FY 2018 Cost Effectiveness Performance Comparison ................... 1-29 List of Tables Table 1-1. Omnitrans System-wide Performance, FY 2015 – FY 2019................................... 1-5 Table 1-2. Analysis of Omnitrans Operating Cost Increases by Budget Category and Special Factors, FY 2015 - FY 2019 ........................................................................... 1-10 Table 1-3. Omnitrans Fixed-Route Directly-Operated Performance, FY 2015 – FY 2019 ..... 1-14 Table 1-4. Omnitrans Fixed-Route Purchased Transportation Performance, ....................... 1-16 Table 1-5. Omnitrans Demand Response Service Performance, ......................................... 1-18 Table 1-6. Omnitrans Performance: Actual (FY 2019) v. Projected (FY 2019)...................... 1-21 Table 1-7. Omnitrans Performance: Peer Comparison Base Statistics ................................ 1-25 SBCTA CONSOLIDATION STUDY AND INNOVATIVE TRANSIT REVIEW ii February 25, 2020 Chapter 1.0 – Performance Review of Omnitrans 1.0 PERFORMANCE REVIEW OF OMNITRANS The purpose of the San Bernardino County Transportation Authority (SBCTA) Consolidation Study and Innovative Transit Review is to analyze the pros, cons, and financial and organizational impacts from a potential consolidation of SBCTA with Omnitrans, the principal public transit operator in the San Bernardino Valley area. As part of the overall study, Task 1.3 of the study’s Scope of Work calls for the consultant team to conduct a high-level performance review of Omnitrans, reviewing standard transit performance indicators, comparing those indicators with Omnitrans’ performance projections, and comparing its performance with peer transit agencies. The intent of the performance review is to identify areas where the agency is doing well, as well as areas with opportunity for improvement through internal efficiency improvement. In order to conduct the performance review, a three-part process was employed. The process, detailed in this chapter, entailed: · Standardized Performance Review on Key Indicators – Omnitrans was evaluated using a set of standardized performance indicators and their TransTrack data submittals. A historical trend analysis of data from FY 2015 to FY 2019 was performed, as well as a separate mode-specific analysis using FY 2019 data. This provided a uniform set of performance indicators for each mode operated. · Internal Agency Performance Review – Omnitrans’ most recent Short-Range Transit Plan (SRTP), containing its goals, objectives and service standards, was last updated in 2015, and there have been significant shifts in transit performance nation- wide since then. Thus, for this analysis, Omnitrans’ service projections for FY 2019 were compared with FY 2019 actuals to determine whether the agency is currently on track with its projections. · Peer Agency Performance Review – In order to conduct a peer agency performance review, peers were identified using National Transit Database (NTD) information for the most recent NTD year available (FY 2018). Peer agencies were selected using a web-based transit agency analysis tool from the Florida State Department of Transportation, further explained later in this chapter. 1.1 Standardized Performance Review on Key Indicators Omnitrans as well as all of the other transit agencies in San Bernardino County submit on-going operational and financial data into the TransTrack transit reporting system. The data in this system is based on actual reported results and is separated by year and mode, yielding valuable information for purposes of evaluating performance. FY 2015 through FY 2019 TransTrack data were selected as the base statistics sources for this evaluation because those were the most recent five fiscal years for which a full-year’s data was available at the time of this study. As a starting point, base statistical