FDN-274277 History Item Number 0023
Key to Aims
1 Make it easier for people to find and use our service.
2 Help more people by investigating more complaints and to provide an excellent service for our customers.
3 Work with others to use what we learn from complaints to help them make public services better.
4 Lead the way to make the complaints system better.
5 Develop our organisation so that it delivers these aims efficiently and effectively.
Date Name, Organisation Aim, Topic 19/03/14 Meeting with a complainant 2 20/03/14 Speech at the Royal Society of Medicine, 3 & 4 Geriatrics & Gerontology 26/03/14 Meeting with Dr Maureen Baker, Chair of the 3/4 Royal College of General Practitioners 01/04/14 Volker Beckers, HRMC/Colin Shingler 3/4
01/04/14 Jane Martin, Local Government Ombudsman 2/5 - Joint Working Executive meeting
03/04/14 Health and Social Care Regulators Forum 3/4 07/04/14 Royal College of Physicians Conference 3 - Acute care of older people
11/04/14 Ombudsman Association 3/4 - Executive Committee meeting
11/04/14 Tom Frawley, NI Ombudsman and Marie 5 Anderson, Deputy NI Ombudsman 14/04/14 Emily O’Reilly, European Ombudsman 3/4
22/04/14 Sir Bruce Keogh, Medical Director NHS England 4- Discussion of roles in relation to current investigations & Dr Mike Bewick, Deputy National Medical Director
06/05/14 Charlotte Leslie MP 3/4
08/05/14 Rt Hon Damian Green MP, Minister of State for 3/4 - Victims Code and Ombudsman Reform Policing, Criminal Justice & Victims
13/05/14 Health Select Committee 3 - To give oral evidence
15/05/14 Ombudsman Association 3/4 - Annual Meeting – 16/05/14
23/05/14 Richard Lloyd, Executive Director, WHICH 3/4 - Public service complaints
04/06/14 Sir Richard Thompson, President Royal College 3/4 - To discuss the complaints process, duty of candour and of Physicians collaboration
04/06/14 Oliver Letwin, Permanent Secretary 3/4
05/06/14 NHS Confederation 3/4 - Annual Conference 10/06/14 Ombudsman Association 3/4 - Executive Committee meeting
11/06/14 Health & Social Care Forum 3/4
12/06/14 Baroness Fiona Hodgson CBE, Chair of the 3/4 Independent Sector Complaints Adjudication Service & Sally Taber, Director of ISCAS
24/06/14 The Intensive Care Society 3/4 – Speech on Sepsis
25/06/14 Charlie Massey, Department of Health 3/4 - Keogh Review on Cosmetic Interventions
26/06/14 Mark Sedwill, Home Office Permanent 3/4 Secretary
26/06/14 Michelle Dixon, Director of Communications, 3/4 - Hospital visit Imperial Healthcare NHS Trust
02/07/14 Bernard Jenkin MP 3/4/5 - Quarterly catch-up
02/07/14 Rob Webster, CEO NHS Confederation 3/4
04/07/14 Simon Stevens, Chief Executive NHSE 3/4
07/07/14 Rt Hon Nicky Morgan MP 3/4
08/07/14 Rt Hon Francis Maude MP 3/4
08/07/14 Rt Hon Andy Burnham 3/4
08/07/14 Rt Hon Sadiq Khan MP 3/4 Date Name, Organisation Aim, Topic
31/7/14 Trevor Llanwarne CB, Government Actuary 5 – Advice on approach on strategy and risk management.
1/08/14 Donal Galligan, Ombudsman Association 4 – To meet the newly appointed facilitator of the Ombudsman Association Committee.
5/8/14 Ian Dilks, Chair, NHS Litigation Authority 4 – To discuss effective health complaints handling.
6/8/14 Sir Bruce Keogh, NHS England/Ron Daniels, 3 – NHSE action on SEPSIS. Sepsis Trust
6/8/14 Jane Martin, Chair and Ombudsman, LGO 4 – to discuss reform.
