DATE AGENDA ITEM 4 January 25, 2017
DATE AGENDA ITEM 4 January 25, 2017 SUBJECT East Valley, Northwest Valley and Regional Paratransit Service Contract Award PURPOSE To request authorization for the Chief Executive Officer (CEO) to execute a contract with Transdev for the operation of East Valley, Northwest Valley and Regional Paratransit Services for a total of five years for an amount not to exceed $124.47 million, which includes a base contract cost of $108.34 million, a contract contingency of $10.83 million (10% of the five-year contract value) and a projected pass through reimbursement cost for fuel of $5.30 million. BACKGROUND/DISCUSSION/CONSIDERATION Valley Metro paratransit operations are currently performed under two contracts (Contract 1040014-S and Contract 1240003-S). Valley Metro is consolidating all services into one new turnkey paratransit operations contract resulting in one contractor who will accept customer calls, verify customer eligibility, schedule requested trips, operate the service, maintain the vehicles and provide all associated administrative support and reporting functions, including customer service. The new paratransit service contract is designed to improve our focus on service, safety, quality and productivity. It is designed to build on the utilization of dedicated vehicles and drivers for trips which can be grouped effectively, while still using flexible, non-dedicated vehicles (such as taxicabs) for trips which cannot be shared in a cost- effective manner. The new contract will also allow for the implementation of technology which will enable customers to use mobile phones and other electronic devices to interact with the paratransit service, thereby increasing service quality and responsiveness for customers while helping Valley Metro and its contractor to run the most efficient operation possible.
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