2014 Annual Report

ourexcellence standards of CHBIDARInsideCovers2014_Layout 1 2/11/15 4:23 PM Page 1 Street Map of The Capitol Hill BID H STREET NE H STREET NE G PLACE NE G STREET NE G STREET NE NORTH CAPITOL STREET NORTH NEW JERSEY AVENUE NW F STREET NW Union F STREET NE Station E STREET NW E STREET NE MAS SACHUSETTS AV LEXINGTON PL NE ENUE NE D STREET NW 1ST STREET NE D STREET NE LAND AVENUE NE MARY C STREET NE 3RD STREET NE C STREET NE C STREET NE C STREET NE MASSACHUSETTS AVEN LOUISIANA AVENUE NW DELAWARE AVENUE NE CONSITUTION AVENUE NW CONSITUTION AVENUE NE UE NE PENNSYLVAN 4TH STREET NE 5TH STREET NE 6TH STREET NE 7TH STREET NE 8TH STREET NE IA A V ENUE NW A STREET NE U.S. Capitol EAST CAPITOL STREET A STREET SE D AVENUE SW YLAN R 1ST STREET SW MA UE SE INDEPENDENCE AVENUE SW INDEPENDENCE AVENUE SE EN OLINA AV SOUTH CAPITOL STREET NEW JERSEY AVENUE CAR RTH NO SEWARD SQ SE C STREET SEPENN C STREET SE SYLVA NIA A VENU UE SE D STREET SE EN SE 1ST STREET SE E SE AROLINA AV D STREET SE TH C SOU 2ND STREET SE D STREET SE 7TH STREET SE 8TH STREET SE 9TH STREET SE 10TH STREET SE 11TH STREET SE 12TH STREET SE E STREET SE 5TH STREET SE 6TH STREET SE 3RD STREET SE DUDDINGTON SE 13TH STREET SE F STREET SE G STREET SE E E S VENU MAC A TO PO I STREET SE Washington, DC Overview of the BID Capitol Hill Business Improvement District The Capitol Hill Business Improvement District (BID) is a 501(c)(6) nonprofit organization funded through a tax assessment on commercial property owners who are dedicated to making Capitol Hill clean and safe. The BID provides enhanced services designed to augment, not replace, those provided by the DC government, including security, street cleaning, maintenance and graffiti removal, streetscape improvements, community outreach, and marketing and promotional services. BID services began in the spring of 2003 and have evolved and increased as needs and the budget allow. The BID is led by a dynamic board of directors representing a cross section of Capitol Hill stakeholders, including merchants, tenants, property owners, cultural and nonprofit organizations, ex-officio representatives and elected officials. The purpose of this report is to summarize the operations of the BID, provide transparency regarding the programs and spending priorities of the BID, and highlight specific beautification and marketing contributions the BID has brought to Capitol Hill. Board and Staff Listing 2014 Capitol Hill Board of Directors Chris Robertson, BB&T Bank Bill Rouchell, Sapore Chairman of the Board Victor Sgueo, Bernstein Management Phil Truluck, The Heritage Foundation Philip Smith, Captel Vice President Beverly Swaim-Staley, Union Station Redevelopment Don Denton, Coldwell Banker Real Estate Corporation Secretary Ex Officio Carol Quillian, Property Owner Vacant, CHAMPS—Capitol Hill Chamber of Treasurer Commerce John Gordon, National Capital Bank Marge Francese, Office of Councilmember Tommy Wells Immediate Past Chairman Ken Jarboe, Community Representative Paul Pascal, Esq., Pascal & Weiss Martin Smith, Barracks Row Main Street Board Members Commander Jeff Brown, First District Metropolitan Police Department Hamood Abutaa, Capitol Hill Exxon Judy Wood, CPA John Boyle, Property Owner Bob Braunohler, Property Group Partners Founding President Ken Golding, Stanton Development Corporation George Didden, III, National Capital Bank Mark Holler, Ginkgo Gardens Gary Jankowski, Coldwell Banker Real Estate Staff Brad Johnson, Johnson Law Group Patty Brosmer, President Dr. Michael Kim, Grubbs Pharmacy Andrew Lee, Director of Operations Susan Perry, Consultant Kelly Maslar, Marketing Director Michael Phillips, The UPS Store Arnold Lee, Director of Field Operations 2 Letter from the President and Chairman of the Board Dear Members and Friends of the Capitol Hill BID: Every business improvement district is formed with specific goals in mind based on the needs determined by the stakeholders within the legislated boundaries. When determining Capitol Hill BID’s core programs, our board of directors is keenly aware of our responsibility to not just meet minimum requirements but to exceed and excel in every facet of our organization. In presenting the 2014 Annual Report of the Capitol Hill Business Improvement District (BID), we’re taking a look back at the highlights and accomplishments of our twelfth full year of service with an emphasis on “Our Standards of Excellence” that make the Hill a cleaner, safer, and more beautiful destination than ever. Excellence in Services: Our BID clean, safe and beautification programs have earned a superior reputation that has allowed us to expand our services to Adams Morgan BID, Capitol Riverfront BID, and Barracks Row Main Street. The success of our BID services is a source of pride for all of our workers who truly feel they are serving the public in an important way. Excellence in Marketing: Over the years, the BID has enhanced existing traditions that make Capitol Hill unique and have created a few new ones that have greatly enriched the Capitol Hill experience. Our annual