7/8/14 Claire Keatinge, Commissioner for Older People 4 - to discuss the roles and current responsibilities. in Northern Ireland
12/8/14 David Behan, Chief Executive, Care Quality 3 & 4 – To discuss strategic partnership. Commission
12/8/14 Tim Kelsey, National Director for Patients & 4 – To discuss the Care Connect project. Information, NHS England
13/8/14 Chris Wormald, Permanent Secretary for 4 - Ombudsman reform. Department for Education
20/8/14 Judy Clements, Independent Adjudicator, Her 5 - To discuss general collaboration with the Ombudsman Majesty’s Revenue & Customs Association.
20/8/14 Meeting with Nursing & Midwifery Council 3 – To discuss their Review. Date Name, Organisation Aim, Topic
21/8/14 Meeting with a service user 3 – To meet with a user about our service.
26/8/14 PHSO hosted a workshop which was attended 3 – To discuss a User-Led Vision for complaint handling. by representatives from Action Against Medical Negligence, Care Quality Commission, Citizens Advice Bureau, Department of Health, East Kent Hospitals, General Medical Council, Healthwatch England, Ideas4Use, Local Government Association, Local Government Ombudsman, Macmillan/Richmond Group, National Care Association, National Care Forum, National Voices, NHS England, Patients Association, Royal College of Physicians, SEAP, Trust Development Authority, VoiceAbility and Which? 27/8/14 Duncan Selbie, Chief Executive, Public Health 3– To discuss the Sepsis Roundtable Event on 2 September. England
28/8/14 Volker Beckers, a non-Executive Director Board 3 & 4 – To discuss HMRC complaint handling improvement and member and lead on complaints, Her Majesty’s engaging NEDs of Central Government Boards. Revenue & Customs
29/8/14 Paul Bate, Head of Strategy, Care Quality 4 – To discuss the Service-User led Vision for Complaint Handling Commission across health and social care.
2/9/14 Rt. Hon David Davis MP, House of Commons 4 – Ombudsman Reform.
2/9/14 The UK Sepsis Trust Event, House of Commons 3 – Speech to Annual event to raise awareness of Sepsis recommendations. Date Name, Organisation Aim, Topic
3/9/14 Ombudsman Association Executive Meeting 4 – Quarterly Executive Meeting.
4/9/14 LGO/PHSO Joint Working Executive Meeting 2 – To discuss joint casework. (attended by executives from both organisations)
4/9/14 Rt Hon Bernard Jenkin, MP and Chairman of the 2 – Quarterly liaison meeting. Public Administration Committee, House of Commons
4/9/14 Jenny Willott MP, House of Commons 4 – To discuss Ombudsman Reform
5/9/14 Jackie Smith, Chief Executive and Registrar 3 – To discuss midwifery regulation. Nursing and Midwifery, Juliet Beal, NHS England, Richard Murray, the Kings Fund
9/9/14 Jane Martin, Chair and Ombudsman, Local 3 - Regular Quarterly meeting Government Ombudsman, Board Meeting
10/9/14 Public Administration Select Committee, House 3 – Attend PASC Hearing for Sepsis and Midwifery. of Commons
10/9/14 Professor Sir Mike Richards, Chief Inspector of 4 – Mick Martin introductory meeting and CQC inspection framework Hospitals, Care Quality Commission in relation to complainants.
11/9/14 Nigel Evans MP, House of Commons Introductory meeting with new member of PASC.
11/9/14 The Royal College of Physicians Conference: 1 & 4 – Speech on “The Role of the Parliamentary and Health Service NHS Leaders - Realising the future hospital. Ombudsman”. Date Name, Organisation Aim, Topic
12/9/14 Ron Paterson, New Zealand Ombudsman To discuss sharing good practice.
15/9/14 GP Local Medical Committee Executive Meeting 4 – Liaison meeting to discuss complaints about GPs.
