Samaritans Cymru Impact Report 2017/18
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Together we can make change that saves lives Samaritans Cymru Impact Report 2017/18 #SamaritansCymruImpact C PB SAMARITANS CYMRU IMPACT REPORT 2017/18 SAMARITANS CYMRU IMPACT REPORT 2017/18 1 In memory of Carol Fradd This Impact Report is dedicated to Carol Fradd. Carol sadly passed away on 5 May 2018. She was “Carol was a dedicated volunteer a Samaritans listening volunteer in Wales for 11 and a true inspiration to so many at years and held various roles during that time, including Regional Partnerships Officer for Wales Samaritans. She cared deeply about and the Marches, Functional Lead for Education Samaritans and our callers and for the UK and Ireland and Samaritans Cymru she always strived to make a real Board member. difference in all her work. In 2017, she became Branch Director at Newport and Gwent Samaritans, a role that she approached All of us who had the privilege with her usual energy and enthusiasm. In of knowing her will greatly miss particular, she was a passionate advocate for her drive, commitment, passion improving emotional health education in schools and humour; she was an absolute in Wales and we are immensely proud of her contribution to the Assembly inquiry into the pleasure to work alongside.” emotional and mental health of children and Ana Laing, Chair of Samaritans Cymru Board young people in Wales in January 2018. 2 SAMARITANS CYMRU IMPACT REPORT 2017/18 SAMARITANS CYMRU IMPACT REPORT 2017/18 3 About Samaritans Our vision is that fewer people die by suicide Offering emotional support Training We support anyone who needs us, round the Each year, we deliver training to hundreds of clock, 365 days a year, through our 201 branches organisations and workplaces. Our award-winning across the UK and Republic of Ireland. training team delivers our ‘Managing Suicidal Contacts’ course to rail staff and other networks We offer people a safe place to talk any time across the UK and the Republic of Ireland. they like, in their own way, about whatever’s getting to them. We also offer our service in Welsh through our Welsh Language Line Influencing public policy which is open 7 days a week. We strive to influence policy and legislation across the UK and Republic of Ireland. We play Working in partnership a major role in the development of national suicide prevention strategies and are members We work with other organisations, agencies and of each nation’s national suicide prevention experts to achieve our vision. advisory group. Our partnership work includes: The Rail Industry Suicide Prevention Media influencing Programme (RISPP) – a partnership between Research shows there is a strong link between Samaritans, Network Rail and British depictions of suicide in the media and suicidal Transport Police. behaviour imitating those depictions. We Our work in prisons – we work with Her monitor news reporting of suicide daily and Majesty’s Prison and Probation Service contact editors to request changes if we have (HMPPS), Scottish Prison Service (SPS), Irish significant concerns over the content. Much of Prison Service (IPS) and Northern Ireland this work is done through our Media Guidelines Prison Service (NIPS) on suicide prevention for Reporting Suicide, which were first published through our Listener Scheme. in 1994 and have been regularly updated. We Our work in schools – we work with also work with programme makers to advise schools to support young people through on scripts and content for news, drama and our teaching resources and our suicide documentaries and provide educational response service. training to media outlets. Reaching out We specifically reach out to high risk groups and communities, such as military personnel, veterans, young people, men and those living in areas of deprivation. 2 SAMARITANS CYMRU IMPACT REPORT 2017/18 SAMARITANS CYMRU IMPACT REPORT 2017/18 3 Welcome In 2017, 360 people Suicide rates are died by suicide in Men aged 2 to 3 times higher Wales; this is around 40–44 have the in the most deprived 3 times higher than highest suicide areas compared to the number killed in rate in Wales the most affluent road accidents The latest statistics for Wales show that 360 people took their own life in 2017. 