holiday tree lighting event has become a community tradition that grows bigger and brighter every year, and in 2014 we hosted the inaugural lighting of the Capitol Hill Community Menorah. Excellence in Social Responsibility: The Capitol Hill BID employs more than 25 individuals who were once homeless or formerly incarcerated. By providing supportive services through our Ready, Willing & Working program, these team members are able to become productive, contributing members of society. Excellence in our Team Members: We are committed to providing work for our employees that not only affords them a livelihood, but that also enhances the quality of every aspect of their lives. In 2014 we won an International Downtown Association (IDA) Merit Award for “Outstanding Leadership and Management in Creating a Positive Workplace Environment.” It was the 4th IDA award for the Capitol Hill BID. Excellence in Fiscal Responsibility: The BID is financially sound and has received its twelfth straight “clean” audit. By careful planning, utilizing creative ways to provide clean and safe services and with a talented staff, we have been able to keep our administrative costs below 15%, enabling your tax dollars to have the greatest impact. Clearly the key to our success is our attention to achieving high standards of excellence in all we endeavor to do. All of this is possible because of the vision and support of our Board of Directors, dedicated staff, and our stakeholders who place their trust in our ability to maximize the tax dollars that we receive. Thank you and best wishes for continued excellence in 2015! Phillip N. Truluck Patty Brosmer Chairman of the Board President 3 Clean, Safe & Beautiful The BID is dedicated to our core mission of creating and sustaining a beautiful, clean and safe place to live, work and conduct the business of our nation’s capital. In 2014, the Ready, Willing & Working (RWW) clean team collected 1,250 tons of trash and over 100 tons of recyclables and removed 748 graffiti taggings from public space on The Hill. 2014 Highlights planted petunias in the 23 pole baskets along • Our ambassadors assisted 12,470 people at our Barracks Row. weekend information tent at the Eastern Market • Our Clean & Hospitality Teams were happy to help Metro plaza in FY 2014. out at the Capitol Hill Classic 10K in Stanton Park • The BID’s landscaping crew planted and replaced on May 18th. Our Hospitality Ambassadors handed liriope as needed in the BID’s 400 tree beds. out bottled water to runners while our Clean Team Through our supplementary contract with the picked up trash and emptied out trash receptacles. Barracks Row Main Street program we maintained • The BID received its fifth Keep America Beautiful — 30 public space planters along 8th Street, SE, with Cigarette Litter Prevention Program Award to seasonal plantings. The BID’s landscaping crew also purchase four ash tray lids for the trash receptacles at the Potomac Avenue Metro Station. The ash tray lids were installed in June 2014 and in just three months there was a 38% decrease in cigarette litter in the area surrounding the metro station. Recycling Initiatives The BID collected over 100 tons of recyclables from the blue receptacles stationed within the BID’s boundaries in 2014. The BID is partnering with the District’s Department of Public Works and plans to 4 Homeless Outreach and Assistance Capitol Hill has seen a significant decrease in the number of homeless people within the BID’s boundaries since 2003. All of our safety and hospitality ambassadors are trained to assist the homeless and direct them to services where they can find food, shelter or employment in DC. In the cold winter months our ambassadors keep their eyes open for cases of possible hypothermia among the homeless population and during the hot summer months they provide bottled water and directions to nearby cooling centers. In FY 2014, BID safety and hospitality ambassadors performed 1,272 homeless assists. This number includes their weekly visits to serve meals at the soup kitchen, located at the Washington City Church of the Brethren (337 North Carolina Avenue, SE). Below: Clean Team Member Charles Holcomb collects empty water bottles for recycling at the Capitol Hill Classic 10K. add 12 new recycling receptacles in 2015. By continuing to increase the presence of recycling on Capitol Hill, the BID hopes to see a continual increase in recycling and a steady decline in the amount of rubbish collected by our teams. How Perceptions of Capitol Hill’s Safety and Cleanliness Have Changed Since 2003 Perceptions of Cleanliness Perceptions of Safety Other 3% Other 4% VeryVeryy Clean 6% TrashyTrashy 2% Safe 6% Unsafee 1% Unsafe 8% Relativelyvely Clean 8% Safe 42% VeryVery Clean 45% Relatively Relatively Clean 53% Safe 53% TTrashyrashy 86% Relatively Safe 83% 2003 2014 2003 2014 Since 2003, the BID has conducted an annual survey to evaluate the level of our services along with the perceptions of cleanliness and safety on Capitol Hill.

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