16/9/14 Academy of Medical Royal Colleges Patient 4 – Speech on Patient Groups, followed by a Q&A session with Group Seminar participants.
17/9/14 Nigel Newcomen, Ombudsman, Prisons & 2 – Liaison meeting. Probation Ombudsman
18/9/14 Charlie Massey, Director General for External 3 & 4 – Liaison meeting. Relations, Department of Health
22/9/14 Rt Hon Jeremy Hunt MP, Secretary of State for 4 – Attendance to brief Care Meeting on Vision work. Health
24/9/14 Media Interview with BBC Radio Leicester 1 – Campaign to encourage South Asian Women to complain.
24/9/14 Media Interview with BBC Radio Derby 1 – Campaign to encourage South Asian Women to complain.
25/9/14 Media Interview with Shaun Lintern, Health 4 – To discuss Ombudsman Reform. Service Journal (jointly with Jane Martin, LGO)
2/10/14 South Tees NHS Trust 4 - Hospital Visit.
3/10/14 Sir Robert Francis QC, Chair of Whistleblowing 4 - To input to the Review. in the NHS: independent review
3/10/14 Media interview: Rachel Sylvester, The Times 3 – Insight from health complaints. Date Name, Organisation Aim, Topic
3/10/14 Royal College of General Practitioners Annual 1 & 4 - Speech on plenary session; Visions for the future. Conference, Liverpool
7/10/14 Health and Social Care Regulators Forum 4 – Quarterly meeting.
7/10/14 Local Government Ombudsman Audit Committee.
8/10/14 Una O’Brien, Permanent Secretary, Department 4 –Quarterly liaison meeting. of Health
8/10/14 ‘Healthchat’ with Mark Britnell Attended as an audience member.
9/10/14 Media Interview: Laura Donnelly, The 3 – Announce Systemic investigation. Telegraph
14/10/14 Healthwatch England Parliamentary Reception 3 & 4 – to attend the launch of their second Annual Report.
15/10/14 Rt Hon Cheryl Gillian MP, House of Commons 3 & 4 –Introduction meeting with new member of PASC.
17/10/14 David Bennett, CEO, Monitor 4 – To discuss our Health Vision project.
21/10/14 Jonathan Fertig, Political Advisor to Michael 4 – To discuss Ombudsman Reform. Dugher MP, House of Commons
21/10/14 Natascha Engel MP, House of Commons 4 – To discuss Ombudsman Reform.
21/10/14 Rt. Hon Alan Johnson MP, House of Commons 4 – To discuss Ombudsman Reform
22/10/14 Rt. Hon David Davis, House of Commons (phone 4 – To discuss Ombudsman Reform. call) Date Name, Organisation Aim, Topic
22/10/14 Media Interview: Heart Radio 3 – To discuss Breast Cancer Report.
22/10/14 Media Interview: Civil Service World. Joint 4 – To discuss Ombudsman Reform. interview with Jane Martin, Chair, LGO
22/10/14 Robert Gordon, The Cabinet Office 4 – To discuss Ombudsman Reform.
23/10/14 The Baroness Dianne Hayter, House of Lords 4 – To discuss Ombudsman Reform.
28/10/14 Jane Dacre, President of the Royal College of 3 – Introductory meeting. Physicians
28- A series of media interviews following the 3 – To discuss the report on Case Summaries. 30/10/14 publication of Case Summaries
29/10/14 David Flory, Chief Executive, NHS Trust 4 – Introductory meeting and to discuss our Vision work. Development Authority
30- Public Sector Ombudsman Group 1 & 3 – Quarterly meeting. 31/10/14
5/11/14 Rt. Hon Bernard Jenkin, MP and Chairman of 2 – Quarterly liaison meeting. the Public Administration Committee, House of Commons
6/11/14 Local Government Ombudsman, Dr Jane Martin, Annual Away Day. Chair and Ombudsman
10/11/14 Public Administration Select Committee 4 – To give evidence at the Annual Scrutiny Hearing. Hearing, House of Commons Date Name, Organisation Aim, Topic
12/11/14 Health Service Journal Summit 4 - Panel Discussion.