77% of these were men and 23% were women. The male suicide rate is more than three times higher than the female rate. In Wales, suicide is a major public health issue and suicidal behaviour continue to present at but significantly, it’s also a major inequality clinical settings such as A&E or their local GP issue. Living in poverty or being socially isolated surgery. However, our work with partners and increases an individual’s risk of suicidal behaviour. stakeholders, shows that frequently, people Many of those who work with high-risk groups present in community settings such as foodbanks, in Wales are acutely aware of the situation and jobcentres and banks, and to frontline services, are eager to reach out and help those who are such as Police and Fire and Rescue. Only 1 struggling to cope. At Samaritans, we are proud in 3 people who die by suicide have been in to work with these partners to try and reach contact with mental health services in the year high-risk groups and raise awareness of the risk before their death. It is crucial we provide basic factors connected with suicidal behaviour. training to staff who are often supporting the Effective suicide prevention in Wales relies on most vulnerable people in our society. It is not multi-agency and cross-governmental action necessary to be an expert in suicide prevention and the complex nature of suicide means that it to be able to respond compassionately in order to address it, action needs to be taken to distress and make a difference. Suicide by a range of organisations and agencies. Our prevention training should form a major part of work on socioeconomic disadvantage and suicide local suicide prevention and it is one of the most in 2018 has highlighted this more than ever effective ways in which we can reach the many before. People experiencing emotional distress people experiencing emotional distress in Wales. 4 SAMARITANS CYMRU IMPACT REPORT 2017/18 SAMARITANS CYMRU IMPACT REPORT 2017/18 5 “Helping a person will not necessarily change the world, but it can change the world for that person” Anonymous Our work over the last two years has focused and collectively to reduce it. We hope our specifically on high-risk groups, such as young 2017/18 Impact Report demonstrates how people, men, those experiencing socioeconomic important prevention and early intervention are disadvantage and those in the criminal justice and how we are working across Wales to make system. We influence both policy and practice sure our message is heard. Whoever we are, as and provide a direct service to the public in a members of the public, from those involved with range of ways including through our telephone schools, to those involved with prisons, from job service and outreach into communities. We centres to A&E, we all have a responsibility to do could not achieve this without our wonderful all we can to prevent suicide. Sometimes this can volunteers who freely give so much time and be as simple as showing compassion to those dedication to our organisation. In Wales, we experiencing distress. Compassion can change have a strong team of 600 volunteers who and save lives. We should never underestimate manage and deliver our emotional support the power of listening and human empathy, both service and reach out in to their local of which are core values of Samaritans. We must communities. This kind of local expertise is vital continue to encourage help-seeking behaviour. and we need to act at community level to make We should challenge the stigma which surrounds sure the most effective ways of reducing suicide the expression of emotional distress. Everyone are in place right across Wales. has moments in life where they struggle to cope Above all, we believe that suicide is preventable and if given the time and space, people can often and there are actions we can take individually find a way through their problems. Sarah Stone Ana Laing Executive Director for Wales Chair of Samaritans Cymru Board and Trustee for Wales 4 SAMARITANS CYMRU IMPACT REPORT 2017/18 SAMARITANS CYMRU IMPACT REPORT 2017/18 5 Wales data For the period 1 April 2017 – 31 March 2018, figures for emotional support offered by Welsh branches was as follows: We answered 176,865 calls for help – this equates to 1 call every 3 minutes. The primary concerns raised by callers were 1 CALL based on loneliness and isolation, family, x3 EVERY mental health problems, physical health and 3 MINUTES illness and relationship problems. Thanks to an increase in volunteers, we extended the opening hours of our Welsh Language Line from 28 to 49 hours a week. Branches organised and ran 509 outreach events where volunteers interacted with an WELSH LANGUAGE LINE estimated 21,000 people. OPENING TIMES EXTENDED We have a total of 601 volunteers in Wales; 500 of these are listening volunteers and 101 28 HOURS UP TO PER WEEK 49 HOURS are support volunteers who work in areas PER WEEK such as fundraising, publicity and outreach. Volunteers at branches in Wales gave 36,582 hours and over £500,000 of their time,based on the ONS median hourly rate of pay, to supporting people experiencing emotional distress. Branches in Wales have continued to build 101 valuable partnerships in their communities. SUPPORT VOLUNTEERS These include; the police service, fire and rescue, schools and colleges, Network Rail, 601 Arriva Trains Wales, National Offender LISTENING Management Service (NOMS), foodbanks, job VOLUNTEERS centres and local suicide and self-harm forums.