Big Red BookMAYoR oF LoNdoN Transport for London Your questions answered BOOK BIG RED iv BIG BIG BOOK RED Second edition © 2010 BOOK BIGFor staff use only BIG RED If you have any comments or suggestions for future versions of this book please let us know by emailing RED REDBOOK
[email protected] GBOOKRED BIG 1 2 Welcome to your new Big Red Book Contents Last year we published the first Big Red Book for all London’s bus drivers. This was well received. Your questions answered 3 As part of our roadshow programme we have visited every garage in London and have been listening to you, your Trade Union and your bus company. This second Big Red Book contains the answers to many of the questions you have asked us. Helpful info 13 London’s buses continue to carry more people than any other form of public transport and customer satisfaction levels have increased. Much of this success is down to you, the drivers. Thank you for all disabled passengers 41 your hard work. CentreComm 53 David Brown, Managing Director, Surface Transport A driver's guide to ticketing 69 Bus service guide 113 Useful contacts 309 Your questions answered Since the last Big Red Book was issued we’ve been to every bus garage in London, together with colleagues from across TfL and the police, to talk to you, London’s bus drivers. 5 Your questions answered Your questions answered 6 Your questions answered We’ve listened to your comments and concerns Most frequently asked questions and this section provides answers to help you manage a range of situations including: 1.