19/11/14 Gillian Guy, Chair, Citizens Advice 4 – Introductory meeting.
25/11/14 Andrea Sutcliffe, Lead Inspector for Social 4 - Introductory meeting. Care, Care Quality Commission
26/11/14 Duncan Selbie, Chief Executive, Public Health 3 & 4 – Introductory meeting. England
3/12/14 Clive Betts MP 4 – to discuss the lack of access to an Ombudsman Service for significant parts of the education system
4/12/14 Rt Hon Peter Riddell CBE, The Institute for 4 – agreement to hold a joint roundtable on reform with Government Parliamentarians prior to the election
8/12/14 Gillian Stamp 2 – to discuss PHSO response to critics as requested by PASC chair
7/1/15 Simon Stevens, Chair and Chief Executive, NHS 4 – to discuss measurement tools for ‘My Expectations’ England
8/1/15 Robert Devereux, Permanent Secretary at DWP 3 & 4 – annual discussion of DWP complaint handling
13/1/15 Sir Keir Starmer QC 3 & 4 – to discuss plans for a Victims’ Law and discuss our objectives and proposals for Ombudsman reform
14/1/15 Rt Hon Earl Howe, Parliamentary Under- 3 & 4 – A broad agenda including ‘My Expectations’, Sepsis and Secretary of State for Quality, Department of Midwifery regulation and Ombudsman reform. Health
Date Name, Organisation Aim, Topic
15/1/15 Midwifery Review Partners Meeting - Chair: 3 – midwifery regulation Jackie Smith, Chief Executive
28/1/15 Rt Hon Jeremy Hunt MP, Health Secretary 3 & 4 – new quarterly meeting
28/1/15 Rt Hon Cheryl Gillan MP 3 – her role as Chair of APPG on Autism
2/2/15 Rt Hon Oliver Letwin MP, Cabinet Minister for 3,4 & 5 – the Gordon Review and the possibility of draft legislation Policy, with Dr Jane Martin, LGO for Ombudsman reform
4/2/15 Gillian Guy, Citizens Advice 1 - Introductory meeting
11/02/15 Sir Kevin Barron MP 2 – constituent case discussion
11/02/15 Anne McGuire MP, Chair of the Disability All- 3 - Disability All-Party Parliamentary Group Party Parliamentary Group
12/02/15 Darren Shirley, Public Affairs Officer from 1 and 3 Which?
13/02/15 Ombudsman Association Executive Committee 3 and 4 Meeting
18/02/15 Quarterly Catch-up with David Behan, CEO of 3 and 4 the Care and Quality Commission
19/02/15 Paula Sussex, Chair of the Charity Commission 3 - introductory meeting
11/03/15 Rt Hon Tom Clarke MP, Chair of the Learning 3 - Learning Disability All-Party Parliamentary Group Disability All-Party Parliamentary Group Date Name, Organisation Aim, Topic
12/03/15 Catch-up with Bernard Jenkin MP, Chair of the Public Administration Select Committee 4
16/03/15 Baroness O’Neill, Chair of the Equality and 3 - introductory meeting Human Rights Commission
18/03/15 Dr Sarah Wollaston MP, Chair of the Health 3 and 4 - Health Select Committee’s report on the NHS Complaints Select Committee System and future work of the Committee
25/03/15 Bernard Jenkin MP/Sir Jon Shortridge/Ashley 5 - relationship with PASC Coates (PASC Clerk)
25/03/15 Catch-up with Duncan Selbie, Public Health England 3 - Sepsis
08/04/15 Charles Nancarrow, National Audit Office 5 - NAO value for money study
09/04/15 David Prior, Chair of Care and Quality 3 and 4 - To discuss Board to Board working with CQC Committee
15/04/15 Healthchat with Roy Lilley 1 - Interview about our work
22/04/15 Catch-up with Katherine Rake, Healthwatch 3 - Healthwatch
23/04/15 Sir Chris Kelly, Chair of Kings Fund 3 - To discuss our role and future relations
27/04/15 Quarterly Meeting with KPMG (internal 5 auditors)
08/05/15 Hospital Visit: Salford Royal NHS Foundation 1, 3 & 4 Date Name, Organisation Aim, Topic Trust
14/05/15 Ombudsman Association - Biennial Conference 3 & 4
27/05/15 Meeting with Amyas Morse, Controller and 4 - Discussion of NAO Report on Public Service Markets Auditor General for the National Audit Office
28/05/15 Sir Ian Cheshire, Cabinet Office 4 - Board Leadership and Insight from Complaints
28/05/15 Mark Porter, Chair of the British Medical 3 Association
02/06/15 Quarterly meeting with David Behan, Chief 3 Executive, Care Quality Commission
03/06/15 Mark Boyle, Chair, The Pensions Regulator 3 - introductory meeting
03/06/15 Lord Bichard 4 - Ombudsman Reform
03/06/15 David Natzler, Clerk of House of Commons 4 - Ombudsman Reform
04/06/15 Rt Hon Oliver Letwin, Chancellor of the Duchy 4 - Ombudsman Reform of Lancaster
08/06/15 Peter Blythin, Director of Nursing, NHS Trust 3 - Introductory Meeting Development Authority
08/06/15 Administrative Justice Forum 3 & 4 - Speech on proportionate resolution mechanisms Date Name, Organisation Aim, Topic
09/06/15 Meeting with Amyas Morse, Controller and 5 - Ombudsman Reform Auditor General for the National Audit Office
10/06/15 Chief Inspector Conradi, Air Accidents 2 & 4 - Discussing best practice in investigations Investigation Bureau
17/06/15 Sir Jeremy Heywood, Cabinet Secretary 4 - Ombudsman Reform
18/06/15 HSJ Provider Summit 3 - Spoke as part of panel on complaints landscape
19/06/15 MPS General Practice Conference 2015: Making 3 & 4: Keynote speech Practice Safe – “Improving the Complaints System”
23/06/15 4th Annual SAS Doctors' Conference: 3 - Keynote speaker “Understanding & learning from complaints”
24/06/15 All Party Parliamentary Health Group: Panel 3 & 4 - Speaker as part of panel on patient complaints discussion at Complaints Event
24/06/15 Rt Hon David Davis MP 4 -Ombudsman Reform
25/06/15 Baroness Jeannie Drake 4 - Ombudsman Reform
02/07/15 Ben Gummer MP, Parliamentary Under 3 & 4 - Introductory Meeting Secretary of State, Department of Health
02/07/15 Rt Hon Alan Johnson MP 4 - Ombudsman Reform
10/07/15 Ombudsman Association Executive Committee 3 & 4 Date Name, Organisation Aim, Topic meeting
14/07/15 Bernard Jenkin MP, Chair of Public 3 & 4 Administration and Constitutional Affairs Committee
15/07/15 Royal College of Anaesthetists Council Meeting 1 - Keynote speech on role of Ombudsman Service
15/07/15 Lucy Powell MP, Shadow Cabinet Office 4 - Ombudsman Reform Minister
23/07/15 Hospital Visit: Cambridge University Hospitals 2, 3 & 4 NHS Foundation Trust, Addenbrooke's Hospital
29/07/15 Charlie Massey (Director General for Strategy 4 – Our report into clinical incident investigations and External Relations, DH) and Dr Mike Durkin (National Director of Patient Safety, NHS England)
05/08/15 Dame Gillian Morgan, Chair of NHS Providers 3/4
05/08/15 Natalie Ceeney CBE, Chief Executive of Her 3/4 – To discuss complaints that come to us from HMCTS Majesty’s Courts and Tribunals Service (HMCTS)
05/08/15 Chaand Nagpual CBE, Chair of the British 3/4 - Introductory meeting Medical Association’s General Practice Committee
12/08/15 Phone call with Dr Keith McNeil, CEO of 3 – Follow-up from visit to Trust Cambridge University Hospitals NHS Foundation Date Name, Organisation Aim, Topic Trust
13/08/15 Hospital Visit: United Lincolnshire Hospitals 1/3/4 NHS Trust, Trust HQ , Lincoln County Hospital
17/08/15 Meeting with Jim Martin (Scottish Public 4 – Ombudsman Reform Services Ombudsman) and Dr Jane Martin (Local Government Ombudsman)
20/08/15 Call with Michael Mire, Interim Chair of Care 4 – Prep for session at CQC board Quality Commission (CQC)
10/09/15 Away- Day Presentation, Public Administration 3/4 – Presentation to members of PACAC introducing our role and and Constitutional Affairs Committee strategy
11/09/15 Call with Mike Durkin, National Director of 4 – Establishing ways of working Patient Safety at NHS England
15/09/15 PACAC Hearing on Dying without Dignity 3
17/09/15 Dr Sarah Wollaston, Chair of the Health Select 3/4 – Regular meeting Committee
17/09/15 Keynote Seminar, Westminster Health Forum: 3 Next steps for health & social care regulation & improving patient safety
18/09/15 Lord Victor Adebowale, Chief Executive of 3/4 – Introductory Meeting Date Name, Organisation Aim, Topic Turning Point and Non-Executive Director, NHS England
23/09/15 Care Quality Commission (CQC) Board meeting 3/4 – To discuss ways of working between the two organisations
23/09/15 Ben Gummer, Parliamentary Under Secretary of 3/4 – Quarterly Meeting State for Health
24/09/15 Hospital Visit: Barts Health NHS Trust 1/3/4
24/09/15 Call with Jonathan Senker, Chief Executive of 1/4 – To discuss upcoming advocacy conference Voiceability
28/09/15 Call with Bernard Jenkin, Chair of PACAC 3 – To update on annual report and accounts
29/09/15 Meeting with Director of Public Sector Audit 5 – To discuss upcoming VfM review and Senior Manager at KPMG LLP
01/10/15 Ed Smith, Chair of Monitor 3/4 – Introductory meeting
05/10/15 Call with Katherine Rake, Chief Executive of 1/4 – To set up PHSO/LGO/HWE roundtable Healthwatch England
07/10/15 Una O’Brien DCB, Permanent Secretary at the 3 – Regular Catch-Up Department of Health
08/10/15 PHSO’s national conference for NHS complaints 1/4 advocacy providers
20/10/15 Sheila Drew-Smith, Member of Committee on 4 – Input into review of IPCC Date Name, Organisation Aim, Topic Standards in Public Life
21/10/15 Oliver Dowden MP, New Member of PACAC 3/4 - Introductory meeting
21/10/15 Ronnie Cowan MP, New member of PACAC 3/4 - Introductory meeting
22/10/15 Hospital visit: The Clatterbridge Cancer Centre 1/3/4 NHS Foundation Trust
27/10/15 Rt Hon Oliver Letwin MP (Minister for 4 - Ombudsman Reform Government Policy), John Penrose MP (Minister for Ombudsman Reform) and Dr Jane Martin (Local Government Ombudsman)
28/10/15 RCGP Triennial Dinner 3/4
29/10/15 Lord Ian Blair, House of Lords 4 - Ombudsman Reform
03/11/15 Rt Hon Bernard Jenkin, Chair of PACAC 4 – Ombudsman Reform
04/11/15 Graham Brady MP, House of Commons 2 - Casework
05/11/15 Jonathan Senker, Chief Executive of 3/4 – GP Complaints VoiceAbility
10/11/15 Dr Jane Martin(Local Government Ombudsman) 4 – Ombudsman Reform and John Penrose MP (Minister for Ombudsman Reform)
11/11/15 Charlie Massey, Department of Health 3/4 – NHS Complaints & Quality of NHS Investigations Date Name, Organisation Aim, Topic
12/11/15 Lesley-Ann Nash, Cabinet Office 4
19/11/15 Rt Hon Bernard Jenkin MP, Chair of PACAC 3/4 - Quarterly meeting
19/11/15 Gerald Jones MP, New Member of PACAC 3/4 - Introductory meeting
23/11/15 David Gauke MP, Financial Secretary to the 4 – Parliamentary Statistics Report Treasury
23/11/15 Cheryl Gillian MP, New Member of PACAC 3/4 – HS2 & Ombudsman Reform
26/11/15 Director of Public Sector Audit, KPMG 5 – VFM Report
01/12/15 Evidence Session, IPSIS Expert Advisory Group 3 – Quality of NHS Investigations
16/12/15 Sue Langley, Home Office NED 4 - Parliamentary Statistics Report
07/01/16 Peter Wyman, Chair of Care Quality 3/4 – Introductory Meeting & Quality of NHS Investigations Commission
13/01/16 Ben Gummer, Parliamentary Under Secretary of 3/4 - Quarterly Meeting State for Health
14/01/16 Dr Bill Kirkup, Chairman of the Morecambe Bay 2/3/4 – Share learning from Morecambe Bay Investigation
02/02/16 Local Government Ombudsman Commission 3 workshop
04/02/16 Hospital visit: Wrightington, Wigan and Leigh 3/4 Date Name, Organisation Aim, Topic NHS Foundation Trust
19/02/16 Damien Brewitt, Emma Huxley, National Audit 5 Office
23/02/16 PACAC inquiry – HS2 and NHS complaints 3
24/02/16 Customer panel meeting with PHSO Senior 3 Leadership Team
24/02/16 Meg Hillier MP 4
24/02/16 Bernard Jenkin MP, Chair of PACAC 3, 4, 5
26/02/16 Ombudsman Association Executive Committee 3, 4 meeting
1/3/16 Meeting with Local Government Ombudsman 4 – Ombudsman Reform
2/3/16 Simon Stevens, Neil Churchill, NHS England 3, 4
3/3/16 Rt Hon David Jones MP 3, 4
3/3/16 Jacob Rees-Mogg MP 4
7/3/16 Charlie Massey, Una O’Brien, Department of 3, 4 Health
18/3/16 NHS England conference on primary care 3, 4 complaints handling Date Name, Organisation Aim, Topic
13/4/16 Heidi Alexander MP 3, 4
13/4/16 Jane Martin, Local Government Ombudsman, 3, 4 John Penrose MP
20/4/16 Jeremy Lefroy MP 3
20/4/16 Dr Sarah Wollaston MP 3
21/4/16 Health and Social Care Regulators Forum 3, 4
22/4/16 Ombudsman Association Executive Committee 3, 4 meeting
27/04/16 Bernard Jenkin MP, Chair of PACAC 4 – Ombudsman Reform
12/05/16 John Penrose MP (Minister for Ombudsman 4 – Ombudsman Reform Reform) and Bernard Jenkin MP (Chair of PACAC)
19/05/16 Charlie Massey, Director General for Strategy 4 - Health Complaint Handling and External Relations for the Department of Health
26/05/16 Bernard Jenkin MP, Chair of PACAC 4 - Ombudsman reform
07/06/16 Quarterly Meeting with David Behan, CEO of 3 and 4 the Care and Quality Commission
08/06/16 Dr Naomi Creutzfeldt, University of Oxford and 4 - Ombudsman Comparative Study Date Name, Organisation Aim, Topic member of Ombudsman Association
14/06/16 Britain Thinks Breakfast Briefing: Age, Space 3 - Health Complaints and the impact of caring for elderly parents
15/06/16 Rt Hon Patricia Hewitt 3 - Unsafe Discharge
16/06/16 Principal Consultant for Beamans 5 - Reshaping PHSO
20/06/16 Joint LGO-PHSO Board Meeting 4 – Ombudsman Reform
28/06/16 Conference Call with Rt Hon Norman Lamb, 2 – Casework, 3 – Health & Social Care and Unsafe Discharge Minister of State at the Department of Health and MP for North Norfolk
29/06/16 Call with Sue Gray, Director and Head of 4 - Ombudsman Reform Private Offices Group, Cabinet Office
30/06/16 Bernard Jenkin, Chair of PACAC 4 - Ombudsman Reform
30/06/16 John Penrose MP (Minister for Ombudsman 4 - Ombudsman Reform Reform)
01/07/16 Sir Simon Stevens, CEO of NHS England 3 - Unsafe Discharge
01/07/16 Amyas Morse, Controller and Auditor General 3 - Unsafe Discharge for the National Audit Office
05/07/16 The Jack Ashley Memorial Lecture: Frank 3 - Equality Gardner OBE Date Name, Organisation Aim, Topic
07/07/16 Call with Ed Smith, Chair of Monitor 4- Health Complaint Handling – Just Culture
07/07/16 Call with Stephen Dalton, Interim Chief 4- Health Complaint Handling – Just Culture Executive & Chair of NHS Confederation
07/07/16 Meeting with Deloitte 5 - Finance Code
12/07/16 PACAC Hearing on Unsafe Discharge 3 - Health Complaints
29/07/16 Call with Nick Bennett, Public Services 2- Clinical Advice Issue Ombudsman for Wales
03/08/16 LGO-PHSO Joint Meeting (Chairs/CEOs) 4 – Ombudsman Reform
08/09/16 Meeting with Chris Skidmore MP (Minister for 4 – Ombudsman Reform Ombudsman Reform) and Jane Martin (Chair and Ombudsman, LGO)
08/09/16 Quarterly Meeting with Bernard Jenkin MP, 3/4 + 5 – Chair of PACAC Insight and Accountability
14/09/16 Natascha Engel MP, North East Derbyshire & 2- Casework Deputy Speaker
23/09/16 Autism Awareness training with Mandy Rutter, 2- Casework & Improving access to our service National Autistic Society
05/10/16 Philip Rutnam, Permanent secretary, 2 / 3- DVLA Systemic Report Department for Transport Date Name, Organisation Aim, Topic
13/10 Public Sector Ombudsman Quarterly Meeting 5 - Ombudsman Community /16
& 14/10/16
17/10/16 Panel Discussion: Evidence, Expertise and the 3 / 4 public – Chaired by Tracey Brown (Director Sense about Science)
26/10/16 Philip Dunne MP, Minister of State for Health - 3/4 - Introductory meeting Introduction to new CEO
27/10/16 LGO/PHSO Joint Ombudsman Reform meeting 4- Ombudsman Reform
02/11/16 Bernard Jenkin MP, Chair of PACAC - 3/4 - Introductory meeting Introduction to new CEO
08/11/16 PACAC Hearing: Learning from Mistakes 3 /4
08/11/16 Gillian Stamp (Advisor to PACAC) 5- Staff Engagement
22/11/16 PACAC Hearing: Learning from Mistakes 3 / 4
01/12/16 Inside Government: Ensuring Patient Safety 3 / 4 Through Effective NHS Discharge
13/12/16 PACAC Annual Scrutiny Hearing 5
09/01/16 Dr Sarah Wollaston, Chair of the Health Select 3- Insight from our Casework Date Name, Organisation Aim, Topic Committee
11/01/16 Quarterly catch up with Bernard Jenkin MP, 3 / 4 + 5 – Insight & Accountability Chair of PACAC
12/01/16 Ed Smith, Chairman of NHS Improvement 3 / 4
12/01/16 PHSO/NHS Improvement Roundtable Event 3 / 4
17/01/16 PACAC Hearing: DVLA 3